Description
When you need an emergency plumber near me in Avon or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, All Types Of Drain Cleaning, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Cleaning Services for Clogged Drains, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Garbage Disposal Services, Grease Trap Treatment, Kitchen Sink, Leach Field, Leak Repair, Pipe Repair & Replacement Services, Preventive Maintenance, Repair And Replacement, Rooter Service, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Damage Cleanup, Water Extraction, Water Heater Repair & Replacement, Unclog Drain, Drain Snake, Circuit Breaker, Location Change, Septic Tanks, Water Supply, Emergency Plumbing, Plumbing Company, Licensed Plumber, Drain Cleaning Company, Drain Snake 🚰🐍💦🚽, Main Sewer Line Drain Cleaning 🏠🚰💧💦🔧🚽, Kitchen Sink Drain Cleaning 🍽️🚰🔧💦💧🚿, Toilet Drain Cleaning 🚽🔧🚰💦, High Pressure Water-Jetting 💦🏡🚰💥💧, Bathroom Drain Cleaning 🛁🚰🔧💦💧🚽, Toilet Plumbing Repair 🚽🔧🔩🔨🚰💧, Bathroom Plumbing Faucet Repair 🛁🚰🔧🚿🛠️💦💧🔩, Outdoor Plumbing Pipe Repair 🏡🚰🔧🚿💦🔩🛠️, Sewer Line Repair & Excavation ⚒️🕳️🚜🔧🚰🚽💧🔩, Plumbing fixture installation, Plumbing services, Repair water fixtures, Augering, Trenchless Excavation, Brush Coating, Pipe Patching, Pipe Descaling, Full Pipe Relining, Zero Dig Pipe Restoration, Pipe Restoration Services, Fire damage cleanup & repair, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal,
Reviews
Mike (#1063) replaced the spigot on the front of my house and the shutoff valve for it in my basement. He gave me a couple of options and set clear expectations for what might or might not work based on the age of my plumbing. He was very thorough in explaining things to me and was prompt about getting the parts he needed. He also taught me a little bit about how minerals build up inside copper pipes from hard water which sounds boring, but I'm a technical guy. I liked hearing about it :) I've always had good service from Roto-Rooter and I would definitely request to work with Mike again!
Ezekiel Miller
2 years ago
Rene C 1199 was great! Ask for him if you need help. Professional, quick, and honest thriughout.
Great experience!! Scheduled online. Phone call when to expect plumber. Excellent service
Chris came out and fixed my sump pump for me. Prompt & Professional. Great service. Would recommend Roto-Rooter to anyone needing help.
Jake was timely, professional, and went the extra mile to make sure we had everything needed to move forward with the best affordable solution. His supervisor Chris was in the area and was able to further assess our situation and provide realistic expectations on what we should do. Both provided exceptional service. Will be scheduling in the future for additional work.
Larry #418 was fantastic. He explained everything and took great care to be careful not to track. He was also reassuring and I was very pleased with the outcome.
Norkhairani Baharuddin
5 years ago
My husband and I are very satisfied with the installation work done by Ted (#1700).He arrived on time and knew exactly what needed to be done to replace our old kitchen faucet. Ted was friendly and he installed the new faucet in a reasonable amount of time. We are very pleased with his services and would recommend him and Rotor-Rooter to our friends and family if they need similar services.
tracie williamson
5 years ago
Cora had one of the best guys to come out to fix her problem. Paul really went above and beyond.
Cam in the first hour of the four hour window. Michael was courteous and handled the job like a pro. A bit pricey, but I what do you expect with great, expedient device?
VICTORIA TORGERSEN
4 years ago
Chris (3041) was extremely professional and kind. After my basement started to flood I was in a state of panic but Chris very calmly told me he would be able to fix it and in no time at all he did! I appreciated his attention to detail and overall care for my understanding of the issue and even offered me ways to help prevent the same issue from happening in the future! 5 stars for Chris, thank you!!!!
I really appreciated the serviceman staying with the job and completing it in one day. By doing that rather than having to come back the next morning to complete the job we were able to enjoy full use of our bathroom this morning. Thank you!!!
Lance Olszewski
4 years ago
Great Job getting in and out in a fast and helpful way. Fixed our sub pump when we needed someone there fast!
Bob Zapotosky
9 months ago
Knowledgeable and competent scheduling. Prompt and professional service.
The actual service from Rene was a 5 star for sure. He was very polite, respectful of my home, efficient, and opened up my drain the first time! He did not mind me watching and talked me through his work and gave me suggestions for the future. My only disappointment was waiting for my appointment. The first day I was told a 4-8 pm window. When it came to 8:15 pm I called to reschedule for the next day for 8am-12 so that I did not have to deal with someone in my kitchen at 10pm. They did call and give me updates on the scheduled day and again before he headed to my appointment which was 12:30. It just would have been nice to get a call on the first night if they were running late, one more day was not going make a difference to me. The lack of communication was of some concern at first but rectified with the service. Just be patient.
had a floor drain that was slowly backing up. they did due diligence of trying to clear line. when it looked like that was not issue track to to a gummed up backflow flap. cleaned it up and flushed the line and all been good since.
Corey (4586) has been so helpful to ensure all of our troubles were fixed. He really helped us out in a difficult time and made the process easy and painless. Tim (2810) came and did the sewer work. He left the yard looking as great as possible. I am very pleased with the entire experience! Thanks guys!
Jake was great. He explained the problem thoroughly and showed me how he fix it professionally. Thank you
Chris was great! He was on time, very professional, did a great job! Extremely polite, quick and explained everything in detail to me. Highly recommend.
George Bosela
7 years ago
I just had my main sewer line cleaned. I was very please with the two workmen who did the job. Marco and Keyth were extremely helpful and competent. They were very easy to talk with. I would recommend them to anyone needing plumbing work done.
Joseph Nowell
5 years ago
Rene was very knowledgeable, thorough, and patient with my toddler who kept wanting to watch and help.
Paul (630) was professional and helpful. All in all, we paid a little more but got excellent, same day service.
Taylor Johnson
2 weeks ago
Stephon was great he did a great job very helpful and knowledgeable answered all our questions made a long day peaceful. I hope all your other employees are as good as he was.
Charles Hardway
7 years ago
Great experience overall. The serviceman, Orlando(#70), was knowledgeable as far as troubleshooting my issue. He was right on with the diagnoses. He solved the issue in a timely manner and also informed me on an option for a less evasive method for the future if I choose to install an outside clean-out. they are preparing an estimate for me. I have used these guys before & will call them again when the time comes. I give them a 10 :)
Vernon was very good. He made sure to stay until the job was completed and the problem solved.
Phillis Greene
6 years ago
We had a sewer back up. The tech was unable to get it unclogged the first day and had to return the next. He did a great job and was very professional. Thankfully it is flowing great. Thank you for a job well done. We have had Rotorooter in the past and they have always done a great job.
Paul is a very courteous and conscientious plumber. He paid close attention to every detail of my plumbing job. He took his time and ensured that there would be no damage to the bathroom tile while installing the new shower hardware.I would recommend Paul to anyone in need of a plumber.
Katelyn Ellis
5 years ago
Fast and friendly service. Came the next day. Fixed the problem. Very happy with Roto-Rooter .Thank you
Stephanie Carter
4 years ago
Larry was prompt and efficient! He explained everything he was about to do and then solved my problem quickly!
Abby Gonzalez
4 years ago
Our plumber was amazing! Very thorough. He took the time to explain everything to me as he was going and to recommend preventative steps. Thank you!
Same day we called they arrived. Robert was uncertain if he completely unclogged the pipe so he came back the next day with a longer cable.Sink no longer backs up!
Highly recommend Roto Rooter. I called at 8:30 on Sunday night on Memorial Day weekend. Not only did they answer the phone, but they connected me with Technician Orlando who came right away. He quickly and efficiently diagnosed two separate issues with our sump pump and main sewer line. Everything was explained prior to completing any work and the price was fair.
Service was prompt and went quite well. The best part is that the problem was fixed. I will definitely use them again.
Jenkins George
2 years ago
Warren was great, personable and efficient....very pleased with his work....
George
The guys did a great job on my basement floor , both michael and jason were both courteous and professional , and very responsive to my problem .ThanxJennifer
Julie Bizzarri
3 years ago
The service they provide is beyond five stars! We had two guys out to help our issue and they were here from 9a-7p! Very professional and down to earth!
Very professional! Job well done. He cleaned up after himself. We are very happy.
Frankie Lauria
5 years ago
Alan 4097 did a fantastic job on our laundry room pipes and basement shut off valves. Would highly recommend!
Tashara McCain
4 years ago
Rene was great! He explained the service he provided and made recommendations to help me prevent the same issue is the future. If I have to use RotoRooter again (hope I don't :-) ) I will definitely ask for Rene to come out to fix the probe!
Andrew Kulesh
3 years ago
The gentlemen that did the service with very nice and professional. They followed all social distancing rules which was appreciated. If I ever help again, I would like them to come back again.
Jake was very efficient and fixed both of our issues! He is super friendly and a great plumber. Highly recommend!
James Mclaughlin
4 years ago
Our plumber was Bill 811. He arrived on time and was very helpful, knowledgeable and courteous . I recommend Roto Rooter and Bill 811 to everyone needing plumbing work done.
(review on behalf of Luz, the service solicitor ) The service person, Orlando, came and quickly, efficiently, professionally tended to the issue at hand. He was courteous, highly knowledgeable, and was kind in his delivery of the summary of services needed and the pricing attached to it. He had an associate who worked to assist in expediting the service call and after it was all over both he and Orlando helped with the clean up of the area. These nice gents were both on their hands and knees in an attempt to leave the place better than they found it. My Mother truly appreciated the thorough job and the peace of mind left behind.
Very knowledgeable and super efficient! The guy even was very careful about *not* making a mess, which is very much appreciated.
This is the first time we needed we needed a company to repair our plumbing. Basically the outside sewer pipe.Roto Rooter is first class from time of the estimate to cleaning up after the project! If needed, they will get the call and also recommend them to anyone else. Thanks for a job well done!
Joshalyn Dent
5 years ago
Chris 3041He’s was definitely pleasantanswer all my questionsfix the problem fastHe laughed with meCorporative he was amazing! I’d recommend a friend.
sherrie Williams
5 years ago
Very pleased with the Rene (#1199). Professional, very neat and clean. The work was done well. They were prompt and did call just prior to arrival even though I had been scheduled really for the day before. They called and said they would not make it that day as scheduled and came promptly the next day. Though it was a bit pricey it was money well spent.
I had a question about the pricing and talk to Geoff. He is probably one of the rudest people you could ever speak to. He got real loud with me. I would highly recommend not using this company
Valerie Lysaght
3 years ago
Rene #1199 and Rich #2338 were the plumbing team that fixed my leaky pipe issues. They were knowledgeable, courteous, and informative. They explained everything and gave me options which I appreciated. Celina was my first point of contact and helped me get a plan together for what I needed done. She was amazing and very responsive! Thank you team for helping! Definitely recommend!
Christine Snyder
3 years ago
I have used Roto Rooter on several occasions and they will always be my first call with emergency issues. They are very responsive and have complete repaid the same or next day. This time, I discovered that my water heater had cracked late in the evening. I was able to schedule man appointment for the next morning and the new tank was installed by the next afternoon. Great service.
Professional and timely! Started sump pump project on my own. I soon realized that it wasn't going to go the way I thought it was. It was raining so I needed to get this completed quickly. Called a local plumber who could not come out till tomorrow. Called Roto Rooter. They were there in less than 45 minutes. After a quick assessment of what was needed, they were finished in an hour. Orlando and his helper were professional and friendly and Orlando did his best to teach me the error of my ways! Thank you for your help. Positive experience. Would not hesitate to call again.
I called company 7:30 am on a Saturday morning. A friendly and knowledgeable technician, Paul, were at our door before 9 am. He quickly diagnosed the problem and listed our options for fixing it. Like their quick professional response.
Really quick response time. Job was completed faster than expected. Will be recommending to others.
Lauren Trionfante
2 years ago
Vernon was efficient, friendly, and fixed the problem. He even tried to fix my toilet dispenser. I will only use Roto-Rooter. I've never had a bad experience.
Jake provided excellent service especially these days when that seems hard to findCovered all the options for meWas polite and a pleasure to have in our homeRoto Rooter is the only plumbing service we will use
Had to have an enormous amount of work done. They worked long hours to get everything fixed and running and kept us informed
Drake (1255) and Caleb (1401) were outstanding
Apparently the Avon office is closed. I need a dishwasher installed and I live in North Ridgeville, less than 5 miles from their office and when I gave them my zip code I was told they don’t service my area. Then I gave them the Zip Code for Avon (The town they are located in) and was told they don’t service that area either
Evan Whitehead
3 weeks ago
Had a great experience with Stephan from Roto Rooter—very thorough and got all of our problems taken care of!
Cathy Darmstadt
3 years ago
While having a sewer backup doesn’t make for a good day, thankfully Roto-Rooter was there to save the day. The technician was polite, professional and very good at his job! Thank you Roto-Rooter for saving our day!
Ericka Howard
3 weeks ago
Stephan was very, very professional. He came right in and worked tirelessly to fix my bathroom sink which was clogged. He did a fabulous job! And thank you Roto-Rooter for sending some one out in a timely matter. Much appreciated! Will definitely recommend ⭐️⭐️⭐️⭐️⭐️
EH
Rebecca Brown
2 years ago
The plastic water line to my refrigerator started leaking. Rotor Rooter replaced the water line with copper. DONE
Matt 1862 arrived on time. He was very knowledgeable and explained everything so thorough, because I had many questions. He took care of everything and even gave me options for other work that needed to be done.
They were on time and did a great job with my sink drain problems. And they were neat and clean and also cleaned up after themselves.
Great service! They came out on sunday afternoon!! Excellent excellent excellent!! Quick efficient and very professional!! Will recommend them to anyone! Also gave great honest advice!!
David Mellick
4 years ago
One of the few plumbers that would take on a tankless water heater job. Professional and down to earth. Made sure to explain everything in detail.
Shauna Landrum
2 years ago
My hot water heater was beautifully installed along with my new sump pump. Caleb also helped me troubleshoot my basement leaking problems and followed up by scheduling an appointment to have an inspection the next day.
Had bad leak kitchen sink..Serviceman Matthew 4439 very polite,helpful,efficient. Did not have to wait long for service. Will recommend RotoRooter
Geoff and Keyth cleared my clogged kitchen drain. They arrived on time and they were professional, courteous, clean and fast. My sink was in working order just in time to prepare Easter dinner for my family and guests. Thank you Roto-Rooter you saved the day!!
Yvette Gonzalez
4 months ago
Very good Alex was very professional
They are the absolute worst. I had an appointment scheduled for 6-10 PM. At 8:30 they said a plumber was on his way. Nothing until 9:45 when they called and cancelled saying it was too late. They said they would have someone over the next night by 8 pm. Nothing until 9:45 when they called and said they were behind schedule and would have someone over sometime later. DO NOT DO BUSINESS WITH THEM!! AVOID!!!!
Jay (BroncoStang302)
2 weeks ago
Mr. Rooter as always did a great job and professional. Plumber Stephen is the man unclogged my drain really fast.
Jake was awesome! He assessed our situation and provided us with several options. He was patient with my wife and I, both first time home owners, while we discussed those options. Once we decided he was quick and efficient in gathering his tools and getting to work. He was meticulous in his work and set us up with additional services to prevent our situation from occurring again. Thank you Jake.
Every representative that has represented Roto Rooter for our claim has been professional, pleasant and courteous.
TJ Heginbotham
4 years ago
They were great. I had Caleb (technician #1401) come out and he was nothing but professional and courteous. Did a great job and was very helpful and friendly along the way. Highly recommended and if you can ask for Caleb!
Fast friendly service! Paul 630 was prompt, friendly and very knowledgeable of the issues that I had going on. it was fixed in no time and for a reasonable price.
Very helpful! I called Monday morning after seeing water damage coming from one of my toilets/pipes. They reached out right away with my time constraints and had someone at my house within 2 hours. I believe it was Matt who came and fixed everything. Was very nice and repair only took an hour. Was up front on the cost so I wasnt surprised. They even were able to hook me up with someone who can handle the water damage in my subfloor.
My service was great from the time I called to request repair up to and including the professional, and friendly Technician., he was on time and completed the work and left my bathroom neat and clean.
Had problem with my kitchen drain. Called 4 hours early than expected. Yeh!!! Tech Kyle was a gem. So professional and courtesy. Very patient with me, explaining the progress. After a few stumbling blocks finished the job after 4 hours. So happy with the end result.Enjoyed Kyle so much asked for estimate on two more jobs. Will request him only for these. Great rep for your company.Long time customer and will continue to do so.!!!!!
Jeffrey Isenberg
3 years ago
Sewer was backed up. Called and they were here within 30 minutes. Tech was courteous and experienced.
Brittany Patterson
5 years ago
Everything was great they were here a lot faster than promised. Michael and Tim both were fantastic.
Service: Leak in water main shut-off valve, 1/15/2012Technician: Joe, operator 3219After comparison shopping, I called Roto-rooter as they didn't charge to have a technician travel to you and give an estimate. Joe, technician 3219, came out to my house to inspect, service, or replace a leaky water main shutoff. Joe gave me a reasonable estimate for the repair, and quoted me a lesser charge should he not be able to repair it and have to replace it or escalate the service. Joe attempted the repair without insisting that I have the city shut off the water to the house, (which a city rep had told me could take 2 weeks due to the service call backup) and succeeded, instructing me on how attempt to service it myself in the future. He was very polite, professional, and informative; he did not push for a most expensive replacement, and saved me a lot of time, money, and frustration having the water main shut off (and later turned back on) by the city. Joe accepted my $40 coupon from the Roto-Rooter site, and my leak was fixed for $57 out the door. Much less than most other companies charge to even have a technician arrive at your door. I highly recommend Joe and Roto-Rooter for any plumbing work you need done.
Kevin Ropenus
4 years ago
I made an online appointment the night before and they were able to take me first thing on Saturday morning. Matt (4439) the technician was great and he explained everything that he was doing throughout his entire visit. They were able to clear a very difficult clog at a reasonable price.
Joshua Batesole
10 months ago
Alex was extremely professional and did a great job explaining what he intended to do and what the potential issues were that may arise.
Robert Stoneking (SwiftSwamp)
2 years ago
My gas meter was trapped out due to multiple leaks in the house, called these guys and they had someone out within a few hours to help resolve the issue. No one called me back like they said they would the first time I called for an appointment but no big deal, guy was very helpful in working with me to get the gas company to turn my gas back on.
matthew kulina
6 years ago
Service was great spent a lot of time explaining each step and showing me the camera screen where my pipes were clogged 10/10 great place
Brittany Robertson
5 years ago
Mr. Johnson was promptly on time. He did an excellent job was honest, fair, and friendly.
Karen Pawlicki
4 years ago
Steve took care of my laundry list of water issues and even helped me chase down my dog when she ran out the door for a romp in the neighborhood. In the end,he was the one who caught her! I'm very pleased with his work and was glad to have his help.
shawnda geisel
3 years ago
I lost my husband 2 years ago, this flooding was a very catastrophic event for me Because he always took care of these things. Drake Savage was the service tech who responded to my off hour call. He came and assessed the situation, called his supervisor, Jason Charles, and they were very responsive & respectful of my very emotional state. They guided me through the process and though I couldn’t get financing they were very patient while I lined up funding. Then, Drake Savage spent the next 3 days-Saturday, Sunday, Monday-excavating, repairing, cleaning up an old and broken sewerage pipe. He was patient, explained everything as he went and worked with my brother-in-law to make sure I understood everything. He was a work horse, performing very manual, heavy labor alone. He also called and set up for the water restoration consult. He even remembered it was my birthday on Monday after having heard it only once on Saturday! He is a phenomenal young man. I almost didn’t call Roto Rooter because I was afraid the company was too big and would do only fair work. Drake made me so grateful for having called your company. He is an asset and if all your service techs are like him then it’s no surprise your company has been around as long as it has been. Thank you Drake, Jason, John (water restoration) and thank you Roto Rooter, I’ll never use any other company!!
We had some slow drains in our house and RotoRooter was out the same day with the most friendly service tech we have ever had visit our home. Rene #1199 was polite, helpful, and did a thorough job while keeping our bathroom clean and neat. We can speak highly enough about the service we received from both Rene and Rotorooter! We will be calling his company first
THERESE HANSON
4 years ago
Chris was very professional and had good advice for us. We truly appreciate his good service!
Quick Response - Excellent Service - Reasonable Prices and did not try to sell services that were not needed. Would definitely use again (although I hope I don't have too!)
Mary Ann Suchan
4 years ago
Had a terrible vacation in Myrtle Beach after only 2 days lost 900.00 dollars did not get hurricane insurance came home to basement flooded from drains backed up Called rotorooter out Rene Castro the technician had it all cleared and cleaned up in 1 hour the best hardest worker ever! I am a waitress and tell all my customers to use rotorooter they are the best thankyou!!!!
We had a clogged kitchen sink. After we rented a drain auger from Home Depot, we realized the clog was further down than the 25ft the snake went. We called Roto Rooter at 12p on a Sunday. Our new best friend Greg was out and had our drain working within 6 hours. He super nice to our boys while are very curious. 10/10 would use them again! Thanks Greg!
Samantha Shinksy
3 weeks ago
I had 2 men come out to my house ( can’t recall their names) but they were very professional and down to earth people. They did a great job about educating me about the situation and making sure I was comfortable with what was going on. Highly recommended!
Excellent and professional service. Classy people that do great work. Just a great experience all around! Matt and Paul are the best!
Ray Carbonell
7 years ago
Roto-rooter provided excellent and professional service. They were able to come to my house within a few hours of placing a phone call on a Sunday to remove heavy tree root blockage in the main sewer line of my house. They were able to clear the blockage within a few hours, explained the work they performed, and recommended further measures to avoid the problem in the future. The price charged was also fair. I would highly recommend them!
Phyllis Welky
4 years ago
The tech (Paul #630) was very knowledgeable. He explained everything. He was the best person for the job.
Geraldine Clevenger
3 years ago
As always we are so pleased with Roto-Rooter. Pleasant people that can do their job correctly. When we call them we know the problem will be solved and taken care of. Thank you again for your fantastic job!!
Needed to replace the main water pipe that was leaking and Steven did a great job! He walked us through each step that he was going to do and was very transparent along the way. It is rare these days to find someone who performs the work like it's their own, but Steven is one of them. Highly recommend Roto-Rooter and Steven!
Ourstanding service. The technician actually called me to see if I would like him to come out the night before we were to get service. Very professional and kind. Technician Caleb # 1401
Brian Holzheimer
3 weeks ago
Stephan and the Roto-Rooter team were amazing! They had exceptional customer service, knowledge, and were outstanding in getting our plumming issues addressed. They were fast and helpful. Would them recommend to anyone!
Kat Elizabeth
3 months ago
Jake was fantastic. He was both professional and personable. We were very stressed about finding someone to do a repair on a holiday but it was not a problem at all. He arrived on time, helped us with the diagnostic that was scheduled and actually checked out an additional leak for us that he ended up repairing before he left. I would highly suggest their services. And if Jake is you technician, I know you’ll be in good hands!
