Description
When you need heating, plumbing, or electrical services for your home, the only way to get the problem solved fast is by requesting service from a knowledgeable professional. For fast, efficient repair, replacement, installation, and maintenance services for all your home’s HVAC, plumbing, and electrical systems, there’s no better team than HELP Plumbing, Heating, Cooling and Drains to provide the expert service you need. HELP provides HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana.
SERVICES
A/C system maintenance, Heating system maintenance, HVAC system maintenance, Install AC, Heating system installation, A/C system repair, Heating system repair, Repair HVAC, Ductless heating & A/C services, HVAC system repair, HVAC duct & vent installation, Install thermostat, Thermostat repair, Thermostat installation, A C Repair, Air Cleaners, Air Conditioner, Air Filters, Air Filtration Systems, Air Purification, Air Purifying, Air Vents, Appliance Wiring, Circuit Breaker Repair, Drain Cleaners, Drain Clearing, Electrical Repair, Electrical Rewiring, Electrical Work, Emergency Ac Service, Furnace Tune, Health Care, Heat Exchanger, Heat Pumps Cooling, Heating & Air Conditioning, Heating Replacement, Indoor Air Quality Services, Leak Detection And Repair, New Furnace, New System, Outlet Replacements, Plumbing Contractors, Plumbing Tuneups, Schedule Service, Septic System, Service Calls, Sump Pumps, Wastewater Backup, Water Quality, Whole Home Generators, Whole Home Surge Protection, Wiring & Rewiring, Air Conditioning Heating, Heating And Cooling, Home Cleaner, Repair Sump Pumps, Slab Leak Repair, Surge Protection, Carbon Monoxide Detectors, Efficient Repair, Germicidal Uvc Lamps, Smoke Detectors, Air Conditioning And Heating, Air Filtration, Air Treatment, Electrical Safety Inspection, H E A T I N G & C O O L I N G, Healthy Home Solutions, Heat Pumps, Heating And Cooling Systems, Home Surge Protection, Plumbing Inspection, Plumbing Repairs, Preventative Services, Their Air Conditioning, Waste Removal, Water Filtration Systems, Whole House Electrical, Installation, Plumbing leak detection, Faucet installation, Garbage disposal installation, Shower installation, Toilet installation, Water heater installation, Faucet repair, Garbage disposal repair, Outdoor plumbing system repair, Plumbing pipe repair, Sewer repair, Shower repair, Toilet repair, Water heater repair, Drain cleaning, Electric car charger installation, General repairs, Fan installation, Light fixture installation, Outdoor lighting installation, Electrical outlet & switch installation, Electrical outlet & switch relocation, Fan repair, Light fixture repair, Electrical outlet & switch repair, Electrical panel repair, Electrical panel replacement or upgrading,
Reviews
Very impressed with the service, from the phone call to the door. Matt was very polite an professional, not pushy when it came time to ket us know a few things that needed to be done. IMPRESSED with the no pressure service as we had two things we could need updated/replaced. They have the parts available in their truck, everything was done at once, no second appt.The Geigers
Alex was very pleasant and knowledgeable. He was able to figure out the problem before actually seeing it. He knew what he was doing
Josh was very helpful and made sure I understood the components of my furnace to know what was working right and what work needs to be done. He was very professional and friendly!
Patricia Aronstein
2 months ago
When my air-conditioning unit was leaking water the same day my summer service was performed, despite the promises to be there for you when I called for HELP in the evening, I had to insist that a technician come back to investigate the problem. It seems the earlier technician did not perform several routine checks and services. Eventually a technician arrived and dealt with the problem. He was considerably more experienced and thorough and solved the problem. I have two units and the earlier technician took half the time completing the task of servicing the units than others have. Now I know why. It's hit or miss depending on which technician is assigned to you.
Michele Berns
4 months ago
Josh was great! He was very professional, kind and explained everything well. Josh, is definitely an asset to the HELP company. I would highly recommend this company for your HVAC needs.
Arthur Williams
2 months ago
Made us sign up for their monthly service program before they would come outTechnician arrived and could not perform service said we had to buy a 20 000 new unitWe figured out how to repair on our own. Dcalled to cancel service contract since they refused repairs told we had to pay for a year before canceling. STAY AWAY FROM THIS COMPANY UNETHICAL BUSINESS PRACTICES.
Replaced sump with back up system
The plumber Seth Harmon did an excellent job for us. Answered all my questions, was very professional and made sure we were satisfied with the completed work.
I have used Help in the past and would definitely use them again.
Matt was outstanding!! Really took the time to explain things so I understood exactly what was being done and why. Very professional, prompt and thorough. Satisfied Customer right here!!
Evan came out to my home and was persistent at getting the drain unclogged. He was a great success at getting the job done. Evan kept a neat work space and left my home spotless clean. He has a strong work ethic and takes pride in his work. I would definitely recommend.
Christine Evans
8 months ago
Please explain to me why my 73 year old mother pays a monthly fee for routine service with this company for her less than 10 year old water heater to have them come out to fix the filter but somehow convince her to spend over $5K on a COMMERCIAL GRADE 40 gallon **brand new** water heater for a 2 bedroom condo that she only lives in 2 days/week b/c she lives with me and my children on weekdays!?!? This is elder abuse as well as WILDLY unprofessional & unethical. We will be making a formal complaint with the company & discontinuing any services in the future!
I would like to extend a huge thank you to Matt, Rick, and Nick. Everyone one of them did an awesome job. They explained things and answered my questions. They made sure the issue with the bathroom and the basement faucet was complete and cleaned up everything. I would definitely use them again.
Michele Quiroz
8 months ago
Matt did a great job. I received a call 45 minutes in advance letting me know he was on the way. He arrived on time and was pleasant and respectful. He conducted the maintenance review of my heating system in a timely manner and was efficient and polite. He also changed my filter and was careful to wear shoe coverings when he went in and out of the house so as not to track any dirt inside. Bonus points for being friendly with my energetic dog and going over and above by bringing in a heavy package left on my front porch while he was here. I definitely recommend Matt for being an awesome employee. He is an asset to the company and embodies the service I have come to expect from HELP Plumbing, Heating & Cooling.
We have used HELP several times over the last 2 years. We are very pleased and have joined their HELP Club. They are quick to respond and get the job done. We have had them do non-urgent work as well as urgent work and were completely satisfied every time. One problem reoccurred after 15 months and they were practically falling over themselves to assure us that their warranty would cover the problem and not to worry about the cost. They are good on their commitments.
Cynthia Givens
4 months ago
John did a great job with my plumbing repair. He was very professional and friendly. He explained what he was going to do and showed me the finished results. My tub is back in service! I am consistently pleased with the level of service provided by each technician.
Excellent service on a Sunday during heat wave and broken AC. They even made calls and looked up warrantee information to save me $$$.
Cheryl Mathews
4 months ago
We have used HELP for a few years now and I would describe each associate as courteous and professional. We have had our AC installed, serviced and repaired by them. During all visits they are very thorough and answer those complicated questions in layman’s terms. Always looking to help save you some money, the membership is actually a good deal, with no pressure to purchase. Tune up maintenance and not pushy at all.Update: Ac repair was a long process but went very smoothly. Friendly and knowledgeable staff answered questions and made personal small talk. Always a great job done right.
Shawn Wright
5 months ago
Matthew explained all the options I had with my old AC unit. Very thorough and professional. Recommend HELP services to anyone needing HVAC services.
marvin wright
5 months ago
Great experience. Zach was very professional and got the job done in a very timely manner.
Dave Jarred
10 months ago
Zach and Ken where very professional and thorough. I signed up for a membership plan a few months ago and they let me know I was eligible for free services. They were also very friendly
Chris & Dan Hauck
4 months ago
Alex Nesbitt was professional and very helpful. We scheduled the appointment for one issue with a faucet, but he ended up taking care of several things for us.
Great company to work with. Edgar was courteous, attentive, knowledgeable. Went out of his way to explain things and answer whatever question I had. A pleasure having him here to do maintenance on our A/C. Would like him back in the fall to do our furnace maintenance.
We had a pipe clog that backed up into the basement. HELP came out the next morning and Thomas fixed it quickly. Reasonable price. Very pleased. Will use again.
Amy and David Reeb
2 weeks ago
We are very pleased with the service we recieved from initial phone call to clean up.
Kirsten called to tell me that they had overbooked the plumbers and was able to get me rescheduled the next day. She was very apologetic.Donovan was professional and friendly. He was thorough, worked hard to improve my drain and explained what was going on with it! Dispatch called and asked if he could come early which was fine.I've used HELP Services before and have been very pleased. I will continue to use and recommend them highly!
iMetallisa11
9 months ago
Very pleased with service provided by HELP. They were quick to get me scheduled and we're on time and ready to work Brandon was very knowledgeable and was able to fix and accommodate all my requests/needs. He and his team were very professional, on time, on task and I am very pleased with their excellent customer service and work they performed on my home. I would definitely recommend.
Seth H. was very knowledgeable in repairing the plumbing we needed to have updated & repaired. He was very courteous & respectful too. We are very happy with the work he did and the information he left with us to keep our house safe and up to date.Thanks!
Cindy Peebles
9 months ago
Alex was quite professional. Knowledgeable and conscientious. He answered all of my question and spent time to educate me on the unit and it’s functionality.
Sarah Grosse
5 months ago
Great service! Arrived before scheduled time and explained the information in a way I could understand. Didn’t catch his last name but he was a Michael. He cleared the issue for now and also explained the reasoning for roots in the system. Now we know what we need to do next to keep everything in good working order. Definitely will recommend this company! Charged exactly what they said they were going to charge as well!
I've used Help in the past for other pluming needs and they haven't failed me yet. My most recent interaction with the company was the best experience so far, the associate, Joe Beck; arrived at my property promptly (within the time frame that was quoted to me upon making my appointment), greeted me then went straight to work. He explained the process and what he was doing, he also told me of the other options that I had to fix my pluming issue. Joe was polite, efficient, and informative. Thanks Joe, keep up the fantastic work!
Michael was exactly liked the commercial said clean, neat and very professional. Explained in details what he did plus explain ways that I could prevent future problems. Thank you so much for your service and fitting me into today’s schedule. I would ask for Michael again if it was plumbing. Dan Toole
Reggie came for A/C 6 month check. He was very informative, professional and polite. I am very pleased with the call and will refer to friends.
Deborah Stall
3 weeks ago
Have had Brandon do 3 different electrical jobs for me in the past 2 years . Extremely pleased with all of them!
I called HELP first thing this morning and less than 3 hours later they had a technician on site to help repair my furnace. Matt did an excellent job with letting me know what the issue was and getting it repaired in a timely manner. Would definitely suggest HELP for any services needed.
Charley Riley
8 months ago
Donald came out to do our Furnace Tune-up this afternoon . First off he arrived on time and with a big smile on his face and was very professional! I really shouldn't be surprised because since I have had HELP coming to my residence it has always been a great experience....I recommend HELP to everyone. Keep up the good work Donald. Keep that pleasant demeanor it will take you places!
Carl Vandegrift
2 months ago
I'm not sure how these guys have so many positive reviews. I have had multiple friends complain about their business. They try to get your money. There could be one problem wrong with your HVAC system and they'll tell you to get new refrigerant new motherboard a whole new system. When all you really need to do is replace a contractor. They deceive you and they will play off your emotions to try to get as much money as possible. Be very very cautious with this company
Mike was thorough and patient trying to find/ recreate the water backup. Couldn’t recreate at this time. But will have him out again should the situation be needed.
had two electricians come out to confirm our car charging outlet was set up correclty. They were very friendly and professional, and went above and beyond to help troubleshoot an issue with the car charger itself. I have confidence they thought everything through and am confident in their affirmation the outlet itself was set up and working correclty. Was very impressed.
They talked through all of our options without pressuring us one way or the other. The tech showed us the routing and layout of our pipes in the basement floor and was very straight forward with us. More importantly we no longer have a blockage in our pipe.
Darlene Horning
2 months ago
Tech was knowledgeable and efficient! Explained problems with our system and provided solutions and cost. Great job 👍
Robert Koester
3 months ago
Always showing up on time. Friendly, honest, good work. Can't ask for much more than hoping the $ of freon will go down.
Tricia Constable
a month ago
He was incredible! Personable, efficient, and thorough. He was helpful, knowledgeable, and friendly!
Bruce was everything one could ask for in a technician: polite, friendly, knowledgeable, efficient, effective. He welcomed my questions, and answered them. Beyond his obligation, he unscrewed a jammed garden hose attachment. He is welcome to return for any maintenance or repair call!Matthew performed the furnace maintenance and installed a humidifier as soon as he could obtain the parts. I'm glad he suggested it, since I had wanted one for awhile. He was considerate, kind, and efficient, and is welcome to return for any maintenance or repair.Justin:I was dismayed that my furnace didn't work when I turned to 'heat' setting. (I knew Matthew had the furnace running well during maintenance.) Justin found the electrical problem, one of those inexplicable ones that give no warning, and did me a huge favor by persuading the manufacturer to honor the parts warranty that had expired two weeks ago. How extraordinarily kind -- of both of them! Besides that, he traveled to Florence to obtain the part, then back to install it the same day. All for the price of a service call. Thank you is inadequate.A note about everyone:HELP hires the best people.(My cats, good judges of character, like every technician who comes!)Sean:This past winter, Sean made a late-night call when my furnace stopped working. He found a short caused by the humidifier. After turning off the humidifier, he made a special trip to buy a fuse for the furnace. (He had replaced a few fuses already that day!) Thanks to Sean, I had heat overnight, and he returned the next day to repair the humidifier.This month, Sean came for scheduled a/c maintenance. When I mentioned that my water softener had stopped working, I said I would call for service, since the water was on and everything was plugged in. Sean immediately took a look, reset the outlet, and the softener started regeneration cycle. (I didn't think to try a reset.) Sean saved me a service call, besides doing the a/c maintenance. I couldn't recommend anyone more highly.Everyone who comes from HELP has deserved a great review.
Maceo Barnes Sr.
11 months ago
Casey was professional, very knowledgeable, thorough and articulate. He spoke with clarity and made sure that he was precisely understood. I was able to make an informed decision without being pressured and I’m very pleased with my units!
Josh was professional, helpful in replacement of thermostat. He took the time needed and was thorough to be certain is was just the thermostat and that the thermostat was working properly after having been replaced. Appreciate Josh showing up on the same day I called and replacing the thermostat.
Bijan Ketabchi
a month ago
Very honest and upfront about what repairs would be needed as well as pricing. I like that they provide a well-defined time window unlike other services
sherry Mcnett
3 years ago
Ashley from HELP was ABSOLUTELY superb. If you call in for service ask for her! She was very professional and knowledgeable. She showed me where the system was failing and explained all of my options to me. I did not feel that I was being pressured, just educated and informed so that I could make the best decision for my home and family. She was very thorough in her inspection and diagnostic, but she made efficient use of her time. I really felt as though I was talking with a trusted friend who had my best interests at heart. I know that Thompson's HELP has a great reputation, and with service representatives like Ashley, it is easy to see why! When I need additional service for my system, I will call on HELP again and request Ashley. My experience with HELP and Ashley could not have been any better and I wish that i could give her more than 5 stars. Thank you HELP and Ashley!
Mike Petraglia
a year ago
Josh Hiner and his assistant were excellent and on time with their installation of my HELP water purification and softener system. Josh took time to explain the service upkeep and operation and was very, very friendly and courteous. Thanks! Mike P.Brian Haverland and his assistant were extremely prompt and courteous and professional. Additionally, Brian's expert analysis of my AC system offered me insight to future upgrade through HELP of my overall unit, explaining why it would be a good idea to invest in the coming months. Thanks again! Mike P.
roger doughman
a year ago
Alex did a very good job of going over the details of the work that would be done installing a new furnace. He was extremely helpful going over the financing available to us. We appreciate the time he took to do things the right way.
Austin was thorough and professional. He and the installer performed well
S. M. Kakaris
2 months ago
Josh was very knowledgeable and friendly! We appreciate the HELP!
Sean was very courteous and considerate. He took his time to get my system all tuned up. He listen to my concerns and addressed them at the end of the visit. He’s a great asset to your company.
Stacey Bruewer
a year ago
We needed to find a new service provider due to schedule conflicts and availability. HELP had great flexibility and great customer service from my initial call. When technician Nate came to our home, he shared the best in a professional experience. Completed the task with great efficiency, reviewed pricing before he began work, and went above and beyond to make sure even the little things were done right. So impressed with the service all around! Thank you!
Sadie Supinger
11 months ago
They installed our HVAC system 4 years ago and completed a tune up today. This company has always been courteous and responsive. The scheduling is always easy. The technicians are always respectful and efficient. Steffen Roll was excellent. Would recommend. Thanks!
Requested toilet consult/ repair and drain unclog as well as general review of system to make sure all plumbing functioning without leaks. Very responsive; provided detailed explanations of repairs needed as well as suggestions of things that could be done to help improve. Professional and courteous.
Darlene Thomas
a week ago
Mr.Matt was very professional and knowledgeable about what is involve in repairing/ replacing the AC. Thanks Matt
Nick and his team worked diligently for approximately 3 hours solving the problem and offering permanent solutions
Kevin G. performed our heat system maintenance check today. He was friendly, knowledgeable and very professional. He took the time to explain his findings and answered all my questions thoroughly. It was a pleasure to work with Kevin. He is definitely an asset to Help.The plumber, Dylan, was very friendly, professional and knowledgeable. He arrived on time and explained my options for a new sump pump, backup pump, and backup battery. He did have to leave to go get parts, and it took him an hour to return. Then, it only took 40 minutes to install everything.Now the negative... it is all about the club plan. From the minute you call -they start pushing the club plan- to the estimate -prices given are for the club plan- they will tell you how much more you will have to pay (the difference) if you don't join the club, but you have to do the math to figure out the actual cost. They even tell you non-club members get bumped from schedule appointments if a club member calls and needs an appointment. It is very high pressure. I did join the club plan, and paid over $3100.00 for the job. It would have cost over $4200.00 without the club plan.
Tom and Pam Dougherty
2 weeks ago
Phil did excellent work! What a pleasure to have him as an employee! Highly recommend Phil !
Lynnette Tucker
5 months ago
Alex had replaced parts for the air conditioner.
He is an outstanding worker and is honest for what needed to be replaced.
Thanks for your help Alex!!
Butterfly Sunflower
a week ago
Alex was able to come out right away. He was professional and glad to answer all of our questions. We felt like our concerns were addressed. We were in the process of getting a quote from another company, but felt the most comfortable with Alex and Help Services.
Jeffrey Anderson
4 months ago
Perry came out for our semi annual AC tune-up, he gave everything a good check-over (our system is more than 15 years old). Did a good job of explaining what could be done and where issues might be coming without making us feel the the world was ending or over pressuring us. HVAC in general feels hit or miss for customer service, this experience was positive. Thanks.
Jerry and Nick were very professional. They both took their time explaining what our issues were and gave us several options to fix the issues. We are very happy with their knowledge of the mechanics and their products. Thanks.
Josh Battelle from HELP provided exceptional service. He is not only highly knowledgeable, but he also takes the time to explain - in plain and understandable language - the problem and the possible solutions. He is the best service technician we have ever had at our house.
Sheila Novosel
a year ago
We wanted a new toilet the master bathroom. I called help and they sent Seth Harmon to us. He was wonderful! He was personable, professional and knowledgeable regarding our ‘problem’!The bathroom is very small with a tiny toilet, probably used in a trailer or RV. It was appropriate for the space! Seth, with the help of Thomas, installed a toilet as well as a new water heater.The toilet was small, but not too small! It was raised and beautiful (really, a porcelain beauty)Seth was also able to get a 60 month, same as cash, payment plan! He left all as he found it and even took videos for of his work in the basement. We both are unable to do the stairs and Sean accommodated us with videos! I feel he went over and beyond what he usually does! Thomas was so very polite and helped out Seth. They also repaired a small leak in our other BR. No mess, no fuss with these guys!The above was one of the previous repairs. Today we had Parker gave us an estimate, then installed our fan we’ve had for about 5 yrs. We did not know HELP would do this kind of thing for us! He was quick and asked for our input/opinion about certain items in the installation process. I am a talker and tell these guys some of our life’s history! Everyone of the technicians who come to our home, put on the booties and listen to whatever I talk about. I apologize for my loquaciousness and everyone is very gracious about it!! Wonderfully trained guys, too! It appears to us that each one of the techs are very knowledgeable about the job(s) at hand. Thank you.very much HELP!!
Glenn Dawson
7 months ago
9Feb2023: Jacob was professional and courteous putting on his shoe coverings upon entering my home (which is important to me). Jacob cleaned my furnace unit and also cleaned the compensatory pump associated with the humidifier. He offer ancillary services to maintenance my system which I declined until a later date.I plan to follow up to set another appointment to address the recommended additional maintenance on my 4.3 year old unit.I am happy with the service I have received today and would recommend HELP plumbing, heating and cooling to everyone I know. Signing off; loyal customer! 👍🏾
Connie Sudbrook
7 months ago
All of my experiences with HELP have been very positive.Mat was very professional. He answered questions and performed the task in a short time. I like that they wear the nice looking uniforms and put the shoe covers on before entering the home. Happy to have complimentary appointments coming up to check the plumbing and electricity.
Susan Mathias
10 months ago
I have a Help Club Membership. Today, Seth Mason came over to do an inspection & tune-up of my furnace and the humidifier attached to it. He did an excellent job. Especially notable, it appears the humidifier attached to the furnace hadn't been in use for the past few yrs since my husband passed. He fixed it so the water could flow freely to the humidifier. He was very friendly, knowledgeable, thorough and professional. He answered all my questions and explained his findings. I was very impressed with his work.
Sumit Bhargava
4 months ago
Used help second time. I also have a service contract. I am very happy with the service. Promptly answered service call on time and great technician. Matt quickly diagnosed the issue, procured the parts and came back to get them installed. Very professionally done.
Nick did a wonderful job. My basement flooded because of a sump pump malfunction and 3 1/2 inches of rain in a 24 hour period.Highly recommend HELP Plumbing, Heating and A/C!!!Jim
Cathy Roberts
2 weeks ago
Kevin was very polite, explained it all in detail, and worked quickly and cleanly. I always appreciate people from HELP and their professional work!
Tamika Matthews
9 months ago
Casey was on time, he still put them on when he entered my home. He was very nice, even to my animals.I HIGHLY recommend Casey to service your home.Respectfully,Mr & Mrs. Pitts
I scheduled an appointment from 1-3 Est. They called before they came (Stephen & Bethany) & were knowledgeable in their understanding/approach towards completion of the work offered.
Never had a bad experience with help they are friendly and helpful and nice
Storm Bennett CEO
3 months ago
Nathan and “V” came today. Once again, they were methodical and passionate. We have three HVAC units in our home and every time the service is fantastic. They kept working and fixed our issue until it was done perfectly. This is why I go with the professionals. Great job gents.
Thank you again.
Jeremy Yeary
8 months ago
Sean Pease, the technician assigned to our service call, was very professional and knowledgeable. He repaired our issue in about 5 minutes and did not charge us for any extra labor. He also gave us his advice on thermostat installation and HVAC maintenance. Very reasonable pricing. I would recommend HELP as well as Sean for further services.
