Bull City Plumbing

I've called Bull City out for 2 different jobs now and I highly recommend them. They have always been extremely responsive--even calling back on a weekend night for an emergency leak--always on time, and a great value. The team is incredibly professional and did a beautiful job installing our new shower assembly. They are courteous and great with our anxious puppy who tends to bark at strangers. I will be using them for all of our plumbing needs.

Good

When our hot water heater stopped working, we called various plumbers around the area, but Bull City Plumbing was the most responsive and able to service us the soonest. They came, immediately diagnosed the issue, and fixed it even faster than promised and with a very friendly attitude. Highly recommend.

I can't say enough about what a comfort it is to have a trustworthy, honest plumber! Tray is great, as is the rest of the team...always responsive and punctual, with clear communication. I had a kid emergency come up and couldn't be there when Tray came to fix a couple toilets, but knowing I could leave my home open to him and still get the work done was a HUGE relief! Would recommend Tray and Bull City Plumbing to anyone!!

It was easy to schedule an appointment. Tray was on time, personable, and fixed both of my problems quickly and for a fair price. I would definitely call him again if I have a plumbing problem. Thank you!

Trey was great! Punctual, friendly, efficient, reasonable pricing. Was able to schedule quickly! We had a great experience and would definitely call them again in the future.

Tray and Bull City Plumbing will treat you like family. We reached out because of a drain problem and were impressed with Bull City’s upfront pricing and timely attention. Trustworthy, reliable, professional, and friendly, this is who you should call first! Thank you, Tray!

We had a faucet in one of our bathtubs stop working, and couldn't get the water to shut off. I called Bull City Plumbing and Matthew was out to our house in less than an hour! He was great; he explained what happened, what he was doing to fix the problem, and gave me some tips on how to address minor issues in the future. He even checked on a few additional small items before he left. He was very friendly and helpful and I felt very comfortable with his repair.

Not a great experience. I was referred to them by a random person in Lowes who said they were good and reasonable. I called to get a quote to replace the faucets in my house and also the toilets. They scheduled a technician to come out to the house to give a quote. 3 toilets, nickel kitchen faucet, 5 bathroom faucets, master tub nickel, master shower nickel, 2 other bathroom tub/showers nickel. He showed up 30 minutes late. Then he said he'd have the quote to me 2 days later. Nothing came. The following week I had to call to ask for the quote. Finally he sent it.... asking over $6000 for the job and a very slight discount if I used them for the hardware. The quote did not include the model numbers and brands for the hardware, and no pictures... so I had no idea what hardware was being quoted or what it looked like. I priced just the hardware at Lowes and came in under $2000. Seems like over $4000 to install mystery hardware is a joke. The guy didn't even follow up with me to explain anything..... I don't recommend this company.

Trey and his team are reliable, knowledgeable, and highly skilled. They have a background in knowing old homes and how to fix troublesome plumbing problems, including modernizing to current standards.

Tray gave an honest assessment, provided us with options, and gave recommendations that we can trust. Will definitely be our regular service moving forward.

Bull City Plumbing is such a reliable company. They are very responsive, knowledgeable, and fair with pricing. Definitely recommend to anyone in the Durham area.

Tray was great. Very professional and helpful. He even tried to install a bidet seat I had bought with it but had got wrong kind (round vs elongated). It was my fault but he reinstalled original seat without any complaint in minutes. Very much appreciated.

We have used Bull City for everyone of our plumbing/hvac projects: washing machine drain system (Trey) new hvac system (Trey), leaking dishwasher (Kenny) gas line for stove (Kenny). I make it a point to get bids for each project from 3-4 different companies. Bull City keeps beating the prices and do high quality work. I would recommend them to anyone looking for a quality, upfront, and honest plumber. Both Kenny and Trey are good people and I trust them.

Kenny and the crew were great today. I really lovedthe way they took care of us today. Thanks guys so much.

Very helpful owner and was willing to discuss resolutions with me regarding my pipe repair issue. Would recommend for work in the Durham area.

I contracted this company for a plumbing inspection, so I can't speak to their actual work, only their inspection abilities. I would discourage you from using this company. The inspection we received was superficial and subpar. I personally will not use this business for work in the future, because if they can't diagnose a known problem, then I don't trust them the do actual work as well.

I chose Bull City Plumbing because they had a 1 hr call back listed on their web site, but I didn't have to leave a message because they answered the phone and Tray came out the same day. Thanks Tray!

Tray helped us install a whole house water filtration system and RO. He is extremely professional at his craft, takes care of the his work to the highest degree. He is friendly and well versed in all types of plumbing. He gave us a good price compared to the market and did an exceptional job. Highly recommend

Great help for me, a non plumber!

We had been without hot water for 3 weeks, even though we had been working with one company to fix/replace the hot water heater. I called Bull City Plumbing in hopes to get a second option on what the issue was. Tray came by within the hour. He was able to manually lite the pilot light which fixed the problem. However, because of the age of the hot water heater and we had been looking to replace the Apollo system, we had Tray replace the existing hot water heater with a free standing gas hot water heater. Tray presented us with reasonable options. He was on time with the next appointment to install the new water heater, of which works great!. In addition, we had notifications regarding the appointment and knew we were in good hands. We could not be more pleased with our experience with Tray and everyone we had contact with at Bull City Plumbing. We highly recommend this company!,

I contacted Bull City Plumbing based off a recommendation. They were prompt in getting back with me and even setting a same day appointment. They were on-time, did great work, and were reasonably priced. We will absolutely use them again.

