Thomas & Galbraith Heating, Cooling & Plumbing

The service technician arrived at my house, he had to open the stack to run a snake in my drain , because my toilet was backed up. He could not open the 3 1/2 inch Brass clean out because his pipe wrench was too small and he did not have a larger one. So he told me the only option is to chisel it off, and I will have to purchase another one from his company. I offered to run to the hardware store, but they did not have one,So I asked him to just replace it and I would pay it. Then he tells me that he did not have a 3 1/2 inch brass clean out and I will have to put some duct tape there until I could purchase one. I asked him did he have any duct tape and he said no. He was able to unclog my drain, but the stack was left open because he did not have a 3 1/2 inch clean out or duct tape for the stack. Hopefully the next time he will stock his truck with better tools and equipment

We had a fine experience with the whole process of getting new units. Installation crew was very polite and friendly. So far everything seems to work great !

Our water heater was leaking on a Saturday morning. We were able to get Steven within an hour and a half of calling. He was great! Extremely professional, diagnose the problem and gave us three options to choose from to replace our unit. He also checked Water pressure and other safety issues. We are going forward to replace the unit, which was 25 years old. I would highly recommend Thomas and Galbraith

Eric and Clayton went above and beyond to clear out the sewer line that was blocked. Eric came 2 days in a row to make sure that the issue was resolved and didn’t just give up! I couldn’t be more grateful that Eric and Clayton came back out again the next day and solved the problem. Thanks again Eric and Clayton!

Had an issue with my AC unit. Max showed up promptly, described the process. He then diagnosed the issue, told me what would be required to fix it, including the price. He showed me pictures of what was causing the issue. He then fixed it. Very professional, very honest and I would certainly use this service again.

We have always gotten on-time professional service from Thomas and Galbraith. Max arrived today on time. He was personable and professional. He was very thorough in explaining what was done and what was needed. I am very pleased with the service I receive from this company.

Tech was very polite and did a great job.

T&G was very responsive to come out early Saturday morning to promptly fix the leaking sump pump.

Work was well done and explained to me as work was being done and what needed to be done after 6-8 mths.

Our tech came the next day early in the time frame setup. Very professional and friendly. Cleaned out our kitchen drain for very responsible and guaranteed it for a year. Very satisfied with this company. Thank you Thomas and Galbraith.

T&G has maintained my A/C and heating systems for decades. With their scheduled maintenance program, both units run well. They also recommend upgrades that I appreciate in hearing and reviewing. I liked the upgrades in HEPA filtration and UV purification to my system. T&G technicians are highly professional, especially in troubleshooting, punctual, recognizing that schedule is important, polite, and communicate things in a way that I can understand.

The technician Charlie was fantastic. He called and said he could come early than the original time slot and showed up when promised. The text they send to intro the tech is a great feature. He and his associate were friendly and knowledgeable. The quickly analyzed the system and determined the problem. They offered a couple options to chose from for the fix. Once we decided on that, they were quick and efficient. When they were done, he provided service options but wasn’t pushy, just helpful. Very impressed with him and the company - thank you for the help!

My technician did an amazing job!! He was very friendly and fast!! Really appreciate getting the clog in my drain repaired!! Five out five stars!!

The technician responded within 4 hours (on a vey hot day)of my initial call and diagnosed the problem with a bad capacitor quickly and completed the repair quickly. He explained the problem and also offered 2 preventative visits for only $30 more.

Good service. Ajay did a nice job explaining his analysis of our system.

Service was prompt, technician was very professional, found the issue and explained all of my options to me. He answered all of my questions expertly.

We had an emergency plumbing issue at our rental property. It was such a relief from the initial call to the completion of the repair to speak with competent, efficient professionals. The dispatcher (do not recall name but she was lovely) and our technician Devin kept me in the loop and made me feel comfortable asking questions so I could not only address repair but other identified issues at a later time. It turned out the membership fee offset the emergency and call fee, so I now have a year to continue to utilize my membership and make sure we address some issues that came to light with this one.

Matt and Ryan were such gentlemen and they had no issues answering any of the dumb questions that we may have had, they never once made us feel that they were selling us more than what we needed either, when we asked them about jetting, they were honest about how it would not fix our issue instead it would have made it worse. We trusted them. We will be using this company for any other repairs we may have down the road, and will be recommending them as well. Thank you so much for helping us.

Mike from Thomas and Galbraith was professional and communicated the issues to us in a very straightforward manner. I feel that they did a good job addressing the problem and anticipate getting many more years of operation on this hot water tank. I would recommend them.

My A/C stopped working on Wednesday night, so I sent a message to T&G that night. The next morning, I received a call and set up an appointment for Friday morning. James Jackson was my technician. He arrived exactly on time, and immediately asked what the situation was. After describing what was happening, he had a good idea about the cause of the problem. He also described their A/C maintenance service, which I signed up for and received discounts for my service for this appointment. It basically paid for itself. James cleaned up my heat exchanger, replaced the defective part, and checked to make sure everything was working fine. Very nice guy and obviously knew what he was doing. Very professional. I will be using T&G again and will be requesting James for any services needed.Update: today T&G came out to clean out the vents in my house. Mark Fayne and Dylan Hensley did a great job and explained the process involved. Once they finished, they disinfected the coil and sprayed a pleasant-smelling deodorizer. Professional and very courteous.

Josh did an excellent job unclogging our sink drain. He suggested tips to keep it clean in the future and he was very professional the entire time. I would highly recommend him.

Josh was so personable, on time and fixed our issue. Great guy!

Dennis was great! We had our annual check up for the furnace and a/c. He arrived on time and was very professional. We love Thomas and Galbraith. Everyone has been wonderful.

Very nice people, from the scheduling people to the service person, very nice, I look forward to working with you guys in the near future, thank you for what you people do, keeping us cool and warm…

Had a great experience , with technician Mike , great job, very knowledgeable, ( I had a lot of questions) on time , very respectful, am very happy overall ! Am already a repeat customer with Thomas and Galbraith for a reason !

Alec was professional and honest. Answered all of my technical questions and was willing to explain my options thoroughly. Excellent experience.

The experience overall was fantastic! They gave the option of same day service or next day, the technician arrived promptly, and did everything he could to find the problem. He was professional, kind, and personable while also being knowledgeable and explaining everything. This is not the first time we have used Thomas and Galbraith, and it certainly won’t be the last.

We called Thomas and Galbraith to come out to help us with a clogged kitchen sink and have nothing but great things to say about our experience. We were given a time window and told they would call 30 minutes prior to coming. Not only did they call ahead but called earlier and came out sooner than expected. Once they arrived they were very professional, friendly, and considerate. Brandon, Jeff, and their new trainee not only spent the time but corrected a prior plumbers errors and made the quality of piping and draining better and to code. Their experience and expertise was amazing. They went above and beyond and put in new pieces to make sure we didn’t have an issue again and then spent the time to snake the pipes to clear the clog and left with nicely unclogged pipes and a sink that worked better than ever. They cleaned everything up afterward and left squeaky clean. They did all of this for the price of only unclogging the drain , which was more than reasonable to begin with! I will certainly use them from now on for all of my plumbing needs and recommend them to all my friends and family. Thank you all so much! Quality of professionals as well as their work was for sure a 10.

This job was way above my DIY pay grade and it was after hours. T&G were responsive, professional, on-time, great work. Don Lavoie, the plumber was awesome. Super nice guy and taught me a lot. You get what you pay for. Want it done right? You want to not worry about the problem again? Call these guys.

The whole experience has been great. I was able to get an appointment scheduled quickly. I love that they not only call when they’re on their way but also send you a picture with details about your technician. Our technician was very professional and was able to get in and out quickly. I Would highly recommend this company.

Matt did a super job! Very knowledgeable and friendly. He took the time to answer my plumbing questions and gave detailed explanations about possible work options. Phone staff was pleasant . I am very happy with the experience I’ve had with this company. Work was completed in a timely manner. I will call on them in the future when needed.

The team was nicely dressed, equipment in good shape. The service appeared to be performed ok, but there is no photo evidence that was promised so I have no basis for a before/after comparison. The pressure was not fully maintained since the duct covers were not replaced as the job progressed. Also, the behavior was not what I would consider professional.

We had and A/C system installed. T&G came out and provided an estimate that was more cost effective than the two other companies I spoke with.Justin and Nathan were incredibly professional and courteous of us recently moving in. They were respectful of the space and took great care with their work. I look forward to working with T&G I'm the future and would recommend them for an A/C instillation.

I had called on Friday about a clogged drain. They had scheduled to be out on Monday. 2 hours later, I received a call that they will be out in 30 minutes. Nick Schultz was our a technician. He was very personable. Quickly fixed our issue.

I just had the best experience with Thomas & Galbraith. Clayton McDonald was my technician and he was over the top great. He explained was he was doing and answered all my questions without hesitation. An outstanding gentleman who took care of our needs. Thanks Clayton...

Very rude customer service agents. As a new customer you would think that they would do whatever it takes to make you feel welcome. They canceled my appointment without telling me and were unapologetic about the whole situation. It's very unprofessional to yell at someone who is trying to give you business. I have never been yelled at for asking to speak to a manager. Waiting on management to contact me but as a Google Guide it's my responsibility to report a businesses customer service being rude to their new customers. No one should have to experience what I just went through.

The tech that came out, Mr Brooks, was fantastic. Professional, friendly, did a great job. And even taught me a little bit about what he was doing step by step. I appreciated him as a person, and the service he provided for us. Highly recommend.

New home to us and went with the contractor that installed the updated HVAC and tankless hot water to provide maintenance and cleaning. Thomas & Galbraith we’re the original installers and will continue to maintain these systems in our house. Very happy with their employees professionalism and knowledge.

Love love their service!!! Workers are great! I had Cory today he was awesome Great customer service skills very respectful, explained everything that was going on. I just love their service

I had a great experience with Thomas and Galbraith. Team members were accurate and professional. Thank you!

I was melting at my house in 100 degree weather this guy showed up and I’m not gonna lie I respect these hard working men as they fixed my ac within the hour. Thank you. They are a little bit pricier but it is worth the peace of mind.

ApprecIate the professionalism of all four plumbers that tried to clear my clogged drain pipes. I plan to use this company to complete the new pipes that need installed. Even though it will be a period of time before I can have this work completed, I really wish that the p-trap would have been fixed to where it was still not leaking water all over before the last plumber left for the day. If that would have been completed, I would have left 4-5 stars.

Coy Norman is an excellent technician who deserves praise and whatever bonuses would be applicable to his payment.

They came out, showed me what my problems and gave me an estimate. I didn't have the money but they had a finance program that helped me for a job i knew i couldn't afford. Even after the job was done they came back out after i called them again to look at my AC unit to make sure i was satisfied. They continued to work with me until i was satisfied.

Awesome service and experience. Jeffery Zebick was a pleasure to have at my home. He was very sharp and proficient. I’m a new homeowner and had my first drain clog in my basement, was stressed out about it. Jeffery came in and had it fixed in no time. He even took the time to make sure I understood everything and was pleased. Definitely want him for any future issues. Keep up the great work man and thanks again.

The men here were absolutley amazing. They done a 2 day job in 1 day to make sure me and my dogs had heat. They cleaned up behind themselves, no left-over mess.Exceptionally friendly and polite. They explained everything very well, made it easy to understand. I would definitely recommend them above and beyond. Thank you guys!!

The Thomas and Galbraith team delivered a level of service that is uncommonly found . Friendly, timely, and professional. I could not have asked for a better experience. Adam organized the entire process, Tyler and Zach expertly handled the repairs. I highly recommend giving them your business.

Bryan Weber arrived on time. He asked for all information and opened the system to find root cause. He found the problem almost immediately. He explained to us what was the issue and fixed it immediately with new parts from his van. Extremely patient and answered all our questions. I would sure give him perfect 10/10 for the visit. He is very professional, courteous, very knowledgeable and offered us long term plan which was better in the long run.

The guy(s) that came out were awesome! They called ahead with a 30 minute time frame for their arrival and we’re right on time. They took a few minutes to assess the situation and got to work. We had our sink back within the hour. Friendly, knowledgeable, and very professional. Highly recommend them!

Company was very easy to work with. Good information resulting from our service visit. Value of our tune up service was well worth it.
Pricing for identified opportunities to address are quoted a little on the high end. Our technician, Charlie was very professional and courteous and extremely thorough!

Clayton was very polite, professional, and helpful. Arrived on time and cleaned up after working on our kitchen sink. Would definitely reccomend to anyone!

I have a 7 year old AC unit that was installed by Jacob Bros, who was bought out by Thomas and Galbraith, under a 10 year warranty. In those 7 years since it was installed, Thomas and Galbraith have been to my home 7 times since 2019 to repair the unit. Each time the technician told me that the refrigerant/Freon was low and just needed charged. In April of 2023 I again was told by Technician Alec that the refrigerant was low and needed charged but that now I also needed a new coil for the unit, but the unit is no longer covered by warranty because I am the new home owner and the warranty changed to five when I became the owner of my home. I paid for the refrigerant charge that I was told would last six months. Exactly 3 months later I have to call them again and technician Ajay tells me I once again am out of refrigerant, and there is a leak and that is why I needed so many refrigerant recharges. Not once did any other technician in 7 visits bring up the possibility of a leak from a less than 10 year old unit. Now that I am out of a five year warranty, that should still be covered by the 10 year warranty, they want to charge me $3900.00 to fix a coil and leak they should have had fixed previously! With all the refrigerant recharges I could have paid for a new unit at this point. This is extremely poor customer service and I was absolutely taken advantage of.

Technician was friendly, professional and knowledgeable. He never hesitated to answer our questions or show us what needed to be completed and why,which was most appreciated. We had him come for what we thought would be a simple valve replacement however, a larger issue was discovered at the shutoff. I didn't feel ,as I've certainly felt with some other plumbing companies, like, Oh, here we go! Add on the charges!! I knew the job be done ,was being done right. Quality Company & Highly Recommend Employee!

I recently has Thomas & Galbraith install a new gas water heater in our home. I was extremely impressed with their service from start to finish (from providing me a quote to installing the unit and signing me up for the warranty). Their workers were incredbility knowledgable and professional. They were also by far the best value of several firms I got quotes from. I would highly recommend you check them out.

Great install team. Kept everything clean and did a good job

I had my water heater issues and called them for a service call, they came quickly which was appreciated but when they got here the tech was rushing and didn't seem like he wanted to do the job at all. They quoted me an outrageous 6000 dollars for a water heater replacement, I called a friend of mine that I was unaware his business did water heaters. I told him the quote I received and he couldn't believe it. The tanks cost 400 dollars and it doesn't take a crazy amount of time. I feel he gave me the I don't want to do this price, and moved along. The tech did present me with two other options, one for 4000 which is still high, and one for 800 to replace a part that isn't as expensive as he quoted me, and gave me a 3 weeks lead time. I would strongly suggest you get other quotes if possible.

I appreciate the fast response on initial reach out. Wasn’t expecting that. My wife was at house for 1st visit and install and said all involved were professional and pleasant.One thing I am wondering about though. 1st person who assessed unit mentioned that they would re-do all piping from main water area above both units, that we had a leak so that’s why there was some calcium buildup. Also that the pipes were off as one unit received more water than the other. That the pipes needed to be level and not off set. The installers only did piping for new unit and not what the 1st person said would happen. I am not at all upset, you all did an amazing job and we are very appreciative. Just wanted to let you know so that doesn’t happen to any other of your other customers. Some might go crazy.Thank you for everything and we saved your contact info so if any other issues arise we will definitely call youThank youJames and Beth

Matt did an absolutely INCREDIBLE job, he worked so hard in order to save us a lot of trouble and money!! He took care of a very, very stubborn plumbing problem instead of needing to tear out and replace several feet of pipe in the wall. We could not have asked for more!! Thank you Matt!!

My dogs chewed through some of the AC wiring and Jake was able to fix it quickly and for a very reasonable price

I called Thomas & Galbraith on a Saturday to repair a leaky toilet. Larson came that Monday and completed the fix very efficiently. He noticed that the inside water pressure was too high and came back the following week to replace our pressure reduction valve. Excellent work!Larson was very conscientious and courteous. As a plus, he was happy to put up with the attention of our three dogs, which made his visits much easier for us.Thomas & Galbraith installed a new HVAC system for us last summer. It's been wonderful! I highly recommend them!

Technician was very nice, arrived quickly and did a great job

The crew was right on time. The lead guy looked young, but said he had been doing HVAC for 5 years.
They were fairly quiet, and cleaned up pretty well.

Absolutely phenomenal job by Steven, really amazing service

Dustin just came in and looked at the items that need to be worked on was very thorough. Walked me through every process that would be made. Gave two estimated options and was very professional.

My first experience in Nov '21 was fantastic. Second time I've used them for the same problem. I really appreciate Natalie getting me on the schedule same day and the technician coming out a few hours after the call. That being said, I told the tech the toilet was not draining properly. He proceeded to flush it then walk outside. I just happened to go in the basement and noticed water streaming from the ceiling. The toilet above had over flowed. I had an inch of water on my bathroom floor and rivulets of water running down my parquet floor hallway and into 3 other rooms. Even using every towel in the house wasn't enough to get all the water up. The tech comes back in the house, doesn't say anything about the water running everywhere then says he needs to open the drain in the basement. Needless to say that was a mess too. He fixed the clog but was in such a hurry to leave he left a huge wrench in the yard next to the clean out pipe he never closed. I'm happy the clog is fixed but if someone tells you the toilet isn't draining properly don't flush it then walk away and I'm fairly certain flooding a parquet floor isn't something a plumber should do.

The gentleman Victor was amazing. Explained everything in detail. He was so polite and I felt he treated me the way he would want his own family treated. Amazing person

An effective emergency plumbing fix today over a weekend with a plan to come back to resolve the whole issue/big job in the very near future

I am very happy I chose T&G for my furnace and Ac replacement. The product (Carrier) is top of the line, pricing was in line with other, and the warranty is exceptional. The salesman, Mr. Kinney explained everything very well and very helpful with my thoughts and wants. I got exactly what he said I would get. Installation was prompt and efficient, a 3 man crew, each member of the team knew what he was suppose to do and did it, they worked together very well. A clean installation and a good clean up when they finished. Five Stars for Thomas & Galbraith. Yes I would not hesitate to recommend them.

We had a very clogged drain and they were able to repair.

Had the AC replaced along with a vent cleaning. Professional, knowledgeable and friendly staff that did an amazing job. Highly recommend.

Called to have water line to refrigerator hooked up to existing line. Technician came in and gave me four options including replacing water heater and other work ranging from around I think approximately $8,000 to $2,000. Told him I only wanted to refrigerator hooked up to water he suddenly became short and rude and said it would cost approximately $675 and they could not guarantee the work. Guess he lost the high commission. Seemed high but what are you going to do. Wasn’t prepared for the high pressure sales pitch. I have never used them before and I will never use or recommend them again. They got me once.

Technician went far and beyond in helping with my ac.he was very nice professional and a great worker.

Our installation went extremely well from start to finish. They were extremely attentive to all of our needs from the initial Sales call (Joel), to the pre-installation visit (Cody), and finally the installation (Jeremy, Nate, Ty). Everybody was on time, very professional, and knowledgeable of their systems. We interviewed several companies for this job and made the right choice in Thomas and Galbraith. We would highly recommend them based on our experience.

Max did a great job. Friendly, considerate of our home environment, and went out of his way to get the special parts we needed. A bit on the pricy side, but T&G's quality all around is always worth it. Thanks!

Installation crew did a great job on my new furnace and central air. Everyone was thorough, knowledgeable, and very responsive.Good quality and most competitive price I rec'd. Worked with me on several things in order to replace a very old furnace. Also provided an upgraded thermostat, and whole house duct cleaning after the installation was complete. Excellent service, quality, and value. Highly recommend these folks!

Friendly, knowledgeable, and professional service people. They're always on time, and finish in a timely manner. Prices are fair, and they honor their warrenties without any additional hassles. I'm very happy with every interaction I've had with Thomas & Galbraith.

My hot water heater stopped working. I called and I was able to get a same day appointment. My technician Mike called a hour before coming and was on time. He tried to fix my old water heater. But it was not fixable. The cost of a new one was more than I expected. He was very nice and did not try to pressure me into buying one. But helpful in giving me information on my hot water heater. Thank you.

Technician did an excellent job of identifying and explaining what he found during the service.

