SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, Air Conditioning And Plumbing, Air Conditioning Equipment, All Air Conditioning, Annual Inspections, Annual Maintenance, Change Batteries, Co Detectors, Commercial A C, Commercial Air Conditioning, Commercial And Residential Ac, Commercial Heating, Commercial Hvac And Plumbing, Commercial Hvac Installer, Commercial Maintenance, Cooling Solutions, Ductwork Renovation, Enhanced Temperature Control, Field Service, H E A T I N G & C O O L I N G, Heat Exchangers, Heater Options, Heating And Cooling Equipment, Heating And Cooling Systems, Heating And Plumbing, Heating, Ventilation, Air Conditioning, Home Cool, Home Heating, Home Humidifiers, Hot Water Tanks, Hour Emergency Repair, Hour Emergency Services, House Plumbing, Household Plumbing, Major Repair, Metal Fabricator, Need Ac Service, Our Air Conditioning, Plumbing Fixture, Plumbing Inspection, Plumbing Needs, Plumbing Repair, Plumbing Services Available, Priority Emergency Service, Regular Maintenance, Repair Job, Repair Solutions, Repair Work, Residential And Commercial Hvac, Residential And Commercial Hvac Installer, Routine Maintenance, Safety Inspections, Same Day Service, Sanitizing Services, Service All Makes And Models, Service Call, Sheet Metal, Sump Pumps And Backup Systems, Tankless Water Heaters, Temperature Control, Total Ac Service, Ventilation Services, Yearly Maintenance, Your Plumbing Services, boiler repair, furnace repair, furnace service, heating repair, heating service, Cleaning, Installation, Portable A/C services, Drain cleaning, Sewer cleaning, Sewer repair, Water heater installation, Water heater repair,
Reviews
Warren Kumley
4 years ago
The technician was knowledgeable and thorough, all issues were resolved completely.
Would not recommend. 2 stars just because staff and service tech were friendly enough and responded quickly --- but way over-priced.
Wanted $100 a pound for R140a refrigerant while three other companies wanted around $25-30. I know for a fact it wasn't R-22 as two different people within the company told me that price. Wanted $200 to $300 for a leak test when others were sub $100. Paid $140 for an overtime service call that resulted in just someone coming out and saying I had no Freon in the machine. I understand the nature of the service call and having to pay - but they didn't have anything to test for the leak at that time and said they had to come back - not prepared at all and waste of my time.
They called back next day to ask how I felt about my service and when I mentioned that honestly not too happy (for the above reasons) was sent to some 'managers' mailbox to never hear back. Clearly not interested in solving any issues - happy to take my cash and run.
Bottom Line - Seems like they want to sell you a new AC unit instead of fix the actual problem. Was told I was looking at close to $1500 to $2000. It may be worth just getting a whole new machine. I got a slight mixed feeling of them taking advantage of people who don't know any better ($100+ Freon, I am a 1st time house owner) and using a 'rock and a hard place' (Broken AC right before summer) type situation to pressure you into a new AC unit. I ended up getting it fixed by another company for a much more reasonable rate (<$500).
All and all seemed like a reputable enough company and did what they said they would do, just a complete non-value - borderline rip off- at those prices.
Very happy with the experience. The technician communicated with me right up until he pulled up to my house. Very thorough and helpful . He even took of his shoes when he came in the house! Highly recommend W.F. Hann & Sons for any HVAC needs!
Alice Kessler
4 years ago
Buyer beware: I was charged an $89 “service call” fee when no service was performed. I called this company for HVAC and plumbing issues, which I still have. After they visited, I expected a summary and/or recommendation in writing, especially since I could not be at the house when they came. Only after a great deal of back & forth with an accounting person, did they finally tell me that they couldn’t figure out the problems at my house. I explained that $89 seems way too high for that, but they refused to drop or reduce the charges.
The 5 different people I dealt with at this company were all incredibly unprofessional and slippery. I would name them but they are very stingy with giving out names (another red flag).
I am shocked that there aren’t many negative reviews of this company. Maybe they used to have some integrity, but have gone downhill?
I am improving my review from December 2021 because this organization has been much better attending to our commercial HVAC issues The last few weeks. They have installed two central humidifiers to properly humidify my piano store in Beachwood. They also perform routine maintenance for us since 2017.
I was concerned that the condensation was not draining from our air conditioner. The technician filled the pump with water and showed me that it only drains when the pump is full. He checked the air conditioner outside, inside, and replaced the air filter with one that I had on hand. He was very knowledgeable and courteous. I will call Hahn again for our hearing and cooling needs.
Alison Bashian
4 years ago
The air conditioner hadn't been looked at in years. These guys did a great job and probably saved me lots of money and headache in the future!
We had W.F. Hann install a new Carrier furnace 4 years ago. The installation crew was clean, professional, and knew what they were doing. I have had my furnace serviced annually every year since the install. The service guys have been great and have been able to adjust my furnace to be over 98% efficient. W.F. Hann knows what they're doing and I would recommend them to anyone.
Robin Cottingham
4 years ago
I maintain an annual maintenance contract for Heating, Air and Plumbing with WF Hann on both my primary resident and Investment Property. The company is very responsive, the technicians are professional and experienced. Work quality is outstanding. I highly recommend them.
Cassandra Washington
5 years ago
Fantastic service. Mike S is the second coming of HVAC jesus and this is a great company.
sink clogged on Thur. night. No appointment available till Monday. Was told maintainer contract was for emergencies such as broken pipe or water heater. 82 yrs old so running up and down stairs to wash dishes not an option. Wonder if the health department would be interested in 4 days of dirty dishes piling up.
Dr Maureen M. Mitchell
4 years ago
Keith is a wonderful technician. He always explains what he is doing to the system, trouble shoots any potential issues, is always on time. Great service, wonderful company . recommend without reservation!
Karen heinsbergen
5 years ago
I appreciated the time that was taken to explain the choices we had for a new air conditioning unit. Rick was knowledgeable, patient and thorough. Dan, the installer, was meticulous in his work. He then provided a complete explanation of the new unit and thermostat. Thank you for a high quality job that was so well done!
Best time to buy an AC unit is when you don’t need it. But last summer I needed it and these guys were there for me. Had a great experience with them, use these guys for service or replacement.
Wayne Baumgart
5 years ago
I have been with W.F Hann and Sons for many years and they have provided excellent expert services. I have moved and signed up with them again because I trust their service. As a long standing customer they also have given me great rates for any replacements needed,
We have trusted major HVAC renovation to WF Hann over the past ten years and have been more than satisfied with the work done, the people who did the work and the people in the office. Couldn't be better.
These guys always get the job done right.
The might want to change their company name to E.R. R & Sons
Because they are ALWAYS
Efficient, Reliable and Respectful
Very professional, and friendly. Very happy with their service. Don was great!
Had no heat had an appointment wirh them to come out cancelled on me last minute totally unprofessional!
Katherine Robbins
4 years ago
This is my first time using them and he technician was wonderful. He explain everything and would recommend them.
Rosanne Papadimoulis
5 years ago
Always polite, prompt and helpful.
Gianna Del Rosario
5 years ago
My Family has been using W.F. Hann and Sons for over 49 years we can not be more please with their excellent service and would highly recommend them Carmen Siciliano
Jeffrey Borsini
5 years ago
I called the Emergency line on Saturday with a serious issue with my hot water heater. It had been leaking on the floor for a couple of days and seemed extremely hot. I could hear a sizzling sound inside the tank and was concerned that something bad could happen. This tank was over 20-years old. I had to leave a Voicemail, since it was the Weekend. I received a callback within 15-minutes from Josh (one of their on-Staff Plumbers) and discussed my issue with him. He immediately instructed me to TURN-OFF the gas, so the tank would stop heating. He surmised that the thermostat may have failed as well as the tank. Josh lay-ed out a plan of what he could do (on Saturday), the costs and the time to do the replacement. He even explained the actual 'premium' cost for doing this on the Week-end, versus if I waited until Monday. I gave him the okay and he got things in motion very quickly. He made it to my house in Concord OH within one hour, from Warrensville Heights and drained and removed our old water tank, coordinated a Parts delivery person to deliver the new hot water heater along with various plumbing parts and completed the job within 2-hours. The two of them also removed the old water heater. It was a TOP NOTCH professional installation. Josh explained all the things he was doing, replaced all the water and gas valves and old pieces of copper and iron piping and trained me on how to use the new hot water heater. I was so impressed. Thank-you WF Hann for taking the stress out of a bad situation and completing the job within 3-hours from the time I made the initial phone call. Jeffrey Borsini, Concord, Ohio
When comparing heat pumps on-line, the common piece of advice I saw was installation is key. The team that took care of me was excellent from start to finish .. my account manager Barrett, and 3 very professional installers, David, Rudy and Mitch. Nothing was a mystery .. I was consulted, advised and updated every step of the way.
