Chicago Water Heater and Plumbing Specialist

I cannot recommend Chicago Water Heater and Plumbing Specialists enough. My water heater began leaking, and Sam reached out to me that same day. Within two days, I had a brand new water heater installed. The job was done very well. Clean and thorough.

Sam performed a splendid water heater installation. He is both professional and willing to answer questions about both water heaters and being a plumbing professional. My experience with him allows me to suggest Chicago Water Heater and Plumbing without hesitation to any friends and neighbors that have plumbing issues in the future. Way to put a great foot forward for the company, Sam!

We just got a new water heater installed by Sam Stretton of Chicago Water Heater and Plumbing Specialist. He was super responsive and knowledgeable when we were discussing which direction to go with our new heater. He kept us up to date as he looked into availability with the warehouse. He was on-time, professional, efficient, and a clear communicator when it came time to install. It really felt like he went above and beyond — all in time for a quick turnaround before the holidays!

Thanks so much Sam and CWHPS!

I'm a first time home owner so I don't have much experience working with contractors. My kitchen sink suddenly started to back up with black water and the plunger wasn't working. My husband tried to snake the drain but once he loosened the pipe a lot of black water and sludge started to come up even more.

We tried to call around to local plumbers after a quick search on google for plumber near me.

I called around for quotes, most of the plumbers wouldn't provide any pricing and insisted on coming out. When I called Chicago Water Heater and Pump Specialist, the representative that picked up asked me some questions then asked me for pictures. Not long after the field supervisor Sam called and gave me a range that I was comfortable with from the low end of a quick service call to a potential price on the high end if it was more involved.

When he came out, he put on shoe covers, wore a mask and gloves and laid out tarps and even cleared out the clutter under the sink. He got to work right away and explained the process of what needed to be done. One hour and a half later he had fixed everything and replaced some pipes that weren't proper.

Now I have a working sink again! Working with Sam was really helpful, he was transparent through out the entire process and he took away the stress. I hope I don't need to call a plumber again soon but if something comes up I'll definitely be calling Sam and his team again.

I called Chicago Water Heater and Plumbing Specialists after my water heater finally gave it up after 15 years. Sam returned my call within 20 minutes and came out for an assessment the same day. He took the time to explain my options and answered all my questions. I decided to go with the same brand of water heater, an American-made Bradford White, because my old model had served me well for so long. I also wanted to avoid dealing with the big box stores. Sam gave me an estimate that was reasonable for an upgraded 50 gallon tank, and, to my surprise, was able to schedule the installation for the next day. He arrived on time, and despite an unforeseen issue with a flue pipe that he quickly resolved, he completed the installation in about two hours. Very thorough, explained everything clearly, and even swept up when he finished. I am very pleased with the product and the level of service.

This is overdue but I had a very good experience with this company and specifically with Sam. Sam came over to me fixed a pipe and that was causing a gas leak. He was so kind, patient and professional. Sam was also very thorough. He tested everything probably more than he needed to and really put my mind at ease. I would gladly recommend this company and Sam in the future.

Chicago Water Heater and Pump Specialist are the real deal! Our warehouse was in dire need of miscellaneous repairs; Sam drove out to us, broke down the repairs needed, and gave us a FREE quote.

Sam takes everything one step at a time and is extremely detail-oriented. He is a no non-sense kind of guy and gets the job done extremely well. He repaired our urinals, toilets, and sinks. What really sets Sam apart from the rest is that he does his best to save you money where he can. He also got us up and running within a few hours of his arrival.

Overall, I am beyond satisfied with the work Chicago Water Heater and Pump Specialist has done, and they have gained a lifelong customer! I highly recommend them (especially Sam) to anyone in need of repairs.

I have been working with Sam for years and highly recommend using him for all your plumbing needs. He is responsive, very knowledgable, and honest. I manage several properties in the city and have called him for just about everything under the sun including loose toilet bowls, leaking faucets, tub diverters, water heater replacement/installation, etc. I know when Sam comes, I'm going to get the issue fixed timely and correctly. Thanks Sam!