We had a major water drainage issue from a failed sump pump and backup drain. Paul assessed all the issues and replaced our sump pump. He was efficient, incredibly knowledgeable and friendly. He also kept us calm while half of our basement was under several inches of water. He talked us through everything in detail and faciliated the next steps in the process, called someone to assess the damage etc. We highly recommend him and this company!
My husband had been complaining for months concerning the garage and downspout drainage issues. He was very troubled. So finally I decided to do something about it. He recommended I call Roto Rooter. They came the same day I called! The first technician we saw came in the afternoon. He recommended a solution but the equipment was not on his truck. So later that evening another technician, Jonathan, showed up. First let me say how professional and thorough Jonathan was. He began by using his camera to assess the situation. He determined the problem but shared he needed additional equipment to resolve our drainage issues. He informed us that he would specifically note our problem with the Roto Rooter office first thing in the morning and have someone come out the same day.Well promised, the Roto-Rooter office called us and indicated that Jonathan would be coming back later. They tole us Jonathan would be there because he was familiar with our drainage issues. Not only did Jonathan return but by the end of his service visit, we were satisfied with his results Jonathan and the staff at Roto-Rooter are exceptional. They followed up, kept in touch with technician arrival time, and advised if there would be delays. Not too many companies are as efficient and informative as they are. We can't say enough about the high quality services of Roto-Rooter. Their price was a bit higher than we expected, but they are worth every penny!If anyone is ever in need of quality plumbing and drainage services CALL Roto-Rooter today!
Dorangelly Ayala
7 years ago
Even though I did not like that the workers showed up late. I was very pleased with the work they did. They took their time and made sure that my pipes were uncloged and they made sure all roots were gone. They did a very excellent job thank you.
Great tech smart and even properly cleaned the drain and made sure it was working properly also cleaned the work space before leaving! 👌
Kind of expensive just to unclog a drain, $415. They wanted to use a camera to check the heating ducts for a sewer/gray water line link and charge an extra (discounted rate) of $485. The HVAC company who did my furnace inspection, filter replacement, and used a camera to look into 3 of my heating ducts for the same reason was a total of $195. Not sure how or why Roto-Rooter charges $485 to scope one duct. The drain in the kitchen clears great now and based on quoted prices, they're about average to slightly higher than other services cost-wise. The plumber was thorough in explaining everything and trying to diagnose the problem the best he could considering I have old, terracotta heating vents (never heard of or seen before) but the price to just scope it and not actually fix the problem was way too high.
Cruz Santiago
3 years ago
Unfortunately, my water heater decided to stop working late on a Sunday night. I called Roto-Rooter and they had someone at my house within an hour. The technician, Matthew #4439, conducted a meticulous inspection of my water heater. Problem was that the unit was from 2002, and getting spare parts would be next to impossible. I decided to have a new unit installed and asked him if he could do it that night- and he did. Listen, being able to take a hot shower was far more important to me than the cost of a new water heater. Matthew had the new water heater installed and working within 3 hours total...on a Sunday night. I can't thank him enough. Bottom line, if you need the job done right in an emergency, trust Roto-Rooter.
Scott Poledna
4 years ago
Great service! I was able to request an appointment online. I received an email confirmation within minutes, the service tech Jeff #5076 arrived on time and did a great job! He was very professional and was able to unclog my drain within a few minutes. I highly recommend their service.
Paul 360 did a great job unclogging my tub. He was very friendly and was very informative.Great job Paul. Thanks for your helpSheryl
Regina Williams
4 years ago
I was well satisfied with the work performed by Caleb #1401 today . He was very professional and pleasant. He explained the problem thoroughly. I had a backup due to tree roots. I would recommend rotorooter to my friends.
rosalee noel
3 months ago
Jake and Nick came out on a Saturday, after we had a horrible leak and fixed a problem that has caused so much damage. They were fantastic and I appreciated them getting our problem fixed.
Rene #1199 came to my home to help with slow to no drainage of a shower & 2 toilets. He was efficient, informative, and very professional. I highly recommend this service!
Brieanna Long
4 years ago
First time homeowner and had our pipes backing water up into our bathroom. Called and they were very nice and got us on the schedule right away. Came out that day for free consultation. Larry was the gentleman that worked with us and he was very nice, upfront about all information, and quoted me the price before scheduling any work. He came back the next day and I felt he went above and beyond to make sure we were fixed and taken care of. The price paid was what we were quoted, no surprise charges or costs. Overall a great experience, and I would use their services again if needed.
Chris was very professional and knowledgeable. He fixed three leaks in a house we just bought. He showed up on time, fixed the problem, and cleaned up the work space when finished. Overall I’m very happy with my experience!
Elana Clavner
3 years ago
Let's do this in 2 parts:Drake(1255) was great! Totally professional, kept me updated on all that was going on every step of the way- HE gets a 5 star rating.However, the appointment was booked for FRIDAY between 2-6pm. NO ONE kepot me updated. I called in twice and got nothing helpful- once at 4:30 and then once at 5:45pm. Then someone called me at like 7pm saying they would have to reschedule. That part was NOT ok. I blocked out the 4-5 hours, and they wanted me to do that again. For that- its a 1 star- due to the fact that the appointment wasn't kept for the day scheduled and the fact that no one kept me updated.
Chris, the professional Roto-Rooter sent to clear the clog in my kitchen sink, was punctual, friendly, polite, knowledgeable and very efficient. He resolved the problem quickly all the while showing me what was happening, what he was doing and how I can help avoid the problem from reoccurring.
Should change the name to Rescue Rooter! Responded to my SOS quickly! The plumber fixed the problem, and confirmed that the solution was truly resolved. Nice and professional technical. I would contact them if I have another problem.
George Montague
3 years ago
Was great to have people who care about your home as if it was there own great guys great care kevin and his partner was very respectful
The guys showed up on time installation was done perfectly. They cleaned up after themselves. Wonderful customer service was perfect! What a great company!!!
Matthew(4439) was fantastic and very helpful when installing our new hot water tank. He even spent his extra time to show me how to flush the water from the tank so it could last long, he also let me record him as he showed me how to do it. Thank you Roto- Rooter and thank you Matt.
Matthew was an awesome technician! Explained everything beforehand and went about his business!Unclogged a mainline into my septic tank and got everything flowing once again.Highly recommend him for any work that needed to be done!
S Marie Budhan
5 years ago
Rene#1139 was thorough, informative and completed the job timely and efficiently. Very pleased with the work that was done. Thank you!
Pamela Goldman
4 years ago
Had a great experience with Roto-Rooter employee Michael #1258. He was so nice, as well as professional and knowledgeable. Got right to work and fixed our problem asap. Went the extra mile to make sure we felt comfortable and were satisfied with the job he did. We sure were!
Melissa Brown
3 years ago
Arya was the contractor. very polite and professional. informed step by step of the work he was going to perform before he did it...and after. Friendly personality. And everything works well. Thank you
Very prompt and courteous service replacing my sump pump during a major rainfall. I was happy that I wasn’t charged more for having it done on a holiday weekend.
Larry was out to our house on 01/04/2019 he was on time, very professional, very informative and was able to fix our problem. I would recommend Roto-Rooter to anyone with plumbing needs.
Thanks again Larry.
For $500 they failed to unclog the sewer line with their snake. Pompeii plumbing was able to get their snake through.
Michelle Witten
4 years ago
Outstanding job! Dan and Mike went above and beyond to fix a complicated clogged pipe system in our bathrooms. They were extremely courteous, neat and professional. Highly recommend!
Chelsea Maiberger
5 years ago
Dan was a great. We had an easy time scheduling someone to come out the following day for a clog in our bathroom sink. Dan was informative, knowledgeable and friendly. He had the problem assessed, fixed and cleaned up within the hour! We took note of him in particular and will absolutely use him again!
My mother's drains were clogged up so she called RR. They were supposed to come in the afternoon but arrived at 8:30 AM. My mother (who is 90) let them in and they ran a video where they said it stopped at the foundation and that the pipe had shifted; it could be roots but likely the pipe and that they needed to dig outside. They gave her an estimate of $8,800 and had her initial a work order (I'm assuming since I was not there). My sister was sleeping through all of the and when she called I got a hold of RR and cancelled the work. They had already sent out a worker to mark for gas lines and the excavation crew was on their way. Needless to say they wanted to start digging ASAP. The work order also said they would dig a hole 5' long and 7' deep. If there was more damage they would likely have to replace the entire sewer line to the street at considerably higher cost
Overall, Matthew of Roto-Rooter did an excellent job. He was punctual, polite, and efficient. I recommend using this company.
cathleen lampl
a week ago
Stephan did an excellent job cleaning out several large drains after a major storm. He was professional friendly, and diligent. He listened to our concerns and answered questions.
Steve was timely, helpful and courteous. He showed respect for both my time and property, keeping me informed of his progress regularly.
Brian Murphy
8 months ago
Extremely friendly & helpful. Would def recommend. Josh was very professional and helpful
Josh was friendly and helpful, and applied a coupon I didn’t know about to help cut the cost. Explained the whole process and options under the circumstances clearly, and didn’t try to push for an unnecessary expense, which I appreciate. This is my third time using R-R, and when the inevitable need to hire them again comes up, I will!
COURTESOUS, KNOWLEDGEABLE, PATIENT AND EXCELLENT SERVICE. CLEANED UP AFTER WORK COMPLETED. NAME: CHRIS 3041 GREAT JOB. THANKS ROTOR ROOTER
Jake was very professional, he did a great job to solve my problem.
Dan was very nice and honest Guy. he came in middle of snow storm and explained every thing in detail with honesty. Great people great Service. Thanks roto rooter
Jared Pokorny
4 years ago
After trying to unclog my shower drain myself and getting nowhere I finally bit the bullet and called in the pros. Rich (#2338) was exactly that- a pro. He came in explained the likely issues, gave me a range of options to fix it and just like that we were on our way to a draining tub. He even gave us advice on some other issues we were having. My wife and I are very satisfied with Roto-Rooter and Rich!
Findley Coleman
3 months ago
Jake was incredibly professional, timely, and personable. We will definitely continue to use his services through Roto-Rooter in the future.
Scott Jackson
4 years ago
Good, honest work. Larry was professional, and really helped me and my wife out with a sewer line inspection.
Richard Yanks
4 months ago
Vern was very knowledgeable, professional, cleaned up and disposed of old toilet and trash.
Guillermo Olarte
5 years ago
Toilet wasn't working and we called Roto-rooter The serviceman, Ted, fixed the problem and explained everything he was doing. Service was great and we'll be sure to call Roto-rooter again.
Moncy Swinney
3 years ago
Warren 3325 came out promptly. He explained my drain problem to me thoroughly and was able to fix it in a jiffy. I highly recommend Warren and Roto-Rooter to anyone. I almost forgot, Warren is very respectful and clean. Thank you Roto-Rooter!
Anthony Bauerle
3 years ago
James and Mike were able to handle an extremely unfortunate series of events that resulted in water pouring from my upstairs bathroom into my kitchen. They worked for 3 days on this project and really provided absolutely amazing service. Their work quality is perfect, and I’m extremely comfortable with the level of service I received.I highly recommend them.
This was our 3rd experience with Roto Rooter in the last 9 months. Each time the plumber was professional and knowledgeable. Would recommend the company to anyone who needs a quick fix.
Gerichelain Veazie
4 years ago
Overall was great work and customer service. The gentleman was very kind, down to earth and professional. Got the work done in no time. Only reason why I didn't give 5 stars because the work was delayed since they were trying to contact our old phone numbers on file when our new one was given once the job order was put in. Would of been nice if the phone number was verified first before trying to contact us to do the work. So we had to wait a few more days longer to get the job done but once it was clarified, they cleared up the work the next day. Thank you!
Quick and thorough. Was able to diagnose and fox problem with ease.
freedo8quigly
5 months ago
We were so grateful this company was able to send a tech out to troubleshoot and fix our clogged pipe/ drain same day. Jake was friendly and knowledgeable, and let us observe/ ask questions as he worked.
Matt 1862 was very professional, and he did a great job! Was at my home within 30 minutes of calling, on a Saturday afternoon. LaRay
RICHARD DIFFENBACHER
a month ago
Thomas did a great job. Came in a timely manner and was very responsive to the problem. Diagnosed problem and proceeded to fix it. Cleaned up after he was finished. Great job thanks Thomas
Orlando and Josh did a great time. Timely, efficient and clean. Our sink is an odd shape and they had to snake through the roof and it only took 25 minutes. I would highly recommend.
Mackenzie Emerson
3 years ago
Jake really took his time to diagnose the problem and it was handled in roughly 45 minutes. We really appreciate his expertise and ability to handle our problem in a professional and prompt manner. Would recommend to anyone that needs sewer or home plumbing help!
Gary, Matt and Kevin were very professional. They answered my questions and concerns explaining what work was going to be done, what they were doing and why. All three are very nice guys and very respectful toward me and my mother. They even cleaned up the area very well when the job was completed. Everything they did looks great and we now feel safe. Thank you to all three of these men!
Kaylah DeLoach
3 weeks ago
Kevin came out to one of my rental properties and was able to fix the problem and he was very informative. Thank you for your awesome work! I will definitely recommend Roto Rooter to anyone who has plumping issues in the future.
Jennifer Cowell
4 years ago
Thank you all for your hard work! Tim (2810), Ben (827), Nate (823), and Irah (3501) were extremely helpful, professional and friendly during this time of crisis in our lives. They all worked very hard to help us through this. Very successful work! I highly recommend and thank you all again!
Fred Van Keuls
5 months ago
They came within an hour and did a fabulous job. Alex really helped us out!
I just bought a house in December for my daughter, however the owner of the house was an estate and they had no clue about the septic situation. Before buying I put in contingent upon locating the septic tank. I paid for a local septic service to come out and use their technology to find the tank. Needless to say - they were NO WHERE close. RotoRooter came out after day 2 of digging around the yard - to help point us in the right direction. Thankful that they responded so quickly and correctly!!! Appreciate their help
Mike, #1031 fixed my plugged kitchen drain, he was very courteous and professional in preforming his duties. He took his time and went the extra mile to make sure everything worked properly. He also cleaned everything from top to bottom, not a drop of water or a spec of dirt. I would recommend Mike in a heartbeat, he's conscientious about his craft and most important likes his job.
Soraya Medina
2 months ago
Very professional, fast sufficient and showed up to our home in about 30-45 minutes. Ben, Jake and Nick were all very nice and helpful. Definitely would recommend them!
maxwell mccray
3 years ago
Great worker polite on time does work to up most completion and everything finished in style
After purchasing a new house we found several challenges however they will always be my first call with all plumbing issues. Aaron walked us through everything and answered all of our questions and concerns. He follows up with his work and cares about his customers. No one ever wants to have plumbing and sewer issues but he does make the process smooth and less stressful. Definitely will recommend
Prompt, knowledgeable, friendly and professional. They were here really quickly. Larry, the technician, helped diagnose and resolve the problem. I highly recommend this service provider!
patricia silvestri
4 years ago
Our representative #1199 Rene Castro was excellent! Explained his scope of work with detail, honestly, and thoroughly. He explained our options to us and worked hard at saving us money. Showed up on time and stayed late till the job was complete!
deshawn lathon
5 months ago
Tech was very nice and professionnel
The two men who came to install a new toilet for us were amazing and very professional. Parts were missing from the appliance and they were very helpful in getting us the right parts. Would recommend Rotor-Rooter needing a plumber.
Samantha Newell
3 years ago
Caleb 1401 and Drake 1255 was professional and super nice!! Would totally recommend them to anyone!
Josh was very knowledgeable and fixed our problem under the sink. Will be coming back to do 2 bathrooms next week.
Definitely recommend Roto-Rooter. Warren 3325 came out to me close to midnight and solved my problem quickly and efficiently. Highly recommend him!
The technician, Tim, was prompt, courteous and professional. I have used Roto-Rooter before and always been satisfied with their service.
Mike (Avon, Ohio area) did amazing work. He was extremely professional and most important, he was honest. Wonderful personality. He took time to explain issues he was addressing. I’ll be referring him to others and plan to request him should we need services again.
Our tech Caleb (tech #1401) was OUTSTANDING! He was professional, very courteous, and knowledgeable. He answered all my questions and did the job quickly, accurately , and efficiently. He is a terrific representative for Roto-Rooter. FIVE STARS out of five! Thanks CALEB!
Jonathan Munn
5 years ago
Technician #1199, Rene provided a professional and efficient service call when replacing my sub pump.
Paul 630 was very knowledgeable and courteous he never got upset with me when I asked him questions
Laura Giancola
5 years ago
We had a kitchen sink backed up. (Mike #2189) came to home. After taking apart it was evident that the issue was not in pipes below sink but much further in. Unfortunately boyfriend liked to clip his cigars daily in the sink.... Funny but true. After carefully snaking and it took him a while, checking in basement and ensuring all working smoothly, everything was completed. He was extremely neat and left all clean including floor, undersink etc. I would absolutely call again and request him. Also lock up boyfriend if he cuts another cigar in the kitchen sink and say it is biodegradable!!!!!
Darryl Washington
3 years ago
The technician was very friendly and explained everything that was going to be done. Very professional and completed the work with no household interruption. Larry did an excellent job and no mess to clean up. I would call again without a second thought. The total cost was a little pricey but his efforts was worth the cost.
Aaron was very professional, on time, neat in appearance and informative. Discussed available options and helped select a resolution to my issue.
Colleen Ridenour
2 years ago
More work to be done. Jake explained everything he was doing and everything he found. We also requested water damage clean up and John explained the process and what to expect. He also conferred with Jake about what was going on so he could have a better idea of what he needed to do to meet my needs. Once Jake finished Ron came in explained the significant problem with the outside pipe and explained what had to be done to fix the problem.All three of these guys were so nice, they all asked if I had any question, several times. They explained in detail what to expect and the estimated costs.The fact that I could call one company to take care of everything was a relief, especially since it was a weekend and the day after New Year’s Day!You have some great employees!!
Marco #46 did a great job. Fixed our problems quickly and actually arrived early.
The Rooto-Rooter plumber showed up on time and fixed my problem (clogged toilet) quickly. What I especially valued and why I'm writing the review, is that he took time to discuss my problem and provide advice and recommendations. I wish all my service calls were like this one.
Khaled Almoselli
4 months ago
Alex was very professional and helpful. I highly recommend him
we just had rororooter help us with a sewer problem. service man was very helpful. he walked us through every step of his job to alleviate our worries about the problem. jonathon was very helpful.
These guys are very fast to respond and diligent with their craft. They are expensive but effective. I had my insinkertor replaced in very professionally but the cost was double what lowes was going to charge. For me it was worth it to get it done on a Sunday afternoon and Rene was very professional.
Used this service for bathtub clog and new toilet replacements inside the tank. Good service and great technician . I feel a little pricey with the bathtub clog but other than that very happy with everything.
I had an emergency w/ a cloggged drain in my laundry room and needed help quickly. Orlando Rivera from Roto Rooter was here within 90 minutes and addressed the problem very quickly and thoroughly. I was very pleased w/ the results and would call Roto Rooter again.
Paul did a fantastic, expedient job installing our new sump pump on short notice.
Caleb came out and did a great job snaking all my drains. I appreciated some advice he gave that saved me some money. Not only did he do a very good job and was professional but I felt like he was very honest and trustworthy. Would definitely use again.
Our tech Jake was wonderful and not that I’m ever hoping for future plumbing issues but if we did, I’d make sure to request him. He was quick and precise and friendly.
Steve Pfeiffer
2 years ago
We were very pleased with Roto Rooter. Their technician, Jamie, was very professional. He had our hot water tank repaired in no time. Would highly recommend.
Explained things very well...friendly
Scheduled service 6 days in advance for a simple toilet reset to fix a leak the technician missed the two hour window then called me after the window to ask if I was willing to reschedule. I already waited and I told them it’s a new flange I’ve already seen it set flush to a flat floor and just needs set with proper spacers and should be quick. They agreed but never showed up. I never got a call from them last night or today. Complete waste of time that I made myself available for during work hours. Next time you need to reschedule call me before the appointment not after! Thats common courtesy…. Now I will find another place to do the work as this is a sign of the service and quality I can expect from Roto-Rooter.
Ashley Fisher
4 years ago
Had a backed up sewer, called them up for what to do. Had a guy come out in a timely manner and look everything over. No charge for diagnosis. Free! The employee that helped us out was amazing, explained everything, knew what he what talking about and answered a lot of questions. For a bad experience with the home, and something that could have been a couple days to a week crisis, we got help right away.Employee recommendation for Caleb #1401
Zachary Simonoff
2 years ago
Tenant's water heater failed. I called Rotor-rooter they came out quick and installed a new heater and repiped it. They did it quickly and economically.
We called on a holiday weekend and were quite pleased they were able to send some one out within a few hours. The guy they sent was fantastic. Super great guy, knew what he was doing. Was quick and efficient. Told us everything that he was doing and how we can try to prevent it in the future. Left us with a bottle of product to help keep drains running smoothly. With all that said it was crazy expensive as well!Today is 2 weeks later and I'm changing my opinion. We just spent 2 days and another $200 to fix the damage that this company did. While rapping me of $350 to clean out my drain they also put a hole through my pipe. When I tried to call and question, there was no answer.
Keith Richmond
3 years ago
Technicians Michael #1258 & Justin #828, were very helpful, knowledgeable, respectful and courteous.
Thanks Gentlemen.
Tech (Kevin #5040) was very knowledgeable about the situation and very professional. Completed his job and even gave tips on how to prevent the problem from happening again. Will refer to a friend.
We had an emergency after 6:30 PM. The representative arrived within 75 minutes, and he was very polite and friendly. He quickly identified the problem and repaired it efficiently. Highly recommend this service!
We had a major sewer back up coming out of our laundry room floor. From time of discovery to total fix it was under a week! I could not be happier with the service. All of the guys who came out were very nice. They made having a 3 foot hole ripped into my laundry room a lot less stressful
Chris -3041 came out to my house around 1030pm after my basement filled with water from doing laundry. Chris was attentive, listened to my concern about the drain not working, and was willing to do whatever he could to fix the problem (even in the dark and mud). He was friendly, helpful and tested the drain prior to leaving. He was able to quickly troubleshoot and was very confident in his skills. He even cleaned up the mess the roto-rooter had made! Chris-service tech #3041 did an awesome job! Props to you Chris and thank you for saving me from having to clean up a washer load of water again! Your help was appreciated more than you know!
Richard Bombik
3 years ago
Technician Kevin was great! Called for service and they came within an hour. Very happy with service.
Got my stubborn drain fixed quickly after trying for too long on my own. Quick service and working well.
We had Larry from Roto-Rooter at our home today. He was great. He did a great job diagnosing our water problem. He then did a great job cleaning our storm sewer lines. I highly recommend Larry and Roto-Rooter.
Keith was professional, wore a mask and gloves and answered all my questions. He installed the toilet with no issues and cleaned everything up. I have called Roto Rooter several times and they have always addressed the issues.
Service person Bobby #5955 did a great job. He was very professional and honest person. He explained what he was doing and was very knowledgeable at what he was doing. I would recommend him at anytime, GREAT JOB.
Beth Mcdonald
4 years ago
Rene was friendly professional and thorough. He did an excellent job fixing the toilet. I will definitely call rotorooter for future repairs. Thank you, rene!Rene was back to fix another problem. I highly recommend this guy. He explains the situation patiently. He doesn't waste time but gets to the root if the issue and works sooo professionally. Thank you again. ReneThank you rene for fixing our shower. We trust you. You are always correct with the issue thorough and professional.