Great professional team of installers came out to install our new AC unit, Heater and thermostat. On time, very courteous, pleasant. Clean and covid protocols followed. Worked quickly but with attention to detail, and with minimal disruption to our household which had folks working/schooling remotely during the whole process. Thoroughly cleaned up after themselves, and explained everything to us clearly. Very pleased and we highly recommend them. Joel was our salesperson who came out to give us the initial estimate and he was really detailed and thorough too. Great overall experience.

Very knowledgeable and took the time to answer all of my questions. Thanks Alec Mackey . Waiting on the next step.

Friendly and knowledgeable staff, made a quick fix to our plumbing dilemma!

Clayton arrived earlier than scheduled however called to make sure it was okay! He was very polite & professional and took care of my problem.

Eric Major was our tech and he was the epitome of professional. Well spoken, knowledgeable, and mindful of the situation. He got our drain unclogged after the 1st plumber from another company couldn't. Eric, and by extention Thomas and Galbraith, I would highly recommend to anyone in need of plumbing services

The technicians performed yearly tune ups on both of our HVAC systems. Very responsive and detailed with their inspections

They worked super fast from start to finish. When I was receiving a phone call expecting them to say they were on their way, I was actually getting a call at 8:22 am saying “Hello, we are here”!!! Extremely professional and very polite. Can’t thank them enough for the great service. A complete AC unit installed and working perfectly in a couple hours.

We had Brandon and Nathan come out and help us! The drain is clear and both guys where super helpful. Specifical shout out to Brandon for Clearing the drain and taking the time to share some knowledge with us! If you ever read this, Thanks Big guy your rock!!

Nathan was fantastic! He was kind, informative and personable. He was able to help start the process in my solution for curing a really bad drain smell in my shower. The lady with customer service was also very informative and friendly in scheduling.5/5 and would highly recommend!!!

I am very impressed with my service from Thomas & Galbraith. Brendan was the technician that was sent out for my service call and he did a great job. I asked about a million questions and he had no problem answering them for me. I look forward to working with Thomas & Galbraith in the future!

Jake was an amazing technician. He walked me through the steps that he was taking quickly identified the issue and gave a recommendation for an air filter going forward that would be more economical for the 30 day changes and recommended the service agreement for cheaper maintenance and service going forward

We came to Thomas & Galbraith needing a furnace and we were delighted with the work they did, so we decided to purchase central air for our home too. After taking on those two units we committed to servicing but honestly we hadn’t had any issues with the unit so it wasn’t the biggest priority on list, nonetheless we scheduled our annual maintenance appointment and Victor was our technician today, everything was well communicated, he called ahead, has the most pleasant personality and he did a great job and was very helpful with our questions and overall my point is we won’t hesitate to schedule the annual maintenance appointments! T&G is a real deal company and only hires the best people, the service you provide is affordable and the level of service Victor provided was 5-Star!!!!! We appreciate you all and the fact that you continue to deliver value!! Thank you!

Took care of the issues in I wanted addressed. Very pleasant courteous worker. I thought the price was reasonable.

Justin came to our house twice to resolve an issue we were having. He was very knowledgeable and polite. The best experience we have ever had regarding a plumbing issue. Highly recommend.

Our technician was Dennis, and he was very helpful, attentive, and went above and beyond. We would like to have him as our service technician every time we have service on our home equipment. He was willing to explain everything to me. We felt very comfortable with him. A+ with his visit.

Lost AC on the weekend. Called them and they came same day. The technician explained the issue and resolved quickly. Everyone was happy that it was fixed.

Been using this company for years now I love the service. I love the contractors. Thank you so much Thomas and Galbraith and the man who did the service today fixed our thermostat. They are really great company to have fix any repair that you need

Can’t say enough about how pleasant our experience with this company was.Called on Christmas Day do to a broken piper above our living room. Within hours the tech called me and said he was on his way.Only had to cut a 1ftx1ft hole in the drywall to identify the problem and fix it quickly.

Very reliable service, reasonable pricing, and transparent advice.

I scheduled a regular HVAC maintenance service and the technician (Steven A) was great! He was very friendly and explained everything to me. I would definitely recommend them!

Was very impressed with technician. Came in and identified the problem and was able to fix quickly. Donnie (tech) was polite, professional, on time ( big plus), and worked with me on what was being done. Pricing was reasonable with him explaining my options and costs. Very impressed with service.

This company is 100% price gouging their customers. They are overcharging on parts and labor by an enormous margin. It's insane! At a time when people are struggling they try to take advantage.This was a worthless Incomplete and rushed diagnosis. A complete waste of my time and money. The technician didn't care for my questions and surely didn't care to diagnose the problem thoroughly.They Charged me $98 for a service call where the technician was here less than 15 minutes. I walked with him to see what he was checking cause I like to learn. I have a 2 story home and the whole house is not cooling. It took him 2 minutes to open up the unit outside, then he told me I needed a New Capacitor and it would be about $450. (Mind you, a capacitor for an AC unit is about $20-$25, and the time it would take to replace it would be about $15min - 30min MAX) What's their hourly Labor rate? $200 per hr? But it gets' worse.When I asked him if that would resolve the problem he said he Wasn't Sure, and he couldn't guarantee that it would fix problem. He told me it might or might not work, and if doesn't work, then it might be the compressor, but either way, I needed to replace the capacitor.Then I asked him, why dont you check the compressor then to make sure? And he flat out refused to check it. It would have taken him 2 more minutes to open the top and check it. His excuse was that since the capacitor needed to be replaced, he didn't have to waste his time checking the compressor. But yet he could not guaranteed that replacing the capacitor would fix the problem and said there could be other issues, however he never diagnosed or checked the whole unit for any other issues.So basically, he didn't diagnose the issue enough to know exactly what's wrong with it or what needed to be fixed in order to be able to resolve the problem and guarantee it.I'm guessing they get a bonus or get paid more based on how many service calls these guys can perform per day. He was rushing everything since he got here, and seemed annoyed that I was with him asking questions. He checked the capacitor and didn't bother to troubleshoot any further to make sure there weren't any other other issues.He also refused to look at the upstairs unit, even though it was right next the the other one and told me that he would have to charge me ANOTHER $98 service fee to look at it! Even though It would have taken him 2 minutes to open it up and check it.So my upstairs cooling issue doesn't matter??He didn't care about the fact that my house was extremely hot and not cooling. He wanted to have some kind of quick diagnosis to report back to his bosses and move on to the next victim.I also asked him what Kind of maintenance is needed for my unit?. His response was there are several things that need to be checked once a year but I am not going to walk you through it, you can schedule us to do your maintenance if you want to, if you want to do it yourself, you can look it up on youtube on your own.WOW! This guy wouldn't even give me TIPS on how to better care for my unit!I payed $98 for a complete diagnosis and received an Incomplete Diagnosis that took less than 15 minutes. This was a rushed in and out job to take your money and sucker you into an insane ridiculous quote for a Simple job, that would have taken less than 30 minutes with $25 in parts.I would NEVER hire these people to step foot in my house again, and Most Definitely would not recommend them to any of my friends, neighbors or family.UPDATE: After their ridiculous Estimate of almost $500. I fixed it myself. The part cost me $17 and it took me 10 minutes to replace it! Save your money! Hire a good handyman instead.Note: The owner response is just a copied and pasted message sent to every negative review. If they really want to resolve the issue then refund me. Paying $100 for a 15 minute service call is ridiculous!

Fantastic Service 100%, the guys show up on time if not early and are professional, knowledgeable and really cool overall. 10/10 would definitely call again without a doubt.

Tech quickly identified source of problem (condensate pump had backed up and effectively shut down thermostat, thus whole system was down). He had it back up in no time with recommendation to use gel tabs to prevent recurrence.They have subsequently installed shut off valves and external hose barbs. All good

We had an emergency on Thanksgiving and they were the oy company to come and help. The worker was courteous and very helpful. They saved my basement from flooding sewage and the price was not outrageous.

I am so happy with the quick response and the excellent service to take care of my clogged drain. Josh was a life saver!

Terry was helpful and explained everything very clearly for me. Was able to do same day service and get the parts needed to get my heat back on.10/10 would use again.

Had a plumbing issue and could not have been more pleased with Thomas and Galbraith. Kevin Walters was thorough, responsive and very professional. Highly recommended.

Still leaking and they don't stand by their work after billing for $200 to tighten up a junction. *Update: Contacted by vendor who has made good on this issue after a bit of back and forth. Had worked with them previously and never had any issues, have updated my review to reflect that they do respond when customers are less than impressed and will go above and beyond to make sure they keep their reputation and to keep customers happy. And that's why they do have the reputation they have. Thank you so much to the person that was texting with me to get this resolved!!!

Very professional
Please tell Gary (our technician) today that I was very happy with the work that he did today. Thank you very much Bob Sell

We had Hunter and Mike out today to install our new water heater. There was a slight miscommunication between our landlord and ourselves about when to expect them. But they were patient while we cleared their access to the basement and that was a great start to an excellent service day. They were extremely professional and courteous. They were focused and also took the time to address all of our many questions and pet our very excited dogs! Though we are currently renters, this is our fourth service from the company in a year plus and we have been absolutely blown away each time. I can guarantee we will be lifelong customers when we're owners. Thank you so much guys!

I used this company several months ago to have a broken pipe looked over. I just called them out again today to have my faucet replaced. Each time, their team has been incredibly respectful, intelligent, and skilled to assist my needs. I have no doubt in my mind that the information they provided me was accurate and that the work performed is of incredible quality. I feel confident in reaching out to them for repairs. Best wishes :)

Alec was amazing! Very professional and informative, he answered all of our questions. Very happy with the response time to get our air conditioner fixed!

Everyone we dealt with was amazing. The technicians and salesman were honest on what they thought was best and didn't try to talk us into things we didn't need. They explained everything they were going to do and were just overall awesome. They contacted me quickly and could have gotten to me SAME DAY. I was impressed with everyone!

My furnace was not blowing out warm air during the freeze and I needed to fix that. Called Thomas and Galbraith and they came out to look at the furnace. The technician, Frank, said it would cost $2300 to fix the blower motor. But suggested I'm better off buying a new unit because my current unit was also too old and parts may not be available. They scheduled for a salesman to come out to give me the quote but suggested that it would probably be upwards of $7,000. On second thought, I called a different company. That company was able to order the part and fix it within 2 days . The total cost was $786. The discrepancy in pricing was a bit jarring. Needless to say I won't be doing any future business with Thomas and Galbraith.N/B : Thomas and Galbraith also missed the appointment twice without informing me. Each time I had to call. Finally demanded to speak to a supervisor and no supervisor ever called me back. I get that it was a busy time of the year and they probably got a lot of service calls but this was just poor customer service.

They were able to come a day earlier than the scheduled appointment. Just had them inspect, give estimate, and didn't end up using them for what was going to be very expensive outside drain pipe replacement. But the inspector (Josh) was very knowledgeable and straightforward and gave me good advice on how to do (a version of) the work myself.

Their pricing for everything is extremely high, I was unaware of the $200 per service maintenance fee that they hit you with to uphold your end of the warranty, which was never said to me before purchasing my unit. They tried to charge me double the price for air filters. I’m finish recommending their services to people, never again.

The whole team at Thomas & Galbraith is professional, knowledgeable and has excellent communication. I recommend them without any hesitation!

This plumbing business is fabulous! I received a workman on Saturday (morning notice) who was on time & fixed my problem immediately. He was friendly & precise as to costs. Would use them again.

Josh was fantastic, he was very courteous and graciously answered all my questions

I was very pleased with the courtesy and professionalism. From the lady who took my call, to the gentleman who arrived at my home the same day to give me a quote, to the two individuals who installed the water heater. I give a grade of Excellent! By the way, I got two quotes, Thomas & Galbraith beat the next company in EVERY area. Thank You!

Provided diagnostic for 20 yr old ac unit. Very professional and courteous. Answered all my questions.

The service is great. Quick response and service call. The service tech Derrick was excellent. My problem is that this is the 2nd time that my a.c. has gone out and the unit is less than 3 years old. I expect a machine that cost over 5 grand to last longer.

Overall, the work Thomas and Galbraith has done has been great. Techs have been knowledgeable and did really good work. Our HVAC replacement and plumbing work has gone well. We are also enrolled in their service plan.However, some additional duct work was promised during our initial sales call that wasn't taken care of for over two months. Our sales person made a few mistakes that delayed the work and he yelled at us instead of apologizing. I called for weeks to try to get the work scheduled and my wife and I have rearranged our work and childcare schedules several times for appointments that were not kept. Review updated as service is now complete.

Really disappointed that my unit still had a parts warranty but Thomas and Galbraith charged $370 in labor for 1/2 hour service call. Won’t make that mistake again.

Brandon was great!! We found where the leak was coming from..it definitely was the 2nd floor shower...
Will have to call back to have another team come back to fix the problem after we talk with insurance adjuster. Brandon was friendly and professional.

Always prompt and thorough. Maintain my system efficiently and answer all my questions. Very happy with Thomas and Galbraith.

Great installation team for my new HVAC system. They were on time, extremely professional, and answered all of my questions.

I like the quality and the professionalism. I also like that they call to let one know when they are on their way and answer any questions.

Nathan Klotz was amazing, got the job done in timely manner. Very outgoing personality and great conversation.

Very professional, courteous and knowledgeable. Took the time to explain everything and didn’t push anything, gave us time to make our own decisions

Our technician Kevin was professional, careful and went above and beyond to get the job done correctly and without incident. When he ran into a hiccup he was able to call for back up and get the issue resolved with a positive and more than satisfactory outcome. Very pleased and would definitely reccomend.

Mike Lane was absolutely fantastic. He stayed positive and very friendly in what proved to be a very difficult job. He was great!

I can't say enough about Nathan, Thomas & Galbraith's Tech, he is dedicated to doing a excellent job for his clients, and leaving us satisfied customers who will be asking for him by name for our plumbing repairs , also can't say enough about Josh who also aided in completing the work they to get up and running again! Thanks Thomas and Galbraith!

Today we had new furnace, new ac and thermostat installed. My sister in law Mary recommended this company and I am glad she did. Steve, Cam and Zach did an excellent job and communicated well. We are very happy.

Mike arrived a few minutes early. Was very courteous, friendly and professional. Everything was thoroughly checked, and finished in about 1 hour. Great job!!Called again 9 days later when furnace wasn't igniting. CSR said it would be added to the day's schedule. Tech called around 2 PM, arrived about 10 minutes later. While it took a couple of hours to correct, he had to be creative to correct the issue. Thank you, Kevin, and Thomas and Galbraith for doing the right thing!! 😃 👏 👍DJ arrived within 10 minutes of the anticipated time. He was friendly, knowledgeable and informative about our AC situation, and very helpful with the available options. He contacted the sales team and set our appointment to have the replacement quoted next day. 😀 👏 👍It took Eric less than an hour to clear the bathroom sink drain and it's been working well ever since. 🙂👍👏Matt called and stated he was available early, and asked if it was possible to arrive early. He arrived a little early, checked and flushed the water heater, completed inspection and was finished in about an hour. 😀👏👍❣

Had clogged sink and Jeff and his partner were great. Explained everything and answered all my questions. Will definitely use them in the future.

My furnace was serviced 2 days ago. Now, only TWO days later, the furnace isn’t working? After it was just serviced?? Oh they’re sending someone to fix it today but wasn’t it just fixed? and running fine? TWO days ago? Now another service charge and what do you wanna bet they find something that needs to be “fixed”. So let me just say that if they do find something, this is all highly suspicious. How do you spell scam? I’m sure there’ll be another questionnaire after this visit so I’ll let ya know. But either way, if there’s something wrong or there isn’t, I shouldn’t be paying for this service call.

I got an appt right away & the tech was on time. Fast service, great price - I’m completely satisfied. Couldn’t have been easier.

So this original review was submitted to Thomas and Galbraith's (T&G) exceptional customer service and work from their technicians who serviced my HVAC system previously.I want to extend the original 5-star review to their sales and installation associates. I called to get a quote last week and DJ came out to provide a couple quotes I was requesting. I think an unofficial slogan for T&G should be We've got your back as I was looking to replace my 20 year old furnace. Throughout the review of my system DJ was open and honest about my situation and about things to come in the HVAC industry. I believe he understood my position and was able to direct me to the right choice without being pushy or anxious to make the sale. Again that was last week.Today, my furnace was installed by Bryson and Ed. Even though they were here to install the new furnace, they took their time and cleaned their work area. They were neat, professional, courteous, and approachable. The T&G associates from those who answer the phone, makes sales, and come out to work on HVAC and plumbing (I also had a drain cleaned a few weeks back); ensure they are professional, courteous, and provide an excellent work ethic. They don't just make you feel like they got your back; they almost challenge you to test it. I reached out to DJ this morning through text and he got back within minutes. This has been my experience with T&G and the reason why they get my business. I'm a valued customer because I pay for valued service support and service from a wonderful company. Thank you T&G and keep up the exceptional work!

Coy was excellent! Excellent customer service he never gave up! Tub/shower unclogged. Thank you

Better price for better equipment than competitor…some issues with sales person.

Thomas & Galbraith gave us the best priced quote for a new AC unit and installed it quickly. They were professional, kind and did a great job. Robert taught us about all our options and educated us about how everything works. I believe Bryce and Ed were the ones who installed the AC and also did an excellent job.

The technician was very polite, and on time thoroughly did a great job, and knew what he was doing very professionally

Replaced AC. Answered all my questions Cleaned up driveway. Very professional

I had a great experience and highly recommend them. I had a pipe burst in the cold snap. Their response time alone is 5 stars. The service was top of the line in quality and customer service. There are so many nice touches which elevated the whole experience beyond the typical cold transcations so common these days. I like how their digital system created easy to understand quotes and detailed records emailed right after the job. I will continue working with Thomas and Galbraith to upkeep my heating cooling and plumbing.

I called them for a repair request and they were here within 2 hours. After he diagnosed the problem he was only here for one more hour. He was very knowledgeable and very friendly. I was so impressed that I signed up for their maintenance program. I never thought I would do something like that but it sounded like a great deal.

Terry the technician was very knowledgeable. Very good repair job.

Good communication via text and verbally throughout setup to arrival time. Polite and competent employee. Completed project quickly with very little additional mess created. Will definitely use this service again when needed.

The initial contact with Thomas Galbraith was impressive. They already had my property on record for previous service done there before I bought it. They were able to get a certified plumber to inspect the same day. Max was very impressive with his knowledge of the problem and the process to fix it. He even offered a financing option for payment of the repairs.

My experience was absolutely perfect from beginning to in. My plumber coy was polite and professional and extremely patient. 10 out of 10 would recommend and I'll request coy everytime from here on out. I hope he's greatly appreciated at your company.

Service technician was great. However charging $110.00 for a $20.00 fuse is ridiculous. And has me seriously considering finding a different ac vendor!

Brandon was knowledgeable and friendly. He explained everything throughly. Toliet and valve were installed perfectly. Excellent customer service! Looking forward to utilizing this company in the future. I highly recommend them.

Had this company come out and install an oil furnace for my residence, the wrong nozzle was installed upon installation which i just found out a year and half later. At the end of 2022 late December called for a tech to come out due to furnace not working!! Tech called to inform me he was in route in 20 mins 1.5 hours passes and no tech or phone call. I call company and they said the tech needed to go home and another was in route! Tech calls and shows up to my home, sits in driveway for 5 mins and calls me and says this is Oil? I say that's correct and he says he cant work on it and leaves! Next day same tech that had to go home shows up and comes in and looks at furnace messes with settings couldn't get furnace working and leaves! I have a tech here now Bob and he is finding out all the setting were way off Air/Fuel/Spark ratio and it was to rich making house smell like a diesel truck! Thankful for Bob but extremely disappointed in this company and im being charged more money for them to fix the original problem they didnt correct!!!! Bob is the reason the rating isnt zero stars! This company only wants you to pay more and more money.

After a unexpected drain back up. I was expecting to have to wait before we got a resolution. Enter Thomas & Galbraith! They came out the very next morning even showing up earlier than originally planned. The tech Joe was thorough and managed to get a scope out while he was there! They gave me multiple options with varying price points to get it fixed and offered financing that was reasonable. I would definitely contact them again!

