Description
Benjamin Franklin Plumbing is one of the leading plumbing brands in the United States because of our commitment to customer satisfaction. Our plumbers provide quality repairs, installations, replacements, and maintenance for homes and businesses, resulting in reliable plumbing that lasts. We are licensed and qualified to handle plumbing projects of any size, from routine maintenance to major remodels. Each of us is background-checked and drug-screened to give our customers extra peace of mind. Additionally, our plumbers arrive in fully-stocked work vehicles, so we’re able to handle 90% of plumbing problems on our first visit! Call us today to request an appointment.
SERVICES
Sewer repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Bathtubs, Boilers, Camera Inspections, Clogged Drains, Commercial Plumbing, Commercial Plumbing Services, Drain Cleaning, Drain Clearing, Drain Installation, Drains, Emergency Plumbing Services, Faucets, Garbage Disposals, Gas Lines, Heating & Air Conditioning, Hydrojetting, Leak Detection, Leak Repair, New Fixtures, Other Plumbing, Outdoor Plumbing, Outdoor Plumbing Services, Piping & Repiping, Plumbing, Plumbing Installation And Repair, Plumbing Repairs, Pool Leaks, Preventative Maintenance, Pumps, Residential And Commercial, Residential Plumbing, Sewers, Showers, Sinks, Slab Leaks, Snaking, Tankless Water Heaters, Toilets, Unclogging, Water Heater Installation, Water Heater Repair, Water Heaters, Water Lines, Water Treatment,
Reviews
Exceptional professional service in a timely fashion! Thorough inspection for leakage with the whole house and property. Thank you for the quick response and turnaround!
Barbara Hermosillo
a year ago
Would highly recommend their services they are very professional and give you options. They do not disappoint they go out of their way to make sure the job is done right
Ben was great , he spent his time to show me what was wrong with my toilet. He has an great personality and he's quick and accurate at what he does. If your looking for a plumber definitely this is the guy that will do the job right.
R. Christopher Teichler (composerchris)
a month ago
Fast, friendly service. Highly recommend.
patrick okeefe
a year ago
Always have good luck with these guys and feel like they are honest. Called ME to set up a free plumbing inspection, drained and flushed my water heater, checked whole house plumbing, etc... He found an issue that I felt I was able to repair myself, no pressure from the technician to have them do the repairs, and it potentially saved me from having water damage down the road.
Tina GERSTENKORN
a year ago
Gus was very professional. He did an awesome job. He cleaned up after himself very nicely. Very pleased with his service.
I did not get the name of the Tech that came out to repair our ruptured water pipe, but he did an amazing job! The leak was in a difficult to reach area in the basement ceiling, he had to squeeze up through a linen cabinet and reach between trusses to make the repair. He was pleasant and professional, awesome job!
Mike Everhart
3 months ago
Hot water tank blew out late afternoon on Friday... After I got things under control, I called the Ben Franklin emergency number (evening) and received a return call the next day to confirm situation ... Gus arrived about noon on Sunday (Mothers Day!!)... and was fully prepared to install a new hot water tank himself!!... Installation went smoothly and we had hot water by 5 PM..... Very happy!!
Jason was great!! He was honest, professional, kind, patient, answered question's that were asked over and over, did everything he could to be as economical as possible in his quotes he presented. Great experience with Jason, would recommend Benjamin Franklin Plumbing.
Jamie Erhart
5 months ago
I work for a rather large company. We hired them to replace one of our two main lines, so 80% of our facility would be without water during this repair. We were told that we would be without water for a day, it ended up being 2 days and then the line burst within 4 hours of the water being turned back on that added a third day.There was zero communication, and they showed up later than we were told they would every single day. I could not get anyone to call me back, despite leaving multiple messages with the receptionist asking for information on what was going on. And when I attempted to walk over and talk to the person overseeing the job he walked the opposite direction and got into his truck.My company will not be using them for so much as a clogged toilet going forward. And from the number of employees that stopped me over those three day and asked me to tell Benjamin Franklin that they had lost them as a customer, I am sure they have also lost the business of most of our employees.
Jay did an amazing job at our home. It was a very difficult instillation of a water heater, due to the fact that our old one was not up to code. He spent the entire day working in a cramped closet with little air or space and did an fabulous job. He was very pleasant, professional and works extremely hard. I highly recommend him!!
Had a leak to the shut off valve to our ice maker. We had to shut water off to entire house until valve was repaired. This happened after normal business hours. So thankful that they work 24 hrs. From the time we called for help we only had to wait a couple of hrs. before someone came out. Gus, our plumber, was very polite & professional. Was very impressed how quickly he saw what needed to be done & he was able to repair the valve & have or water turned back on in short order. Will definitely be referring this company to others. Very pleased with their promptness to get someone out even though it was after hours.
allison esbrook
3 months ago
Robert was so easy to have around, showed up right away, and fixed my kitchen sink problem I no time. I’d be happy to have him back for plumbing problems!
Robert Palmer
3 months ago
Tim came out on a Sunday morning and did a great job.
They charged me $49 never looked at anything. I tried to ask over the phone for a price they would not give me one. He came out and wanted $300 to snake out my pipe. If he had told me the on the phone I could have saved $50! I will NEVER use them for anything ever agian!
I called Benjamin Franklin Plumbing when I discovered water running from underneath the sheetrock inside my garage. My fear was that a pipe had burst inside the wall. Garrett Davis, the technician, arrived promptly and quickly found that the problem was a defective water line to my refrigerator. He turned the water off, and since this wasn't a plumbing problem, suggested that I call a water restoration company to remove any water that had accumulated underneath the kitchen floor and inside the sheetrock. Garrett was very timely in arriving, very courteous and professional. I would not hesitate to call this company for any future plumbing repairs though this turned out not to be a repair problem per se. Ken Ellis
Josh was very helpful and detailed with his diagnosis. The scheduling process was easy too. The company does a good job at telling you when they're arriving and prompt with estimate invoices.
I was more then impressed with the service I received. On Superbowl Sunday in 18 degree weather Garrett showed up 20 min after I called addressed my issue ans in about 90 min had me all fixed up. All this after I was turned away by Roto Rooter. You now have a customer for life.
Marilyn Johnson
3 months ago
Very professional
All done in real good time. Took time after job was done to explain fully
Carrie Garon
8 months ago
We had a pipe burst during the cold and were able to get ahold of them quickly, and were told we’d be put on standby because the plumbers were fully booked. The very next morning someone was able to be here to make our repair. He was fast, courteous, and did a great job. Benjamin Franklin is a little pricier than some of the other companies in our area but offer a great warranty and I’m so happy they saved our Christmas!
Pamela Osterhoudt Osterhoudt
2 weeks ago
Very courteous and helpful! I would highly recommend them! I have working water again!!!!!
Tyson Sutton
7 months ago
Garrett was here quickly, was very friendly, and made sure we were taken care of before he left. Ben Franklin is consistently excellent.
Very good communication skills. Appreciate the early visit.
Called on Thanksgiving night due to flooding in the basement. Josh was able to come 8am the next day. He showed up on time and fixed my clogged main sewer pipe within two hours. I appreciate his knowledge and willingness to communicate with me regarding what the problem was and how to address it in the future. I will use Benjamin Franklin whenever I have any plumbing needs.
Megan Whitney
7 months ago
Let’s start with the gal answering the phones. She was helpful, clear, and direct. Austin was prompt, knowledgeable, and willing to educate us. He also took the time (which proved to be difficult) to contact a different company who had previously done work at our house and had caused even more of an issue than we started with. We’ve used Benjamin Franklin previously. We’ve had them replace pressure tanks, hot water heaters and well pumps, and I cannot stress enough that you definitely get what you pay for and more!
John and his apprentice was professional and courteous. There was a defect from the factory and they repaired it under warranty. Had to wait for the parts to be delivered and they were fast once the parts arrived.
BF called to ensure we were prepared for the visit. then sent text & email with name & photo of plumber. All service was professional. No issues.
Charissa Garding
10 months ago
Technician arrived before scheduled time for emergency service. Went above and beyond to help up get info on exactly what we wanted. Replaced water heater quickly and got us back up and running. The best!
Tim did a great job. He was receptive, professional, and explained our options well. After discussions, he scheduled our appointment, came on time, and completed the job in a very timely and professional manner.
Janice Schoenhofer
a month ago
Josh is a Professional! He works hard and enjoys his job. I hope I can work with him exclusively for any plumbing work I may need in the future. I highly recommend Josh for anyone looking for the best plumber. I am so glad I called Benjamin Franklin Plumbing. 👍
Brandon Dixon
2 years ago
Garrett and Gus were punctual, professional and very knowledgeable. It was a difficult situation but they made it look easy and were pleasant the entire time. They are a tremendous representation for your company.
Phillip Van Horn
2 months ago
Josh was Knowledgeable and did a ton of work on short time.
Unclogged main sewer line that picked Thanksgiving day to back up... Josh was very courteous, professional, and did a great job of completely removing the blockage (roots).
Dennis Turner
2 years ago
Jason was an outstanding plumber. Reviewed problem and let us know what needed ti be done. Explained work and price. Great job done in a timely manner. The company lacks communication but the staff are great.
Did a great job! Very friendly.. Answered all questions I had.. Great personality... Respected property... Did job in a timely manner and kept me informed on what he was going to do and how long it would take!
Bonnie Booker
a month ago
Tim was friendly and knowledgeable. He explained what our issue was and the next steps to resolve it. I’d highly recommend Tim and Ben Franklin Plumbing.
Dennis Cook
10 months ago
Very knowledgeable, very professional and very friendly. Plumbing is always a nerve-racking experience, but Josh was great at putting us at ease. He cheerfully went about making the repairs and was finished way before I had expected. It turned out to be a very pleasant experience.
Update - Jonathan, the general manager called and discussed the situation. I think the whole problem was a misunderstanding between the original call taker and myself. I was told the $49 fee was to diagnose the reverse osmosis system; however the $49 fee was a service call charge. After explanation the manager understood and made it right.I have plumbers that I usually use, but they don't work on reverse osmosis (RO) systems. I bought a house as a foreclosure, so had no history on RO but it wasn't working - no water flowing from tap. I called around a few plumbers in Wichita, and Ben Franklin was the only one that said they work on RO and that they could do a $49 diagnosis fee to tell me what was wrong with it. I figured $49 was worth it to find out what was wrong and if it'd be worth repairing. They were very good with scheduling, set a 3 hour window and gave me a call 30 minutes prior to plumber showing up at house. Pretty much as soon as the plumber opened drawers underneath sink to look at RO he started telling me how there was no way to know what is causing problem - could be needle valve supply, could be RO filters, could be any number of other things. Then he proceeded to tell me that this would require a level 2 diagnosis fee which was $300 to tell me anything at all about the system or if he could repair it!!! I asked why his front desk/dispatcher told me that they could diagnose RO for a $49 fee if it actually cost $300? He called the general manager to ask if they could waive the $49 diagnosis fee. He refused to waive the fee or talk to me. So, I feel as though they mislead me into thinking the RO system would be diagnosed for $49 when they knew from the beginning it would take $300 to diagnose; charged me $49 to tell me nothing and waste my time.
Saturday service was great! Highly recommend. Friendly, courteous and communicated service issue well. Sorry I can’t call the tech out by name. He had a face mask on.
Dwayne Bettes
7 months ago
Arrived with pleasant despisision. Clear and persice with estimates and work. Very pleasant to deal with .
Kathy Harkness
3 years ago
Colton was very friendly and helpful. I decided not to have Benjamin Franklin do the work. The information I was given was thorough and helpful. I will call them again.
Braden was awesome! Came out for maintainance/inspection and found an issue with the piping under my sink. Came back out the next day and had it replaced quickly and professionally. He also shared with me options to help maintain and extend the life of my tankless water heater I had installed last year. Very punctual and friendly. I’ve always had great service from Benjamin Franklin and they have a great group of service techs. They’ve always gone beyond what’s expected. They have the customer service many companies lack these days. I’d definitely recommend them.
Jonna Kalcevic
2 years ago
First time customer of Benjamin Franklin and WOW!!! Awesome service, very professional, prompt & on time, knowledgeable, and friendly! Thank you Jacob and Benjamin Franklin for your awesome service today! You have earned a repeat customer for sure!
Jaime and Ruben just left my house after installing a new toilet. I had an excellent experience. They diagnosed the problem went over my options, and then completed the work quickly. They were clean, pleasant, and professional. Thanks for the great experience!
Zack Stanfield
8 months ago
They always do a great job and are very friendly.
Justin Bishop
2 months ago
Austin was a complete professional. Answering all my questions without hesitation and his communication throughout the job was very thorough. I would recommend Austin and BFP!!!
Lynn Stumblingbear
2 years ago
Greg showed up as expected. He is courteous and professional. Ourquestions were answered and he even told us what we needed to know, but didn't know to ask. The workmanship is very nicely done. All debris is removed - no mess left behind at all. Great experience.
Glenn Zimmerman
3 years ago
Josh did a fantastic job for us. We had a small but annoying leak and a toilet which had loosened up from the floor. He got into the project and realized it was a bit more involved than expected. Got everything done and it looks like new. Appreciated the detailed cleanup as well. Ben Franklin definitely does the leave no trace approach to their work. Solid performance and no mess to deal with after they're done.
We are very pleased with the service and work provided by Benjamin Franklin Plumbing this weekend. The service tech was professional, friendly and did a good job explaining what he was doing and why.
This morning my sump pump was stuck running and wouldn't stop so it was overheating! With a couple of inches of rain expected this weekend I was definitely worried about having a faulty sump pump. Benjamin Franklin Plumbing came out first thing in the morning and within an hour of their arrival I had a brand new sump pump. Bring on the rain!
We had a sprouting fountain beneath our house. Josh came out quickly and not only fixed the leak, but also found & fixed an additional area that would soon have been another gusher. EXCELLENT job!
The technician was very professional and knowledgeable. I always use Benjamin Franklin plumbing and have never been disappointed.
My service guy Ken Y was superior...he definitely know his job, he explained what needed to be done...he is very professional, thoughtful, patient, courteous,...just TOTALLY AWESOME!
Neley Chanel
5 months ago
The technicians were friendly and professional.they helped me with all of my questions and provided great service. I loved their services.
Josh is very knowledgeable and didn't try to sell us anything we didn't need. He got our well pumping again so we could have climate control in house and use our water well again!
Allison Apaza
4 years ago
Jose S. did a wonderful job for us-- tried several different things, gave great advice, and did his best to save us time and money. Was in and out in less than an hour and solved our issue completely.
David Loughridge
7 years ago
The service that Eddie provided was excellent. He was thorough in explaining the products that are available and options for our bathroom. He was friendly and professional and would recommend to our friends.
Robert and the whole crew at Benjamin Franklin Plumbing were amazing to work with! They're the only plumbers I'll call from now on.UPDATE: Apparently someone at Ben Franklin Plumbing saw my review photo, realized it wasn't up to code and sent someone out to fix it same day! As a business owner myself, this is the kind of customer service that does my heart good!
Mercedes Torres
3 months ago
Tim did a great job, very knowledgeable, we will use his services again!
John was awesome and very helpful with explaining everything and letting me see the whole process. He took every safety precaution needed and followed all the current health guidelines the entire time (mask and shoe covers). Very recommended!
Veryl Crittenden
7 months ago
I was very satisfied with the work Robert and his associate did. Very knowledgeable and very experienced. Well qualified!!!
Kevin Bailey
11 months ago
Braeden was on time and very fast. Very polite and knew exactly what the problem was and fixed it.
Today, much to my chagrin, my hot water tank decided to say good bye. I called Benjamin Franklin Plumbing this morning and by 9:30 they were here. The two young men how came to my aide were wonderful. John gave me options, explained them all to me, and helped me decide what the best option for me would me. They worked fast, very neat, and cleaned up perfectly. I will call them for anything I need in the future. Thanks guys for all your hard work.
Had Matthew come in and gave me several quotes, helped me decide what was best and I felt like he was really knowledgeable. This was my first experience with Benjamin Franklin plumbing and doubt it will be my last. Very happy customer. They can be a higher on certain things but are very competitive and they earn every dollar.
austin graham
2 years ago
Josh did an excellent job fixing my drain clog. 10/10 would recommend. Great customer service, fast, professional, and saved me money.
Service was prompt and he answered all our questions; our plumbing technician was Eddie Hudson. He was very informative and went the extra mile to help us. In the future we'd like to have Eddie take care of our plumbing needs. Everything was explained thoroughly before doing the work. Office staff was courteous and helpful.
Gregory Alexander
a year ago
Good and easy experience getting my warrantied water heater repaired. No hassles and work accomplished in a timely manner.
Kristina Everingham
2 years ago
Josh and his assistant at Benjamin Franklin plumbing were professional and respectful. They assessed the problem with our clogged toilet efficiently. The best part was having a working toilet in no time flat, but the extras included their calling to let me know they could come early if I was available, the fact that the whole thing was done at a very reasonable price, and they made sure to clean up after themselves. I will be sure to recommend them and their excellent work to anyone who asks and they will be my first call for my next plumbing need.
Elizabeth Miller
2 years ago
We had no running water after coming home from out of town and Benjamin Franklin was the first to come out w/o charging a ridiculous price for weekend prices, I think it’s still on the high side but it’s still comparable to other reputable companies. He stayed until after 9pm. He was so kind, patient, informative, knowledgeable and tried his best to minimize any repairs that weren’t necessary. He treated us like we were his first customer, when he had already worked a 12 hr day. We would use this company again for outstanding service!
Great job from Josh today. On time (early in fact). Professional, quick, and I felt price was reasonable. I would recommend Benjamin Franklin plumbing to anyone in the Wichita area. FYI, I’m a first time customer.
Mark Williams
2 years ago
Tried several companies and Ben Franklin's was only one of 6 tried to come out same night... Not only same night was here within the hour.Tim the tech was very professional and had the tools not only to clear out lines, was able to Show us the cause and quoted the fix we will need right then.I would recommend without hesitation!!Thanks again Tim
Robert insisted on doing the job right. This meant going to the main shop on Kellogg from Park City to get what he needed to complete the job. I would highly recommend Benjamin Franklin Plumbing.
Tried calling 5 times. Just hung up on me with no one answered the phone. Will use different plumber.
Regina Allen
5 months ago
They did not listen to me performed unnecessary work then tried to double charge me when they decided I was right in the first place and my sink drain was clogged will not use again
Hans Asmussen
6 years ago
They had a technician at my house within 30 minutes of me calling. Technician, Garrett Davis, was friendly and explained what needed replaced along with the process. He made quick work of changing out the pump. As a first time customer, I am highly impressed.
Very responsive and professional. Austin was great. Will call again when needed.
Main sewer line blocked over the weekend and they showed up even earlier than expected Monday morning. Josh was very professional and did a great job explaining what he was doing, talking through our questions, and showing what had been done. Would definitely use them again.
Brecken Morel
2 years ago
Tim was able to find out where the pipe was frozen. He thawed it out, and neatly cleaned up the area in which he had to cut a hole.Thanks so much!
Christina Zimmerman
10 months ago
Josh did a fantastic job. He was on time, professional and able to resolve our issues quickly and efficiently. We highly recommend Benjamin Franklin Plumbing.
Ashley Landers
2 weeks ago
Brian did an awesome job on our emergency call out. He was very knowledgeable. He is a very hard worker. He helped us understand everything that was wrong and found a solution.
It was a Saturday evening and my washing Machine was backing up into the bathtub and the toilet started gurgling. When the shower was on The toilet would gargle and water would back up into the toilet. So I called Benjamin Franklin plumbing, they sent David that evening. He was able to locate and fix the problem in a short amount of time. I am pleased with the work he did. I would highly recommend Benjamin Franklin Plumbing for your plumbing needs.
