Description
When you need an emergency plumber near me in Chicago or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, All Types Of Drain Cleaning, Backflow services, Bathroom Sink, Battery Backup Sump Pump, Circuit Breaker, Clogged Drains Or Toilets, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Serviceavailable, Flood Damage, Flooding Prevention, Free Estimate, Frozen Pipe/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Kitchen Sink, Leach Field, Leak Repair, Leaky Toilets, Location Change, Pipe Repair and Replacement Services, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement and Cleaning Services, Shower Services, Sink Repair, Sink Repair and Installation Services, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Extraction, Water Heater Repair and Replacement, Water Supply, Unclog Drain, Drain Snake, Plumbing, Sewage cleanup, Water damage-related cleanup and repair, Water damage-related mold removal,
Reviews
mj kirkland
10 months ago
We had a back up sump pump installed. The service was great as we stated in our previous review. Talking with the technician David, recommend replacing our ejector pump which was also 10 years old which could fail without warning.We agreed to have him replace it the next day. He did a great job installing a new sump pump, back up with battery and the ejector pump the next day.David was professional, punctual, courteous and efficient.We feel much better now that they have all been replaced and everything works just fine.
Oh boy...where to even begin? My roommate/tenant clogged the kitchen sink while I was away at conference without phone access. In the mean time they robbed us blind. The clog was a straightforward food clog. On day 1, a technician came in and destroyed my pipes. Horrendous leaking, completely beyond repair. Cost for this disaster: $500. My tenant then called again to have the damage repaired, at which point I joined by video call. The new technician explained that the last service had indeed been faulty, and that he had to replace all of the pipes: you can probably get your money back. I have never had issues with these pipes, which were just two years old. He did this without first asking permission, and replaced an excellent set of steel pipes with the cheapest PVC job I have ever seen (see photo). Cost for cleaning up their own mess: another $500. No refund as of yet. I will be filing a complaint with the city and disputing any charges moving forward. Avoid these swindlers at absolutely any cost.
My experience was wonderful per usual. I have confidence that whenever I use this company my plumbing issues will be resolved. Very kind and engaging technicians that explain my issue to me and what needs fixing. The ONLY grip I have is they are so darn expensive even for small jobs. If you use them expect to pay $$$. Due to this, I sometimes call other companies that take a bit longer to resolve and respond but at least I keep some change in my pocket. If not for their pricey fees Roto Rooter would receive 5 stars from me.
Jose Gallegos
2 months ago
Removed an old drum trap, and some rusted steel pipes. Replaced old s trap with p trap. Fantastic work and quick! Jesus was very professional and gave me tips on how to unclog moving forward. Highly recommend.
Miata Shulamit Boayue
6 months ago
Set an appointment for the next day and Stephen, the plumber, called and informed me that he could arrive early. The issue was a clogged sink and he explained what he would need to do to fix it and also suggested preventive measures for the future. He was very thorough and diligent in the work that he performed. He really put my mind at ease and things are working beautifully now. I give Stephen 5 stars on his professionalism, knowledge, skill and demeanor. I would choose Root-Rooter again based on my experience today.
Catisha Toney
4 months ago
They were busy the day before Christmas eve and the snow storm but they were nice, responsive and kept us up to date of any changes. They still provided us service on Christmas eve and were excellent! The repairman whose name was Tony came in very professional and got the job done quickly and was knowledgeable about the job. I have nothing but great things to say! Would recommend them anytime!!
2 stars only because he showed up quickly and actually did the job, and it seems as though I won't have any additional problems with the drain. Absolutely cannot believe that a branch line cable out cleaning cost $425. And he wanted to charge me $500, but gave me the $75 Internet coupon (but then put $625 with a $200 discount on the invoice, not sure what that's about). I was almost ready to just let it go, but then I just got a text asking if I would give a review-- why, yes, I will. I feel ripped off and taken advantage of. Next time I need service maybe I'll have to have my male tenant pretend to be the homeowner. (To be fair, it might have been the same with him, I'm now seeing a lot of these type of reviews. Should've probably checked reviews first, but I've used Roto Rooter in the past and never had this kind of issue, I figured I knew about what to expect-- not $400+!.) For that kind of money, he should've pumped out the grease trap that he said was causing the issue. (Guess who I won't be calling about that.) I even called back to ask about an estimate while the technician was here, because I've never paid that much for a drain cleanout, and the dispatcher said she can't give an estimate, or even a range of what's reasonable/what to expect. So apparently no way to know if you're being ripped off. Will not be using again.
Gunnar Michelsen
3 weeks ago
Roto-rooter is a terrible business and do not listen to anything they say. They sold me a 2 year warranty on a sump pump and when it broke from their poor installation in a year they told me they would not be able to help. Unbelievably poor service. They charged a premium on the parts and service, which I expected would result in them fixing it if it ever had a problem. Instead when they came back a year later they quoted me 1850, 600$ or 30% more than it was the year before when they did the same exact job at $1250. furthermore, their poor installation lead to a flood that will cost us more money in damages and cleaning. These people are taking advantage of customers and screwing them with high payments. DO NOT USE THEM.
I was scheduled to have an appointment from noon to 2 pm today. No one showed up at 2:30. I called, they told me they are backed up. I asked them for an approximate time they will be here, no answer. I called them every hour for an update. Finally, at 6 o’clock when I called them, they told me they won’t be coming today. I told them I am waiting for them due to a plumbing emergency while skipping to visit my mom at ICU tonite. What a horrible and non reliable service.
Leslie Reyes
2 months ago
When I called I was told that the tech would be there within the hour and he actually arrived within 20 mins. Once he arrived the tech Eddie was very professional and keep my maintenance staff informed of what he was doing. The problem was solved within less than an hour which was great. Would definitely use there services again!
Kathleen Humphries
5 months ago
The technician was prompt, polite and professional. He explained what was wrong as he showed me the problem. He then showed me the price of the new garbage disposal and explained the labor fees. I appreciated his thoroughness and work ethic.
Jonathon Seneczko
6 months ago
The service was great. On time and explained everything as we went. Put a camera in our sewer and explained what was being done now and what they would suggest for the future as well as ways to improve our situation in the meantime. I will be using Roto-Rooter for any future plumbing issues.
I used another company who totally ripped us off! Shame on you. Not showing too much intelligence on your part! Roto router was here same day and one hour later? I could actually hear the drain unclogging! Thank you for your expertise Gabriel. You are an angel. 6 month guarantee also where as other company never returned my calls . The clog was still there after 2 weeks . Will always use roto router I learned my lesson!!!
Working with Roto-Rooter was very easy. They came out the same day and at the time they told me. The person they sent was very helpful and professional. Overall a great experience.
Laura Ingram
3 months ago
Tony was extremely knowledgeable and helpful and could not have been more friendly to work with. He got the job done quickly with no issues. We will be using this service for any future needs and will be requesting Tony.
We had Roto Rooter install a a new faucet, because the 3-day-old faucet was not to my wife’s liking. That said, the initial on-site quote was $700 (or $710) because the food processor had to be detached from the sink, but when I told the plumber that a different plumber had installed the existing faucet a few days ago without removing it the price went down to $450. The installation of the new faucet went fine otherwise and the plumber was friendly, but the lack of transparency in pricing left much to be desired. Setting aside that $450 is a lot for 15 minutes of work, the it is hard to erase the bitter taste from my mouth — had I not seen another plumber work without removing the food processor or not mentioned that to Roto Rooter, I would have been charged at least $250 extra for unnecessary work.
Patrick Slevin
a month ago
If you live in Downtown Chicago choose another service.My first time attempting to use roto-rooter was today and it was absolutely terrible. I scheduled my time between 10-12 and that was confirmed. I was called at 8:15am this morning saying the person would arrive in 30 mins(8:45am), I said I can not do that I scheduled between 10-12. I was then called at 11:45 saying my service person was about 45 mins out. I had to then call at 1:45 and cancel my appointment because they were so late.Unlikely to ever schedule again and will tell people to never use this service.
I had Justin. I had water & swage backup. Not only was he knowledgable, he also took care of my problem. I will continue to use Rotor Rooter. I had other plumbers. They took my money, I would hear back from them. It would be day's later. They charged me the same as Rotor Rooter, but wouldn't show up when I needed them. I also paid extra money for their service, like cleanup. I will never go back to the plumbers who aren't affiliated with a reliable name.
Vanessa Dotson
2 months ago
Needed to have the finished basement bathroom rodded in my rental property. My usual plumber was unavailable and roto ropted was but they could not give me a general estimate over the phone for a rodding. Upon arrival the tech quoted me 900 to rod where as my usual plumber is 250-300. After they charged me a 100 diagnostic fee for coming out even tho I am aware of what the issue was and this was a temporary needed fix. Just out of curiosity I asked for an estimate on what my project repair would cost and they quoted me between 7-10k. My plumber who is licensed and bonded estimated 3k and gave the same break down. Extremely over priced and charged to do no actual labor. Would not recommend
John Edwards
5 months ago
Exceptional first-class work and service. Roto-Rooter scheduling had a representative at my house within an hour of my initial call for help. Teddy my tech was incredibly courteous, knowledgeable and had a great work ethic. Thanks Roto-Rooter Evanston.
Fast service, got the drain open fast. They were prompt, courteous, and professional. Tony and John helped a bunch and made an awful situation tolerable.
Britain Shutters
2 months ago
We had a sewer backup, and Roto-Rooter came out and fixed the issue with just a few hours. Elmar did a great job of explaining the issue and ensuring the problem was resolved.
Michelle Mitchell
a month ago
Really nice, friendly and immediate support when you have a big or small emergency. Also you receive the best quotes and skilled professional to get the job completed! Thanks Jesus for your help and services! ?
chad svastisalee
3 weeks ago
Made two requests for appointments a week apart at our building in Chicago and received no email, calls or contact. Things must be fine that Chicago Roto-Rooter doesn't need our business?
Rachel Karwowski
2 months ago
We discovered our basement under several inches of water late one evening. They showed up early the next morning, found the cause and immediately set to work on repair. They removed damaged and exposed materials from the flooding and sanitized the whole area. They even helped work with our insurance to help cover costs. The entire team we worked with were friendly, professional and efficient. Would definitely use again in such emergencies.
Kathleen Walton
4 months ago
Great Service: making appointment easy, prompt, professional, reasonable pricing. Elmer, our service man was professional, knowledgeable, respectful and courteous!! We will use Rotor Rooter in the future!
Amanda Bulow
3 months ago
Basement kept flooding, they Came same day and made sure all work was completed and working properly before leaving. awesome work. Rodded out the pipes and water drains great now!
I called Roto-Rooter to repair a drain clog in my toilet that could not be plunged. The Roto-Rooter repairman pulled up the toilet and insisted that the sewer line was not clogged, rather it was a faulty toilet p-trap that needed to be replaced. Seemed odd as I have never heard of a toilet p-trap going bad, but regardless I paid $150 for the service call and then replaced the toilet per their instruction. Unfortunately, this did not fix the problem. I later called a different plumbing company to look at this a second time. They scoped the drain line and told me there were tree roots clogging the line. They routed the drain line with a cutting tool and this ultimately corrected the drainage problem. I am disappointed that a company who specializes in this type of repair made a faulty diagnosis, which ended up costing me an extra $350 (i.e., $150 for the Roto-Rooter service call + $200 for a replacement toilet which was not really needed).
Benjamin Genous
3 months ago
My Technician Steve was very helpful informative and responsive. He was very professional and installed my hot water heater in a timely manner.. I’m very happy with the service I received…
Ismael De La Fuente
2 months ago
Sewer was spraying water back up via the man hole in front yard. He said that could not repair back it was filled
I turn off sump pump and notice the connection came apart from sump pump. Roto rooter charged 100. 00 for coming out only.
Bridgette B.
4 months ago
Tony was such a great help with our disposal! He was on time, knew his stuff, and was very sweet. Definitely recommend!
Michelle LaGrone
a month ago
I had slow draining in my tub. They came to snake the tub and that didn't work, so they tried something else. I'm grateful it worked. I learned something here. If the work you agree to them doing is not higher priced--say over $700.00 they will not honor the $75 coupon. This was a disappointment. The coupons on the website was very misleading.
When calling I had set an appointment for 10am-2pm. They called at 1:15 stating that t be there shortly. I had tenants waiting. Called @2:15 said they would be there shortly. Now it’s 4:45 they called My tenants and said they be there shortly again no show. Luckily I checked with a good friend who’s a retired plumber and told me to stay away from Roto Rooter. Maybe it was an omen.
They were amazing. My bathroom and Laundry room were flooding and water coming in with every flush! They came immediately, fixed it all, and were on the way. I have never worked with such good plumbers!
Caitlyn Harris
a month ago
Gabriel was very prompt and knowledgeable about our problem and offered extremely professional service and wonderful advice for how the problem happened and for prevention. If I have a problem again I will ask for him by name.
Paul came out and was incredible I used a different service in past from different company and all they did is ripped me off rotor rooter came and and fixed me off tech was awesome that man deserves a ride will definitely recommend
Gave me a 4 hour window and never showed up. Not even an update call out of courtesy. So I called and cancelled. Woman didn't even apologize. Just said OK thanks for letting us know. I guess this is what happens when you get too big to care. Big waste of my time. Not how I would treat 1st time callers and a potential longterm customer. I'll go somewhere else. Plenty of small businesses hungry for new business.
Did well. Prompt. Knowledgeable. Good installation. Drawback: expensive - was a bit too much for installation. I bought the unit at Home Depot. The installation cost with Toto-rooter was way too much.
lynn johnson
8 months ago
They don’t show up as scheduled. They overcharge,DAY 1: Told to expect someone between 8 and noon. Plumber showed at 2 unprepared to do the job and charging $69 for nothing: (pulling out my faucet hose so it no longer retracted breaking it even more). Then he told me he didn’t have the part — plumbers usually go get parts if they don’t have them but he was too late to do that.DAY 2: I scheduled a return with him initially quoting over $300 to change a simple pullout faucet hose. Supposed to show up between 8 and noon. Never came. I got a call at 4 pm that plumber coming TOMORROW between 8 and noon and I would be first.DAY 3: 8:30 I get a call that the plumber can’t come and would be here first thing TOMORROW.DAY 4: Nope. Never again.Totally unacceptable ‼️
Disappointing!!! This office and dispatch really need to get it together. I was continuously transferred and hung up on. I was promised a plumber within an hour for emergency and they kept me hanging on until close of day. Still no one came and when I called again they told me oops everyone went home so sorry. If they did not have available plumber same day just be honest. Hard-working people left work and gave up valuable time and dollars to give access to units. And no one came. No compensation for our time and money lost. Really rotten and selfish thing to do to string us along like that. Either woefully inept or lacking of integrity. Either way seriously horrific. I've used this company multiple times in multiple states. This office was the worst ever. They strung me along until too late to get another company out the same day, so 3 families without water for 2 days. The only positive is the pleasant plumber that finally came out the next day seemed to know his stuff and took care of business. Corroded kitchen sink drainpipe part discovered within wall covered with pvc was $700+ dollars. The phone customer service and dispatch made this an extremely stressful and unpleasant experience overall. Did not feel as a valued client. Will let you know if they even care to come through with remedy.
Vera Edmerson
7 months ago
I had called several different companies, but either they were too busy or they didn't service my area. I finally called Roto Rotter. The phone call was quick, and I had an appointment for the next day! He arrived during the time given, explained the process and went to work! My toilet now works perfectly!
Daniel Van Vleet
9 months ago
The service was excellent. Arrived on time and the technician was polite, well dressed, and professional. The downside was the price. He charged me $625 for a simple kitchen sink drain clog removal. After I brought up whether there were coupons available, he reduced the price to $525. I had removed all of the under sink articles and p-trap from the garbage disposal before he arrived. All he had to do was bring in his machine and run the cable down the drain for about 15 minutes and reattach the p-trap. The rest of the time was spent explaining contract terms and running my credit card. I have no problem with the service or the results, just the price. I would think somewhere between $300 and $400 would be more in line with the work done.
Kimberly Garnett
8 months ago
The work they did was great, the plumber was great at troubleshooting. My only advice is don't ask for a late afternoon appt, too much seems to build up during the day. Our appt got pushed and pushed until it was rescheduled for the next day. Dispatchers are very friendly, but their process needs some work (a friend at Salesforce said he tried to get Rotorooter as a client for streamlining their processes, and the company didn't want it)
Appreciated the same day service, technician was nice and knowledgeable, and it didn’t take long to complete the task-less than 45 min. BUT the price to open a clogged kitchen drain was stupidly high!. I asked the price before I booked them and they say the tech will tell you when inspecting the job. Even with a usual trip charge of $170, the cost was unnecessarily high. I know folks are trying to recoup losses, but not all at one from 1 customer!. I’ve used them in other cities, probably not here again. I’m done.9.22.22Update. So, customer service contacted me a couple days ago and today someone from Corporate called to explain that their prices are a set nationally. She told me the rate to clear a simple kitchen sink drain starts at $625 and can run up to $900!! Ridiculous! I asked why they don’t tell the caller that at outset-her reply is they quote when the tech comes out-depending on need, then one can reject the service while the tech is there. If she could tell me that in our conversation, they could tell a potential customer that when they 1st call to inquire about service. The upside is they come at no charge. Had I known at 1st call the range of prices, instead of waiting them to come, I would have been calling someone else So, beware-if you call them, have a backup plan with someone else just in case.
Only 1 star because 0 was not an option. After having Roto Rooter come out to fox a backing up problem, I regret it. They removed my toilet and didn't put it back correctly now it leaks. They refuse to do business wit me because I won't pay them to fix what they messed up. Tech are liars and only want to make $ off me while doing crappie work. Not worth the headache and stress. Save your $ and call someone else. They came unprepared and kept wanting to charge me for every time they had to come out to fix what they messed up, which they never did. Am still dealing with the original issue. Garbage company, they don't clean up their mess either.
chicagohotness
a month ago
Gabe’s the best! Friendly and knowledgeable, helped get all the pipes in the house back in working order. 10/10, would recommend.
The technician was able to clear the kitchen sink drain using snakehead on the drain line to unblock the slow drain issue. They provided the estimate for $500+ after checking the issue. Luckily, the estimate from another plumber was $275 so, I was able to negotiate to the same price. This charge was for less than an hour of work and inspection combined. Be aware of over charging.
After the strong rainfalls in Chicago where everyone's basement flooded we had Roto-Rooter come out. While we appreciated the prompt and professional service of all employees that came to clean and check equipment, they messed up our AC piping so the water didn't go down the drain but rather created another big puddle in our basement. I've contacted Roto-Rooters via email and left a voice message but never received a response. Then we received the invoice and contacted them again. No acknowledgement of them messing up. All they could do is sent a cleaning crew more than two weeks after. I don't need no cleaning crew now - we took care of this ourselves after no response from them. We didn't even get a partial credit on our invoice. I tried to talk to them and just a bunch of excuses why that is not possible. Imagine paying $569 for a cleaning that you just re-do yourself.So long story short - prompt and quick service but double check the work. Roto Rooter cares about money more than customer service.
Tyler Billins
6 months ago
They were quick to answer the phone and dispatch a drive to evaluate the problem. They quoted me $1200 to replace a shower cartridge, which is outrageously high. The $69 was expected to pay, but I feel he just pulled this number out of his hat, then told me I could probably find a cheaper price elsewhere.
Chris was phenomenal 01/29/2023 ,on time, courteous, knowledgeable, helped me tremendously, i had located a handiperson i found on angies list and he was terrible took money never performed the job caused me extreme stress, i contacted roto rooter on a Sunday and they were there within 2 hrs it took Chris no time to correct the problem which was a leak and my house was back on track, a word from the wise Always hire a Pro to to get the job done, I am so pleased with Roto-Rooter, I highly recommend them,Chris provided exemplary service on 1/30/2023, I'm so glad to have him service my homes equipment, i will always ask for him, great Job, he was on time, courteous and professional, educating me along the way, Perfect as can be, very pleased with this company,
Gabel Patteson
5 months ago
Tony was very professional and helped me understand my home plumbing. We are very appreciative that you sent him to our home, thanks for the service, would recommend him anytime.
Daniel was so patient and knowledgeable that he stuck out his job for five hours with us to make sure our sewer was clean of all roots. He was awesome and I would recommend him to anyone who has an issue like we did in the future. He is wonderful and will not rest until the job is to his satisfaction.
David Bueschel
6 months ago
7 year old kitchen faucet broke and was spewing water at the handle. Shut off. tech came fairly soon on regular rate. I purchased the wrong replacement faucet so he decided to go out and buy one for me and did so on the same call. After several hours, new one installed perfectly. Bill was less than I expected for the time spent. Highly customer conscious experience with a professional.
My plumbing needs were handled the next day. The expert was on time and I found him expert and reliable. Also, the price was right. When I need something done next time, I’ll stick with Roto-Rooter for sure.
Brian Hurley
8 months ago
The technician who installed my new water heater (Ali) came out for a 24 emergency repair to my water heater. He was extremely helpful and thorough with explaining everything that was needed and installed the replacement. Overall very good quality and satisfied and would use Roto Rooter again.
Pamela Meyers
10 months ago
Leonard was wonderful. Friendly but got the job done quickly. He made sure the toilet clog was gone and gave good professional advice what to do to avoid this happening again. I'll ask for him next time. This won't be my one and only time using Roto-Rooter. I'm impressed at how when, at the last minute last evening, the assigned plumber couldn't come because of an injury, the dispatcher made sure I was the first one served today. All this on a holiday.
Trinity Garza
7 months ago
Keenan was awesome. So helpful and kind. He stayed conscious about keeping the mess contained so clean up was a breeze. I've dealt with roto rooter before but Keenan really made me feel like he cared about solving my issue instead of just another get in. Get out job. He took his time and explained what he was doing. I'll be requesting Keenan in the future for sure.
Crystal Fisher
a month ago
Speedy service from the time I called to completion of job. Gabriel was professional and knowledgeable. Would definitely use them again!
I needed to have a faucet replaced in the kitchen. I purchased the faucet and only required the labor to remove the old and install the new. I called in for pricing, but I was told that they would not provide pricing over the phone. Only a technician on site could give pricing. If I do not move forward with the work I would be responsible to pay a service charge. I set up an appointment for that evening. 1 hour before my appointment window when the technician was due to arrive, the dispatcher called and said that they did not have any techs available to make the appointment. The appointment was re-scheduled for the following morning.The technician arrived the next morning and came in to provide the pricing which was $705. it was explained that it was probably a 1-2 hour job, so the price was excessive in my opinion. The technician offered to show me the pricing sheet to prove that is the cost of a faucet replacement. I moved forward with the work and the technician was on site less than 50 minutes for the repair.I was unhappy with the initial missed appointment and the excessive cost. I reached out to their customer service manager to see if a resolution could be reached where I didn't have to leave a negative review. The Roto Rooter employee that called me was not interested in resolving my issue and she actually spoke negatively about their own company employees. In a nutshell she told me We have raised prices every year for the last 4-5 years. Yes, that same repair would have been $200-300 a few years ago. I understand you have to raise prices, but double or triple in 4-5 years is excessive.I can see that the focus is no longer on the customer and that they'll continue to raise prices. I won't be using Roto Rooter moving forward.
Patricio diagnosed the problem quickly. I spent the weekend digging up the septic line and his diagnosis was exactly correct. I was able to fix the break in the line and everything works great. He's a valuable asset to your company and would recommend him highly.
I felt like I was being pressured to buy a new unit instead of repairing the one I had. I was told it would take 2 weeks to get a part and they wouldn’t guarantee their work. I think they were using scare tactics. I am a widowed senior citizen and felt like I was being taken advantage of. I paid for the house call and am getting a second opinion. My water heater is only 5 years old.
Cindy Medrano
6 months ago
Our main sewer line was clogged and we called Roto-Rooter for help. The technician was professional and on time. Our issue was fixed quickly, for a fair price.
Timothy Nagy
6 months ago
Had a broken pipe behind the wall, they had to open wall and remove broken pipe and put in a shutoff valve in. Took two hours. Cost was $1100 Thought it was a little pricey and could have done a better job cleaning up. Otherwise the guy that came out was very nice.
The service provider name was Manny. He was the cleanest plumber that has ever come into my home. He put on boot covers without me asking. He wiped down the sink, my floors and any other area he touched. He also didn't mind me watching him work. He was very educational and even engaged me in pleasant conversation while he worked. It was the best experience I have ever had with a plumber. I would use rotor rooter again just based off my experience with him.The reason I needed rotor rooter was because my bathroom sink was draining poorly. He immediately discovered the issue which was my pop up drained and upon discovering that issue, he discovered another issue. Everything was fixed ina timely manner and now my sink drains perfectly
The spigot on the outside of my house was leaking. It was the original spigot put on the house when it was built in 1958. On Oct 26, 2022 it was replaced with a new spigot with no leaks. I am satisfied with the work that was done by Rotor Rooter and I always recommend there service to my family and friends.
Katie Augustyn
7 months ago
Justin was fantastic, showed up quickly and explained things thoroughly. He worked really hard at trying to clear our line, but wasn't able to get it done due to the nature of the blockage. He was able to tell us the next steps that need to be taken to get it fixed. Hopefully the Roto Rooter hydro jet guys will be as good as Justin was.
Tony was super helpful and was able to find my clean out even though it was partially hidden and camouflaged in the dirt. I would recommend him to anybody needing plumbing work done.
Dhiraj Patkar
8 months ago
First off, did not keep their promise of informing me 30 mins before they would arrive. I ended up calling them 3 times to get a status update on the plumber to eventually canceling the appointment. The building engineer, other people in the building were inconvenienced because of this 2 hour wait and watch. And by the way, getting bounced around between customer service and dispatch and hold and then dispatch was no fun!After rescheduling for another time, to replace a below the sink valve and flushing the water heater guess what they charged me? $898. For a 1.5 hour job? If it was NOT for the guests in my house I would NOT have willingly gotten ripped off by these guys.Finally, the plumber and I agreed that he will walk me through the work that he did after he is done. He decided to walk way from the job site without talking me to and walking me through the work he did. His excuse - you have 6 months of warranty on this stuff anyways. Why does it matter?I would look for alternatives before you call these guys.Update --- Got a follow-up call from Roto-Rooter.This is how disorganized the company is.I got one call from the dispatch center to discuss the dispatch related issues. The person who called had NOT reviewed the calls or looked over the notes before calling me.I got a second call from the corporate office for the personnel -plumber involved. I learned that the plumber due to company policy required to leave the job site once he / she has done all the work to the next job site. So if they don't tell you they are done or don't demonstrate to you that they fixed what they came to do its totally normal. This woman told me that they are NOT required to do that. This is the corporate way.
Kristi McNeil
6 months ago
Alex replaced my old toilet with an even better one. Very kind and professional. He explained everything he did and even found a new problem I didn't know I had and helped me find a way to repair it.
Justin & Tyriek were fantastic!!! Precise, quick, professional, easy going, smart…job WELL DONE!!!! Thanks guys! If ever a need in the future I’ll be sure to give you a call. 110%
Stephanie Hunt
3 years ago
STAY AWAY, NO ETHICS COMPANY. zero stars if I could. My kitchen faucet broke. Absolutely nothing had to be done with pipes, I just needed the faucet replaced. I bought a brand new faucet from Home Depot for $250 and I just needed it installed. Roto Rooter showed up, quoted me $525 to just install a faucet. He was also 3 hours late past the window so I completely missed work that day. I would have called another company had I known I would have had to miss a day of work and would be quoted an outrageous amount for something that any other plumbing company does for $150 or less. By the time the plumber finally decided to show up it was too late in the day to schedule another plumber and I was not going to miss another day at the firm as we were preparing for a big trial and I needed to be there. I talked the plumber down to $425, which is still a complete ripoff. Roto-Rooter is an absolute rip off, DO NOT call them. You guys are a terrible company.
Brandon McGinnis
2 months ago
They replaced a sump pump and dropped it and broke a pipe while trying to remove it. They spilled feces all over the floor and then tried to charge me an additional $1400 for cleaning.
This place is a joke, scheduled many times and got phone calls everyday either asking me about information or courtesily telling me I’d get a call before plumber gets on the way for half month but there was never a plumber showed up and telling me what’s going on. How did you get 4.8 score? By scamming?
Misael Cifuentes
5 months ago
Jeff was our tech, arrived 1 hour after calling. Undoubtedly years of experience, diagnosed the problem right away and fixed our issue. Explained how this issue came to be and how to prevent it from happening again. Left my other plumbing company I used and I'm sticking here.
evie guetschow
10 months ago
I gave them four stars instead of five because they told me they would be at my house in an hour so I had to leave where I was, drive a half hour but when I get home they said they couldn’t make it till the next day, very very frustrating. But they did give me a discount for that inconvenience. I did not mark good value because I thought for them being here a half an hour Minus the price for the part, that it was very very expensive.I did like Ali the technician, very much. I could understand him and he was very professional and he absolutely knew what he was doing.
Muhammad Komail
3 months ago
The customer service team and the on site person were really good and professional. Coordinated well and got the job done in timely manner!
Brook Robertson
6 months ago
My toilet was badly clogged. The gentleman was super professional and friendly. He assessed the issue and gave me advice of how to prevent it happening in the future. He was super thorough and checked the toilet was unclogged by flushing several times with paper. I could have twirled him around I was so happy it was working again! Thank you ?
A Google User
5 years ago
We required a very extensive repair to our sewer line including concrete work which was done thoroughly and properly in record time, given the extensive work, by Jason and his partner. A call-back for a secondary problem was handled promptly with thorough testing by tech 9818(Dave) and tech 4644.
My wife and I had the pleasure of working with Matthew Rodriguez (line clearing) and Ali Sheehaj (plumbing). Both men had worked fifteen hour days after unprecedented rainfall and flooding in Chicago, yet when they arrived at our home were so incredibly friendly and professional. There were no sales tactics or tricks. Just honest, open communication and fair pricing. Professionalism and cleanliness were top notch. Five Stars all the way!
I had a great experience with my drain service. Ali was extremely knowledgeable and took time to explain the diagnosis and solution processes. He even checked a number of other drains and gave some pointers on how to prevent leaks and future blockages. I highly recommend this company and will not hesitate to use them again if I need a plumber. Thanks Ali! You were exceptionally great to work with.
Lisa dalessio
8 months ago
Thank you Ali for the GREAT service. I appreciated you showing me exactly where the problem occurred and explaining what needed to be done. Thanks also for suggesting products to purchase to help maintain the drains throughout the house. Surprised that all of these years, I’ve been purchasing products that can cause plumbing problems. Great service!!
Kevin Kuenn
10 months ago
After a catastrophic overflow of our kitchen sink on a holiday weekend (just eight days after purchasing our home), the men promptly sent by Roto-Rooter could not have been more professional and helpful. From Fidan & Kelly who came within the hour and identified the issue, to Joe the picote specialist who came the next day and descaled our problematic pipe, to Doug and Jose with the flood mitigation team for safely drying and disinfecting the flooded areas, we could not have been more satisfied by the skill and professionalism of all those who assisted us. Highly recommend!
Maryann Woods
5 months ago
I didn't get anything repaired, but the guy came out to do a diagnosis so that I could let my landlord know what the issue was. He was friendly and he quickly figured out the problem.
Great service. Unfortunately we've needed to be repeat customers. The original repair / clog removal price was $350 but we got just under half off for being repeat customers. Our tech gave us that option unprompted, and stayed until he was 100% sure the clog was gone, even snaking the toilet an extra time. Really appreciate that level to detail and offering to make it more affordable.
Fantastic experience with this company and its workers. Everyone was knowledgeable, hardworking, friendly, and professional. In an urgent situation, everything was completed in only a few days and we were grateful for the services provided. Would absolutely hire them again or recommend them to others.
Sean Vinson
10 months ago
The Technician Ali was very nice, courteous,professional and informative. He answered any question we had and was able to explain and show some of the work he was doing . It was a pleasant experience. He made us feel secure that we were getting the best of his work.Ali did a great job.SV
Anthony Thompson
a month ago
The technician was outstanding he help me unclog my pipes to wash my clothes I appreciate him and the company thank you so much.
Ashley Huber
8 months ago
Justin and Paul were incredibly professional and friendly. I had a draining issue for a few weeks, and had quite a few other people come out to take a look in order to help resolve the issue, but they were either unable to help or they quoted me a seemingly ridiculous amount of money. Justin was able to diagnose the issue, and gave me a somewhat reasonable quote. After agreeing, he kept great communication in the actions they were taking. He did not quit till the issue was solved which took a big load off my shoulders. Thank you!
Ran into one of your vans on the highway. I had used you before your sewer repair, but now I will never use your company again. My child had you witness this driving and see this happen (see picture). If this is the standard of employee, then I want nothing to do with you company.
Dana Calderwood
11 months ago
We received excellent service from Roto Rooter! They were able to diagnose the problem and clearly explain to me the work that needed to be performed. They were flexible working with older plumbing pieces in our house to make sure everything is now running smoothly.
These guys were great. They asked if I wanted it done the right way or just a quick fix. I got it done the right way and happy I did. They were quick and the finished results are great. We had a pipe in the crawl space that was flooding and not set up properly. They fixed it up and made it level. Cost $285 which I thought was fair. ??
Robert Walsh
6 months ago
Had a clog in my main line and roto rooter spent 3 hours fixing it. Turns out they didnt use the proper tools to do the job and never actually cleared it out causing the line to flood again the next day. Very poor service and it cost me 600 dollars.