Very responsive, very fast install, and at a great price. They use very high quality brands of water heaters (Bradford White) that last a long time, so they don't cut corners. I highly recommend Sam, will absolutely work with him in the future for future plumbing needs.

Sam is responsive, knowledgeable and professional . He helped me with my house plumbing and getting the new water heater . I would surely recommend service from them.

Chicago Water Heater and Pump Specialist offered the best price and most detailed estimate for a new water heater. During the installation process, Sam was very meticulous, providing a seamless experience. Sam was WONDERFUL, he was clean, efficient and wore his mask and shoe booties without me even asking. He took the time to answer all my repetitive questions and I felt confident he truly loved this business and wanted to look out for his customers best interests. I will absolutely call this company again if I run into trouble but that won't be for a long time because it was finally fixed right! I highly recommend Sam and Chicago Water Heater and Pump Specialist care about your well being.

Sam and his team were very responsive. I received a call back within hours. He was able to come out the same day and shortly after he was able to give us an estimate. Sam was very knowledgeable and was awesome with helping us plan and decide on the final project. Once my husband and I made the final decision, we had a new water heater in less than a week. He and his team had great communication throughout the whole process. They were on time and correctly estimated how long the project would take. I will definitely be hiring Sam and his team in the future for other plumbing projects we have. Even with the cold weather, Sam was eager to help us out and complete this project right!

Sam is an outstanding plumber. He responded to my request for his services very quickly, was highly professional, and completed all tasks requested of him very efficiently. He descaled and serviced my tankless water heater that was superior to any service i have had, improved flow in a few clogged faucet screens (unscheduled request), and installed an R/O water filtration system and instant hot. All of the work he did was top notch. He works quickly and works clean. I will recommend Sam without hesitation and am looking forward to working with him for all of our future plumbing, hot water and filtration needs. Thank you Sam!

Sam is a very good communicator and possesses solid, customer service skills. He’s been very responsive, nice, and approachable. When he came to our condo, he took the time to assess our water heater setup, simplify the complexity to help us understand the fundamentals, and Sam provided preventative measures for us to consider. So glad we found him and we recommend him and his team to anyone

I worked with Sam to replace a flame sensor on our water heater. We recently re-did our floors and he was able to assess the issue over the phone given his knowledge from previous work. The part was quickly ordered and installed on time without any hiccups. Would highly recommend Chicago Water Heater and Pump Specialist.

Sam was great from the initial phone call, asking questions to help assess the situation. I smelled gas near my hot water heater and stove. Sam gave a thorough inspection and detected a small leak before repairing the situation. While he was there, he quickly fixed my toilet handle. Great value, very fair on price. Highly recommend!

I had a hot water heater replaced and can only say that it was was a delight to work with a company that is as professional as this company. I would not hesitate to recommend to others.

Sam is absolutely fantastic! I spoke with a few other companies before finding someone that had the expertise to do all of the work I needed done (maintenance and repair of two tankless hot water heaters, installation of another, and running a new gas line for a pool heater). Sam is extremely responsive and knowledgeable. He made sure to walk me through what he was doing and why which I really appreciate. Very happy to have found a great go-to plumber! Highly recommend!

Fast, friendly, very competent. Provided invaluable help in what could have been a disaster! Highly recommend!

Sam was very professional and very quick to respond. And calling all the different plumbers he happened to have an opening to get us helped real quick. Pricing and recommendations were all in line with all the other plumber services that we called. He left the water heater room looking a lot better than even before our leak issue. I appreciate the effort I would absolutely recommend and use the service again.

Sam responded quickly to my request (leaky shower needed cartridge replaced), knew his stuff and quoted me an estimate that was very accurate. He was very professional and did exactly what we needed. But in addition, he very kindly pointed out other minor plumbing things that I could do myself to improve life of my system (even helped me find materials on Amazon). Highly recommend for all plumbing needs and will definitely use again.