Gregg Kaufman
5 years ago
Longtime customer of WF Hahn & could not be more pleased, just finished install of new HVAC at my home & we are thrilled. From sales to service to the coordination of the install everything was smooth as silk. Would highly recommend
Very Unprofessional...didn't even have the courtesy to return a call after 5 hours of waiting/calling. My initial call was placed at 5:30pm..the answering service informed me an employee was notified and would return my call shortly...I made subsequent calls at 6:20pm.....6:45pm....7:30pm and finally at 9:52pm. For a 24 hour service it has very poor customer service. Even during a busy schedule someone should have the professionalism to return a call even if it's to state they would be unable to service my furnace. Very poor..unresponsive service. HIGHLY Dubious!
We have a service contract with this
Frank Nisenboum
7 years ago
I have a maintenance contract for my heating and air conditioning. They are always professional and provide quality services each time they visit. I would recommend them for sure
Nikki Roettger
5 years ago
Impeccable customer service - I recently purchased a new furnace and A/C, and prior to every visit I received a phone call from the office giving approximate time of arrival, then a phone call directly from the person coming to the house with a closer estimate. Everyone was super helpful and as nice as can be through the entire process. These guys know how to treat their customers!
Corine Corpora
4 years ago
We have been using Hann for 15 years (following bad experiences with a couple other HVAC companies) and have always felt confident that we were receiving op quality service, from honest and friendly professionals, at reasonable prices.
Once again, I am impressed by the technician who came to my house to conduct the yearly service on my air conditioner. I always feel confident after these appointments. Thanks!
Bruce Lazerick
5 years ago
Darlene Karoly
4 years ago
Patricia Singleton
5 years ago
Salesman was professional, knowledgeable and thorough. Technician was timely, completely professional, detailed and thoroughly knowledgeable. Great experience.
Kathie Williams
3 years ago
Replaced furnace and AC. Consultant Rick C and installers Rudy and Dave were knowledgeable and professional. Did outstanding work at a fair price. Would highly recommend.
Doug Bradshaw
4 years ago
This is the second time Frank has done regular maintenance for me. He’s always so polite and careful with getting his equipment in the house. He goes over his findings and recommendations and always resets my panel because I’m not techy.
Hope to get him next service visit.
Prompt and efficient service for our emergency water heater repair. Special shout out to their plumbing manager Kevin!
The service from W F Hann was excellent. John, who worked on repairing the furnace, came immediately, and when his first attempt to fix the furnace did not work, he came back the second day, and replaced the key parts that needed to be fixed; but, on the first day, rather than just trying to replace parts, he worked out what needed to be done (open up more registers), so that when he replaced parts on the second day, it is much more likely that the furnace will keep working. This is excellent! Mark, the plumber, fixed many things in the house, and when I pointed out that when the plunger was down, the new fixture in the sink leaked, he came back the next day and replaced the entire fixture. This is also excellent service, and both service men were courteous, explained what they were doing, and had good advice for keeping things working for the future.
Audie Schneider
7 years ago
Leonard's work was fine.
Four new filters listed for 3 AC units, with no explanation of which ones were used where.
The invoice had the wrong date of service.
I would appreciate a new invoice, detailing exactly what we should buy to be ready for the next inspection.
Thank you.
Audie Schneider
We had a mini split heater installed in our sunroom. Dan and Mike did a great job. They were professional, courteous and explained everything well. They went above and beyond to do the best job they could for us and make sure everything would work well and look good. We are very pleased.
Don Christman
5 years ago
I'm very upset that gave W. F. Hann & Sons a try for an air conditioner leak and fill. I was charged a total of $801 for less than 3 hours of work, which is $267.00 per hour. I was charged $89.00 just to come out and diagnose, $250.00 to repair the leak, and $462.00 for 4 pounds of R410a. I thought the $89.00 would go toward the first hour, but they just add it on top of their other unpublished flat fee structure. The R410a retails for $5.00 per pound on Amazon. $462.00 just to fill the system with R410a is at least $200 above other local area rates. I think they ripped me off of an extra $300.00 above the local rates. It took a week for Dan the supervisor to get back to me after calling him immediately after the work was done, after leaving three voicemails over the week. I told him I thought the charges were excessive. He said their the normal national rates, and they have a lot of overhead. They never gave me an estimate of the cost before the work. When I tried to call W. F. Hann & Sons' sales people a week after the work was done, to ask their prices, they wouldn't give any hourly rates, or rates for anything. I think they get in the door and lock you in with $89.00 rate, then charge whatever they can get from you. I won't be using W. F. Hann & Sons ever again. I'll continue to shop around for a predictable and honorable HVAC company.
WFHann answered my call after hours when our 24 year old furnace breathed its last breath. They were out the next day to assess our furnace, which we agreed was better off replaced than repaired due to the age of the furnace and the extent of the failures.
They sent out a sales rep who provided four options and I followed his recommendations. We agreed on the job and after being told it would not be installed until Monday, I shortly thereafter got a call back that it would be the next day. That was today. They were at my house a few minutes early and quickly and quietly finished the installation and removal of the old equipment. The only way I knew they were there was the tag on my furnace with WF Hann, and it now says Carrier instead of Rheem. The house quickly warmed up and I was very happy with everything, especially how neatly and expeditiously they completed the work at a fair price. Thank you.
John Leichliter
5 years ago
I had my water heater replaced after a good 27 year run. The technician explained the cost of everything and did a great job installing the new water heater and taking away the old one. He was a great worker and did a fantastic job. Thank You for the great service. Would highly recommed W.F. Hann and their fine employees.
Michelle Jackson
a year ago
John was very knowledgeable and friendly. In fact, my husband and I decided to go with Hann over another company!
We have been customers for 20+ years. Service has always been great, friendly and professional technicians. Prices are fair and they always go above and beyond to make sure the problem is fixed.
Saul Weinberg
6 years ago
I love dealing with WF Hann
Dino Harrison
4 years ago
Very professional and got the problem taken care of. Thank you for ALL of your help.
Donna Wilcher
2 years ago
Eric the tech was very pleasant and knowledgeable. He diagnosed the problem in record time. I would recommend to others.
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I had a great experience with this W.F.Hann. The technician was right on time, was courteous and explained what he was going to do as he checked our unit. I needed a small repair and he took care of quickly and for a fair price. Will be using them again in the future!
Reputable company, they do exceptional work.
Our furnace lost power and others gave me a quote that was ridiculously high to fix. Keith was here in an hour and had it back up and running an hour later. Even called the next day to make sure it was still going good. Would highly recommend
W.F. Hann provides excellent service and is VERY Professional. Their installer Tim Powell was courteous and timely. We were not supposed to get installation until 10/20/18, but they moved it up and did the install on 10/17/18. The new Carrier furnace is just Wonderful. If you are in need of a new furnace, please do give W. F. Hann a call. You will not be sorry!!
We use W. F. Hann and Sons for all plumbing and heating/air conditioning needs. They have always been prompt and professional. We highly recommend their services.
Amanda Zbinovec
5 years ago
Silky Griffie
6 years ago
Furnace went out during a freezing night. Called them in morning. A nice guy name Robert arrived same day within hours. Fixed issue in minutes. They carry carrier products so I wouldn't have to wait on parts either Robert informed me. Very knowledgeable and reasonably priced company. I will continue to patronize after my first encounter. Look no further.
