Best Underground Plumbing Services in Charlotte NC

Quick! On time for appointments with reasonable prices.

Was having issue with my hot water heater. Duke power sent Dickerson Plumbing out. I checked the reviews once I now know who was coming and was very reluctant to go with them from what I read. I had talk with a very rude person already with Duke today I wasn't in the mood to chance another rude person. Repairman will be Joseph.
Well today Joseph Joe arrived on time. First impression everything to me. He was very professional, courtesy and knowledge. I like that he put his shoe covers on.. After briefing him on my issue he got to work. I like that he didn't mind answering any questions I asked him. Very good customer service skills. I'm so glad I had no issue. He checked everything out and found the water turn off was I think too low which was also causing a issue with my commode. He was very helpful in telling me what need to be done with commode. It was not covered on my plan and was more than I wanted to pay. That's the only reason I didn't have him do it. Can't say enough about Joe. If I have issues again I will ask for this company requesting Joseph because he do not fit the bill for any of the negative reviews I read.
Thank you Joe.

FYI. I'm trying to do a new review for service done today 11/7/2022 but it keeps bringing up my old review with Joe. Not sure how I'm going to be able to do review for Lewie. The review that keeps coming up was done very long time ago. It keeps Posting as if I just done it.

Donald is incredibly professional, knowledgeable and personal. His customer service skills are excellent and he took care of exactly what we needed, and explained things thoroughly through to me.

Quite concerned about the 5 stars this company has been receiving. Not only did we receive poor customer service, but we were also faced with the company's inability to comply with its contractual obligations, unsatisfactory and partial performance by its employee (Kevin), and the company's inability to provide relief to damages caused to the property by the employee. This company does not deserve the praise that they have been receiving and this should serve as a warning to those considering using its services. Legal action will be taken in order to recover damages.

**Update: this was a job done on my boyfriend's property, whose review can be found below.

Most professional, trustworthy, fast and high-quality service.

Chris Kennelly from MD plumbing was great to work with. Very professional courteous and knowledgeable. He had several tasks to do and worked hard and quickly. Explained all costs before starting. Wonderful to work with!! I would highly recommend this company and Chris!!

Friendly and prompt same day service. Expensive for the work performed . Leak in my first floor ceiling . They went into the attic and found the leak was from around a vent pipe in the roof. They told me to contact a roofer for repair and charged me $625 for the hour to identify the leak.

I have a home warranty that uses this plumber. Had an appointment on 12/20 (11-3PM) to which they did not show. We didn’t receive a phone cal or text indicating they wouldn’t show. The next day we get an email from the home warranty company indicating we (not the plumber) cancelled the appointment and the claim would be closed. I suspect they mismanaged their time and to stay in “good standing” with the warranty company, they pointed the finger at us thinking we’d disregard/forget. Leaving this review for others to see and left the same feedback with warranty company.

Was definitely drunk or high when I called. Was a uniquely unprofessional calling experience. Definitely takes the cake for a shining example of what I hope will change in society.