Fast service, friendly, easy to make or switch your appointment. They showed up on time and cleaned up after.
Very professional. Very thorough. Correctly diagnosed a problem that another major plumbing company did not diagnose properly. Saved us literally thousands of dollars. Did not leave until the job was completely done and was verified to be working properly. Prices were also extremely reasonable compared to other major plumbing company that we quoted. I will never call anyone else if I have another plumbing issue. Extremely impressed and THANK YOU.
We had Caleb #1401 repair a shower faucet.He was very professional,prompt and explained the whole process.He practiced social distancing and had ppe.We are very satisfied with his work and will definitely use Roto rooter again.Thanks.
You delivered some pipe shield, and the gentleman ROMAN,was very nice and cordial.
Stephen great person to have for the job I appreciate it big time
My husband and I called Roto-rooter when the pilot light in our water heater went out. It was a long drawn out process that ended in much more work than it originally seemed, but Paul and Terry were there with us every step of the way, keeping us well informed, both about the situation and how best to resolve it. While the situation itself was stressful, their friendly, professional attitudes helped keep us focused on the best solution for our needs.
Adam Leuschen
5 years ago
Our service tech was Rene #1199 and he was a very pleasant hardworking gentleman. Came out first thing in the morning when we found out our water tank would need replaced late the night prior. Offered his expertise and helped us choose our replacement product. Parts were all in stock and job able to be fully completed within 24 hrs of incident. Work site was cleaned prior to leaving, I.e. no garbage left behind.
Maria Kakavas
5 years ago
Chris 3041 was respectful, pleasant and was able to explain exactly what the issue was that clogged our sink. Thank you!
Always excellent! Love the same day appointments! Rene, my technician came out today and was awesome! Highly recommended!
Tim arrived earlier than expected . He was very thorough and professional and answered all of my questions
jonas totoraitis
5 years ago
Great job done by Rene #1199 from Roto-rooter. Cleaned out and opened up my main line. Gave advice what to do to keep this from happening again. Very competent. I'm going to call him again when i have proble
ms with my sewer line.
The service technicians were extremely knowledgeable and helpful. They identified several repair options and thoroughly explained the advantages of each.
Jose Ultra rad
2 years ago
Warren 3325 was very personable, professional, quick and clean. Service was a little expensive, but the quality of service matched the price. Thank you Roto-Rooter.
Dryck Bennett
5 years ago
Rene was awesome getting my new disposal in the sink in less than 45 minutes. It was very expensive.
Bailey was outstanding! Great knowledge and customer service. The service was a bit pricey but couldn't get anyone else to come out.
We had a faucet repaired on a Sunday, a hot water heater replaced on Tuesday, and another faucet replaced on Wednesday all done by Roto Rooter. We all know plumbing is expensive so you want to know the job, or jobs in our case, are done right and they were.
Brent Milbaugh
3 years ago
Technician arrived within stated maintenance window and was quick to set up and complete the job. Technician was informative and eager to answer questions about the job and other issues around my house.
Dan Griffiths
4 years ago
Technician Caleb was very knowledgeable
and courteous. He explained what he was doing and why. First time using Roto Rooted, will call them again for any issue.
Roto-Rooter gave us a window of 4 hours of when to expect them at our house to fix our badly-leaking-toilet. They arrived at the start of that 4 hour wait, after receiving a phone call from our tech that he was on the way. Ben was kind, professional, thorough and quick. He explained everything before starting to work on the issue. We couldn't be more pleased with the outcome. Ben had our toilet fixed within an hour!The only thing keeping me from giving 5 stars, was the cost...was a little pricey!! That being said, we have a 6 month guarantee that if the issue reoccurs, they will come back out at no cost to us. We also received a year's worth of live enzyme drain flush to keep sludge build up under control...so all things considered, it was worth it!I would recommend Roto-Rooter to a friend.
James came out quickly but snaked the wrong drain. I got the $40. 0ff and a follow-up for the same drain. Still clogged. What a waste of money!
Robert Taylor
3 months ago
Called Roto Rooter to fix a clogged shower drain. Service was easy to schedule and the technician arrived the same day. While clearing the drain they ran into another issue that required some general plumbing repair. The service technician called the service manager for assistance and the plumbing was ultimately fixed. I got a sense that the technician was not skilled in general plumbing.
Miguel Bane
11 months ago
Had a clogged drain from roots in my front yard. Roto-Rooter came out and started to snake, ran into the roots and wanted to dig up my front yard. I had another plumber come out and 2 hours later my main sewer line was unclogged with no need to dig up my front yard. DO NOT RECCOMEND!
lynn szczepanski
6 years ago
my mother had a major sewer back-up, with standing water and sewage in her basement. this happened to be 3 days before Christmas. we called 5 plumbing companies, with Roto-Rooter being the only one to respond. they were able to send out a plumber within 90 minutes. more extensive work needs to be done, but after a few hours, they had the drains running (slowly) so we could at least use the water. they will be coming back on Tuesday to excavate and do all the line repairs, with a very fair estimate for everything that needs to be done. the plumber was kind, friendly and very knowledgeable throughout his visit on Thursday. we are very pleased with the services of Roto-Rooter..
The guys were great - got here within 2 hours of calling and stayed until the clean out was flowing well despite cold weather and darkness setting in ! Can’t even tell where they had to dig either 😄
Paul was very professional and personable. So glad he was our technician. He was awesome!!!
Dennis Broadway
4 years ago
I called Roto-Rooter today, and the person who took my call was very polite and courteous and immediately said that they could take care of my plumbing issue. The technician (Rene 1199) then showed up on time and was very kind and knowledgeable about the emergency we were having with our toilet. The job was done very well and he cleaned up everything perfectly. He took his time and made sure that it was done right the first time...like it was his own house. Despite the cost, I was very pleased with the work that was done.
Maggie Weitzel
3 years ago
I called Roto-Rooter because my main drainline was clogged. Within less than 90 minutes, Vernon [#3997] was in my basement. He was professional, knowledgeable, very kind ...and worked diligently for more than three hours to clear the drain. Despite his best efforts, Vernon had to call in Dan [3239] who responded promptly with the super jet water equipment. They both continued to work on the clog ....and finally the drain is flowing freely. They were HEROIC in their efforts on my behalf. Gratefully I would recommend Roto-Rooter and especially Vernon and Dan.
Michael Miller
3 years ago
Drake # 1255 was our serviceman. We had a sanitary main line back up. He explained to us his planfor solving our problem. We was very professional and knowledgeable. It wasn’t an easy clean out and he worked past his shift to get the job done. We were so grateful that he was able to get our toilets working again.
Our service was a long one and we got great customer service from Stephan I would request him again
We contracted Roto Rooter to replace our main sump pump and battery backup pump system. Alan, tech #4097, was extremely professional and knowledgeable. He did a fantastic job and we will certainly request him again. The local manager, Steve, was also very courteous and professional and did a great job ensuring we received the best service available. Overall great experience and would recommend to anyone in need of plumbing services.
service techs were efficient, knew what had to be done. worked quick to get us back up and running. thank you to Jake 807 very helpful and worked well. Matt 3281 worked very hard and fixed the broken pipe. Thank you very much to both for working long past the end of a long day.
James Merrick
a month ago
Excellent service. The guy was very professional and took time to do the repairs
I had unexpected plumbing issue over the weekend. The tech, Rene Castro, was personable, knowledgeable and extremely hard-working. He was efficient and courteous. He certainly lived up to his mantra that he “would treat our plumbing and house like he would treat his own!” ... what a wonderful example of professionalism!
Brian Anthony
4 years ago
Had Vernon come in and replace my kitchen faucet due to multiple leaks. He did a nice job and finished the job quickly.
Second experience with Mario from Roto Rooter and pleased with results both times. I am a landlord and Roto was quick to respond to tenants needs and at a fair price.
Kelly Anderson
5 years ago
Unfinished work paid for .tim was supposed to get with me two days ago to camera the pipes.no responses back.found out being over charged yet.mike 1289 was great person to have but my upset goes with this tim guy.waited all day he was supposed to come and calling and txtn with no responses back.want head manager or ceo to contact me.mike isn't the issue its tim!then the office of lorain county have many issues on.called another and gal on phone were super in getting me contacts i need.agreed with me .my issues were so unreal.this office is not together.long story if owner cares to hear.call me .we can set time up to come talk if like.furious customer.lots more to all of this too.too much to write.so as of today tim had said finally txt two days ago he would have manager call yesterday morning.i have heard nothing from anyone yet.owner i would think you would be concerned on this issue of mine.i had no finished job here and been lied too and all.you show here concern for ur company so it should start with ripped off customer and i would say tim should have to leave company on how he has ignored and treated a customer.so anyone who wants full rundown on what happened lmk.ill be happy to fill ya in and my neighbors are aware and were here and saw and will get reliable now.this was so unfair to me and the office screw ups three days in a row.very unorganized at this avon office.love talking to other offices and hats off to medina for helping .one of the gal was awesome.too bad they dont service this area.think owner needs to look into cleaning up his office staff and so called field supervisors.not plumbers just head honcho himself.glad everyone else had better than me but it was aweful and still is what ive been thru with this trusted company.😡
Christine Dziak
5 years ago
The service was prompt and professional. Rene (#1199) was our technicians and he was fantastic. Diagnosed and solve the problem in short order and was very friendly and explained the services he was providing and cost up front before beginning service. He did not push any products or additional services which I really appreciated. If I have a plumbing problem in the future I will be sure to ask for Rene to handle the problem.
Tami Lanphere
4 years ago
Rene' was awesome, Very knowledgeable, Explained everything , Fixed and checked everything , Cleaned up before leaving, very respectful
Christine Hoffman
4 years ago
Service Technician Caleb was excellent. He was very nice and knowledgeable. I definitely would request him again.
Awesome and extremely fast service with Roto-Rooter. Technicians were extremely polite and informative about every step during the process of evaluating my expiring water heater and replacing it the same day. I really appreciated their ability do it all in 1 day as I had a party planned in 2 days. Would highly recommend Roto-Rooter! Thanks to Caleb (1401)and his associate!
Warren the plumber Tech# 3325 very helpful with answering my questions And unclogging a mess of hair from my bath tub. I was able to get a same day appointment which was very convenient.
Doug Klimkowski
4 years ago
Could not have had a better service call, Paul was patient, listened to the issue I was having and found the right solution that met my budget. I made sure to get his name and Rotor rooter ID number (630) so I could request him for any issues I have in the future and to recommend him to friends and family.
Danette Jackson
3 years ago
They were a pleasure to work with my tech Rene was awesome
Called on a Saturday afternoon for an overflow from a drain clog. They responded very quickly (within 30 minutes). The employee was fantastic in letting me know what was going on and what he would be doing. They brought in a supervisor to run a camera, and a cleanup crew. The service was fast and professional.
Daniel Kraus
4 months ago
Very kind and professional. Will definitely use again.
Brittany Smith
5 years ago
The service was excellent. The service man was very nice and helpful. He made sure that all of our questions were answered. Only down fall is how expensive it was. Would give 5 stars if not so costly.
Jeremey Kenney
5 years ago
We had out hot water tank leaking late Wednesday night and the valve to turn off the water to the tank started leaking when we turned the water off. Tim was able to come over the next day and was able to replace the tank and the valve for us. We couldn’t be happier with the work and experience we had.
Paul Pinkevich
3 years ago
Kevin did a great job. Was very professional, quick and knowledgable. Answered all of the questions I had, and I had many.Would recommend to others.
John A. Warhola
4 years ago
My technician ( Dan 3239 ) was on time, friendly, polite and very professional. He diagnosed the problem quickly and gave me an estimate of the cost of the work. The work was completed in a reasonable amount of time Thanks for the great service.
Kathleen Alexander
5 years ago
Rene did a wonderful job. He unclogged a bath tub drain and left the bath tub cleaner than when he arrived. He also improved the drainage on two bathroom sinks. Rene was very thorough and gave us a few tips to prevent another major hair clog. Thank you, Rene and Roto-Rooter!
We bought our house and closed on it the week Ohio shut down and we instantly had issues with our hot water on demand system. After many issues with our home warranty company we called roto rooter and they not only had someone out the next day but the issue was also fixed the same day. Our tech Michael #1258 was great and explained everything to us. I 100% recommend him personally to anyone needing service and will request him again in the future.
Doug was very helpful. I contacted roto rooter on a sunday due to an clogged sink and disposal. Within an hour doug was here to snake the drain. He even replaced some incorrectly installed pipes. Highly recommend roto rooter and Doug specifically.
louise sieben
4 years ago
Alan (4097) was very helpful and professional. He was able to use fewer parts than expected and gave me a refund on parts. I will call RotoRooter again for plumbing issues.
fourleggedfishfood
4 years ago
Service Tech Ben (827) was awesome! He arrived on time, worked quickly and professionally, explained everything he was doing and why, showed me the repairs and where the leak was happening, and then made as little mess as possible in fixing it, taking out just a small section of wall inside of the linen cupboard, and leaving all of my tiling intact. I was especially pleased that he cleaned up EVERYTHING in the tub when he was done fixing the pipe. And I mean everything - the place was spotless. I could hardly tell any work had been done in there.
Honey Terrance
4 years ago
They not only resolved my plumbing issue (Thank you Mr. Dan), but there was extensive water damage and the restoration team contacted my home owners insurance company and got the ball rolling for repairs (Thank you Mr. Branden and Mr. Eyan). I was very pleased with the services I received from the phone operator, plumber and restoration team. Everyone was knowledgeable, professional and pleasant!
Vickie Eicher
3 years ago
Vernon was great! He quickly and professionally repaired my daughters
Toilet 😊
Highly recommended. After I called it didn’t take long for someone to get here. Harrison came out diagnosed problem and took care of it. Very polite professional and covid conscious. Answered any questions we had. Would use again. Sink now drains great.
Making repairs in my old house can be challenging ! Marco, and ? (sorry, couldn't make out the name.) replaced my old nasty, rusty, dirty hot water tank, and I didn't even hear any cussing!
Renee Antolik
3 years ago
Warren 3325 Warren was very nice responsive to the situation. He took care of the water that was shouting out of a pipe. Hes a good man especially late at night.
Kearsten Radabaugh
6 months ago
Super great experience with Roto Rooter!! Roman 6720 stayed late to get the job done and kept his word on the price! Would recommend to anyone!
The Roto-Rooter plumber was very professional, and the service was excellent. My drain was severely clogged, to the point where even the mechanical auger had trouble with the clog. However, the plumber kept trying long after most other plumbers would have given up, and he was eventually able to fix the problem. I definitely will be calling them again for any future needs.
Paul Williams
4 years ago
Dan #3437 was courteous and provided great customer service while installing my battery back up sump pump. I would gladly use his plumbing services again.
What started as a clogged drain turned into having to replace all the pipes under my bathroom sink. BUT... Paul was super professional and courteous. Even though this was a bigger job than I expected, I am a very happy customer. I don’t think the drain has worked this well as long as I’ve lived here (almost 20 years)! Excellent work!!
Jackie Chisholm
3 years ago
Steven was awesome! Not only was he on time and fixed the problem, but gave great tips on how to prevent in the future. Would highly recommend him and RotorRooter!
I had a very bad sewer backup in an old house and Rene from Roto Rooter spent 6 hours with me critically thinking through the problem. He ended up snaking the main line but had to do it about 5-6 times until it was cleared. I was happy to see he was not going to leave a job until it was completely cleared. He had to try many different strategies to accomplish the task as well. I learned so much from Rene, I am grateful that my problem is not just fixed but that I understand as well. THANK YOU Rene!
Cassandra Clemons
5 years ago
My plumber Tom 2797 was very friendly and fixed my problem as well as provided all options to me.
Orius Insidiosus
4 years ago
Chris was very informative and did a thorough job! I would definitely recommend.
The service technician, Marco, was great. Very polite and constantly kept me informed of the work as it progressed. It would be a 5 star review except the services provided are extremely overpriced. As this was an emergency service call, I didn't have much choice. Their hourly rate must be in the neighborhood of $200 per hour based on the bill.
Nathan Lelonis
5 months ago
Alex and RotoRooter was fantastic. Scheduled my appointment for next day and they showed up on time and went above and beyond with great service.
Lakisha McIntosh
3 years ago
We are experiencing some major plumbing issues at our recently purchased home. Vernon Loyd (3997) was very professional. He was very thorough. He took his time and went through the entire property and accessed all of the plumbing. He advised on what needed to be repaired to avoid any further issues. I highly recommend him.
Melissa Djukic
a year ago
Our technician Paul was super helpful explained what needed to be replaced and fixed it within the time he estimated it would take. He was very professional and I would recommend his service to anyone.
Frank Guelker
2 years ago
Overall positive experience. Arrived before scheduled time and solved the issue fairly quickly. Very friendly and knowledgeable.
Paul (630) was clean, polite and very quick to resolve our issues. We used the online coupon, which made the price more reasonable.
They were wonderful. Came out within an hour.
Lois Moncrief
3 years ago
The guy who came over was very good and nice and made things very simple, I had no problems with him overall a great experience.
Deborah Bender
7 years ago
I would highly recommend Red and Marco from Roto-Rooter to work on plumbing issues. They made sure the job was completed before leaving and I couldn't be happier with their work. Thanks !
Matt was very good at what he does he cleaned up after himself and now my sink is all fixed and I have no water leaking anywhere great job I will use him again
Caroline Oris
5 months ago
Explained things extremely well and helped me make decisions on what to do that were best for me personally while still making sure everything was done properly.
Andrew Morton
4 years ago
I requested service via the website at almost midnight on a Saturday and Roto-Rooter had someone at my house by 8:15 am Sunday. Rene (1199) did an excellent job and left no mess. Service was a little pricey but worth it for such a quick turnaround.
Stan Godlewski
7 years ago
I think that Roto-Rooter is the best plumbing company around! Josh and Orlando put in our new sump pump beautifully!!
My call was scheduled with Orlando and George on the same day of service. Roto-Rooter worked around my schedule without any hesitation.I was impressed with their service and attitude.
On 4th of July at 7:30pm my sewage line backed up into our basement creating quite a mess (large wad of TP), leaving us without the use of toilets or showers. We have four young kids, so not being able to use toilets or showers was an emergency. After calling several companies with 24 hour service that all said they had no one avail to send out. We called Roto Rooter and the technician Kyeth came out approx 90 minutes later. Kyeth was very nice, professional and fast. Kyeth and Roto Rooter both get an A+ in my book. Pricing was higher then most places, but it was a holiday and you get what you pay for. I am just happy that Roto Rooter was really a 24 hour company as advertised. I will def be passing your name along to anyone in need. Thanks again.
Caramel Johnson
3 years ago
Jake was awesome and quite funny! Would definitely recommend again! Thank you!!!
On time professional and got the issue resolved quickly highly recommend Stephen. Definitely will use again
Needed service late at night and they were prompt efficient courteous and cleared my main line within 45 minutes... Chris 3041 was very professional and efficient
I highly recommend Keith and Roto-Rooter for any plumbing work you need done. He was extremely professional, arrived right on time, and finished quickly. We couldn't be happier with the service and result. Thank you, you now have made a customer for life!
Barbara Klatka
3 years ago
Expert Knowledge and Experience;Extremely Hard Working & Thorough;Clear Explanations, Showing Exact problems;Clean, Kind, Respectful and Personable;Prioritized our emergency.Jake 3781Michael 1258They did a GREAT JOB!
Amber Atkinson
a month ago
Jake and Matt were very professional, quick, thorough, and efficient. I appreciate your time and expertise. You both did an extremely good job. Thank you!
Christian Rasmussen
3 years ago
The plumber Doug #2530 was very friendly and helpful. He was timely and cleaned up after his work. He took care of my immediate needs and gave me advice for future work that may need completed.
Rachel Chavalia
4 years ago
Caleb (#1401) did such an amazing job installing our kitchen faucet and fixing some challenging plumbing. He kept us in the loop every step of the way. He worked quickly, made everything more streamlined, pleasing to look at and clean. Thank you very much. We truly appreciate it.
Corey and Samie replaced our shower and sink fixtures. They professionally communicated all issues along the way including the challenges of old corroded pipes and fittings. We are very pleased with their work and felt that we got a fair price for their work and services. Would recommend!
DENNIS CABASSA
4 years ago
Curtis did an awesome job! Very knowledgeable and kind. Paid great attention to detail and mad sure everything was perfect before leaving. His customer service is A+ and I'd reccomend to anyone.
Andrew Hallock
4 years ago
They came within an hour to fix my toilet, and were done within 20 minutes. Everything works perfectly! Top notch service.
They were fast and arrived on time with knowledgeable technicians! They were very informative and got the job done right!
Daniel Burket
3 years ago
One of our office toilets had a leak and Warren showed up very quickly to fix it. He went above and beyond (he had to climb on rafters above the bathroom to find the water shut off for our suite). He had everything fixed in a quick manner and even put a shut off valve in a way more accessible location. Highly recommend
Over pricedContacted Roto-Rooter because I saw so many ads. Thought they were reputable and fair. My mistake. I should have checked the reviews online. Problem: Clogged kitchen drain. Needed a snake to get in under the disposal. Should be a 15 mins job with the right tools. What happened: Called the Roto-Rooter 800 number. They were very polite but would not quote a price. Said the plumber will inspect and quote. That wasn't true. Because there was a price list for services. Plumber comes in on Fri afternoon. Takes a look and quotes $450 for the services. But will do it for $350 because he can give me a discount for cash don't trust Keith. Given that I have a party on Sat morning I decide to cough up the money. Ugh. I feel like I was robbed.I had seen the local plumber quote $125 for the same job. Keith does a good job. Then he says if you give us a good review then they will run a lottery and may refund your service fee. That is just wrong! I wonder how many people will write a good review hoping to win the lottery while misleading other customer! Anyway, I am kicking myself for not comparing their prices with other vendors. Unclogging a drain is not rocket science. It should not cost $350 bucks. Hope you don't make the mistake I made!
There was a leak going from a bathroom to my basement a few weeks ago. Larry(418) was prompt in responding to the problem and replaced a pipe that was leaking behind a vanity in the bathroom. He even was considerate enough to put shoe covers on while inside our home.
Michael Dieterich
4 years ago
Called Roto-Rooter and Corey P. (4586) came out to fix the problem in the same day. Service was excellent. Would highly recommend.
Having 20 for dinner tonight and the garbage disposal stopped!!!! We called Roto-Rooter and Marco came first thing this morning and unclogged the disposal, cleaned everything out and ran all the kitchen pipes to be sure everything is in working order. Thank you it is nice to have someone who takes pride in their work!
Robert Gildone
4 years ago
Manny was my technician. He was on-time, knew what he was doing, fair and honest, and was able to stop all the leaks the first time! Thanks for your help Manny!
Charlene Wood
7 years ago
Great service! They were able to come out on Monday for a problem we had over the weekend. They were even early!
Lisa Martinez
4 years ago
Service was great, he was super fast and fixed our problem which was a big one -- we had some back up and it could have gotten so much worse if we hadn't caught it in time and if they hadn't come out when they did! My only issue is it was pretty expensive but they definitely saved the day!
Sewer main line technician kacey was really informative and helped make the most of the situation!
Inger Franklin
a month ago
Hard worker, very diligent and professional.
