Michael Diffenderfer

5 years ago

Dan was amazing. Showed up on time, finished the work as promised. We have never had any issues with plumbing previously and we were both nervous about getting ripped off by a company. We called numerous contracting companies and Roto Rooter was the only one that came up to give us an estimate. Throughout the entire process Dan kept us informed on what he was doing and gave us options on what could be done to fix the problem. Thank you Roto Rooter for your help and we appreciate your quick response time and follow thru.

Cameron Friedman

a month ago

Alex was great! Very professional and diagnosed our issue quickly and was able to assist us getting the problem resolved! He was a life saver!

Camilla Gaitor

3 years ago

Vernon from Roto-Rooter was great! He fixed our clogged kitchen sink and gave great advice on what to do in the future to prevent it happening again. I would recommend this company to anyone needing plumbing or drain service.

Eric Burguera-Couce

a year ago

I cant say anything about the work they do, I have no doubt it is of quality. But my experience with serve is very poor. In two occasions i was given a 4 hour time frame for them to come, and was cancelled on both occasions. Very frustrating to change plans for them twice and have nobody show up. Will not use them in the future.

Elena Kucharski

a year ago

Everyone at Roto is top notch! Every service person that came to the house-and we had many- was so kind, polite, and took time to explain everything that needed to be done. I won’t use anyone else after this experience.

Jessica Guerra

3 months ago

I want to thank Matthew 5422 for everything he has done for us. He went above and beyond to get everything done. I appreciate you and highly recommend!

Christian Love

7 years ago

Super fast and professional service! Other plumbers seemed annoyed, had service call fees, higher estimates, or just took to long. Trayvon was here within an hour and done within a hour. I had been trying to get my kitchen sink down for 3 weeks. Would definitely recommend.

Kelly Krumhansl

2 years ago

My experience was great! Matt and his crew were very professional and friendly. I was kept update through the whole process. They went above and beyond to make sure my crawlspace didn't have sewage backup issues anymore. Would recommend roto-rooter!

Kristen

3 years ago

The staff was extremely punctual both in response to my initial call as well as updates regarding estimated arrival times giving me a heads up. They were very professional and explained every step of the process. I appreciate their thoroughness and updates during their visit. I would recommend this team to anyone with plumbing issues and would use them again-- even though I really hope we won't need them again!

Sr. Karen Somerville

6 years ago

I had a wonderful experience with Roto-Rooter this morning. Two men came. One was less experienced, Lamar and the other has been with the company for years, Larry. Larry let Lamar take the lead and guided him along the way. He was an excellent teacher and good mentor for Lamar. They assessed problem, gave me a fair quote, fixed the problem and gave me advice on how to prevent the problem from happening again. I would call Roto-Rooter again.

Jennifer Haddix

3 years ago

Paul showed up an hour after we called, He cam and fixed a mess that was left by Ben Franklin Plumbing, who broke a pipe by using a snake too big for the pipr, and then told us it was after and they had to leave. I spoke with the manager who, Eric, who asked me who I thought should pay for damages and expected us to pay for their people's irresponsible Paul from roto rooter felt sorry forus and gave us the best price he could. He fixed everything, didnt leave until the job was done, even though he didn't get their until 10 pm (our fault) , abd left a little after midnight. He cleared our fixed the broken pipe, gave us good advice to keep the problem from occuring in the future and was professional but personable, In Paul was our hero. If you have a problem with your pipes, call roto rooter and ask for Paul. Skip anyone else. I promise, you won't be sorry!!!,

Jenna Bullock

2 years ago

Had an excellent experience with RotoRooter. This is unfortunately our second time needing them in the last couple months for plumbing issues (separate issues) and we’ve always been able to get an appointment quickly and at an ideal time that fits with our schedule. The service was prompt and professional and took care of the issue. We will continue to use them if we have issues in the future

Jeff Wilshire

11 months ago

The technician was professional and responsive and they did waive a cost to help me get to the root of our problem. That being said it was still a little too expensive just to snake out a sewer line in my personal opinion.

Melissa Anderson

a year ago

100% recommend. I went online, scheduled when I wanted someone to come out, got a call and Matt Z actually came early. I gave Matt a messy plumbing situation after we tried to do it ourselves. He gave me price point options, he wasn't pushy, and he explained everything he was doing, and why. He replaced pipes under my kitchen sink, and he replaced lead pipe in the basement and got our toilet and outside faucet working again. A week later we had him back to replace the main shut off. He was incredibly flexible considering Cleveland water didn't turn our water off the day he was scheduled. He followed through, was incredibly polite, and clearly took pride in his work.

Brian McNamara

5 years ago

We called on a Sunday morning and the technician Rene arrived by mid-afternoon. Rene was very pleasant,, courteous and professional. He evaluated the condition of our leaking kitchen sink pipes, plus the older disposal that had a crack in it. He presented us with a work estimate, we approved and Rene began work. He finished the job in about 2.5 hours, then cleaned up all leftover debris.

Joyce Dickson

7 years ago

My new house leaked so of course I called Roto-Rooter! Perfect service at a fantastic price! Adam 444, my technician, was simply wonderful: kind, reassuring and did a great job. Thanks Adam! I know who to call if anything else goes wrong!

Allison Collins

3 years ago

Jake was super helpful and they were able to get us in same day. Look out for the upselling (they'll try to get you to buy drain cleaners or clean out every drain in your house) but, if you stick to your guns and insist that they only do what you need, the cost was reasonable and the serviceman was friendly and competent. Plus, they enter you into a drawing to win back the cost of your bill if you write a review like this one! (our guy was Jake 807, and he did go the extra mile and was very communicative, so it's not JUST entering the drawing that got me to do this... although I probably never would have otherwise.) I recommend.

William Evans

3 years ago

James went above and beyond for us!! Saved our family from a huge disaster waiting to happen!! Was beyond professional and courteous!! Cleaned up work spaces and left the home as it was before he arrived!!Would definitely recommend for any plumbing work and will definitely be back for our future needs as well. Over all I’m happy I chose roto-rooter for our professional project.. thanks again guys!!

Nicole Malone

7 years ago

We were incredibly happy with Roto-Rooter work and professionalism. They were on time and Aaron (1012) was extremely polite and knowledgeable. Aaron took the time to explain the process and even worse case scenarios. When the job was completed it looked like Aaron wasn't even here; if we need plumbing assistance in the future I wouldn't hesitate to contact them.

Cyril KanagaRaj

a year ago

Wow what an amazing service. They came in a few hours of me calling them, and provided amazing services. They diagnosed the issue and got to work right away. They (Kevin) was thorough and extremely professional. I was amazed how cost efficient the service was especially for the job done. I will use again if the situation arises.

Daniel Galla

2 years ago

The response was very fast - within an hour - and the clerk taking my information over the phone was courteous and professional. The hands on workers were very hardworking and courteous. The foreman Corey - who annoyingly talks far too much - wrote a vague description of the work to be done, rather than an itemized account, which I should have demanded from him. After seeing the work that eventually was done, I am convinced that I was greatly overcharged for their service. Additionally, they did not finish the job by replacing the grass and dirt on the front lawn over the cleanouts. I did that myself after it became evident they had no intention of returning to do it. I did not call them back to finish the job because I want nothing to do with them. While I am pleased that the problem of roots blocking the drain has been resolved, I am not at all pleased by the way this company conducts its business. I believe I was cheated and I am owed the amount that I was overcharged. I am a dissatisfied customer, and I deserve to have the bill recalculated to reflect an honest and fair amount rather than the inflated, opportunistic amount I was charged.

Shirley Narrows

a year ago

The technician Greg was a very respectful young man. Showed us what needed to be replaced. Referred to me as ma'am. I would highly recommend him to anyone. Did a great job. Thank you Greg.

Carol Stevens

3 years ago

Very knowledgeable and professional. Great care was taken with our home. The problem was resolved quickly and he gave us a game plan to prevent a reoccurrence. Would definitely use again

Laurel Wilkens

a year ago

Roto Rooter responded to our request to clean out the main drain from house to street within an hour. The rep was professional, thorough and knowledgeable. He took care to minimize any mess and cleaned all debris once he was done. Price was reasonable and we are happy our drains are working properly again after he cleared out a mess of tree roots! I would definitely recommend Roto Rooter and will use them again in the future.

Lisa Monihan

a year ago

This morning I discovered a major sewer backup in my basement. By noon we had people onsite fixing the problem. Everyone on the RotoRooter team was professional and efficient. They showed up promptly and clearly explained what the issue was and how to get it fixed. They were respectful of our home and kind to my dog.

Jesse Martin

2 months ago

Matt Z 5422 great service nice guy!

Kristina Abaffy

a month ago

Alex was timely and explained everything to me. Especially liked that he provided options and cleaned up once he was finished.

Jarrod Bolon

3 years ago

Top notch service here and a special thanks to Jon Church. Called early this morning and they were able to make it out same day. This one was a doozy and Jon pulled some of the biggest root-balls out of the sewer/storm line I have ever seen! Confident that anyone else would have given up and said the lines needed replaced but Jon went the extra mile here and did not stop until the job was done and done well. Big thanks!

Fantage Stewart

5 months ago

Matt Z 5422
Awesome job on the facet bd the installation. Definitely great at his job.

Candace Papotto

a year ago

Amazing experience with Roto Rooter and cannot thank their team enough! Dispatch listened to the situation and understood it was an emergency. They had a plumber out to us on a Saturday evening even earlier than anticipated.Our plumbing expert, Corey, was fantastic. He was personable and professional. Our situation was complicated and he was great at problem solving and finding the source of the issue (which happened to be in the condo above us!). He gave us options for repairs and solutions. And explained prices to us in advance.They will 100% be my first all next time there is an emergency or non emergency issue! Thank you! Candace & Brice

mstiffany06

a month ago

Alex explained everything very well and did a great job

Scott Chonko

2 months ago

Excellent work. Professional- went the extra mile to fix other problems.

Jamie Bane

4 months ago

John was very professional, on time and efficient. He cleaned our drainage pipe out, found tree roots and removal all to make a clean pipe. Very satisfied with his work! He was informative, clean and quick! Definitely will recommend to friends!

J C

a year ago

Very pleased with the price. The technician Corey did a great job, he was able to help keep the cost affordable.

Ramonia Jenkins

8 months ago

Bathroom drain was slow. Greg came out and took care of it. He was very professionally and even offered some suggestions to help with the issue.

sam blaha

2 years ago

Would give a half star if I could. Had an old hot water tank that needed replacing. That part went fine, but it all went wrong with the water mitigation department. They barely did any work (put down three fans for a couple days), and decide to charge $800 for that. Woman on the phone was very rude and unhelpful. They take zero responsibility for anything. They will try to convince you there is something special about their fans and you need them when in reality the only special thing about them is how much they charge you to use them. In turn, they try to act like they did you a favor and they deserve some kind of praise. It's a very twisted process and company. Go find a local plumber who won't try to nickel and dime you for their services. If you don't mind paying an extreme amount of money for them to barely work then I say use them.

Marc Nowicki

a year ago

Incredibly responsive company with seemingly excellent work. Bryan was proactive in his approach and very helpful with recommendations. Would use again for any plumbing related challenges.

Andre Mitchell

10 months ago

Jaxon did great job cleaning out ALL our sink and shower/tub pipes. Very hard working, honest and great advice.

Anthony Lyamichev

2 years ago

Dishonest. Quoted me a ridiculous amount and said I needed multiple walls torn down, mold treatment...etc thank god I got a second opinion cause I saved a boat load of money and stopped myself from falling victim. All I needed was a small section of wall removed and a simple drain fix with new sealer. As a new homeowner they prey off you being scared you have a leak and not knowing enough about your problem. Always seek second opinion after having them come out. Only good to come out of it was meeting Eyah who was extremely helpful and went above and beyond to help me out. Will never use roto rooter again and will never recommend to anyone. Beware of them.

Tracy R

a year ago

Fantastic responsiveness and professionalism, even on a Saturday evening. Sam is wonderful, addressed all my questions and concerns, and got a team in quickly to replace a burst hot water tank and clean up the mess. Top notch help just when you need it.

Sherlock 492

3 years ago

Everyone At Roto Rooter was very professional. Everything they did was explained in great detail.Ben did the work and he was a pleasure to work with. His knowledge of the process was outstanding and he was never late getting here. He was here for 3 days and had our confidence from day one. The first guy here, Mike, was also good at what he did. He recognized the problem immediately and called in the cavalry. Corey, his Supervisor was very good at walking us through the process and gained our confidence as well. Thank you for a great job and know that we will recommend your company to anyone needing a plumber or drain cleaning service.

Andrew Stironek

a week ago

Very knowledgeable but the price is too high.

J Cal

a year ago

I’m in the Cleveland area and contacted Roto router didn’t realize their dispatch service was out of Chicago Illinois they were fair at best but the service technician by the name of Doug number 2530 was terrific he was kind and thorough and would give him 10 stars

sanda kaufman

a month ago

Alex came on time, and was very courteous. But most importantly, he was knowledgeable and skilled. He diagnosed the problem correctly, and fixed it very quickly. He is excellent! While I hope I don't have plumbing problems any time soon, if I did I'd want him to come and fix them.

Jay Buchholz

3 years ago

Huge props to Joe (4175) and Keith (489). These guys have been working at our house Saturday, Sunday and Monday to get the job done. We had major surgery on our 92 year old house and couldn't ask for friendlier, more professional folks to be in our home doing the work. These guys have tough jobs but they still find a way to stay courteous and friendly. We highly recommend Roto-Rooter!

Michael Axner

8 years ago

I was very pleased with all aspects of the mid Saturday afternoon service I received. Roto-Rooter was on-time, kept everything neat and clean, and worked until 9:00 p.m. to make sure the problem was resolved. I know I called the right company, because a smaller company would not have had the equipment or man power needed to resolve the problem we had. Best of all, the price was reasonable and fair. I will be calling Roto-Rooter for all my future plumbing and drain problems.

jean whiting

3 years ago

my sons place of employment used their servicethe technician was Johnathon Church he spent two days jetting the roof stacks of the two apartments and the main drains. He did an excellent job !! No problems at all. Johnathon works tirelessly & is extremely courteous to the tenants who ask him questions. My son Bob has been using Roto Rooter these past 6 years & is very pleased with them. mainly because Johnathon does such a great job ..

Kristen Nowak

a year ago

I just wanted to do a shout out for Matt Z 5422 who took good care of me after an issue with a previous visit. He ensured the cost was covered and did a thorough job, going above and beyond. He was super kind.

Melissa Friedman

5 years ago

Ted was wonderful. He was very helpful and willing to answer any and all my questions. The company was able to meet my schedule and send someone out when I was able to be home. They called to let me know when someone was on their way. They are a bit pricey though!

Sue Frazier

3 years ago

Roto Rooter did a great job with our plumbing problem. They were timely in responding to call and quick with fixing the problem. The technician was friendly and knowledgeable in his work. Will definitely recommend!

John McFarland

8 years ago

Overall a great experience. The plumbers, Matt and Adam, were really friendly and fixed our clogged bathroom sink really fast. The work took a total of about 15 minutes. The only reason I did not give the review 5 stars was because it was a little on the pricey side, but I guess you get what you pay for. I would definitely use them again, perhaps if I have a more major plumbing issue in the future that would warrant the higher (flat rate) price.

Scott

a year ago

Jamie and Brian were very professional. They explained and wrote up 3 possible estimates for the work. I never felt pressured to spend more than I wanted. I would use their service again without hesitation.

Marisa Pelser

8 months ago

I have used this company multiple times and they do an outstanding job. I love That they take the time to listen to you and answer questions but only suggest was absolutely necessary. Every time I have called they have sent someone within 24 hours and they are very professional. Today I had Jake come by for a thorough inspection and he gave his honest and professional feedback on what I could do. I highly recommend their services.

rich schaedler

a year ago

Technicians were fantastic to work with - very professional and knowledgeable. I will especially call out Alex who went above and beyond expectations!

Tracie Carter

3 years ago

Matt was very professional. He arrived on time and did everything to ensure our safety by wearing a mask and gloves at all times. His work was neat and clean. He explained everything before he did it and answered any questions that we had and also gave us great suggestions for the future to prevent the issue from happening again. I would gladly recommend Matt to anyone looking to have great work done by someone who cares!

marsha denis

a year ago

Doug was an excellent service technician who explained all causes and procedures in an easily understandable mode for me, as I have been an anxious customer in other experiences. He is a patient professional who provided an honest assessment and recourse for repair. His behavior put me at ease and made me feel confident in my own evaluation of the information I received and the ensuing plumbing repair proposed.I am convinced that , even on a Mother’s Day celebration, I was helped the company’s best employee. The Roto Rooter company is one which I shall always call plumbing and other types of repair.

Mary Huff

a year ago

Chuck took the time to explain the work that needed to be done and explained why it needed to be done. He was courteous, well spoken, professional, and thorough. I will not hesitate to use Roto Rooter again and I will definitely request Chuck as my technician.

Dana Portis

7 years ago

We called to have an estimate for some work done on our recently re-modeled bathroom. The very next morning we had someone out and not only gave us an estimate, but got all the work done that very day. Our technician was very informative, helpful, and efficient.

Rachel Wiley

a year ago

Rene was very nice, very professional. He worked quickly and made sure I understood everything that was going on.
Will def recommend him to others.

Leslie Emerick

11 months ago

Steve Broski is just wonderful. Replaced the gasket that was leaking on my toilet. He also replaced the inner working of the toilet. I am so grateful and Roto Rooter is lucky to have him as an employee.

Alex Schirripa

3 years ago

I had a leaking water valve and had to call Roto-Rooter. They came out within one hour and gave me a fair and reasonable quote. Corey was the tech that came out and was great. I would highly recommend him to any one.

Mark Alessandro

a year ago

Very positive experience with Kevin and the RR team. They were professional, timely, and went above and beyond to get the job done working well into the night on 2 back to back days. I commend his knowledge, quality of work, communication, and work ethic.

Anthony Fox

a year ago

Rene C. Came out to snake my sewer drain and was very prompt, professional and informative. His knowledge and communication skills were very impressive and I’d recommend him to anyone.

Fran Jensen

3 years ago

Our refrigerator water line busted. Water was shooting out and flooding into the basement, and we couldn't find the shut-off valve. Jake with Roto-Rooter came to our house at 11:00 p.m. on New Years Day and found the valve in the ceiling of our basement so we could turn the main water line back on. He returned less than 12 hours later and fixed the refrigerator line quickly and efficiently. He also checked another potential leaking valve and addressed another question I had for him. He was friendly and professional. I would definitely recommend Jake and Roto-Rooter.

Rose Adams

a year ago

John#859 was very professional 👏 And he explained the problem and he fixed the problem...I'll give him 2 👍👍. And I will definitely recommend Roto Rooter to my friends and family.

Roger

a year ago

John, came out to help us and was an absolute star, knowledgeable and excellent at his job. We have to postpone the fix but we'll have him back specifically in to do the job shortly.

Debbie Jarab

3 years ago

I called at 4:30 am and got an appointment for that day. Then I got an conformation call @ 8:00 am saying the repairman will arrive in 45 minutes. Once Bill 811 arrived (on time), he was kind, hard working and efficient. I will definitely call Roto-Rooter again.

Matt Gorski

2 years ago

Mike was the technician that came to my house and in my opinion was outstanding. The clog was not your typical clog and Mike had a guy feeling of what the issue was. He stayed with his gut feeling which turned out to be right and unclogged the drain, saving me from a way more expensive repair. He was nice, courteous, and respectful. He also looked professional and spoke intelligently about the issue. I recommend him highly along with Roto Rooter.

Darci Paulett

8 years ago

I was pleasantly surprised at how professional, courteous and efficient everyone at the company was. The plumber, Matt--923, who came out to my house was excellent. He was also very courteous and professional and took the time to show me the problem and explain everything that he was doing in a way that I could understand it. I would definitely recommend this company and plumber to a friend and use them for any future needs. Thank you, Matt, for making an unpleasant experience of a backed up drain less stressful for me.

Elveria Carroll

4 months ago

Had them to come out and give me an estimate on my pipes that's crack. They charge me $295 for that and that's okay and technicians were great but for them to fix my plumbing It was ridiculous for the price I would never use Roto-Rooter. For the price they was charging me I could pay down on another house.

Dennis Kurash

5 years ago

I needed a plumber right away, and Roto Rooter was the only plumbing company that would come out the same day. The plumber, Rene #1199, did an excellent job and made sure everything was 100% correct before he left. He also answered all my questions. I thought he was great.

Paul Kemp

a year ago

Vernon showed up on time very responsive, courteous, and professional. He a did a great job and will continue to use Roto Rooter for all of my plumbing needs.

Ron Turk

3 years ago

Paul 630 came to help with our plumbing problem. he worked diligently on the problem which was a tough go, but he wouldn't give up till resolved the problem , without having to call for different operators to try to resolve to clog. Hard worker and very thorough! thanks again Paul!

Jennifer Fayer

3 years ago

Excellent experience. Will from the water restorations department was absolutely excellent! He was extremely knowledgeable and helpful! He along with his crew are exceptional! Good people with a service you can trust! Thank you all for making this such an easy process!

Georgia Finch

a month ago

Great service! Took care of what we needed- really appreciated it!
Matt Z 5422

Todd McRoberts

3 years ago

Kitchen drain clogged the day before Thanksgiving so needed quick service. Within 2 hours of my call, Jake (807) was in my house and working to solve the issue. He was on-time and very curious - job completed quickly. Great employee and representative for Root-Rooter. Will definitely use them again.

Heidi G

a year ago

Kyle was phenomenal at identifying the issue and resolving. Explained all options clearly prior to any work being completed. Very nice and professional. Arrived during the window estimated and called 1/2 prior to arrival.

Galina Sokolovskiy

a year ago

Outstanding, responsive service. Very professional, quick response to phone calls. Only high grade materials were used. The job was done in a perfect time manner. The clean up of job site was superb!!!Supervisor Corney was very friendly, professional and helpful. All the process from sighing the contract till the end of the project was very honest. Will definitely recommend this company to ALL my friends without any doubts. I had the storm sewer pipe, almost 8 feet down in the ground, repaired in my front yard

Dalia Bloze

11 months ago

Corey and Jermaine were very professional, efficient, knowledgable. They were pleasant, super polite, very clean. They were dressed nicely and kept a very neat work area. They even mopped my floor after finishing. I've relied on Roto-rooter for a great variety of jobs, very big and difficult ones included. The company seems to have experts internally that can be called on site for second opinions which has been a great benefit for me. Roto-rooter offers very comprehensive service. As a final note, it's nice when a plumbing company answers their phone and provides good communication about technician arrival, estimates, etc.

Pat Schwarz

a year ago

I was very satisfied with the work from beginning to end. All employees were very polite and explained the work being done. The work was completed in a very timely manner. When I made the first call with the problem, Jake 807 was at my door in less than 30 minutes to start working. He explained that his supervisor would be out to let me know my options for further work to be done. Long story short, although the work was expensive, I shouldn’t have anymore problems. Since I had been having the same problem several times in the past, this one (hopefully) expensive job should be the last.This group of workers as well as their supervisor did a very good job and have my recommendations.Thanks again, Ms. P Schwarz

Daniel Simmons

a year ago

The technician, Jonathon, was top notch. He was very thorough and totally professional. He clearly put in extra effort and made sure the problem met with a complete solution. It was a serious main sewer blockage and took significant time and effort.

Max Beushausen

6 years ago

RotoRooter came to our aid when the hose on extension sink separated. Not only did they make multiple house calls, but they were very up front with fees and fares in order to help us make informed decisions and get what was most appropriate to us. Definitely would recommend to others.

Carson Tompkins

a year ago

Roto-Rooter was super helpful, fixed both the problems they were here for and helped us understand how to prevent them in the future. Doug and Dylan were very polite and informative. We've used them in the past and will definitely use them again in the future.

Corey Mccallum

a year ago

Matt was very knowledgeable and professional. Not only did he finish the work in a timely manner, he also explained in detail what was needed for my bathroom remodel. I would recommend Matt for future needs.

Thom Dawkins

7 years ago

Dwayne and Trayvon were beyond excellent. They took time at the beginning of our appointment to explain our options, and updated us as the appointment progressed. They also did great work! Consider us extremely satisfied customers.

Michele McCracken

6 years ago

I called at 10AM with a clogged septic line. They said they could have someone there within 2 hours - which they did - complete with a call to let me know he would be there in 20-30 minutes. I explained the problem to Shane, he got right to work and in less than an hour line was unclogged (roots) and running freely. He even ran a camera through to check for other problems. Price was reasonable (complete with a $40 off on-line coupon he told me about). Very satisfied!

Matt Selvaggio

a year ago

Alex (2061) showed up on time and did an inspection. He was knowledgeable, friendly, and efficient. He did an excellent job keeping me informed of his progress and diagnosing the problem. He was also very careful to contain any blockage he pulled from the sewer/main pipes and cleaned up when he finished. I highly recommend Roto-Rooter thanks to the work performed by Alex.

Dawn Wheeler

a month ago

Matt z 5422 very professional and prompt explained everything that needed to be done

Lisa Aulgur

11 months ago

Dylan was very knowledgeable and took time to answer questions professionally. Service occurred within 24 hour of call and issue was resolved.

1 Shell

a year ago

Greg was AMAZING he cleared my pipes out and offered emotional support as I had a breakdown bcuz my problem turned out to be major and so expensive and unexpected. He told me about special financing was available bcuz the repair was so high. Thanks so much~Shell!!

BigDaddyWallyP (BigDaddyWallyP)

a month ago

Nice guy handled everything quick and easy. Very patient and understanding

Adrienne Miller

2 months ago

They came out quickly and Dylan did a great job explaining the problem and fixing it! John came out with a camera for free to provide me a clearer picture of what was going on. We appreciate the insight.

Van Bui

2 months ago

Matt Z 5422 did a good job on water heater

Christopher Schuster

3 years ago

Our tech Warren #3325 was awesome! Friendly and knowledgeable! Fixed our problem quick and explained everything that was happening and how to maintain. A tad expensive..but you get what you pay for. 6 month warranty also. Overall..great experience and would definitely recommend Warren!

William Brewer

3 years ago

A great experience from a great company! It started with the ease of getting a same day appointment. Then, the Technician Matt arrived early and was professional, courteous and thorough in explaining and repairing our kitchen sink that wouldn’t drain. It didn’t take him long to make the repair and I was very satisfied with the work. I would highly recommend Roto Rooter! Thanks!

Marce S

5 years ago

Bill 811 was my repairman today. He was professional, personable, respectful and repaired my issue with my hot water tank within an hour. I must admit that I have been skeptical of some of the big repair companies. If all of the servicemen are like Bill, I will continue to call Roto-Rooter for plumbing issues and refer them to my friends, relatives and colleagues.

P Ç

a year ago

The first time out the a week ago was fast and easy l. They had it all cleared out and business was back to usual at our house. Today we got back up again and we got water back in the basement. I called and they sent a good team of Bryan and Matthew. They were able to locate the sewer clog not long after they got there. It seems it was on the county side of things! It stinks I had to have them come out twice. But that 6 month warranty was definitely worth the price. Now I am just hoping we can get the county to reimburse us for the service call! Of course we're not holding our breath, but a man sure can dream!

Jim Joyner

a year ago

Service was honest, comprehensive and straight forward. They saved me from spending a few thousand dollars for something I didn't need done. I wish I had used them two years earlier they could have saved me even more! Our service was worth every dollar spent!

David Metzger

2 years ago

Service was good. Blockage was cleared. Pricing was outrageous. Glad to have the work done be a knowledgeable and able tech, but if I need a plumber again I’ll shop around for a reasonable price. $400 per hour + product is not going to be in my budget for future issues.

Sara B

7 years ago

The person who serviced our 3rd floor bathtub after it was clogged was extremely professional, informative, personable, and did not stop until the job was done (and it was not your run of the mill clog in our house built in 1940 with old drains and traps!) I called the company at 11:00am and they had someone to my house by 2:00pm. Reasonable price as well. Will definitely use them again.

Amber N Mathes

2 years ago

2nd time within a couple months we have used Roto Rooter for home repairs and highly recommend them! The service technicians respond quickly, are Very professional and helpful! Both technicians took their time explaining everything to us and showed us all the work when completed! Backed as well by a great warranty!

Sara Lee

8 months ago

Adam was wonderful. Excellent service, explained the problem and was able to fix it quickly. We will be calling again if we ever need services.

carl monday

a year ago

Jake and his assistant were very friendly and courteous. Jake gave me all the repair options and costs involving our badly backed up toilet. He and his sidekick tried several times to unplug it using the cheaper option…and it worked! Could have easily “uncharged me.” Even gave me a $75 discount. This is what reliable, honest service is all about. If you call Roto-Rooter…ask for Jake!

Donnelle Coleman

4 weeks ago

He came and got the job done. If I ever have a problem like this again. I’m calling him.

Russ Hofelzer

a year ago

I had roto rooter do a water tank install when mine failed after 25 years. The cost was about what I expected and the plumber, Alex, was very professional and efficient. Highly recommend.

tracey terry

3 years ago

Hello All...I must say from start of this customer call until the actually repairs was a very good experience.Thank you so much for hiring Ben. He came out today and WOW! THIS GUY HE IS AWESOME! Professional, polite, courteous, efficient, answered all questions and he cleaned up after the job.You organization has gem.Thank youThe Terry family

AJ Chuppa

6 years ago

Larry and Dale were both awesome! Got here within the hour and had the sinks flowing within 30min! Both very professional and polite. They showed me what they were doing and make sure everything was working perfect before they left. Since it was my first home and showed me all the sludge in the pipes they recommended the chemical to put down once a month, they didn't pressure me to purchase it (even though i did) but explained that it would help the pipes especially since its an older home. Thanks again guys, ill definitely use Roto Rooter again in the future, especially Larry and Dale.

