Best Drain Snake in Cleveland OH

I will say the work the completed was clean and timely. The issue I have with Killeen is their business practices/customer services. Two main issues I ran into with Killeen for our Sewer Separation.

1. I requested multiple times that they advise me once they had me on the schedule with a date to which they replied they would let me know as soon as they had a date. This consisted of them calling me the morning of telling me they were on their way. If they had called and said, We had some last minute opening and was wondering if you would be ok with us coming out today that would have been a different story but to just call and tell me they were on their way given the previous conversations was frustrating.
2. This was the bigger issue to me. Our signed contract had verbiage stating that our quote included dirt haul away. When my wife came home on lunch one of their workers asked her if she wanted to dirt removed from out driveway and when she said yes he advised her it would be $200 a truckload to remove the dirt. When my wife told me this I sent the contract back to them via email that same day with the specific line stating dirt haul away was included in the contract highlighted and advised them we would not be paying extra for something that was in our contract. Killeen never replied and then sent me an invoice for $400 more than our contract with the line stating Dirt Haul Away PER owners request. I then had to call and tell them that we would not be paying this and explain what I had already in an email from days before. They advised they would look into this and call me right back. Never called back and just sent an invoice over for the originally agreed amount. Trying to build in a greater margin on something that was included in the contract by asking my wife if she wanted the dirt out of the driver way and then citing on an adjusted invoice that the extra amount was per my wife's request. Dishonest and wrong. Unfortunate experience from a customer service standpoint.

Our tech Jake was wonderful and not that I’m ever hoping for future plumbing issues but if we did, I’d make sure to request him. He was quick and precise and friendly.

Kyle was helpful, professional and courteous. He got our basement drain unclogged in less than ;5 mins from arrival and we were on with our day.

Great company to be able to subcontract work too

I called Metro Plumbing last night. They came right away to see what needed to be done. The next day Shawn Collins my plumber came on time. He was courteous, professional and informative. My bathtub drain was replaced and snaked along with some additional things he did. Shawn was efficient and cleaned up after himself I was so pleased with his work and with Deanna who took my call. I would refer this company to friends and family. Thank you for a job well done! Gina Ortiz