I have managed trades for the past 30 years. I am posting this with utmost authority.T&G are simply outstanding.Knowledgeable, Professional, Thorough.I am beyond impressed.It’s next to impossible to find diligent Tradesmen nowadays.They exceeded and reset the bar to a level that none of my associates could reach.Commending Brandon & Josh,Thank you gentlemen.As well as the T&G Team,Excellent Services⭐️⭐️⭐️⭐️⭐️Call me if you ever need a customer testimonial.Thanks All!

Coy Norman did an excellent job of cleaning/clearing the multiple week clog by accessing the drain from a tight space under the sink. Jeff Zebick & Dan Eckel were instrumental in diagnosing an determining the best access point to eliminate the clog. Jeff Zebick was also instrumental in accessing the basement drain that had not been opened in years!!! The best part is that the drain was cleaned using the $93.00 Clear Any Drain Guarantee!!! Thanks for Giving Back Access to my Bathroom & a Great Job!!!

Jeff and Clayton were able to arrive early for the appointment and made sure the drain was clear and working properly before leaving. They went out of their way to ensure the cleanout access was sealed adequately despite a older and corroded pipe so we wouldn’t have further issues. They also gave a quote with no pressure if we decided to replace that section in the near future. They also made sure I understood the warranty behind the service if we should need it.

Thomas and Galbraith has serviced my HVAC system for several years, and the technicians have always provided prompt, professional service. I had an A/C tune-up on 6/8/2023, and the technician (Elyas) went above and beyond during the appointment.

Thomas & Galbraith is a good company.
Max was awesome.

Chris was amazing! He was friendly, on-time and super informative. I have used many other companies but they never took as much time as Chris and had as much detail as he provided. I have already recommended him to two more neighbors.

Our main sewer clogged today and Thomas & Galbraith had someone out here within hours. Jeff was very friendly and knowledgeable and did a great job. Will definitely call again.

Victor was courteous, professional and we really feel like we got our money's worth! He was through and explNed everything he did as well as what kind of condition all of our system was in. Very thankful you sent him to do the work! Thanks

Eric came out did a good job on cleaning my drain. He also gave me tips on how to do preventative maintenance on my system.

When they finally showed up at 10 pm, the man was polite, answered all questions, explained everything that was wrong in a manner that was understandable. The late hr. wasn't a fault of Thomas & Galbraith.

I was very impressed and really enjoyed the technician, well knowledgeable and friendly, I give him kudos.

Slow drain. Service man was polite and VERY thorough. I had another company out (Georges drains) before them and clearly they did not do their job, charged me 180 and told me to call a plumber! WE DID and Coy from T&G came out and found the clog ans fixed it! Coy knew his plumbing and how to find and fix the problem! FOR LESS THAN A drain service! Thank you Coy and Thomas and Galbraith!

Good Day. Thomas & Galbraith serviced our furnace today (Sunday) because it was not heating. They sent a Very Professional Man (Keith Wynatt). He concisely explained issues we were/are having with our older furnace while also eradicating our issue of no heat. I must say, because we have a maintenance plan with this company & THEY HONORED THE WARRANTY on previous work done by them, our charge was $0.00!!! I HIGHLY respect this company for that because so many companies gouge customers.Because of Mr Wynatt's Exemplary Customer Service, and Thomas & Galbraith's Honor of their warranty & our maintenance plan, they have our loyalty!! New furnace & AC time lol!! Thanks for this outlet.

I was very impressed by this company. From the pic and bio of the person who is visiting your house to the friendliness of the employee when he arrived. Nathan was helpful and fast. Thank you

This is of no value for the money. I had a $53 HVAC maintenance scheduled which I got appointment 1 month after. They Just checked some readings and thats all what was done. No cleaning of or any kind nor any maintenance done as per what was advertised. Definitely will not use their service going forward for maintenance

We recently had a furnace replaced & AC installed in our home by T&G. Our home did not currently have AC & the existing duct work was routed inefficiently all over the place. T&G had a same day appointment when I called & provided the estimate that day as well. Matt (salesman) and the installation team were very straight forward and knowledgeable about what needed done. By the following week we had our service complete. I know it’s the slow season, but other companies (who quoted much higher) had a longer wait time & a roundabout explanation of cost / service expectations. The 3 men who came to service our home were personable, worked as a team & were impeccably professional. I can’t recommend them enough! Thank you so much.

The techs were great. Polite, professional and knowledgeable. They cleaned up after themselves so we'll you can tell they were even in my house. I bought a membership for the year because of the great customer service I experienced with this company. 100% will recommend to everyone.

I was very pleased by the work performed by Matt. The job was performed quickly and properly. Matt was very friendly and went beyond what was expected.

Seth and Nick, our duct cleaners, were quite possibly the nicest and most caring individuals I've ever met! They were on time, patient, and explained it all to me, on top of being so so nice. They did fantastic work, showed me the dirt they got out at the end, and sent me pictures of all of the vents. I highly recommend, and these two deserve a raise-- they blew me away!

They cleared out a basement drain and did an excellent job. They were very polite and professional. And early.

Very professional service from scheduling to finishing. The technician was very nice and explained everything in detail before and after repair. This was my first time using Thomas and Galbraith and I was very pleased with the whole process. I'll definitely be using them in the future!

Professional in arrival updates. Questionable evaluation methods, problem was never discovered by tech, but replacing every part or total unit replacement pushed.Went from $3000-$7000 quoted & possibly spent, to fixed for $150 by a certified non-corporate HVAC technician. Definitely get 2nd opinion!

After another plumbing service failed us twice, Thomas and Galbraith saved the day! From the office personnel who answered the phone to Brandon the plumber, everyone was so nice and helpful. They were fast and professional and fixed the problem for less than the other plumber charged to not fix anything. I highly recommend Thomas and Galbraith.

Apparently my furnace motor broke, although the maintenance worker was polite and thorough I feel as if I were over charged and I wondered if the motor could've been repaired instead of replaced. And somehow he just bundled in two HVAC maintenance checks I could've done without. On a teacher's salary, I'm just trying to stay afloat amidst inflation.

Jake was very professional and friendly. Made some suggestions as to how I could improve performance of heating system. Will take that under advisement. Very happy with this heating system which was put in 2 years ago. Comfortable heat without having to raise the thermostat. Heating bill has dropped drastically since getting the new system. All service people have been professional, courteous and kind. Thanks so much.

Jordan was amazing! He had a thorough and honest evaluation of our HVAC. Would definitely recommend!

T&G have always been an excellent choice for me for my heating and cooling needs. The technician l3 are always prompt, courteous and professional. Larry Collins was awesome and was able to find my problem fairly quickly. He was able to diagnose it, explain it and give me recommendations. I appreciate the great service!

The technician was on time, friendly and very knowledgeable. He was efficient and got my heat back on in no time. Reason for the 4 stars is the trip charge. No problem paying it, but if I decide to give the big bucks for the repair to the company who diagnosed the issue then I expect the trip charge be waived - like other companies do. I could have said thank you very much, pay the trip charge and source a cheaper option to fix it. But if I’m giving the job to Thomas & Galbraith, then they can at least waive that call out charge!

Justin was our service technician. He was polite, professional and thorough. I would welcome this company and this technician to home again.

Amazing experience from my first phone call to the end of the installation process. My comfort consultant, Joel, was great! Very knowledgeable and on the same page with me when it came to what I wanted in my new system. I was shocked I was quoted some top of the line Carrier equipment for less than other companies had quoted for mid-level equipment, and with far superior warranties as well. The install was so quick and clean! Couldn’t be happier with my new system, the features, and value I received.

Jake was very patient with my questions and calculations. He arrived early and finished the job quickly! Thank you Jake!

A fast and friendly service with a strong focus on customer satisfaction.

It has only been 2 days since new a/c and furnace was installed but so far so good. Only problem we had with installation was that thermostat was set up for single stage a/c compressor and ours is two stage. Luckily I noticed that 2nd stage didn't show on thermostat menu so T&G sent a technician today who fixed the error.

Very nice and well-mannered technicians. Liked my dogs! Seemed honest. Got a $33.00 deal to check AC by booking early. Had no problems nor did they hound me to sign up for a yearly program like most companies do or tell me I needed freon like another company did. Will use again!!

Frank came to our home to address several issues we had with our heat pump. He was very knowledgeable, professional and courteous. We can now rest assured that our heating system is ready to handle whatever this winter throws at us!

Highly recommend!!! Brian was so thorough, informative, and helpful. He worked hard to understand the unique layout of our drains and helped to unclog a “soft plug” that we’ve felt with for months!

We had some general plumbing services performed including new outdoor spigots and installation of shut off valves. The technician was right on time and was very professional. The quality of the work was outstanding.

Arrived on-time and was very professional. Ran thorough tests and found problem with our heating system. Fixed and gave us a clear summary.

First off I do want to say the employees were very professional and friendly. Unfortunately, the end result of my experience with them resulted in a very expensive waste of money.I called them because the pipes were frozen on my a/c unit. They came in, filled the refrigerant, supposedly checked for leaks, charged me $589, with a discount for joining their membership plan. Coupons don’t apply with membership. I should have just stuck with the coupon, paid the same and not be stuck with any membership.The next day, pipes were frozen again. They sent someone else, this time the technician immediately finds an obvious leak that was missed by the first guy. There was a hissing sound coming from the unit. I was quoted $2,007 to get this fixed, they would wave the cost of the refrigerant. I called the office to talk to a manager, to see if they can work with me on the price, considering their mistake the first time. They wouldn’t budge.I decided to get a 2nd opinion with a different company, and was quoted $700 LESS than what Thomas and Galbraith quoted me! That’s with the cost of the refrigerant!Now I have to deal with trying to cancel my membership with Thomas and Galbraith, without costing me more money, for the obvious reason of not being happy with their work, wasting so much of my money, and for being ridiculously overpriced.DON’T MAKE THE SAME MISTAKE I DID.

I was impressed by the employees quality of work done he stayed for 5 hours until all problems were fixed and triple checked it. High quality work well worth the price! It was cheaper with the membership. Thank you Dustin!

Update: T&G didn't show up for their appointment to get the old part. I ended up uninstalling it myself. It took a couple months for T&G to finally refund the money, and only after multiple callbacks.During routine maintenance, it was discovered that the blower capacitor was giving a below normal microfarad reading. The part was easy to replace and took 5 minutes. I was charged $287 for the part, which was already a $50 discount because I had a service agreement. I checked later online and found the exact part for about $7 with tax. I understand that companies have to mark up their parts, but that is beyond reasonable. I would even have been willing to pay $50 without complaining, but a discounted price of nearly $300 was unethical. I won't be doing business with them again.

Very professional service rep came to our house, identified the area of concern and repaired it! Very thorough! Great job! Thank you so much!

The 3 installers were all excellent. Friendly, informative, courteous, and worked quickly. Great representatives for your company.

Excellent service. Jordan was prompt, professional, and informed us about the overall condition of the cooling system.

Tony was very careful and considerate. He explained things well. I really appreciated his help with my air conditioning.

We smelled a burning smell in our house. It was in the basement. So we didn’t know if it was carbon monoxide or a gas leak so we gave you all a call and found out it was a 🦨 smelling like burned wires. We paid $150.00 but we wanted to be safe.

I cannot say enough good things. First I got the recommendation from my handyman / contractor. My sewer line was clogged and backed up into the basement.They came within an HOUR! They cleared the clog for $93.00 and suggested water jetting the line. We have rental property as well and used another plumber a few days ago to water jet the pipes at that house ....$1,500.I can’t say enough about the professional and friendly technicians who were kind and respectful.The company sent me a text all about my technician with his photograph when he was on the way for safety.03/172023. My tenant called me about a backed up floor drain in the basement and I knew just who to call. I was just as happy with this service call as I was the last.

EXPENSIVE and frustrating system.
Feel like I was taken for a ride. $5000 for an 80 gallon water heater. Very easy access and about a 2 hour remove/install process.
Hope it’s top of the line and lasts a long long time.

We had a complete blockage of our sewer line of our 3 year old house. Brandon worked hard on the problem and coordinated all the specialists and equipment needed to resolve the problem. He really helped us get through this difficult situation as well as anyone could have. Thank you to the entire team for great professionalism!

My technician was Tony Doyle. He was exceptional in his performance professional conduct is services performed and his consultation given before he left. Every time I get a different technician they each respond in the same professional manner. I'm pleased to have someone I can count on like this for something so important as my home heating ventilation systems. You are a Godsend!

My guys name was Vinnie. Awesome dude, explained to me exactly what was going on with my AC unit and was very knowledgeable.

This company really price gouges their customers. They charge 200 for a small fuse and that is on top of the typical service and labor charges. The fuse itself costs around 40 cents.The technician was professional and nice but the company owner is terrible.PS: Not complaining about the services, but the huge markup in pricing is something that many other reviewers also share.

Friendly and knowledgeable. Gave solid advice. Tony was awesome

I had work done back in 2020 for my a spot drain removal because that’s what was advised. I paid 9k for them to fix my main line and my drain in my basement. I was originally told there where roots in my pipes and I needed a spot repair to remove the tree roots and fix the root issue and they said my drain in my basement was dated and it would help if it was updated. So I paid my money to have it done and here we are 2 years later the same company comes out and tells me roots still need to be removed which means they didn’t do the original job correctly. This was a very costly mistake. If they don’t fix the issue it will be reported to the BBB and I will have to sue.

The crew provided excellent service. There were multiple issues to resolve and they took my concerns and offered the best solution. They were very respectful and great to work with throughout the project.

The guy that was helping me was very nice but the prices were just crazy. The plumber came out and we had already spoken on the phone before hand so the guy already knew what was going on and when he came over he had said it was the PRV (pressure reducing valve) which looked like an easy part toreplace. But they quoted me around $400 with a membership and a higher price for no membership. Everything else was perfect except for pricing.

Made a quick fix of a leaky pipe the only issue I had was the time frame they gave me for him to come out - between 7am and 10pm that's a pretty big time frame

The plumbing tech was very nice and courteous. He explained everything about my clogged drain, and he ran water through the sink to make sure the clog was cleared out. They are cheaper than a lot of the plumbing companies in concinnati. Will be using them from now on.

Kevin Walter's came out and did an excellent job clearing out my drain. Kevin was prompt, friendly and very professional. Kevin made sure I understood the process and answered any questions that I had. I would definitely recommend Thomas and Galbraith for your plumbing needs.

I have used this company twice, once for air conditioning and once for plumbing! They are the best, the young men have been very professional, very knowledgeable and their services are very affordable! I will continue to use this company and highly recommend them!!!

AC repair, arrived a day early. Fixed in an hour. Very happy.

Mike Lane was polite, professional and was a little bit earlier than he thought he would be. He was confident in his knowledge about the problem and the solution. The scheduler was also polite, friendly and got a technician here as soon as possible. Will not hesitate to recommend Thomas Galbraith Plumbing and will use them again next time ai need a plumber.

Larry was on time. He was nice an explained what he was doing. He told me what was wrong and the cost before fixing. Larry gave me suggestions on how to help it run better with the humidity so high. I will use this company again.

Dustin Smith was great! Very professional, informative, and personable. He took me step by step what he was going to do and the results. Thank you Dustin!

Installed new HVAC System, Very Happy with their recommendations, sales person and installation team. System operates as promised!

We had T&G come out to diagnose our AC unit. Everyone I spoke with on the phone was very friendly and professional. However, the tech that came out to our house was rude and unpleasant to work with. He was short with responses and did not seem overly happy to be here. We went downstairs to check the breakers that he adjusted which resulted in causing another electrical issue in the house. After he packed up his truck I let him know about the issue he caused and he said he wasn’t an electrician and whoever wired the house did it poorly. He didn’t even offer to go back in to try to fix what he did. Since he said we needed a new unit, I asked questions on pricing and he wouldn’t give me a straight answer. Instead he gave me flippant answers that he probably saves up and uses on all customers who ask questions. Once he left, I was able to flip the breaker switch that was connected to the AC unit and it is running perfectly fine now. Overall, we were very dissatisfied with our experience.

Matt was the technician and he was wonderful. On time, very kind, did a great job with the repairs. He even went the extra mile and brought my trash cans in from the curb after the garbage truck came through. I was very impressed by him and will definitely use Thomas and Galbraith in the future.

Excellent, I would recommend to anyone. I called and installed the very next morning. The 2 works were great, very professional and knowledgeable. Cleaned up after install like they were not even there, and even tho that's how it should be, you don't find that type of service anymore. They presented me with several system options all were very reasonable and Joel my salesman was very no pressure. The decision came easy to go with them and we are very happy we did.

We booked them for a duct cleaning. The time of arrival was 12-2, no one showed up. We received an email and called back within 5 minutes. They had the wrong number written down. No big deal. The big deal however was since they couldn’t get a hold of anyone, they sent the crew home. They said “sorry, we will have to reschedule, and the crew was worried about time”.Excuse me. So, you didn’t call the office to get the number? You didn’t drive to the house to see if we were home? (We were. We took an entire day off for it). Nope. Instead, the crew was sent home. We didn’t get any services and just “oh well.”I’m sure their services would have been great, however, this was extremely unprofessional and poor service. We had several things booked around this. Accidents happen but sending the crew home BEFORE contacting the homeowner is unprofessional.

Kevin was absolutely fantastic. Came in on time as scheduled, listened to the complaint determined what the cause was and applied the correction. He verified the problem was corrected and made recommendations to provide additional services for the future. Not pushy or over zealous more like a neighbor or friend. Can't thank you enough Kevin and the entire team at Thomas & Gailbrath you are the best. This technician is the best. You all deserve a high five for providing the best in customer satisfaction and service I have seen in a very long time. Can't thank you enough.Jerry Stromberg

We had a good previous experience. However our most recent experience the technician was dishonest and attempted to take advantage of my wife by recommending a new unit when a competitor was able to get us running efficiently for under $400.

Caleb serviced my AC today and was extremely thorough and considerate of my time and money. I would recommend this company to friends and relatives!

We called Thomas and Galbraith because we stopped getting hot water throughout our house. They were able to get us on the books for the next day to have someone come out and look at our water heater. Don came out and inspected everything and explained things very throughly to me. He actually caught a few other things that were needing to be fixed that could have been an issue in the future. We ended up having our water heater and water softener replaced and Zach and Tyler did a great job with the installation! They were super friendly and professional and walked through everything that they had completed. They even left the area they worked in cleaner than it was before they got in! 100% recommend

Terrific plumbing job today, new shut off valves, regulator and expansion tank. Good quality work. Plumer was friendly, neat, organized and efficient.
Tks, Mike I.

While the technician, Nathan, was courteous and professional during his time here, he was unable to clear the clog. In fact he was unable to get the machine to start in the sewer. after about an hour he stated he would have to schedule a camera technician at no charge to see what was blocking his access and possibly a senior tech to clear the drain. Nathan stated he was unsure if he could get someone in the next day, a Monday but asked me for times Tuesday and Wednesday that may work. I gave him preferred times but told him I would take anything. I have yet to hear from the company

They were able to get me in within 24 hours for a slow drain. Eric came out and tried his hardest to get it unclogged but we realized a section of the pipe was bad and needed replaced. They did not charge the $93 and gave me an estimate on-site for the replacement. Great company, I'll choose them over any other plumber in Cincinnati.

Shawn Booker does excellent work! Very thorough. Very professional.

we had a minor gas leak that we had identified and, unfortunately, had our gas shut off until it would be fixed and pressure tested. So we are here in winter without heat or hot water until it gets fixed. I got my hopes up because Thomas & Galbraith was able to get someone out to us the next day, but then it was just laughably bad.The technician was courteous and nice, but could not explain a single thing to us. It seemed pretty clear that they are trained on various sales spiels and not much else. We knew that the leak was from an older brass shutoff valve and so it needed to be replaced, but before he did ANYTHING, even poking around and inspecting the pipe situation. He quoted us ~$7k to re-pipe everything. It was honestly laughable. When we questioned how he could possibly have concluded if this was necessary before even doing a pressure test, he then quoted $509 just to do a pressure test! Truly, all I can do is laugh when I think about it. On top he couldn't really answer our questions or explain anything when questioned.I'm glad I was willing to go a couple more days without heat to get a real, honest plumber who fixed everything in a couple hours (no major re-piping needed, shocker) and pressure tested multiple times to ensure that Duke would come back out and turn our gas back on. And the cost was not even in the ballpark of what T&G was trying to convince us the repair would be.Lesson learned, I'll never bother with Thomas & Galbraith again.