Save your money and go elsewhere. They quoted me $500-$600 to replace a garbage disposal and that's for the cheap one. When I asked how much the parts and labor was they couldn't tell me. Never had a company tell me that. I wonder why
I needed a follow-up on the sink repair and Gus came right out to show me what was wrong and offered to check other services that I may need him for. I love Benjamin Franklin however Gus will be the one I ask for forever more!
From the initial phone call to ask for an appt., the customer service on the phone, Valerie, she was ABSOLUTELY DELIGHTFUL! She was HAPPY, VERY HELPFUL & said THANK YOU for choosing Benjamin Franklin Plumbing.Braden, the plumber, was OUTSTANDING! He was able to show pictures of what the problem was, as he explained to me the problem, which was SO HELPFUL (because I don’t know plumber language 😉). He was kind, patient, professional.I am so pleased I called Benjamin Franklin Plumbing, and will most definitely recommend them to friends & family, and of course, call them for any future plumbing problems. GREAT EXPERIENCE!
We have been dealing with this company for years and always been satisfied and the comfort of knowing they problem will get taken care of right. Tim was very professional, kind & efficient. I would definitely recommend Benjamin Franklin plumbing
Michael Voigt
3 years ago
Had two issues that needed to be taken care of (dishwasher input line and basement drain clog), Greg was able to handle both in just over an hour. Appreciate the quick and friendly service.
Benjamin Franklin plumbing does a great job. Have used them twice. They are always professional and do a very good job. Will continue to use them for my future plumbing needs.
This company rocks. Replaced hot water heater and valves in less than two and a half hours.
Justin and Ben are great guys who know their stuff.
Johnny L. Taylor Jr.
a year ago
We recently purchased a new home. We needed a gas line run to a new wall heater in the basement. We also needed a sump pump installed in the basement. John went above and beyond by answering several questions I had about our home. We will use Benjamin Franklin Plumbing of Wichita again for future work in our home. Great customer support!
Josh W and Kelsey went above and beyond to help us out! They explained everything they're doing and ensured the quality of their work is excellent. Highly recommend them.
Recently had a water heater (only 3.75 years old) quit working, called Sears and they came out days later and just said ....this wasn't installed right and we can't do anything. I'm like.....Hmmm what the heck. I was very upset and called Benjamin Franklin Plumbing and Ken came and did notice some issues with the installation and also diagnosed the problem (which I thought was going to cost me mega $$$$$) and it wasn't as bad as I suspected. He actually looked at the unit where the Sears rep. refused. He also fixed it to my delight and I'm very satisfied with Benjamin Franklin plumbing and will use them from now on...no questions . Next prob. I have I will ask for Ken again
Solid work, great professional!Gus came as scheduled, they actually called to offer his earlier availability, which worked out perfectly for us due to the nature of our problem. He was very professional in explaining everything and price we paid was the price he quoted.We are very pleased with his work and his professionalism. Our family group would be using Benjamin Franklin plumbing for all of our plumbing needs from now on. Great job, Gus!
Within 45 minutes, I had a new faucet that was far better than the original and with which I'm extremely happy. Tim and his associate were friendly, professional, courteous and explained everything before they started. I now consider Ben Franklin my plumber of choice, though I hope I will not need their services.
Hudson Helium
2 months ago
They charge insane prices. It seems that the technician thought we knew nothing about engineering and he wish to become a millionaire out of the service.- replace a shut-off valve: $310- replace toilet tank to bowl gasket: $435- estimate only: $59They have standard price options, and the technician chose Deluxe Toilet Rebuild, while I have no idea where deluxe comes from. The technician also agreed a better idea was to buy a new toilet and they install it for me ($300 + $400).To give you an idea what the parts and labor could cost: I went to the HomeDepot for the gasket for $7.80 and a shut-off valve for $9.73. I replaced the gasket within 15 min (using two wrenches, as low as $3 each at Walmart if you don't have one). I replaced the valve within about 45 mins, including applying a plumber's tape ($0.98 at HomeDepot).On a side note, when I called, the representative offered to waive the estimate/dispatch fee ($59) as I told her that I would consider other contractors. But, the technician asked for the estimate fee after I said I would consider the 2nd option (buy a new toilet). He said the estimate fee could only be waived if I purchase the service that day; not even I chose the 2nd option. I'm okay to pay for their time for estimate, but I felt tricked.If you were in the same situation and you didn't want to touch anything, it is very convenient if you choose a new toilet at homedept/lowes' and request for installation services; and yes, it is cheaper and easier.
I called Benjamin Franklin this morning just before noon and it is now 230 and they have already sent out the most friendly technician and he has fixed the problem. From making the initial phone call to saying goodbye this was a very good experience, especially considering the anxiety finding this leak has caused. Would absolutely recommend Jason
David, the former Marine, was our technician. Super professional and personable. He knew exactly what the problem was and fixed it. It got a little complicated, but as Marines always do, he adapted and overcame. Plus my dog really liked him too.
Tim and Kelsey were very professional and did excellent jobs. We were very comfortable having them through our home and they took time to explain the situation.
Thank you, Josh. I appreciate your professionalism and friendly manner. Ben Franklin gets 5 stars.
Eric Baughman
10 months ago
Tim was fabulous. My job threw him a curve ball but he handled it flawlessly.
Stacy nonyabizz
2 years ago
Due to the incredible cold snap that we've recently had I had frozen pipes a frozen drain and a cracked sewer pipe the waterline and drain had also cracked Sam got under the house found the problem, assessed it told us how much, and fixed it. he was pleasant and enjoyable to have in my home while he did so.all in all great service, great work, great people
Dallas Jayne
10 months ago
It was a bit pricy but the professionalism and quality of the work is wonderful
Had a Saturday problem They we out a fix the issue.
We had Tim come out this time. We have not had any problems with the service we've received from this company. The people who have come to fix our plumbing have been respectful, timely, and determined to figure out the problem so it can be resolved quickly. We highly recommend them.Josh was very forthcoming and honest with information. I would use this company again.
Ruthe Kemper
9 months ago
The problem was diagnosed and fixed. It was 2 water leaks in my wall.
Chris is an excellent professional technician. He explained every step as he went along. He answered every question at my level. He made suggestions and recommendations that will help us in the future.
Tyler came today, Saturday, was very professional, a hard worker and I appreciated his work ethic! What a star! Thank you for taking a horrible situation and making it better.
We had an emergency plumbing issue on a Friday morning. We were able to make contact with Benjamin Franklin Plumbing before 9am, and they had all appointments booked for the day, but had us on standby. We were able to get a call back within 20 minutes from the time when we said we would be available and Ryan showed up 10 minutes after that! Friendly professional service and willing to answer any questions we had about the issues.
I was very pleased with the work done by Kelsey. She was friendly, professional, and knowledgeable. I would highly recommend Kelsey and Benjamin Franklin.
We asked for a quote for some possible sewer work. They arrived earlier than anticipated and went right to work. I was informed of what they were doing and the implications to our bathroom facilities. I had a quote for a possible solution before they left. I am very pleased.
Michael Wegeng
2 weeks ago
Josh was great diagnosed the issue right away. However he was unable to repair, but gave me two referrals.
I have used Ben Franklin Plumbing twice to clean out my sewer. I have been very happy both times. Tim was very helpful in giving me several options for my future sewer needs. He was friendly, helpful, and kept his white shirt clean!!
Melissa Johnson
2 years ago
The technician made sure I understood my options and had great customer service. The job was completed timely. If I want it done right Benjamin is the place to call.
Gail Williams
2 months ago
Josh was here about 30 minutes after I called, to address an issue with our water heater pilot light. He took care of it in minutes, and didn’t make us feel stupid. (It has been a LONG time since we had to relight a pilot light.).
UPDATE: Tim returned to our home to address my concern and inspected our sump pump as well. Fantastic, friendly service!I am so grateful to BFP for sending Tim to my home the same day. He quickly determined the cause and provided an estimate for our approval. Great job!
they texted & called with a time he would be there, they had the new hot water tank available efficient, clean & answered whatever I asked, nice, professional, efficient. great service.
Within 15 minutes of hanging up with the sweet dispatch worker, our technician, Josh, was at my door. Extremely professional and explained the job in a way that was easy to understand. Hard worker.
Kyle Van Kooten
3 years ago
I discovered a water leak at 11:15am and by noon, Colton had arrived to repair it. He was a great sport about having to work in my crawlspace, and he was very friendly and helpful. He also looked around the crawlspace to see if he could find any other issues. I am thankful for the quick service!
Gary Reynolds
2 years ago
Josh was courteous and professional. He spotted the problem right away, showed me the problem, explained what he would do and how much it would cost. He had everything he needed on the truck, got busy right away, quickly finished, and picked up after himself. He is an asset to the company. I have no regrets in using Ben Franklin Plumbing and will do so again when needed.
Arian did an amazing job. Cleaning my drain with a snap and gave me several options how to prevent further issues before letting me decide which one was best. I highly recommend him and will be calling him back in the future.
Audrey Blanding
2 years ago
I was very pleased with this company, Benjamin Franklin Plumbing! They were very friendly, helpful when I called them, had almost no wait time before they called me to say they were coming to my home, arrived promptly, quick service to fix problem, did not overcharge us either, gave great warranty for their work, service call charge very reasonable, low cost. We will use them again!
Peggy Minter
8 months ago
Faucet froze outside and burst in the basement. Garrett came out first thing the next morning and fixed it. He saved Christmas 🎄
Leasha Hughes
3 months ago
My family has used the Benjamin Franklin services exclusively for over 10 years. They provide excellent service at a reasonable price. I appreciate their service process that includes security. They notify us of imminent arrival with a picture and information on the service worker that will be arriving. That security is a great value to me and my family.
I was thinking I needed a whole new water heater. And if he had said I needed one, I would have believed him. But it was something really easy that we could do , so he was honest and we were only charged the tech visit. Saved me a lot of money! I appreciate the honesty.
Ben Franklin was who we called for a second opinion after the main sewer drain in the basement started backing up. The first plumber told us we needed a camera sent down because they thought there was a problem in the line . Ben franklin came out and snaked the line too and pulled out a clog of diaper wipes someone (we still don't know) put down the toliet. Only problem is before snaking the line, they had my father in law sign a contract saying itd be over $600 to send a camera down and fix the unknown problem. So after they removed the clog in less than 10 minutes they said too bad you owe us $600 either way might as well send a camera down since you already agreed to pay for it. What a bunch of con men, we know not to call them for their expertise again because they wait until after the sell to give it to you. Two stars just for being quick and courteous, just watch your wallet.
Work very hard to solve the problem. This morning Tyler and Bobby showed up to finish the job these guys are excellent and awesome workers. They fixed my drain pipe that was frozen soild. Replace it and really want to say thank you to them for doing a A+ job in this cold weather. Thank you guys.
Josh was fast and informative nice guy
Ben Franklin sent Garrett out when it was 20 degrees outside to replace my badly leaking sprinkler shutoff valve. He hand dug it out and got the job done in under 4 hrs. His job knowledge and attitude was excellent. I would recommend him and Benjamin Franklin Plumbing for any job.
Paulette Mattingly
a week ago
Gus was amazing. We feel like he did his best to deal with our unusual situation. We were very happy with the results.
Todd Rasmussen
3 months ago
So far, excellent!
This was the first time we used Benjamin Franklin - our tech, Ken P, was fantastic. He checked everything out, gave us our options, and helped us come to a decision on how to move forward. It was a little pricier than I was hoping for but with the service we received I think it was well worth it. I would highly recommend them and will be using them again in the future.
Theresa House
3 years ago
Colton was fabulous - he had the drain issue diagnosed and fixed quickly and thoroughly. The whole project took less than an hour, including cleanup. Will definitely use Benhamin Franklin again!
Discovered that our sewer had backed up at 5:00 p.m. Friday afternoon. Called Ben Franklin Plumbing and they came out at 7:00 p.m. Jay and Garrett reviewed our mess and explained what would need to be done. Got started by 7:30 and had our sewer unplugged very quickly. Professional, courteous, and good communicators.
Julie Wellington
6 months ago
Robert and Garret were both professional. They got the job done.
I had called this company due to recommendations from other and saw that they had a high review rate plus they're a well known name. When I called, the person I spoke to on the phone with was friendly and told me up front that it would be a $30 dollar charge to have a technician come out to review the damage done given our situation. So we had set up an appointment. The technician came the next day on time which was appreciated but had to wait on another guy to come before getting started.When the technician came they did not really speak to us directly and gave us a ridiculous pricing. It seemed like they wanted to get the most for their bucks. $340 to take out a toilet and then $200-250 just to get a camera in our drain system to see what was clogging it up. We took the toilet off ourselves which only took 20 minutes top and the $200 they wanted to charge us was just to look in our drain system to see what was clogging it up and not to fix it. I ended up calling a different company who cleared our drain without viewing it with a camera for only $180 bucks. I wish they would have been more willing to work with their customers instead of quoting us a ridiculous price.
Linda Collins
11 months ago
We received an estimate of services on our leaky pipe and a sewer line replacement
Tyler was professional and very courteous and informative on the possible actions that needed to be taken on our project.
Jeremy Engbrock
a year ago
I've had three different technicians from Benjamin Franklin plumbing come out and assist me with a problem that another contractor wanted to tear our concrete floor open to fix. Turns out all we needed is to have our sewer line hydro-jet cleaned, and problem solved. Everyone at Benjamin Franklin did an awesome job, was extremely courteous and professional. Most of all they were on time did what they said they were going to do with no hidden fees or weird charges. This is what every plumber should strive to be! Thank you so much Benjamin Franklin plumbing.
Anthony Crone
3 years ago
Colton was great! He was quick and very respectful. Told me step by step what was going on and what is was going to take to fix. Highly recommend! Great company!Anthony Crone
Irving Aguirre
11 months ago
While their service was too expensive for me and I had to go with a different plumber, I appreciated the attention, promptness, transparency, and attention to detail the plumber provided. Without needing to ask him, he put on shoe covers before stepping into my home, which I really appreciate because we like to leave our shoes at the door and keep the floors as clean as possible. I appreciated the honesty about what needed to be done, what it cost, and what my options were.
When I have needed their services they have been very pleasant to work with. They have always arrived quickly and punctually. The person dispatched to our house was friendly and professional and he explained the process that he would recommend to resolve the issue at hand. The job was completed in no time and double checked to insure no problems remained.I will continue to use BFP for future plumbing needs.God job Nathan!
Taylor Clark
3 months ago
The main office was very helpful in getting us worked into the schedule same-day due to a leak emergency. Our technician, Ryan, was very thorough and timely with his work. He took the time to explain the steps of the repairs he was doing and was very efficient with this work. I would recommend Benjamin Franklin to any of my first time homeowner friends!
Ken P was a knowledgeable and friendly technician. He respected the time spent in my home while staying focused on ensuring I knew Hispanic to resolve my issue. I would recommend his work to anyone needing service in an everyday or emergency capacity.
Quoted $1,800 to extend a pipe 10 ft. The materials alone cost less than $40. Plus the $50 estimate. It almost seems like they make money on that $50 fee, and then give you an outrageous quote you won’t bother following through with. Complete waste of time!
I had an emergency backup in a bathroom and basement bar sink.I called and they had someone out within an hour. Very professional and got right to it. Gus, was very personable and knowledgeable. He explained everything to me , so I understood what he was going to do. He fixed the problem and was very thorough. I would definitely use them again.
Benjamin Franklin Plumbing did a courtesy inspection of my water heater and plumbing in my home. The technician was very professional and answered any questions I had about the work he performed.During the inspection as he was checking out my kitchen sink and faucet he noticed that the faucet appeared pitted and was seeping water every time it was used.I told him it the faucet was replaced by a previous technician about three years ago. He checked his iPad and saw that the faucet was under warranty and replaced it.I am very satisfied with the service I received from Benjamin Franklin Plumbing and would recommend them to anybody who has a question about plumbing or needs plumbing work performed at their residence or place of business.
My bathroom sink was slowly draining and they came and fixed it so it now drains. The work was performed in a timely manner and they were very professional.
Tim arrived on time, first thing in the morning and was persistent in locating the clog in my kitchen sink. The way my plumbing is in our home, it wasn’t a simple clog compared to some homes. He actually had to get under the crawl space to see how the pipes we’re done which is not an easy thing to do. Once he fixed the clog he provided some solutions to help us prevent this in the future. He was extremely professional, courteous and while he provided the worst case scenario it ended up not being the case. I’m sure he worked a little longer than another sink clog but his extra effort payed off. Many thanks and our hats are off to Tim!DS
Darryl Adamson
6 years ago
The staff was professional and gave me a professional quote. I was led to believe that it was $49.00 to come out and look at my problem. Next thing I know it's $129.00 to look at the problem but that's knocked off if they do the work. I figure okay that would cover labor if they needed to change out the water heater. My quote was for $1596.00 for a 6 year warranty, $1997.00 for a 10 year warranty, and $2729 for a 14 year warranty. Well they already have you hooked for $49.00 just to come by and $129.00 to diagnose for a total of $177.00 just to look and tell me I need a new water heater. Oh and they told me I could get a veteran discount If they do the work. They did offer to install a water heater I buy if I wanted them to. So I asked how much? $749.00. That's about a two hour job at some where around 370. and hour. Don't Pick This Place To Help You Out.Benjamin Franklin Pluming called back and explained that the additional cost was due to them completing a pressurized flush yearly in addition to the manufacturer warranty. They offered to refund my money for the system troubleshooting and go the extra, to refund the $49.00 trip charge to show that they want a positive experience from all their customers. Thanks Benjamin Franklin Plumbing Wichita.
Monty Bailey
7 months ago
Robert came in and I explained to him my problem . He gave me 3 different prices on proposed fixes and I agreed on the best for me. He proceeded to correct my problem in a very timely manner with a very professional outcome. Thank you for all you did.
Darin Augustine
2 years ago
Water Heater was tripping off and black was building up around the pilot light window.... Called on Monday, there were out first thing Tuesday... Water Heater screens were plugged and dirty... took time to explain the problem which I always appreciate it! Did not rush and they did a quality job! Overall extremely happy and will use again!!
Tyler was great. The problem was described to him. He immediately advised use of the camera device to see if there was a blockage in the sewer pipe. Sure enough there was & Tyler got right to work taking care of that problem. He was done in no time. We recommend him highly.
Caroline Alexander
2 years ago
From making my initial call, to Josh unclogging the drain, all went smooth and was seen same day. Josh worked until after 7pm. He is professional, was very organized, knowledgeable, I will definitely hire again should a plumbing situation arise.
From the initial phone call to the time the work was complete, everyone I interacted with was professional, knowledgeable, and courtesy. They listened to my concerns, explained the problem/diagnostic thoroughly, and performed the work in an expedient and professional manner. Highly recommend!
This team did a great job replacing my water heater the same day I called them. Quick response. I would use them again.
George Ann Lassman
2 years ago
The installation of my tankless Hot water heater was an all day project, but Greg the technician made it as smoothly as possible for as daunting as the job was. It was installed very professionally, they cleaned up after and made sure I was happy with what I had purchased...they also check and triple check for leaks and their own workmanship. I would definitely use them again.
Luann Mailman
2 years ago
Josh did an excellent job! He was friendly and courteous, and explained what he was doing throughout the repair. He cleaned up when he was done. I appreciated that I felt safe with him in my home.
