Best Local Plumbing And Heating in Colorado Springs CO

Great group of people. Prompt and Fair pricing. Only bad thing is how they process credit cards - they write your info on a piece of paper. They claim it’s safer this way for digital fraud issues. However I found another customer’s info in my garage that the tech must have dropped. I’ll be paying over the phone next time, and there will definitely be a next time!

I appreciate Jorge’s honesty
He could’ve let something go that I would not have noticed but instead took his own time to make sure everything was done correctly and spent extra time on the job without charging me for the extra time
A good man.

Lucas was friendly and professional. He even got on FaceTime with me before he came out to the house so that we could walk through exactly what I needed and what parts to bring. He texted when he was en route so that I knew exactly what time to expect him. He also gives a discount for military members.

This was a great service call. Joseph called ahead, arrived promptly, and completed the work in a timely manner--we give high marks to Joseph. He was friendly, courteous, professional, and shared a number of great tips to ensure that our hvac system runs efficiently. We will request him in the future.

We were told that someone should show up between a four hour period and no one showed up and no one bothered to call us to let us know they wouldn’t be showing up. When I called and asked why we weren’t notified that they wouldn’t be here when they said they would be, I was told we just didn’t call. Then still didn’t get an exact time when someone would be here. I ended up wasting a whole day waiting for someone to show. Very unprofessional

We have only had to use B&L in a few “emergency” situations. Each time they have been on time or early, had the needed parts to fix the problem and left us in a much better spot than when they arrived! One time, we were even told how to do something on our own that was a simple fix, versus charging us for them to do it. I can appreciate that because I never feel ripped off! They will always be our go to plumber!

My husband and I picked Master Rooter to replace the main sewer line in our house.

Master Rooter is definetly more expensive than others but they assured us they finish every job efficiently and to the customer's satisfaction and I was ok paying a lot more knowing they wouldn't destroy my lawn in the process.

What actually happened was much worse than some dead grass. After installing the sewer line, they reconnected the sprinkler lines and they buried the trench they created. Within a week the trench caved in and broke our sprinler line.

About two weeks went by before they showed up. When they showed up however, they came to fill the trench with more dirt, leaving my broken sprinkler line even less accesssible.

A few days after that they sent a crew out to fix the sprinkler line. I met the crew outside of my house and they said they were looking over what parts needed to be bought for the sprinkler line to be fixed and that they would go to Home Depot for the parts they needed and would soon return. They left and never came back.

Now as we try to get ahold of them we are having no luck from them to help us even though they give a 5 year warranty on their work and it hasn't been more than a few weeks and we have had several problems already.

We might go the Better Business Bureau route but we see that they had their BBB accreditation removed last year for exactly this reason. They weren't able to complete the job to the customer's satisfaction and refused to help their own customers in good faith. Stay away from these people!!!!

My husband and I are both in our 70's and we don't have the time or energy for all of this chaos.

Richard was one of the best and professional person we have met. He fixed our water heater and he was an amazing person. He did it in a good time and he was pleaseant to have. He needs a raise or recognition for all of his hard work. He fixed our proplem so we can have water for tonight! Amazing he is a keeper and needs to promoted or Jolly you have found a great worker that loves his job!

Jason Morton was the plumber and relative to the owner Aaron Morton, sent to perform services in our home. He was unprofessional, rude, and condescending. Zero workmanship, left a mess and shoddy work that required paying for a different plumber to redo the job. Pikes Peak Mechanical two thumbs down.

Nathan was a pleasure to work with. He was on time and quickly identified the issue and what was needed to resolve it. He walked me through the process, making sure I understood and finished the job in good time. I'd be happy and confident to work with him again. Thank you