Axel was very polite and a hard worker who was determined to do a good job of unclogging my drains. He even straightened an unrelated gutter drain that I casually commented was crooked after noticing it while watching him work. That's quality service!
Perry did a very nice job explaining what he was doing and why give me a few ideas on upgrades. Very nice person to work with.
Steve van Eman
11 months ago
I have HELP’s maintenance program and Rick came to our home to do the included plumbing inspection. Rick was on time, very professional in his attire and job performance and has a great personality. I was very satisfied with Rick’s work and with HELP’s service when I’ve called for HELP.
Lucien Carter (Barbershop)
a year ago
My kitchen faucet was leaking really bad. Jerry came to the house quickly, and was able to fix the problem within minutes. He was very friendly and knowledgeable. I will request him for future work.
Sean was the technician who served our call. He was wonderful and I’m so happy with our experiences he shared the history of my units age. What the future will look like and was very clear with everything. When it’s time to replace this unit I Will absolutely be using Help. Thank you !
Jeanne Evans
4 months ago
He had a VERY awesome personality. But I believe that he check the wrong air conditioner, because my neighbor said that they didn't see anyone checking my air conditioner yesterday. My air conditioner is right at their window where they sit.
Adolfo Olivas
3 months ago
The HELP team is always there when I need them. Not only do they do a great job fixing things at my home, but 10+ years ago when my son was killed in action in Afghanistan the HELP team donated $10,000 in his name to our chosen charity. I will always be grateful and always use HELP.
Karla Winburn
a month ago
Donny was very nice and professional! They were here within an hour of calling with a critical issue.
Richard Baron
2 weeks ago
The Plummer’s were excellent, Did a great job. Answered all my questions. Would definitely use Help again and will tell my friends about the excellent service I received. They are an asset to your company.
Alex was very Knowledgeable and would love to always have him be our tech!!
Brian was great and very helpful. He definitely took the time to provide me with a summary of my furnace.
Rick was on time, fixed the issue with my aging garbage disposal, plus gave a detailed breakdown of cost options if I wanted to purchase a new unit. Options included with and without HELP membership. Happy with the process and thoroughness.
Mrs Vera Simmons
a year ago
I like to say Thanks to these two guys Auburn and Austin very friendly people. I recommend these two because they were on time and professional. I was well pleased with them installing our new toilet. Great job guys!!!! Again I say Thanks you!!! 😃
Abigail White
11 months ago
Highly recommend Jordan Bright! Not only was HELP & Jordan helpful & professional but they also quoted me the cheapest price to unclog my sink and shower drain. Awesome job and service very satisfied and glad I went with them!
They never really seem interested in fixing anything, just replacing the current system which is more than likely their business model. They are very costly compared to other companies but are thorough with what they check. They always seem to have a grand proposal of some sort that costs you 1000s and it's different for every tech that comes out. Which if it's an issue shouldn't it always be the same thing? The techs are extremely friendly, prompt for appts, and communicate well.Their customer service person sent me a passive aggressive email when I canceled my subscription because I asked tor an update when no responded for 72 hours.
Josh was a big help on fixing the water faucet outside that I believed just needed new seals or be replaced. I was not able to get the faucet loose but josh was a big help with that and i already had the seals,so together we got the job done and he didn't have to tear up the wall in order to replace the faucet. Josh was awesome and I will use Help again if needed. Thanks to Josh and Help.👍
Dennis Batsche
a month ago
Jason determined the problem after inspection and quickly found defective part. When part could not be easily unbolted,
he used a ziptie to secure the replacement part and the unit fired up as soon as the power was restored. Thinking outside the box.
Porsche Dillon
3 months ago
I have a leaky pipe in my upstairs bathroom that is dripping water into my downstairs. I called HELP. They answered the phone and got me scheduled for an appointment and they showed up on time. It was $89 for them to come to look at the leak.The woman who answered the phone as well as the plumber who came to my house both tried to get me to purchase their membership which they were quite pushy about.The plumber was trying to get me to redo all of the pipes in my entire house as well as replace my water heater. I told him that I am out of work currently and just looking to get the leaky pipe fixed.The estimate that he gave me was $932 with the membership or $1,200 without the membership.I felt like that was an exorbitant sum for one leaky pipe.He also told me that he would have to destroy my ceiling to get to the pipe. And when I asked him about getting the ceiling fixed he told me that I would have to figure that out myself.I told him no thank you and paid the $89 for him coming out to give me the estimate.I was not happy with the whole situation. I would not recommend this business.
Scott Davidson
10 months ago
Auburn and Nick C. are the absolute best! On time, professional, respectful of my time, and a level of knowledge to know exactly what needed to be done and the ability to get it done. I couldn’t be happier with their visit!
Kevin took his time and explained in layman's terms what was wrong, what he had to do to fix it, and how much it would cost. He was also very personable as well as professional. Overall a good repair experience.
Pricing is fair for the work, professionalism and comfort level was awesome thanks to Kevin. Did great job and will come back because of him.
Seth arrived on time and installed the disposal quickly. He was courteous and even fixed hoses with zip ties so if there is a problem in the future, the dirty water won’t go back into the dishwasher. He was friendly and knowledgeable.
Nice job, professionally done. Courteous guy represented the company well!
Jacob, was on time, courteous, and professional. He went to work immediately, and thoroughly examined my AC. I am always appreciative of the service that I receive from Help. Thanks for your service.Respectfully,B.Cook
TROY ROBINSON
5 months ago
Josh with HELP was very professional and answered every question I had and took his time to explain the reasons for the repair thanks Josh
Mike Goodman
11 months ago
Josh did a great job very friendly and down to earth. I like a tech that doesn't bs and gets straight to the issue. HELP he deserves a raise!!
Jamie Beeson
5 months ago
My service tech, Thomas, was fantastic!! Friendly, polite and knowledgeable. Fixed my clogged bathtub and saved the day
The issue with my heat pump began in August. After several technicians; I finally had Matt Pierce come out. Matt corrected mistakes made by the other technicians. He is very professional and very very smart in his HVAC trade. Once I knew Matt would come out to fix my issues I was happy. He takes his time and will explain what work is being done. HELP installed this unit 10 years ago and have been a member since then.I believe if The company spent more time training the new technicians things would work better. Put new techs with ones with more experience would benefit everyone.I have a laundry room floor that I saw damaged but I’m sure HELP will take care of this.I’m not bailing out on this Company, eve with all the missteps.Matt is the best assets Help has and I hope they realize this.Donna ReidHELP member for 11 years
Peggy Bender
4 months ago
Mitchal was Professional, knowledgeable and did a good job, he took his time and cleaned up very well.
A very nice young man 😊
Technician was very professional, wore booties and cleaned up after the work, he was very knowledgeable, overall great service!!!!
Josh Stamper
2 months ago
Everything is excellent so far they are still here work, so far great experience
Hannah Woods
2 months ago
I’m a first time home owner and absolutely PANICKED when I saw a pool of water dripping from a pipe in the ceiling. The HELP dispatcher called me to let me know our provider would be early (which is excellent-I’m so used to 2 hour windows but end up waiting an extra hour for services like this). Josh was so professional, careful with my home, and spent time educating me and explaining my different options. He really spent his time figuring out the source of the leak, as well as showing me how everything works. Can’t even explain the relief I felt after he fixed the leak by pulling and reinstalling the toilet. Also, my dog was kind of up in Josh’s business while he worked (he’s a curious boy), and Josh didn’t mind him at all. I would also recommend the subscription service through HELP if you’re buying a home for the first time. I wish I had subscribed when we first got our home so we could’ve had everything checked earlier.
Brendan Packert
10 months ago
Josh from HELP was an all-star. The guy knows his stuff. He was able to replace my valves for my washer in no time. He's the reason I signed up for the HELP club. I highly recommend HELP
The technician was knowledgeable, polite and left the workspace clean.He offered suggestions on how to avoid further and additional clogs.
I'm a single mother of 3 and bought my first house last year. I'm not at all handy around the house and need all the Help I can get with home repairs (sorry, cheesy joke, but true) . There hasn't been an issue yet that Help hasn't been able to quickly diagnose and repair, and at reasonable prices. Plumbing, full HVAC system replacement, electrical repairs, water heater installs, they've done it all. I'm joined their monthly membership and it's definitely worth $19.99 a month. There's lots of discounts and perks. Every technician to run a service call to my house had always been very professional and friendly. Great customer service by the technicians and the main office. I haven't had a bad experience yet. Highly recommend.
Nathan and Dan did very good work. Very thorough, explained all things they checked, cleaned and was thorough on explaining repair options and pricing. Fixed what I authorized. Made all repairs, cleaned up after themselves. Very satisfied customer. I will definitely use HELP again for other things I need to have done.
jonathan Smith
10 months ago
I can’t say enough good things about HELP! Dylan Boots was very professional and on time. He explained what he was doing in detail and gave us different options for how to proceed. I would recommend HELP to anyone.
Zac is a great representative for your company. He was very professional and knowledgeable and willing to share information I needed to know. This was my first contact with your company but it will not be my last. I appreciate all of the services you offer and will highly recommend HELP Home Services.
Joshua Clark
3 months ago
These guys are professional and friendly. I’ll be calling them for all future repairs and installations I can’t handle myself 👍🏻
Steven Hunter
4 months ago
He gave us excellent service even if it was to give a free estimate.
Anita Effries
8 months ago
Roger the tech. Explained every detail of the service. He offered a filter that was very hard to find as a consumer. He is very polite and professional. I’ll request his devices in the future.
Andover Consulting
a month ago
Expensive. AC capacitor replacement job averages $170! It is the most common part to fail in a new air conditioner like mine. Basic part based on unit size. They charged $400. Or 300 if you joined a service plan costing another 240 (which includes one HVAC cleaning ). Go elsewhere.
William Siders
a month ago
Jayson was very efficient and polite, I would use him again.
Roxann Balonek
a year ago
Josh came out to diagnose our furnace/ac problem on a Sunday. Came early and was here for almost 6 hours. He was awesome. We had no heat for over 3 weeks and he got to the bottom of it. Another HVAC company (associated with our home warranty company) spent 10 minutes at our home and said it wasn't HVAC. Josh was so thorough and professional and I am grateful for HELP for everything that they've done. Alex was also there every step of the way and went way above and beyond. 10+stars for this company. Will definitely be a customer for life!!
Sheay was early, surveyed the problem and unclogged our kitchen sink. He cleaned up the atea afer he finished.
By far the worst company I've ever dealt with!You pay for a club membership and yet you have to call them to find out what's going on with your service ticket/issue!It also took 3 service techs to program my Lennox unit correctly an charged me every time! $900+ that should have been 1 tech and 1 service call to complete!
Carolyn Hall
10 months ago
Marty and his trainee were very very helpful. He even cleaned the indoor unit fan; which was never cleaned by previous technicians from another company I will schedule my next maintenance with Marty for my Spring Maintenance!One more thing. When he was finished with the water hose he wrapped it back on the hose holder
Doug Oldfield
2 months ago
My shower drain was cleared of a clog. Bethany was professional and knowledgeable. She arrived on time and did a great job.
Donna Gaddis
6 months ago
I was very happy that Seth showed me a few things that I wasn’t aware of. 1) How to get the drain stopper out. 2). The water heater overflow tank was bad. 3) And he put a water pressure valve in for me. Thank you again, Seth.
I used them to clear a drain and they wanted to charge $330 dollars to remove and reset a toilet instead of accessing through the clean out. Also, they try to upsell you at every aspect of the job like a used car salesmen. They told me they wouldn't run a camera at $100 even though I was willing to pay $300+ for their large auger, unless I committed to do the work with them. They seen a side issue and focused on that which they offered to fix for $1200 which was completely unrelated to original call, that they hadn't fixed yet. This was work for a 74 year old lady on a fixed income and no senior discounts by they way. They will make a call to the boss and try and get the price discounted just like a car salesman.
Beth Hornberger
8 months ago
5 years ago we purchased a heating and air conditioning system from HELP and on December 24 this furnace stopped working during the coldest week in years. We called them and they told us they were booked. We called every day since then and got excuses every day. Finally today (Dec. 27) we called and they said they could come out December 29 between 3 and 5. I know that it was the holidays but I am 70 and my husband is 74 and the people we talked to when we called were not concerned about our welfare at all. I think it was an answering service not their regular call center. On a brighter note - when the two service men did come on the 29th, they were very nice and professional. They were able to fix the problem that day.
James Gilmer
4 months ago
Prompt, good service. Cleaned up-left no trace. Good orientation to new equipment. Technician was Cameron-didn’t catch last name. Knowledgeable and professional!
Jeremy Simmons
a year ago
On time, clean and very friendly, actually talked me through what was being done, fixed the issue quickly and costs were very fair. No price gouging or pressure to add other work, etc.Love these people. Second experience w Help and they are every bit as good as advertised!
Garrick was very professional with a great personality. Answered all my questions and have great recommendations for future situations. Fixed issues and left no trace! Will definitely call again!
Excellent, details were covered, very professional. Would recommend JJ to anyone. He is professional and does excellent work .
Marina Current
2 years ago
Phil smith came out and scoped out our sewer line to look for damaged pipes. Even though it was in the hot sun he was very courteous and professional. He was very good at his job and we now know what we have to fix to avoid future issues. I would highly recommend this company. All the guys that have come out were great and they were very good at doing this in a quick manner. Love them..
Seth M. was on time, very personable , clean and professional. I was having trouble with our ac and he instantly knew the problem. However, I thought it was something else and he was kind enough to spend a little extra time to show me the details, so I could understand. I really appreciated that. As we were doing paperwork we asked him about working for HELP and how it was and you could tell he genuinely likes the company and spoke very highly about it. I also spoke with Becky to schedule the visit and she was very easy to work with too. I can honestly say using HELP was truly an enjoyable experience. We will be using them for all our HVAC, plumbing and electrical needs.
Reggie did a great job! He was very thorough with everything and explaining along the way through the tune up. I highly recommend him to do future jobs for our family.
Mijejo Mijejo
2 weeks ago
Brian did a great job. He was very professional and knowledgeable of my heating and air conditioning systems. Because of his experience, service and help, I am closer to getting my unit ready to lease.
Melanie Reno
10 months ago
During our yearly tune up, Seth found a crack on the inside of furnace. This was caused by a wasp nest in the fresh air pipe. Unfortunately, our furnace has been red tagged. Based on Seth's diagnosis, we are safe from being poisoned by carbon monoxide. Highly recommend yearly tune ups.
Jacob was professional and competent when providing maintenance to my AC system. He also installed a new thermostat. Jacob made sure it worked properly and the new app was installed properly on my phone before leaving.
Stephen Wilson
5 months ago
Reggie H. was our a/c service specialist today. Very friendly and very helpful. Did a great job on his inspection as well as very detailed on his report. A great representative for the company and customer service oriented. Hope to see him again.
Bev Steigleder
4 months ago
Sam went above and beyond to fix a water leak inside my home. Would recommend him. Thanks Sam!
Terry Farmer (Motorcycle Mama)
a year ago
Ken was very thorough explaining my concerns with the water heater taking a long time to supply hot water in the morning. Ken gave me several options and quotes did not pressure me to replace immediately. Explained possible payment options. was very sympathetic to my situation.
Sandra Sauter
2 months ago
He was very nice and explained everything he was doing and any issues he found. We had a new unit installed about 3 years ago and turned the air on this past week and it just kept running. I noticed on 7/3/23 that the unit outside the fan wasn’t functioning but the inside unit was running. The guy checked everything and determined that it was a faulty thermostat. We were also scheduled for our yearly check on the unit so he did that as well and canceled our appointment that was already scheduled later this month
He was very polite and respectful. Informed us on any questions we had. He was very professional knowledgeable about our furnace and air conditioner
Debbie Vargo
9 months ago
Danny was on time, efficient and personable. He made me aware of issues with the systems and provided guidance on remedial actions to be taken. Job well done!
Lauren Campbell
2 months ago
Sean was great! Very friendly and approachable. He was quick and efficient.
Jamahal C. Boyd, Sr.
a year ago
Abby was absolutely amazing! Prior to doing any service, she asked me to tell her if my concerns. She was very informative, consultative and complimentary. Helped me to understand that my home was in good standing and that I didn’t need any service today. Recommended some of HELP’s products for maintenance and care and wished me well. Availed herself through the company if I had further questions or concerns. I offered to buy her lunch and she wouldn’t let me ☺️HELP was everything that their TV commercial promotes! Abby deserves a raise!
Brennon Sessions
10 months ago
Donny C arrived right on time, was respectful of our space and was extremely thorough. He fixed our immediate problem and provided very helpful information and guidance on what our options are for a more long-term fix. I continue to be impressed by the quality of service I receive from HELP.
Amber Cochran
7 months ago
Auborn Browne did AMAZING work for us. Took his time and was efficient also explained everything in great detail. Amazing deserves a raise
Emily McOsker
a month ago
HELP is so prompt, wonderful and the technicians are always so polite and clean up after themselves.
Caroline Gaffigan
a year ago
Brandon came earlier than our appointment after confirming we would home. He was very professional, he listened to the two issues we were having, and he provided options and costs. He and Matt had shoe covers. Brandon added a new outlet in the garage for a refrigerator, changed two outlets in our master bathroom, and added a whole home surge protector. They were efficient and friendly. I would definitely ask for him again.
Technician Sam arrived on time, was very professional and friendly, and was very helpful and took time to answer all my questions about the contract and the service. If you dont accept their bid, you lose $89.99, but I understand it costs to run techicians out for estimates. The whole club membership seems unnecessary and they were higher than other estimates but the overall experience was positive.
My technician was very professional and knowledgeable. I look forward to working with him again in the future.
Alex was friendly, polite, professional. Our AC unit is running so much more efficiently now. I feel relieved since he serviced our unit.
Brad Alexander
a month ago
Class A service and knowledge! My wife was extremely pleased with Matt's expertise, professionalism and ability to explain what needed done in accessible terms! Bravo!
mike Westfall
2 months ago
On time, knowledgeable, friendly. We are going to recommend your services to everyone we know.
Perry the technician was early, professional, and fixed the problem without any delay. I'm very happy to have chosen the HELP company.
Bridget Obrynba
2 weeks ago
We’ve used HELP for years. Recently, we had Jason come out for a furnace tuneup. He was kind and thorough.
Dorothy Thomas
6 months ago
Stuart Knott was very nice and courteous. Took care of the issue with my heating problem. Thank you.
Matthew's very professional and showed me what he was going to fix.and showed me the job after he did it he did a wonderful job, I'm very pleased with Matthew you.
marvin sargent
2 months ago
I had them out for tune up.Which was cheaper than anyone else.But they said I needed a Duel compositor mine was going bad.They told me the price.I said go ahead.The part cost no more than Twenty dollars.And it took ten minutes to put it on.They charged me 439 dollars.You do the math.I will never call them again.Oh yeah I had to call three times to get someone to talk to me.Two times they said they would call me back and never did.The third time they did
Brenda Karimkhan
2 weeks ago
My experience with HELP has been so great!!! Very personable and knowledgeable staff. Always looking for discounts to give you the best and price!
Always friendly, on time, and helpful. I love that they don’t try to upsell, they just want to fix the problem.
Matt showed up on time, listened to my concerns, and went straight to work. Showed me what was going on with my drain, and quickly took care of it. Very professional. I would welcome him back to my home any day.I use HELP for all my professional needs. They have always come thru. Thank you!
Tamara Mcmahon
3 years ago
We have had several plumbing problems past couple years and everyone has been very nice, explained everything and fixed it fast. Tonight James got our toilet unplugged right away. He was Pleasant and clean. Would recommend Help to anyone. We also use the air conditioner and furnace cleaning service which is wonderful.
Cheryl Applegate
3 months ago
Our water heater went out last night. We called them right away and they scheduled us for two days later. I received a call this morning that they could come asap and Brandon was sweet and and did a great job!! I have nothing but great things to say about this company and it's our first time ever calling them. From Josh showing up first to Brandon walking out the door at the end it was a great experience. Thank you for your services and you are now our go to company. Super professional and great guys to deal with A+++.
Zaki Barakat
2 months ago
JJ Englebert was very through in diagnosing the HVAC issue and gave clear options and guidance on how best to proceed with the fix. Very professional, patient, thorough, and honest. I would highly recommend!
Matt (and Alex, who appeared to be in training) did an excellent job in restoring our AC unit to working order. A few problems were found with our 11-year-old system, and they fixed (and replaced the bad components) the system so that it would function again on that hot day! The expertise and experience that Matt had, along with Alex's help (who was also very conscientious and very professional) made this a great experience for us! The price was very fair, and the time it took to get our AC unit going again was very reasonable. We are completely satisfied with the service we received from Help!
Alex was very professional and well trained. Looked young but he has been with the company for over a decade so he has some experience to say the least! If I need to call again I will definitely ask for him if that’s possible.
Lynn Prewitt
2 months ago
Jacob was exceptional. Professional and congenial. Explained everything to satisfaction.
1.5 yrs after getting the tankless with a 15 yr warranty...5 yr parts, it went WAY South. It would not stay on resulting in cold showers etc. He was here 4 hrs today, bought his own electronic tester with accessories to figure out why. All stats were in range and nothing tried, even EVERY faucet & shower on pure hot water would trip it off. About 6 PM this tankless lost its brain and absolutely would not stay on .... SIX times. I called HELP and they had him call back from home. Through his manager he made arrangements to have this replaced TOMORROW!
CHRISTINE BLOCK
4 months ago
Jason Lobenthal is not listed on the technician roster. He was on time, pleasant and efficient
MrNick4liberty
3 months ago
Nathan was great. He explained everything he was doing during the replacement of my compressor. He was very respectful of my time and space as well, being that I work from home and the ac unit is close to my desk.
Steffen came for my annual furnace service. I asked him a question about how to change the time on my thermostat, and Steffen spent about 30 minutes tracking down how to do that, as it was an older model of thermostat. I am grateful for his perseverance. He made sure I knew about the changes to the filters for the furnace (they're so much easier than the old ones!) The quality of the technicians and the service HELP consistently delivers is why I’ve been using this company for more than 20 years.
Very rude customer service. The lady kept cutting me off when I was trying to talk.
The plumber was very nice and was here on time. It turns out that tt was just a little hard water built up in the shut off valve. He took the valve apart, cleaned it and reinstalled it. The problem is now fixed. rhe entire repair was covered by the base service charge of $89.
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Replaced water heater and did an excellent job from beginning to end. I am very happy and satisfied with the work and with Rick.
Alex was professional, very helpful and communicated the whole way through the diagnosis and repair. He also helped identify other areas to monitor. As a single woman with no plumbing skills - I felt safe and was helped when I needed it. He’s amazing.
Carol Hershenson
6 months ago
I’m a subscriber, so I get a free annual tuneup for my AC. The technician was very helpful and didn’t try to sell me a new system, although mine is past its life expectancy. Looks like it will get me through another summer! Also, the technician turns out to be a neighbor – I had seen his truck parked in front of his house. Nice to meet you, Matthew!
