Captain Rooter Emergency Plumbers

The technician (Manny) was very punctual and professional. He repaired the problem and offered additional information about my home that I never knew. I do feel the price was a bit high but hey my problem was fixed expeditiously.

We called for a free estimate, tech came quickly which was wonderful. Gave us a quote to which we agreed to. 30min later tech tells us that we have a hard block and is unable to do the job for the agreed price but but still has to collect half of the agreed quote. This place is a complete scam. If its an easy fit sure they maybe great but if its something different then quoted they are going to charge you either way a hefty price. I called to complain and ask why this wasn't explained before the tech even came out, I got a very condescending manager who asked me so you think we should work for free? That's not what I said I called to ask why your company isn't transparent with the customers. Bottom line the quote isn't free. You have to pay $185 for it or more depending on your quote, and its not a complete diagnostic. Be aware!!

btw they have an F grade with the BBB. Please don't panic and make the same mistake I did and allow these frauds into your home.

Responded same day to look at a problem with our stove's gas line. Manny did an excellent job explaining the problem and addressing the situation. Would happily use them again.

I can't say enough good things about Brandon at Captain Rooter! He went above and beyond to make sure my kitchen was back to perfect working order before he left. Professional, great communication, skilled at his trade and an all around great guy. It was a pleasure having him in my home.

Special thank you to the owner Joel and the appointment person Roxane for being so accommodating with rescheduling and strict building rules.

We had a problem with our sewage line and called these guys to come and fix it as they had hydro jet our line before. They arrived late and took a look at the problem. We had some issue finding the sewage cap as we didn’t know exactly where it was on the property. They told us to dig for it, it would be a $185 charge. Then, they proceeded to tell us that in order to hydro jet the line, they’d need to remove my toilet - a $435 job. I told them to keep digging, verbally agreeing to the additional $185. I stepped away for a few minutes to see if I could find documentation of where the sewage cap was, and they left. Packed up their stuff and drove away. We eventually found the cap and called them back, and they were able to fix the problem, but then told us of a potentially larger issue. Given their track record and similar experiences I’ve seen, I don’t trust them at all. Will never be using these guys again.

they don't do drywall ... They'll sure use a hammer though to get to the pipes.
These are still exposed pipes in a closet I told them not to tap.
If the bones are out, use these guys. If you're residential like me, give them a dremmel in lieu of their online coupons so they don't cost you a day in paint crew time.

I was doing a renovation when COVID hit. At that time I converted my pantry to a laundry room. Fast forward a year and a half and I can finally make it a working laundry area. But come to find out the contractor I hired did not connect the splice for the gas line. It's a year and a half later so what can I do? I called after doing a google search for gas inspection and lucky for me Roxanne arranged for Manny to come out same day. He was able to connect the gas line properly and now I can use my new washer and dryer. Thank you!! I'm so glad it wasn't a gamble.

We had a kitchen sink backup in our ground-floor condo unit on a Sunday evening. The plumbers arrived within an hour and routed the drain twice with no success. While one of them tried a third time, the second went down to the building garage to listen at the point where the common drain attaches to the sewer. Sure enough you could hear and feel the rodding knocking about in the pipe. But still no luck clearing the drain. They offered to return the next day with a truck to jet the line at a cost of $1800. We signed the proposal but since the pipe is a common drain we reviewed the situation Monday morning with our condo management company. They have a designated plumber and also noted that the cost to the association would be far less. So we cancelled the jetting but paid out of pocket at Sunday evening rates for the work of the two plumbers we had engaged from Captain Rooter. The next day the association's plumbers appeared at our door with the same type of power rodder fitted with a 75-foot cable and corkscrew end. They successfully cleared the clog. They asked about the plumbing job of the previous evening and thought possibly the Captain Rooter equipment cable was too short. In fact, the plumbers on Sunday had some dialog between them about the rodder on their truck having been switched - not by them - to one with a shorter cable that was missing a corkscrew at the tip. So in the end we are left with a distinct feeling that Captain Rooter arrived with equipment that wasn't adequate for the task, and then offered a jetting alternative at a price that seems far above the average for our area. Jetting vs rodding is a debatable issue but in our case the management company decided to begin with normal rodding. While the Captain Rooter guys were professional, personable, and worked hard for the hour they spent on our drain, the experience for us was a costly disappointment.

So the person who fixed my urinal was of great help and did his job thoroughly. The business model for this company isn't very professional or honest. I was told it would be $250 to stop my urinal from leaking. Little did I know it takes 15 seconds to shut off the water.....charging $250 for that is excessive. I asked them to repair the urinal and he told me he waived the $250 fee since Im using them to fix my urinal. Apparently, it was only a tiny little gasket that needed to be replaced and that only took no more than 10 minutes. I thought that was great and assumed I would get a better rate considering they thought it could have been much worse where it was a job that would take a couple of hours.. I was completely wrong.....I was charged $450 to change a tiny gasket in my urinal that took a total of 10 minutes...won't be using their service anymore.