Icezero

a year ago

Went above and beyond to fix the issue. Advised the homeowner (Me) of every action needed and possible causes and the steps needed to complete the job. This job was a recall due to the unusual circumstances in regards to the leak . There was a disposable replaced and also a beautiful recommended faucet was replaced. John gave us a great discount. JUST a note the previous plumber did everything right it's just this one did a little more troubleshooting. He took the disposal apart and put it together several times. When the issue still was not fixed he stayed to troubleshoot showing me the customer exactly what it could be. He then found the real issue and replaced the faucet with a great looking Moen Faucet. He definitely went above and beyond to fix the issue. The cust is very satisfied and recommends this employee for our next job if it's necessary. Signed SPENCER AMBLER South Euclid, OH.

Lisa Kidd

8 years ago

This company is great! Jack (#18) came out to my Westpark area home and was very professional and explained everything to me in detail. He was polite and completely honest in what needed to be done. He even took the time to tell me how to maintain my drains. He worked hard and made me feel very comfortable. I would absolutely recommend these guys to anyone and I will certainly call them back for any future plumbing needs. Thank you Jack!

Richard Perez

6 years ago

The technician that came out was great. Our drains began to overflow late one evening and the tech arrived and had the problem fixed within a few hours. He made sure to wear boot covers upon entering the home and was very polite and honest.

Katelyn Carty

2 years ago

The technician, David that came out and fixed our clogged drains was great. There were problems along the way but he never complained and did everything he could to find a solution. I feel like he went above and beyond to make sure things were done right.

Anthoni Troff

5 years ago

We had service to our house for a drain cleaning. Rene was fantastic! He was on time and very polite. He took care of all of our needs and walked us through everything he was doing. Would recommend the service to anyone that is in need. Thank you!

Anne Lynch

5 months ago

Jermaine was polite, professional and extremely capable. Did a great job on fixing our sewer line issue.

Jonathan Hill

4 months ago

Very quick and got the job done well. Provided additional advice for future toilet needs!

Rose Rini

5 years ago

I was very happy with the work done to take care of gas leaks. The technician, Mike Blevins#1063 was kind, respectful, upbeat, and extremely knowledgeable!! He located all gas lines and took care of all leaks and even capped off line I don't need anymore!! A bit pricey but very good work! Would recommend!!

Michelle Wolfe

a year ago

Dylan was very helpful. He was very kind and explained every step to me, along with all of my options. We will use this business again without hesitation because of his professionalism.

Tracy smelcer

a year ago

Douglas got here within two hours . He was super professional ,friendly and informative. Will definitely call and request him again of needed in the future

Randy Wright

4 months ago

Mario was our tech. Very informative and receptive to any and all questions that I had. Extremely pleased with the service provided and the company that he represented.

Derrick Grant

a year ago

Kevin was very professional and takes pride in his work. He was informative and approachable. He didn't mind answering questions. He was determined to clear the drain and thankfully he succeeded.

Jason Ozimek

4 months ago

Matt z 5422 was very well groomed, polite and knowledable. He came in with a plan, told me the price, had alternatives and gave me options with options.

Becky Gardner

8 years ago

My experience with Matt from Roto-Rooter in Cleveland was superb. He was courteous, capable, competent and provided excellent customer service. After having chronic plumbing issues for quite a while, I discovered my first sewage back-up and needed help and called Roto-Rooter. Matt and his colleague, Jim, were able to identify the root cause of my problems and then offer me options for how it could be fixed, for the long term. They didn't just offer me ways I could keep putting a Band-Aid on it, which clearly had not worked. I could not be more pleased with how the service went today and I look forward to the completion of the project which they were able to schedule for tomorrow morning, even though it requires different equipment and a different crew and it is the weekend. Amazing!Thank you, Matt & Jim!

mr. soul216

8 years ago

Our experience with Roto-Rooter was a VERY pleasant one. Our service man Larry came out and quickly assessed the problem we were having that caused 3 floods in our basement. He was also very informative about our options and worked quickly to remedy the problem.

Brian Tester

2 years ago

Vernon arrived in the window they gave me over the phone, asked about the issue to identify the cause, and went right to work. Cleared the clog, tested his work, and helpful in explaining what had happened and how we might avoid it being a problem in the future. Friendly, courteous, and professional. Has definitely earned our business again for future issues.

Fat & Sure

a year ago

RENE 1199 did a wonderful job restoring flow to our main line. He was a life saver. He then went above and beyond to find the root problem to our backup issue.

Lesia Lilly

a year ago

Our tech Rene was great! Very professional and easy to talk to. Would definitely recommend him for your Roto-Rooter needs!

Andrew Kusanke

8 years ago

My experience with Roto-Rooter was amazing! I scheduled my appointment using their online form during my lunch break at work. It was really easy. I was able to pick a same day appointment and select a timeframe that was convenient for me; unlike other service companies that tell you a 4-6 hour timeframe which seemingly always end up being at the least convenient time… I got an email confirmation with my appointment details and even a 30 minute courtesy call from their customer service informing me my technician was on his way. My technician, Walter, was extremely polite and friendly upon arriving at my house (Seven Hills, Ohio). He quickly assessed the issue, explained the solution and drew up an estimate. I was shocked at how competitive the price was (I had gotten quotes from some other local plumbers) and that he could do the work right on the spot. They even honored a coupon I printed from their website! Within less than an hour, Walter had the issue resolved! They offered various forms of payments which is nice to have and even guaranteed their work for 6 months. I was even more impressed to find out that Walter had already worked a full shift and that he took my job last minute to help backfill with some delays. Dedication! Overall, my experience with Roto-Rooter was extremely pleasant. Convenient, great customer service, competitive prices, efficient solutions and a high level of professionalism all around. I would highly recommend using them for all your plumbing needs.

Colby Curtis

a year ago

I had a backed up drain. Rotorooter was very responsive - came out next day (on Easter Sunday). The tech, Matt, was very professional and got the job done.

Debbie Leyden

3 years ago

My service tech was Rene Castro #1199
He was on time very professional and very curtious. He did a great job replacing my toilet and helped me with getting in touch with Ben Jarvis to help me with the water damage. I recommend Roto-Rooter and Rene to everyone that needs plumbing help.

Cyndee Richards

7 years ago

The plumber showed up quickly and diagnosed the most likely problem to our basement clog within minutes. Once he got in there, however, it turns out there were rocks in our pipes. How they got there I'll never know. Tim was extremely knowledgeable and helpful and even gave us a major discount because the problem was so easily fixed. We ended up talking for a few minutes about our dogs. He was friendly and personable. I will not hesitate to contact RotoRooter next time I have a plumbing issue.

Austin Tam

2 years ago

As an out of state landlord, I'm unable to always see the issues in person so it's very important to me that I can trust my contractors to not nickel and dime me or upsell me on needless reapirs or upgrades. I spoke to Ben Jarvis and he came off as truly having my best interest in mind and was very professional without coming off like a sleazy used car salesman.I'll be hiring Roto Rooter and working specifically with Ben on any plumbing-specific issues for my rental properties moving forward.

Andrew Karsten

3 years ago

James (badge #5272) was a perfect example of a professional in this industry. He was extremely personable and very thorough. He made sure the work was done right and also explained everything very well. I’m very impressed in his work ethic and was a great representation of the professionalism that Roto-Rooter has to offer! Thank you again James for all your hard work and thoroughness at my house I truly appreciate it! Not to mention he came out on Thanksgiving and fixed a pretty major plumbing issue. I would rate my experience as a 5 out of 5! I will definitely be a returning customer to this company thanks to James!

Nate Krowsoski

5 months ago

Matt Z 5422. Very professional and showed me every detail of the job. Couldn’t be happier with the service

Samuel Rodriguez

3 years ago

Renee #1199 was great. He was very thorough, polite and kind. He walked me through what he was doing and made sure to explain everything to me. Definitely would call again if I needed help.

Pamela Kleckley

5 years ago

I was very happy with the service I received.the technicians were efficient knowledgeable and went over and beyond my expectations. The problems were resolved in a timely manner and the restoration crew did a great job in clean-up and sanitizing. I would definitely refer Roto-Rooter for any backups and restoration.

Toni Bianchi

6 days ago

Matt Z 5422. I cannot say enough wonderful words about Matt and the Roto Rooter company. My husband and I had an emergency plumbing issue with water leaking in two of our rooms. Matt called back within 15 minutes of calling the main Roto Rooter phone number and he was over within an hour. He spent pretty much his entire afternoon and well into the evening addressing every question I had )(and I had A LOT!) and was so kind, respectful and patient throughout everything. He took his time addressing our issue, was very upfront and transparent. I knew he was a genuine worker and I felt very comfortable knowing he was truly trying to help. I would HIGHLY recommend him and Roto Rooter anyday for any plumbing issue. I will not call anyone else now!

Cheri Marshfield

3 years ago

Called on a Sunday expecting to schedule an estimate for that upcoming week. The woman on the phone was very quick and professional. She said someone could be out within 4 hours!! I was very pleased with this and they kept me updated on the plumber's ETA. When the plumber got to our home, Matt (#1862), was very polite and didn't freak out when our dog barked at the door. I'm a big fan of the shoe pads/slippers he wore throughout our home because I was in the middle of sweeping and mopping our hardwood floors. He looked at the sink where we were having the trouble and showed my husband the issues/ what needed to be done. He even asked if there was anything else in the home we wanted him to look at. He excused himself to the truck to write up the estimate - making sure to tell us there was no pressure to do the work that day and the estimate was free. He came back a short while later with two estimates for two options we could do, he educated us on each route. This was the best part of the experience for me! I'm not a plumber! As a new homeowner, we have no idea about these types of projects so the explanation was awesome. We decided to do the work that day - mostly because we were impressed with the customer service! If we ever need work done in the future, we will 100% call Roto-Rooter again and we will specifically ask for Matt (1862)

Jimmy M.

a year ago

Greg was very professional and Courteous. He explaining all that was gonna be done in step by step.. Cleaned up the area nicely… AWESOME!! Work Greg!!

Margaret Dennes

6 years ago

I called to setup an appointment with RotoRooter due to a sewer smell building up in my house. The tech, Derek, was prompt and through. He found the problem and was able to fix it for me. He was outside, in the cold, for a couple hours to open up my main sewer line. I was impressed with his commitment to helping unclog the main line. I highly recommend this company if you have any problems like this. Their techs will find the cause and get it fixed for you. The cost for the was very reasonable, especially when I had them scope the line to make sure there was no other damage. They did all of this for me. They will certainly be able to help you! A+

Daisy Perex

3 months ago

To help me close a shut off valve which I was charged 123.00 for this plus very expensive I was able to do myself with the help from YouTube

Jeffrey Saltzgaber

5 months ago

Matt Z 5422 did an excellent job & was able to fix our problem very soon! Would highly recommend!

Chris Green

7 years ago

I had a great experience with Roto-Rooter Plumbing. They were polite, informative, and reasonably priced compared to other companies. I really appreciate the excellent customer service and personality of their senior technician, Mr. Derek C. Bowen (Badge#30-946). He was knowledgeable and courteous through the entire process. I would highly recommend him and the company to anyone in need of plumbing services!

Jazmine Garza

11 months ago

Vern was very helpful, informative, and really made the job at ease for my husband and I. Will definitely be coming back to him in the future.

Ashley (Ash D)

a year ago

Kyle was amazing and on time. He fixed the issue in no time. I thought I was going to hate my experience because they gave me a window of arrival 12-4 and I received a called at almost 9pm stating they had to reschedule. They gave me a 10% discount but the service was still pricey but overall I really like Kyle and his honesty.

Tracie Shepard

a year ago

Corey was very helpful and was able to diagnose the issue with my sump pump and replace it the same day. He was very professional and courteous.

Rachel Boruszewski

8 months ago

My sister has been dealing with plumbing issues for over 5 years now and earlier this year did a large cost fix that we thought solved the problem. Recently we had two visits and at the most recent visit Greg, the initial technician, raised concerns that a supervisor was never brought on site. He quickly called, and was able to bring both the Excavation Manager, Dan, and supervisor Mike in to review the problem. After about an hour or so of looking through the system with their camera they found part of their work had broken, due to an issue with the city’s tap system that had collapsed. As the work by Roto Rooter was still under warranty, they are scheduled to repair their part along with the City coming to repair their tap. These two fixes, as we have been told, should fix all of the plumping issues my sister has had since buying her home. I cannot thank Greg, Dan and Mike enough for being diligent and not leaving until they found what was causing this never-ending problem. Thank you guys!!

Wilbert Brooks

2 years ago

Technician was very personable and professional. He went over and above any customer service expectations that I had. Experience was very enjoyable, employee operated on the extreme safe conditions. It was a pleasure to be serviced by him

Kzg Kzg

8 months ago

Greg was awesome. He was so trustworthy and down to earth. He went over and beyond to give us options and explain everything. We need more people in the world like greg

Jacob Thigpen

a year ago

I had them come out to clear my drain another company apparently didn’t do a good enough job. They also informed me the long term fix for my root problem will be a city side issue. They were super knowledgeable and very helpful.

Jim Manchester

a year ago

We had a sewer line that collapsed that was located under the basement floor. The technicians were able to clear the initial clog that caused the sewer to backup, and were able to identify and locate the source of the issue. I was able to see on the inspection camera the area that had collapsed, and the technicians were able to identify the specific location that needed to be dug up in the floor using their equipment. All of the work was completed by the technician in a timely manner, and the quality of the workmanship in making the repairs was excellent. I am very satisfied with the quality of the work, and the serviceman who did all of the work was very courteous and professional. I have absolutely no complaints with the technician, or the quality and speed of his work. That being said, I feel like you should be aware that this level of service definitely comes at a premium. The job came in at $9k (gulp), but the work was done well, expediently, and all debris from the trenching was hauled off and disposed of, and we have a five year guarantee on the work completed.

Linda Schodowsky

a year ago

We were having toilet problems early in the evening by the end of the evening we had a new toilet installed. The workers were professional and pleasant and worked fast. They hauled away the old toilet and cleaned up the most left from installing the new one. By 10 o’clock at night we had a new Toilet in our plumbing problems were solved. All things considered, the price was very reasonable.

Julie Zook

a year ago

Had some water backup in our basement after a heavy storm, and I was very pleased at being able to secure an appointment time online for the coming week and receive text updates on when I would expect my service technician on the day of the appointment. Matt was very respectful & professional with assessing all potential & possible issues, and was able to clearly explain the findings and future hiccups to watch out for. I hope I don’t need to call on Matt and Roto-Rooter any time in the near future, but if I do- I am glad to know through my experience that they are more than capable to take on any projects or issues in the future.

Cindy Guenther

8 months ago

Greg was a very polite and knowledgeable technician. He was very nice and I would have him come again.

Andrea Lazar

3 years ago

The service technician Matt (3281) could not have been better. He explained everything in detail and with patience and was very knowledgeable. He was respectful and courteous and took care and minded his surroundings as he worked. He gave us options, went and got his supplies, called when he said he would and consulted with us each time there was a decision to be made. He did not waste time and worked efficiently and he did it all with good humor. The finished work was neat and worked perfectly.

Peter Naegele

5 years ago

I had a root clogged main line and called today, Saturday afternoon. They were able to send Ben (827) over in less than a half hour who was very professional.After reviewing the options I had, Ben cleared the line working outside in a snowstorm in 18 degree degree weather with no problems. He was concerned that there could be more roots and scheduled a free follow up tomorrow to have a camera ran down the line for inspection.I highly recommend Roto Rooter, and Ben.

Sherry Ballard

a year ago

The tech gave us choices as to what to do -- giving prices for each. After considering both, we choice to get a new garbage disposal. He was great and so professional.
Sherry Ballard

Michelle Lilek

5 months ago

Roto-Rooter is very professional and they had very good communication when the technicians were behind. They responded to my initial call promptly and professionally. John came and unclogged my toilet and he was efficient and professional. He explained to me what he was going to do and answered all my questions. I highly recommend this company.

Muhammad G. Husnain

10 months ago

Jaxton did a great job detecting the problem and installing a new garbage disposal system. Jaxton explained everything and answered all questions to my satisfaction.

Michele Monnolly

11 months ago

Vernon loyd was exceptionally professional, knowledgeable, and kind. He started with looking at the problem, gave us a quote and we said go ahead and start. He took the time to explain the problem and how to maintain the drains as well. He was timely and efficient with his work. We will definitely use this company and highly recommend Vernon’s expertise!!

Theresa Lewis

5 years ago

Bill # 811Provided the quoted services and solved my plumbing issues very quickly. He had a positive attitude and a acute sense of detail, also Bill was very considerate of my home and also prior to work he gave me the price and options which was very reasonable. Bill was one of the nicest service people I have met in years!Thanks Bill

spencer sopko

2 years ago

Great company! Had our storm drain system clog and was flooding our driveway and garage. They had to dig and replace pipe, which only took one day. All the guys on the job were very polite and great at communicating the problem and what needed to be done. I will call them again if have any plumbing emergencies.

Isaiah White

3 months ago

Matt Z 5422 was fast to get here, professional and personable. Excellent service and affordable price. I’ll definitely be using their services in the future.

J S

a year ago

Horrible customer care, amateur at best work.Charged 4x what 2 local companies quoted and Roto-Rooter didn’t do the job per the contract. Didn’t fix the leak, created a larger leak. Wouldn’t come out and help with leak for 12 hours even though they advertise 24 hour service. Refuse to try and resolve anything. Failed to keep their end of the contract and avoid all valid complaints.Absolutely pathetic company.

Cassandra Valentine

11 months ago

I am SURE Rotorooter is proud of the misleading, sales people they have. Was told dozens of times by our “mediator” Ben that our insurance would 100% cover our damages. Got the service done, never heard from Ben again and received a bill for almost $4,000. Absolutely outrageous, incredibly misleading and the absolute worst employees when it comes to communication. The day Ben left our house, was the last time he ever spoke to us and this was supposed to be someone who was communicating with us every step of the way. I KNEW as I was talking with him that there was something “off” about him and I should have trusted my gut. I will forever and always strongly not recommend Rotorooter to everyone. The worst experience ever.

Stefani Wischmeyer

6 months ago

My kitchen sink clogged one night after work & none of my home remedies were working. I called Roto rooter & they originally were suppose to come the night of, but a prior job held them up. They came the very next morning at 8am. I have a an older home but Chuck, the tech who came out was great. He fixed the clog, but told me this is a temporary fix. Eventually this will be a bigger problem (one that I cannot afford at this time & mentioned that to him) but that if I take care of my drains, the bigger issue can wait until later. I appreciated his honesty & he did not try to sell me all these other services / methods, he even turned down a product he mentioned earlier before he did the repair bc he did not want me to waste my money. I will definitely call Roto rooter again in the future.

Cecilia

11 months ago

Dylan was here on time and delivered excellent customer service. He able to communicate the issue to me in detail and answered all my questions thoroughly and professionally. I would recommend this company for all future plumbing needs. Very responsive, polite and good value for service repairs. Thank You!

Sofi Shaffer

a year ago

Jamie was very professional from start to finish. Explained everything well & answered my questions.As a woman, I did not feel uncomfortable with him in our home & that’s a big plus.Even said Congratulations and Good Luck on our wedding day! Very nice guy.

Nikole Delman

3 years ago

Doug was our plumber for our new sink install. Originally we were going to repair the pop-up assembly and drain on our pedestal sink, but after some discussion with Doug and exploring our quote options, we decided to reschedule for Monday, since he came out on a Saturday afternoon. By Monday, I had purchased a new sink vanity cabinet and faucet to be installed. Doug arrived as scheduled and did a marvelous job despite not knowing what my husband and I decided and encountering a couple obstacles (cement mound holding the pedestal in place for starters). About 5 hours later, old sink out, new sink in! Thank you Doug and Roto-Rooter!

Adriane Page

9 months ago

Needed the valve and line to my gas oven replaced. Service was very quick after I called, the tech was punctual, super helpful, friendly, and gave me a lot of other useful advice! I'm very happy with the service.

Chad Reed

11 months ago

Jaime was a super knowledgeable on repair options and replaced my old sump pump in 1 hour.
Highly recommend.

Rory Randall

3 years ago

CLOGGED BATHROOM SINKI was told by a plumber from another local company that the pipe was blocked with sludge and that they would have to tear out the wall and replace the pipes. They charged me $150 for the unsuccessful attempt at snaking the drain and said it would be another $500 to come back and open the wall.So, I called Roto Rooter for a second opinion on my clogged bathroom sink. Rich, from Roto Rooter came to check it out and was able to snake the drain freeing up the clog. It took him a couple of hours, but he got the job done. He also told me that he would not charge me if he couldn’t get the drain unclogged unlike the other company. And he gave me a 6 month guarantee on the work done.I want to thank Rich from Roto Rooter for giving us a working sink again in our only bathroom. He was polite, explained everything and cleaned up his mess. Thanks Roto rooter!

lynn recko

6 years ago

Called for service appointment and was pleased that Ted (#1700) arrived the same day within the two hour window as promised. He assessed the problem, provided us with a quote. My husband and I were more than satisfied with the effort Ted put forth to locate and remove blockage in the lines. Everyone from the dispatcher to the service personnel were professional and courteous. I would not hesitate to recommend Roto-rooter to anyone for plumbing services.

Kari P (n3rdg1rl)

8 years ago

Jack was absolutely wonderful! He spent his whole day here and was extremely professional the whole time. He is now our plumber for life. Thank you for everything! It's great to take a shower without it feeling like a tub, and wash our hands in the bathroom!

Mary G

a year ago

I was getting one thump when turned any faucet on or flushed toilet.Plumber was dispatched next day after I called. I was extremely happy with Rotor Rooter’s prompt service.Chuck my plumber was very knowledgeable. He checked my prv (pressure reducing value) to insure it was working properly which it wasn’t. Chuck explained everything to me as he was analyzing my problem.He needed to get parts for my repair therefore for both our convenience we scheduled the repair three days out. Although he was willing to complete job that same dayChuck was wonderful. Thank you Rotor Rooter and Chuck.No more thump when use water in home. I am a happy customer.

Steven Kost

7 years ago

Actually we were quite frantic Septic was backing up. The repairman arrived on the scene promptly as expected. He was polite, concerned and knowledgeable. He calmly explained to us the possible scenarios that could happen. This being the case I could make a logical decision on what needed to be done. He performed the operations with surgical precision. He completed the task quickly and neatly. When he left you could never tell there was a problem.RegardsA very happy and satisfied customerSteve

Erika Howard

a year ago

Kevin and Bryan were amazing! The job ended up being much more complicated than anticipated, but they took great care and explained everything to me every step of the way. I highly recommend them!

Andrew Protsman

3 years ago

Steven was fantastic with fixing my drain, and completed the job in a timely manner. He had two ways of completing the job, and allowed me to make the decision as to how to fix my problem. The first attempt of fixing it by snaking the pipe didn't work, which he had stated before we attempted that option may not work. His second solution to the problem was to cut and add a Y piece to my main drain in the basement, not only is my drain fixed, but now I also have a way of taking care of my drain in the future. Great work Steven!

Mohib Khan

2 years ago

I scheduled a service and Austin from Roto-Rooter came in the same day. He was throughly professional and removed the old toilet in installed the new toilet. 100% recommend.

SHIRLEY J. POPE

2 years ago

I contacted Rotor-Rooter for plumbing issues. Ms. Alexis C answered the call and I was very pleased with her professionalism and the representation on behalf of Rotor-Rooter. Ms. Alexis took the time to listen to my concerns and actually was able to get a plumber to come to address my concern without any hesitation. I give A+ rating to Ms. Alexis C for a AWESOME customer service experience.. Thank you!

Alnita Campbell

a month ago

I wanted to be able to give a great review. Sadly, I am out of hundreds of dollars with no positive results. The technician stated he had to charge me something and found the lowest amount the company could charge me resetting the computer board of my water tank and while my water heated up that day, my issue was not resolved and nothing was replaced or switched on my unit. The technician stated he would return for a 3rd time in the same week but has not returned and is not accepting my calls. when I called the office I was told to speak with the tech. Now I am going to have to seek help elsewhere and come out of pocket more, when every hard earned dollar I earn is already being stretched past capacity. The friend who referred this company feels bad for even suggesting them but its not their fault I am having a poor experience.

Margaret Breckner

3 years ago

I had a very challenging problem. A simple drain snake was anything but simple. Older house, older pipes. Vernon, my RotoRooter plumber was fantastic. He hung in there and didn’t leave until we were 100% certain the problem was fixed. He was polite, explained things in a very clear manner, cleaned up after himself! I would definitely recommend Vernon and RotoRooter. Thank you for getting my sink working again. Now...I have to go do a lot of dishes...THANKS!

Frank Polk

a month ago

Matt Z 5422
Was awesome! He was on time polite and super easy to work with. Made everything super easy to understand and get fixed. Amazing!

Dan Bryant

2 years ago

Mark was professional and took time to explain situation and what was needed. He was personable and his genuineness was evident. Problem solved and future updates to not allow it to happen again was shared with me.

Dondrell Harris

3 months ago

Mario was so helpful and made sure that I understood everything he was doing and was very knowledgeable as well. Mario was professional and polite. Thank you for making a stressful situation more bearable. Thank you Mario.

Yvonne Rodriguez

a year ago

Jamie and Dylan were excellent! They arrived early and were able to diagnose the issue and repair it onsite! I really appreciate their work ethic and expertise! Thank you so much guys!

Janel Mueller

a year ago

We have used Roto-Rooter twice now and have been extremely pleased with their customer service and their employee dedication and job performance! I highly recommend the Cleveland crew!!

Jess

2 years ago

I initally gave Roto-Rooter a 5 star review. Their first visit to my house was great and I was very happy with the service provided, however due the nature of the problem (water removal and mitigation), follow up work was required. The following week they had to set up equipment and sanitize, which required them to return every day to assess water damage/moisture in dry wall etc. I had questions for them about the process because I was told different things from different people. I also had several fuses blow due to their equipment which caused other problems and inconveniences in my house.I was given two peoples names with Roto Rooter who I could contact. I called both individuals 2-3 times throughout the week and left voicemails and never received a response. I called the main office as well. I was finally given a managers name who called me back shortly after I left a message. Receiving no response for an entire week is unacceptable given the circumstances of the issues they were servicing.

Robin Hamp

2 years ago

Raw sewage came into our basement, the 24 hr line answer at midnight when it happened. They sent a plumber first thing in the morning. The plumber (Austin Taylor) was amazing, professional, took came of numerous areas that caused this. He was friendly and officiant always letting us know what was being done. I would use this company again due to the job and professionalism of Austin alone. Highly recommend!!

Brittany Carmichael

5 years ago

The technician was great and very knowledgeable. He was able to explain the issues we had with the plumbing and educated us on what to do once he resolved the issue. We will always ask for him if we have plumbing issues in the future. Ask for 2810, he was awesome.

Debbie Dabato

a year ago

Greg was awesome! He did a great job. Very professional and very nice! We will recommend him to others!

Fr. Christopher Zaferes

9 months ago

They did a very good job. They were both thorough and quick. I would highly recommend them.

pinksandbeach1

a year ago

Rene C. (1199) was pleasant, knowledgeable and made me feel at ease. I appreciated his detailed explanation of my issue and what my options were. His colleagues Sam and Aaron were also pleasant and helpful with my clogged drain issue. Thank you to all of them.P.S. Rene, thanks for the introduction to 'Big Bertha'! LOL!

Lady Fire

5 months ago

Very good service. Ryan came out and cleared the drain to the septic tank. Took us a while to figure it out. But he was very professional and methodical. Great job.

Caltech2

a year ago

Cameron was knowledgeable, friendly as well as conciliatory. Excellent service, competitive prices and etc. . I've used Rotor Rooter in the past, I'll be using their services shortly. I recommend this company. Kudos to Cameron, and this company. P.S. Cameron deserves a raise.

John Carey

a month ago

Great company that is always able to come when you need it. Had my hot water tank replaced by them last year, just had my basement drains cleared by them and my fridge water line replaced. They even fixed my drain on my kitchen sink for free! Excellent customer service, very professional company, everyone that has ever come to my house from them has been fantastic and knowledgeable. They usually won’t be the cheapest option on the market, but as the saying goes, you get what you pay for! Honestly the price for this job today was extremely fair, and I don’t mind paying a little bit extra for top notch responsiveness, customer service, and high quality work that is all under warranty!I will continue to use Roto Rooter for any major plumbing issues that come up!

Sue

a year ago

The clean up team has not shown up as scheduled for 2 consecutive days. My calls finally responded to this afternoon ( Saturday of a holiday weekend) to say they had people quit this week. I asked why I wasn't informed earlier when I could have made other arrangements (hire another company). No answer but to blame scheduling person. Now....my wet flooring and woodwork needs to wait for next week to call my ins Co to hire someone else. Would have been easily resolved with a phone call. Angry.