Brandon came to wire our new hot tub. He assessed the situation, ordered the equipment for it, and scheduled a follow-up appointment. He came today and completed the wiring of the hot tub. It looks great and works great. I especially appreciated the time he took to determine where the conduit and wires would go into the shell of the hot tub to make it more appealing and to keep the conduit from being a trip hazard.
Betty Houston
a month ago
I had the pleasure to meet Caleb. He was awesome and very professional.
Marty is fantastic. Josh Butler too. Great service and very helpful and knowledgeable!
Kevin did a great job. Explained, showed me what he was doing. Explained services for future needs.
Mike Tackett
5 months ago
They did a great job at a reasonable price. I will definitely keep using there services. 👍
James McCourt
2 months ago
Donovan was phenomenal. He was very friendly and knowledgeable and was a pleasure to have at our home. He went above and beyond the call of duty. Highly recommend him and will choose him again.
Herbert Morelock
7 months ago
I’m happy with the service call. Brian is very helpful with his advice; we hope to get a new heating system this year. Thank you
Herbert Morelock
Jerry was very helpful and my experience with HELP was good and I will continue to use them.
Seth made sure to explain everything to me! Was honest about pricing, and made the whole process very simple.He had Parker with him - who was super helpful as well.They both were very patient as I have been WFH, and had my youngest child at home with me - they interacted with her and made her feel important!
Danielle Murray
a year ago
Our experience was very pleasant! Our tech Ryan was on time, super courteous and personable—even answered a few HVAC questions not necessarily related to the AC tune up he was tasked to perform. Very pleased and looking forward to our Furnace Inspection with HELP.
Nate was great! I'm sure the next time we need an electrician we will call HELP and request Nate. They have a Member's Club that saves you money and allows you to have all your Plumbing/HVAC/Electric/Drains servicing with one company. Fun experience. I am not a paid reviewer!
From the first phone call to the service performed.. everything was PERFECT! Nick was nice, very personable, and knew what he was doing. He even suggested a few things that needed done to improve my home and drainage. He actually taught me quite a bit. The girls who called me to schedule were just as awesome as Nick!! HELP DEFINITELY GAINED ME AS A NEW CUSTOMER!
Liz Valentine
8 months ago
Josh was patient and explained everything he was preparing to do. As a brand new home owner I was an emotional mess as a huge leak started a day after moving in. He was on time, courteous, very patient with our home warranty and getting things covered. He did the repairs very quickly and gave us some education on future repairs he potentially saw down the line. A+ Josh!
Lesley Schultz
a year ago
Love HELP! Woke up this morning to my water heater leaking and the seam on it had obviously opened up. It was 21 years old, so I knew that it was on borrowed time. Phil and HELP was out here within 3 hours on a Saturday of a Holiday weekend. Phil had the old one out, and the new one installed in about 4 hours this afternoon. Since it had been 20 years, lots of things had to be brought up to code, which understandably increases the price, but for that I get 10 years worry free, anything goes wrong and HELP will replace the unit. I love that my water heater was American Made and manufactured. I highly recommend HELP, I have never had anything but good experiences with them.
Fadja Benken
6 months ago
Will have him come back. The quote was out of my price rage at this time
But he was awesome
Sean was great! He was very professional and efficient. He explained the problem and fixed it in a timely manner. I’m so grateful for the quick service!
Michael Wiesmann
9 months ago
I was in need of HVAC service. After inspection it was deemed I needed a new unit. Tech was great to work with. Explained everything in detail. Showed me the damage that needed replacing. Just made sense to put a new one in. Old system was 14 years old. Install will take place on Monday
Dylan P. from HELP plumbing heating and cooling came out today to do a standard A/C maintenance as part of my subscription contract with HELP. This is my second year I've signed up for this agreement, and from what it provides, I think that it's a great value. I've had a moderate HVAC repair in the past where some kind of worn motor in the heating system was wearing out (out of spec), but since then the system has been trouble free and each seasonal check of heating and cooling (2-3 seasons so far) have gone well including today's check. Dylan did note some out of tolerance readings for an electrical part in the compressor (it wasn't the capacitor) , but everything else looked good otherwise.In the past, I've had major plumbing issues (spot repair in the lateral) that HELP repaired as well, so I've actually done a high dollar amount of business with them. I have a feeling that HELP is not the cheapest place for their services, but I can 100% vouch for their quality. It's cry once, buy once for those who know the saying. In my experience chasing the best price is not always wise for major house systems. If you're struggling on a budget, then I sympathize, HELP may not be your best bet, but I'd still recommend them because they staff really good techs and their services are top notch. Again, if you're not struggling with budgets/finances, I recommend them in a heartbeat especially when you want the job done right the first time.About today's visit, if you can get Dylan P to do your service call for HVAC from HELP, I can vouch for what a great guy he is. Don't let the young looks fool you, he's fantastic and knows his stuff. He's incredibly detailed and offered to show me all the work he did to arrive at his analysis and conclusion for a part that was reading out of spec. I just found out that I can request him for my any future HELP calls on HVAC, and I'll be doing just that after meeting him just the one time. If any service managers are reading this review, I can't say enough good things about this guy. I'm going to also make sure to copy/paste my review here or link to it to make sure his higher ups get my review. I'm that impressed with him.
Elizabeth Anderson
2 months ago
Great service! The technician was friendly and professional. She was knowledgeable and informative. She went above and beyond. I will ask for her next time!
So impressed with the service we received from Garrick: professional, honest, relaxed, and friendly! We will definitely be requesting him for our maintenance appointments.
I contacted this company because they have good reviews but my experience so far has not been good. Multiple people come to your house to complete work but the communication between them seems to be lacking. Apparently, they all have different tools and knowledge so be aware they may send someone that doesn't have all of the tools or understanding to complete your ask. After they left my house and I paid for that part of the job on the first day my wife noticed that evening that the issue had actually not been fixed. I had second thoughts about moving forward with them for the much more expensive job and called the office to cancel while we searched for a second opinion. The guy who answered in the office did not cancel like I requested. Instead he contacted the tech who came out and gave me a quote who said he would call me to discuss everything. I never received a call from him either. A few days later they have a tech come out to complete the job I had cancelled while I was at work and I missed my wife's call. This tech knowingly showed up with out the tools to complete the job and I would assume this company would have a higher standard on some of the work completed. He left and charged us for the entire job incomplete without even scheduling to finish. When I called the office to notify them of the issue they could not figure it out or get in touch with the tech who recommended the repairs and quoted us. I received a call Saturday morning that they would be back to finish the repairs on Tuesday. Tuesday comes around and they send the tech back out who does not have the tools to complete the repairs still pending in the notes for the job. I honestly did not need to see him for him to tell me oh yea that's definitely not complete. He tells me they'll send another tech out same day to finish the work. Now I get a call that no one will be coming to complete the job today at all and no one will be back out until Friday. That means I have to take a third day off of work because they refuse to schedule me on a Saturday even though I already sat here 2 days waiting for repairs to be completed. I can't possibly trust them to come in and do what they agreed to when I'm not here after what they pulled on my wife a few days ago. They push for the club membership. Try and see how they treat you and fix your issue before you join. You don't want to be stuck paying them monthly when you arleady have had a bad experience with them. At least they are clean.
Our water softener broke down, and we had to shut down water service to the house to stop the spray into the basement. James came as soon as he could and explained what had happened and that it was not fixable. He installed a new water softener system, then realized that the water heater next to it was damaged due to the strong water spray from the softener. So next day he installed a new water heater. Throughout both days, he explained what he observed, what he was doing, and how we needed to move forward with these new appliances. We will ask for him should we ever need plumbing repair service again. He was efficient, respectful, courteous and all about getting the job done right.
All of the technicians were wonderful Chris Dan Mike Garret Josh Steven and Josh.
This was a great experience we are so happy with this purchase. Thank you so much
He arrived a little before the estimated time they gave me which was a plus when they give you a two hour window for arrival time. He explained what they would do to replace my old A/C unit and the choices of units I could purchase. The cost and monthly payments if I paid on installments. I also needed an electrical issue with my breaker box and he got that appointment set up for it's replacement. I have no complaints and have continued to use HELP for several years and will continue to do so.
Jenny Harper
12 hours ago
Brian was great. He was very friendly and informative. I highly recommend HELP services!
Amanda Bronner
a year ago
The technician Derek was very informative and professional. Gave me my options on how to go about the repair I needed done with my plumbing. He made sure that he explained the process and what I needed to be done made recommendations for a few other things that I may need to have done. They were a little bit more expensive I think and then some other companies I had called but I am happy with the quality of work.
Phillip Rice & Melissa Orange
2 months ago
You should let everyone know when they call to set up an appointment that you are way overpriced so that way they can save their $87 just to show up and give you an estimate of over $800 to replace the toilet water shut off valve and the water dispenser inside the toilet tank. Maybe $40 in parts. What a rip off! I will wait for my plumber to get back from vacation.. The technician was nice and friendly and prompt though.
I have been a customer of HELP for many years. They are always professional, let me know the services they performed, the status of my boiler and leave my house clean once they complete the service. Brian was a pleasure to meet and talk to about our common soccer experiences. Looking forward to HELP assisting me in the future.
Tech was fine i suppose, problem i had u all out for cost me 75 dollars 2 fix myself. You wanted 900 dollars to fix. I understand u have overhead, but your prices are way out of line. Will not use you again nor would i recommend you. Guess some1 has 2 pay for all the commercials you run, but it isn't gonna be me or my family!
Alex did an excellent job of explaining and showing me pictures of my AC unit and was able to resolve the issues in the same day. Highly recommend!!!
Mr. Ken was very nice, respectful and efficient. I am very satisfied with the team.
JEFF NEIHEISEL
7 months ago
We had low water pressure and a small leaking pipe in ceiling. Jerry Helton listened to the issues, diagnosed the problems and proposed good solutions. He put a lot of work into our repairs, and we could not be more pleased with the results. Thank you Jerry and HELP!
Alex was phenomenal! He was friendly and respectful of our property. He answered every single question we had. We greatly appreciated his help and will definitely be using him for future needs at our home.
Courteous, patient, and answered my questions. Seemed knowledgeable about the problem and the fix
He did a nice job checking the AC system out. He also give me some advice on keeping the condensate tray and pump clean. Again nice job
After posting my original review our inspector came out for a reinspect. HELP had not cleaned the furnace as requested along with maintenance. They only checked the furnace and I had to hire another company to clean the inside of the furnace. When I called I was told they only checked it because I was selling the property and that's what they thought I needed instead of what I requested. I don't need a company to second guess me. Since I was not at home during the appointment I was not able to check behind the technician. You can not trust this company to do what you ask. I withdraw any and all recommendations.
We were very pleased with the service that was provided with HELP. They were very quick in the response time to get techs out to our home for a clogged drain. Actually called and came out earlier then scheduled time. Bethany and co worker were very polite, courteous and helpful. Bethany was very knowledgeable on all questions that were asked.
Also removed and replaced a water softener system. Jerry was very professional, courteous and went out of his way to explain about the water softener system. Also, went over costs and values. This was the first time that I used H E L P and will continue to use their services in the future!
John Reshoft
10 months ago
Easy and fast appointment-making experience was impressive. But the best part of this event was the service provided by the technician. Over-the-top job performance by a very professional and knowledgeable tech, thank you! I was very impressed!
Steven Sinnott
3 years ago
Mark was great. Explained everything, was very quiet, cleaned everything up and you would never know he was there. He replaced the AC coil on top of our furnace that was still under warranty. So I paid for labor only and refrigerant. With the amount needed and what I paid, it was a very good value. Will call HELP & Mark again when the need happens.
Greg Holland
9 months ago
Austin was very professional. Very considerate, and very thorough. I will highly recommend HELP to anyone who needs the job done quickly, and done, right!
Rebecca Oconnor
8 hours ago
Today October 6,2022 HELP came to do an annual tune up on my furnace..Nathan showed up at the scheduled time, which means a lot to meHe was very courteous.He was quick and efficient.He explained about some issues that he found and made sure I knew what to look for if I would have a problem.I would recommend Nathan to my friends and family.I like doing business with HELP.I feel it is worth the money to call a trustworthy company.Thanks Nathan and HELP.
Alex was on time, thorough in his work and did not try to oversell me.
John B Davidson Jr
a week ago
This company has been really great. Jacob was very professional and informative. He explained everything in a manner that I could understand. I would definitely recommend this company and Jacob to everyone 😊. Keep up the great work.
Audrey Owczarzak
a year ago
Excellent service from beginning with the phone call, to the end of the service. My call was received by Becky. She was extremely cheerful, knowledgeable, and professional. She understood exactly what I needed and got me someone out to my house in under an hour. The service man, Alex, was professional, fast and efficient. He had my furnace up and running within 20 minutes and took the time to sit down with me to explain everything he had done to correct the problem and how I should move forward with several options to choose from when I decide to go forward. I highly recommend this company and I recommend signing up for the HELP club membership.
Richard Canada
a year ago
I want to say thanks to HELP and JJ Engelbert for the same-day service in fixing our AC items that were not working. He even did my yearly tune-up while he was here so we are in good shape for another year! He was able to diagnose the issues quickly and was very knowledgeable and helped me to understand everything. GREAT JOB! I truly recommend HELP!
ryan frasher
2 months ago
Former club member here. They came out to do a complimentary a/c tune up. The tech came and told me that the unit was functioning properly. He asked whether I wanted the unit back on prior to his departure. I said no, because we were leaving to go out of town that day. Returned after the weekend and switched the a/c on and it wasn't working at all. Contacted HELP and they sent the same tech back out. He told me that my disconnect box was damaged and melted. Told me it would be $500+ to fix. It was working fine before he maintained and tuned-up the unit. Then it suddenly was damaged and not working. The business would not fix the problem without charging us $500+ and claimed it wasn't their problem. It seems the club is just opportunity ity for them to get onto your property to break things and then charge you to fix them. Use a different company, their business practices are shady at best and seemingly predatory. We will pay another company to fix their mess.
Nancy Hanselman
a month ago
Very prompt efficient work. Professional and answered all my questions!
Lonnie arrived right on time. He has a very pleasant demeanor & he took care to tune up my ancient A/C unit as best as possible. Like I said, it's very old & while it couldn't be perfect—unless I could find a magic genie—he tuned it up & now I will cross my fingers & hope it lasts two more months until I can afford to replace the whole system. Thank you Lonnie.
Chris Morehouse
a month ago
Our tech was friendly, professional and fixed our issue quickly. Great service.
Great customer service, knowledgeable technicians take care to keep house as found, clean and everything in its place.
REGGIE Lackey
3 months ago
Austin was very determined and aggressive to unclog my drain. He was very thorough at explaining what he was doing and very careful at doing his job. He did a great job.
Bruce Biedenbach
3 weeks ago
Drew was friendly and knowledgeable. He explained the services he was going to be completing today on my heating system. He suggested a couple newly available upgrades for us to consider. He also provided
us his direct line in case we had any questions.
Jason was very professional and informative! Awesome job!
Called them around 7:30am for a waterline leak and Bethany came out later that day and had it repaired in 15 minutes!
Randy1999 Jordan
4 weeks ago
Donald Carroll service my AC unit today after it stopped working last night. He promptly located and fixed the wire that had come off the capacitor. He was very friendly and professional. The Jordan family thanks you and HELP for being so professional.
Cindora Donohoo
a month ago
Very quick response and nice service people all around. I would recommend this company to anyone.
Very impressed with our first interaction with HELP Plumbing Heating Cooling and Drains! Very professional and personable. Went out of their way to get the job done. Final price was half what I expected! Highly recommend!
We had an OUTSTANDING experience. The HELP team responded quickly. Our AC went out over 4th of July weekend and Alex F came out on a Saturday to give us an estimate. A Saturday on the 4th of the July weekend....we were so thankful!!The install team showed up promptly the day after the 4th to install our AC and Furnace. Tyler C and Darren R were simply outstanding! They were professional, courteous and patient. They answered all of our questions and worked diligently in the scorching heat and staying very late to make sure we had AC. They even let us do short videos so I could show my husband how all the items worked. AND they cleaned up meticulously after they were finished. We spoke to several other companies and would have had to have waited WEEKS to get a new AC unit. The HELP team took care of us pronto! Also, other teams told us we'd have to tear up the ceiling in our finished basement (causing very costly drywall repairs) but not the HELP team! Darren and Tyler worked diligently to make sure there was no damage to our ceilings...it took a lot of extra sweat on their part but it made a HUGE difference to us. We simply cannot say enough about this team.
Margaret M Davis
a month ago
Matt has been to my house before and every time his demeanor is so easy and comfortable. He is also very clear in his explanations and you know that he will always go above and beyond for the customer! He provides an excellent customer experience every time! Thank you H.E.L.P.!
James did a great job from determining the problem quickly and solving it! He was polite, knowledgeable and left our home in good order and of course fixed our problem. He took the time to check and recheck to be certain our clog was taken care of. I would definitely recommend him!
I am beyond happy with my experience with Help. When I called them they arrived an hour later. Unfortunately, the plumber was unable to clear my drain but he offered services to do so. The price was fair and the technician, Zack, was beyond professional and courteous. He did have another technician come help him but I can not remember his name. He was also very professional and kind. Zack went above and beyond my expectations of this situation. After working really hard to try and clear my drain, he informed me that he was unable to do it but did offer me another solution. They did not charge me for the drain cleaning because they did not get it unclogged, which surprised me. Most companies I have dealt with in the past have done that. Help is highly recommended from me and my family. Not only are they professional, kind, and fair, but Zack also cleaned up my bathroom after doing the repair work. A++++ FROM ME. THANK YOU HELP!
I was able to secure was an appointment for the next day after my initial call. Our problem was identified quickly and Rick also provided information to assist in lowering monthly gas usage moving forward. Thank you for your professionalism and expertise!!!
Beatrice Lewis
5 months ago
Our sump pump stopped working and our basement flooded. HELP came out and replaced the sump pump. The service we receive is always professional and the technicians are very knowledgeable
Had an emergency and they came out right away. Great company! Thanks a lot!
Stephen Blust
a month ago
I called at 8:05AM about my water heater not working and by 10:40AM my water heater was fixed and I had hot water. It was almost unbelievable how fast it happened. I will definitely use HELP services again.
sammi marcum
3 months ago
All I needed was a bathtub stopper removed. Phillip did a fast and perfect job. Excellent personality and friendly.
Ian Biernacki
2 years ago
James was extremely professional as well as personal. I felt comfortable enough to ask questions and he had all the patience in the world. I would trust him with all my plumbing needs and plan to hire him again. I was so impressed because he honestly left the house cleaner than when he came, which I thought was a gimmick. What a great team member he is and represents HELP considerably well. Keep him around and you will have a lot more satisfied customers like me.
He answered all of my questions and gave me some good suggestions
Eduardo Lander
5 months ago
My kitchen sink was clogged and in a record time they solved the problem without doing a mess. Thank you so much!
Called and told the lady in scheduling that my A/C drain needed cleared. She sent a plumber.. So the next day they send an HVAC tech and he never even touched the drain. Just told us how our unit was FULL of mold (it was fiberglass insulation) and that our coil was leaking. Offered to replace the coil for $2,500. Also offered to recharge the system with up to 4lbs of R22 for another $1,500. Commercial R22 is $45.00 a pound…. Mind you my system has had no issue keeping the house at 70 so far all summer. Then he proceeds to mess with our breaker box saying the system keeps shutting off on him. Now whenever it kicks on my lights dim. Never did that before… All they did was send a salesman to our house. He was too happy to set us an appointment for a consult on replacement options. These people are a joke!! All I wanted was my Furnace drain cleaned!!!
Roy Brockmeier
a month ago
Nolan did a great job, i was only getting a tune up but he treated it like his most important job of the day, late on a friday afternoon when the feel like temp is about 100 and most of his work was outside
Denis Mutter
4 months ago
HELP always does a great job, and Tyler was no exception - he came out and quickly diagnosed my issue the outlets and switches, completed repairs and was super excited pleasant and explained all repairs and charges.
Steven Mills
3 months ago
Alex was on time, friendly, and very professional. He checked & cleaned the indoors & outdoors units. Alex also left me with recommendations to keep good system performance.
Jared Hoffman
6 months ago
Nick was fantastic. Best plumber I have worked with before and will be requesting him by name!
My mother in-law was the customer. Their pricing is very, very high to the point of, in my opinion, taking advantage of an 80 year old woman. A $1,700.00 bill for, at the most, $300.00 worth of parts which means labor was $1,400.00 for 2.5 hrs of work. Plumbers are worth a lot but $560/hr seem high to me. Call around for pricing and, if you like money, use anyone else but HELP.
Robert Finch did a great job identifying what was wrong with my air conditioner and repaired it. He went above and beyond and called about my warranty so I didn’t have to wait for service and saved me money. Robert kept me apprised at all stages and he cleaned out my unit which was very dusty due to the house being new. Unit is running like new! Thank you Robert for your patience and kindness! It was much appreciated. Awesome job!
Abraham came out and immediately diagnosed our system, and set straight to repairs. Explained what needed to be fixed and the best most cost effective way to do it. Called HELP on a Sunday morning when our AC went out in the middle of summer and had someone out before noon!
Abraham did a wonderful job, quickly and was very efficient. He shared information well, and put my worries to rest...He arrived within just a couple hours and we are up and running! So thankful!
We are pleased with David's work. He explained everything and made the necessary repairs.
William Caldwell
a month ago
The HELP technician was very helpful in getting my AC working again. He was able to trouble shoot the problem, find the necessary part and make the repair. Definitely will be using HELP in the future for my HVAC repair.
Phyllis Williams
9 months ago
Fantastic! Professional, knowledgeable, on time. Let me know they were coming. Did an incredible job! I will definitely recommend and use again. Even the scheduler of service was great.
Had a furnace check up and everything was done perfectly. Not only was there no attempt of “upselling” the tech actually showed me 3 different ways to save money. HELP has always been my go-to company and will remain so.
Horrible company to work for they are all about the money from what I hear. They will sell you things that you don’t need just to make extra off of you. I was offered a position with this company as a comfort advisor and then they turned around a week later and sent me an email stating unfortunately they did not choose me. They do not stick to their word and i wouldn’t believe a word they say if I personally was a customer. I’d give them 0 stars if I could please run far away from this company if given the chance
David Richardson
2 weeks ago
Josh was awesome. He laid everything out for us for what we needed and it was a fair price. He even got us interest free financing. Wonderful guy and great company to work with.
Holly Skiba
11 months ago
Will definetly use again. Steven was professional and diligent with his work. Completed the task better than any others that have done the same work. Highly recommend HELP.
Our technician Steffen was very responsive, and diligent in trying to figure out our ac problem. He then explained it laymen’s terms so I knew exactly what the issue was.
Great service professional. Very friendly. Got the job done. Very engaging. Told me exactly what he did and the results and prognosis. Thanks, Matthew from HELP!!!
HELP was easy to call at any time. I called at 9 at night and they had someone call me the next morning at 7:30 to schedule my service appt that day. They were able to arrive earlier than expected, and Alex, the plumber who worked on my leak, was knowledgeable, friendly, and efficient. It took much less time than I thought it would and I’m happy to have my water back on with no leaks!
Chuck Hagedorn
7 months ago
Our tech, Matt, was on time and very professional. Solved our drain problem and took the time to make sure there would be no further issues. We will use HELP again.
