Best Septic System Maintenance in Cincinnati OH

I was told the plumbers would be here between 1-3. Cullen and Cory got here around 12:30 and were done before 1 with everything up and running. Fast, friendly, effective service.

I had tree roots in my pipes and got hydrojetting service done. Very professional, knowledgeable and honest which is exactly what a great plumber should be! Thank you

Timely and professional service

Excellent communication, professionalism, and efficient. Jason thoroughly explained the issue, and the different scenario's and how to address. Saved in my phone as Jason - awesome plumber

This man grew his own shadow and started from the bottom and is an amazing worker. You can tell over the phone thats hes not only a professional but it felt like I was talking to a friend. In the end the prices and honesty showed how much he truly cares about our community. Id give 10 stars if I could. He even installed a free water heater for my aging mother.
I was like wow!
Call him !!!

Highly recommend Jolly. When calling around after our water heater broke, Jolly was the only company that would come out to give us a quote for a new water heater without charging me a trip fee (which makes sense considering all I wanted was a quote). I appreciated their timely response and ability to resolve our issue quickly. Isaiah was very knowledgeable and helpful! Thank you.

Thank you, Five Star Cincinnati Plumbing, for your same-day response to my water heater issue! I greatly appreciate your prompt service and excellent work.

Dalton was beyond amazing and was super nice and friendly he was able to deal with his work and deal with 3 screaming children 5 and under running around while trying to explain to me what was going on. He kept his cool and was great. I have never had issue like this or experience water issue. This was my first time and it was beyond nerve racking for me. He found the problem wasn’t Even on my end. I would deff recommend using them there prices are fair. From the moment I called till the moment my business was done with them was handle great. Thank you dalton again!

ASK FOR DALTON

I needed all my pipes in my basement replaced due to it being all old and Corroded. They was easy to work with and it cost about 1,850 dollars to have all thos pipes removed and replaced so i think that was pretty good. My water pressure is way better now and i wont have to worry about them busting so I'm really happy about that. The plumber they sent was also very friendly and professional so thats nice.

Fine young man! Thorough!! Concerned about the sewer. Would use him again.

Hensley plumbing is my new go-to plumbing company after using another company for years. When I called due to a failed water heater, I had a quote right away for a fair price where another big name company wanted to charge 2x the price. Derek was able to come out the next day whereas the company I used all the time couldn’t get to me for 3 days. I also used Hensley Plumbing for installation of a back up sump pump and toilet repair. Professional, on time, and fair priced every single time.

Our plumber/technician was Jordon and he was very professional, knowledgeable and had our problem fixed in no time. One of the best service experiences we've had. Will definitely do business with Roto Rooter again Called 5 other plumbers locally in the area, still waiting on calls. You may pay a little bit more but in my opinion worth it.

Scott did a fantastic job. Very thorough and up front about pricing. Professional and courteous the entire time. Kacey was great too. I spoke with her when I called Roto-Rooter. She was very helpful and got help to me in a very timely manner-within an hour! Roto-Rooter has great coupons too that they honor. Thank you!

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00