Tondra Foxx-Miller

a year ago

Called at 8:30 pm for a plumbing issue: tub and shower clogged, toilet and tub backup, water overflow into the ceiling. Roto Rooter was able to send a plumber. Camden was fantastic! He came out to my house around 10:30 pm the same evening and addressed our plumbing concerns and worked tirelessly to try and unclog the drain till 2 am. We have an older home built in 1941 so the drains/p-traps are complicated.The next morning, Camden’s supervisor Corry came out first thing the next morning and was able to get to the root of the problem. The 90 degree elbow under the floor needed replacing. There were tree roots in the lines.Thank you to Camden, Corry, and Arya who all played a significant role in addressing my plumbing issue.Rooter Rooter has always been available when I have needed emergency service; from water back up, clean up/restoration and now plumbing service. They are timely, professional, knowledgeable and take the time to listen and explain what they will be doing and give you options. Roto Rooter has the most professional and dedicated staff. Thank you.

Findley Coleman

3 years ago

Arya #3978 was very timely, efficient, and helpful when it came to clearing my kitchen drain of any and all blockages. Backed up pipes and standing water is extremely stressful, so his timeliness and professionalism on the job was very relieving. He also had a plethora of knowledge and answered all my questions fully and without beating around the bush. I am extremely satisfied with the service and would highly recommend Arya and Roto-Rooter to everyone.

Dennis Foster

11 months ago

Dylan was extremely thorough and professional. While we did not recover the flush key fob Dylan truly did his best and tried everything in his power to help us! Would definitely recommend for your plumbing needs.

Max Hall

2 years ago

Gave Rotorooter a call last Thursday to assess and address a plumbing issue at my duplex in Lakewood. They sent David out and he was was top notch. He was able to assess and address my issue with the old cast iron piping and make some solid recommendations for preventative maintenance. He was also able to snake my drain and practically make the 50% + blockage in my drain look practically brand new piping.David gets a 10/10.Rotorooter gets a 9/10. Great service just a little pricy.

Cheryl Lund

6 years ago

We recently experienced significant plumbing issues in our new home on a Friday evening. We called Roto-Rooter for help, and their representatives were very quick to respond. Dale and Joe took care of our plumbing issues, but more importantly helped us feel more at ease. They were very professional and went above and beyond. I would recommend them anytime!

Larry Hibshman

7 years ago

The company responded very quickly and sent a qualified plumber within an hour. Other services I called were 2-5 days just to get someone out. BILL was very knowledgeable, experienced, courteous and thorough. A breath of fresh air compared to some of the very young RUSH RUSH service people out there today. Would like to see Roto be less pricey but.... there's a lot to be said you get what you pay for. We need more BILL the Plumber guys out there!

Scott Nageotte

a week ago

Matt Z 5422 great service very friendly, very helpful, and helped with estimate for larger job we are considering

Becky Z

2 years ago

Matthew (4439) came out today to troubleshoot my has hot water heater. He was prompt, polite, and even took the time to educate me on the tank’s issue. I am SO glad that I called Roto-Rooter! I wish I would have called them earlier! ☺️

Omari Robinson

3 years ago

The issue with Roto-Rooter is that you are going to pay 3-4 times more than you would with other private plumbers. I was recently quoted $16-17k for a job that I found a licensed reputable plumber to do for $4.2k. They will say that their warranty and they fact that they are a large corporate company justifies this, but I would strongly disagree. A price increase of that size is highway robbery, and takes advantage of people who don't know they have other options.If you are okay with significantly overpaying to work with a large brand, Roto-Rooter might be a good option for you. If you are like most people and need to pay fair prices, there are better options out there if you take the time to find them.

Sinit Rin

4 months ago

As a Landlord, and homeowner, I've used these guys for years. Diamond Emerald Elite Status. Have always had a great experience.

Lorraine Pennick

6 years ago

I am writing this review for my dad, Alfred Zellner. The technician was Rick #640. He was pleasant and went the extra mile to fix the problem in one day. He stayed well after the dinner hour but the problem was fixed. Their shower fixtures were replaced along with newly installed shut off valves. I appreciate that he took care of my parents' needs at a fair price.

Vincent Sirna

a year ago

Other then the fact my appointment was scheduled for 8-10, I called at 10:15, they said they called me and it went to voice mail. They rescheduled for 12-2, said that would text me this time. The technician showed at 1, no text. He was polite, courteous, and did his job perfectly.

Mike McDonald

a year ago

Kyle came out to fix a clogged bathroom sink that was too much for us to handle. Scheduled the day before, got a call 30 minutes before arrival, arrived on time, everything was clearly communicated, work was performed, suggestions for future maintenance was given. No muss, no fuss. Thank you, Kyle!

Sam A.

3 years ago

The technician from Roto-Rooter, Mike-5372 just left my house and it was great experience! Mike unclogged my shower drain and was extremely kind and professional while he worked. He also was very knowledgeable and gave me a lot of useful and handy tips about plumbing that would be beneficial to any homeowner. I highly recommend this company and the work they stand behind!

brianrtatum

a year ago

Dylan was a pleasure to deal with. Really went above and beyond to help me understand the issue and options for fixing it. He provided recommendations for actions I could do myself to alleviate the costs of the repair and really made sure that I was only paying for the items I couldn’t do myself. Would highly recommend and will be a return customer in the event if any other plumbing issues.

Jordan Davis

8 months ago

Scott did such a great job! He came on Christmas and worked so hard to get the stain cleared. It was a lot harder than anyone expected but he didn’t give up!! I’m so tickled and thankful!!

carl caldwell

a year ago

Greg was what I desire in a plumber. He did everything the right way and the best way. He truly wanted my plumbing problems to be solved correctly. He knew what to do and stayed on it until the problem was solved.

Donald Demming

a year ago

Had two visits from RotoRooter, 1) to snake drain line and 2) to visually inspect drain with camera. Both were done in a professional, courteous, and efficient manner. The snake line was done from the outside and the technician was challenged with the amount of snowfall and was persistent and Weathered through it. Well Done.

Vans

3 years ago

As an early Christmas present, my house decided it wanted me to get a new water heater. I called roto rooter on a Friday and they had a technician out to my house as soon as I get home from work. Matthew was the plumber and he exceeded my expectations on quality and being very informative to walk me through the situation. He was back the next day and had my new water heater installed in just a couple hours. I would definitely recommend this company again if you need great friendly work done right and promptly.

Alicia D.

3 years ago

Excellent service all the way around. Came first thing in the morning after calling at 9pm last night. Kevin was very professional and set expectations, as well as asking our preference on the repair. Cant speak to price because we didnt shop around before getting the repairs and have never had a plumbing issue before, but I am very satisfied with the work done and service received.

Denise Warszawski

2 years ago

The response time was great, they were here within a few hours of my call. James was very kind, professional, personable. He explained everything that needed to be done and had the job done the same day within a couple hours. Thank you James for great service!!!!

Shaun Meeker

3 years ago

Kevin and Harrison were on point. They knew what they were talking about. They fixed my problem in a couple of hours. A little on the pricey side for what I had done but that seems to be the case with all plumbing companies. The quality will be determined within a week or so but overall I’m happy. I would definitely recommend these 2 guys.

Steven Lichtig

2 years ago

Had Dan from Roto Rooter come out to repair our sewage issue. He was very knowledgeable and got everything taken care of for us within the expected time frame. They may not be the cheapest, but they are definitely the best. I would call them again if I have future plumbing issues.

Richard Ibironke

a year ago

Alex the technician was thorough with the installation, He took time to explain what he did. After installation, dirty water was coming out of the faucets and he took time to drain the tank to ensure clean water. I am satisfied with the service. Excellent.

Jennifer Noble

3 years ago

They came out right away and were able to complete a large job within 3 days from when I initially called. They had enough staff to bring in several people and everyone was very nice and respectful of our home. Matthew (3281), Michael (1258) and Kacey (5811) were efficient and cleaned everything up. We had to do a dig inside and out. It was very expensive (Not the workers’ fault) and I’m not sure if the price was fair or not because it was a whirlwind and we desperately needed our plumbing working again so we weren’t able to get other estimates. But given the emergency situation, I’m pleased with the work.

Rosalind Dancy

2 years ago

Roto-Rooter called to inform me that my service plumber would be arriving at my home soon to estimate the work I needed to be done. Renee from Roto-Rooter gave me an estimate and completed my request for installation of a new utility sink and replacement of old pipes in my basement. He was very professional and timely, answered all my questions and explained the services to be performed at my home.

Salvatore Capone

a month ago

Matt Z. 5422

Very friendly, professional, quick and painless.

Dana Schultz

8 years ago

My experience with Matt 923 was excellent. He worked very hard to fix the problem in my sewer line. He was here a lot longer than anticipated and worked until the job was completed. He guided me through the right steps to take to make sure that the problem won't happen again. If I ever need to call for assistance again, I will call Roto-Rooter and will be sure to ask for Matt.

Brittney Jones

10 months ago

I am so THANKFUL for this company and the associate I worked with ! I had a pluming emergency and I called them around 9pm at night and they were here bright and early at 7:30Am In order to get my problem solved . It was a tricky and difficult one so at the times that I became frantic and over whelmed Bryan reassured me that he was going to get the job done and he did JUST THAT ! Thank you guys so much for your hard work and dedication to what you do and a SPECIAL thanks to BRYAN who remained calm through the whole entire situation while making sure that I was okay as well ! You guys are AWESOME! Highly recommend them if you need the job DONE RIGHT !

Alyssa DeSimone

11 months ago

John did an excellent job fixing our garbage disposal after some glass and other debris has fallen down into it. He did not give us the run around and tell us it needed completely replaced like other places did but instead told us the truth about how it needed fixed and got it fixed for us swiftly and accurately. He also helped us understand how we can keep our disposal clean throughout the future. We had wonderful service from a friendly and knowledgeable professional.

Melinda Hetrick

3 years ago

Technician Matthew was very nice and helpful and friendly. His SVR Greg was also very good and helpful. Will begin the work in the morning. Would recommend them to everyone.Plumber Mike was friendly and helpful. He replaced all plumbing in crawl space including main sewer drain up to toilet and shower. He also put in new trap and so much more under house.Second Mike removed the bathroom floor which had rotted out and replaced it.Both of the Mike’s worked overtime to get the job completed on the weekend so that we could get the closing on the house sale completed and I was able to leave and return home, which was an 8 hour drive away. The entire team of workers were friendly, and very good at what they did.I would highly recommend them to anyone in need of any plumbing services. And yes my job was over $15,000 but it was completed in two days due to their willingness to work very long hours in to accommodate my timeline to complete the closing on the house sale.I want to thank them all so very much.

Bill Johenning

a week ago

Garry was awesome! Very helpful and informative

Holly Scott

8 years ago

I called late on Friday afternoon with a fairly serious water damage issue in my mom's basement- a pipe was leaking from the kitchen sink into the crawl space, odor was awful, mildew setting in. The dispatch person was very accommodating, said that certainly someone could come out the next day. And they did. Tim and Matt were fantastic- thorough, respectful of my mom's home, cleaned up after the work was complete even though it was after 9 on a Saturday night. All costs were explained up front, along with the five year warranty on all work done. I would recommend this company to anyone with plumbing issues. We also dealt with Eric from the Water Restoration wing of RR and he, too, could not have been easier and more pleasant to deal with- all in all, they made a difficult weekend end on a positive, dry note.

yara alanazi

5 months ago

Amazing experience with the company, they’re very professional and accurate. They maintained a very clean working environment, will definitely work with them again in the future.

gil johnsen

a year ago

0ur experience with this company was fantastic. Greg was the the plumber and he was very thorough when explaining what he was going to do. He slso pointed out potential problem areas that would need to be addressed nin the future.Great guy. He was very pleasant and professional. I will definitely call this company in the future.

Kyoko Niedra

3 years ago

Great experience !Drake Savage is a true professional !Even though it was late Friday night he came on time and kept working until he completed the work. I was impressed his sincere attitude toward his customer and his work!I will call Drake again if I get troubles.Thank for your great work!

Frank Brown

a month ago

They was very polite explained everything in full detail even broke the camera out and show me all down the the drains for this to be my first flood and my first home I was very thankful and pleased with my service

Alissa Holcomb

a year ago

Very professional and responsive. Gregory was very helpful and knowledgeable as well as great with explaining to my father the problems we were having with our main sewer line.

Kimberly Lawrence

3 years ago

Rich-2338, arrived promptly as scheduled, was knowledgeable and got the parts needed and fixed our issues with the hot water tank and disposal efficiently. Prices seemed a little high, but not in his control. I would recommend him to others.

SUDHIR SHAH

a year ago

Bryan, was very knowledgeable, our issue was not that big so we decline service for now. However Bryan gave us good tips to avoid clogging the sink.

Jennifer Branch

4 months ago

The young man was very kind and professional. He diagnosed the problem quickly and made needed repairs. After completing the job he cleaned and sanitized. Everything was very satisfactory and personal.

Patrick Olson

a year ago

Corey was great. Was on time and very professional. Did a great job replacing the old sump pump and providing me information on the new one.

Elliot King

a year ago

Zach and Ben were wonderful especially with this happening on Christmas Eve/morning. They were extremely professional and were able to explain everything to us so we understood what they were doing and what the issue was. We will very likely use their services in the future.

Sandra Cirino

a year ago

I was on my way to work in a Monday later morning and found a puddle on the floor. Found out my water heater was leaking. Called Roto-Rooter frantic and they were at my house by 12:30. Kyle and Kevin I believe where my repair men and they were professional, nice and got the job done well! They explained what they were going to do and my tank was installed and running by 4!!!Very happy with the overall experience of the company!!!

Kierra W.

a year ago

The technician John was very thorough and called me throughout the process to inform me of what he found and what the expected cost would be (he again confirmed before any charges to my account were made). I’m very satisfied with the service and appreciate how honest John was. Thanks John and the rest of the RotoRooter team!

Janet. M Jones

11 months ago

Greg was great at replacing my shower valve, Haven't been able to shower in days but thanks to his help I finally can very
professional and nice a true gentleman 😁

Mark Jennemann

3 years ago

Our technician, Caleb, was amazing. He was thorough and efficient with our free estimate, and even more so when we requested the work to be done in the same visit after we approved the estimate. Caleb was well-spoken, and made sure to explain every step of the process with care. He was able to run a new gas line from our existing main line to our kitchen as we convert from an electric to gas stove/oven, all in approximately 3 hours (well under the estimated time to completion). I would highly recommend Caleb and Roto-Rooter for any plumbing needs.

Cletus Fernando

5 years ago

I recently needed my sewer drain cabled(snaked). Rotorooter was quick to respond. The technician, Tim 2810, was very pleasant and courteous and did an excellent and thorough job. He took his time, did not rush and did not give up when he encountered a problem. I was fully satisfied with the work performed. I have used Rotorooter service for over 25 years. They are a little pricey but since they do an excellent job, I don't mind. I would recommend them without any hesitation.

Gary Bluhm

5 years ago

Recently we used our very infrequently used Jacuzzi tub and, when drained, the water backed up out of basement floor drains and into the floor. We called our village services department for suggestions and they recommended Roto-Rooter. We then researched sewer companies on-line and found Roto-Rooter to have some of the best reviews. We set up an appointment with Roto-Rooter on-line for the next morning and they sent Larry (418) and Joe (1237). We could not be happier with their professional and very personal demeanor. They were extremely knowledgeable. They diagnosed and then corrected the problem very promptly. All through the process they were explaining what they were thinking, what they were doing and happily answered all my many questions with a friendly smile. Roto-Rooter's high review ratings are very much deserved.

Kelly Havlin

2 years ago

Mike was great, he gave a comparable estimate for service and gave us all of the information before proceeding. He did not make us feel pressured and gave us all possible scenarios, making me feel very informed. He was very personable and talked us through every part of the process. Excellent service would recommend Mike for sure!

Alex Radisek

a year ago

Bryan has been a phenomenal technician with his punctuality and professionalism at inspecting the damage as well as repair. I would recommend him to my friends.

Mandy Presto

a month ago

Matt Z5422 - Roto Rooter was extremely professional and communicative throughout the process. Quality and thorough work.

Marcia Taylor

a year ago

Douglas was very, professional, knowledgeable, and friendly. He answered all my questions. He took into consideration that I had to work today and completed the job quickly. I will use Roto-Rooter for any other plumbing needs.

Chloe White

a year ago

Used roto rooter twice in the past week. Cory came out both times and did a fantastic job. He thoroughly explained all of our options and let us know everything he was doing. Would definitely use them again!

NEOhio Rider

a year ago

Mike was very helpful will call again. Dylan came on the return visit he was very helpful as well. My problem is all fixed now thanks guys for your hard work!

Eileen Campbell

3 years ago

I would like to Thank Vernon and Gary and the crew of Roto-Rooter for their efficient work and promptness while repairing our drain connecting to the main sewer due to a collapsed tile. This made it especially tough because it was Christmas Day and Vernon went above and beyond trying to get us some relief on Christmas Day, I Thank him for a job well done. The next day the team was back and I want to Thank Gary for assembling a crew together immediately to start working on repairing the tile outside, we were now able to use our facilities. The job was completed the following day. What a great team of workers who care enough about their job and more importantly their concern for me as a customer. Thank you all again so very much!

Anthony Vacanti

5 months ago

I can’t recommend the service enough. Jermaine was excellent and very professional.

Dolores Milicki

9 months ago

Once again a plumbing issue on a weekend during a kitchen remodel. Came to a problem beyond the plumbing skill of my contractor. Called RotoRooter on Saturday afternoon at 2PM and the problem fixed and solved by 5PM! No delay in my project. Professional, courteous, knowledgeable and friendly. Worth every penny for the convenience and skill level they bring to the job. Have used them many times and have never been disappointed.

Jazminn Bryant

11 months ago

Matt came and did an assessment for sewage odor. He was very professional and knowledgeable. What I thought was going to cost me thousands was not the case. Highly recommend.

Igor Lalic

a year ago

Great company. I am so glad I call Roto Rooter for service. Service man arrived right on schedule time. His name is Greg (#I0142) would recommend Roto Rooter to anyone and service man Greg. He did above and beyond great honest work.

Matt Shadrake

a year ago

Came out even during a really bad snow day. Were quick, professional, and friendly. Repair was perfectly done, technician maintained social distancing protocols as well. Highly satisfied.

Jackson Bagley-Bonner

a year ago

Greg did a great job getting our storm drain cleared and advising on other preventative work. He was timely, professional and did great work!

A. McKenna

9 months ago

Quality work. The prices are very high. And sometimes no one will show during your 4 hr time window and you have to rebook for another day.

Nancy Rizzardi

a year ago

Matt, the Technician, worked extremely hard on sewer clean out at my very old home. He was friendly and very helpful. He took great care to not damage anything and left the jobsite in clean condition. Supervisor came to discuss larger repairs needed...I did not appreciate high pressure to commit to this work, but I was satisfied with the Technicians performance.

Steven Skarsten

4 months ago

Matt Z. 5422 - came when we needed help and fixed the problem and was very well educated on finding the solution.

T DUBB

3 months ago

Matt z5422

Great service did a wonderful job. Gave us a 10 dollar discount and he fixed it in a timely manner. Will recommend to a friend. Thanks

brewmeister4

a year ago

Matthew did a great job. He explained what was wrong, gave us a fair quote, and completed the job promptly. We are very happy with our new toilet

Linda Rogers

9 months ago

Unfortunately the price was prohibitive. Cameron was very personable and explained everything. No doubt he could have handled the job but I feel the price was excessive.

Peter Nogay

a year ago

Water heater gave out overnight and these guys stuck around late getting the new one in and cleaned up next day. Even helped me with a small problem on a toilet upstairs while they were here. Good guys. Didn't have luxury of time to shop for other prices but I paid what I expected to so I can't complain.

Lauren Amanda

a year ago

Matthew was very friendly, knowledgeable, explained in detail what he was doing and explained the services to us along with the cost. He did a great and fast job with a helpful attitude the whole time. I would highly recommend him. 👏

Brian Ames II

7 years ago

Derek came out to help us clear the line for our two clogged toilets. He gave very detailed explanations for everything from the pricing to the procedures. He was very professional and made sure the job was done correctly by checking that water was flowing farther along the pipe. He went above and beyond the call by teaching us about the pipes running from the bathrooms through the basement out into the yard. When he left we had a cleared drain, two functioning toilets, and a better understand of the plumbing system in our home. His exceptional service has made Roto-Rooter my new first choice for plumbing issues.

Paul Schrimpf

3 years ago

Mike (#5372) was easily one of the most patient, thorough and professional service tech that I've ever worked with. He diagnosed the problem, explained everything, provided a detailed quote, and did exceptional work. Also, Roto Rooter has the schedule and dispatch system down to a science. I called at 1:00 pm and had a working bathroom by supper time.

Amy Rottman

2 years ago

The repairman was exceptionally polite and hard working. Unfortunately after he left my sink began to leak. No one was available to come back until the next day and I waited an hour past the scheduled time.

Chris Adams

6 years ago

Strong customer service from online scheduling of my appointment to the thank you for my business, I recommend Roto-Rooter for any plumbing needs. Had a slow-draining basement drain and was taken care of within 24 hours. Dave and Mike delivered professional, friendly and personable service that made me feel valuable as a customer. Would use again. Only thing that kept me from a 5 star review was the price of service/value for time spent.

Robert Klimek

2 years ago

A guy from Roto-Rooter named Jamie came in and did a very good job. Took out two toilets and replaced them with new ones that they supplied. The job was done quickly and well. The only slight knock would be that the new toilet is slightly off-while. I would have preferred a gleaming while porcelain. But otherwise everything is working well.

rudy slama

a year ago

John was super friendly and professional and was able to solve our problem quickly! Because of him, I would definitely use Roto Rooter again for any future plumbing issues.

Chris B

a year ago

Matt was great. He told me what the cost would be and that did not change. he did a fantastic job and left my laundry room exactly how it was when he started. This is the second time I've used this company and I will absolutely call them the next time I need plumbing work.

Maria Gramajo

7 years ago

My basement had a smell and and backup into the sink basin. I scheduled online and promptly received an email confirmation. The service tech called 30 minutes prior to arriving. Scott was really nice, forthcoming and honest, he explained to me the issue and why he came to such conclusions He went above and beyond, working quickly and efficiently.

Josephine Hudak

a year ago

Jake was our service guy. He was very friendly and professional. Explained everything he would do to fix our water heater and fixed the issue. Had to wait a little longer than expected for our service but it was worth it.

Amber Fouser

a week ago

Great service, Matt Z 5422 was very respectful and knowledgeable. Was very willing to answer all of my questions and give me more information to help my understanding. Did the work great and was very respectful of my home and made sure to clean up after himself.

Judie Brown

2 years ago

Best service we ever had overall. Had 2 new toilets installed .
Michael was the plumber. I am certain the company is lucky to have him on board. He was super polite, respectful, very detailed, explained choices that I never would have thought of.and knew our needs so made suggestions .
Highly recommend .

Michael Rizzardi

3 years ago

We had trouble with our kitchen sink not draining properly for two weeks. Tried everything we could do ourselves before calling Roto-Rooter. We called pretty late in the day hoping for a quick fix, but the problem ended up being more involved than originally thought. Despite the late hours on a Saturday night, our tech Warren kept trying new options and was as thorough as possible to diagnose our problems with a positive attitude. He didn't even bat an eye when we asked him last minute to tack on a plumbing change to bring our pipes up to code. Excellent service!

Mr Taalib

a year ago

Doug promptly took care of my main sewer line blockage. Chris came along with the camera and was able to diagnose the cause of my issues. All in all very pleased with the service.

Pete Motz

6 years ago

Outstanding!
Tim was terrific. A small job turned into a 1/2 day project. He was patient and efficient. I have never had a contractor leave our house as clean as when they walked in! Price was fair, service excellent. Will have Tim out again as needed!

Dave Coxe

a year ago

I run an Airbnb and a guest had flushed something that my plunger couldn’t dislodge. I had a guest coming that night and needed a working toilet! I called Roto Rooter and they sent Corey. He was friendly, professional, got the job done and was up front about costs at the beginning. Told us what he was doing every step of the way. 10/10 would recommend.

Mrs WillC

3 years ago

Had a clogged main line. Jake 807 cleared this quickly and efficiently. He is very friendly and professional. What a pleasant young man! Refreshing that he knew his job well and performed it honestly and with integrity. He is a fine employee. Seriously, he is that good. If we ever need work again, we will be requesting him for sure.

L Callear

7 years ago

So glad that I called Roto-Rooter, They were able to send a plumber immediately. Matt, Service #923 is great and was quickly able to evaluate and correct our plumbing problem. Very courteous and knowledgeable. I highly recommend Roto-Rooter for any plumbing need! Thank you!

Michael Giles

2 years ago

Our sump pump was continuously running and I contacted homeadvisor to have it repaired or replaced. On the scheduled time of the service the contractor messaged me that he had vehicle problems and could not show up. With rain in the forecast for the rest of the day. Being stuck i contacted Roto-Rooter and they were available to do the job and gave me a 4 hr show up time. Within a half hour they were at my door. Paul took a look and gave me a few options on how to proceed. I chose to replace our 15 yr old sump pump. Paul did the job professionally and was very courteous. The job was finished even before our 4 hr contact time. A bad day turned out okay thanks to Paul and Roto-Rooter.

Mary Hodges

5 years ago

Great service, great response time, and complete customer satisfaction!Rich (#2338) was my plumber and he was great! I called early one morning when I found a leaking pipe in the basement. They scheduled someone to come out to the house the same morning and called when the Rich was 30 minutes away. He came and evaluated the problem and found other problem areas that could start leaking in the near future. He gave me options and the various costs associated with each option and he gave me his professional opinion, which wasn’t the most expensive option! He was clean and curitious. I forgot he was actually in the house! This is the second time I’ve used Roto Rooter and I’m so happy with them! They are truly professional, well educated on their trade, and work very hard to keep their customers satisfied! I can assure you that Rich at Roto Rooter will be my go to guy for all my drain and plumbing needs. They are a great company and have amazing employees!

Brandon Crosswhite

a month ago

Very pricey hasn’t even been a month yet and I’m still having the same issues after spending 9k do not go with them this place is garbage

Brandis Jackson

8 years ago

I was very thankful to get Roto Rooter out to our new home the same day to fix our backed up drain!!! Shane was very helpful and explained each step to us carefully. As a new home owner, its great to have awesome service at your fingertips!

Meghan Olis

6 years ago

The Service tech, Dale, was fantastic. He kept my house clean and unclogged a troublesome/clogged bathtub drain in no time. It's working like a dream and I'm also very happy to know there is a six month guarantee on it plugging up again. The only reason I didn't give 5 stars is the price. It was way more (over $200 more) than I intended to spend and the tech was there no more than an hour, in all. Work wise - 5 stars. price - 3 stars. So I give 4!

Mary Lou Houck

2 years ago

Doug came to my house to unclog a drain for me. He worked tirelessly the entire time he was here, patiently answered all my questions, and cleaned up when he was finished. I would have no trouble at all using Roto-Rooter again.

Diane Wirsching

11 months ago

The guys were very professional, informative and transparent in what was required for my plumbing problem. Unfortunately, my project did not have an easy or inexpensive fix. And in that instance, I feel it is even more important, essential, even, to have trust in their competence and professionalism. For this, 5 stars, Rotor Rooter.

Lauren Czukal

a week ago

Garry was very professional and informative in explaining our options after our basement flooded due to heavy rain

Jason Grimes

4 months ago

Mario was very professional. I felt like the cost was too high but that might just be the new reality with inflation.

SweetPea Brown

5 years ago

Kurtis (1219) arrived within an hour of my call. Within an hour he had finished a job. I had expected it to take much longer and cost twice as much. He was courteous, experienced, and efficient. I would call Roto-Rooter again in a heartbeat and recommend them to my friends!

Karen Rotger

a year ago

My Technician Kyle was very informative and professional. I didn’t feel like he was trying to sell or give me services that were not needed. I had many questions and some concerns and he answered all of them professionally and kindly. Thank you again Kyle and also his supervisor Corey for all of the information that I may need in the future. Very grateful!!

Elizabeth Striegl

a year ago

Roto Rooter was fast and reliable. Only needed to go one day without hot water. Brandon was also very accommodating we needed to go to a wedding so they came for an early consult and were fine with my mom coming over for the rest of the process once we had to leave.Probably a little more expensive than some other options but the fact it was so fast was worth it!

Brad Laura

8 months ago

Jake did an excellent job at our home. We had 3 pipes that had burst from the recent cold temperatures. He quickly located the issues and resolved them. This took nearly 6 hours and he didn’t leave till the job was done. Friendly and hard working. Thanks Jake and Roto-Rooter.

Devlin Riley

a year ago

Matthew was great from the minute he showed up. He explained what he was going to do and why and when he ran into some unexpected challenges while cleaning out the drain, he called his supervisor (Ben) and they devised a new plan. The work took much longer than they expected but they did a great job and resolved all the problems. They were great to work with and I highly recommend them for any plumbing problem. Thanks guys!!!

Grace York

a year ago

Bryan and Adam were amazing! They came to replace the basement utility tub, but noticed some corrosion on the faucet heads, saving us from a nightmare in the near future. They also were able to come up with a way to fix our cracked sewer pipe- without having to drill into our basement floor! It was a very long day for them, but the results are incredible. They were courteous, professional, and most importantly, very competent! Would definitely request them for any future needs!