The Luevano's
11 months ago
We had a plumbing emergency in our laundry room on a holiday. We called other 24hr emergency plumbing services that came up on Google but none returned our call. Roto-Rooter picked up and had someone here 30 min later! Problem was fixed within the hour and we were able to enjoy our Memorial Day weekend.Everyone was so nice and professional. Highly recommend them.
I didn't end up using the company for a simple fix to an existing water line to attach it to a new fridge. The cost for the visit alone was $69. Any service from this company starts at $325 per the plumber who came by. I wish I'd known this before. So it was $325 just to hook up the existing plastic water line and $625 if I wanted to replace the water line with copper or metal. The plumber also didn't wear a mask and questioned why I was wearing one in my own home. I had to inform him of a newborn that I didn't want to get sick. Not gonna call this company again.
Alicia Ciuffini
8 months ago
I called Roto Rooter after water started coming up through our basement at the drain tiles. They were responsive, here within 5 hours on a Sunday, and Ali was extremely helpful and professional in helping me identify the problem.
Night_ Driffter107
9 months ago
Selling my home and needed a sump pump repair following an inspection. The owner had a tech out immediately to have the pump inspected. Cody, the tech, was very professional, friendly, and quick to find the problem. The repair was scheduled immediately, for a low price. I was not charged for the initial inspection either! I would 100% recommend this company! I will not be using any other company in the future other than Roter Rooter for my plumbing needs.
Sheila Halani
9 months ago
First off customer service was friendly, but just really expensive especially for not solving the problem at the end of the day. Two guys came out who were really friendly and professional. They did come out on a Sunday morning so that was a plus, but problem was they didn’t diagnose the problem correctly and so, instead of paying $69 for the visit fee. I spent $425 have 2 large holes in my wall (thankfully not visible since it’s behind the laundry machine and fridge but will still need to be repaired.) and the leak was caused by a fridge and not the actual pipes. Also a little annoyed because he specifically said in the beginning if the leak was coming from the fridge then it would be a constant leak, so he ruled it out early on when that ended up being the problem (fridge was only leaking when we pushed the lever for water, absorbing into the floor so no visible puddle when they pulled the fridge and started to pool in my sons room (opposite side of the fridge)). So not a plumbing issue, an appliance issue. They were nice, felt bad about offering the wrong diagnosis, but they did just miss the mark completely on what the problem was and I end up paying for it, they still made the money they were supposed to without resolving anything, and I’m in a worse off situation then when I first started because now I have to spend additional money on top of what I already overpaid them (69 v 425) to fix their mistake, walls that didn’t need holes in them which isn’t really fair. Being able to correctly assess the situation, especially with 2 people is part of the job, and while being friendly is needed in todays world, many of us can’t afford to waste money on someone else’s mistake. Company should have financially taken some responsibility to remedy. If I had to do over, would have definitely skipped on using them.
Kristine Adrowski
8 months ago
I hired you in January due to water coming from the ceiling - well here I am in August with another $800 bill for the same thing. I should have been credited for the $350. Your guy didn't do the job. According to the guy the other day, in order to use the auger the toilet would have been on. Well it was removed by us prior to you being here so no toilet was on. I asked to ensure the line was clear and even said i would pay extra for the camera. Wasn't done and a less than a year later water was pouring from my ceiling again. I will not be using you again. I will find someone reliable who does the job correctly. I now have to repair my ceiling again. I also heard a noise with my toilet again so you will most likely have to do it right again since it is supposedly guaranteed.
Mary Elizabeth Ulliman
9 months ago
There was a funky smell coming from my washer/dryer closet (stacked washer/dryer). After confirming nothing was wrong with the machines, I called Roto Rooter. A guy came out. He was nice enough but immediately dismissed any plumbing issues, and instead sealed a toilet in the powder room next to the laundry closet. The smell persisted. I called again, and was given a 3-7pm window on a Tuesday. After jumping through hoops to leave work early and get home for that window, I got a call at 6pm saying no one was available. I had to reschedule for the next day. Not only was that inconvenient, but the person on the line was rude about it. I rescheduled for the 10-2 window today (Wed). At noon I received a call saying no one was available and they would be late. At that point, I just canceled. Massive waste of time, energy and money. They did not listen to me or take my issue seriously, didn't fix the right thing, and they never made it right.
Nicole Kamenjarin
6 months ago
Michael was excellent . He was informative , friendly and professional. He was very thorough and kept us informed the whole time he was here clearing our drain . We were extremely happy with the whole experience.
Christian Page
a year ago
Ali arrived the same morning I requested service, was very honest and upfront about costs, and explained everything in detail. Had our ejector pump swapped and our sewage tank cleaned out in less than an hour.Friendly and efficient service.After getting the cheapest quality and service from “Affordable Plumbing Solutions” only 7 months ago, I think I’ll be sticking with Roto-Rooter from here on out. Don’t go cheap when it comes to your plumbing!
Arnette Hill
5 months ago
Plumber had a bad attitude. Asked me to give a good review, then stood over me to make sure I gave a good review. I'm learning now that this is my pet peeve.
We had two repairmen. Theu were both cordial. The first struggled with the issue, but they promptly brought someone who could fix it the next day. I was a big fan of that plumber. Michael was very knowledgeable, professional, and effective.
James was very courteous and friendly. He explained the issue, repair and was very professional talking to me. I would highly recommend him and his company.
Kristen Sylvest
a week ago
Job was completed quickly and professionally. Very smooth transaction.
Guy Incognito
6 months ago
SHOP AROUND. Service was fast and my shower is fixed. But Roto-Rooter is EXPENSIVE. 850 for a shower cartridge replacement. Parts alone run about 40-50 bucks. Instant buyers remorse. SHOP AROUND PEOPLE.
Manny Almanza
7 months ago
James I’d number 6381 did a great job. Went above and beyond to satisfy me as customer and took his time. First time using this company and would call them back as long as they send me James.
We just had Arber come service a clog in our kitchen sink. He inspected, solved the issue, and answered all our questions with professionalism and patience, which we really appreciated! We called 3 other companies and Roto-Rooter was the only one that could get to our place within a few hours and address the issue that day. Thank you Arber and Chicago South Loop Roto-Rooter! We hope we don't have any more issues but if we do we'll be calling you again.
Sergenet Walton Head
7 months ago
A. Lynch is the BEST, VERY BEST technician with Roto-Rooter. Hard working, extremely professional and unbelievably calming in dealing with anxious customer. Roto-Rooter and A. Lynch is my “Go To” plumbing service from here on out. GREAT JOB!!!?
nice service man but too expensive. i will never use roto rooter again he wanted over $700 to replace the water shut off valve to the house i called another company and got it done for $150. but he did charge over $900 to replace the faucet in the kitchen sink. the drain leaked and he did not hook up the water to the refrigerator for the ice maker. another service man came and fixed it. he did a very good job. but over $900 to replace the kitchen faucet was way too much.
Bradley Gutierrez
6 months ago
Dante is amazing and helped fix our issue in one session. 10/10 would definitely reach out again if I have any issues.
Good Edits 2020
8 months ago
My home plumbing job was excellent, on time, when I called them, they showed up right away, to help with my plumbing needs. Thank you, Roto-Rooter! I appreciate what you’ve done. I can sleep soundly with peace knowing there’s now no issue with the plumbing
Dennis Michel
7 months ago
Some of the work was OK, but incomplete and not thorough. We had another sewer back-up in two days, and you failed to honor the ‘free call-back’ offered by first plumber. Second ROTI ROOTER plumber did incomplete job, and we had to hire someone else NOT ROTO ROOTER to do it correctly. Will NEVER use or recommend you.
JoAnna Valentin
a year ago
I called on a Sunday afternoon with a sewer issue the tech came out and did his best to snake out the pipe but needed help so he contacted his Field Supervisor Tony, he came explained my problem and scheduled a day to repair the pipe unfortunately it rained that day and my basement started taking on water, one of his crew Roberto, showed up right away with a pump within a day I was up and running again. I had no experience in this type of issue so Tony and his crew were very patient with me and did their best to explain my problem and what needed to be done. I called Tony many times to ask questions and he always responded and answered all my questions giving me piece of mind I will definitely use Roto Rooter again.
Kevin Daniels
11 months ago
My plumber was Arbr and he was a very nice,calm, and insightful worker.Very knowledgeable and walked me through the process and cleaning/repair. Advised useful tips to help prevent and maintain a working pipe system. We only have one bathroom and this was much appreciated to have a working drain system. Would definitely recommend using this service again but hopefully it would be just a routine cleaning and not a repair.
David Sapinski
7 months ago
Very friendly and efficient service. We just painted the bathroom walls and I was worried that they would get stained but the plumber was very mindful of the situation and left the entire bathroom as clean when he left as it was when he came.
Slight hiccup with scheduling, plumber came later than promised, but when he arrived he was friendly and professional and got the job done quickly. I can flush the toilets again!
They came the same day I called and were quick and efficient. Ali explained everything really well and solved my problem really quick. The fact that they came the same day I called (a Saturday night) and that it was fixed right away makes me recommend this place. (Check out any coupons they may have - I think I got a pretty good deal but if you have time I’d say get a few quotes ).
Chelsea Innocenti
2 years ago
We've used Roto Rooter twice now, and both times I was impressed with the speed and availability of service (off business hours) as well as the professionalism of the technicians. Unfortunately after our last service there was an issue, but customer service was wonderfully responsive. A very helpful new tech, Gabriel, came out and the repairs were complete less than 24 hours later. He was thorough with the repair, conscientious with our time, friendly with my children, polite and professional. He was quick and tidy in his work and I would definitely recommend him for any of your plumbing needs!
Max was easy to work with and quickly diagnosed the cause of the drain issue. Ali arrived later in the afternoon to complete the repair, and was professional and courteous. I needed someone quickly to resolve some last-minute issues during the sale of my home and Roto Rooter came through.
Crystal Cotham
6 months ago
Our sump pump, basically, died after 3 months in a newly built home. They were quick to respond and quickly diagnosed the problem. Most helpful.
Mark Pendergrass
10 months ago
New homeowner, water drain was not draining to the sump efficiently and kept flooding my garage. The night before we had a really bad storm and the flooding was the worst id seen and it was supposed to rain more over the next 3 days. A neighbor recommended these guys. I made an appointment online and they called me to confirm within a half hour and were able to send someone out within 2 hours of that call. Guy came in and within an hour cleaned the drain out completely and was on his way. Real friendly, showed me what any issues were and how to mitigate them or what i should do differently if i were to redesign in the future. Hopefully, i dont need to call them again, but if i do i would go with roto because i know theyll do it right.
Patrick Chico
4 months ago
I had a plumbing emergency and the technician showed up right away and was able to repair it with no issues. Very good service.
Loretta Rubino
11 months ago
Your guy was terrific. He knew I was very upset and he was very helpful very kind and so far it looks like a good job. I would definitely use this business again and specifically ask for Arbrr who took care of me today. You need more like him he was very professional and explained everything in a way I could easily understand. Thank you Arbr.
Grant Brenneman
10 months ago
Tyler came on time and was great to work with. Explained the problem and the solution. Let me know what the cost would be before starting. Also gave me some ideas to help prevent in the future. Solid work Tyler!
Andrew Bashaw
10 months ago
I've been trying to fix this toilet for a week... after my defeat I called rotorooter. They had an amazing professional, Fidan, come within the hour. He was kind, professional and extremely efficient. I will be calling again when I need them and will be asking for him specifically.
Professional and prompt service. Fidan completed the service call with quality and in time. He cleared the pipes of roots and got the water discharging again. He provided excellent recommendations and even brought Kelly Reed with his camera to verify the next steps. It saved thousands of dollars.
Steve Grigalunas
8 months ago
Justin was knowledgable, efficient, and very professional. In addition to performing the routing maintenance on our drains, he helped troubleshoot a few other issues we had been experiencing since we bought our house some years ago.
AMAZING!! I hired RR for previous jobs but this water heater installation by JAMES was above all previous encounters!!! HE WAS fantastic!! Not only was he professional, personable, efficient and timely, but after the job he made sure that everything was in working order. James turned on all of my faucets and cleaned out the sediment that accumulated. He made sure I was happy with the water temperature and ensured that the water flowed freely from every single faucet!! WHO DOES THAT? He was truly amazing. James went above and beyond the quality of work expected. I truly think that HE should train ALL of the employees of RR since now if I hire RR again, I expect the same kind of service that JAMES provided:) I can NOT settle for less any longer!! Thanks much!!
Ricky Henley
9 months ago
Plumber was honest and professional. He could have taken advantage of me by charging for services I asked for but didn’t need. I really appreciated his honesty and professionalism. Thanks again for everything. Satisfied customer!
Ryan Lambert
6 months ago
Teddy came out and not only fixed our problem but gave us advice on how to prevent in the future and was extremely polite and professional. Highly recommend Teddy from Roto rooter!
Gabriel was professional and got the job done fast. Excellent service!
Diana Epstein
9 months ago
Tyler cleaned the drain in the basement and the water is no longer backing up. He also repaired the toilet in the upstairs bathroom. In addition, he patiently provided me with information about diy maintenance going forward to keep the drain from clogging in the future and the toilet operative. Really impressed with not only his drain tech skills but also his customer service skills. Thank you, Tyler.
Thomas McClain
7 months ago
Very professional. Did the job right cleaning out main sewer line of tree roots. Paid $650 after $75 online coupon.
Kathy Sayles
8 months ago
Danny resolved my problem with the septic tank to the house. My Mom lives in a 100 year old farm house and she can flush her toilets again and take a shower. Danny was very nice and professional and took the time to explain what we can do to help keep the system working.
Called for bathroom faucet repair estimate that would not stop running water . Estimate provided was exorbitantly overpriced. The price would have replaced te sink, faucet hardware, and toilet. They wasted my time and insulted my intelligence. As a woman, I would not trust this company to offer fair, priced quality service.
Daphne Members
4 months ago
They came out the next day after I called they got to work done the price was reasonable I think I'm going to stick with them
Alex 6637 was Amazing. He was very responsive and very informative. He was patient and took his time to complete the job. He takes pride in his work. From previous experiences with Roto-Rooter I was very weary of the company. I’m glad I gave the company another chance because Alex 6637 went over and beyond to make sure I was satisfied. My experience with Alex exceeded my expectations. Thank you Alex again for great customer service!
Fahad Alsabhan
8 months ago
They charged me $650 to simply replace a toilet wax seal (average cost with labor is $150); no tiles or pipes were involved. Although the service was professional and snappy, I felt incredibly swindled for how uncomplicated the task was. They certainly lost a customer today.
Kevin Bulger
8 months ago
$170 to come out and tell me I need a new sump pump. They didn’t explain any technical problem with the pump just that I needed a new one. I would’ve been better off with a mom and pop plumbing service to be more detailed and give me more clarity.
John Sampson
4 months ago
Spiro was great. Continued job until resolved. Highly recommended, rotted pipes to street.
Ali was great, he explained everything well, worked fast and cleaned up after. He even helped me with a door I was trying to fix. Great overall service and would use Roto Rooter again due to the service I received.
Ali was awesome. He was prompt, courteous, and knowledgeable. He arrived within an hour of my call, assessed the issue, gave me options, and helped me select the most cost effective option.
Donna Bellinger
9 months ago
Roto Rooter was the BEST!! They were quick to respond and quick to fix the plumbing problems! I would recommend this company hands down. I will use them again if need be.
Robert Xenos
7 months ago
I called Roto Rooter because I thought I had a sewer root blockage. After checking everything, it was a blockage of the shower drain. It cleared up. I appreciated the thoroughness the technician to find my real problem and resolving it. Great job. Thanks Roto Rooter.
Thomas Leonard, Jr.
3 months ago
Curt was timely and thorough in his work. Very courteous and informative as well
Bennett Baker
10 months ago
We had the misfortune of having a drain issue over a holiday weekend. They were really professional and got the issue fixed quickly. This was our first time using them and I would definitely recommend their services.
Robert Macek
9 months ago
The plumber tried to rod the main sewer line but was unsuccessful wanted $710 for this service. Wanted to upsell me to power jet cleaning for $1200 on top of the $710.Called another plumber and they were successful rodding it for $300. Never going to use Roto-Rooter and will tell everyone I know not to use Roto-Rooter. Way too pricy and try to upsell to a service that was not needed.
Kishorilila dd
9 months ago
Marc the technician came 2 hours after his window. He swung by and did nothing, collected his diagnostic fees without diagnosis. Said the washer needs to be replaced and the charges to repair will be $600k. That too not at that moment, he will have to come the next day for the fix. A $1.47 worth of material with labor. Seriously??Never ever go with Roto. Total scam !!!
Susan Besson
6 months ago
Dante was kind and professional and cleaned up a giant mess! It was a lot more complicated than we thought, and he was very accommodating. Great job!
Our sewer main got blocked on Labor day. They were here in 30 minutes. Very professional, and cleaned afterwards. would highly recommend.
Chrissy McKeon
8 months ago
Dante was one of the most professional workers I’ve ever had in my home. He was personable, transparent, efficient and cleaned up after himself. Can’t ask for much more than that!
Rasmus Nielsen
11 months ago
At first I was very happy with their service - easy to get a hold off - had someone available to come out with 2 days notice. Guy comes out (on time) ... he assesses that I need a new fill valve and flapper. (a quick google search, shows that this is $22 worth of parts at Home Depot) ... he however quotes me $535 to do the work ..... their hourly labor rate is $395???? ... a complete RIPOFF!!! I of course told him no thank you, made a quick neighborhood post on Facebook, and found someone who can do it for $100 per hour, and use the parts that I bought at Home Depot for $22... I wish I would have done some more research on this company before hand - but hope that this review helps others in the same situation! Stay away from this ripoff of clients ...
Kevin Nelson
2 months ago
The plumber showed up on time, was professional, friendly and knowledgeable in his duties and got the job done
Dianna Sobek
6 months ago
Tony was very respectful of our property and worked until he figure out the problem. He cleaned up after the job, also.
Jonathan Giardina
2 years ago
Had used Roto-Rooter about 10 years ago for the same service, having the sewer pipe from the house cleared out. Website for scheduling was very easy showing same day availability with times. Email acknowledgment was prompt. The scheduler called ahead and the technician was available to an hour ahead of schedule. He had our previous work history on his company app and was able to clearly quote and take payment for the new job. They hit every mark on the customer service experience. Would definitely use them again.
Excellent service! The technicians thought through all angles to perform a tricky drain cleaning to perfection. They were thorough, gave sound advice and cleaned up well after themselves. I will call them again if needed.
Jennifer Lapapa
10 months ago
Ali was great! He came out on the Fourth of July when we couldnt get anyone out and assessed and fixed the problem. Steps were made for mitigation and everyone was so professional and pleasant to work with. Gave us piece of mind in a stressful, leaky situation! Would definitely recommend.
If I could give them 0 stars I would. Called at 8:00am with am emergency and the dispatcher said we have availability between 8:30 and 12:00. When they didn’t show up I called and was told I would get a call back which didn’t happen. By 4:00 I called and requested to speak with a supervisor. When he got on the phone he said they would have someone there by 6:00. They never came or called.I got a call telling me they had availability at 6:45 the next evening, 36 hours after they promised.I don’t know if they are trained to tell you whatever you want to hear or just prefer to lie but I spoke with 4 different people and they all made promises they didn’t keep, Acknowledge or apologize for.DO YOURSELF A FAVOR AND LOOK ELSEWHERE. There are plenty of honest, reputable plumbers what will treat you better.
Discovered basement floor drain was backed up and causing flooding on a Saturday night. Scheduled online, they responded Sunday morning, were out in the afternoon and done. Was less then expected also. Tech was extremely nice and professional.
Katy Lewandowski
a year ago
I would put zero stars if I could. Do not waste your money. A technician came to our new condo to unclog our kitchen sink; he unclogged it, but in doing so burst a pipe and now water is dripping from our basement ceiling. He took no responsibility and left; not only can we still not use the kitchen sink, but we also need to find someone to repair the pipe and ceiling. In talking to the managers at Roto-Rooter, they claimed that it was a 'faulty' pipe and refused to do anything to remedy the secondary issue that THEY caused.
James, the technician was knowledgeable and courteous. He took care of the problem in a timely and professional manner. I was happy with the service and completion of the job.?
We had Rotto Rooter come out to sneak a camera down underground pipes to make sure we had a good water flow and there were no additional unknown leaks. The concrete had already been broken up and the original water leak fixed by our plumber.Rotto Rooter was excellent at coming out and providing camera video footage to ensure us everything looks good so that we can seal up the whole and move forward.Thank you to our tech yams the field supervisor who came out, they were both excellent!
Delroy Martin Jr
8 months ago
Day 1 the field Sup. Brian showed up timely and helped give us some peace of mind. First thing next morning Ali and Fidon came through the spot. They we're to point, fast, and considerate. Two highly professional gentlemen. If you get these guys, your in good hands. That's all. Thanks
saira kabeer
9 months ago
I had a clogged toilet and they were able to unclog it in less than 5 min. However, they charged me $340 for the service. I feel it is ridiculously expensive. I will not be using their services again.
Karen Topolovec
7 months ago
prompt service - within 3 hours of phone call on a saturday no less. technician very professional. drains and sewer routed to street. wasn't expecting such a complete clean up.extremely happy with service.thanks, brett.
Vickie Weese
8 months ago
Felipe was great, informed me every step of the way. He was nice n professional as were his supervisor and the new apprentice. Definitely use these guys again.
Juan Martinez
2 months ago
Absolutely 100% recommend this place. Quick and knowledgeable service with a great price.
Therese Court
8 months ago
Very fast response, technician Peter was very thorough and professional. Explained what needed to be done, quoted price, fixed the leak promptly and completely. Went above and beyond.
Service technicians were very responsive. Diagnosed and fixed our company's four bathroom problems quickly. This is our second time using Roto-Rooter in the last 5 five years. Consistent service provider. Thanks
Morris Jones Jr
2 months ago
I'm no stranger to this service and have always found them to be dependable, professional and customer friendly.
Sasha Zolik
10 months ago
I have water flooding my laundry room. We had to turn the AC off. I called and received an arrival window of 5:30 - 7:30pm. I call at 7:30 and they tell me they will not be coming tonight after all. What happened to being a 24 hour business? Apparently there is a major disparity between the customer service people who answer your call (mine was Cristina) and say yes, absolutely we can help you to the actual dispatcher (mine was Douglas) who says Yeah, about that, we cannot come tonight at all and I can I only place a request for someone to come between 8-10am tomorrow, There is no guarantee. How is this okay in today's world? Oh, and I was offered a 10% discount for tomorrow's visit but little good that will do me when my woodwork is soaking wet after sitting in a puddle all night.
I often rely on Roto Rooter because they always do a great job. On the other hand, they are so expensive I always wonder if I made a mistake. They charged us $700 to replace the handle on our shower!
Elliot Bennett
a year ago
Peter and Ali and Max were the response team when our basement flooded with sewage backup. They were helpful, professional. Very thankful for their quick work to get everything squared away. 5 stars
The good-- easy and convenient online scheduling system! A text and e-mail was sent confirming the appointment within an hour.As for the job itself, it was a fast and efficient service from start to finish. And the final price was acceptable with a very generous discount, which I HIGHLY appreciated!The con-- the day of the appointment was a horrendous mess and a merry go round of bring given the runaround. I had scheduled service with the two hour window of 2-4pm Sunday. Well by 4pm, it was a no show, no call. Not even a courtesy call from the company that there were no available plumbers and that they may be delayed! So I decided to call to inquire an ETA. Simple question that should've been a simple answer, right? Unfortunately not. Instead I was placed on hold multiple times with multiple reps (probably went through 3-4; each time I was being transferred to the dispatch team. It was probably about 40 minutes altogether of being given the runaround! The initial rep told me that me the service was actually between 2 AND 6! Well if that had been disclosed to me between the time of making the appointment and the day of the service, I would've been fine had I been given a straight answer. However, it wasn't-- both the confirmation text AND the appointment window only listed a two hour window NOT 4.By 6 I FINALLY received a call that a plumber had been freed up and would arrive by 6:30.So the technician shows up at 6:30; however customer service was definitely not a strong suit. I was met with a rather abrasive attitude. After I explained the issue, it felt like he was just rushing through just to diagnose and fix the problem instead of taking the time to explain what the issue was and giving the impression he really wanted to satisfy the customer (which he eventually did by the end of the night). Now it could be because he just came from another job and it was already late, but I expected more of a friendly, professional demeanor coming from a big company like this. Instead I was met with a brashness that just rubbed me the wrong way, making me question if I really wanted to go through with the job when the technician went off to purchase the parts. With that being said, the technician eventually warmed up later in the evening as the job was being performed.All in all, this could've been a much better experience with improved communication, prompt follow up, and friendly customer service.
Laverne Hearne
9 months ago
Guy w/o examine of water tank immediately said it was broke when i said water got in it. i was shocked. o said can you light the pilot. he said no. cause its broken plus it wont stay lite. i said ill take that chance. its now been 2 days and pilot is still lite. he told me 2200 for a new heater. this company is all about money. dont use them.
Excellent speed and service, Elvir 3962 was very professional and fast and knowledgeable. Knew exactly how to handle the situation and did a great job.Definitely recommend them for any future
kathleen budrean
a year ago
Roto- rooter cleaned my main sewer line and did a good job. They then told me about a number of urgent repairs that were needed, but that I would have to pay $1,500 first for a hydro jet clean of the same sewer line so their camera could see things more clearly. They called me numerous times to set up the 2nd appt, but when I pushed for a write up of needed repairs Roto-Rooter stopped communicating with me. I ended up paying another plumber $300 who had a camera that could clearly see I had 2 non urgent issues. So, 3 stars because they did a good job cleaning my line, but I would not use them again.
They were courteous enough to take us on the same day and call when the service person was running late due to previous job taking longer than expected. The service man was very friendly and clean. He finished immediately. I just wish it were Cheaper but that's our economy!
Marie Gross
10 months ago
My mom's toilet was flooding due to a clog. Roto Rooter responded promptly and efficiently on a Saturday within the time frame promised. Problem was fixed; I am grateful for being available on a weekend!
Mario Ierardi
7 months ago
The serviceman was knowledgeable and informed me on all the work that needed to be performed along with pricing and warranty time period. My wife is at ease now that the work is done and that's what counts.
Alex was very quick, efficient and professional, wow! I am totally grateful for this company. They resolved my issue and they were fast to respond.Alex was great! Very communicative, respectful and he has great character. I recommend this company to everyone and I will definitely call them again if needed!Thank you Alex and Thank you to Roto-Rooter.Alex deserves a raise!!! Yes!! Great Job!!
ARBR was amazing! If I had a question he had an answer. Roto-rooter isn’t my favorite company but this young man ARBR put on his slippers before entering my home took great car of my floor and was highly informative I felt confident I found a good handy man. I would trust this guy with all my dogs he’s super friendly and his service was immaculate! Highly recommend asking for ARBR specifically?
Karen Petersen
2 years ago
The Service Tech, Danny, 2153, arrived at my house less than an hour after I called. He walked me through what he believed happened and what needed to be done. Danny provided me the cost up front at which point I had the option for service. I went ahead with the service. He was polite, patient and extremely kind. I will highly recommend Danny and Roto-Rooter in the future.
Roto-Rooter provided exceptional service! After I placed my call, a tech was knocking on my door about an hour later, on a SUNDAY at no additional cost. I had a huge mess on my hands, but Jacob handled it with ease. He was friendly, detailed and kept me updated with his progress every step of the way! I’ve also had the pleasure of meeting and working with Dan and Mike. It’s not often that you find individuals who love what they do and are good at it. But these guys with Roto-Rooter exemplified just that. Oh, and how could I forget to mention how cost efficient they are. Thank you Roto-Rooter for your services. You’ve definitely gained a customer for life!
Showed up exactly on time and was honest in their assessment. Work done timely. That’s all you can ask for!
The tech knew exactly what was wrong and got my drain opened!! From the time I called he was here within an hour on a Sunday.
I definitely will call Roto Rooter again.
Used the website and it was very easy to get quick service. Professional, friendly and experienced. Explained the situation completely.
Brian Kearney
7 months ago
Hired to repair a leaky sink. Guy never came, finally came to fix it. Nice guy. But the sink is still leaking, called to schedule right after. Never showed up, and it’s been a week after.
Ciara Luckett
2 years ago
Tim was absolutely great. Very professional & honest. He took the time to explain everything going on & what he was doing to fix it.The first time we called the company, they said a tech would be to our home by 9:15pm. Around 10pm we called and they said we were not on their list and quickly hung up on us. We had to call again the following morning to make a new appointment. We were told a crew would come by later with cameras to determine how bad damage was but we never heard back from anyone.Service was great when they were here but seems to be a lack of communication and lack of professionalism on their night crew dispatch.
Chrissy Proft
6 months ago
Came in ran a snake and cleared the pipe. Great job and professional. $656.25 for about 15 min job just seems rather pricey.
Timothy DeLord
8 months ago
Both guys were great! They were EXTREMELY PROFESSIONAL, AND THOURO! Based on the pricing and end result, I will GLADLY use again! Great job!
Tim De Lord
Borislav Kaltchev
6 months ago
Michael did a wonderful job with a big smile on his face. Great service overall. Thank you!
I trust this company to get the job done. Today’s worker was very polite and professional. The prices were a bit high even after the discounts. However, the worker knew what he was doing and unplugged my toilet in 15 minutes. I was so impressed. Thank you for a job well done. I would recommend and call the company again.
THe technician was great! But I asked Roto-Rooter on the phone what does this type of service cost and the representative said they could not answer. The truth is it is fixed price for this type of service and it would have been one of two prices. So he could have answered. I assume he didn't is because it was very expensive for the work actually performed. But once the tech is here you are really over a barrel. That I didn't like and that is the reason I gave only three stars. Otherwise it would have been 5 stars, because as I said the the was great and so was the work.
Bill Wangerow
10 months ago
Juan was on time & polite. He was respectful of our house while routing out the sewer. He worked cleanly and explained the work before he started and what de did when he completed the work. I will use again when needed. Thanks Juan.
Michael DiNovo
6 months ago
Felipe was excellent; he explained everything, and provided us with options which was really appreciated.
Leonard did a wonderful job - fixed the problem while explaining everything. I'm glad to be a Roto Rooter customer. Good service from the minute you call to schedule an appointment to finalizing the job. Thank you.
Do not waste your time. They are money grubers and will charge whatever they want!They have no basic value, just whatever the inspector calls it, that's how much it will cost is what I was told. They wanted over $650 to unclog my grandma's shower drain. With no parts, no tax, no additional fees. Then what is worth that much? Its definitely not the travel because we are within their radius!No thank you. Never again. Might as well install a new shower!
Brad Anastasia
2 years ago
I own a rental property and am always wary about using big companies to fix repair issues, but I have to say these guys were really great. Don't get me wrong, it was expensive, and probably a good amount more than I'd pay hiring an independent plumber, but the guy who came (Jeff) was excellent. Really took the time to explain everything clearly, and offered a lot of useful advice. Plus they came out on a Sunday within three hours of calling for the appointment. In a pinch it's great to know there's a reliable company like this that does good work. Very happy with the overall experience.
Danielle Palomares
4 years ago
Andrew was super friendly and very knowledgeable. He took the time to show me where the problem was and what repairs were needed before finalizing the work. He gave me a few options and then continued to do the work. Throughout his work he was clean, considerate of my bathroom, and did an awesome job! Roto-Rooter is a great company and have qualified personnel on their team. I would recommend them because they are helpful from the first initial call to actually getting the job done the first time!
Absolutely trash. They stood me up twice. the third time the plumber came in and took a look at the leakage around my toilet and quoted 520+ I was like NO sir this is too much. Then he proceeded to give me a 50% discount and it's 300. This is not the way business is done. Unethical to its finest. I explained to the plumber and let him know I do not appreciate how he does business. He had the audacity to charge me the flat fee of 69 dollars. I told him I will call to complain and he called someone in front of me explaining the situation to his partner or whatever she thinks its too expensive even after I gave her 50% off discount DUDE THE ISSUE isn't about the costs. It's about how you were trying to rip me off!
Their plumbers are knowledgeable, but they are very expensive. We just paid $875 for under one hour of rooting work, admittedly on a Friday night but still. If you've got a good local guy, you'll be better off than using Roto. Also, try this - tell them no and watch and see if they come back with a lower price.
The work was great but due but the works were late. The first scheduled day for 8am-12pm service had to be rescheduled because it was after 12 and they were still on the first call. I didn't even receive a call about running behind, I had to call and connect with dispatch to find out the ETA. I was then rescheduled the next day as the first customer (8am-10am) due to the circumstance the day before. The repairman and apprentice still didn't arrive until 11:20am. The job only took a total of 15 minutes. Time should be a consideration with all clients.
I have always had such great service from Roberto, who came out, and everyone on the phone at Roto-Rooter, and have used them for 2 places I have lived and will continue to do so. This visit he was able to quickly resolve one issue, and help me schedule a repair for early next week on another concern. I am very grateful as always.
Kirby WGU Hetfleisch
2 years ago
Had a wonderful technician come out! Was super helpful, explained everything, & knew what he was doing! This is the 2nd time we have hired Roto Rooter to come do work on our house, and both times we’ve had great experiences! And we get extra reassurance knowing everything has a 1 year warranty!
Tech # 9823 charged $625 per faucet to replace. My old faucets were less than 3 years old and it was a very uncomplicated job. Save your money and go elsewhere.UPDATE - I already talked to the company about this issue and they refused to explain the pricing. Pat Swanson, please do not ask people to reach out to you if you don’t actually want to help.