I'm very happy to say that I'm satisfied with Help services. The technician was very knowledgeable, efficient and explained everything that he was doing step-by-step. Thank you for your service.
HELP was phenomenal. Our water heater was leaking and was starting to spread throughout our basement. We needed help ASAP. We called HELP, and they had someone out within the hour to check on it. Phil was great, and clearly explained the issue and what some of our options were going forward. In a matter of 3.5 hours, we had made a call to HELP and they finished installing the new water heater. Couldn’t be happier with how it went and would absolutely recommend them.
Matthew Ferguson
5 months ago
Needed to update HVAC system, 333HELP gave a fair assessment of unit and upgrade options that fit our budget and needs for the next decade of AC/HEAT use.
Eleanor McDonald
a year ago
The gentleman came in, introduced himself and like a professional he discovered what was the source of the water leaking issue under my kitchen sink. He repaired the issue and the cost for the service was reasonable.
Ekaterina Katzarova
3 years ago
I was able to get an appointment the same day and Drew came to fix my AC unit. He did a full check on it and was able to get the switch part ordered and replaced in 30 minutes or so. He was also able to check and see if the part was still in warranty, so that saved me some money. He explained to me how my AC worked and even showed me how to make sure all rooms were getting enough air. He did an awesome job and I will be recommending him and Help to everyone I know!
Jacob D. gave me a quote on running a new electrical line, explaining what will need to be done & why. He also did a whole-house electrical revew. He did the job promptly and communicated well. Courteous, knowledgeable, professional.
Alex R was great! Clean, professional and very thorough. This company has been great. I will continue to call on them for all my home repairs and maintenance.
At the beginning of May decided to put central air in our house which never had it it was built in the 50s Mark the installer and his assistant did an awesome job working in a tight space and was a struggle for them to say the least love having air in my home. Forward on Thursday of this week my furnace went out and Mark and his assistant once again did an awesome job installing my furnace Mark is very friendly knowledgeable cleaned up after themselves thats a plus !! I would absolutely recommend Mark Blankenship to install your air or furnace and a big thank you to Jerry for everything as well !!
This was my first experience with Help. My drain outside in the driveway was clogged. The technician name is Michael. He was on time, completed the job in a timely manner. Cleaned up, then asked if I needed anything else checked. This was a great first experience.😊
Bob Schroeder W8CRO
2 months ago
Alex and Josh were great. They were professional, amiable, respectful and patient. It is a pleasure to do business with them and their company.
Heather Harwood
a month ago
Nolan did a great job. He was polite, explained everything throughout the AC check, and handled the issue.
I had them come out to have them run a camera through our pipes to find out why our basement flooded. Rick viewed our pipes and gave me three quotes of what repairs they recommend. While any plumbing repair is expensive, I feel comfortable that whatever choice I make, the job will be done correctly and I would have long term peace of mind. I will continue to tell my family, friends, and neighbors about their outstanding service.
Darryl Hadfield
5 months ago
Auburn did a great job replacing the sump pump in our place - I'd happily have him back for other service. Pricing was a bit high compared to Angie's list, but I wasn't going to quibble over the higher cost, when I got same-day repair to avoid another 5am wake-up call from sewage in my basement.
brenda maddox
a month ago
Michael is outstanding. I highly recommend him.
Brandon Sowder
7 months ago
Matt was very professional, and helpful. He arrived on time, had our plumbing problem solved quickly, and advised on how to help avoid having the same issue in the future.
Akhmed Aoushev
2 months ago
Aiden was very professional. Took care of the problem and explained why the problem occurred in the first place, and how to avoid it in the future
roscoe vanover
2 months ago
Bethany did a wonderful job. Would welcome her to my home any time. Very helpful in explaining .
Julie Enyart
11 months ago
Matt was very courteous and professional. He explained what needs to be replaced for the spring service. He was very thorough and knowledgeable. Thank you for the great service Matt
Matt Bates was very good and very nice! He did a great job. I paid almost 500.00 for this in the past. So glad I called and someone told me about your 99.00 special. Thanks!
Susan Morrissey
3 months ago
Austin did a fabulous job. What a nice person he explained everything to me what I needed what I didn’t need. I look forward to working with him in the future. Thank you Austin.
The tech was just amazing! He asked questions to better understand my situation so he knew just where to start cleaned my line out and so far it is not backing up! He was very pleasant and extremely knowledgeable. I would use them over and over again!
Reenie Kravetz
11 months ago
Nick and Auburn are awesome! Very conscientious and professional! We had emergency and HELP was on the job! We were lucky enough to get their best! Still have more work to do; pricing is fair! They are fantastic plumbers; no job too big for them to handle! Very thankful they were here!! Thanks guys!!!
Dylan B. the technician is personable, professional and very knowledgeable about plumbing. He was on time and gave update throughout the repair process. He cleaned up afterwards. I am truly happy with the service and the work completed.
He was fantastic, professional, hard working, knowledgeable, friendly and easy to work with
Robin Jamison
2 years ago
Our technician was EXTREMELY knowledgeable! Matthew took the time to explain benefits of all the options for us as well as walk us through exactly what he was doing and how long it will take. I highly recommend HELP for all of your needs. Now, we understand the benefits of the maintenance checks and will continue these going forward!
The plumber Austin showed up on time, treated me, my family and home with respect, talked us through everything and all possible outcomes. Being a returning customer, I already knew who to call for the plumbing issue. Great company, can't recommend them enough 👍 👌
Cleared our whole house drain. Quickly. And great value. Much cheaper than our previous plumbing company. Signed up as new Preferred customer.
HELP is easy to do business with. On time, courteous, clean and professional.
Nick came to check out the water heater in was not working and while he was, here he fixed the faucet in the tub. Very pleasant young man did a great job. Said I might need a new water heater and if and when that happens, I will call him.
Our service tech(Ken Cox), was both professional and courteous. Scheduling was also quick and easy.
Brian was unbelievably kind and very thorough. Answered all our questions and we are very pleased. We most certainly will use your company. We need to purchase a new A/C and furnace. So glad we called HELP! and met Brian. We will be referring HELP to our work people and friends. Sherry Long.
God's Daughter
7 months ago
My first order of business was with the call center . I was greeted and handled with Respect and Compassion for my special circumstances. Which gave me the most Efficient and Honest Help Repairman Alex Nesbitt .He first listened to my experience with my Toilet and after he examined all components of hoses and valves , Alex dug a little deeper and taught me a lot about my plumbing problems. I was shown the actual part and problem . But also the Solution for the very Successful Outcome . He was punctual and knowledgeable. He went the extra mile of Customer Service. I will always request for Alex Nesbitt for my plumbing details and you should too ! Thank you Help for hiring the Best !
Brian was great to work with in answering all my questions and concerns. Very professional. Thank you
Aaron Stockmeister
4 months ago
They were fast and polite. Sam was thorough and an excellent communicator. I felt like he was solving my problem and not just selling me a service
Jacob was awesome and took care of our drain very professionally and promptly. Thanks for the awesome job Jacob
Jazmine Watkins
a year ago
Dusty was excellent! He made did a thorough inspection of both the inside and outside a/c systems and made sure we understood exactly what we needed as far as preventative maintenance. He also made us aware of the different services and products that HELP! provides. Amazing customer service!
Damita “Sahmara” Mason
a year ago
Nick was excellent and was very through. He walked around told us what our problems could be. He didn't push us to sign or fix repairs but did offer options when we are ready. He gave me his card to ensure we get taken care of when the time comes. I really appreciate that.
Jeffrey Sutterfield
a year ago
This company provides so much better care for my HVAC than the prior goofballs. Top to bottom, inside out...Better! Details, data, photos were shown to me. My inexpensive repair yesterday enabled the old system to live on for a couple of more years.Incredible professionalism by Kevin. Went an extra mile and then another extra mile!I've rarely seen such a company with such highly appreciated Customer Service, business function including a fine supply chain, miniscule response time during my outage, and favorable financial treatment for my Public Safety and veteran brothers and sisters!Well done!!!!
Caleb performed the routine A/C maintenance and identified a potential problem with the unit. He contacted a coworker who was in the area to get the needed part for the repair and did it all in less time than predicted.
Gloria Moreau
11 months ago
Marty was truly a professional. He was extremely knowledgeable in his work. He came in, after introducing himself, got right to work and did an outstanding job and my a/c unit is working great! I am pleased that HELP sent out such a skilled and adept individual.
Priscilla Blake
2 months ago
The technician Thma is Great. He is professional, knowledgeable and very skilled at his craft. He explained what work was needed and how he was going to repair it. Thanks Thomas!
Clifford Wicks
a month ago
Brandon and Alex did a wonderful job identifying the issue we had with our kitchen ceiling lights and upgrading them to LED. They were professional, on time, and extremely informative and helpful. Thank you Brandon and Alex.
Josh and Garrick were both fantastic, professional and friendly. Took the time to explain everything in detail and set us up with a great new furnace, AC and water heater. No question we would call them again.
AJ explained and showed what he was doing. Answered our questions. He was very professional and friendly.
Brian was thorough and his report quantitative and qualitative. His recommendations seemed appropriate. His behavior was very professional.
This was my second time meeting AJ. He did the maintenance on my air unit now my furnace. He is very professional and a great asset. Treated my family with respect. He was great with our dogs. So knowledgeable about HVAC. Made us feel confident in his skills.
Great service. The technicians were polite and knowledgeable.
Couldn't be happier with both fellas that came to my house today. They were very professional, they explained everything in language that I could understand. Literally evey thing that you'd hope for when having work done on your house! I could not be happier, infact, I wish I would have called them when I had my furnace and ac replaced this past summer!
Jack Ciszewski
3 months ago
David did an amazing job explaining what needed to be done. Had all needed parts on his truck.Cleaned up after the job was done.I would highly recommend using Help to get your projects done correctly and in a timely manner.
Matthew Amann was very helpful to me! I just had HELP replace my furnace, air conditioner, and upgrade my electric in December. I had questions/concerns about my furnace. Matthew came to my house just like he said he would, on time. He was very polite and took the time to explain what I needed to do after my confusion. I would recommend him and the HELP team for all services to your home. Thank you Matthew!!
Dee Stinnette
3 years ago
I wanted to share with you about Aaron Schulte coming from HELP today to fix quite a few problems I had in my home. He arrived right on time with a great smile. He had shoe covers, a mask and listened very carefully as I described my problems. You could tell he knew what he was doing. He did an assessment to assure what the exact problems were, sat with me and gave me in detail my options and the costs. He was so professional and pleasant. He went straight to work and I could not believe he finished everything so quickly. He was professional, assessed my entire home, gave recommendations and I was so comfortable with him being in my home. I would never call anyone else. I also joined the HELP club and saved twice the cost of that today. He left everything clean and neat. He was just so professional and pleasant. Such a fine young man. Thank you for sending him and thank you for the way he represents the HELP company. I will certainly recommend HELP to anyone who needs plumbing work done.
Abraham was my technician. He arrived on time, he located the problem with my A/C and had it fixed quickly. As always, the Help team has been professional, courteous, and my bacon saver once again! This was my 3rd home issue that Help took care of, I'm a customer for life!
Kelsey Amerson
a month ago
From the moment Renee answered my the phone, I knew she’d save me from my horrendous plumbing issue. She was understanding, reassuring as well as super helpful in squeezing me in the same day. She made me laugh often which was a very nice distraction from the stress of needing a plumber.Aiden was very sweet, helpful and honest. He truly worked his hardest to help fix my plumbing issue and was very patient with my flustered behavior and I’m so appreciate of that.Nick Cheney was very knowledgeable about everything. Even beyond his scope of practice. He was very patient, thorough as well as informative. He took the time to explain things in such great detail and made it very easy to understand what was going on. He worked diligently to solve our issue and it truly made me and my family’s night.Donovan assisted Nick with unclogging my drains as well and I’m forever grateful for the team effort!Thank you HELP!
Seth from Help was very professional, friendly and a very nice young man. He explained everything he was doing to me. Very helpful for me. I asked if I could request him for future mishaps because he was so good!
Matt Batts was outstanding in all aspects of service and interaction with me. Unfortunately, he was unable to fix the problem, however, I was not charged for the call. Even though he left us with the problem, we do not have a bad review of HELP due to Matts' mannerisms and sincere care and concern.
John Marconi
3 months ago
Nathan always does an outstanding job on my HVAC unit. Very professional and respectful
Sam correctly diagnosed the problems and properly solved them. H.E.L.P. has done good work for us. We're pleased by their electrical work, and their plumbing work.
I am 100% satisfied with my experience with Help. As a young homeowner, I am grateful with how Brian and Ronnie walked me through the process; I felt knowledgeable and able to make the best decision for my home. From the initial meeting to the installation, Help was genuine and professional. I couldn't be more impressed with the efficiency and friendliness of Darren, Tyler, and Cameron. I had the best team working on my home! Thank you Help!
Had washer line issues in a 100 year old house where all the faucets and connections were impossible to move. Phil did a great, efficient job, left me with faucets with levers and new lines to the washer so I have more control over the water in the basement . Excellent job.
Josh came out for a water leak inspection. He was very professional and knowledgeable in all aspects. He answered all the questions and was very patient. Josh also went as far as checking my water heater which had nothing to do with the initial call. He went over and beyond!Great person and employee.Thanks Josh!
Tammy Massey
7 months ago
Had a main line clog. They saved me hundreds over the other companies I called. They will be the 1st company I call from now on. Can't say enough good about the the technician that came to my home. Very courteous.
James Wickemeyer
3 months ago
Completed replacement of 5 bathroom fixtures including complete tub with quality fixtures. Work completed in 1 day by friendly professional. We love it!
Bobbie Edwards
a year ago
The two servicemen were on time, professional and very nice. Josh Butler did the talking. I didn't get the other man's name. He, Josh, explained everything to me in layman's terms, as well as answered my questions to my satisfaction. They were working at my granddaughter's and I was there to let them in. I would recommend HELP to others.
The techs who came to my house were prompt, professional, and efficient. Once they diagnosed the problems and began the repairs, they were thorough and quick, and they maintained communication with me every step of the repair. Chris was just outstanding, went above and beyond, and I would highly recommend HELP to anyone.
Our AC was on the fritz and Ashley came to service. When she informed use if the problem, she was very professional and personal. She also checked out our furnace. When she finished she need to call Brian Watters to come and assist because we needed to discuss replacement of bother units. When Brian came it felt like we knew him for years. His customer service was beyond exceptional. I would recommend HELP to anyone who needs any of the services they offer. From the experiences we've had with them over the last year, it's quite clear that they invest in their Employees and training.
Amanda Rocket
2 years ago
Alex N and HELP are awesome! Called at 1130 because my water heater wasn't working. By 4pm I have a new beautiful water heater installed. Service is safe fast friendly and professional from start to finish. Alex was awesome professional and reviewed everything with me every step of the way. He even went the extra mile and fixed my washers on my washing machine because he saw they were leaking.The company even sent a photo of Alex before he arrived. I will call HELP for all my needs. Financing options and price are awesome as well.
Matt Pierce is outstanding. Not only does he do a great job, he explains it in clear, easy to understand terms. I had a condensate pump that was making a loud noise and assumed he would replace it; instead, he examined it , cleaned and re-installed it , all at no additional cost. I always ask for Matt!
Angelica Hardee
10 months ago
Had my furnace tune up! Everything was great, provided me both long term and short term solutions. So glad I’m a part of the club and there are more services they provide.
Excellent! Called this morning and was met by a pleasant Ms. Kim whom patiently listened to my problem with my plumbing. She immediately made me an appointment for the afternoon. As my appointment was nearing, I received a phone call, then an email to tell me that Shay Lauman would arrive in 30 to 40 minutes. And that was confirmed with an email that Shay was on his way. A warm smile, clean and professionally dressed for the job, and respect shown at all times by Shay. He was patient as he listened to what had happened, got his equipment, and went straight to work. This was nothing but a very pleasant experience from beginning to end. My sister and I are so happy and so pleased with everything. I will tell everyone I can what a great service at a fair price, the honesty and respect shown to me, my sister, pets, and property. Thank you- a job well done! Sincerely, Ani Gentry
Cathy Richards
a year ago
Matthew was great. He made sure that I understood how my new system worked! Very impressed by all the knowledge that all your service people know! I am one very satisfied client!
Cathy Phiester
9 months ago
Brandon and John were very professional and did an excellent job on replacing my water heater and 60 year old pipes. Even though I knew that they were going to be dealing with problems from it being so old they never let it show The whole experience was great.
Rufus Cunningham
3 months ago
Michael, his working to get us the correct quote... so he's going to check with his manager first. He was very thorough in the inspection, explaining how everything works and I'm sure if we can't use your company for this job, we will call back in the future. I just hope all your professionals are a good as Mike.
Great experience with Derek. He was professional and very friendly. He was thorough in answering all of our questions. After our experience with this company, I was very upset with one of their competetors who came last year and basically lied to us about what the issues with our underground piping.
Kenny Bostick
a month ago
Nathan Bauer with HELP is great, professional, knowledgeable, and thorough. I had a new mini-split installed and he came out at my request to make sure everything was working the way it was supposed to be. He's extremely polite, confident, and doesn't cut corners. Highly recommend this company and this technician to any inquiring minds.
Cheryl Callahan
a month ago
HELP reached out to me and let me know it was time for the yearly tune up. Which was free since I’m a club member. The tech showed up on time and got the work done in a reasonable time. She even gave me a heads up that a part will need to be replaced within the next couple of years.
Heidi Eldridge
9 months ago
Extremely helpful from customer service call to Spencer the tech that came out. I would recommend this company and will be using thier services in future. Cost was less than I expected to pay with other companies
AJ checked out our thermostat and got it working for us. He was so helpful and professional. HELP is always a joy to have in our home and I would highly recommend to anyone and everyone.
HELP did a fantastic job in fixing three separate issues at my Mother-in-Laws home. The technician was extremely nice, knowledgeable, and professional.
Kristen Stoffer
5 months ago
Positive experience from the start as they were able to come out same day. They were accurate with the time window and called before arriving with plenty of notice. Austin was very personable and attentive to the concerns. I feel like Austin truly listened to the details I was telling him. He worked to ensure we were fixing the root cause and not just fixing the subsequent problems it was causing. I appreciate his ability to simply explain the issues to me and how he would address them in order to resolve the problem. Thank you Austin!
Barbara Moloney
a year ago
KUDOS! Darren and Tyler just completed install on our new HVAC system. They were very professional and thorough. They made sure we were satisfied with all their work. I will be recommending HELP to all my family and friends.
David Konopka
4 months ago
Great job unclogging my kitchen drain. I also had HELP provide a quote for replacing an outdoor water faucet. The quote was 400.00 higher than the competitions quote for the same job.
Our Help technician Joe Beck was very knowledgeable about our plumbing issues. We had both water heater and main waterline problems. Joe quickly assessed the problems and gave us an all inclusive quote right away. We were ready to proceed so he quickly obtained the parts he needed and worked to fix the issues. There was a stubborn area at the water main and Joe worked through it patiently and professionally. He stuck with us until it was fixed completely, even after having to go get additional parts. He was neat with his work and was very polite. We highly recommend him for all your plumbing needs. Thanks Joe!!
Barbara Greiner
a year ago
Incredible effort by Erin!! I couldn't be happier with his abilities, his care in doing the job, he was innovative when he experienced roadblocks to get the job done. He was the best of the best!! Thank you Erin, so much!! Xoxo 🤗🤗😁😁🎉🎉🎉🎉🙂😉.Matt did a wonderful job!! He corrected a mistake the last air conditioner guy made in doing an annual check. The last person forgot to connect three wires in the air conditioner unit, which kept the unit from going on!! We had no cold air!! Matt discovered the problem immediately!! He also did a system check to make sure the coolant was working well...and reviewed the thermostat settings with me. Matt is extremely friendly, efficient, capable and knowledgeable!! He is a pleasure to talk with, patient in explaining anything about his work/company. He is an asset to his company!!
Brady was exceptional! His service was very thorough and thoughtful. He did an excellent job explaining his whole process of what he was doing. When he left it was as if no one even came! I highly recommend this place. You have a customer for life if this is how your employees work! Great job!
Andrew Jackson
a year ago
Esteban and Nick went above and beyond to remedy my sewage main line issue. They kept me aware of what might happen (thankfully nothing more did) and made sure I was informed of everything that was going on. I will happily recommend HELP to my friends and family if they need any of their services. Well done!
Austin was very professional. He knew what he was doing, was friendly and did a very good job
Michael Westrich
8 months ago
Help HVAC was excellent. We had just purchase a new HVAC system from them and heat was not kicking on.Contacted HELP and promptly sent out a technician (Donnie) the next day first thing in the morning. Donnie showed up promptly and was very nice.Donnie quickly diagnosed the problem and fixed it. There was no charge from HELP it was covered under the warranty from HELP.FYI Do not hesitate to purchase the membership for the monthly charge it is well worth it. It helps you get priority scheduling and discounts on different services from HELP. It has saved us thousands.Thank you Donnie and HELP.
He came in and was able to identify and fix the problem looks clean and he was very helpful and informative
Lorelle James
3 months ago
Excellent service 👍 Marty went over and beyond to make sure my system was working properly!
Prompt, efficient and no issues. Josh was a pleasure to have working in my home. He was so thorough and knowledgeable! I would be very happy if he could handle my service and any maintenance every time.
Phil was very helpful with my plumbing project. He explained everything, kept me updated and left everything clean
Had Casey come by today for my furnace tune up and wow what a job he did. Very thorough and complete and felt like I was really getting a good solid tune up. If I could get him moving forward I would be happy - Great Job 👏🏻
Cooling system quit working. Had to replace the thermostat
Rick Elcessor
2 months ago
I have had them replace my sewer line in the basement, sleeve the sewer pipe out to the road, replace electric service with 200 Amp and replace my furnace. They're not necessarily the cheapest but I have had nothing but top notch professionalism out of these folks. I highly recommend .
Mike was great! He showed up on time, did great work in a timely fashion and was responsive to all of my questions/concerns. His work area was cleaner then when he started. Thanks Mike and Dillon!
Lori Hiltenbeitel
2 years ago
One of the very best customer service experiences I have had! Matthew A. was not only a joy to chat with as he explained how he went about solving a tricky and stubborn issue with my AC, but went above and beyond taking the time to make sure everything was truly working the way it should! What an asset to the HELP Team to have him with your company. I have to say, it felt like a trustworthy friend had been over to help me figure out the AC issue. How rare is that these days to have that experience! If you're lucky enough to get Matthew when you use HELP you will not be disappointed! Amazing!
HELP was professional, timely and honest. They assessed my urgent repair need and went the extra mile to complete routine maintenance as well. The service professional, Edgar, completed the repairs quickly and thoroughly and ensured any warranties I had were applied to the cost of the service. Edgar was friendly, knowledgeable and professional, and he treated me as a valued customer. I would definitely recommend him to others and would confidently reach out for his assistance again, should a new need arise.
Judith Meiering
2 months ago
Nolan serviced my AC today; he was knowledgeable, courteous, and efficient. I am very pleased.