Julie

a year ago

Alex did a fantastic job fixing our toilet leak and as a bonus, fixed our kitchen drainage issue and made it up to code. Would HIGHLY recommend him. We need more plumbing work to be done, and will definitely request Alex again. He was professional, knowledgeable and saved us money. Couldn’t ask for a smoother experience. Thank you!

John Tibaldi

3 years ago

Was able to get an appointment in a couple days' time. Marc #848 did a nice job explaining my problem (waste disposal issue). Unfortunately it needed to be replaced. Marc was able to get the part in about an hour. I found the cost much higher than I expected. Total job was like $600. He was somewhat apologetic and again it wasn't his fault but I felt like this could have been much cheaper.

Tracee McKenna

2 weeks ago

Darius in dispatch was absolutely amazing! I became very upset about waiting on a technician and was not very nice to him. He was calm and patient with me and never lost his cool. So very polite and professional the entire time I was venting on him. He deserves a ton of credit for the way he handle me. Again, I am sorry Darius!Garry, my technician, was amazing as well! Friendly, professional and very informative.I give these gentleman a 5 + stars!! They both need to be recognized for such outstanding customer service for your company.

chandrianne daniels

a year ago

Alex was great 👍🏾! Totally recommend. Very knowledgeable and made everything comprehensive for me to understand what the issue was with my water system. As a first time home owner it gets nervous when you don’t understand plumbing language but Alex walked me step by step in what the issue was.

Lauren Hooper

5 years ago

The customer service was great and the plumber they sent, Chris #3041, was very competent, well-mannered, and worked efficiently to unclog our bathtub drain. Afterwards, he thoroughly explained all that he did and gave advice on what we can do to prevent future clogs. I would highly recommend Roto-Rooter's prompt service!

Pauline Hill

a year ago

Kyle is a true professional. He called me with an ETA and said he was downstairs earlier than he had predicted. The removal and disposal of the garbage disposal were labor intense and time-consuming, yet never once did he any indication that he was tired, frustrated, or overwhelmed. Each time that he needed to go back to his van for a part or a tool, he notified me android what he was bringing up and why. It was impressive how he laid the parts and pieces of the pipes out as if they were a giant jig saw puzzle. I checked in on him from time to time, and he answered all of my questions patiently and used terms I could understand without talking down to me. I appreciated that. What I appreciated the most was his clean-up. In my opinion, he went above, and beyond cleaning up, so nothing was left behind. It was a pleasant surprise to learn that I have a year's warranty on the parts. I'll have to find a new home for the bucket that lived under my sink, catching the leaking water for months. I am a satisfied customer.I will recommend your company to neighbors, co-workers, family, and friends. Kyle did such a good job that I doubt that I will need a plumber here again. However, if I do, I will not hesitate to call Roto-Rooter and request Kyle by name. Thank you very much. Five stars aren't enough to express how confident I feel about a leak-free and garbage disposal-free kitchen. I could go on for a few more paragraphs, but I must find a place for this bucket.Thanks, KyleThanks, Roto-RooterPauline. Shaker, Heights

Zak Smith

a year ago

They put in a herculean effort to get my main line cleared but needed a pressure tool. They did not charge me a penny for the near 4 hours they spent trying to open the line back up. John was great and though going to take another day with a different truck with a specialty tool, would strongly recommend them anytime.

Red Wrangler

2 years ago

Scheduled online for sewer blockage and camera survey. Received a confirmation within hours for the appointment that was two days from scheduling. Appointment block was 6-8 PM. Received call at 6:30 PM the day of the appointment to reschedule because they had a job that went over time. No problem, rescheduled for the next day for time block 5-7 PM. The next day was no show, no call. Received call at 9:30 PM stating they were behind and would call when they were free. Canceled the service.

Jillian Gerhardt

a year ago

Thank you for your prompt and on-time service! We appreciated John’s thoroughness in completing the job, but also understanding what was being done and why it was being done each step of the way!

Rebecca Kochis

2 years ago

Paul came out on a Saturday when our water heater was no longer producing hot water. Unfortunately it was old and we needed a new one. However, Paul got straight to work and installed our new water heater the same day in a timely and professional manner. I would also like to point out how nice he was and how he made us feel comfortable with following COVID safety measures. Would absolutely use this company again.

Sarah Haney

3 years ago

Eric 1589 Came out to help with some toilet issues and he were prompt and took care of our issue quickly. He arrived and wore foot covers while performing the work and left everything clean as would be expected from a professional service such as Roto-Rooter

debra davis

a year ago

Matt was great! Fast, courteous and the work looks clean and professional! He did a great job for us!

Andrea Wooddell

a year ago

Bryan was knowledgeable and professional. He was able to identify the problem with our plumbing, and call the necessary reinforcements to help with a complex problem.

Louise Laffitte

7 months ago

Dan is ten stars plus Explains as he works very indepth A TO Z Great worker Thanks

Michelle Smith

a month ago

Matt z 5422
Matt did the best job ever! He was here a long time because my plumbing was a real mess. And he was very professional. And I am very happy!!!!

Peggy Tighe

7 years ago

Our RR professional was AMAZING. We had serious issues and were expecting 12 guests to stay for several days. Larry not only got the job done after several hours of very hard work on a very hot day, but he was also professional, kind, and creative in finding solutions. I could not have been more pleased with the service we received and even more impressed with Larry's work ethic and pride he took in doing the job right.

Dawn Perrotti

a year ago

It was snowing and Doug had to shovel to get to my back door. That was above and beyond. Doug and Brandon were both very polite and kept me informed of what was going on each step of the way. They were both very tolerant of my barking dogs. This was a tough job in an old house that other plumbing companies couldn't or wouldn't do. I would definitely call them again for plumbing issues.

Jeammie Montalvo

a year ago

The work crew prepping, digging, corey with excavator after cleaning on sight they did a great job!! The supervisor Corey and his crew well responsive and they explained the task from the begin til the end. They made me feel very comfortable with the decisions that were made and the work being performed. In all honesty I highly will recommend! Thanks guys!

Jill Ondracek

3 years ago

Larry #418 came into our home today and provided the best quality service. I'm 54 years old and have never had someone more professional, knowledgeable and with the best customer service come into our home. He is truly a gem and Roto Rooter is lucky to have such a hard working individual working for them. His work ethic goes above and beyond!!

Kevin Odonnell

3 years ago

Caleb T. came over to replace ourshower handle and valve and did an amazingjob. After diagnosing the problem, he tried everything he could to get us the best quality and price, including trying multiple stores. I would highly recommend his services to anyone. He was very pleasant as well. I will request him personally for any future services

Walter Pustulka

3 years ago

The young man that came to my house was Jake (Lawrence)-807and I found him to be very friendly and courteous. I explained the problem I was having and he listened to everything I had to say without interruption. After listening to me he did a walk through and checked out the situation. He then explained to me what he thought the problem was. He then wrote up three (3) different estimates for me to look over to fix my problem from the minimal to extensive. Jake then explained in detail what he would be doing with each estimate before having me choose and beginning work. He took his time and was more then willing to explain to me what he was doing whenever I stuck my nose in. Once Jake had completed the work, he cleaned up after himself and again explained in detail everything he had done before accepting payment. I would recommend Roto-Rooter to anyone and if I ever need their services in the future I will request Jake-807 again.

Joy Ours

5 months ago

Matt Z. 5422 great service, worked til the job was done! Did all they could to get my drain fixed!

Andrew Krieger

a month ago

Deceptive pricing, blew thousands over what they said our job will cost. We should have known this would happen because everyone my wife and I talked to about Roto Rooter told us they would do this. Should have listened. They will answer your call when every other company is busy from the storms but will take you for all you’re worth. You’ve been warned!

Jill Barry

2 years ago

I had a gas leak causing the gas company to be turn it off. Terry came over and did some major diagnostics to find multiple leaks and repaired them all. He showed me all the areas of concern. Additionally, I had plumbing issues with a basement toilet and kitchen faucet. Terry was very professional, polite, knowledgeable and proficient. I highly recommend Roto-Rooter and Terry. No doubt I will use them again. Well worth the price.

Christopher Yerkey

2 months ago

Started out unsure about quality of service when the first Technician didn't show up after receiving message he was on his way. I called to check in with Dispatch. Driver never showed. Dispatch had another arrive within the hour. Mario was very Professional. He figured out our drain issue and knew exactly how to repair it in a timely manner.

Dimitra Karavokirakis

3 years ago

I have used Roto-Rooter for over 30 years. They are always available and have come to my plumbing emergencies several times. I have always been happy with their services. My recent plumber (Bill811) did an excellent job unclogging my bathroom sink. He was there for several hours and despite the numerous challenges he faced, he wanted to see the job through and he did. Thank you.

Donna Stover

5 months ago

Roto rooter responded to our call for help in 20 minutes. The sump pump was spraying water into our basement due to a pipe separation. Thomas , agent #0549 was friendly, professional , explained everything to us and answered all of our questions. Thank you Roto rooter for restoring our peace of mind.

Holly Diegel

5 years ago

We called Roto-rooter on a Sunday afternoon because our kitchen sink was backing up. They were able to get someone here by 2pm and the problem was thoroughly fixed within 2 hours (turned out we had a lot of backed up sludge in our pipes since it is an older house). Rene was great and thoroughly explained everything as he did it and made sure the issue was well taken care of before he left. Plumbing seems to always be a pricey service, but it was well worth it. Thanks Rene!

Heis Dub

a year ago

Had a water main leak that was noticed in the evening. Called the 24 hour line and scheduled an appointment for the next morning. The technician was prompt, knowledgeable, and efficient. The tech assessed and repaired all three issues in a couple of hours. The price was very reasonable given the repair prevented an event that would have caused damages that would have cost 10 to 15 times more to repair

Kevin Jr Leahy

6 years ago

Ted did a great job. He didn't seem to rush and took time to clear out our drain using a few different methods and even went above and beyond to correct a flow direction issue. We received a price before work began and the same day appointment was a life saver. I hardly use service companies because I can do most household jobs myself, but they do provide a valuable service.

Rolfy Tumeric

11 months ago

Two weeks before calling Roto Rooter, I had a plumber come out recommended by Angi's list. They screwed up my toilet repair and the supervisor had to come out to correct it. Then they charged $150 more on top of the regular quote. So, when I was having major problems with my sump pump drainage, I went with the best, Roto Rooter. Yes, it was expensive, but the repair has resulted in a quieter sump pump and great drainage.SO...my judgement of Roto Rooter is...they do cost more, but they do an incredible job, so it was is worth it !

Lola Hocking

7 years ago

Roto-Rooter was great! I was impressed with how quickly they got the job done. Matt was very friendly and thorough. I also liked how clean they kept the bathroom despite all the mess they had to deal with. Overall, I was very pleased with the service!

Paul M

3 years ago

We had a backed up sink on our first floor. It was around the holidays and we were having family come over. I called Roto-Rooter early the day after a holiday. They picked the call right away and I dealt with a very friendly and courteous individual who asked me a series of questions. I was fully expecting an appointment a few days out but they scheduled a time for that morning that was convenient to me. A little while later I was contacted by their dispatcher who confirmed my appointment and indicated that the technician was on the way. 5 minutes later Larry arrived. He was very friendly and professional. He assessed the issue including tracing my line in the basement and provided me an estimate of his work. He cleaned the sink line all the way to my main line and provided my tips on sink line maintenance that was greatly appreciated since I have 4 daughters and lots of hair traveling through my lines! Larry was thorough and cleaned the area where he performed the work. In short, he was great and I highly recommend both Larry and Roto-Rooter for fast, cost-effective, quality work.

Ajay Ravichandran

8 months ago

Nothing but great things to say about our experience with Alex. He not only took care of our plumbing easily, but was very knowledgeable and gave us the insight and education necessary to make informed decisions on our repair needs. He was very friendly, courteous, and helpful. We will definitely be calling him again for any plumbing needs! Will definitely recommend Roto-Rooter to our family and friends.

Leah Tonon

7 years ago

I had Adam #444 come out to fix a slow drain in a bathroom sink and a clog in the basement utility sink. He was wonderful! Not only did he fix the problems, but he explained everything as he went, and made helpful suggestions on how to prevent problems in the future. He is definitely my favorite person today! Thank you!

Megan Bender (MeganElise)

8 months ago

Jake our plumber and Mike his supervisor were absolutely amazing! First off, they came out the same day we called They went above and beyond to make sure we were taken care of. They provided us with the information we needed to make several decisions. Both were extremely professional and had great personalities. We had used other plumbers before. We will be using Roto-Rooter from now on all because of Jake and Mike.

John Thomas

2 years ago

I called to request a service call slightly after 9am. I was told they would have a technician to my office within 2 hours. 4 hours went by before I called back to inquire on the status of the call. After being left on hold for quite a while, I was informed Oh, youre next. Just let us clean up and we are on our way. Another 2 hours went by before I called back to reschedule the call due to my office closing for the evening. I was then told Oh, no one is available to speak with you, so we will just call you laterPS, I left one star ONLY because it wouldnt let me leave zero....Horrible, HORRIBLE service!

Courtney E.

5 years ago

Ted was friendly, knowledgeable and helpful. He explained everything and was honest about what I needed. He did everything he could to help and answered all my questions thoroughly.Ted was great. However the supervisor he recommended to fix my ceiling was not as friendly. He did not call me back as he said he would and when I left another voicemail, again, no response.

Timothy Smith

5 months ago

Matt Z 4522

Great Service! Really happy with Matt’s Job!

Adam Nowicki

6 years ago

We scheduled a same day appointment via the online scheduling tool which was very easy to use. The technician (Larry) arrived on-time. He was very professional and courteous. He quickly assessed the situation, provided a written quote of the work and explained everything to our satisfaction. The drain was unclogged fairly quickly at which point Larry cleaned up his work area and ensured everything was in proper working order before he left. Overall it was a quick and easy process.

Ashley Lowry

2 months ago

They responded quickly and gave me peace of mind right before I left before vacation.

Cherrelle Holland

11 months ago

My technician Bailey was so sweet! He came in got straight to work! Came out let me know what needed to be done and asked me did I want to proceed before he even started the work and gave me a quote to see if it was something I was interested in! I will recommend Bailey to anyone

Robert Javorek

a year ago

I am very satisfied...The plumber who performed the repairs and installation at my home was named Rene. His work was very professional and high quality. I am very impressed with the high level of service I received from Rene. ...also thank you to Roto rooter for responding so quickly to my call. I called in the morning and the jo. Was done on the evening of the same day. Completely solved my problem. It was alot of work I did not expect it to be all done in one day, and with such high quality.

Jodi Smith

3 years ago

When I called late in the evening about my drain problems. They were very pleasant on the phone from the start. They set up my appointment for me first thing in the morning when I asked. When Rene #1199 came he was nothing but excellent. He was very informative and talked to me the whole time he was working and explaining everything. I would highly recommend for any plumbing service. Best thing is that the work has a 6 month warranty on it in case something were to happen again. Thank you.

Alexis Bruce

9 months ago

Very professional and courteous! The gentleman that came to our house was very understanding of our situation and was able to diagnose the problem and give us step by step directions of how he was going to fix it! Would recommend for sure!

Derick Shapiro

a year ago

Great service, it only took about an hour to get someone here. He was friendly and knowledgeable, and he took care of the problem quickly. His explanation of why the problem happened was clear and helpful as was the suggestion for ongoing maintenance. Overall, a great experience.

Fix it

3 months ago

Ben Jarris came for the service call, and amazing with his work, techniques and findings.

Joanna Davis

3 years ago

We had to call Roto-Rooter due to plumbing issues. Larry (#418) arrived within an hour of our initial call! He was friendly and helpful! He did a great job and answered all questions! I’m really impressed with Roto service! This is the 3rd time we have used Roto and it’s always a great experience!

Karla Marciniak

a year ago

Kyle was very polite and a really down-to-earth person. He was outstanding in explaining what the process was, what I could expect and did an excellent job of in taking care of the problem. Highly recommend him and the company.

Lori Galaska

3 weeks ago

Matt Z 5422 Matt was very informative and had answered all my questions and was very courteous.

Jeffrey Shook

2 years ago

The technician was amazingly professional and got the job completed. However, the dispatching of the technician was less than optimal. The arrival was 3 hours after the latest window of arrival. Call about being late came 30 minutes after latest window of arrival. No call back was given though promised and I had to call the company directly to get them to actually dispatch personnel. Technician was somewhat rude when told my window for service was quickly closing due to another appointment. having waited 5 plus hours for service, was extremely pleased with the professionalism, competence and honesty of the plumber.

Jason Mei

a year ago

Roto-rooter plumbing is an excellent choice. My family had a plumbing leak in our basement and John was dispatched to help us out. John was very professional and communicative during the whole process despite working along side Cleveland Water. John made the repairs very fast, and we were grateful to have him fix everything in a timely manner. I would highly recommend Roto-Rooter plumbing.

John G.

a year ago

Our tech, Rene, was professional, knowledgeable, and efficient. I'd recommend him for any plumbing job.Edit: Extensive repairs made after additional service led to a leak in my basement. This can unfortunately happen of course, but my chief complaint (and the reason for the 1 star review) rests with dispatch. I called in the evening and was told someone would be out that same night. A few hours pass and I call back, only this time I'm told someone will call me the next morning to schedule an appointment.Check the Roto-Rooter website: you'll see a proud proclamation of 24/7 service. Well, that's a false claim. The repair job mentioned above was quite costly--I expected a prompt response to remedy the situation. Instead, I'm left with a leaky basement.I wouldn't recommend Roto-Rooter to anyone.

Marilyn Hahn

a year ago

Larry was outstanding- courteous, explained everything that needed to be done and then sharing details of finished project. Communication with dispatch was excellent, keeping us informed with Larry arriving as scheduled. Would definitely hire again!

Pukhraz Basra

3 months ago

Matt Z 5422 and Kevin 5404 were quick and communicative throughout the whole process. They were respectful to us and our home and did an excellent job replacing our problem toilet. We would definitely work with them again if needed!

Audra Gabler

7 years ago

I requested a same-day appointment online, and had a confirmation email within the hour. They called a short time after that to advise that the techs would be here in 30-45 minutes. They were on-time, friendly, and explained exactly what needed to be done. I appreciated the up-front pricing, so no surprises when the job was done. They cleaned up when they were finished, and explained the 6 month guarantee that is standard on all their parts & work. i would definitely use them again for any future plumbing issues that might come up.

Jeanne marshall

6 years ago

Tim 2810 was efficient and professional and extremely competent. He may be overqualified but I was blessed to hire his services through Roto- Rooter for 3 different jobs all completed on the same day.Seriously, he could build a whole house! What a hard working young gentleman with great knowledge and and unusual work ethic for this generation.

Daniel Hudson

a year ago

Kyle was very professional and friendly. He explained exactly the procedure needed for the service and did it quickly and efficiently. He also cleaned up the work area upon completion. Will use again.

Luba Pelz

6 years ago

Excellent service!! We had a clogged downspout and called Roto-rooter to the rescue. Larry(#418) arrived in the early part of the time window we were given. He was courteous, knowledgeable and a true professional. He assessed the situation, gave us a quote and resolved our problem efficiently. He was kind and patient with our questions(even reassuring when our worries surfaced) and explained the process. Thank you all, from the office staff to Larry, for the outstanding customer service!

Ron Dubovsky

3 years ago

Paul (630) came out for water heater replacement quote. He was very knowledgeable and explained everything plainly and completely. He has a great personality and good sense of humor. Came back to do job and was quick and efficient. I was very impressed with his work and pleasant demeanor. Would highly recommend him and RR.

Tonya Sams

a year ago

Matt (5422) was great! Friendly and professional! Would definitely recommend him for your plumbing needs.

Carolyn Love

a year ago

Drake was awesome very professional, helpful, and informative! He was on time, and worked fast clearing our main sewage drain, laundry drain and replaced our sump pump.

Chenda Aing

2 weeks ago

He was professional and detail, found the problem and took care of it, and also gave alot of different options to fix in spike of prices , but i would really recommend Garry very professional!

Denise Coyner

2 years ago

I called today, and Larry arrived 45 minutes later. He introduced himself at the door. He was courteous and friendly throughout the visit. Larry explained all paperwork before working on my sink. He left my bathroom very neat, and knew how to perform his job. My sink drain was in good working order in less than 15 minutes.Denise Coyn

Melanie Kortyka

2 years ago

Called to have an emergency service and got an appointment right away. Reasonable pricing, I expected them to be more than average because they are a big company but this was not the case. Zach did a fabulous job giving us updates and was very respectful and efficient. Definitely will contact again in the future!

AshleyElizabeth Futrall

a year ago

They were very kind and courteous of our home. I called them and they were at the house within an hour, diagnosed the problem within 2 hours from the time I called. They were also patient with us as we made our decision. Overall great service.

Pam Sweide

a year ago

Larry was superbly professional, friendly, and explained everything he was going to do/did. Called and had John from the restoration dept to. come and explain how to file claim with insurance with offer to help file/answer any questions we might have. Field supervisor came and explained issues that we needed to be aware of due to age of house and what not. Will most definitely use Roto-rooter again and request Larry if at all possible and available. Thank you all so, so much!

Jose Matos

a year ago

Sump pump failed, they came out the next morning and were able to replace and install new sump pump. Chuck our technician was very helpful and informative. He explained what happened and how the new pump would work. Was able to answer all my questions especially since the whole basement flooded, it was an unpleasant new experience but Chuck did a great job to help alleviate part of that problem.

James P

5 years ago

I was very much impressed with Roto-Rooter's Service Representatives that came out to my house. They were very professional ,helpful and courteous. However , I was very much disappointed with Roto-Rooter's deceptive policy of a free estimate and service call. The estimate and service call are free however, if you do not have them do any work , they will charge you a Diagnostic Fee of about $100 !!!! ? By saying that there is no service fee or estimate fee involved leads one to believe that they will not be charged anything and that simply is not right !-(

Mickens 2011

2 weeks ago

Matt Z 5422 Matt was very prepared and knowledgeable.

David Baughman

3 years ago

Ben is very knowledgeable, professional, and efficient. He kept us updated as he worked and and took the time to answer all of our questions. I would recommend his work to anyone who needs it as he goes the extra mile to make sure the customer is satisfied.

Gene Dubick

7 years ago

**Edit** I was contacted by company management about my experience. Not only did they resolve my complaints, but also have earned my respect as an organization. Most companies would not have been willing to solve the problem and earn a customer's return business. I would definitely call them for plumbing issues in the future.The company dispatched one of its plumbers quickly to my house, and he was very professional. The problem is that the company did not resolve my plumbing issue. I called in with a specific problem with a drain, showed it to the technician, and he proceeded to clean out the main line from the house to the street - not the drain where I had a problem. My understanding was that he would clear my drain, but he informed me that it would be an extra charge. This was not mentioned until after the main line had been snaked - otherwise I wouldn't have bothered. As it stands, I feel like I've wasted my money.

Angela Kovic

2 years ago

Paul came out super quickly to replace a leaking garbage disposal! Super kind and knowledgable, and he was nice to my dog!Michael was able to come out in less than an hour and fix the plug in our tub that was giving us such a hard time! He was very knowledgeable, friendly, and even let us know that our sink drain was incorrectly installed as well. It was a little pricey but for the same day service, I think it was completely worth it.

Ben Swartz

a month ago

Alex was very friendly and efficiently fixed the issue with my solid waste disposer.

Ben Parks

2 months ago

Mario and John were friendly, knowledgeable. Although I hope I don’t need their services in the future, I wouldn’t hesitate to give them a call if something goes wrong.

Emily Crompton

6 years ago

We had a great experience with Roto-Rooter and the technician who came to our house, Ted. We were able to quickly get an appointment and Ted immediately identified the source of our problems. Ted made us feel well-informed before committing to the service and took the time to give us tips to prevent problems in the future. We really appreciated his strong knowledge and genuine friendliness and we will definitely call Roto-Rooter again in the future based on our experience with him.

Eartha Weston

a year ago

My plumber was Jamie and his apprentice was Corey. I had to have my hot water heater with a blower replaced. Both Jamie and Corey explain everything to me and answered all of my questions with both patience and professionalism. I highly recommend Roto-Rooter to everyone who needs either new Plumbing or plumbing repairs!

Breanna Smith

8 months ago

Greg was very awesome! He explained everything very well and was upfront about everything cool people person!

Victoria Helfrich

a year ago

Roto rooter was amazing such fast response were here within an hour of calling and were very communicative about what they were repairing! Also did such a great job with the repair!

Tami Friedman

3 years ago

My husband and I experienced a plumbing emergency. It turned out to be that the drain/line from our home out to our septic tank became clogged and dirty water and toilet paper came up thru our shower drain and toilet resulting in a flood on the bathroom floor. It was a huge mess! I called a plumber we have used in the past and it was too big a job for them. They gave me the name of a company to call. I explained the situation and over 24 hours later, I am still waiting for that call back. I decided while waiting for that call back, I would try calling Roto Rooter. They relayed our problem to a technician and a technician was at our home within 2 hours of my initial call. Kevin (#5040) was awesome to work with! He was so polite, friendly and knowledgeable! He worked very hard (in the rain and wind) to correct our problem. He was diligent about wearing his shoe covers as to keep too much of outside from coming inside. He explained everything as he went along and that gave us a high level of comfort. We will most definitely use Roto Rooter in the future when we are in need of a plumber (and we will hope they send Kevin)!

Marge Nelson

9 months ago

Greg was very professional. He explained everything before he did work. Would definitely recommend him and Roto rooter again

Kristen Faith

5 years ago

He came fixed my sink pipes and did an amazing job. Haven’t seen the sink work so well in over 10 years. Also had it done super fast. My only issue was the pricing. He estimated it way off. Over $100 off even with our coupon for 40% off. He even asked for our budget and managed to go way over it. We had to find dollars in random places just to come up with the amount. Next time I would like to see the price book instead of the worker taking the book to the car.

David Chesley

a year ago

This was for replacement of the faucets at our washing machine. The original work was done with copper piping in the 1970s (or earlier) and the seal around the faucets were failing. Jaime came in right on time, was able to put in a much needed water hammer arrestor and shut-off valve for the cold and hot water taps. We live in a 100+ year old home, so knowing we don't need to worry about water leaks relieves a lot of stress! Highly recommend his work!

Michael Hedrick

2 years ago

Great customer service. Fast response time. Quickly unclogged our office toilet. Technician was professional and friendly. We always use Roto Rooter every time we have an issue!

Will Crichlow

2 months ago

The plumber we got did not know how to get to the cartridge on my shower. Did not have their own tools and when we got the cartridge out did not have one.In addition I had a coupon that he refused to take and they still charged me $123.00 even though I had to go to Lowes buy my own cartridge and install it myself.Further they messed up the caulking on my tub so the next morning when my wife was in the shower I discovered water pouring into my kitchen!I am not planning to use Roto Rooter in the future if they don't provide better people.

john wagner

a year ago

This was our first time using Roto Rooter and we were extremely impressed with the work Jamie Long, John Rice and assistant Matt did for us. Jamie was very through in explaining what had to be completed in order to bring us up to code on our water tank. They all worked efficiently and carefully to complete the job. After finishing, Jamie explained everything about the work they did and what we needed to do. He explained the warranty and explained the new parts he installed. They were all very professional and easy to talk to about what they were doing. We would definitely call them back any time and would highly recommend them to anyone. Thank you so much. John and Gail Wagner.

Laurie Smith

a year ago

Verne was very professional and nice. He explained everything that was done
I have used roto rooter several times and will continue!

Tanya Varner

2 months ago

Alex and Kevin very polite very attentive explain the situation

Alison

a month ago

Matt Z 5422 was on time, professional, and great to work with. He was able to diagnose the problem and provide a solution. He also provided information for how to prevent the issue from recurring. Excellent service, highly recommend.

Janice Rogers

2 years ago

Doug was awesome and has great customer service. He had me laughing throughout his time at my house fixing what someone else messed up. I will use roto rooter all the time now and ask for doug. Thank you

Katlyn Atkins

2 years ago

I’ve had Roto Rooter out three times now for different plumbing issues. The latest time I had Rene who fixed my kitchen sink plumbing. He simplified the pipe configuration and was incredibly helpful. Have already recommended them to some loved ones for their plumbing problems.

Bekah

a year ago

John was very professional, kind and knowledgeable of all things that had to do with our situation. We thank him and the company set much for their competency and diligence.

jscmi77

a year ago

I appreciate the tech took the time to make sure clog was cleared
He also made sure I was satisfied and asked if I had any questions. That’s good customer service

Jeff Stover

a year ago

I needed to have a drain line cleaned out and a drain cap installed. Jake came out and did an outstanding job on both and I really appreciated his professionalism, kindness and knowledge of his business. Roto-Rooter seems to be staffed with many guys like Jake and it gives you a good feeling that so many young men are taking up plumbing and the trades.

Andrea Beeman

a year ago

Our shower drain clogged on a Saturday. The companies we contacted said they would come out for a service call, but never showed up. Another emergency plumber charged our credit card twice, and didn't call! Roto-Rooter's plumber, Doug was fantastic and very professional. He explained everything to my husband and resolved our issues. I would use this company again.