I liked the fact that the Roto-Rooter phone reps alerted me that I could have an earlier appointment time for the technician, Steve Carr, to perform his duties for my service call. He seemed to be very professional and took the necessary precautions to ensure my safety. He socially-distanced himself and donned the appropriate PPE, including shoe covers. When the job was complete, he asked me if I would like to take a look at his work. From what I could tell, he seemed to have installed my ejector pump correctly. These are the hallmarks of great customer service.
Linda Marshall
10 months ago
I always have had great work done with Roto Rooter. Discounts, ect. This time for just the little work that had to be done was too high of a price. I have more issues to be done in the bathroom that had to be done & was at a cheaper price.
Paul Kwiecinski
5 months ago
Tony E. Did an impeccable job. Great professionalism and made the day! Thank you!!
They were great! They came into the house were super respectful explained every part of the process, showing us a camera feed of the pipe so we could see the problem. They even wore booties and put booties on the machines to not track in dirt, snow, salt. Will definitely use them for future issues, or refer them!!!!
richard leal
7 months ago
James from rotor rooter was very polite and professional at his job, took care of the situation very well and fast
Ayana Henderson
3 years ago
Mark, Tech 2840, arrived on time and unclogged my toilet in 10 minutes. He tested the flush several times to ensure it was working properly before he left. The price was reasonable and the service was great! I would definitely recommend Roto-Rooter for all of your plumbing needs. Thanks Mark!
Norma Almaraz
4 months ago
Tony was very friendly and explained everything he was doing. I would ask for him again in the future.
Janice Williams-Burns
10 months ago
My initial experience was not good, because of the first technican. The second technican was amazing. He was courteous, explained what was wrong, and showed me what he was doing. Excellent. His name was Ali.
AJ was incredibly helpful and talked me through everything I needed to know about why my bathroom sinks were draining slowly. I definitely plan on using Roto-Rooter again when I have plumbing issues. Thank you AJ for being professional and high quality work.
We had a clogged kitchen sink. RR was super responsive and came out to fix within 3 hours of getting in touch with their office.
They were very prompt and professional although a little expensive for a clogged bathroom sink. They did discover the P-trap was cracked and replaced it with no extra charge.
Daniel Bourdon
a year ago
Given a four hour window and told the person I needed someone today and if they could not come today I would call someone else. Was assured they would make it today. Get a call 2 and a half hours later that they wouldn't be making it today and let's reschedule for tomorrow. What a waste of my time as I could have had someone out here. Unbelievable.
Neil Goodrich
3 years ago
Everything about the service call was easy and on-point. The phone call to the call center at 10 PM was picked up after two rings with no voice prompts, and the next morning the technician arrived 20 minutes into our 4 hour service window. Yuri (Tech #1195) was great to talk to and very informative. Not only did he diagnose our issue, but he talked about how it happened and how to prevent it in the future. We had a great Roto-Rooter experience.
Sergio was personable as well as professional. He listened to my problem and layman diagnosis. The issue was pinpointed (dead sewer ejector pump) and the work was done quickly, safely, and cleanly. Great service and not too rushed. Most importantly, I fully understand what he did and why. Very, very happy!
We are first time Roto-Rooter customers. Our sewer backed up early on a Sunday afternoon. Andre and Richard arrived within 2 hours. They were friendly, professional and informative. They charge was more than reasonable, especially considering it was a Sunday call. I will definitely be a repeat customer (for any plumbing service needs).
Lisa Montiel-Meyer
10 months ago
Very professional. Dealing with a clogged drain for a long time, other companies were unavailable. Called roto-rooter and they came right out and did the job perfectly and affordable.
I was forced to do some of the labor for him for free,and was told it was $250 over the phone,then charged $350 in the end,besides that, he did hopefully fix my problem in the end. The other 4 times I've used them,i never had an issue
Frank Viramontes
6 months ago
The worker was very professional and did a good job very neat it was very pricey will consider other options next time..
Brett did a great job. Explained everything before he started and answered all questions I had. Very thorough in unpluging the clog. If I ever need help again, I would ask Brett be the one to come.
Arbar was thorough, professional, and committed to helping us resolve our plumbing issue. Very pleased with his service and expertise! Highly recommend!!!
Grant, Tech#3176, arrived on time (even a bit early which was wonderful!) and immediately described the cost and job that he was about to do. It was so helpful to know up front what the cost was (very reasonable) and also to understand exactly what he was doing. My disposal was fixed within 10 minutes and he graciously offered to look at my toilet that had been slowly flushing as well (nothing ended up being wrong and he didn't even charge me for looking!). Wonderful job and definitely will use Roto-Rooter again!
Christopher Williams
4 months ago
Very professional. The technician was honest and not out to take money from us.
The person came on time. But the cost was way too much for just replacing a facet. First it cost $775 then we were in shock of the price. Then gave us a discount, which was later I found was a discount from the website. And got the price down to $600 or either pay the service fee for coming out.If you check the national average it's around $400. One of the website costs said How Much Does Roto-Rooter Charge?The cost of Roto-Rooter services depends on the repair or replacement needed. Pricing may also be impacted by where you live. According to Angie’s List, Roto-Rooter typically charges between $160–$450 for common plumbing issues such as dripping faucets, line repairs, or clogged drains.We had to get it fixed no matter what so, we had to pay for it but just so you know, this place is very costly.
We highly recommend Nick. Nick was able to diagnose the problem, cleaned the pipes of roots and got the water discharged from both sewer lines. Nick provided camera video footage to ensure the lines were cleaned.
Ali was very professional, knowledgeable and a pleasure to work with. He responded quickly, and worked hard to resolve our plumbing issue. I highly recommend him!
diane rosen
10 months ago
My appointment was scheduled for the very next day even though I didn’t call till after 9 pm. Quicker than I anticipated. Arrived when they said they would. Technician was extremely knowledgeable and pinpointed where the problem was quickly and explained the various scenarios of what could be causing the problem. Price I felt was reasonable and fair. He found the exact cause and took care of it efficiently. This was an ongoing problem I’ve been dealing with on and off since April 2021. Had another plumber out on 3 separate occasions, spent hundreds of dollars, and problem still occurred. Would have saved myself a lot of dollars and grief if I had called Roto rooter first. Lesson learned.
Tracey Dulaney
3 years ago
My experience was excellent. Andre#89 71 was very informative and helpful. He identified and explained the issue in detailed. Most importantly, he did not charge me unnecessary charges. He took the initiative to identify other areas that needed to be addressed and contacted his co-worker who was an expert in that particular area. Andre was very professional and had great interpersonal skills. I thought the fee was a little much, but Andre did provide excellent service which made swiping my card less painful(smile). I have found me a new company to address my plumbing concerns. I was very satisfied with Andre, the quick services I received, and customer service given by everyone at this company. I think the price was high, but that would be the only somewhat negative remark I have to make. GREAT JOB, and THANK YOU SO MUCH ANDRE # 89 71.
The technician not only knew the solution right the way, but also did it with patience and care. He used the machine several times to make sure all the grease was cleared from my kitchen drainage, which is more than 50 feet from the sink to outside. I am very satisfied with the result.
I had a wonderful experience after suffering a serious clog in the main sewage line causing significant problems (including waste water seeping back into the apartment). Alan from Roto-Rooters arrived on time and within just a few hours of my booking the appointment. He was extremely knowledgeable and dedicated to making sure the problem was resolved, going above and beyond to find the source of the problem and the best way to attack it.
Really disappointed with their customer service and their pricing. Apparently Roto-Rooter charges $600+ for every job regardless of time until they feel it was too much time. Charged me $665 to change a water valve for less than an hour and still had the nerve to charge for parts. I'm done with this company and just beware of the price gauging.August 2, 2021 update*****It's been about two weeks since I was contacted by someone at the company and haven't heard anything since then. Just for anyone that maybe wondering if they try to resolve the issue, the answer is no.
Patrick Gleason
2 years ago
From the phone call to job completion it was a total breeze. Everyone I talked with had an awesome attitude and were very personable. Had to have the main line rodded out, and our line is pretty close to some personal items and not one spec of anything on those items. As great as the experience was the price was even better. Will totally use again if needed.
Gabriel helped repair our garbage disposal and we had a great experience! He was extremely polite, knowledgeable, and explained everything to our understanding. We will definitely use this service again for future needs!
Bensen George
6 months ago
Jon was very professional and awesome with his help and service. Definitely deserves a raise.
Mostly positive results here! It was my first time calling Roto-Rooter. I had spent the better part of 3 hours trying to clear out the blockage in my drains myself, but was getting nowhere, so I called in the experts. Andrew (#2658) got the job done and my drains are now clean. See below for more details!The good: They showed up within 2 hours of my call, and the technician stuck with it for the full almost 3 hours it took to clear the drain. He had the equipment necessary to complete the work on this visit and knew where to go to accurately assess the problem.The bad: The dispatcher had told me it would be 1 hour from my initial call until the technician was on site. My original expectations were between 2 to 4 hours, so this was still impressive especially for same day, but the dispatcher shouldn't have said 1 hour if it was really going to be 2. Also, the equipment was kind of falling apart and the technician had to stop a couple of times to put it back together.The ugly: Not much cleanup was done, and the technician only had the one pair of shoe covers (which, you can imagine from the work being done, got dirty quickly), so a bit more dirt was tracked than I would have liked.Overall, I'm satisfied with the work and would call them again.
Lewis came and unclogged our kitchen sink for us. He was very professional and very nice. Not only did he unclog the drain for us but also gave us some advice on how to keep our drain clean.
Silvia Neyman
4 years ago
Roto Rooter did a fantastic job in rerouting my sewer line which collapsed. They also helped me understand all the issues & helped with the filing of my insurance claim. I have used the company in the past for other work & always a great job. Quick turnaround. Highly recommend.I would like to add to my original review. Although they did a fantastic job, getting in touch after payment was made was nearly impossible. I had issues with my insurance company & it took forever & ridiculous amount of my time calling them just for a reply. This unfortunately made me lower my review. Good plumbers, bad customer service after payment.
Technician was responsive and good communicator. It was quick and easy to schedule an appointment and the tech explained everything thoroughly.
Alexandra Nolting
a year ago
My service provider was nice and got the job done, but he was the second one assigned to me.. the first one called 10 minutes before my timeslot saying he was on the way, then after 90 minutes didn't show up. I had to call several times to figure this out and get another one sent out to me. I had to move around my meetings so I could accommodate this new plumber. Also the service fee felt expensive for what he was actually doing.
Mary Jo Warskow
7 years ago
Called Roto-Rooter around 11:00 to have someone come out and replace my garbage disposal. The scheduler was very nice; I received an appointment confirmation by email immediately and within 20 minutes I got a call that Kyle was on his way and should arrive in 30 to 40 minutes. In 20 minutes Kyle was here and talked through the replacement. He told me about pricing options and gave me a good deal. He completely the work quickly and thoroughly. Was very pleased with the service I received!
Great experience with RotoRooter. After we called with a backed up main sewer line, first a manager-type showed up within two hours to evaluate the problem; the tech (Juan, Tech #5155) showed up two hours later and did a great job not only fixing the problem but also he was great to deal with, kept us informed with the progress, and cleaned up after himself nicely. Another manager named Bob also came by, inspected the pipe with a camera, and told us about getting an external access pipe installed. He was also really nice, didn't high-pressure-sell us. Roto-Rooter is expensive, but they showed up in good time and did a fine job.
We had a main line sewer clog on a Sunday. Andre (#8971) came out and got everything working! He found the source of the blockage and cleared the tree roots from the sewer line. He showed me the problem areas on the camera and explained things to me in terms I could understand. I appreciate his diligence, hard work and all the time and effort he put in to fixing the problem. Thanks so much :)
Called after hours and technician arrived as scheduled. Extremely friendly and explained what and why he was doing each step. Also was very clean through the entire process.
Jessica Oderio
2 years ago
I called Sunday evening expecting an appointment in a few days, they were available the next day. Had to replace a shut off valve that broke under the kitchen sink and installed a new faucet. Kept me informed of the arrival of my plumber. Ali was very courteous and explained everything he was doing and why as well as cleaned up everyrhing. Very happy with the service.
rudy beezhold
8 months ago
Dave and his trainee were courteous, knowledgeable and efficient. I will be calling Roto Rooter for all my plumbing needs based on my experience today!
Karchmar Lambert
7 months ago
Wonderful Job! they came same day and fixed the issue on site! 5 stars!
Ndudi Chukwudozie
2 years ago
Spiro, the technician that was sent to clear my sewage line is probably the best technician i've ever seen. He is very professional, knowledgeable, dedicated and just simply an amazing guy. His commitment and determination to unclogging my clogged sewage pipe (after so many unsuccessful attempts) is unparalleled. I would easily vote him employee of the year. He did a great job, and i will definitely recommend him and the company anytime. Keep up the good job!!!!
Patricio, employee ID 2029, was fast, professional, and very polite. As a matter of fact, they originally stated they couldn’t get someone out until noon and then they called back at about 10 am and stated they had someone who could come out immediately. This was important to us since we have 2 small children and couldn’t use the bathtub. I only took off one star because of the price. That part I believe was outrageous; however, the professionalism and quickness of the company to get out to our house was fabulous.
Angel Marquise
3 years ago
I have now used Rooter Rooter two times. I originally tried to go with a privately owned company. I thought I would come out ahead that way. To my surprise I was not able to hire anyone in northwest Chicago that was privately owned. They either flaked on me or they never returned my phone calls. So, with both of my issues, I reached out to Rooter-Rooter. Both times they were professional, efficient, knowledgeable, and responsive. The first time I had an emergency on New Years Eve and they dispatched someone right away. The pricing was not a huge dent to my budget either. I am grateful for their service and will be using them again in the future.
Debbie Carpenter
6 years ago
I had an issue with tree roots that needed to be routed out. Jonathon (#3403) arrived on time and did an excellent job. He was friendly, very personable, and informative. He took his time and did what needed to be done. I couldn't have been any happier with the service he provided. When I made the appointment, I was told it would be early afternoon before he could get there. I received a call about and hour later (still in the morning) saying he was running a little late. Instead, he showed up before around noon, which was actually earlier than the original time quoted. I found my experience with Roto-Rooter to be first rate from the initial call to its completion.
Chris Martinez
2 years ago
The gentleman who came to my house was prompt, polite and professional. He explained what needed to be done, then took the time and effort to get the job done right! I was very pleased and will call on Roto-Rooter for any plumbing needs I have in the future.
Pamela Jackson
2 years ago
First Mike came to evaluate the work needed and assess the damage. Steve showed up and completed the pipe repairs in one day. Next day the water mediation team arrived (Jose and John) and cleaned up the water, sanitized the floor and walls. They set up the dehumidifiers and air mover to thoroughly dry the basement.This was a wonderful experience especially since I didn't need to figure it out on my own. Thank you all for such a great job.
Christopher Soja
8 months ago
Water heater does not turn on, your technician after checking and trying to reset unit determined that it had a faulty sensor. Technician purchased sensor and replaced old for new. Unit is now working
Zitlali Martinez
a year ago
Our service today was great, the guys just left and my plumbing is working again. They came in, listened to what my problems were and what I’ve done to attempt to repair. They didn’t belittle the work I’ve done on my end which is highly appreciated. They were very hardworking and friendly. I highly recommend them.
Complete price gauging, would not recommend… over $700 for a simple pipe valve installation. Please search for other options as Roto Rooter cannot be the best answer for you in Chicago
Our water heater had stopped working. We were unable to fix the problem ourselves, so decided to contact roto-rooter.The individual came to our home, and indicated that numerous different parts needed to be replaced and that this would be a job that would cost up to apprx $1,500. After a few minutes I decided to go review our warranty and upon learning this, our technician suddenly fixed the problem (the thermostat needed to be reset). Our heat had been set too high, and our tank was overheated, and switched off. After thanking the technician and asking him what he did to reset the thermostat and get the pilot light back on, he joked that if he told me, he'd have to kill me. I was not bothered by the joke, but this certainly highlighted that he was more interested in creating a job for himself than he was in fixing the issue and helping us avoid this in the future.At the end of the day, this experience certainly burned any trust that I have in the company, and would not use or recommend that anybody use Roto-Rooter. Go local.
Suzann Wolfe
9 months ago
Excellent service!! And I really appreciate how our service technician (#2737) cleaned up afterwards. He left my kitchen exactly the way he found it - tidy and spotless!
Felipe scoped both the main line from the street toward the home and the line from the utility room out. Unfortunately a larger repair is needed but he did an amazing job. Was on time, thorough, polite and I thought the cost was reasonable. Will definitely recommend to others!
Barbara Flynn
5 years ago
I have used Roto Rooter periodically for many years and have always been absolutely satisfied with the service. Andre #8971 was my latest service provider and he astonished me by reminding me that he'd been to the property in the past and he remembered what my issues were. Andre and his assistant got to work quickly, completed the job quickly and explained exactly what was done and advised as to how often I should continue with my sewer maintenance. I'd be pleased to have the two of them return when I book again for service
Gerardo Velasco
2 years ago
The plumber they dispatched for us was great. His work was well done and detailed. I gave 4 stars because I was told by the dispatch service that there was no estimate fee. When our guy came out he said that the estimate was free, but that the inspection fee was $165. I like more transparency.
I contacted Roto Rooter on a Saturday evening when my sink became backed up and wouldn't drain at all. They were at my house by 9am Sunday morning and within a half hour (maybe even less) I had a clear drain and was able to use my sink again. Very pleased with the speed and quality of service, and the price was competitive with other services I researched.
Rey Noor Real Estate Group
5 years ago
I called Roto rooter, for emergency toilet issue, Jay tech 1057 was great! He worked endlessly for hours until the toilet issue was resolved., even on a Sunday evening! very friendly and professional! Would definitely use again, Would definitely recommend his services to friends and family! Definitely went above and beyond, normally plumbers just give up and try to come back another day, he actually got the job done!
I needed a single hole faucet replaced .I bought my own faucet. My siblings where at home because I had to workThe technician sold 2 plastic L pipes to my siblings for 40 dollars , they cost 5 bucks each . He then charged them 705$ for installation of the faucet. It took 20 minutes to install the faucet.. how do you even justify 705$ for a 20 minute faucet replacement
Hard working tech David! Was disappointed that our hot water heater failed after only four years and we were told it would be too difficult to repair it, so ended up spending a lot more to get yet another new one. Our tech was very good, David, very hard working and prompt. Setting up the appointment was quick and easy, and timely.
I called on saturday 2pm. They made an appointment for 4pm. Great! They called at 4 and said they wont be there until 7pm. Then at 8:30 i get a call that they wont be there until9-11am. At 11:30 they called and said he is on the way. No eta... then he arrives finds out it is a 15 ft snake needed to fix and quotes $600!! Im super fair and know b.s complaints but this was a legit bad job on their parts. No apologies given.
Evelyn Wilson
3 years ago
Representative Thomas Allen: Very professional & knowledgeable about the job; kept me informed of what the problem was and how he resolved the issue. I also I appreciated that he advised the work is guaranteed for 7 days. Great customer service! Will recommend Roto-Rooter in the future.
Thank you
I have been using Roto Rooter for about three years now and have always been happy with my service. My most recent service request was completed by Gabriel (#5390), who is very knowledgeable, polite, and thorough! He was sent over after a previous service call and came over right away, explained everything he would do in detail, and fixed our water problems in very little time! He tested the water to make sure everything worked perfectly and made sure we didn't have any more questions before leaving. I am so happy he was our plumber and will definitely request him in the future! Thank you Roto Rooter!
We had multiple problems and the team took care of them. The team was very supportive, truly tried to help, and were all very professional. The work was done on time and clean up was great. Even though several free services were provided, to be honest, we felt the project was pricey. It is likely that any reputable provider would charge a similar amount, but we would be less than honest, if we weren't surprised at the cost. Finally, truly evaluating this type of work can only be done after a period of time. In that regard, we appreciate the work guarantees.
My husband and I recently moved to the area and had a sewage backup issue arise. Roto-Rooter was able to get someone out within hours to assist. From there the team was able to determine we didn't just have a simple blockage, we had a very large project that required excavating and repair work for an eroded and sunken pipe in our yard. Tony (field supervisor) was able to schedule a team for the following morning to come out and complete the work. The team consisted of Matt and Gino - both were very knowledgeable, walked us through each step of the large project and answered all of our questions. I have not always been overly pleased with large big-box names, but I would absolutely call Roto Rooter again.
Had great service from Technician, Yuri (Tech number #1195). He was prompt, thorough careful moving his equipment around and made sure to clean up any mess that was made. He was also very friendly and personable. His first visit to my home was to clear a blocked drain in my house. A few months later I had Yuri return for some preventative drain maintenance. This time he went over and above to do a complete job. I would highly recommend using Yuri for future needs.
Juan,Tech#5155 arrived at the time I wastold. He asked what the problem was and then explained in detail on what he was going to do, how much it was going to cost, and what to expect. He was a very nice gentleman. He was very knowledgeable and very courties. I wish all service people were just like him. He did a very good job. I will have no problem recommending Roto Rooting to my family and friends if they have a problem. Hopefully they will get Juan to do their work and they can see a great service guy. Very pleased customer here.
Great Customer Service!!!! If you ever run into plumbing troubles only call Roto Rooter the service is excellent, the best of the best. Mark tech 2840 was very welcoming and immediately put me at ease. I was so worried that it would cost a arm and a leg to fix my plumbing problems, however, that couldn't have been any further from the truth. Roto Rooted is tremendously affordable. He was very informative and knowledgeable. I couldn't have asked for anything or anyone better. Thanks Mark!!!
Alex did an excellent job and was very informative. He explained everything very thoroughly, which you don't get out of most services all the time. He seemed to know more than some older plumbers that we've dealt with in the past. Maybe they were trying to scam or add extra work, but I did not get that vibe from Alex and Roto Rooter.
Christian Lange
3 months ago
He explained what was going on very well. After some troubleshooting the clog was repaired.
Desmond Walker
3 years ago
Mr. Dan the plumber came out and diagnosed the issue with my sump pump within minutes. He thoroughly explained the best remedy to solve the issues and fixed it very quickly. I will definitely request his services in the future if need be. Roto Rooter has excellent service men and women on their staff!
Trish Shoemaker
3 years ago
We had a sewage back up and called Roto-Rooter for help. They were here with in the hour and the first technician #3963 Eraldi came and inspected the problem. He immediately assessed the problem and informed us of what was needed to be done. We agreed on the service and then another technician, #4322 Mark came and was able to give us a picture of what our pipes looked like. It was amazing how quickly they came and resolved our problem. Then a third #3668 Benjamin came and told us that they can help with the clean up. Of course everything comes with a price but I did not have to figure out the steps to take of cleaning and sanitizing everything. It was a no brainier and they, Roto-Rooter team ,made it all possible. Plus there is a 6 month warranty that if it were to happen again we would be covered. They were great!!! They were extreme professional! Not once was I not aware of what was being done.Thank you !!
David Schusteric
2 years ago
Honestly, stay away if you want to actually have the problem corrected. I had them come out and was charged $750 to unclog a drain. The only issue is that they just pushed the problem to the end of the pit and never actually checked to see if the pit was cleared. I had to hire another company to come out to unclog the drain and rearrange the pipe that was blocking the drain. If they would have done the job correctly, they would have seen this. I will never use them again. Oh, and be prepared to be charged an arm and a leg for parts. For two bolts and a new wax ring I was changed $60. The place is a rip off and their management isn't any better.
Rosemary Sparkman
2 years ago
Gio was my tech today and he was very polite and knowledge about my situation. He handled it like a pro. My problem was the pricing. I was quoted $299.00 during my free estimate. But my receipt says $550.00 minus the lump sum discount. So how much does it really cost. I feel like they set their own prices when it comes to the customers. Not sure I would recommend them to my neighbors and friends because I wouldn't want them to get ripped off.
Gas leak days before house sale closing. RotoRooter plumber Steven was very calm and reassuring. Resolved all issues. Could not have been better. I want him as my plumber forever!
Ericka Whitley
2 years ago
Would recommend for future services. Tavis showed up on time, he was professional, informative, and committed to getting the job done. I had lots of standing water in my basement. It was also fairly easy to schedule an appointment online, and get serviced within 24 hours.
Patrick Hansen
3 years ago
I'm in a 1 bdrm 1 bath house and every time we get rain/snow my toilet backs up into my bathtub making both unusable. I called rotorooter after reading some reviews and seeing their vans and they serviced some of the homes in my area. So I called them. Was greeted by a great customer service. They were able to send out Andrew right away. He did a full inspection of the house and diagnosed what was wrong and the best way to go about fixing the problem. He gave me a honest and accurate estimate. Then was ready to go to work. While working Andrew not only worked fast and clean but was multitasking by cleaning other parts of the bathroom. (toilet, handles, bathtub) overall I am extremely grateful for his work and the professionalism and service of RotoRooter.
Samantha Dzirko
6 years ago
Roto Rooter has been great- they handled an emergency situation swiftly and dispatched their crew quickly while communicating what was happening the entire time. Everyone has been really great! Allen and Alex did a great job explaining everything that was happening and I couldn't be happier. Everyone I've talked to on the phone and met in-person has been professional and communicative. I will definitely use these folks in the future!
Our Roto Rooter experience was excellent from start to finish. The call was answered in a timely fashion. We were told that a technician would be at our home in two hours but actually he was there in about an hour, which was great! Robert W. our Expert Plumber was very Nice, professional , knowledgeable and detailed in explaining the entire process to us. The best part of all was the price, we were not disappointed. I would recommend Roto Rooter to everyone in need of plumbing services.
Alex Yang was our technician and he was great! Fixed our basement drain within an hour and was very polite and friendly. If we have any other issues pipe issues we'll be asking to work with him again!
Cristi Hyndman
2 years ago
We had a tech come to our home to do a camera scope of our lines to see how bad the tree root damage was. The damage is really extensive to our dismay. Despite this, the tech was completely professional, kind, and respectful. There wasn't any sort of mess left behind (he had to scope through the toilet by removing it) and also pointed out when removing the toilet the company we had out the day before didn't completely tighten the toilet when they put it back on. I couldn't be happier with my service.
Alex, the technician was very professional and went above and beyond to make sure all drains were functioning. After unclogging kitchen he realized the laundry drains were not functioning properly and made sure these were rodded out and fixed. Excellent job and very pleasant young man.
Nancy SeDoris
7 years ago
My call was answered promptly and professionally, and I was able to have a technician scheduled in a timely manner. I appreciate that they call and advise you when they are on their way. Brian 1857 was polite, respectful, efficient, and very good at explaining the steps of the process. Plumbing services are pricey under the best of circumstances, but the price was explained up front and I was offered a senior discount. Once he finished the job, Brian cleaned up nicely after himself. Everything is working well now, and I have a 6-month guarantee for the work that was done. We have used this company several times with no complaints.
I was expecting a large upfront cost and taking a long time to get out to me because it was a Sunday, but the cost was reasonable and they were out within 2 hours. No pressure situation where the rep gave me the quote and didn't try to pressure with doom and gloom if I did not get it resolved immediately. Rep was very friendly and knowledgeable and gave tips on preventing it from happening again and if it does what the issue likely would be.
(Harold2004) did a great job on our hot water heater. He explained the problem and fixed it right away. Roto-rooter was able to have him come out within 4 hours. They were upfront about the cost. While they may be not be the cheapest they came out fast and fixed the problem quickly.
I was very pleased with the service. I have a 100 + year old house, with a driveway drain overflowing. The plumber, blame it on my age I can’t remember his name, was very knowledgeable, patient and helpful. Houses are stressful; nice, helpful, on time and knowledgeable helps!!
I had a very good experience with Roto Rooter. They were very timely, responsive and professional. The plumber that came out not only resolved our issue quickly, but took the time to educate us and gave us very helpful cleaning tips. The only down side was the price - definitely on the expensive side.
Lynn Vani Teng
3 years ago
Gabriel came out and life is good again! It was late night but we waited for him, and it was well worth the wait. My husband said he did a great job making sure that he covered all aspects. Much appreciate his professionalism and willingness to meet our needs. Highly Recommend.
maddie soukup
6 months ago
Stephen was very helpful and quickly fixed our clogged shower. Called after 5pm and it was fixed that night.
We owned the house for one month and of course it decides to backup on Thanksgiving. After trying all night on my own I called on Friday and Joe the tech was very helpful at identifying potential future problems and the likely cause of our blockage after the Thanksgiving holiday. From first phone call to cleared line was about 4 hours, and we received text messages with updates until Joe arrived. The cost of service was steep ($400+) but the 6mo. warranty is helpful and the food drive RotoRooter is doing helped us save a few dollars. It was unfortunate that the tech busted our sink basin in the process of disconnecting and reconnecting the trap and I was responsible for the cost and time of replacing it, but the drains are cleared and for that we are grateful.
kevin whitfield
3 years ago
Gabriel 5390 was very knowledgeable about the plumbing job we needed done. He also was timely with the repair and gave a great price. He had a great personality and it is very apparent that he loves his job. Thanks roto-rooter we will definitely be recommending you to others that have plumbing needs.
The technician Alli was very intelligent friendly and professional. He deserved 5 stars. Just wish customer service would have called me to say the technician won't be there in the 4 hour time-frame I was told he'd arrive. The customer should not have to keep calling to get an update.
Lauren Bennett
3 years ago
We were happy with the service Roto-Rooter provided. Our plumbing emergency unfortunately happened over Thanksgiving weekend and Yuri, the technician was timely, hardworking and friendly. He was able to locate the problem quickly and explain the process to us. I would recommend Yuri to others and we are happy we chose Roto-Rooter.#1195
Angela Johnson
a year ago
Jairame Davis tech 4549 was excellent!! Very professional and thorough. He was prompt and efficient and gave great advice on prevention of further issues. I will definitely request him if I need Roto Rooter for any future projects!
Marcus Richardson
3 years ago
Hot water heater went out and we called Roto-Rooter Plumbing. They dispatched a technician to our home and he was at our door in 45 minutes, during rush hour I might add. He was professional and courteous of our home and even covered his shoes to not track in any dirt from outside. We ended up needing a new water heater which was installed same day. My wife and are very happy with them and will recommend them to friends and family.
Anthony Ragona
8 months ago
Dante the technician was very thorough and knowledgeable and friendly. He fixed the problem in a timely fashion and we were very satisfied.
Justin Rodriguez
2 years ago
Tim happened to be in the area and we called around 7:30 am and he was able to come by before 8:30. We had some sewage back up from a drain in the basement and he was able to unclog everything by removing our toilet on the ground level and feeding in a long cable with a machine that got down far enough to unclog the pipes. He was very helpful and was able to get everything fixed in about an hour! Would highly recommend for any scary drain issues!
Darrin Shillair
11 months ago
Showed up as scheduled on a holiday weekend to rod out the second floor drain and clear a significant backup. Plumber was very professional and solved the problem, mess free.
Amanda Newman
3 years ago
Roto Rooter was responsive (answering my call at 9 pm) and quick to send a technician (8am-10am window the next day). The service provider, Yuri, was so friendly and professional -- a plus when you're a woman home alone with a stranger coming to your home. He quickly diagnosed our problem, cleared the blockage, and recommended other services that we might need (but he did not push selling them). I'd ask for him again by name, for sure. Thanks!
Merideth McDiffitt
4 years ago
These guys saved us from a disastrous weekend! The company itself was very prompt and easy to work with, and scheduled around my availability for a job that needed to be completed before our little one's birthday party. Marc (5067) was thorough, professional and friendly. The cost was exactly what we were quoted. Overall great experience and I would recommend. Hopefully there's no need to, but we would call them again.
Angelica Wideman
2 years ago
Tim was so professional, courteous, and diligent with making sure he educated me. He fixed my sink timely and made sure I was satisfied. This is my first experience with a plumber and he made me feel comfortable and confident. I highly recommend Tim and the company.
I had an emergency repair on a Sunday. The technicians (4342) came out fairly quickly and were professional, knowledgeable, and friendly. They performed the repair efficiently with no mess or clean up behind. That’s impressive to me as the room where the problem occurred looked the same as it did before it happened. I was thoroughly satisfied with Roto-Rooter and will certainly look to them for my future plumbing needs.
The technician Joseph was very polite. Whatever questions I had he took the time to explain it in details. That was wonderful. Rotor rooter also does donations for food drives that warmed my heart. Not only do they clean your drains they also help fill the bellies around the community's. Thank you For all you do.
Armion was very professional and knowledgeable , he showed up politely introducing his name and the company he is working for, he was observing CDC guidelines ( facial covering and social distancing). He explained in details his assessment and resolution to our ejector and sump pumps situation. Work was done efficiently. I highly recommend Rotorooter for plumbing and drain services. Will definitely call again for their services in the future.
Seshan Natarajan
3 years ago
I had RotoRooter service my home sewer drain blockage about 4 years ago with very good dedicated service. On October 27, 2019, around 7.30PM, I had discovered a blocked toilet drain pipe draining into my septic tanks. Called RotoRooter for service. The customer service lady was kind and said that a service person would be at my location with in 4 hours. A service person tech #2658 Mr Andrew, called me in less than 20 minutes and arrived within the next half hour,Wow!! He was very polite, efficient , inspected the pipes, explained the charges and warranty very well. It was dark and cold, he carefully accessed the out door located access pipe to the septic tanks, carefully inserted the Rotorooter device and dislodged the obstruction, made sure the blockage was fully resolved; cleaned up the area thoroughly. Was careful, considerate and explained the procedure patiently, finished the job to my satisfaction. I was impressed with speed and the thoroughness of the service. Will recommend RotoRooter service without reservation, I have had two such experiences with them. Thank you kindly, RotoRooter and Mr Andrew technician #2658.