Stephanie Verhiley
8 months ago
Steven and Jacob did a great job cleaning out our kitchen drain. I was worried they would have to cancel due to a winter storm but they arrived on time and thankfully fixed our kitchen drain before Christmas! You can't beat the price of HELP. Other plumbers quoted hourly rates that were 3x the price of HELP's set price of $97. Thank you so much!
Nick Steiber
11 months ago
We had an emergency leak in our shower. My wife chatted with HELP that night. They called me first thing in the morning and set up an appointment for the next day. Shortly after, they called me back to tell me they had a slot open up and someone could be here in 30 minutes! Phil showed up on time and worked quickly and efficiently. He was very knowledgeable and friendly as well. We signed up for the monthly membership and saved money on that repair and future services we'll need. Overall great experience!
The two people that came were Mark Blankenship and Timur. They came when they said they would be there. They were veryprofessional and answered any questions I had. They explained everything they were doing so I had no questions afterward. They didn't leave until I was totally satisfied and took care of recycling the parts they replaced. I would definitely recommend them to anyone that needed the same services.
Kimberly Jones
7 months ago
Danny P. was very professional and accommodating, I had business calls and he continued about his business. When finished he had paperwork prepared for my signature along with his phone number and encouraged me to call when I had the chance to discuss his findings. I did call and he took the time to explain findings, suggestions , options (even used if I were his sister this is what he'd suggest I do), this of course made me feel like family and that I could trust him. He wasn't try to sell me services I felt he was being truthful. I appreciated him and also Sonya. ThankAbraham did a great job! He was very professional. Also he left his mat if you need it back.
service tech was earlier than appointment was set for. He was very knowledgeable and professional. he explain everything he was doing so i could understand what was being done.. Also was able to get an appointment that day that i called too. Over all very happy with my service!
Danny Sullivan
a year ago
Matthew was great with our dogs, he was very attentive, knowledgeable, friendly, helpful, and I couldn't be more pleased with the service. Overall amazing experience, 10/10Alex and Dave were amazing! They were really insightful, knowledgeable, and helpful. Love everyone at this company.
HELP is very professional and easy to work with. Their techs explain things clearly and everyone is incredibly helpful and friendly
Patrick McGinley
a month ago
Shane was a very personable young man who attempted several different methods of art and discovering the problem and one’s found informed me of the price of fixing it, and when I agreed he did so completely and time efficient. I plan to use this company for future issues that I may require their services for.
George Dickey
a month ago
As is the standard for Help, Don and his partner were very professional and knowledgeable. Outstanding service.
Jason VanHook
2 months ago
I would like Jacob Betts back out on my next Furnace tune up.
Ultimately, Austin wasn’t able to clear our drain, but it wasn’t for lack of trying. He tried two different machines, but the type of pipes (and the age of the house) made things difficult.He did his best.He explained to us what was going on and be seemed genuinely disappointed that he couldn’t totally resolve our issue.I appreciate his efforts.
Zeth Harmon did a great job ,HE EXPLAIN IN DETAIL WHAT HE WAS DOING AN THE REASON BEHIND IT FOUND HIM TO BE VERY KNOWLEDGEABLE AN PROFESSIONAL. This young man was her for 6 to8 hours to change out my water shut off valves an informed me that everything about the water heater was not up to code so he planned a great plan to reroute all the plumbing an replace the water heater an all the vaules bring everything up to code I have been with this company for 3 years now an have excellent service every time . I would like to recommend Zeth for Employee of the week or month , customer. RICK RENNERS
Gayle Riesenberg
3 months ago
These gentlemen were very personable yet courteous and professional. Wouldn't hesitate to call Help again.
David Crookham
2 weeks ago
Nolan did an excellent job on my A/C tune up. He was knowledgeable, thorough, and personable. I highly recommend Nolan with HELP Plumbing, Heating, Cooling, and Drains.
Rodney Clark
7 months ago
Garrick Smith come out to assist me today in getting a quote to install my furnace. He was very professional, very friendly, and did a fantastic job of building trust and explaining the benefits that are offered in addition to the equipment. Idk when his last rasie was, but give him another!
Jessica Sepp
3 months ago
Aiden was an absolute professional and was amazing even with my five year old asking a thousand questions and the dog barking. He got everything fixed in record time and was super flexible. We have had great experiences with this company and though there are discount options having peace of mind that the job is done right the first time is a better value in the long run!
My water heater wasn't working, called them, there was somebody here within an hour, and they got it working within minutes. Very courteous. Extremely helpful. Had another visit since the water heater, furnace inspection. My furnace was old and I was expecting bad news. He explained my options very well. Courteous Service as always. Always will give help a very excellent recommendation. Another visit. Representative came to give estimate. Explained everything quite thoroughly and clearly. Very good, professional and friendly. I
Deeds Reasch
3 months ago
I have used HELP four times now three times for heat pump/furnace tune up and the other for electrical outlets. All technicians were friendly, knowledgeable, and respectful of our property. Would definitely recommend!!
Service technician was courteous efficient and fixed the problem without any issues. Good value and responded very quickly. Would highly recommend Helps business!!!
Majidah Am Qadir
5 months ago
Everyone was very helpful and professional. I felt very comfortable, informed and that I was being dealt with honestly.
Not only was he professional in his work. He explained everything to me to give me a better understanding of what was getting fix and why it needed to be fix. He was respectful of my property and make sure to leave the area better than he arrived.
I am very happy with the service I received. Both techs were polite and professional. They didn't make me feel like a dummy because I didn't know how to clear the shower drain!! Btw, I know how to do it now thanks to them. Thank you to the techs and the lady I spoke to on the phone when I scheduled my appointment.
elizabeth rombach
a year ago
Cole took care of a multitude of problems in our aging plumbing. (27 years) He was thorough in explanation of the problem and presented us with various options and the consequences of each one. He did not rush us on anything and answered many questions from my husband.He was very personable in his approach & was able to build trust with us thru these actions. The things he installed looked really good and we think we got a good quality product. We feel great relief now that the issues are fixed. He could work in our home any day.
I was quite pleased with Rick from this company HELP. I called because I thought my water heater was leaking but that was not the problem after all. Rick checked different things and saw that the pvc tube from my furnace was the problem so he fixed it. He was awesome and very personable, professional and explained different things to me. Thank you RICK and HELP!!
Spent over $34,000 with HELP when we bought our house last year, Had plumbing completely redone with copper, new furnace, Central air unit (3 ton), new water heater and wifi thermostat. My brand new AC has frozen up twice this week, Filters are good and constantly maintained, They claim a 100% guarantee and i'm not happy. I am a disabled veteran and am on a fixed income. I spent everything i had with this company and i would not recommend.
Peggy Shepherd
5 months ago
Jacob L arrived right on time and got right to work! He explained what he was doing and was very polite when he needed to ask a question! He answered my questions! My system is good to go and I feel very satisfied with the work done! Jacob was a very nice young man, I enjoyed chatting with him!
Phillip L. Reese
4 months ago
Brandon J. and Jacob was very knowledgeable and professional and very respectful and courteous.
HELP Home Services were a life saver!!!! They were the only ones who could assist me and come out to my home in reasonable timing! I was having some clogging issues with my bath tub and toilet, their technician Bethany was súper professional, friendly, polite, positive, knowledgeable and had great communication! She made the process easy and smooth made sure I knew what type services she was going to perform, answered all my questions and concerns. Even recommended a lot of things such as future services and promotions! Lastly she fixed the problem and my toilet and bathtub are back working!!! If it wasn’t for HELP i would’ve had to spend money on a hotel which I could not afford to do.. so Thank you all for your hard work and services greatly appreciated!!Sincerely a satisfied happy customer
Abraham was great and always on time. We had a minor issue with the first repair, but he came right out to fix it and make things right. Very good customer service.
Had this service on two rental properties. The service team was always late even giving their two hour service window, which was challenging as I live an hour away from the property. They wouldn't cancel my service club subscription until 3 months after selling the property after several attempts and arguing with the lady over the phone and through email about it. Pointless club that I didn't even use. Cost me more time, money, and headache. Plumber took over 14 hours to install a water heater and then didn't do it correctly causing a gas leak that the local gas company guy had to repair. Would not recommend.
Mackenzie Duan
3 weeks ago
We had a plumbing emergency and Mitchal came out on a Sunday night to make sure we could get back to using our water. He was professional, kind, and made sure everything was in order. Thank you!!!!
Katie Wietmarschen
a week ago
Steffan was great! He was friendly, polite, and even cleaned up after the plumbing technician had left a mess. He put up with our (crated) barking German shepherd also.
Linda Kennedy
10 months ago
The techs were extremely polite and pleasant. They got right to work and since the unit was not worth repairing they connected us with Josh who could see about getting a new one. He was prompt in coming to the house and began the process of getting a new furnace immediately. All were very nice to work with.
M Lou Vaught
2 months ago
Had the nicest most polite service man I have ever come across in my entire life!
Emily Kreinest
6 months ago
Jacob was great! Was able to sus out the clog quickly and had great humor about getting into the crawl space to get to the pipes. Great value, will definitely go to them again if I need
Faith McLaughlin
10 months ago
Serh was awesome!! He arrived on time and quickly got to work on servicing my furnace/ac system. He was very knowledgeable and efficient and kept my house clean. Will totally use again!
The plumbing expert Michael worked on our kitchen sink clog and had it fixed in under 1 hr.Great service and affordability withoit hidden fees. I will always us HELP Plumbing for all my plumbing needs and will highly recommend HELP Plumbing
Robert Maine
2 months ago
Personal and professional. Understood our needs to limp through a year before replacement
I had this company out to look at a leak (from the attic furnace). The furnace is only 2 yrs old. They did point out some code violations and went on to sell me a new furnace and AC. They installed it recently. When I initially I was told about their membership ($20/mo) and the benefits. Since I have two HVAC systems, I asked if I need 2 separate memberships. He said “no, it will cover both) so I signed up. A couple of weeks later, a hand-held shower handle broke off a jacuzzi tub and the hose fell down into the wall. I called and they said they could take care of it. I scheduled an appt. They called the day of and said they needed to reschedule. I rescheduled. They couldn’t make that one either but I was leaving for vaca. They sent someone out and they couldn’t help! Then I get an email to call and schedule my furnace tune ups because they are already booking for Oct. So, while I’m on vaca, I called to book it. She told me they’re only scheduling for AC tuneup. I told her what I was told as. I also asked her if my membership took care of the tuneups for both furnaces and she said it did not. I was very frustrated and wrote a review. They did review the records and found I was correct and apologized and provided a satisfactory resolution and scheduled an appt for tune ups on both furnaces. I will give them another try. I was pleased with their quick response. Customer Service, unfortunately, is a thing of the past, but they did come through! 👍
The customer service and quality is top notch. They have always been quick to fit us in the schedule, prompt with letting us know when they are on the way, and very communicative through the whole process. We’ve had a great experience with all of the technicians who have come to our house for various jobs - fix water heater leak, annual servicing of HVAC, and repair of faucet under kitchen sink. The team is always very respectful, wears masks, and keeps the area clean. I would highly recommend HELP! to anyone around Cincinnati in need of the services they provide.
Laura Saunders
5 months ago
Tech Jason was timely, very knowledgeable, mannered, and made sure all my questions were answered. Great job!
A sales not a service companySewer had backed up. They were the only ones who could come right out other companies said about a 100.After all the added fees and up charges ir was going to be 450
Tech was great and knowledgeable! Got there quick and fixed the problem!
Dylan was very efficient and knowledgeable about our system and the repair and the servicing our unit. All together HELP was quick and very responsive both at the office level and our technician Dylan in our home.
Beverly McCabe
a year ago
We are contemplating either repairing or replacing our HVAC system. Garrett assessed our existing system, gave us the options of repairing it as well as quotes on several options to replace the system. We were very impressed with his knowledge and his ability to explain how an HVAC system works to people who have absolutely no idea (It's magic!) We were very pleased with his visit and will be talking to him soon about our decision.
I have two people to thank today - this past Monday (7/10), Thomas did the majority of a vanity and plumbing installation and he did a wonderful job - thanks Thomas.Today (Friday, 7/14) Donavan installed the last piece for the vanity install from Monday that wasn't on Thomas's truck.Both Technicians were wonderful - very professional, knew what they were doing, were both neat and tidy (cleaning up after their work was done) and made sure we were happy with their work. WE ARE HAPPY! Please share our thanks to both men. They are part of the reason that we use HELP and will continue to do so.Thank you again,Ken & Mary Pat
They are always professional, and courteous, and explain what they did to correct the problem. They care about their customers! Seth did a good job repairing my air conditioning unit.He was able to come the same day I called for service… even on July 1st!
Sean Donnelly
4 weeks ago
Jacob was on time, actually a bit early and handled our electrical work. He was thorough, pragmatic and did an excellent job 👍
Morgan Schroeder
a month ago
They were very responsive to my online request and everyone kept me up to date on what to expect and was very friendly. Nick taught us a lot about our new home and was efficient and friendly. Will be using them again if something comes up!
Timothy Teglovic
a week ago
Matthew was a great technician. Knowledgeable, professional, and able to help me understand my heating and cooling better. I would recommend HELP and Matthewfor anyone in need of a similar service. It seems like I learn more and more, the more that I use HELP!
Shanna Schmitt
4 months ago
Trust them with most of my household repairs. I'm pleased with the pricing with my membership. Very professional, knowledgeable and responsive. They get things done quickly and correctly 🙂
Josh was excellent with A/C and Heating systems maintenance we requested. Congenial and caring with a high level of expertise. Gave full disclosure and helped us understand. Will call HELP again.
Josh was excellent. He arrived early and made time for us when we’re most in need during a crazy heat wave. He was patient and explained all of our options leading us eventually to what was best for my wife and I. He was also funny and relatable. He got our install moved up a day so we could be comfortable again in our house sooner than originally planned. This guy is a real asset to this company. Plus he has great taste in horror movies…
Joe Beck from HELP did an outstanding job with a very challenging repair job on a broken shower. He was very thorough in diagnosing the issue and made me feel very comfortable throughout the process. He completed the job in a timely fashion and the finished product looks great. I would highly recommend HELP for all your plumbing needs. I've used them for several jobs and every time they exceed my expectations. Thanks HELP!
Susan Kinsella
3 days ago
From start to finish my experience with HELP was very positive. A friend recommended HELP because they had been great with her plumbing situation — and I am so glad she did!
Was rough going because the recommended repair was costly and didn't fix the issue but I think Help finally got it right.
Are always helpful and informative, something that is very important to me. Sean was all of that and polite and courteous as well.
Outstanding customer service—on time—young man explained everything he was doing. Highly recommend.
Bonnie Tobias
8 months ago
The HELP plumber was professional, intelligent and friendly. He knew exactly how to fix the drain pipe and did an excellent job! I will definitely call HELP again!
Vicki Thompson
a year ago
The serviceman was on time and did a good job. We will not be using HELP again though. For installing a customer supplied standard toilet the charge was $589.00. We were not shown a breakdown of the charges or how that price was arrived at. Very expensive for a one hour installation.
Our house which uses well water had low water pressure suddenly. We replaced the submersible pump but that did not fix the low pressure problem.Called 333-HELP and they had Sam Osborne out that day. He found that the 15 year old water softener was shot and needed replacement. Sam replaced the water softener and replaced a lot of old PVC lines that lead to the water softener with new Copper lines.Sam had great attention to detail, very professional and was super friendly to work with. Explained what was needed and the best way to fix our water system.Extremely happy with HELP plumbing and would not hesitate to recommend.
Kristina Hocker
3 months ago
Casey did a great job at giving me all the details in what is wrong with my AC . He was very thorough and quick at giving me a quote for a new HVAC system and got me on the schedule for a replacement very quickly , HELP never seems to disappoint.
James Strassburger
3 days ago
Sam, performed a camera inspection of the main drain from my house to the sewer. He called before arriving to advise his arrival time. Sam explained what he was doing and invited me to watch over his shoulder on the camera screen. He was also friendly and answered my questions.
Melissa Bengel
11 months ago
We had to have a new water heater installed. Seth quickly assessed the issue, determined our needs, and installed a new water heater quicker than we had imagined could happen. Very positive experience.
Chris Weyhrich
10 months ago
Josh walked me through what was needed and why. He was very helpful and knowledgeable. Made it simple for someone who knows little about plumbing. Worked quickly and did a great job!
Mitchell did a great job. He worked hard to solve the problem.
Very professional, kind, courteous. Got the job done in a timely manner.
Once in awhile (though rarely) I am blown away (HVAC pun) when an unexpected service is completed that is far above what was expected. Brian was exceptional! I can only hope that future interactions are addressed as professionally as how Brian did. Incredible employee. Incredible young man!
Emily Bowling
2 months ago
AJ was very friendly, explained everything and the process 100%. I would highly recommend
Roxanna Mooney
10 months ago
Jacob was on time and very friendly. He introduced his upon arrival. He was very knowledgeable of his job. I would recommend him to anyone.
Ryan Mccarter
2 weeks ago
Ac went out at 4am on a Saturday morning and Andrew was right out by noon. Fixed the issue and serviced the unit very quickly and was extremely professional. 100% pleased with Andrew and the HELP team!
Larry Carter
3 months ago
They were on time. Very competent. Professionals. Worked hard.
Jasmine Dowing provided excellent service over the phone, worked hard to get me my appointments done quickly. She did a good job explaining the companies membership and I enrolled as it seems like a good deal. I was very impressed with the time and energy spent to make sure I got what I need. Prices seem very reasonable, I'm happy to work with Help Plumbing.If I can remember I will update this when my services are completed.
Cherie McDaniel
3 years ago
We appreciate Brandon’s diligence and willingness to get our electrical services up to proper code and doing his best to keep the cost most reasonable. He was patient and careful. When he left, all things were working well, but advised us that if anything should need further attention, to call back and they’d get it to proper satisfaction. He spent a lot of time here, and put things back in proper order. He also was very well liked by our little dachshund and basset hound and worked around their curiosity with what he was doing. Very nice work.
Garrell Winstead
a year ago
Help Plumbing, Heating and Cooling misrepresented the cost of a Amtrol Extrol EX-60 Expansion Tank on March 5, 2021 by $800.00Help Company won't disclose where the expansion tank was purchased, the cost, and labor to install. Help Company has a policy of Non-disclosure of any cost of parts and labor.Help Company receipt for the replacement of the expansion tank and labor was $1117.00 on March 5, 2021The Amtrol Extrol EX-60 Expansion Tank can be purchased at (Home Depot, Lowe's, Ace Hardware, Amazon, and Walmart for $100.00Help Plumbing, Heating and Cooling practices price fraud.Ohio has no law of overcharging. I will never do any business with Help and will advise everyone else not to do business..Garrell Winstead
He was very polite, thorough in explaining issue with tbe water heater and offering price to replace.
Extremely responsive to online scheduling request, fit me in as quickly as they possibly could for an AC repair in the summer. Once my technician (JJ) arrived, they were thorough, informative, and even offered some simple tips on making my home cooler and more efficient above and beyond the work he came to do. Price was fair, and I'm already looking forward to getting regular maintenance scheduled via the HELP Club - one less thing to worry about myself.
George Goodall
a week ago
Brandon, troubleshoot the problem and fixed it. Everything is working good at this time.
Chris took lots of time to do a big job but got it done in one day. He was friendly, courteous and a pleasure to talk with. The work he did entailed more than either of us thought it would because of poor wiring jobs over the years. He straightened them out. I would recommend him to anyone.
The electricians were great. They performed great work and it was done fast. They were both very nice as well. The price is a bit high so that's why HELP gets 4 stars but the electricians get 5. Update:Just had my annual AC inspection. Steffan was fantastic! The thing about HELP is they are not cheap at all but they are reliable, professional, and back their work. Nothing but great experiences with their techs. If you can pay their prices, they provide excellent service! I've decided to give them 5/5. Steffan was a big part of that.
I will first start off by saying that I originally had Jolly Heating and Air come out for an obstruction in bath tub drain. They were not able to resolve the problem. I contacted Help and Scott came out and even though the clog was pretty bad he was able to clear it. He was friendly, professional and did great work. I will definitely use Help from now on. I highly recommend!
Steph Harden
7 months ago
Seth, was our tech and handled everything via phone.
He was able to get to the house with the issues and make repairs in just a few hours after my call to HELP!!
Thanks again!!
Honest, right to the point . Came in did the work, left the work area spot less. Very friendly. Real happy with the service.
Kellie Wilfong
5 months ago
Sean from HELP was very pleasant, professional and knowledgeable. He was also very thorough. Sean took the time to answer any questions that I had about the work he'd performed, as well as answer questions about the furnace unit. A very respectful, kind and down to earth young man!
The HELP team arrived at the promised time, explained the work process, worked long and hard, and cleaned up beautifully. Tyler explained my new system carefully and offered to help with any question and needs after the service was completed. I am quite satisfied with the entire work crew so far.
We had a leak in our plumbing under our sink. We couldn’t repair it because the pipes were soldered to the pipe coming out of the wall. Seth was wonderful. He explained everything and gave me different options on how to fix the problem. He Eve gave me the “worst scenario” if had to open the drywall. He was very professional and clean! He wore covers over his shoes and cleaned up everything when he was done. I’m sure everyone has had someone come to fix something at your house leave a mess behind. He was very respectful and didn’t talk down to as other guys have in the past. I would highly recommend him and this company. I have had nothing but wonderful service with everyone I dealt with to get my sink fixed.
petra duke maxey
a year ago
Scott was respectful and were covers on his shoes. He spent all day clearing and train and clearly explained my repair options and costs. I found with my older home that the membership offered was a great benefit to me, so I purchased that. Mostly because of the great service and the fact that it was transferable.
Louis Zinkan
3 months ago
The individual that serviced my A/C was Jason, a young man that had graduated from Great Oaks. Very professional and did a great job. Definitely an asset to your company. Very satisfied with service.
Josh Was Very Helpful And Honest And Diffently Saved Me And My Puppy's Life!!!! Furnace is Shot And Have leaking Carbon Monoxide from holes in a old pipe, and water heater Also. Then checked Air Conditioner Unit and it's outdated needs Freon , but might still get some time, But Diffently WILL Call Josh WHEN I Can Figure out What I Need To get New Units!! Thanks Alot Josh For REALLY CARING FOR ME And My Puppy's Life ,He Was VERY MUCH Concerned About Us And Wanted To make sure I call Fire Department to Have A Better C. O. Detection Detector Done SO The Worst DOESN'T Happen!!! Thanks For Being So CARING Josh, God Bless You And Your Family!!! 🤗😇❤️❣️Donavon Came out the Next Day and Unclogged the Main sewer Drain which Was Clogged Extremely Bad, I worked on it All week Trying To Empty the water and plunge it Thinking it was Just backed up from leaves and Dirt which has happened in the past and had Them come and unclog it, But Here This Time it was the Main Sewer Drain That Needed Cleared out and Donavon Got The Job Done And was Extremely helpful and Very pleasant And Kind, I was REALLY Embarrassed Because I thought it was just the same thing as Last time just had A Nasty Smell and Figured it was because it had been a week in Half because I kept trying to clear it out myself, but Donavon Made Me feel very much at ease telling me he had Much worse Job's and he is used to it and let me know it WASN'T My fault Another TRUE And Excellent Technician By explaining everything to me and That it is caused probably by old pipes. House is 57yrs Old and used to have 2 trees out front yard were the drain runs and possibly a Root could have damaged the pipe Will Be following through with having him Come Back out and running A camera through it to see just exactly what is causing it and how bad or not to bad it is. Again CAN'T Thank HELP Technicians Enough For Being Extremely Helpful And Honest And VERY Respectfull To Me And JUST All Around Blessed To have There Service's, Josh Saved Are Life, And Donavon Made It Alot Better Just in Time because of a Big Rain Storm the Next Day March3, 2023 which Would Be sending That Nasty sewer water into My basement Floor Drain. Again I Can't Thank You Both ENOUGH!!!!! HELP Services is The GREATEST EVER GUARANTEED And There Technicians Are Diffently The GREATEST EVER Too! Thank You Very Much Laura Hafer!!!