Mike was very professional and he did a great job checking our system today.

Nathan called ahead of time to let me know he was on his way, he arrived on time, very professional, he explained how he was going to take care of the issue and suggestions. He took care of it pretty quickly and the process was easy and smooth! I had called another company for the same service and they tried to charge me $441 for the service, I paid $93 to Thomas and Galbraith! Amazing! I highly recommend them!!

Where to begin. I had two jobs for the plumber to do. Cut off a section of pipe and replace a short run of pipe with a leaky valve. First, the technician showed up on time which was great and he was able to complete both things I needed done. But first, when cutting the pipe, water obviously came out and I had to go get a bucket of mine and keep it from running all over the floor, which I think he should have done. He also got water all over some personal items even though I asked him if they would be in the way and he confirmed they would not. Additionally, to cap off the pipe, some insulation had to be pulled back/down and when he was done it was just left all over the floor, zero cleanup. Lastly, the price, wow. He was here for a grand total of two hours, used almost no materials, and it was over a thousand dollars - just ridiculous. So poor quality work for astronomical prices - could not recommend less. Save your money and find a local outfit that prices fairly and cares about quality.

Once in a great while, you have the fortune to encounter someone who is not only fantastic at their job, but genuinely loves what they do. Such is the case with Justin Ober, who has been regularly inspecting our heat pump and furnace installations. There are simply not enough superlatives to describe his amazing dedication to service. Going the extra mile is, as I have experienced it, an often overused phrase in the service industry; not so here. In addition to attention to the most minute detail, Justin happily takes the time to educate you as well. I'm well informed of every step he's taking along the way, and he's willing to even discuss the technical aspect of how things work (and why they sometimes don't!) If you want more than just the standard humdrum maintenance on your equipment, look elsewhere. Trust me, I've encountered dozens of them in Kentucky and Ohio alone. But I believe you will be in for a treat if you're lucky enough to have Justin show up at your door. I will be asking for Justin by name going forward, and gladly. T & G needs to hang onto this guy AT ALL COSTS!

Awesome service by Victor. Very friendly and professional. Great job T&G!

Experience was great. The tech was very professional, knowledgeable and well equipped.

Devin’s team did a great job cleaning our ducts/vents as well as our dryer vent. They were courteous and professional and answered any questions I had. A+

My tech did a very professional job of tuning up my HVAC system Highly recommend Thomas & Galbraith for any of your heating or AC needs.

Kevin was excellent! He provided great service and information, timely and professional. Same with everyone I spoke with on the phones to schedule, they were all nice and did great on communicating when they would be here and making sure our needs were taken care of.

Keith was a wonderful technician, very knowledgeable so the service didn’t take long

Got new HVAC installed by them.they arrived in time ,completed the work perfectly , explained the system, answered all our queries.

This was my first experience with Thomas and Galbraith and the service that Shawn provided was exceptional. He was courteous, thorough in his service checks and explained everything in detail to make sure that I understood each step of the process and what was needed for my repairs. As a new homeowner, learning as I go, I am truly grateful Shawn was on point! I highly recommend Shawn and Thomas and Galbraith - truly top notch experience! Carrie D.

The team that came to my house was led by Cody there was Alfonso Corey and Phillip also, since I am not a plumber I don't know a lot about these things but from the photos I was shown everything looked like it was well done in comparison to what it looked like previously. Cody was very polite and communicated throughout the project the only problem was some questions I had at the end about the warranty being two years versus what I believe was quoted as 5 years on the previous day at the original estimate but I called and they're going to get back to me about that . Thank you, this work desperately needed done!!!

Total miscommunication with their customer care team. When I called to schedule an appointment, I asked if they did a particular service. They confirmed they do, so I went ahead and scheduled a technician to come out. Technician came out to tell me they don’t do that particular service—and they wanted me to pay $100 for the visit.Update: Received the message below. I’ve been calling the number all morning to discuss, but only get a message that no one is available at this time. Nice!Update 2: Customer service reached out and not only refunded the appointment fee, but also worked with me to try to find a potential solution. Changed review to four stars.Update 3: Never received refund. Left four messages and was never called back. Changed review back to one star.

My Tech was approachable and someone I felt comfortable with being in my Home

The technician was thorough, informative, and very easy to work with.

Positive: Sent someone relatively quickly for emergency service.
Negative: Charged for service call but didn't really do anything to address the problem.

The team arrived on time and was very professional the entire day they were here they called away all their trash, including my old systems and cleaned up after themselves. This was A+ customer service in my book.

My stars are based on the fact that they called and showed up on time. He was polite and respectful. However, I feel he was not very knowledgeable. I called your company for a second opinion. I did not tell him any specifics on what the other company had found because I wanted to see if the same conclusions were reached. After this young kid told me everything with the furnace seemed to be running fine. I then asked him about the crack in the collector box. He said “oh I didn’t check that” he then told me he could not get his hand back there to check and he had no camera equipment to check it so if I saw a crack through the other company then yes, it needs to be replaced. I then proceeded with some other questions relating to what the other company had found.The fact was, at that point, I no longer trusted his opinion or answers. I will not be using your company again.

Kevin Walters was our technician on Easter Day. He was friendly, Courteous, professional and very clean. He went above and beyond to provide the best service possible. I highly recommend him and his company for your plumbing needs.

Excellent service and very professional. Would recommend

Victor was professional, knowledgeable, courteous...a most congenial young man. I'd recommend him any time!

We seen the repair guy. Waiting now for the salesman. The repair man was prompt, experienced, and honest. I definitely recommend this company.

They had a completely clogged drain working better than ever before in like 20 minutes. Rep was so nice and professional, they made sure to send a pic of the rep before they came so you know who’s coming, very reasonably priced and just above and beyond experience. Cannot thank them enough.

We had our main sewer drain clogged and decided to call Thomas and Galbraith because they had the $93 drain clearing special going (plus $47 for a weekend call). We'd had this problem once before, and it was closer to $800, so it was worth a shot. Not only that, but they were the only plumbers that answered the phone on the weekend! When the plumber (Kevin W.) arrived, he was very courteous and respectful of our home by putting little bags on his feet and the equipment wheels so as not to spread dirt throughout the house. Kevin was very professional, and got straight to work. When done with the drain, he went over several options to stop this from happening again, and was quick to refer us to another professional in the company when he was outside his expertise. Our experience with Thomas and Galbraith, and Kevin in particular, could not have gone better for what was a stressful and unpleasant position for me to be in. I would very much recommend this company if you have plumbing issues. To the business owners or managers: you should give Kevin a raise because employees as conscientious and professional as him are hard to come by, and he couldn't have been a better representative of your company.

Admittedly, I was hesitant to reach out because I knew they were a big name in Cincinnati and figured they would be super pricey. Boy, was I wrong. They charged half of what I have paid in the past to get a deep clog out of my drain and Clayton was phenomenal. He was prompt, efficient, cleaned up everything and was very kind. Will definitely be reaching out with future needs.

A floor drain was backed up on a Saturday. We called & within a few hours technician, Jeffrey Zebick showed up and was able to clear the drain. He was very professional & explained what the issue was. He even made an appointment for another tech to come out and scope the drain with a camera. Technician, Josh Clark was also very professional & explained what the camera showed. Thomas & Galbraith kept me updated on the scheduling time & called to say they were on their way. A plumbing problem can be very stressful but the professionalism & knowledge of the technicians helped eased our concerns. I would recommend Thomas & Galbraith to anyone.

We were desperate to get our disposal fixed day before thanksgiving and they showed up a few hours after we called and fixed it pretty quickly. Very good service and the gentleman that came to our house was professional and friendly.

Called Thomas & Galbraith to help trouble shoot drainage problem. They scheduled quickly and arrived on time. The technician was knowledgeable, honest, and gave suggestions to fix the problem. He cancelled the drain tech as we came to the conclusion it wasn’t needed (saved me time and money) and scheduled for a camera crew for the next day keeping in mind our best available times. I appreciated the honest feedback and conservative approach to trouble shoot the problem and gave case scenarios of what to do on findings. I have used this company for years for our heating and cooling annual maintenance check up and find their prices competitive and reasonable and technicians knowledgeable.

Victor came in and took care of my issue. I bought membership and will ask for him again for summer and winter tune ups.

I was more than impressed with the quality of service and value I received during our appointment today. I will recommend anyone who needs services that you provide to Thomas and Galbraith. Thank you so much!

They were very professional. They explained the problem & promptly fixed it. The warranty was unexpected and greatly appreciated. I'm a senior on a fixed income. I received excellent service at a very favoriable price. I'll use them in the future, if I have any problems.

Dustin came out to review complaints about our plumbing. It started with one issue which led to several, and he gladly took a look at everything and quoted future repairs. He was very friendly, very knowledgeable, and helpful!

We have HVAC service agreement and it’s a great value. Tony, our service tech, was fantastic. He was highly professional and courteous.

Lied so I can spend more money. They rip you off. Don’t trust them. They are way too pricey.They really don’t want to do the work. Well, that is my experience with them.

Second time using T&G and couldn't be happier with the service. It was easy to set up the appointment and they were able to work with my schedule.The technician, Max, was professional & on time. He explained what he was going to do, worked effectively & efficiently, and helped set up the next appointment after he completed his job.First review:Thomas & Galbraith was great to work with. They were quick to respond to my request for estimate and were friendly setting up the appointment.The technician, Brandon, was great - he was professional, on-time, respective of my house & pets, followed the company covid guidelines, and friendly. Brandon was quick to assess the issue, explain what needed to be done, and had the right equipment to fix the problem right away.

Everything was great. We needed help to install a thermostat and they came the next day. Did it quickly and professionally.

We had a plumber scheduled to come out . He called and said I'll be late do you want me to come first thing in the morning. I told him I would rather him come late it was an emergency well I've never heard from him or the company they just completely ignored me.

I contacted Thomas & Galbraith to unclog a drain. Kevin was very professional and friendly. He took before and after photos, once the job was completed asked if I had any questions or concerns. I will definitely use them again in the future. Thank you!

The technician Jake was great. Helped me out with the AC unit outside. Would highly recommend you guys!

Our AC was out - quick appointment time set, on time, got it squared away. Awesome.

Extremely satisfied with the work done by your employee, Dan Eckel. Dan has a great personality and took care to make our project his own. The result was exactly what we wanted.

Needed a hot water heater replaced. Responded the next day. All 3 techs (Matt, Vic, and Mike) did a great job. All were helpful and professional.

Dustin was very knowledgeable, punctual and pleasant to talk with. Great customer service!

Dustin explained everything to us and gave us options on what we could do to fix our problems. He was very kind and respectful.

Ajay was very knowledgeable and professional. He called me to let me know he was coming and kept me informed as he went through the maintenance procedures. His equipment was up to date and he was very thorough in his activities. He had a clean uniform and wore booties on his shoes to keep from tracking dirt into the house. I am confident that he did a very good job.

Chris was our technician, he was able to find the problem and fix the unit within one hour! He also discussed with me how they measure an AC units longevity, and estimated how long it has left and provided that info via emai. Great service!!

Don came out the first day. We live in an old house that was custom built and many of the common house hold repairs become a bit more difficult because of that. Don quoted us and said everything would be brought up to code (could of found the job cheaper but why cut corners with house appliances constantly used?). They found us an opening the next day to have our flume and entire water heater replaced. Damien and Darren were here at 8am the next morning and were out by 10:30 with a job that wasn't easy to complete. Couldn't be happier with the overall process. Both installers and technician were knowledablge and available when needed.

Professional and efficient sales and installation. Process was very easy during purchase and the installation team was very quick! We had both a new ac and furnace installed in only a few hours. The service was great and prices reasonable. I'd recommend them to others.

I was able to get in same day! We had our ac and furnace checked. Gary was right on time, called before he showed up, very professional and knew what he was doing. He explained everything, was very conscious of keeping our house clean and wearing shoe protection, and was very thorough. I would definitely recommend using them again. Thanks Gary and Thomas and Galbraith!

If I could give more stars ✨I would. Our technician, Eric was so fabulous. He let us know when he was on his way, explained what he was doing and was able to clear our sink. Eric is who every “Undercover Boss” would want on their team. Thank you, Eric Major.

Technician was very professional and did a good job explaining the issues. He presented multiple solutions to fix our problem and then completed the work quickly.

We called to get our sump pump looked at. It needed replaced. Fine. Then came the prices. 2000 for the smaller pump and $3000 to install the larger one. But the tech doesn’t stock the smaller one so it would need ordered. Feeling pressured to get the work done immediately (with heavy rains in the forecast we didn’t want to risk flooding our basement), we went with the larger one. After the work was done I researched average for this work and even taking into account that we got a larger more expensive pump (600-800 vs 300-500) the pricing still felt way too high. The work was fine, the pricing just felt way out of line.

I had an issue with my AC was not working. I called and they sent out Chris. He was very very nice. Took the time to show me what the issue was explained why it happened and repaired it immediately. I loved his mannerisms and the fact that he was confident in what he was doing made me feel I made the right decision going with him. great job

Jake was prompt and professional. He came in, preformed the maintenance on my furnace and was on his way. He did offer to have my maintenance contract renewed, which I did. Thank you.

Not happy with the trip fee. When I called, I expected the service worker to come out, run a gas line of about 8 feet long, and charge a few hundred dollars. I'd have to hook it up to my fireplace myself, but that was not a problem for me to do.However, I got an estimate for $2,000+ for this work. Ridiculous. When I said that seemed like a lot of money for an approximate 8 foot run to my meter, he understood. He did, however, let me know that I would need to pay the trip charge of $90. That's $90 to take some pictures (all above ground) and give me an estimate. Yes, that's correct.Nothing against the tech because he was by no means unprofessional, but I am very disappointed in this company. Seriously, this is a shameful way to treat a prospective customer, and this put me over the edge to look for another company who would gladly offer an estimate for free. Or at the very least not charge this exorbitant of a price for would be such a simple job.

Clayton and Eric were terrific. Eric came out first, but we needed extension to get where the clog was and he needed Clayton's help. It was scheduled and they came on time. The drain was cleared. Both Eric and Clayton were kind and listened to what we needed. There was also no high pressured tactics to get my mom to pay more, which was a refreshing difference from the other company we called. Thank you - you made all of us happy.

20X20X4 filter left in newly clean hvac. I think it should have been included in the cleaning for the almost $500
Brenda

Scheduling an appointment was super easy, I spoke with Sherry on the phone and she was incredibly friendly and so helpful with all the information I needed. The service team showed up right on time, they were super efficient and friendly, and they even made a little time to pet my dog who was scared of the vent vacuum. I’ll definitely be scheduling with them again the next time I need my HVAC cleaned or fixed.

Justin did a great job! They arrived on time, walked through everything with me ahead of time, and were courteous of my home - laying down drop cloths and wearing shoe covers. Once the installation was complete both installers went over everything with me and asked if I had any questions. I am very happy with the work that was completed and the quality of the company and its employees!

Have a maintenance agreement with company. Ac maintenance came looked at system. took cover off (Homeowner had to supply tools} . only check drain went. Went outside sprayed compressor with garden hose and was finished. When questioned about checking coolant level response was I do not have tools to do that. Is that not part of a maintenance check? Very very disappointed with this service.

The salesman was very professional and explained everything very clearly and reviewed the needed updates to my system. I was able to quickly get the ac and furnace systems installed. The 3 guys installing the system were professional and efficient. They kept me updated throughout the process. At the end of the process they walked me through the full system showing me how to change the filters and where all the shut off switches were.

Requested repair first thing in the morning and help arrived by 2pm! The technician was knowledgeable, respectful, efficient and friendly. No one tried to sell us anything we didn’t need and the repair work/part was reasonably priced.

Compared to the last company I had to use, Thomas and galbraith was a breath of fresh air! First, the phone call went smoothly. The office staff was knowledgeable in what she needed to be! Our tech, Kevin, was on top of it. He was prompt and resolved the issue promptly, gave advice as needed, and also friendly. Our problem was resolved within a couple hours of the initial call! They have earned any future plumbing needs I may have. Or heating/cooling for that matter.

Josh was great he fixed our issue and gave me some great info on membership plans and preventive measures for the drain he fixed.

Very professional and timely. Went above and beyond the required work for my AC unit

Brandon did a great job. He took the time to explain everything and was very professional. I really appreciated having him here to work on the Navien water heater. It has been difficult trying to find people who know the Navien product. Brandon knows what he is doing.

The labor charge to install a kitchen faucet was $412. I purchased a Moen faucet for $69 prior to installation. This business won’t guarantee their work unless you buy the product from them. The service representative wanted me to buy the exact same faucet from them for $763.00. I also got a quote of $541 to replace the floater on one toilet. I was encouraged to Judy buy a new toilet for about $900. I didn’t have the toilet repaired or replaced because of the absurd pricing. I was also strongly advised to purchase a “membership” to avoid paying $98 for the standard fee they charge just to show up. I declined that because I’ll never do business with this company again. Had I been dumb enough to go with all of the service representative’s suggestions, I would have paid $2000. I do not recommend this business. I was also warned the new faucet may drip and the hoses may leak under the sink, even though I’d never had that problem before. If any of those issues occurred, this company would not take responsibility because I didn’t pay $763 for a $69 Moen faucet from them.

Kevin was very knowledgeable about the issue we were having. He communicated and finished in a timely manner.

So I originally called to have them install a new hot water heater that is already had because mine had finally given up the good fight, but when he looked at the newer one I’d had he said I can install it if you want but I don’t recommend it because it’s already fifteen years old and I can’t guarantee that it’s going to work or how long it’s going to last even if it’s never been used. He was more than willing to install the one that I’d already had if I wanted to go that way or if I chose to go the brand new guaranteed to work way he had multiple options including the tankless water heater options if I was interested. I did end going with a shiny new water heater. The honesty and customer service was fantastic, from the person I spoke with on the phone to Jordan the technician because he explained everything to me, not at me, nor did he try to speak/ explain things to my father instead

We decided to go with Thomas and Galbraith for our HVAC system replacement because they had the best offer out of the 4 companies we received estimates from. The salesman, office staff, technicians and manager are very professional, responsive and knowledgeable. I would recommend them!!!

Dustin S. Was very knowledgeable, patient, allowed us to ask questions and explain things in detail. He fixed the problem but there was another issue I was having that was out there scope and he helped me find and suggested other companies that might be able to help me.

I have had this company fix two issues in both sinks and an issue with our water heater. They also have plans where you can have scheduled maintenance twice per year to service and check AC and the water heater. I have had about 4 different people arrive for the different services we have requested or needed and each individual was very professional, kind, and informative about what they were doing. No one tried pushing deals or unnecessary products on us. I will continue to go through this company for our needs.

Kevin did a terrific job, and completed in in no time. I would highly recommend your company!

My ac broke on the hottest day of the year. They were very timely and convenient…. But they took advantage of the fact that I had a sick screaming baby when they arrived. Charged me 400 dollars for replacing a piece that cost 15 dollars on Amazon and they were at my house for a total of 10 minutes. I spoke to other ac repair men who said they do the same work for like 100 dollars :-(

Shawn Booker did a great job and explained everything he was doing and it's out come.

I will never use anyone else. Another company wanted to charge me 5x the amount they did and wound up failing. You all picked up their slack in a HUGE way and took my problems away. I can’t thank you enough for the help and peace of mind.

Needed emergency maintenance for a leak in my bathtub through the ceiling. A professional was able to arrive quickly and was able to solve the issue quickly. Professional and efficient service with advice for any future plumbing issues related to the bathtub.

I noticed i did not have any heat on Saturday morning because my thermostat was bad. My house was 54°. I went out and boughtanother thermostat and hooked it up myself. The thermostat wouldnt connect.So i called Thomas and Galbraith to come over and connect my thermostat. The technician call me back to inform me that before he come, he wanted me to know that not only would it cost 99$ for the service call, it would also cost 49$ for the emergency weekend call. I was fine with that. But here's there kicker....mam we charge 714$ to connect the thermostat. Smdh....I informed him that I already installed the thermostat. I only needed him to connect the C wire inside the furnace. Good thing I know when someone is trying to get over....Will NEVER call this company again. I ended up calling another honest company who not only connected the C wire inside the furnace, but also programmed the thermostat for less than the service call fee. Took him 3 minutes and he was out the door....Shame on Thomas and Galbraith.

