Best Hvac Maintenance in Cleveland OH

I had the worse first experience with this company's employees. I had 4 different employees on my case. First one miss diagnosed, the second blew my furnace board then tried to bill me for it. At this point I had to cancel an event that was going to be held at my house. He then passed the case to another guy. When he called me he had no clue as to what was going on. After a week more of the shenanigans this guy schedules me to have the board replaced. The day of the replacement a completely different guy shows up to do the job. I still don't have a/c!! The only good out come and only reason it has 1 star is because the owner took the time to listen and replace the board for free.

Plumbing services

I have been a home customer of McPhillips for many years. My furnace and air conditioner were installed by them. Technician Ernie B has been performing all the required yearly maintenance tasks needed to keep both appliances operating efficiently. After several power outages last week, my AC was inoperable. It stopped working on one of the hottest days (Saturday, July 20) of the year!!! I could not believe it. It had stopped working late Friday night after another power outage. I decided to call McPhillips. I decided that I could not wait till Wednesday( scheduling conflicts) to have my AC fixed. Ernie was on call. He said he would be over after finishing a current job. Unfortunately, commercial customers with contracts started to call and they took priority over my call. At some point, it was obvious that he could not make it. I did not wish to have the other tech come since it was past 2pm. Ernie said he felt bad because he had a good idea what the problem was and I had an engagement to go to that night. It was 83F when I returned home and Sunday morning it was still very warm. I surprisingly received a call from Ernie early Sunday saying he was definitely coming over to fix my AC with no emergency fee.
He diagnosed the issue and replaced the condenser in about 30 minutes. Only a person with a conscience would have done what Ernie did. I thanked him and he said he felt better after helping me. He did not want me to be without AC for three days. This is an example of excellent customer service and why I am a happy McPhillips customer.

Professional, prompt and just excellent

Professional team. They communicate with customer about everything.

They were great the offices called me let me know person coming and their name. Gentlemen came introduce himself told me my options then gave me a price and was done with work within 30 minutes.

After dealing with flooded basement, Eric mentioned what wrong with my hot water tank. Very professional. Look forward to my new tank. Thank you, Eric

Great place to work.

These guys are the best! From the biggest job to the smallest they get it done! My mom has an 0lder home and they are there for her when she needs them at very reasonable prices.