Melissa Henderson
a month ago
Great service. The techs forgot to do one thing and the company immediately sent out another!
Wayne Widmeyer
4 months ago
Brian did a fantastic job servicing my a/c system. These guys are the best. You can always count on them getting the repairs done correctly. Great job.
Service department rep contacted me the day before to confirm appointment time and place. Service rep was right on time. This is the second time Aaron has been to my residence for plumbing issues. Very professional, explained the different options to me.Very clean and professional installation and repairs.
Seth was absolutely wonderful! So professional and knowledgeable! Wonderful person to send with our situation! Can’t say enough good about him ! He made our experience with Help such a positive experience! Will use Help again ! Absolutely
Bryan Hilyard
a month ago
Nolan was one of the most Professional guys that HELP has employed. He came out for a Furnace & A/C Tune up that was FREE $0 Cost for about 2.5 Hours of Work. Nolan came out looked at my Furnace and did diagnostic testing. Luckily for me all of my HVAC equipment was in good working order. Nolan is the GUY you want working on your stuff! Very professional and on-time. Nolan will try his best to fix you HVAC needs with his expertise, I hope this review will lead you to using Nolan.
Monsanta Martin
4 months ago
I needed plumbing work in three areas of my home and the job was done quietly and quickly.
Savannah McFarland
2 years ago
Andre was fantastic! We went over possible Scenarios as to why my sink wasn’t draining. From talking about taking out the ceiling in the basement, to looking at the vents, to snaking it to see what happens. I’m a first time home owner and single woman and had a couple of scammers so it was nice to have someone talk about maintenance and listen to what I thought and then not get charged an arm and a leg. You can tell that Help cares and understands wanting to save money, even when talking to the people on the phone.Thankfully it was a clogged drain and he made sure several times that it wasn’t going to backup again, even ran the dishwasher. He also inspected all of my pipes and pointed out what was going to need to be replaced and a rough estimate of the cost so I can save up. It was also great that he didn’t mind my dogs and was careful not to trigger them. Some people just try to pet or approach them without asking or reading their body language. He didn’t mind the dogs I was pet sitting even though they barked a lot and the bird was Screaming. It make me definitely not as embarrassed as I would have been.Overall 14/10 would recommend. I’m already scheduled for two more services with Help and am on their monthly plan. I’m very thankful to have a sink again!
Thank you Alex N! We had an issue with out hot water heater on a Saturday night. We called HELP and they were able to set up a next day (Sunday) appointment. Alex arrived and got right to work. He explained everything he was going to do and went over all our options. He was very professional, kept things clean, and was very respectful of our home. We thought we'd be out of hot water for a few days, but Alex and HELP took very good care of us.
Rick came and diagnosed the issue quickly and replaced both water valves behind my washer really quickly. He was very nice and friendly :) I would definitely invite help back to fix any future issues.
Aiden, the plumber who came to our home, was knowledgeable and courteous. He explained what he planned to do and when finished described what the problem had been. Aiden is a credit to HELP and is deserving of recognition. My experience with the company was also excellent.
Melissa Daniels DragonFly Jewlery Design
3 months ago
He was awesome!. My dryer wasn't drying, called and he was here within 2 hours! Now my dryer drys like a champ!
Jamie Landando
a month ago
Brian was great. He is very knowledgeable, thorough, respectful and always answers any questions I have. Top notch! Even under less than optimal weather outside, Brian made it happen. He was even prepared with a tent to protect him and his equipment while taking care of our needs.
Mike was friendly, respectful and very hardworking. Shared knowledge about his job. He used a jack hammer in my basement to remove partial old cast iron pipes under my finished basement slab, and re routed to a properly working drain. Then filled hole with pea gravel and poured new concrete.
gwendolyn rich
a year ago
Alex is a hugh asset to your company. He couldn't have been more helpful in explaining what needed to be done with our hot water heater! He represented HELP well and we will definitely call again! Job well done Alex!
Very professional, thorough and knowledgeable. However, I would appreciate not receiving the hard sell by HELP technicians for things that are very expensive. I hear the same spiel every time and my answer is still, I can't afford it.
Ibidapo Igbonegun
8 months ago
Jerry and Marty were both knowledgeable, professional, and helpful. They attempted to find a way to repair my old furnace & gave me a complete rundown of what was wrong with it before a replacement was suggested. I appreciate the efforts.
William Coston
3 days ago
Very professional and thorough. Left the are very clean.
Reviewed and explained my options.
Good experience. Thought the price was a little high considering it was all labor with no cost of parts.
Matt was able to open up two of our drains so that we are having great water drainage now. He suggested that we might want to think about getting our pipes redone in one area. Very professional and knowledgeable about the issues that we were having. Thank you
Matt did a great and very thorough job. Seeing the before and after cleaning pics on the outside unit were shocking. He was here quite a while and got everything working great. I highly recommend Matt and the HELP team.
Allen Rainey
4 months ago
Seth was great. Very knowledgeable, but cautious, and had what he needed to complete the job.
Karen Frederick
a month ago
He was here until the job was done and finished correctly
Thank you
Alicia Obringer
3 months ago
We have been club members for now 4 years. Scheduled a routine AC tune up. The technician proceeded to inspect our 7 year old furnace and inform me that the heat exchange was getting to be worn and ultimately replacing the furnace would likely be ideal because Bryant furnaces are known to have issues with this. He used a camera to inspect the inside some slight signs of overheating were noticed by tech & 4 start of what could develop into. He stated he would call bryant to see if item was under warrenty but told me that this item was never registered and planned to have his manager come out to give quotes on replacement furnace. I proceeded actually look up our furnace online and it is registered and under warrenty until 2036. This item is only 7 year old and we've experienced no issues. My AC was inspected i cant say i understood whether this item was even working properly by the end of our visit bc it appeared to be the main goal was replace a furnace. I did not appreciate the dishonesty of telling me my furnace was not registered under a warrenty, no write up was given for these findings and honestly we questioned whether the pricing is even comparable to other companies. we have decided cancel our club membership and take business elsewhere.
David Griffith
5 months ago
Matt is continually reliable, professional, and explains the complex HVAC systems in layman terms. He is the one reason I have continued HELP’s monthly maintenance service plan the past 3 years.
Robert Niehaus
4 days ago
Tyler Ferneding did electrical work for me today. He was a true professional all the way. Help is not the least expensive but you know it will be done right the first time. I will not hesitate to have Help do work for me in the future. Great job!
James was absolutely fantastic. He arrived yesterday and quickly diagnosed the issue while outlining steps to remedy. He gave us the option to begin working immediately or returning today. We opted to have him return today. He arrived on time and was efficient with his installation. He was also an excellent communicator and took steps to keep everything clean while he worked. I could not be happier with his overall service!
We were very happy with Brandon, he took care of our broken water pipe, returned promptly to fix an added pressure problem and checked everything thoroughly before leaving. He was very efficient and it was a pleasure doing business with him. I would not only recommend him to friends and family, I'd do it with pride and confidence.
Perry was very professional during his examination of my HVAC system. He pointed out the very troubling growth of mold inside the heart of the system & emphasized how bad it is to inhale the air coming out of it. I decided I need to replace my current system and Perry put me in touch with Josh, who I will meet with to discuss my replacement options. I very much enjoyed talking with Perry as we waited for the furnace to heat up so he could check out the thermostat. He’s a very kind young man & I enjoyed meeting him.
This visit was for my furnace tuneup! My service provider was prompt, professional, clean and followed safety protocol. He also communicated the service that was performed and asked if I had questions. I appreciated his knowledge and skills to accommodate the services needed. I’m glad they came before the weather change.
Lance Langdon
2 years ago
I called for service when the air conditioning in our house quit working. They responded and sent someone in less than 24 hours. That someone was Nathan Bauer. He was able to correctly diagnose the issue and make the repair quickly. He also did a thorough inspection of the complete heating and cooling system. I am very happy with the whole experience and hope to have Nathan out the next time we need service. Thank you!
Alex was my HELP Tech, and did an amazing and thorough job. He was very knowledgeable and professional. Alex was able to provided detailed explanations and clear suggestions. He did a clean fix on my washing machine water lines which were severely leaking after a full plumbing inspection. Help club is not a bad deal at all and I would highly recommend it. *added before and after photos*
Matt was so wonderful! He came out after hours in the evening and was very timely and professional. He identified the issue and fixed our furnace quickly!
Simon Haugland
2 months ago
This is by far my favorite plumbing company. The dispatch was courteous and managed to get me on the schedule within 24 hours of my call. What really blew me away though was the plumber they sent out. Auburn was fantastic. He was extremely pleasant and professional. He took time to answer my questions and explain the issue at hand in a way I could comprehend. Bonus points for the respect they showed to my home by using plastic covers on their boots when entering the house. Absolutely would recommend, and I'll definitely ask for Auburn next time I need plumbing help.
Don't expect them to show up or even cancel in a timely manner.I signed up for the HELP Club Membership Program. It's a paid service.HELP has only shown up to only 1/2 of the service calls I've scheduled with them.Their service technicians have been pretty solid but their track record for showing up for scheduled appointments is abysmal.They cancel at the very last minute, saying they have too many service calls.Rescheduling a tune up is ok. Doing it the day of the appointment and saying you can't provide the service for another month is ridiculous.They stuck us on a service call, though, too. They cancelled at 4:50 into their 3:00-5:00 time slot and we were without a kitchen sink for another 2 weeks before they finally showed up.They advertise 8-8 never late 7 days a week as the first thing on their site and their service contract is supposed to offer priority service with Over 1000 time slots available, every week, 7 days a week.This is a paid membership program, but despite that, their guarantees of timely service are not backed up by anything. Signing up for this program guarantees you nothing but a lot of wasted time and a bill for a service they cannot provide.
Mother Mayflower
a year ago
We have always received prompt friendly service. The work is very well done by well trained technicians. They go above and beyond. Matt was polite, thorough and took the time to explain to us what he had cleaned and what should be done soon. He was very helpful and took the time to tell me everything I needed to know and answered all my questions. Matt is a very big asset to HELP. Thank you Matt for all your help.
Emily “Syreene” Vitori
8 months ago
Our technician Abraham went out of his way to help us get our AC back to where it was working again and we can't thank him enough. Nice, professional, took his time to be thorough and explained the process all the way. Would definitely recommend.When we needed help with our aging furnace Alec was able to work with us and give us an option that would help us better in the long run and stay within our budget. Very helpful and would definitely recommend.Sean was very professional in performing our HVAC check-up.
Chris Stephens
a year ago
The service tech was great but the estimate was ridiculous. They wanted $896 just to install a gas shut off valve on a hot water heater, while 5 other companies quoted me with a new hot water heater, installing the new hot water heater, installing gas shut off valve, delivery and disposal of the old one for $1349 total. Then on top of that they still charged me $89 diagnostic fee to show up and leave 10 minutes later. Never again
Kristen Laureano
3 weeks ago
HELP came recommended by a friend and I am so glad they were! As we all know when one thing breaks, a few other issues follow. They have been professional, courteous, prompt, and work diligently to get the job done correctly. Their pricing is fair and most importantly they show up! No hesitation here, in using this company for any services they offer.
Steve Johnston
2 weeks ago
Fast, Professional and Friendly. Austin was on time and did excellent job.
Russell West
4 months ago
Josh was very informative as he inspected my system. Josh was here for 2nd time performing AC inspection, checking system before we get into summer heat. Requested Josh for this return trip & will request for next👍😎😎
Jennifer Winters
a month ago
Very friendly, helpful, and thorough, explained everything in very understandable terms.
Sheila Williams
2 years ago
From beginning to end, Chris was outstanding. He explained everything in great detail beforehand. He didn’t try to upsell me. He recommended exactly what I needed to power my home. He worked efficiently and cleaned up everything, reported on the job, explained warranties. Amazing job! Thanks!
Shannon Hill
2 months ago
Seth was very professional. He was friendly, and we had a great conversation about books while he was tuning up the AC system.
We have the 19.99 monthly membership. We had the furnace tune-up service Wednesday, by Caleb. Later the same day we had some plumbing issues, so we had the plumbing inspection done that afternoon, by Josh with his trainee. The very next morning we had tank rebuild on one toilet. A new senior height toilet installation in the master bath. New stainless hoses installed on laundry washing machine. I cannot say enough about HELP as a company and their employee's. The service was absolutely exemplary. Will definitely be recommending them to friends & family. It's nice to have one company able to do ALL your home services needs.
Nicholas Bertke
4 weeks ago
I'm actually very pleased with the work Alex did I need an Alex to come back today to fix or amend an issue that my previous plumber from the same company did not fully service and he was great various explanatory on the Tory on what the issue was how to corrected very calming and reassuring cause let me tell you I was very tense and very high-strung from this situation but he was very grounded And kind of verbally walked me throug Through each step-by-step of the process and really explain what needed to be done why it needed to be done and I am not in the world of plumbing but I felt like he was very in control of the situation and I greatly appreciated it I was very stressed out from the scenario and he was friendly and able to keep me grounded and definitely dispelled a lot of my stress I actually took some of his business cards because he would be the plumber that I would recommend to my friends and family when they need water he did great work and I was very pleased.
Latrice Douglas
10 months ago
I contacted HELP on Friday after I had an plumber from my home warranty come out and say they were unable to do the work. I had two gas leaks identified by Duke. Once HELP got involved Joe came out today and did excellent work with repairing all piping for gas which was successful. Duke came out and gave me the all clear turning my meter back. I am very thankful for the hard Joe was able to do.
Cynthia Hawkins
2 years ago
Cannot say enough about how wonderful HELP Plumbing is. From my initial phone call to the service tech everyone was so very nice, efficient, friendly, yet professional. Our Technician, Mike, was the best in my opinion. I have frequently seen this company in our neighborhood and thought I too would give them a try when our kitchen sink started acting up. I am so glad that I did. I highly recommend this company if you are in need.
HELP replaced my old basement concrete double sink. Estaphan was nice, and awesome professionally and personally as if I was someone he knew. I miss the honesty in businesses, which take women for granted. I am thankful for this technician and his work.
Dennis Krieger
2 months ago
Great service on an unexpected plumbing issue! Our tech Auburn is The Best HELPer!
HELP always does great and Reggie was was exceptional! Thank you for keeping us up and in good shape!
Brandon was excellent! He explained everything thoroughly, was expedient, efficient.Initial issue - electrical outlet for the dryer burned outResolution - replaced outlet (wiring and such)… also replaced old wiring in electrical box.Happy with the service!
Mike Elegeer
3 months ago
Kevin did.a great job and was very thorough. Explained everything that was happening and left everything in clean order. Would highly recommend.
Bill Beschman
2 months ago
6/27/23 Marty was very thorough and efficient. He explained everything very well and impressed me with his knowledge of the industry as well as my specific A/C system. I highly recommend Marty and HELP.Jon arrived on time and he got right to work replacing the busted toilet floor flange. He had to work with a cast iron drain and it took a while, but he got the job done. He cleaned up after himself and it looked like he had never even been here when he left. I still highly recommend HELP plumbing. (July 22, 2019)Drew arrived on time and was very thorough in his work. We only had an AC tune up today. He pointed out some things that will need my attention in the future, but not a hard sell at all. He cleaned up after himself and left everything just as he found it. I highly recommend HELP Plumbing, Heating and Air Conditioning.
Adrianne Lane
a month ago
The work was completed in a timely manner. The service technician was friendly and knowledgeable. Overall good experience!
Robyn Burton
2 months ago
Ken was an Awesome tech who diagnosed the water leak quickly and repaired lines in such a way to avoid a reoccurence. My dog even liked him! 😁
Cameron Gulley
a month ago
Kevin went above and beyond to help fix my AC unit! I am extremely greatful for his excellent service and technical mastery! I am a returning customer and highly recommend HELP!
I was very happy to see Zach G and he did what was needed in a timely and professional manner. The pricing is better than most and I love the membership plan. Highly recommend 👍 👏
Nate was our electrician. He did an amazing job. We thought it was going to be a small job but ran into some problems. Nate stayed and worked late to make sure we could have our power back on. Highly recommend using them.
Melissa Sherman
3 months ago
Inspected A/C and heating unit. Very thorough! Explained everything that he did in the inspection.
Josh B. was here again for my annual Furnace servicing. And as usual, he was a true professional. He always does a great job and provides an in-depth analysis & description of his findings and a full system evaluation. He's trustworthy, a sincere gentleman, and all around nice guy. No one Better than Josh !!! Thanks.
Ravi Kashyap
7 months ago
I am sorry I don’t remember the name of the person who fixed my plumbing issue, but he was very professional and fixed my issue without any problem. Also, the price he charged was very reasonable. I will use Help Plumbing again in the future.
Jason Charette
6 months ago
Alex was great he sat and took the time to explain everything that was going on with my furnace. He was very professional
Scott Christie
2 weeks ago
Nolan McGee came to do an annual checkup on our AC unit and furnace. He was extremely professional and thorough in his review of our system. He recommended a few upgrades to help us in the future. I highly recommended him.
Mary Sward Charlton
a month ago
Alex is very personable. I needed a faucet fixed, and it turned out to be easy. Since I had just joined the club to have yearly inspections done, he offered to do my plumbing inspection at this time. I agreed, and he went over all the things that he did. He was very thorough, and understood what should be done.
David W Hagedorn
a year ago
My technicians weren't just on time, they actually got to me earlier which started the experience off great. The technicians were clean, presentable, personable, professional, friendly and courteous. That's in addition to their knowledge and their ease in communicating all the various aspects of their service and my issues. They took care to keep everything clean and contained. This was definitely one of my most pleasant experiences with having a service performed, and I'm a retired Professional Carpenter. I will definitely be using again and for more than just a clogged sewer main.
Casey was on time, professional, and friendly. He thoroughly explained the situation with our older AC unit and even had photos of the components to show me during the explanation. Later that same day, I received detailed estimates. Great service!!
Freedom For realz
a month ago
Had a clogged 2nd floor drain. Did a great job. Cleared and ran through multiple times.
Sheldon Belcher
3 months ago
Great customer service and we never wait too long fro service.
Melissa Sherman
2 months ago
AJ was very thorough. He was polite and didn’t try to sell anything not needed.
Tyler did a fantastic job and explained EVERYTHING! Great service and came with in helper-- Great job!!!!
Herb Schneeberg
2 years ago
Had a significant leak at the shutoff valve inside a recently acquired building. On a Friday. A Friday before Memorial Day weekend. HELP was able so send Derek out who was able to replace the faulty valve.
Tanisha Davis
10 months ago
Josh was absolutely amazing! He was thorough and explained all of our options! We will request him every time for our services!
Help Home Services came to the rescue! I was able to get a plumber out to my home to fix my leaking water heater before it became a bigger problem. I called for an appointment and was able to schedule someone the next day. I am very happy with their workmanship and I was able to ask as many questions as I needed to ensure my investment is properly taken care of. THANK YOU!!!
Stephanie Wagner
2 months ago
Our tech was Caleb. He was awesome, very respectful and explained everything in detail. Will be recommending HELP to others.
Nick and Stuart were awesome. They were incredibly professional and their work was clean. I highly recommend him and HELP.
Ashley Johnson
7 months ago
First off, the technician, Kwn, wad WONDERFUL and did a great job. He made sure his shoes were covered, explained what he was doing, and answered all my questions. He also got the job done quickly, which is always nice.That being said, HOLY SMOKES IS HELP EXPENSIVE! I needed the ball valve on my main water line replaced, the pressure regulator replaced, and a new expansion tank installed. Parts were about $200 bucks. The total bill for the work (which took him about 2 hours) was over $2,000! I did sign up for the help membership, which costs $20 a month for a year, but gets you 20% off the service. That dropped the price to $1,600 (if you add in the cost of the membership, it's up around $1,800).So essentially, labor for 2 hours and one tech was $1,600! Like I understand that businesses need to make money, but that's highway robbery. I had no choice but to get it done because we had no water, so I didn't have time to shop around. However, next time, I will.
Was charged $89 as a diagnosis fee but nothing was diagnosed. The tech was nice but didn’t know how to do the tankless hot water heater flush that he was there to do. I tried to be nice and pay it and not argue with him he’s doing his job. But I called after cuz it didn’t sit right with me to pay for him being there 5 min saying he couldn’t fix either of my issues. I even asked for a partial refund but the senior manager was rude and wouldn’t even consider it so I won’t use them in the future which is fine considering their prices are also high for the service I had done at half the rate by the other company.
Jocelyn Huff
11 months ago
I had a new HVAC and AC unit installed with them last January. They were here quick because it was freezing in my house. The technicians that come to the follow up appointments are always super friendly. Roger just came to do a tuneup on our heating unit today which is included with our membership. He was super friendly and even nice to my kids and didn’t mind my cat supervising. I’ve seen complaints about the membership but I got a nice discount on my unit for signing up and it’s one less thing I have to think about remembering to do because they call me to schedule my regular maintenance.
Nancy A. Dolin
4 months ago
Jacob serviced our annual A/C maintenance. He was polite and respectful.We have been using HELP for 4 years and have always been impressed with the techs.Highly recommend this company!!
This seems like the biggest, most heavily advertised service in the area, and while I was very pleased with the people I worked with, I was not happy with the way they do business.I found it frustrating that I could not simply schedule an appointment online, that I had to talk to someone on the phone for 15-20 minutes to do what I could have typed in much faster. I can only guess that this requirement is so that they can begin the sales pitch for their multiple services and monthly maintenance plan immediately. A monthly maintenance plan that requires a year long commitment, but is more expensive if you want to pay for the year upfront. My guess is they want to get you comfortable with the monthly payments so that you never cancel them.Also, even though I provided my email over the phone, the confirmation of my appointments were hand written and sent to me in the mail. I received the confirmation and details for my appointment after my first appointment was completed.The plumber that came for my appointment was very professional and knowledgeable, and completed the work quickly and without causing me much distraction from my work day. Again, my only problem was with the company. The prices quoted seemed outrageous, for example about $400 to replace some internal hardware for a toilet. I had many items that I wanted repaired, but decided to only have one of them fixed because of the quoted prices.I then cancelled my next appointment, for an electrician, because I felt it would be a waste of time to have them come out and quote me for something that I wasn't in a hurry to fix because I just assumed the price would be unreasonable.While I have no doubt, based on their place in the market, that they have no problem finding people willing and able to pay for some of their services, my suggestion to most would be to shop around for more minor repairs and not just go for the big name on all the signs.