Natalie Kwiatkowski
6 years ago
Very happy with my service. I would definitely recommend to anyone having a plumbing problem. The plumber Robert was very polite and explained what needed to be done. He also explained what he found in the pipes which were tree roots. He was quick and cleaned up after himself.
Mark (Tech #2840) did a great job unclogging my bathroom sink drain. My fired contractor had let plaster fall down the drain during the bathroom remodel, and it hardly drained. Mark was fast, professional, kept the work area clean, and is a really nice guy as well. I will definitely call Roto-Rooter for any future needs, they get the job done right the first time and this kind of peace of mind is priceless.
Lori Cavicchioni
8 years ago
I've used Roto-Rooter twice and had a great experience in Hoffman Estates. Clogged drains are a nasty job for anyone, but they professionally and promptly fixed my drain. Clean, prompt, very knowledgeable service technician. I really appreciated the phone calls to let me know the tech was delayed and the notification of when he would arrive. Very helpful. I'd use them again and recommend them highly.
Our worker was very nice and took the time to answer my questions and he explained things. After doing the work needed he went on to give us tips in regards to our plumbing issue. I would definitely use them again in the future. Thank you Roto Rooter! Everyone stay safe!!
Kimberly Price
2 years ago
Easy phone call and appointment set up. Someone was out to unclog our toilet in about 2 hours, same day service is always a plus when it comes to plumbing! Service man was pleasant, wore his mask and unclogged the toilet! No complaints! Wasn't cheap, but its a gross job, so...
Lorena Medina
3 years ago
We had a backed up main due to mainly some roots that were stuck in our main. We had a total of four people come out including the same camera man who came out twice. After the first Plumber left, the Camera man, first time around told us we would be good for approx a month and that we were going to need a clean out. I agree that a clean out would facilitate the process however we didn't believe that was the only solution. The water came up again that same night, we called again and a second person came out the next day, after a couple of hours and our new floor scratched by Roto Rooter (two days after installment) as there working space wasn't covered, we were upset. We were upset at the fact that we were paying for a service that was not well done. Granted this was not the first time we have had someone come out and snake our main so we have seen this before. (Approx once a year past couple of years). The camera man came out the second time and tried telling us it was now blocked since he couldn't get the camera through and we were now dealing with blockage. What?! We were so confused as the first time around they were able to get through (and I have the recording because I wanted to show it to my spouse). The camera went through the first time and the second time around it wasn't going through and somehow they were trying to tell us we had a blockage or something wrong with our pipes and the best solution was a 6000+ clean out! The camera man was trying to tell us that the clean out was recommended and another person snaking the pipe wasn't going to help.The Camera man was incorrect and after the experience we had, we were going to leave the minimum number of stars however the last and final person that came out was a professional and we appreciate his hard work and he (#2029 Patricio) should receive 5 stars, even though we are only leaving 2 for the entire experience.
Jennifer Owens
3 years ago
Cy (Tech #9823) was great! I would give him more stars if I could. He did quality work, was clean, thorough and efficient. He even provided supplies on the spot from his truck that prevented back and forth trips to the store. He also identified other problems and repaired them so I didn’t have to reschedule any follow up appointments. Although the cost of repairs was more than I expected, it was worth it. You pay for what you get. I will definitely use Roto Rooter again and recommend Cy.
Andrew at Roto-Rooter was extremely professional. He explained what he was doing and WHY he was doing it - every step along the way. I appreciated the explanations because it gave me confidence. When it comes to plumbing, I'm always concerned about paying too much or paying but not having the job done carefully or correctly. I am sure they are not the cheapest but they have the company reputation behind them and I felt like Andrew went above and beyond to make sure the clog was fixed. The photo with the red cup shows the extra roots he found when going at it with a wider scraper.
Derrick Fleming, Jr.
4 years ago
Tech 2840 (Mark) was amazing and very professional. He took his time to explain to me all my options before he started the job. He even educated me on the work that needed to get done and proper maintenance after the work was completed. Mark even enjoyed my jazz music being played while he worked. Overall very professional service.
Angela Syregelas
3 years ago
Plumber Gabriel 5390 came to assess the plumbing issue at our home. He was very nice and helpful to figure out what the problem was. He was able to reduce the price and take care of everything in a very quick and professional manner. I would recommend this company to others!
Christina Belsan
3 years ago
Steve (the technician) was courteous, competent, very professional. He kept me posted as to each step of the process and cleaned up after himself. I was able to get the needed work done the same day I placed a service call!! Certainly I will consider calling asking for Steve again if I have need to call Roto-Rooter.
Christopher Budzinski
6 years ago
I filled out an appointment form online Sunday night 11:45 pm and I got an appointment confirmation email within 30 minutes for an appointment the very next morning for 8am. The plumber Felipe was great. On time, helpful professional. He did his best to keep the rest of the house clean. Very Polite. They had a pipe camera and showed me exactly what the problem was. I was VERY happy with the service. But wow their labor charges are high. You get what you pay for though. The plumber even helped me clean up some of the backed up sewage in my shower.
Jeneen Corridan
5 years ago
Our kitchen sindik had been backing up for quite awhile and after several attempts with drano and the dishwasher draining into our sink, we decided it was time to call someone so of course we turned to Roto Rooter. It was easy to get someone out here in a jiffy! Major plus. Mark, Tech2840, came promptly and was very informative about the issue we were having. He explained everything thoroughly and got right to work. He was also very polite, friendly, and professional. The price was extremely affordable after receiving a few discounts. I will definitely use them again!
Felecia Ollila
3 years ago
I called on a Monday over my lunch to schedule an appointment to get an estimate and I was able to get someone over that night. Chris was able to identify the problem fix part of it and provide a recommendation for the other, my toilet is bad. He was professional, neat, and thorough.I will definitely use Roto-Rooter in the future!
Monique Schlichtman
4 years ago
I called and they gave me a 4 hour window. They were at my house within 30 minutes. Andre (the technician) was phenomenal!! I had my reservations about using a company that I had not used before for this particular flooding issue, but I am more than satisfied. I hope that I won't have need for their services ever again (who wants a flooded basement?), but if I do, I certainly know who to turn to. Thanks Andre and Roto Rooter!
Beverly Larsen
3 years ago
Armion, #601 came out this Saturday morning to fix my toilet. When he could not stop the leak with new parts, we discussed a whole new toilet with full warranty. I agreed. He picked up and installed a very nice American Standard one. It looks and works great. He was very helpful in explaining and showing me everything. He was very clean in his work. I recommend him highly.
Cintia Escutia
3 years ago
We had plumbing service done earlier this month and two weeks later the same issue occurred. We called and advised the situation and sent a plumber out to use within a few hours. Gabriel was very nice, attended our situation quickly, he explained step by step what he was going to do and what are the knew steps to take. Overall experience with Gabriel was great, really recommend him to all family and friends.
They were here within 90 minutes to address my backed up sewer main! The technician was informative, efficient and nice!! I was happy that my situation was taken care of so promptly. Peace of mind has no price tag.
Cassandra Estes
2 years ago
if i could leave negative stars, i would. the short version is this: i scheduled an appt for an estimate on a new outside faucet installation. i asked if their quote was acceptable, when could the work begin. was told same day. RR gave me a 4-hour window. serviceman showed up 2.5 hrs after the window ended. when he showed, he didn't come prepared to do any work. after looking at my setup in the basement for about 10 seconds, he said a thousand dollars. say what? i had already researched and thought somewhere in the range of 200-500 would be acceptable. asked if he could give breakdown of parts and labor. he wrote up invoice without breakdown and said this is the price. called 2 other local plumbers, one quoted 180 and the other 325. will never call RR again. total price gouge and unprofessional.
Roto Rooters was awesome! My kitchen sink was backed up. I called and they were out quickly the next day. Alex and Robert were super friendly and funny and fixed my clogged sink in minutes! And they offered me some advice on responsible garbage disposing:) Will definitely call them again if I'm in need.
William Johnson
4 years ago
Kelly was very meticulous with his care and precision when repairing our shower. He was extremely professional and super knowledgeable. He took care of our shower as if it was his own. I would recommend him to all of my friends and family members. Thanks Kelly for showing what exceptional customer service is all about. Roto-Rooter has a lifelong customer because of the high quality service we received today.
Darrel Parham
2 years ago
Ali the gentleman that serviced me today showed a lot of empathy and compassion toward my ordeal. When he first came in he immediately asked how my family was doing. Then he asked me to tell him the problem; and show him the damage that incurred from the problem. We immediately went upstairs to the bathroom to check for possible damage to the toilet that could have caused water damage to the ceiling. He looked at the situation; and told me what was the cause of leakage. He not only made sure that the situation was taking care. He explained why it happened. But, told me how to possibly prevent this from happening again. We went down stairs and looked at the ceiling. He even told me the best way to repair it. Last thing he did for me was break down why I was not getting hot water in my downstairs bathroom. I’m not a handy man. But, he broke it down so well. I believe I can do it myself. He offered to do the service. But, at the current time I’m going to wait on that project. I would recommend him for his honesty, empathy and knowledge of his profession.
Although more expensive than other options, I am very happy with my selection of Roto-Rooter. Our technician, Felipe (3033) was very friendly and informative! He spent time explaining what caused the backup and how future backups can be prevented. He was very respectful of my home and cleaned up the area in which he was working after he was done. He double checked everything prior to leaving and made sure that we were satisfied with his service.I would recommend Roto-Rooter to anyone looking to have work done on their plumbing and drainage.
Leonard Lloyd
8 months ago
Great job as usual. Been a customer for over 20 yrs. You got e for life. Serviceman very nice and professional explained everything that had to be done.
CliffDeb Einhorn
6 years ago
I had two appointments. Initial tech visit was prompt and courteous. Diagnosed the issue.Second appointment was with Nail. He fixed the issue quickly and efficiently. Answered all questions. Very nice.I would definitely use Roto-Rooter again!
The company arrived within an hour. I contacted 2 other companies who could Not send service until the following day. Roto-Rooter was punctual, professional, and exceeded our expectations. Andrew was very professional, outstanding service and made a frustrating situation go very smoothly. Highly recommend this company!!
Danny/2153 did an outstanding job. He literally explained step by step what he would be doing and had extraordinary customer service. If we were to have issues with our drainage we would def call back and request to see if Danny can come take a look at it. You have a great asset to your company, thanks Danny!
Our utility sink in the basement wasn't draining properly. called Roto Rooter, they had a technician out to the house within 2 hours. Gabriel #5390 was professional, clean and hard working. He fixed our drain quickly and cleaned up before he left. Will definitely use their services again in the future.
Thomas Lee Roy Escott III
7 years ago
We had Bruce and he was very polite and courteous. He worked diligently and quickly to find the issue; took the time to explain why and how the leak occurred. He fixed the issue at hand in a very timely manner and was explaining exactly what he was doing. I would personally, without hesitation use this service and recommend it to all family and friends. The pricing was fair for the work done and I thank this service for assisting me during this emergency! Use them! Use them! Use them! You will not regret it.
The technician named Danny did a great job cleaning out my sewer drain. He arrived at my home within an hour of my phone call. Danny was very professional and courteous. He is a good ambassador for your company. I plan to use your company again in the future and will certainly recommend your service to others. Thank You.One comment about your prices. I have an outside drain leading to my sewer line. I think your rates should be discounted for that convenience. Your tech didn't have to carry heavy equipment into my basement. I'm a Vietnam Veteran, do you offer discounts to vets?
Shannon dermer
10 months ago
The work itself was great. Liked my technicisn a lot. They didn't have enough technicians so they were a day late getting someone out
We had a mainline sewage clog at midnight and Rotor-Rooter was able to come out 8am the next day. Our technician Reise (1877) was professional and personable. He made sure to not track in any dirt while bringing in all the tools. They were done in about an hour or two and showed me video of my pipe to see how the clog was cleaned out and where there were roots in my line. If I have any future problems, I will definitely reach out again.
Great Experience!! A Super hot day in Chicago is definitely not the time for clogged up toilets. I called Rotor-Rooter(RR) and they came within a few hours. Howard (4285) our rep carefully analyzed the situation, discussed options before charging me and then resolved it. Prices matched the level of work, good service and resolution. RR is a trusted name that will guarantee their work and the free estimate is a bonus as well. Thanks for the positive experience!!
Jennifer Meister
5 years ago
We called Roto-Rooter to address a kitchen drain that was backing up. It was late on Friday evening and we were told they could send a technician out that night. As the evening progressed, they called to let us know they were having difficulties getting someone out, as requested. They offered to make us a priority client for the first Saturday morning call. That wasn't a problem for us as the back up wasn't causing water to escape. We thought is was great that the service team provided timely updates on the status of a technician without a prompt from us. Great communication by the call center team!Early the next morning, Tim called and said he was on the way. He arrived timely and was very friendly. He explained the issue and offered an agreeable solution. Tim was able to resolve the issue in less than an hour. He gave us great tips to prevent this issue from happening in the future. He also offered a preventive enzymatic cleaner for the pipes at a very good price. He made sure we knew how to use it before he left. Tim made sure he left a clean work area and that all of our questions were answered.THANK YOU TIM for doing such a great job! We will be sure to recommend Roto-Rooter (and Tim) to all of our friends and neighbors.Thank you againThe Meister FamilyMike & Jen
Jason 1491 and Joe 1071 were excellent technicians. Joe came out to clean a clog in the main sewer line. We found out the outside line was broken. He did an excellent job of explaining all options and sent out a supervisor to get us set up to get it fixed. Jason showed up the next day 8am and explained what he was going to do and what the possible outcomes were. I was informed every step of the way. The greatest part is they quote worst case scenario so our final price was lower. At a time when your stressed they give you ease and honesty. Highly recommended!
Algean Garner II
3 years ago
Apologies for the late review. My parents needed their mainline cleared. Although his day had been extended due to other jobs, Andre was courteous and professional. Once he arrived, he quickly assessed the issued and began to rod out the mainline. Despite the late hour, he took the time to do a thorough job. A job well done!!!
Andrew (tech 2729) was quick and efficient at solving our issue. He was very knowledgeable and gave us some good tips for the future. We’ve used roto-rooter a couple times and have had positive outcomes each time.
Lori Arambula
4 years ago
I was a bit nervous when my fiancee called Roto rooters for our kitchen sink and dishwasher backup because i had never heard of them. However i was pleasantly surprised when the man that came was professional and friendly. He made sure to put shoe covers on his shoes and the wheels of the dolly, which i appreciated with there being so much snow outside. He was here for about an hour and fixed it! I was a satisfied customer with the exception to the price, I just thought it was a little steep, however i have nothing to compare it to because i dont know how much other plumbers would charge for a similar job. That is the only reason I give four stars!
Tracy Merrick
4 years ago
When I was able to get a plumber technician out to my house after waiting for two days, I was satisfied with the service from the technician. He installed my brand new toilet in a very time efficient and generous with the price quote. I was happy with the work, the plumber left my bathroom clean, and he made sure that everything properly worked before leaving.
William Peters
7 years ago
We originally had Mendel come out to solve the blockage and we were left with a bill of 1050.00 for them doing only half of the job and no warranty (one of two drains cleared). We did call them first to try to complete the job and were told that there would be an additional charge (a new job). We decided to try Roto-Rooter instead. Andy came out and assured us that they charge by the job (not the job plus hourly work) so we would have no surprises. Andy was SO kind and helpful, completed the job, and gave us a 6 month warranty on the job for $435.00. THANK YOU!! We felt respected and helped by a very professional company. Felipe came out for another job and was a TRUE MASTER of his profession!! Felipe encouraged us to stay with him and watch every step of his work!! I cannot say enough about the service and professionalism (Felipe, Gary, Mike). Thank you!
Nahlah Daddino
4 years ago
I call Rotor-Rooter on a frigid Sunday morning to ask if a plumber could come out on this day for plumbing help. From the beginning, my experience was outstanding. The person on phone was kind and, thankfully, said she could have a plumber at my house that morning. With a few hours, I got both a call and text from RR that Steve (5225), the plumber, was coming. Once at my house, Steve reviewed the issue, was clear in the ways and costs to fix it, and proceeded with the option I selected. He worked efficiently and kept the area very clean. When done, Steve tested the equipment several times to confirm fixed and made sure I was satisfied. I will totally use Roto Rooter again and think Steve was awesome!
Very professional and polite. The company sent two very good people, who quickly assessed the problem and dealt with it promptly. They were very polite the entire time, and overall the experience with both the workers. Andre(Employee #8971) and Miguel(Employee #3912) were definitively a positive and efficient face for this company. I am very pleased with the service and encounter.
Technician Ali was very professional and looked at what we told him that was going on with our plumbing. He looked at it and asked if we had a septic tank or was it a mechanical system. We stated it was a septic tank he asked if he could look at it and when he looked at it said it was a tank issue, and not a plumbing issue. I said ok and he was very helpful and courteous. I would use or call and recommend your service and I would recommend Ali as my technician.
Mary Mocarski
5 years ago
We recently had some water backing up in our basement and couldn't fix the problem ourselves. We called Roto-Rooter, and within hours they were on the job. We lucked out, because we got an amazing technician, Jay Thurman #1057. He not only did the job well, but his personality and attention to detail made it an enjoyable experience. Jay did excellent work and gave us the piece of mind we needed.
Carolyn Cleary
4 years ago
The repair tech was on time. Explained the problem with my toilet and showed me the broken parts that had to be replaced. Took pictures and and part numbers. Purchased parts and returned. Cleaned the area. It was costly but worth it. I would highly recommend RR and the tech Heto and would certainly use them again if needed. Job well done.
Emily Parkerson
4 years ago
I called Roto-Rooter for emergency plumbing services after a week long fiasco of our tub/shower not draining. The maintenance team in our building was not able to fix the issue in the week prior and it was becoming progressively worse over time. Roto-Rooter sent Harold (#2004) over the same day that I called and he fixed the issue in just over an hour. He tried multiple techniques to attempt to save us some money and was able to rod the drain very efficiently without much of a mess. I would recommend their services because they resolve the issues quickly, but also advise that customers are aware that they can be a little pricey.
We had Gabriel install a new sump pump for us. He was EXCELLENT! We couldn't have asked for better service. He was very knowledgeable and very patient in that my wife and I were asking lots of questions and deciding how to proceed on the spot. He assured us that there was no need for us to rush and allowed us time to confer.A-1 quality service through and through!!
AKYI Martial Arts
6 years ago
We were having some appliances installed and noticed we couldn't do it due to water valve issues. Peter was our tech and did an outstanding job. Not only did he fix all of our water valve issues, he also noticed we had a leak in our hot water tank. Needless to say, a simple fix turned into an 8 hour project. He really took his time to make sure not only the issues were fixed, but that they never occurred again. We now have a piece of mind knowing our basement is secure from any water damage. I would recommend not only this company, but Peter to come out and fix any issues you have. very happy with them!
I have used Roto-Rooter in the past and never had any issues. I typically call every 2-3 years for the same floor drain to be cleaned out.So once again Roto-rooter rep came in did the work and was great. Have no issues with worker and would appreciate working with him again. Very knowledgeable and helpful.However, all this is not worth the cost today. The guy was here about 30 minutes and cleaned one floor drain for 400, and he only went 45 feet into the drain. I needed it to be done so I paidAll works great, but will never again pay 400 to clean one drain for 45 minutes. If not for the driver and his work, I would give one star. Should have read more reviews and considered other options.
Maria Mendoza
2 years ago
The experience was great. The plumber (Mr. Patricio) that come to my home was very professional and really communicated with me as to what the issue was and the process he was going to take to fix the clogged drain in the basement.
I would really recommend Roto-Rooter for any of your plumbing issues.
Great service. Andre#8971 was awesome. We had a clogged drain in our bathtub and Andre showed up and saved the day. Less than an hour we now have a working tub with no issues and the price was very reasonable. I will definitely keep Andre and Roto-Rooter for our housing needs.
I was having a family party on a Saturday, and my son discovered water in my basement moments before everyone was to arrive. He immediately called Roto-Rooter as we had them out a year prior. The guys arrived within the time frame they stated. They were coming from Wisconsin, and actually made good time. Sergio Tech#3215 was very courteous, they were clean, and he did a great job. He kept my son and I up to date on what they found and was very thorough about what they were doing. I would not hesitate to call them again. The other family members were also impressed.
I called Roto Rooter (RR) on 9-5-18 regarding a plumbing issue for my parents. I scheduled an appointment for the next day because that was the earliest available. RR called 30 minutes before the appointment time and provided an estimate on when they would arrive. Herman was our repairman. He walked in and immediately put on his shoe protectors. I took him to the basement laundry room (the problem area) and he quickly assessed what the problem was and how he could fix it. He told me the price and I agreed for him to do the work. Throughout the process, he kept me up-to-date on how things were going and even let me see for myself. His supervisor even dropped by to review the work. When the work was done, Herman updated me on how things went and gave me some tips for maintenance. He cleaned up the areas where he worked and thanked me for allowing him to service our plumbing issue. I had a great experience with Herman and Roto Rooter. I will most definitely call them again and request Herman for a future plumbing issue.
Patrick Boyle
4 years ago
David came over very promptly at the scheduled time. He was in and out very quickly and is very nice. I had mentioned that my wife was still sleeping and that she would wake up soon but he went above and beyond to be as quiet as possible. To my surprise she slept through the procedure. He got the sink unclogged and back up and running in less than 45 minutes. I was extremely pleased with his performance.
Tom Wilberding
6 years ago
The price was a bit high, but they came out promptly within hours of my call and they did a great job. I've rented a rooter from Home Depot in the past and I knew what the job entailed. I was able to root out to the street, but was having trouble getting back under my house, which is where the problem was this time. The crew listened carefully to my description and took their time making sure everything was clear. They tested things several times and I was very satisfied with result.
Me'Shawn Tucker
7 years ago
Roto-Rooter was the best plumbing service I've received in a long time. They are available 24/7 and the technicians were knowledgeable, courteous and friendly. It was a pleasure to meet two employees on the same day of service who worked quickly and accurately. I will definitely use them again if I experience any problems. Also, the work is guaranteed for two years. Thanks, Roto-Rooter!!!
the reviews we saw on this company actually stayed true to it. We had Sergio #3215 he was awesome. came in was very professional, spoke to me with all the information I needed to know. was very knowledgeable and helpful. for the work we got done and the fact that it's guaranteed for 6 months is just awesome. I would say if you need to use a plumber this is your company. especially since they specify on plumbing alone, where other companies dip their feet in too many things.
This is the second time we've had RR come out and have been pleased both times. Most recently Pat fixed three bathroom/kitchen problem areas that needed attention. He was straightforward, friendly, and informative, and provided exactly what he said he would for the price provided before services. We will continue to use RR for our plumbing needs!
Today I had the best experience with Roto-Rooter, after dealing with so many other plumbers for my needs and not having my problem rectified it was a relief to finally have someone diagnose the problem and fix it. Jeff #4164 was very detailed and knowledgeable. I was walked through the process start to finish and was delighted with the outcome. Jeff made my first experience with Roto-Rooter pleasant and stress free. Thanks a million!!!
My house had a backup in the sewer line in which water came up in the basement utility sink and drains on the floor. So I called Roto Rooter's and in less then two hours Andre#8971 and Richard were at my door step.Both were very respectful to me and my house and was very knowledgeable about the pipe line. They gave me a sense of comfort that I knew everything will be okay. I just wanted to say thank you gentlemen for the great job! God Bless.
Peter came out to my parents house and he was excellent and very professional! Awesome customer service! And my parents was very pleased with his work ethics! And Roto-Footer thank you for having Peter as a valuable worker! Peter represented your Company very well! KUDOS Peter!Thank you again!Melvin and Maryparents Lauradaughter Blackwell!
Main line needed rodding out and they came out really quick, less than 2 hours. Justin did a great job and got the clog out. He was very polite and professional. He took his time and made sure everything was good to go before leaving. Would recommend roto rooter, very good employees.
Roto rooter was a great experience from the initial phone call until the job was completed. Jon and Rudy the excavation techs were very knowledgeable and extremely professional. They treated my home as id it was their own. Both kind gentlemen! I would definitely use this company again. They completed the task in a timely manner and cleaned up after themselves. I couldnt have asked for a better experience comsidering yhr circumstances.
Kyle Gessert
5 months ago
Stood up twice for a total of 8 hours, then when I called back was told I had the day wrong and didn't answer my phone...In a very unprofessional manner Never use this business.
Karen Starling
3 years ago
I was very happy with the service from Technician Eric Guzman (#2182). He went above and beyond to explain what needed to be done and provided suggestions on what to do if water backup happens again. He cleaned up behind himself and performed the service in a timely manner. I would call Roto Rotter again for my plumbing needs.
John Rockliff
7 years ago
I would recommend RotoRooter to anyone in need of a plumber. They arrived quickly and the tech was very helpful and able to solve our clog. The tech was also careful not to damage anything in our house with his equipment and cleaned up any mess he made.
Anthony Common
6 years ago
Technician 1857 was excellent. He explained everything that need to happen and although I wasn't happy with the price he made me comfortable after providing the level of service he did. Very professional and even put down tarps to make sure any splashing that occurred didn't get on my possessions. Thank you Brian and Roto-Rooter.
I needed emergency service and it was a Sunday. The dispatcher was communicative about the delay they were experiencing. Danny2153 came out and was very thorough, polite and knowledgeable. He was patient and took the time to answer all of my questions (I had a lot as I was watching the process over his shoulder so I could be informed). I really appreciated Danny’s great customer service!
Our sink pipes were old and corroded which caused it to leak. Gabriel explained the problem concisely and changed out our old metallic pipes for pvc. He was very considerate on our future plans to remodel our sink and worked with that in mind. Overall, he did and excellent job and was very polite. We would highly recommend him and would ask for his services again in the future if needed.
Called for service on a clogged kitchen sink. Tech Patricio was out within 2 hours and was able to fix the problem in about 15 minutes. He was very professional and made sure the sink was draining properly before he left. I was very happy with the work.
The technician’s (Harold!) professionalism, expertise, and overall attitude were outstanding! He took the time to explain each and every step of a very unexpected and costly repair project…making the overall experience a little more pleasant. I definitely appreciated the shared knowledge on future systems operation and support if needed. Harold/Roto-Rooter has been added to my phone-book for any future pluming repairs!Thanks!
I had a nasty leak under my kitchen sink and Bruce (2930) from Roto Rooter helped to not only fix the leak, but also replaced my newly purchased kitchen faucet. He went above and beyond to ensure everything was correct from the repair process all the way to the payment details. He was very polite and communicated everything he was doing to resolve my issues. Because it was such a simple fix he also helped reduce the cost. Roto Rooter should be very proud to have someone as courteous and helpful as Bruce. I would recommend him to my friends and family! I almost forgot to mention - this was all on a Saturday, and if you are like me you know how difficult it is to have someone come out on a Saturday and not be charged Emergency rates. Thanks again, Bruced!
Peter Thielman
5 years ago
We had an emergency service with a clogged pipe we call them out and they were out within an hour. Felipe was very professional very clean explained everything wonderfully provided us with a quote that was the firm price. All in all it was a great experience I have a recommend Roto-Rooter.
Very happy with my experience with Roto-rooter. Kyle (#784) was super personable and definitely made the process a bit more joyful (no drain issues are cool!) James (#2201) was also super educated and honest. They both came out on a Saturday on their off-time so that was pretty sweet too. Despite the price, everything seems to be running quite smooth now. Over all, would def recommend.
Great responsiveness! With the recent flood, my water heater gave out. Before anyone was sent I was assured their tech would come properly prepared for the world of Covid protections. Glad for that! Once Gabriel arrived he not only replaced it but also suggested it be elevated to help prevent this from happening again and completed it all in a timely manner. It was such a relief. From the time I made the call to the time Gabriel was done with the job, it was all done within hours. He even took the time to advise me on how to properly maintain it. He was very patient while I wrote his instructions down. Roto Rooter will be my go-to with any other plumbing problems I may have in my future.
Phillip was fabulous! Very patient and meticulous! Was able to open a solidly blocked kitchen drain without cutting into pipes! Drains have NEVER emptied so quickly! Very respective of covid protocols as well!! Highly recommend- wish I hadn’t wasted $$ on local plumbers who only partially solved problem in past... well worth the cost!
I got Patricio and he was such a nice guy. He explained the process of what he was doing, even told me a good way to clean up my backed up gray water from my floor. He gave me a run down of what he thought would be the best course of action in the future. Couldn’t have asked for a better serviceman
Roto-Rooter came out within an hour of our call, after we had severe flooding and backup from our toilet. They got the initial issue taken care of quickly and even looked for opportunities to save us money on cost by finding faster paths to the issue. Would highly recommend them in a pinch.
Patsy S. Coleman
6 years ago
Felipe arrived one hour after my initial call. He immediately started extracting the root blockage in the sewer pipe. I could at least use water in my home without worrying about it back up into my home. Each technician was knowledgeable, professional, courteous, and diligent in performing their tasks. The charges were fair and have a good guarantee. I was told to call anytime day or night,!, I HIGHLY RECOMMEND THEM,
Megan Zingelman
2 years ago
Cleared a plugged drain that was causing backup in lower level bathtub. It must have been a busy weekend because it took a while to get to the house. Dispatch communications with us on Tech's status could have been better.
The service tech was polite, professional and fixed the issue.
First time using Roto-Rooter service. Excellent, excellent, excellent work by Cy 9823 (plummer). My sump-pump went out and Cy gave me a quick breakdown of the issue, repair and cost.He replaced my old sump-pump and additional components within an hour and he was done. Seems to be working great now! Roto-Rooter had a Plummer at my home within an hour on a Sunday. Thanks for the great service! And excellent work by Cy 9823.
Tim - 2508 came over on Friday evening, quickly diagnosed the issue, it was a clog, and told me what needed to be done to fix it. He even went the extra mile and requested a camera guy to come over to confirm the clog was gone. Overall, extremely happy to Tim! Thanks again!
Scott Hindsley
4 years ago
Excellent responsiveness in my time of need. Tim (2508) the service technician arrived very quickly and connected me with the other professionals in his organization so they could fully assess the damage and recommend next steps for cleanup in my flooded basement. More expensive than I’d initially thought, but in the long run well worth it when your home is compromised. I highly recommend them!
Very happy with the service and the quick response. Was hesitant to go with such a big name for the repair since I thought I'd be out an arm and a leg, but pricing was very fair.More importantly, the technician (Jonathan 3403) that was sent out walked us through the process of the repair and answered all of the questions we had. The thoroughness of the work done by Jon today really put into perspective how incomplete the original work done by a friend of a friend.Well worth the little bit extra money for the difference massive difference in the quality of the work. I would use their services again.
jeffery Kalata
6 years ago
We had to have Rotor Rooter come out a second time 30 days after the first. I have to say that our technician who is #2833 was so great. He did other things that the other technician didn't try and explained to us why this was happening and what we could do to try and avoid this problem in the future. He was a very pleasant person to talk with and also very knowledgeable. I would most definitely be asking for this specific technician if we need to deal with this company in the future.
Tracey Brower
4 years ago
Had great service with Roto-Rooter fixing my shower drain. Spiro (tech #: 3104) was extremely helpful and worked around my schedule. He also explained to me the issue on hand and some steps on how to prevent my shower drain from getting backed up so much again. Highly recommend and will tell others!
Patricia Harris
5 years ago
Kelly #2771 from Oak Forest location was really professional and did an excellent job installing my new sump pump and injector pump! He completed the job much quicker than I expected! Thank you for everything!!!Thanks to #RotoRooterPlumbingDrainService for their exceptional customer service today! The clog in my kitchen pipes are completely gone thanks to plumber Kyle #3269 from Oak Forest IL!! He was very professional and gave me helpful tips on how I can prevent this huge problem from occurring again! Happy holidays
Emily Fabrycky
4 years ago
Very happy with the cheerful, efficient service I got! I needed the main line cleaned out. I thought I knew where it was, but when the technician came, he told me it wasn't the clean out line. He helped me look throughout the house until we found it in what turned out to be a terrible place. Then he searched outside the house and found an alternative location. He then cleaned out the line efficiently, explained the state the line was in when he came, and when and why I should have it cleaned out again. I like that he explained in detail what he was doing and why. Thanks for the great job!
Mary Janninck
6 years ago
We had some issues with our main sewer line being blocked by tree roots. It was a late Sunday evening and our technician Kyle arrived and was ready to help fix the issue. He was very thorough and detailed on what he was planning to do. He brought his equipment in and worked to get the job complete. This is probably our 3rd time calling Roto rooter and we have always had a good experience. Kyle was really qualified, professional and highly detail oriented.
Roto-Rooter is fast, professional and still the best!We called on a Saturday and they were able to get someone here within 2 hours. The free estimate was reasonable, we were able to use a coupon online (saved $40), and our plumber Dennis did an amazing job. He was very courteous, provided a clear explanation of what needed to be done, and delivered high quality and speedy work!Thanks Dennis and Roto-Rooter!
Maureen Sanderson
4 years ago
Steve Cain was excellent. Arrived on time on night of holiday. Got the job done right away, was very courteous, cleaned everything up, etc. I highly recommend him and Roto Rooters' service! Maurice, the dispatcher I talked with on the phone, was also very helpful and courteous. Thank you, Guys! ?
Chelsey Heston
5 years ago
Robert did a great job and was friendly. Our kitchen sink was clogged and within 20 mins he fixed the issue. The women who answered the phone to take my appointment was very nice as well. The four stars is for the price of the service. Although he gave me a discount, it still cost a lot for something simple.
Came home to a drain back up and sewer sludge. Called and they were able to get out to us the same night. Called to give a arrival time frame. Plumber/tech #5450 was polite and helpful and helped to find our clean out drain and move our washer and re-hook back up. Very happy he was successful and happy to be able to shower and not have to wait till the next day for service!