Thomas & Galbraith was awesome to work with, especially the technician I worked with, Clayton. They scheduled me quickly, showed up on time ,or even early, and gave me solid advice about how to move forward with my issue. I will definitely use them again!

Arrived on time, kept the area clean and cleaned up all old parts and took it with them. Walked us through our new system and also made potential recommendations to the poor work done by the original builders. I like the 10 year parts AND 10 year warranty that is offered by them. No complaints so far

I setup an appointment for an water softener replacement. The Tech was professional and on time. They did a complete set of tests to understand my homes needs and.siruation; water pressure, hardness, chlorine level, shutoff valve location, etc. I was impressed. I will be using their service to replace the water softener.

Don. Called and was here in 15 minutes. Bright and early. Had plenty of energy and knowledge. Found the problem very quickly and actually found a second issue that was causing the the issue I had called on.He made a list of items needed for both repairs and went to the supply house and back in about 45 minutes. He removed the bad valve and installed new parts. He had all the nessacery tools and cleaned up his work area. Asked several times if I had questions then promptly issef the invoice and had us back in business by 10am.Professional workmanship and pleasant personality.

Nathan was my technician. He was friendly and on time. He explained everything to me. He left all the decisions up to me. No pressure. He did a great job.

Alex arrived and immediately started work on replacing the AC coil. He completed the work in a timely manner and was off to his next gig.

Everyone that Thomas & Galbraith has sent to my home has been very friendly and explained everything perfectly?

Our AC went out on Thursday night. I attempted to schedule an appointment with our home warranty service but would be waiting until next Wednesday with a window of 8 to 5.Looking at the sticker on the duct work from previous work done I saw the Galbraith number and I am glad I did. I called and the person I spoke with was super polite and helpful. They were able to get me scheduled right then and we had a tech at the house within 2 hours. Tech Chris expertly diagnosed the capacitor as the problem and thoroughly checked and cleaned the outdoor system. We even scheduled some future inspections for preventative maintenence.While we might have payed a bit more in not using the home warranty, a quick repair was way more beneficial to us. I will be calling Galbraith directly for any repairs like this in the future.

They were neat, clean and fast. They answered any questions we had and didn't mind our asking questions. They were knowledgeable in their responses. I am very happy have met Mike who came and looked at the tank and the two technicians who installed our new tank.

Update: I was called the morning after posting this review, and T&G corrected the issue. These reviews make a difference! I'm bumping up the rating by one star for them correcting the problem. I would rate better if not for the length of time it took to rectify, and that this public forum seemed to be what was necessary for to take for them to take action.Thomas and Galbraith installed a new coil and condenser unit for my HVAC system a couple of years ago. The condenser was installed noticeably leaning to one side. Other than that, I thought they did a reasonably good job on the rest of the work. The building inspector has contacted them several times to try correct the issue (get the condenser level) so he can close the permit. As of this writing a couple years later, they are still not in compliance. Are they waiting for litigation perhaps?

They did a great job installing my new furnace and A/C. They were very polite and professional. Answered all my questions.

Coy arrived earlier than expected, which was a great help. He was professional and represented your company well. I will definitely use your services again when needed. You can expect referrals from this customer!!

They came out to work on a A/C repair and diagnosed several large issues. They then came back and gave us a quote on a new system and had it installed and running within two days of coming to service the old system. Everyone was friendly and not pushy. Very good service and easy to work with.

Our main sewer line had been clogged and backing up through the floor drain in the basement. They came out and ran 100 ft auger through the line and pulled out a 24” or so long bundle of roots that was about 3” in diameter. Needless to say it is clear now. The techs were courteous and prompt and did not leave a mess behind. Would recommend this company and will use them again in the future***UPDATE***We did use them again. They came out and replaced a few feet of the main sewer line because a big tree root was getting in at the transition from cast iron to clay. The crew was professional and it was HOT today. T&G was the least expensive of all the companies we quoted but because of the service they provide, it was an east choice. Will definitely call them again

They broke 2 of my vents. They were rough with all my vents. They tore up tape and did not put vents back.

Service technician was on time friendly and professional. My ac unit is the cleanest I have seen it.

Came out and in almost no time had the kitchen drain running better than it has in months. Plus it was less expensive than any of the other places we called.

Called to get a clog removed from my drain. 3 people showed up for the job. They said they couldn’t get through to unblock the area. Then quoted me 3k to Jack hammer my floor out and possibly another 7k to line my sewer drain. I said I’d hold off and think about it. I went and rented a snake and was able to unclog it myself for 35 dollars. They didn’t even try to unclog it from the other drain in my basement (They didn’t even try that drain.. which is 15ft from the clean out they were trying.) I feel as they came and didn’t fully try to unclog the drain to try to upsell me on a bigger job. The 98 dollar drain unclog is free unless they get it unclogged. Feels like a scam to set up for a bigger sell.(I had a manager contact me after the review I left. That is a generic response from “Tina” I had one phone call and I called back…please actually look into these reviews and try to solve the problem before responding with a generic answer that isn’t accurate.)

Explained everything to my husband. It was expensive since we live on Social Security but it was worth it.

Excellent experience overall! Our technician, Mr. Clayton McDonald was prompt, friendly and professional. He was able to clear our shower drain in a matter of minutes. Thank you so much for your service!

James was outstanding, very professional and we'll knowledge.

I called and had someone come to my home within a few hours. He was friendly and professional, and he explained everything he needed to do. We got a fair estimate and he got to work on the problem right away. We were very pleased with every aspect of the job!

Our tech Kevin was very professional and explained everything to us. He made sure that our drain was unclogged and gave us great advice and feedback!

On time. Very thorough and did a great job under a bad rental situation.

They completed a small job underneath my kitchen sink and did a good job . However it was highway robbery Repair 1/2 or 3/4 copper water pipe up to 3' $447 just for parts . We all know that’s less than $100 in parts at lowes ! Yes it was a Sunday and I was in a jam with the water leak . Will never use again because of crazy price . Total price for 40 min of work $660. I would love for the owner to justify the work and price.

I had a great experience with a technician today and even though it wasn’t a simple fix, they educated me on what I need, which is a new unit waiting on the salesman now they were able to get me in to a salesman right away which is important in this heat so far great experience !

Even though we did not end up purchasing our heat pump from Thomas & Galbraith, we still wanted to leave a positive review for the person who came out to give us a quote. Joel Stephens is extremely personable, knowledgeable, responsive, and professional. He know his stuff and listened to our needs to quote us several heat pump systems to fit them. If our neighbor had not later highly recommended a local family-owned hvac company, we definitely would have purchased one of the heat pumps he quoted us. We actually felt bad informing him we had gone with a different company. Wish all of the people we have had over the years to give us estimates were like Joel. Kudos!

They never found my clean out, which is what I paid for. In fact there was hardly an attempt by the first guy. He wanted them to send a camera out rather than him dig to look for it. So a second guy comes out with a camera. This guy, in a real hurry, and with no regard for actually finding my cleanout, flagged a spot and left. I did the digging - there where he marked, and 3ft further of the pipe in every direction. Still no clean out. What did I pay you guys for?Oh and the service team - I got hung up twice while being redirected, so I held the third one I spoke with, this one claiming she would have a supervisor call me back, but of course I have yet to receive that call

Rarely leave a bad review but the customer service and incompetent repair forced me to do so.We purchased a house in 2019 and had AC issues during our first summer. We needed to replace the compressor (part under warranty, labor $1800) and Freon.Today in 2022, 3 years later, we noticed the same issue. We had another company come out to get their opinion and found the same compressor and Freon issue. Wanting to hear from the company who did these repairs we called Thomas & Galbraith to review the findings…They came to same conclusion but then blamed us, dirt, and an unclean unit as the cause.The thing is that we have 2 exact same AC units and only have problems with the one Thomas & Galbraith serviced. I asked if the labor was under warranty (as most HVAC companies offer). The tech laughed at me and said “from 5 years ago?” Even though they preformed the work 3 years ago.Dirt doesn’t create Freon leaks unless it wasn’t installed properly to begin with. The fact that the technician belittled my wife and I only added pain to the experience.I’m very taken aback that this company would not have a labor warranty and wouldn’t back up the work that they do.There are plenty of options out there. You should choose a company that can back up their work and has a labor warranty.

Had my heating system installed by your company in 2012,have been getting good service sense. Caleb is a fine Technician. Let him know that it was said.
Thank you.

Brandon came and fixed our toilet by snaking through the drain which ended up saving us a good chunk of change. In top of that, he helped me bring in my recycling cans. He was such a gentleman, very personable and professional. You have a wonderful employee. He went above and beyond for us. I can't say enough kind things about this man. You guys have always treated us so well. Thank you!

Very professional, honest and clean. Talked before the work, cost less than others and handled me with kid gloves. Very happy with my experience with them.One year in:These people decided to prove me wrong. Brought in their ‘camera guy’ who went full on, high pressure sales on me. Funny they didn’t even fix the issue they were there to fix. Don’t know how many time I told them where the clog was. They kept going back to the main line that has some roots in it UNDER THE STREET. 30 FEET FROM MY HOUSE. Clog is old grease from a previous homeowner that’s under my house. After $300 spent on these goofballs I went and bought my own snake… guess who unclogged the line for $35 and an hours worth of manual labor?I can deal with paying a little bit more for getting my line cleared by someone not me. They didn’t do that. They tried using fear and anxiety as a way to pitch me on a $8000 idea to put in a clean out in my garage floor. They went as far as to try and schedule the work for 2 days later, but no guarantee on anything other than I would have a clean out in my basement.So… I guess my first experience was a fluke. The dishonest, high pressure salesman that came into my home and told me he didn’t care about the job, that he gets paid regardless can get lost. For real, I have never been spoken to in my own home the way this guy spoke to me.Just watch out folks… their are some snakes in the grass over there.

Jordan was professional helpful…and I loved the first time customer discount!

Josh found the problem right away and although he could not fix it, he made sure to get a drain specialist out here within a couple of hours while other companies were telling me it would be two weeks or late next week before they could even look at it!

After fighting my own stubbornness, I decided to call and get some help. After the first company I reached out to couldn't/didn't get me scheduled for the actual repairs, I called Thomas & Galbraith. From the initial call to the final goodbye, the whole team was friendly and professional. I appreciated the honest and complete explanation of what I had going on (super-old-tub&shower-itis), the multiple choice repair options, and the knowledge (and willingness to tackle the problem head-on) of the Plumber who came to help me. And boy, oh boy! He was able to fix the stream pouring out of my faucet and, as a bonus, made my shower spray like a shower and not a water hose (read: I didn't think it was possible). I hope I don't have to use the warranty membership I purchased, but if I do, I'm happy to say I trust Thomas & Galbraith with whatever decides to act up. Thank you, again. SUPER appreciative.

I have used this company twice, and both times, they were affordable & quick to come out. I like that they send you a photo of the service person so you can clearly see who is coming. I will definitely use them again in the future.

My technician was very professional and knowledgeable. Eric’s customer service was above and beyond. Thomas and Galbraith has never let me down.

Great service from Thomas and Galbraith! DJ did a great job walking me through the options avaliable to me for my new AC unit and was super responsive to my questions. The installation also went smooth. Logan showed up on time, was professional, and got the job done right. I definately will use them again in the future.

My A/C was not working. Called on a Saturday and got service on Sunday. The lady on the phone was very helpful. Service tech Mike came the next afternoon. He was able to identify the problem and resolve. It was under warranty, and there was no charge. He was very nice. Listened to my description of the problem and resolved it. Really appreciate the great service I always get from T&G.

Kevin Walters was amazing! He is so friendly, professionally and helpful! He figured out issues so quickly. Highly recommend!

Brandon was super courteous and up front/transparent about the 2 possible scenarios with what may or may not happen and the cost. Rebuilt all the guts of my bathtub faucet and made it like new in just under an hour. So grateful for the same day service as well, as I'm only home once a week. Will recommend to others in need in the future 10/10

Service tech arrived & checked out the fan, it wasn't working & gave me a price of $1000+, too expensive, 3 because of this.

Our technician Max was very prompt and courteous. Very professional and explained everything that he was about to do. Once finished, he suggested things to do to keep the pipe clean. Was very pleased and happy with the service that was received. Would definitely recommend Thomas and Galbraith Heating to anyone needing assistance in drain cleaning!

Called the company mid afternoon for a same day appointment. The response was swift, and our technician, Hunter, was courteous, outgoing and professional (very nice young man!). Our request went out, mistakenly (my own fault) as a sewer backup. He figured out pretty quick if wasn't the real issue and had it back up and running properly in no time. Great company with excellent service techs!

Had a water issue in my bedroom. They were able to respond to my emergency in a couple hours. Technician was amazing. He was very polite and knowledgeable and straight forwards about services needed

We had a Christmas plumbing emergency late at night with a blocked drain causing water to back-up into our basement. I was unable to get through to anyone else. I then found Thomas and Galbraith. After making the initial call, I got a pretty quick response from Kevin. Kevin was professional and friendly. He got the job done quickly. The cost was very affordable, especially for a late night emergency on Christmas.

Brandon is a very nice and experienced technician. He cleared our drain in 45 minutes for a great price. I would def use this company again. He made me feel comfortable and reassured me that the drain would be fixed. Great experience!!!

Brandon was outstanding and explained how I could handle the outside spigot next year. He was friendly and very knowledgeable. Would definitely use this company again!

Both Mark and Juno did a fantastic job! They were both kind and helpful. Mark explained the process in detail and kept us informed each step of the way. We are very pleased with their work! Would definitely use them again.

We awoke to find the furnace was not working. It was 32 F outside. I have a service contract with Thomas & Galbraith and called. Keith, their tech arrived and in one hour, had diagnosed and fixed the problem. He was friendly, professional, and efficient. He explained everything clearly. We are very happy with the work he did and would recommend Thomas & Galbraith wholeheartedly.

Steven was very informative; giving us multiple options to chose from in order to solve our plumbing issues. He is curteous, skilled and patient in dealing with his customers.

They did an amazing job. A competitor of theirs originally tried to get me to replace pretty much everything on my AC. My rep at Thomas & Galbraith was awesome. He was actually honest and helped me fix my AC at a reasonable price. Im very happy with how awesome of a job Max did. Max should get a raise for sure because he helped gain a new customer!!

My heater failed so I called and they sent a guy out the same day. He missed a damaged wire, but the second guy made it out the same day and fixed it. No issues since! Very happy with the speed of service and I will be using their annual HVAC maintenance plan to fix problems when it's more convenient.

Ryan was great. Very personable and professional. We had to have them come out twice due to the difficulty of our clog. Joe was great as well. He was here both days. They got our clog out and at a very reasonable price. Will use them again if we need help in the future.

Dan was an excellent plumber who knew about our issues and quickly set up a pen on how to address them

Honored warranty. Friendly and fast. Good prices on maintenance package. Even offered a monthly option. Will use T&G again and again.

Alec was very professional, efficient, and above all he seemed to be a very nice person. Great job!!

They were friendly and on time. From what I can tell, the work was all done correctly.My squabbles:1) They recommended work that wasn't necessary.2) Despite spending thousands of dollars with them, they couldn't provide a breakdown of costs that insurance would cover. Project pricing makes it simple to understand the costs, but not very transparent on how they got there.3) They reached out multiple times for me to renew my annual membership but not to check in on the work being done.

Technician was great and very thorough. Also, educated me on my heating system along the way (which I love). I would highly recommend and will continue to use Thomas and Galbraith!

I never see very professional Tech like Keith,very friendly, respectful, knowledgeable is good Marketer he knows his business.

They put in a new hot water heater. It was a tough spot in a HUD made home. The only problems we had was they didn't check the kitchen after turning the water back on and we had very low water pressure. They came back and fixed that. The other problem was we have an automatic shut off for our air conditioning if the device gets wet. It got wet. Its been 2 to 3 yrs since it was put in so I didn't remember that. They didn't know about it either supposedly. We went without air in 90 degree heat for about 4 hours.. Had to call our air conditioning company because this company didn't call when tech said they were. Cost me $168 dollars on top of the hot water heater.

Bryan took care of us and he was awesome! He knew his stuff, explained everything to us and worked w his folks to get the parts we needed really fast.I was very pleased and would recommend Thomas&Galbraith as well as Bryan to anyone!

I would highly recommend this company to anyone needing some drain clean outs! I received a phone call and an email and a text before the technician came, they were courteous and respectful, and got the drain flowing again pretty quickly. We are having them come back to look with the camera, and that was scheduled before the technician left. If I ever have any other issues I will call Thomas & Galbraith first!

Alec was great at explaining the problem as well as the possible solutions with my air conditioner. He made me feel informed and understanding the decisions that needed to be made. I did not feel pressured nor upsold. Alec was honest, personable and great to work with. I will for sure call for future needs.

After a weekend of a non-functional A/C until, we called Thomas and Galbraith first thing Monday morning and they were here within 2 hours. Alec, our service tech, was wonderful, explaining the issue and how it was resolved. Wonderful service!

We continue to trust Thomas and Galbraith with all of our HVAC needs. While technicians will be different over time, each one had been consistently dependable, reliable and friendly. Elyas’ services yesterday were no exception. Our system continues to run well and we have no concerns. We’ve worked with them for years, and I have no doubt we’ll continue to do so in the future.

First time customer continuing the use of Thomas & Galbraith established by previous homeowner. Very impressed by courteous and efficient technicians. It makes sense why we see the Thomas & Galbraith work vans all around our area - they do great work!

Alex took the time to explain the issues with my HVAC system. I use this company because I trust them.

I came home from work to an ac that wasn't working. I called in and got same day service. James Jackson was my hvac technician. He quickly found the issue and got it resolved for me! He saved me from an unpleasant evening!! Highly recommend their services and thanks again to James for the solid work!

Kevin and Clayton did a great job of clearing my complex laundry drain. They were very diligent and persistent.

Our drain line decided to overflow today (Saturday).. Kevin was on call and took the job head on. He was professional and courteous and spent a fair amount of time clearing roots from our line. Cleaned up everything when he was done and scheduled a follow up video inspection. Very satisfied with the service we received!

They provided insight into our problem, and helped correct it on the spot. They were knowledgeable and approachable, and we appreciated their work ethics. So glad we called for help

Coy was great at communicating and did an exceptional job explaining options. There was no sales pressure. Just great service.

I used this company for an estimate for refrigerant leak in my system. The tech didn't seem like he was being completely honest with his quote and would rather push me to buy a new unit instead. I was quoted $4800 for a leak repair and I was never given the breakdown of charges that I requested. I ended up going with another company who was able to repair the unit and assured me that the unit had plenty of life left since it was fairly new. I feel like I paid $100 for Thomas and Galbraith to try and pull the wool over my eyes. I rated them 2 stars only because of how quick they were able to get me scheduled.

They installed a new AC unit. Left a mess and had to call to get it cleaned up. Quote included a compressor blanket. 30 days later still not installed after paying and waiting a month. They will sell you anything and not follow up. I contacted Tom baker in sales multiple times without a response. I think they are only good to take your money and no service.

Terry was very professional and explained everything step by step! Got my air running and I am now a customer for life.

Had a tech to our house yesterday to perform regular maintenance on our heating system. Our heating system is a gas boiler which I'll admit is abit unusual, but they have worked here before so I didn't have concerns. Tech arrived and did not seem like he was familiar with the type of system we had. I made it very clear when I scheduled the appointment that it was a boiler. Tech did his piece and everyone left the house. We did not arrive home until later in the evening. When we walked in the front door, the smell of natural gas was overwhelming. We immediately called Duke who helped us identify two spots on the boiler that were leaking. One was a loose valve and the other was a connection to the piolet light. You could clearly see where the tech earlier that day had used the wrong tool to try and tighten the connection and had ruined it. Duke helped us secure everything and we packed the family up to travel across town to stay with friends.Next morning I called Thomas and Galbraith hoping to speak with a manager. I was told that an email would need to be sent to management team and someone would reach out to me. Nobody ever called. I also requested that a tech be sent back so that we could get our heat that day on since we have young child and pets.To give them credit they did send a senior tech back who did a wonderful job. He has been here before and knew exactly what he was doing.Overall disappointed in this company for leaving a job with a gas leak and for management failing to call me back. I am not looking forward to what our next energy bill will be due to this error. I am thankful this situation did not turn into something more serious. We will only be using them for our AC units in the summer as they are under warranty with them and we don't have a choice.