I've used their services twice and both times have been smooth and easy. They are SUPER fast to respond via the Yelp interface and if you call them they will connect you with a technician within the hour. In both cases, we had someone out within either an hour or two for an assessment. The latest call was for a kitchen sink emergency and Gabriel was out within 2 hours, made the assessment super quick, explained the issue and solve very thoroughly, and was back the next morning to fix everything. He was done within an hour -- sooner than expected -- and was careful to clean up any debris from the job and left the space better than he found it. Highly recommend Captain Rooter and Gabriel!

I had 4 plumbers come out to our establishment and charged us thousands of dollars and could not fix the problem with drain leaking water. Adam offered there hydro jet service and it resolved our issue right away. They came out in less then hour and service was fast and efficient. I would recommend this service to anyone having blocked of clogged pipes

Thanks
Mike
Los Comales #3

I have to call for emergency crew first thing on Monday morning. To my surprise guys did show up decently fast. Few hours later, the work was done. Adam showed good knowledge and professionalism, leaving clean room after his work. Highly recommend.

I had Adam and another representative in my home on 5.11 to inspect possible leaks from a letter I received from the City. Adam and the other rep did a great job, I paid them, and I thought our positive experience ended there. On Saturday, 5.16 I went to my basement to get my BBQ materials, (which happened to also be the place where Adam and the rep inspected for possible leaks and were left unattended for an extended period) and I found that my lighter fluid bottles were missing. I couldn't believe that it could have been Adam or the other rep, so I spent an hour looking and finally concluded that it was indeed gone and that Adam and the rep have been the only ones in my home since the purchase of the lighter fluid and the March 17th stay-at-home order. Captain Rooter was very responsive to the complaint, but I didn't appreciate that the manager tried to argue with me over the lighter fluid reimbursement. I did receive my reimbursement, but wont be hiring this company again simply because I cannot ensure the honesty and integrity of the reps they send out. I mean who steals lighter fluid!

Amazing!!!! Not only did Captain Rooter clear out my root infestation that every other company couldn’t do and said that I need a clean out installation and dig up my yard cause the cutter opening was to small and couldn’t clear out line ! Then the Captain Came out and suggested that hydro jetting would clear out line and the roots and I wouldn’t have to dig up anything , So... ok. Let see if this is true , long be hold 2 hours later clean as a whistle they showed me with the camera before and after I was impressed and saved me Thousands on top of that !!!! The real deal hydro jetting saved the day!!! you learn something new every day thanks guys!!

I Definitely don’t recommend this company for any emergency service.. needed a sewer line cleared as I was having backup in my shower… charged 475 to clear shower line which they could not clear... didn’t tell me that price before attempting to clear line.. than text me a price of 650 to try & clear the same line thru the toilet… at that point I said no.. paid them 475 +125 for emergency service fee & they left with nothing being accomplished.. he did say. If I had let him drop a camera to see which line to clear.. it would of been cheaper but Ofcourse he didn’t tell me any of that in the beginning or the 475 price til after they attempted to clear line.... had another company come the next day & clear the same line for 275 & no camera needed…so basically they wanted to charge me 1225.00 to do the same job, I got done for 275 the next day.. ripoffs!!!!!!!! Beware!!!!

Adam and Hector were the best. I had to have a gas line moved and the original person that came out said they couldn’t do the job without tearing up my cabinets, they were able to install a new line in a timely manner and without destroying my whole kitchen. Strongly suggest these guys for all your gas needs. Thanks again guys