Need a simple washer shutoff valve replaced. Simple job. The quality of work was poor and the work space was left dirty. When requested HELP to call my home warranty company they refused to HELP. I now have to pay for the work 100% and cannot have home warranty pay because of their lack of cooperation. DO NOT USE HELP!
Nakul Mohlajee
3 weeks ago
Did good work, Jacob was friendly and walked me through the process and shared what he did to fix the problem.
I felt the cost was on the pricier side even if they provide 5 years warranty.
Brooke Carpenter
2 years ago
We had excellent customer service today from our service tech Alex Nesbitt! We had a water heater put in last year by another company and it broke over the weekend so we called them out to repair it. He tried to repair it and after it didn’t work, we realized we needed a whole new water heater. He was with us the whole day and stayed until the new water heater was put in and working. He was extremely nice and explained everything thoroughly. I highly recommend having Alex and HELP!
Michelle Sandmann
4 months ago
I highly recommend Phil. He’s friendly, knowledgeable and gets the job done.
What started as a simple furnace check-up turned out to be a need to replace the furnace for safety reasons. There was a crack in the combustion chamber that would have eventually led to carbon monoxide leaks. Since our air conditioner had some age on it, as well, we decided to replace both furnace and a/c units. The work is still going on, but it has been timely with all phases of installation.
patricia poling
a month ago
Today I had Donny Carroll,I will always ask for him from this date forward. He took his time to show and explain things to me on functions of my air conditioning unit that I had no idea about. I highly recommend Donny to others as he is professional, thoroughly, checked out my air conditioning unit,helpful, kind, courteous, everything you want in a representative of the company. I will highly recommend him to my my family and girlfriends! Thanks Help for hiring Donny!!
Tasheena was courteous and professional and provided a good overview of the maintenance she did and recommendations for optional improvements.
Overall, we were very pleased with every aspect of our HELP plumbing experience. Scheduling was pleasant and quick, and technicians arrived at the scheduled time.We had water flow issues and Zach Lyons (our first tech) worked very hard (sometimes repeating previous procedures) until we and he were satisfied. Also true to their claim, everything was cleaned afterward.We then decided to have a water softener system installed because of hard water issues. Zach and Brandon (other tech) talked through our needs and explained the installation process step by step. They took time to answer any and all questions we had and again left the work space very clean.We had tried getting service from 2 local services (no openings for several days) before connecting with HELP. They are our go-to plumbing service from now on.
Steven Hoffmann
a year ago
Sean was pleasant and showed up on time. He got to work and was finished quickly. Every time I've had someone out they all have been knowledgeable, pleasant, and informative. I will continue to use.
Matt A called letting me know when he would arrive. Matt was very professional and did a great job. Answered any questions.
Steffen was a great guy, did great provided me all the details I needed and did not oversell products or services. Great experience!
Excellent Service! Jacob was extremely thorough and knowledgeable. He undoubtedly saved us from problems that were certain to come this heating season. HELP is a company I highly recommend.
Nick C was a huge help. We've had water seeping into the basement ever since purchasing the home 7 months ago. It turns out, our sewer line had several breaks. Nick showed us the breaks, explained the fixes, and kept us up to date throughout the repair process. Our basement is dry for the first time since we moved in, thank you!
Lorraine Ward
a month ago
Michael was so nice courteous and just a good guy!!
Phil came over to fix our water heater last week and was so kind and great at his job. He also installed a CO2 detector while he was at it, which was super nice. Couldn’t have had a better experience!
Raymond Rumke
2 months ago
The service was professionally done in a timely manner.. very happy with the service
Justin Hudnall
3 months ago
Matt was great, very thorough on the service and had great suggestions to improve overall service of the ac system, thanks Matt!!
Jane Carroll
7 months ago
Steffen was really good. Very knowledgeable and very helpful. I would like him to help with my services in the future.
They're back!I needed a quote to repair my water main coming in my house.Alex came out, gave me a very reasonable quote and saidhe'd have it taken care of in no time. I had several otherplumbing issues that needed attention and he added them intothe quote as well and tackled them while he was here. Hereplaced the expansion tank on my water heater as well asinstalling a new shutoff valve for my ice maker in therefridgerator. Alex explained everything he did as he went along.It has been my experience that HELP only sends the mostprofessional and experienced techs out to represent therecompany.Used the service again today.My thermostat died on me and they were out the next day to replace it for me.When HELP told me that a free plumbing inspection was part of my club membership, I thought I'd face a hard sell afterwards. No way did that happen. Jerry came in and checked all my plumbing fixtures and gave me a few ideas as to how to make a few minor corrections. I can not say enough good things about all the different HELP services I've used. It's worth every penny of the $19.95 monthly service fee.Seth showed up as expected and immediately diagnosed my cooling problem. He had me up and running in no time. He was a real life saver before the heat in the house got to bad.Parker installed new wiring to my ceilings so that I could put up several ceiling fans. He worked in a very hot attic even though we had heat warnings that day and completed the job without once complaining. Parker explained everything he was doing and was very professional during the entire installation. I've got friends who are also looking for a qualified electrician and Parker and HELP will be at the top of my list for any recommendations! THANK YOU!
Dont use this company for any repairs or maintanance! I signed up for their HVAC maintanance program. First call out was a joke. Told me he needed to shut off my furnace for safety reasons. I asked him why. When he told me why I then informed him I had retired from the local Utility company and he had no authority for such a issue. Wrote me a ridiculous price estimate to fix. I fixed it myself with a small bit of duct tape. Their repair guys are paid according to how much in repairs they can get you to okay. To all the senior citizens out there please get more than one estimate to combat tricks like this. Also to cancel their maint. program you have to send them a email, another trick. other wise it takes another month for them to process.
Nick was terrific with installing removing old water heater and replacing with new tankless. Very friendly and professional!
Aiden was great! Quick and efficient, did the job and was straight up with us on what was going on. Will go here in the future for issues.
Reggie arrived on time, was professional courteous and friendly. Explained everything done, which o could understand. Great company. Highly recommend!!!!!!
Dora Dority
10 months ago
Marty was very pleasant and knowledgable. He explained his approached to analyzing and resolving my boilers issues. And priced everything prior to proceeding. He was professional and efficient. Now we have heat! Great job!
Thomas was on time, professional, and ver knowledgeable. Excellent experience. Will do business again
Vanessa Gable
3 months ago
The customer service at HELP is commendable. It's like the Chick-Fil-A of the HVAC industry. From the initial call to the repair itself, everyone I dealt with was top notch. Matt was timely, professional, polite, knowledgeable, informative and had my 14 year old AC unit back up and running in less than 30 minutes. I'm so confident in the quality of their services that I purchased the monthly membership. I trust my home with HELP.
Dennis Teagle
2 years ago
Rob Pearl came at the time I was told someone would come to install my new toilet. They said between 10am and noon. He came at 10:30am.He explained all that he was doing to me in great detail. He explained the various options I had and their costs. He did everything very professionally. After he was finished installing the toilet he cleaned up and took away the old toilet. I would recommend using HELP plumbing to my friends. I was totally satisfied with the job Rob did.
Sara LyonWhite
6 months ago
Jerry was efficient and explained the problem and gave several options for fixes. We always have a great experience with HELP!
Very knowledgeable and fast with setting up my appointment. Arrived within an hour after scheduling in 90+ degree heat. Stuart was very helpful, comforting, worked efficiently and I would work with him in the future. I am a new club member and it is worth the membership.
Try to talk me out of a repair to our 25+ year HVAC system. Tried to convince me that I needed a new one, and there was nothing he could do to fix my issue at the time. I asked him just write up an estimate on what it would cost to fix it. He said OK, 20 minutes later he hands me a $3000 estimate. Obviously this was a ploy to try to get me to buy a new system, well it didn’t work. I didn’t use HELP, I went with a different company and got my system repaired and working again for $900. I made the decision to call HELP based on two factors. 1. When I was living at home, my mother used HELP for all of her problems, now that I think about it before she passed away about 10 years ago they talked her into buying a brand new system. I wonder if she actually even needed a new system, now that I actually had a technician out to my own house. 2. I’m a big Cincinnati Reds fan, Marty Brennaman is the spokesperson for this company and those two factors led me to dial their phone number. I never will again, I hate to say that but it’s the truth.
David Keyser
8 months ago
The technicians were very friendly and explained what the problem was in detail. They replaced the faulty outlet within a few minutes and checked to make sure it was working properly. I would definitely recommend Them to my neighbors.
Jennifer Elflein
a year ago
Everyone from this company is top notch. They are quick, professional and extremely knowledgeable. We called for boiler service and they didn’t have anyone available same day so we scheduled for 8am the next day. Soon after we hung up, we got a call that they were able to fit us in that afternoon. Very happy with this service
Bill Planzer
3 months ago
We have used HELP Many many times over the years. Their technicians are always professional and courteous . Their work is good work, a little pricey than desired, but most things nowadays is very pricy!! I would recommend to anyone who would ask.
We recently moved into a home that we bought in Morrow, OH and noticed that there were a few plumbing items that needed to be handled. We contacted a few plumbing companies that we were referred to through the Nextdoor app but only received one call back and that plumber was busy. I then remembered seeing the sign for Help Plumbing while driving along I 75 for work and we’re glad we called them. James came out and was extremely professional. He performed a complete check of all of our plumbing and then pointed out a couple of additional items that should be repaired in order to keep our new home in good repair. He fixed those issues quickly while explaining what he was going to do. We’ll be sticking with Help Plumbing for any future plumbing needs.Update - Stay away.Our first experience was great. The plumber that came out identified a few issues other than what we originally needed done and was able to work with us on pricing. Signed us up for their club to have our HVAC system checked in the spring and fall and priority appointments.Called a few times since and their prices are just way too high. The most recent was almost $600 to change out 4 valves under our bathroom sinks. This included a diagnostic fee even with telling the plumber exactly what we wanted done.Other than our first appointment, we haven't received any receipts for services.Called to cancel their club and was told we would need to repay our savings since it's a year membership. Will definitely be canceling as soon as that year is up.
Technician arrived on time. He was dressed in clean & professional uniform. Very polite & courteous. He went right to work, diagnosing the problem. He gave me all the options and pricing quickly. Ordered the parts and began working. Parts arrived quickly, and installation was underway. Nicks, work was completed in no time. Very professionally done old world quality!! Just like my grandfather and father did in their day. Great to see people who care about the right way to do it. I’m going to recommend your company to anyone that needs a job well done. Thanks Michael Blom
Lisa McLaughlin
a year ago
James is VERY thorough and not just to find extra things to fix. He does the job right the first time. He also is very careful to leave the area clean and was great about giving me updates on his progress. I will request him again!
Jerome Harrison
a year ago
Edgar was wonderful really thorough in his work. He did a great job for me. He explains to me to where I can understand. Made some recommendations. Just a really good technician. if I ever have to use you guys again for this regular service I would love for it to be. Edgar, what a good guy
Alex was great. He took the time to explain multiple options to do the repairs that fit our needs.
Diane Christian
5 days ago
We have been customers of HELP for many years. They always respond quickly and do quality work. I recommend them to anyone looking for someone who needs heating, cooling or plumbing work done.
Shabana Shakir Ahmed
5 months ago
Josh Hiner was very professional and explained in detail what was needed to be fixed. He gave us many options and told us what he thought best and economical which we really appreciated. This was our first time using HELP and because of Josh we joined their membership program. Highly recommend!!
They got their snake stuck in my sewer pipe and left it hanging out of my stack and would not call me back. I had to get another plumber to get it out. Help wanted to charge me over 10,000 to get it out and repair my pipe. Ridiculous! I payed you guys to make my problem worse! you can have your snake back Give me back my 97 dollars!
JJ Englebert is the best technician we've had at our house. Very knowledgeable and efficient. Even made small talk with our 9 month old daughter. Highly recommended.
Nick was awesome! He assessed the problem and explained the options and went right to work. He fixed the problem so quickly! He was friendly and professional. I will refer my friends to HELP.
Michelle Smith
10 months ago
Sam was very thorough in explaining issues regarding water pressure. He installed a Tank and pressure release valve in very little time - less than 1hour. Professional, good humored, and efficient!
THANK YOU
Mike Carroll
8 months ago
Jerry did an excellent job of explaining all of my options to me. While it was my decision to make he adequately explained the pros and cons of each option, which helped me make the best decision for me. I appreciated his knowledge and willingly to go over everything with me thoroughly. He was a true professional.Mike Carroll
Vianna Miller
3 years ago
Josh arrived timely, was polite, professional, and to the point. The service call wound up potentially involving new equipment, and he gave us the pros and cons of repairing vs replacing the equipment. We decided to look into financing a new HVAC unit, so Josh had to call a supervising tech who deals with that. Josh waited out in his truck for the new tech, Alex, and introduced him and showed him the issue. Josh stayed to make sure he wasn't needed further and then left. We were very pleased with his honesty and professionalism.Alex was also polite, professional, and to the point with his help in attempting financing. I find it interesting that techs who work with the larger levels of financing have additional training. That made us feel very secure about our information being used. We worked for quite a while to find financing. I hope to work with Alex later in the week and get this project done!!
Sean was very professional, knowledgeable and friendly. He explained everything and I was very pleased.
Mike Dempsey and Alex did a awesome job. He was on time very professional and helpful. He was able to come out late on a Saturday night after Christmas to handle our emergency. He did a quick fix. I would recommend Help plumbing to anyone.
First of all, the service when we called was great. They were personal and affirmed the urgency of the water heater repairs we requested. They were helpful not only setting up a timely appointment, but created a second appointment for the furnace in just minutes. The offered the HELP plan but we initially turned it down because we thought the repairs would be minor.Come the day of the appointment, they made clear communication about the time of the appointment when the technician was behind schedule. No sitting around guessing about the window they will arrive, which is nice especially with pets.James arrived and immediately surveyed the problem and saw that we were preparing to move. James pointed out several critical repairs that would have been caught in an inspection. He went through each problem personally and advised on the work and provided quotes on the spot. He asvised us on the HELP plan showing us that we'd save money by joining the year long subscription. This was especially true with other upcoming work we anticipate having as we try to sell the house.You can tell James takes great pride in his work by being thorough, honest, and relatable. He was also very respectful always wearing a face mask around our house and in our presence. Some of the best service we could ask for.
They are good and quick, probably a bit on the higher price end, but the service is reliable amd the techs are honest about if you need a particular portion of a job performed (if you are specifically asking for particular work than a general fix [ie water pressure low]).
Dick Szilasi
10 months ago
Provided pricing for a new residential HVAC system. Was very informative and explained the various options. He also answered any questions in terms that we could understand. Getting pricing from other dealers before making a decision
Jason Berman
5 months ago
Had a clog in bathroom sink. Help got out the next day. Plumber was courteous, helpful, and answered all our questions. Extremely satisfied !!
Colleen Smith
3 months ago
Quick, professional and comprehensive service. Very friendly, neat and easy to understand communication. I would definitely recommend and use this company again if the need arises!
Christine McCalley
4 months ago
I used this company about 15 years ago for a furnace repair. They conned me into joining their program so I had to pay them a monthly fee to ensure I could get service when needed and discounts on parts. This is a scam! I had to close my bank account and open a new one to stop these payments. Over the years since then I have used various other companies with great service and reasonable prices without a monthly member fee. Fast forward to 2023...our kitchen drain is clogged and my husband calls a plumber...unfortnately he called HELP. Same scam. They tried to talk him into joining the program for $19.99 a month. He said no thank you I just need this drain cleared. They set up an appointment for the following day between 10:00AM -12:00PM. My husband took the day off work for this. At 8:30AM the day of the appontment they called him to reschedule the appointment and said they couldn't get us another appointment until next week because we aren't members and this isn't an emergency. STAY AWAY FROM THIS COMPANY! They are SCAMMERS!! BTW my husband then called RotoRooter and they told him they would have a plumber there in half an hour. I know who we will be calling from now on!
A very pleasant experience with Bethany and Auburn. Both did an excellent job. Bethany was very thorough and informative in explaining the work to be done and options offered and Auburn was a very willing worker eager to learn this new job. The work was done as expected, the site cleaned up and no damage to area surrounding the floor drain.Bethany is a very knowledgeable employee and trainer.
Always on time & high quality service. Really helps keep the furnace & a/c running efficiently. I’m presented with clear explanations on maintenance steps and options when components need replacement. High quality technician.
We are very happy with the services provided. We were called 30 minutes prior to the arrival of our technician (Dillon). Very professional, knowledgeable, and answered all our questions.
Jerry and Jacob were very honest and open about products, cost and process.
Showed up on time. I reckon Matt did a good job. It is still running after he left.
Was surprised at the cost of the service.
Kyle Wilkinson
a year ago
We had a clogged main that had sewage backing up into our basement. Dylan came over early for the appointment. He was very professional and clean. He was able to clear the clog quickly, with no mess. We will definitely use them again.
Brandon Wilson
a month ago
Ryan was to my house at the time he said very knowledgeable and kind even though it was late hours came back to my home and fixed the issue the next day which was a relief because it was 90° inside.. Will recommend Ryan everytime!
Michael Dempsey
a year ago
Wow is all I can say! Austin, Darin, and their helper were great today. My HVAC system went down and I needed a new one. They were fast friendly and got me back up and running with a new unit! They need a raise!
Brionne Moore
3 years ago
Jeff was extremely helpful, explained all the options, informed us of the product’s features. He was respectful of our home and was very friendly throughout the work! Completely, totally satisfied!We have loved HELP so far. We are members and recently had them come out for a furnace tune up included in our membership. Scheduling was easy, no additional cost to us and Alex who came out was wonderful. Professional and personable.
They were very good at keeping me informed and up today. The job was done in a reasonable amount of time and they were very clean.
Josh was very professional and polite.He explained everything so I understood what he was talking about. And showed me what needed to be done, as well as what it would cost. And ask if I had questions of my own. He also gave me the numbers for the right filters for my furnace, as well as gave me hands on experience setting my system.Thank you Josh
Matt Pierce did an excellent job with my AC inspection and made sure to update their system with my latest specs! Thanks
Kevin Griffinwas very professional and effectively communicated the nature of issue and next steps
Just had my yearly furnace tune up with, David. David did a great job explaining everything and was very thorough. I have found all the techs that have visited my place to be very friendly and outgoing. Never a problem. One problem I had this year and it happened a few years ago as well is, HELP calling you the night before and saying they are going to have to reschedule for whatever reason. This is a huge inconvenience due to my work schedule. I planned their visit out months in advance, and do not understand why it has to be rescheduled for whatever reason they come up with. It’s not like they were trying to squeeze me in. Also they brag on TV how they have thousands of slots every week, so they can’t keep an appointment? Anyway, technicians are friendly and seem well trained. Thank you for that! Troy
Juston Shelton Fisher
7 months ago
Earlier than expected. Professional, polite very good at explaining the process of having not 1 but 2 furnaces installed and also a central air. They cleaned up when they was done better than it was when they arrived
Patricia Brooks
a week ago
Amazing company! Brandon is an amazing technician! I won’t be calling anyone else ever except HELP!!
Stephanie Pajak
11 months ago
Roger was unbelievably dedicated to fixing my furnace. Even though he had only come to do a tune-up, he identified several issues with the system and worked the entire afternoon and into the evening to make sure everything worked perfectly. He was kind, patient, friendly, and very professional. I really appreciate how much time and effort he put into everything.
Stephen and Josh were sent out to investigate sewage coming up in our basement drain. They were very thorough, professional, and kind. The pricing was a great value. We would definitely recommend this company.
Brandon was very professional and on time. Explained everything about the inspection of the electrical panel and the breaker. Fixed it in a reasonable time.
gabrielle hodge
a year ago
Brian went out of his way to notify me that the people who were repairing my roof drilled a screw through the copper pipe and that's why the AC was acting up. He did a fantastic job. He was VERY responsive, on time, and communicated the situation very well. He documented the whole thing so that I was prepared when the roofers asked questions. I would rate him 10 out of 10 he is a fantastic employee.
Yes Shaey did a very good job 👍 very Happy 😁 thank you
Fine young man! Thorough!! Concerned about the sewer. Would use him again.
Bobbie Bidwell
2 weeks ago
Was on time, very nice & gave me directions. Well pleased with him.
Rick was great, the whole process was well handled and all aspects of the job were explained. We have never used HELP before, it qas a great experience!
Nick Cheney was professional and on time he answered all my questions I had he even suggested the best option I should take in fixing the problem I would tell all my family and friends about help
My tech today was AJ Kolb, first time meeting this young man. He was very professional and just as nice as could be. He got my furnace all squared away for winter with no problems.
Dottie Sinclair
6 days ago
Class act so grateful that they could come out same day
Patty Sternberg
6 months ago
Brandon and his assistant were very timely, knowledgeable and friendly. They diagnosed a simple problem and fixed it immediately. It was quick and painless. They gave me several quotes for upgrades but no pressure from them to commit. A very positive experience from start to finish
Gary Strayhorn Sr.
3 months ago
Hello we're Gary and Judy, we just want to let you know that we are VERY, VERY, pleased with the outstanding work and service that the young men provided for us. We called on this past Monday look Aurburn came my husband told him we was going on with our plumbing and he at the areas that needed work. Aurburn called another guy to come out to look at the plumbing problems, we sat down they gave us options and explained every option to us my husband and I picked our option they set up the appointment for Tuesday and Wednesday 8a.m. They came on time both days .three guys came one guy upstairs bathroom and the two other guys in the basement and they all an EXCELLENT JOB!!! My husband and I are happy, excited to have this plumbing issue taking care of. Joe came back on Wednesday took care of the plumbing in the bathroom as well as the waterless tank explained everything we love it. HELP PLUMBING, HEATING AND COOLING thank you so much for your great service and your great guys that work for your company, there the BEST! I know we're need work in the future and we'll call 333-HELP!Sincerely appreciate your service.Gary and Judy Strayhorn SrOn May 18th, 2023, my husband Gary and I had a HELP HVAC Technician Tasheena Porter came to our to do service on our A/C unit. Tasheena introduced herself to me an my husband, she was on time, veryprofessional explained what service's that were preformed. My husband and I are very pleased with the quality of service we received. When we decided to get a new A/C unit Tasheena is who we would like for that service.Thank youGary and Judy Strayhorn Sr
He was very thorough and efficient. We added a couple tasks after he arrived and he did them all in a reasonable amount of time. he did an excellent job and cleaned up so much that we couldn't tell he had been here! We were very pleased!!
Jacquelyn Virgil
2 months ago
The Tech was knowledgeable, patient to answer my questions, respectful of my property, gave me info about how I could save money without being pushy. I called on Friday and work was completed on the following Monday. Jacob is an all-around nice guy. My drains are clean and I will have no problem calling this company for the next issue.
Called for support on our HVAC system. Quick response and the tech Sean who was sent out was awesome. He was very polite and clearly knows his craft! 10/10!!!
Dylan did a great job explaining the issue and root cause. He was very informative about the options and quickly installed the right equipment.