The communication of seeing up an appointment and the tech arriving is beyond supreme, it can not get any better. The technician (Charlie) was fast, knowledgeable, and explained everything incredibly well. The ONLY negative thing is the price of a new heater, which has nothing to do with the company so I have nothing negative to say about Thomas & Galbraith

I knew I would need a new air conditioner at some point and had reached out to Thomas & Galbraith and other vendors for sizing and a quote a few years ago. When my unit failed and I needed a new unit, I called Thomas & Galbraith. The sales person who had visited a few years ago, David Colemen, quickly reached out to me, updated the load calculations, answered my questions and provided an updated quote for what I needed (A/C and new humidifier) within a few hours. Installation was complete the very next day. The installation team was very professional and worked hard to get the unit installed that day.Thomas & Galbreath did a great job and I highly recommend their service.

Had a great experience with my clogged drain, I called them again for a leaky shower faucet. Once again, great service!

My dealings with this company have been a long and bumpy road, which have only gotten worse as they went. Initially, I had them come and service a split unit that was not working. After their service call, it was less than a week until the unit was not doing anything at all to cool the space. At that point, they sent out a salesperson to look at our setup and quote us on replacing it altogether. I also requested a quote for replacing five geothermal units. The salesman was friendly enough, and seemed eager to help get things working as they needed to be, however, he did get a bit salty upon hearing that his quote for the job was not the only quote we were getting. Weeks went by with no response from him on that quote. When I called the office, I was told that due to the size of the job, they did not want to take it on. So here I am, a client on the hook with 3 split units and 5 geo systems, and they have decided to NOT take my money. A bold and interesting choice in this economy, to say the least. The most frustrating aspect of all this is having my family suffering through 90+ degree days, with it 89 degrees in my living room, thinking there was actual hope on the horizon, only to find out we'd been completely ghosted by these guys. I can't think of much that is more unprofessional than that. If I could give my experience less than one star, I absolutely would.**As an interesting addition, the split unit that prompted our initial reaching out, and which we were told by T&G would need replacing, was fixed by a technician from another company today in a matter of minutes. I guess they'll be the ones who get the rest of the jobs, as well.

Brian W. our technician came out to our home on the coldest day of the year so far. Our furnace had stopped heating and he was able to diagnose the situation very quickly. He was professional, courteous and respectful. He wore protective booties over his boots due to the recent snowfall to protect our home. The response time was super fast. We called 4 other companies and Thomas and Galbraith was the only company that actually picked up our call and scheduled us for service. We will definitely continue to use them for all of our heating and air conditioning needs going forward.

Came out same day to clear our drain, everyone else was saying it would be days before they could get a technician out. Very polite and professional, about the best price in town as well. Highly recommended.

Prices seemed be very high compared to current provider. The maintenance person was not able to respond to our needs due corporate rules.

So far I love this company. The technicians are all so polite and professional and keep me informed. I also love the real time texts and arrival time via maps. Just signed up for annual service for hvac as well as heater.

Max did a great job. He is very knowledgeable and professional.

Overall review - premium pricing for substandard workmanship.I choose Thomas & Galbraith because of their 4.7 and 4.5-star reviews on several review pages. I had a wobbly toilet. I removed the toilet bowl and decided this was beyond my do-it-yourself ability.Customer service was good. The tech called and showed up on-time.The cost to replace the flange, wax ring, the water service, and reset the toilet was $698.After checking several websites, I discovered the average cost for this repair is around $250.Additionally, the tech couldn't provide bolt covers for the bolts securing the toilet to the flange, saying they were supposed to come with the toilet. This seems rather silly to tell me this when I know I can purchase a couple of toilet bolt caps for a few dollars at any hardware store.After the installation, the tech caulked the toilet to the tile floor in a sloppy manner, and I had to ask him to cut off the top of the toilet bolt screws.Thomas & Galbraith seems to have a systematic approach to charging two to three times the national average for repairs.

The Blizzard of 2022 caused a lot of problems for a lot of people. I called Thomas and Galbraith with a burst pipe on Tuesday, and they were able to get me in by Thursday, a day earlier than originally promised (and faster than any other company I talked to). The service tech was friendly, professional, and thorough, and detected issues with my water heater and sump pump in addition to finding and repairing 3 burst pipes. I will definitely call them again.

Dennis Holloway came and did a tune up for my HVAC system and was great help. He explained everything and went above and beyond with his service.

I have been using this company for years. When I called to set up the appointment, I specifically asked if I had any services left from the 5 year plan I had purchased. I was told the visit would be covered. The technician came to my home (where I had my parents waiting for him since I was at work), and I was interrupted at work to be told the service would not be covered. The technician said he had found out the day before, but did notify me, and knew I was expecting the service to be covered.Very disappointed in this miscommunication and the fact that I had an unexpected $130 bill to pay!

I had an issue with the furnace as not getting the heat. Technician was on time and he diagnosed the problem with control board and inducer and said they needs to be replaced. He charged $98 for call out (on average it’s $75). Looking at the price of the parts online the maximum cost for the parts was less than $1200 in total. The next day I called another company and they find the problem was only with the control board not the inducer. The total cost stays below $1000.Thomas and Gailbraith was charging me $4000 which was insane. Wouldn’t recommend.

Robbie Moyer was my plumbing tech. He was on time, very professional and courteous, explained everything thoroughly and did a great job.

The Company reps from person who took call to Technician ,all professional, nice, responsive...Good communicationAnd very polite, something most business's are missing today AAAA+Service rendered and cost AAAA+Definitely will call again for future needs

on time, very friendly, professional, and quick repair! he definitely knew what he was doing! would definitely recommend and call again if I have future issues with anything!

Shawn is very professional and polite. He explained everything that was doing. He did an awesome job. I will highly recommend him to my family and friends.

My technician, Joe, called and said he could be early for the appt which I NEVER mind. He was professional, polite and explained everything he was going to do to clear the drain. He had the drain cleared within 15 mins of arriving at my home. If all the employees are as good as Joe, I will definitely be using this company again!

Everything was checked at a reasonable time. Representative AJ was very knowledgeable and explained everything.

Kudos to Stevan Rand, Cody, and Andrew. They are the best. Sunday Stevan fixed out toilet. Today Cody and Andrew installed our new water heater. We only use Thomas & Galbraith for all our HVAC and plumbing needs. They are outstanding. 5 Stars!

I called to see if they could check a capacitor i installed and to help me figure out my filter situation as another worker drilled a hole unnecessarily. He was in my house for 10 mins found a filter in my unit and measured for the right size filter i should be using but never went to look at the outside unit. Said if ac was working then i installed the capacitor correctly. Then gave me a quote for monthly service almost double a competitors price. Also mentioned i wanted duct cleaning and said it was going to be close to $600. Paid him $98 for 15 min.

I see your vans on the highway everywhere. Please stop driving in the left lane super slow. People got places to be, respectfully. Probably a solid company but ya’ll should drive better.

The technicians were polite and on time. They discussed the service before performing the work, and verified everything was reinstalled and leak free after clearing the clog.

Great job, very through!
Very personable, top notch customer service experience!

Was very pleased at the speed in which they came out and fixed our leaky pipe at 10pm.

Arrived promptly on time & completed the job while I finished breakfast on my front porch. Thnx, Thomas & Galbraith!

They installed my ac, told me I have a warranty, and I am good to go. Less than a year later, I learned I didn't have the warranty I needed, and my repairs will be in the thousands of dollars. I ended up paying hundreds of dollars the 1st time to turn the air back on, and the repair person informed me that more expensive parts might go out (almost two thousand dollars). He also performed and charged for other unnecessary services I did not need, and he signed me up for a membership, telling me that's saving me money. Less than a week after the 1st visit, the ac is out again, and they want to charge almost two thousand dollars to do the repairs. I just sent them on their way and found another company that could do it for 600$. Finding out the repair price with someone else was much lower, I did more research. I learned the capacitor they replaced in the 1st repair that turned on the air costs 7$, but they charge almost 300$ :|. The so-called expensive parts (blower motor, fan wheel) that keep the air going cost less than 120$, and the task of replacing it is easy! Learning about HVAC and saving almost two thousand dollars is a much better deal! Their parts and labor are grossly overpriced!!

They were very responsive and pleasant to deal with. I booked online and received a text message from them first thing next morning. Within 30 minutes of that they called to schedule my appointment and promptly arrived as scheduled. My tech was Michael who professional, COVID safe and a pleasure to have in my home.My entire experience was better than expected and I will definitely use them again, and refer my friends and family to them.

We got an appointment easily over the phone. Clayton was right on time and did work professionally and courteously

Great convenient service. Called the day before scheduled AC tune up offering an earlier time slot. Will continue as a customer.

Vinnie Surico was very friendly, professional and knowledgeable. He explained and showed me what needed to be done to get my air conditioner working properly. Once he was done I stood on the vent and felt the air circulating. He explained to me about how long it would take for it to get down from 83 degrees to about 72 and he showed me what I needed to do. I will definitely request him again in the fall for the furnace.

We have used Thomas & Galbraith for a few different services (AC issue, HV and Duct cleaning, emergency pipe break, heating issue) and have always been extremely pleased. They are prompt, knowledgeable, honest, and have always done great work. We highly recommend them!

The lack of stars in this rating is purely for dealing with the sales guy, and the corporate office. The technicians were fine. The work was done, but the sales guy did not communicate well and at one point hung up on my wife. It took over 3 weeks with weekly and sometimes daily texts and reminders to get a one page form filled out for my insurance claim, and over 4 weeks before I ever saw my final invoice with pictures. There was emphasis in the process of making sure I paid, but once I did the customer service stopped. We had a collapsed sewer line and our yard needed to be dug up to fix the issue. I was told a mound of dirt would need to be left over the trench they dug, which was no problem. There was a lot of trash left in the mound of dirt, and the several times I have called asking to talk to someone to answer my questions I just get passed around to different people that tell me someone else will have to help me. I cant say enough positive things about the guys that were in the hole doing the hard work, but everyone else involved has been below satisfactory. This process started with a floor cap in my basement being removed, that was flush with the floor, to try and clear the blockage. Now I have a cap with a 3 inch bolt sticking out of it. I asked the sales guy if that could be switched for something more flush like it was before, the response I received was yes you can go buy a replacement from Lowe's or Home Depot. After spending $8k+, not something you'd like to hear. My last communication with Thomas & Galbraith was over 2 weeks ago, where I was told the sales manager would be reaching out to me to answer my questions. I am still waiting, and will likely have to move onto a different company to answer my questions and resolve my issues.Update: Yes someone tried to reach me on 7/26 at 4pm. I was unable to answer the phone as I was in a meeting. My voicemail does not work (this is a me issue). A technician did call me 7/27 at 8am, I also missed this call as I work 2nd and 3rd shift and was asleep. I then called Thomas and Galbraith back and at this time I was told they were not sure who called me on 7/26, so they couldn't direct me to them. I understand with a large company it can be tough to track down who is making calls, so I told the person I would prefer an email conversation from whomever was reaching out to me in order to schedule a phone call to ensure no more phone tag. That was Tuesday 7/27, I did not hear from anyone so I called back on 7/28 and asked for someone to reach out to me via email to schedule a call again. I will provide an update when that email comes through.

Ethan and Nick were both very professional. The were so nice. I was afraid my dog would bother them but both enjoyed her. They paid attention to her and gave her some loving. The job was done efficiently and they explained all the things they were doing. The experience was great.

Very professional, took time to diagnose and explain the issues.

Our air conditioner suddenly stopped working. The T&G team had someone out here first thing the next morning and Matt couldn’t have been nicer, more professional and helpful. Got our unit working and explained it all.

Brandon performed our initial inspection. He was thorough. Explained all of our options and was really friendly. Happy we chose to go with Thomas and Galbraith. This is not the first time we’ve had them out for our home appliances and I would recommend them over a lot of others we’ve also tried in the past!

quick and easy process. The technician that came out to my home Kevin Walters was great. Really quick, professional and nice guy. Left my home clean and solved my drain issues all in the same day.

Dustin with T&G was fantastic. He represented the company exactly as you would expect. He was on-time, courteous, respectful of our property and very friendly.
He was also honest and forthright about our options. Based on his performance, we would definitely choose Thomas &Galbraith for any future plumbing needs.

I was charged roughly 9k for a sewage line replacement. First they double booked and didn't show up the day I took off work, then afterwards it turned out they missed the line for my kitchen sink so it wasn't draining, so they had to come back and dig things up again.The kitchen sink has barely been able to drain since, air is constantly coming up through it and the bathroom sink constantly reeks of sewage.The yard never settled into place so I still have a massive mound where they dug everything up over a year later. I was assured it'd settle on its own.I was told my AC unit (which had to be moved) had the coolant pumped down, there was a sticker on it confirming it had been pumped down. Turns out it was pumped OUT so I had to pay $700 to have it replaced.And despite me paying so much and the job being done so poorly they refuse to come out and check their own work, THAT IM STILL PAYING OFF, for less than their usual $100 diagnostic fee.

Mike was very knowledgeable and polite. Did the work in a short amount of time

Tony was really respectful and performed an outstanding job.

We had a great experience today. Thank you to Eric, Tyler, Brandon and the entire team for working together to make sure of that! It is often difficult to find service you can trust. We will definitely call again when the need arises.

The technician explained everything real good I need a real courteous.

Nate the technician was awesome. Explained everything clearly and in detail. And gave solid advice to prevent future issues with my toilet. Great guy and customer service skills!

Trevor did an awesome job with routine AC service. He was very thorough, polite, and clear in his explanations. He cares about doing a good job for the customer.

Lindsay came to our home this morning to clean our duct work. She and her helper were not only on time, they were early. She called beforehand to make sure an early arrival would work for us. She was kind and worked quickly, sent pictures updates along the way and her helper, Andrew, chatted with my kids as he worked and made their day to have their questions answered. Very impressed with their service.

I had a serious clog in my main drain stack. They were very friendly and professional. They advised me every step of the way about what was wrong, and what they were going to do to fix it. They advised me what it would cost before anything was done. I was never pressured to have any work done. I am a Senior Citizen, so a fair and reliable service means a lot to me. Thank you for getting me thru an unexpected problem.

The man that came out explained everything he was doing, what might happen and what options we had thereafter. He was able to unclog the tub for us in under an hour and was professional and polite. 10/10. Thanks Kevin!

Keith was extremely thorough going through the maintenance steps for our AC. He reviewed everything he had completed during the maintenance including pictures of all the system parts. He was very professional, knowledgeable, and respectful.
Thank you, Keith!

My favorite person today is Clayton McDonald from T&G professional knowledgeable and very nice! My problem is solved. If I have a problem again I will call T&G and ask for him!

Bob was very knowledgeable about the severs Friendly and helpful doing my time of need. I am very appreciative.

Tech came within the hour. He took special care to explain every step of his process and cost, and most importantly to test and retest that he completely cleared the drain. Even though he had 3 more calls on a Sunday, we felt he took the time to be sure we were 100% satisfied before leaving. They are true to their word on $93 or free and the Sunday emergency service call was less than $50!

Very professional and got installation next day. Thoroughly explained everything before they started and went over everything after completion a+ service

Brandon Justice was efficient, friendly, experienced, explained procedures very well of what he had to do and then explained what was completed. He earned my trust so I requested him to come back and replace plumbing areas which could be a potential problem in the future. Your company is well represented by employees like Brandon!

Ryan Carpenter came to my home explained all about the process. Gave me an estimate and work is scheduled for Monday the 24th of April. Would recommend Thomas and Galbraith plumbing services for anything needed at your residence.

Victor was here for our AC tune up. He was on the earlier end of the time frame we were given and he was very friendly and courteous.

This is the worst company to use for you AC needs, I installed my AC unit in 2019, and I had an issue after 3yrs that is supposed to be covered under manufacturer warranty, instead they tell me that for me to have that manufacturer warranty I had to pay Thomas n Galbraith 204$/year.Again why should I pay them extra, for the manufacturer warranty????? I thought it came with the manufacturer warranty why I paid the part n installation

The technician that came out was extremely knowledgeable about what he repaired for me. I was very worried that I had really messed up my furnace while trying to change out a condensation pump but the technician was very confident and put my mind at ease. When he was done, I had my furnace working again and to my surprise to final bill was well below what I had anticipated.

AC unit wasn't working, contacted them through text to set up a visit to come out and diagnose the issue. They were quick to respond and able to make it out the same day. Upfront with cost of visit which we appreciated. The technician, Bob, was professional and knowledgeable and quickly found the issue. He explained what was going on to ensure I understood the problem and then worked with me to understand my options and enabled me to make the best decision possible to fix the problem. I would definitely recommend and use them again in the future.

Technician was friendly and helpful. Problem is fixed and very happy with overall service.

The estimator Rob, was very knowledgeable and went over all my options. The installers were Professional, polite and explained everything to me after they had completed the job. I also was comfortable with the brand they used as the quality will help me retain the water heater longer.

The Tech told me the ice freeze on my unit meant there was definitely a leak. And depending on if the leak was on the outside or inside would determine how much the cost would increase. If outside--he could repair--if inside--he could not repair and the cost would be significantly higher—like replacing the unit. I asked several times, does he think the unit may just need cleaning because I could see grass and leaves on the inside of the frame. He said in his EXPERIENCE, when there is ice on the unit— there is ALWAYS a leak. And just adding the charge to the unit--it would just leak out. So I authorized payment for the leak search and it turned out to NOT have a leak at all! So basically—I could have paid for the 2-1/2 pounds of charge,” the cleaning, and the trip charge. On the Tech's advice that there was definitely a leak--I paid more than was necessary to the tune of $1,400.00!

Eric did a fantastic job. He made sure it was working properly before he left. I will be requesting him if I ever need any other plumbing services.

Nathan did a great job!!Very professional, customer oriented, takes pride in his job and educates you on the whole system.I will be using your service in the future!Mahalo!!

We need a drain connected for a new sink installation and was quoted a $98 service fee and parts over the phone. It was a straight forward hooking two pipes and putting the drain in the sink. The technician tried to sell us an annual service contact and with that our fee would be $5xx or $798 without the plan. We are on our way to Lowe’s to get the $30 in parts to do it ourselves. They still charged the $98 fee. I would not recommend them. This was a 20 minute job!

Professional fast service. Very informative of a plan for maintenance on our system. Would have been 5/5 but the tech forgot to put the disconnect breaker back in. Honest mistake but to figure this out at 3am when your house is cold. Luckily I knew what I was doing, for others they may have had to call them back out

Technician was vey kind and professional. However he camp 1hour after my designated time span. Not his fault. I did call the office to make sure he was still coming.

The problem with Thomas and Galbraith is that they don't have enough tune-up guys to get your system maintenance done in a timely manner. So if your system has issues because it needs maintenance and they don't have a tune-up guy available, they want to send a repair guy out and charge you a repair fee.

We've had Thomas and Galbraith to our home for possible furnace replacement(10/22) and recent (5/23) AC install for our large HVAC system. They have gone the extra mile to check on the warranty on the furnace, and a technician out to make sure we did indeed need our furnace replaced as another company suggested. It turned out we did not need to, confirmed by couple other companies who came out to inspect.One of our 2 Central AC unit stopped working. Technician came out to repair for the time being, the price of which was credited to our purchase within that week, as it was an old unit. Robert Kinney, sales, did not push to purchase the most expensive, but worked with our need for the space. He was professional and attentive from beginning to end.Logan was the lead technician for our installation. He and his crew was on time, professional, and made sure the job was done meticulously. We were extremely happy with their work, which was in great contrast to the shoddy job completed in 10/21 by a different authorized Carrier contractor for our larger unit.Permit was submitted by T&G, and they informed us to make an appointment at an appropriate time for the inspection. Other company did not.Highly, highly recommend Thomas and Galbraith!

Caleb was polite, professional, and helped me feel good that replacing our dead 14 year old system was the best choice. This was late on a Friday, with a strong possibilty of a new system being installed the following Monday. Since the system had failed to keep up once the week before, it was an easy choice. I will request Caleb again when the new system needs service.

I was really pleased with our technician, the quality of service and the price. My only complaint is the 7am to 10pm window they gave us.... i think they could have been a little better.