Joyce Pearson
7 months ago
Robert was absolutely amazing. The staff in the office were extremely friendly, professional and understanding; as was Robert. If we ever need plumbing services again, we'll definitely be calling only this company and requesting Robert! Would highly recommend!!
Ken P. Is very knowledgeable and gets the job done. I am always at ease when he services my issues and can be counted on to do it right. Will always be a Ben Franklin Customer. Excellent job!
michael snider
3 months ago
yearly water heater maintanence included with installation, as always they were on time, polite, friendly, professional, kept me informed of the process and how long it would take, I highly reccomend benjamin franklin plumbing
Colleen Coffey
6 months ago
From start to end Benjamin Franklin Plumbing was incredibly friendly and professional. They also let us know how much they charged before they came out and on site. Kole was great and got the job done quick! We will absolutely use again and highly recommend!
Galina Ballin
11 months ago
Tyler did a great job. He was very professional, knowledgeable and friendly. I am very pleased.
Savannah Garn
2 years ago
Josh was great! They called me when he was on his way. He was friendly and informative. Explained a lot of details about water heaters and what future problems we could run into and about when to expect to need to replace it. Was respectful and got the job done quick. The company was the only place I could find that would help us out right away, every other company said it would be about a week or 2 weeks out. Who can go without hot water that long??
Didn't call before arriving, was very rude, and didn't fix the issue at all, couldn't even figure out where our plumbing line was. But was going to charge roughly 2 grand to try on Monday (6 days from now) even though our plumbing is out of service until the issue is resolved. Refused service and called a professional plumber who did the job without issue.
Shelia Rogers
3 years ago
Our toilet started overflowing and than the shut off valve rusted off. This all happened during the week of Christmas at around 4 pm on Friday. Benjamin Franklin was quick to answer my call and Sam was at our house within an hour. He was professional and polite.
I was in need of replacing my kitchen faucet due to the old one being very corroded and no longer shutting off easily, if at all. I have used Benjamin Franklin in the past and knew I could trust them to be honest and efficient with their work. Braden was very helpful and friendly from the moment he arrived to my house. He gave me multiple faucet options including their price in warranties. The new faucet is working beautifully. The time from my initial call to win Braden was finished was under 3 hours. I will continue to use Benjamin Franklin Plumbing in the future.
Denise Woods
5 months ago
Excellent service given and saved me money in the long run. Payment plan is reasonable. I will them use again. Second time to use them without regrets. They go the extra mile.
Daniel Botello
a year ago
I only received a quote at this time, but the technician that came out was SUPER knowledgeable. I asked him to check out a separate, unrelated area not part of the initial call out, a leaking connection in my basement. He took the time to take a quick look at all the connections in the area to point out any potential issues due to previous work and why they could pose problems but also the things that previous plumbers did right. He wasn't trying to sell me on their services, but took the time to help me understand the plumbing. They may be a little more expensive than others in the area, but after today's experience, I would feel confident that they would do a high quality job.
Very friendly from the scheduling staff to the technician! I had Tim out and he was great. Kind, professional, and answered all my questions.
Had him come out for a diagnostic and give me an estimate for a manifold. He was nice and went above and beyond. The builder (also a plumber) did a horrible job on the plumbing lines and it will be a process to figure out.
Cecil Gross
10 months ago
Very courteous, professional. Did an excellent job in installing the water heater. They were also on time!
Michael Nguyen
4 years ago
Benjamin Franklin as a whole was a very professionally-run company with very friendly customer service and technician personnel. I, however, cannot recommend Matt Feltrop more. He is the single most impressive tradesman I've ever encountered. He is willing to go far above and beyond your expectations, and is as friendly as they come. Highly knowledgeable, he is willing to educate you on the various other small ailments around your home in regards to plumbing and will make recommendations to the best of his ability. Whatever they're paying him at Ben Franklin, they aren't paying him enough. If the rest of the technicians are anywhere close to his level, then Ben Franklin is by far the best company to choose for plumbing issues.
Josh got here right on time, suited up with appropriate protective gear, explained fully what he was going to do and then what he did, and was very patient with me! He showed me a couple of photos that indicated I (we) should keep an eye on in the future. This was my 3rd experience with the professionals who work for Ben Frankilin since my husband became ill and then passed away. I couldn't be happier with this organization, and they will have my business as long as I own my own 100+ year old home!
My shower valve broke at night and I had to shut off the water into the house. They were able to respond the next day. Austin and his partner were very professional and friendly. They kept me informed every step of the way. They replaced my shower valve and the associated tubing. I am very satisfied and would recommend.
Lucretia Smith
7 years ago
I needed a main sewer line clean out. The gentleman showed up on time, he was kind and informative. He spent about 15 minutes in my front yard poking around telling me I did not have a clean out and they would have to install one in order to do the clean out. Paid him the $49 diagnostic fee and got a 2nd opinion by another company. They found the clean out in less than a minute. Saved myself $1700.00 by not using Benjamin Franklin Plumbing.
Crystal Beecham
4 years ago
We had a busted pipe last night in our home. We called and within 30 minutes Garrett was there to help us out. He was super friendly, professional, and had the job done in no time. Thank you and would definitely recommend.
Calley Perry
10 months ago
We have been in business for many of years and had previously used another plumbing company, but since making the switch to Benjamin Franklin, I will never go to anyone else. They are always responsive, quick to get on-site, can always identify the problem and fix it timely. Kole is the most recent plumber we had and we enjoyed him, but we have had many others as well and have never been dissatisfied with any part of the service. Highly recommend.
We hired this company becuase they were the low bid. After cutting all of our pipes loose, they informed us that it would be $2000 more then the bid becuase they found what the other companies saw in the first place. So they are either incomputent or dishonest. Very displeased
They were able to arrive early and completed the job quickly and the service tech was pleasant to deal with.
Vickie Norris
10 months ago
We had an emergency and they had some one come over that evening. I was very pleased with the repair.
Marie Coffin
10 months ago
Had a plugged up toilet and Brian helped us get it unplugged
They took care of my friend Jim and when I asked if everything went ok, he said Yes - the Ben Franklin guy was there by 6:30 or so and we were repaired and dry in a little over an hour. Thanks for the reference. I appreciate knowing when I refer someone to you guys that you take care of them and in such a professional way. Thanks.
Wendell Skinner
2 years ago
Colton removed and replaced water valve at tub, removed and replaced faucet kit and removed and replaced overflow. He was efficient and friendly throughout. He kept us advised of his progress and discussed options open to us as he progressed. He completed the job expeditiously and cleaned up after himself. He observed mold around the overflow on the Sheetrock and gave us a referral for mold remediation. Great job. Will recommend to neighbors and friends for any plumbing repairs
He was on-time and very friendly. They explained what what they did and gave suggestions for future up keep.
Paula Baldorf
2 months ago
Joshua was very professional and so kind. I appreciated his knowledge he has and taking the time to listen to me. He was excellent!!
Tonya Gahagan
3 years ago
Major leak in the upstairs that flooded the downstairs. Josh was very knowledgeable and explained everything clearly and helped me understand the issue and fixed it. Wait time was 6 hours (the lady I scheduled with wasnt the friendliest and not very clear on a potential wait time) but Josh was apologetic for the wait time and very friendly. Service was great and affordable especially for it being after 10pm. Would definitely use them again.
The service tech was very professional, personable and timely. Found our leak and fixed it quickly. We will definitely call them if needed in the future. Would recommend their business to family, friends and neighbors.
Had a clogged bathtub! Greg came out and got it unclogged in a hurry! He was friendly, courteous, and professional! We will definitely use them again!
Loren Vanderheiden
3 years ago
Josh did an awesome job. Went the extra mile for me and my Family. Much appreciated to Josh Benjamin Franklin Plumbing. 5 Stars for sure!!
robyn rogalski
2 years ago
Ken Y was very professional, friendly and knowledgeable about our outdoor faucet issue. He explained it so we understood what was needed and our options. He then completed the repair in a very timely manner. Will use Benjamin Franklin again and highly recommend them.
I have heard many nice things about Benjamin Franklin Plumming but never needed one till now. Very impressed with Garret. Extremely polite and helpful answering questions and his main concern was solving my problem with repair and not replacement. Could not have been more honest. I will definately reccomend Benjamin Franklin Plumbing to anyone. Thank you for living up to your advertisements.Debby Scott
Richard Quandt
5 months ago
Annual plumbing inspection.
Very good technician. On time. Knowledgeable, explained what needed repaired.
Left quote.
Great service from Chris Wood.
alice cookson
6 years ago
I've always had good service from the technicians sent to do work at my home. They are professional, personable, and have always done what I wanted or advised me on what needed to be done, Eddie H. has been here a couple of times and we've appreciated his helpfulness.
Gus arrived shortly after texting me and evaluated the situation. Once he had determined the problem, he went to work clearing out the sewer blockage we had. He was very professional, good, and quick. We were very pleased with the service we received.
I am very happy with the service I had from these guys at Ben Franklin Plumbing. Long story short, they were able to use this camera to find out that the roughed in drains in our unfinished basement bathroom were never connected to the sewer line by the home builder.. saving me from a major headache in the future. Thank you Nathan and Bobby for all of your help!
Sabrina Cantrell
5 months ago
Tim’s work was impeccable. His professionalism was evident in every curveball our plumbing tried to throw at him. He saved the day. I would highly recommend him.
Tim was great, I told him what I was experiencing and he deducted the problem after we flushed a few toilets and ran a few sinks. He stuck his head down in the crawl space under my house with that wonderful aroma. Went outside looked at how my sewer line was working, or to the point Not working.He wrote me up a quote and told me the scope of the work to be done and even stated the the quote would not change. Well you no baring death or dismemberment. That part is my add lib. You know a person has to be reasonable.Now as far as the actual work goes. It remains to be seen, but from my stand point and how Tim made me feel I am totally satisfied.Thanks Tim and crew.
speedjunkie 69
9 months ago
On time, friendly, and fast service. Quite expensive, but sometimes it pays to hire the pro!
Paula Gluck
11 months ago
Garrett was great. It was after hours but he came quickly and helped us with a pipe that ruptured and the following days to get the needed repairs. Will definitely use this company for all my plumbing needs from now on.
Gus was very efficient and knowledgeable. He fixed our gas leak in one day. Highly recommend.
He didnt know how to replace faucet . kit was 145. Didnt have kit so he put o ring in it and charged me 197.00. Thats not right. Never call them again.
Joshua arrived quickly, was friendly and professional and fixed us right up. Very impressive especially considering it was on a Sunday evening. Highly recommend Benjamin Franklin and Josh and will the next time we need plumbing services. Thank you!
Travis Hargrove
11 months ago
Tyler did an excellent job. He was kind and respectful explaining every step of the way while finding the leak and all the possible options of what may be wrong before discovering the problem. Would recommend and definitely use again.
John Coleman
9 months ago
Kole did a great job in getting a long list of items worked and was able to leverage the larger company team to ensure quality and satisfaction.
Matthew Warren
8 years ago
I've had a leaky pipe fixed and a hot water heater installed. Both occasions the job was done well, done quickly, on time and with professionalism. Had a great experience. Definitely recommend.
Josh and his assistant were prompt, professional, friendly and did a fantastic job installing the tankless water heater. We are very pleased with their work.
Michael Morrow
a month ago
Knowledgeable,professional,courteous,and kind. Very pleasant experience. Got estimates on some other services. Thanks 👍
Ryan, the tech who showed up to our home was knowledgeable, friendly and very helpful in helping us with a water main issue from out well head to our house.
He did a wonderful job and I feel that I was charged a fair price. Now I will my toilet, yeah! Iwill call Benjamin Franklin for any future needs! I'll also let all my friend know!
Donna Jackson
2 years ago
Josh located our unmarked buried septic tank within a minute! It was not where it should have been, and even connected to a second pipe we didn't know existed. Josh was the most pleasant professional contractor I've ever had at our house. I truly enjoyed conversation with Josh while he worked.
Tim removed the old and installed new bathtub faucets in two bathrooms, assisted by Gus. Very professional work, much better than the original installation. Will definitely request Tim for future jobs. Thanks!
Teresa Lowery
2 months ago
Fast Service. Extremely professional. Would definitely use again. Highly recommend.
I had cleared my late morning and afternoon to wait for a technician to install a disposal and a new faucet in my kitchen. Jason showed up early, so much less of my day was taken up waiting for him. While I always balk at repair prices, Ben Franklin’s prices are fair, and the good service is well worth it.
Kate Taliaferro
5 months ago
Gus was professional, quick, and thorough. I couldn’t be happier with how the morning went and the work that was done.
Josh with Benjamin Franklin did an excellent job getting the water heater back up and running. He took the time to explain everything he was doing so that I could understand. Not only did I get a repair but also an education on how the equipment worked. It was a great learning experience as well. I highly recommend Benjamin Franklin and especially Josh.
Tyler did a wonderful job. He was very pleasant and professional. He also went above and beyond to make sure the repair was done right. I will use them again.
Called this morning, a Sunday of a holiday weekend, the receptionist was very friendly, helpful and informative. We were called very shortly after and two service men came. They were very polite and helpful. It is one of the coldest days of the year and we are so grateful for all the hard work that was required to repair our main line outside. I would highly recommend BFP and we will be using them in future.
Greg did a great job. Talk is through the repair and was very professional. No more leaks and we have a nice warm shower!
Melissa Allen
10 months ago
Josh was great. Explained all that was done for downstairs toilet and water valve. Benjamin Franklin Plumbing does a fantastic job every time we've used them!
Good professional installers. Easy to work with and improved on last installation.
Sharee Von Elling
7 years ago
I had sticker price shock. Tim was so calm. He immediately compared the existing fixture to the proposed new one. When I saw the new fixture I knew it to be substantially higher in quality and that the existing fixture failed for lack of quality.The vital question Tim asked me was how long did I plan to live in my home. I told him I had just retired and that I would be living in this home till they carry me out the door.Tim was not high pressured. He has natural people skills and truly believes in Franklin's products...and now I do too!
We had a surprise, early Saturday morning... our water heater decided to dispel itself all over a portion of our basement floor. Having soggy boxes and at least an inch of water to scoot into the sump pump, we called Benjamin Franklin.Josh arrived within half an hour, and quickly prescribed a solution. He then went about the task of emptying and removing our old tank, and installed a new tank. His service was detailed, and clean. You could tell he actually liked working with water heaters, and he installed new copper lines, and a pressure flow line pvc to our sump pump, when we hadn’t had one preciously.We purchased a tank, with a 10 year warranty, and are looking forward to Josh coming out for the free yearling service and flush of the tank, so we can keep this tank up and running for as long as possible!
Jeff and his team did a great job replacing a brike sewage line. Definitely would use again [though we hope never have to!]
I would use Benjamin Franklin Pumbing again.The pipe from my propane tank to the regulator broke. With temperature around freezing I needed heat and hot water working. The gas company said it would be 2 weeks before they could fix it. So, I went searching for a plumber. Most plumber response was call the gas company. Benjamin Franklin Plumbing was busy; but, the were able to send a plumber the same day. The problem was quickly resolved. The technician was clean, friendly, and professional. The fee was reasonable and less than I expected.
We called Benjamin Franklin because we needed a new sump pump. Our technician, Jamie B. was awesome. He explained everything thoroughly and was very patient with our questions. Would highly recommend this company.
Stephaine Hubbard
2 years ago
Garrett was very professional and explained everything he was doing as he went along. He unclogged the main sewer line out back, and repaired the drain pipe, flange, and wax ring on the toilet. I'm very pleased with the work and service. I will use Benjamin Franklin Plumbing for any future problems.
Josh was very professional and informative.
Jess Reynolds
3 years ago
Called and they had Ken come out within 45 min of the call. Ken did a good job on changing out 2 valves under my sink that were leaking.
We had a serious clog at our school and the technicians were courteous and very skilled. Ben Franklin was prompt and worked diligently to find the problem.
Britt Lemons
7 months ago
Gus was amazing! Kind and professional. Explained everything thoroughly and worked his butt off fixing the issue. Also, my 5 year old liked him and that speaks volumes
Theodore Moore, Jr
3 years ago
My sink disposal rusted and seized, and had to be replaced. Benjamin Franklin had a plumber out the following day. Fixed expeditiously. They did what they said they would do. Great service.
I was extremely impressed with Benjamin Franklin and Jay. They were out first thing in the morning and were able to fix a problem that another plumbing company was not able to fix the day before. I will definitely use them again. Thank you Jay for being very professional and taking care of the problem. He also cleaned up the mess under the sink and left it spotless.
Bethany Tullis
2 months ago
Very happy with services done. Cory was nice and professional and explained everything well. Will definitely use this business again.
Jason was exceptional. He explained everything to where I understood what he was talking about. He was very professional. I am grateful that my brother in law recommended Benjamin Franklin. I will definitely be recommending this company to others.
Sonflower Seargent
7 years ago
Dispatch did an awesome job and got me in the same day. With a young family this means a lot! Tim, did a great job!!! I appreciated his professionalism and quality of service. In the end it was a great experience.
I called Benjamin Franklin today after my water heater shot craps yesterday and they caught my attention with a sticker on the front of my Wichita Eagle this morning. The two gentleman arrived on time and conducted themselves in a professional and courteous manner. However, I was stunned when after informing me that it was a fairly simple and routine installation they then proceeded to tell me that the cost of replacing my water tank was $1800!!! (I had asked the receptionist I spoke to on the phone what the cost might be, but she declined to give even a cursory estimate even though the plumbers who arrived had a laminated pricing chart with them.) I thought this sounded excessive and decided to check around before committing. After calling 3 other reputable plumbers I was quoted a total cost of product and installation ranging from $825 to $925. I'm sure Benjamin Franklin probably does good work, but I can't imagine that they are worth twice what everybody else is charging for the same job.I would shop around before using their services.
Gina Keirns
10 months ago
Did a full inspection of a recently purchased mobile home. Josh did a thorough and excellent job! Will use Benjamin Franklin Plumbing again!
Rachelle Blue
2 years ago
Tim was knowledgeable and thorough. He fixed what could be done today (on Thanksgiving!!) and gave us quotes for what we will need in the future. A little expensive, but you get what you pay for!
Jeff did an outstanding job on a complete sewer replacement. Very professional and I felt he went above and beyond what was required. He took care to avoid sprinkler heads and cables during the dig as well. Very happy with Jeff and his team. I would highly recommend.
I have now used Ben Franklin plumbing three times in the last two years. They are on time, professional, and honest about work needing to be done and work that was done. In replacing a new kitchen sink drain, Jay took pictures in the crawl space of my house showing me the before and after.
Tyson Labowski
3 years ago
Ben Franklin Plumbing is fantastic. Recently had a gas line routed, by Nathan, for a new stove and he did a terrific job. Super friendly guy, very professional and knocked out the job much quicker than I anticipated. Also, Ben Franklin responded much faster to my inquiry about the job before any other local places did. Some didn’t even bother calling me back. Sticking with Ben Franklin from here on out.
Ramona Pyles
3 months ago
Called for a backflow prevention device checked which normal is required yearly. I didn't find out your charges were three times plus the price of other company's. Just lost a customer.
We had a sewer plumbing issue. Tyler spent Friday afternoon and evening resolving our issues. He was thorough and explained everything to us as he trouble shot the issue. He is extremely professional and we appreciated the quick turn around. Thank you Tyler!
Patrick Hoefer
a month ago
Very satisfied with Chris's work. Bought a new Water Heater 2 years ago and part of the warranty is to backflush yearly. It is a good warranty as the Heater is warranted for 10 years and they come out yearly to backflush. Completely Satisfied.
Justine Ratcliffe
2 weeks ago
Efficient, knowledgeable and I felt confident in their service. Gavin was great. Helped replace broken replace outdoor water spigot.