Enrique Nieto
9 months ago
Daniel did a fantastic job. He is very professional, knowledgeable, respectful, and efficient. I definitely recommend.
Miranda Harris
3 years ago
I have only one bathroom in my apartment and a clogged toilet. I tried everything the internet recommends—hot water, plunger, baking soda and vinegar, I even bought an auger—and nothing worked. I was in a time crunch as I was going out of town for the weekend and didn’t want to risk things getting worse after I left. I had two different companies cancel appointments on me. Then I was able to easily schedule a last minute early evening appointment online with RR. My service was quick and easy and my technician was extremely kind! My only complaint is that the cost was quite pricey for the job I had done, even with a coupon I found online. But if you can afford it, I definitely would recommend using RR for your service!
Braden McClintock
7 years ago
Called Roto-Rooter and they came out that very morning and cleared out my main drain quickly and efficiently. I was having a problem with my washing machine backing up when it drained and Chris (#3393) quickly identified the problem and fixed it. He was a really nice guy, professional and knowledgeable, and would have him or anybody from the Roto-Rooter team out for any problems that might arise in the future. Great service and a very satisfied customer here. Thanks!
Chris #3393 came out to replace our sump pump after experiencing water on the floor in our basement. He was very professional and took the time to explain the problem and worked to quickly find a resolution. This service was very efficient, education-focused, and transparent about costs. Chris was great and I would definitely use Roto-Rooter again!
Highly recommend using Roto-Rooter! We had a fairly simple repair for our toilet, but it was hard to have it serviced during the weekend using other companies. The set-up process was very simple, and I appreciated the one hour courtesy call before the tech arrived. Our tech, Kemal, was very kind and professional, and made sure we were 100% satisfied with the repair. We will definitely be using Roto-Rooter again for future repairs.
Our main sewer line backed up on us around 7pm last night. I called Roto Rooter around 7:30pm and we had a plumber out to our house by 9:30pm. By 11pm, our main sewer line was cleared and we were back to using water, no problem. Argen (2356) was extremely professional and helpful. He was even mindful enough to ensure he didn't wake our sleeping baby in the process. Overall, we had a great experience. I hope it doesn't happen again, but if it did - I hope they'd send us Argen!
Artricia McDaniels
6 years ago
Our service was handled professionally by Jonathan (3403) and the issues were explained to us throughout.We did not expect to pay as much as we did, but can say it was definitely worth it. We are very happy that the issues we experienced have been resolved as much as possible and what needs to be done in the future was relayed in full description.We appreciated the thoroughness and were very satisfied with the knowledge and expertise of our service person as well as the overall outcome.
Thank you Roto-Rooter , you truly saved us from what could have been a major disaster. Your prompt service and professionalism was five star. Our pump in the front of our house quit working and was pushing waste water back into our basement. Your technician was able to get a new pump and install it that same night. Yes, we probably paid way to much for the repair but I guess in the long run saved us from having to call in a clean up crew. Thank you!!!
Jose Ponce de Leon
10 months ago
Came promptly, on a holiday I might add, and was very professional. Explained everything he was going to do and how best to avoid the emergency we had.
Tamico Washington
5 years ago
I was so pleased with my experience with our tech. He was not only professional but very personable as well. Matt took the time to explain our problem, resolved it quickly and discussed ways to ensure that we stay in front of potential future concerns. Thank you Roto-Rooter you saved the day.
Brenda Carroll-Cobb
3 years ago
We really liked the Tech, Harold 2004, so far we think our water heater install he did was a good job. However, we were told over the phone by the lady who set up the appointment, that water clean up was a part of the service. Harold did not get the water up, he stated he would need to call a Supervisor for permission to do so. My Home was left wet and messy for us to clean up.The bad part about your company is:The service/labor charge is extremely too high to NOT have the water mess cleanup as a part of the service call!
Jamie Freitag
3 years ago
We couldn't be happier with our experience with Roto-Rooter and our service person, Tim (employee #2508). He was very informative and knowledgeable and the company was very responsive to our service request. We would definitely use them again!
Robert was a great professional He explained the 2 procedures to get the towel we flushed down the toilet. One was expensive the other better and we were happy to see that we paid the lesser of the two! He was patient with our questions did a great job!! We'll refer Roto-Rooter services Our first time using you !
I called them and asked about fixing a shower pan in my bathroom. They confirmed on the phone that someone would come and inspect it, got a call from a sales rep saying they could do it, then was called 20 minutes after by someone else saying they couldn't do it. They were quick to announce their $65 service fee, but couldn't remember what services they provided. They just said yes.
The plumber who came to clean my drain was Arbr. Very professional, knowledgeable and explained each step of the process. Very satisfied
L Justin Harris
3 years ago
Our service tech Juan was friendly and very knowledgeable and explained in detail what the issues were and how they would be addressed. He was careful to observe no-contact protocols as well. He fixed the back-up issue in a very timely fashion. If we would need to use Roto-Rooter again, I would ask to have Juan be our guy.Thank you Juan, and Roto-Rooter. I can sleep knowing that our basement won’t flood while we do.
Jonathan Caddick
7 years ago
Brian, your technician, was timely, professional and efficient. After explaining the issue, he discussed the cost and additional products that were to be included as part of the service. After reading through the proposal and waiver, a signature later, Brian was able to return to his truck, grab his equipment and start the service. After 15 minutes, the job was complete. We filled out paperwork and he was on his way. He was personable and incredibly dedicated. A+ Experience and would use Roto Rooter again.
Jeanne Wirpsa
7 years ago
Our plumber, Nail, was helpful in explaining why our sewer backed up and what we might do to prevent it in the future. I trusted his judgment and did not feel like he was trying to charge us an arm and a leg.My only complaint is that it took Roto-Rooter all day to get someone out to our house and only when I called to complain that no one had arrived within the 4 hour time frame given to me, did they finally contact Nail who was the on-call person.
The plumber that responded was very professional and explained the work in a thorough manner. Pleasant, nice and cleaned up after the job.
Tim was amazing! He arrived right on time and was in and out in under an hour! We are so grateful! He was prompt, knowledge, friendly and taught us how to properly maintain our sinks to prevent further clogs. We were in the middle if making dinner when he arrived and he was finished just in time to clean up! We are so impressed with the fast friendly service. We will definitely recommend to our friends!
Clarrissa Adams
3 years ago
CI did a great job. Works fast and gets the job done with professionalism. I highly recommend Roto-Rooter as well their employee CI #9823. Not only was he professional, his personality matched how great He is. If you’re hesitating on calling them, don’t! Call them now and get your plumbing issues resolved.
$400 for a job and the issue remains a week later. I’m so disappointed.
Rufus Mumphry Jr.
5 years ago
Kelly 2771 was professional and explain to me the issue and solutions that he would take to correct it. I need to have a fixture installed. A length of pipe replace, a leak need to be cap. And lastly, have work done underneath the bathroom sink. I was quite surprised when said that he would be able to every in a couple of hours. He showed a great level of dedicated to his work. Every is working fantastic now. I would highly recommend him to other people.
We had a clogged sewer line that caused a backup on a Sunday afternoon. The service tech, Kyle, got to our house within an hour to clean out the line and his supervisor, Eddie, followed up shortly afterward with a camera to see where the problem was. I seriously could not ask for more friendly, courteous service. These guys were very helpful and guided me through some next steps to take with my home insurance provider. Great job!
My initial experience with Roto-Rooter was concerning, but once they placed me with Mike #2080 everything went much smoother. Mike was extremely professional in making sure my expectations were met from scheduling the appointment, understanding the work going into the cost estimate, and explaining what to expect after the work was completed. Mike made the experience with Roto-Rooter excellent.
Gabriela Duraes
5 years ago
Jay Thurman #1057 did a fantastic job in my office. It was after hours when we had an emergency in the main bathroom. He was friendly and professional. He fixed the issue and also kept the bathroom spotless when he was done. Great service. I highly recommend him.
jonathan wheeler
2 years ago
I used them a couple months earlier to unclog sink drain and they were ok just way overpriced. My basement flooded the other day from a sewer backup. It was saturday morning when i discovered it and called them leaving a message about what had happened and that it was an emergency and to please call back asap! I never heard back from them! I called another company and they responded right away. Needless to say i will not be using roto rooter ever again! Sorry but this is not how you run a business when you offer 24 hr emergency services.??
Michael Janvier 4636 this guy was flipping fantastic. He was so polite, friendly, knowledgeable, and just plain nice. He went above and beyond to fix our issue and didn't make it seem hard. Every time I will ask for him. Hands doubt best worker and human being.
Steve (5225) was awesome. He came out promptly and was very friendly and professional. Our kitchen sink clog ended up being worse than we’d thought and he had to tap into our building main drain line to snake whatever was causing the issue. He spent the time to get it right and worked very hard in getting us fixed up. I highly suggest requesting Steve if you need help in the north Chicago area. Steve turned an urgent issue into a positive for us very quickly, and on a Sunday!
Chris The Crane Guy
7 years ago
Tim (#2508) was very professional. He took care of the sewer issue I was having and was very knowledgable and professional. I highly recommend these guys (especially Tim). It was quick and easy to set up an appointment and have someone at the house very quickly. I was very impressed with the response time and very happy with how quickly I had Tim at my house. Especially since my sewer issue was very time sensitive due to the holidays. Thanks Roto Rooter Team and especially thank you Tim
Richard Murphy
4 years ago
I had a problem with the sewer backing up in my basement apartment. I called Roto Rooter and they had someone there within a couple of hours. The technician Chris called to let me know when he would arrive, and he was right on time and got right to work. He was able to get the problem resolved and cleaned up the mess. He called his supervisor who suggested doing some more preventive work, and Chris stayed the extra time to make sure I don't have this problem again. Great experience, I will definitely use Roto Rooter again.
lawrence spahn
2 years ago
Tim was great. Solved the drain issue. Tell me also I have a 6 month guarantee where they'll come out and rotor is again. I'm glad I called in there at my place within 30 minutes and that's and this was July 3rd Independence Eve date
Excellent service with a polite and technically knowledgeable repairman (Timothy #5394). Only complaint was the cost of repair which is high compared to competitors: total actual work time was about 20 minutes, total visit was 1 hour, and cost was $420 to unclog a kitchen sink...cost per hour seems high (I understand this price covers the cost of free estimates and the warranty but still).
Michael Herbert
4 years ago
Eduardo, tech 5256, did a fantastic job. He was knowledgeable about the issue, worked diligently, and even went the extra mile to make sure we were properly informed of the situation to make the right decision to avoid future issues.Price was significant, but it was Saturday work and the tech made sure he spent an adequate amount of time on the service performed.
I got an email with a coupon today and realized I could take full advantage since I needed some work done in my bathroom. I was able to get a same day appointment by using their online scheduling button and had a technician (Heto) here in less than two hours. He explained what was wrong with my toilet and sink and fixed both quickly. He was great to work with. I'd definitely use them again.
I had backed up storm drain. This was my first experience with Roto Rooter, the initial communication was a bit of a challenge, as I had to chat with 3 different folks, including one plumber, and scheduling the visit was a bit disorganized, but Eugene showed up, knew what he was doing and did a great job, all the while describing what he was doing and how the storm drain system works underneath my home. Great job in the end. Eugene should be commended. Pricey, but great job.
John Perrachon
4 years ago
We had a difficult clog badly located under our 130 year old house that required urgent attention. We, by the way, had a significant sewer line issue some 10 months as well. To make a long story short like the first time we called Roto-Rooter we were extremely pleased with the quality and professionalism of their service. They, on the phone, were extremely courteous, the two technicians who came were extremely knowledgeable and particular kudos to Spiro (Tech # 3104) who worked extremely hard and diligently until the very thorny problem got totally resolved. Because of the age of this house it was not an easy clog to remove, it required entry into the line at both end and Spiro only left when he was 100% concerned and satisfied that the pipes were cleaned perfectly.
Fast and Great Service!!! Roto-Rooter was at our house the next day when we needed immediate assistance. The plumber Jonathan provided us with excellent service! He was very knowledgeable and helpful. We were very pleased with his service. Thanks for all your help
We encountered a leaking pipe while other work was in progress on a bathroom remodel. Roto-Rooter arrived within a half hour of our initial call and performed the repairs the same day. Luigi & Armion were professional, polite and left the affected area cleaner than when they started. An excellent job all the way around and at a fair price!
Jim Mouzakiotis
5 years ago
I've been a satisfied customer of Roto Rooter for a long time and have referred them to other people as well. They're highly responsive, professional and great at what they do! I love their guarantee! I just had Yuri come out to unclog my kitchen sink and he was a pro with great dialog and tips and he completed the job very timely and was tidy as well!
Chris Shkyria
6 years ago
Called up Roto-Rooter with a clogged sewer pipe on a Sunday and they scheduled a service call to come out as we were told. The service man was very nice and explained everything to us and how he would unclog the pipe. The tree in our front yard and bushes next to the house were the culprit. Took him 2hrs to get it and the entire system flushed down into the sewer!! The supervisor came out with the video inspection and ran it from the house to city sewer line and found a couple of cracks and provided a repair estimate. Very happy with the service and the costs to have the work done quickly and efficiently on a panicked Sunday morning.
Gabriel was excellent and professional. He took care of our plumbing backup quickly and was very thorough testing everything after to make sure we were satisfied. He made sure he checked everything before he left. I highly recommend recommend Gabriel. Plumber 5390
Brian Kloster
4 years ago
I think Roto Rooter is probably more expensive than other services. I’ve used them twice now. I always feel pretty confident when they leave. I watched them scope the entire drain from basement to curb which is reassuring. They are professional and very prompt. They tried up selling me both times at the end but weren’t high pressure. They use a full 6 inch blade to cut through to the curb which really clears the pipes. They are a big company with a good reputation so i feel good about them standing behind their work. I would recommend them for Roto Rooter work and I’d consider them for bigger jobs if needed.
Krista Sanchez
2 years ago
Rotorooter was extremely helpful. Leonard #1479 was able to identify the many problems that were causing plumbing clog as well as additional problems that if not fixed would cause issues down the road. He worked hard to fix these items and went the extra mile to uninstall and install the door on the bathroom so he could get the equipment in and out without damaging things. I will always call Rotorooter when I have a problem from now on.
Frank Minniti
4 years ago
I am a owner of a salon and our sinks were backing up I called Roto Rooter and with in 2 hours Manny was her to service the salon to have it up and running by that night. Manny did a wonderful job. He was very professional and polite. He took his time to explain everything to me and told me if what he didn't work there would be no charge and they have a 30 day guarantee. I would highly recommend Manny from roto rooter to anyone that is in need of this service.
I called Roto-Rooter because we needed our main drain rodded. They had someone at my house within an hour of calling. Reise (#1877) did an excellent job. He was quick and knowledgeable. The overall cost was very reasonable. Thanks Reise!
I want to be sure to differentiate the repairman (5 stars) from the company’s service as a whole (2 stars).Harold (#2004) was great. He was knowledgeable, fast and friendly. I’d gladly recommend him anytime.The customer service, however, was neither customer- or service-oriented. The original service window I was given was 8am-1pm. I received a call at 10:30 telling me service was delayed and there was no timeframe for the technician’s arrival. The next update I received was 1:30, well after the already generous 5-hour window, to tell me they hadn’t forgotten my appointment but there was still no timeline - just hang on and be patient. Then silence until 3:30, when I received a call from a manager (Jeremy, I believe) who gave me a similar version of the same narrative. Before we hung up, he promised to find a resolution and call me back (he didn’t). In the end, the repairperson arrived at 5:30, completely unaware of any of my back and forth with customer service. He hadn’t even begun his shift until 1, when my original window was already over.Here’s what I find really egregious though. The customer service representative had offered me 10% discount for my patience, but failed to tell the repairperson. When I told him about the discount, he informed me that the 10% she promised didn’t come from the company’s bottom line, but his. So essentially the most reliable part of the entire experience was punished for the incompetence of the management.I’ve used Roto Rooter exclusively for the last 4 years, but this experience lost my business.
A really nice guy named Ervin came within 3 hours of my call. Great friendly service with a smile. Quick work on my leaky toilet which is as good as new. All done at a fair price.
Had the pleasure of Pat fixing my pesky toilet today. He was kind, professional and honest with my quote and his recommendation. He was also happy to receive lots of tail wags and licks from my dog as well. Amazing same day service.
Our apartment building has some very old pipes. Sewage was backing up into our tub and toilet. Eddie and Anthony (#1617) showed up within an hour and had the problem fixed within 30 minutes. They were incredibly professional, efficient, and honestly funny guys. They both wore face-masks and maintained a safe distance due to Covid-19 procedure. We definitely recommend!
Leonard, Kelly, and Dan were awesome today. Leonard showed up within an hour of me calling for help and quickly assessed the problem. He was able to get our drain open and did a top notch job of explaining everything. When things felt hopeless this team came together quickly, was patient, kind, knowledgable, and created a great game plan. Will definitely call them in the future and highly recommend !
Min Seon Park
3 years ago
Our sink was clogged and water was shooting back up after using the disposal. Thomas from rotorooter came and helped us out. He was very kind and patient, and explained everything to us very thoroughly. I would definitely want to use Roto-Rooter again if issues come up again - fingers crossed it's not too soon.
Michael Edler
5 years ago
No flow situation in our sewer. Called at 6:30am. Showed up at 8am. Determined that they needed to replace the old pipe in our front yard. Showed me the damage and why it needed to be done plainly. Had it fixed by 4pm the very next day. Incredibly professional. Sure, it was a little pricey. But, their professionalism and ability to answer questions concisely made a hug difference. They were very good.
Danielle “db” Bernier
5 years ago
Initially a bit of a struggle, but overall would recommend. They were very prompt in responding to my initial call and keeping me informed of what was going on. They were so busy that I couldn't get someone out right away but they gave good advice and instruction on what I should do in the mean time. My first plumber actually cancelled last minute but his replacement was great and did a very thorough and quick job.
Tim2508 came out to our home and did a fantastic job! He did a wonderful job explaining the problem, fixing the problem and telling us how to avoid it in the future and made some other helpful suggestions. He was very knowledgeable and had professionalism about him. I would definitely recommend Roto Rooter and Tim!
yvonne carman
3 years ago
Not only were they extremely quick to respond to my plumbing emergency in the middle of the night, there were no hidden fees and they stayed until the job was done. Chris and Theodore both provided amazing customer service! The rates for my plumbing emergency were also reasonable.
Fantastic service! Yuri (#1195) took good care of us. He arrived promptly and completed the clear out very efficiently. Yuri was polite, informative and efficient. He explained the work done, preventative measures and recommended future treatments in about a year and a half. He said not to wait too long. Line is good he told us.
Christian Thomas
6 years ago
Terrell was awesome!!! As a new homeowners, I really appreciated his honesty and genuineness when helping us with our repairs. The scheduling process was quick and convenient. I will definitely use this services again for any future repair needs!.
I have been having the hardest time finding tradesmen to help me out, so i didn't expect a whole lot when first dialing the phone. The floor drain started backing up in my house and i went into panic mode. I contacted Roto Rooter and they were friendly on the phone and very helpful. They immediately scheduled a tech to come out today. My tech Jair (5259) was helpful and explained everything that was happening really well. He addressed all of my concerns and took care of the problem. Who knew that nasty stuff was down the kitchen sink! I was running the dishwasher with no fear the minute he left. Thanks to Roto Rooter for saving my day! And though it was a little pricey it was also worth every penny to not worry about sewer water coming up my floor drain.
Britt Calvert
4 years ago
Our building had a burst pipe on the coldest day of the year and Roto-Rooter had Mike (2080) out within a couple of hours to fix the pipe and restore our service - a miracle as most other companies weren't working due to the temperature. He was super knowledgeable, worked quickly to fix the problem and get our water turned back on before we saw any more frozen pipes, and let us know what we could do to keep it from happening again. Couldn't be happier with our service!
Natasha Robinson
3 years ago
Thomas Allen (#5394) came out to my new home after a heavy rain brought in some unexpected water. He immediately gave me a sense of calm about the situation and let me know it wasn’t as bad as I thought. He was able to easily pinpoint the issue and told me two things that I needed to do in order to correct the issue. Although Roto Rooter doesn’t do that service, he still went out of his way to let me know what to do next. Additionally, he smelled some gas in my utility room and cautioned me to reach out to People’s Gas and have them come out and check the house as well. Overall, I was very impressed with his professional and knowledge of the issues facing my home. I’m sorry that he wasn’t able to complete any work for me so that I could pay him for his expertise. I will be reaching out to you again if I ever have any future plumbing issues.
Barbie Kaczorowski
6 years ago
Highly Recommend them when looking for a Company who treats you as a person not just as a customer. As well before starting the job explaining in detail what they will have to do in my case my sump pump. Then I was quoted a price I was unable to pay what they told me but they worked it out and I got my Sump pump in and is running. Thank you and Great Job you Satisfied me 100% I highly recommend them when coming to any services regarding plumbing. Thanks again for doing such a Great Job.
Peter Kuzmich
4 months ago
I was 2 days past the warranty and they still charged me with a slight discount
I called Roto Rooter for a clogged sewer system. Andrew (2729) came to my home and fixed my sewer problem. He was very knowledgeable and explained everything step by step. Andrew (2729) did such a great job, he went above and beyond to make sure the drainage system was clear of debris and functioning properly. Great job, great personality and knowledgeable. Thanks Andrew!!
Jon did a great job with getting my drain sink unclogged as well as fixing the leaks that were present.
Gave an estimate for a 6 feet Pipe excavation and replacement but finally the work was done with less than 4 feet for excavation and pipe replacement.Since the final work was less than what was estimated, I have been repeatedly trying to get hold of Roto-Rooter to understand the cost breakdown as well as why we weren't getting a final price lower than the estimate.The person who came to oversee the change also agreed that the work done was not inline with the estimate and would get his manager to call back but I haven't received any communication though I have done multiple follow ups on this.Been over 2 months since the work has completed and with apparently no intention from Roto Rooter to address or even speak on this issue has made me rate them with a 1 star as a company to avoid for work that is going to be expensive.
Gabriel 5390 and Josh 5055
Fast, friendly service at a great price! Tough job, but they stuck to original quote and got it done. I will definitely be calling these guys the next time I need a plumber!
Lisa Grassmuck
5 years ago
Sonny came to our home and did a really good job. He kept in great communication with us as it was tenants in our home and we are out of state so his communication and skills were crucial for us. I would definitely recommend him to everyone. And the people in dispatch and the office have all done a really good job. High 5 to you all. Great Teamwork! :)Sincerely,Lisa G
Words cannot express the gratitude I have for Roto-Rooter. My tub was experiencing massive backup. Since I had some great work done previously by Roto-Rooter, I contacted them again. An agent by the name of Victor, Tech Number #1439, arrived at my home and quickly diagnosed the problem. He came back the following day and performed his job admirably. His work ethic and attention to detail was outstanding. Furthermore, he was polite, courteous, extremely professional and he patiently answered all of my questions. Thank you again Roto-Rooter for outstanding service and an affordable price. I will definitely use your service again in the future. I also will recommend you to all of my family and friends.
Leonard came out on time and worked quickly to resolve our sewer backup. He called additional teams to run a camera and identify the problem and a team to come quote the restoration. Work was done well and timely. Price was higher than others I researched but you get what you pay for.
I called today April 16, 2019. The company responded immediately to my service request. The representative Dorian # 1462, was very professional, very informative, answered all my questions. Dorian is the most excellent representative I have encountered. I highly recommend his services. Wish there were more Stars for service. Extremely extremely satisfied with this young man services.John Rivera
Lydia Williams
4 years ago
Manny,1916. I am extremely satisfied with the service technician that came to repair a clog in my kitchen sink. He was very professional, friendly, and courteous in dealing with me and the situation from the time he arrived until he concluded the final business transaction. He was patient in diagnosing the problem, and explaining what was needed to repair it. He worked persistently until the drain was fully operational.It is people like this employee that helps us to know that there are still good people in this world. Manny is an excellent representative for your company.
Daniel DeCosta
3 years ago
Jeff 4164 was really amazing. He patiently answered my questions, walked me through the process and took the time to make sure I understood everything. He worked incredibly hard to fix my sewer issue, cleaned up and made the site look good afterwords. I am so happy that he was the technicians who was sent to me.
Ellisha Cochran
3 years ago
Jeff was very professional. He was able to explain the problem clear and a way we understood. He used PPE and cleaned up behind himself. We called at 1am and he came out immediately. We were pleased with the service and his work. I would definitely use Roto-Rooter again.
When I called the 1-800 number I did not expect a quick response. They were able to get someone out that day and I was in desperate need because my basement was starting to fill with water (sump pump stopped working after a night of heavy rain). The plumber was excellent and made me feel confident that the services he was quoting were necessary. I am glad that I chose Roto-Rooter they are the best.
milton hubbard
3 years ago
Plumber 5390 Gabriel came into my house, he was very professional and courteous, he was very good listener and ask me many question about my plumbing issue, he also look around my house to find the right way to fix my clog kitchen sink. He was very clean and very smart. I am very happy with his service. I will recommend Gabriel and his company to my family and friends. Thanks once again Gabriel.
I had a great experience using rooter rooter to fix my clogged kitchen sink. I called on Saturday and was offered an appointment time on that same day. The plumber who came to my residence took time to properly evaluate the plumbing in our home to make sure the rodding reached all possible areas where there could be buildup without damage. We now have a fast flowing sink and their work comes with a 6 month warranty!
Technician #2029, Patricio arrived just a couple minutes before his scheduled time. He quickly surveyed the issue and had the drain unclogged in no time. He did extend the power snake further into the drain to ensure the clog was removed completely. Overall, I'm very satisfied with the service!
Sean Murphy
10 months ago
Very good experience with Arbr Krasnigi. He cleaned the main waste drain professionally while respecting our home and performed it in a timely manner.
Cristy Martinez
7 years ago
I called to schedule an appointment in the northwest suburbs and was able to make one the following day during evening hours with no problem. My technician, Denis, was wonderful to work with. He was incredibly knowledgeable and helpful. He was able to fix my problem and provide suggestions on how to maintain it as well as for what to look for in the future to make sure serious costly problems do not arise. I would definitely use their services again and would absolutely request Denis!
We called RotoRooter when our sewer line backed up into our basement. Our technician arrived within an hour and quickly fixed the problem. He was friendly and courteous. There was no additional charge to come at 8:30 at night, and I really appreciate how fast our problem was solved.
Outrageously expensive.Had to assist him.Had to provide paper towels and trash bag for clean up.He reinstalled toilet said I needed new water supply line old one leaked but did not have one on truck, told me to get one at home depot,after he left I just tightened the supply all the way ,no new line needed.Would never use again.Promptly after I wrote this review I was contacted by RR and was able to resolve my complaints with them.I must say this was not what I expected.RR is a stand up business and I would use again.
We had to replace our water heater. Kyle (3269) was so amazing to work with. He came in and took the time to see if there was a way to repair it first. With no luck, he took the time to walk us through the whole process. He was able to replace it within a few hours. It was so nice to have such a nice person help us when something like this happen. Thanks again Kyle (3269) and the Roto Rooter Team.
It's Sunday and you know calling a plumber is going to be expensive but you have a backed up kitchen drain that you can't fix after trying everything. So I called Roto-Rooter plumbing. Eduardo was at my house right when they said he would be and I received a phone call from the dispatcher twice to let me know they were running behind and when Eduardo was on his way. Eduardo, technician number 5256, came in and assessed the problem within 5 minutes. My drain line from my kitchen sink to the main was packed with 15 years worth of garbage disposal waste. He told me he could resolve the problem and immediately told me how much it would cost. It was a reasonable amount, especially for a Sunday, and I proceeded with the work. Eduardo kept me informed on what was happening throughout the process. When he was under the kitchen sink rodding from the sink he noticed that my drain trap had a huge chunk missing from it and he said he had the part on his truck and replaced it as part of the job. Eduardo was a really nice guy. He was pleasant and polite from the moment he entered my home and he made sure he cleaned up after his work and was very respectful of my home. Thank you Eduardo for resolving a nasty problem and allowing us to continue to enjoy our Memorial day weekend. I will definitely use Roto-Rooter again and If possible, ask for Eduardo!
Kimberly Herst
6 years ago
All around great service. Kyle was a complete professional through and through. I recently moved into my rental townhouse and initially called Roto-Rooter for my bathroom drains. After inspecting other plumbing areas throughout my house, he noticed another issue within my kitchen sink. VERY reasonable pricing and so helpful! Thank you!!
Geri Bresnahan
6 years ago
We had a plumbing emergency on Friday afternoon. The faucet part of our shower would not turn off and the water kept running. Not only was it a Friday afternoon but the beginning of the Christmas weekend. We started calling plumbing companies in the area. We were either told no one could come until the following day or the service charge was outrageous. We then called Roto-Rooter and the woman on the phone (Laura) could not have been more helpful. I asked about the service charge. She said, we don't charge you for the call. We will come out and evaluate the situation and let you know the cost. It was then up to us to decide if we wanted to proceed. A serviceman (Milenko) was at our house quickly. He was professional and courteous. He let us know what was needed to fix the problem and the cost. He did the work for a very reasonable price and had all the necessary parts. He was finished t in about an hour. We would highly recommend them.
Ronney McCarthy
6 years ago
My plumber, Andre #8971, was very friendly and informative. After examining at my toilet he gave me his opinion on what he believed it might be and the cost and then the approximate cost if it turned out to be something else. He explained that sometimes other problems may be found and that could also affect the cost, so knowing the price ranges I would be in made me more comfortable with giving him the go ahead to do the work.He found the problem which was close to what he suggested and the price was at the minimum price he gave me.I will most definitely use Roto-Rooter again and get this same plumber if at all possible.
Joe Anderlick
3 years ago
My sump pump died. Tech came on time. Provided an estimate and proceeded to place order for parts. He came back about an hour later installed the new system and was done with the entire job in under 3 hours. He also provided other suggestions about modifications to my home's rain water drainage to help alleviate the issue occurring in the future. He was great.
Denise Sandoval
4 years ago
Great service, Jair-5259 came to fix the clogged main line of my home. Roto- Rooter had a very fast response as I had called around midnight the night before and Jair was here by 8am first thing. He has very informative and most of all very professional. He ensured that he took the additional steps to not get any dirt onto my carpet and basement and also did a great job of cleaning up any mess. I would definitely recommend simply based off this attention to detail.
Family Samuelson
5 years ago
Great service, made it to the house within the time provided! Fair pricing...even let us know a way we were able to shave $200 off the bill. In the event of an emergency or routine work, we know who we will be calling! Thanks Robert Welch for the job well done!
Catherine Nichols Lowe (Catherine Nichols Lowe)
5 years ago
Fast service, fixed our clogged bathroom sink and tub quickly. Grant (#3176) was knowledgeable and worked quickly. He not only unclogged our drain, but let us know how to keep it working well in the future (which I'm sure our downstairs neighbors will appreciate since the ancient drain trap filled their light fixture with tub water!). I especially appreciated Roto-Rooter coming out in zero degree temps to deal with our tub (less than 3 hours from initial call to fix) when the city is dealing with frozen pipes, etc.
Extreme Progress
3 years ago
I can always count on Roto-Rooter to come ot and fix any plumbing issues iI have in a timely manner. They are very responsive and on time. Service tech cyg823 has been coming out the last couple of times and I am really happy with the service he provides. He is very professional and explains the problem prior to fixing it.
My technician Ali was knowledgeable and thorough. Fast service and made sure there were no surprises. Good communication. Thanks, Ali!
This was my first time using this company and this was an emergency call. Not onlyWe’re they the only company willing to come out so quickly on such short notice during bad weather but the tech they sent , Alen was honestly the icing on the cake! Alen answered every single question we had, he explained what happened and the process of how to fix it. He was in and out within minutes!!!. Highly recommend!
Tiffany Steele
5 years ago
We had flooding in our basement and Roto-Rooter was the fastest to respond. They provided great service. Yuri (1195) worked very hard to get a difficult situation under control. Mark was very knowledgeable and went out of his way to help us get our claim initiated. I'd definitely call them again.
My sump pump went out and two techs were here in 2 hours, took a total of 90 minutes to replace my broken sump pump and install the new one (included one year warranty). Techs were knowledgeable and professional. would use them again.
This review is for Mike#2080 and his partner David.After the plumber for our management company failed to show up that day, we ended up bailing water from our sink and dishwasher that was backing up into our unit while begging our management company to send out an emergency plumber. Just after 9 pm we finally told that Roto-Rooter would be contacted to help us. At about 10:30 Mike & David showed up and quickly got the situation under control. I know it had been a long day for them but they were fast, courteous, explained everything and offered advice on how to avoid the situation in the future. I am very thankful for their professionalism and fast action. We ere very pleased with outcome of a bad situation.
First of all they sent a kid over who does not have a license even to be a plumber all he could do is Supposedly to drainwas smoking for 15 minutes in the driveway after a 2 hr wait He walks in and says $495 without seeing what the problem wasI told him to go tell his Boss to ÷=÷#$$ them selfves I could rod it my self not paying 495 for a rod so he says what would you pay I said the most for a rod to go not even 15 feet $150 he said fine mind you it was draining but not the way I wanted after his work completely clogged said oh well I can't go in the crawl space to access the drain and leftthis without a doubt the worst Plumbing Company I ever worked with if I could even take the 1 star back I would they are a Scam and pry on people would never use ever
Joshua Terborg
3 years ago
Service was good but I had to call them to confirm after I made the appointment online. I recieved no call, text, or email. The price of $500 to clear one drain that took the tech around 20 minutes to clear is a bit much. I will not be calling for any future work.