Christine Nicole
a year ago
Estimate for HVAC was 7k higher then any other local competitor, for exact same system. Also found it odd that the gentleman/salesman needed our home wifi password in order to send office information to generate a quote. Personally, I find this to be completely unprofessional and unnecessary but my husband happened to be home that afternoon and didn't think twice about just giving out that info. It's since been changed but I'm unsure how/why having our wifi password would help his lack of cellphone coverage but I'm also not a super tech savvy individual.
Dennis Kennedy
3 months ago
Fantastic service, professional installation and fast and courteous plumbing team. By far the best value for your money. They responded quickly and had the entire job complete in a matter of hours. Would highly recommend WF Hahn - won't be using anyone else in the future. Thank you!
Gultekin Ozsoyoglu
4 years ago
WF Hann gives great service. I signed up for one of their service plans and I have gotten good, reliable maintenance of my heating and cooling system. Last winter, their emergency technician was at my house at all hours when my furnace kept going out. They gave me choices about what to do and installed a new furnace for me at a reasonable cost. They also installed my hot water tank and it has worked well. I have been with them for years and plan to keep using their services.
After coming home and finding water in the basement from a broken water tank, I called. They sent a plumber out, got a new tank, had great conversations and we are very happy with them. Would not hesitate to use them!!!
The technician that worked on my system was extremely knowledgeable and I would highly recommend them.
I have both a heating/cooling and plumbing contract and it was the best investment I made in my old home. I know I can always depend on a highly skilled, highly professional WF Hann employee to help me. That peace of mind is worth every penny.
Have used WF Hann, specifically, Keith, for probably close to 30 years for our heating and cooling needs. I cannot say enough good things about him. Conscientious, very knowledgeable, kind, sincere. He's the best!
Benjamin Riechmann
6 months ago
I own rentals all around help other companies that do rentals around NEO. While they have some good people there, it is not well run. Billing for things they should not bill for. Put employees at risk when a mad worker with a Sawzall just started poking holes in the wall and creating damage instead of listening to workers on where the holes needed to be done. Put in pecs when it was told that other piping was required and when came back to fix the mess and damage they did on more than one floor they did not replace the piping. I install piping myself. Pecs is simple. The did it in such a way that you could not drywall over the pecs. It was so easy to do it so that would not be an issue and yet they did not take he time to do it right. They also divided payments as they saw fit when they had agreed with my client that a payment would all go to one thing. They wanted payment for not completing work and not doing it right and it took over a month to have someone from the company come out and simply see how much of a disaster it was. An apology was made but that was short lived. After fixing the work that was messed up and not fully doing that, they charged my client for work that would not have been needed if they had done the work right in the first place. There has also been a loss of rent on these units as they have not been rentable due to how poorly the work was done and that it caused other problems in the building and more cost to the client. They also have a division in the company that is not good as one side does not communicate with the other as to what is going on and then causes problems with clients. The problem does come at the top and they are losing some of their good workers due to leadership.
smiley koubal
4 years ago
They were very professional and knowledgeable. They were able to get my boiler back up and running properly even though the boiler is in a difficult to service area. I would recommend them and use their services again.
Our AC is down. My fiancé stated the problem in the call to this company. They scheduled someone to come out on Monday(today) this was on a Thursday. Keep in mind that there were a few really hot days between then. But we waited.
They then called at 5:00pm - an hour after our appointment time (and after we got a call saying the technician was on his way)saying that they could not do the work. They said it was because the thermostat was customer installed but this was made known during original contact.
We were without AC for days. We should have honestly just called someone else but we thought they’d come through. Well they didn’t.
Them not being able to do the work isn’t the problem. It’s the fact that they cancelled the appointment past the appointment time after we waited for them all day.
They are the best! My Dad had an emergency situation with the toilet. Even though it was after midnight on a Friday night, they were very helpful and responsive and got someone out on Saturday morning! Dave the technician was awesome! I'm signing us both up for their service contract.
They came out on the same day that I had the emergency . The tech guy was courteous , and very detailed in his explanation of the problem . The issue was resolved . I was very impressed with WF Hann.
ingrid flower
5 years ago
Best experience with a plumber ever. Called around 8am to replace a shower diverter. Estimate was anytime between 1 and 4. I received the confirmation call around 12:30 and the plumber arrived within an hour as promised. The plumber, Josh, was very professional and explained things clearly. The old diverter was removed, pipe was replaced due to deterioration, and a new diverter was installed and sealed in about 30 minutes. Josh left the work area clean and removed the old part as well. I would highly recommend the company based on this experience and fair price.
They take care of our hvac system for our club house at our condos in North royalton. Super fast and reliable.
MichaelP Lukas
5 years ago
WF Hann customer since 1981. Both HVAC and Plumbing.
They serve our house and our daughter's house. Superb quality work and very proactive with regard to preventive maintenance.
Special kudos to our HVAV tech Keith (30+ years) and our plumber DH.
Patrick Dittoe
6 years ago
I have been a homeowner for 30 years. Own three rental properties and have used lots of plumbers. These guys are the only group who have ripped me off. $374.00 for 45 minutes of work? No parts. I would use anyone but them.
Would definitely recommend W.F. Hann & Sons. They installed our new furnace, AC and hot water tank in a day. The installers were very professional, courteous and efficient. Installed all equipment, cleaned up entire area and explained how everything worked. Customer service is helpful as well. Completely satisfied with our purchase and installation from W.F. Hann & Sons
Always professional, on time, great insight to things that need to be done, things that can wait. Highly recommend then to friends.
We having been using this company since we bought our new house a year ago. We are very satisfied with the professionalism of the staff and schedulers that make up the company. We have had both HVAC and plumbing work done to our older home and know that it was done to code, correctly and no short cuts were taken. The staff we have encountered (about 6 of them now) have all been professional, dependable, knowledgable and answered any questions we had to our satisfaction. I would not hesitate to reccomned this business to anyone needing HVAC or plumbing work done. Also if you request the 8-10 am slot for a worker, he usually shows up at 7:45. That's nice!
When my husband and I bought our home, which was built in 1920, we discovered there was a small gas leak in the basement and the gas company couldn’t turn on the gas until we had a plumber fix it. After calling another company who said they couldn’t get someone to us for “several weeks” (um....hello?? I kinda enjoy having hot water and being able to use my stove!) I called W.F. Hann & Sons. They sent Dave Herbst out to take a look at the leak (only two days after I called!) and he was great. He took the time to explain what the problem was, gave me an estimate for fixing the problem, and even took care of a few more problems he saw while inspecting the issue (and didn’t increase the cost!) Dave was not only competent and professional, he was as nice as they come. I had him come back to install my gas dryer and he will be my go-to-guy for any future plumbing needs.
Carol Kaufman
4 years ago
Jeffrey Davis
2 years ago
Richard Renock
5 years ago
Our water heater started acting up. We called W.F. Hann as we are contract holders with them . They dispatched a plumber. He looked over the situation and we decided to get a new water heater. An estimate and an installation date was made for the next day. The installation went well with no setbacks. The plumbers were very courteous, professional and answered all our questions. We now have hot water, thank you very much W.F. Hann. They also check our furnace and air conditioning annually per the contract agreement. We have always been pleased with their service.
Scott Gustafson
4 years ago
very good company had them for years
Very prompt and professional, they treat your home like it was theirs. They laid blankets down to keep the debris to a minimum, completed the work in a timely manner, cleaned up the work area and made sure we were satisfied. Very reputable company, I highly recommend them . And very reasonable too.
We've used this company for plumbing, AC, heaters, sump pump issues, and in our former home, they serviced our boiler. We know and trust them! W F Hann has a wonderful staff of techs. They all know their specific trade well. Their office staff are helpful and professional. They have a system to let you know exactly when the tech will arrive and have always been on time.
We had a very positive service experience, specifically with Red. He was friendly and respectful, while patiently addressing all of our questions. He went above and beyond with sharing his insights on our home's piping layout, and patiently explained our options to resolve our plumbing issues. Highly recommend and will call again in the (hopefully not too near) future.