Joseph Darren Straub
3 years ago
Came out gave a quote, after quote was agreed on came out next day and finished job right on the money. Had two other big plumbing groups never call or show up after initial meeting. These guys are the real deal. Great customer service and pricing.
We were very happy with the efficiency and professionalism of the technician. Price was similar to other companies in town. We are always left feeling good about our interactions when we do business with Ben Franklin!
Janice DiLollo
3 years ago
My sump pump died last night during the severe storms and heavy rain. I called Benjamin Franklin Plumbing first thing this morning and even though they were booked up for today they managed to send someone out to replace our pump. Josh was polite, professional and did a great job. Will be keeping this company’s phone number on my list in case I need any other plumbing jobs done in the future.
Kathleen Byram
2 days ago
Very knowledgeable and efficient fixing the plumbing problem.
Really great service!! Tim did an awesome job making sure our problem was fixed in a very professsional and informative manner. We have other plans for our house that he will be called in for.
Tanna Rae Debo-loreg
a year ago
Kind, respectful, courteous and professional every step of the way...more than patient with us and the job...dedicated hard workers...perfect results....thanks Benjamin Franklin Plumbing and many thanks to Brian and Nathan!
Gus was super helpful had good advice and listened to my needs. Got the job done with ease.
Install Aquasana Water conditioner and whole house water filter system. And water heater clean out valve Did great job. Fair quote. Made it work unreal job he did. Just found my plumber. This guy knew his stuff. Had all parts and pipe on truck. This guy was great. I will us them again. !
Always professional and helpful with great advice
Robert was very polite and performed the repair work in a very professional manner. Would highly recommend him and Benjamin Franklin Plumbing for for any home plumbing work in the future.
Installed defective water heater that they brand as their own. Offered bogus warranty that they would not honor and overcharged to fix the heater that broke just a few months after installation talking about you should have taken the 10-14 yr warranty that would have covered it. Save your money and go elsewhere
Stayed with the project in good spirits even though they were thrown a few extra hurdles
The two plumbers Jason and Cole were amazing. They walked me thru everything that needed to be done. They were professional and courteous. They met and exceeded all of my expectations. I am glad I called Ben Franklin.
Jessica McNett
5 years ago
Garret Davis has a quiet manner and communicates well through the process of checking, fixing, and paying. When he saw that not as much labor would be needed in my particular case, he got me a discount on the general price quote. He was also honest to say when he didn't know for sure and needed to call for help.
Connie Mares
4 months ago
Chris was very professional and knowledgeable about all the in and outs of my plumbing system. Gave great advise.
Laura Bowersox
7 months ago
Ben Franklin was able to get someone out quickly and fix a leak in the crawl space under our house. Gus was very professional and great to work with. He had a good attitude even though he was working late on a Saturday night and had to squeeze into a small crawl space to fix the leak.
Pamela Bigham
3 months ago
Josh is an extremely professional plumber! He explains things thoroughly and isn’t pushy. He even took time to explain again to my husband, and was very considerate in giving us time to make a decision without pushing us to rush or choose the pricier service. He loves what he does and is passionate about it, and has excellence in his service. Definitely recommend Josh at Benjamin Franklin Plumbing.
I woke up to a fast leaking water heater and called one plumbing company. They told us they could not get to us for 3-4 days. I called Benjamin Franklin and they were able to make it out within 2 hours. Their plumber was very informative and went over several options. He answered several questions and even explained what happened and what he will have to do, thoroughly, before he began to work. Service was prompt and pleasant. I would recommend Benjamin Franklin based off my experience.
Jodelle Raffier
9 months ago
Brian was very professional and knowledgable plumbing my 1955 condo for washer line hook install. It took two long days, but he never waivered from the challenge. He is an exceptional human being and great educator, explaining every step to me and his apprentices, Chris and Garrett. I can not thank everyone enough . Their supervisor John spent one hour with me explaining the process and coming up with the work quote makes ng sure the project would be possible and the best route for the plumbing lines. He inspected every detail from upstairs to my basement. These gentlemen are the best in the business. Thank you for you gift.
I CANNOT BEGIN ON HOW TO BRAG ABOUT THIS MAN GUS!! OMG! HE DID THE THANG! IT WAS COLD COLD OUTSIDE BUT HE MAINTAINED AND BRUNG MY STUFF BACK TO LIFE!! HE STAYED AT IT AND KEPT CHECKING JUST TO MAKE SURE STUFF WAS BACK RUNNING! IM IN TEARS...YAWL JUST DON'T UNDERSTAND. I WANT TO THANK BENJAMIN FRANKLIN PLUMBING SERVICE FOR SENDING GUS TO MY RESCUE!! THE BEST CHRISTMAS GIFT EVER AND I MEAN THAT FROM THE BOTTOM OF MY HEART! THANK YOU! THANK YOU!❤
Josh was great! Efficient and thorough. He is very personable and patient with my elderly mom. I most definitely will recommend BFP to my friends and use your services again. Thank you!
Joe M Dandurand
a year ago
Kelsey did a fabulous job and was very quick and efficient with the work by getting the job done in a timely matter. She was very cautious of not creating a mess and cleaned the area well. She was very friendly and courteous.
Gus did a great job communicating on what he found and the options to fix the problem. Also, went through cost and warranties with each option. Thanks Gus
Our water heater went on a Saturday morning. I looked for plumbers that could do a weekend service call and found Benjamin Franklin. I read some reviews and gave them a call. There was a $49 service call that did not apply to any work that would be required. We had a plumber (Joshua) at the house in 30 minutes. Joshua was professional and explained the repair options and warranty details. While I was waiting for the plumber to arrive I priced water heaters so I would have a good idea what to pay for a new unit. Their prices were competitive with the big box stores so when he added in labor it was about twice the cost of just the water heater. He quoted 4 hours for the work and he was right on the mark. He cleaned up and walked me through everything he did. This was not an inexpensive repair but their service made it easier to deal with.
Warranty repair on tankless water heater, nothing the fault of Benjamin Franklin Plumbing. Service technicians Greg, Josh W, and Ken Y were prompt, very friendly and provided excellent service. All techs and service have always been excellent! Highly recommend!!!
Bruce W. Thomas
a year ago
Very prompt appointment and speedy repair.
The renter at the home was relieved to have services restored so quickly.
They made quick work of my clogged drain
Briana Stearns
5 years ago
I would highly recommend using Benjamin Franklin Plumbing. I called the morning my washer drain overfilled and they had someone out to my house within 20 mins. The service guys was friendly and knowledgeable and even had time to give me a quote on fixing my shower faucet in the future. I will be using them again.
John Hutchinson
a year ago
Gus did a great job. He even replaced a leaky overflow valve for us. Very professional, polite, and tidy. We are very pleased.
Just wanted an estimate for some work, super pricey, will have to pick and chose what I can do alone and have them do the rest...other than the pricing, good employee and good company
Christy Mckimson
a year ago
We only got a quote today, paid $60. for the service call, when they do fix the issue we don't have to pay that fee again. They also give a 10% Military Discount. Very nice!!
Sharon Goodwin
2 years ago
Ari and Jose did an excellent job! They were very knowledgeable, professional, efficient, and courteous. Thank you for taking care of our plumbing issue!
Bill Phillips
2 years ago
Two technicians arrived and evaluated two toilets for leaking. However they could not get the problem to occur while they were here. Instead of performing unneeded repairs, they just charged the minimum charge for evaluation, made some recommendations and suggested we call if the problem continues.I appreciate that they did not perform unneeded repairs.
I called several places before finding someone that could come next day. Jason was on time, and very courteous and professional. He let us know the costs up front, and gave us best/worst case scenario. He left his shoes at the door, and did not leave a mess after completing the work. I would 100% recommend Jason.
Nichole Switzer
8 months ago
I called and got an appointment within two hours. I think it was luck because they were slammed with the freezing temps, but got everything fixed and Robert was very professional and kind.
I had a leaking main water pipe from the meter to the house. I called and they sent Jason to check out the problem. After performing some quick tests, he diagnosed the problem and gave me two cost estimates: best and worst cases. Bobby and Ken came out to do the repair, and it was first class. They moved the garden gravel and plastic weed barrier, did the best case repair (which was all that was required), and replaced the plastic and gravel, perfectly. Finally, they flushed all the air out of the sinks and tubs. All was just what I expected from Benjamin Franklin plumbing - friendly people and excellent work. I’m very happy with my choice!
Tyler Elliott
4 years ago
Bait and switch trap. Told me it would be 129 on the phone. When the guy got to the house the amount changed to 600 dollars. Then tried to charge me the original 129 for coming out!! If you would gave been up front and honest I would have told them not to come out. Would have saved everyone a lot of time and anger. I would never recommend this company as this is some shady bait and switch tactics. Upsell your goods don't try to push them on everyone.
Harper Michael
5 years ago
i had a great experience with this company from start to finish. A family member of mine needed there hot water heater pilot light lit. I followed all the re-light instructions and nothing was happening. I then called Benjamin Franklin plumbing and they were ready to send a tech the same day. It didn’t work out that day do to other things I had come up but the next morning they were right back on the phone calling me to send a technician out. They came to the residence quickly and were professional every step of the way. They figured out the problem and I had to wait till the next morning do do a certain type of thermopile that had to be replaced and also it got dark and we agreed early the next morning would be best. They were there and ready by the agreed time and got the hot water heater working quickly. I would like to say thank you to everyone that was involved. It was a wonderful experience. My technicians name was John he also had a helpful “apprentice “ I’m not sure of his name but thank you.
I WAS VERY HAPPY WITH HIS WORK
We have had a number of plumbing/sewer line issues with our older home. Each time we've turned to Benjamin Franklin, and they do a great job.Fast response; always give an accurate quote up front before starting work; clean up well afterwards. They also do a good job keeping the homeowner advised while work is going on, as to what they're doing and why.This last visit we had Jay and Garrett here for a blocked line from our kitchen to the main line exit. It was an extremely stinky, dirty job, but they got the blockage removed and sinks and dishwasher drain fine again.Highly recommended!
Tim is an exceptional tech who enabled the 17 people staying in my home over Christmas to finally have running water again after 24 hours. This was my first encounter with Benjamin Franklin Plumbing Services but it certainly won’t be our last. I will call them for all plumbing services now.
We needed help with our toilet and the experience was great. Quick response time and technician (Kole) was knowledgable and helpful!!! Thank you.
Thanksgiving day we developed a leak in the water supply line on the outside of the house. Bad enough that we had to shut the water off to the house…on Thanksgiving. Called Benjamin Franklin and they were courteous but couldn’t guarantee if they could get to us on the same day. Brandon arrived around 5:45, went right to work and saved the day. After running calls since 8:00 am on a holiday, Brandon was courteous, professional, and thorough. GREAT service.
Josh is great. Trustworthy and a true professional. Highly reccomend.
Eddie was friendly and courteous from the start. He explained what he was doing and what it was he was fixing or replacing. I wholeheartedly recommend him to others with plumbing issues. Thanks for the great job, Eddie!
Tim arrived quickly and was very helpful, and explained what was going on. He came on the Sunday of a holiday weekend, which was very nice. It was a simple problem, and he showed me what to do the next time it happens, and explained what caused it. Very happy with the service.
Penny Kralicek
2 years ago
Tim checked the water pipes/system at my property including the pipe work in the crawlspace under the house. He evaluated everything and gave me several options and estimates on the cost to do the job of replacing the pipes. He was very thorough and congenial, gave me time frames, and told me what to expect at the time of the replacement/repair work.
Mixed Results - We called them because we heard that they will come out very quickly, and we had something urgent. They promised the next morning between 8am and 11am. They arrived closer to 11:30am and then told us that we had been booked for 11am to 2pm, which is not correct. Their receptionist was very diligent and confirmed every detail. Also, we were promised a $49 trip charge that turned into about $150 after they arrived and fixed the problem in about 2 minutes (no parts required). For a company that promises to pay you if they are late and that all costs are agreed to up front, this was kind of a surprise. They did complete the job in a satisfactory manner, but the scheduling/billing process leaves something to be desired. Also on a positive note, they answer their phone 24 hours a day, and that is probably hard to get elsewhere.
Not only is Benjamin Franklin the company we have used for all of our plumbing needs for the past 14 years, but Jeff (the gentleman who replaced our sewer line) is the prime example for what any man should hope to be.
Angela Pierce
2 months ago
Tim and his coworker did a really great job! Turned out I have a major issue that I would've never known about if they didn't recommend to check it out. Definitely glad they could get out quickly to let me know and now we are getting it fixed.
Gus was on time, professional, thorough and neat. He explained what he was doing and why, performed the work in a timely fashion and left our home as clean as it was when he arrived.
Kimberly Sheridan
2 years ago
He was most impressive with explaining in terms I could understand about what was or wasn’t taking place. Very pleasant young man and even wore booties over his shoes when in the house. That was greatly appreciated as I have Turkish and Persian rings throughout the home. Highly recommended !!!
Everett Snyder
4 days ago
It was more expensive than I thought it would be, but Tim was very detailed in explaining that the cheaper option (Shark Bites on copper) have a higher risk of breaking and costing us more money down the road. Will definitely call them again!
Linda Clayton
2 years ago
Tyler was very professional and personable. He really helped us decide which sump pump and backup fit our needs.
Olivia R (RobynxOlivia)
3 years ago
so friendly and efficient! Greg diagnosed my issue quickly, and he was also able to come out late at night as an emergency. consultation was affordable as well.
Jonathan Neufeld
4 months ago
Josh was fast, efficient, and knowledgeable. Was willing to answer all my questions. I will definitely use Ben Franklin Plumbing again!
Ryan was very personable, professional and did an excellent job overall. He came in, identified the problem and explained the solution. The repair was done quickly and efficiently. It was a pleasure doing business with Ben Franklin Plumbing.
Casper did a great job repairing the shutoff valve and water line to the refrigerator. The old shutoff valve had failed and was leaking badly in the basement. Casper was able to come to fix it within a few hours and was professional and did great work. He kindly helped me put back items we had to move for the repair since I am unable to lift now. I am very pleased and would recommend.
Had a leak late Sunday, called about 12 places that had adds saying they had 24 hour service and everyone said they could not help me despite having a bad leak and had to shut the water off completely. Josh at Benjamin Franklin Plumbing came out and fixed my issue quickly and correctly. Will definitely use them in the future as long as they remain this responsive.
Rhonda Dalton
3 years ago
We got same day service which was a pleasant surprise. They quickly resolved the issue & John did a great job! We will definitely use their services again.
Stephanie Box
2 weeks ago
Ryan was very knowledgeable, quick, professional. I will definitely be using them again should the need arise but hopefully it doesn't!
Jonathan Headrick
2 years ago
Knowledgeable and courteous Tyler and Brian ensured I knew the why behind their recommendations. Professional and tidy happy with results after the “other guys” weren’t able to fix the true issue.
Very professional, quality work, friendly, great attitude. Very pricey, $200 just to show up at my door on a Sunday just to quote the job.Jason did a great job, I would highly recommend but be ready to pay probably more than expected for weekend work.
Arrived promptly this morning, courteous, helpful, and quick repair. Made suggestions to improve insulation so we don’t have to do this again.
Jeremy Winter
3 years ago
Josh arrived earlier than the time we were initially quoted, but called first. He did a great job ensuring the install was correct and leak free.
We were having some plumbing problems and contacted Ben Franklin plumbing. As advertised they were very punctual and Garrett was professional and explained what was needed BEFORE doing any work. He only did the work that we approved and cleaned up after he was done.This was the first time we used them and would use them again.
Had a clogged toilet and Tim was fantastic. Professional, informational, and offered options. Truly appreciate that. Toilet fixed in no time. Price aok!
Technician took the time to explain everything he was seeing as he fixed the issue and was nice enough to talk through several questions I had. While not the cheapest option out there, they definitely have provide a high level of service.
Kathy Parrish
2 years ago
This Company is awesome! When you need a plumber it is always an emergency situation. This company was really there for me. They were responsive, professional, I felt they really cared and they cleaned up after the job. If you need a plumber I highly recommend Benjamin Franklin!
Jason Brabander
a year ago
Sewer backing up in basement toilet and tub. Tim was able to get the clog itself fixed, but the bigger issue with the toilet and flange he was unable to fix on the first trip. He got everything set up for the subsequent trips that would be needed. Everything was explained clearly as to what he was doing and what else was needed. I highly recommend their membership program, it's definitely saved me money. I'd gladly recommend their company. I've had them out for a couple different jobs and they've done excellent work. Professional and friendly staff.
Roxanne Bartlett
2 years ago
Woke up to the house drain backing up, called and scheduled an appointment. They called and were able to come about 3 hours early! Cleared the tree roots out of the sewer and saved our holiday the next day!
My old water heater blew out on a Sunday night leaving me with a mess and no hot water. They were able to get a tech out the next day to look at the problem and by end of day Tuesday I was in my shower. Tim was very knowledgeable and did a great job. Very happy with the new instant water heater.
Brian Fleming
a month ago
Very polite and explains things thoroughly so I understand the best options for my needs. Thanks
First time I used Benjamin Franklin plumbing. Josh came out in the middle of the night and was prepared to do the repair. He was properly equipped and got the job done very quickly. I was very impressed with his knowledge and skills. I will use this company again in a second!
Brian was awesome and very helpful! Thank you!!
Jason is great and does good work. I had a water heater expire over night on a Friday and had to have a Saturday repair. Prices are stupid expensive.
Jennifer Dinkel
2 years ago
Fast response on a weekend! Jake was great and quickly fixed our leak. We will definitely use Ben Franklin again for our plumbing needs.
OliverCAT Nermal
a year ago
Well, all I can say is it was what I would call a perfect visit, from a customer’s perspective. Prompt, personable, and efficient. It was due to those qualities that I inquired about installing new faucets in three bathrooms. I’m scheduled for Monday installation. Like I said: “A perfect visit!”
Josh came over at the specified time got to work right away and was pleasant the entire time. I was doing work around the house while he was inspecting and seeing what all needed to be done and he made sure to keep me informed of what was going on and even asked if I wanted to see the inspection items he was looking for. This made me feel comfortable that he was not trying to sell me something I didn't need (lets face it we have all heard/had those horror stories happen to us). He did have to leave to get a piece of equipment but before he left to grab it went through what charges were going to be and explained them thoroughly. When he got back he went right back to work and was done pretty quickly. towards the end he even allowed me to view the drain on the camera he was using and showed me how long my sewer was and what areas he had to clean as well as areas that may become problems in the future but told me they were fine now. My access point in the house is behind my water heater (horrible placement) and the gas line was in the way. He told me he was going to remove the line and replace it and the replacement made it a whole ton easier to get in there next time if this happens again and he did not charge me for the new piping or extra shut off he installed. Overall Josh was very professional, through and made the experience of something that pulls your house to a stop much more pleasant than I thought it ever could be. Would recommend him again in a heartbeat!
Because of this man, my family truly believes that Christmas miracles exist! On absolute ZERO notice he came out and fixed a broken water pipe that would've killed my whole family's Christmas spirit. In the middle of hosting our Christmas no reunion and housing multiple extended family members, he was able to come out and help us out. He was very professional and efficient. We couldn't ask for anyone better to help us out. We wish him and Ben Franklin plumbing the HAPPIEST of holidays! Thank you Robert!
Do not hire these liars.They were here a month ago. They say they guarantee their work, well... I called them out again because since last week there has been a cesspool in my basement causing mold and other problems.The desk person was rude, manager was rude, the attendant was rude... - they said they guarantee their work yet their attendant simply drove off.They are not understanding that I had to pick up my son earlier. They refuse to meet quality expectations.They refuse to be civil, so we are taking them to court.