Mollie Steadley

3 years ago

I had an emergency situation this evening with a water leak. The first company I contacted (Mr. Rooter) left me hanging, and to fend for myself, after they cancelled at the last minute (all the while their website says 24/7 service). In a panic, I contacted Roto-Rooter. I was completely blown-away by this entire experience. From the operator who answered my call, the Water Restoration/Damage expert, (Celina Kosarko) and Roto-Rooter Technician, (Drake Savage), these guys were beyond amazing. I have never dealt with more responsive, compassionate, caring and helpful professionals than Roto-Rooter and their team. They made this process as smooth as can be and gave me assurance and calmness along the way. I will never again use Mr. Rooter, as Roto-Rooter has earned my business. Unfortunately, the extent of my water issue was worse than I thought, and it will be a big project to fix, but I know I'm in good hands with Drake, Celina and her Project Manager Justine Seman all helping me along the way. Thank you, Roto-Rooter, for caring. Top-notch and a job well-done. The Mitigation team of Will (who is AWESOME!!), Christian and Eyan were fantastic. They came to by house every day to check on everything and took great care of my house.

Paul Rawlings

a year ago

These people have saved my @$$ multiple times. They were professional and, even though I was the last appointment of a Sunday, they spent time to answer all my questions and made sure they showed me (and I understood) all the work they did. Highly recommend!

Toni Hudson

3 years ago

James was my technician he did a wonderful job explaining everything to me step-by-step and he cleaned up after himself. it was just a wonderful experience. James number was 5272. I will recommend Roto-Rooter to everybodyeverybody.

Jami Kinton

6 years ago

After our basement backed up for the second time in two years, we decided to contact professionals. We did our homework and couldn't be more happy that we called Roto-Rooter. Tim M. came out to our house on June 29 (the same day we called) and went above and beyond to get our pipes clean. He was extremely informative, was respectful of our home and even stayed for a bit after completing the job just to answer our questions and make sure we were satisfied. Without any hesitation, I would recommend Roto-Rooter again and again. Thank you so much for everything!

Josh Toth

a month ago

Matt Z5422 very friendly and knowledgeable helped answer any and all questions or concerns- he even talked to my parents on the phone and answered their questions! Very happy w his service today

Carolyn Deans

5 years ago

Had a main line clog. TED 1700 was our technician - what a treat! Very knowledgeable, courteous and professional. If we need Roto Rooter again, I would specifically request Ted every time. I will recommend to friends and family provided the opportunity.Service was very efficient, Ted was very mindful of the house and was thorough in clean up in the areas where he worked. Thank you for your exceptional service!

Mimi

7 years ago

We really appreciate Roto-Rooter and have used them in the past and will ALWAYS call them with a problem and refer them to anyone needing help. They called about 1/2 hour before they came. Our technician was Larry 418. After looking at our problem he was very good at explaining the issue, offering a resolution and quoting us a price that we gladly accepted because it was a great price. Within 30 to 45 minutes everything was done. Very happy and Larry was very personal, professional and helpful. THANK YOU, Doug & Mimi

Adam Price

11 months ago

Greg came out and figured out all the issues and and oddities of my house’s sewage line. He was able to clean out the clog and get my bathroom going perfect again.

Jackie Brown

a year ago

I had the pleasure of working with Vernon loyd 3994 and he was amazing. He was knowledgeable of the problem and helped me get the best price possible and stayed till it was fixed right. It leaked after the disposal was installed and he fixed it to make sure there was no leaks at all. He was professional and courteous and I would use them again! So glad I have a kitchen sink and disposal that does not leak anymore!!!

Raquel Keller

a year ago

Kyle was amazing. He took time to identify my problem and corrected my issue. Everything was cleared and clean. Will definitely recommend for any plumbing jobs. Price was as expected.

David Cruz

2 years ago

Terry was excellent with the professional service he provided. He was quick and courteous and gave us easy to understand answers to the many questions we had. I highly recommend Terry and Roto-Rooter to anyone looking for honest and reliable plumbing services.

Laura Campbell

a year ago

I had a wonderful experience from start to finish with Roto Rooter. I received a confirmation call prior to the appointment time and again when they were 45 minutes out. Camden was professional, explained everything, and did a great job. I will definitely use this company again!

Kyle Wertz

a year ago

Matt identified the problem quickly, and was able to complete the job on my schedule. Matt also explained the process while he was doing it, which was extremely helpful. I'd like to mention that he was on-time, very professional, and I am happy with his work. I will continue to work with Roto Rooter if this company continues to have employees like Matt on the team.

Steve Caudill

6 years ago

Just wanted a free estimate and Bill showed up and let me know that I had some serious problems with my water heater and pipes. Fixed the pipes right then and there and then helped us budget out a great price for a new heater, was also able to replace it the same day! Like I said before, wanted a estimate, left with a new water heater and feeling better and no pressure to buy at all. Thanks Bill for everything!

Eric Hummel

a year ago

Initially rated 5 stars because Dylan was awesome and would still give his service 5 stars it's not his fault his employer runs a bait and switch operation. After a backup into our basement they came out and diagnosed us with an issue that was going to take $16k to fix. We got different estimates and fortunately a local plumber decided he was going to run a cam and see what was going on. Nothing wrong at all. Took the time to show us the footage and walked us through everything whereas Roto Rooter just wanted us to believe it was an emergency that needed fixed asap. Roto Rooter was completely trying to scam us out of $16k. Do yourself a favor and get a local plumber.

Juana Calloway

7 years ago

I had a gas leak in my home, and the gas company turned my gas off. I called Roto-Rooter and they came out within 2 hours. Not knowing where the leak was or how it needed to be located. Mike came out and explained everything he would do for us and what all the possible issues we could come across. Mike did a great job in explaining the issue to us and getting it done correctly so we could get our gas turned back on!

Sarah K

6 years ago

I was able to set up the appointment to the time I needed. Bill came and was very professional and courteous and quoted me a price and even gave me a discount for being a veteran. I was very happy with the service and will use Roto-Rooter again if I ever have plumbing issues again.

CARL BERRY

a year ago

Jamie was the tech who came on site to service my external sump pump. He was required to carefully remove #3 and #4 river rock that cover the concrete lid on an outside pit that contains the sump pump. He took great care so none of the stones would fall into the pit. Checked to see the pump was operating correctly and then slid the lid carefully back in place and shoveled the stones back in place to cover the lid. Job well done. I will request him when I replace the sump pump next spring.

Kathy Landers-Appell

3 years ago

Rotorooter crew, Caleb (1401) and Joe (4175) were great. We had 80 years of rust in our bathroom drains. It was a tough job. They were timely, courteous, clean and effective.

Cathy Robertson

11 months ago

Scheduled very promptly. Professional and courteous. I did get a discount for giving this review, but I have no complaints about the service

iamamish

3 years ago

I thought they did amazing job - Jake in particular was very knowledgeable and easy-going. The cost seemed a bit high to me, though in fairness I didn't do a lot of comparison shopping, so maybe it was more reasonable than I thought.I would definitely call Jake again, and overall can definitely recommend them.

Aaron Ziemski

a year ago

Jake was our serviceman and he did an amazing job. When all hope seemed lost he found another access point and within minutes our bathtub was draining. Jake humored my children and their questions was extremely knowledgeable and wouldn't give up. I will not only use Roto Rooter for all my plumbing issues, but will be requesting Jake specifically.

Rene' Null

3 years ago

The technician did a great job, very friendly and reassuring. My only complaint is the price. They charged 4 times what my sewer plumber was going to charge me. However, he could not come for 3 days and my sink was completely clogged.

Alex Carrangi

a year ago

Greg and Bryan were just amazing. Extremely professional very neat respectful courteous and very knowledgeable I would absolutely use this company again and again I highly recommend them.

Adeshola Fanegan

5 months ago

John was awesome. He arrived on time and walked me through everything. He had my house back up and running in no time! Thank you Roto Rooter!

Kyle Smith

a year ago

Called Friday at 4pm. Had Matt on site by 430pm. He did an amazing job. What we thought would be a quick fix, turned into 3 hours of work. At no time, did Matt show frustration, he was determined to solve our problem, which he did! If we ever need service again I will be requesting Matt. Thank you!

A.J. Hutson

a month ago

Alex did a great job. He was very professional and went above and beyond.

Ashley Decker

3 years ago

We had a stopped up drain! Joe came out quickly and worked until the issue was resolved! This was not our first, or only encounter with Roto-Rooter and we have been happy with the service and timeliness every time!

Jeanne Georgeadis

5 months ago

Matt Z 5422
Matt was awesome. Very sincere and helpful. I felt very secure that he had my best interest at heart. His workmanship was very professional.

Romeo Patterson

2 years ago

We had a strong sewer odor coming from the basement drains, and also had a clogged bathtub and downstairs sink drain. Our technician “Matt” was very courteous and helpful, and was able to unclog the drains. He also explained our options beforehand. We’re satisfied!

Andrew Stiltner

a year ago

Harrison and Jake were fantastic. Great attitudes during a difficult and challenging job, and were here for 12 hours in one day replacing a drain pipe in my ceiling and wall. Assets to the company in all ways, and cleaned everything up like new afterwards. Thank you both and your company so much!

Donovan Byler

a month ago

Great service! Appreciate Matt Z5422 coming out and resolving our issue so quickly!

Rice Bao

6 months ago

John (#859) at Roto-Rooter is a very professional technician. He was very good at explaining what went wrong with my water heater. He provided honest advice and sufficient information to help me make an informed decision on buying a new one or repairing the old one. I was impressed with his honesty and caring the interest of clients. Thumbs up!

Devin Justice

3 years ago

Overall the experience was good, but was definitely expensive. I had my carpet dried and basement sprayed for mold after getting water in the finished basement. They came out and gave a free estimate and had guys there same day to start the process. Process took 4 days overall; this includes estimate, moving items off of carpet, getting carpet and pad torn out, fans placed and dehumidifiers running. They let them run nonstop for three days and came out on the fourth day to get equipment. Once they left, they left carpet floating so we could have new pad installed. The guys that came out were friendly and receptive. Looking back on it, based on the cost to have the carpet dried(not a new carpet either) it might have been better to just rip it all out and get new padding/carpet. If you're looking to save your carpet if its new I would recommend Roto-Rooter, but expect to pay over $2500. Considering the price and not even having a full finished basement and not replacing the padding, I feel they over charge for their services.

Linda Stang

11 months ago

I called for mold and water damage in my basement. An agent came out and said we needed the service right away or no one could live in my house he was very high pressure to sign me up they did the job but left the mold on the walls and did not even sweep part of the basement I called 3 to 4 times to come out they do not answer This was not a 5 thousand dollar job. There was almost nothing in the basement. Washer dryer and one small pack of personal items

Beverly Caldwell

a year ago

The plumber completed household projects thoroughly and skillfully. He made suggestions and advised us how to save money while completing the projects. We are very happy and would use this plumber and company again!

Joe Marcotte

8 years ago

Excellent service all the way around. I called at 9:30pm about a drain backup. The job was done by 10:45pm and the three people that I interacted with along the way from order taking, dispatch, and plumber was awesome. Free estimate and no additional charges for coming out late at night or same day. Dwayne from Roto Rooter did an excellent job of executing the job quickly, being professional and clean. It's rare that you get good service anywhere anymore. This location has the people that understand how the service industry should work. Outstanding.

Emily Lowe

a year ago

This is our second time using Roto Rooter for a big plumbing project. Not only did they complete the job timely, they also did in a less invasive way and worked through any issues and concerns we had so that ultimately we were completely satisfied with our experience. We will absolutely call them for an jetting, repairs, projects again in the future. Highly recommend. Corey did a wonderful job ironing everything out and explaining everything thoroughly.

Ashley Mitchell

2 years ago

Jake was very professional and answered all our questions. Did a great job and made sure everything was cleaned and working before he left. We are very satisfied with our service and would recommend roto rooter to friends and family.

Francis Haas

a year ago

Sebastian was our Tech and he did a great in explaining the best program for our needs. Never rush and made us feel like his only customer that day. I recommend Rotor Rooter and will use them again.

Katie Riley

11 months ago

Called on Monday morning bc my garbage disposal was leaking, Bryan was out by 2pm! Unfortunately, I couldn’t save the old disposal but Bryan showed me 3 options for services & was very professional during the installation. In addition, I had bathtub drain cleaned out.

Terrance Williams

5 years ago

Excellent service I was explained from beginning to end what the steps and cost would be prior to work Rene #1199 came to fix a clog tub and was also able to complete other work needed as well in a timely manor. He worked proficiently and professionally I would recommended this service to anyone and will look forward to any future services.

Naetoria Johnson

a year ago

Dug was extremely polite and professional. I will be contacting this company again thanks to his work ethic. Thank you for a great experience.

Dan Gainey

3 months ago

Called them out to try to get my water heater pilot light lit. I had already tried for about a half hour. Figured they had a different way to start it. They charged me $173 just to try to get it started and he tried for 10 minutes. Then tried charging me $1,200 to install a tank I would have to buy myself (another $600). I will stick with smaller local companies next time. Overpriced for convenience.

preshus brown

9 months ago

Needed immediate service and was able to schedule and get serviced the same day. Very professional and was able to point out the problem. Would definitely recommend this company.

Blake Perkins

3 years ago

We worked with Bart, who's a soft-spoken, experienced, and knowledgeable plumber. He was able to accomplish all of our service requests in a very reasonable amount of time and was willing to share his thoughts for preventative and maintenance-related concerns moving forward. Though Bart is a little taller than the average plumber, he was a great professional to work with nonetheless. I'd recommend him, and Roto-Rooter highly.

Nikia Robinson

a year ago

From the initial emergency call until the drivers left, they were very courteous. The drivers arrived within 30 minutes. Very knowledgeable and thorough in explanation of their services as well as the issue I was having. Did a main line sewer clean and clean up. Explained the process step by step allowing me to see exactly what was being done. Upon completion, they gave recommendations for what all would need to be done in future, leaving me totally at ease. Thanks Matt & Joe!

Johnna Alig

2 months ago

Matt z 5422. Was wonderful would definitely recommend.

Diana Ponitz

2 months ago

Matt Z 5422- was on time, professional, and didn’t try to oversell me on anything. great service!

Zach Koepf

7 years ago

I called roto-rooter in the morning and they set up an appointment for the same day. Matt came out at 5:30pm and stayed after 9 to get the work done. He was very knowledgeable and professional, and the service was 2/3 what I was quoted by another plumber.

Rhonda Williams

a month ago

Save your money. A total rip-off. I called because my water heater was not heating water. I was told it was free to have the tech come out. Great.. he gets there and says, 360$ to troubleshoot. I reluctantly agree. (I dont blame the tech (plumber) its tgis company fault). After some time passes he says the thermostat is working, the heating elements have continuity so maybe it's something internal to the tank or naybe the heating elements have a build -up of calcium. He recommended a new tank install for 2700-3000$.!!! I ask if he can replace heating elements and he says, not on a tank as old as mine. The tank is 12 years old. I told him they should say that they refuse to change out bad parts before that charge you the 360$!! Save your money.. I went to Home depot and bought the elements for 29$ ,watches a few videos , drained the tank And installed them myself. Working now and saved myself from being ripped off more by roto rooter. Horrible service. Your Policies need reviewed and changed!!!!**UPDATE. it is 4 mos later and my water heater is still working perfectly. The heating elements I bought and changed out are still working great. I'm glad I didn't take the company’s advice.

Brenda Dibacco

a year ago

We tried to use this business but are receiving such bad service they haven't even shown up yet. We can't use any plumbing at all, called yesterday at 5:00 pm. They said they'd be out in 4 hours. At 10:00 they called saying they couldn't come but would be here at 8:00 this morning. We called at 8:00 today when they didn't show and were told they should be here by noon. This is not good service!

Dilip Ujla

8 years ago

Your plumbing service man, Larry 418, arrived on time, understood all the problems we had with our old plumbing, explained how and what needed for correcting the problems, gave us estimate of cost, then called his superior and obtained a special discount without our asking for it! Of course, we were completely in agreement and approved the given estimate. He promptly went to get needed supplies, returned in short time and proceeded to correct all the problems we had in our home. We are extremely pleased with his courteous behaviour,and knowledgeable explanations. We will definitely ask Roto-Rooter Plumbing to come back again, if and when we encounter any plumbing problem. Thank you very much!

Jason Ridgel

3 months ago

Outstanding rapid response. The job was done efficiently and everything was cleaned up. The technician was knowledgeable and provided a lot of advice.

Sadiki Judge

11 months ago

John did a great job and was professional. Answered questions and gave clarity to everything he was doing. Strongly recommended.

Teresa Sikora

2 years ago

Roto Rooter was at our home the very next morning after the issue occurred in our basement late one evening. Jake our serviceman went above and beyond our expectations. He is very thorough and takes pride in his work. I really cannot say enough about the services wereceived from this company.

Muralidharan Balasubramaniam

10 months ago

The services provided by root rooter representative Drake was exceptional. He was so friendly, professional was kind enough to answer all our questions and did a fantastic job. No issues after the fix. Highly recommend Roto Rooter for your needs

Meghan Nash

a year ago

Wonderful experience! The technician who helped me was on time, super polite and walked me through the assessed issue and solutions. Will definitely engage in the future if I have any needs! Thank you for a great experience.

Maria Gentile

3 years ago

When I called, the operator was friendly and explained the guys were out on other jobs but they would text/call within the timeframe to confirm appointment. Jake (207) text and arrived exactly on schedule. We went over the details of the problem. He wrote the estimate and explained in detail what he was going to do. Jake was quick, efficient, completely professional and cleaned up a mess! The whole process took under two hours.

Lisa Perry Kovacs

6 years ago

My tech arrived within the hour, was extremely kind and helpful, explained everything that was going on and fixed our worrisome leak in the same trip. I would recommend Adam 444 to anyone looking for a trustworthy, experienced and patient plumber that does excellent work! Will definitely be calling him again if we have any additional issues. Thanks Roto-Rooter and Adam!

Shonda Thomas

5 years ago

Our water heater went out and Kurtis (1219) came out to help. He was really nice and professional. He was efficient and we had hot water within a few hours! He was great and really made sure we knew our options. Thanks for the great service!

Rita Mary

a year ago

Charles was phenomenal- he was determined to get out shower drain unplugged without having to access the pipe further down (i.e. cutting a hole in the wall or ceiling). He worked for all of three and a half hours to assure we had the best outcome!

miles rastorfer

11 months ago

Greg was the name of the tech that came to my property. He was VERY professional and shared his knowledge with me. He gave very good advice and was helpful. When it came to pricing Greg went through every option and did not push any option on me. He made me feel confident in my decision. Highly recommend Roto-Rooter and if any emergency happens in the future I will be using them.

kathyf1961

6 years ago

I am VERY pleased with the service that I received from you guys. Adam (#444) was very polite, explained everything to me and is very knowledgeable. He put my mind at ease and did a great job! Marcus was also a huge comfort with his assessment. Thanks guys! I will definitely recommend Roto-Rooter to family and friends!

JaNee Bagwell

10 months ago

My service person was very professional. Works hard and efficiently and was very patient as this was a long difficult job to complete but he was patient and completed the job in the same day. No problems at all and I’m happy that I chose this company to repair my pipes and bathroom.

Nathaniel George

a year ago

On May 26,2022, I had another but, different plumbing problem. I contacted Roto-Rooter and once again, I had the honor of Alex (2061) responding to the service call. He was very friendly and professional, as he was before. He fixed my plumbing problem with ease. Thank you very much Alex. You are a 5 star plus. Nate.

India Robertson

a year ago

Brandon was awesome and personable. I needed to teach a class on zoom and he understood and came in a very respectful manner that allowed me to teach and do what I needed while he worked in the basement. He made sure we knew what was happening every step which made us more comfortable. Rotorooter always comes when we call which is amazing.

MP

2 months ago

Alex was on time, friendly and very professional. He was organized and fixed my drain super quick!

Gina Guzowski

a year ago

Well, let me start by saying the technician was helpful and very nice, as was his supervisor who stopped by, but less then 5 hours later the entire problem of sewage backing up into our basement was happening again. We were told there was a problem outside the city will need to address, but that we could use our water and lines were clear. We used lines minimal as we were not in the afternoon/evening.

Cristian & Adina Chirla

2 years ago

We were faced with a sewer emergency on a weekend during which we also hosted 6 guests from out of state. The initial representative we spoke with was very professional and thorough, calm, and ready to gather all essential information necessary for the team to help us. Within the same conversation she was also able to inform us that there was a likely probability the team would be able to be on site within the following 1-2 hours. Once we received the email confirmation, we also received the telephone calls alerting us of the timing of their arrival. The two employees were extremely professional, knowledgeable, solved our issue, and helped troubleshoot so we can avoid similar occurrences in the future. Thank you very much!

Tangie Arnold

4 months ago

John was extremely Professional and very knowledgeable about the job. I would totally recommend him.

Joe Mazzillo

a year ago

Corey was awesome! Clogged leaky pipe is never fun to deal with but he came in, fixed the clog , and replaced the pipe. Quick ,clean, efficient. We have found our plumber and will always request him.

Heather Wright

5 years ago

This team was excellent about communication and letting me know they were en route. Jonathan (1906) and his team were thorough and helpful. They did a great job doing regular maintenance work and were able to diagnose an underlying more serious problem. He was able to phone a colleague nearby for assistance in the matter. We are able to avoid a major catastrophe of drain flooding due to their expertise.

Daniel Luo

6 years ago

Great service and a hard worker. Came within 2 hours of calling and assessed/ gave a quote on our broken faucet situation for free. I made an appointment to fix it and the same service guy came and did a lot of work to get parts, overcome certain hurdles (like having to break into a part of the basement ceiling), and gave knowledgeable and proactive information on what to do next and what to keep an eye out for to make sure the whole water system was fixed.Slight con:It would be nice to get a reminder from the company before and on the day that the service guy comes.

ABaby Turtle

a year ago

Not only did Roto-Rooter provide prompt same day service, they sent their very best in Service! We absolutely loved Bailey! What a complete and total asset to your company, his patience and passionate care for customers was radiant, just like his personality and knowledge! Will definitely use him again!!! Thank you Roto-Rooter!!!

Tiffany Williams

a year ago

Our technician John was friendly and timely as well very thorough and professional. He left no stone unturned and made sure we knew everything that was going on and the best way to fix our pipe leaking under our kitchen sink. I would recommend Roto Rooter anyone. John did an excellent job! Thanks John!

Sonya West

5 years ago

My technician was really personable and polite while he explained the costs and benefits. The cost was a bit more than my original budget allocated, but the reliability of the company name, the 6-month warranty, and the professionalism Rene displayed, made it worthwhile. Oh, and he completed the job within 2 hours!

MAURICE BARRETT

a year ago

Excellent technician, only roto rooter employee I would allow back in my house. Highly recommend Greg #0142 for anyone that truly needs a plumber most patient person I've ever met and did not leave until my toilet issue was fixed. And the price was fair. Ty roto rooter.

Scott Treher

8 months ago

Greg was our service person and he was great! He made sure we knew all of our options, was very knowledgeable, made sure we understood what was going on and he is just a great person. Roto-Rooter is lucky to have him and I will be happy to refer Greg and Roto-Rooter. Greg thanks for a job well done!!!

J Patton

7 years ago

The tech that came to help with our plumbing issue was great! Very polite and courteous. He fixed the problem with our toilet that was not flushing properly. The reason I gave 4 stars instead of 5 was because the price for the repair was a little on the high end.

angela musso

6 years ago

We called Roto-Rooter on a Saturday night & they were here Sunday morning. Dave #2306 was our service man. He was pleasant & kind. He assessed our problem, told us what he needed to do, gave us a fair price & resolved our problem in a timely fashion. He then took the time after to help us to understand how to avoid the problem from reoccurring again. He was very patient & understanding. How refreshing it was to have a serviceman who seems to enjoy his job, take the extra time to go over the details on everything with us. We appreciated Dave & highly recommend Roto-Rooter. Thanks!

Latoya Evans

5 years ago

Roto Rooter came out to my home to fix my garbage disposal because it wasn't draining properly. They sent who I believe to be the best technician ever, Ted (#1700). Not only did he diagnose and fix the problem but he gave us tips on how to prevent future occurrences. He was polite professional and very knowledgeable. I would definitely use their services again.

Slayman Awadallah

6 months ago

Drake from Roto-Rooter was not only professional but showed compassion about our situation and helped us with the best results possible. I’d call again if I had an emergency situation.

Christina Russo

a week ago

Matt z 5422 he gave me a wonderful discount he had tank lite with 5 minutes

John Ditto

a year ago

Responded to request for service extremely quickly, and was able to complete all services requested. Pipes replaced were excellently done, and added water line for the fridge was done perfectly.

Woolley Mammoth

4 years ago

Rich was amazing! He was very professional, polite and quickly and directly answered all of our questions. He is an asset to your company. I would definitely call back if I have any other plumbing issues arise and ask for him, as a result of this visit.

Linda

6 years ago

“The technician arrived on time and was professional, courteous and thorough. After the plumbing problem was discussed, he kept me informed as to what he would be doing, about how long it should take, and what supplies would be needed. Everything worked out well. Even though one of the existing shut-off valves was tough to move, he determined that it was still functional, and opened and closed it several times to make sure it could be operated in the future, and that it was not leaking. He completed the pipe and faucet replacements swiftly, and left no mess behind. The bill was presented to me will full review of the charges. I have used Roto-Rooter several times in the past, and would recommend them to my friends.”

Lauren Smith-Petta

11 months ago

This company worked around my schedule to come address a clogged and backed-up sink. Dylan was one of the best technicians we've had to our home, and we've had many of various trades. After this overwhelmingly positive experience, we'll be calling him for our list of other plumbing needs.

DeGross 2324

5 years ago

Ability to schedule when I needed and actual work completed was fantastic. Kyle (2267) did a great job and would absolutely request him again. Price however I thought was pretty steep so only reason for less than 5 star review

Carla DeSantis

7 years ago

Chuck and his crew from the North Royalton location were awesome! Initially, we thought we would have to pay a huge amount of money to have a clean-out installed in our sanitary line, but Chuck's competence and expertise was a godsend as he was able to locate the buried existing clean-out, and saved us almost $5,000.00! Our interactions with the branch manager Steve were terrific as well. Would definitely recommend these guys for a job well done!

Darnell Wilson

6 years ago

This is the first review that I have ever written regarding any kind of service. Tech 69, Isai, was absolutely amazing. He knew what the problem was immediately and fixed it in an expeditious manner. HE even looked at the plumbing in the other part of my house and was able to give me an honest and fair assessment of what was needed. I will DEFINITELY use him again!! I am super pleased with the service and now I can use my bathroom all over again!

Dominic Rotter

2 months ago

Alex was very professional and friendly. I am very happy with the quality of service he provided.

Cid Standifer

a year ago

Chuck was great about providing updates and showing me what he was doing and why, which I appreciated. It was an expensive repair, but when he showed me the sink drain pipe that had rusted completely shut, it was clear all the work was necessary. He also got along wonderfully with my dog.

Jeremy Durant

a week ago

Rene really helped me out of a bind. I'm now able to get back to working from home and being a dad without the worry of my sink clogging up again with useful preventative maintenance tips. Thanks so much!

Melissa Guelker

a year ago

Steve was the technician who came to my home, he was professional & did a great job. He answered all of my questions, he was very efficient & effective.

Kathryn Petrich

a year ago

We were able to get an appointment quickly and at a time convenient for us. Our technician, Doug, was on time, friendly, knowledgeable, and professional. He called in his supervisor, Ben, to address additional problems that he was unable to address. Our problem was taken care of as well as additional needs.

Joseph Doucette

a year ago

We need regular cleaning to get rid of roots in our lines. Roto-rooter has been our go to for the last couple years. Always professional and very clean. Usually able get here the same day we call and the one time it was an emergency, they were here in a couple of hours.

Michael Toczek

3 years ago

Drake 1255 showed up within the stated time frame and did an excellent job of explaining what he could do and the cost involved. After the requested work was done, he explained what else was probably needed and offered a discount if I decided to proceed in the future.

Matt Dykas

10 months ago

Matt was amazing and did an amazing job. he showed up in time, was very professional, explained the diagnosis of my shower and outdoor spigot issues, and fixed them to above my satisfaction.

Ken Stillwagon

a year ago

Technician (Vernon L.) gave me attitude when I requested that he wear his mask to work. He said he was fully vaccinated and preferred to work without wearing a mask. He did not wear gloves when initially checking the problem (touched disposal switch, cabinet doors, etc. without gloves). He also did not wear gloves when doing paperwork. All of this goes against Roto-Rooter's Zero Contact Policy that is advertised on their website. In addition, we feel the cost of service ($415 less $75 discount) was excessive for the work performed - unclogging a drain. We will not use Roto-Rooter again and will use a local plumber instead.

Gwen Brown

5 years ago

I was so impress with the professional and awesome work from roto team. I have never had to call a plumbing company till last week I just knew it was going to be all day and cost a fortune. From the first phone call customer service was excellent she even called back to keep me informed then the technician was on time and was up front with me and the price, and he was quick to complete the job and cleaned up everything and my price was lower than I thought and I got to use a 40.00 off coupon I will always use and recommend roto rooter to NY family and friends thank you

Lorna Zeller

11 months ago

Matt provided customer service excellence and thorough explanations of the damage assessment, anticipated costs, and work performed….a job above and beyond well done, thank you!

Bree M

3 years ago

Unfortunately, I have children who love to put things down the toilet. Needless to say, I am a loyal customer of Roto Rooter. My favorite part about them is that you can call them anytime and get an appointment quickly. All of the plumbers are extremely nice, helpful & have great attitudes. My most recent plumber was Harrison. This is my first time getting plumbing work since the pandemic began. Harrison was very clean. He had his mask on properly and wore booties over his shoes, which I greatly appreciated!Briana M.