Nelson Sundelin
5 years ago
Michael Coster
3 years ago
We have a PTAC unit in an addition that the ignitor burned out and needed replacing. While the tech was here I scheduled maintenance on our main furnace which was 39 years old. Turned out the digital CO detector which was reading 39ppm of CO was correct. The furnace was giving us headaches and was trying to kill us. We knew we needed a new system, and had been looking and asking around. Well that day we were able to schedule a salesman and ordered it. The next day the W. F. Hann team arrived early and started the install of a new Carrier 96% efficient furnace and AC unit. Awesome team. Fun, friendly and very knowledgable. I sensed much experience among them all. As a whole it was a very good experience. W. F. Hann's entire company is friendly, caring, and very helpful in such a major decision.
My family recently discovered that our air conditioning unit did not start up when went to turn it on this week. I gave Rick a call on the day we experienced this issue and the very next day he was here to inspect the unit and go through the options that I had. Our HVAC system was very old so we knew we would be in the market for a new system in the future. Rick was able to lay out all of our options for new systems as well as repairs and at the end of the day we decided on a new system. Rick was very personable and professional with detailing all of the options that we had. It was a great experience with situation that is typically not so pleasurable.
We recently had our furnace and air conditioning system replaced. Since we had used Hann and Sons for service of our existing system when we moved to the Cleveland area in 2011, we chose them to install the new system. This was in part due to the fair and honest service we had received. The crew that installed our new system were very professional, courteous, and answered any question that we had. Given the time of year/weather we requested that the air conditioning be set up first. They worked late the first date in order to accomplish that. Once completed they explained what work they had done, a general overview of the new system and any routine maintenance that would be needed. They also explained the new thermostat and performed the initial setup. We were very pleased with there work and would recommend W.F. Hann and Sons for both service and installation. We were also pleased with the sales process, which was not high pressure, but system options were clearly explained so that we could make an informed decision.
The furnace blower went Kaput. It may be mid-April, but the temp in my house was in the 40s when I woke up. W F Hanna got here quickly, assessed the problem, ordered the part, & quickly returned hot fix it. Best HVAC Company I know.
Douglas Boncha
5 years ago
Fast and Easy, Very Professional
Hann has been our provider for over 25 years. The install they just provided was beyond our expectations; the quality of work exceptional, and the installer was outstanding.
Nice man that came on time. Professional behavior.
Keith Thompson
a year ago
I called in to make an appointment and spoke to Donna, what a wonderful and pleasant person. Donna took the time to schedule when it was convenient for me.Gabe came out because my tub drain was draining slow. He was professional, personable and polite. He cleared the drain and cleaned up after himself, it looks cleaner than before he came out. Gabe explained everything to me and made suggestions on maintaining the drain
Gerald Mangano
5 years ago
My HVAC system is 20 years old and thought it was time to take the plunge into a new one. I had four Companies visit my house all service agents from the major manufacturers. Jim Edminister visited my home on behalf of WF Hann. He was the only guy that actually measured my home and told me that the furnace and AC units currently in my house were too big. I was concerned that 3 out of 4 companies wanted to put in the same HVAC system so Sal the Sales Manager dropped everything to come out and remeasure to verify Jim's result. He confirmed that Jim's measurements were correct. This extra service made my decision easy to buy my system from WF Hann.
Genevieve Sauve
3 years ago
W.F. Hann and Sons has been servicing our HVAC system for several years and has recently installed a new HVAC system at our house. We got a Carrier Affinity modulating gas furnace with a good air filter, an efficient 5-stage heat pump and an infinity control system. The representative was very knowledgeable and up-front, explaining the different options etch. The representative made it clear that it is not cost effective at this time to use a heat pump instead of gas to heat, but we wanted to do this anyways (when it is not very cold outside) for other reasons, so he respected our choice. The installation went very smoothly and the system looks great. Our house is now very comfortable. I highly recommend them!
Called after hours on a Friday and they offered to come out right away
Danielle Hoenig
3 years ago
Great all around! Everyone is good at what they do, from sales to techs to customer service. I love that they call me when I forget to call them for regular maintenance! Nothing but professional and friendly service.
charles davis
7 years ago
I've been using W. F. Hann and Sons for over 8 years and they are always professional courteous and does the job excellently. I would recommend them to anyone.
Had time sensitive heating needs at my place of business. The dispatch had a salesman, Bob, come by and he arrived 5 min before the stated time slot. Extremely thorough and involved me in his analysis of what was needed. We then had Anthony and Mike out for installation, both of which were on time…being early. Professional and efficient. A third technician Jim came to help and reinforced the reputation this company carries. I will highly recommend others to trust their HVAC needs being met to the best degree by all those listed above at W.F. Hann. Many thanks
Jane Flaherty Probate & Estate Planning Lawyer
4 years ago
Terrific service. Professional, kind, clean, timely, knowledgeable. Our go to heating and cooling company. Thanks WFHann!
Sondrea Hubbard
4 years ago
I had very positive experience with the representatives from W.F. Hann and Sons. They were warm and friendly during the initial assessment and during the completion of the installments. They notified me prior to their arrival and where punctual. The sales rep was very knowledgeable about various HVAC products, and I felt that I had a good understanding of the choices I had made. The installers where professional and I was comfortable with them being here. They were helpful with helping me set up my remote system, and offered valuable insight on how to edit settings from home and while away. I highly recommend them to anyone who has HVAC repair or replacement needs.
Carletta Glenn
2 years ago
Good service
Top notch... every time. Heat, cool or plumbing.
Raymon Turner
5 years ago
My experience was exceptional. I contacted W.F. Hann and Son because my shower handle broke off while turning my shower off. I had to get out of the shower to retrieve some tools to shut off the water. This is the only shower in my house and after going to Lowe’s I was told to reach out to Moen for replacement parts or I could change out the entire system. After contacting W.F. Hann and Son they were able to have a plumber (Dave) meet me at my house. Dave was very knowledgeable and explained all my options and possibilities. Although my part was no longer available, he was able to replace it with a compatible newer part and had completed the job within an hour. Thanks Dave, and thank you W.F. Hann and Son
Gregory Brown
4 years ago
The service received and the expertise of the service technician were excellent and high quality. I have relied on this company for many years and have never found them to be wanting.
Jennifer Sloan
5 years ago
I've been a customer for 18 years. Excellent service, technicians always treat me and my home with the utmost respect. I wouldn't use anyone else for my HVAC needs.
Coral J. Cintrón-Pérez
4 years ago
Great service and affordable prices. Thank you!
Kimberly Siegal
5 years ago
Leslie Littman
4 years ago
We recently had two furnaces and two air conditioners installed by WF Hann. The installation crew were very considerate and efficient. The house was clean, they were friendly and went out of their way to accommodate our needs. I would highly recommend this company to anyone looking.
L. Littman
Morgan Pattison
2 years ago
Frederick Reilman
7 years ago
The installation was to take 2 days, but the installers had the furnace and heat pump running the first day. Good thing since it was 93 degrees outside. They also did a nice job of cleaning up after themselves. Instruction on the Infinity controller was quick and easy, and now I can access the controls anytime through my phone. It also alerts me on issues that might come up. So far it's been pretty awesome. I'll be interested in seeing the electrical costs in the winter with this high efficiency heat pump.
Leesa Lafferre-Thomas
5 years ago
Always punctual, friendly and courteous. Prices match quotes. They take care of my home in a respectful manner. Very happy with their service.
Very satisfied with several plumbing updates.
Robert Jacops
3 years ago
OK they did a good job repairing but the price seems awful expensive. I would recommend tiger air if cost is a concern. I do not feel $300 an hour is a fair price for labor. I gave them a try after previous Repairman Retired.
We have used W.F. Hann for heating and plumbing for many years. Their prices are fair. They always arrive at the scheduled time. Their technicians are always skilled, polite, and considerate of our home. They clearly explain what they find. They do not push unneeded goods or services. We are very pleased with their work.