We had a backed up drain and Bob was out to clean it out. What was supposed to be a routine job turned into a nightmare. He came in and a few minutes into it he stared there was a problem. His tool was stuck in the pipe, and we may have to open the wall. This being a newly remodeled unit this was not what we wanted to hear. He proceeded to try and retrieve it for a few hours, Jesse came out and we discussed options. One was to cut and leave the tool in the drain or we cut open the wall and pipe to retrieve it. They would then patch the pipe but we would be responsible for the repairs. I explained that this was not the best situation for me but what else can we do. Without a bathroom the unit could not be occupied. So we vacated and let them do their work.
We set up to open the wall and they cut the pipe out make their repair and it was to be done. Or so I thought. During the process they left the faucet open and all would’ve been fine but the repair they may leaked just as if it was a second faucet. It was a copper pipe and rather than sweat (weld) they installed this make shift sleeve and never tightened it. The unit was flooded and worse of leaked to several units below. We were able to dry out the unit and With the patching that had to be done it was like redoing a bathroom all over and they did not pay for any of it.
To make matters worse our neighbor got the grunt of of the water in her bathroom and it needed repairs. I spoke with Jesse and explained that things happen and we will make do with our unit but the neighbor needs to be covered by them. I expected to be able to preset the neighbors repair invoice and have no problem I felt it was reasonable and having paid for all other work out of pocket I felt this was the least Captain Rooter could do. Since presenting the invoice I have had nothing but radio silence. It’s unfortunate as I believe that all the cost should’ve been Captain Rooters but for the sake of putting this behind me I only asked they cover the neighbors damage.
I chose to share as this in hope that before they are considered for a project I relay how they performed for me. I believe it says a lot about a company by how they handle problems with their clients. I am not sure how to share pics or videos here but I’d love to share as I believe they paint a picture of the quality of work.

Stay healthy.

This is my first time using Captain Rotor. Jesse were very professional in assessing what needed to be done regarding installing a new pump. The guys were very professional the entire time. Oscar and the other guys were very expeditiously to get the work done as this was a very tedious job. I will be using this company again for my plumbing needs. I would highly recommend Captain Rotor for my plumbing needs. Thank you very much for your awesome service! I am a happy customer!

Fraudulent. Illegitimate and Not Sorry About it at all. Buyer Beware

They will not honor their warranty. They will take advantage of your emergency situation and diagnose non-working repair suggestions that you don't need, like: $1,500 hydro-jetting, when all you need is a simple rod at $450. They will not talk about it with civility over the phone. They will be rude and indignant. They will not take any responsibility for a mis-diagnosis and they will make a mountain of excuses as to why nothing is their fault. This company should take more honor in their work, but they likely won't. Therefore, until then, save your pockets and save your time by going with another firm

Brandon, from the Lyons location, was awesome, quick and efficient. He knew what he was doing, talked us through the problem, and got the job done.
Also, it was so helpful that they accept Zelle payments.
THANK YOU Brandon!! ???

Over Charged my elderly sister, left a mess, didn't bother to clean up, didn't put anything back, didn't cover up anything. Dust and Debris everywhere! She is asthmaticandthe dust went through the vents up into the house. Just awful! She asked about the warranty and he told her to read her contract! Called to complain was hung up on..told to leave a message for the manager no one has returned the call yet!! Would not recommend a them at all. Anytime you treat a senior the way they treated my elderly sister, they deserve not even the one star that I am giving them! Very Unprofessional!! Will never used their Business again!

I manage a rental property and have hired Rooter several times, both for emergency and maintenance work. They have been reliable, communicative, and professional—and the guys are just good people (shoutout Tommy and Jesse). Over the past few years, I have used a handful of different plumbing companies, and these are the best by far. Gladly recommend their services.

Outstanding! First time we encountered a clogged sewage or sewer. We called the company and in an hour Daniel came. Did a good job, He did not stop until He fixed the problem. We found out a lot of root trees in our pipes causing the clogged. Almost 2 hours working on it. I salute Him! Very hard working person. Thank you so much for all you've done.

There could be a little bit more organization they don't keep videos on file so make sure you get a copy. I had to have them come out and check on my sewer lines that they had scoped for me about nine months ago. They just showed up, luckily I was there. The guys that got there, it was almost like they were prepared for a battle with me or something... Maybe they were just busy and a little short, either way the rest of the job went similarly till the end where I was accused of accusing them of something which I never did, obviously some sort of miscommunication. At the end of the day, the work got done, I was happy enough - if you want to try to understand the process, I don't think one of the guys I got really liked to be asked questions about the process, I'm sure your experience may differ from mine. I had ended up getting a hydro jet and they cleared out another line for me. I would call them again, like I said the experience I received was a little odd but nothing out of the ordinary for contractors these days 3.5 stars will give them 4

The location in Lyons did a hydro jetting in June, my condo flooded again in July. I called six times for emergency service, nobody showed up. I spoke to the owner he said he would charge me if they came out. Not only did I have to pay someone else, but I had to pay for a very costly cleanup.

Chris just left after replacing a sump pump that went out yesterday. I had emailed late last night, and had a response first thing this morning. This is the second time I've used Captain Rooter - the first was when a team replaced my Hot Water Heater on a Sunday night back in March. This time around, I didn't even call anyone else. They've earned my business moving forward.

if i could give ZERO stars i would. plumber came in to check a leak, said it was a contractor/ tile seal issue- referred me to a contractor. contractor came in and replaced tile and re grouted our floor for 2k, 3 days later the leak is back, had to call another plumber and pay another 700 for work that could of been done the first time around if this company had of sent a competent worker. we paid 2000 for work that didnt need to be DONE.