Illie Massey

9 months ago

My boyfriend called Roto Rooter after we were seen by another plumbing company that quoted us at $2,000 and also added unneeded repairs. Rotor Rooter came in and fixed the issue without the additional repairs that were not needed. Larry was courteous, efficient and effective. I would highly recommend Roto Rooter to anyone that requires honest and effective service.

J Romisher

a year ago

Our technician Doug was excellent. His work was thorough, and every step of the way he communicated to us what he was doing and why. Our issue was resolved completely.

Cheryl deKoning

11 months ago

Matt did a great job. He was very professional and I will call Roto rooter again if need be.

Caitlin Monahan

a year ago

I contacted Roto Rooter after seeing sewage backup from the floor drain in my basement. They were originally supposed to come between 10-12, they didn’t come until after 4 PM. I also didn’t receive a phone call to let me know someone was running late. After the plumber came, there was even more sewage in my basement and they explained they cannot clean it up. This entire situation was very stressful and frustrating and I felt that both the plumber and field supervisor were rude and unprofessional. The additional sewage led me to working with the water restoration team. The team came, cleaned the sewage and left large fans and dehumidifiers. The fans were left for about 3 days. On the final day, I went to my basement to look at the clean up. I noticed that there was additional sewage that overflowed from the floor drain. This was less than 5 days after Roto Rooter originally came to my house. The water line on my washing machine also became disconnected when they were doing the clean up. I was unaware of this and had water overflowing from my washing machine after turning it on. When I contacted Roto Rooter, I spoke with the water restoration manager. She was both rude and unprofessional and made me feel like this was my fault. I also received a call from her supervisor, but never received any follow up.After identifying the underlying problem, Roto Rooter gave me a quote for the repairs. At this point, I was beyond frustrated both with the service and customer service from Roto Rooter. They had come to my house 5+ times. I contacted another plumbing company for a second opinion. They immediately recognized the issue and scheduled service to fix the issue. They also provided relief in the interim before the service could be completed. Roto Rooter was going to charge me almost 10 times what the new plumber charged me.Bottom line, do NOT contact Roto Rooter. Terrible customer service and grossly overcharges.

William Tatz

2 years ago

My bathtub and all plumbing backed up last night. I called Roto-rooter and they were able to out within 2 hrs of my call. Camden was great and walked me through everything. He figured out the issue quickly and my house was back to normal quickly. Very grateful!

Allison Smith

2 years ago

Roto-Rooter was able to send out a technician same day to fix my toilet’s clogged drain. Brandon was very thorough when explaining all of the possible outcomes and how much each would be. He was very polite and friendly. I would definitely use Roto-Rooter again if I have any plumbing issues!

Marija Stojanovic

3 weeks ago

Matt z 5422 matt very nice and professional super nice guy

Lauren Dockery

a year ago

Super helpful and kind. I knew there was a leak that had previously been fixed, but suddenly there was water again. The plumber looked and he didn’t find an issue at first. I asked him to try a couple more things. He was happy to hear me out and look in spots that weren’t obvious. Low and behold we found the gasket of the overflow drain was installed backward and causing the new problem. I’m grateful he didn’t insist there wasn’t an issue and that he was willing to think creatively to help me solve the problem. It is always worth a lot to me when a contractor believes me.

Debbie Paul

a year ago

Drake was so professional and explained every thing step by step. I learned a lot. He explained what to do and not to do.great rep for your company
Would highly recommend drake and this company to anyone who would listen will post this review on my next door app for referrals

Uprising Que'vo

a year ago

Good price, great value. The technician Arya was on time and saw the issue immediately. He was very professional, responsive and did his job well. The pricing was reasonable compared to the last plumbing company I used.

claudia salazar

a month ago

so I actually had this company come out to check my main sewarge line because is was slow draining. They ran a snake and couldn't get it unclogged manager came out to run the Camara but couldn't see nothing but that there was a hard blockage and didn't now what it was. Stated that the work I needed would coast me from 10,000 to 11,000 to fix my problem with out trying other options feels like they just want to make money one way or another I was charged 457 dollars to to expose the main sewerage line. I had some one else come out and fix the issue for less then a 1000 dollars.

Dakota Henson

a year ago

Camden and his supervisor were great. They came on the same day to try to fix our problem. They were transparent about everything and needing to come back with more equipment the next day. They came back and took care of everything to get us back up and running.

Samantha Crow

2 months ago

Matt Z 5422 Did a wonderful job! He was very informative and helped us understand the problem and the fix!

Erin Diamond

9 months ago

Husband messed up plastic ring on wax ring and I knew my son flushed something down the toilet. The nice guy that works at roto rooter fixed the problem. They showed up in less then an hour and has back working quickly. Will def. Use them again.

Michael Hart

10 months ago

We have used Roto-Rooter in the past and have been very happy; today's experience was no exception. Our tech, Bryan, was friendly, knowledgeable, on-time, clean and professional. Thank you for a job well done!

James Brink

a year ago

Service was quick and easy. Technician was able to get on site the following morning after the water heater blew. Only thing is I wish there were more than 2 options of replacement tanks. Overall great experience.

Julie Hopkins

5 months ago

Same day service. Very professional and trusted their expertise.

susan crane

11 months ago

Roto Rooter responded quickly, fixed the problem, (for now).The price is $20,000.00 for drain pipes, toilet, subterrain sewer pipe repairs. I found that shocking! There was also a four foot mound of debris left on the lawn from the excavation which I now must deal with. I was told there would be settling, but our yard should have been returned to useable at RR expense.

Mary Hill

3 years ago

Had the best service today from Kevin (5040) and Bobby (5955). Very professional and explained everything that needed to be done to get my toilet unclogged and serviceable again. This was my first experience with Roto Rooter and I definitely will use them again!

Christine Kin

a year ago

Drake came to our home for our plumbing pipe repair. He was very professional and knowledgeable about the problem. He told us what needed to be done and kept us informed of the process. He gave us a reasonable price for the work. He cleaned up when he was done. We will definitely ask for him if we have any more repairs.

Tom Habenicht

8 months ago

Greg was very professional and worked hard to make sure there was no problems for our sink.

Nicole Shafer

8 months ago

Greg was very professional and kind. We were happy with our experience all the way around and he provided us with quality service.

Rebecca Carpenter

3 months ago

Matt Z 5422 and Mike great job, cleaned up after job.
Kept us informed while working on plumbing

Nev Lee

a year ago

I really appreciate Dan explaining and making a new home owner like myself aware of certain things that will assist me in making my water and gas dryer more efficient. My only issue was how the company took to came to my house but the plumber explained that they were short staff. I like that he knew what he was doing and the entire thing didn’t take a long time.

Travis Cleary

2 years ago

Dan #3239 came over when my sewer was backed up on a Sunday. I can’t speak more highly than any plumber I’ve ever used. I tried the “cheap” guys before and it’s just not the same. The level of professionalism, knowledge, and hard work ethic is difficult to replicate. Dan went so far above my expectations and I can’t thank him enough! I don’t do very many reviews, but I wish I would of found Dan sooner so I could of used him the last time as well. Also, he was just a good person and we talked a lot and got along very well with him. Very, very happy customer!

Ana Salinas

5 years ago

Our plumbing issue was a sudden and emergent event. We have insurance for these type of issues through the city water/sewer department-they couldn’t have cared less and told us that because it happenned on a weekend, we would have to wait until possibly Monday-MAYBE! The people at Roto-Rooter could not have been any nicer and understanding; starting with the person who answers the customer service phone, the dispatcher, and of course, the gentlemen who came to the house (our problem took a couple of days to resolve). These guys were pleasant and utmost professionals. They cared about your home, your safety; and you really felt that they were on your side to get the job done timely and right. Well worth the price for something that could have spelled a disaster for us. Thank you for being there Roto-Rooter and for having guys like Rich and Dan on your team.

Vickie S

6 months ago

Scott was professional and knowledgeable. The drain is working now and my worries were put to ease. The added 6 month warranty puts My mind at ease. I would use them again

William Blue

5 years ago

Very satisfied with the service. Jonathon was very thorough and very informative. The equipment they use is high quality. He was able to jet the sewer lines on each side of my home and verify the condition of the lines using a camera. I appreciate all the help. Thank you again! WMTB

Lori Schifano

11 months ago

Greg was very professional, arrived with boots on his feet and diagnosed the problem properly the first time and offered options to deal with the situation. No pressure on us, he simply explained the outcomes for each option taken. We would certainly call them again!

ARS CL

a year ago

Excellent service! Nick was great, very friendly and he took the time to answer all my questions. He did a wonderful job with the installation and I’m very happy with the service.

Sarah Stone

4 months ago

Mario did an excellent job dealing with a hard-to-get-to sink drain and cleared it and the line 25 feet after. He had good suggestions about keeping it clear and was efficient and friendly.

Lisa Henry

11 months ago

Doug was very professional and kind. I felt bad because it was such a tight space and awkward angle for him to work in but he didn’t complain at all.

Jamie Owens

a year ago

Service was amazing. Vern guided us through our repair and optional services. Extremely personable and friendly. We enjoyed having him in our home and the conversation. Thank you Vernon

Dug Gaines

3 years ago

I am so impressed with the workmanship and quick response that came from my repair man Rene #1199, as well as the help when I called! The repair is superb & extremely clean and well done. Roto Rooter backs their work with great HONESTY and kindness. They even went beyond expectations with a very fast response and repair! It was easy to contact this company with their response being exemplary & understanding. I would give this recommendation to my loved ones to assist them when they are in need of a repair! Rene deserves more than 5 stars (If that were the highest) - I wish I could rate this experience higher. They even offer a warranty of their work! PLEASE give this company a try. I PROMISE that you will not be disappointed. BRAVO to the Rene #1199 for being so kind and helpful in the work and explanation of the situation. If all of your employees were half as effective as he is, the company of Roto-Rooter will be around for a very long time. My sincere thanks to you all.

Morbid Manatee

7 years ago

Larry 418 arrived less than an hour after I called for help. He was very professional and he diagnosed our sewer line blockage problem promptly and accurately. He cleaned out the line and did a full inspection with the snake camera (which I got to see myself, very impressive).Fantastic job and price was well worth it having it done by an expert. I would use this service again.

Kaly Nyathi

3 weeks ago

We appreciate how thorough Matt Z was.
Matt Z 5422

Kelly Mhoon

3 months ago

Roto rooters was professional, informative, and accommodating. I’m so glad I chose this company for such a difficult task. I received an informed estimate on Saturday and had the option to complete the task Sunday. Very nice staff and amazing work.

Shannon Morrison

a year ago

We had an issue with our water heater. Called this morning just before 8AM and by 4:30 it was replaced on the same day. Technician was very nice, helpful and professional, as were the employees I spoke to on the phone. Thank you!

sundown12

8 years ago

Matt (923) came right out on time and was very friendly and knowledgeable. He quickly diagnosed the problem and fixed it. Just an excellent transaction from my initial phone call to Matt's service call.Highly recommended company, and employee.Neil Nelan

Justin “Outlaw LA Red” Harvey

10 months ago

The tech they sent out to me, Amaury, was awesome. Handled the entire problem, even getting into the other unit where the root of my drainage issue started. Can’t say enough about the service or professionalism. Highly recommend.

Dora Bourgault

a year ago

I've used Roto-Rooter several times and they never disappoint. No bait and switch sales tactics. Their advice is always spot on and their technicians are informative and professional.

Stephanie

a year ago

John was our service provider and he was excellent. John went above and beyond to explain everything about the plumbing in our home and what he was going to do to fix our shower and sink. He cleaned up after himself and the service from start to finish was seamless and easy. We would recommend John at Roto-Rooter.

A Lind

7 years ago

Extremely pleased with Roto-Rooter! Their technician, Adam, is professional, efficient and knowledgeable. He provided us with a lot of good information for maintaining our pipes and left us with a clog free shower. We will recommend this company and Adam to our friends!

Adam Jakubiak

8 months ago

Spent the better part of a day trying to clear a sink drain with no luck. RR was able to come out within a couple hours and cleared it in about the same. Friendly, professional, and got the job done!

Susan McDade

3 months ago

They are professional and friendly. Roto-Rooter is also punctual but a little bit on the pricey side.

Curtiss Harris

a year ago

The plumber Bryan was very professional and quick.
Explained everything to me and what caused my kitchen sink to get clogged. He was very polite and professional.

Michael Leanza

a month ago

Alex was great and got my 4” drain pipe that was clogged with iron build up cleaned out quickly

Edward juhn

a year ago

Compromised pipe in foundation. Water proofed basement flooded. Roto-Rooter to the rescue! They came out that day, found the issue, worked with me as far as what was discovered and how they would repair, as well as handle the water restoration. It was a hard pill to swallow considering I really love my house. Jason was a voice of reason and was able to get me the financing I would need to pay for repair and restoration. Thank god I qualified for financing (another lesson as to why it's a necessity to maintain good credit). Kyle was 1st guy to come out and snake sewer line to discover the breach. He was very cool and professional. Mike, one of the plumbers (forgot the other plumbers names please forgive) was beyond cool (as where the others) extremely cordial, professional and timely - which at that time being in panic mode, was what I needed. I'm happy that I won't see them again (hopefully lol), but well worth it in the end. Remember most back door or friend plumbers don't offer guarantees if something goes wrong in the future. Something to think about when you want to add or work on plumbing in your house. Thanks Again

Ashley Dugan

2 years ago

Brandon and Jamie were very professional, took the time to explain everything, every step of the way, and pointed out some large safety issues they noticed that our home inspector had overlooked when we purchased the house. They were very quick about making a repair to our main line and replacing the water heater and expansion tank. We'd happily use Roto-Rooter again (but hopefully won't be needing anything for a while)!

matt jackson

a year ago

Our service technician was prompt and very professional. He diagnosed the problem and quickly got everything draining properly. I will definitely rely on Roto-Rooter Plumbing for all of my future needs.

S Hutchins

a year ago

The guys came out to update the refrigerator water line. We received a next day appointment, which was great!! They were very pleasant, professional and fast. We would definitely recommend and use again.

Karly Keirsey

3 years ago

We are very happy with the service we received from Roto-Rooter. Mike and Michael were very professional and easy to get along with. They were dedicated to the job, even when our one day job turned into three days. The work area was contained well, and it was clean when they left. Highly recommend.

Patrick Rafferty

6 years ago

Service was great! Our toilets started to flow at an unusually slow rate on Christmas eve night. Go figure right? So I called roto-rooter and within minutes I set up an appointment for Christmas morning because by the time we noticed it was already too late at night for a plumber to come out. So Christmas morning our plumber Tim was fanatastic. He explained everything that he was doing and where exactly the problem was. Was not charged extra on a holiday which was a plus and my toilets now flow great. Exceptional service by roto-rooter and highly recommended! Thanks!!!

Linda McMullen

3 years ago

Had a nasty backed up toilet and had to get to work in two hours. Called RotoRooter, and the gentleman (Eric) was there in 45 minutes. Quick, efficient, polite, friendly...everything was terrific. Took care of the problem in no time. I wish all service people were as good. It wasn't cheap, but well worth the cost. It was the first time I've used RotoRooter and, if I can get Eric again, they'll be the first I call next time there's a problem.

India Sweeney

a year ago

Camden was so professional. We were having such an emergency situation and we needed someone here quick and he got here as soon as he could. He couldn’t fix the issue ( no fault of his own-on going chronic issue ). But his professionalism will not be something that we will forget. We have his name and number and we WILL be calling him for all emergency issues moving forward. Can’t tell you how much we appreciated him coming out on a Saturday.

Ben Moore

a month ago

Alex was awesome! He got a nut off that was impossible. Absolute godsend!

Kashe Palacios

3 years ago

Matt was a great technician. He was on time and professional, performed quality work, and explained every step in detail. Not only did he take the time to make sure I was making an informed decision, he made sure to wear his PPE and practice social distancing the entire time. After the service was completed he sanitized his work area and made sure I understood that the company stood behind their work and I could contact them at anytime if I experienced any problems. 10/10 would recommend Roto-Rooter to my family and friends.

juanita harris

11 months ago

John, the technician, arrived on time. He was very pleasant and accommodating. John explained everything he was repairing. I am very satisfied with his work

Jerry Johnson

3 years ago

Very knowledgeable young man. Helped us and didnt mind answering all of our questions (there were a lot). Also let us know about issues we hadn't thought about(leak from outside spigot directly above our fuse box). I would recommend them to everyone and the Technician Doug specifically!

Gene Sardon

8 years ago

My main line was backed up and I could not shower, I could not wash clothes, and I could not flush the toilet and My wife was panicking. I tried to figure out what the problem was without success, so I called Roto rooter and they sent Matt 923. Matt 923 was very professional, clean and well groomed. He was able to pinpoint my problem within minutes. He wrote me up an estimate, which was more than reasonable in price and was able to perform the work and have my house back up in running in literally 20 minutes. I don't know what I would have done without Matt 923. Thanks Roto Rooter you saved me many headaches from my wife. I will definitely call you guys for any additional work I need and personally request Matt 923 because he was very professional,clean, and got the job done quickly without headaches.

Taylor Smith

3 years ago

Doug was very helpful and patient with my grandma. He answered all of her questions and made sure before he left she was satisfied and happy. He was amazing and made the experience easy

Bill Plesec

3 years ago

This was my first experience with Roto-Rooter and it was outstanding. Every Roto-Rooter representative with whom I dealt, from the woman who answered the phone to the technician who performed the service, was courteous, helpful and professional. James (employee number 5272), the technician, did a fantastic job of clearing my clogged driveway drain. He was very knowledgeable about how to solve the problem and explained in detail how he would do the work and why. His work was performed in an efficient and competent manner. He cleaned up the work area meticulously after clearing the drain. In short, he is an outstanding representative of the company. I highly recommend the company for services of this type.

Mark & Pam Simon

6 years ago

Matt, Tech #923 is the name I saved in my phone! Matt is very professional, down to earth, he was quick, yet thorough, answered all of our concerns and fixed our plumbing issue. The response time was excellent and I will absolutely refer Matt with Roto-Rooter to friends, family and clients.

Judy Lewis

3 years ago

Our bathroom sink drain was completely blocked, and right before the holidays! Warren, our tech #3325, came to our rescue. He arrived shortly after our call. Warren diagnosed our problem and fixed our drain in no time. It runs better now than it has for years. Warren was kind and very professional.

Bob F

7 years ago

Shane (#2401) was very professional and very helpful. He did a great job in a reasonable amount of time. He cleaned up the site when he was done and thanked me for calling Roto-Rooter. We have used Roto-Rooter before and will use them again.

Jodi Cowfer

a year ago

Extremely professional. On time. Explained the issue & corrected the problem. Discussed cost prior to completing service & also discussed additional options for the future. Looked over an additional complaint, identified another problem & will utilize Roto-Rooter to fix the identified problem.

Tom Mitchell

7 years ago

Roto-Rooter came out within 2 hours from when I called and their plumber arrived after calling that he was on his way. Lal was very professional and courteous to me. He fixed my problem perfectly and cleaned up perfectly when the job was completed.

John Lee

2 years ago

Warren did a fantastic job for us. We had a difficult clogged drain that another plumbing company was unable to clear. Warren was at our house within an hour of our call, and he cleared the clog within minutes. He even cleaned up the mess in the tub that the previous plumbers had left. Very professional, personable, and upfront about the work and the prospects for success. I was honestly a little skeptical about going with a chain company, but I am so glad I did. Well done! Highly recommended.

Summer Jewels

2 years ago

Kitchen faucet sprayer was leaking, and broke. Doug came out and said we could probably unscrew the part and save money by replacing it ourselves. We appreciated his honesty and ended up having him do the work anyway. He installed a new faucet and the tenant was so pleased. Great guy and great work. I plan to make sure I ask for Doug again if anything else comes up. - Sheila

Tony Franklin

a year ago

The company is busy. They will keep you posted on arrival time. It may not be the same day. The service is above superior. They are pricey but you get what you pay for. I will NOT hesitate to use them again. The technician who came to my property (Blaine) was professional, knowledgeable, and knew what he was doing.

Mike Blomerley

a week ago

Matt z 5422 Matt was great! Knowledgeable professional and through.

Christina Leventry

a year ago

When the young men came to my home for a plumbing issue in the basement all three times they were nothing but respectful. The first night they came they came out and saw what was going on said it would be a 5 hour job and would have to come back another day. They got here the following day and they spent hours trying to fix the problem in the basement. These guys didn’t leave till almost 12am. He said ma’am we have one problem fixed it you are able to use all of your rubbing water now but you can’t use the washer because it will back the basement up. I said okay well what do we do about that. He said I will come back out tomorrow and work on that. AS I was pulling in my driveway him and his partner were already at the house working on the. Last problem. They Spent maybe two hours working on that system however they resolved all of my issues with no complaints just sweat and tears.

Chaya Braun

3 years ago

I was looking to find a plumber that is especially careful with cleanliness when snaking through the drain in the basement all the way to the street because in the past I had to spend much time, money and effort to clean up after the plumber. I finally found the right crew just call Roto Rooter and ask for Kevin (#5040) and Mat (#3281) they were O. C . D. with cleanliness did an excellent job for a decent price!!!

Amanda Angle

a month ago

Very nice and professional! Fixed my hot water problem same day and right on time. Very happy with their service!

Ralph Mlady

7 years ago

Randy (Tech 613) was the true professional. He was able to resolve our problem quickly and made sure he kept our house clean. He showed great empathy to our problem. He provided first class service. We have used Roto-Rooter Plumbing on several occasions and have never been disappointed with the service.

Denise Kowalski

a year ago

Have used Roto Rooter for years - older home with invasive tree roots that cause blockage. Always excellent service, prompt, fairly priced. Larry is wonderful and is never satisfied until everything is perfect.

Gregory Gacka

a year ago

Doug knew immediately how to repair both of my toilets. He quickly completed the repairs. Both of my toilets are flushing better than they have in a long time. He’s a skilled plumber.

Connie Haack

a year ago

It really SUCKS to walk downstairs and find out that “stuff” you thought you flushed away forever has paid you yet another visit…in a very untimely and unsanitary kind of way!!!! However, calling Roto-Rooter made this unpleasant situation much more bearable. They were very helpful on the phone and our technician arrived on time the next morning ( thank goodness!). Doug was very professional and informed me of his plan to find the issue. He was able to find the issue, discuss it with my husband and I, explain his plan to get things back to normal and answered all our questions. He was very friendly and informative. He completed the tasks and made sure we were satisfied with the results. He cleaned up after the job was completed. He offered some very helpful tips to prevent “unwanted visits” in the future. It was nice to have such a kind and pleasant technician with a solid base of experience and expertise! He definitely made this situation SUCK LESS! Thank you so much, Doug!!!

Greg Sikora

2 years ago

Had the pipe coming out of our well pump crack early Friday morning. Called at 7:30 a.m. and had a plumber at our house by 8:30 a.m. Matt (#4439) was professional, followed CDC guidelines, answered all of my questions, and explained what needed replaced. I was quoted a price plus parts, and when the parts came back more expensive than he originally thought, he gave me a discount to stay within our original agreement. Will definitely use their services in the future should the need arise!

Peak Vacation Rental LLC

a year ago

We had a gutter downspout that was clogged below the ground level. They removed the clog, were prompt, very professional, and left things clean. I will definitely use them again.

Mary Hoerrmann-Martinez

a year ago

Matt was personable and polite. He quickly figured out what needed to be done and got to work. His work was very neat and professional. He also cleaned up after himself. I couldn't be happier with his work.

Tracy Robinson

7 years ago

Lal came on time which I thought was great, was polite and very professional. He informed me of just what was needed to clean my 2 drains( kitchen and bathtub) so I was clear on the $$$ and how long it may take. He noticed a few other things and offered to fix those as well. Did a great job and even stayed longer than expected to be sure all repairs were not only done but that I was satisfied. I would recommend him to anyone in need of a plumber. Very impressive young man. Wish more repairmen were like him.

S M

2 months ago

Toilet repair. Matt Z 5422. Timely, professional. Very nice.

Virgil Marshment

4 weeks ago

Matt Z 5422
Fast service, courteous, and informative. A+

Kenneth Remy

2 years ago

Multiple visits. Unresponsive to customers. Water overflow in basement could have been avoided if proper work was completed at first visit and customers listened to. Over ten calls to roto rooter needed. Requested call back from technician 6 times no calls. Then finally after issue rectified we were charged more money with a discount. This was again after I need to schedule another technician to come out after damage done. This time was set up for 8:15-10:15. They showed up at 12:54. Then being charged more money after the technician said “we are going to find a way to replace this for free.” We even overheard a call with supervisor by technician with factually not accurate information. After that call we are told “we will discount the labor”. Although the technicians apologized multiple times for recognized errors, there seem to be many opportunities for improvement in this company at multiple levels. Listen to the customers when they tell you about your backup subpumps....they know their home!

Roneisha Campbell

a year ago

On a Sunday I woke up to my powder room being flooded. A pipe under the upstairs bathroom sink was leaking. I scheduled an appointment online and Jamie was immediately here. Jamie provided a clear explanation of what was going on and walked me through what was done to resolve the issue. Jamie is quick and delivers high quality work.

Lexi Kricfalusi

a year ago

Greg was the absolute best. He went above and beyond. I got completely screwed over by the previous home owner and he worked tirelessly for me for 2 days straight trying to set it right. Amazing work ethic, honest, kind. I don’t know what I would have done without him! Truly the greatest. I cannot say enough good things 🫶😊

Ronald Myers

3 years ago

We recently had Roto-Rooter replace several toilets. The plumber, Rich (#2338), came to our house, gave us a free estimate including parts, labor and discounts. On the day of the installation, Rich was punctual and installed everything to our complete satisfaction. Rich is an excellent plumber and a good listener and communicator, answering all our questions to ensure that we were totally satisfied. He was careful to cleanup after the job was completed. Rich is professional, diligent and courteous. We would highly recommend Roto-Rooter and Rich for any plumbing needs.

Laura Eizember

a year ago

Every interaction we had with Roto-Rooter during this service was courteous and professional. A line had clogged, backing up into a basement toilet, shower, and sink. It was a big, dirty job for late on a Friday afternoon, but Kyle and Ben worked for hours and persisted until the blockage was cleared. They were respectful of our home (who knew you could put booties on the wheels of a trolly to keep the floors clean?), and cleaned up carefully after the job was done. Even though the job persisted well past dinner on a Friday night, Kyle and Ben were kind and pleasant throughout the whole process. Scheduling was easy and the price was fair. We will definitely call them again if needed!

Ryan Chesmar

a year ago

Matt Z did a wonderful, professional job. Very courteous, knowledgeable and friendly. Would recommend him to anyone. Diagnosed the problem and fixed it in short period of time.

Joe Lombardi

8 years ago

Mike #1063, was very much a professional. Very personable young man that knew exactly what to do for my kitchen sink. Our appointment was scheduled between 3pm-5pm. At 3:30pm, I rec'd a call that he was 30 minutes away. BTW, I did not call the company until 10:00am that morning! Very impressive..The works was completed, area was cleaned, and a happy Roto Rooter customer was created. Thanks Team, great work!

David Aron

a year ago

I asked for Corey again because he was first class. He was first class again! He had another person with him who was shadowing him and he (Josh) was excellent too.

David & Nathalie DT

2 years ago

Called on Monday to make an appointment to have an underground sewer pipe camera inspectionTuesday, an employee arrives, but says his machine wasn't working, and would need someone to help him do to the camera inspection. He gave us a document with Roto-Rooter letterhead, carbon copy, that quotes the work for 398.00. The work specifies that it will come with a video link.On Wednesday, another employee calls, says he will arrive in 30 minutes, and that the price is 435.00 and that we should have our own flash drive, or otherwise, they cannot record the inspection.He said that this wasn't changing the price nor conditions last minute, and took no responsibility for the person who came the day before and who gave us a lower price, on their company letterhead.They ended up not honoring their price and just didn't come.

vExploits

a month ago

Matt Z 5422 was very professional and polite and finished well pass the expected time. Appreciate the service

Alisa Adams

11 months ago

Greg was our plumber. He was super professional and thorough. He installed a new garbage disposal for us and cleared a clog in our kitchen sink. Made all the difference in the world. Very friendly and helpful.

Bernice Campbell

5 months ago

Mat Z 5422
I was very impressed with the efficiency on the way he completed the job. His mannerism and professionalism was awesome. I am so glad we received him as a representative of your company. I am definitely encouraged to call you again.

Nancy Prante

a year ago

Corey was exceptional in taking care of what we needed. He was highly professional and clear in his explanation. He had a lot of work to do but finished in a timely manner. Very satisfied and will continue to use this company in the future.

maria heutsche

a year ago

My service technician was great, well trained and very considerate to explain everything that needed to be done ,in terms we could understand . The job was completed to high standards and in a timely manner .

Christopher Thacker

a year ago

Vern was very professional. He did a great job. I would recommend him to anyone. My job was quoted and completed in the same day.

Crystal Dicus

6 years ago

Roto-Rooter is excellent. Chuck, Dale, Tim, Joe* and Ray, and all of their respective crew members were friendly, professional, prompt, courteous, communicative, and expert at what they do. They worked quickly while maintaining high quality. We will definitely hire again for future needs.*1574, 2393, 914, 1702

Elisabeth Holter

2 years ago

Mike arrived on time after a call to confirm (early, actually, which was GREAT). He diagnosed the problem quickly and made the repairs in under an hour. He had the supplies with him, which was very handy. He was very personable and safety conscious at all times. Give this man a raise!