Sam was awesome to work with! This is the second time we’ve worked with him and everytime he’s professional, responsive and gets the job done quickly. I highly recommend you work with him as some other companies we called said we needed to replace everything but Sam’s expertise proved that only one part needed to be replaced, saving us money and earning our trust!

Sam was absolutely exceptional. From our email communications before he was able to come out which gave us peace of mind while we waited for service, to fixing our issue in a timely and most professional manner today. He took the time to explain the problem, how he would fix it, and answered all of my questions. He even took a peak at some of the other issues/questions I had around the house that had to do with plumbing. So knowledgeable, so nice and honest, and you can tell he really cares about the work he does. We need more people in your field like Sam.

Navien certified. Tankless water heater maintenance. Sam from Chicago Water Heater & Pump Specialist was so friendly and knowledgeable. His communication was excellent. He came right on time and explained every single step in the process and gave an advise on how to keep things in shape.

Overall, a fabulous experience and I would love to use their service again.

While I was out of town, my water heater stopped. I needed someone to come in quick and fix it so my family had hot water. Sam was the man. He came earlier than expected as well. He was knowledgeable and straight forward. He even noted that our heater still had warranty, which was a relief. Thank you, Sam.

Sam Stretton was very helpful in discussing my options for installing a sump pump back up with battery. He was very knowledgeable and professional. He arrived promptly for the scheduled installation and was very thorough in his work. I will be working with this company again!

I had a sump pump that was not going off and my basement started to pool with water. It started raining really bad and I didn't know what to do. That's when I went to Google and found Chicago water heater and pump specialist. I was able to talk to someone when I called and get someone out the same day due to an emergency. Sam came out. He was prompt, very knowledgeable, and was able to get the sump pump replaced and save my basement from flooding. I was very grateful. I highly recommend this company. They were fair priced very professional, and after taking care of my sump pump I had a few other issues with my garbage disposal and kitchen faucet. He was able to give me a couple solutions and we most definitely will be calling Chicago water heater and pump specialist back. This company not only handles sump pumps but everything with plumbing inside our home.

Over the course of several visits due to a misbehaving tankless water heater (domestic water and radiant heat combo boiler) Sam was, impressively, always on time. Correctly diagnosed a faulty part, ordered and replaced same (fixing domestic hot water issue) and also diagnosed bad radiant heat circulation pump. But first Sam brought in a capable electrician to test connections and switches on pump’s circuit which led to discovery that power to the circuit had been disconnected at the main electrical service panel. Sam’s electrician fished new wires to a new dedicated circuit breaker and cleaned up a bad switch. Now, with power connection confirmed, Sam could conclusively determine the pump was out of order and replaced the pump swiftly. Problems solved: I have unlimited hot water and my basement floors are warm again. Sam knows plumbing and did an excellent job for me. I will not hesitate to call him in the future with any and all plumbing issues.

VERY HAPPY with my experience with Sam.
Very easy to get appt. very nice staff. But most important Sam did a fantastic shot diagnosing and fixing my plumbing problem, went out of his way to discuss other issues with my home plumbing. Look forward to working with Sam again.

Sam was great! Professional and straightforward. He knows what he is doing! Showed up on time and resolved things quickly.

Sam Stratton did a great job. Timely, courteous and efficient. Sam took the time to contact me before the house visit, so he had the necessary parts for the faucet repair. This is my go-to plumbing service from now on.

Sam was great! Got out here for an estimate quickly, came in ~$100 lower than my other best estimates, and completed the job in about 3 hours. Can't ask for better service than that!

I was extremely happy with the service I received from Sam at Chicago Water Heater and Pump Specialist. He was very knowledgeable and gave me tips on other items in the house that needed some repairs. I had Sam fix popcorn sound that was coming from my water heater and i have not heard a kernal popping since LOL. Great service, good price and great customer service. Would highly recommend.

Sam at Chicago Water Heater was responsive to my initial call even though it was in the evening and has done a great job remaining and upgrading our hot water heaters and sump system. He provided us solid recommendations based on our particular situation with no efforts to up-sell products we didn’t need.