Very great service. Tech was very knowledgeable and informed me if issues recently done by a competitor.
Philip Snell
10 years ago
I upgraded this review from Poor-Fair to Good after talking to the operations manager, Ken, today.When dealing with Benjamin Franklin you need to understand very clearly that they are a flat rate pricing service. That means they charge the same regardless if it takes 1 hr or 6 hrs to do the job. That being said, they are very good at what they do and hire top notch, courteous, individuals who generally get the job done very quickly. Because of this, their pricing for the job is very expensive when you break it down to an hourly rate.In my particular case I had three relatively simple tasks that needed to be done and and these tasks were rated by the plumber as Level 2, Level 3, and Level 5 respectively according to BF's fixed rate pricing guide. FYI, a L2 job is a certain price, an L3 job is a bit more expensive, L4 is higher and so on. In the end the plumber finished the entire project in just over 2 hrs and billed me $836, which included the Ben Society 15% discount (Ben Society costs an additional $99/yr to join).After I recovered from the sticker shock I paid the bill and decided to follow up with the manager today. He reviewed the invoice and decided to drop the task ratings/charges to Level 1, Level 2, and Level 4 respectively (1 level each task). This, in turn, reduced my total bill down to $611. I still think I could have hired a different plumber to do the job with parts and labor for $300 or so.While the $611 is still pretty steep for the plumbing work I do know that BF stands by their work with a 2 year guarantee and they do quality, fast work. I have no complaints about the actual work done.Please use this example to better understand the way BF does business. If you don't like their upfront, guaranteed quote take your business elsewhere. Doing so, you take the risk that it could cost you more if the job gets complex. But you could also save a bunch of money on relatively simple jobs.
Colton did an amazing job! He was very Professional, friendly and informative. Woukd highly recommend him for all services
Marleta Berkowitz
11 months ago
Tim was very professional and informative, I appreciated that he took the time to explain to me what he would be doing to fix my problems, just overall pleasant. Thank you
Nikki Hansson
2 years ago
Jason was punctual, friendly and helpful. He worked with both me and my tenant to fix the sump pump at our rental property. He was thorough and made sure we received only the needed repair with no unnecessary expense. Great experience.
Josh installed a new battery backup sump pump to the most active of the two sump wells at our home. He also installed a new sump pump in the less active well at the request of the homeowner. Josh was the on-call plumber for BF Plumbing at 1:30 am when our basement flooded and he had all replace the failed sump pump. He was very professional and arrived when the dispatcher said he would be here.
William White
2 years ago
Needed a sewer replacement estimate and John and his assistant accessed the situation, scoped the sewer, contacted local sewer officials and gave a detailed estimate while on the job. Completely profressional and thorough.
Josh was so good at explaining the answers to my questions. He was also very helpful with providing all available options, including do-it-yourself options to one of the small projects I had requested a quote on.
Showed up on time and fixed the issue within an hour of arrival. He also explained the options of repair thoroughly.
Josh did a great job on checking my sewer line he was very nice and professional!. Benjamin Franklin Plumbing always knows how to satisfy the customer!!
Marvalee Heun
9 years ago
Very unhappy with BFP. They are far to expensive. After charging $1600+ they gave my husband a part to put on the toilet that didn't fit. We had to replace it with the correct one.We will NEVER use them again or will never recommend them to family or friends.After talking to management the problem was resolved.
Marquis Mello
3 years ago
Josh was not only a skilled and quick technician, but while working he was extremely personable and even took the time to thoroughly explain exactly what he was doing and how the tools he was using worked.If all Ben Franks professionals display this level of quality, they will likely be my hometown plumbing go to for as long as I'm in Wichita.
The website says Call for free estimate. I was told they had to go out to get an estimate and pay a $49 service fee. After the plumber called he said it would be $247 to unplug the drain. He stated that the charge is what the book said. Sounds to me they could've quoted me that price out of the book without the $49 service charge. Looks like my plumbing business will be elsewhere.
Tian Tian Xie
6 months ago
Called to request a service, the person took down my information, said someone will contact me, but nobody did, disappointed .
Marla Rohrdanz
3 years ago
I called on a Sunday to get them out to my folks house when their sewer was backed up. The service tech did show up that day and partially cleaned out some tree roots. He told my folks in order to completely cleaned it out it would be $2700! They got a 2nd opinion from another plumber. He finished cleaning it out for $165.
David Nachtrab
3 months ago
John was very polite and helpful, he explained everything and answered all of our questions . Very nice young man. I would recommend him highly as an estimator. He was extremely knowledgeable and understanding of our questions. Cudos to Benjamin Franklin for having such a great employee on your staff. Thank You!
Jason Clarke
4 months ago
Josh performed a thorough clean and professional repair in a timely manner. My only negative thought is concerning price. I know it was a Sunday but for the average person the repair cost is far out of reach.
However I would use Ben Franklin again just maybe not on a weekend.
Sarah Esquerra
a year ago
Very pleased with the service from Benjamin Franklin Plumbing! The technicians are competent and professional! We've had them out to do several things at our place. Most recent was to install a new sediment filter for our home to replace the old one. It looks great and is working amazingly!! I would highly recommend Benjamin Franklin Plumbing services. :)
Heard hissing underneath house. Called ben franklin in the morning at 819am. Melissa picked up and told me there was one call ahead of me but they will get to me today. Disclose $99 trip charge up front. I asked about financing and she told me tech could discuss details. She was pleasant and gave good impression. She calls again at 1106 and says tech is otw. Tech Tim arrives at 1128. Financing is only available for jobs over $1000 abs he said it would be nowhere near that. All prices are preset and printed in a binder. He proceeded to turn off water and entered crawl space and returns because a critter was down there and he was unsure if it was dangerous. He said I may have to call animal control. However he gives it 2 more attempts. The third time I went down too and we managed to chase the critter out, it was only a stray cat. Crawl was flooded from leak but Tim persevered and got us fixed up. I explained the financial burden being just before Xmas, and bfp allowed to pay half now and other half after Xmas. I highly recommend this company.
Brittany Turner
6 months ago
Robert did an excellent job! He was very kind and professional! He helped us figure out the issue and how to fix it! Our dogs loved him too!!’
Michelle Pawlak
2 years ago
Issue recreated itself less than a week later & they were back out in a short time that worked for me, kept their promise of waived service call fee if had to come back & cleared the issue. Once again very happy with the tech that was out who was friendly, helpful, & finished up the job so I can do laundry again! Greatly appreciated the time & effort put in clearing up the issue as well as advice & in out on how to help avoid the issues going forward!Out within 2 days, quick service. Great customer service, the tech was friendly, helpful, and honest. Greatly appreciated his input.
Cheryl Regehr
8 years ago
Eddie H was prompt, courteous and efficient with installing our new sump pump. He gave a thorough explanation of options and allowed me time to discuss the options with my spouse before I decided. We will continue to use Ben Franklin plumbing.
Anthony Scott
2 years ago
Jay from Benjamin Franklin Plumbing was very professional and did a great job. Not only did he fix the problem I had he found an issue that I would have soon had he not fixed it also. He took the time to show me the issues and what it was going to take to fix it. I would gladly recommend Benjamin Franklin Plumbing to anyone I know they do a great job.
The plumber fixed my issue with no problems. He was very friendly and explained in detail what the issue was and how to keep it from happening again. I would recommend him again.
He was awesome and gets the job done.
Sophia Rodriguez
3 years ago
Everything was great about our experience with Benjamin Franklin. The professional who helped us was excellent and stayed later even after it got dark to get our water heater installed. We are so grateful for such awesome service. I would tell anyone in a heartbeat to go with Benjamin Franklin. You won't be disappointed.
Crew replaced 1930 old galvanized pipes between 1st and 2nd floor. They did an amazing job accomplishing a very difficult challenge.
Initial contact great. Personable rep. Installers were prompt, informative, friendly, knowledgeable and respectful. Great experience.
The time they had stated came and went. I'm elderly with health and I could not stay up any longer. I would never say anything bad aboyt your company. It was a busy night. Really no one's fault, but I have my limitations. Your employees were very helpful.
Tyler was professional and did a good job explaining what he needed to do and why. He was honest and went the extra mile to make sure he did the job right.
Everyone I had contact with here was nothing but kind and professional. Our technician, Robert, was efficient and fixed our issue, and also gave us a few other repair options we are going to consider for the future. Very happy with everything and it's great to not have leaky plumbing anymore!
Prompt, friendly service and quality work.
Professional and knowledgeable. Not the cheapest but when dealing with gas lines quality is important and these guys do it right.
Benjamin Franklin Plumbing came to my aide the day I called. Austin was my technician. He was very professional and courteous. He had my problem solved in no time, and saved the day. I would definitely call them again.
Anita
Rhonda K. Rupe
9 years ago
Absolutely awful! Our hot water heater (5 years old, but guaranteed by Benjamin Franklin Plumbing for 9 years!) went out on late Saturday night and started leaking water all over the bsaement. As a courtesy, we did not call Benjamin Franklin that night, but shut the water off and called at 9:00 Sunday morning. We reached a call center who said that the booking system was down and they could not schedule service. They said they would return my call in one hour. Two hours later, no call, so I called again. Booking system still down, no idea when a plumber could come out (despite 24/7 service advertisements). I called throughout the day, was told I was on the list and someone would be out before 6 p.m. I went to bed at 10:00 p.m. Sunday with still no call even to say, sorry we can't make it out.By 9:00 a.m. Monday, still no call from the plumber, so I called and was told you're on the list and someone will be there today.Horrendous customer service - saying I'm sorry does not make up for the complete lack of customer service! I believe the dispatcher had no intention of calling any plumbers on the weekend and saved paying overtime by simplying giving the line, you're on the list and then never showing up. I would never, never, ever, ever recommend Benjamin Franklin Plumbing to anyone.
Robert did a great job replacing the manifold plumbing system the same day. He was very friendly, knowledgeable and efficient with the work. I was impressed besides the fact of getting notified but they also send a message of tech info and photo before arriving. I recommend Benjamin Franklin Plumbing .
Miranda Hayden
7 months ago
Kole was very polite and nice. He explained things to me and gave me the most cost effective options.
brittney mieske
a year ago
Thanks Tim for your business and coming over so quickly.Your service was efficient and fast! Was knowledgeable and answered all questions!
Greg McFarland
6 years ago
Kasey was very professional and polite. He ran into a little problem and didn't get shook up about it, he just fixed the problem. I would welcome him back anytime. As for the coupany, they sent help out very fast! I appreciate that. Job well done Kasey!!
Josh was prompt, professional, polite, and efficient. He kept it real on pricing and solutions to the problem. 10/10 recommend his service for your plumbing needs, big to small.
Kimberley Jones
7 months ago
Installed hardware and faucets in my two bathrooms and kitchen. Amazing, fun, and informative. Very professional!
Explained in detail the issue and how to solve it. Polite and professional. Price was in range with other companies
Tim did a great job - very professional. AND he told me, on a side issue, there is a simple fix for my kitchen faucet, which he will mention to the office when he returns. Other technicians just looked at and offered no solution. I am very pleased.
Robert Cummings
7 months ago
Josh was very professional and had a vast knowledge of what it took to repair my water heater I'll recommend Benjamin Franklin plumbing to all of my friends
Josh was on time and did an excellent job at fixing my main water valve. Now I don't have to worry about not being able to shut off the water to the house in case of any other kind of plumbing issue.
Roberta Svhroeder
a month ago
The technician was very friendly and professional. He clearly explained the inspection and was not pushy at all.
Stayed on task and very respectful
Robert was at my house to do a yearly inspection. He and his assistant were VERY thorough! Everything was checked, toilets to drains , to water heater and softener system! Robert discussed things I could do if we ever have problems regarding our lagoon. Everything checked out wonderfully! Nice to know my plumbing is in good shape!! Thanks!
Anthony Wilson
2 years ago
Representative was very professional, explained each step and cost up front. Made sure repairs were complete and to my satisfaction. Highly recommend!!
Victoria Tillson
2 months ago
Benjamin Franklin is WORTH EVERY PENNY. Responsive, professional & courteous. The tech showed up right on time and gave me no bs info & advice. We had water coming up through our basement toilet (yuck!) and it flooded half of our basement (after normal business hours, of course). Tried calling REDDI - those guys say they're 24 hr service, but was waiting to talk to someone for 40 minutes at 11:30 on a Friday night, even though I was the first caller in line. Left a message, next morning still no call back. Started a chat, no response. Called again, no answer. Decided to give Benjamin Franklin a call (at 7:30 am on a Saturday)- and a real person answered in 30 seconds. They sent a tech out immediately and he arrived right on time! Our tech, Austin was a ROCK STAR! He listened to us, evaluated all of the plumbing, set expectations and got right to work. After he was done, he gave us insight, advice and no bs. Because of his great work and no nonesense communication, we're making these guys our go-to plumbers.
Williams Fam
10 years ago
Todd was on time, and actually called ahead to give me a more specific window of when he'd arrive. He did not ring the doorbell as requested (napping kids!), and was able to fix the problem within minutes of his arrival. (Hulk toothbrush down the toilet.) He wore the shoe covers as promised in commercials, and the area was clean when he left. Would definitely use them again!
Kevin Whitman
10 months ago
Annual maintenance flush on water heater was thorough, and Austin was very personable as he explained what he was doing.
I was thinking about a tankless water heater and wanted to consult a professional first before deciding whether to head down that road. I called Ben Franklin and explained that I had a few questions, and the operator explained that what we would have to do is make an appointment for a plumber to meet me at my house and they could provide an estimate. And oh yeah, that also costs $50 or $49.50 or whatever the service charge is.I explained again that I just had a few questions that would help me find out some preliminary info, and was told again that the only way I could talk to someone knowledgeable was to make an appointment (and pay a fee).Five minutes of helping me on the phone would have helped me decide which purchase to make and what their recommendation would be, and if they were helpful I would have hired them for the install. That's all it would have taken. I've found other plumbers who are happy to answer a few questions and help me out, so that's who I'll be dealing with.I won't be back to Benjamin Franklin for any plumbing needs.
Company responded quickly and performed repair quickly and in a professional manner. Plumber was very capable, knowledgeable and friendly. Work site was left clean and inspected for quality. Overall we are very pleased with the work and how quick the response was.
Robert was professional and helpful. He got directly to work and helped me with any questions I had.
They answered the phone and got me scheduled the same day. Jason was professional and got the job done. The hob was done fast and clean up was perfect even put extra screws in the deck A++++
Josh does an amazing job. I have used him for a number of plumbing jobs around my house. He was professional, thorough, and very nice. I highly recommend him and Ben Franklin Plumbing!
Robert Coupland
a year ago
Brian walked into a horrible mess. the drains had been improperly installed when the house was built. Every time they came out they discovered more things that needed repair. When the job was finally done, it was done right. Was not inexpensive, but was done to code and was done well. Every time we have used Ben Franklin they have done quality work. Extremely pleased with their work.
John was very knowledgeable and provided me an estimate for the job. He was very professional. He also answered all of my questions.
Tim was at my home within just a couple hours of me calling. He was quick, professional, and personable.
Josh was friendly, professional, prompt and highly skilled at fixing our plumbing issue. Great customer service. We are switching from our current plumber to BF and asking for Josh.
Diane Zeller
10 months ago
Josh was awesome.! Very professional, friendly and he installed the new hot water heater in a timely fashion. He laid tarps down for removal. Came back the next day and hauled away an old water softener, replaced a shower head, and showed me how to make the water warmer in the shower. I would recommend these folks to everyone.Thanks so much! Diane L Zeller
This is the second major job we have had Jeff for our work for and we couldn't be more pleased! Very quality conscientious and thorough. Thanks!
phil Alexander
a year ago
Josh did a fine job, including explaining what was and was not done, and was very prompt and responsive
Robert was very professional and took the time to explain the problem, why it occurred, and what he would do to resolve it. I really appreciated the extras: testing my water and checking my sump pump. He was awesome!
Megan Caulkins
6 years ago
Andrea was very friendly on the phone when I called to make an appt. She even called back after a cancellation and asked if I wanted an earlier appt. Garrett the tech was very helpful and explained everything. Honest and upfront about costs, and even gave good tips to help prevent the problem in the future! Will definitely be calling Benjamin Franklin Plumbing for all of our plumbing needs!
Carol Rausch
10 years ago
I called Benjamin Franklin Plumbing yesterday as I had a clogged up drain. They arrived on time, were very polite, explained everything in detail and gave me an estimate before they started. Todd worked hard for two hours and got my drain completed cleaned out. I would definitely recommend them and will certainly use them when I need a plumber again. Their price was very affordable. Todd was very friendly and polite. Good job Todd!!!!
Rebecca Whitely
a year ago
Very pleased! Left a message for a service request and they replied promptly and I was able to make an appt for the next day. Technician arrived promptly and work was done in a very efficient manner. Jason was clear and precise and knew what he was doing. He left recommendations on a couple other things he noticed while here, which I appreciated, and gave me a realistic time frame of when they should probably be taken care of.
Douglas Southwell
9 months ago
Josh did a great job. I had a major leak in my basement. Once called they were at the house in 30 minutes. Fortunately the problem was not too difficult, and they were able to replace the pipe and get me back to normal. Will use them in the future.
Catherine French
5 months ago
Brian was very savvy about things and found a way to get the job done without having to cut the wall. He was very knowledgeable about older houses.
David Staples
2 months ago
Another excellent visit from Robert. He works with quick, accurate, efficiency and clearly takes a personal interest in the long-term viability of the work and in the customer's particular environment and equipment.
Tasha Marshall
9 years ago
I was thrilled with my experience with Benjamin Franklin Plumbing. The plumber (Ryan) showed up on time, explained all my options and stayed until the job was done. He was very polite and professional. Will call them again if the need ever arises. Thank you, Ryan!!!
Michelle J Bell
4 years ago
I am very happy and satisfied with the service I received tonight from Jose. He was friendly , answered my questions and reassured me every step of the way throughout the process of cleanng out my drain. I will definitely use them again!
Tim was on time, great customer service, gave very detailed info on my hot water heater issues and pricing, I have used benjamin franklin plumbing before and was very satisfied and tim will be back friday to replace my hot water heater. I highly reccomend BF plumbing
Licha Balderas
3 years ago
Tim and his assistant were great. He was on time and very professional. What I thought was a clogged garbage disposal turned into a bigger project. Tim explained and showed me exactly what was going, I didn't feel like he was trying to just get more money. I would recommend. Thank you.
Cynthia Hoffman
4 years ago
Great service! The dispatch called and the plumber Garrett was able to come early. Fixed the problem after giving me a detailed explanation and several options. I have used Benjamin Franklin in the past and will continue to use them!
Royce Holman
8 months ago
Josh was on time, fast, and through before you knew it. I don't think think he was there 30 minutes. I was very happy with the work done! 👍
Braden was the Technician dispatched to install a water hydrant in a different location. And I will request Braden next time I have the need to call Ben Franklin .
Shawn Forsberg
a year ago
The technician was able to come earlier then planned which was great. On arrival he was professional and friendly, he answered any questions I had and took time to explain what was going on with my water heater. He advised he could replace some parts but due to the age of my water heater (16yrs old) they might not last long. I appreciate Josh's candor and explanation about what would need to be done with a new installation. Some companies might have done a couple hundred dollars worth of work only for the tank to fail a few months later. Instead I was given an estimate for options for replacement and now know what signs to look for when the tank is getting close to failure
Gus and his awesome team member came out today to fix my washer hook ups. They were really nice and professional. On time? They even called 2 hours before our scheduled time window because a space had opened up. After having a bad experience with another well known plumbing company I was extremely satisfied with Ben Franklin. Thank you!
