Best Basement Bathroom Plumbing in Chicago IL

Came promptly, on a holiday I might add, and was very professional. Explained everything he was going to do and how best to avoid the emergency we had.

We've used Apex unfortunately a few times now. The first few were for basement flooding that led to drain repair on the city's side of things. They were incredibly responsive and informed. They handled all of the contracts and permits and city delegations. And now it was for a burst pipe. They were here 30 minutes after we called. The plumber John was fast, personable, and thorough. He assesed the problem in no time, and was here for less than an hour. Not to mention the receptionist was very calming and patient while I panicked and fumbled over my words. We've reccomended them before and will continue to reccomend them. Thanks Apex!

Chris and Mike were there in under an hour, which happily shocked me on a day when my pipes burst! They were both very down to earth, friendly, professional, and knowledgeable. I know nothing about plumbing, and they explained everything in detail and even worked very patiently on a detailed quote for future work. Most of all, they sympathized with my situation and talked to me like I was a friend, rather than a person they wanted to sell something to. I'd recommend this company to anyone who needs a plumber.

Superior service and response time to my emergency. I would certainly recommend them for any plumbing situation.

They saved us and fixed a drain under our house that was clogged by a root. They were out within 2 hours and everything was fixed in another 2 hours. They also explained everything to me so now we know what to do so the problem doesn't happen again!

Mike did an awesome job when he performed the services for my Catch Sewer Cleaning and repair. He was on time and professional, I would definitely recommend him to co- workers, family and friends. For his amazing services and affordable payment plan options.

I can't thank Mr. Love and his crew enough for their prompt and professional service. They saved our basement in the middle of a downpour and then quickly diagnosed our issues for a long term fix. We look forward to doing future business (preferably maintenance only) with them.

I thought working with Apex was the best option after reading all the positive reviews, but that was a costly mistake. I called them for two things, to fix a leaky gas shut off valve to our furnace and to install a flue pipe from our water heater out to our chimney

The technician said he couldn't fix the shut off valve and had to use a new one, which was fine. It was a small part and the cost was more than I had expected but I went along with it. The flue pipe is the project that infuriates me more. He said he could do the project and gave me a quote of almost $800. (I'm just going to round up) I thought that would include a liner that would go up our chimney in order to properly ventilate out. He went out to buy more material, came back, and got to work. I gave him his space to work and didn't supervise.

Once he left and I inspected the work, I had instant regret. I had paid for something that looked like a handyman job and did not look professional at all but at least we were safe from inhaling any exhaust.

Today, I had another professional company come out to install a new water heater. They informed me that there is no properly installed liner and that all the exhaust is traveling up and has nowhere to go but to come back down. We have to properly have the chimney lined and then they can install the new tank. So now, I will have to undo the work that the APEX technician did and have it done right. I'm especially infuriated because this is a safety issue. We've been inhaling exhaust for the past three months without even knowing it! I would seriously consider using another company when it comes to issues with furnace and water heaters.

In response to Apex support’s comment:
“Apex took you out of your dangerous situation and can not be responsible for the condition of your water heater or chimney.”

Connecting a flue pipe to an unlined chimney is not fixing a problem and does not take us out of a dangerous situation. Also, I did not blame Apex for the condition of my water heater or our chimney, my comment is about the work itself and service.

Had the technician recommended for me to have our chimney lined first, I would have done that considering it was October and the weather was more suitable for that type of work. Instead your technician had no qualms about moving forward, charged us an inexcusable amount of close to $800 to add a flue pipe to an unlined chimney, which does nothing to fix our problem. (photo attached)

He also said our water heater was a 20 gallon heater and gave me the impression that it was in worse condition than it is. He also said he could install a new water heater (apparently he thought it was OK to install a new heater without a liner) but I had my misgivings about having any additional work done.

Our water heater is actually a 40 gallon, and the new technician Im working with assured me that while our heater is old, it’s a good brand and will fortunately last until we do the proper repairs to our chimney. His words were more or less, if you’re going to do the job, let’s make sure we’re doing it right.

In addition, I would have much rather preferred a phone call or direct message to discuss the matter instead of posting this response publicly, but your customer support decided to follow up on this post instead. Considering that I sent a message directly to your website with my contact info, I find the handling of this unprofessional and will not be recommending your company.

Thank you Mike for being there within 30 min of my parents house emergency! There was water coming out of the drain on floor in boiler room and from upstairs in the dishwasher. Long story short, dirty water was accumulating and Mike and his partner came and fixed things up with a fair price. God bless and thanks again.

Chicago Water Heater and Pump Specialist offered the best price and most detailed estimate for a new water heater. During the installation process, Sam was very meticulous, providing a seamless experience. Sam was WONDERFUL, he was clean, efficient and wore his mask and shoe booties without me even asking. He took the time to answer all my repetitive questions and I felt confident he truly loved this business and wanted to look out for his customers best interests. I will absolutely call this company again if I run into trouble but that won't be for a long time because it was finally fixed right! I highly recommend Sam and Chicago Water Heater and Pump Specialist care about your well being.

Very careful and complete work. Solved all of the problem

I had a big problem at home with completely clogged bathtub. That was in the evening and we couldn't even use it. I called this company and the plumber named Ben came and did the miracle job. I say miracle, because there was a problem with access to the pipes, since we live in quite old building.Ben, as well as the office lady were very nice and professional. The whole service was fast and they were courteous enough to waive some fee for us.I will definitely call the again if any plumbing issue should occur in the future!

I've used Fix It People over the past 1.5 years 1. to replace light fixtures with fans 2. Garbage disposal install and 3. Re-installing bathroom vanity sink - each and every job they have done fantastic work! I will continue to use them for all my handy person needs!

The technician (Manny) was very punctual and professional. He repaired the problem and offered additional information about my home that I never knew. I do feel the price was a bit high but hey my problem was fixed expeditiously.