I used Chicago Water Heater and Pump Specialst to install a new water heater tank. The experience was excellent; efficient, courteous and professional. Sam Stretton was the representative; he was knowledgeable and informative. I would certainly use this company for future plumbing needs.

Sam responded very quickly to my request to repair a leaky shower faucet that was quite old. I was able to send him photos so that he could source the replacement part. He arrived at my home the following day with the correct part and completed the repair to my total satisfaction. Great experience!

Sam was very knowledgeable and helpful when checking our condo building's sump pump. He explained what he was looking at and what we should watch for in the future. He did not try to upsell or push for any unnecessary work. I would use this company again in the future!

Added a powder room on the first floor of my house and Sam came and assisted with layout and installation of the toilet and sink. He is very professional and fast. Sam explains what he is going to do and will let you know right away if there are any unforseen issues. I would highly recommend Chicago Water Heater and Pump Specialists.

I woke up this morning and I was devastated as I walked down into my basement and noticed that we had standing water on our floors. I wasn't sure who to call. So I went to Google and that's when I reached out to Chicago Water Heater and Pump Specialists. Sam the plumber who came out was extremely professional, prompt, wore PPE and was able to diagnose and resolve our situation quickly. He replaced our sewer pump and corroded metal lid. Prices were fair, work was done the same day, and he even cleaned the area which was a nasty mess. I highly recommend this company and ask for Sam To handle all your plumbing needs.

Sam is one of the best plumbers in the city!! He does great work and is very professional. You will be very happy with the quality of work and the reasonable and very fair price of his service and experience. Highly recommend.

I would like to commend Sam for the professional work that he completed on my house. I was experiencing a sewer issue. Sam diagnosed and fixed the issue promptly. Sam left the work site clean and orderly. Sam is a true professional. I totally recommend Sam for all your plumbing needs. Sam is the man!!!

Sam performed a water heater flush. He was easy to schedule with, on time for the appointment, friendly and professional. He also gave additional relevant advice and recommendations.

I had a plumbing emergency with one of my tenants and was referred to Sam. He was extremely responsive and got the work done quickly and efficiently. Great company, I highly recommend!

Sam is very professional and explains everything thing about the work he’s doing highly recommend the company and Sam . Good job well done .

Sam is a quality person and did outstanding work navigating a very challenging plumbing situation. Everything worked perfectly. Prompt and excellent communication.

After waiting for 2 days of another company promising to come, I called Chicago Water Heater and received immediate attention. Sam called me before he arrived to talk about my request. I found him to be very knowledgeable. He did an excellent job with my antiquated home. And he went above and beyond when he tried to find a part. I will use his services again and have already spread the word to friends and neighbors.

Chicago Water Heater & Pump Specialists has been great! Quick service. Very professional and friendly. Trustworthy and quality work at a good price.

Company is: Professional, Knowledgeable, and has transparent communications. Felt truly grateful for the honest interactions with Samuel & the staff at Chicago Water Heater & Pump Specialist after a recent basement flooding. Absolutely recommend this company!

Quickly quoted an installed price on an instantaneous water heater. Price was competitive with other companies. They installed the heater the next business day. Came on time. Professional installation. Price that was quoted was the final price I paid. I could not be more pleased with the whole job.

Friendly, affordable, knowledgeable. Sam serviced our building for a repair then later for a replacement. Highly recommend!

Sam, the plumber who showed up; really knew and understood the business! Extremely knowledgeable and had a good vibe. I would definitely use and refer this company again.

Sam was super friendly and professional! He really went above and beyond to fix the issue. I highly recommend him.

On time, great service, friendly and professional - maintenance on our tankless water heater that we'll use again next year

Fixed a faulty water heater and handled all the warranty stuff so i didn't have to pay for parts. will call again.

Great customer service. Sam was very professional and honest. Fair pricing and quality work!!

We live in an old bungalow with very old rusted pipes. Our upstairs shower pressure became super low and eventually non existent. Scheduling an appointment was super easy and our pipes were able to be cleared and now we have a functioning shower, yay! Would definitely recommend and will use again in the future.