Best Drain Snake in Cleveland OH
Plumber
Plumber
If there was a more accurate rating available, I’d probably tend towards 3.5 Stars.
Overall I’m satisfied with Killeen. They responded quick to my email request and within a few days offered an onsite visit (which is NOT the norm in times where all contractors are busy! Another plumber bluntly recommended to look for an alternative because he is so busy).
What I disliked:
- while a free quote / pricing is being promoted, I’ve never seen one. Not sure how you can get one, because they charged the full time of the first visit. My initial email request was describing the situation very detailed and also did not lead to a cost estimate
- being unaware about pricing, I foolishly let them do their work and they determined after 1 hr 15 mins that the leak is not a plumbing problem, but most likely a grouting issue. These 15 minutes are charged as full service hour and cost me almost 100$ extra.
Had I known this, I would’ve stopped their investigation after 60 minutes, because it was quite clear by then that there is not much else to do for them.
Alternatively, I had at least looked for some additional plumbing service to fill the remaining 45 minutes.
Overall this visit had cost me close to 200$ and was an expensive „reassurance“, that nothing major was wrong with the leaking shower.
What I liked:
- the team of two was very friendly and professional
- all work was done with care
- they both wore protection covers on their shoes to keep the house clean
- response time / availability / reliability / various payment options
Overall, an experienced and good plumber service, but more transparency on pricing would have been appreciated in a situation where I also took time to describe my previous work and insights on the shower leak via email as well as verbally during the visit.
Overall I’m satisfied with Killeen. They responded quick to my email request and within a few days offered an onsite visit (which is NOT the norm in times where all contractors are busy! Another plumber bluntly recommended to look for an alternative because he is so busy).
What I disliked:
- while a free quote / pricing is being promoted, I’ve never seen one. Not sure how you can get one, because they charged the full time of the first visit. My initial email request was describing the situation very detailed and also did not lead to a cost estimate
- being unaware about pricing, I foolishly let them do their work and they determined after 1 hr 15 mins that the leak is not a plumbing problem, but most likely a grouting issue. These 15 minutes are charged as full service hour and cost me almost 100$ extra.
Had I known this, I would’ve stopped their investigation after 60 minutes, because it was quite clear by then that there is not much else to do for them.
Alternatively, I had at least looked for some additional plumbing service to fill the remaining 45 minutes.
Overall this visit had cost me close to 200$ and was an expensive „reassurance“, that nothing major was wrong with the leaking shower.
What I liked:
- the team of two was very friendly and professional
- all work was done with care
- they both wore protection covers on their shoes to keep the house clean
- response time / availability / reliability / various payment options
Overall, an experienced and good plumber service, but more transparency on pricing would have been appreciated in a situation where I also took time to describe my previous work and insights on the shower leak via email as well as verbally during the visit.
673 Dover Center Rd, Westlake, OH 44145
Plumber
They were out the next day at the time they said they would be. Marco was polite and efficient and resolved the issue with our drain.Lacey 5811 was our service agent, did a great job, polite and efficient. Explained everything he did which was very helpful.
1353 Lear Industrial Pkwy, Avon, OH 44011
Plumber
Service was honest, comprehensive and straight forward. They saved me from spending a few thousand dollars for something I didn't need done. I wish I had used them two years earlier they could have saved me even more! Our service was worth every dollar spent!
10007 Denison Ave Ste 3, Cleveland, OH 44102
Plumber
Plumber
I normally don't taken the time to write reviews, but I felt I had to. The service I received from this company was great! They really went above and beyond. I would recommend highly.
Cleveland, OH
Plumber
Plumber
We had a sewer back up and Parma Plumbing came out the same day and solved our problem. They kept us informed through the whole process and the service man was very professional. He even came back for free to fix a leak that started from the sewer clean out where he had worked.
Cleveland, OH