Cy tech 9823 was quick and fast. He came immediately and fixed the water heater. He went above and beyond. I can't thank he enough for a job well done. He deserve full credit. Thank you for everything. I will be calling roto rooter and asking for him going forward.
Juan (Tech#5155) and Anthony (Tech#3166) were amazing in their professionalism and cleanliness. My house did not have a washout outside so they had to route through my toilet; but they made sure to keep it as clean as possible and then sprayed down the whole bathroom afterwards. They stuck to their word as far as what they said they were going to do and gave me further options once they found out the root cause of the problem. The pricing was comparable to the other quotes that I received but I really liked 3 major things aside from Juan and Anthony's Service.1. They offer to come directly free of charge before offering a quote so that it is accurate and there are no surprises.2. The quote is all inclusive of routing and camera work if needed.3. The warranty their work for 6 months so if the problem arises before then they will come back out free of charge.Always rely on the big companies.They do it right and they have the right people for the job.
we had a sewer line back up in floor drains basement level every time we flushed toilet on upper levels. Our tech, Manny, arrived within an hour of our call @ 7PM and cleared the drains in about an hour. He was friendly & courteous. Excellent service. Thanks for making a bad situation livable quickly.
I contacted them because my toilet was backing up. They where very friendly and helpful. I had some one at my place with in a hour. Felipe explained to me the process on how they would clean out the line. They were able to fix the issue and explained to me steps to take to prevent the problem from happening again. I will definitely call them again if I ever need any plumbing work done.
A homeowner’s nightmare scenario: both sump and ejector pumps fail at night during a heavy storm. The water alarm system put in place fails. We wake up to inches of water flooding our finished basement.Solution: Roto-Rooter single-handily saved the day. In under two hours from the first call we had replaced both pumps and started moving forward with fixing this. They turned a nightmare scenario into something manageable. For that, I’m super grateful.Special shout out to Cy (9823) for being a genuine professional. He was fast, focused, and completed this in half the time I expected. Amazing work and highest recommendations!
Anna-Lisa Castle
4 years ago
Mark was incredibly efficient and professional. We had a slow drain that turned out to be part of a much bigger problem. As a drain tech, Mark did everything he could to fix the problem in the interim--from snaking the drain, to removing and clearing the p-trap to leaving us with a chemical treatment at a discount. Then, he explained his theory of the larger issue, outlined a few other scenarios, and set us up with his colleague from another department to achieve a more permanent solution. He took the time to talk me through every step of the process--definitely became a fan of Roto-Rooter after working with Mark!
I called Roto-Rooter on a Sunday afternoon and was able to get really quick service. The tech Mike (#2080) was fantastic - probably one of the best service guys I've had for any issue in my house. Not only did he fix the issue but explained to me step-by-step what he was doing and made sure I understood what was going wrong. Really nice guy too! Request by name if you're in the Chicago area.
Antonette Minniti
8 years ago
Roto-rooter made it easy. Their availability made it incredibly easy to schedule an appointment and get them there at a time convenient to my schedule. They were incredibly fast and did a great job! Of course, the price wasn't my favorite part, but who really wants to spend money on plumbing?!? Overall, Pat did a great job and I would recommend them. (#1899)
Tim (2508) was outstanding and worked in a very professional, efficient and friendly manner. He was very considerate and helpful in answering all questions and concerns. I would definitely recommend him to anyone in need of a fast, friendly and knowledgeable plumber. He even helped us negotiate a fair and reasonable price that was very competitive with other plumbing services. Thank you, Tim and Roto- Rooter!
NetherwoodRuth Lee
3 years ago
Roberto (2138)arrived within time specified. He listened well and asked great questions. He got right to work and stayed late to finish the job instead of returning the next day. Really appreciate that. Was patient when I made notes. Love the company uniform, very professional. Looking forward to calling again with next problem. No longer in search of an private plumber.
Mark tech #2840 was absolutely fantastic. He worked almost 7 hrs at our house and never stopped until he fixed the problem. All the while being so friendly and professional , he went well beyond the call of duty. More people should have his work ethic,. Great guy!!!!
Had a frozen pipe during a cold spell. Tech arrived seemed more interested in leaving than resolving the issue. Provided tips to keep the pipes warm and left.
Erasmo Garcia
6 years ago
I'm very pleased and happy with the work done by Kyle. He was punctual and professional. Upon his arrival I explained to him the problem and he quickly and thoroughly explained to me all the work needed to be done. I then quickly set up an appointment for the completion of the work, and now I have a new water heater and a new kitchen faucet. He's the best!
Madhav Goparaju
4 years ago
We had a slow drain issue in our kitchen sink, and we called RR for service/evaluation. Our technician Elvira 3962 was very informative/professional and walked us through what was needed to resolve the problem. Overall service experience with Roto-Rooter was great!
We had a clogged sump pump line, and feared we may a root or worse obstructing the line, so we called RotoRooter to take a look. There was no rush, but from the very beginning of the call through the completion of the service, each person we worked with was knowledgeable, courteous, and professional. The person on the phone (I didn't catch her name) understood it wasn't an emergency, but scheduled service for the next day anyway. Our service technician, Felipe Bueno, was awesome! He analyzed the situation, walked me through multiple solutions to solve our problem depending on what he found, explained the costs fully, and estimated the time to complete the service. He treated our job like he was working on his own house and completed the work in the time and for the cost he quoted - professionally done with no surprises. I would recommend RotoRooter, and Felipe if he's available!
We had a plumber by the name of Patricio! He was so professional and figured out the problem immediately. When he was done with the job he cleaned up the bathroom and left it like he was never even there. He was friendly and patient while I have a bunch of little ones running around! He comes highly recommended!
tracy foxworth
3 years ago
The representative (Jair 5259) arrived within a few hours on the same day called and completed the job in a timely manner. He was very professional, patiently explained how the problem occurred (clogged sink due to washing machine) and provided tips to help alleviate the problem from reoccurring. Service was excellent.
So happy I chose Roto-Rooter for my plumbing issues. My technician, Grant, arrived timely and diagnosed the problem right-away. He quickly fixed each problem and the work comes with a guarantee. Thank you for highly professional service. You get it right the first time! I appreciate that and it makes me smile… Emma Ingram
Very happy with service. Kyle and Howard came to my home and explained in detail what my plumbing issue was and corrected the problem. It was completed within 2 hours and I had the rest of my day to run errands. I love doing business with a reputable company such as Roto-Rooter. Thank you so much!
Constance Customer
3 years ago
Like some of you, perhaps, I remember the Roto-Rooter jingle on TV commercials from my childhood. I thought they handled only drain and sewer problems. I was wrong; they handle much more. Roto-Rooter provides full-service plumbing repair and water damage clean up, as well as sewer and drain service – for both residential and commercial customers.I am in the process of renovating my town home and needed to have a 25-year old washer/dryer combo unit removed from an unbelievably small and tight spot. The appliance company refused to take the machine away because the water valves that feed the washer were outdated and leaky. I reached out to a handyman friend who suggested I call Roto-Rooter. I made the call and they had a technician at my home in just over one hour. That is the fastest service call of any kind that I’ve ever had! There was no extra charge for the speedy service call.Armion (#601), a 20+ year plumbing expert was very professional, friendly, provided me with a written estimate and was prepared to do the job on the spot! He clearly explained everything in advance and then confirmed with me every step of the way. He was equipped and able to handle anything! I felt confident the work would be done correctly the first time.The job required a portion of dry wall be cut away to get to the old valves and then the new pipes had to be soldered in place. Armion was able to do it all and in a short amount of time. I enjoyed talking with him and learned a lot during the process.I had a very positive experience and only have good things to share about the service I received. I will definitely be calling Roto-Rooter in the future for any and all plumbing issues I have and will refer them to all of my family and friends as well. Call them, you will be glad you did!
jocelyn cornbleet
5 years ago
Worst service I have ever experienced and total lack of professionalism. I contacted them on Saturday, explained exactly what the problem was (3 floor building needed the AC pipe to be power flushed because it was backing up into my unit). I received a block of time for Monday of 9-1. Was called at 11 am and told the plumber was running late. By 2 no plumber. I contacted dispatch who could not tell me what time he would arrive. 45 minutes he shows up. He took a 1 minute look at my utility closet and pipe and says, I don't have the equipment to do this despite the fact I called Saturday with a detailed explanation of what needed done. He tells me he is going to his car to call his manager. 35 minutes later I contact dispatch again, man has not returned. I am told he has left and told dispatch someone will return tomorrow. I took off an entire day of work to wait for him, he spent 1 minute in my unit, did not come prepared, left without informing me, and the problem persisted. I asked to speak to a manager, who advised he would be contacting the repairman's manager and would call me back. 45 minutes later no call from the manager. I call again and speak to a supervisor after filing a complaint. She says she will speak to the manager. I tell her that the prior manager indicated the repairman is supposed to return tomorrow, and she says she has no notes that say this and no idea where that information has come from. total lack of internal communications. 2 days later I have HEARD NOTHING about my complaint. I wasted a personal day for nothing. NEVER EVER would I recommend this provider. Yesterday I get a call from dispatch, do I want to reschedule? No mention of my complaint, no mention of the issue. I told her absolutely not, they would not get a single dollar from me.
Matthew Sugrue
2 years ago
Roto Rooter itself is expensive, but Serge was professional, friendly and went above a beyond to not only solve the problem was talk me through and help fix other issues or potential future issues in my home. Would highly recommend Serge.
Courtney Lipski
6 years ago
This is the best, and will always be the best, service for any type of work done to our home. Not only were they extremely honest, but compassionate towards our tough situation. In addition, we were 100% reassured that choosing Rotor-Rooter as our 'go-to' for these situations will never end in regret. Thanks so much Danny (2153) and Greg. You guys made this a heartwarming experience.
We had some back-up issues with our sewer line from the house to the city sewer. Tim (#2508) and Mark came out and performed a video inspection and rodded as best as they could with the mechanical rod. They cleared the jam, but due to the size of the root they recommended using a water jet once the weather warmed up to fully remove the blockage.Service was quick and helpful. Would recommend.
Kiersten Menconi
5 years ago
Having just finished my basement, discovering that my main sump pump had died in the evening after most places have closed was very stressful. Though it may not have been a true emergency, Roto-Rooter had a plumber to my door within 90 minutes at 10:00 pm when other plumbers were not able to come out until the following afternoon. The plumber, Kyle (#3269), was very thorough, personable, and took the time to explain how the system works. He also made recommendations to improve my backup system. From my initial conversation with the dispatcher to the completion of the job, I can't remember getting more remarkable customer service. I will not hesitate to call Roto-Rooter in the future.
Santiago Neira
3 years ago
Spiro 3104 was very helpful and timely. He arrived day of as my sink was flooding and was able to fix it in about 1.5 hours. He was also very clean about the whole process which really impressed me. 10/10 would recommend.
Kirstin Gervais
4 years ago
Eduardo #5256 was one of the best technicians that I have experienced since becoming a homeowner. I called at 8:30 pm and made an appt for the following morning at 8 am. He was on time and very professional. He explained the entire process of what he was going to do and how the water should flow. I completely understand and felt very comfortable. I would/will recommend him to all our friends. Thanks Eduardo!
Maricela Estrada
5 years ago
Couldn't have received a better tech!!! David #4004 is truly an exceptional tech!! We were having issues with one of our 5 bathrooms. David, within minutes, knew what the problem was and addressed it immediately. I called for service a little after 2pm and in less than 30 minutes he was here. David's professionalism was noted immediately! I am very thankful for his service!!! Would not hesitate to call and request him for all my service needs in the futures. Thank you, David!!
Ankit Sambharwal
a year ago
Arbr was extremely professional and was on time. He fixed the issue in less than 30 minutes. Would highly recommend his service!
Got my Sump pump replaces by Pat (#1899) He did a great job explaining the process and what was needed to be done to get the problem resolved. They were extremely quick. Here with in 30 minutes of my realizing that by basement was flooded. Because of their quick response I was able to contain the water to a very small area so no damage was done. I thought for the actual work done the price was a bit steep, but Pat gave me some nice discounts to make it work my while.
We had two staff members come out to the house ona single visit. Andre, #8971 was great. He originally diagnosed the problem, and gave us a quote which we were okay with. But as he began to work, he noticed the problem wasn't as extensive. He had the integrity to let us know, and lowered the price accordingly. That takes a lot of integrity and honesty, and we greatly appreciate it. Work was carried out well, and even took the time to clean up and explain everything while he worked. Thank you guys.
Thank you for sending Howard [ID#4285]! When he arrived, I realized he was the same gentleman who serviced our home prior and did an exceptional job explaining the issue and resolving it. Howard is very patient and assesses the situation and corrects the problem. I see him as a man of integrity and very knowledgeable of his job. Roto-Rooter should be proud to have an individual of such excellent character on its team.Dawne W.
We had an issue with our main drain leading out to city sewer system. We called Rotor Rooter at 10:30 AM and at 12:00 noon, Leonard the Rotor Rooter Specialist was at my door. Leonard not only corrected our problem but also helped in showing me the cause. As a home owner for 30+ years its nice to know a trusted name in Rotor Rooter. Thanks again Leonard for your help.
We have used Roto-Rooter a few times over the years. Always polite, knowledgeable, efficient folks. It is very easy to book an appointment over the phone with a reply in only about 10 minutes to acknowledge and confirm a time, even when entering on a Sunday night. This was no exception. However, the estimate was not free.
Theresa Banks
7 years ago
I've used Roto-Rooter many times and they always do a great job. Today's technician, Harold, was outstanding. He quickly diagnosed the problem, prepared his game plan, and performed the gas valve replacement needed in a timely manner.
Very professional. PAT (1899) was the definition of professional yet personable. Extremely polite, courteous, and most importantly got the job done! He had a great personality and was very efficient at his job. Kudos to Roto-Rooter first time using them and will continue to use them with any plumbing issues I'll have.
Beny Dominguez
3 years ago
Steve and Justin were the best guys to come out and do the job that I needed done! (I suggest you ask if they're available to do your job when they schedule your appointment). These guys were veeeeeery professional. They didnt mind me watching them do the job. They were both very clean and fast and knowledgeable about their skills. Also this was my first time calling Roto Rooter. I was very impressed by their professional wor . I will call them back when ever i need more work done for sure. ⭐⭐⭐⭐⭐
I found Roto-Rooter online and called this morning to get someone to fix a leaking shut off valve at my boss's house. They sent someone to the house within the hour. I was so surprised! Grant showed up and he fixed the problem right away. He was so friendly that I would definitely ask for him the next time there is an issue.
Randall Barajas
5 years ago
Reise (#1877) gave us outstanding service. He came out within an hour of our call, evaluated our problem accurately and resolved it thoroughly. He was very courteous and professional. His interactions with our family were exceptional, and we are pleased with the results of his work. We would highly recommend his services.
Rebecca A Ehnert
3 years ago
Roto-Rooter Plumbing has consistently provided quality customer service and speedy repairs. Patricio (#2029), the tech who came to check our drain issue was on time and finished the job quickly. He is very professional and courteous. Thanks for your help!
Jennie Podgorski
3 years ago
We had a wonderful experience with Rotorooter. They arrived on time and were extremely thorough. They took the time to explain all of our options to us. The technician, Jair tech # 5259, was very personable and professional. Overall, we were very satisfied with the service and all the information given to us. We would recommend Rotorooter to anyone.
Yee-Mei Chua (E-May)
4 years ago
I would like to take this opportunity to extend my personal appreciation for the quality of work performed by Yuri #1195 & Al. Both of them were able to diagnose our current sewer backed up problem with their expertise and experience right away with their the proper tools and technologies . They are also friendly and very efficient. Yuri and Al are professional and their efforts support their dedication to complete a job in no time. Thank you Roto-Rooter for keeping them. It is not easy to find a great employees.
Chrissy Wright
3 years ago
Eduardo (5256) came out to our home today to fix our leaky kitchen sink. He is super friendly and professional. Our kitchen sink will need to be replaced VERY soon from corrosion, but he stopped the leaks. Thank-you Roto-Rooter and Eduardo for an outstanding job.
Roto-Rooter came to my home to assist with a backed up main sewer line.Their team was busy, but they put me on high priority. Most their jobs require them to be onsite to assess the work needed, so it was understandably difficult for the company to confirm a specific time they would have a service person available. The solution was to give me a 2 hr window. Sure enough, Brian from Roto-Rooter arrived about 15 minutes into that window! - Great TimingRoto-Rooter's work was quick, clean (oddly enough), and had my home back in working order in less than 1 hour. The price was very reasonable, and even came with a free visit from their tech, who snaked a camera down our lines, to show me what it looked like, what I could do, and what they did! - Very ThoroughRoto-Rooter's team was very informative, and gave me excellent preventative advice.Thanks for saving my crappy day! :)
Christopher Pries
4 years ago
The service technician, Steve (#8225) was friendly and efficient. He clearly explained what needed to be done and offered a reasonable price. We're a six-unit three story 100 year old building with two sewer lines and three exterior drains to service. All had to be cleared 100+ feet out to the main sewer line under the street at the front of the building. We had problems with one of the sewer lines a few years ago backing up so this was for recommended periodic maintenance. The sewer lines were fairly straightforward and done easily; however, two of the exterior drains were clogged with dirt. Steve took the time and effort to get them properly cleared out. I'd definitely use Roto-Rooter again and request Steve if possible.
Bonnie Larsen
4 years ago
Don from Roto-Rooter was great ! Did a good job with my kitchen sink pipe leak and replacing my washer pipes. He is quick and knowledgeable and was able to do the job around my schedule. Glad to know I have a place that can work around my schedule and do a good job !
Taneesha Rolland
3 years ago
I called Roto Rooter after flushing my wedding ring down the toilet. I was traumatized by the event itself and the following didn't help. I first spoke to Nate who was very polite and said that they could help. He said that a Camara Tech would have to be dispatched and someone would get back to me. I called again after an hour and a half of no contact. I spoke to Brian who, after realizing where I live (south side of Chicago), said very rudely that the cost for the Camara Tech would be $500 and they probably wouldn't find it. I am still not sure if his words/rude tone were due to my race (African American) or his perceived notion of my income. Nonetheless I still wanted someone to come out. The next person that I spoke to gave me a 4 hour window in which someone would come. 17 hours later of waiting, I called again. Julie, like Brian, rudely told me of the cost. After asking why it appeared that they did not want to service me, she said that she had a tech in my area in 30 minutes and that person would contact me. 3 hours later, she called to say that she had a tech in the area in an hour and I would be first. When I reminded her that she said the same thing earlier, she dryly said that she was sorry.I would suggest using Almighty Rooter. They were responsive and informative. They were honest about the entire process. Thanks Mike!
Matthew Wojciechowski
6 years ago
Called for pricing, very friendly on the phone, actually treat you like a valued customer. Set up a free estimate. Tech showed up pretty much within described window. Tech was informative and polite, again I could tell this company actually cares about their customers. Tech was adamant about getting the job done right. Prices were a little steep, but the tech's confidence helped me make the call to let them do the work. Tech was knowledgeable and got the job done professionally and quickly. Again, job was $$$$ but for the peace of mind, was worth it. Would have been 5 stars with a cheaper bill.
Harold was wonderful! He came promptly and was able to address all of my plumbing needs. He was personable and friendly. Roto- rooter was able to get me in on a short notice. Great customer and all around service.
oscar castaneda
4 years ago
They were very professional, the services that were provided were very logical and as economical as possible. I really appreciated how Mark Dennis (field supervisor) showed me what the problem was through a camera. They were honest and efficient. David (tech number 3188) and the team were a great help.
Stanley Steele
4 years ago
“I tried to unclog a stubborn drain all day and was unsuccessful. Unable to use my restrooms tub and sink I called Roto-Rooter late in the evening.I was almost certain that it would be tomorrow before they would come out but to my surprise, 45 minutes later a plumber was knocking on my door. Quick, affordable and professional service is what I received and I’m grateful. Mark (tech) 2840 was very informative and certainly put his expertise on display. Thank you Roto-Rooter, welcome to the family.”
Today, our home was serviced by Juan Tech #5155 of Roto-Rooter and the service was excellent! Juan was thorough, professional, and knowledgeable. He knew what he was doing and tackled the problem. He cleaned up well afterward. I would recommend Juan Tech # 5155 to perform any sewer and drain service. Thank you Roto-Rooter.
Dr. Linda L. Bielowski
4 years ago
Vernon and Richard Johnson are so pleased with the expertise demonstrated by Harold 2004. He was friendly, focused, and informative. A superlative plumber, Harold thoroughly outlined each step he was taking to diagnose our problem; patiently answered our questions, and succinctly explained estimated costs for services. At the end of our service call, we felt like we had made a new trustworthy and knowledgeable friend. Bravo!
After another company was not able to clear our mainline outside, RR sent out Mark #2840 (thinking it was an indoor clog), then Ray #3980 came within the hour and he was able to get it open after persisting for nearly 2 hours. They showed up quickly and persisted until the job was done. Great results, great service!
We so appreciate Steve, Lupe, Jesus, Larry (and the rest of the water restoration team) for helping us in an emergency! Steve was on site within 2 hours of our damage and walked us through every step of the process.Mark (Tech 2840) was a top notch plumber and incredibly patient in helping investigate the issue and determine a cause. Everyone was wonderful and on a Sunday emergency call no less. Thank you!
Phyllis Brown
5 years ago
I had the privilege of getting Andre (Roto-Rooter Tech #8971) for a call back regarding sewage coming into the bath tub when we ran water in the sink. My Tech worked diligently to make certain that I had an operating line before he left. He was very persistent in his efforts and NEVER gave up trying to rectify the problem so that I wouldn't need additional costly services. Andre not only fixed the problem but he was pleasant; focused on customer satisfaction and gave professional advice so that we could be proactive with our septic line in the future. Two thumbs up for excellent customer service. Andre, you rock!
Tenant's toilet was slow to drain...called Roto-Rooter and Kelly came out the next day! I was notified an hour before he arrived; he was right on time. After a few minutes, he accessed what needed to be replaced, and within 15 minutes he was done. Very nice young man. Will not hesitate to call with any other repairs.
We had sewage back up in our basement, and Juan came out to see what needed to be done/fixed. We liked him immediately. He is very friendly, polite, and made an effort to explain all that he was looking for and why. After a thorough search when it looked like the problem had resolved itself, he didn't charge us. We would definitely recommend him to anyone!
Aaron Eastham
5 years ago
Found out my Sump Pump died at 11am on a Sunday... Has a technician out by 3pm! No extra cost for weekend service. My guy, Cy, was professional, clean, knowledgeable, and friendly! 5 Stars hands down. Checked the pump to see if it could be fixed, but unfortunately it was buster. Had a replacement in his Van, and installed it in 15 minutes. Great work.. he even work shoe covers so he didn't dirty anything, and threw away the old pump. I will request this guy for my next service. My ONLY problem, was that it was pricey ($220 pump, $540 labor), but he showed me the price breakdown and it looked like it was a set price for the job, so even though it sucks paying that much, that is just the going rate if you don't want to DIY. Overall, I would totally recommend this company, and even more, Cy, to friends for their plumping needs.
Thank you so much for being there during my plumbing emergency! They were quick responsive and very transparent! I recommend using them for all your plumbing needs, very responsive and came on sight in less than 1 hour!!
Came back from vacation with a sink backup in a multi-unit building, got service first thing in the morning. Tech explained everything he was doing and why, and was up front with pricing. Friendly service, cleaned up nicely. Resolved the issue in our 100+ yr old building with quirky remodel in 2 hours. Also arranged for a water damage tech to follow up afterwards for mold inspection. Great service, fair pricing. tech 2080
Fidan did a great job! He showed up on time, explained everything clearly and handled the job professionally. He's a great ambassador to the company!
A new water heater was installed today. It was done in less than five hours from the time we first contacted the office to time of delivery and installation. We were impressed by the promptness, professionalism, and friendliness of staff at all levels. Job well done, but pricey too.
Pauline Brown
7 years ago
I called Roto Rooter for a clogged kitchen sink drain. When the tech arrived I was shocked at the price list, but didn't want to take the risk of calling someone else and going through the hassle to find out that prices are competitive. Bruce, the plumber was fast, and effective. He was courteous with me and my questions. He unclogged my drain and did a great job. I was pleased and wouldn't hesitate to call them again!
Christina Otto
2 years ago
Drain tech #1479, Leo was super knowledgeable, and he took time with us. Tech #3213, Robert did an excellent job on reviewing our camera scope to us, and gave us a recommendation, but was not pushy.
Roto Rooter was prompt and understanding of our situation. They got a person here within hours of our call, even though the weather was bad. Aldo, who did our work, explained the work that needed to be done and kept us posted on the progress. He also informed us ahead of time of the cost of the job. It really helped us deal with an emergency. Thanks!-FrJ
Maxine Szwajkowski
2 years ago
The technician Armion was wonderful, very knowledgeable, courteous and professional. He addressed the problem, explaining thoroughly what the issues were and advised me on additional steps to be taken. I highly recommend him.
Alex did a wonderful job quickly derooting our main line. He was prompt, polite, professional, and pleasant. He did a great job.
Had an excellent experience today getting a leak from my kitchen faucet fixed. Pat #1899 and his associate were able to identify the source of the leak under the sink, which was coming from the hose and not from the pipe coming out of the wall. I really appreciate his help with this because we thought this was going to be a really big repair after seeing all of water that was under sink. If you call Roro-Rooter, which I recommend ask for Pat, he'll get you squared away.
My husband and I are very pleased with the service we received. Our service was scheduled for noon to 4 pm yesterday. I received a phone call at 11:20 am. Our technician was running ahead of schedule and I was asked if it would be ok if he arrived in 20-30 minutes. I was thrilled I hate wasting all day waiting for repair people to arrive. When Joe arrived at my home, I explained the problem and my concerns. He quickly determined what was needed. While the job was more involved and therefore more expensive than I had hoped, he did a great job and I feel confident the problem has been fixed.
Eddie #789 was fantastic! He persevered, he was professional, and he solved my plumbing nightmare. This kid was more professional than a lot of old, experienced, guys that claim to know it all. He had the problem-solving skills well beyond his years, He tried three different things to resolve my Drain issues. He was polite, and even helped me, a 70-year-old senior citizen, clean up. On a scale of 1 to 10, I give Eddie #789 a 15. Give this kid a raise! Old guys that can’t get down in the trenches, on their knees, need to retire and let men like this young man lead the business. He was outside, in 32° weather, on my snowy lawn, cleaning my drain. He never gave up. Thank you Eddie #789 you’re the best!
Cindi Stevens
5 years ago
Had used them in the past for water in the basement after a severe rain storm. Unfortunately it happened again. Still had great service. Dan, ID #4709, was the tech this time. He did a great job, showed patience with my questions and explanations of what happened. In no time, the water swooshed out and everything was good. I've added a yearly notification to get yearly maintenance for next year. I will definitely ask for Dan again.
Due to the snowy weather, the technician (Howard) did not arrive until past my appointment time. However, once he got started, the service was excellent. Howard is both professional and knowledgable. In addition, the service received was affordable. I will definitely use Roto-rooter again! Well worth the wait!
I called Roto-Rooter for a clogged floor drain in my basement. They were able to send out 2 guys the same day, Manny and Robert. Both were amazing. Every step of the way they kept me well informed of what was going on. There was some very major root blockage in my home drain leading to the city pipe, which they were able to chew through with a bladed line. I was very happy to see a video feed of the my line, once they cleared it out. They discussed all options with me for further maintenance. Very professional and polite! I highly recommend!
Nikki Brownell
4 years ago
We had a wonderful experience with Roto Rooter and Jair. He identified the problem in our plumbing system right away and took the time to clearly explain the issue to me. He then explained it again when I was able to contact my husband by phone. I appreciate the 6 month warranty on the service if we have any further problems with our drainage.
Kyle was superb to work with!Our sump pump broke last night and I had a 9am appt booked for this morning. Roto rooter confirmed the appt for 8:30 am this morning.Kyle arrived on time, assessed the situation and gave me my options. After providing a fair quote, went to work, kept the area perfectly clean and completed the job with great ease. After reviewing how the replacement sump pump works, he helped tidy up the area and presented me with a fair bill. Kyle was pleasant to do business with and I highly recommend asking for 3269 Kyle for your project.
Joseph Alaimo
3 years ago
Jeff(4164) was very knowledgeable; he walked us through the problem and solution as well as offered great insight into managing the situation in the long term. He took the time needed to resolve the problem and didn't end the job until we had been given many opportunities to test that everything was back to normal. It was a very positive experience.
My technician J.Davis was AMAZINGLY AWESOME ?! He thoroughly explained the situation going on with my plumbing to me. He handled my questions and concerns professionally and thoroughly. He guided me through the process he performed and didn’t make me uncomfortable while doing it. He treated my home respectfully and professionally. He didn’t make the service process seem overwhelming and confusing. I WILL MOST DEFINITELY do business with this company again and recommend it to my family and friends!KEEP UP THE AWESOME ? WORK!
Chris DaCosse
5 years ago
I had a blockage in my bathtub drain, called roto-rooter at 11pm and was able to set something up for the following morning. Nail #249 arrived very quickly after I received the call that someone would be heading over. He was respectful and worked quickly to clear the blockage and restore the tub to working order. Everything went well and I have no complaints.
I called them for a leak and they responded right away. They went over everything that needed to be done. Also they showed me what the problem was and had all the supplies on hand to fix the issue. My tech was Cy - 9823. He was friendly, efficient, and knowledgeable. Will definitely call for his service again. But hopefully I don't have anymore problems.
Michael Warenski
2 years ago
UPDATE: Reduced to 1 star (less if I could)Roto-Rooter just changed their policy to charge for home visits. No longer will they provide an estimate prior to completing work. This means YOU get to pay $70 for the privilege of having them visit your home without doing any work.DONT WASTE YOUR TIME. they just lost a multi-year dedicated customer.I'll find a local plumber to support rather than a large company now.---------Our technician Yuri (1195) was very professional and thorough. He had previously performed this same service for us and was able to not only address our issue, but also provide suggestions for future maintenance. Roto-Rooter is my go to plumbing service.
Leslie Fuller
7 years ago
We found out we have a broken drain pipe in our main sewer line. We got on the schedule for the excavation/repair faster than I thought would be possible. I was told that when immediate repairs are needed you get put at the front of the line. That was so reassuring to hear. We had emailed the 24 hour service line when we realized we had a total blockage somewhere and was set for an appointment the next day. Field Supervisor Silvano Hernandez was incredibly professional as he routed out the line and showed me on the camera where the broken area is.He answered every question I could think of.We've used Roto-Rooter twice before and know that the repair will be done well. I highly recommend the company.
Johneisha Buford
3 years ago
Mark , Tech #2840 was very helpful. He is very nice, and reasonable. He is very genuine and made sure my problem solved and satisfied. I highly recommend Mark, he’s amazing, friendly and fast. You won’t regret any services done by Mark.
We had a leaking toilet on our second floor which was leaking into the kitchen ceiling below. We had Matt, technician #1553, come out and he did a great job assessing the issue and making recommendations. He was able to repair the toilet in about 30 minutes. The only reason I took off a star was because of the cost. But I suppose, you get what you pay for which is prompt, quality service.
Pat from Roto-Rooter was amazing. Our pipe burst in the kitchen and a previous plumbing company suggested they break through our kitchen sink cabinet and countertop to access the access the wall to get to the pipe. We are so glad we waited for Pat from Roto-Rooter to get a second opinion. He was able to get to the pipe by making a small cut in the cabinet and pipe the burst pipe. He saved a lot money and time by not breaking our cabinets and countertop.I was also very impressed with Gary from the Roto-Rooter Restoration team, who followed up after Pat and went over the entire process of what will happen next. He assured me that he will work with my insurance company and make sure all water damage areas will be properly fixed.Not only did they show up the very next day when I really needed them, but they made it very comforting during a very stressful time for my family. I definitely will use Roto-Rooter for all my plumbing needs going forward.
Service person was on time and resolved the issue quickly. There were a few other minor problems he found and he corrected them as well. He offered a number of solutions for us to considered and also made his own recommendation prior to starting the job. He seemed to really care about resolving the issue and insuring everything was in order prior to his departure. Great job.
Sheila Kettering
7 years ago
I called Roto Rooter and Chris 3993 came out the same afternoon. He stayed here 5 hours until he finished the job. He was courteous, polite, and very knowledgeable. I am very satisfied with the help I received today.
Called after noticing a slow drain and a little water on basement floor. Was able to get service on a Sunday morning at no extra $$$. Andre #8971 was an excellent service provider. Not only was the problem quickly diagnosed and taken care of, but he offered advice and insight on maintenance and upkeep. Work area was tidy after the job was completed. Andre is not only very knowledgeable of plumbing systems, but what a great guy to talk to. Seems to me Andre is more than a service professional, but a great mentor for the younger guys/gals coming on to the job. IMHO Andre is an excellent asset to this company, and if I was coming on the job I'd ride with him. Pick up a bunch knowledge and have a few laughs while you're doing it. That's win win in my book!! Thanks for a great job.
I can't say enough positive things about my Roto Rooter service. We had a clogged pipe leading from the kitchen sinks (we own a 3-flat, so there are three of them plus dishwashers) to the catch basin in the back yard. The technician Mike (tech #4305) came out on time as scheduled, listened carefully to my concerns and then began a thorough assessment of our 100 year-old building and its history before determining what to do. I was quoted a price for not only cleaning out that clog, but also cleaning the main pipe that takes all the building's waste to the city's sewer line. The total job proved somewhat difficult and took longer than anticipated, but the final price held to the quote. Not only that, but I was give advice as to what to do in the future to avoid problems. Very happy with my Chicago Roto Rooter service!