George Dent, Pepper Pike
Great customer service and communication. My air conditioning unit was fixed and is running great. Only reason I gave 4 stars is price.
The guys who came to install my new AC and furnace were amazing! They came in very professional, greeted myself and my family, and got straight to work. They put tarps on the floor so they would not scratch or make a mess. They cleaned up and were very efficient when they installed. They explained the new system, asked if I had any questions and advised I can call at anytime for issues. I would highly recommend them for any HVAC work that you need.
Teresa McCauley
5 years ago
W.F. Hann is a wonderful company. They are always professional and able to answer all our questions.
Arley McMannes
3 years ago
My wife and I have been using W.F. Hann for years (I use them for both my business, and another home I own, too). They always do a great job, and are easy to work with. Our home technician, Keith, is great, and has kept our old boiler in tip top shape for years. I definitely recommend them!
Nicholas Orlando
7 years ago
Dave was the plumber who came out for a plumbing inspection. He did a great job and was very thorough. He explained everything in easy to understand language and did not try to sell me on services I didn't need. Would highly recommend.
Best people and best work!
Very prompt and professional service.
Tonja Malinowski
2 years ago
Fantastic!! Great experience, thanks Josh for your awesome work!!
I always get Frank to do our semi-annual WF Hann heating/cooling inspections and he is terrific. Efficient and honest. If he says something needs to be replaced, I know that it is on its 'last legs' (learned from not heeding his warnings in the past). Had a problem with a cooling unit the night before his scheduled visit and, luckily, he was on call and efficiently took care of the problem (saved us some time the next day). Good to have a service contract with them as it increases your priority on these emergency calls and gets you a discount on parts. Been a happy customer for many years.
Keith is the ultimate professional! He knows everything about furnace/AC systems and keeps them running. Honesty, integrity, and courtesy are evident every time he checks our systems. W F Hann has been around for over a century...great company!
Thomas Becker
4 years ago
Kristine Tesar
7 years ago
David Wingfield
4 years ago
This business came recommended to me and I can see why. They are very accommodating, knowledgeable and above all friendly. Having a whole new system installed, I met with three technicians and two gentleman who came to give me a quote and provide options. I was very impressed with everyone’s customer service and all of my questions were answered and mind put to ease. If you need any work done or are looking to replace a unit, I’d highly recommend W F Hann.
MICHELE DESBIENS
5 years ago
Jim was prompt, professional and informative. He took the time necessary to answer my questions. He explained the basics of how a Hvac system operates. He respected my property. He is working on optional quotes for furnace and air conditioning. I would feel very confident working with this company and referring them to others just from my little experience with the upfront salesman. I have obtained quotes from several other companies.
Always on time and professional!
I just want say that you guys are the best !
Been with you over 20 years and counting .
Chuck Goins is a great tech . Thanks for keeping us cool in summer and warm in winter :-)
Hope he never leaves ! We will always ask for him !!
Keep up the great customer service too !
Have a great summer .
R. David Gray
4 years ago
I have used W.F. Hann for my A/C and Heater Maintenance for the last three years. They are very professional, courteous and clean whenever they arrive. We are so glad to have then as one of our home maintenance service companies.
Charles Maimbourg
5 years ago
Service performed was the annual maintenance on my home's AC. Technician arrived as scheduled and performed the necessary maintenance in a professional and timely manner and reviewed with me the work he performed. I was very satisfied with the service provided.
Would not recommend. Paid for their annual contract, which includes weekend emergency service. Our water heater broke on a Sunday; I called twice, stressing the urgency. No callback at all. On Monday, I talked to them and they said, Oh, our answering service never passed on the message. Well, that's not an excuse. A manager did call to tell me they were sorry, but that was it. Might have considered a partial refund of the contract price, but they didn't offer. Nope, wouldn't consider them again. I'm writing this now as they called on Friday asking me to re-up. A lot of nerve.
We have used W.F. Hann for many years and have always been pleased with their service. We enroll in their service plan which entitles us to two check-ups per year (before summer and before winter). The company always gives us advance notice so that we can make appointments before the general public. There is always someone to answer the phone, so we don't have to deal with those endless menus or leaving a message.
Yesterday a serviceman came to check out the AC /furnace unit. He came on time and was very pleasant. He worked efficiently and changed the filter (an extra charge). He remembered to reset the thermostat before leaving. My husband and I will continue to call W.F. Hann for air conditioning/furnace needs. Lee in Shaker Heights
Douglas Bowser
4 years ago
There is a reason W.F. Hann & Sons have been in business for over 100 years. They know how to wow their clients. My furnace went out last night right before the coldest day of the year and Domenic took my call and assured me everything was going to be okay. Tracy and Saul were incredible and had Nick come out to give me an assessment. Jim, our salesman, was fantastic and had a contract written up within an hour and scheduled for installation. Dan was phenomenal in his service as well as being their early! He worked all day with the support of Ian and Mike. This could have been a nightmare for us. We want to say thank you to everyone at W.F. Hann & Sons for their exceptional service. Domenic, we are looking forward to building our relationship in the coming years! Thank you! Doug Bowser
Had Furnace , AC and Hot Water Tank replaced by W.F. Hann and Sons their recently had a awesome experience their installers were totally professional and went above and beyond A+++++++++ across the board. I would recommend them all day long.
Diana Johannessen
5 years ago
W.F. Hann and Sons is a preferred HVAC provider for all of our design build/architectural projects at Harmoni Designs and Harmoni Build LLC. The service is exceptional from both a sales and technical standpoint. The workers are reliable and show up on time and leave a job site as they found it. They keep great records as well so it is easy to access information about our jobs. Harmoni highly recommends the company and their HVAC products/services.
John Robinett
4 years ago
Techs came out for regular service program ... needed some type of bearing for the furnace ($138.00 to install ) ... once installed couldn't get the furnace to kick on ... alas, the techs came upstairs and checked the batteries in the thermostat. Batteries were corroded . We are on the maintenance Plan for having someone out in the Spring and Fall (this was our fall check ... told that we were scheduled as soon as possible for fall service when we inquired .. Fall / January ??) We were told by the lead tech that checking batteries in the thermostat was not part of our maintenance agreement / his job ???
I really find it hard to believe that we pay several hundred dollars a year for this service, and checking the batteries in the thermostat is not part of the tech's duties upon inspection for maintenance.
Matthew Schiefer
5 years ago
I've had W.F. Hann out several times for different jobs. I'm always pleased with their work and professionalism. There was an instance where a mistake was made and they were quick to correct it without hassle. They're also honest. I had a problem that they could have fixed and charged me a astronomical amount for, but it was really something that the city should have fixed without any expense to me. They recommended I contact the city and then they even spoke with people at the Public Works to better explain why the city should fix it. A less honorable company would have done the job themselves and sent me a huge bill. I didn't start with W. F. Hann, but now I won't use anyone else.
Gregory Nachman
5 years ago
I had them install air condition into my 100 year old house. They did a great job. Any issues that I had were resolved quickly. Their whole organization is very impressive and knowledgeable.
W.F. Hann have been our “go-to” guys for over 25 years years. They have installed furnaces, airconditioning, and tankless water heaters at our last two residences. Their on-going maintenance for our HVAC and plumbing needs has been timely and first class. We recommend them to family and friends.
WF Hann sent a great technician (Keith) to our house to help with us with heating issues and a boiler that desperately needed maintenance. Keith kept me up to date on all the work he was doing and took the time to point everything out to me when he had finished. The entire experience from our first call to the end of service and follow up was fantastic. Highly recommend!
Denise Reynolds
3 years ago
I am so impressed by the two salesmen (Rick and Dominic) that came to our home this morning to help us decide on a new AC unit. With the pandemic going on, these two were wearing masks, had shoe coverings and maintained social distancing for the entire sales call. We wore masks, too -- and their actions showed that they understand the need to keep customers and themselves safe. I've had Hann & Sons service my furnace and AC for many years -- and their professionalism this morning reminds of why I can count of them. Thanks!