Natascha Edwards

a year ago

Doug and Dylan did an EXCELLENT job!!! They were professional, knowledgeable, thorough…everything I want in a technician. 5 stars ⭐️ all the way! They are a dream team. I highly recommend these two.

Jennifer Ganger

a year ago

Our primary sanitary line was not draining properly. Rene arrive promptly and was very polite and professional to snake and perform a preliminary assessment. He coordinated with his supervisor who arrived and together concluded on the necessary repairs. Rene communicated well with me throughout the process.

Albert Shannon

3 years ago

We had a blockage in our septic line. I called Roto-Rooter at 11:00 pm and they scheduled a service call the next morning between 10:00 am-2:00 pm. Matt the service tech arrived at 10:30 am tried for 2 hrs. to open up the drain, to no avail. He then called in the camera and found that there was a defect in the line. Matt started digging and in a few hours had a temporary fix so we could use our bathroom that night. He came back the next morning and did the permanent repair. All through this stressful situation Matt was very courteous and professional in his interaction with my wife and I. He work diligently to get our home back to functioning, Matt is what I would call a man of integrity, he is an assent to your company. Matthew #3281.

Gail Workman

10 months ago

Under kitchen drain pipes replaced and seals and strainers replaced in dual sink.
Plumber Vern was very knowledgeable and pleasant!

Mike Betts

2 years ago

Issue wasn't found. I was beat out of $175. Didn't accept my coupon either..Horrible experience and a hole was cut in my wall and they still never found the reason I was having drain flies. I was told that I had blockage in my sanitation pipe outside which was an $11,000 fix and was told that was only way to remove drain flies which was incorrect. No camera nor test were ran to determine that. I'm so upsetAlso, beware any blockage or outside sewer issue is an city issue that they will come address for FREE. Don't get cheated or beat out of money like I did and still have your initial issue. Good luck..

Madre stacey

6 years ago

My technician Rick was extremely informative and polite. He was also very mindful not to make a mess in my home. Not only did he come out on Sunday but he didn't have the part he needed to fix my leaking water valve so he went to Lowes and grabbed one and came right back and had it changed in no time at all. I would definitely recommend Roto-Rooter, and I will be using them again.

Cindy Smith

9 months ago

Jermaine was very knowledgeable and solved the problem. He cleaned up after himself. I was very pleased with his service.

Bronia Alashkar

3 years ago

Great serviceI always go back to roto-rooter, only to be so satisfied with their professionalism , knowledge and work well doneI had kitchen sink clogged , called 11 Am , they said they will call you in 2 hours , on time ,Keith tech #489 , showed up , assessed , gave me an estimate , possible solutions and once Agreed, he started , less than an hour he was done , problem solved ! Very pleasant , very polite!Thanks

Jeremy Provchy

7 months ago

Got the job done same day. Tech was nice. Paid about 4x for the same job I had done by another company a year ago, and that’s with the coupon. Solid company, but shop around if it’s not time sensitive.

Talaya Barnett

a year ago

Rene 1199 showed up on time and was extremely professional and friendly. He shared his wealth of knowledge with me at every step of the process and made sure I had enough information to make an informed decision. I never felt pressured or hurried to make a decision, a feeling that is sometimes inevitable when your only option is to trust the experts. Rene gave me plenty of options and never tried to persuade me either way. Professional, Courteous, and Knowledgeable. Thanks

MrTaBooTimmons

11 months ago

We had sewage coming up from the basement floor drain and very slow draining water. The city was out to clean the main line from outside. They could not help. The tech named Kyle was confident that the issue was a blockage from the main line. He was absolutely correct!!! He cleaned out tree roots and had everything fixed very quickly.

Paul De Santis

7 years ago

We were extremely pleased with the way Scott took care of our minor plumbing leak. He was careful, clean and efficient and he did the repair exactly the way that we wanted it done. His personality, with his pleasant demeanor, was refreshing too. Great job!

Donovan Belizaire

a year ago

Greg was wonderful with help our family out with multiple plumbing issues in the home. He was extremely friendly, explained in detail what he was doing and why, did the service in a timely manner and cleaned up so well you wouldn't know he was there. If we ever have another issue, we will call back and ask for Greg by name.

Devante Johnson

6 years ago

Jim, Nate, Joe, Larry, and Lamar was such a wonderful pleasure to have out and make sure they got the job done. They made sure everything was done right and if it wasn't they fixed it until I was happy with the outcome. i would recommend for any of my friends and family to use this company. If I would to need another plumbing job done they will be my first to call. Thanks again guys.

Alaina Wyrick

a year ago

Bryan listened, professional, and thorough with his diagnosis. We appreciate the time he spent fixing the problem and advising how to keep our systems draining.

Gina Morris Tohme

7 years ago

Shane (service #2401) was great! We had an old pipe in an awkward place in our attic that was leaking in our kitchen. When Shane arrived, we also had other service people installing smoke detectors and it was hectic. Shane was quick, professional and courteous, having to wait a few times while I handled other service peoples questions. He even had a special saw and had to lay in the middle of installation to fix the problem and did it in record time! Two thumbs up - we'll continue to rely on RR for all our problems.

Zhara Abdallah

3 years ago

Paul #630 did a great job. Came out with in 30 minutes of us calling. He was very respectful and knowledgeable in his field. Great service great personality. highly recommended asking for Paul.

Tim

9 months ago

I used Rotor Rooter to camera my sanitation drain to the street. I was remodeling my basement and before I put in a new floor I wanted to make sure the drains were clean. They were on time and very professional. I would use them again.

Lawrence Tein

3 years ago

My step son Josh want me to comment on Paul (630). What a great job he had did replaced our water heater tank. He truly believed he did an excellent job. Thank you very much!

Mike Banchard

3 years ago

Warren and Mike were terrific. They came in and assessed my problem,, working through all the possibilities, until they resolved my plumbing problem. They were courteous, respectful and ever so helpful. They took the time to explain what they were doing and involved me in the solution. I am super happy with the work they did, and will call on them again if a plumbing problem rears its ugly head once more.

Katey Karpinski

7 years ago

We had a big plumbing problem, water and sewage shooting out of our shower drain. Matt came to our house and fixed the problem. He explained everything he did, had to remove the toilet and snake the drain. He gave us a great deal, and provided excellent service. If we have any plumbing issues in the future, we will definitely call Roto-Rooter and ask for Matt.

Gloria Dickson

3 years ago

My experience with Arya #3978 was very good. He was thorough in explaining every detail for what needed to be done. Michael #1258 had to join him the second day to complete the work. They both were polite and courteous. Both let me know every step of work that had to be done and took out the time to show me what was the issue that caused my plumbing problem. I do have other work to be done and I will be requesting them for the job.

Jacob Iselin

a year ago

Kyle was helpful, professional and courteous. He got our basement drain unclogged in less than ;5 mins from arrival and we were on with our day.

Amy Lohser

11 months ago

Greg was so thorough and took the time to explain any questions or concerns I had. He was very neat during the service call as well. Request him if you’re in the area! ☺️

Timothy Hlabse

5 years ago

Tim (2810) arrived soon after calling. He explained very clearly what he was going to do. The job was done in good time and successfully. He was training a new guy and I got to follow along and learn some things myself. Very satisfied.

Jeanette Burchaski

3 years ago

James #5272 came out today and did a great job. The work was quick, efficient, and high quality. We even got a discount for donating canned foods! The service was friendly and informative.

Christina Linczak

a week ago

Matt z5422
He arrived on time. He was very knowledgeable and was able to answer all my questions. He ordered the parts we needed and gave all the pricing All in all a very great experience. I highly recommend!

John Harvan

3 years ago

I was very pleased with the service that the team at Roto Rooter provided. From the dispatcher who had space that day, to the team of Dan, Mike, and Kris - all were professional, helpful in answering questions, and upfront about what they were doing. My wife is 8 months pregnant and for them to be able to come over on short notice and clear up a clog in our sewer line was a lifesaver just before the Christmas holiday. I have nothing but positive things to say about Roto Rooter for their quick response and professionalism.

Jessica Kwiatkowski

4 months ago

Lost a small down the toilet. After an initial investigation, it seemed to have passed through the toilet. Mario took the time to go through as much of the plumbing as possible, testing the various points where we might experience backup. He was super thorough, thoughtful, and professional. Not that I hope for any more plumbing issues, but I'd be glad to work with him again.

Joy Shaheen

7 years ago

I had a clogged sewer pipe in my basement. Shane came out and was very clear in his explanation of the problem so that I actually understood. He was very thorough in clearing out the main sewer line. He had to call in another person Dan, to break up a portion of my floor to replace a bad pipe. They did an awesome job and were very friendly. I would definitely recommend them to anyone needing their service!

Ally Perdan

7 years ago

Adam (444) came out today to unclog a sink and replace a toilet in my home. He was very professional, kind, honest, and friendly. He did great work, and I would definitely use Roto-Rooter in the future, and request Adam again! Great job & thank you again!! :)

Don Czapski

5 years ago

This is the first time we contacted Roto-Rooter, so I wasn't sure what to expect. The service man, Larry 418, arrived quickly and was very knowledgeable. He serviced our nasty stopped drain efficiently and with great care. I was very impressed and will not hesitate to call him again should a need arise. Thanks!

JEWL J

a year ago

VERNON was amazing. Personable and honest. Worked clean did a fantastic job. He was very kind and took his job very seriously and made sure we were safe with the new pipes. Unlike our old plastic ones. Thanks Vernon. We will be calling again soon!

Suzi T

7 years ago

We were very satisfied with our experience with Roto-Rooter Bay Village. Shane (2401) was very polite and professional. We had our line from the house to the street cleaned before the big rain. He did a great job. The response to our call was within 2 hours. We would recommend them for this service.

Betty Parks

a year ago

Our Roto-Rooter, was very polite, friendly, and knowledgeable. He explained to my husband what he wanted to do, and did that. Checking all our drains to make sure they were open when he finished. He called his supervisor to take a picture of the drain to make sure it was open to the sewer, the picture showed that there was a problem at the city side of the drain, that could have caused our blocked. He marked the spot to show the city for the repair. We are very satisfied with Roto-Rooter and we do recommend their services.Thank you,James & Betty Parks

Li Zhang

11 months ago

Water backup twice from the basement floor drain. My handyman used a 75ft cable to snake it and failed. Called Roto-Rooter and last night. They sent Camden over this morning. He is very punctual and professional. He found the cause - the sewer line was completely clogged up by tampons pads and wipes. I just sent a warning letter to my tenants. Greatly appreciate Camden for doing a good work!

Erica Schoonover

11 months ago

Kyle 6860 did a wonderful job explaining the ins and outs of clean outs, downspouts, footer drains, and a tricky issue at our house with basement water damage. He was incredibly thorough and provided a quote with multiple options for us. He was also very clear about what Roto Rooter could do vs. what’s handled by a basement waterproofing company or a gutter cleaning service.We feel so much more informed and aware of how our house works thanks to Kyle. We’ve always had good experiences with Roto Rooter and we highly recommend them. Thanks Kyle!

Jeff Carr

6 years ago

Larry and Jamie were professional, patient, and really saved the day as we are preparing our house for family to come to town this upcoming weekend. This was my first time dealing with my insurance company and Larry even stepped in to make sure that I was getting the best coverage possible. They made this as easy as possible for us and took the time to do the job right.

Tyler kushner

2 months ago

Matt Z5422 - great service. Very personable. Would recommend.

Elaine French

a year ago

Finding a pipe leak at midnight is not fun. I called and was able to get some one to come out Monday morning by 9 am. First I received a confirmation call at 7:45 and Dylan arrived to my phone at 8:46. He was very nice and professional, he came it, listened to my issue, went to my basement to check it out and then talked to me to explain what he could do to fix the issue. He explained things well, wrote up an estimate, checked his truck for what he needed, saw he was missing what he needed. Told he he would go and get the stuff and come back. He returned in an hours time, got to work and did a solid job. He showed me his work, we checked it together and things were fine. Thank you Dylan, great job.

Jennifer Minkiewicz

7 years ago

The process was easy from the start. I called and spoke with a friendly representative that was very personable. I was shocked when I was told someone would be out to fix my plumbing issues with a couple of hours. The plumber was so friendly and knowledgable. The price was reasonable too. I was shocked to learn that this company does not charge more for after hour service or emergencies. Their prices are their prices. I will only call Roto-Rooter for all my future plumbing needs.

Ronnie Moore

8 years ago

Rotor Rooter (Bill the technician) was nothing less than superior!! What made this home visit superior was the fact that I was away from home at the time my pipes busted & came for the home assessment and was efficient, friendly, complete, and thorough from his assessment throughout his communications with everyone in my home to communicating with me via phone!!Bill was able to provide detailed options for the worst case scenario, the immediate remedy for the current problems based on his assessment, and future options to be resolved with recommendations for optional insurance coverage. His overall insurance to my family members was more than commendable and he didn't rush the job in my home to get to the next job. He left my home with FULL ASSURANCE after a complete job and thorough inspection.I have previously dealt with other plumbing companies, but this particular experience was far superior than those experiences and going beyond meeting my expectations! To render this kind of customer service while being out of the home for the time being was priceless!! I would recommend Rotor Rooter across the board for meeting all your home plumbing needs!!Very Satisfied Customer!

Jose Ortiz

2 years ago

Outstanding service with excellent customer relations. Job very well done by Jamie Long and Paul.

Shane Lawson

a year ago

My kitchen ceiling starting dripping water through the drywall. Greg #0142 and Jake opened up the ceiling, found the leaking copper pipe, and replaced the damaged section. Both were very courteous and professional, and kept me updated and informed of my options each step of the way.

Pat Lyles

2 years ago

For some reason I came up with the bright idea of flushing a leftover pot roast down the toilet. Who would of known that was a bad idea. It was more of a beef stew but none the less, bad idea. I must've plundered that toilet for 10 minutes. Finally I gave up and called around for a plumber. I called Roto Rooter and they said there would be someone here within the hour. I had just enough time to wolf down some pizza I warmed up before someone showed up. All 20 minutes later.YES 20 MINUTES! My service tech (I embarrassingly forgot his name) came in, assessed the issue, explained the job, and completed it in no time. From phone call to finished it was less than 1 hour. Although the price was more than I wanted to pay the work and time to completioin was worth every penny. Quite honestly I've never hired a plumber and said I thought it would be way more than this so along that line I'd say the price was reasonable. All I know is if I'm ever in an immediate situation like that again I will not hesitate to call Roto Rooter! Thanks guys, fantastic job

amy chin armour

3 years ago

Terry was expedient, knowledgeable, thorough, and professional. We are thankful for his services and after 3 phone calls, Roto Rooter was the quickest at responding. They came out within the hour for an emergency hosebib disconnect and water main issue. Thank you Terry! (4911)

Rich Steinbrenner

a year ago

Larry was a real gentleman, professional & courteous. I want him back for my Jan 17th, 2022 appointment made today.
Larry is the kind of service representative you want working for your company.

Andrew Swift

a year ago

Our technician, Jake, did a great job from start to finish. He was very respectful and professional. He did a great job diagnosing the problems, describing the work needing done, as well as presenting the costs for the work. We were very pleased with Jake's work and will try to request him for any future plumbing needs.

Donald Gibson

a year ago

Matt Z did a wonderful job explaining every step of repairs and went that extra mile making sure I was satisfied with his work. A job well done matt.

Donald Weidendorf

a year ago

Rene came out to check our hot water tank, the pilot light wouldn't stay lit. After looking at it, he gave usour options and we decided to replace it. Rene went and got the parts and did a great job taking out the old tank, installing the new tank, answering our questions and making sure we were happy with his service. He was awesome. He took the time to point out a couple of other potential problem areas we should be aware of and even adjusted one of our faucets. He noticed things we didn't think about. He did a great job.Thanks for all the help!Don

Eric Price

5 months ago

Excellent work! Great friendly technician that was very knowledgeable and thorough. Will recommend to others and use regularly.

Colleen cain

2 years ago

I called Roto Rooter to repair my leaking toilet. A Technician was able to come out the same day (this was a Saturday). The Technician, Terry, found the leak and when fixing it he found a leak to the main water valve in my house. He did a fantastic job repairing both. I'm a new home owner and was very nervous when uncovering another leaking valve, but Terry was very patient and took his time explaining each step in the process. He even answered questions about other plumbing concerns in my house. I will absolutely use Roto Rooter again and highly recommend them.

Andrea Simakis

8 years ago

From start to finish, my experience with Roto-Rooter was excellent. I called Roto-Rooter after our kitchen sink backed up late on a Saturday and was told that because of the high volume of service calls of late, a plumber could come -- for no extra charge -- to the house on Sunday. I couldn't meet him then, so we rescheduled for Monday.I was told that the plumber would arrive between 8 a.m. and noon, and phone 30 minutes before arrival, which is exactly what happened.Joe showed up when he said he would, diagnosed the problem, explained what he would do in detail, completed the job and discussed preventative maintenance. Joe was efficient and knowledgeable, pleasant and polite. I will use his services again and recommend Roto-Rooter to anyone in need of fast, professional work.

Alexander Tomazi (Alex)

a year ago

Alex and Dylan were incredibly helpful in diagnosing and repairing our sump pump issue. They even noted an unrelated issue with our water heater, which will save us a lot of headache down the road. Alex and Dylan are consummate professionals, and I would recommend them to anyone in need to plumbing services.

Ben Kielar

8 months ago

I had a water leak and backup coming from my downstairs toilet, and when Cameron showed up he went over every option and every scenario that we could encounter. He answered all my questions and could not have been any more professional.

Jim Songer

3 years ago

Caleb was the service tech that came. He was very professional and knowledgeable and after he checked everything. He sat down and explained what the problem was and what the price would be his work was excellent and he cleaned up his area. Has a great personality any is a great asset to your company .I would definitely recommend Caleb to everyone 😊

Bo Zhao

a year ago

Dylan came out for service. He is very professional and friendly. He gave us pertinent advices and options on the issue. He also provided some free check ups and hints. We are pleased with his service.

AnthonyHeather Lewis

a year ago

John came over on a Sunday to assist with a disconnected pipe under our kitchen sink. Each time a decision needed to be made, John provided updates throughout his work time, and offered options regarding our choices of the work he could complete for us. There was no cleanup needed after his departure, and the work area was left better than when John began. We are exceedingly pleased with his work and the guarantees that were made as part of our work contract.

Kerry Turner

3 years ago

Rotor Rooter was great! I had Jake and he was awesome! He was very thorough and resolved my basement drain issue! I can now do laundry in my new home! Thanks Jake!

Erin McGee

3 years ago

Online scheduling of my appointment was very easy and I received a text when the technician was on his way.Paul (630) did a fantastic job of explaining the different services he could perform to fix my leaking hot water heater and non-running garbage disposal and the costs associated. He also did a nice job with the repairs and cleaned up after himself.

Maria Wnek

2 years ago

Austin and Hogan were capable and pleasant plumbers. Austin made sure all 3 toilets were correctly installed before he left; although this took him longer than expected, as 2 of the toilets had phalanges that were cracked at the base which necessitated replacement. We were well satisfied.

Therese “t0709” Parish

a year ago

Rene, tech 1199, was great! Very knowledgeable, and explained everything to me. I highly recommend him and plan to use Roto-Rooter for all my plumbing needs. I am very happy with my new faucet and unclogged drain. Thank you very much!

Bailey Williams

a year ago

Spent $572 to fix a small leak in my basement that essentially made another leak 4 inches away… when I called to ask them what’s going on they sent someone to say it will be another $400 and it’s not covered under warranty. Awfully overpriced that does not actually fix the problem. This company is a scam.

Ciara Norris

3 years ago

Doug was such a professional, friendly and detailed guy. He took proper COVID precautions. He tried his best to unclog our sink and was able to get it draining again but sadly we will need to get a camera and potential a whole new line because of a root problem.Doug explained our options, answered our questions, worked really hard, and set us up for the next part of the job with his supervisor. I highly recommend asking for him specifically for a job.Side note: this was a last minute call and he was able to come out within an hour of our call. We had tried to set an appointment for in the same week with another plumber and were unsuccessful but Doug was able to get here in an hour! Boom goes the dynamite on that!

Maggie Mayhugh

9 months ago

Greg did a phenomenal job assisting us on our plumbing issues. He gave us a free estimate with different options to choose from. Greg also came out to assist early in the morning and again late in the evening. I would recommend him to anyone having plumbing/sewer issues!

Andre Goshen

9 months ago

The tech, Sebatian was on time and very professional. He did an excellent job in clearing the line. They even sent a supervisor, Mike over with a camera and inspected the line, free of charge. Overall, it was a very good experience. I would recommend this to anyone.

Jennifer Battle

3 years ago

If I could give Jake and Roto Rooter more stars, I would. Very pleasant and professional, walked me through everything before he did anything. Did not pressure me into additional services I didn’t need like a previous plumbing service I had worked with. You have a customer for life.

Derek Moore

a year ago

Outstanding service!! John is the absolute best. He was very thorough, professional and he explained everything to me step by step. The work was beyond excellent and I am very happy with the results.

Meghan Moran

a year ago

I would absolutely recommend this service to anyone. The technician was friendly, courteous, efficient, and extremely helpful. We ended up needing a new toilet and he went to Home Depot to pick it up so that I didn’t have to struggle with it. I’m so pleased with this experience and will use them again in the future

Xan Lamoreux

a year ago

Chuck was great, listened to what was wrong and assessed the problem. Provided options and was careful about making sure everything was perfect before leaving.

Kate Lewis

a year ago

Arya was extremely professional, knowledgeable and friendly. He took time to explain the process and what he was doing every step of the way and also gave me some helpful tips to prevent future issues.

Melissa Collado

a year ago

Alex and Mike were very professional. They were able to install a new water tank expansion tank and correct the pressure in my house. Took about 30 mins after they retrieved the parts. Also explained exactly what was wrong and how they were going to fix it.

JoAnn Harris

a year ago

Mathew was professional and well mannered. Very informative and overall did an excellent job!I highly recommend rotor rooterThanks Mat!Joann Harris

Sophia Snow

a month ago

The fella that did the work was great. He knew what he was doing and was very professional. Completed the job as expected.

Jeffrey

a month ago

Matt Z 4522 did a great job and was very professional with my grandparents and fixing their cranky sink issue! Thanks in a million do recommend!!

Melodie Woods

2 years ago

I was a tad disappointed because they were supposed to be here yesterday. They did call and say they were backed up, but when 4 hours turned into 8 hours, I had them reschedule. Delvonte was professional, timely and efficient. The company needs to get more updated phones or get another cell company. He could not process my credit card because he could not get the phone to work at my house. We had to give him a check. that was not in the plan.

oscar davis

a year ago

I've had to call them numerous times for different units. And every time they give me a date and a 4hr window. They wait until the last hr then call me and say they're overbooked and can't get to me until the next day, after I've paid someone to sit and i guess babysit a clogged toilet waiting for them to arrive.

TheresaM86

5 years ago

So happy we called Roto-Rooter to help with our hot water tank that was leaking very badly. Manny-3694 was awesome. He was very professional and incredibly nice. We will definitely be calling you guys in the future for any issues we have and we'll be asking for Manny again.

G. J. T.

11 months ago

Greg (#0142) is the best plumber I have ever had working on the issues in my home. Top notch five stars...

Don Isenstadt

5 years ago

The plumber came within the 1 hour window. He explained everything he was doing ... Would use again ... They televised the sewer which was blocked and gave me a copy of the video ... that convinced me to purchase extra services to make the repair more permanent. However when I wanted a specific for a complete sewer replacement he would not give me that. In addition they left a piece of equipment on my property and I am trying to get them to pick it up..that being said if you have a backup I don’t know of any company in the area that move faster..for this service I would use again no question..

Alison k (Ali)

3 years ago

The service man jake arrived promptly. He was very courteous and professional. He explained everything very well. He gave us multiple choices of how we could best solve our situation. He was very knowledgeable and helpful. He got the outside pipe cleaned out and kept us informed with each thing he was doing.I appreciated his professionalism and friendliness. Thank you Jake.

Kimmie T

2 years ago

Renee was AWESOME, he went above and beyond the call of duty to fix my sink. I’m so appreciative since he’s the second Plummer that tried to fix it and I’m listing my house tomorrow so it was crunch time. Thanks Renee, all the best to you and your family

Alanna Crummie

a year ago

Absolutely incredible service! We had them come out when we noticed a backup in our laundry room. Turns out how sewer line was the problem. The tech was here for a couple of hours but managed to get the line clear. They’re sending out another guy with a camera to check the line and see what the future looks like for no extra charge! That’s a nice little add on to help us prepare in case there’s a bigger issue, rather than being surprised by it in the future. While we didn’t use it, they do offer payment plans as well!

Sabine Walesch

5 years ago

I called Roto Rooter Plumbing Services today, on a SATURDAY, and told them I needed a tech out at my home ASAP, to fix a faucet that was running hot water in the shower & couldn't be shut off. They sent out JOE 1237, within the hour of me calling, He fixed the problem beautifully, and was nice to boot!! Plus, the work is guaranteed for 6 months. Marvelous! Couldn't have asked for anything more. Thanks JOE !!

Alexis

3 years ago

My husband and I have been in our new home for three weeks. When we saw that water was flowing from our basement ceiling every time we turned on a water source, we were so frightened, shocked, and annoyed. When Mike (5372) arrived to our home around 11pm, he patiently listened to our issues, assessed the situation and came up with solutions to resolve the leaking. He had been working since 10am... so for him to still provide us with the same quality of service and professionalism was amazing. If we have another issue with our plumbing, I am definitely calling Roto Rooter and asking for Mike! He went above and beyond to ensure our issue was resolved and provided us information of what to look out for in the future.... FYI, my husband and I were having a NYE celebration at our home the next day, so Mike was our knight in shining armor.

Ian Hoffman

4 months ago

Mario was able to get me finished up hours ahead of the original schedule. Super quick, clean, and professional job.

Christine Gawronski

3 years ago

We were in an emergency situation with a broken kitchen sink the day before Thanksgiving. They managed to have a repairman out within two hours, and he was able to fix what ended up being a huge mess of the job by late afternoon. He saved our Thanksgiving! Matt was professional and friendly.Great job-highly recommend this company.

Cassandra Manna

3 years ago

I had a sewer pipe that was rusting and starting to leak. Roto-Rooter sent over a plumber the day I called (Friday) and he returned on Monday to fix everything. Mike Crist was the plumber and he was on time, efficient, polite, cleaned up well, and did not speak in a condescending tone about the issue and his advice. I highly recommend.

Gina Ficociello

a year ago

Came out within 2 hours of me calling. Rene took the time to show and explain the issue as well as a couple different options. Very professional, knowledgeable and seemed to genuinely care.

Louis Kindervater

6 years ago

Larry and Mike arrived at my home on time and reviewed the plumbing problem. They quoted a cost and quickly cleared the drain. We had company at the time and they were hardly aware except for the whirl of the electric snake. Very professional-in and out- with a clean-up.

Sally Moncol

a year ago

Vernon was not only knowledgeable and professional but it was refreshing to have an honest technician that explained everything, answered my questions and didn't try to sell me something I didn't really need. I am very impressed with Roto- Rooter.

Tommy Nguyen

3 months ago

Matt Z 5422 was very informative about what the issue was and overall good person! I recommend!

Vivian Trende

7 years ago

Needed Work done on 10/17/2015 by Tim 914. Tim was punctual and professional. Ran a Jet through the main line to the yard. Opened the drain also ran a camera through the lines. Found a crack tile that needed to be fixed. Went above his job. Great Job Matt I would recommend him.Thanks for the outstanding service delivered by Matt # 923. He was on time and worked quickly to repair our clogged kitchen sink. He is a very friendly and happy knowledgeable professional.

Connie May

4 weeks ago

MattZ 5422 was very professional and explained everything very clearly. Worked quickly and had to work hard!

Jessica Fitzgerald

3 years ago

We have an old house and a tree's roots ravaged our pipes in the basement. It was a big, expensive job. The other plumbers gleefully told us that their best man, Ben, was on the job. They were right, he was extremely professional, good-natured & thorough. The situation sucked but I was glad that there was no question it would be completed correctly.

Christina Sumpter

3 years ago

Kevin #5040, did a wonderful job explaining the problem and solving the clog. He then inserted a camera into the line so we could troubleshoot for the future. He was prompt, courteous and efficient. We were very pleased and will use Roto-Rooter again if we have any future problems.

Mary McDonald

a month ago

Matt Z 5422 did a great job fixing our toilet! We appreciate all of the hard work and expertise!

Bev Wallis

a year ago

Was lucky to get same day service for a garbage disposal replacement. Tech (Corey) was excellent. He came out, gave me a quote and was able to do the work in that visit. I had an appointment a little over an hour after he started but he got the old one out, replacement in, cleaned up and went over everything with me and I still got out on time. He did a great job and I would definitely recommend.

M McCall

a year ago

Camden arrived right on time and had a super pleasant attitude. He took the time to inspect all the plumbing in my home and educate me on things to put attention to as a new homeowner. He also explained about all of the services that Roto Rooter offers so that I would know in what instances they could help. I really appreciated his knowledge of his field and his simplified explanations of things for me.