Tom Gaulding
2 months ago
Tim was out within the hour of calling. He quickly confirmed the need of a replacement pump and proceeded to fix the problem. He even found another issue that we fixed while he was here. Total time from call to Tim finishing and walking out the door was less than 2 hours.
I had to struggle and fight them for 2 days just to get a technician out to my house to figure out why my crawlspace was flooded but then they wanted to charge me $130 dollars just because it was after 5pm! The technician came out and took a glance at our water heater, didnt try to find where the leak was coming from into the crawlspace at all, and tried to upsale me a full house repipe for 8 grand! For as busy as the technician claimed their company was, he certainly wasnt worried about sitting in my house telling me some story about his grandma for 20 minutes instead of doing his job! I called reddi the next day and they came out and only charged me $40 bucks travel cost rather than the $130 after hours charge. Reddi actually diagnosed my problem (a tripped pressure release) and only charged me $1500 to replace my water heater, even stating the repipe was totally unnecessary! Dont use this company! They're all commissioned crooks and are trying to rip you off by selling you stuff you very clearly dont need!
We were very impressed with their promptness and professionalism. Robert kept us informed of everything he did as he did the clean out of our drainage pipe.Would recommend them!
Jason Carlson
2 years ago
This is the second time I’ve had Benjamin Franklin come out for some sort of service, and both times have been outstanding. The technician was very friendly, knowledgeable, and thorough. So glad Garrett was working a late Saturday evening to help out with our clogged drain. I will not even bother calling others in the future. Benjamin Franklin plumbing will be my first and only call! Thank you, Garrett!
All of the BF workers we encountered were friendly, professional, and extremely helpful. The technicians worked hard and got the job done ahead of schedule.
I would highly recommend Benjamin Franklin Plumbing!
Derick Johnson
2 years ago
Gus and Garrett were on time, knowledgeable, highly professional, clean, and genuinely happy to help. They went far above and beyond to provide quality work and an overall great experience. I really enjoyed welcoming them to my home and as someone who has worked in the trades I can say they are truly people I would trust and recommend! Can’t thank them enough for all their help!
victor reynolds
a year ago
Josh was professional, arrived on time and performed
The work quickly in a thorough manner. Highly recommend
Tim, our technician, came next day to replace our water heater. He did a fantastic job, didn't try to up-sell me on something I didn't need. We will continue to use Ben Franklin Plumbing, and we appreciate Tim and his hard work.
Kathleen Jansen
8 years ago
Ben Franklin was great, the tech that came was Ken P. and he made sure to find us several possible solutions when our water tank leaked, especially since the new tanks wouldn't exactly fit where our old one was. They all involved getting a new unit, but he laid out the different water heaters we could choose from, along with their warranty packages, so that we could find one that would work best for us, long term. I am looking forward to endless hot water now, and I'm really happy with the option we chose. I will definitely call them for any other plumbing issues we have!
Abdula Al-Sharieh
5 months ago
Last week i called and Lexi answered and was very responsive and friendly. They were not able to help with my septic issue but referred me to clutter case. They were able to help me and get me squared away!
Melissa Harrington
11 years ago
I am a very happy first time customer! I called two plumbers when my water heater started leaking all over the floor, and Benjamin Franklin had friendlier customer service reps and could give me a more clear estimate on time of arrival so I chose them.The plumber arrived within about 30 minutes even though it was late in the evening. He was very professional and friendly, and made sure to cover his shoes with booties and lay out a long cloth all along the stairs and hallway so he didn't get the carpet dirty. He took time to explain everything in detail and answer all my questions. He even went above and beyond and helped me with a separate faucet issue I was having without charging me. I was really impressed with his customer service, and I felt like he was very thorough and did a fantastic job.
The service person was prompt and got the work done with no issues! Appreciated the communication, though the cost was a little more than expected.
Tim was very professional and polite. Very knowledgeable and fast. Would highly recommend him for future services.
I have tried to use them several times... They are always INCREDIBLY more expensive than the competition. They try to bait you in with coupons' but all they do is dramatically increase their prices. I given them four chances all to bid and they are so much higher.... I'm not a penny pincher, I don't mind about $30 or so, but in this most recent case they were $169 higher. Someone is trying to pay off their franchise fee fast - on your dime, excuse me, on your C-Notes!
Excellent service. Called for a blocked drain and then added 3 repair items we had been putting off. Tech was efficient and professional.
charlene raida
2 years ago
Ben Franklin = Service you can trust!!
Greg was professional and persevered until he found the best solution. He spent 5 hours out in 27 ° weather and snow! He didn't give up until he had fixed the problem, which makes him a hero in my book!!
richard hardin
2 years ago
I've used Benjamin Franklin Plumbing before and have never been disappointed. This time I thought I needed a new sump pump, but Gus was very professional and thorough. He discovered the problem was much more complicated, and got me set up for follow up service. Gus was pleasant, patient, and really knew his job. Kudos to him for listening to me ramble on about unrelated stuff! He's a great technician and you should be proud to have him on your team.
Tim was timely, professional and thorough and explained precisely what needed done and what the price was so I could make an informed decision. What a concept. Tim was not your fathers plumber.Will use Ben Franklin again and will tell all my friends.Thanks to Tim and Ben Franklin
Tyler was very professional and did a great job
Josh was so helpful and friendly. He ordered for the tankless water heater install that will happen tomorrow. BFP is always professional, always reliable, always trustworthy.
My hot water heater went out on Saturday, and I figured it would probably be Tuesday or Wednesday to get it replaced. (I wasn't going to call on Sunday because it was not that much of an emergency.) I called them Monday morning, and by 2 o'clock that afternoon my new water heater was installed! Tim, the technician, was very professional and explained everything to me in detail. (He even did some repair work on a connection from my furnace/air conditioning unit to the chimney, which was not his responsibility.) I didn't do any cost comparisons with other plumbers, so I can't relate my cost to what others might have charged, but I believe in paying for good service, and not having to worry about getting 2 or 3 other estimates.
Tyler Strecker
a month ago
Brian and Rudy with Benjamin Franklin went the extra mile today when they ran a gas line in our house for a gas range. The range showed up earlier than expected and they stuck around longer than originally planned to install, level, and test the range. Definitely impressed with the quality of service and character of personnel.
The service Tech Eddie was very friendly and worked quickly. The price to clean the drain between kitchen sink and main line was $230 with a 15% off coupon. I think the price to clean a drain is a little bit expensive.
Nathan OESTERLE
2 years ago
Greg was fantastic. He gave me the prices on an itemized list before starting on the work so I knew what the money was going to. Even though the work took longer than he thought it would (because of how bad the clog was), the price didn't go up. Definitely will use them again.PSA: Stop flushing wipes down the toilet.
Appreciate all of Josh's efforts in getting this leak fixed. He went above and beyond locating the necessary part for this as it was an older system. Would definitely recommend your company.
Robert was very friendly and helpful in getting our drain unclogged. Benjamin Franklin plumbing is the company we have used for years.
This was my first time using Ben Franklin Plumbing. Gavin was incredibly helpful and kind, calm and respectful. I just wanted to make sure my sump pump was in good working order since I'm a new homeowner and it seemed to me quite LOUD. All was well though, and I will continue using BFP for future needs!
I love doing business with you guys! Thank you for the years of service you have provided us. Always comes through and gets the job done in a timely manner. If you haven't gone BF then you've been calling the wrong people!
Company staff and service employees, (Guss & asst) were all very courteous and professional. They took the time to answer all my questions and were the most reasonably priced in the area.
Patricia Davis
3 months ago
Very thorough. Great job for water softener.
Ken P was welcoming and easy going. I most liked that he was informative. I know more about water safety and the differences in quality of garage disposals than I ever did. He gave me enough and more information to make the best informed decision for my situation. And I thank Ken P for that.
21st Century Cleaning Service
3 years ago
I am very pleased with everything about this business. I am very pleased with the techs because they know what they are doing and explain it to the customer. Colton Rocks! I have done business with two other techs but did not get their names. But they were also very knowledgeable.
Josh was on time and did an outstanding job! He knew what to do and handled it like a professional. Was a 1/2am emergency call and in the end we were up and running.
I’ve gone through other companies to clean out my sewer line and have been disappointed with the results. I called Benjamin Franklin and had no issues for years. It was time to do it again and once again they did a fantastic job. 100% worth the money. Very professional and helpful. Answered all my questions and made sure I knew what my options were. They are the only plumbing company I will use.
Ben Franklin is always professional and courteous. You never have to worry about who is coming out to your house for service. They are always clean and professional, and their knowledge and expertise is top notch. We have never had any problems with a job done by Ben Franklin. We have used them several times and have not been disappointed.
Steven Schlotfeldt
2 months ago
I was very happy with the work done by Joshua from Benjamin Franklin. Joshua did an awesome job and was very knowledgeable and professional.
Herschel Middlebrooks
3 years ago
Great service, as always, and the technician was very professional and helpful. what we thought was a problem was instead our tankless water heater needs servicing. That job was scheduled for next week. The other issues was successfully corrected, Thanks Michael!!
Was very happy with service. They were very professional on job sight. New water heater works great. I would recommend to anyone that hasn't used them give them a call!!
Michelle Armbrister
a year ago
They were awesome! Fixed it successfully that day so we had water again.
tThe replaced my toilet recently. best experience I've ever had. Tech was personable, knowledge, clean & neat. Expensive and well worth it. Easy quick a pleasant experience. Will use them aggain as I have
more replacement plumbing to do. Thanks Matt K.
Kendal Warkentine
2 weeks ago
Wonderful job and quick with his work.
Joseph Monsam
3 months ago
Chris Wood did good work and was both pleasant & very professional.
Just Face It
2 months ago
Gus was knowledgeable, efficient, personable, and kind. He was very transparent in costs and time frame. We felt right at home with him in our house and he cleaned up after himself. 5 star employee!!
Joshua Little
3 years ago
Ken was a very well knowledged plumber, who gave me every option and pricing before he even started. He was very personable and respectful. I will definitely be coming to Benjamin Franklin plumbing for any future needs!
The plumber came to my house quickly and right away could tell me what my problem was. He explained everything in great detail and fixed it perfectly. It was nice that he explained it in a way that I understood. If I have another issue I will be happy to call on Ben Franklin Plumbing again.
Gus deserves ⭐️⭐️⭐️⭐️⭐️! Not only did he show up on time both times we used him, he was able to detect all of our sewer problems and give us the best options for repair. He was very knowledgeable and professional! Would definitely recommend Gus and Benjamin Franklin plumbing for all plumbing needs!
Like most people, I found out I had a problem after I got home from work. I got a quick response, very polite service, and no overtime fees. Bottom line, when I was looking for reviews I only saw a negative reviews on places. So if you're reading this--this is the company that you want to call. Eddie was very kind and explained everything. He didn't even mind my continuous questions -- I get curious to know how things work and the best way to learn is to ask an expert, and he is.
Your Service person was awesome.I’d lost my Husband just days before my sewer backed up. Jason was prompt polite and very kind.Although it took much longer than he expected he was unfailingly polite and kind.
My mother needed her leaky faucet replaced. At an expense of $700 Benjamin Franklin Plumbing installed a new faucet with a year warranty. Immediately after the year was up it began leaking again and now the sprayer is stuck in the on position and she can't use her sink normally. When she asked me to look at it, it was obvious they used the cheapest material possible to replace the faucet. Very disappointed that they would take advantage of someone on a fixed income.
Jeffrey LaVoie
3 years ago
The only complaint is that the technician could have spoken a little more before acting. I had my bathroom sink unclogged and didn't think to move my toothbrushes and things from next to the whole. Needless to say those are trash now.He still did a great job, but just a little more Would you _____ would be nice to keep things cleaner.
Dakota Bumpus
2 years ago
Jason was nice and very knowledgeable, he didn’t hesitate to answer any question I had and was honest about everything. That type of trust is some what scarce in the trade world so finding it in Benjamin Franklin goes a long way and they will forever have my business. Definitely recommend!
Good, thoroughly explained what needed done & why. Cleaned up afterwards. Our water heater went out this morning and he replaced it and the outdated fixtures mid morning. Love doing business with this company. They always take good care of us & our home.
Steven Cheever
5 months ago
They were very knowledgeable and professional. I would totally recomend at anytime.
Ryan was very friendly and professional when he entered our home and the whole time he was here. He put on foot covers to protect our carpets when he enteres our home eveytime. Answered all of our questions and was very patient to be sure we were satisfied before he left. Would highly recommend this company for any plumbing service. They have always done a good job for us and been very price competetive.
Didn't fix completely. The tub still won't drain even though it did drain after he snaked it. I called and asked for them to come back and do again. They wanted me to pay more money to come back out. They're supposed to be 100% satisfaction guaranteed. I'm upset at thinking of paying double for what should of been done right the first time. If Benjamin Franklin wants to help me fix this problem I will remove this review and make it a positive one.
Ryan Schroeder
6 years ago
Jay L. was my technician. He was great. He showed me everything the was doing and helped me learn more while replacing my old sump pump. Would very highly recommend.
Patricia Little
8 years ago
Eddie H was out technician. He was very professional, informative, and answered all my questions. He discovered and fixed our issue very quickly, and was a great representative for Benjamin Franklin. All my future plumbing needs will go through them.
david pearson
2 years ago
Jason was amazing and very thorough! Did not leave until the job was completed. Very professional and courtesy. Would highly recommend Jason for any plumbing services
andrewlharris1
a year ago
My wife and I both thought that Robert, the technician, was very friendly and professional and did a great job bringing in the 8 bags of salt for the water softener. We couldn't be happier with his performance.
jeremy stover
3 weeks ago
Got there quick, did a great job troubleshooting and fixing issue. Very reasonable pricing.
Thomas Bailey
5 months ago
He arrived on time. When to work checking the area. He looked under the house. He answered my questions and he gave me three quotes base on the type of new pipe.He was very friendly.
Donna Lummus
4 months ago
Work was done efficiently. Jeff answered all my questions. Clean up was done as I was told it would be.
Very quick response. Bathtub started leaking into the basement and couldn't get anybody else to come out on short notice. They came in less than an hour and did a great job. They will be at the top of my list to call next time, and with my house there's always a next time. The price was more than reasonable.
Ken P was our service tech today. This was our first time using Benjamin Franklin Plumbing. Ken explained everything he did so I understood. Ken is very personable and professional. And he worked quickly but never seemed rushed. He is definitely who we will request when we need plumbing work done.
Hysterically Heddy
a year ago
There's one lady that answers the phone that was very helpful and sweet, and then there's another that I wanted to be a Karen to because she was very rude. I've dealt with her before and she was rude then also. I don't recall either of their names. But my plumber technician was great. Tyler was very punctual, helpful, and personable. I give him a 5. I give the first lady I talked to a 5.5. I give the other lady a 3.
suzanne robertson
4 years ago
We had a plumbing issue at our home - septic backing up into a bathroom. I called Benjamin Franklin and they had a technician here within a few hours. Garrett D showed up as scheduled did a fantastic job explaining everything to me, being respectful of my home, and most importantly diagnosing the problem. He also carefully explained all the pricing and made sure all my questions were answered. At this point the problem has been diagnosed and the services needed to fix the issue are scheduled. So far my experience has been fantastic. Hopefully the next step goes as smoothly.Edit- The larger portion of the job was completed by Jeff and Jose and went fine. It involved digging, chipping and putting in a new clean out. Jeff and Jose did a great job and even answers some unrelated questions on other plumbing.
Showed up ahead of schedule.. easy going , knowledgeable as well as informative..Professional..
Greg came out to inspect and give us an education on sump pumps. He was fantastic and also gave us input to all of our plumbing as we had just moved into the house. He was very professional, knowledgeable and easy to talk to. He is fantastic!!!
Thomas Davidson
3 years ago
Nathan was very quick to find the problem,. he was very quick to get me a estimate and I said OK. He went out to his truck for parts and began to do the repairs.when he was done he picked up his tools.He checked to make sure everthing was back where it was. He asked if we had any questions? We said No and said thankyou and left.Thanks Tom
Tim was wonderful he was quick on his feet and was professional. Really took the time to inspect things and even when we had other issues he also quoted us along the way! Will be letting him fix our toilet and install a whole faucet for the sink and install new garbage disposals. He fixed out shower valves and switched out our part for the shower head
We called Benjamin Franklin last year to do some plumbing work in our house. They were very polite and neat in their work. Very courteous to us and they do excellent work. We have used them several times over the past year and have always been more than happy with their work and their courteousness in providing us with quality products and they stand behind their work.
Excellent, simply excellent care and advice. The young man knew what he was doing, made certain I knew my options and quickly did his job. Well worth the money.
Ann Clements
8 months ago
John Wood did an excellent job at giving us a free quote on a gas line installation for a gas stove. He was here when he said he would be and gave us the estimate we were looking for. Thank you John
Extremely quick response time and very helpful. In getting our issue solved. Gus was very professional, to the point and took care of our needs above expectations.
Kimberly Ralston
11 months ago
Tyler came back and installed our hot water heater - highly recommend! He’s professional and nice (and loves on our dogs!) thanks Tyler!
Angie Valentine
2 years ago
Tim was super helpful and professional. He explained what was going on in our home and I am very pleased with our service. Will definitely use again.
Benjamin Franklin provided excellent service for me recently. The supplier from whom I purchased new toilets did not order them when requested and so my installation date with Franklin Plumbing had to be rescheduled. Despite the fact that it was the supplier that made the error, Jay at Franklin offered to install the toilets on his day off on a Saturday, at no additional cost. Jay did an excellent job installing the toilets and I am very pleased! I highly recommend Benjamin Franklin Plumbing and greatly appreciate Jay's service.
The tech sent to me was very kind, professional, and knowledgeable. He offered a few solutions with estimates, and was not even slightly pushy with trying to aquire the repair.
Comrade Chairman Obama
a year ago
Called ahead, obviously knowledgeable, professional and courteous, and did a great job. It was a dishwasher installation. Always satisfied with Ben Franklin!
Tom Hollingsworth
2 weeks ago
The plumber was on time and explained what he was going to do with pricing before he started job. Very courteous and professional throughout the install.
Steve Griffin
9 months ago
Great service, very responsive, and professionalism is top notch. Will continue using them for needs at my nursing home.
Teresa Barrett
2 months ago
Tim was professional and quick, and explained everything clearly. I appreciate him!
Worked with us and offered options to be sure we were informed and tried to make the service repair time as short and precise as possible
Tammy Russell
2 months ago
They were very quick to respond to our emergency that happened late in the day when they learned that we had to shut water off to the house, they sent someone out quickly and fixed the problem so we could have water back on that evening. Gus, was professional and found the problem immediately and fixed the leak quickly. Thank you for a pleasant experience.
Joshua was very professional and knowledgeable, he explained everything he was doing and priced everything accordingly. I called about a water heater and he replaced that but we still smelled gas and it was coming from the gas dryer so he also fixed that. I definitely would use this company again.
Tim was nice and very helpful.
Chaille Blount
8 months ago
Austin wasn't even scheduled but came between spots. Our water heater was in need of flushing but we feared it was leaking as well. They put us on call just in case. He called a half hour later and came out. He drained the water heater and fixed the valve in no time flat. We recommend over anyone else. All totally covered under warranty too. Plus he was super understanding of towels all over the house because of a kitty who recently had emergency surgery. Thank you so much!!
