Best Water Softener Replacement in Cincinnati OH

Ryan and Damon are first class! They did an excellent job clearing out the grease build-up in my house drains. Ryan explained what the process consist of before starting each step and Damon was right there with the assist! I'm very pleased with the high quality work they performed! Thank-you both!

Use company 2 times now .. always professional and upfront pricing . Not overly charged .. feel they are honest and kept us informed of arrival and what they were doing .. recommend..

Mike was very professional and he did a great job checking our system today.

Very patient and helpful in explaining the nature of my plumbing issues.

Great prompt service

The tech was very polite. He didnt seem to be annoyed when we asked him a thousand questions, which is very differant than the norm. We would definitely suggest him to my friends or family.

This man grew his own shadow and started from the bottom and is an amazing worker. You can tell over the phone thats hes not only a professional but it felt like I was talking to a friend. In the end the prices and honesty showed how much he truly cares about our community. Id give 10 stars if I could. He even installed a free water heater for my aging mother.
I was like wow!
Call him !!!

Thank you, Five Star Cincinnati Plumbing, for your same-day response to my water heater issue! I greatly appreciate your prompt service and excellent work.

They replaced the water line from the meter to the house. There was one issue which they came out and addressed promptly. The personnel were very easy to work with. Stiĺl need to wait for the soil to settle in the 4 foot deep trench and around the meter.

Our water heater started leaking on a Saturday. Went to Lowes on Sunday to look at new ones and they connected us with Five Star Home Services. Sean came out on Sunday for a free estimate (other companies wanted to charge us for that). After several estimates, Five Star was the most reasonable, but provided 10-year warranty on new water heater, parts, and labor (no one else came close to that). Once we agreed, they had a team out first thing the following morning. We were told that 2 workers could take 3 hours of labor. They removed the old, updated connections, installed the new and were in and out in less than an hour. Professional, efficient, and a pleasure to work with all through the process.

Their responsiveness and ability to quickly install my hot water heater was so appreciated! They did a great job and I would highly recommend them.

Saul called as soon as he was on the way. That really helped me to watch for him.
What a great guy!! Very knowledgeable and friendly. He treated me like one of the family and I highly recommend this company. Everyone I have talked with or have helped me have been so sweet and kind.
I have often thought they had the perfect name for their company..Best Plumbing because in my opinion, they are the best.

Contacted via Angi for repair/replace of water heater. Spoke with Eric Warner 3 times prior to him responding to my home for an estimate. At no point during those conversations did he mention a $129.00 Trip charge. No other contractor requested a charge for an estimate. If you contact or are contacted by American Rooter, be sure to enquire about a fee for an estimate. I will also be filing a complaint with the BBB and Angi.

Dalton was beyond amazing and was super nice and friendly he was able to deal with his work and deal with 3 screaming children 5 and under running around while trying to explain to me what was going on. He kept his cool and was great. I have never had issue like this or experience water issue. This was my first time and it was beyond nerve racking for me. He found the problem wasn’t Even on my end. I would deff recommend using them there prices are fair. From the moment I called till the moment my business was done with them was handle great. Thank you dalton again!

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Had excellent service when working with Roto-Rooter. I called about 9:30 in the a.m. about a leaking thermal expansion tank. They said they could get someone out within 4 hours if i was available. 10-15 minutes after the call, they called to say the plumber would be at our house in 30 min. Steve act 1188 came over checked the thermal expansion tank and advised that it needed replaced because the rubber was probably shot. He left for about 30-45 min. or so to get supplies and a tank at their supply shop. Came over took the old tank off. The bladder on the tank was melted inside the tank and was barely letting water out when he tried to drain it.The new one was replaced and looked like more like a professional install. Steve also gave pointers on how to maintain our old hot water heater and also some other services Roto-Rooter offer. If i ever run into any plumbing issues I would probably recommend using Steve again.Total time for a thermal expansion tank replacement 3 hours from calling to setup the appointment to complete installation and cleanup.

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00