Best Commercial And Residential Plumbing Services in Durham NC

Mark did a fantastic job replacing an old leaking hot water heater. He arrived on time, explained all the work, cleaned up the work area and also fixed a leaking faucet while he was there. Best.service.EVER!

David responded quickly to my emergency. He was early for the appointment and very effective at detecting several issues I was having. His rates are extremely reasonable and his work very professional. I highly recommend his services!

Matt did a great job repairing our tub and shower faucet. After patiently trying several fixes, he concluded it needed new valve stems and was able to complete a temporary fix while we waited for new parts being shipped from California. The delivery took longer than expected (3 weeks!) but Matt kept us updated on the shipment and installed the new valve stems soon after they arrived. He was exceptionally courteous and professional throughout..

I have nothing but praises for my experience. I was given a window of 8:00am to 11:00am. Edwin and (I forgot his associate's name) showed on time. They were friendly, professional, warm and patient with me. They worked efficiently and were respectful of my home. This is completely contrary to the service I received from a competitor. He showed late, did not cover his work boots, tried to bully me into additional work and was extremely very unprofessional. The competitor, Happy Home, wanted to charge me $525.00. Pure-Line's cost was $236.00.

This company is very professional and very accommodating in scheduling the work. We will certainly use them going forward and can happily recommend them to others.

Just had our leaking water heater replaced by Brian. What a pleasure to deal with a professional that knows what he’s doing and seems to really care about the level of service he is providing.Also, very competitive pricing!

We used CDK Plumbing to plumb a bathroom and two extra sink areas in a basement we are finishing. The first time they came out they were professional and courteous. Yesterday, the came out to finish the job, since the drywall and painting was done, by putting in the toilet and sink. The first problem with communication came when they failed to call me or my husband to let us know they were coming out. I was surprised when they rang the doorbell as I was getting ready to leave for work. Since I didn't know they were coming, I had not arranged to work from home nor did I have anyone who was able to stay at the house that day. I let them in, showed them around and told them to call me if they needed anything. I remarked that the lead guy was not the same one who had been out here doing the work the first time. When I came home, I was surprised to find 8 holes in the ceiling where they were looking for a valve shut-off. Many of the holes are as big as my head. First of all, I think they should have written down where they had installed the valve on our paperwork, so that if they weren't going to send the same guy out, it would have been well documented. Alternatively, in this age of camera phones, they could have taken pictures after everything was installed, to document where they had installed all the valves - this is what the electrician had done. Finally, NOBODY CALLED US! I would think it would be a policy that if you were to cut into the drywall, you would CALL THE HOMEOWNER first. We remembered where the valves were installed and could have, with a 5 minute phone call, instructed them on the location so that they would have had to only make one or maybe two holes looking for it - NOT 8! I cannot fathom what when through their heads after hole, say 5, to not think - maybe I should contact the homeowner and let them know I'm turning their brand new, perfect, expensive, painted drywall into swiss cheese. At no point in time were either my husband nor I contacted by them. Not even when they were done; so we were left to discover this mistake by ourselves. This company waisted time (how long does it take to cut 8 separate holes? how long will it take us to fix 8 separate holes?) and money (How much will it cost us, an expense that they say is ours deal with). Communication is cheap and easy. Communication is the key to a happy homeowner. A 5 minute call would have saved the company from this bad review. I would not recommend CDK Plumbing until they review their communication policy and make sure they keep the homeowners in the loop.

Update: I have now spoken with our contractor, who takes partial responsibility for the above situations, since he approved ONE hole to be cut into the ceiling. The owner of CDK has also called and apologized for the mistake. I appreciate how he took responsibility for the situation. He has promised to pay for the repair. Therefore I am raising my review by one star.

Very pleased. Fair price, immediate service with 4-man crew to get 2 water heaters replaced with one in an attic. Guys were nice, polite, and concerned about keeping our house clean and not damaged.

I had a leak with my hot water heater and they fixed it within a day! I was on a trip at the time with my house sitter there, and they were very communicative over phone and text as well as sending photos and videos of the problem and fix. Pricing was very fair especially with how fast they came to fix it. Would definitely recommend and got their name from a friend who had a great experience with them as well!

I can not think of the last time, I have such poor customer service. I highly caution anyone considering ARS to go another route. They are unprofessional and unreliable. I called 5 times in one day to assess when the tech was coming to my house as they never showed. I am also waiting for the supervisor to call back.

Have used them twice. This second time was to replace our water heater when it had kicked the bucket. Very happy with the outcomes.

Extremely professional. My family was without hot water for 3 weeks before we called Bar D. Jimmy had a new tankless hot water heater installed within 24 hours of us calling! I would highly recommend them to anyone.

We asked Gene to fix an outdoor shower as well as an indoor one. He was on time and very efficient. Gene communicated what he was doing and answered our questions. He will be the first person we call when we need assistance again.

We would like to express our gratitude to Plumbing Giant for the excellent service we received. Our plumber was punctual and friendly, taking his time to explain the process of drain clearing thoroughly and answer any questions that we had. He clearly knew his trade well and had all the necessary equipment on hand, including the spare part required to complete the job fast.

Billy got the job done. He was friendly, very knowledgeful, and mostly you could feel that your interest was his.
Timely, clean, and the most competitive pricing. You just cant go wrong with them.

Fixed everything!! Very knowledgeable.