Michelle Yessayan
4 years ago
Service within 24 hours of our phone call. The plumber was quick professional, and didn't leave a mess.
My tenant called on a Sunday and stated that the hot water tank at my rental was leaking and appeared rusted. The weather was bad and I thought there was no way I was going to be able to get someone out there quickly. I called Roto-Rooter and not only did they get someone out there right away, the new water heater was installed by the next morning! Thanks Roto-Rooter! You helped me and my renter in a pinch!
Rajesh Saigal
7 years ago
Very impressed by the service and response. We called Saturday night around 9pm and the service men showed up at our door at 8:30am Sunday morning. Both the personnel, Marco and Keyth, were very professional and completed fixing our sump pump in a timely manner. They answered all my questions and explained what they were doing. I will recommend them for future service.
Roto-Rooter Customer Service dispatched a crew within a few hours of the call. There was severe blockage in the main sewer line of the home running to the city sewer line at the street. The Roto-Rooter technicians were professional and skilled with handling issue. Roto-Rooter was equipped also with the proper equipment to complete the job quickly with no de-construction to the existing structure. I have 100% confidence in Roto-Rooters ability to repair any of your plumbing needs.
Allyson Hamilton
3 years ago
Rene Castro did a great job replacing our spigot and putting in an additional valve. He was courteous and professional, and the experience was very easy. We are planning to request him again if we need more work done! I would recommend this company!
Christine Ruddock
5 years ago
Chris #3041 is the person who came to service our call. He was friendly, very polite and professional. He thoroughly explained his plan of action to me and made the necessary repairs.We all know that plumbing and drain problems can be alarming and very stressful to a homeowner. Chris totally took charge of the situation, calmed my fears,worked hard and was successful . I am very pleased and applaud Roto-Rooter for employing such a responsible and capable individual.
Chris 3041 was excellent. He came in gave me options and let me know what would be the best one! He got the job done in a reasonable time and made sure my toilet was working properly. thanks
The service was great and Caleb was awesome. Explained how much the service would be and then explained what he did. He was very friendly and courtious.
Great service... he explained everything to me and the good news was it wasn’t as bad as we thought and save a lot of money... the only downside was dispatching was to call 30 minutes before they came and I never got a call....
Aaron did a great job fixing my leaking valves! Was on time, very courteous and fixed my problem quickly! I also liked that he was very conscious about social distancing and wore his mask!
Patrick flanagan
4 years ago
Great service. Caleb did a great job. He walked me through everything. Answered all the questions I had and was very helpful. Fixed the problem. I definitely recommend them over anyone else.
Paul was great. He installed the whole house water filter to my complete satisfaction. Very professional and precise. And quick too. very happy
Christopher Statz
8 months ago
He came the same day I called. I knew the coat before he started the work. He went through everything he did and asked if there was anything else I wanted him to look at.
Paul # 630 showed up and he was very prompt. He explained what was needed to be done. He was very professional and completed the job in a timely manner. I am a happy customer!!!!!!!!!!!!!!!!
Karen Allport
4 years ago
Excellent service. Our technician, Paul 630, was on time, knowledgeable and very professional.
Kimberley Butler
5 months ago
Ryan was a terrific provider and he performed excellent service! I will be sure to request him for future jobs—his work is the reason I keep using Roto Rooter.
Alex Dittrick
a month ago
Kevin installed a new water heater in my home and completed a couple of other updates. His assessment of our needs was much more thorough than the other companies that came out. I am very satisfied with the work he completed.
Andrew Kawalek
3 years ago
Your employee Doug was incredible and I loved everything about him, BUT I’m beyond dissatisfied by the price / value. Won’t be using you guys again most likely.
Absolutely fantastic customer service. Came out at 10pm to 2am on a Saturday night and tried to find the problem of my back up. Was not able to get the job done that night and was never charged for the visit that would of cost me $466. (By the way they only work on commission). Someone else came out the next day with better equipment and got the job done. I’m more then pleased with my experience and wouldn’t recommend anyone else.
Roto-Rooter's crew did a great job of cleaning up our basement from a backed-up municipal sewer line. They got out to the house fast, diagnosed the problem, pumped out the water, and did the sanitary clean-up. The crew knew what it was doing, kept me informed of everything that was happening, and was very professional. I am extremely pleased.
Ken Lockshine
4 years ago
Chris 3041 was so nice and cordial with great information about my problem. He took the time to explain everything to me with such confidence. Took his time to fix my problem and when he was done cleaned up everything. If I need you again I will ask for Chris. 3041.
Samantha Taylor
3 days ago
Very nice and professional
Our service guys were knowledgeable and professional. They took care of our concerns in very timely manner. Extremely pleased.
The guys they sent were awesome! I want to thank Caleb #1401 and Drake #1255. They were super nice and did an awesome job. Even with all the stuff going on right now, they were super nice and were keeping their distance. I know they were just trying to do their job, so i made sure if they needed anything to let me know! I did reward them with a nice cold juicebox :) lol. I am sure they didn't mean to be at our house all day on 5/6, but they got it done, and its appreciated! Thank you for the great job! I will definitely be requesting them on the next call!
Sadie Winlock
4 years ago
Chris was my serviceman, ID # 3041. He was courteous, prompt, focused and provided exceptional customer service. He explained every detail of what needed to be done and the cost. I will use Roto-Rooter again because of Chris.
Mike and Larry arrived quickly and got right to diagnosing the problem. They were professional and courteous and finished the job in a timely manner.
I want to give the highest rating to Michael that did the majority of the work at my house. He was courteous, professional and took pride in his work from beginning to end! Thank you Michael! I would higher or recommend you in a heart beat! This five star rating is for Michael only!!
Fatimah Pillow
2 years ago
Once again Roto-Rooter came through for me! I had issues with my outside drain pipes especially with the heavy rains this week. I called yesterday evening and had a tech out the next day! They worked around my busy schedule which was a plus. Jamie was here on time and very knowledable.
I am house and dog sitting for my sister and her husband who are on vacation. The bathroom commode backed up, I called, the dispatch lady told me a tech would be out in and hour or two. Ryan the tech showed up with in an hour, he listed all my options and gave me prices and then he fixed everything and cleaned everything up. I recently had a heart attack and I am on oxygen and it's sometimes difficult to get around, so i really appreciated the clean up. Ryan the tech was extremely personable and professional. Well Done!!!!
Alicia Goodelle
5 years ago
Someone answered the phone right away. A plumber was available the same day and gave me time to get home. Bill did a very thorough job.
This is a great 24/7 service. They were able to come on short notice and helped with my sewage drain clog. The worker was also very nice and friendly and made sure we were taken care of. thank you @ Jonathan #1906
Dylan was very professional, courteous, and very knowledgeable. He took the time to explain everything he was going, reviewed warranties, and ensured we were happy with the job he did. Highly recommend.
bobbie bonner
5 years ago
The technicians that came out(Ben and Dan) were very professional and they were friendly and knowledgeable. I recommend Rooter for your plumbing needs
McKinley Shimmin
3 years ago
Very professional and respectful of our home. They made sure we knew how to use the new hardware and were very polite!
Rob Montgomery
5 years ago
Worked with Cory 1652. Very pleasant and professional. Didn’t mind me staring over shoulder. Explained every step.
Came out same day and got the job done, nice knowledgable guy but more expensive than I expected.
Jake was awesome! He came out on a Saturday and spent several hours working. He explained everything very well and I would definitely recommend him in the future.
shawn dooley
11 months ago
Really expensive and still haven't received a email receipt. That I was told would be sent to me. When I called 2 days later, was told it could take 48 hours. Well 2 weeks later, still haven't been sent. But they took the money out of my account in 4.8 seconds....
Nieves Hernandez
4 years ago
Keith Tech #489 was amazing a true professional.I'm a newer homeowner that was in search for a good plumbing company I believe I found it.Thanks to this tech Roto-Rooter you have a life long customer!
Marcia Wasnick
4 years ago
Our issue developed on New Years Day. I called a company that is well known and respected. We received excellent service. The plumber arrived within the time frame promised. Larry found the problem could not be completely fixed that day but improved the situation so the plumbing was usable until they could come the next day. They came within the time promised. The problem was much bigger than hoped for but they fixed it and quickly responded to an issue that developed after they left. We made the right call. We will call Rotor Rooter again if needed.
Jeff Stiffler
4 years ago
I had a great experience with Roto-Rooter today they came out took care of my problem very professional friendly easy to talk to no high pressure Michael was my technician his number is #1258 highly recommend him he was absolutely fantastic knew what he was doing.
Joshua Busser
4 years ago
Called for a consultation on a shower faucet that I had previously had another person (a family friend who says he is a plumber) take a look at and complete what he said was a fix for the issue. The technician from Roto-Rooter, Paul, quickly reviewed the situation and provided the best and worst case estimates. He took the time to repair what most other plumbers would have probably very easily said was a full replacement job to repair the faucet, and not only restored it to working, but also corrected the drip that was persistent before the original repair. For the work being completed on a holiday Sunday, the rate was fair and the work was done well. Great service overall and I would highly recommend this tech and this Roto-Rooter office to anyone in the Cleveland area looking for plumbing service.
Jacqueline Byers
3 years ago
Hello! I want to comment on the performance of Mr. Bart, a professional plumber for Roto Rooter. He represented the company well in his assessment of the problem, quoting the price of the job, and completing the job with excellence. He gave us options to in some give us full participation as he worked to fulfill the job and the desire of the client. Bart gets an A for a job well done!
Richard Martincak
2 years ago
Paul was very professional the job he did came out very good
Call them on a Wednesday, and they were out on Thursday. Plumbers were knowledgeable and diagnose the problem instantly. They replaced the necessary parts and were thru in an hour. Toilet is working perfectly now.
Heather Payne
2 years ago
They were quick and professional, Paul was out same day, gave us an accurate quote and was done in less than an hour. I will recommend for anyone with plumbing issues.
Rene was the technician that came out to my parents home and assisted them with their issue he was very professional and courteous.
Technician Tim #2797 arrived on time, after a call 30 minutes ahead. Before starting, he discussed the work to be done and suggested options for what was to be done. After agreeing what was to be done, he went right to work and completed the work in a timely fashion. And, he did a good job of cleaning up before leaving. We used Roto Rooter on a bigger job last fall and had a similar good experience.
Patricia Alvarez
5 years ago
Renee number 1199 did a very nice job at our house. He treated our house with great respect. He did a fine job.
They were at our home within hours of us discovering the issue, notified us of water damage associated with it, and installed a new water heater tank. Also, I appreciated the use of safety gear with the current pandemic. Overall, great experience.
Sonny Luciano
3 years ago
Paul 630 was very professional, courteous, knowledgeable and understanding. The repairs to our hot water tank were completed very fast. The price was as expected with our particular system. He left and took all the old parts and left everything cleaner than what it was. Thank you very much. I highly recommend roto rooter and Paul.
Paul, Cory, and Keith were amazing!! We couldn’t have had nicer people doing the work!! They started right away on a Sunday and finished on Monday! They were great!!
We had the pleasure of Meeting Ted #1700 this past Sunday. He was extremely helpful and professional. We had nothing but an excellent experience with him. He went above and beyond by coming back to our house when the camera guy (Dennis--who was also awesome) was there to further assess the issue. I am more than pleased with Ted and will highly be recommending his services to others. Dale and Lisa Quick
Ryan Quintana
2 years ago
This company is full of thieves and swindlers. Gave an estimate for a break up for $10k. Had another company out and they didn't have to break up anything and did the job 100% for $300. Commission plumbers cannot be trusted. Stay away from any company with rooter in the name.
Juan Peterson
7 years ago
I recently has Rotorooter out to clear out laundry room drain, I was very pleased and impressed with the curtious and professional service I received from Orlando and his helper, they were very quik and awnsered all questions I had and thourghly expained how to prevent this from happening again. I will defenitly be calling them back in the event I need this type of seervice again.
My husband broke the stopper and a pipe, on the sink in our powder room, while trying to fix a clog. We called Roto-Rooter. The repairman arrived within an hour of the call. He checked out the situation and gave me a price. I agreed to it, as we need to use the sink. He fixed it quickly and it works well. The repairman was polite and really nice. Thanks for such a quick response.
Great job! Mike (#2238) and Kevin (#5040) looked at the situation and knew exactly what to do. He also explained that he needed to go buy the parts and how much time it would take to get back, very clean, and he made sure to explain the invoice. Thanks Guys.
Rene C. #1199 was prompt, courteous, and efficient. He quickly assessed the situation, clearly explained the issues and the necessary repairs. He told me about probable needs down the road, but was respectful of my limited financial situation and did not push me for additional sales. Exactly the kind of service I was hoping for. Thank you Rene.
Jessica Holcomb
6 years ago
I thought I was facing a clogged drain, a very bad clog but simple enough.... I was wrong, Orlando, however knew how to diagnose and fix my problem, he spent extra time explaining every aspect to me and then some to help me truly understand my system. Answering my many questions and providing me with excellent information for future and continued preventative care of my system. He was knowledgeable, kind, polite, and professional. Today, Orlando was my hero and my son's too. Thank you Orlando and RotoRooter for providing me rapid same day service with a smile. Before today I didn't know who to call for my plumbing needs, now I know there is only one call to make.
Caren Golenberg
4 years ago
Our serviceman Rich (2338) was fantastic. We had an emergency and needed a new water heater. Rich took his time to explain everything to us and was very thorough with every detail.
Logan Trudgen
3 months ago
I was expecting to pay a ridiculous amount of money to replace a 5ft length of copper piping and an outdoor spigot, as well as it taking most of the day. I was extremely happy to have it only take around 2 hours (including them running out to grab the materials they needed), and it being half of what I expected to pay.The work looks great and the new spigot fits really well (unlike the wiggly old one). They two guys who did the work were very friendly, informative, and efficient. I couldn’t be more pleased.
Melissa Paterniti
3 years ago
Matthew was exceptional! Very professional and friendly. I have used Roto-Rooter numerous times and have never been disappointed. Matthew is a big asset to your company. Thanks a million !! 😃
Your team was professional and polite. They did the work they were able to and suggestions for my options on the rest. Thank you!
Jennie Glenn Miller
2 years ago
It was easy to schedule a service appointment online, and received a text confirmation immediately. On the day of service, they called when they were on their way, and were on time. Dan, the technician, was professional, kind, respectful, and knowledgeable. I will definitely use them again.
Nyssa Silvester
2 years ago
Paul (tech #630) did a fantastic job with repairing a leak under our bathroom sink. He listened carefully to how I described the issue and the solution I wanted, and he quickly confirmed the problem and gave me an estimate. He got parts and came back within 30 minutes, with only another 30 minutes to finish the repair after that.He was friendly and professional throughout the job, always ready to answer my questions. He even stayed after the repair while I was testing the faucets around the house and helped me find a valve that was half closed (probably from our panic in turning off water when we saw the leak!). I was initially nervous about using a larger plumbing company, but Roto Rooter’s availability and Paul’s work won me over. Great experience all around.
Done by Paul . His #630. Excellent service on what needed to repaired. Was repaired same day. Will continue to use Roto - Rooter.
Ben is a great representative for the company. Professional, punctual, polite, competent. Clearly explained the nature of the problem and repair process.
Don Kucharski
5 years ago
Had a serious blockage affecting 2 bathrooms. They showed up within 2 hours and worked for several hours trying to figure out where the blockage was. They did a great job despite the errors in construction made by the builders in our house.
RotoRooter really came through on cleaning the storm drain. With all the rain the yard was flooding, but one quick visit and the problem was solved. Ben (827) and Allan (4097) were polite and professional. They explained my options and handled the problem then did an excellent job of cleaning up after. GREAT JOB. I will recommend you.
George Borgione
4 weeks ago
Aaron did a great job for us.
Very professional, on time and within budget.
Will use again if needed. Hopefully not...
Reginald Rodman
4 years ago
I was impressed with the technicians' desire that I go for the best solution for my issue. I am glad that I listened to his advice. I have a system now that is efficient and up to 80% quieter than the old system that was in place.He got me engaged with him in the testing of the system (running water and flushing the toilet). Again, I was amazed at how much quieter the system is. It was worth the investment in the top of the line equipment.Reggie Rodman
Red and Aaron did a great job today unclogging and repairing necessary plumbing at one of our properties. Our tenants were so very concerned but it was handled quickly and professionally. We are so pleased with the work done and the clean-up. We would definitely refer them to friends and family.
Melissa Smith
4 months ago
Alex did an amaxing job. He was fast, friendly, and answered all of my questions.
Drake did a fantastic job. He had a game plan as soon as we described the issues. Found the issue and corrected it within an hour.
Technician Rene was very professional courteous and thorough. He did a great job and fixed our issue.
Brett Whitesel
4 years ago
Tim came out to my house to install a couple of toilets on rotted flanges. He did a great job of explaining the work he performed and why he was doing each step. He was very professional throughout the entire job and cleaned up prior to leaving. I would highly recommend him for future plumbing jobs as he displayed a high level of knowledge and completed the job efficiently.
Chuck was extremely helpful with assisting with our kitchen plumbing issue. Helped us fix a few rubber washers and gaskets that had worn down and caused a large leak. Would highly recommend!
Thanks to the gentlemen that came today to clear the roots from my drain system. You did a great job as always.Friendly and pleasant to have at my house. Let the water flow.
Matthew (4439) did a great job replacing a cracked pipe in our home. I appreciated his professionalism and how quickly he completed the work. Thanks a lot!
Jake (308) was at our house taking care of the burnt out sump pump in our basement. We had 2-3” water build up and he had no hesitation jumping in. He was kind, observant (noticed some other possible future issues) and informative. Will recommend Roto Rooter in the future.Edit - we were raked over a barrel. We were over charged by $300 for an install job with a part that bought myself. I have also found out that the piping was done wrong. My wife and I are extremely upset and disappointed that we were taken advantage of and also had a job done improperly. We will be calling to get this resolved as soon as possible. I would recommend not going to them as I hear this is a common occurrence. To top it off, they offer water mitigation and I still have yet to hear from them on this job. I’m extremely disappointed as they had a 4.8 rating and expected more out of them. If this gets resolved. I may improve my review.
Rachel Pronesti
5 years ago
My fiancé and I just bought our home 3 months ago and our sump pump went out and we had water in our basement. Paul 630 was fantastic. He addressed our concerns, was extremely personable, and was always very honest with us. He was very professional and installed our primary pump and backup battery pump in a very quick fashion. While spending money on a brand new system, with a wedding in less than 3 months was not ideal, it was reassuring to know that we picked the best quality system and do not have to worry about our basement flooding anymore. Thank you Roto Rooter and Paul 630. You will definitely continue to have our service
They came right out, fixed the problem and puts a warranty on their work. The service was a little pricy but it was after hours and they came immediately so I didn't mind.
Paul was extremely professional and just a very down to earth guy to discuss options and suggestions with as far as resolving the problem. He was punctual and remediated the plumbing issue in a very short morning job. Would highly recommend working with Paul and his team again for any further plumbing inquiries!
Melissa Chatterton
4 years ago
Called just after 5pm for a clogged kitchen sink. Was given a 6-10p service time window. At almost 11p was told they were too booked to come out. NOT a 24 hour company! I could have called someone else and had it fixed that evening. Instead wasted time waiting around for nothing. After reading reviews on how overpriced they are maybe I dodged a bullet.
stewart watterson
4 years ago
Roto Rooter did not complete a routine maintenance clearing of our sewer drain in Aug.... just had a major backup into my finished basement and are now charging me $2000 to clean it up
Nick Greenawalt
5 months ago
Clogged drain pipe was remedied fast
Sarandos Pipinias
2 years ago
Palmer tech was fantastic. walk me through all the process tell me we need to be done explain to me very helpful. Would use them again in the future.
Dinessa Solomon
2 years ago
I called this service because of an emergency leak from a washing machine. I called around 2:00 pm on News Year’s Eve, eve - they answered the phone right away, had someone at our residence within 1 hour. Roto Rooter took care of all of our needs. They were professional and reasonably priced! Great experience!
Jamie & Chris arrived on time, were very professional and finished in a timely manner. The estimate I received was explained well and my final bill was as expected. This is the second time I have used Roto-Rooter for plumbing services at my business and will definitely use them again!
Barelli Gwood
5 months ago
Kevin was the technician assigned to give me my Free Estimate for my leaky, clogged sink. He was clear with instructions & the steps that would be needed. The steps gone over helped me to better understand what factored Into pricing as well. I HAD QUESTIONS! He answered my questions in full not the basics and I appreciated that because it gives me more confidence with the work being done knowing more about the job and how my issue with me resolved to last. He was patient with not just me but the children in my home and interacted will. I appreciated his expertise, explanation, Interpersonal communication and conversation a great experience I may just switch my future services from another local service agency.☆☆☆☆☆+☆Thanks.
The plumber who did the work at my house, James, was pleasant and professional. He was respectful of me and my home. Prices were on the high side (not his fault). Also I appreciate the quick response to my phone call. My only complaint is cost, especially for parts. That's why I gave the review 4-stars. James gets 5 stars.
Came promptly - assessed problem quickly - solved it asap. Gave instructions to prevent further problems and left liquid for future clog prevention
Bart employee #5981 was a great technician. He did the work, professionally and efficiently.
Robert Cerreto
6 years ago
Orlando and Logan were very professional and friendly. I would recommended them to anyone. I would use RotoRooter again if a plumbing problem would arise. Judith Cerreto
Very professional, responded in a timely fashion and got our tankless water heater working again!
Michael (#1258) was professional, knowledgeable, personable, and efficient. He came out late on a Sunday and was able to quickly diagnose the problem and get us back up and running in no time - all with a smile. Would definitely recommend him.
Jerilyn Burgess
4 years ago
Jamie #3096 was friendly, polite, and efficient. His hard work is very much appreciated!! Give that man a raise!
Rene was on time, friendly, and professional. Fixed 2 bathroom clogs. Redeemed a $60 off coupon which helped with the cost.
Fantastic experience!!!! They were both so helpful, and knowledgeable! Very patient with me when I was unable to decide on my next steps. Gave me a quote promptly and did not rush me to make a final decision. So very respectful to myself and my young children. I really appreciated the help and the genuine concern they showed to my family ! I will FOREVER continue to be a customer! Thank you ! To Matt G. and Elwood C.
Kevin was great. Knowledgeable, friendly, hard working, and efficient!
Matthew Nichols
4 years ago
Alan was exceptional. He was prompt on arrival even though there was a 4 hour window he showed up and 11 AM. He was very thorough with the options we had and came up with the most cost effective and best solution to our situation. I have already recommended 3 people to this company because of how great he was. This company is amazing.
lachelleduncan1
5 years ago
Michael #1258 was very knowledgeable and professional. He was very polite and constantly kept me informed of his work as it progressed. I learned a few things myself. Michael even discovered there was an outside sewer problem that affected everyone at Stonebridge Condo which led to more business for Roto-Rooter from the Condo Association. The jetters are on their way as I type this review to fix the problem.Thank you, Michael for such a great job!Lachelle Duncan
We were very pleased with our experience with Roto Rooter. Would recommend their services to friends and family.
Paul was professional and clearly explained the problem and the best way to fix it. He is a charming person and we felt very comfortable with him in our home. The opportunity to have a Saturday afternoon service call was a wonderful bonus.