Joel Stephens, consultant came out for an estimate and to look at our AC unit. His experience as an installer truly set him apart from everyone else. This is our first home, and he explained exactly what we needed with regard to quality and budget. Our new unit will be installed in just 4 days! We recommend this company above all other's.

valve bronze 1/2 “ charged 218.00 for valve and additional 303.00 to install.rebuilt basic delta faucet bath tub 198.00. complete job 1hr and 17 minutes. total due 818.00. will not call again .john Rominger8120 tollbridge ctWest Chester Ohio 45069

Friendly and efficient. Very thorough and took time to answer my questions. Highly recommend

Eric and Brandon were extremely polite and helpful. They were on time and gave me plenty of notice. They both provided clear and concise analysis and instructions. Our home greatly benefited from both of their efforts. Thank you!

Update. They just lost a customer. The tech recommended an AC condenser pan treatment tablet to prevent buildup. Charged me $43. I looked the product up online, and depending on the product and form it costs anywhere between 43 cents and $3.64 per treatment.

Brian Fowler made sure I knew what needed to be done and made sure it was done right. His experience and professionalism made a huge difference with the decision to get this work done. I’m confident that we will not have any further issues with this plumbing problem. Thanks Brian!

We had several plumbing problem areas all of with Matt, Hunter and Mike repaired successfully for us. The price was reasonable as well and we are very happy, satisfied customers. Will return to them when more help is needed.

We had a plumbing emergency, on a Sunday, more specifically, the Bengals AFC Championship game day. We thought our day was ruined and that we would not be able to find anyone to help. Within two hours, we had Kevin here, and he fixed our issue, albeit at an EXTREMELY reasonable price! Cannot speak too highly of this experience.

Victor was very pleasant and professional. He completed the maintenance on my AC and provided information regarding the status of my system. I was very pleased with the service.

If I could give zero stars I would. The customer service rep who took my call was not knowledgeable. She quoted me a pricing that was not the same as when the technician who arrived stated pricing was. The technician did not know how to work on my unit nor did he have parts needed. He made several calls to attempt to reach someone else who could work on my unit who may or may not have had parts. He then left after we could not reach agreement on cost. I called in to speak to a supervisor and was told there was no supervisor to speak with. She listened to the issues I had. Then placed me in hold for ten minutes but assurred me she would resolve the issue. Upon returning to the line she stated that she listened to the call with original rep and that this was my fault for saying that I use a fuel tank and not saying fuel burner and that these are considered specialty even though everyone in my area has this type of furnace. She went on to say that the company isnt taking any new customers for oil furnaces and that the appointment shouldnt have been scheduled in the first place. She went on to say sorry we arent perfect, but at no time apologized for wasting my time this morning. Basically didnt care about this being my first experience with the company. This company from the reps to the tech they sent are not professional, knowledgeable or helpful. They act like its your fault from verbiage to the unit you own. Highly DO NOT reccommend.Side note, another company I called Jansen, workes on these types of units and I was told they are common.And their pricing was better.

Juno Wolf was the tech and she was very good and explained what she did. Arrived on time and I’ve requested her for next year. I’ve never used Thomas and Galbreath and I’m glad I used them this time. Very responsive and easy to work with.

The tech was very polite, professional and friendly. He was able to resolve the issue quickly with no mess!

This is the best A/C company I have ever experienced. From initial phone call to problem diagnosed and repaired in about 3 hours, on a weekend as well. Top notch! Micah was the service person assigned and he was very professional and courteous. Thomas Galbraith is now my preferred A/C contractor.

Highly recommend this company!!! I called in a panic and needed someone here right away and their customer service rep hooked me right up. Their technician arrived here within an hour and he was able to unclog the drain without any difficulty. I am very pleased with my entire experience and will use them again if I have a need. The technician also made me feel comfortable, not nervous being a woman alone in the house. Thanks again😀

Setup to get a whole home cleaner and humidifier installed. First time came out to reschedule because the equipment they had me for wouldn’t fit in the space. Call me 30 mins before the latest time they were to supposed to be there on rescheduled date to cancel again. And not reschedule for next day but another week. 3 weeks waiting on an install? Mind you I missed a day of work the first time and had to leave a weekend get away with the family early for 2nd date. Thanks for nothing Thomas and Galbraith.

Tech was very good at explaining all the things he looked at and the condition of the unit.

James was the technician that came out and evaluated the issues with our system. He was timely, professional, honest and caring with the work that was done, and explained the issues we were having very clearly.

Scheduled me the same day, arrived on time, technician very courteous and professional and explained everything thoroughly and clearly. Repaired broken communication wire and got me signed up for spring and fall routine service.

Technician showed up on time, checked out the issue, showed me what the issue was and explained why..and how the problem would be solved.

Adam did a great job today . He was very professional and explained everything. Great experience.

The service tech was excellent. She quickly got to work. We agreed on a clear plan, then she went to work. She was replacing the main valve to my house. She was done in no time, and did a great job. We went over what she had done. Very professional. Then I paid. Reasonable, expected for such a critical part.

Matt Smith was thorough and honest. I didn’t receive great news but know after the work is done my plumbing issues will all be behind me. Same day, professional service. I highly recommend

Brandon was really impressive when he came out and generated the solutions and estimates. Service scheduled the next day with a team of a lead plumber and an apprentice. A bit put off that the lead was so young, but they did a good job!

Its not hard. Good, fair, and on-time service is NOT hard. And yet soooooo many companies are unable to do just that one simple thing: to be truly customer service oriented. Thomas & Galbraith is. It's very simple.

Matthew was friendly, courteous, very professional. He had our furnace up and running quickly, and explained a couple of things I was not aware of, which was very helpful. All in all we were very satisfied thank you

We have had Brian to our house twice for service. He is excellent at his job. He always has options on his to handle the plumbing issues with a price. Very clean and through about about his work. Highly recommended.

$98 for a 5 minute visit to say we can't do that after being told we do everything.The tech was polite but that is a ridiculous fee to be told we can't do anything. When I called in to ask to have it discounted or refunded I got a short we charge that to diagnose the problem. I needed an undermount sink remounted and a new disposal put in. The options I was given were $500-1,000. I just got one from home depot with a 10 year warranty for $140. Absurd

Came out very quickly on a hot, humid, rainy Sunday afternoon & fixed our AC. Charged us way less than we were quoted by others & didn’t try to upsell us on anything. Our technician Tony was very knowledgeable, friendly, & honest. I’m so glad we went with them. We will be calling them from now on for our ac/heat services. Thanks for the excellent service!!!!

Tore my front yard completely up for a neighbors plumbing problem. Left my front yard a complete mess.( For approximately 5 months)Had to call and complain so they could come out and fix my yard. 2 months later, yard a disaster, left blocks, pieces of brick throughout the yard. they threw some grass seed and hella straw on it and called it a day. No smoothing or leveling of the ground. Just a hilly mess!!!! Didn’t replace the the fence they destroyed. Horrible execution!!!!!I DO NOT RECOMMEND

They were very aggressive to upsell us on additional plumbing repairs. They overcharged us. We agreed to $400 of work and declined the extra work that would have cost $700. They charged us for $700. They had no business to be looking at our kitchen sink but they did. Several hours after they left, our kitchen hose was leaking onto the floor and we had to shut the water off to our house. They came the next day and wanted to charge us $300 to fix the problem they caused. I should have trusted my instinct when they first came to our house and tried to oversell us on additional work and told them I no longer wanted them to do any work for us. After they wanted to charge to fix the kitchen sink, I told them no thanks.I have disputed the charges on my credit card. I will be writing a review on the BBB and on Yelp so others do not have to go through deceptive business practices of T&G.

Avoid this company, they will try to price gouge you. Was quoted $4,850 for parts and labor on a simple 80 gallon electric water heater installation. I received several quotes HALF this price this from other reputable, well established businesses. Absolutely shameful.Edit: you have my last name, the exact dollar amount of the quote. It was given friday last week. You'll see other instances of price gouging in these reviews too. I don't see a reason to call, I've gone with another company and will never ask this company for a quote again. Trust is completely gone.

Called a week out and made a appt. for complete A/C and furnance install. Took time off to be ready for install. Received a call 15 mins before appt that they made a scheduling error and Im out of the service area. Really? It took you a week to figure this out. Poorest customer service I have ever seen!

Had my tankless water heater serviced. Mike Lane was very professional, knowledgable, thorough, and prompt. He was also a pleasure to have in my home!

I had a kitchen drain cleaned out. Nate and the rest of the team were awesome!

Paid to have a tune-up. 1 week later ac went out. Charged $98 to come back out and was told i needed a new fan for $2500. Called another company to find out that the unit wasnt cleaned and outside unit didnt look like it was even checked......oh and i forgot to mention that when they charged me $98 the tech never looked at unit.

I paid $100 today for a plumber to come give an estimate to replace a tub faucet, shower faucet, and fix a sink drain plug. Work I've had done in my last home for around $150-200. The plumber they sent was kind and professional, but quoted me $1500. When I said that was insane, he offered 15% off if I join their maintenance plan. Absolutely not. Complete waste of $100 to get a quote that outrageous. They can make money hand over fist like that without ever picking up a tool. No thank you.Update to add: PATTERSON PLUMBING came and did the job in about an hour for about $250. The plumber was fantastic and laughed out loud when I told him the price Thomas and Galbraith quoted me. He was a real gem. Moral of the story: call PATTERSON PLUMBING, don't waste your money even getting a quote from T&G.

Nathan was great! He was super friendly and super capable of solving my problem. He double checked his work and my drain is flowing freely. Thank you! Fair price for the work completed.

Shawn B. was a great technician. He was professional and patiently explained the process and my options. Very courteous and took before and after pictures of the work. Great job. I will renew my membership.

I knew it needed freon. Didn't need a diagnosis. The point of the matter was they were 4X the cost of another HVAC company, not just some guy. People have to be certified to do this work. Their response is not the whole story. If people want to pay a lot more than that is their choice. My suggestion is to get a second opinion.

The guys were friendly, respectful, responsible, professional, even did some extra work for me that I needed done. I would highly recommend your people and your business to anyone.

Elyas was our tech who came out. He was very professional and knowledgeable. I felt he did a thorough job. All we got was a tune up, but I highly recommend this company. They originally installed our unit and have maintained it for 10+ years. All of our components still look brand new thanks to them.

Great service technician was great. I have 🥶 air so I'm very happy

The actual work done & customer service DURING the event was great.However, they have been unable to provide me an itemized, detailed bill for 3+ months. I have been continuously contacting the company to no avail and unable to be escalated to a person who can actually help. At the time of service, I let it be known that I would need a super detailed invoice for reimbursement from my home warranty company. If they let me know that they would be unable to provide this information I would not have moved forward with them.PLEASE SOMEONE FROM THOMAS & GALBRAITH CONTACT ME TO FIX THIS. Extremely unprofessional.

Awesome experience, Eric the tech was knowledgeable and helpful. Probably the best experience I’ve had with a service company! It didn’t seem to be just about the money but about helping you fix your issue and prevent it from recurring.

AC repair. Our service tech was absolutely 💯 wonderful. We want him every time! We will always use him.

My technician came and explained what the issue was with my AC unit in east to understand terms and was sure to take the time to answer any questions I had

JuJuan Davis came out and provided excellent service for our air conditioner today. Prompt, great communication and friendly. He gave me a couple of helpful tips to help my house stay cooler and extend the life of our unit before heading out. This is out third year with Thomas and Galbraith, great service.

The professional as not going to do the service. Seemed hungry for money. I had to take the cage off cause he couldn’t understand how to. Needed a new compressor which he charged over $300 then refrigerant quote for over $600. Omg. I will not use them again. I’m still looking for refrigerant because it can’t run with little in the system.

The best plumbing service provider that we have had in some time. Our plumber was professional and timely. I would highly recommend this company.

Jason, the service technician arrived promptly within the time frame of his call. Wore mask, and wore shoe protective covers inside my home. He quickly assessed the problem with our two air conditioners and installed the parts (he had in his truck). He took time to answer our questions. One of those questions had to do with a possible zone issue. He quickly referred us to a specialist in that area and made us an appointment with him!!!!! This service was top notch and best of all , the company sent out a tech almost immediately because of health issues would have been greatly aggravated. Unlike previous dealings with another big brand company that took days to show up. I am glad I took a friend’s recommendation to call Thomas & Galbraith!!!!

Justin was very friendly and professional,was satisfied with the work he performed.The capacitor on the ac unit was weak.He suggested it be replaced with a discounted price of$293.00.Not knowing what capacitors cost,I had him replace it.That same capacitor on Amazon costs $11.85.I have a service contract,so labor should not be an issue.I am tired of being ripped off.This will be the last time I use THOMAS&GALBRAITH. Gordon.

Nathan was very nice. Explain everything in detail, and was great to work with.

Don Lavoie is a great plumber. He was on time and he also went well beyond to make sure all the work he did was done right. I am very pleased. I will be using this company again and definitely Don.

Matt Slagle came out to my residence today and rocked it out as do almost every technician for this company. Had some few minor hiccups from a previous HVAC system but at the end of the day I’m happy and grateful to have bought my last two HVAC systems through Thomas and Galbraith. Enjoy the bourbon Matt you earned it. Thank you!!!

Jeff was great! Called when he was able go come early and then met his agreed on time. Was very honest with me about the issue and got it resolved quickly, as well as let me know this would likely be an ongoing issue with options for a long term solve.

My repairman Clayton was very professional, friendly and courteous. This company was great to work with. I will definitely call on them if I should ever need any services they offer.

Dustin worked on leaky and backed up pipes under kitchen sink. He was extremely helpful, professional and on time. He had wonderful customer service! I would highly recommend this company and Dustin!

He had a coupon for a sump pump inspection that I received in the mail. Knowing our system is 13 years old I figured it would be time to at least get it looked at. Matt was knowledgeable, professional and very easy to work with. Explained everything thoroughly from price, as well as how our sump pump should be working. He was not high pressure in the least. Enjoyed doing business with him. Purchased a sump pump and yearly service agreement.I would suggest this company to everyone.

The technician that came to our house was very professional, knowledgeable, understand what we were having done, respectful. We’d love to have this technician return to our house in the future. Lindsay T. Is more than welcome to come service our home needs anytime we need or want a service. She is very highly recommended I give her a 5 star ⭐️ ⭐️⭐️⭐️⭐️ rating.

Top notch customer service! I believe I did a review some time ago although great customer service is hard to find so I felt it wouldn't hurt to say it again. Local service men for one. 3 particular individuals 2 that i can rename to this date Ryan andBrandon. I felt confident about from diagnosis til the end completely. I will use them again for whatever my needs are with the services they provide!

I believed I was scammed and overcharged by this company. In the past I had faith and relied on Thomas and Galbraith but after being charged over $200 to pop out two filters and rinse them off I'm mortified. Even after putting in a call to complain and being ignored and not having the courtesy of someone responding to my concerns I must say please avoid using this company for any services. I'm not comfortable giving a good review after what was done to me and I've given them a lot of business since I've purchased my home these past four years. I'm disappointed, disgusted, disrespected and down right angry I was scammed and taken advantage of. Avoid this business at all costs.

They were great came out fast and didn’t pressure me in anything and explain what was going on.

My main drain leak and clog were addressed efficiently and very professionally. Eric was an excellent plumbing specialist and I highly recommend him and the staff that help me addressed my plumbing problem!

We had a clogged drain and the technician came out and did a thorough job and made sure everything was working before he left.

***Update - AC was finally attached to the stand on March 4th (60days) Today is 4/8/2022 - 90 days and counting and still no vent cleaning scheduled or performed.I had a new furnace and AC unit installed. On the day of installation, technicians could not finish the AC or get the thermostat to work properly. They stated that they would schedule a new day and give an upgrade on the thermostat for the trouble (12/17/21). After repeated times to get a hold of our project manager/salesperson, I sent an email to client care on 12/22/2021. This email also advised Thomas and Galbraith that the AC unit is not attached to our stand (two poles that sit off the ground), and with a gentle touch and it falls off. Our previous AC unit was attached. I get a reply and a new appointment. They come out on 12/27/21, fix the AC line, don't bring a new thermostat, and do not fix the AC Unit being unattached. I was able to connect the thermostat and once again email and provide pictures to client care about the AC unit. Client Care responds and asks for my address to look into it. I immediately provide my address. Days go by with no answer, email them again on 1/3/2021. No reply, email again on 1/9/2021. The lesson is don't pay in full on your $9k furnace until they get it fixed. Today is 1/12/2021 no answer and my AC unit is still half off the stand. Now I question the 15-year warranty!?!?!? Also did not get my free duct cleaning. A great experience all around.

Fast, professional service for an affordable price! Highly recommended

We had a technician out and we thought our clog was cleared but 2 days later the issue started happening again. We called the office and they said they would send out another technician at no cost as part of the $93 or free that is advertised. We were lucky enough to get Josh as our technician. He was amazing! He assessed the situation from top to bottom and came to the conclusion that the clog was likely coming from another source. He got everything cleaned out and working and set up a camera inspection to confirm a suspected break in the line before arrange for work to be done so we know for sure what need repaired. He took the time to explain things very thoroughly and made sure to know when the time for repairs come we should have several options with different pricing to try to fit our budget. Thomas and Galbraith(and Josh) are really the best!!!

Caleb was a true professional. Came by on time, gave me notice of his ETA, did a thorough inspection of our AC unit. His explanation on the problems made sense and he provided good advice for going forward. 10/10 would recommend

Mike L. was very knowledgeable, patient and professional with the service call. We called for one main issue and upon arrival he was able to fix this and explain the work previously attempted from another company, he also diagnosed another major plumbing leak I had concerns over and explained the current replacements for outdated material. I was given many recommendations and set up with a plan I am both confident and satisfied in. My first thoughts of selling the house to not be a homeowner after 10 years have now changed to I am confident I found the right people to help me stay a home owner. I truly thank you!! Less than 24hrs after the call was placed all the problems were fixed. MONEY WELL SPENT!

I’m very happy with the service provided. They were very thorough and professional. I was educated on everything that was done before and after the service.

Had the most polite young man come service my A/C. From initial call back to keeping me up to date on arrival times the whole process was seamless.

I had a great experience from start to finish. Everyone from Thomas & Galbraith was responsive and kind. My 25+ year old furnace stopped working in the cold winter, and they were able to tell me about my options and fully replace it all within 2 days.I appreciate that, even though they encountered unexpected electrical problems, they worked tirelessly for 10 hours straight to complete the installation in 1 day, and took the time to show me how everything works and answered all my questions at the end.I highly recommend their products and services! Thank you!

Showed up on time and when we really needed it. Had a plumbing issue so timing was important as we had to shut off our water. Would highly recommend this company.

My AC went out on a Friday evening. They came on Saturday and I had a whole new unit on Tuesday. Everyone we dealt was the was great. I highly recommend this company.

Overall, the installation went very well and it was done per the time promised. Some minor things that could have been better were 1) setting the new AC unit squarely on the new pad and 2) caulking around the new inlet pipe would have been nice. I'll do the caulking.

Bob was on time courteous, professional. I was impressed with he is knowledge of the profession

Thankfully the technician was able to come the same day I called and diagnosed the problem quickly. He was able to make repairs efficiently and had our system up and running with in the hour. Much appreciated on this hot July day!

They were very professional and thorough. I am very happy with their service!

Great service from Kevin who was knowledgeable, professional, courteous and went above and beyond to ensure my plumbing issues were fully resolved. He even gave proactive advise about my water heater! Great service! Great price!

I had 54’ of sewer line replaced. Just today I had a new Carrier system installed. They always go above and beyond. Absolutely amazing people. Everyone is friendly, helpful. I will never use anyone else.

Did a good job servicing our air conditioning. Emailed results to us.

Don was fantastic! Thoroughly explained my options and gave me detailed information. Very friendly, knowledgeable and professional. I could tell he really cares about his customers. He also found a potential issue related to my chimney that I would never have known about. Extremely pleased with the service.

Best service and product in the country period. Mistake to consider anyone else.

Steven was professional and fast replacing a sump pump and some old leaky pvc pipe. Great job!

Tucker was very professional and helped me solve a WIFI connection issue with our thermostat while here.

I just moved to Cincinnati. I was looking to get a quote on replacing 2 toilets in my house with new ones. Was told when I called they couldn't get me a price over the phone, I had to have a technician come give me an estimate. He did call me when they said and was on time so I will give them that, but I learned through the technician that just to come to my house and Quote me on installing 2 toilets it was going to be a $98 service fee... absolutely not... there is no way I would never call them back for anything.

