Best Repair All Makes And Models in Albuquerque NM

We have a swamp cooler that was running but not cooling. They were able to serve us within a few days, rather than the 2 weeks others quoted. Nice guys, on time, quickly discovered the pump needed replacing. They replaced the pump but still not working. Finally determined they had a faulty pump and had to go get another one. I was a bit bothered to have to pay for the time they spent working on the faulty pump they brought with them, but I guess that is standard practice.

On first visit he had to move a device installed by another company. That device stopped after that visit. He returned and replaced the device at no charge.

Our kitchen drain wasn’t draining. We tried the usual remedies, to no avail. Thomas came to the house within a couple of hours and had the drain running within a half an hour. It is a simple service, but you take so much for granted until there is a problem. Thomas was professional and courteous and got our household back to normal very quickly. Highly recommended.

This company recently bought Desert Suns, I would advise you stay completely away from both companies. I will keep this as short as possible but there were A LOT of issues with both companies and I can't put it all in here.

Called Desert Suns for a intermittent heating problem. Was charged $738.00 for a part that was supposedly spewing oil. Technician showed me the part and I was surprised to see it was a small electric motor. These do not have oil to spew. 40 minutes later heat stops working again. Tech comes back out proceeds to tell me yeah when it gets cold these things have a hard time starting up. When it warms up it works better and reduces the gas pressure and says that was the problem. Isn't this exactly the opposite of what a heater is for? Keep in mind that gas pressure had worked fine for years. I later found out the pressure by the manufacturer specs is supposed to be set to 3.5 they had reduced it to 1.4 to keep the unit running cooler. That comes up later.

Next day, heat isn't working again, new tech comes out and says I need a new circuit board and that will cost $800.00. I ask why the other tech didn't diagnose this issue and he tells me the other tech didn't really know what was wrong and wasn't very thorough as he found the replaced motor wasn't installed correctly and a couple other issues that indicated sloppy, unprofessional work.

Call owner and complain of a premium charge for a repair that obviously wasn't needed since I was having the exact same issue and the other tech found a completely separate issue. She agreed to send another guy out to investigate.

This is where First Rate comes in. New guy, who's in the picture , examines the problem and tells me he found a big piece of insulation laying on the coil, several loose nuts and bolts and burner plate and some other item related to ignition that were dirty and in need of maintenance. This insulation is what kept the heaters internal alarm readings so high. Gas pressure was turned down to eliminate heat that was being caused by insulation laying on the coil! How was that missed?! Tech says that should solve the problem and there was no need for a circuit board. This tech relayed a few other smaller observances that also indicated sloppy, negligent work. I get angry at this point because I've got a guy telling me the previous 2 people did very shoddy work and I obviously paid for something that didn't need to be replaced. Unit works for a couple of days then quits again.

At this point I'm done with these people and call somebody else.
When I arrive at the location to wait for this new company I find the thermostat display is blank. This is the first time this has happened since the problems started. I remove and re install T stat and it works again. New tech from new company goes through unit and tells me, hate to tell you this but I think its just the thermostat. I can charge you $240.00 or you can get it yourself from Amazon. I replaced the thermostat and the heater worked. That is embarrassing for me to admit however the thermostat didn't show anything weird during this experience.

I sent a formal letter to the owner Ms. Navarette, requesting a refund since they did not repair the furnace and I was basically screwed out of over 700 dollars.. I received no response and had to call. During the call Ms. Navarette refused the refund. Told me that although she owns both companies she's not responsible for the charges of Desert Suns and doesn't have to stand behind Desert Suns lack of talent, ability or professionalism and said well at least you got a new part. Yeah, thanks. After more debate she offered to refund half the amount. It has been 2 weeks since that agreement and one unanswered phone message and I still have had no refund. 4 visits from 3 techs from the same company, each has a different story to tell including 2 stories from the same guy, $738.00 dollars charged and basically a screw you from the owner. Don't recommend them at all. The original part was only replaced DAYS prior.

I've tried calling many times and left messages however no one calls back...

I called the day my water heater went out. Jesse came to look at it and I needed a new one. They made special arrangements to install a new one that same day. I’m very grateful to Jesse and the other associate who helped him. They did an awesome job at the agreed upon price. I have used them for years and this kind of customer service is why.

Office was very responsive and got someone out to give us a quote on changing over to refrigeration same day!