Best Broken Fixture in Charlotte NC

As a follow up to my review dated 7-18-16, which is when they came to my house, a manager or the owner has never returned my call and as of today, I have not received the $25.00 refund they promised.

Our kitchen sink was backed up and I called AAA City Plumbing on the morning of 7-18-16. They were professional and set up an appointment for 4:00pm that afternoon. Robin arrived at 4:15pm and snaked out the kitchen drain which took 35 minutes. The charge was $319.00. I had a $25.00 coupon which he took but then charged my credit card for the full amount and said it was a mistake and the office would call me the next morning and refund the $25.00. They call the next morning and said it would take 2 weeks to either send me a check or credit my credit card. Sounded fishy to me. I called 2 other drain cleaner companies and for the exact same job the price was $99.00. They also gave me a quote of $450.00 to replace the garbage disposal. Cost of new disposal is $125.00 and time to install is one hour. WOW!!! $350.00 per hour. They also quoted $169.00 to replace the inside of a toilet. Cost of new inside at Home Depot is $19.00 and time to install is 30 minutes. WOW!!! $300.00 per hour.
On the $25.00 refund. I requested that the owner, Dan, or the manager give me a call with a resolution by close of business that day or I would dispute the credit card charge. They never called and I have disputed the charge.
Way overpriced!!!

John is not only super friendly, but super honest, and willing to work with you on anything related to plumbing. We had an issue with one of our fittings he had worked on, he came back out late and night, fixed it, and didn't charge us one penny.

Previously, John has worked on our drain lines, installed a backflow valve, and re-did the valves for our bathroom showers. All quality work done for a great price.

Hire this guy, he's amazing, I wish there were more contractors like him.

Jody Best was amazing. He called to let me know he was available earlier which worked perfectly. Jody was at my home within minutes and super courteous and informative. He walked me through what was wrong and how he needed to fix it and was up front with the pricing before beginning the fix. Totally reasonable pricing and I shopped around. He was so polite to my 2 year old daughter and made me feel so comfortable and confident in choosing Michael and Sons. Jody was in and out in no time and even sent me an estimate for if I want to replace my toilet bc it is super old. He went above and beyond and I can’t say enough good things about Jody and this company.

Awful. Over priced. $863 to unclog a drain in less than 15 minutes. I will never use them again. Never. There's more.Full comments are below.

We have been using Thomas of With The Flow for over five years. Projects have ranged from small jobs (install a toilet, fix a leak) to larger ones where he installed cabinets and granite counter, a shower, and plumbing for a bathroom remodel, and he has installed whole house water filters in four homes for us and relatives. In all projects, Thomas communicates well before, during, and after the job. Thomas' work is of excellent quality, finished in the timeline he committed, and is of great value. Prices are very reasonable. We are very happy with With The Flow.

I have been a customer of Presidential Plumbing for 8 years. In that time I have gotten to know Danny, the owner, as well as a number of his technicians. They are experts at all things plumbing, they are always professional and they are genuinely good people. I highly recommend.

Water under kitchen sink. Neighbor recommended Drain OK and Dave was there promptly. Friendly, courteous and good price. Will definitely use again

Lawrence Hall from RYN did a fabulous job replacing our garage entry door. He communicated throughout the process so I knew what to expect and when. Very courteous and professional.

Will literally called me back after hours when I left a voice message. Tub leak and he put me at ease over the phone and then scheduled his employees to come the very next morning. They arrived at 9am, were informed, professional and friendly. They made me feel secure with what they were going to do.Nowadays it is hard to find any contractor you can trust not to price gauge you let alone show up. They have our business for life.

I called Helms Plumbing and Drain to unclog my kitchen sink. The gentleman arrived on time and was extremely friendly. He fixed my issue quickly. He made sure not to leave a mess and let me know his company was available for any and all my plumbing needs. I really like the 90 day quarantine on the work done.
Last of all, I want to thank them for being paperless. It not only makes my life easier, it is good for the environment.
I will recommend them Helms Plumbing and Drain to anyone needing this type of service.