Sandra Garrigus
2 years ago
Greg was very professional and fixed our plumbing issues quickly. He explained what was wrong, quoted how much it would cost, and wasted no time getting busy.
Leslie Nemechek
3 years ago
Nathaniel and Ashton did amazing today. They were here on time, honest and open with me, and they gave me great news by finding my clean out! I would recommend this company 100% for anything that you need help with!!!
Waylon Pearson
7 months ago
The technician, Kole, was a nice guy and very pleasant. He assessed the issue and was able to fix it. He presented my options clearly and answered all the questions I had.
The two gentlemen were on time, friendly and professional. They did a nice job.
I found that my sump pump was malfunctioning after a good 3-4” rain. The basement was just beginning to become wet. I spoke to Benjamin Franklin and they said they would contact me when they had an available technician. In a little over an hour’s time I heard from Benjamin Franklin. The technician, Jason, was there in no time. He went down the basement, taking care to not dirty the carpet on the way. He immediately sized up the problem and began the repair which required a new pump. In about an hour’s time the pump was installed and operational. Jason was very cordial discussing the pros and cons involved with sump pumps but getting the job done at the same time. His quick and efficient work saved me a big headache. Thanks!
Jonathan Stutz
a year ago
Great experience. Very responsive and professional and focused on fixing things the right way
Torin Andersen
a month ago
Prompt and positive as always. Great job and problem solving to get us to the goal we were looking for. Great communication!
Sandra chaput
7 years ago
I was late calling Ben Franklin Plumbing but they were so helpful to get me a technician out to my house late in the evening but I felt lucky that they came because everyone else I called could not make it till morning which would of made my mess even larger. They sent Eddie H and he was so helpful to get my sum pump replaced so that no more water could come in my house. Eddie was very professional and gave me all the information I needed to know on my sum pump and other options to think about so that this mess could be prevented in the future.
Josh was informative and kind. He laid out our options and ensured our understanding. He did a job well done in no time at all. We'll be sure to request his expertise for any future fixes or upgrades. Thank you!
Jason was professional and personable, quickly diagnosed the issue, and provided a few options. He offered a variety of discounts to get the work done and advised it could be scheduled quickly. I appreciated his honesty, friendliness, and competence.
Gus did a great job. He was very informative in explaining the different options available to me. He was good to let me know how progress was going. He left the area he worked in cleaner than it was when he arrived. He was good to answer all my questions. I was very impressed! I would highly recommend him!!
Shannon Carter
2 weeks ago
While the pricing might be more than other options, the service is phenomenal. He was patient answering all our questions and very thorough. I will absolutely be using them again. AAA+
Karleen Jauregui
4 months ago
Tim was very professional and knowledgeable.
Friendly, expensive, and extremely inept. They left a bathroom faucet inoperable and told me I needed a whole new faucet. Another plumber quickly replaced the cartridge insert in the handle and it's like new! Then they dug up a drain line in the backyard and only cleaned out one of the two pipes leading to it - had to have another plumber dig it up again and attach the second line they cut through but did not reattach. Stay far, far, away.
John and helpers were on time, professional and seemed pay attention to details. We’ve used Benjamin Franklin Plumbing twice before and have been pleased with their work.
Technician Tim Harder came out and did an excellent job diagnosing our problem and giving us estimates our ways to fix the problem if it persists going forward. Can't recommend him enough. Thanks for the great experience.
Called out to replace shutoff valves, flush water heater, ended up replacing kitchen faucet. The technician (Tyler) was quick, knowledgeable, professional, and personable. Though Benjamin Franklin may be a little more expensive than average, the level of service, professionalism, and warranty is second to none.
Mary Covington
2 weeks ago
Josh W. Made my plumbing experience painless! He carefully explained what he was going to do and the reason my problem occurred. He obviously enjoys his job and is very knowledgeable. I highly recommend Benjamin Franklin Plumbing. Fast, easy, friendly service. Thank you!
Greg did a wonderful job sharing information
about what was needed. Estimate sounds very fair and something I can manage. Look forward to using Benjamin Franklin for my plumbing needs. Thank you
Very professional, explained everything before they did it. Very polite, friendly, and the only company we’ve ever gotten to get back almost immediately after a phone call on weekends and come out and provide service.
The whole staff at Benjamin Franklin Plumbing was very helpful. We talked to Beau and asked for a tech to be sent to our home to give an estimate on a submersible sump pump and a water pressure back-up sump pump. Jay (the tech) came out and explained the procedure he would use to replace our old sump pump and back-up. He explained everything very well and figured up the cost and considered any discounts we might have. He was very careful in installing and testing the unit and was very careful to explain how we were to test the sump pumps every six months. He was able to install these units within the next day and left the house cleaner than when he came. My husband, Jim and I were very pleased with the work done. He is for sure the one we'll call the next time we need plumbing work done.Toni and Jim Warren
Tracy Drosselmeyer
a year ago
On time. Very professional. Explained what they were doing and how long it would take. Checked with me on repairs. Very clean and tidy work
We had an emergency sewer line blockage on a Sunday. Benjamin Franklin Plumbing was the ONLY company that would come out or even return my call. She said she’d send someone immediately if I was available. Yes!! Please send someone! I’m not sure why the other companies thought our family could just go for a day or two without using water. I guess my point is, don’t advertise that your company does 24 hour emergency calls if you actually don’t. The serviceman from Benjamin Franklin was awesome and honest and walked us through every step of the process as he was going. He was here for a few hours and I know our problem is actually fixed. Thanks SO MUCH!!!!!!
Gus is the man. Got straight to work, very transparent in all of the financing costs and went over all our questions to make sure we understood what would be happening.
I called around 1PM and was told someone could possibly come by the end of the day. Got a call that service was possible today. I was already impressed with the promptness! John and Tyler came out. They wore masks and shoe coverings. They were thorough and explained everything to us. Very quick and professional!
James Tangeman
a year ago
WE HAD EXCELLENT SERVICE WITH BENJAMIN FRANKLIN AND ESPECIALLY KEVIN. HE WAS MOST HELPFUL , SPEEDY SERVICE ALL THE WAY AROUND. I WOULD CERTAINLY HIGHLY RECOMMEND THE COMPANY AND KEVIN AND HIS HELPER BRADEN.
Raymond thompson
7 months ago
Excellent work. Very happy with the extension of the sump pump pvc line to the lake.
Logan Andrews
4 years ago
Septic line was plugged from roots. They came out said they couldn't fix it, needed the line replaced, priced the job around 4,000 dollars. We told him that wasn't in our price range and to try and clear the line. He spent 20 minutes working on it, said that he couldn't clear it and in fact made it worse. He then charged us 150 for the camera and 140 for the 20 minutes he spent trying to clear it.Called Reddi Rooter out. They spent nearly 2 hours clearing the line and it is now cleared completely and working fine for a total of 300 dollars.
Amber Marshall
10 years ago
John was very professional, arrived on time, and took extra precautions to make sure our home wouldn't get damaged or even dirty. He was knowledgeable enough to diagnose the problem over the phone, then confirmed his assessment when he arrived and quickly made the necessary repairs. We wouldn't use anyone else in the Wichita area, Ben Franklin is the best!
Gilbert Kisang
3 years ago
When I called they on a Saturday afternoon they didn’t have anybody available for Saturday evening and promised to send somebody in Sunday morning. To my surprise they sent somebody Saturday evening and my problem was solved to my satisfaction.Josh was very professional and he explained everything very clearly to me.
Bobbi Sinnett
2 months ago
Chris was professional, very knowledgeable, kind, thorough and patient. He took the time to advise each action he was doing and why. I will most definitely be using Benjamin Franklin again in the future, and requesting Chris is possible. He is truly an asset for the company.
I called at 3:15 this afternoon and spoke to the nicest lady, on the phone. She said someone would be right out to help me with my sink problems. She told me upfront there would be a $29.00 call out charge. Within 30 minutes Garrett showed up. He was so friendly and knowledgeable. He was cleanly dressed and had awesome clean, wavy hair. I appreciated the fact, he put down a mat in front of my sink when he worked. Within no time, he had my sink and dishwasher running again. He gave me several suggestions to prevent further problems, which I was happy to have. I was so pleased with his service, I asked for an estimate for future service, on a hot water heater. He is an asset to your company. Thank you Garrett!
Josh is an awesome technician! Friendly and really knew everything about the job to be done. He throughly explained everything before he began. Benjamin Franklin was also very responsive and had the technician there first thing!!
Thank you BF and Josh!!
Grant Goodvin
5 years ago
We had a leak in our hot water heater that we discovered early Christmas Eve morning and we called Benjamin Franklin Plumbing to come out and see what they could do. We were in a tight spot because we were leaving town the day after Christmas and had some friends housesitting for us so having the water heater replaced was something that had to be done before we left. 2 hours and more than $1,800 later we had a new 6 year 50 gallon hot water heater (we were quoted over $2,100 for a 10 year 50 gallon hot water heater). After a couple of hours I went down to make sure everything was ok in the basement where the hot water heater is and found water leaking out of one of the pipes they installed above the heater. An hour or so later someone showed up and fixed the leak at least but after talking to people and telling them how much we paid I feel like we were totally taken to the cleaners. I will never use this business again and will actively spread my story in whatever avenue I can.
Bronna Stafford
3 years ago
Josh ( plus Tim and Colton) is extremely knowledgeable. He explains everything so you know what’s going on. I have been very glad I switched to Ben Franklin.
Christy Rafferty
a year ago
Josh was punctual, friendly, honest, and hard-working. He did a great job of helping my geriatric parents with their sewer problems.
Definitely wasn’t expecting a clean cut professional. But Jason was everything we needed! Best plumber and stand up guy I’ve met. When you own a business and care you want someone that cares about us all! And he definitely made my day better! THANK YOU!!!!
Tim was very thorough with the repairs and didn’t stop until the job was done to our satisfaction. He’s an excellent professional plumber worth his salt.
Was able to get service the day I called, which was important because my toilet was rendered useless until they arrived. Jaime and Chad were true professionals and able to accomplish the job quickly and accurately. The 2 year warranty is great to hear. I've been using ben franklin for 5 years running. Their club is a good deal if you're home is more than 5 years old and you'll be in the area for awhile.
The biggest compliment that I can share is Josh’s willing to work late. We had an appointment the following day, but he made time to come out the day that we placed the call and made the appointment. He also rerouted the gas lines to the water heater and our furnace so that any future work that needed to be accomplished on the water heater would be easier for the next technician. Josh, you’re a modern day hero in our eyes. Many thanks.
Very pleased with service and results.
Kelsey Spangler was very prompt and courteous, and did excellent work. Would highly recommend her again anytime.
Awesome fast service. Garret D. Did a fantastic job and was quick and courteous. He also discussed the overall health of my hot water system and will be helping me in the future to keep my tenants dry with warm water. I will be asking for his technician by name! Thanks again
Josh did a awesome job and he completed the installation in 3 hours. Benjamin Franklin plumbing are not the cheapest but they are the best.
Deja McPherson
a year ago
Arian was amazing! He was very informative, kind and did great work! Thank you again! We will definitely be using this company in the future!
We discovered a water leak friday night in our basement. We called Benjamin Franklin Plumbing because they offer 24 hr. service. It was a relief to know someone could help us outside of regular business hours. Eddie Hudson was our service tech. He figured out the problem quickly and was positive & professional. We really, really appreciated his prompt help!
Came out to my place of employment after hours to fix our hot water. Fast, professional and then Garrett followed up the next day (a Saturday) to make sure we were still in business! Awesome service!!
Josh was very professional and efficient. He explained my options for the new water heater and I feel that I got the best deal for my circumstances. Having all the necessary parts and equipment to complete the job in his truck made the experience less painful than I have had in the past. I would recommend Ben Franklin to others that are in need of water heater replacement.
Michael McAfoos
7 months ago
Technician was very knowledgeable and friendly. He explained the problem and quickly repaired the issues. Will use this service with any future service requirements.
Srijana Adhikari
a year ago
I am so impressed with their work and times, my kitchen sink water is not coming but she solve the problems so fast. We recommended everyone.
Chelsea Hampton
9 months ago
We had a different company come out earlier that day and told us they couldn't fix our backed up bathtub. We called Benjamin Franklin and made a last ditch effort to see if they could send someone out today to help. They were able to get a technician out same day and only in about 2 hours after the initial call. Tim came out and he was absolutely amazing! He listened to the concerns we had and throughly looked over out main drain layout. He was very friendly, polite, professional, and clean! He did a fantastic job and even gave us some pointers for our bathroom remodel. Will definetly recommend and use them again!
Patty Lambert
7 years ago
Leak occurred on a Sunday evening - not ideal timing but are plumbing problems ever? Called and they said when technician was done on the call he was on, he would be sent out. About 1 1/2 hrs later he was at our doorstep. Eddie was very professional and friendly. Knew exactly what he was doing, found the leak and fixed it in short order. He cleaned up the mess and was done. He gave us a recommendation for someone to fix the drywall that was damaged too. I'd highly recommend him.
Risa Jackline
2 years ago
We bought our home several months ago, and wanted to have the Instant Water Heater serviced before winter. This company was available the next business day, and they called to tell me a serviceman was on the way. Ken was polite, professional, and even gave me an estimate for the kitchen sink disposal the same day. Will def use them again.
Dan Dickgrafe
2 months ago
Beware of Benjamin Franklin Plumbing. I will never use them again.We purchased a loyalty service contract with Benjamin Franklin Plumbing, in hopes that it would be a cost-saving feature.Although they offer a 10% discount on SOME fees, their inflated rates and prices for equipment far outweigh the benefit.After being given a third overpriced estimate and a bait-and-switch offer in less than two years, I’m done. The money we spent, and they refuse to refund for the service contract, is the LAST money I’ll ever give to Benjamin Franklin Plumbing.
Ashlie Negrete
8 months ago
I must say that Benjamin plumbing is a great business. With My my wife passing away just days ago. And My financial situation being totally broke they did not hesitate to stop talking about money and got right to work. Robert was evert good with the job every sympathetic.
Colton was my technician and he did such an awesome job! He came out on the weekend which I greatly appreciate, and he was super nice and his work was the highest of high quality! 10/10 recommend 👍🏼👍🏼
Larry Cracraft
3 years ago
There was an error in installation before, and Ken came out and tried two or three different solutions, always keeping me informed. We settled on the best one and he got the work done. Everything was nice and neat and clean
We've used them in the past and were satisfied with their service and cost until now. Asked them out to replace a kitchen faucet because our sprayer hose which supplied all the water (one of those where the sprayer hose is also the main tap) was leaking. We bought the faucet, they wanted to charge over $270 for the new installation. Spoke to manager and only option was to pay price or just the $30 fee for them coming out. Needless to say paid the $30 fee and said no more and that this review was going to be posted on social media.
Found a soggy carpet in the basement. Had a pipe leak where the water comes into the house. I called these guys and they sent Josh out very quickly. He is very knowledgeable and quickly assessed the problem and gave me an estimate. I am very happy with a Josh and this company. I took the estimate and gave them the job
Gabriel Wells
5 years ago
Tim was an awesome tech keeping us informed throughout the entire process! Punctual and courteous. Very professional and knowledgeable about his trade! Would use again!
The technician was friendly, knowledgeable, and efficient, and did a first rate job replacing our well’s pressure tank and related items.
I’ve had this company out twice and by far every single encounter from scheduling when I called to when the tech or techs came out has been exemplary. I love that they give you an estimate before working on things, they are honest and honestly just easy to speak to. They are professional and will do anything in their power to assist a customer to meet their needs even financially. Absolutely if I could rate them higher I would. They have made me a life long customer I think even though it’s only been twice they have been out. Worth it please call them they will treat you like a human and are just amazing.
Tyler was efficient and friendly and knew exactly what to do. He took care of the situation in our basement, and then made some recommendations based on scoping about what we should do with our 100-year old sewer pipes. He was knowledgeable and helpful and I really appreciated him. We use Benjamin Franklin all the time and have never been disappointed with their service or technicians.
Had to do an After hours service call on a Sunday night in sub freezing weather. The tech was on call and came from his home. He was very professional and respectful and never once complained about the weather or the time of night. Price was a little higher than I expected but overall I am very satisfied with the quality of the work. I would highly recommend Benjamin Franklin and Greg the service tech!
My water heater is on the brinks and the warranty company wanted me to wait 10 days for a technician to come out to diagnose the problem! Seriously?? I called Benjamin Franklin Plumbing and they fit me in that day!.... needless to say I still have to deal with the warranty company for repairs/replacement, but you can be sure I’ll use Benjamin Franklin Plumbing for all my plumbing needs, and hopefully the warranty company will approve them doing the work!
Time set was 0800, but I got the call at 0800 that the technician is leaving the facility. Technician was very professional and explained what needed to be done per city code. Overall satisfied with the work being done, but not so pleased on the price that I paid.
The tech arrived on time and explained the process including cost and did the repair quickly and efficiently. Will definitely use them for all my plumbing requirements from now on.
Tonya Woodman
a month ago
Arian and his teammate did a great job!
They were both professional. Arian took time to answer all my questions about the tankless water heater and cleaned up well after the install.
First off the tech was at least 40 minutes late. Then he was unable to repair my issue but charged me 547.00 anyway. Then gave me an estimate that was nearly twice what three companies quoted.
Mark Crawford
3 years ago
They did a good job and was there when they said they would be. They explained everything before they did it and when they ran into a problem let me know what the options were. The price seemed a little high but it is worth it for the quality of work done.
Hired to fix water leaking. Came in evaluated the situation and decided it was a ring in the bottom of the toilet. Did the repair and water still leaked when they left. Issued wasn't related to toilet at all. Had a vacuum pump come out drain sewer and what do you know that was the issue. Shady guys coming in and selling you repairs you don't actually need.
Technician was slow! Took around 2 hours to replace garbage disposer. It's not technician's fault, but the price for parts and service through your company is OUTRAGEOUS! I looked up the cost for other companies to do this service, and it was consistently about ONE THIRD of what Benjamin Franklin Plumbing charged me. In order to register the disposer with the insinkerator company, I needed the serial number for the device and could not find it. Eventually, I found it UNDER THE BENJAMIN FRANLIN sticker! Rediculous! I will never use your company again.
Shawn Matteson
10 months ago
Robert and Corey did a great job locating the crushed area of my sewer line. Waiting for quotes on complete sewer line replacement options.
Benjamin Franklin Plumbing was great. Their staff is polite and helpful from their call staff, manager, and service technician. Their technician Tim came out and diagnosed oir problem and was able to repair the same day. They let you know the pricing of each step of the process. Tim showed me all the work he completed. It was a great experience and I would highly recommend Tim and Benjamin Franklin Plumbing to others.
Professional. Came over, and access the problem, offer solution and pricing. Once agreed upon, get right to work. No fuss, no rudeness, just professional.
Josh did a bang-up job. Very courteous and professional.
Phyllis Gracy
8 months ago
We’ve used Benjamin Franklin for several plumbing issues and have always received great service. We recommend them and will rely on them for future plumbing problems.
Tyler installed a complex shower system for us. He was knowledgable, professional and friendly.
Tim came out and rooted my sewer line. He came out quickly and was professional and got me going again. 👍
Brian worked long and hard hours, never stopping until the current job he did was done.
Working long hours until 9pm. Wonderful job and was very helpful. Brian was very knowledgeable and very respectful!
Rhonda McCoy
8 months ago
Josh was on time and did an excellent job finding the leak in the slower. He also lit the fireplace. I have used this company for over 20 years and they always have great service and do a good job.