Jimmy and his crew are the best HVAC guys I've ever worked with. They understand the function of HVAC at a deep level, are great at diagnosing and repairing systems, and take pride in their craft when installing new systems. They recently replaced my old heat pumps with new gas furnaces. It was a complicated job that they executed to perfection. Jimmy and his staff are conscientious and respectful when working in your home. They've done multiple repairs to my existing gas furnace, and are always responsive and efficient. Whatever HVAC needs you have, there's only one person to call: Jimmy Johnson at Bull City Heating and Air.

Great service at a great value. Will use again.

Great experience. Was very timely with repair. Was here quickly, diagnosed the problem and had the parts ready to go. Wasn't overly expensive either!

Trey knows plumbing
He explains things well. His company changed the lead pipes when i bought the house
Awesome, responsive. Service
5 stars

We had a pipe 'burst' in the middle of the night. After getting the water turned off and calling the insurance company I started researching plumbers. Bull City had rave reviews so I gave them a ring even though they aren't 24hrs/day because I was willing to wait for exceptional service. Someone actually picked up (at 5am!) which was amazing.

The work completed was good (it ended up not being a very complicated issue) but we did have some issues on the first visit. HOWEVER, the owner himself came to make things right. His professionalism and commitment to honest, good work was very admirable and I am happy with the service he provided. I believe our original issue was an anomaly and am confident that Bull City will continue to live up to it's reputation.

Tray is prompt and courteous. He explains things so you understand. I would definitely recommend him for all your plumbing needs.

We've used a variety of plumbers at our house, and Bull City Plumbing is by far the best. The owner, Tray Boone, is an awesome guy and a great plumber. He quickly diagnosed a problem we were having with the hot water in our shower and fixed it during a subsequent visit in the amount of time it took me to walk my dogs around the block. I've had other plumbers try to charge an arm and a leg for parts, but Tray had the new shower part directly shipped to us at no cost. I'd definitely use Bull City Plumbing again, and encourage you to give them a call.

They came earlier than their appointment which was great. They troubleshoot our problem and fixed the issue in a very timely manner. Will definitely call them again in the future.

Based on my experience with them, don't go with these folks unless you want to pay $ 100 more than other plumbers would charge. I am not one to leave negative reviews, but my experience with Bull City Plumbing was so disappointing that I had to leave a note of warning for future customers. I am a real customer, and had them come out to fix a leak under my kitchen sink on June 8, 2018. Here is the good: they are very responsive on YELP, and actually came when they said they would. And they did the job. And that's where the bad--or I should say exorbitantly costly--start. They put in a 99$ garbage disposal under my sink (i checked the price). They arrived at my house at 9:20 or so, ran to a store to pick it up, came back, installed it, and were out by 10:15. In other words, including the driving to the store to get the item time, they spent less than an hour in my house. The bill was for $ 360.13. Ouch. I got suspicious that it was not itemized, but as a whole item. So I called them, and asked for a clarification since most plumbers charge 100-150 per hour. In other words, the total should have been $250 (which I would have gladly paid). Here was where the difficulty started. The owner (Tray, who had been very charming and funny until then) started referring me to their secretary who answers the phone. She told me to get quotes from other people. I got quotes from two other people who also had five stars on YELP, and it was $ 140 for installing and $150 for installing. I reported it back to them, and they still refused to adjust the price. The secretary actually told me that I was paying for their office, the secretary, insurance, etc. I have been a home owner for 20 years, and have had lots of experiences with plumbers, but this was really disappointing. I gave them lots of chances to do right, but they refused. I think what is particularly disappointing is that I really liked to recommend them for their work, but I think their greedy and frankly unreasonable prices are something that customers should be on guard about. Sadly, avoid unless you want to pay $100 more than you should.

GREAT SERVICE!

Tray was able to come the day after I called, arrived on time, and replaced our disposal quickly and affordably. Definitely recommend.

We reached out to Bull City plumbing in need of a backflow preventer repair and testing. I discussed the fix needed and he quoted me a reasonable price. He was upfront about a possible need for full replacement and pricing for that as well. He was VERY quick in the process due to our deadline coming up quickly. (we had lots of trouble with a couple other companies prior). He was able to get the permit pulled to repair and test our system the same day! Would definitely recommend them again. Tray even took the time to teach me how to disassemble and winterize the system to avoid this problem in the future!

I had Tray and his plumbing crew convert my house from well water to city water. He handled the permits, came out on a Saturday to mark a spot for the city, waited patiently while the city took two months to do their work, then was done in a few days. He showed me a few issues with previous plumbing work at my house. He took care of a few of them for no charge and just added labor for what else we agreed upon. Everything was up front and clear and I didn't feel pressured.

When I was getting quotes for the job, Bull City came in at something like 35% of what was being quoted by some of the big incorporated plumbers around town. He explained that these plumbers work on commission so they are trying to set the price as high as possible. Tray was fair and transparent and communicated everything clearly.

Will definitely do all my plumbing with Bull City and I am looking to have them cover heating and air if they can provide the same level of service.

I chose Bull City Plumbing due to their positive reviews, and boy am I glad! Kenny came out very quickly to check out my water heater and determined that my thermostats were shot. He came prepared with everything he needed and replaced both thermostats right away. Just as a precaution, he pulled the top heat element out so we could inspect it and it looks like new, so we decided to leave that alone. I am very happy with how fast the work was done, how I was treated and how fair the price was. I will use them again and will recommend them to everyone!

I've used them before and thought they were great. However, today when I called to say I had a leaking toilet, they told me their only availability is six days away. Clearly, I can't depend upon them anymore.