Best Repiping Services in Wichita KS

There were a couple things that disappointed me about my experience with this company. Having to pay a fee before they do anything is odd; but, from what I understand they've done that for years. I was led to believe that that fee would be applied to what work was done. It wasn't, I will say I felt misled. The technician (Chase) I felt was sincere with me but, I did ask for the manager to please call me (Matt) which he didn't. From what I understood Matt told Chase that he tried calling me. I had no missed calls and no voice mail. Chase contacted me to collect on the 'balance' owed from his work, I was confused about the amount of the balance and what exactly he did. I once again asked again to speak with a management, he wasn't available; this was over the suggested added repair to be done... The charge they wanted for the complete repair seemed excessive. I was referred to this company by a well known friend; he was also surprised at the expense they had planned on charging for what they said they needed to do.
I won't use this company again. I was charged $354 and had nothing fixed; and, no call-back on the $6,000 repair they suggested (one days work, two men, some trenching required).
I used them once before, a year before, and they had to go back because what they did (which I was charged for as a fix) didn't fix the problem. I was charged additionally.
I, as a consumer, don't believe I was communicated with by the office staff like one should be, lack of communication and miss communication sealed the deal on not using them again, along with I belief they charge to much for their service. For what they were asking in price and suggesting as a repair would not seem out of line for some more explanation.

They came as soon as we called, were very knowledgeable, helpful, professional, courteous. Would highly recommend. Great service! Thank you!!

Our plumber was amazing and even better a female!!!! As a woman alone during the day, it made me feel better having a female plumber. She was very knowledgeable and fast.

Excellent work. Great people.

David was courteous, and professional. He explained the situation to where we weren't confused and understood what he was talking about.

Great company, excellent service.

Mike Jimenez was wonderful! Our water heater needed to be replaced and he had a new one installed in no time. Great experience, very nice, polite man.

Colton was fabulous - he had the drain issue diagnosed and fixed quickly and thoroughly. The whole project took less than an hour, including cleanup. Will definitely use Benhamin Franklin again!

Professional and really helped us out!

Returned my call within minutes. Very helpful and knowledgeable!

Unfriendly, quick to not help