Chris did an excellent job. He was very professional and I was very happy he could get the work done the same day he came out. Would call again.
Doug, our plumber, was excellent. Brandon and his water cleanup team (Alex & Ben) were also excellent to work with. The whole experience was great from the moment we called to the moment Ben and Alex left. I couldn't recommend this Roto-Rooter team enough!
jonathan kvassay
4 years ago
Dan, our plumper, was pleasant, courteous and professional. He did a great job and went above and beyond to get our new water heater installed. We can finally give our muddy dog a warm bath. I would definitely use Roto-Rooter again!
Bennett Smith
3 years ago
Matt did a wonderful job of fixing our shrieking faucets and helping to install insulation around outward-facing pipes. I will definitely call Roto-Rooter if I have any plumbing needs in the future.
Michelle Nagy
9 months ago
We were having difficulty with our toilet draining and Jermaine came out. What a nice man! He explained everything and answered all our questions.
First off I really appreciate how fast Roto-Rooter came out to my home on a Sunday without charging any extra weekend service fees. Rene was my tech, he did an excellent job repairing my plumbing issue. He was very professional, thorough, and kind. 6/10/2018
Roto-Rooter Tech looked over the situation, made recommendations of what should be done. He then proceeded to use power equipment to open all affected drain lines that were slow. Everything was completed in just under 2 hours time. Very professional.
Booked an appointment online and received an email with my ticket number and time window to expect them. Great start, it was quick and easy. I didn't get an appointment until the next day, but at least felt like I was scheduled and good to go. They are supposed to show up between 10 am and Noon, I adjusted my schedule and was all set.Noon comes and goes the day they are confirmed to arrive. I gave them another hour since things happen and all jobs are not simple and then called. When I called in my information was confirmed, they found my service ticket, confirmed the street address and time window (that had passed) and sent me to a dispatcher. It wasn't a case of a lost service ticket.. they had everything. The dispatcher told me your the next job. They should be out within the hour. Great.. they will be two hours late, but it will be handled. I expected them around 2 pm.4:30 pm comes and no calls, text, and no plumber. I called again and went through the same process. I get a different dispatcher who says your the next job. They should be out within the hour. But wait a minute, the person at 1 pm said the exact same thing. Am I really next on the list? Yes, your next on the list they should be there in an hour or so. The hour or so left me zero confidence they would be showing up anytime soon. At this point they are 4 1/2 hours late.At 6 pm (6 hours late and no calls) I give up and call someone else. At 7:30 pm with my issue is resolved I call back and cancel. Why are you cancelling?? I repeated the above and was sent to a dispatcher to cancel. I confirmed my information and my service was cancelled. No apologies, no but the plumber is on the way and at least there was no but your next!.I get an email confirming my cancellation and an $80 coupon to use in 30 days.. Would not recommend and will not be giving them a second chance.
Sam Piscitello
4 years ago
Rene (tech #1199) came out yesterday (ahead of schedule) and did an excellent job of clearing a blockage below the p-trap of our kitchen sink, He was able to determine exactly where the blockage was, clear it for us, and even identify what the blockage was (rubber bands, sludge, rust and dryer sheets - go figure!)He clearly explained my options price-wise, and left the work area clean, tidy and secure.I would highly recommend them!
Roman “Anonymous” Jewel
10 months ago
The first guy that worked at my house for the water backup was great no issues. However, they are not timly with the cleaning and water removal they promised. This company did not complete my job to IICRC standards. The employee did not remove all parts of the water damaged basement that had sewage and mold on it.I am still waiting for services that was promised a week ago. They also do not have a sense of urgency nor concerened with fixing unsanitary living conditions for their customers.
Emily Williamson
4 years ago
Michael was great to work with. Showed up on time and was so nice to us. He repaired everything quickly and professionally. We will definitely use him again if we ever have trouble.
They were on time, presented me all my options and the job was done professionally.
Excellent Service. Diagnosed the issue, went through everything with you. Free estimate, gave options for service, and did the job quickly. Highly recommend!
Very professional ! They got the job done quickly and cleanly. (Even on a Sunday afternoon)
Super helpful. We had a major plumbing issue 2 weeks after moving into a new home and they fixed it up. Brandon is a gem.
John Dougherty
5 months ago
Tech was a nice guy, seemed to know what he was doing, got the job done quick.
Allison Shuman
10 months ago
Really appreciated the kindness and professionalism of the technician who came out! He was pleasant to work with, explained everything fully and clearly, was able to solve both issues I needed resolved.
I can't say enough about Roto-Rooter's service and the top-shelf service man they sent to repair a blocked drainage line in my yard. My serviceman, Orlando, worked (and I mean he worked) all day to manually remove a couple of trees whose roots had interfered with drainage from my house to the sewer line. I hired a plumber to work on this problem last year who misdiagnosed the problem, charged me more, and gave me no warranty on the work. If I ever need service for a plumbing issue in the future, Roto-Rooter will be my first call. They did a lot of work at a very fair price - and on a holiday weekend!
Lori Sindelar
3 years ago
My technician was timely and thorough. He knew exactly what the issue was once I described it and was able to clear my lines. No extra weekend charges, just fast and friendly service! Would highly recommend Roto Rooter to anyone with a plumbing issue.
Anthony Vespa
2 years ago
Rene did a great job diagnosing and unclogging our kitchen drain. Cost seemed a bit high but we got same day service, maintenance product to keep the drain open, and a clear drain! Rene was professional, on-time and clean. He cleaned the sink and cabinet under the sink when done.
Kathryn LaFontana
5 years ago
I came home on July 4 after being away a few days and found a pipe had burst on the second floor and water went all the way to the basement. Roto-Rooter was awesome. Tim came out and fixed the plumbing, then Tracy followed up early the next morning and had the restoration services in full swing right away and helped me work with the insurance company. Nathan came back each day to check on the progress of the dry-out. Great service on all counts!
A little pricey but they do great work and are very honest. I had some big problems due to improper winterization. They have been out 3 times because after 1 problem is fixed others present themselves. They should be out on monday to complete this horror show of a job. A special thanks to Rich tech#2338 and Mike #1063. Both gentlemen went out of their way to explain everything completely and they both do excellent work. Thank you!
theresa lovelace
5 years ago
Our service was fast and friendly! He quickly got the drain unclogged and explained everything! Also provided us with information as far as every day maintenance tips. Thank you!
My kitten's drain was clogged yesterday and I called Roto-Rooter this morning. Mamy (#3694) came to my house within a hour. He checked my pipeline in my basement and provided a few options with cost estimate. It was a great experience working with Mamy after I picked one solution. He fixed the problem efficiently and put things back in order when it was done. He gave me some good suggestions to maintain my drain system. I am very satisfied with the service!
Kimone Lightford
4 years ago
Roto-Rooter has excellent customer service! Kevin (#5040) and Jonathan (#1906) who came to fix our pipe that burst were very professional, explained the issue well and were quick about fixing the problem. I would absolutely use this company again!
Adrienne Dunkins
2 weeks ago
Stephan was very professional & determined to fix the problem. Would definitely recommend
If you are looking for an inexpensive plumber call someone else. If you are looking for someone who answers their phone on a Saturday and has your drain cleared within 4 hours of the call this is the place.
Janet Robinson
4 years ago
Dan was very processional and all work was excellent. Everything works wonderful. I would use Roto-Rooterfor your needs!
Had a great experience with our Roto-Rooter specialist. They came in, almost immediately knew what the issue was and was able to resolve it in under an hour. Will definitely recommend to all our friends.
Cassandra Drake
2 years ago
I cannot say enough good things about technician Paul. He was able to troubleshoot a solution to my plumbing issue that not only saved time, but money. Paul was on time, professional and personable. Thank you so much!
Lindsey Thrasher
5 years ago
We had a great experience this week with Roto Rooter! Our plumber was knowledgeable, helpful, and respectful of our home. He kept me very informed, wasn’t pushy, and fixed our kitchen sink and toilet. I would definitely use them and the plumber, Rene, again!
My technician was very knowledgeable, extreamly patient, and resourceful. Many Thanks to him ❤
Terry did a great job unclogging my kitchen sink today. Showed up as arranged and was professional. I enjoyed chatting with him
Started out rough due to a mixup on the time of the appointment (hence four rather than five stars), but once at the house, Paul was excellent. Friendly and professional. After fixing the toilet, he discovered our pressure was too high, which could have destroyed our pipes. He’s coming back to take care of that in a few days. I’m very happy with my service through Roto-Rooter. Ask for Paul. You won’t be disappointed.Addendum to my previous review. I discovered a small leak under the bathroom sink, so I called and asked to schedule with Paul again. The scheduler told me that he would be out the same day between 2-6. At 6, I called to find out what was going on and was told my appointment was actually scheduled for the next day between 3-5. This is the second time I had trouble with scheduling. I don't get the impression the schedulers know what's going on locally. From a customer’s perspective, I’d much rather deal with a local scheduler who knows what is going on. Paul was again excellent. I have no issue with the service itself, but something needs to be done about the scheduling system!
Elizabeth Purcell
4 years ago
They came quickly. They were super friendly and tried their best to be accommodating to us.
Elizabeth Colvin
3 years ago
Warren and Matt did a wonderful job fixing a major leak in our shower plumbing! I would recommend both to any one who might need to use this service.
We called at 9:30 pm all other plumber web sites said they were not open, only RotoRooter said they had hours until 11:00 pm. Orlando suggested, if we could wait until morning we could save $$ on an emergency call. We chose to wait. Orlando arrived at 8:15 am, inspected the water heater. He had to purchase a special 50 replacement water heater. He and Ben (#70 and #74) had the tank replaced and the entire area cleaned up by 11:00. They did a great job, cleaned up the work area, you would have never known someone just replaced the water heater. Thanks for a a job well done, courteous behavior, and taking care of our problem in a very timely manor. Hot water is wonderful.
brad gugliotta
5 years ago
Rene did a fantastic job explaining what he was doing while he worked on clearing out a blockage in our drain-pine effecting multiple downspouts. I would recommend giving roto-rooter a call if you want someone who knows what they are doing and are personable as well.
Kevin did a fantastic job stayed very late to make sure every thing was working rightExplained every thing so I understood what he did. If I ever need roto- rooter againI would love to have Kevin again
TThe services was good, fast and the plumber was very professional. The only thing I had a problem with is that I think I paid too much for parts and labor but I needed my services done by a professional. The only reason why I feel the parts and labor was to much because I was quote a price which was only for labor and it was not for the parts. I just like to go get my own parts and the reason why I feel this way because 1) I have a home depot and Lowes card and 2) I might have a warrant on my parts. The plumber did a great job. he services was fast and good
My husband Michael J Davis scheduled the installation of two bathroom faucets using the computer. Received email scheduling the arrival of the technician/plumber in a matter of minutes. Received call stating the plumber would arrive within 30 minutes. Caleb (1401) arrived promptly and provided a written estimate of the cost. Needed new supply lines, and Caleb picked them up and returned to do the installations. He was neat, courteous, and left no mess to clean up. The job was done in a very professional manner. My only complaint is that one pays a bit more for the convenience, but my husband has a broken elbow and couldn't do the job himself.
Mary Ann Janke
4 years ago
Tim (2797) was professional in his job and saw a difficult problem through to completion. Very pleased.
Very happy with the job Greg did. He and his apprentice were friendly and professional. Did a great job cleaning up when they were done.
Steven came out to clear my sink drain. He ran snake through the 30 foot plus long pipe a couple times and then reassessed when it still didn't clear it. After looking at the drain plumbing in the basement he removed the problem pipe and the excessive 90 degree fittings and replaced it. Then he flushed the whole line and it works better than ever. Excellent work for a fair price.
Bert Rodriguez
4 years ago
The Service Tech Tim was very professional and caring. He was a delight to have in our home and did a great job cleaning up when the job was complete. I would recommend him to anyone who needs their service.
Aaron was an excellent technician and the price was very reasonable.
I had Rene #1199 out to my house to snake out my bath tub. He was respectful personable and honest. I will absolutely use RR again. Thank you Rene for all your hard work.
Professional technicians, very informative. Took care of toilet repair and discovered water pressure issues that were also addressed.
Matthew McCoy
2 years ago
Roto-Rooter was able to come out the same day we called! Rene was great - professional, knowledgeable and on-time. He clearly explained how their service worked and offered service/product options at different price levels. He had our drain open and cleaned the area after he was done - even putting back the throw rugs we use in the kitchen - all in just over an hour from arrival to leaving. Prices seemed a bit high - but a 6mo. warranty makes up for it a bit.
Had Rich (2338) replace our hot water tank today.
He was very professional and courteous of our needs.
I would recommend and have him back in the future.
lamont johnson
4 years ago
Friendly staff, knowledgeable technician. Took care to keep my home clean during service. I am very satisfied with my selection to go with Roto-rooter.
Nathaniel Harpe
2 years ago
Service Tech Kevin was great and then the shift supervisor Ben came by to check on things and provide further diagnosis with a drain camera. Much appreciated.
Great Service
Amazing customer service. Very friendly and outgoing. He was very straightforward about the process and time frame. Very satisfied with Paul’s work. I highly recommend him hands down. Thanks Paul!!
Christopher Weidner
5 years ago
Jamie was awesome. He took his time and explianed everything that needed to be done and why. Thank you. Jamie 3096
Tessa Natterer
5 years ago
Manny (#3694) was great! I called at 8am on a Monday. He arrived by noon (a lil behind schedule but someone called me each hour to let me know their current situation). Manny arrived, and completely respected my home. He was very considerate when explaining the issue and the pricing. He went above and beyond getting my kitchen sink back into working order. I would recommend this service, and Manny, in any emergency situation!
Response time was impressive! 20 minutes from the time I placed my call. Very professional and patient. Thanks again!!!
Sarah Traxler
2 years ago
Roto-rooter is always fantastic. They fixed my pipes and plumbing issues. The only place I’ll go.
We had a clogged kitchen sink/garbage disposal and Roto-Rooter acted quickly and the service was completed a few hours after we scheduled it. Our tech, Caleb, was very knowledgeable and easy to communicate with. Very efficient and clean service!
Patrick Rothrock
4 years ago
Prompt service and very friendly, knowledgeable, and professional. Both gentlemen were aware of cleanliness and wore shoe covers, laid a floor cover to prevent damage to the floor, and cleaned up after themselves. They also educated on how to best prevent further issues with the drain. Overall, very pleased with the service and would highly recommend their services. Will be keeping Roto Rooter in mind for any future issues.
David Gretick
2 years ago
Also repaired leaks to natural gas service line. Very personable, knowledgeable and informative. Took time to explain intracavies
of my circumstances
James came and replaced our fill valve in our toilet and now we’re no longer dealing with constant running water! Very professional and polite.
Ceola Eastwood
5 years ago
They did a great job. Very Professional and the quote was accurate. This is the second time we have used Roto-Rooter and no issues
gail datlenko
5 years ago
I called Roto-rooter and they sent a nice young man, Michael to change my water tank. He was very professional and polite. He took as away all the old parts. I was very happy.
Nancy Breeden
6 years ago
Our basement drain had backed up and left an awful mess. Roto rooter came out the same day we called. Orlando worked his *** off! Said our drain under garage was full of tree roots. Even checked the levels in our septic tank for us. A bit pricey, but of course, it's a nasty job and worth not having to do it yourself. They were prompt and polite. Great job.
C. Annette Darby
4 years ago
The service representative (Tim) was very thorough in assessing our service needs and also in explaining the issue.
Our kitchen sink sprayer came apart 3 days before Christmas when we were to cook for days and entertain. Caleb came and is simply an outstanding you man and artisan. Repair completed on time and expertly. I recommend Caleb to root-rooter as an example af an outstanding professional. He makes you worthy of you name and reputation. A new Moen has been installed to our delight.
Incredibly responsive to our plumbing emergency. Very patient and thorough in their investigation of our problem. I can't speak highly enough of Renee and roto rooter. I hope not to need them again, but if so, I'm glad they are there
I had a major clog in my house and needed my main sewer line cleared both inside my home and out to the street. Roto Rooter was able to get this job done. Late in the evening the technician was able to arrive at 9 PM and finished at around 11 PM. This allowed me to have this problem addressed immediately and allowed myself and my wife a quick resolution to a serious problem. I also have to say that I am disabled and often times workers don’t take the time to explain, or show what they’re doing before they do it. Brandon, the technician who worked tonight, took the time to make sure that all of my questions were answered and even went as far as to explain how to locate my clean out in case I would need further worked on by either another technician, or someone from the city , I also must say that the price was very fair not only was the price flat rated, which made it easy to understand that no matter what happened I wasn’t going to be charge some thing I couldn’t afford but also the work was warranted and that gave me and my wife peace of mind that in the event that the job Needed to be re-addressed that we had coverage for the time being. I would highly recommend this company to anyone who needs any emergency plumbing services. They provide very professional service and or affordable. Please extend my thank you to Brandon for his hard work.
Jennifer Parisi
3 years ago
We had Matthew come out for a very messy job on my sewage drains. He was very friendly and knowledgeable. We have had problems with our pipes every year. We had a different company come out in previous years and they were not as friendly and helpful. Thank you for a job well done.
Serviceman Steve Broski (3458) did a great job fixing my stubborn sink issue. Gave me a few pointers and went the extra mile for me and my family. Highly recommend!
Stan Godlewski
7 years ago
I loved the way that Orlando and josh performed their job! They were very friendly too!
Our service professional Alan - 4097 took care of the problem within an hour. We are very satisfied with his job.
Tim #2810 and Ben #827 were extremely knowledgeable, efficient and hard working -- also polite! They were very helpful in describing the work process and the time involved. They made a difficult situation seem manageable. Would highly recommend.
jamie ruffino
2 years ago
Friendly staff. Very responsive. Showed up same day to give me an appraisal and started work the next day. Very friendly with all my animals in the house and kept me informed of their progress throughout their work. Would use them again definitely.
adrienne parnell
3 years ago
The guys Ben and Bart was very professional and punctual. They explained the service very well.
They were out the next day at the time they said they would be. Marco was polite and efficient and resolved the issue with our drain.Lacey 5811 was our service agent, did a great job, polite and efficient. Explained everything he did which was very helpful.
Had a great experience with Roto-Rooter. Their technician Kevin was super kind and knew exactly what he was doing. He explained what he was doing very well and did it in no time.
Chris (3041) went way out of his way to help us out today! We had a leak we couldn’t identify in our bathroom, which he found for us very quickly, showed us so we knew where the problem was coming from and fixed the issue in a timely manner. He also waited for us with no problem to pick up a few pieces that we needed and cleaned everything up after so it was like brand new. Highly recommend!
Excellent, pristine, Professionalism and top notch service! I would recommend them to everyone. Paul, employee # 630 was extremely knowledgeable, punctual and conciliatory. He honestly deserves a raise! Respectfully, L Valentine
Aaron was awesome, I appreciated the same day service. I highly recommend Roto-Rooter to anyone, ask for Aaron!
The tech (Cory 1652) was great -- very knowledgable, polite, and even went the extra mile to carry a box from the basement on his way up as he saw that I had been doing the same with other boxes. However if took three attempts of the company to get Cory on site. On the first attempt they arrived after 11pm on a 7pm-9pm time slot, only to not have the equipment for the jetting service I requested. Then cancelled on me the next day. On the flip side, Roto-Rooter did price match a different quote I got. Had I known though, I'd have had the other company just do the work while on site.
Danyell Smith
2 years ago
Mike 5372 & Kevin #5040- were amazing and professional, they explained the entire procedure and give us affordable options.
Amber Bradley
3 years ago
Roto-Rooter assisted me within 30 minutes of my call. The repair was efficient, thorough, and well done. The technician was friendly and knowledgeable. Would recommend Roto-Rooter to a friend.
Kristen Craig
5 years ago
This company installed a water heater that failed 2 years and 1 day later. The warranty covered the new tank, but after an entire day of an installer driving all over the place (on our dime of course) and purchasing necessary' parts that just weren't installed last time we've now spent over $2500. I will never use them again, and would have given them zero stars but Google forces you to pick at least 1.
Charlene Gersak
7 years ago
Keyth and Orlando where prompt,and knowledgeable. I highly recommend these guys! I needed the drained snaked ASAP and they were here within the hour!
Will always Recommend Rotor-Rooter!
Eric Walker
11 months ago
Alex was excellent. Came in diagnosed the problem and solved it. Very grateful for Alex and his supervisor.
Chris Titterington
5 years ago
Had them come out after my sump pump failed and my crawl space flooded. They replaced the sump pump and added a check valve as well as cleaned out the sump pit for me. Paul who was the plumber that came out was very nice, knowledgeable, and quick.
Jake was amazing and made it a point to let me know what our choices were throughout the entire process. He really came through in a big way & i appreciated his professionalism. Great guy to have on your team!
Lori Harbison
4 years ago
The plumbers really worked hard to try to fix my problem with as little cost and inconvenience to us as possible. They explained everything, showed us the problem and were very quick. They cleaned up too!!
I will use them every time.
Jessica Bainbridge
5 years ago
Showed up right away and took care of the problem, with assurance the problem was taken care of! Very happy as a first time home owner!
Ted (#1700) came out and was very nice, courteous, and professional. He fixed everything and explained what needed to be fixed. I would recommend him to anyone. I was surprised at how expensive the work was, however. It was an easy repair.
Kelly McClelland
2 days ago
Stephan was on time, very courteous and professional, and had our issue addressed and fixed quickly. I would recommend him to anyone that needs work done!
Stefanie Leos
5 years ago
Rene the technician was very knowledgeable and professional. He fixed our bathtub and was very quick! Would recommend them definitely.
Paul Kramarczyk
2 years ago
Kevin employee number 5040 did a great job cleaning out my main sanitary sewer he is someone I would highly recommend
My visit today was professional, expedient and completely well done! The initial gentleman Michael that came to my home to check the basement for water restoration was fantastic! Knowledgeable and personable. The following gentleman Chris that came to do the actual plumbing and change the toilets out was amazing, thorough and clean! He made a trip to HomeDepot, was back in a flash for excellent work. Finally the phone calls and communication that I have received throughout the process from the company to the agents to the actual people who have come to the home to do work has been nothing less than stellar ! The final two gentlemen are here now finishing the basement and water restoration and they can’t be any more amazing. I appreciate the service and you have a five star rating from me. I will recommend you to any and all for a job well done! Thank you team Michael for hand walking me through the process it was absolutely fantastic!Angel Jacobs
Matthew (#4439) was friendly, knowledgeable, and honest. We appreciate the timely service and would recommend him and RotoRooter anytime! Thank you!
Paul, tech.id is 630, should be recognized for his skill and great customer service. He was very professional and explained what needed to be done and was responsive to my questions and concerns. I will be using Roto Router for all my plumbing, as I have tried other services and nothing beats the best.
Christie Beck
3 years ago
Jake was amazing!!! He fixed our drainage issue quick and explained everything he was doing. Excellent service and professionalism!!!
Would use again. Called Roto Rooter before 7am on a freezing winter day due to broken shutoff valve to outdoor spigot; what started as drip turned into stream. Call rep was professional and placed tech window arrival time between 8:30am & 9:30am. Techs Marco & Josh arrived near 8:30 and with respect for both my home &, myself, quickly determined resolution, provided reasonable quote and professionally installed new valve,; insuring air flushed completed and area clean. I highly recommend both Marco & Josh, as well as, Roto Rooter (Avon).