Great experience with William & Antoine. Nice, honest guys that stuck with me throughout a few hiccups with parts. Work was done efficiently and correctly. All problems were solved completely and I just wish I had called earlier.

Not happy at all. They did work for me. I'm still having issues. They said they would come this morning, and when I call, my call is ignored. They didn't keep their appointment this morning. They offered a 30 day warranty and don't keep their word. I will not use again.Very unprofessional. Very disappointed.

We hired captain rooter to help our family during a winter freeze in February. It was the only plumber who wasn't completely booked, and it appears that was for good reason. Joel and Jesse managed to solve the problem after several days of golden time and causing tremendous damage to the walls and floor to gain access. The entire time we were trying to be upsold to buy water heaters etc which was unwelcome when they were struggling to fix the problem. Due to the huge price tag they quoted our insurance and the other contractors who came to fix the damage to the walls and floors were quite unimpressed with the quality of work. Additionally, after informing them that the work they did caused both our outdoor hoses to stop working Joel gave us a run around and after two scheduled appointments nobody showed up. Steer clear of this business. I shudder when I see one of their trucks knowing that another home owner is probably being taken advantage of.

This crew was timely, knowledgeable, and honest. When they found an issue--they helped connect me directly with the city so they could come out and assess where they need to repair. I'm grateful for their quick help.

Pat K. did a great job inspecting the underground pipes at my condo building. He showed up on time, listened to my concerns, did the requested pipe inspections, and answered my questions. The fee he charged was reasonable. Thank you Pat!

Great service from Service Technician Manny from Captain Rooter. He is skilled, excellent troubleshooter, on time & knowledgeable. Captain Rooter should be glad to have you on their team. Thank you Service Tech Manny.

With a quick response William and Damien came and fixed my basement flooding. I hope I don’t have this issue again but if I do, I know who to call.

-Called and was here in a hour
-Took less than 45minutes to fix the problem
-For the type of expertise worth the money

Thank you!!!

I recommend Pat! I had a clogged bathtub, and he was very quick & professional. He explained the issues why my tub was clogged & fixed it all in 1 hour!! He very courteous as well. Thanks Pat!!

2 residential toilets were clogged. Captain Rooter’s Plumbers came out, fixed 1 toilet using a snake, attempted to fix the 2nd toilet with the same snake, all which took 20 minutes BUT charged $500. WE STILL NEED ANOTHER PLUMBER TO FIX THE 2nd TOILET. Use another company who values customers. And their business during this Covid-19.

Bob is wonderful. We are renting an apartment in Chicago, and Bob came in and handled everything professionally and quickly. He managed all communications with the landlords and did a stand up job.

These guys are great, William and Joe came out the same day I called and power jetted my main sewer line, they even camered it too for me to make sure everything was cleaned out. Highly recommend these guys!

Plumber was detailed oriented..and professional really knew the trade took time to diagnose the problema and save me a ton of money highly recommended..

Had an issue with a toilet that had a bad fill valve. They replaced it, it works. I was charged three hundred and fifty seven dollars. If your reading this shop around. Bob was my tech.

Brandon was awesome. Came out within an hour of me calling and was able to get my drain unclogged. Would definitely have them out again.

Terrible service! They scheduled my service 4 days out and after I took off work and had all of my tenants be available to open up for them they canceled an hour after my service was scheduled and had the nerve to try to reschedule the job for the following week as if it isn’t work that needs to get done ASAP. I will never use them again!

I just used captain rooter emergency
plumbing service and they did a remarkable job. They were very prompt, courteous, professional and I highly recommend them for anyone that has plumbing needs big or small

I'm really not sure why other people gave these guys negative reviews, I found them very professional, on time, and they got the job done quickly for an affordable price. Highly recommend.

Captain Rooter’s entire team is professional, responsive, and upheld their 30 day guarantee to the T. Thank you for being a service that I can trust.

Joe and Fidel were quick, responsive and got the work done well. Would recommend these guys

Horrible service! We paid almost 5K to fix a sewer problem and we are still having issues. Do yourself a favor and find someone else. Don’t waste your time.

Completely INCOMPETENT. Scheduled an appointment and right before the visit was told that they don't serve my area, and that's after providing all my info and waiting for them days in advance.

Bob McCarthy was here promptly, fixed the problem in under 5 minutes, and it was over. Appreciate the help!

Gabe was very helpful and fast. Very polite and professional

Great business with reliable service.

good

Unprofessional!

Andrew was great!!! He explained everything that was going on and fixed our issue quickly!!!