Amazing group to work with able to help us set up a plan to get our furnace and ac replaced

Arrived on time, expert was helpful and friendly. He diagnosed and fixed the issue quickly and efficiently. Would recommend to anyone who needs service.

Technician was on time based on service window between 2:00 pm- 4:00 pm. However, that was the only thing I can say went right. The technician entered my home with no mask, shoe covers, gloves, nothing. I escorted him to the problem area. The technician determined that it was only two options, 1. Replace the entire shower or 2. Rebuild/build a new valve. The technician just type information into his tablet. He then advised it would be no guarantee because he would need to go to a supply warehouse and try to find parts to build the part. I was not understanding how he could make this determination if he had not did any probing or looking around. The technician type more information into his tablet. He gladly took the $98 for coming out and went on his way. What was more interesting is that I contacted another plumber who went to Keidel Plumbing Supply Counter, purchased a $15 piece on my behalf and fixed my problem within minutes. Needless to say Thomas & Galbraith Heating, Cooling & Plumbing has been placed on my do not call list.

After some issues with the nature of my maintenance/service call and tech scheduling, Caleb arrived and did a very thorough job. Looking forward to him returning to preform the work he recommended.

We had them come out for a System Tune Up for our furnace. Juno was amazing! So friendly and nice! I really like the text and email about the person coming to your house. Juno did a great job!!!

Our air has been out since last week and we've been battling the home warranty company to look at since then. I called Thomas and Galbraith in the afternoon after the assigned contractor cancelled last minute. We had a technician out to the house by three thirty. He called half an hour before he was set to arrive, thoroughly examined everything and laid out all of the options very honestly without being pushy towards expensive repairs or using their company which I appreciate. He was also up front about the time frame to expect if we wanted to repair as parts have been delayed a lot recently. We haven't decided what we want to do yet, but if we end up replacing the whole unit, it will be through them.

We just had our AC installed, and had a great experience with DJ the technician. He went over and above our expectations and we will gladly continue to do business with Thomas and Galbraith. Thanks for an awesome job well done!
-Ben B.

Only interested in selling a service plan. Charged me $98 for sending a sales guy after I requested a senior tech.How about first earn our business by doing what is requested. Do a good job then we are happy to sign up with a service plan.I would steer clearJeffFollow up- Tina from Galbraith called and apologized as well as refunded the service fee. We are very happy they made this right for us. Thank you Tina.

Had a furnace go out and they were able to send someone out within 24 hours to repair. Alec did a great job finding and fixing the issue and giving some best practices to avoid issues in the future. Definitely recommend for timely, professional service.

Dustin was informative and efficient! I will certainly be calling again!!

Brandon from T & G was amazing, on time, professional, very knowledgeable! He recommended a drain cleaner since we have an existing problem every two years so hopefully that will buy us more time on the routine clog we get in the main drain. I 100% recommend this company. This was our second time using them.

As always, Thomas and Galbraith did a fantastic job. James, the technician, was very professional and very knowledgeable. He took time to answer all of my questions and did a great job explaining what was going on. I would highly recommend Thomas and Galbraith for any kind of HVAC repairs.

Our technician Alec was polite and professional, as well as quick to diagnose and solve the problem. I will be using them again for sure

Attempted to charge my unit but found out quickly that it wouldn't take a charge, explained why poring a bunch of money into it might fix it for the short term, a new unit would probably be my best option,and has quickly got someone to come out and give me a quote for a new system.

Terry Neal did a good job with my service appointment this morning. He was communicative, let me know when he will be arriving, and completed the service proficiently.One small concern: I had a $25 coupon, but he said he could not use it because he was already giving me the member discount through my maintenance agreement. Does this mean that I will never be allowed to use any coupons that I receive from you in the future also, as long as I continue to have a maintenance agreement with you?Please help me with this, and put a $25 credit in my account. Thank you.

Juno was very professional and quick. We would use her again. The only negative you have to schedule out almost 2 months. But now that we’ll be repeat customers we will schedule earlier.

Very quick response time, had multiple quotes and definitely cheaper that their competition. Comes with great warranty. As of now I would highly recommend and use for my unfortunate next repair or installSo I had to have some plumbing work done and Brian Fowler did an excellent job. He went above and beyond as there was some unforseen issues. He was very polite and professional. In my 2 experiences with this company they are too notch. They are very responsive and thorough with all the work I've had done. I know for any future repairs I won't hesitate to call Thomas and Galbraith. You have gained a customer for life with me and I highly recommend them to anyone with HVAC or plumbing issues. You will be impressed as I was. Thanks again Mr. Fowler

Amazingly responsive. Sent someone out within hours and had it fixed super quick. Caleb was amazing!

I can understand why this company is so popular. Very easy going, responsive and professional. My tech was Corey browning. He was informative, helpful and very polite. Super cool guy. My ac stopped running after a storm and he came out and figured it out within an hour. Damage was a couple hundred bucks which isn't bad at all! I appreciate the hard work put forth in resolving my issue. Definitely using this company in the future for any issues I have. Thanks again!

We used Thomas and Galbraith for repairing some toilets in our house. Communication was terrible. Prices high!….then after the tech fixed 2 toilets, I had to go back and tighten the bolts. They were leaking…never again

Great guy did and amazing job very knowledgeable and helpful he should be at the top of the list for raises definitely will recommend him

Dan was great. He took the time to explain the leak issue and how the repair would go. Very professional and courteous.

Charlie Sauer was amazing. Very professional, courteous and took the time to explain the repair. Very reasonable and I highly recommended them and their regular maintenance program. Thank you!

The installation team were great. Great work and good customer service.

Our experience could not have been worse. We were very close to buying a new AC unit that was actually fixed with a $60 part. Thankfully we looked for additional opinions. Even worse, we had signed up for the maintenance plan and our unit was supposedly “tuned up” 3 weeks prior. Check Yelp for honest reviews. Run away from this company.

The price for sewer blockage removal is outstanding, and the plumber was prompt and professional.

I have used this company for years. They respond immediately if an emergency, that day. They are professional, reasonable and I definitely recommend them

Max was fantastic, he was very personable, friendly, and professional. Thomas and Galbraith was great to work with.

Our main sewer line was clogged. Nate came out on Sunday and unclogged the drain. He was friendly and honest. We would definitely call them again.

The tech was punctual and polite. I’m feeling a little taken advantage of which isn’t on the tech at all, but $600 for some trouble shooting and tightening a pipe with a warning that my problem might not actually be fixed is hitting me in a bad place and just having 20 feet of plumbing quoted by an equally big company in Columbus for around the same price is salt in the wound.

Scheduled after hours emergency call and helped us avoid further damage to our house due to a leaking pipe inside the wall. We had a leak that we couldn't access and technician arrived, was very professional, introduced himself and found the issue right away. Very happy with the work and service we received. Will be using again and recommending to others needing services.

The technician Adam was great, and helped me through the whole process checking our hvac. Thank you so much!

Kevin unclogged my kitchen drain and now it drains faster than ever. He did an excellent job. I highly recommend Thomas & Galbraith. You can trust that they will do the job right the first time.

Bryson and his crew installed my new HVAC system today. From start to finish, they were very professional and answered all of my questions. They also took time to give me instructions on how to use/maintain the new equipment. They called to let me know when they would arrive and cleaned up before they left. Great experience.

Excellent service from this company throughout the years. Today technician Vinnie Surico repaired my air conditioner. He came on time, was meticulous in his workmanship, & explained the process he followed. I’m very satisfied & happy to renew my service contract.

My husband received a call from them as promised. They couldn't service us for a couple of days. When he told them we had someone else that might be able to come out on an overtime basis the lady quickly told him we weren't in their service area anyway. Hmmm ... that's not what the service map looked like to me before I called them!

They installed a water filter under kitchen sink. And did a outstanding job.

Cody and Craig were on time, professional and courteous. I’m extremely happy with the work they performed. They were careful of the walls when moving the heavy water heater down to our finished basement and they left the areas clean of any debris when they left. That has not been my experience with every company I have used. I would highly recommend this crew and this company.

Terry Neal is a superior Service Technician that I have used for years. Always thorough and considerate. A great representative of your
company.

Unbelievably great service! The guys went above and beyond to make sure the job was done right.

Arrived on a Saturday within 2 hours of call. Brandon was professional and completed the work (pipe leak/hole) efficiently. Quality work.

We had to shut the water to the house off because of a water leak under the kitchen sink. A competitor had visited us and left us with little help and high priced solutions.Thomas & Galbraith sent us a licensed plumber (Matt) who was prompt, cordial, confident, efficient and effective.He quickly fixed the leak, and identified another potential problem with our water system.We called him back, and again he did an excellent job of addressing the issue.Throughout, Matt was very professional and is someone we will call on for any plumbing concerns from now on.

Your technician did a wonderful job & was a professional at it! Good job & i would recommend you to anyone!

Scheduling service was easy and verified by reminders.The technician Matt was courteous, prompt, and efficient. He explained charges upfront and clearly. He was considerate of my home and health. I couldn't ask for more from a service technician and company.

I really appreciated the team approach and response I received from T&G to get our gas boiler and water heater back up and running. They had different team members out to my house given the age and setup of our system, and always arrived on time or early, always communicated ahead, and always left me with new information. I’ve been more than impressed.

Very prompt and knowledgeable service experience. They throughly and patiently shared multiple options so we could make the best decision suitable for our needs.

Larry Collins is a very competent and professional technician. He has been to our home several times and is always prompt and takes care of our needs. Thomas and Galbraith should be proud to have him as one of their employees.

The technician was thorough, fast and knowledgeable in identifying the problem, then addressing it.

The technician that was sent to a resident was knowledgeable and professional. He did not waste time he got right to work and was able to diagnose quickly what we needed to move forward. He was also very thorough in making sure that not only did we have heat but that our carbon monoxide level was low.

Thorough system check. Suggested repairs based on worn parts. However the quoted costs were too expensive for what needed replacing, so I declined.

Had a great experience with the plumber that came out. We were worried about a small gas leak behind our stove. Not only did the plumber fix the problem quickly, he was friendly and helped settle our worries. Would highly recommend them and will continue to use them as my primary plumber.

Team was very professional. They did a fantastic job and would definitely use them again for any plumbing needs!

We recently had a water pipe burst - something we discovered when we came back from our Christmas vacation! Our laundry room ceiling was soaked, and we had partial basement flooding. Max with Thomas & Galbraith not only came out a day earlier than we scheduled, but also was able to cap the pipes and get our water back the same day. Safe to say that thanks to him, we won't be spending New Year's in a hotel. Cannot recommend enough!

The team that came to install our HVAC were absolutely Fantastic. Bryson, Ed and Gage were very courteous, worked hard and could not have been more pleasant to work with. Great Job.

Very quick service, friendly service technicians who really know their stuff!

Excellent work. On time and professional. Good explanation of what needed to be done. I'd call them again.

The Tech who perform the service today. He carry his self on a professional level. Before entering my home he cover his shoes. He also place on a mask. As some Techs come to your home to do repairs in the pass. They are to me, excuse my expression. A stick stuck in mud.Kevin, greeted me with a friendly smile, and so full of energy. Something we all can use.He was determine to make things right. He did so, I was able to get my laundry done! He also made sure I understood warranty on the repairs today. Great Job!! I would recommend his work, and CompanyThank You,Kevin have a Bless Day!!

Drain tech couldn't unclog my drain so it was free insisted I needed to schedule a service tech then charged me a 100 for a service tech to come out look at the pipe coming out of my wall and say everything needs replaced. Was there 5 mins absolute Robbed will not use this company ever again.

I have this company come out because my AC unit was not cooling. The tech told me that my unit was 28 years old and I would be better to replace it then to repair it. I called Arlinghaus for a second opinion they send a tech out today and educated me that indeed my AC unit was installed in 2017 and it’s not 28 years old as I was told. Go elsewhere !

So the technician who came to diagnose our AC unit arrived promptly and was very professional. Would have loved to retain their services for convenience. However, the prices for labor at this company are completely unhinged from reality. The part itself, a contactor relay, costs anywhere between $13-50 at your local appliance parts store depending on what type you need. I, an IT guy by trade, got one for $13.96 and had it swapped out in under an hour with nothing but a screwdriver and YouTube. Thomas and Galbraith wanted to charge us $550 for the entire job on top of the $95 troubleshooting charge. That comes out to roughly $500-600/hr in labor costs. I know of doctors who charge less per hour to diagnose cancer patients. Again, the technician, Charlie, and his professionalism deserves all the praise in the world. The company itself however, huge racket. Do your research to see if you can DIY, then probably call a different company that won’t try to shamelessly price gauge a customer because they’re desperate for cool air for their family in the middle of July. Do better T&G.Update: My name is Brandon Nelson and your “upfront prices” do not reflect the scale of the work. If you can’t be fair about a small job that requires only a screwdriver and 30 minutes of rewiring how do you expect customers to come back for an even more costly replacement/install. My $13.96 part came with a warranty too and the whole unit is already out of warranty. Stop your summer price gauging.

I called for a quote and they were quick to show up. They provided the best for the money. All the guys were very professional and explained everything. They were fast in getting my new air system installed.

Lucas called 30 minutes before he was due to arrive and told me he was on his way. When he got to the house, he had on booties and a mask & was dressed in uniform. He was very professional, and he worked on my drains for over an hour until they were completely clear and running freely. When he was finished, he went out to his van to get cleaning products and left my bathroom virtually spot free. As promised, it was $93.I have had 2 other companies clean the drain before and neither one of them worked as hard as Lucas did. Last year‘s guy did a “puff of air“ to clear the line. He charged me $126. He was going to charge me more if he had to snake it. Lucas went right to work snaking the drain‘s and didn’t leave until the job was completely done. I am very impressed. Thank you T&G!

Steven the technician was on time, very professional, listened to my concerns, and explained what steps he was doing to service my HVAC.He was respectful of my property and easy to have a conversation with. I liked that he did the job he came to do and didn't try to sell me anything as my system was operating fine.I would give 5 stars but my pressure readings on my heat pump were not measured due to locking caps on the unit. I figured technicians would carry the tool needed to remove the caps to check refrigerant pressures.

Our AC went on the fritz, and I called around 10 am to see if I could get someone to my home to help me out and diagnose my issues. My tech, Matt Slagle, showed up ahead of schedule and within 5 minutes being at my home he had my issue diagnosed. He explained what was wrong, why it was broken, what he had to do, gave me multiple options of next steps, and within 20 minutes my AC was back in business. Super professional, efficient, and thorough technician, the operator who took my initial call was also super friendly and helpful, I would absolutely recommend using them and will do so moving forward.

Thomas and Galbraith was amazing! They had us up and running within days.

Scheduling was easy and quick; 24 hour service is available. Bryan was very polite and knowledgeable, completed our repairs and left the room in excellent condition. We do plan to work with T&G again.

The maintenenace team, specifically Tony are very professional. I have been pleased with the service so far.

Terry is super knowledgeable and a pleasure to have do our service

The men installing my furnace and ac systems were kind, respectful of myself and the property and professional. They finished the entire job with new ductwork piping, pump, thermostat etc within 6 hours. Great job guys!2 years later I had my ducts cleaned and the two young men, Mark and Garian, were extremely kind. I Really enjoy meeting all the professionals this company has working for them.

Mr. Steven called to give an arrival time very professional and went over different options for repairs & costI had 2 issues a water leak from my water heater(furnace).And a leak from my refrigerator that has a beer keg dispenser wire copper line that was connected to a water pipe source. He was able to disconnect the copper wire & replaced the upper pipe . He Turned off the valve to the water heater so the leak can stop until I can get it replaced. Overall I am happy with the work that was completed. Definitely will used services in the future Thanks.

Most customer friendly, awesome and affordable service I’ve ever had. I love the way follow up and customer care is put first- seems like employees are treated with the same care and respect. Love the technician specialists background information and picture so you know exactly who is coming to your home, plus you get valuable insight into the persons personality and interests. Will definitely recommend this company and services to others as well as future jobs I may have a need for. Great all around experience Thomas and Galbraith! And thank you Joe for your professional courteous manner and getting the job done quickly and thoroughly!

Very friendly plumber, he was very efficient. If I have plumbing problems again, I will definitely be calling Thomas in Galbraith.

After calling several other local companies who had no availability or failed to return calls, we called Thomas & Galbraith who was able to come out same day. Our technicians, Jeff and Kevin, were professional and knowledgeable. They took time to explain everything and provided world class customer service.

The technician that came today, Jamal, was very professional, hard working and thorough! He cleaned my A/C unit until it looked like new & took photos of everything he checked so I could see the readings, etc. I look forward to having Jamal back to service my furnace this winter =)

Dana and Mark we very professional kind considerate I would want them again to do services .

Technicians showed up and was very friendly and professional. Took their time to make sure that everything was completed fully and cleaned up after themselves. My sister used them and it was the reason I did as well. Would definitely recommend them.

I'm a recurring customer! The text message with the picture and personal profile of the technician that will be coming to the house is huge for me! When the employees say they are fortunate to be working for such a great company. I know my family and I are going to be taken care of! This time the first person explained each thing he was doing and then explained what to expect, how many people, and the duration of the installation! So Awesome! Thank You!

Called and received a same day appt, even for a non emergency plumbing concern. Good communication. Walked us through decision making and steps taken, several possible solutions provided. Clean and took out all items. Fair pricing. Overall feel well taken care of by Brandon today. Credit card accepted without an additional fee. Email receipt received instantly and includes pictures, he explained every step.

The service techs were knowledgeable, professional, and courteous. They listened and answered questions, before they completed their tasks at hand. Their performance was greatly appreciated.

Was able to get what I needed without stress.

Excellent service, Brandon was professional and extremely helpful. He explained the work in great detail and made sure we fully understood the repair process. I will only use Thomas and Galbraith for future plumbing repairs and installation. Definitely Military Veteran friendly, highly recommend to my fellow veteran homeowners!

Wanted to charge $800 to wire a thermostat. Absolute rip-off. Didn't find out until they already had me on the hook for $100.

Needed to get my AC checked as it was not working and luckily it was just a filter problem. It wasn't dirty, but my new filters were a bit too restrictive for the airflow. The MERV was too high and was restricting airflow to the system. They were prompt and helpful and the communication was great. From my initial call to the communication from the technician. They sent a technician named Frank and he was great and checked everything out while here. I would definitely recommend.

We always have a great experience when our technician is Levi McKinney. He's smart,knowledgeable and always on time. We have all the confidence possible in his ability to do the job. You're lucky to have him working for you.

I've been extremely happy with their service. Calls are returned quickly. Appointments are arranged quickly. Alec was a great listener with my zillion questions and he was very respectful with my needs.

This was a time for the HVAC system , first time for a tune up. System is working great and check off the list. Pleasant person working on our system. Was not in the timeframe scheduled for. Normally they notify when not going to make it. No notification under I spoke with them. I was a little disappointed and have always been true to what is stated. But the quality of work done was good. Walked through what was done and answered all questions. 😊

Our technician was great! Very polite and didn't mind me asking a million questions. He walked me through everything as he diagnosed the issue so I didn't feel like he was taking advantage of us to make a sale. He got the job done quickly and efficiently then took the time to go through our options and schedule a follow-up. Thank you T&G!

Excellent communication from main office as well as my plumber Matt! Company sent me his picture and bio, so I would know he was legit. Entire plumbing process on our water heater and toilet was explained well, with photos, as was the invoice. I’m very confident that the work was done well, and we will be calling them again for air duct cleaning in the future.

Will update review tomorrow based on the service I get after their second attempt.
Yesterday, they shower up for duct cleaning without a tall enough ladder despite advanced notice and multiple reminders to bring tall ladder.

My Rep Max was very professional and very informative. He answered all of my questions and ended up cleaning out another drain for me. He was very neat. Made sure he wore shoe coverings and didn't leave a mess. I was pleased with my overall service. My drains are working great!!!!

That flash blizzard froze our pipes and sadly one burst. Called them up first to answer and set an appointment. Came put first thing in the morning with a call ahead. Very courteous and professional. Went straight to work found the problem gave us options in terms of cost. Fixed the problem as well as one he found after the first was fixed. Quality work and fast.

He did a great job and informative, if asked questions he had a answer for it.
Kind and courteous 👍, I believe he's name was Clayton.

The young man who came out today did an excellent job explaining everything. With the repairs that wouldn't need it it was suggested that a new unit be installed for the age of the old unit. Well satisfied with his recommendations.