Ingo Wagschal
7 years ago
Roto-Rooter is the best Plumbing Service we have ever experienced. Response time is incredible. We had them out 3 times and every time we received a call 30 minutes prior to arrival, problems were solved and they did not leave a mess like other companies. The knowledge of the last plumber of Roto-Rooter we had was fantastic. Pat was absolutely fantastic. I recommend to everybody to maybe even request him. His 30 years of experience are defniitely paying off. Thanks for your great service.
Tony (#1470) was prompt and courteous when he came to fix the crack in my Kohler tank. I was a little disappointed the tank couldn't just be replaced, but Tony explained the situation very professionally, and took the time to go purchase a toilet I was thrilled with. He completed everything in a shade under 2 hours, and I LOVE my new toilet!! I will definitely use them again, and will recommend them to friends! Thanks Tony and Roto-Rooter!
Shauntia Fleming
3 years ago
Phone agent was very professional. Service Rep Jeff (4164) was here before I even finished mopping up the water on the floor! He found the cause of the clogged commode and (a fork!) and was able to remove it. He was very courteous and professional and had great advise on things to be aware of in the future as the city is doing sewage work in the neighborhood.
Larita Lindsey Bey
4 years ago
My experience was wonderful. Jacob 2769 was very polite, with a very nice attitude. He informed me of what needed to be done. He explained everything, and he showed exactly what he was doing. I was very impressed. Jacob and Roto-Rooter deserve five stars. Thank You.
Andrew #2658 literally saved our Christmas. Our drain pipe in our laundry room started backing up water as we started to prep for family for the holidays. He was at our house within an hour and a half of us calling Roto-Rooter. Andrew took the time to explain to us what he was going to do, and how he thought he would be able to solve the issue. When a second tech needed to be called in he again explained everything, what that person would be doing, and assured us he is continuing to work to resolve the issue. Mind you all this after hours on the night before Christmas Eve. We went from sewer water backing up and not being able to flush our toilets to him remedying the issue enough to the drains flow and we didn't have to call off our family dinner. My family can not express enough how much we appreciated Andrew and his hard work.
Sharon Reinheimer
6 years ago
I can’t praise Roto-Rooter enough for the work they did for me. Everyone I dealt with was professional and courteous. The technician, Herman, is the hardest working serviceman I have ever had in my home. They went above and beyond in the level of customer service all other companies offer. I HIGHLY recommend Roto-Rooter for any pluming related issues you may have.
Dennis Howell
5 years ago
Mike 2080, went to the extremes to resolve my plumbing issues. He was very, affriable, easy to approach, informative and actually took time to detail the problem. I wish I could write and encourage Roto Router to give him a managerial position, more wages or increased salary. Hopefully, this little review will be of some help toward recognizing the kind of professionalism that is so often lacking in business today. He is to be commended for his service. Please know that I not just saying nice things, I am feeling it. R.R should feel his worth as well. Thanks for sending him.Dennis HowellTo be honest, I actually thought that the issue I formally posted was descriptive of what I assumed was an almost perfect resolve. It turned out that there was an over-looked and underlined problem that still needed to be addressed. RR sent another tech out (MARK-2840) an he found additional problems that the first tech missed. I had a few concerns that really bothered me, however, after MARK-2840 was finished, I felt reassured that my problem with the plumbing had been finally, resolved. Mark allowed me to watch (look over his shoulder, literally), and ask as many questions as I wanted; believe me, there were lot of concerns but he was patient and helped me to understand the over-looked blockages that were not unblocked just a few days prior. I have to say Mark was even more thorough and detailed oriented than Mike (the first tech RR sent to my home) was. I guess, I will have to see whether or not this fix will be successful but as far as I can tell, Mark has completely unblocked the pipes, and the water is flowing again without backing up into my kitchen sink or basement flow. Please apply his courtesy and superb skills to this review. I have learned quite a lot from him and commend him for his efforts and would definitely recommend him to my family and friends by his name and tech number.This time, for a certainty, I thank RR for sending someone who actually knows how to tackle the blockage problems of build-up soap/crumb. A personal high five for Mark. Mark, you the man!?Dennis Howell
late- 2 hours outside their service call window and they didn't keep me informed about the delay (I had to call them).$300 to repair a valve (not even replace the value) 8 minutes of work.Way too expensive for an 8 minute repair.I had a leaky shut off valve for my washer. Since I don't have a water meter, I thought the water would need to be shut off at the street. I also thought that the valve may need to be replaced. He did estimate the job at $300, saying he may have to shut it off at the street and replace the valve. BUT, when it was a VERY fast repair the price did not change.I understand a plumber is expensive. I would have expected a trip charge (maybe $75) and a repair charge for 8 minutes ( maybe another $75).
Anthony Tassone
8 years ago
Excellent Customer Service RepI was having some issues understanding the breakdown of an invoice. I spoke with Courtney Smith - was a fantastic experience. Extremely professional and courteous, Courtney eased my concerns and walked me through the billing. It is tremendously comforting to know that Roto Rooter has customer services reps who aren't trying to just get you off the phone but instead genuinely care about your experience and understand the value of customer satisfaction.Courtney is a Doll!Thanks so much.
I wanted to thank Heto from Roto Rooter. On a Sunday morning, I noticed the sump pump kept running nonstop. I had to work later in the day and I was nervous about the problems I might have to fix.I call Roto Rooter. The plumber came out and explained all in detail. He was able to fix the problem in an expert matter. I appreciate the professionalism and expertise.I will definitely use their services and will be recommending them to friends and family.Thank you so much Heto
Deanna Goldberg
6 years ago
We called Roto-Rooter for overflowing toilets and water flooding our basement, they came out within a few hours and had everything fixed and cleaned up by the next day. Everyone we worked with was friendly, understanding, and very professional. Mitch and Dan did their best to save our landscaping , thanks for the effort!
Tamara Stamenkovic
a year ago
The service was outstanding and done in timely matter. The technician was very professional and explained the process of the work that needs to be done. I would recommend them and use their services again.
Jenna Radivojevic
7 years ago
We contacted Roto-Rooter due to issues with our toilet/plumbing. Although they did not have anyone available that evening, we scheduled a time for the next day between 11am-1pm. We received a call at 10:30am letting us know someone would be arriving at 11am, which was great. It's nice to have notice. Jemo arrived and was very professional from the start - he explained the situation and was able to clear out the problem. Great experience!
krishna parmar
3 years ago
Joe is a great technician , he was great today with the effort to clean out our main sewer line , he was very hard working , he and Kelly Reed persistently workedHard to find the root cause to the issue and provides solution . I had roto rooter after we had a prestigious company come out for repair and were very unhelpful and not professional, roto rooter folks are very helpful and they explain stuff very well . I would recommend them any day
Bob Piepenbrink
5 years ago
This was my first time using Roto-Rooter and it was a great experience. Slow draining toilets ended up being a broken sewer line to the street. It certainly was not something I had expected but the professionals at Roto-Rooter showed me exactly what was wrong and brought in a crew to excavate and fix the problem. Jon(#2903) and Rudy(#1918) did a great job, fixed the problem as if they were doing the work on their own homes. I definitely would recommend these guys for your plumbing needs.
Giulia Alexandru
5 years ago
Roto Rooter came out the same day. I was able to select the window of time that worked best for me and even got a call shortly after saying that someone could be available sooner if the situation required faster service. Milenko is the absolute best! I am floored by the service he provided. He was very professional and I think went above and beyond the job to help me out. He made the absolute best out of a very messy situation. He even had another serviceman come out free of charge to scope the situation out with a camera. I was able to see for myself what the problem was and understand it. I was given a free estimate in case I want to further correct the problem in the future and if I proceed with the proposal, the work comes with a 5 year warranty. I recommend Roto Rooter and Milenko to everyone. The entire process was easy and fast, from scheduling an appointment online, to the time Milenko arrived. I received a call from Anthony at Roto Rooter just after Milenko arrived to see if everything already was going ok and if there was any other way they can help me. They are prepared to help with repairs if your plumbing situation may have ruined walls and floors. They are full service, professional and absolutely the best! No reason to look elsewhere!
Annette Brown
6 years ago
Andre #8971 fixed our problem with the basement sink with precision and expediency. I very much liked his friendly and professional demeanor. He had a great sense of humor also. I hope that if we ever have to call Roto Rooter again, Andre is available. Thanks for the excellent service.
I had a huge backup into my basement from tree roots getting into my pipes. I called several different plumbers and most didn't even answer the phone. After I called Roto Rooter there were at my house in under twenty minutes. It was quite impressive! The technician was very helpful and explained everything, even finding a clean out I didn't even know I had. He routed out my whole pipe system and his supervisor stopped by to see how it was going and scopes my pipes to see what was actually down there. Overall I was very impressed and would highly recommend these guys!
Had a very positive experience yesterday with Roto-Rooter. The professional, Robert, was here within 3 hours after a non-emergency call. He persisted and successfully completed a very challenging floor drain cleaning. I was thoroughly satisfied with the work done and no longer have to worry about standing water in the basement.
Bill Karlovic
3 years ago
Eraldi was very professional, and great at his job. Rotorooter was very busy today, but made sure to communicate with me on an expected arrival time. Eraldi was prompt, and curteous. He performed the job fairly quickly, ran multiple tests to ensure the work was done correctly. The cost of the job was discussed prior to work beginning, paymemt process was quick and painless. I would definitely use rotorooter again.
dennis flanagan
3 years ago
Howard was the plumber that came out to help us with our issue and he was professional,friendly and thorough.
Thank you roto rooter for employing such a quality individual.
I will recommend you if it comes up
Anne-Marie Bailey
5 years ago
They were very fast and fairly priced. Our tech, Borce (Tech 1474), was very knowledgeable. He knew we had little kids and that I was pregnant, and he informed us about all of the cleaning products he would be using. They were all safe, but it’s always nice to be informed! I would highly recommend!
Andrew (Tech #1005) was outstanding at diagnosing the issue and worked very professionally to fix the problem. The customer service at Roto-Rooter is excellent, as they were able to send him out in a very timely fashion.
Daniel Baker
9 months ago
Ali did a great job and was expeditious and efficient in his work.
He immediately went into action to solve our problems.
Our sump pump was defective and died suddenly with no warning causing our basement and Man-cave to flood Ali, #2901, arrived much sooner than we expected and quickly replaced the bad pump. Ali turned around a bad situation and we’re very pleased with his work and expertise. Thank you for such prompt and professional service!
We called RotoRooter when we found water on our basement floor. It turns out we had what we discovered was a failing ejector pump. The team of plumbers who arrived on Saturday night at 6pm (earlier than the originally quoted 9-11pm window) diagnosed the problem, but weren't licensed to replace the pump. They scheduled an appointment for me the following day. That night, a supervisor called to say he could come out if we needed him to immediately, but we said we'd wait until the following day because fortunately we had other facilities we could use. The plumber who arrived addressed the issue efficiently. All the people we interacted with were polite and courteous in dealing with the problem. With this kind of thing, it's hard to compare prices since you're in a bind and need to have the work done by the first person who comes out, but we appreciated that the initial appointment on Saturday night was free of charge since they couldn't fix the problem. The labor cost sounded steep on the return visit, but it's a yucky job so it's probably to be expected.
Kieron Maibusch
6 months ago
Showed up on time, cleaned out the line from the street to the house, & kept me informed during the process. Very helpful, though pricey.
Plumber Pat (#1899) and the field supervisor Ben kept us well informed about the project, explaining what went wrong, what our options are and how to work with our insurance. It was a great relief as first time home owners to feel like we are in good hands and to learn about the whole process.
Cherian Thottupuram
7 years ago
I called Roto-Rooter the night before for an appointment and as they said they came the very next morning. My service person was Tim who cleared my laundry drain; he did a great job and cleaned everything including the floor and washing machine off any dirt. I would highly recommend them to anyone with drain issues.
JoniKay Franklin
5 years ago
We had a really great experience with Joe J. We had our kitchen faucet replaced and he was able to take care of it quickly and work with my schedule. It was a very pleasant experience and the new faucet looks and works great. I will definitely call him again for any future plumbing problems.
historicalpassion1
3 years ago
We came home from our vacation, on the Saturday of Labor Day weekend, to a puddle of water in the basement and no hot water. Called Roto-Rooter and they sent someone out the very next day. Within in an hour we were back in business!! Our repairman was courteous and knowledgeable. I’d highly recommend Roto-Rooter, especially if you need immediate or emergency service.
Our sump pump went out in the morning on a Saturday.Even though we have a home warranty on the sump pump, we decided to go ahead and use Roto-Rooter Plumbing even though it was going to cost us more.We are glad we did! They were at our home within 3 hours and fixed us up in 30 mins!We certainly recommend them to all our friends and family in the neighborhood!
Andrew Kroeger
5 years ago
My toilets were backing up. I thought I had a clog. It turned out to be a broken sump pump. They were able to get someone out in less than an hour. The plumber - Grant was very professional and extremely efficient. The price was fair and he was out in less than an hour. I hope I don't have issues in the future but if I do I will for sure call roto-rooter. Thanks Grant. Nice work.
Kristie Gabler
4 years ago
Eduardo (5256) was at the house all morning to get the job done right! His supervisor also came out to inspect his work. We are happy with the work done. Eduardo was also professional with his interactions with my husband and I. If we need Roto-Rooter again, we plan to ask for Eduardo!
Jemo(5415) and Cy(9823) did a fantastic job fixing the leak behind my kitchen sink.. They also offered to repair the drains and replace the faucet. I had fully planned to that part myself. Their being aware of what I needed to have the job completed saved me a lot of time and trouble. Thank you.
Well done.
I had a down stairs toilet that was blocked and would not go down. I called Roto-Rooter. Manny #1916 came out quickly. Had to take the toilet off and snaked the pipe and cleared the blockage quickly. Excellent job. problem resolved in less than 3 hours from time of first call.
Robert Miller
11 months ago
Jairame Davis tech 4549 was very helpful and professional he arrived at my home early then expected and looked over all my plumbing issues and was very impressed with his ability to work out a solution for a very reasonable price i would recommend Mr Davis for Roto Rooter for all of any plumbing issues you may have thank you for all your hard work
Alice Goocher
7 years ago
Roto Rooter was most responsive and quick to diagnose the plumbing problem in my home. Their service crew were polite, competent and explained everything in detail that needed to be done. I am very pleased with the plumbing services they provided.I also like how their service personnel gave me their phone number so I could contact them directly if I needed to in the future. Roto Rooter is committed to getting the job done right and really seem to value their customers too.
First guy Angelo couldn’t unclog my drain and said I needed a new drum trap. Next guy Steven was superb and bringing him back for more plumbing work. Very unhappy with the length of time it took just to unclog a drain. Took all day for them to do the job. Only reason I didn’t give 1 star is because Steven did the job in 10 minutes.
Alex Rodriguez
7 years ago
Had two technicians come out and couldn't unclog my kitchen sink but were very friendly and informed me they would be sending an actual licensed plumber. When he showed up (again, very friendly) he was able to quickly solve the problem and fix my kitchen sink. He apologized it took three people. Great customer service goes a long way!
Sioxie Von Vampyr
4 years ago
Other than the delay because of the snowstorn. Jason, the Root - rooter technician was very courteous and went to work right away. Assessing the issue of my water pump and the problems that might have lead to it being burned out. He explained to me things I need to know and replaced my pump easy. I was pleased with the service and will refer to them for future issues.
I called this company to fix my plumbing in my new house. They told me they cannot open it due to a blockage. They gave me 2 options either to dig through the grass and not 100% solution for $5500 or to dig through the garage and pay $7500 which wouldn’t be a 100% either and they don’t fix the concrete after. I was frustrated with the problem so i gave them a check half of $7500 for them to fix it. I called my friend to tell them and she started laughing at me. She gave me a number for another plumber who said they would do the same exact job with 100% certainty it would work for $1800 if they needed to. they got to the blockage without even digging instead they just cleaned the pipes further without any problem. Roto Rooter is a rip off they still charged me $550 without fixing anything when the other plumber fixed the problem for $300. Don’t waste your time or money.
Cullen Barrile
2 years ago
Patricio was very helpful, gave me good advice and fixed our backed up kitchen sink. everything was put back together with no leaks! we're happy with the service
Grant Kaiser
10 years ago
Excellent and quick service! The plumber was able to come out within a few hours of calling on Sunday morning to help with a backed-up toilet. They were able to quickly fix the problem and took the time to make sure that it was working properly. Also received a $40 coupon from the website for any service needed. Will definitely call them again with any problems. I highly suggest using them if you live in Chicago.
Jairame Davis Tech 4549 fixed our issue quickly and completely. He took the time to really check everything out and listen to what we had to say! Definitely recommend
Pat (#1899) was great! He showed up about 20 minutes after I called to schedule my appointment, which is record time for a plumber. He was able to replace my corroded sink pipes and install my new faucet quickly. Safe to say, I won't have water in my kitchen cabinets tonight. While originally, the intention was to just replace the leaking hose of my kitchen sink, I didn't want to wait until another day (and be sinkless) while a custom hose was obtained, so he gave me the option to go purchase another faucet at Home Depot while he was working on my sink. Pat was very nice and personable, and he even took the time to explain how to use my new and shiny faucet. I didn't ever feel like he was rushing through the job. If Pat could be the plumber I called regularly, that would be great!
Annette Teaney
5 years ago
Any woman that works full time and has kids, I can tell you how disruptive and inconvenient it is when your pipes are backing up. Not being able to do dishes, laundry or take a shower is brutal. A friend recommended Roto Rooter. I called. The operator was polite and surprisingly expressed empathy regarding my situation. I thought I would have to wait until the next day or longer for someone to come over, but he said they could get a technician out in a few hours. I received a call saying a technician was in the area and could be here in 10 minutes. I couldn't believe it. Technician #3215 Sergio arrived and was polite and professional. He was very knowledgeable and confident that he would clear the pipes. I was impressed with his skill and demeanor. He made a difficult situation easy. He was calm, intelligent and respectful. He represented his company perfectly. I would wholeheartedly recommend Sergio and Roto Rooter. I wish everyone had their high standards and strong work ethic. Thank you for helping us.
Great experience with Roto-Rooter! I scheduled a Saturday morning service call at 10:30pm on a Friday night via Roto-Rooter's online scheduling service. I wasn't sure how reliable the online scheduling was going to be, but I got a call at 8:30am on Saturday to let me know a tech was on the way. Great! The tech was knowledgeable and did a great job evaluating the entire plumbing situation before starting work. The work was done fast and the tech cleaned up nicely afterwards.... unlike the last time we had a plumber over to fix the same drain. The service we received was a little pricey, but considering the tech's knowledge and the quality of the job, I would consider it a good value. ,
I just bought my first condo a couple months ago and the pipes under my kitchen sink started to leak. Of course I tried Roto-Rooter - they're the only plumbers I know by name. I was very happy to work with Grant (3176)! He was on time (he even beat me home) and was speedy. He knew what to do right away and even gave me explanations about everything under my sink and the parts he was replacing. I will be requesting him if I need any work done in the future. A little pricey but if the service is good, the products are good, and I'm happy with the result - I don't mind paying a little more! :)
William Reinhart
2 years ago
Mark (2840) and Bernardo (2961) were outstanding in all respects. Extremely hard working and knowledgeable, both did an incredible job clearing two drain lines.Very neat and professional, did not leave a mess in the house, both extremely concientiousWould definitely bring both back into the house
Paige Sorensen
7 years ago
RotoRooter sent Pat #1899 to my house Sat morning as promised. He was helpful & friendly. He quoted & replaced my water heater in 2.5 hours leaving no mess behind. Very happy with the job.
I was skeptical about calling a plumber. I knew exactly what the problem was and I thought I would fix it myself. On the other hand my wife was not so confident or patient. She called and set up an appointment. Robert and Micheal were prompt and professional. They came in evaluated the problem and told us exactly what I had already told my wife. This was very pleasing to me, I deal with contractors on a daily basis. I highly recommend Roto-Rooter. Honesty is a great quality.
Linda O'Connell
5 years ago
We have been looking for 5 1/2 months for some one to come out and replace our old dishwasher with the new diswasher we bought. The company we bought the new one from was suppose to set it up but when they ran into a issue, just refunded our installation fee and left. After calling many independent contractors, and companies, they either didn't want to deal with the issues involved with the replacement, or didn't want to deal with our lack of parking. Some would entertain the idea and not show up or just wouldn't call back. This morning at 8:15 am we called Roto-Rooter. With Easter Sunday just a few days away we figured if they could help it wouldn't be till next week. Well by 1pm today Mike #2080 was here and working on the replacement. He found another issue we didn't plan on but was able to replace the pipe and get our new dishwasher hooked up and running. I couldn't have aske for a nicer experience! I would recommend Mike to anyone who needs some work done. Thanks Roto-Rooter!!!
Had slow draining tub. Had a local plumber work on it a few weeks ago and he got it working better, but only for a few days. Scheduled appointment with Roto Rooter online and tech showed up within schedule time window the following morning. (Tech # 4004).Very friendly guy and communicated exactly what he needed to do in order to properly clear out the drain path. It took a while for him to open the P-Trap since the home is old, but he was persistent and finally got it open. Ran the tool and tested water flow to confirm it was clear. They provide 6-month guarantee so I wish I would have contacted them first. Definitely would recommend Roto Rooter to others. Not cheapest, but well worth having the peace of mind for at least 6-months.
Had to call this service because we had a leak in the apartment that I rent. The technician arrived at our place within the hour and was able to stop the leak immediately. Grant was friendly, a good communicator, and knowledgable. I would recommend Roto Rooter for fast, quality service.
Danielle Babiarz
3 years ago
Called on New Year's Day for plugged sink. They answered immediately, made an appointment AND didn't charge extra for the holiday. Steve, the plumber, was awesome. Super-friendly, very professional and efficient. Highly recommend
Having just inherited my father's house, I discovered a major plumbing issue that quickly left the bathroom completely non-functional. When it comes to plumbing, I knew I wanted a reputable plumber and not someone who leaves their 'business card' in your mailbox. I looked up Roto-Rooter online, requested an appointment and within the hour, I got it!On the scheduled day, Pat came out, looked everything over, explained what needed to be done and did it! He turned my brown, slimy tub back into a white, sparkly tub with running, and draining, water! He was friendly, not afraid of dogs, and oozed confidence in what he was doing. Thanks, Pat!
Nancy Hinners
7 years ago
Gemo (#5415) was prompt in his arrival & very thorough in all that he did ..He explained & showed me where / what the issue was .. He explained the infrastructure of my house's waste system (100 yr. old home) .. He gave recommendations for future prevention / maintenance of my home's health ..He did a very thorough cleaning of my sewer line / main (to the street & to the back of the house) which was evident from the fiber-optic video done at the end of the service ..He went the extra mile to clear an additional drain / standpipe (interior) too!!He was very pleasant & personable / caring in all that he did! (He was very modest when I complimented his demeanor & work!!)I would recommend him highly!!
Called them twice in 2 days and the response time and service was extremely professional and courteous. Pat (#1899) was awesome- very friendly and professional. He came in and got his job done effectively and efficiently.
I'll definitely call on them again for any plumbing needs in the future!
Jaime Cabrera
7 years ago
Had an extremely clogged kitchen sink, so we called Roto-Rooter since they offered a free estimate. Our Tech David ( Tech #1111)(Ticket # 18943139) quoted us $200 for a rodding, not including our $40 off coupon we found on their website. David was very proffesional and clean. He worked a little over an hour till the clog was cleared. The service includes a 6 month warranty! We were very happy with the service, cost and to get our sink back! We will definitely use Roto-Rooter again!
Jeremy Gutkowski
8 years ago
Wheaton, ILPros: Knowledgeable, professional, qualityCons: CostI had a blocked main sewer line and scheduled an appointment online without any issues. The technician Felipe was knowledgeable and explained every step (Would rate him a 5). Unfortunately the issue was worse than could be fixed, so I had to wait till the next day to get my backyard dug up. The team that dug the hole and installed a clean out were early and fast (Would rate a 5). After some scheduling issues (Rate a 2) the final person came to finish clearing the line (Would rate a 5). Not too happy about the cost and that it took over a day to complete the job (Would rate a 1).
The plumbing Tech was very professional and courteous. They called and arrived as scheduled. He wore PPE and shoe covers. He was able to address all 4 issues that I was having in my kitchen and bathroom. I would highly recommend them to anyone in this time of COVID-19. Top notch service and safety!
LegendaryJumper
4 years ago
Had a great experience with the help I needed to clear my drain. My service man was Spiro ID# 3104. He was informative, friendly and courteous and that's exactly what I needed being it was the very first call I made to Roto-Rooter. Problem was solved and if I need any more plumbing issues, I will call them again. Thanks folks for your help in getting my drain to drain properly.
I've not met too many plumbers that arrive to a service call with a smile. Yet Kelly-2771 arrived on time in freezing rain to my home to repair my leaky toilet. He was kind to me and my ginormous 5lb guard dog. Kelly was able to answer all of my concerns and didn't make me feel rushed. Fixed my issues with ease. Excellent customer service, Roto-Rooter always has the best service and availability. I depend on them for all of my plumbing needs.
I was very pleased with the service I received. I called Roto-Rooter on my way home in Chicago and scheduled an appointment. When I pulled into my driveway less than a hour later, a plumber was already there waiting. The young man, Jonathan, was very professional and courteous. He quickly assessed my plumbing problem and explained what needed to be done. He patiently answered all of my questions and finished the job sooner than expected. He even offered me a discount to help reduce the cost. I will definitely recommend Roto-Rooter to anyone in need of plumbing services. Linda from Chicago
Barbara Smith
5 years ago
I called Roto-Rooter regarding our clogged bathroom drain + was able to select a time for service from immediate to next day. I received my text that Tim was on his way + he arrived within the scheduled time. Tim, #2508, was extremely courteous, respectful + informative, explaining what he was doing + what we could/should be doing to guard against the problem occurring again in the future. The drain was unclogged shortly + he was on his way. I would highly recommend Roto-Rooter to anyone needing immediate plumbing services!
The tree out front clogged up our sewer line with roots. After heavy rains, we needed it cleared quickly. Roto-Rooter was able to send someone out within the hour. Ervin, our technician, was very professional and got everything corrected without any hassle. It's pricier to go with a big company, but you're paying for that assurance that they'll be out FAST and get it done right.
robert burdick
2 years ago
Ali was our service tech today. He was fantastic, he answered all of our questions and solved our plumbing problem. There’s a reason why we’re repeat customers and it’s people like Ali that make that decision so easy.
Our Service Tech at Roto-Rooter Pat #1899 was great.
We have our business back flow checked yearly. Pat came out the same day we called, did all the paperwork required for the job and finished quickly and efficiently. Would highly recommend Roto-Rooter.
Larry B.
William Myatt
4 years ago
The technician required that I show him my 5-star review before giving me the reduced price. The original price was out of my range, so we negotiated a different price, based on my positive review. I went back and gave a 1-star review because of the shady business practice. I will say that after we decided on a price, within 5 minutes the clog was fixed.
Plumber was fantastic and courteous. Solved the problem quickly professionally, and most important, cleanly. Awesome experience.
Roto-Rooter was great and saved my day. I called, and Adnan (#1010) came about two hours later. He had my main sewer line cleaned and working again in under an hour. It was a life saver because I also just brought my baby home from the NICU three days prior and I did not have the time or energy to deal with a backed up and flooded basement.Adnan also taught me about other common problems to look for and ways to prevent emergencies in the future. I will call again next time I need their help.
Victoria Cudiamat
5 years ago
Great experience despite it being for such a upsetting issue. Sewage drain backed up late evening and they were very helpful every step of the way. Tim called when he was close by and was very informative over the phone before he arrived and when he was here. Laid out all options and fees and his quality of work was great. Prices were fair. Would highly recommend.
Deborah Baker
5 years ago
My toilet broke on a Saturday! I called Roto-Rooter because I know they don't charge extra for the weekend. They came right away, fixed the problem and at a very reasonable price to my delight. I have used them in the past for major sewer problems and they were excellent then too. They are the only plumbers I will ever call again! Kelly 2771 was the wonderful plumber who saved the day. Thank you.
Our sewer had backed up and Roto Rooter arrived within less than 2 hours. Danny #2153 was excellent. He explained everything like a teacher and asked permission with each step of the process. The price was fair and there was a coupon making it a good price. Danny was a real professional and our problem appears to be solved. We would certainly use Roto Rooter again for any kind of problem.
Brian Chandler
11 months ago
Service was great and my technician, Arbr, was quick to address the issue and fix it! He explained what he needed to do and was very friendly and professional.
Michael Nicholson
6 years ago
Of course it was Sunday morning about 7:30. I called at about 8 after deciding this was really something that needed to be looked at now. I was told to expect a call about 1 PM to let me know they were about 30 minutes out. About 10 minutes after I hung up they called back telling me they were on the way and who to expect.He arrived and explained, after hearing my description of what was going wrong, what he intended to do and about what it would cost. He very quickly set up and got going.He did call for his Supervisor as he was not certain he had all the roots because of the way the cutter was acting. The video showed the roots he was worried about were gone. It also showed a mistake made when the sewers were lined a few years back that cut down the size of our sewer . A bit more work and things were clean and ready to go.The job was done, bill paid, they were packed up and gone several hours before I expected to see them arrive. So now I know next time I have a sewer problem I know just who to call.
Roto Rooter has consistently provided the best service for over a decade for all our plumbing needs. I never hesitate to trust them, especially with sewer lines and ejector pumps. And they always provide the best up-to-date products which is worth the fair price and guarantee.
I had a non-emergency issue and scheduled an appointment for a Friday at 5pm and got a window of 5-7pm. The dispatch office called me at 3pm asking if I was available now but I wasn't since I was at work which is why I scheduled it for 5pm in the first place. Not really a big deal I suppose but still strange to me why they would do that. 6:45pm rolls around and I get a call from dispatch again saying the guy won't make it out there and wants to reschedule for next morning, thankfully its Saturday and no work. Guy shows up on time, seems fairly knowledgeable, and rods the pipe. He did spend about 15-20 minutes on the phone after he was done with some other worker, complaining about their boss or something...not too thrilled about that since most of the $400+ dollar service is charged to labor. He also said that I would get a complimentary video inspection and that his field supervisor would call me to schedule a time, even wrote it down on my bill. Days go by with no call but thankfully no more issue with my pipe so the rodding helped. The next week I call asking about my complimentary video inspection and I am told that someone will call me within the hour to schedule a time. Two weeks later with no call I finally get time to call them back and I am told right away that they don't offer video inspection in my area and they don't know why the tech would have offered it to me. Long story short, they fixed my issue but scheduling issues and broken commitments left a bad taste in my mouth. Would not use them again unless they were my only option.
George deolitsis
5 years ago
Roto rooter called me back and said the service tech would be there in 30 minutes and he was right on time.he was very knowledgeable and did a great job unclogging the kitchen faucet.Very professional,polite and did a very clean job.Excellent service from Howard..I would recommend Roto Rooter and Howard to all my friends that have a plumbing problem.
Janet Chappey
2 years ago
Jairame tech 4549. Roto rooter was a great experience!! Jairame only charged us $100 and did a great job. I highly recommend him!! Definitely satisfied and would call him if I had another problem
Roto Rooter responded as planned. The tech Abel#9729 was professional and friendly. He explained what needed to be done and why. He explained what he was doing as he worked. I felt the labor cost was expensive. The service was great from the initial call when I explained the problem to its resolution. I would recommend them.
Jennifer Satchu
3 years ago
Mike (4305) was our technician and he was fantastic! He was on time, explained everything he was going to do ahead of time and confirmed pricing before he started repairs. Most importantly he was able to fix two problems we had in a timely manner. Thank You!
Alex Sadowski
3 years ago
Cy (#9823) replaced and installed a new garbage disposal into my sink in less than an hour. He was very punctual and arrived at the requested time for the appointment. High quality job, would use again!
Gloria Hamilton
5 years ago
I love Nick #3444. He was unbelievably fast, clean, thorough, and informative. Thank God Nick came on a Sunday morning at 9:00!I have never seen a plumber works as efficiently as Nick did. I thought I would be home all morning. Nick was, not only professional, but also very honest. I would highly recommend Roto-Rooter in a heartbeat, especially if you want immediate service. I requested service to my sump pump on Saturday afternoon and Nick was at my door the next morning!! Because I relocated from California, I was anxious about a reputable plumbing service. NOT ANYMORE.....
Ann Higginbotham
4 years ago
Was able to call at midnight when I noticed I had water backing up into my basement and they booked an appointment for me first thing in the morning. Andre did an excellent job cleaning the drains. Couple days later and we have had no returning issues. Thank you!
Christopher who came out did a fantastic job. He was very clean and thoughtful. He took care of my drainage issue by rodding the main cleanout. He didn't offer anything that i didn't need.
Margaret Zagone
5 years ago
Our kitchen sink clogged and we chose Roto Rooter to come fix it up. Tim got here and was very friendly and professional. He not only was quick and efficient in helping clear our plumbing, but also educated me on how it all works and how to prevent a future clog. I would gladly choose this company again or recommend it to others.
Ron Blaszczyk
7 years ago
The young lady I dealt with over the phone as well as Pat #1899 the service man who replaced the toilet seal were professional, polite and informative.As to the price I have no point of reference to make a judgment one way or the other. All I know is that they showed up quickly and fixed the problem. I would use Roto-Rooter again and recommend them to others based on this experience.