Deborah Bruhn
5 years ago
We had serious sewer problems that W.F. Hann helped us solve. They cleared out our sewer line, replaced our sewer lines, and assisted us in finding a company to clean our basement after we had raw sewage in it .Throughout the process the company was helpful, available to us day and night and worked to schedule the work when it was convenient for us and help us finance the work . Shout out to Ben Levy who went out of his way to take care of us .
It’s worth looking into another quote if you are considering this company. We had an emergency service done. The tech came out and checked our unit. He did not formally give us a quote but he did mention in the price range of 2,000+. He even told us it may be worth just buying a new unit at this point, but he wasn’t sure of the full damage. (After looking at it for roughly 30 minutes). We decided to have another quote by a different company. That quote came in at $900. He was able to tell us in minutes what was wrong via text images. We decided to go with them and they ended up fixing a BENT tube to the total of $500. Wf Hann did call us back after our emergency apt. But they still had no quote to provide us, and then acted like we wasted their time when we said we went with someone else. Maybe mad we didn’t fall for their “2k, or a new unit” line. It was a poor experience and one where I’d just caution anyone to receive multiple quotes.
Marilyn Rosipko
4 years ago
I was very satisfied with W.F. Hann &Sons. They came for my routine check-up and we're very thorough with checking out every part of my furnace and the filters. They arrived at the time that was scheduled and the technician was very polite. I am happy that I use them for my furnace and air conditioner and feel very confident that I chose them. I would recommend them highly.
Our technician is extremely thorough.
Lawrence Kennedy
4 years ago
We call Hann in an emergency to fix and replace our sump pump. They set an apt. for after hours the next day. As it turned out there was a short apt. before us and they were able to come during normal working hours and so we did not have to pay extra fees. The tech did the job in under an hour and was neat, efficient, and polite. Glad we called Hann!
Rick Cantrell
4 years ago
My daughter and new son-in-law moved to Cleveland Heights recently and we learned a few weeks later they have an AC unit issue. Through her home warranty, it was going to take a week to get someone out which in 90 degree weather, wasn't good. She found WF Hann on NextDoor and they sent someone out to help get them back up. The problem was diagnosed, and parts delivered by another employee while the first tech dismantled the blower assembly. They fixed the system within a couple of hours including delivering the parts.
As a father of a daughter who is now 500 miles away, I commend this company for getting their AC unit fixed when I can't just jump in my truck and go fix stuff for her now. This company also does plumbing and if that service is as good as their AC service, then I am comforted in knowing there is a company that can be depended on.
Many kudos to the company, the employees, the work ethic, the understanding and compassion, and the speed at which they got this resolved. Their customer service is beyond a 5 star rating. I look forward with confidence to future business with W. F. Hann and Sons!!!
Rick Cantrell
Knoxville, TN
Mike Mitchell
7 years ago
They sent a technician to my house to give me a plumbing inspection and an estimate on some bathroom work. He was friendly & courteous, he worked quickly, but stayed and answered all of my questions and helped me understand the situation I was in and my available options. I thought the quote he gave was a little high, which is out of his control, but I will seriously consider using WF Hann for my plumbing needs in the future.
arrived on time. had lines jetted. seemd like a lot of money then was charged $22 for dye that was not told before hand. not convinced one of the blockages was cleared.
Brandon Bergum
7 years ago
WF Hann was very responsive for our needs. As soon as we called, they were all over it. We are a small business and can't have any distractions. WF Hann provides us with exactly what we need. Everyone there has been extremely professional and courteous. Great Company!
waqas qureshi
7 years ago
Professional. Honest. Timely service.3 years I have no complaints.Give honest opinions and I can recommend them without reservations.
Dr Q.
Sarah Skolaris
5 years ago
Shirley Hemminger
4 years ago
They don't reply to emails.
Rebecca Toukonen
4 years ago
Friendly people. Wonderful service! Highly recommend.
A company recommended them and I'm happy I called W. F. Hann & sons!!!. We just moved into new home and Had problems with my funky geothermal unit. I called them and immediately the specialist said yep, I know what's going on. An hour later it's working, all winter we had zero problems:) They also replaced old main water line at another home we own and updated old pipes. They waste no time! Service work was so great I started a service contract with them. Definitely worth it. Thank you
The technical was extremely courteous, friendly and thorough.
Very prompt and professional, they treat your home like it was theirs. They laid blankets down to keep the debris to a minimum, completed the work in a timely manner, cleaned up the work area and made sure we were satisfied. Very reputable company, I highly recommend them .
Rebecca Shaffer
7 years ago
Haan's technician, Chuck, arrived a few minutes early, was personable, answered our questions without hesitation, and definitely had the situation under control. I will request Chuck on our next call.
Prompt, friendly and knowledgeable. I called in an emergency situation and they provided exceptional service.
Have used WF Hann for many years for plumbing and heating/cooling work. The techs have always been on time, courteous, and thorough. They explain what they've found and options for repair. I have every confidence in their work!
Elizabeth Franklin
5 years ago
Very pleased with the speed at which I could make an appointment. The Technician was polite and on time.
Eileen Krejny
5 years ago
The repairman was prompt and courteous and did a great job.
my landlord send this company to check on our heater, they ABSOLUTELY don't know what they are doing, they were using their phone to see how to fix the issue through google, and at the end of the day their conclusion was the heat pump is working on the roof so you should be getting heat, I was like but I am not that's why we requesting you to come check it, they were like we have 35 + years of experiance and everything is working well . I told them I am living here and I am not getting heat, they just left. not recommended at all.
Rick Mansfield
5 years ago
I have been a customer for over 28 years. W.F. Hann has seen me through many emergencies and repairs. I have always found them to be promp, caring, and a provider of excellent service. They are knowledgeable of current trends and offer useful ideas for keeping your house in superior condition.
I highly recommend them for all your heating, air conditioning and plumbing needs.
W. F. Hann is the top of the line in Heating ,Cooling and Plumbing. They pay attention to detail right from scheduling the appointment to completion. I am beyond satisfied, so glad I found them.
Tyson Lambert
5 years ago
W.F. Hann and Sons always delivers excellent service. I have been using them for over 10 years. My technician Frank did a great job answering all my questions, increasing my knowledge of how the furnace works and doing excellent service work. Wouldn't use anyone else.
Our experience with WF Hann was extremely positive. John, our service tech was very professional and personal.
Ernie Mindel
These guys are 5 star all day. top shelf service. Thanks.
professional, timely and answered all our questions.
Quick appointment, on-time, friendly, fair pricing. Will use again
Brian Shollenberger
5 years ago
Rick was very good. He didn't talk down to me and understood that I could also talk the language. This helped him move forward quicker. I have also told others of my offer.
Always a pleasure to have out for service.
Lisa Mothersbaugh
4 years ago
WF Hann is great about calling to schedule well in advance of the designated date. We failed to call back timely, but they still managed to get us scheduled before our renewal date was up. They call ahead of arrival, giving us time to leave work to meet them, and complete the service efficiently. The guys are conscientious, and always ask if there are any issues or additional needs that we have, and take care of it. We couldn't ask for better service anywhere. Thank you!
Donna Gilcher
3 years ago
Have to post a new experience. WFHann sent an inexperience plumber to my older home, who used the wrong type of snake on my drain causing significant damage to my house. The plumber's first response to us saying wait stop whatever you are doing is causing water to come pouring into my kitchen from the ceiling was Oops - when I asked what he was going to do to fix it he said I don't know - never want a plumber to say I don't know or even OPPS. Clearly, I had no water issue before and the pipe the plumber pierced hS NO HOLE AS IT WAS a solid cast iron pipe. Dave the plumbing supervisor came out and instead of using a camera to see where the damage was cut a 4 ft hole in my kitchen ceiling causing even more damage and then said we can't fix it and walked out. Spoke with Ms. Johnson WF Hann's president, she was going to investigate and get back to me by Friday May 22nd and let's just say I am still waiting... Must say I am more than disappointed as my family has had plumbing and heating contracts with them for more than 40 years. The directions for the motorized snake clearly STATES TO NOT USE ON HOMES OLDER THAN 50 years without first using a camera to ensure you know the pipes. NOT done-- STATES NOT TO HOLD IN ONE PLACE CONSISTENTLY - IF the MACHINE actually blew a fuse in my bathroom - that alone should have signaled this machine was not appropriate for use in my home. IF WF HANN sends out a plumber you need to ask if they are fully licensed and experienced. WF HANN always provided me comfort that whatever heating/cooling or plumbing issue, I
thought I was in good hands because they had top of the line experiened technicians that always knew what they were doing. It provided me peace of mind. I would provide zero stars if I could since after two weeks, no response.