Tracy George-Banks
3 years ago
We had a toilet and bathroom sink/faucet installed. Due to the wear and tear on the pipes, we needed pipes replaced and Matt #1862 was professional, provided great customer service and practice covid 19 safety w/ face mask. He also provided a detailed estimate on repairs prior to starting the work and provided additional information for future repairs that will be needed.
Robert Spinks
3 years ago
Responded very quickly to replace my leaky water heater. Alan was very professional and explained exactly what would be done and what it would cost. First-class product and installation! No extra charges for same-day service.
Tim (2810) and Jeff (5076) are highly skilled, professional, and friendly. They arrived on time, worked efficiently on a major project, and cleaned up after themselves when the project was successfully completed. We are totally satisfied with their work. We would recommend Roto Rooter to our friends and family.
Great service. We have used Roto-Rooter in the past and very satisfied with their service.
Excellent Service we sold our house and our old water heater did not pass inspection so we needed a professional fast replacement. Tech Rich #2338 came out to assess the problem and he was really honest. I pretty much knew fixing the old water heater would not solve the issue. He Installed a new top of the line water heater the next day. Rich did an incredible job and the First Class Service and quality was worth every dollar.
Janice Newton
3 months ago
Jake and Nick were very professional and fixed my toilet problem and discovered the cause of my mysterious leak. Highly recommend!
Where should I start? Service technician Chris (3041) is five star in customer contact skills, work ethics, appearance and last but not least, exceptional plumbing skills. Everything he did looked and operated better than before he came. My spouse and I would recommend him highly and we spoke of him after he left our home, as to how impressed we were with all his qualifications stated above. We would be fortunate to have him as our plumbing service technician in the future, in the event we require one.
Jennifer Rodriguez
3 months ago
Very professional and informative about our clogged lines
Ted #1700 was awesome. He not only fixed the plumbing problem but he was also able to remount the bathroom sink to the wall at an affordable price. He truly was a stand-up man. Thank you!
Jake was absolutely amazing . He was prompt and very professional . He took his time inspecting the house and diagnosed the problem fairly quickly Afterwards. He was very informative and knowledgable . I would definitely recommend him for your plumbing needs. He unclogged our basement drain and saved us a Huge headache .
Andrew Greene
3 years ago
I had a great experience with Rene! He took the time to explain everything to me. Also, I just moved and have a 1 year home warranty; Rene took the extra time to talk to the warranty rep for me.
Honestly the worst experience I've ever had with a home maintenance company.Over the course of a 12 hour day, I was hardly consulted on price, work was done without my approval, and hardware that was working prior to them arriving suddenly stopped working after they began work on the home.They turned what should have been maybe a $1800 job on a bad day into $3500. My original call was about a clogged tub drain, a leaky tub faucet, and a leaky hot water tank. What transpired over the course of 12 HOURS was the most confusing and unnecessary amount of work I've ever experienced.It started off with the hot water tank and the clog as would be expected - I've had a leak in the hot water tank for quite some time - i probably needed a new one, and i knew it. They confirmed (with fear tactics about how my basement could flood at any time), and added it as planned work. I was ambivalent to this but just let it slide - he neither told me the actual price of this kind of work nor gave me options for what kind of hot water tank i would get, but whatever.. this is the least of my concern. The clogged shower was really becoming unwieldy and i hadn't been able to fix it myself. He spoke about how it would be ~$300 to repair this, which was absolutely ridiculous, but i figured... just do it, i'm so sick of it being clogged. Why it costs $300 to run a snake is beyond me, must be there bread and butter, but whatever. The original cost that was given to me was ~$1500, and while i was reluctant, it was work that really did need to be done, and they were there, so i was just like, do it.I knew I was likely already over-paying, but what amounts to maybe a few hundred dollars of over payment was worth the hassle in this situation, for now. While repairing the hot water tank, my kitchen faucet and bathroom faucet suddenly stopped working. Mind you, these were things THAT WERE WORKING BEFORE THEY CAME. He offered to fix this for what i understood to be free of charge as long as i provided hardware. Knowing that i can't really live comfortably without a kitchen sink or bath tub, I reluctantly agreed to this and trekked over to Home Depot to purchase $200 in hardware as recommended by him. So I started the day with working faucets, and now i have no water in the bathroom or kitchen and have already spent $200 on new hardware. Okay.. let's go on.While changing out the faucets, it was also decided that i needed MORE new hardware for the shower - again, for something that was working before they began the day. Okay great.. is this included in the free of charge fixes? It was implied. Was i ever asked if i wanted this done by him or consulted on actual cost? No.By the end of the 12 hour day, he was finally done. Things were working.. thank god. I was exhausted, I just wanted him gone. I hadn't the energy to fight on price or to figure out what just happened.When i got the invoice, it turned out that not only was i being charged for things i was under the impression would be included as they were things that were working prior to them coming, but i was also being charged for work i didn't even know was being done or how much it would cost. The erroneous charges that i received amounted to somewhere around $1500 with an additional $200 of my own money outside of the invoice spent on hardware. Mind you, this was all to REPLACE THE FAUCETS THAT WERE WORKING PRIOR TO THEM COMING OUT.Attempting to at least get some kind of explanations as to costs, when the total came out to $3500 and there were $1500 in part costs, i asked where this number was coming from - the answer i got was well i don't know, i know the first shopping trip was $1200 and the second was around $300. No receipts, nothing.In the end, this was a terrible experience. I'm left with a $3500 bill to pay where over half of it is for work to fix things that were broken by the technician. Costs were not discussed. Acceptance of work was not discussed. Just avoid them.
Jennifer Brady
5 years ago
Tech Ben #827...was a nice and very curtious person and knowledgeable. We had our main sewer drain snaked. Thank You!😊👍
Jake was amazing! He gave me all my options, even the ones that were not ideal. I appreciate his professionalism and being timely. Thanks Jake for making my first plumber experience an easy one!
Samantha Cooper
3 years ago
Alan 4097 we very helpful and gave us alot of home advice, very kind and professional with his work and was quickly in and out and got the job done.
Matthew Baldauf
6 years ago
Had to come on two separate days because they were missing a unique tool needed for my faucets, but otherwise the service was done quickly, cleanly and for a fair price. Job ended up being more involved than originally anticipated, but they didn't raise the price beyond the original estimate.
Janice Jenkins
a week ago
Stephan.Was awesome. He was courteous and took time to answer all of our questions. He never was impatient or made it appear as if we were bothering him. He is an asset to your team.He was knowledgeable and if he wasn't sure he deferred to his supervisor. Which is the sign of a secure employee.He's definitely a 5 star employee.
Jake was awesome, completely transparent and saved me money. Quality is excellent.
Andrew Josefick
4 years ago
Mr. Rene Castro 1199 Did an excellent job repairing our toilet flushing problem. He analyzed the problem quickly and corrected the problem very quickly. Thanks again Mr. Castro 1199
Outstanding Service. Came out same day within an hour of my request and fixed my drainage problem in a timely manner. My service technician Rene (#1199) was courteous and very knowledgeable about the situation and highly recommend him and the Roto-Rooter plumbing family.
Nikki Rachelle
2 years ago
Wonderful experience. Kevin and David were friendly, professional, efficient and patient!! Incredibly happy with their work and the company in general. Will be recommending to everyone
This is the second time I've used Roto-Rooter this year, for two different reasons. This time the Tech was Caleb #1401. He did a great job, definitely knew what he was doing, and went right to work to solve the problem. Was very pleased with the work he did.The only issue I had with the experience was the scheduling. I called on a Monday evening hoping to have someone over that night. Was told they were booked but could have someone here the next afternoon. Ok no problem, I scheduled it for early the next evening, figuring the tech would be there fairly early. I didn't get a phone call until after 9, and was told no techs were available, and asked if I still needed someone. I said yes, and was told someone would be available soon. The next call came at 10:45 and I was told the tech was still an hour and a half away from being here. So too late at that point. I wasn't available Wednesday so the job had to wait until Thursday. So really my only complaint was having to wait from Monday until Thursday to get someone over here. Glad it wasn't really an urgent problem.
St. Jude CYO
2 months ago
New toilet was quick and a good price
The service provided by Mike, our technician was great. He evaluated the issue and made a good recommendation for next steps. The only challenge was getting the appointment set.
My technician arrived on time, reviewed my problem, which was a recurring blockage due to tree roots in the sanitary sewer line from the house to the city sewer ; then explained the process to resolve the issue using a water jet. He was very thorough and showed me the video images as the work progressed.
Natalie Joseph
2 years ago
I made an appointment with Roto-Rooter, Avon, OH and took the afternoon off of work to accommodate their 4 hour arrival window. They didn’t show!! I got a phone call from the technician 45 minutes after the appointment window stating that he could not make it. Don’t waist your time with this outfit. It’s a shame really - we probably have a simple problem with a valve under the kitchen sink that needs to be fixed now. But, now they will now will also miss out on the replacement of our sump pumps and a major plumbing project in a planned basement renovation. If you find a reliable plumber, treat them well, because most of them are horrible, as in the case of this outfit.
Uneven customer service and work performance. I did a lot of checking behind the technicians to ensure that they did things that were contracted to do/that I was being charged for. When things were pointed out (a few times) they were eventually corrected. Overall I am satisfied with the service but I had to work for it. I still have no idea the total cost of the service provided. If they overcharge me I will back on here lower the stars to one.
Robin Shepard
3 years ago
Paul was quick to respond and answered all of my questions. He helped me make a well-informed decision without feeling pressured. His communication with me was greatly appreciated. I trusted him to do the best for me and my family. Thank you!
Janet Bosken-Thomas
4 years ago
Rene came to my sisters house to fix her bathroom tub, he was fast and very polite! Did a great job! Also looked into other issues at the same time - very happy with Roto-Rooters service
Savannah Bartlett
3 years ago
Terry 4911 was awesome!!! Our issue was minimal but he was able to locate this problem quickly! He was very respectful and kind!!!!
I would highly recommend Roto-Rooter! The Easter Bunny left his egg shells in our sink by accident and decided to hop away without taking them in his basket. Needless to say ~ it got a little backed up around here. I called Roto-Rooter around 10am Saturday morning and a fella named Red was here in no time. No extra charge for the weekend hrs. Red's services was prompt, informative and above satisfactory! 5 stars for ya, young man! Thank you! And a special thanks for allowing our Golden Retriever Remy to add to the supervision!
Matthew was excellent - professional, friendly, knowledgable. He solved several issues in a short time to our satisfaction
karen lawrence
a year ago
Came out and assessed the situation. Found the problem and had it repaired the next day working in single digit temps. Aaron was very thorough in his explanation of the problem as well as the solution. Highly recommend.
The Roto Rooter Technican Tim (2797) was very knowledgeable and did an excellent job fixing my kitchen sink!
James #5272: Not only can we not speak glowingly enough about this man's professionalism and compassion , but his expertise in a time of need is absolutely impossible to describe. It is a difficult time for all of us, and we needed him to have a combination of talent, empathy, and technical knowledge that we absolutely could not have found elsewhere. Thank you James. We sincerely wish you are rewarded with all of the accolades.
Katie Hickman
4 years ago
We had Chris as our guy who came in and he did an absolutely amazing job. Definitely worth it.
John Paul Stephens
2 years ago
Mike was excellent! Friendly, knowledgeable and patient with all my questions. And, our drains now work! I really appreciated the fantastic service.
Traci Zablocki
3 years ago
Warren was AMAZING! He was polite, professional and personable! He shared so much knowledge about what he was going to do and what options were available. I truly appreciate his insight! I am so thankful that he was able to get out kitchen drain flowing perfectly! I’m so thankful for him and would recommend Roto Rooter to anyone having issues or just looking for maintenance. I am confident the team they have is great, but you will be lucky if Warren steps into you home. He is awesome and Roto Rooter is a great company! Thank you so much!!
I originally posted: Friendly technicians at a fair price. I will always use them for my plumbing needs!The next day after they came out for a free camera scoping!: I WAS completely satisfied with their price and service.And then the 2nd day..... They sent out a tech to video the pipes. It was determined that a section needed to be replaced immediately. I had no choice but to replace, even though they charged nearly 5000 for 2.5 hours of work. They they gave me a bid to replace other potential issues. An extra 5000!!! I said no and found a local plumber who will do the same work for 1800. I will never call Roto Rooter again. I was also charged $395 for a camera scope that I was told by 2 technicians on TWO different days was free, as well as a $495 emergency call out fees which I was never advised of (they quoted me a blanket price before work was done and I didn'tdnt receive a breakdown until AFTER the supervisor was contacted to provide me with a breakdown of their ridiculous charges)
Rene' was professional and courteous, he completed a quality job and maintained a clean area.
David McPeek
2 months ago
Jake arrived on time, and did what was needed quickly, professionally, and thoroughly. Pointed out helpful preventative maintenance tips as well.
He gave us detailed explanations for everything (helpfully, in layman’s terms) and was courteous and responsive to our questions. ALL service technicians should be this good.
Daniel Foldesy
4 months ago
Corey was awesome. He was honest, kind, and a problem solver. Corey worked extremely hard to make sure everything was repaired perfectly
Marco was great! We needed someone to fix our leaking faucet and valves after we tried to do it ourself. He got here fast, replaced all the bad parts, and educated us on construction of our house and some future problems to look out for. Would definitely call him again to help out.
Maureen Martincin
4 years ago
The news was not good. Broken tile in front yard needs to be replaced. I dealt with 3 different representatives of Roto-Rooter this morning. My initial contact was with Rene, who was right on time. After he did all he could do to open the drain, he made the contacts with and the arrangements for the remediation team and the camera man to further evaluate my issue, and they arrived in a short period of time. All were very professional, respectful of my property and informative about my issue. Fortunately, I acted in time to pre-empt a much bigger problem that certainly would have developed. Even though the serious work is yet to be done, I am so impressed with the service that I received this morning from all three individuals. I am thankful that they will handle all permits and deal with the insurance company, which will lessen my stress. I would highly recommend Roto-Rooter without hesitation.
Chris 3041: Chris was pleasant and courteous. He arrived quickly when I reported my plumbing problem and fixed everything efficiently. Also, there was no after-mess for me to deal with. Thank you.
He was very nice, helpful & definitely good at his job!
Timothy Meeks
4 years ago
Well I was expecting a different format for the review. But Tech number 2797 Tim came out inspected the problem. He brought in the big boy drain snake and cleared the line. He had me use water and flush toilets. Everything was fine. Then he demo the way you use drain treatment. And it didn't hurt his name was Tim like mine.
David Blate
10 months ago
They were amazing. Did not leave until it was all completed even though it was close to 8pm. Super kind, and explained everything along the way. Very fair priced as well!
I called Roto Rooter Cleveland (Naiman Pky location) and Rene (1199) came to save the day when I had a kitchen sink backup, and ended up addressing even more significant problems that I had been trying to ignore. He and another tech, Rich, came several days over a weekend. They worked tirelessly to clear that drain, address leaky and corroded valves and replace my 24 year old hot water heater. I knew there was more to fix with a funky half bath in my basement, and wouldn't want anyone else to address it but them! Thanks so much for treating me kindly and keeping me informed every step of the way.
Christopher Strauch
3 years ago
Had a backup problem in our basement drain, Ted #1700 came out from Roto-Rooter and gave a no nonsense evaluation and proceeded to snake the pipe to the street. Very Friendly and guaranteed.Also had my pipes fail under the sink. Warren came out immediately to rescue my miserable attempt at fixing the situation. Very good
Stephanie Causby
4 years ago
#3458 Technician was friendly, knowledgeable and kept us informed of the progess. The job was successfully completed. Very happy with Roto-Rooter service.
Parker Rennels
2 years ago
Was initially given a 2 hour service window for the morning when I discovered my slow leak had become a big leak overnight. No techs were able to make it out that day. Rating is lower because of the schedule delay. However, Paul (630) was out first thing in the morning on the next day and even suggested a better fix for my issue than what I was expecting. Work was well done and very quick.
We had used Roto-rooter at our previous house so we requested Rene to help us out at our new house. Talk about earning his money, he spent all morning in 90+ heat and got the job done. A satisfied customer again.
Peter Stadler
5 years ago
first time user of Roto-Rooter. Would not hesitate to use them again. From scheduling to appointment to follow-up, it was first class service.
I had Orlando out. He was excellent and gave me advice on how to avoid this issue with my kitchen sink again. They were quick and very good.
The plumber (Dale 2393 and Matt 1862) were amazing! Dale was knowledgeable and helped me pick out a new hot water heater. He explained everything he was going to do and why due to my previous system being 20yrs old.BUT the Customer Service/schedulers were ATROCIOUS and kept changing my time meaning I had to wait 5days even thought I said this was an emergency. And when I would call to get an update after i had waited the 4hrs window that wasn't my appointment they would get annoyed with me, telling me just to wait. When you make an appointment Roto-Rooter you HONOR IT!!!If you can wait then there plumbers are great. if it is an emergency then stay away! Waiting on them caused me more problem with the water damage it caused.
When I called the response time was excellent and the workman was friendly and polite. The job was done quickly and I was very well please with the job. If a I have any other plumbing problems I would certainly call them.
Tlovesdining Tlove
2 weeks ago
My tech Aaron was very informative and professional I would highly recommend
Colleen Knasky
3 years ago
Arya (#3978) was friendly and professional. He gave us tips to avoid root encroachment in the future. It's raining...again...but no more flooding!!
Donna Keenan
5 months ago
Roman (6720) was awesome!
Dawn Norton
10 months ago
Good job, Alex & Scott were friendly, knowledgeable and very professional. Very satisfied with the job they did.
After struggling to do it myself, technician Bryan came out and did a great job clearing a drain in the laundry room. In addition, he did a great job installing a new toilet and flange.
Aaron went above and beyond to make sure the job was done right.
Called Roto Rooter early in the morning, sent out a guy in 45 minutes. Great service and a great attitude by our technician Rene #1199. Couldnt have asked for better service
Great experience technician Paul 630 was very good at explaining the process took the time to answer all the questions I had overall very satisfied with the service
Miranda Maynard
5 years ago
Roto Rooter was quick to respond for our plumbing needs. Ben and Matt were exceptionally professional, kind, and explained all of the work in detail. We have used Roto Rooter in the past and would highly recommend their services. Thank you!
Michael Seamon
a week ago
Very professional and quick to find a solution and compete it the same day.
Jake was great and very easy to work with. Jake was very personable and stayed past his shift to make sure my project was complete. Simply the best! Tech number 807.
Did a great job and were very thorough throughout the whole process! Would recommend!
Bobby the technician was very friendly and explained all that be was doing to repair the plumbing issue in my home. He answered all of my questions and was very pleasant!
Scheduled a service call for the same day online and they were on time and resolved my issue quickly. Very happy.
Keith was very professional and fixed our clogged pipe very fast and efficiently!
Sheena Devese
2 years ago
Great service provided. Not only did the service tech fix the problem within minutes, he was very informative and professional. Any questions I had he did not hesitate to answer! He also solved our singing pipe issue (which we suffered through for five years), all we needed to do was replace the shower head 😑. Definitely would recommend!
danielle martin
4 years ago
Rene Castro (1199) came to take care of my drain problem. He was very courteous, professional and polite. He explained everything he was doing and pointed out things that he found during the process. He was able to take care of my problem and I feel confident that the problem is fixed and we will not have any further issues. He advised how to use the monthly maintenance product very clearly. Rene is definitely an asset to your organization. I would recommend Roto-Rooter to anyone that had a plumbing issue.
Elizabeth Berkel
5 years ago
The service was really easy to schedule. Customer service was fast and friendly. The technician, Rene, quickly diagnosed the problem and explained our options. We are very happy with Roto Rooter's service and will call them with any future plumbing needs!!
Excellent customer service and a quick response time. Plumber was knowledgeable, friendly and professional in assisting with an annoying main clog. If you have issues or don't want to do it yourself call these guys!
The technician arrived on time. He was very flexible with our requests since we changed drain cleaning method on site.I found dealing with the office satisfying.Our technician, Orlando, tech. #70, was very courteous and professional. Overall, (except price), the experience was very good. We will refer friends to Roto Rooter.
Doug, #2530, just left my house. He was very professional, from wearing covers on his shoes, personality, and knowledge.Roto Rooter has a great reputation and Doug lived up to your status.
Great experience! Jake (#807)arrived early and was very conscious of protective gear before entering my home. He assessed our situation, gave all applicable options in the estimate, depending on what he uncovered when work began. Jake was very efficient and friendly. I highly recommend!
Matthew Mesenger
5 years ago
Had the pleasure to work with Rene to help us clear up a downspout problem. He was polite and very knowledgeable. We asked him several questions and he was always happy to provide a good explanation about what he was seeing. Best of all, our downspouts were unclogged! Very happy with the service.
Nicole Chierici
4 years ago
I was very pleased with the service. My only negative was the price of the service. Near $400 for quick drain to be unclogged.
Had a hot water heater break on a Friday, or at least that is when I found it. Called Roto-Rooter that evening and they had someone out the next day at 8 AM. The service/installation tech was awesome and was very thorough in explaining everything to me. Did a great job and and ill be requesting him specifically for any future work. If you're looking for someone good ask for Terry (4911).
Great service,on time, got the job done in a timely matter. And a great personality from the crew. I highly recommend Roto- Rooter
Had a pilot light that was not working on my water heater. My water heater is old but Jamie was able to find a part to fix it. He explained all my options and did an awesome job quickly!! Would not hesitate to have him back to install a new water heater if it ever comes to that!!
Very pleased with the service provided with this company. It was explained to the point of understanding completely what process is needed and offered some suggestions as well. Thank you.
Roto-Rooter did a fantastic job of answering our questions and keeping us informed every step of the way. Our home is very old and the job was not an easy one but they were able to troubleshoot the problem and suggest updates to the plumbing that fit our budget. We are extremely pleased with their level of professionalism and thoroughness and especially their attention to detail. Thanks guys!
Jeffrey Hriczik
4 years ago
I give 5 stars for my technician #1199. Knowledgeable, experienced and helpful. Excellent customer service on his end. My problem was fixed the day he showed up. My only minor complaint is I expected someone to come out the day before as told on the phone and never heard from anyone. Next day my tech shows up out of nowhere and he did great work. Seemed like a miscommunication fail on dispatch or operator. Other than that, high five(stars) to 1199
Paula Gardinsky
4 years ago
We had several water leaks happen all at the same time. We called for service and Roto Rooter was the first to respond. Repairs were done by Rene #1199 and Rich #2338, both were very professional and explained every thing thoroughly. After they finished, everything was cleaned up and looked better than before.
These folks have helped me out twice with unclogging the main line in two separate houses. Response time is excellent and pricing is fair. The technicians are professional and I cannot thank Chris enough for opening up the septic tank so he didn't have to bring the machine inside the house I just bought. It took almost 3 hours but we unblocked the line and the issue was resolved. They're never going to leave without fixing the problem and I've been satisfied every time they've helped me out.
Tim was friendly, very knowledgeable and helpful. I will recommend Rotor Rooter. Thank you.
Jessica Coleman
3 years ago
Warren was a dream to work with. He was extremely professional, timely, and knowledgeable. He talked us through the work he would do, showed us the completed (and working!) drain, and answered all of our questions. We will absolutely go through RotoRooter and hopefully Warren again. Thank you!!