Sheena Devese

5 years ago

Had sewage back up in my basement, read previous reviews and decided to call! They arrived within 30 minutes of my service request. My technician was #1199 Rene’ and I was very impressed with the excellent customer service he provided. Not only did he fix the problem, he described step by step on everything he was doing! Didn’t rush the job, took his time until the clogged issue was pushed out! Cleaned up the area and offered several times to mop up my basement, which I declined since I’m O.C.D when it comes to cleaning!! Overall 5 ⭐️

jeffery carpenter

3 months ago

Matt z 5422 and mike great service and explained everything they did very professionally!!

Joanna Carr

5 months ago

Matt Z 5422
Friendly, fast & personable. Good value for a great service. Will use Roto Rooter again

Janae Reynolds

a year ago

I’d highly recommend Roto Rooter. My technician’s name was Corey. He replaced valves and plumbing in two of my bathrooms. He was very knowledgeable, professional, and courteous. I was extremely pleased with the work!

Phil Croskey

5 years ago

I lived out of state and called Roto-Rooter for my elderly father. Rich #2338 came out and was excellent in explaining the issues to not only me but to my father even sending me pictures of the problem. He was patient and went above and beyond making sure I was in the loop on all work that needed to be completed. I would definitely call Roto-Rooter again and specifically ask for Rich to handle our plumbing needs.

Taylor Yong

a year ago

Rene was very friendly and very helpful! He made sure to give me lots of tips so that I don’t mess up my drains again. This is the second time I’ve used Roto Rooter and I will use them again in the future. I really needed service and the company that was recommended to me by my apartment’s property management company never contacted me and I wasn’t able to get ahold of them. Roto Rooter was the one that I contacted on a Friday night and they were able to service my apartment Saturday morning.

Brandon Baumgardner

2 years ago

Technician Paul was awesome! I called to get my sump pump taken care of and I couldn’t ask for anyone better for the job. He was quick, knowledgeable, and professional. I will recommend Paul and Roto Rooter to anyone. Thanks!

Benny Schuster

6 years ago

After another plumbing outfit failed at clearing our main drain we decided to try Roto-Rooter. I thought they were a bit pricey but after a favorable discount and a six month warranty on their services I agreed. Well i'm glad I did. He fixed the problem and was as cordial and well mannered as could be. Spent plenty of time explaining what could have caused the blockage and what steps to take to prevent it again. Thanks Rick #640

Francis Angelone

3 years ago

Worked with a season pro Bill811. He replaced two different valves that were causing a hammering noise. He also alerted me on replacing my water heater tank ASAP. I will be using them in the future.

Drew Meketa

a year ago

Arya came out and serviced my bathroom sink. He assessed the issue and was able to fix our problem in a very reasonable amount of time. Through the entire process, he was explaining how everything works and what to look for. I appreciate his help and highly recommend him and Roto Rooter for your plumbing needs.

Beth Stock

a year ago

I needed emergency repair service on a Sunday. Chuck came and was great. He figured out what I needed and worked to get the job done. Including having to make a trip to Lowe's to get the part he needed. I have used Roto-Rooter in the past and they have always done a great job.

Nicole Willis

a year ago

I had a leak in my kitchen from my shower. They came out. Vern was very nice and helping me understand everything. However the company in general is very money hungry. They came out and insisted on doing an asbestos check, which for safety of the plumbers I understand. They ripped up my bathroom flooring and cut a huge hole in my ceiling. So another plumber from Roto rooter came out to look at the leak and couldn’t find the leak, he was there for at most 10 minutes. So he told me to use the shower and find it myself and take a video…. I finally had another plumber come out for a different company who told me it wasn’t the plumbing it was the caulking around my bath faucet. So i had to pay from insurance $4000 for something that only costed $175 only because their plumber didn’t want to be bothered to find the leak and had me do it. Also had Roto rooter come out at the same time for a water pipe to be removed and a water line to be added for dishwasher and refrigerator. They charged me $1100 which I said seemed high but they assured me it wasn’t. That same guy who came and did the water line saw the hole in my ceiling and said he could just replace all my pipes without finding the leak and “that should fix it”. Right then and there something told me to never use them again. They don’t care about the customer they only care about the money.

Kathy Bailey

6 years ago

Adam 444 was AWESOME - thorough, talked me through what he was finding as an issue, friendly ( no creepy factor at all) and fixed my leaking kitchen sink!! This my first time calling Roto Rooter and should I need any help in the future I will definitely call again and ask for Adam 444!

Chris Rees

3 years ago

Bill 811 came out today (a Sunday, no less) and was fantastic. We live in a very old, cramped house that can make doing any kind of work very difficult, but Bill was able to make the best of it without any complaints at all. Bill knew exactly what he'd need to do the job we had requested and was able to get everything inside in one trip and then get started right away. He quickly advised me of the issues he was able to see, gave me an estimate, and then got to work. Once the work was done, he helped make sure everything was clean and back in place before heading out. If I ever need more work, I hope it's Bill that gets sent out my way again.

Cynthia Roulette

3 months ago

matt z5422

i like really the faucet thanks so much for the great work

Japanese Maple

a year ago

Adam was very professional and respectful of us and our home. He called us to let us know he was on his way and showed up on time! He was fair and honest. Gave us a detailed estimate and took the time to answer our questions. He was thorough in his work and got the problem fixed and cleaned up everything afterwards. Adam was really great from start to finish. We were happy to have our problem fixed the same morning that we called for service. Wouldn't think twice about calling again the next time we need a plumber and will definitely request Adam.

Elizabeth Sheasley

6 years ago

Larry was very up front and honest, which we especially appreciated because it was an emergency call and he came out at 11 pm. He gave the prices up front, showing us the pricing sheet. We had as good of an experience as you can have when you have to call a plumber at 11 at night

Kevin Blodorn

a year ago

Had a mostly positive experience. WAs told our dishwasher would work after plumbing repair under the sink, but it still doesn't. That was the primary thing we needed to fix, so I feel like I we probably received services that we didn't exactly need.

Dana McKinney

a year ago

John was amazing! Very kind, knowledgeable, helpful, and professional! He explained everything to me before he began service and was quick with repairs. Will definitely have Roto Rooter back if any future issues arise!

Gerald Newsome

3 years ago

Vernon was very professional and knowledgeable. He did a good job on the estimate and followed that up with a fantastic job. I would gladly recommend Roto-Rooter to anyone. As a matter of fact, your company was recommended to me by an employee at Home Depot . It was a joy to have Vernon here at my house doing the work! Thank you for a great job!

Rita Johnson

11 months ago

The cast iron galvanized piping in my home was causing drainage problems in my bathroom. I had several other plumbers come in and confirm that the 70 year old pipe needed to be replaced. Drake was the only plumber that gave an estimate and did the entire job that same day. It was a ton of work that required cutting the old pipe, replacing it with plastic piping, replacing my leaky toilet and reinforcing my floor with 2x4s. He also did a phenomenal job detecting additional leaks that were left and never corrected from a job done by a different company. I am grateful for all of the work that Drake completed and I finally feel confident that my bathroom is free of leaks and clogs. Drake was very professional and did quality work. I will be requesting him for all of my plumbing needs!

Lois Lam

3 years ago

Vernon was extremely courteous and professional. He arrived within the hour time frame. He was respectful of Covid precautions, wearing a mask, keeping a distance, and asking me to use my own pen (which I was informed of all on the phone prior to his arrival). His work was very clean, using shoe coverings in the house, covering the entire kitchen sink area with a tarp, and cleaning thoroughly with a disinfectant after he was done. He made sure our drain clog was completely clear and explained why it happened (the clog was 60 ft out, practically into the street, so there was no way we would’ve reached it ourselves! The house was built with 1.5” pipes and turns significantly several times before emptying into the 4” drain pipe. This is the first time it’s happened to us since building 11 years ago, so he said that’s pretty good!) He took time to teach us preventative measures we could incorporate into our daily use of the disposal and sink. The receptionist who received my call was also very polite, helpful, and patient in answering all my questions. They were able to get us in that very morning. We had a great experience with Avon, OH Roto-Rooter and would definitely recommend them!

John Schill

2 years ago

I had Matt and Cory out to camera my sewer lines and to give me options on how to alleviate my flooding problem. Both gave some excellent options and both were very knowledgeable. I am waiting for an estimate from Cory, and will assess my options.

Allen Adon

a year ago

First I want to commend Roto-Rooter for their hiring practices. THESE GUYS WERE SPOT ON and so professional! AMAZING SERVICE OVERALL!!! THANK YOU!!! Secondly, I want to mention the specific individuals that we worked with. John whom was the field supervisor/assessor on my call was FANTASTIC! Super profesional, super courteous, and overall incredibly knowledgeable, and such a calming individual during such a stressful time for me and my family! His visit to our home then lead to a plumber, Bailey (service number 6264) and he was completely the BEST service individual that I have ever worked with! That includes any service individual that I have ever dealt with. He was EXTREMELY knowledgeable, professional, thorough, and just an overall welcome and joy to have on our side during this stressful ordeal! I CANNOT say enough about how positive my experience was with him and John! I WILL BE CALLING THESE TWO FOR EVERY SINGLE ISSUE THAT I MAY EVER HAVE regarding plumbing! Heck, they were so great, I might call them even if it has nothing to do with plumbing! Haha! TOP NOTCH! NO DOUBT ABOUT IT! ROTO-ROOTER IS FOREVER MY GO TO PLACE NOW due to the OVERWHEMINGLY GREAT SERVICE that I was provided from John and Bailey! I CAN NOT SAY THANK YOU ENOUGH! THANK YOU to you both and thank you Roto-Rooter!!

Larry Kalal

9 months ago

Jake was awesome! Very knowledgeable and professional, he pinpointed the problem quickly and got the job done quickly. When he was done he brought in his colleague and he ran a scope in the pipe to make sure the block was taken care of. Excellent service, I will definitely call again if I need them. Thank you very much for your hard work!

Zach Gordon

a year ago

The work they did was fine, left a bit of a mess for us to clean up and felt pressured to make a same day decision on a big repair project they recommended. No written quote on the project they recommended either, not sure I trust that practice.

Phillip James Herrin

a year ago

Brandon was great! He unclogged the drain went over options and gave us some advice to prevent future issues. Best customer service experience I have ever had. Thank you !!!!!

Pete Pappas

4 weeks ago

Matt Z 5422 was fantastic. Incredibly friendly, fixed our problem immediately. And answered all my questions to complete satisfaction. As good as it gets. Thanks Matt and Roto Rooter!

Maggie Colicchio

a year ago

Bryan was quickly responsive, didn’t try to upsell me on any services or products, and left the area very clean when he was done. He did an excellent job!

Brianna Williams

2 months ago

Alex was awesome he was very kind,patient,professional most importantly got the job done.👍🏾I would definitely recommend.

David Zamos

7 years ago

Root-Rooter did everything right. They showed up on a timely basis, were respectful of myself, my family and my things and fixed a serious and extensive drainage problem caused by collapsed drain tile in two days, which is just short of amazing considering the magnitude of the repairs needed. Still, at no point was I left without at least one functioning bathroom in my home thereby minimizing any inconvenience impacting me and my family. Also, when they completed the repair, the Roto-Rooter folks did an outstanding job of cleaning up after themselves. I could not be happier with this company.

Robert O'Neil

3 years ago

Rene was great, took care of the issue and brought in his supervisor to discuss more permanent repair options. The supervisor then followed up promptly on Monday as he said he would and went over the estimates for those repairs.

Mssledge

3 months ago

I had what I thought was a clog in a drain in my basement. Dylan arrived and after a thorough inspection, discovered it was my sewer line that was backing up. He spent hours looking for the clean out valve but we couldn’t find it. Before long, John and Alex arrived to assist with installing a pvac and clean out valve to my sewer line. It was then they discovered my sewer line in the floor was totally gone 😢. They spent hours fixing the the line and also answered all of my questions and concerns. They were able to flush out the line thoroughly and get plumbing back up and running. I can’t thank these gentlemen enough for the excellent work they did and also for their compassion as it was a stressful experience for me. I would also like to thank Brandon for his assistance. The work that they did usually is a two day process but they were was able to complete it all in one day!!!

Hannah Patawaran

a year ago

Although they were almost 6 hours out of our scheduled time, they kept me informed of them being late amd assured they were still coming. The problem was fixed, the price was better than expected. Didn't take long at all. The plumber was courteous and knowledgeable. I do love that I didn't have to wait days/weeks for an appointment.

Lily Rose

2 years ago

I called Roto Rooter to replace my leaky bathroom faucet. They scheduled me an appointment within a 2 hour window the same day.The nice gentleman that arrived was named Warren and he did an excellent job switching out my faucet. Timely, no mess . Everything was great. I highly recommend Roto Rooter.

Stevie Canterbury

a year ago

Came within the hour when I called, did a fantastic job even took time out to pet my dog when he could of just ignored him. Very polite and kept me updated every step of the way

Karel Mrazek

a year ago

We had a large job for Roto-Rooter and all the technicians that we had at the house we all not only very professional but also very nice & friendly. They walked us throughout the whole project and they completed the job fully but also gave us information in case something else popped up. We were highly satisfied with Roto-Rooter

linda dowdy

a year ago

Very friendly and professional! Greg did a thorough job. Both he and Cody explained everything to me. Would highly recommend to anyone looking for a top notch plumber.

David Smith

a year ago

The Technician Bryan arrived with in 2 1/2 hours which was faster than originally expected. Promptly repaired my clogged drain pipe, reassembled pipes that I removed. He fully tested the operation of the drain and explained what he had found and corrected. Cleaned up after himself. Gave advice on preventing further problems along with proprietary treatment products assistance. We then completed the bill and the manager offered at no charge internal video inspection of the problem area of the drain that was scheduled for the following week. Very good job!

Antoinease Herring

a year ago

Kyle did an absolutely fantastic job!! He was very professional and provided an excellent explanation for every step he completed, so that I could become more knowledgeable about this particular repair process! Thanks Kyle!

Windsor Ford

a year ago

Corey was incredibly helpful. Honest, professional, and very knowledgeable. He did an excellent job fixing the problem and educating me on the work he was doing.

paula bresnahan

a year ago

Our technician Dylan was very professional, accommodating & friendly. He explained everything that he did & gave us follow up instructions for monthly maintenance. We were very pleased with the service & would highly recommend them 😊

tr msb

10 months ago

Bryan was very professional, helpful, kind, and polite. Explained in full detail all he was going to do to assist the plumbing needs of the home. Five stars.

Dominique Allen

a year ago

John was great from start to finish he even gave me advice on something else that was wrong in my house. very polite professional he fixed the problem will not use any other company from now on

Donna West

5 months ago

Roto Rooter was initially called to determine the source of the leak that had severely damaged my home. The spokesperson rep that arrived to do so talked a wonderful tale of all the things the company could do, but in the 14 days they were listed as the contractor, they worked a total of 24 hours. On January 31, 2023 @ 8:48 a.m., a member of the staff (Justine) phoned me, put the call in speaker phone in her end, proceeded to hold a conversation about having been fired and stalked the current company that was hired to replace Roto Rooter and complete the job (total of 2 minutes on conversation trashing homeowner and predecessor) I’m sorry, but that sort of behavior from a company is childish and rude!! Furthermore, they removed less damaged material than they charged for, inventoried items, removed them, then when asked for the inventory, refused to acknowledge and instead returned part of the inventory but claimed it had all been returned. Initiated a lien against my property while the bill was under review and has refused to stop said lien until they are paid in full for work they never completed, only claimed to. Accused the homeowner of insurance fraud for holding a check for services when said check has not been written or mailed from insurance company as yet and will not be until the lien is removed. I WOULD NEVER recommend using this company for anything more than a clogged drain and I would only use them if absolutely no other company was available and i was totally desperate!!!

Loretta Clark

7 years ago

I had Tim #2024 come out to fix a drain for my mom. He was very professional and nice. He explained all the things that might have been wrong with my drain and the possible solutions to the problems. Of course he started with the least invasive solutions and , thankfully, that solved the problem. He was very personable and approachable and helped me understand the work he was doing and what I could do to prevent the problem. I would highly recommend this company. By the way, I went on line on New Years day to request service and he was here the next morning (which was a Saturday) and I didn't get charged extra. I didn't hear my phone when the dispatcher (Kim) tried to call to verify my appointment but she kept calling until she reached me and made sure I didn't miss my turn. I appreciate that.

Derek Stokes

a year ago

Matt was awesome and did really good work. What should’ve been an easy fix, turned into a much bigger job. We had a leak coming from the toilet which was the original reason we needed them to come out. The only reason this review is getting 4 stars is because they originally said the plumber would be there at 10am and he didn’t show up until about 2:30/3pm. We did call the company and everyone we spoke to was super helpful. As Matt worked he unfortunately found multiple other problems and instead of doing the bare minimum and fixing the first problem only, he fixed everything that he could. He had to come back for the second day and he showed up on time and worked quickly. He worked constantly and quickly when he was there and we eventually got everything fixed that we needed.

Mahlaina Wheaton

a year ago

Great customer service working with John. My husband and I just moved into this house last week. John helped us detect an area in the shower where it was not fully sealed around a faucet and gave us Information for what we needed to do as new homeowners. Thanks for the help, glad we have a very easy fix on our hands. We will be in contact if we have any issues in the future.

Amy Fabian

11 months ago

We had a water main blockage that had water/waste seeping up from our basement shower/toilet that was discovered Saturday evening. Of the three places we called, Roto-rooter was the only to respond timely and came first thing Sunday morning. Mike was very professional and gave us various options to fix. He showed us how to unclog small issues for regular maintenance, which was appreciated.They even cleaned up the toilet and shower for us and left the area as clean as a possible.

Tiffany Haring

2 years ago

Great plumber, was very good at communicating when he would be here. Was a nice guy who efficiently fixed the problem, guaranteed his work and was helpful and informative. Would recommend and would use again.

Tom Pec

a year ago

Service technician Alex, determine problem, gave me an estimate to do the work and explained what would cost if there were additional problems discovered. Very thorough and helping me understand the issue. Then proceeded to fix the problem and after the work was done cleaned everything up. I was very satisfied with the service, and would rate the service is excellent.

Jennifer Johnson

2 years ago

I have never had to call a plumber before, but I am very happy with my experience. Austin came to my house for a clogged tub; he was at all times professional and explained everything he did every step of the way. He discussed what he would do and also explained why the tub had clogged. He was informative, friendly, and he did a marvelous job.

Nancy Mathis

2 years ago

Arron was our person and he was very informative and respectful of our home, time and ourselves. He showed as well as informed us of everything he found as well as to why it was important to fix it. I would gladly use roto rooter again as long as he was the man we got.

jennifer cross

7 years ago

Matt and Aaron came out on a Holiday and did the work quickly and well. They cleaned up after they were done and were also very pleasant guys. We would definitely recommend this company to our friends and family. Thanks guys!

Zach Niford

11 months ago

The workers could not have been more professional, they gave me a thorough and understandable explanation of the problem and what they could do to fix it, and they got it all done ok a very short notice. They will be my first call for all future plumbing issues.

Heather Feenaughty

6 years ago

At 8 p.m. on a Saturday night we noticed our water heater was leaking. As my husband was draining the water into the tub to prevent damage, I googled emergency plumber for the Westlake area. Rotor Rooter was on top of the search engine, local, and 24/7. I called them and said we had the leak under control so it could wait until morning. They set me up with an appointment slot of 8 a.m.-12 p.m. with a 30 minute warning of arrival time for the next day.At 7:30 a.m. Sunday morning I received a call from Tim saying he was on his way. He showed up promptly at 8 a.m. and we showed him the water heater. He immediately recognized it has ruptured and needed a replacement. Due to its awkward location and custom size, Tim would need help. He went outside made a few phone calls and came back to us with an ACCURATE quote and said a couple more guys would assist him.He, another Tim, and Shane took out our old heater and replaced it with a new one all before 3 p.m. on Sunday. They were very professional and courteous, which is awesome when you have repairmen spending their Sunday in your house.I learned that they are indeed 24/7 and time or day does not affect rate of repair which is awesome when you have plumbing emergencies.

Zak Bagans

3 months ago

It cost me over $700 to bring them out when roots caused water to back up into my house. They said because I didn't have an access point in my yard, there was no guarantee they could clean out the pipe. They took out some roots but I found out right away it didnt work at all. So for $700, nothing was resolved. I then found out a couple days later that I DO have an access point in my front yard. They could have cleaned out the entire pipe. So I called them up to see (because i spent $700 and nothing was done), if they'd be willing to come back out (now knowing there's an access point). Maybe help me out a little because I spent so much money. I was told you signed a no guarantee. I asked if I could speak to the manager. I was told he would call me back. After 2 weeks, i've called 4 times and they keep telling me he will call you back. No one ever called me back. I'm out $700 and still have clogged pipes. Clearly, they got their money and dont care about me any more. Will never use again. And the icing on the cake, they told me an estimate of $12,000 to add an access point or $20,000-$30,000 to add a new pipe in my yard. My neighbor told me he just did his for $7,000. Overpriced. Bad customer service. Avoid at all costs.

Lisa Maatz

a year ago

Greg the plumber was very helpful and courteous and friendly, and was very kind to my dog! :-) He seemed very skilled in diagnosing the problem and answering all my questions. He took time with me to make sure I fully understood what was going on. I also worked with project manager Corey, who helped me understand the cost of the project and the various options moving forward. I'm going to need a fairly big project done so it was important that I understood, and it was important that they take the time to help me understand so that I can be present and accountable as the project progresses. I also worked with John with the water mitigation team, and he was responsive and knowledgeable and helpful in figuring out my insurance and getting things filed, which I greatly appreciate it. They still have to do a good amount of the work, so I totally give five stars to their diagnostic and project planning work. Now we wait and see how the rest of the big project goes in terms of installation and staying close to schedule. I'm expecting very good things from the whole team. I should note that I'm disabled, and thus far everybody on the team has been very helpful in accommodating me as this project progresses. I appreciate that almost as much as I appreciate the kindness all of them showed to my dog! :-)

Daniel G.

a year ago

Adam was awesome. Cleared out a cat toy out of our toilet and cleared our shower drain as well. Will definitely use Roto Rooter again. Highly recommend.

L J Shorbatli

2 months ago

Mario was very helpful, professional, knowledgeable and respectful. He completed the assessment and repair in very short time. Thank you!

Lynette Coyle

a year ago

Zach was very professional, explained everything prior to doing the work. He was patient with my warranty company and made sure we were comfortable with the work he was doing.

Ms. Grant

a year ago

I called Roto Rooter about getting a faucet installed and they came that day to install it. Very professional and explained everything to me. Was pricey but I know the job is done correctly.

Stephanie Harris

6 years ago

Roto-Rooter gave excellent, same day service, was very prompt, very professional and I would use them again. I highly recommend using this plumbing service. The technician explained everything that he was doing and he was very friendly. Also the customer service representative was excellent. Problem solved same day. The price is very reasonable also.

Don Mastrobuono

3 years ago

After our regular plumber wasn't able to clear the clog in our kitchen drain (even though he tried with several different snakes), we had to call rotorooter and they were able to come out within three hours. The serviceman was courteous, professional, prompt, and solved the problem.

Jennifer Welsh

3 years ago

Jake did an amazing job helping us with our tree root problems. He was very informative and helped us understand the problem. We called with an emergent situation on a Sunday and he came about a hour after we called. We will continue to use Roto Rooter to help us with our tree root saga!

Amber Bennett

a year ago

Bailey & Jason are excellent employees! I would say give them a raise!! There was so much to be done here! We have had multiple companies come and misdiagnose the actual issue and Bailey & Jason got right to the problem & solution with ease!

Laura Kubinski

2 years ago

They did a great job of fixing our multiple plumbing issues. Super professional and even cleaned up after themselves. Stayed masked the entire time they were in our home to ensure we felt safe. Thank you for doing such a great job!

Kristin Novak

9 months ago

Greg was extremely knowledgeable. He took his time to properly diagnose and fix the problem. He explained the issue and was able to give helpful insights as to how to prevent issues down the road. I would highly recommend this company; but also highly recommend Greg! He was thorough and attentive to all the details! Very friendly and overall great technician!

Shanley Davis

3 years ago

James came out to help us with a bad toilet clog. He was friendly, efficient, effective, and thorough. Scheduling the service call was also hassle-free, and they were able to accommodate my preferred time slot. I will definitely call Roto-Rooter for any future plumbing issues.

Tina Smith

7 years ago

We first called Roto Rooter and were very surprised when they were able to assist us in 1 hours time. When Matt #923 arrived we explained the problem with the tub and he did initial testing. Afterwards he gave us several options and when we asked if he could explain them even further, he did with no problem. Upon snaking our line he informed us that we would not be billed for that time since our piping was older and he was not able to continue. We opted for a different service and that was taken care of with no problem whatsoever. The service was great and things are working just fine.

Anthony Fontana

6 years ago

We had two separate service technicians - Tim and Matt. They were both very thorough in their work and explained everything to us and why they were doing what they were doing. They were friendly, courteous, and efficient. We also received a very competitive price for the services provided. Matt did a great job showing us and explaining to us what exactly went wrong. I will definitely use Roto Rooter in the future.

Ruth Herron

a year ago

Greg was the sweetest young man I have ever met. He helped clear my kitchen drain and gave me some tips to help keep the pipe clear years to come, If more plumbers at roto rooter are like Greg than the company is in good hands.

tiffany Reynolds

11 months ago

Vernon our technician was very friendly, professional and thorough in his work. He explained everything in detail on what we needed done and answered all my questions. I would recommend Roto Rooter for your plumbing needs and especially Vernon as your technician!

abigail zaylor

2 years ago

Rene was great. Arrived on time, was courteous, and very helpful. He explained everything and talked through all our questions. I would recommend Rene to anyone looking for a plumber.

Karen White

a month ago

Matt Z5422 Very nice and helpful answering my questions.

Nicol Tremaglio

a year ago

From the moment I received the phone call to the time they left, I was very impressed. I was greeted by Ben who handled insurance claims, then moments later Kevin #5040, the technician. He walked us threw everything and did an amazing job. At the end his field supervisor Ben showed up, and followed up with everything that was done and will be needed done.I would recommend this company and if you ever need them, request Kevin.

John Beverstock

a week ago

He was really really helpful with a lot of great advice.

Jennifer Collins

9 months ago

Roto Rooter continues to harass me via phone and mail for non-payment of services done at a location I do not own nor did I sign any contract for service. I have made repeated efforts to, and communicated the addresses and owners of the property who signed the contact to Roto Rooter. While Roto- Rooter is right in pursuing payment for services FROM THE OWNERS AND CONTRACT SIGNERS, which is NOT me (and they verbally recognized this on multiple occasions), they refuse to amend their incorrect documentation of me as owner and continue to harass me for payment. Avoid at all costs!

Rebecca Collins-Kunes

3 years ago

Next day service even if not an emergency. Overview of all the options and everything explained very well. Great attention to our issues and fixes immediately taken care of. I was truly impressed by the responsiveness and how quickly everything was taken care of. Jake was absolutely wonderful and we intend on using Roto-Rooter again! I never realized how many services they provide.

caitlin umm yusuf

2 years ago

Delvonte came to the house on time and was professional and kept at it for over an hour until he was able to unclog the sink. He was very nice and professional. Definitely would recommend him to anyone looking for a great plumber.

Carl Guarnieri

2 years ago

Needed a toilet clog cleared - turned out clog was over 20 ft down- Matt cleaned it out but before he did he gave me several options and clearly explained each. I agreed on one and Matt did the work efficiently and professionally

Zelda Chiu

2 years ago

Dan and Bradley are really helpful, and professional. We needed couple fixes with valves in the basement and leaks behind the washer & dryer hookup. They came early in the morning, as promised, and finished all the work within a day so we can smoothly resume our daily activities in the house. They also communicated with the city water representative to ensure the shut off and resume of water supply were done seamlessly to minimize disruptions and wait time.

Jed

a year ago

Greg was very courteous, and explained everything patiently for my non-plumbing self. We got a second quote and worked with Greg. We were impressed with his commitment to doing the work necessary and not trying to jackhammer our basement for a drain clean. (I see you HJacks)

Matt Ritch

5 years ago

Great, friendly service. The technician, Manny, was very respectful, courteous, and thorough. He was very forthcoming and honest up front and completed his work quickly (removing a leaking section of rusty pipe with new pipe), and without damaging anything nearby. He did not try to up-sell me, and the quoted price seemed fair. He cleaned up the area afterwards and made sure everything was definitely working as intended before leaving. Would highly recommend this plumbing company.

Ed Flynn

4 months ago

My technician was very good and determined to clear my drains however I'll equipped. No camera and old snakes, even broke while working for us, had to return the next day with additional equipment.

M M

a year ago

Tech Greg 0142 & Kacey 5811 were very honest, explained everything about the sewer line and costs.
Helped me save money and didnt charge for what was not completed in the visit. I recomend their service.

J Sykes

2 years ago

Drake was absolutely outstanding! His work ethic is amazing. He was professional and courteous. It was a major repair and very time-consuming and he worked non-stop to get the job done. Drake and Gary were great!

Tom Kondilas

a month ago

Hack job. I wish I could say otherwise, but the plumber left a hole in my deck (which I specifically asked not to be cut) and the pressure in my back faucet is still terrible. I did get a $50 discount. Also, the plumber was late. Be warned.

Roto-Rooter Plumbing & Water Cleanup