Brian Webster
2 years ago
Repairman was very professional and knowledgeable. Replaced 2 water valves after removing sink and cabinet in preparation for new flooring. He was efficient and provided much needed valuable advice.
Joseph Mougette
2 years ago
Felipe was excellent! Explained everything every step of the way. He did exactly what he said they would do. Took extra care not to make any additional mess. Very please with the service.
Cameron Jones
6 years ago
Roto-Rooter is not only affordable, but the customer service and timeliness is unmatched. This is the second time Kelly (#1910) has been out to my home over the last year and each time he has gone above and beyond to ensure a quality job is done. For my next plumbing problem, I won't hesitate to schedule an appointment and feel comfortable knowing it will be a stress-free experience. Thank you!!!!
Kimberly Washington
2 years ago
I reached out to this company on Sunday night (5/17/20) for a basement flooding via the internet for my elderly mother. With this flooding, it knocked out the hot water heater. In doing this, I scheduled an appointment for the next day already anticipating that that may not be possible because of the heavy rain that occurred on the south side of Chicago. I received a call back maybe 15 minutes later from a representative stating that the appointment we scheduled would not be possible, but we would get a call back on Monday with a time. Ok fine, not a problem. Tuesday arrives and no call. So we reach out and learn that a technician is suppose to come out between 12-2pm from the dispatcher. We were ecstatic. Well, 3pm comes and goes and no one has arrived or called. We reached back out to the company and the guy Trevon(I believe that was his name) that answered was no help at all. He was extremely rude and unprofessional. He informed us that he doesn’t know anything and couldn’t reach out to the dispatcher to find out what was going on. His lack of empathy and customer service was unbelievable. Right before I started typing this at 7:35pm we called and cancelled whatever possible appointment we could have had. Even that individual we talked to was rude and unprofessional. NEVER would I recommend this company to anyone. I totally understand when the weather gets crazy things can get hectic with plumbing companies, but the lack of communication and discourtesy on their end is ridiculous.
Elizabeth Baker-Kallok
2 years ago
The guy we had was super nice and helped us find the problem we had. He gave us 2 solutions and the one was the perfect option. He kept us in the loop with what he was doing and explained everything to us. Definitely would recommend Ali.
Our sewer line froze and backed up during the most recent Polar Vortex. I’d like to thank Spiro of Roto Rooter for going above and beyond to help us get our sewer line thawed and working again. He and his partner went out and bought a blow torch to get the ice thawed!When the ice finally thawed, they ran the camera down the pipe to make sure it wasn’t damaged.They were courteous, professional, friendly and most importantly, helpful.Job well done.
Dawn Migliorini
6 years ago
Service Tech came out to unclog a toilet and he was not able to, but he wanted to charge 450.00 to remove the toilet turn it upside down and clean out the neck and then re-install. I did NOT have him do the work I could purchase a new toilet for that price. I was charged for a service call. I later purchased a 6.00 auger from Menards and after 20 minutes I was able to free the clog.This was the second time that I used them and was not happy with either visit. I gave them a second chance, but I will never use them again.
Roto Rooter was able to schedule us right away, even called us about an hour before our window to say they had someone in the area who would be at our house in 30 minutes. We dropped what we were doing and rushed home, but nobody showed up for 90 minutes instead of the 30 we were told. When the plumber (Yuri) did show up he was courteous and professional. He informed us that the cost to clear our bathroom sink and bathtub would be $750, which seemed awfully expensive for two fixtures whose drain lines combine after only a few feet. But we needed the clogs addressed, so approved the work. The actual fix took about an hour and we're so far satisfied with the results three days later. Main complaints are that he left a little bit of a mess and he did not mention that he had to break the trip lever plate and instead put the broken plate back as it was before and we didn't notice it was even broken. While the break isn't a huge problem, since we weren't notified we proceeded to shower as normal without covering the broken cover. A day later we discovered that it wasn't water tight anymore and had leaked water into the basement. Not a huge deal, we're only down one ceiling tile. But a head's up would have been appreciated.Overall 3/5. Fixed the clogs, but was an hour later than they said, left a little bit of a mess, and neglected to tell us about the broken plate. Additionally, charging $750 for two connected drains and an hour's worth of work felt much more expensive than it should have been. Feel like I've used Roto Rooter in other areas of the country and their rates have been much more reasonable. Will be shopping around more next time. If other peoples' rates are better, will likely not return as I don't feel Roto Rooter added enough value to justify the higher cost.
Anthony & Rebecca
4 years ago
Pat and Jon fixed a big problem in our bathroom and only took about 5 hours to do it. They were very professional and courteous and did a great job. We have other plumbing projects in the next year or so and will be going back to Roto Rooter to finish. Thanks guys!
Mark (Tech 2840) worked quickly, getting the job done in less than an hour. He was very courteous and took the time to explain things that I didn't understand. He also offered discounts when I expressed concerns about the price. Will definitely call in the future if I need to!
Every time I have a problem with my plumbing I call roto-rooter! They always get the job done in a timely manner and do an outstanding job! I never have to wait long for a service. They even wear little blue booties over their shoes so no outside dirt or germ's are tracked in. My plumber Denis was knowledgeable and very friendly, will defiantly be using them in the future!
Joelle Mcsherry
7 years ago
I would've written a really nice review about Kelly, my plumber technician who came to my house 2 days ago. Even after surpassing the 4 hour window of arrival by almost an hour and a half. Unfortunately, after Kelly had fixed my drain pipe going from my sub pump, kitchen sink, and out of my house that was leaking like a sieve...a new problem arose. I did some laundry last night and the noise coming from my kitchen sink was frightening! Every time the pump would go off in the basement, the water sounded like it was going to explode out of my kitchen drain! No worries, I thought. I called Roto-Rooter first thing in the morning to report my issue. They assured me that the problem would get fixed and someone would come out between 4pm & 8pm so I would not have to take another day off of work. Well, 4pm on the dot, I got a call to cancel my service request & rescheduled for the next day at the same time frame window. Kelly came by at about 5 pm. My husband was there to go over the details on a solution. When I arrived home, I was informed that to correct Kelly's mistake, we would have to pay an additional $300+ dollars! On top of our already outrageous invoice of $562 from 2 days prior!! ($500 in labor and $62 in parts..can you believe it?!) I refused to get involved as I just arrived home from work. As I left them to discuss options, Kelly informed my husband that women obviously don't understand plumbing like men do! HA! I don't know who this technician/plumber thinks he is but I refuse to deal with a business & employees that treat customers this way. Shame on your company for conducting your business in such a manner. I am very disappointed that I allowed my family to get raped out of $562 for your services. Horrible.
Rachelle Wistrand
6 years ago
We had a plumbing emergency. Roto Rooter came immediately and helped us out. They were extremely, professional, knowledgable, friendly and efficient. They did their best to make the whole process easy for us and even tried to help us save money on the project. We give them our highest recommendation.
Tommy Leakakos
3 years ago
Good and bad. The good is that they came out the morning after we had a kitchen sink clog. The technician was very respectful and got down to the problem and fixed it. The bad was the price, the discount they gave us and the poor communication with the accounting/management/product manufacturer. $520 for 35 minutes of work (which a machine did most of the job) seemed to be excessive. I should have refused it, but we were in need. I choose Roto Rooter because I went to Menards to get an anti clog for the kitchen sink. There was a money back guarantee on the Roto Rooter product. Since the product didn't work I called up the manufacturer of the product (which was owned by Rustoleum) and they informed me that I should have received 10% off my service. I called Roto Rooter back and spoke with customer service, then accounting, then a manager to ask for this $52 (10%) discount. I was told that I already received a discount which was never shared with me by the technician. The technician gave me a complimentary bottle of a better anti clog product for my pipes. According to the manager that 128oz bottle was worth $70 and that was my discount. She also told me that $70 was a bigger discount then the $52. I didn't want another anti clog product worth $70 (what household liquid product cost this much?) does a Genie come out of that bottle with a plunger?? They used that to convince me that I was getting a better deal. They also told me that the 10% discount was a promotion that expired. The product and the service provider was not on the same page. I would use another service. The communication and price is just not worth it.
Darlene Kendall
4 years ago
The water in the basement laundry sink was draining slowly, I called Roto-rooter and Gabriel showed up early. He was courteous and professional. He worked with me to help afford the repairs. I am very please with this company and would highly recommend them.
Vincent Fiore
4 years ago
We had a problem with our drains and called Roto-rooter. They sent technician Mark number 2840, he was prompt, knowledgeable, patient with all of our questions, and completed the job at a 100% satisfaction. He offered advice moving forward on maintaining the plumbing lines. If we ever have a problem again we will request this specific technician, Mark #2840. We fully recommend this company for any plumbing needs.
Andre (Technician 8971) was the technician who arrived at my house for a PD inspection with the city. Appreciated that he arrived early to have everything setup so that when the city inspector arrived, everything was ready to go. He was professional and courteous, and he worked well with the city inspector. Appreciated the ability to also pay by credit card.
We had our water pipes burst and freeze from the cold. We called a company to come take care of it and within minutes we saw a van parked nearby. We naturally assumed they have sent people to take care of it. The gentleman was Pat and he started working on it. After a couple minutes the bell rang and we realized that the actual plumber who we has called, had come and that Pat was there for our neighbors house. A total mix up. But Pat was a true professional and he fixed up our damaged pipe through and through. We explained to our neighbors what had happened and they were okay with it as well. We were just grateful for Pat’s dedication to his profession and his need to help us out at that time.Highly highly recommend Roto Rooter Plumbing and especially Pat!
Gian Carlo Vissepo
6 years ago
Roter Rooter service tech arrived on time and was extremely helpful and answered all of my questions. He also provided me with info on what I should do once per month to help with the problem I was having with my plumbing. Thank you Mark and I will definitely recommend Roto-Rooter to friends and family and will also be using them in the near future!
Benjamin Lambrecht
a year ago
Plumber went above and beyond to diagnose a problem that fixed my issue for cheaper, saving me money. I would’ve never known the difference had he not said anything and went the more expensive route.
I was on a time crunch, not just a simple time-crunch, but a I'm-travelling-out-of-state-in-two-days time crunch. When my contractor said I needed to clear out a pipe to my sump pump, my heart nearly failed. As a single mother with family out of state, I often have to rely on the professionals to take care of the maintenance tasks I'm not knowledgeable about. That's where Roto-Rooter and their technician, Victor, stepped in. I called Thursday night, after 8 p.m., spoke to a delightful and encouraging customer service agent who scheduled my appointment for Friday, and received an on my way call Friday before noon! Roto-Rooter was organized and efficient. My time was valuable to them, and they demonstrated that through excellent customer service both on the phone and in person. I definitely recommend their professional, kind, and polite services to anyone. I didn't feel as if I were working with a huge company; I felt like I was being helped out by a good neighbor.
Terrible experience with this company. My shower was leaking on the second floor and damaging the walls on the 1st floor, so I called and they sent a technician right away. The technician said he would get me an estimate on the cost of the work and I have been waiting for it for 2 weeks now. I call the office everyday to ask for the estimate and they say the technician will send it over, and everyday I am disappointed. I haven't been able to use my shower for 2 weeks as I don't want further water damage. It is crazy to me that I have to bug them constantly for an estimate, I am trying to give them business, I have never seen this before.
Yuri from RotoRooter was great. He was very polite and got my sink quickly fixed. He also made sure everything was running properly (drain, disposal, etc) before calling it a day, and gave some tips to hopefully avoid having another call for this drain
Grant did a great job replacing my sump pump today. He arrived on time and before conducting any work he checked the power source, the pump and for previous work by his company for a warranty; turns out the pump was initially installed by Roto-Rooter but the warranty expired. Thanks for your honesty and due diligence.
Jose Carrasco
3 years ago
The tech that came out was more worried if was going to pay and trying to say the reason for my back up was due to the recent rains. After I explained that I would rather him rod it since I have a tree literally over my drain so I can give my tenants peace of mind. He finally did. I also asked him before he started work if he could check out a leaking toilet. Again I didn’t care for the cost just him to do the work. He finished Roding and then said he didn’t have a wax ring. Roto-rooter Your techs are out there trying to get out of their work orders! I’m here throwing money at them and they’re looking to run from it. I’ll be using another service for me and my investment properties.
Manny was wonderful!!! He explained everything to me, he didn't rush through anything (he took his time to do everything correctly), he cleaned everything up nice. Very professional!!! My toilet had to be taken off, a pipe rodded, etc. I was even able to go to the store to purchase a new toilet, which I was happy about. And I called Manny from the store to ask questions about toilets at the store. The price I paid was average, compared to other companies, so not too high. All in all, I would call Roto Rooter again.
Tammy “Lady T.” Red.
3 years ago
Gerald 4789 came to my home at the scheduled time. He was very professional and well groomed in uniform an also completed the job within a time frame that was desent. He explained the issue and told me how to keep thr issue from happening again by purchasing a bottle of their product and using once a month. Forgot the name of the liquid but will be buying a bottle. Can someone help with the name of product. Thanks Rotorooter for your excellent service keep up the good work Yours truely happy customer Tammy
Peggy Williams
3 years ago
This was my first experience with Roto-Rooter and I will say that I will come back to Roto-.Rooter again the gentleman were very professional Steven and I'm not sure whathis partner's name is but both of them were very professional they got the job done they did everything right and I can take a shower again . I thank Roto-Rooter for doing a fantastic job I give you five stars thank you so much. I will refer Roto Rooter to family and friends. They cleaned up all of the area's they worked in. In this the crisis we are in I wanted to give them a hug but it was virtual hug. I pray that they are kept safe with the hours they are working. THANK YOU Roto Rooter
Tony came out about 3 hours after I called to fix the main shutoff valve that sprung a leak. Very professional and very quick worker. Price was a bit higher than I expected, but he was upfront with the pricing and I had water coming into my house so I didn't have much room to complain there. All in all, the fix worked and now I don't have water.
Alex is a top-notch technician. He took care of a root issue with my main water line almost immediately. I highly recommend him & Roto-Rooter.
Service person (Elvir - 3962) was great - he got the job done and was informative, competent and respectful of my property. The dispatchers were also pleasant. My review is not a 5 because the time estimate window was significantly off and the price was high - $469 to rod out the kitchen pipe. They give a $69 discount for writing a review.
Megan O'Connor
6 years ago
I called Roto Rooter to fix my garbage disposal at 12:30 PM. The plumber arrived at 1 PM and he was back out the door with everything fixed by 1:40 PM. To say the service is fast is an understatement!The plumber was Grant (#3176). He was professional, polite, and straightforward about my options. I would definitely recommend him as a plumber and Roto Rooter as a company. I will be using their services again for our plumbing needs.
Wanda Cothran
6 years ago
Miguel #3219 has given superb service.
Miguel came out in a timely fashion and assessed the problem.
I, appreciate the way he explained the issues and estimated the cost before performing the services. I'm very pleased with Roth-Rooter , a little pricey, but job well done.
Brandon Allison
7 years ago
We called at 9 am and our technician arrived at 10:15 am... excellent timing.Our plumbing consultant was very helpful. He diagnosed the problem immediately and fixed our issue within the quoted timeframe. He also explained what work he completed in detail once completed.
Mark, Tech 2840, was very thorough when completing my job. What I appreciated most about the service was that I was given options on what I could do to fix the issue I was having with my laundry line in the basement. Mark made sure that the backup that I was having in my line was no more when he left. He also guaranteed his work should this happen in the near future.
Tim Novak - 5P2QA
4 years ago
Very good service. My plumber, Kemal was an awesome guy. He took care of replacing the sump pump and actually noticed another problem on my water heater that I needed to take care of. I would highly recommend.
The service was great. Although all I needed was my hot water heater restarted. Thank you for your promptness
Yuri #1195 was prompt in his arrival and very thorough in all that he did..He explained to us the infrastructure of our 40 year old house waste system. He had his supervisor come with a camera to give us a better view on what was going on and what could happen if it does not get fixed all the way.They both were incredibly professional we are very happy with them and it feels good to know who to call if future problems occur!!!
M. Barrington Jones
6 years ago
The tech was more than 1.5 hours late after being told 2 times he was less than 30 minutes away. After he came into my home and accessed the situation he went back to his truck and talked on his phone for more than 20 minutes before starting to perform the work. When he finally came back to my front door with his equipment, he was still on his phone. The labor took longer that I hoped. The tech was very pleasant and seemed to know his craft.
Andrew Dameron
6 years ago
No 5-Star rating simply because he arrived about 2 hours later than I thought we had set the appointment for. He was quick to fix the problem, though, and arranged for someone else to come out and do a free inspection, to see what damage had been done. Very friendly, and he came back to leave us our old sump pump, at my father's request!
Sedall Asante
2 years ago
UPDATE: Reached out to Pat Swanson, who escalated this to the management team and this was resolved. Thanks Pat.I had a bad experience overall with this company. I called Friday night to have my water heater checked as I believed it was leaking. This water heater was previously replaced by roto rooter within the last year so I was taking advantage of their warranty. Once the tech arrived, he confirmed it was not leaking and relit my water heater for me and charged me $259! Absurd as I am under warranty all he did was turn it back on. I complained about this and they are still charging me. Very unprofessional.
If Zero stars was an option I would-Our toilet was not flushing properly so we called around to about 5 other companies before we finally called Roto-Rooter. They were able to come out that day. The tech came out and believed they solved the problem and handed us a $575 bill. Not even one week later we had the same problem. The came back out for free (gee thanks) This time a tech and a field supervisor came out at 8pm. Long story short we ended up with 2 techs and 2 supervisors in our house until after midnight.Then they decided that the rod that THEY got stuck in our drain was not going to come out. Their answer, the toilet drain is not really the proper way to do this (thanks for telling us now) and that we needed to have a clean-out installed (for $4700 -5400) then they could get their equipment out and see what else they can find at that point. And they wanted us to commit to it at 12:30 in the morning with 4 people staring at us.Fast forward we contacted another excavator to put in the clean-out. Their bill was only $1800 and the other rooting company we had come out only charged us $150 to do the job that this company had charged us $575. Every company we spoke with shared horror stories of cleaning up Roto-Rooter messes and how every customer was grossly overcharged.We were also told that the experience was very similar to what others have relayed and it seems to be their MO to overcharge and then try to pressure customers into even more expenses fixes
Linda Hatfield
5 years ago
Roto-Rooter is my plumber of choice. No surcharges for evenings and weekends. Always more reasonably priced compared to other local plumbers. Today I needed a new gas shut-off valve for my dryer. Pat was on time, professional and quick. Very pleased with the work as always.
Your employee, Yuri, tech number 1195, was here this morning and did an excellent job. He was very efficient and concerned about rodding out my line. Also, he was here two years ago and remembered everything that was done then. He helped by explaining everything he was doing and made some invaluable suggestions to avoid problems. I just wish all companies had such competent employees as Yuri!Thanks much!Beverly Roth
Julie Masterson
3 years ago
Armion (#601) came to help me with two plumbing issues. He was very punctual and polite and friendly. He took the time to explain what the issues are and what's required to fix. I have used Roto-Rooter in the past and will definitely use them again.
Harold 2004 . Came in with a great sense of humor, pleasant smile and great customer service. He took care of us, even though I could have fixed the problem myself. The way he handled the situation and assisted in the entire process, made my wife and I enjoy paying the bill, talking to him and easily recommending your company to anyone. Thanks Harold 20004 and Theodore was also just as professional as well.
I had water backing up into my basement.Patricio was right on time, told me exactly what the problem was, how much it would cost, and got right to work. He was friendly, knowledgeable, and professional. I hope not to have any other plumbing problems, but if I do, I hope they send him! Thank you!!
This a review of RotoRooter service we received from Felipe-3033 on 7/25/2017. We were aghast! Our utility room and our powder room were flooded, and not noticed until the Ms. was on her way out the door for work. A quick call to RotoRooter proceeded this revelation. RotoRooter had us on file from a service call from 4 years earlier which we were impressed to find out. Ten minutes later a dispatcher called and told us Felipe would arrive 30 minutes later. Around 8:00, Felipe arrived and had our plumbing issued diagnosed within 5 minutes. He accurately described and pinpointed what what was wrong and what needed to be done.Shortly thereafter, there were a team of RotoRooterans on-site to inspect for possible water damage and to do more protracted sewer pipe exploration. The problem seen on the monitor was exactly as Felipe described and the resolution matched what he said would need to be done the moment he diagnosed it. He shared with us that he has been doing this type of work for quite some time and has been involved with enough cases over the years that he confidently diagnosis issues and treatment plans, and though I protested initially, he was spot on. The treatment we received from the RotoRooter team, from my initial call to Felipe giving me my receipt was top tier. We are hopeful, that if we need any future service that they send Felipe to us because he really inspires confidence, especially during a stressful time.
Avni Mahagaokar
a year ago
I had a blockage in my drain and Arslan / his colleague were so helpful and kind in explaining what could be the problem. Really appreciate the service and efficiency.
Joe #1071 was on time and very professional. He took his time (on a Sunday morning) and explained everything in detail as to what was going to happen during and after the service call.Once complete he answered my questions, cleaned up and left like he wasn’t even there..Outstanding customer service!! I hope I don’t need plumbing service again but if I do I will call Roto Rooter..
I had a plumbing issue at my house and called Roto-Rooter because I wanted to be sure the job was done right. Mike (Mike 2080) arrived as scheduled and gave me a thorough assessment of my problem. Mike took the time to fully explain what was going on and why and answered all of my many questions. Mike performed the work professionally and left my house as clean as when he arrived. I would HIGHLY recommend Mike from Roto-Rooter to address your plumbing needs!
Cy came in and immediately diagnosed the problem and repaired the issue promptly. Cy was courteousAnd respectful of my home. He wore the little blue pads over his shoes even when I told him he didn’thave to. I’ll call Roto-Rooter next time and ask for him by name.GREAT JOB CY!!
I called Roto-Rooter around 1P on a Friday and Kyle arrived by 4PM same day to replace my leaking garbage disposal. He was courteous and efficient. This was my 2nd positive experience with Roto-Rooter. Two months ago, my upstairs neighbor's' bathtub leaked into my dining room. I was so relieved with the quick repair at that time that I did not hesitate to call them for this unrelated leak. I was again so happy that it could be repaired within a few hours notice on a Friday afternoon.
Greg Hasenhuettl
4 years ago
I have been working on fixing the issue myself for 2 days. Eddy tech #1617 came late to my house for my clogged kitchen sink the same day I called. He assured me he would unclog the sink, no problem. Since he was so confident I told him I would show him the door if he couldn't get it unclogged. In a matter of minutes he had it open. I am happy that he got it unclogged and now I guess I have to pay the piper.Happy I called them.
The service was great, and our technician, Robert Welch, did a great job. It must have been a busy day, because our technician arrived after the scheduled time. But the dispatcher and the technician worked with us to ensure the job was done yesterday (May 8), when it needed to be. Thank you.
I have used Roto Rooter twice before. I have been pleased with the service and the price. I never felt I was being taken to the cleaners. Unfortunately that wasn't the case this time.Having my floor drain cleaned out - about 30-45 minutes of labor - cost me over $400. When I had it done 6 years ago it was $200. I understand prices go up BUT doubling in price . . . that is CRAZY!I will definitely shop around in the future and I doubt I will use them again. VERY disappointed.
Roto Rooter was great to work with, and I say that even after I had several scheduling mishaps with them! Mike (#2080) was dispatched to my unit and was wonderful to work with and made my experience with Roto Rooter 5 star! He was well informed, took time to explain things, spent time to make sure my issue was 100% resolved, was friendly and professional. I would highly recommend using roto rooter and Mike (#2080) if you have a plumbing need!
Scheduled an appointment the day before for plumbing on my kitchen sink stating that there was a leak due to a loose sink basket from tail piece. Scheduled an appointment between 8 Am and 12pm. This was perfect because work nights and allows time for me to rest before. Knew that after work the next day. I would sleep after they left so waiting from 6 AM to 9:50 when I received their call. A guy was on his way to unstop my Drain. WHAT? Informed the guy that my drains are not clogged and my reason for the visit was provided when the appointment was scheduled. Stated he cant see that info he is only the dispatcher. How would you dispatch the job if you do not know what needs to be done. He stated the person he was dispatching was not a plumber and could not complete my task. Informed me that he could not get anyone to me before 2 to 3 hours (so 1 pm). I.ask if he realize the appointment was made yesterday. Of course he didn't care. I waited until then.....but by then my head is killing me from no rest. Got a call back for someone to show in a little over an hour so 3 pm. Now I am too tire to wait any longer because if he came at 3 and The work took more than an hour I would need to stop him to rest for a few hours before preparing for work again. QUICK IS NOT A WORK ROTO-ROOTER SHOULD EVER USE! Avoiding them completely!
Had standing water in our kitchen sinks that wouldn’t go down no matter what method we attempted. With a garbage disposal in the mix, we weren’t comfortable attempting some other means to remedy the situation ourselves. We reached out to a couple plumbers that were recommended by people we trust, only to be told that they had no availability to send someone out that day. So much for 24/7 service. After calling Roto-Rooter at 7am, we were provided an appointment for between 8-9am that same day. The tech, Argen, arrived a little late and immediately apologized to my wife for being behind schedule. He then took plenty of time to assess the situation and explained to us what looked to be the issue with grease that hardened close to where the kitchen drain line meets the main and is all-but solid. Argen spent a good amount of time and multiple attempts with the equipment to clear the blockage. After Magic #7, the drains finally got cleared. Argen then explained to us that there is likely still solid grease in the line and we should consider using a treatment (NOT Drano) to help keep the line clear. Drano is harmful chemicals and can damage the pipes, which we were aware of. In short, Roto-Rooter was able to send out a technician in a reasonable amount of time, who couldn’t have been nicer, and solved the problem. What we paid for this service wasn’t a small fee, but it was well lower than what we could have been charged if the line was unable to get opened.
Very fast service, but expensive for less than an hour of work needed and for just clearing 20-30 feet out of a clog. It was a flat rate, but were able to get 60 bucks off by donating non-perishable foods and cans. There is also a 40 dollar coupon you can use as well online. Nerties was very nice and was here within an hour after we called. And pinpointed the problem within a few minutes. He also pointed out some safety concerns with the pipes covers we had so we are going to get that taken care of. Thanks!
Great job from the phone call, out to my house in less than two hours, and an professional courteous technician who took care of my problem within an hour. The pricing was affordable and I would recommend them to anyone having drain problems. Happy customer here. Patricio, tech 2029...thank you!
Wendill Bills
6 years ago
Our service tech Tim arrived within the time time frame listed. Very professional, dedicated. He explained the all the possible causes of the how the plumbing was clogged. Very neat and clean job. Job well done, I would recommend there service to anyone that needs it.
Great Service! Had a back up in kitchen and sewer drain, called roto rooter and in no time came out and opened and fixed our problem. The Tech Victor was so friendly and kind and explained the problem. Would recommend Roto-Rooter to anyone who has a problem and wants it fixed ASAP and correctly.
Douglas Beneda
7 years ago
Sewer water came up through the drain in the basement. Roto-Rooter dispatch personnel indicated that they could have a technician there in less than 2 hours.He arrived in just over 1 hour. He had to struggle with the rodding out process, but was able to finally get through after about 30 minutes and the back-up started to drain.His supervisor came soon after with the camera revealing some damage in the sewer line. He provided an estimate for the repair saying he was unsure as to how soon the problem might arise. I felt a bit pressured into making a quick decision, which I as yet haven't.The water damage restoration unit came within another hour. assessed the damage, gave an estimate (which I really had no choice but to accept), and scheduled a crew to start that evening.The 2-person crew came and installed some drying equipment. The following 2 days (over a span of approx. 10 hours) they completed the clean-up. They removed the drying equipment 3 days later (per protocol).The clean-up progressed well, but, without the opportunity to get any other estimates, it seemed the cost was quite steep - I guess there is no good alternative.
Anthony Scala
6 years ago
I have never written a review before, ever, but felt the need after my experience. I had a garbage disposal replaced. The total time the technician spent in my place was 26 minutes. $455 in labor (total job $600+). Yes you read that correctly. They knew I was in a time crunch and took advantage. I would highly encourage you to just make another phone call or two. This place is EXTREMELY overpriced. Just make another call.
Helen Bernard
5 years ago
Absolutely horrendous. We were charged $500 for sink routing that took 30 seconds, and our plumber said we would be good to go for a year guarantee. One week later, the sink broke again, and they gave us a time period of 9-10AM when a repair man would come. It's now 3PM and they haven't communicated after we have made 3 calls to them. Our sink is worse than before, we were over charged, and now ignored.
susan nicolai
5 years ago
The technician Nail (#249) was professional, explained everything, listened to what I had to say, and was on time. I am so impressed with the quality of the work and the service with a genuine smile. Thanks Roto-Rooter for another great experience.
Thomas E. Newman DDS
5 years ago
Our main drain clogged Saturday night. Called Sunday morning.Leonard(#1479) was at our house by 10am. He was careful and explained everything. First try did not work. His Supervisor,Bob, came out with the camera. Attempted to clear in different location and success! Bob explained what may need to be done in the future, but there was no pressure. Best money we could have spent, Very pleased made our weekend.
Robert Margolis
7 years ago
Excellent company to work with! Had water back-up problems coming from numerous exterior drain lines. Matt & Al from Roto Rooter worked on the problem until they felt confident that it was solved. Both were incredibly professional, knowledgable, thorough, and took pride in their work. Very impressed with this company, their work ethic, and their guarantee. Good to know who to call if any future problems occur!
Kelli Whisman
3 years ago
We had a clog in our sewer line, and the rain was heavy. Roto-Rooter quoted us almost $500 to unclog the pipe. We were assured that we would not be charged anything if they were unable to clear the line. They were able to pull the clog out and in the process broke some pvc pipe and it is now lodged in the pipe leading out to the main sewer line. We now have a very expensive repair to make and they refuse to refund us a portion of our first payment. Beware! They are predatory.
The central drain line for our single family home was completely clogged as we were preparing to leave for an overnight trip. Yuri was quick to respond in the early morning hours on a Saturday, arrived by 8:30 am, and was able to cut through the roots that had migrated through joints in the clay tile drain pipe. Camera inspection confirmed that there was no structural damage to any of the pipe sections. Service was professional, courteous, and knowledgeable. Many thanks!
Great service from David (4004)! Went above and beyond when coming out and dealing with a clogged basement drain. Not only cleared the drain quickly - but also helped with legwork in figuring out there was an issue with and then rectifying an errant warranty length to ensure we got proper coverage moving forward for any future clogs. THANK YOU!
The technician James was very helpful and professional the whole time. I really appreciate how he explained to me what he was doing and what the problem was. He clean up after he was finish and was very respectful the whole time. He help fix my plumbing problem and in a timely manner. I am a very happy and satisfy customer. Thank you!
Susan Carlotta
6 years ago
Roto Rooter provided us with very professional service! They came on time, were professional with a smile. Explained the process, services and costs thoroughly. I was very happy with a successful clean out of my system and highly recommend Roto Rooter for your home sanitation needs.
I called up Roto-Rooter and they arrived at my home in less than 2 hours. Mark(#2840) was very knowledgeable of my situation and told me what was needed in order to complete the job. The utility tub next to the washing machine and dryer had got clogged up when a fabric disintegrated in my washing machine. Mark(#2840) explained to me how to prevent clogs in my pipes and suggested Pipe Shield®. He explained how Pipe Shield® may prevent future visits from Roto-Rooter. I am very pleased with the prompt service and reasonable pricing.
5 stars for service if you need a licensed plumber. Not all jobs require this level of service.I called RR because they came up first on Google and great ratings. They were responsive, fast and reliable with good follow up, and they do free estimates which I like because, I dont know anything.I got an appt quickly, liked the plumber Grant, he called ahead as agreed, arrived on-time, knowledgeable, capable and efficient, explained things clearly (I learned a lot), fixed the toilet with parts he had, and recommended replacing the faucet instead of fixing. It's a 15 yr old Grohe Ladylux pull-down and the pull out cable was broken. Also, his quote for labor to fix was almost as much as replacement. Next day I bought a Moen pull-down faucet, but before I could call RR back, I got lucky & an architect friend highly recommended an old-school plumber (60 yr old Polish guy) who quoted a much lower price to install ($80 vs. 375). When he came and saw the Grohe, he said they are top quality (esp the old ones) and could last another 20 years, and he would never replace a Grohe with a Moen. Turns out he saves Grohe parts whenever he takes them out, and he had my parts. So I still have the Grohe for $100 including parts.I got lucky. I would recommend Roto Rooter for anyone wanting fast reliable service, and/or needing a free estimate, and/or wanting the security and warranty of a fully licensed plumber.
Marie Clements
6 years ago
We were extremely pleased with Felipe's professionalism. He was very efficient and polite and explained all that he was doing - including the causes for our problem. He definitely enjoys his work and was very careful to clean up when he was done.
Paul Waterloo
3 years ago
I called Roto-Rooter to remove a blockage in my main from roots. I have had less than stellar results with other plumbing companies in the past and I have started renting equipment to clear it myself, but I couldn't get it cleared this time. Called Friday at 9 AM, somebody was at my door within about an hour. Eddie (#1617) and Tim came by. Eddie is obviously very talented and experienced. He had a camera on his truck, got it along with the electric auger and started to go to work.Having the camera plus the auger allowed him to scope the drain for multiple root locations and at one point, they had the auger going in from one location and the camera going in from another so he could essentially see what he was doing. There was a root ball that was hard to get at and he worked it back and forth until it was cleared. There was no way anybody could do the job they did without a camera.Was very impressed with Eddie and Tim, they were very professional and fun to be with. I'm a big DIY guy and really enjoyed watching them. I will be calling Roto-Rooter in 9 months with the roots grow back!
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