Great service, very professional team both on the phone and in the field, showed up quickly and fixed our furnace.
Michael Hodgson
2 months ago
Don't be fooled by the good reviews.
They will charge you 99 dollars just to show up.
You will get an insane hi bid.
And to top it off they will tell you on top of that bid it will cost $215 an hour's extra. And it usually will because their bid is based on one hour even if the job will take more then that in most cases.
If you tell them no after 5 minutes in your property they don't care they will just hand you a 99 dollar invoice even if they just looked at you.
Wow
Invoice paid in full ($99).
To this company response where to begin.
Unit was opened before the technician arrived .
No work was done or any tool used.
The technician saw the hole and offered to replace the whole coil assembly.
I refused this because this is a brand new unit And will cost more then $2000.
I asked just to repair the screw hole and charge the unit.
The technician became hostile and told me that it will cost $1140+tax and + $215 hourly rate on top of the $1140 to fix the problem.
I asked how long it will take to fix the problem he replied 2-3 hours.
So to fix the hole and charge the system if it takes 3 hours I will pay $1140(fixed fee)+215*2(hourly fee)+tax total of $1695.5
I said that I can pay $1140 but would not pay an hourly rate on top of that .
I asked to talk to his supervisor he refused and asked for $99 dollars.
I said I will call the company myself and pay them directly .
He was outside my house for 7 minutes.
He started to swear and left.
I called the company center told them what happened and they started to give me the runaround.
I paid my $99 dollar invoice.
I called another company repair cost was $350 to braze the tiny hole and charge the system with warranty for a year.
This company is motivated by greed and praying on unsuspected home owners.
Avoid at all cost
Sandra Brilla
4 years ago
The technician greeted me with his name and he was very professional and pleasant. Before leaving he asked if I had any further questions or concerns. I would recommend W F Hann for their excellent service.
The service man arrived before the scheduled period and completed the check up very quickly.
The technicians were right on time, friendly, clearly knowledgeable, and dog friendly. No negatives whatsoever.
Cynthia Nairn
7 years ago
Grant is an outstanding WF Hann employee - polite, punctual, and very knowledgeable. He checked everything out & answered all my questions. I feel confident that Grant is looking out for us with great service and honesty concerning our heating /cooling needs.
BRAVO!!!
Fast and always reliable. Had our a/c recharged and running again asap
Lou-Ann Crouther
3 years ago
Zack and Ryan were awesome! Punctual, super knowledgeable and took the time to explain everything to us! We are new homeowners and the information they gave to us is invaluable! They made everything so easy!
Terry Capuano
4 years ago
Jonathan Henry
a year ago
Diagnostics were quick. John is clearly a professional and went above my expectations in being courteous but also for explaining the problem and nuances in such detail. Will not hesitate to call them in the future.
Great, friendly, professional and time-efficient technician! As always!
Scott Andrew Mills
5 years ago
They did a FANTASTIC job. On time and VERY professional! Highly recommended!!!
Servicemen endeared me when they walked in laying dropcloths for their travel throughout the house. They worked very efficiently and completed on time. Nice guys!
Our service tech, Frank, called with his arrival time, was punctual, and he explained all the services and options that were available. I always ask for Frank when I set up my appointment. He is neat while he is working and always cleans up after. Frank is a great representative of W. F. Hanna and Sons.
Christine Braun
5 years ago
Always excellent and reliable service, would never call anyone else!
Anthony Murru
4 years ago
The service technician was thorough and used the latest diagnostic tools to perform basic maintenance on our furnace. He was knowledgable and offered advice on replacing the system in the future when needed.
Frederick Wolfe
5 years ago
Scott is a wonderful technician. He finds the problem quickly and repairs it, saving me money on his labor. I would recommend W. F. Hann and Sons for everyone. They are great.
Kenneth Kubach
5 years ago
The technician was prompt. He explained clearly each step of his servicing of the HVAC units. He also checked the thermostat.
Steve Caudill
2 months ago
Great work, bad customer service. Called during winter time for a cleaning and was told that my program was expired (which is fine) was told that I would be called in late spring for a cleaning for summer, even after i asked if i should be the one calling in. Called today to be told that they can't schedule unless I pay for the whole package right now and they aren't scheduling until August. I have been using this company for years and had a whole new system installed 7 years ago, would have been nice to be told that their whole system has been changed instead of trusting what I was told in the winter time.
After my AC had been out for 22 days and my home warranty company failing to respond, I called W.F.Hann & Sons. A technician showed up within the hour, diagnosed, and fixed the problem! The receptionist was very helpful and Tech Scotty was in a clean uniform, polite, knowledgeable, professional, no tattoos, and put booties on his shoes! I cannot recommend this company enough!!! Don’t waste your time waiting around for other HVAC companies to respond. Go with the BEST!!!
I have used WF Hann for heating, cooling and plumbing services for 8 years. They are punctual, professional and polite. They aren't satisfied with the job until the customer is satisfied.
Awesome.... great group of people.... they love what they do, they get along and it shows in the work they put out there.... #ClevelandRocks
Heidi Baumgart
5 years ago
We've been a customer of WF Hann for nearly 15 years and three homes. We've always always had great customer service, expert technicians and trustworthy advice. In our new home, our 21-year-old AC hit it's last leg. We were advised of many options we had to fix it for short term or replace it. We decided to replace it. The sales process was clear and easy, the installation was swift. We love our new unit and noticed a difference in cooling and technology right away. We we continue to be happy on-contract customers. Thanks everyone!
My daughter had a different company for her heating and cooling everytime they came for service they manage to find something wrong the price per service was high real high. They never suggested a new heat/ cooling in two years with them she spend over 3000.00 in service the last time they said it will be 2000.00 to fix it. She call W F Hann they suggested that it should replace. No complaints go job she has a Carrier now.
James Sellers
5 years ago
Very knowledgeable , clean and courteous staff.
Gregory McNea
4 years ago
Professionable & Courteous Technician,
Clifford Kimbrough
3 years ago
I have a busy schedule and can appreciate the timeliness in which they do business. They come when they say they will be there and I don't have to waiting around wasting time.
They over charged my elderly neighbor and told her that basically everything needed replaced. Furnace was under warranty which they wouldnt honor. They quoted her $4600 to FIX her furnace (not replace). Smh. She got it fixed by another person for $250 and the part was under warranty. Shame on you WF Hann for taking advantage of senior citizens.
I have used WF Hahn for over 25 years. They never disappointed me. Their technicians are polite and well trained.
I am pleased with the service we received from Dave of W.F. Hann yesterday. I was called with an exact arrival time after being given a 3 hour window when I made my appointment. Dave was professional,
answered my questions, and reviewed the work that had been done. Further, he addressed another
water problem by contacting a person knowledgeable in the area that I needed help. I appreciated that he
put into writing the next steps I need to take.
Absolutely the best. We recently purchased a new Carrier System and Hot Water Heater for our home from WF Hann. We had some requests that were going to be time consuming and costly such as venting the system directly outside and moving the location of the hot water heater. The company was cautious and made sure they had all of the equipment, pipes etc. before scheduling the job. The crew arrived on time first day of installation on time with all of the 'pieces' of the puzzle. The guys were well groomed, very professional and personable. You could tell that they were truly a 'team' working in sync with each other to get the job done. The installation took less than the two full days allotted and on inspection the work was installed by craftsman, not the usual 'gorilla' mentality we've encountered in our 13 years here from San Francisco. The basement and outside was cleaned up, in fact it was cleaner than when they arrived. Please do not hesitate to call them for any job you may be anticipating. You will not be dissapointed.
