Best Furnace in Cleveland OH

The gentlemen were on-time, friendly, and honest.
They even went through the trouble of working through a near impossible panel so that they wouldn’t have to break and replace tile, saving me $$$
Would use again and again

So amazing and professional! I called in on Saturday night, they came Monday morning and repaired the problem before lunchtime. Extremely efficient, and great people to work with. I highly recommend them for all of your HVAC needs!

I have been a home customer of McPhillips for many years. My furnace and air conditioner were installed by them. Technician Ernie B has been performing all the required yearly maintenance tasks needed to keep both appliances operating efficiently. After several power outages last week, my AC was inoperable. It stopped working on one of the hottest days (Saturday, July 20) of the year!!! I could not believe it. It had stopped working late Friday night after another power outage. I decided to call McPhillips. I decided that I could not wait till Wednesday( scheduling conflicts) to have my AC fixed. Ernie was on call. He said he would be over after finishing a current job. Unfortunately, commercial customers with contracts started to call and they took priority over my call. At some point, it was obvious that he could not make it. I did not wish to have the other tech come since it was past 2pm. Ernie said he felt bad because he had a good idea what the problem was and I had an engagement to go to that night. It was 83F when I returned home and Sunday morning it was still very warm. I surprisingly received a call from Ernie early Sunday saying he was definitely coming over to fix my AC with no emergency fee.
He diagnosed the issue and replaced the condenser in about 30 minutes. Only a person with a conscience would have done what Ernie did. I thanked him and he said he felt better after helping me. He did not want me to be without AC for three days. This is an example of excellent customer service and why I am a happy McPhillips customer.

Al was great. Very professional and friendly. He took the time to not only explain what was wrong but actually showed me what was wrong with the pipes. He gave me an estimate for each issue. He was very thorough in going over everything with me. Made sure I didn’t have any questions. He didn’t rush me to make a decision. Prices on estimate were very reasonable. Would recommend!

The contractor that came out was very nice and knew what he was doing. They're definitely pricey but again he knew what he was doing and he got the job done and they were able to come right away instead of saying that it would be a week or two

Definitely recommend anyone needing any plumbing or HVAC work done to use this company! Brian gave me the best quote out of all the company's I called and got all the work i needed done in a very reasonable time ! I appreciate you alot brian! I will be using you again in the future

Great service would recommend

Service was punctual and professional. Jace and Ryan did a great job on the work and also educated about the processes.

Very unprofessional, never gives a courtesy call-you wait and wait for service. Finally cancelled work to be done after a month of playing phone tag, this work was for a Church, let that sink in...