Joel Crawford
2 years ago
Our heater went out and with temps headed to the 30s in a few days we were in need of fast service. They sent someone out the same day for a full estimate on the required repairs and someone the following day for a quote on a new system. They were very thorough and showed us and explained every detail and answered all our questions clearly along the way. So we felt very confident in both their skills and the assessment of our needs. Everything was very transparent with both the assessment and their pricing. No foggy estimates and no question to what the exact problems were. We could see them ourselves.We ended up choosing a new system because the required repairs were quite extensive. They installed the system the following day. So we went from no heat to a new furnace in under 48 hours.
CINDY GEHRINGER
a week ago
Prompt, personable, and polite! Brandon is always helpful. Very thorough and goes beyond to get the job done. I will continue to use HELP for all my services as needed and will request Brandon for my electrical work.
Nakisha Newell
6 months ago
Alex was very knowledgeable and very willing to help. He worked with my needs to find the best option for me.
Deborah Abrams
3 months ago
Extremely pleased with Help. A/C went out. Called two other companies who couldn't come for days. By that time it was after 5:00. Help takes calls after 5:00. They scheduled an appointment for next morning. A/C fixed.
Had a great experience with James. He helped with our washer/dryer hookup, and also advised us things to keep an eye out for in the future. Highly recommend!
Jamie Perkins
4 weeks ago
Very positive interaction with vendor. Job took longer than expected but stuck to the price given. Will use again.
Jason was great. Polite, respectful, competent, informative, and personal.Thanks JasonEvery technician that has ever came to my house has been great.
Austin did a great job servicing my furnace to prepare it for winter. He was very pleasant, polite, and friendly, and spent an entire hour checking out my furnace, and did not try to sell me anything until I asked about my air filter and interest in reducing allergens in the air. He informed me of the options and sent me a quote to consider. Nothing pushy like some other home service companies can be. This is my typical experience with all the Help! employees we have had come to our home. Help! is a great home services company!
Bonnee Armston
7 months ago
Very professional, friendly. I wanted my Furnace repair. Due to the age and the repair that needed to be done. I realized I had to get a new furnace. Brian explained all the 3 heating units you offer. He was very knowledgeable, and helpful. I asked for his opinion, he was very detail with the heating systems. I will be replacing my furnace. I appreciate all the information that was share on the heating systems.
Maxine Still
8 months ago
Austin did a wonderful Job. He was efficient and polite and even brightened my elderly parents day. would recommend this company
molly snowden
2 years ago
Alex was super friendly and very thorough in his explanation of the repairs we we’re facing with our heat pump unit. He did a full home inspection identifying our true needs to make our unit more efficient and explained all of our options to us and answered all of our questions. Our new unit will be installed Thursday, and I expect nothing but the best!
Brian Maxwell
a month ago
Alex is amazing!!! Very knowledgeable, and checked everything to make sure I wouldn't have any issues after he left! I would recommend him for any plumbing needs!!
Paulette Brown
4 months ago
My hot water heater was leaking. Josh checked everything out and explained what he was doing. Unfortunately the hot water heater couldn't be repaired but he gave me options for replacement and explained them all. Made the appointment online, easy and timely.
CHARLES DIETZ
3 months ago
Jacob was very courteous and explained the issues and corrections very well
Kathy Mushaben
a month ago
Nolan was great. Very personable and helpful.
Great experience. I got a technician (very quickly) to come to my home. There were phone calls and texts along the way that kept me informed, plus a photo of the technician which helped me feel secure. My home is built in 1896, so plumbing issues can be complex. My problem was complex, but was resolved quickly and securely to my satisfaction. Plus, the technicians were great!!
Michael Kelly
5 months ago
I am on 8 years with a furnace installed by HELP. I have been using them for all my HVAC Plumbing needs. Quick, thorough and clean on a plugged kitchen drain today. Well done, as usual.
Ryan was very professional and knowledgeable. Matt serviced the unit and showed me what was done and why. He also made some recommendations and the cost but there was no pressure to purchase anything. The job was done in a timely manner and everything was cleaned up and working before he left. Based on my experience with Matt and Help I will recommend and use this company again. Great job
Emily Phillips
3 weeks ago
Jason did a great job fixing my hvac unit. He was quick to respond and fix the problem as well as clean up any mess that had been made by the issue. The home office was great as well, they weee price conscious for me as well as scheduled the best time to get the system fixed. Will use this company again in the future!Perry came back the second day for my tune up and cleaning. He was excellent! Great talking to him!
Great prompt service to diagnose my bad capacitor… but unfortunately more than double the average cost. Google says the average cost is $180, they charged me $528. So I guess it’s great if you can afford to pay more than double… actually almost triple.
Had a massive kitchen sink clog. First plumber I called couldn’t do it. Cost me an arm and leg. Help was up next cost me half what I spent and did just as much work. William was awesome, very personable and on the ball. Was right on time and got it knocked out.
ALCHEMIST PARK STUDIOS
a month ago
Caleb was professional courteous arrived on time did the work properly wore his protective coverings and it was a complete and total professional!
David Baughman
2 months ago
Aiden did everything I expected him to. And he didn't try to sell me extra service at this time. Everything seems to be draining just fine now.
Connie Fuller
6 months ago
Dylan was a great and helpful man. He listened to me about the problem and he saw what I needed and he fixed it with 2 other helpers, MIKE AND NICK. Very knowledgeable and very respectful 👏 👍 👌 I'm glad that I met them. THANKS
HELP scheduled an appointment when I called and Tyler came as scheduled and completed all of my electrical issues professionally and successfully.
Valerie Berns
9 months ago
Nate did a great job explaining everything and respectfully answering our questions. Another guy in training was with Nate and he also displayed professional attitude and respect. Highly recommend
Austin was prompt, friendly and very polite. He quickly diagnosed the situation and was very efficient in correcting the problem. As part of the service he checked the water pressure and inspected all elements of the plumbing fixture. I would enthusiastically recommend Austin and HELP Plumbing for any residential problem.
My plumbing issues happened during the aftermath of a blizzard. Help was the only company who could help me right away. Spencer, Nick, Ken and Mike were all great.
What a joke!! I contacted them because of poor hot water pressure. The plumber? responded and I explained the issue. There is a recirculation bypass system on the water heater and I suggested total removal of the . The plumber needed to make a couple of calls and returned with a $675 estimate!!! Removing the system would take 4 shark bites and a couple short pieces of copper. Needless to say, I sent Marty Brennemans' favorites on their way. I took the bypass apart, cleaned the filter and good to go. When I called to ask about the ridiculous repair price, Jeff said, well, we have to warranty our work!!! Simply requested a refund of the 15 minute $89 service call but no dice, hence the poor review.
We are very pleased with the installation of our new gas water heater. Nick (technician) did a great job! Highly recommend this company!
She was friendly, professional, and knowledgeable. Bethany answered all of our questions we had for her. We will ask for her next time we need H.E.L.P!
🌟🌟🌟🌟🌟
Naiya B. Sackey
a month ago
Great customer service. Always wears a smile. It has been a pleasure working with Mike. Thank you.
I am selling my home. The inspector said I had a toilet leak upstairs. Seth, installed a new one in January so I knew there was no leak. Seth checked out ceiling & toilet to find no leaks! Seth is so considerate and efficient. I was glad to have my receipt and report to send to my realitor. All clear!!
Jennifer Vasquez
3 weeks ago
My parents called HELP when their sewer line backed up into their home because they saw the ad that they will unclog ANY line for $97. Well when HELP got their they quoted them $5900. Then after they started the job they put a camera inside and told them them it would be another $2000 to flush out the line. Overall they ended up spending $7995. My parents are 82 years old and on a fixed budget and I feel they were misled by HELP. The worst part is after all was said and done MSD came out and said they would have blown out the line for them for FREE. The people at HELP come across as very nice but they are not honest. They also offer a 100% satisfaction guarantee. Well my parents are not at all satisfied and still have a looming credit card bill.
Ronnie Dawson visited our house this morning to conduct the annual AC maintenance. He arrived early due to a cancellation. The office had called to determine if this change would fit our schedule. Ronnie was professional and thorough yet added a personal touch to the visit by sharing anecdotes of his own maintenance experiences at his recently purchased first house. He concluded by giving the outside unit a meticulous cleaning and pressure check. During his visit, Ronnie was polite and aware of the rainy conditions by making certain his shoes were covered when inside our house.Great Job and hope to see you again … perhaps for our furnace maintenance in the fall.
Austin Arnold did a great job with my plumbing project. He checked out all the plumbing including the hot water heater. He found the reason for the issues & made recommendations to solve everything. He was able to quickly get everything needed, called in some extra co-workers & completed the job that day.A couple days later, I asked for additional work & Austin again did a great job.
Abraham has been to our home twice now. This sping for A/C maintenance and today for Heating maintenance. He is very professional,informative, and on time.
Thanks Abraham for the great service!
Stephanie Taylor
a month ago
Mr. Preece came to repair my sump pump and ended up replacing my hot water heater. He did and excellent job on both and was a pleasure to deal with. A plus service. Thank you!Edited on August 8, 2023 by the real Stephanie Taylor. . . .I believe this 5-star review above is a FRAUD. This was not my experience with Mr. Preece and HELP. THE TRUTH IS MY EXPERIENCE WITH THIS COMPANY WAS HORRIBLE AND I WOULD NOT RECOMMEND OR USED THEM EVER!
Reggie was professional and knowledgeable during my routine heating and air conditioning tuneup.
Don Overpeck
4 months ago
Sean was on time, clean, friendly & polite. He did a good job in a reasonable amount of time at a reasonable cost. Highly recommend.
David Hasselbeck
3 months ago
Nolan was awesome - explained everything to me … was very happy with his work !
I am completely satisfied with the work Help home services Auburn Browne did. He was very friendly, polite and respectful. Even cleaned up any mess he made. I will be using their services again.
Michael Roll
2 months ago
I do all of my HVAC business with HELP. Kevin recently got our AC unit back up and running. Kevin diagnosed the problem quickly and replaced a part in less than an hour! As is always the case, the Tech guys from HELP are courteous and highly skilled and Kevin was certainly no exception to the rule!
James was punctual and friendly. He quickly found out problem and explained it thoroughly. He offered a few different solutions for fixing/replacing, depending on our budget. I appreciated his efficiency in working as well as his ability to explain the work and make recommendations.
Derek was thorough in his work. He wore shoe coverings every time he entered my condo. Answered all my questions and concerns. Called me when I had to leave for a moment to get permission to perform a certain job. Very good plumber!
They were very good and professional. They walked me through all that they were doing. They cleaned up the area when they were done.
Amanda Brennaman
a month ago
Today we had HELP back out to our house but this time for some plumbing issues. 3 of them to be exact and each one was solved and all the items are working properly now. We were kept informed of the issues and the process to remedy them. Another A+ service, we are very happy to be associated with Help!
They have come to my home 3 times and all were positive except the 2nd time the tech was running late
Mercedes Morgan
a month ago
Nolan, the HELP technician that came to my home, was very thorough, educational, and did a great job explaining our issues and options. I would highly recommend HELP.
The tech arrived on time and very professional. He took the time to explain everything to me. I highly recommend.
Great experience with technician. He did a great job cleaning our basement drain and it all just cost 97 dollars. I would definitely call them again. He wore booties and left everything spotless
Michael Bartley
2 weeks ago
JJ was awesome. He showed up on time, was caring and concerned. He was able to answer all of my questions and concerns. I couldn’t have got the work done better for a lower price anywhere else. I am completely satisfied and will be a life long customer.
Employee was excellent. Final cost very high. Overpriced.
Sump pump replacement
Great and prompt service. technician was awesome and helpful explaining things about our plumbing we were not made aware of when we purchased the house.
Parker did a very good job, was cordial, knowledgeable and answered all of my questions. Jeff and Julie worked with me on the pricing for my project and listened well and helped me. Everyone that I dealt with was friendly and customer oriented. I had a good experience working with HELP.
Very polite and thorough. Explained everything that was done. Much appreciated!
Heidi Ziegler
3 years ago
Very satisfied with Brandon and Chris's Service. Very knowledgeable and shared their expertise in resolving the situation with us. I would definitely request their services again. I had requested Seth Harmon, but unfortunately he was tying some loose ends up with another client, which I respect that, as he is a very diligent worker (as to why I had requested him) as well. Thank You to all of your employees that we have used so far...as well as the staff that I spoke with on the phone for following through to meet our needs.
Rick Robinson is competent, efficient, and was sensitive to our concerns. He diligently worked nonstop until the installation was complete, and he he answered all our questions about followup by HELP. We are completely satisfied with Mr. Robinson’s work today.
Janyth Williams
3 days ago
I have had several plumbers here to attempt to correct the water pressure in both showers - I could barely get the shampoo out of my hair. I was afraid walls would need to be ripped out to fix them.Rick found the problem in an old clogged & unplugged water softener (apparently water was still going through it) - he bypassed the unit and now my showers are great!
Very thorough and professional. Alex also did a great job at the end with the explanation of what he did/recommended. It was Friday at 5pm when he finished and he didn’t seem rushed at all just very patient and professional.
Alex did a great job servicing my a/c unit. He was very thorough, friendly and knowledgeable. He explained everything he did to the unit so I could understand the condition of the unit.
Ronnie was my technician. Called 2 days ago because I was getting no response out of my furnace. They scheduled a very convenient evening appointment for me. Ronnie came out on time. Put his booties on to protect the floor and got to work. I was interested in what he was doing so he showed me and taught me during the entire trip. I actually learned something. Found a short in my thermostat its self. I opted to order a new one my self and he gave me good instructions on how to proceed. Less than an hour on site. Only cost $60 to get it all diagnosed.So I send my highest praises to Ronnie and the team that supports him. Without a doubt I will be using their services again. Please share with Ronnie my appreciation of his highly skilled work.Thank you 333 help-andy
Emily Goldstein
a year ago
We tried Thomas & Galbraith the day before to troubleshoot a leak. That technician wouldn't even cut out the ceiling where the leak was & made an educated guess as to what he thought the problem was. Seth was very personable & conscious of our home but also wanted to resolve the leak issue. I should have called HELP to begin with like my Husband suggested. Going forward HELP will be who we use!
Kaitlyn Dawson
a year ago
Auburn Browne did a great job at replacing my grandparents three faucets, but what really made him shine was his kindness and responsiveness for when my 83 year old Grandma tripped and fell. He was literally on his way out the door when she fell and busted her face on the hardwood floor. He dropped to his knees in concern for her. He stayed by her side and helped me pick her up off the floor and get her to the couch. He could of easily left for his job was complete, but he didn't. So not only does HELP do great work, but they have some amazing employees. Thank you so much for helping us, Auburn!p.s. this man deserves a raise!
ali carr-chellman
7 months ago
This was a great experience with a company who is interested in making more inroads into the Dayton area. I called them to give me a second opinion and an estimate on a furnace replacement if needed. They were very honest and generous with their time, explaining things clearly and helpfully. I would recommend for sure.
Jacquelyn Welsh
a year ago
Edit: when I actually tried to do dishes in the sink it seems like the pipes were not reconnected correctly and water was just draining out under my sink. They say they will come out tomorrow and fix it, I will let you k ow how that goesThe team was on time, professional, and were able to fix the problem! The best part of it was the estimate they gave me on the phone was what they charged, no random fees or surprises that I feel I have gotten from other companies in the past!
I talked to KIrstern she was very passionate about the services , I agreed to join the club and get discount s on various service for 19. 95 per month. I needed some electrical work done. When the tech arrived no one called as they said 45 minutes before he arrived. I asked him if he would put in writing everything he did for my service. He just typed electronical work. That doesn’t tell me anything. I asked before he did anything. If I would’ve known that it would have been written in that manner I would have found someone to explain what was done.
The technician arrived promptly, was polite and informative, and devised a cost-effective solution to a leak in a 95 year old galvanized steel water supply line. The repairs were made expeditiously, with water service to the house restored in just a few hours. HELP is fast, capable, and trustworthy. Highly recommended.
Patricia Trimborn
2 months ago
Arrived on time; friendly and professional; most important he is very knowledgeable and skilled.
Mellonnie Wright
a month ago
Joe did a great job very professional we were well satisfied thank you help
Alisha Wilkins
3 weeks ago
Seth did a great job! He was on time and so kind when I was running late to meet him. He was so informative and took time to answer all my questions about our AC. We just bought our first house so it was all new to me. I felt we were priced appropriately and of course, he fixed the issue so efficiently ! Couldn’t have had a better experience, thank you Seth!
Working with this company and our technician Edgar makes us realize that we made the right choice in switching to them. Everyone is professional, on time, and keep you informed of every step that is being done to your unit. Thank you HELP!
Jeff stevens
7 months ago
Zach Gibbs first technician showed up right on time. Very professional and started work right away... Cleared the clog and return later in the day with Philip Smith Senior plumber with camera to video the pipes showing video to me explaining everything as they went.Would definitely call Help again for any of my plumbing need great people. Definitely a 10 in my book.
Heather Schmid
2 years ago
JJ was our HELP Home Service technician, he was professional but personable. He explained everything to me and was able to answer any questions that I had. He was efficient with his job and when he went to pick up other parts he arrived back within the time frame he said, which I really appreciate especially when you are trying to juggle work from home schedules/kids. This is our second time having HELP out and we will continue to be customers. Thank you!
Richelle Gwin
9 months ago
We can't say enough great things about our experience...from the service call to the replacement and installation of furnace and AC unit. The service reps thoroughly explained all of the options in a way that was easy to understand so we could make an informed decision, and then the installation team was here at 8am the next day. Tyler and Brad were extremely professional - great at communicating what was being done and very respectful of our home. It was evident that every employee was well-trained and held to a high standard of service. Well done, HELP!
Michelle Hamilton
2 months ago
Everything from start to finish was efficient and professional. We had a clogged basement drain and Jacob had everything taken care of in no time. Very pleased with the service and I would definitely recommend them.
Michael did a great job also explaining everything to me
Janeacea Jones
5 months ago
Nick was a very nice guy and very professional. Left my bathrooms clean and was also quick service. I appreciate people like him.
Eric Lefebvre
2 months ago
The visit was scheduled within my needed timeframe. The tech (William R) did a fantastic job explaining the situation to me and made quick work of the problem. He also took extreme care to clean up after the work was completed. Very good experience from start to finish. Thanks, William!
Cherie Parker
a month ago
Always great service! Aaron Lyons answered my questions and went above and beyond my expectations. He even offered to help bring in my garbage cans! Wonderful experience.
Islom Burkhonov
a year ago
Unbelievable . They have warranty for 10 years and ac stopped working after 7 years . Tech found problem and it was only less than 5 mins job to replace my 7years old son can do that. Its easy job and cheap part . But for labor $271 🤣 . I said part is under warranty lemme have it and put that myself but they dont do that. Its that easy as changing batteries on my tv remote control.
I needed a laundry tub replacement for a old cask iron tub including faucets that were constantly leaking. Phil Smith arrived on time. Explain what needed to be done with options. Very professional, speedy and quality work. Love my new plumbing & tub. Will use Help for future projects 😃
Robert Kreiling
7 months ago
Mike came on a Sunday morning and repaired a leaking pipe under our kitchen sink. He had all the equipment and spare parts needed to get the job done He went above and beyond to insure that the job was done right and we were happy with the results
Zach arrived on time, was very professional, explained things about our plumbing and did a great job of fixing a clog. I'd recommend him.
Jd Hernandez
4 months ago
Nick and his supervisor Mr Betts were super courteous and took their time to explain how my HVAC should look and work. Very knowledgeable. Superb customer service skills.
Donald was very pleasent and easy to talk with. He
answered any questions i had and was knowlegable
about previous work that had been done. Good job HELP in keeping customer service as a priorty, as all employees have shown.
Derek Drifmeyer
10 months ago
I waited over a year to write this to make sure it was fair. I had HELP out to cut some roots out of my pipes. They convinced me to do a camera in my pipes. The guy that did the camera said it was the worst roots he had ever seen in his 20+ years on the job. I watched the camera as he did it. It really didn't seem that bad. He wrote up a quote for $19,000 to do about 50 feet of lining on my main sewer pipe and said that I had about a month before my plumbing was completely unusable. I said I didn't have 19k laying around to spend, so he offered to see what sort of financing options he could come up with. I very specifically asked if it was hard credit pull or soft pull. He said it was a soft pull and would not effect my credit. I immediately got a credit alert on my phone that someone had just opened an $11,000 Wells Fargo credit card in my name. I called HELPs competitor out after some more plumbing issues 6 months later. I had a collapsed pipe under my basement floor. $3000 later, my plumbing was completely fine and I haven't had another issue since then. The competitor also did a camera and said the roots were nothing to worry about and nearly every house he had worked at had roots in the pipes.The reviews for this company seem VERY suspicious. I shared my experience in my neighborhood facebook group and literally every person that replied had similar experiences with HELP. Avoid HELP. They will try to sell you work you don't need and open credit lines without permission. I will NEVER choose HELP again and I suggest you don't either.
Great technicians. Finished the job in a timely manner. Very professional and kind people
Van Krueger
10 months ago
Spencer was very excellent in every manner of his work. It was to unclog our drains. He stayed with it until solved. Very clean, orderly and put things back together. Thanks
Johnnetta Muir
3 years ago
I have been signed up with HELP plumbing for a few months. I have to say I've never been disappointed with any of the employees that have came to help. I had to call again and today, James showed up. I gotta say, James was awesome. He showed up on time and ready to HELP!!! with a smile. He never competed any additional work without first telling me of the issue and giving me a price for completion. I even added an additional problem myself and he was more than willing to fix it for me. Once the work was completed he explained after care of the drains and recommendations that might be helpful. Though the mess he himself had made was minimal, he cleaned up everything in the areas he worked in, then did a walk through with me showing all the completed work. He even took out the trash for me. When seeing the Help commercials and what they advertise, I do have to say James stayed true to the company's values! The best part is that while fixing the bathroom sink he was able to get my special needs son's necklace back. His brothers gave him that necklace the Christmas before we moved away from them and it means so much to him. Thank you James, you put a huge smile on my son's face and I truly appreciate it.
Beth Kessen
11 months ago
The man who served us was absolutely amazing. He was an expert at his trade and did everything he could to be sure our drain was clear. I don’t leave rating but this young man was awesome. If all of their employees are as good he was, they have an incredible group of employees.
Called them at 9:30 and they were here in a few hours. Fixed our problem.
Paula Clifford
3 weeks ago
Josh did an excellent job and was very knowledgeable. He thoroughly explained each step along the way. My air conditioning wasn’t working properly and needed it fixed before our 90+ degree weather starts next week. They were able to come out the same day that I called! Glad I called HELP!
Casey and HELP were amazing! They responded quickly and got our ac up and running in a day when other companies would have taken weeks. Casey was professional yet personable, honest, and made sure everything was working before he left. He took the time to explain things to me which was so helpful!
Overall my experience was good, my water heater needs replaced and the technician came out the same day but their prices for a new water heater are very high. I declined service because we found someone else who will do for over 1000.00 less for the same tank. My technician ( can’t remember his name) was very friendly and informative and even though I couldn’t afford their service someone else might.
HELP is your best bet for home improvement. They are on the pricey side but you will have the comfort of knowing it's done right the first time. If you have any electrical questions ask for Brandon, he's the best in the business.
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