The family on w162nd.
Quick service and a friendly technician. He explained everything that needed to be done in order for the furnace to be back running properly. He showed up on time and was quick to answer all questions in a polite and easy to understand way. I highly recommend W.F.Hann as a heating and cooling company.
The technician's name was Zach. Long story short. He hit the reset button a couple of times causing the oil to build up. After opening the voltage regulator chamber he told me my system was filled with soot and sludge. He pulled out the nozzle assembly and bent the electrodes. He quoted me a price of 300 and some dollars, I told him to go ahead and fix it. After a minute he said he wanted to talk to me outside where he then quoted me $1,000 to $2,000 to fix it. I gave him $100 (they don't carry cash so he got a dollar tip) and he left. I called another repair service who came in and fixed it for $89. I highly recommend you do NOT use this service!!!
Carol Eubanks
3 years ago
Previous work on Feb 5th 2016 ,same problem did not become part of our history.Sevice call of $65.00 for 1st call ,became $202.00 for 2nd call.quite a wake up call to start finding other repair source after 30 plus years w/ Bell / Hann.
Robert Javorek
a year ago
Great service, very professional. Recommended to any homeowner for all your HVAC needs.
Patrick McDermott
3 years ago
I have been a customer for years with this company and I have noticed some changes I didn't like. TheTechnician was ok but when I had my furnace inspected they wanted $70 for a water panel to be replaced. The same water panel I can find on Amazon for $20. Also when I had my AC inspected my black insolation got chewed up a bit by some critters and they charged me $270 for 3 feet of insolation. They also would clean the outdoor unit with a cleaning liquid and it would look good as new for years but now that is a cleaning charge now of over $200 I believe. I was beside myself. I was a long time customer but they have unfortunately turned into a company that I feel was overcharging me for things previously were included with the inspection. I am with a different company now and they are much more reasonable and professional.
Wonderful service from start to finish. Scott the install tech was friendly, efficient and professional. Great price, very high value. The workmanship was top notch and quite the upgrade to the builder-grade install that the carrier unit replaced. Also noticed a significant noise reduction. Thanks for the great work!
Can't say enough good things about their customer service, we recently moved and needed a new HVAC company, spoke with Tracy and after hearing my needs worked hard to get me a sooner appointment then the month they were booking out, she was super friendly and went above and beyond to help me, as such they now have a new customer and advocate who will recomend them to friends and family.
When technician came out. He was on time and friendly, I had lots of questions and he was very professional and took time to explain everything he was doing and how my systems worked.
I highly recommend using them if your ever in the need for an HVAC Company
ON time, Quick and professional. I replace the furnace and AC. Salesman was very polit. Price was a little high but it is worth it.
Had a new furnance installed the same day I had a family emergency and had to leave town. I was very comfortable leaving Dan at my home to do the installation. When I returned home 5 days later, my new furnance was installed and Dan had left me a detailed note of all that I needed to know. He also installed a new carbon/smoke detector. Great experience, excellent customer service. Dan easliy deserves 6 stars!! Thank you!
Have used W.F. Hann and Sons for a number of years now and the service is great! They are on time, polite and the plans are affordable.
What I like about Hann & Sons is they do a good job and clean up when they are finished doing there work. The person I like is Leonard. He is very nice to us and if we have any questions as what he is going to do or what he has done Leonard will take the time and explain everything. I like that. I can tell Len that i just cleaned the filters but he will check them anyway. Len knows what has to be done and if it is something that he has to talk about Len will take the time and explain how to correct the problem if there is one. Good service man and we consider him our friend. My wife is 86 and I am 87 and we don't need a company to take advantage of us and Hann & Sons is who won't take advantage of us. We also like Dan who use to take care of us but he now has a sit down job but always there if we need him. A good company.
Josephine Ramos
3 years ago
Professional and trustworthy
Technician was great he was friendly very informative about my situation and very knowledgeable I recommend him for any job
Went above and beyond after installing new heater and AC. The installer went out of his way to pick up a can of paint and touch up any nicks created by the install. Everyone was very professional through the entire process.
excellent service, as always.
Just had a new furnace, AC and water heater installed and was very pleased with the entire experience from initial consulting and proposals to installation. We received bids from two other providers, including the company that had serviced our home for 15 years, but WF Hann & Sons simply outperformed them all. Consultant was informative, not pushy and gave us a great price and product. Installation group was on-time and courteous. Very satisfied so far.
We have been on WF Hann’s preventative maintenance plan for years. They come twice a year to make sure your furnace/AC are working properly, and you also get discounts on other service calls you may need. We’ve been very happy with this service.
We have also had a few emergency situations where our furnace stopped working in the middle of winter, and they have had someone to our house to fix it usually same day. Very fast, responsive and knowledgeable company. Highly recommended
Gwendolyn Gunter
5 years ago
We will call this company from now on. Furnace went out at 3am, made a few calls to some 24hr companies. Keith called right back, let me know the service call fee and when someone would be out. Prompt! 5 mins after he walked in let us k ow what the problem was and went to work. I still haven't heard from the other company and no one is answering their phone.
I've had W.F.Hann and Sons service both my heating/air and plumbing needs for a few years now.
They are always friendly, prompt, professional and do excellent service as well.
Highly recommend them.
Christopher Harder
3 years ago
Awesome service! Great response time!
Eileen Kilbane Gordon
7 years ago
We specifically request Chad Wood for our plumbing services because he is so excellent to work with.He's knowledgeable, informative, friendly and does excellent work.
Honest, on time, reasonably priced, pleasant to work with
Justin Antonini
4 years ago
They have always done right and fair by us.
Great service. The plumber was a real pro - very conscientious and thorough.
After dealing with overpriced and often inept local shops, we decided to try W.F. Hann & Sons after reading all of the positive Google & Yelp reviews, which did not steer us wrong. Each tech (for plumbing and HVAC) has been professional, friendly, respectful of our property, and each job has come in well done, on time, and at a very reasonable price. I won't use anyone else from here on out, and encourage anyone who is looking for a good plumbing and/or HVAC company to look no further! Special shout-out to Don Lowe, whose friendly professionalism, honest opinions, deep knowledge, and superior expertise have been invaluable to us in multiple homes.
Reed Remington
3 weeks ago
Use W.F. Hann and Sons for Furnace, AC maintenance, and they installed a new water supply valve to my refrigerator. They also recently repaired my AC. They are not pushy, and are super professional. 10/10 would recommend
Karl Bloomstine
4 years ago
Professional, good cleanup and informs you of the total price before they do the work. No surprises
Proactive inspections identify early problems or as in this case no problems! Good news.
Christ-likedmindedpeople
4 years ago
Very knowledgeable staff and affordable prices. I would recommend to my family and friends.
Patrick Escolas
3 years ago
Roland Crandell
5 years ago
Great service. Always friendly. Always professional
I have used W.F.Hahn and Sons for well over 20 years. I have found them very responsive to their customers’ needs. I have a boiler and not every company seems to have experienced skilled technicians in this area—they do and I am grateful for their expertise.
Amber Burgess
6 years ago
I just received my AC install the week of July 14th, and I am extremely satisfied with my new unit! The entire staff was friendly from the lady that made my appointment to the team that actually did the installation!
Barrett can out and explained in detail what was best for my home and did not try to force a more expensive unit. I received one price and it did not change after the install was complete. What I like most was that the install team introduced themselves to my Mom before the began working! I am now enjoying my Summer ...Thanx W.F. Hann!
Rich Hitchens
4 years ago
Good service and communication. Technician was excellent.
Only place to service my HVAC and plumbing
Edward Holachek
2 years ago
Outsanding service, great crews, we request the usual guys as theybare VERY professional and respectful.
Sharon Vaccariello
2 weeks ago
The service tech went above and beyond what I expected. Very friendly and knowledgeable. Explained everything in full to me. Would recommend using this company!!
DOMENIC DiFranco
2 years ago
Michael skolaris is the BEST. He is responsive and helpful!
Edward Raimer
4 years ago
Everything was done professionally.
Great and valued service.
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