Needed help in an emergency, and just to clean out a main drain was quoted $375. Ripoff Rooter! Call Value Rooter instead $250. Still a ripoff, but it was an emergency.
Susan Hurwitz
3 years ago
Alan, our technician, #4097 was exceptional! He represented the best of -professionalism; prompt, polite, respectful; following all recommendations re social distancing and honoring our requests in that regard. Then, most importantly, he resolved our -problems and left the work areas spotless. I could not recommend this man more highly!
After dealing with the headache of a flooded basement, we called RotoRooter to help us clean up. They immediately sent someone out to look at things within an hour and set us up with a plan to remedy it. Even though we were one of the many affected by a flash flood in the area, and they were slammed with calls, they took the time to help us out and explain everything. All of the crew they sent over were professional and explained what caused the issue (badly laid sewer line plus major amount of water from torrential downpour). Definitely saving their number for in the future.
Kacey (5811) did a great job fixing our plumbing issue. They had to dig up pipes and replace them. It was a big job and he did great. He also explained everything very patiently to me. He worked nonstop until the job was done. Matt (3281) did very well in helping Kacey. I would trust and recommend both of these guys.
Hypersonic Hobo
a month ago
Kitchen sink was clogged at 11AM, the tech came out at 3/330 PM, out the door fixed like new at 4:30PM. Quick, personable, professional. No regrets
I had an urgent situation and they responded quickly, affordably, and in a timely manner
Emily Benford
8 months ago
Jermaine was amazing!! Spent all day here (it was very messed up) trying to get to the bottom of the problem to make sure everything was fixed correctly - can’t thank you enough!
Our experience was a complete disaster! All starting from the initial phone call made to your guys company. I was misrepresented in regards to how the appointment was going to handled by the call rep. Once the technician came out he displayed complete unprofessionalism and intimidation. After previously discussed on the phone our price was extremely high for the minimal work that needed to be done. After calling in to get some clarification the tech began to get upset. We will NEVER give business to this company again, and if asked will have nothing positive to say about this company. If you want a company that will rush in, rush out, over charge, and show complete disrespect and unprofessionalism, choose Roto-Rooter!
Robert Stoeckinger
5 years ago
Michael (the plumber sent out) was very informative and helpful. Got the job done very efficiently and gave me advice on how to avoid similar problems in the future. Would highly recommend!
Amanda DeSena
3 years ago
Kevin and Jeremy were both so great! Responded quickly to our call and installed all equipment and made necessary repairs quickly and professionally! Were great at answering all of our questions and addressing our concerns.
I'm giving 2 stars becuase I know they are the best but my God are they expensive. I ended up getting a couple other quotes for a job that were thousands less. Don't settle for the first plumbing company you find.
Roto-Rooter was easy to work with! They were able to come out quickly and they give you the estimate before doing any work. Matthew was professional and explained what the problem was and was able to fix it quickly and efficiently. I would recommend this company.
Andrew Johnson
4 years ago
I've used them for a couple plumbing issues now and the experience has always been great. They come when they say they will, clearly explain the options and pricing, and get the work done in a professional manner.
Fast prompt service. Very polite and curtiouus and respectful of my home. I would highly recommend them and I would use them again.
Daniel Keiffer
3 years ago
We were told someone would come check things out every day and that didn’t happen. When it was questioned everything was miraculously dry. Things were a little confusing and contradictive.
Lauren Bennett
4 years ago
The professionals at Roto Rooter were wonderful! They took time to explain the issue, the repair, etc. They were puctual and professional. It was a pleasure working with them.
Deborah Henry
2 weeks ago
The technician was very responsible, very professional, and on time with the time it took for the day it was very peaceful and work was well done. I appreciate the technician and his experience.
Called with an emergency at 8:00 AM and had a serviceman out within a couple hours. Very efficient and helpful, we very much appreciate their service!
Kathie Younkin
5 years ago
The men who came to do a clean and check of my sewer pipe were very professional with the way they addressed me and my situation. The supervisor walked with me around my draining system to explain to me about pitch and sewer pipe sizes that work best for rain runoff. He also came in to explain to me the best way to flush my water heater. GOOD JOB all around.
We Contacted roto-rooter for a clogged kitchen drain that we could not open. Technician #3224 Donnie was here within an hour and had the problem fixed in a very short time. He was extremely helpful and knowledgeable and explained the entire process to us. Although more expensive than other quotes we had, we are very willing to pay for extremely fast, efficient, and friendly service! We would highly recommend Donnie and roto -rooter!Aaron and Ashley Davis
Responders Kevin #5040 & Bart #5981 were both very friendly and knowledgeable, giving me several options, and letting me know of possible future problems. No high pressure, and I felt they did a thorough job.
Catherine Waddell
4 years ago
We recently had our garbage disposal replaced by Keith. He thoroughly assessed our existing disposal to make sure that it was beyond repair before offering several options for replacement. He was friendly, knowledgable and completed the work in a timely fashion. We are very happy with the work that was done and would definitely call Roto-Rooter again for other plumbing needs.
Rebecca Lengyel
a year ago
The technician was so friendly and helpful, did a great job in locating and removing blockages in the sewer, removing unmentionable material in the crock holding the sump pump, and in making sure the sump pump returned to working properly again. My anxiety was unbelievably through the roof and despite coming out in snowy and cold weather conditions, working inside and outside, he did an amazing job and made me feel safe again. Thanks so much!
Lyndsey Lackey
4 years ago
We had a clog in our bathroom tub. We called roto rooter and they sent out Matthew (4439). He was on time and very knowledgeable with his job. He completed the job very quickly and the price was fair. He got the job done quickly and effectively.
Jake was very courteous and professional.
Everything from the phone call requesting an appointment to the service done by Mike #1258 was perfect!!! Mike was very friendly and did a great job! Will definitely call again and continue business with this company!
Jeremy Duchon
10 months ago
We had Adam out he was very professional and friendly. He took his time to explain everything he did and told us what we needed to do next. We would definitely want Adam to come out again if we ever needed him. We would highly recommend Adam for anyone else who needs any type of plumbing service.
I can't say enough about the responsiveness and professionalism of Roto-Rooter Plumbing Service. Steve 3458 and Vernon 3997 were very nice and performed great quality. The guys who dug my sewer pipe were punctuality and respectful. Their Value and Quality cannot be beat! Very pleased with their work despite any awful night of a flooded basement with raw sewage.
Within 4 hours of calling I had my leak fixed
We had an emergency plumbing issues involving water backing up and partial flooding. Keyth came out and did a fantastic job, he went above and beyond and even stayed later once we realized there was another drain outside of the house in which he jet cleaned. Wonderful assistance to a freaked out homeowner.
Called Roto-Rooter out to clear a slow draining sink. I tried several things but was unable to resolve the issue myself. The technician, Red, was very polite and professional. He took the time to listen to what I had done and quickly located and resolved the issue.
David Kushman
3 years ago
Roto-Rooter plumber Drake #1255 was very thorough and professional. In addition to the details of troubleshooting plumbing professionally, he also followed CDC guidelines as required during this time.
Beverly Turczyk
4 years ago
Our technician, Chris (#3041) was very professional, clean and efficient. He determined the problem (clogged sink), shared what he needed to do, did it and was in and out within 30 minutes. I would use Roto Rooter in the future because of the experience with him.
Roto rooter re-installed my sink after it collapsed into the lower cabinet. The price was steep but the quality was excellent.
Gloria Buxton
2 years ago
Tried to rip me off by offering to sale a 7400.00 job that I didn't need at the time. Be careful! However, I received a call from the Corporate office on 10/19/20 who apologized for the service and said he would look into it. Thank you that someone is checking on the service calls. Thanks Steve!
Jennifer Fleming
4 years ago
After a failed attempt to handle our drain problem on our own, we called Roto-Rooter late on a Monday night. They answered the phone quickly and were able to schedule us for a morning appointment the next day. Service was prompt and efficient. Our tech, Rene, #1199, was extremely knowledgable and polite. I learned a great deal about how to maintain our drains to prevent future problems. Our drains are now clear and we can wash dishes again. Thank you Roto-Rooter!
service Man Rene (1199) was excellent, esp with our kids and dog. he was careful, extremely clean and explained everything. 100% satisfied
Deontay Anderson
4 years ago
Great service, called in the afternoon to service a leaking water tank, expected an appointment for the next day or so but was told a service technician would be available in less than 2 hours. Tim installed new parts for me at a very reasonable price. Would definitely refer to family and friends, thank you.
Gideon Arnett
4 years ago
Our service technician Rene was very professional. His assessment of the problems we were having with our bathtub and kitchen sink was thorough. He did quality work in a timely manner, and even offered advice about how often to get our plumbing serviced and how to avoid issues in the future.
Krystina Taylor
3 years ago
Matt (4439) and Bart (5981) were phenomenal! After a crazy night of my supply line giving me nothing but grief, they showed up first thing in a great mood. After showing Matt what was going on, he was kind enough to walk me through all of his suggestions for what should be fixed, and also recommended timelines for replacing a couple of other things as well.Matt and Bart both were extremely professional, knowledgeable, and good for a laugh. I look forward to seeing them again on future projects.
Heather Reffett
3 years ago
Caleb, #1401, was extremely professional and left me very impressed with the completed work. He took time to answer my questions and ensured that I was satisfied with the results. In addition, he gave me tips on how to maintain the new equipment and have it last longer. Overall, Roto Rooter was quick to respond, Caleb did high quality work in a short period of time, and the price was fair. I couldn’t have found better service.
Came out when they said they would. Got the job done in less than an hour! Cost me $361.00 they do not offer hourly rates so be prepared to pay for this service! Overall the employee was very nice and the service was performed in a professional manner.
Joe (4175) was GREAT. Both he and the 2nd guy who showed up for a short time were very informative, helpful, explanatory and professional! They did everything they could to make sure our problem was solved. Joe worked very hard to get to the root of our problem and he even cleaned up my floor when he was done! Thanks Joe! Super impressed! DEFINITELY recommend!
Anita Culbertson
4 years ago
This was a fantastic experience! We have been having ongoing problems with our shower drain and finally had gotten to the point where nothing was working to alleviate the issue. We had sitting water in our shower and went online to see what was available. I did not even need to speak to the company and was able to request a technician from my office computer, between sessions, via the internet request form. I hit send at 11am and by 4pm I was home from work and a technician was at my door. Not only was the technician knowledgeable and effective in resolving the issue, but he was also friendly and easy to talk to. He answered all of my questions and was on his way by 6pm! I have him and the wonderful company of Roto-Rooter to thank for my nice hot shower on this cold blustery night...as well as a year supply of maintenance treatments to keep my pipes in working order from here on out.Thank You Roto-Rooter and technician 4586 for the simplicity of this system.The Culbertsons
The experience was great! We needed a new water heater and Paul(630) our technician was great. Fast, efficient and very clean. Old one out (20+ years old) and new one in in 2 hours! Total of 3 hours with getting the parts. Not our first great experience with Roto Rooter.We will use them again!
Ronda DeMarco
7 years ago
I was very happy with the outcome but not too happy about all the hidden charges. I specifically asked what the hourly rate was before they came out. I was told no hourly rate, they charge by the job. Well, I had 3 separate charges for one job. One of which he told me was for my time They took 30.00 off that fee but didn't let me use the coupon then, so no real rectification there. Also, took 5 days to complete the job which took all of 15 minutes to complete once he had the part. Leaving me to ponder what about MY time without the shower? All the charges were explained to me, but still feel I was way overcharged for this job. But, it's fixed, saved me from a new shower unit, the workers were very professional and cleaned up after themselves and are definitely knowledgeable so no complaints there. Now to find a dry wall contractor because there is a hole in my ceiling, another cost for me.This problem occurred again for me less than 6 months later. However this time I felt the service was exceptional! I wasn't overcharged, they were fair about going a littler further in insure it didn't happen again. Marco and Josh fixed it in less than 24 hrs! Istill need to hire a drywaller to repair the whole in the ceiling but I'm hopeful this problem is fixed once and for all.
Trinity Coughlin
2 weeks ago
Stephen was very nice and effective, great service.
Linda Ehrnschwender
7 years ago
Marco and Keyth were very polite and professional. They answered my questions, made suggestions, and resolved my problem quickly. I have used RotoRooter for over 10 years and have never been disappointed.
Edward Richter
6 years ago
Scheduled between 12-4. Took day off from work without pay. Still no phone call at 430pm. I call to inquire and they state running super behind ask to reschedule. I say no as Ive already lost a day pay. Phone lady says whatever we will find someone sometime time tonight. At 730pm finally get phone call. Told them to cancel. I used them before to do under sink plumbing. Sold house and underwent inspection and stated p-trap was too short. So not only did they do bad work first time. today they wasted my day. Save your time.
Skylar Spitzer
3 years ago
Matthew (4429) was great! I had an issue with my water heater around 2am and he arrived by 8am and was finished installing the new water heater by noon. He took necessary precautions regarding covid-19 and got the repair done quickly and efficiently! Thank you!
Richard Wright
3 years ago
Technician Rene Castro #1199 did a excellent job I am very satisfied with the work which was done. You guys gave me a very good price And me and my wife are thankful for Rene and the Rotorooter service we received.
Dawn Ermler-Fischer
4 years ago
Chris (3041) did a great job and we are so happy with the work he did! Job well done!
Geoff and Marco (as well as their 3rd worker) did a fantastic job. Very professional, provided great information about the issue and what was going on. Recorded the optical snake feed on my cell phone and had an overall great experience. Not sure on prices specifically, but they are professionals and the total bill was expected and worth it. That's why we're all not plumbers :)
Really poor communication over 4 days worth of services, which should have been 3 days. Poor customer service. Disappointed and won't be using again. Do not recommend.
Tech Ben #827 very polite and knowledgeable. He was very determined to fix the problem and left my kitchen as he found it. Only complaint I have was the cost was excessive for the type of job.
Jake (807) did an excellent job. He was friendly, professional and knowledgeable. We really appreciated it.
Came out next day to hook up a pool heater. While he was here, Paul identified an repaired a water leak and another unrelated gas leak. We were super pleased with his work!
Stephanie Gaba
5 years ago
Roto Rooter got a technician out to our house the same day to replace the sump pump in our crawl space. He was able to give us a quote before beginning the work. Paul was prompt, friendly, and completed the install as requested!
Cynthia Monchak
4 years ago
Rene was wonderful. He fixed our drain issue and though he spent a few hours at my house, he was friendly and kind to my family members who were home the entire time . He explained what he was doing and left a solution to put down our sink each month to keep it running smoothly. We would use this service again!
Michael Rusnak
5 years ago
We have a relatively new home. There were strong storms in the area and our main sump pump failed. Our backup couldn't handle the flow. Water started coming up from the foundation. We contacted Roto-Rooter, they said they wound be there within 2 hours. We were a priority. Took 3 1/2 hours. Now the plumber who came was great. Fast, efficient, seemed to care. He even shop vacced the standing water.
Harrison is extremely knowledgeable and listens to answer additional questions. He efficiently fixed our issue, and the overall value proposition is compelling. Will be using him again.
Technician was friendly and effective and helpful. Will call this company again.
My kitchen sink drain decided to clog on a Sunday and Roto-Rooter was the only one in the area available to come out that day. In just over an hour from calling, they arrived and unclogged the drain for me. The plumber was friendly and courteous as well as knowledgeable. The service isn't cheap, but if you end up in a bind, they'll be there!
Keyth is a great technician, and his on the job training of Aaron had me learning. Prompt, professional, and personable.
Bayley Haberman
5 years ago
I'm a new homeowner and recently experienced a sewer drainage issue. I called Roto Rooter and their technician Dan showed up and was the ultimate professional. He was friendly and walked me through this whole process and made it easy to understand. He completed the job in a timely manner and was extremely thorough. I'd highly recommend these guys to anyone with plumbing issues.
Paul was absolutely AMAZING! Professional, knowledgeable, respectful, and on time. If I could rate him 10 stars, I would. Would most definitely recommend.
Kyle came out on a Sunday. Gave us an estimate and we went through with the repair. Had it done quickly and he left the area cleaner than when he got there. Will use for future plumbing needs for sure!
my experience with roto rooter was very professional. My tech was a gentleman named Rene id number 1199. I received service on 10/16/2018 and was very satisfied with the results. I will use them again if I need to.
Margo Johnson
3 years ago
Warren came in, assessed the plumbing situation and corrected it so there are no more leaks. Warren was kind, polite and professional. He told me what the problem was after he fixed it. I would give Warren 10 stars again if I could. Thank you for a job well done. Your company is the best!!
First of all, I would like to apologize for writing this review so late. It has been a couple of weeks since my GREAT!!! experience with Roto-rooter. It was Sunday February 24th, when I decided to attempt to fix my bathtub faucet, I had consulted with a couple of people and I was told it would be an easy fix, it would be simple and all I had to do was this and do that. I figured since I had changed a couple of bathroom sink and kitchen sink faucets I would be fine. Well of course it didn't go no where near as easy as it should have, not to mention my dear mother told me to call a Professional, but again I felt I had it.Well, during my attempt, I should have known I was in trouble when every time I turned around I need to stop and go buy anther tool, finally to make a long story shorter, I reached my limit after running into problem, after problem. I stopped and started looking for help. Roto-rooter to the rescue. They were the first ones to get back to me and could come out that Sunday afternoon. I was very lucky to get Bill 811 as my service man. Bill 811 was a tremendous person and a tremendous help with the entire situation, he came in and accessed the situation, discovered a problem, that I had caused by not fully turning of the water supply to the bathroom. We were able to stop the leaking water before it could cause some serious damage. Bill 811 was extremely helpful, very knowledgeable, and professional during the whole process. He was able to install the faucet, install cut off valves to create isolation to certain areas so that I wouldn't have to shut off water to the whole house. I can go on about Bill 811, but I will conclude by saying he provided some of the best customer service that I ever experienced. Thank you Bill 811, you were GREAT!!!
Jermaine did a fantastic job cleaning the kitchen sink for us. Would recommend anytime to anyone!
Michael Arundel
3 years ago
Roto-Rooter came out to my house within 2 hours of calling them and resolved my issue quickly. 5 Stars!
David Sholiton
3 years ago
Several days before, a local plumber was unable to snake our blocked bathroom sink drain. Said he'd have to open drywall and rework pipes; a very costly and disruptive procedure. RotoRooter was called and able to come out in 1 hour. They were able to snake out drain successfully and the whole job was done in less than 2 hours after my initial call.
Alice Hill-Black
3 years ago
Rene was the tech that came out, he was very professional and made sure he and I were both safe. He also answered all my questions and made sure I understood what was going on. I would most definitely call and use them again!!
The technician was timely, professional and corrected the problem. The price was really high though ($450!!) especially just to correct a toilet that wouldn’t stop running. I really need to find a local plumber and stop paying these corporate prices.
Amanda Barreto
5 years ago
Tim arrived quickly on a Saturday afternoon to help us with a bathroom issue. He called about 30 minutes in advance and tended to the issue very professionally. He even put up with our dogs who forgot who he was every 5 minutes and barked their heads off.
Bernard Harris
5 years ago
I burst a water pipe under my bathroom sink and water went everywhere. Called and within the hour, they sent out Chris (tech #3041) who fixed it within 20 minutes and was polite and personable the whole time. Even when he had to go up into a horror movie-style crawl space filled with spiderwebs. Would definitely recommend both the company and the individual.
We had a water pipe split and emergently needed service. Manny came out immediately and fixed everything up! He was great. Perfect service, highly recommend in an emergency.
My bathtub drain was backed up. Was not able to unclear it myself. Was in the evening after everything is closed. Called Roto-Rooter. They sent a guy out to look at the problem. In less than a half hour Marco and the drain cleared. He did a great job of explaining everything. Took the time to answer any questions I had. Cleaned everything up after he was done. Very happy with the work he did. Would recommend them to anyone.
Caleb is an excellent plumber and went to great lengths to ensure everything was taken care of. He didn't use any shortcuts and offered advice on how to keep things working properly in the future. Service was prompt and thorough.
They came out to replace an outside faucet. The work was quality and the worker, Paul, was professional
On 2.28.18 and 3.1.18 your employee, Ted 1700, did a good job. He answered my questions, explained and showed me what he was doing.
He has a friendly attitude. M
Great service!! I had a plumbing issue on Monday so I called to see if anyone was available to check it out and let me know why my basement shower and toilet were backing up. Jake arrived shortly after 8am on Tuesday. We talked about the problem I was having and he suggested that he could try using a snake type tool and see if he could clean it that way. If it didn't work he'd try something else. The snake tool worked good but he felt there was something else going on so he called his supv to come check it out. After Brandon sent a camera down the sewer pipe he found the cast iron pipe was corroding and I could see that it need to be replaced. We got that scheduled to be done in the next couple days. The only way I could be happier is if their service was free
William Ramsey
7 years ago
We recently had Roto-Rooter from the Avon, Ohio come to our home to clear a blocked floor drain. This is our second experience with the company (a defect in the original construction of the home requires periodical maintenance). The technician, Marco #46 was neat, prompt, courteous and very knowledgeable.Thankfully, we are flowing smoothly again.We would recommend Roto-Rooter to our family and friends.Bill Ramsey
Warren was very friendly and helped solve our plumbing issue in an efficient manner
Colleen Forster
4 years ago
We had a large water leak and roto rooter was fast, efficient, and professional. They not only helped us fix our leak, they also helped us with the clean up.
Katherine Sigel
3 years ago
Warren showed up quickly, greeted us warmly, and efficiently fixed our toilet for us. He wore shoe covers and gloves.
Larry Mazzocco
4 years ago
THis service was provided at a rental property that I own. They serve was delivered on time and professionally.
Ted 1700 was fantastic. Our kitchen faucet was leaking. Instead of replacing it with a new one, he recommended that we contact the manufacturer since they have a lifetime warranty. They sent us the parts necessary to fix it free. He installed the new parts thus saving us at least $290.
Joanne Finelli
5 years ago
Second time was the charm. Rene #1199 was wonderful - professional, respectful and knowledgeable. Rene restored my faith after a very bad episode day before!!
We had an excellent experience with Roto-Rooter this week after our technician, Rene (1199), resolved an issue we had with our garbage disposal. After realizing that a piece of plastic blocked our garbage disposal, we spoke to a friendly customer service agent at Roto-Rooter, who dispatched Rene within the hour. He removed the plastic blockage and performed maintenance on the disposal, which now runs better than ever. He clearly explained the services provided and made recommendations for the health of our plumbing. I would recommend Roto-Rooter to anyone in Cleveland in need of this kind of prompt maintenance. Thank you!
Robert Berteau
4 years ago
Rene, #1199 was on time and very pleasant, worked on clearing drain for about 2 hours before successful, very helpful with tips on how to keep drain clear in the future, would recommend him to all.
Michelle Stefunek
4 years ago
Manny was my technician who came to my house to fix my shower head knob. He was punctual, courteous, and respectful. I would recommend them again.
Connie Willemin
4 years ago
The first phone call I made was answered by a person instead of an answering machine. Rene, the service repair person was here an hour later. He was super courteous and explained everything and gave me options before he started working on the problem faucet. It works better now than it did when first installed. I was very pleased with the whole process from start to finish. Thank you Roto Rooter!
An excellent service. After two estimates and ridiculous prices because it was not the problem of other companies the technician Kyle 2267 found the real problem is paid just the price. Thank you
Natalie Hatchett
3 weeks ago
Stephan was excellent! Very professional and knew exactly what he was doing. He is an asset to your organization
Megan Leigh Juric
a month ago
Couldn’t ask for a better professional experience! Came same day within the hour, very detailed and knowledgeable about our emergency situation, and happy to help! We will definitely be using again for annual maintenance.
I had a potentially bad problem and they gave me the most direct solution. While cost was not the high point of the scenario, I was impressed with how the two gentlemen handled themselves.
Lenora Lockett
4 years ago
Replaced my leaking faucet: called and scheduled a repair appointment; called me 30 minutes before arrival; showed up On time; quickly assessed the issue and explained options; quickly and neatly replaced the kitchen faucet. It was great!
I called Roto Rooter. A man named Manny came to my house, and gave outstanding service, and his professionalism went the extra mile. Both my wife and I were put at ease. We totally understand what we were shown. He explained all the options and we got great results!! I if need be; will always ask for MANNY, he provided top notch service. KUDOS TO ROTO ROOTER!!
EXCELLENT SERVICE!! Dispatch called twice letting us know our technician, Larry was on his way. Larry arrived on time, was very profession, thorough, and clearly explained his process to us as he was working. The problem was fixed in less than two hours! Will definitely use their services again if needed!
Great customer service very helpful very professional thank you for sending Stephan
Jalandria Womack
3 years ago
Warren was very helpful and had great customer service. My family does expect to do further customer service in the near future.
Excellent service. Marco and Josh were very pleasant, and got the job done. Thank You!! A+++
Anthony Petrella
a month ago
Aaron, Tech#526 arrived right on time and was able to quickly solve my issue. He politely explained what he was doing in terms Id understand and troubleshot to find the most effective solution.
Jackie Ferguson
4 years ago
Their service was professional and great. They were right on time and easy to schedule around. The best part was Larry who was extremely knowledgeable!!! He explained how my system worked and the problems. I felt very confident in his ability and was well taken care of. He was excellent!
Taley Freeman
6 years ago
Marco saved us thousands and we are so thankful! He found the drain for our washer that had been covered for at least two years. My husband and I have been emptying buckets of laundry water and now we don't have to! Marco and his technician were very polite and answered all questions we had. I will definitely be calling Roto-Rooter for future pluming & drain service.
Caroline Schuerger
4 years ago
Definitely a good experience! They came in a timely manner, and explained all the expenses without hiding anything. I recommend them.
Nick and Jake were very professional and offered full disclosure of the process to clear our issue. Very confident recommending this team. Thank you!
Paul is the best! He's done work on my property before and does great work. Being a out of state landlord can be challenging but Roto Rooter makes it easy.
The technician who came to do the work (Chris 3041) was very professional and did excellent work and clean up. He was a great representative for your company.
Paul #630 was not only knowledgeable and proficient at his job, but his kindness and courtesy will keep me using roto-rooter services. Hats off to a superb job
Scheduling was very easy and can be done online.The individual sent out, Kevin, was super helpful, professional, and took the time to explain everything and ensure all my questions were answered.Overall a great experience and would highly recommend their services.
Melanie Dennis
4 years ago
Its never good to hear/give bad news but at least they were professional and understanding of my frustration and made an effort to make me laugh when they could. (New house, broken sewage line)
Renee was my servis teck. He was prompt and very nice, kind and very polite. Great job well done. My drains and pipes all cleared and running great.
Dan #3437 and Donny#3224 replaced my toilet, angle stop and water supply tube. They did an excellent job - and got it right the first time without any problems. They were friendly, quick, neat, informative and cleaned up afterwards. Made me glad I called Roto-Rooter to take care of this. Thank you both for a job well done!
Chris (3041) was awesome and spent a lot of time reviewing and fixing the problem. Would definitely recommend them to someone else.
Jake was great. I had a bad clog in my toilet. It looked disgusting. He got the problem taking care of right away. He didn’t try to charge me the higher price like some companies. Gave me tips on how to avoid a bag up like this again. He even cleaned the toilet for me!! He was very professional and friendly. Thanks Jake
Pros: gentlemen was very friendlyCons: price gauging, shotty job and sat here for 2hrs for a job that required 45min.Price gauging: we purchased our own sump pump after wednesdays storms and flooding in our basement. The guy showed up here at 6:09pm Thursday. He charged us $856.78 to install a sump pump that we bought. Since our back was against the wall we had no choice but to have the job done. He claimed to have changed our back flow as well. After 3 other plumbers observed his work and gave us their quotes we realized just how much he gauged us. Other plumbers informed us that he installed a portion of the piping wrong.This is a prime example of someone milking a situation. To make matters worse, they won’t return our calls about the matter either.Please. Please. Please.DO NOT USE THIS COMPANY.unless you or someone you know and trust works for them and they fairly charge you, you will be screwed.The only reason my husband didn’t install the pump himself is because the man told us a back flow valve must be installed when changing out a sump pump. My husband didn’t have it nor know how to do it so we had no choice.Oh and this company runs on commission so keep that in mind when they stay longer than what a standard job should take. Learned that too.
Melissa Bondi
3 years ago
Kevin and Jake were on time, very professional, and really lovely to work with. They knew precisely what was needed and accomplished our requested work efficiently and effectively (a camera scope and cable on the sewer line, and removal of tree roots to clear the line.)They provided detailed notes and information on the job invoice as well. Would absolutely use Root-Rooter again (and Kevin & Jake specifically!) Thank you very much.
Aubrey Bryant
2 years ago
We were extremely pleased with how fast they showed up when we called, on a Sunday evening! The gentleman that arrived was very professional. Told us every step he was taking and ensured us we were in good hands. I will be calling again & asking for the same tech if we ever have another plumbing issue. 10/10
Joslyn Nicholson
8 months ago
Plumber was professional. Answer all my questions.
Jackie Stevens
7 years ago
Orlando was very helpful and explained everything to us about what he found. He did a great job. We have tree roots in our sewar drain and he showed us what he found. Good job Orlando
Kevin Barnard
4 years ago
Twice now I've used Roto-Rooter for unrelated plumbing issues. The first was for a stubborn bathtub drain. I tried snaking it myself, as well as using enzymes to treat the clog to no effect. After having a different plumbing company come to address the drain with no success, I called Roto-Rooter, making sure they had the right equipment for the job.Manny was my plumbing technician sent out from Roto-Rooter and boy did he work hard to clear the clog. He wouldn't give up, even after several failed attempts to clear the stubborn clog. His work was excellent, he was on time, very professional and friendly. I can't say better things.The second call was for a water heater that blew off its hot water outflow coupling. I called Roto-Rooter right away and asked for Manny again. He took care of the problem, made sure I was happy with the work, and gave me a fair price for the job.Exactly what you want for plumbing situations you can't handle yourself.
tom sienkiewicz
2 years ago
Very knowledgeable. Took the time to wait to deal with home warranty. Paul was great.
Craig Cardilino
3 years ago
Price was pretty expensive - however the work was great and the plumber was knowledgeable and helpful.
Keith Parker
5 months ago
Had a main line clog. they showed up in record time. found the access points and cleaned and even did camera work. cleaned several sinks and pipes and everything was back together when finished. very informative and listened and explained things in detail. highly recommend Jake and his team.
Karen Wheeler
3 years ago
We had a gas line installed from the meter to a kitchen wall. It was a lengthy job, but the guys did an amazing job! Thanks to Paul #630, and Caleb #401! Great job!
My plumber was very professional and comprehensive. I appreciated Paul’s attention to detail with personal customer service
I had a situation where a home handyman repair went bad. Roto-Rooter answered their phone quickly and said someone would be out within 2 hours. 1 1/2 later repairman knocked on my door. Chris, my repair guy did a great job reviewing my problem and quoted cost of the repair before he started. I thought a little more expensive then what I wanted to pay, but otherwise a great experience.
Jeff, was great quick explained what the issue was, didn't seem like he was charging his own prices , very knowledgeable if I have another problem would like for him to fix it. Thanks.
Regina Coleman
2 years ago
Rich arrived on time and was very courteous and professional.
When I install the new tiolet I will certainly request Rich for the install.
Corinna Vargas
2 months ago
Kevin and another technician (I forget his name!) arrived early and were very friendly and professional - thoroughly explained the work they were going to do. They installed a mixer valve and shower head as well as new shut off valves for a shower and capped an unused gas line. They were conscious of how long the water would be off and how it would effect the household so they kept it to a very short time. Overall very happy with this service!
Lobster Mack
5 months ago
Very professional, excellent service
This is the second time I’ve used Roto-Rooter and they are just great to work with. Very friendly and professional. Would highly recommend. Terry #4911 was also great.
Michelle Mendez
a month ago
They explained everything and was very helpful
Indira Gesink
3 weeks ago
Stephan was courteous and fixed our problem swiftly.
Steven was very efficient and professional. He solved the problem with our exterior faucet. The faucet was dripping and iced over. With record low temps expected later this week, we wanted this problem taken care of ASAP. Steven came within an hour of our call and took care of the problem. He will return in the spring to replace the defective faucet.
Roto Rooter and our technician Caleb did an outstanding job for us! He was timely, professional and efficient - we could not be more grateful for his help. He came the same day we needed services and he left our bathroom cleaner than he found it, so we appreciated his professionalism!
Rich was very professional and friendly. He was thorough in explaining the services we needed and offered advice on future services. Definitely will be calling him in the future!
Janet Blaszak
7 years ago
The Roto-Rooter technicians were polite and explained the charges and what the were going to do. Took care of our problem! Will call again, if needed for anything else. Thanks Roto-Rooter.
Roto Rooter did an excellent job. I had drainage issues and they came out At 8pm and gave me a quote. After using a snake cam, they found pipes to be have complete corrosion. They were able to have someone back next day and installed new PVC piping in the 1st and 2nd floor. Quality and service were great
Phillip Rodriguez
3 months ago
Very professional and informative while unclogging pipes
Was able to come out to my home for a kitchen sink clog in less than an hour. Very professional. They quickly diagnosed they clog, cleared it anf reassembled the sink.
Warren came to our home on Sat eve, determined the problem, offered several options and completed the work in short order. Professional and efficient was his demeanor, well done.
Jake was THE BEST! He did a thorough assessment of the problem, and chose the best option. I wish all of the rotor-rooter employees were as great as Jake.
Brigid Lenihan
3 weeks ago
Stephan was very nice and personable. Really enjoyed his service
Kirk Krogstad
10 months ago
They charged me $705 for two hours of work after leading me to believe this would be a whole day kind of job.
Stephan I received excellent help today . He was very knowledgeable and explained everything in detail.l will ask for him in the future on any plumbing repairs.
Asiyah Westmoreland Abdur-Rahman
a year ago
Would give zero stars if I could! I needed my tub fixed.They sent out a young guy name Douglas(Doug). First he quoted me $400 after taking my tub spout apart. Then went to go get the parts. He came back and claimed the parts were hard to find because the company was so old. He then quoted me $1500! Then he claimed he ran my name with Syncrony Bank for credit and said I was denied and I would get a letter stating why...Which I never got. I figured then he was lying because I already have an account with them on top of good credit. Long story short. I got a second opinion from another plumber who USE to work for them. He did it for $200! Would NEVER recommend them!!! Please get a second opinion!
The tech (Chris) was very courteous and knowledgeable. Able to help promptly and cost for an emergency after hours call was reasonable.
Darrin Brogan
3 years ago
Great response time and great service. Came out at designated time, offered multiple options for fixing the problem, and had issue resolved within an hour, at a reasonable price. Highly recommended
Ronald Lempner
a month ago
Roto-Rooter a company of dedicated
People easy to communicate and work with in all of their various operations.
Ron L.
I was hesitant to use Rotorooter however the quality of service was above and beyond what I could have imagined. The cost was reasonable and I will definitely utililze the company as needed!
Joseph DeMattia
5 years ago
Called roto rooter in the morning they were there at my house the same day by the afternoon. We had a technician named Mike #1258 who was excellent worked hard to fix our problem with the hot water tank. Mike was very helpful with trying to keep the price down for us so he did some troubleshooting on the hot water tank and was able to fix it with out having to replace anything we really appreciate what Mike was able to do and his professionalism and hard work was nice to see.
Tristan Baughman
3 years ago
My tech/plumber was super informative, and talked me through exactly what he was going to do. He was very polite and did a fantastic job.
Rich was very capable, knowledgeable and professional. Solid work delivered in a timely and friendly manner. Would definitely use again!
Lydia Cardona
4 years ago
The technician, Matthew, was very professional and explained what the job entailed before beginning. I also received an estimate prior to him begibegin the job. The plumbing repair looks great!
Shannah Chisolm
5 years ago
Michael (technician 1258) was very helpful and friendly. He was knowledgeable about the issue and let us know exactly what was wrong every step of the way. Only took about 1.5 hrs to complete everything and that also included having to make a run to pick up parts. I recommend using roto rooter for any plumbing services because our technician was reliable and professional.
Mari Pumarejo
4 years ago
We could not be more pleased by the prompt and professional service provided by Tim (#2797). We called last minute when I gave up on my DIY project and he came in and saved the day. Thank you!!
utkarsha hazarnis
a month ago
Excellent service by Kevin. Very professional and reasonable.
noemi hornyak
5 years ago
Had a great experience, our technician (Ted) was very professional, on time, finished within promised time frame, we were very thankful that they were able to accommodate us, we called the day before and already they scheduled us for the next day! other people told us end of the year : ) call Roto Rooter with confidence
Jennifer Shaw
4 years ago
I ordered one gallon and I only got seven point two fluid in my gallon, the bottle look like it was ancient. After I called them, they immediately fixed the problem, apologized and will look at their process to make sure that it doesn't ever happen again.
nichole pinta
4 years ago
Rene was very friendly and personable. He triple checked his work to make sure the job was done the first time. He stayed to make sure everything was in working order before he left.
The experience was subpar. While the gentleman who came to our house was plenty nice, they are for sure a rip off. The charged us a $90 diagnostic fee, after the person that scheduled our appointment stated there wouldn’t be a fee for diagnostics. And this was the second visit because the first person that came out couldn’t find the issue. There was also not fee charged on the first visit. I called and spoke to a supervisor and he didn’t offer any explanation other than “if we do the work we will apply it toward that.” I didn’t think that was acceptable based on what we’re we told and I told them that. The quote they gave us was for $250-$650 plus parts. I thought this was absurd based on the issue the gentleman said we were having. So I called another plumber to get a second opinion. The second opinion came up with the same issue, however he was able to find the issue without me telling him what the first guy said in less than 10 minutes. While it took TWO people from roto rooter over 2 trips more than an hour and a half to find the same issue. So I obviously had more faith in this service and asked him how much he wanted to do the repair. And he wanted less than $100 parts, labor and diagnostics. I wouldn’t recommend roto rooter for any plumbing work.
Natalie Butler
4 years ago
My experience with Roto-Rooter was good. I had an emergency and needed someone to come out to my house quickly and they were able to that. My contractor, Matt was very nice and informative and neat, he didn't leave a mess in my bathroom. Even though I thought they were a bit pricey, I would consider using them again.
Excellent service!!! Mike and his team worked on our sewer line and I couldn't be more pleased. Also, the crew was respectful of my home, kind to my kids and pup (even closing the baby gate when they needed to come inside). They will be my only call for future plumbing needs.
Kaitlin Marvin
4 years ago
Great experience with the plumbers. They were friendly and solved our plumbing problem! They were running late and set expectations, which was really appreciated. I would hire them again. Thanks Jamie and Matt
Indigo De Jong
3 years ago
Corey P (4586) came within an hour of me calling. Great service. He was a straight shooter and worked with me to identify possible problems. He told me what I needed to know to make a decision.
Larry Lightner
4 years ago
They provided excellent service, the plumber Keith went above and beyond and fixed the issue we were having. I would totally recommend their services and will go with them again if we have anymore issues.
Patricia Ware
2 years ago
Did a wonderful job in my time of need esp it being Christmas Eve! Came within an hour to my place .... prevented a flooding disaster with my toilet air valve pump broken.. The plumber Rene Castro was excellent esp in this Covid-19 he wore his mask very Professional ! Highly recommend Roto Rooter
William Eggerichs
7 years ago
Was in the hospital and nursing home for two months doing rehab for a broken back. Needed to up date our master bath toilet to comfort height and investigate a continual clog that had been occurring.. Orlando from the Avon office came out And found that apparently when the house was built the contractors who put in the ceramic tile poured the excess grout down the drain and blocked 2/3 of the drain. This was uncovered through a camera and then cutting out the grout. Problem solved! I had plumbers on two different occasions out for the same thing nothing was fixed. Orlando came in put on foot covers and proceeded with the job. Everything neat, orderly and clean. Which was not the case with the other company. Outstanding Job. Had another toilet installed today 10/22
David Marshall
4 years ago
Kevin and Jamie did an incredible job replacing my water heater. They were able to get the job completed on the same day as the initial visit. Would highly recommend!
Alfred Casino
3 years ago
Our technician was Arya. Very professional and friendly. He had to repair the errors made by a former colleague. We would use Arya again.
Appreciate the work to identify a cause for wastewater backing up into our basement.
Plumber Keith was great! Had a clogged toilet for 2 days, after self plunging and a couple boxes of rid-x... I called roto rooter. And Keith came by before the scheduled time, knocked out the clogged toilet and even cleaned up a little so I didn't have to step into the bathroom in the mess! Definitely coming back and referring my friends and family!!
Brandon Stevens
5 years ago
Super quick service. Chris was awesome and professional. Glad our shutoff valve is fixed so we can get our new refrigerator delivered!
Scarlette Streeter
3 years ago
As always, the worker was great! I have used this company twice before. They are customer service from the time the answer the phone until the time the worker leaves your house.
Patrick Burnham
5 years ago
Just had Caleb here Tech #1401 and it was great from start to finish. Guy was incredibly professional, informative, taught me the cause of my problem. Walked me through the repair process and quickly wrote me a quote for the job. Two signatures and 45 minutes later my leaky toilet was fixed. Price was great, less than $100 for the simple fix. Plumbing is delicate work and should be left to the professionals, sure I can watch YouTube videos for 4 hours and run to Lowes twice to maybe repair the problem myself but for the rotorooter price I'd rather have a professional do that work any day.
I had used Roto-Rooter for years and when my daughter ,Cynthia Dalveren, was having problems with a water leak from the kitchen, she called Roto-Rooter.They came out the same day. Our service technician was pleasant and courteous and quickly assessed the problem and quoted us a price to replace the garbage disposal.The repair was completed within a few hours and he cleaned up any mess or water that was there. He even instructed us on proper maintenance and use of the disposal.My daughter was pleased with the professionalism of our service tech as well as with Roto-Rooter and I’m sure would not hesitate to call them again should the need arise.
Hailey Brown
3 months ago
Kevin and Gary were very quick and did great work. Both very nice! Would use again.
Chris was the young man who came to my house and had my drain running freely in no time at all. He was very personable and listened to everything i had to say. He explained everything he was doing and what the problem was which is good because I always want to know and have questions. He also told me about enzymes to use to keep the drains clear. I would contact this office again if I needed them...hopefully, I wont.
Tim Donerkiel
6 years ago
Gas line cut by road worker. Needed a certified gas line repair plumber to test line after gas company put in new line. Plumber Geoff came the next day in the early morning. Tested the line. Fixed any leaks. Did an A One job.
Ann Hawersaat
3 years ago
I was very impressed by Rene Castro's work. He arrived on time and worked very hard to complete the job in one day. He is an artist! I would definitely request him again in the future.
Marc Hirschsohn
3 years ago
Part of my basement flooded due to a clogged pipe. I called at 8:30pm they estimated arrival at 11am the next day, and actually got here even earlier at 9am! Drake was helpful, inciteful, and professional. My repairs were completed in about 2 hours and everything worked great after! Would definitely call again!
Adrienne Selko
4 years ago
My technician Larry was very professional and did a great job. I have used this company for years and they have always done excellent work.
The guys were super nice and knowledgeable. They were very cautious with COVID and wore their masks the whole time. They worked until the job was done and explained everything to us as new home owners. Thank you!
Joseph Barrile I
8 months ago
A waterline burst over our kitchen ceiling on Christmas Eve. Roto Rooter came out on Christmas day to fix the problem.
tabitha lemin
5 years ago
Can't even begin to say how happy I am with the service provided today. Called for service first thing in the morning and had someone to the house within an hour. Unfortunately, we had a bigger project than originally anticipated but Roto Rooter had someone there with the necessary equipment right away. Our tech, Rene (#1199) worked super hard to get results and kept me informed through each step. Thanks again for your diligence and results!
Jeannette Sgambellone
4 years ago
Matthew was so professional and friendly. He took the time to explain what could be done and what my best options were. I happy with the work. He also was friendly and patient with my kids!
Rene repaired leaky valve in our basement.
He was professional, polite and explained what needed to be done and why. He was very thorough and personable.
Keith Holzhauer
5 years ago
Rene #1199 was very friendly, efficient and knowledgeable. Fixed the clogged drain and recommended the proper product to keep it clear.
Paul was great! He tracked down the part we needed for my busted water heater, explained everything along the way, and did not feel rushed or anything. I really appreciate Roto Rooter getting someone out here on a holiday weekend to fix it.
Caleb fixed the leak on our toliet and some pipes that went bad. He was respectful, hardworking, and nice. We are very happy with our bathrooms!
Dart Motivational Solutions
4 years ago
For those in the Cleveland area that end up with issues with their plumbing, I recommend you request Dan 3239 and Matt 923 from Roto Rooter. They are professional and hard working. They didn’t give up until my main line was clear of all roots! They did a good job for a fair price.
Rolaunda Wells
2 years ago
Aaron was great , nice gentleman, fast pace worker , and dedicated to helping thank you so much
Sam J Santora
5 years ago
I've recently purchased an older home and am in the process of moving in - and naturally finding issues popping up constantly!! Most recently I found my kitchen sink not draining properly - after taking apart the piping I could access, and finding the problem was beyond my reach - I reached out for help..The representatives at the call center were helpful and courteous, and said I'd have a serviceperson at my home within the evening; a few minutes later the phone rang to inform me someone was on their way! Fast service!!!Rene (#1199) arrived, surveyed the scene and set to work - he laid out the possibilities of what could be causing my issue, how he would go about fixing it, and set to work. He was great - neat, personable, efficient.. it wasn't as if I had a worker in my home, but an old friend who came by to help.After correcting my problem, Rene recommended some steps I could take to prevent issues down the road, and offered services from his company on whole-house care which I'll be looking into later on.. and when I do, I know exactly who I'll request to come back!!Thank you!!!
Quick service! Offered next day appointment. Technician who arrived was professional, courteous and super knowledgeable! He took time to explain my options and was transparent about pricing. Will use again. Highly Recommend!!!
I had a plumbing emergency arise on the same day I had an inspection scheduled on my house! I called multiple local plumbers to try and get help. Half didn't even answer their phones and the others were trying to schedule me a week or more out. I was panicking and called roto rooter. Everyone, from the lady on the phone, to the dispatch person, to Jeff (#5076) who came out to help were so nice and patient. He resolved the problem and cleaned it up AND showed me how to prevent these little clogs in the future. I live in an old home with cast iron piping throughout. Totally saved the day! Thank you!
Paul Nebraska
3 years ago
Jake was very customer friendly. He did a great job in addressing our needs. I would highly recommend him.
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