I found our showers and toilets backing up @ 1030 at night. Garrett Davis showed up promptly and was clean, professional, courteous, and knowledgeable. Garrett examined the premises, quickly made a suggestion as to the likely issue being a main sewer line clog and went to work. He was upfront with pricing and explained what he would be doing exactly before starting anything. Garrett had every running smoothly within an hour or so. He double checked all drains and even replaced a clogged flexible p-trap with a new rigid one before leaving. Great job Garrett and thanks again.
Austin Jones
4 months ago
Gus came in and fixed my faucet for my hose in the back. Came in and did a great job and was super friendly and knowledgeable. And my dogs liked him so that's always a good thing!
Fixed line going into water heater made sure there was nothing else that needed to be done. Let me know the age of my water heater and estimated cost to replace it.
Was quick to help over the weekend when the leak occurred and took the time to explain what needed to be fixed and how. Made the repair quick and painless as well as cleaned up after himself nicely.
We used Benjamin Franklin Plumbing when we lost hot water supply to one of our bathrooms. Colton- came out and had to trouble shoot and find where the issue was located because the prior installer did not do a very good job. He was able to find the issue- which turned out to be a fluke clog in the water line and repaired and replaced the prior company's less than professional installation. Five Stars!
Benjamin Franklin is our go to for plumbing needs. Great communication. On time, extremely professional and always prepared for any job.
mark sullivan
4 months ago
He was on time, professional, courteous, knowledgeable and friendly. Explained everything and price up front.
Greg arrived in good order. Got the job done quickly. Had everything with him that he needed. Very good workmanship.
earl chester
3 months ago
Josh is truly a professional. He installed my kitchen faucet and it looks awesome and works great.
Horrible company to deal with. I called them to set up an appointment and there were two options. A $99 charge to have them come out last night, or a $29 charge to have them come out today. He said the appointment was set and everything was good. I come to find out today that this is a standby appointment. I was told nothing about it being a standby appointment, if he would have notified me I would have just paid the extra money.edit: after writing this review i got a call for a technician being available in my area. upgrading to 3 stars from 1.edit #2: The plumbers that came out to the house did an excellent job and were very knowledgeable. upgrading from 3 stars to 4.
Alisa Ehrlich
7 years ago
I called Benjamin Franklin for sump pump repair after my basement flooded. I am sometimes reluctant to call a large franchise company not knowing who I will get, but had good luck with them in the past, and I knew they would come with a stocked truck making the repair efficient. This visit was equally good as in the past or better. Jaime M. was a fabulously friendly, conscientious (booties are appreciated) and competent plumber. He pleasantly addressed the problem and gave me several options to consider. I could not have been more pleased with his service and professionalism.
My waterheater was not heating. I called and they fit me right in. The dispatcher told me it was still under warranty no cost! Jason, my tech was super friendly and replaced the part and noticed I was due for a flushing and performed that service also. Great Job!
Susan Scheffer
9 months ago
Water was leaking out of a pipe coming out of the water heater. Benjamin Franklin came about an hour after I called. Told me what the problem was and how much it would cost. Fixed the leak and gave me information about the water heater. Excellent experience. I would use them again.
Work was completed in a timely and thorough manner. Ken was very personable and we appreciated the prompt response and taking the time to do things rights on a Friday evening. Cost was a little more than expected but the convenience was a big plus.
Bobby was awesome. He arrived briefly after our call and completed the job quickly while being extremely professional and courteous. We no longer have a leaky pipe and feel like we even gained a friend.
Benjamin Franklin I was at my door 30 minutes after I called them. Tim was very courteous and knowledgeable. He was able to replace my Faucets and recommended future plumbing repairs
Stephanie Moyer
8 years ago
We had a great experience with your technician Tim Harder. He was very personable and went out of his way to explain what he was going to do and what our options were. He was very thorough and made us confident in the work that he completed. Tim made our experience a great one. You are lucky to have a great individual with your company.
Kelsey Rawson
5 years ago
Tim has helped us a lot over the past year and always explains what is going to happen, and potential worst case scenarios before beginning. With an old home, we value competent and reliable service professionals.
Did a great job. Even gave me a senior discount. So great to have it all fixed and he explained each step he did. I will certainly keep his name and number on file.
I've recently replaced my hot water heater with this company. My service technician Jay was a complete professional!! He was very thorough, finding a safety issue, in addition to replacing my hot water heater and water flow with my sump pump. Needless to say, I will be using Ben Franklin Plumbing again for necessary plumbing repairs. I will also request Jay to take care of my plumbing problems. Thumbs Up! Great customer service from beginning to end!
Quick Saturday emergency response. Professional, friendly, skilled. Fixed problem and made it better than before. Would highly recommend.
I've always had very good service from Benjamin Franklin Plumbing. Eddie did a great job and he was very polite and explained everything. We would recommend Benjamin Franklin plumbing to anyone in need of plumbing services.
Needed roots cleaned out of our sewer line. (a reoccurring issue) The tech arrived when expected, listened to my needs and took care of the issue at hand promptly. He was friendly, knowledgeable and professional.Although the price was a bit more than I've paid before for the same service, it was a weekend and after hour job, so I expected to pay more for it.
Kharma Payton
5 months ago
Arian came out and fixed my problem with ease! He was polite and efficient! Great work ethic and awesome job!
Scott Cardenas
2 years ago
My sump pump line was clogged with weed growth and Sam the tech spent about an hour snaking the line and removing as much of the weeds as he could even after there was water flow. Very satisfied.
Lewis Erickson
2 years ago
Excellent service. So grateful that they were able to come out on a Saturday evening! I’ve had numerous of their techs out for numerous projects and have always been pleased.
dennis arnold
2 months ago
Austin was great! He explained everything throughly and was very professional! We definitely recommend!
Mike Greening
3 months ago
Cory did great work, and was very up front with issues he had encountered.
RebeccaMelton at MaryKay
11 months ago
I didn't even know Benjamin Plumbing would service bathtub faucets. But they do! I called them simply because they have always taken such good care of us. I was excited to find out they could help!Our house was built in 1973 and the tub is original! We have never used it in the last 6 years we've lived here. But needs have changed and when we went to use it....well ....we couldn't.Even though the tub had mechanics Tyler had never seen before (ha), he was able to repair it and get it in perfect working order!! I'm so so so grateful!!Tyler was professional... thorough...and patient to explain my options.I highly recommend this company and highly recommend Tyler!!Also .. Benjamin Plumbing has this AMAZING feature that when your service provider is on the way they text you and include a picture of your provider along with a name!! Wow! That's an amazing safety feature that shows they care and are willing to go the extra mile!
Jose came to our home to install a new sump pumps. He explained the various types of horsepower as well as the new backup sump pumps clearly. He was neat, knowledgeable and did a very nice install.the back up installer, Jay, came explained the whole process of what he would be doing. He explained how the water backup sump pump would work. He cleaned up and left everything nice and neat. Will call again
Rachel Garcia
11 months ago
Tyler was very professional, he was able to answer all our questions. He went out of his way to try and calm our stresses. He also told us about the benefits of being a member and we were sold! We will definitely ask for Tyler personally when we need help.
Mitzi Hackney
4 months ago
The first technician that came out was very unsatisfactory. The second one that came out, Josh, did a fantastic job fixing what the first one messed up. He was highly qualified, very professional and worked until he had everything working as it should.
Our water heater broke and we were able to get same day service. The whole process was very smooth and professional. Ken was our technician and did an excellent job.
It was a job well done, unique situation that left us both a little puzzled. Possible that a floor drain doesn’t work properly and maybe never has. I will monitor to see if need to come back for high pressure clean out.
Mary Hammerbacher
3 years ago
Tim was able to repair leaky plumbing under sink without replacing our original beautiful hardware! He also fixedt a crossed over line for us. Many thanks!We had Josh out to do work for us today. He installed a ADA aprooved toilet . I mentioned a drainage problem under our hot water tank and he took a look at it and offered good logical recommendations . Thank you so much for your help and going out of your way to offer assistance .
The Benjamin Franklin team gave us an excellent experience during a not so excellent situation. We had an underground pipe leaking into the basement. We did have to wait over the weekend for a technician to come out. Friday they were all booked and we chose not to pay the emergency service fee for them to come out over the weekend. ON Monday, John told us what was going on and was able to go over all our options. He was clear and took the time to answer any questions I had. Very knowledgeable. Prices were reasonable for the situation, but no matter what, when a leak happens you’re bound to pay a pretty penny. We had to wait 3 days for them to come out and dig. Seems like all plumbing companies are backed up so we weren’t surprised. I can’t remember the gentleman who dug the trench, maybe Ari? (sp?), and another gentleman came out and they explained the trench digging process. They did a wonderful job only moving dirt and pavers that needed to be moved. They were able to replace the pipe at the wall of our house quickly and efficiently. They then were able to put everything back where it was. It didn’t even look like things had been moved in our landscaping except there were obvious tractor marks on the lawn from the digger, which is inevitable. We’ll done, and thank you for your professionalism! I would highly recommend.
Ari was a great diagnostitician. We proved what wasn't the problem. Now, I need to go another route to figure what's wrong.But, that knowledge was obtained with minimal testing and without unnecessary work and expense.
Tyler is Awesome!! On top his game! Walked me through every step or side steps he had to do in my OLD house. Did everything he could and needed to do. Very happy.
Ernestine Kennelley
10 months ago
Thanks Austin did a great job very nice & very helpful!!
Thanks for taking care of our problems.
Matt Thomison
11 years ago
Benjamin Franklin showed up on time. They answered all my questions and concerns and were very courteous. They were clean and wore booties in our house to protect our carpet. They did a very thorough job of cleaning out our sewer pipe. Their fiber optic camera was awesome allowing me to see the condition of my sewer pipe. I would highly recommend Benjamin Franklin if you want a job done right!
Robert and his helper did a great job. They were both very professional. I would recommend this company to anyone wanting plumbing done.
Dian Robinson
2 years ago
Great team, from the folks on the phone to the schedulers and the plumber himself. All were friendly and professional. Explaining my options and performing clean quick service. I can count on them!
Mr. Jose came to our home to install two new sump pumps. He explained the various types of horsepower as well as the new backup sump pumps clearly. He was neat, knowledgeable and did a very nice install. Will definitely call for him again.
Josh was extremely professional, and very efficient! We truly appreciate his expertise!
If the need arises, we will be returning customers. Thank you, Josh!!
Jason was very professional, knowledgeable, and was here within 30 minutes of us calling and had everything he needed with him to fix our water heater! Will be using this company again. Thank you, Jason!
Robert Frazier
4 years ago
Ken [123] done a fantastic job installing our new tankless water heater!
He was very meticulous on every step of the installation form start to finish a job well done could not be happier with Ken and the Benjamin Franklin family.
Dale Bleakney
7 months ago
The team was on time and very efficient. They explained what the issue was to me so maybe I could fix it myself if it ever happens again. They were great. I have used this company a number of times and they have always been great to work with. Thank you.
meagan alvarez
2 years ago
Ken was super; very personable, very professional, and got everything done fairly quickly. Ken gave me his personal and professional opinion on everything that needed to be done. He is also a fellow veteran, so thank you for your service! This was the only plumbing company who was available same day and within approximately 30 mins showed up after calling.
Very professional guys. Did job well, clean and quick for the urgency.
Sandi Cairns
6 months ago
This was for our annual hot water heater service and to perform a full house inspection of our water pipes and toilets. While he was here we asked him about our outdoor faucets that we had a couple of concerns about. Josh took the time to look at them and was able to repair them and get them ready for spring.We were very please with his professionalism and friendly personality.
Sarah Leonard
2 years ago
We had a great experience with Benjamin Franklin Plumbing. Our plumber realized we had some black tubing that was not up to code that was causing particluates to get into our water. It was fixed quickly and the plumber was very informative!
Sarah Williams
10 months ago
We had a major break in our main water line. I called at 7:30 and Josh was at our home by 8:30. He fixed everything really nice for us. He was also super friendly and professional. If we ever need a plumber, we will be using Benjamin Franklin again.
Tim was professional and fast. They came on an emergency call for us in less than 24 hours and that's amazing. I have always trusted and relied on Benjamin Franklin and will continue to do so.
Greg was sent out to unclog the drain. My old house with old plumbing is a nightmare to work on. He did an excellent job. Was quite professional and efficient. I will be calling this company in the future for my plumbing needs.
Jermaine Shepard
a year ago
Gus was very helpful and thoughtful with the process of fixing or replacing my faucet, I chose the latter. I highly recommend Benjamin Franklin for your plumbing needs as this is my 2nd time using them and I'll continue to use them for future plumbing needs.
Jason arrived Saturday evening after my mother called for an emergency plumber from Benjamin Franklin plumbing. We had water overflowing from basement toilet and shower. (I was visiting my mother with my daughter to run a race in Wichita.) He was kind and patient with my 87 year old mother from the start. We were possibly facing an expensive repair in the sewer, but Jason kept at it even when his first camera couldn’t get though to see situation. Jason returned Sunday and fortunately was able to use a camera successfully to evaluate and repair the line. All in all we have been thrilled to meet such a kind, professional, caring individual in our time of crisis! Thanks to Jason -the best plumber in Kansas!!!
Maurice Riley
2 weeks ago
Chris was very professional and knowledgeable and respectful
randomscribblings71
3 years ago
I was stuck at work when my brother called to tell me our main sewer wouldn't drain. Called Benjamin Franklin on a Saturday and they had the plumber onsite within 3 hours. Repair was quick and he was great at explaining everything we needed to do since we uncovered a larger problem. Got an estimate, and hoping to get the big job scheduled soon! Matthew was great and extremely patient with me as I was still at work trying to juggle his call with my customers.
Ben Franklin Plumbing in Wichita KS was very professional from start to finish. On the phone with customer service and in person with their technician were both pleasant experiences. The tech they sent out, Josh, was professional and incredibly fast. He was courteous with property and had the job done in just under an hour. Would recommend. 5/5 stars
N. Martinez
10 months ago
Repaired my main water line break and serviced my cold water line to my shower. Was very pleased with their response time and their work!
Justin Pulley
2 years ago
These guys were great! They came right out to get to work. Ground was frozen and we had a main clog they took care of it and had me flowing in no time! Thanks again great company great people awesome price!
Tim was just about the best we could have hoped for considering the circumstances. He came out late at night, diagnosed the problem, and was very informative as he performed his work. The drain which had been backing up in our shower had the pressure released and then he used a different machine to punch through the item that caused the clog. He gave us a few quotes to fix the problem on a long term basis, but until then we are more aware of things to do to keep this from happening again. Would highly recommend Tim!
I had a main line sewer clog that emerged at 10pm on a Saturday. They had Josh out to my house within 20 minutes of the call. He was very professional and knowledgeable and walked me through the anticipated costs and the problem before hand. Once he cleared the clog (tree roots), he also had me watch the camera go through the main line so I could be assured that the problem was taken care of. I also found out that previous plumbers had charged me for more line than was actually necessary!He talked about the option of replacing the line that has some cracks in it but was also clear that he didn’t think it was necessary at this time. I’m very happy with his knowledge and professionalism.
Robert Crandell
5 months ago
good work at a fair price. Thanks!
Nathan Quarles
3 months ago
Brian and Garrett are awesome they went above and beyond to make sure my bathroom was done correctly, they are friendly and super knowledgeable!Update: Whenever possible just do not have John bid you're job he will over price it!! Ask for Ben or anyone else, they would get alot more business if the greed wasn't so heavy!
Robert came by to give us a quote for a water leak repair. Was very professional.
Brian and Ryan were the absolute best repairman of any type that I have ever dealt with ( in all of my 60 years 😉)! Professional, patient and kind. You could absolutely see how much pride they took in their work. I will highly recommend your company to all my friends and family. I’ve owned a couple customer service based businesses myself and understand the importance of great employees. You have two of the best…. Job well done and much appreciated!
Emmett Williams
a week ago
Gus and his partner did a great job
Summer Time
11 months ago
Would recommend highly, actually calling them again tomorrow to do some more work. So professional, Gus is a Rockstar
Had them come out to get a quote. Should've known they'd be high after trying to charge $30 just for a quote. They are the only ones I called that didn't offer free quotes. Technician was fine, no problems there. But the price! Wow, didn't expect that! 3 times higher than the other companys I had come out and look. I wouldn't waste time here. Bowers plumbing is the best price I've found and even offered to perform more work.
Just want to give a huge shout out to Kole, Arian, Nathan, Jeff, Valery, and Lexi. All employees of Benjamin Franklin Plumbing of Wichita.2 months after moving to Wichita on Military orders and purchasing our first home, we experienced a homeowners nightmare. Our sewage began backing up in our bathtubs, toilets, and sinks.As soon as we called Ben Franklin Plumbing they had an extremely professional expert to our home within a couple hours to diagnose the issue and begin looking into our options to complete a total sewer replacement/clean out due to 70 years of aging and broken clay pipes due to roots growing into our lines.Unfortunately, our Home warranty company with Cinch Home Services found a loophole in our policy where they were not willing to cover any repairs outside of our foundation and left us with a bill that would cost thousands just before the Holidays. Thousands we didn’t have and we’re forced to take out a loan.Luckily, the above listed employees with Ben Franklin coordinated with their boss to complete these repairs as budget friendly as possible, and still completed the job quickly with an entire new sewer line.I can’t say enough good about the quick response and willingness to help from each and every one of their team that assisted us in completing the repairs, fighting our completely worthless home warranty company, and giving us an amazing discount that will allow my 3 kiddos to still have gifts under the tree next month.Benjamin Franklin of Wichita, from the Elder family to all of your Team, we want yo say thank you so very much, we’ll never call anyone else!!Humbly,John and Amanda Elder
Doug Carpenter
a month ago
Tim is very professional and did a great job.
I had a water leak onto the ceiling of the main floor of my home. My technician was Garrett and I was very pleased with his service. He easily diagnosed and fixed the problem (from upstairs toilet). Also, I have a 10 month old baby and I thought he had a great demeanor and was very respectful inside of the home. I'll continue to use Ben Franklin for sure. Thanks Garrett and Ben Franklin!
james rudisell
5 years ago
I would like to say that from the first moment Joshua introduced himself, to the time when he was leaving, he was extremely courteous, patient and professional. He would tell me the hows and why’s of what he was doing. He answered all of my questions. I would certainly recommend him to anyone without hesitation. Thank you very much Joshua!SincerelyJames
Just moved into a new to me house and there were some issues we ran across. Tim was awesome listening to my concerns and addressed all of them. Was nice he was able to stay and fix what needed fixed instead of coming in seeing what was wrong then having to return at a later date for repair.
I discovered my water heater went out at 5pm, I called multiple plumbing companies but couldn't get anything setup for days. Benjamin Franklin Plumbing came out the same night and I had a new hot water heater by 10pm. The technician was friendly and responsive to all my questions and concerns, the install looks great, I would recommend Benjamin Franklin Plumbing in the future.
Dan Robertson
2 years ago
Josh had our apartment complex up and running in about 15 minutes. Checked our lines via camera to make sure we had no further problems. Great guy and great job !!!!
The technician explained everything he did for our six month (flush water heater, check pipes, test water quality, etc) check up and answered all of my questions. Excellent job!
Now I see why they insist that you will pay a $49 service fee whether or not you hire them. They must be getting rich on service fees when they quote small repairs. I need 2 faucets rebuilt, a new bathtub spout diverter, and a toilet shutoff valve. That's all small stuff, maybe an hour's worth of work for a good plumber. I was quoted $948 for the work and that didn't even include the $49 service charge! Instead of charging for labor and then for parts, cumulatively, they charge set fees for EACH repair, meaning you start from zero for each thing and they just pile on the charges. (Even the plumber here said that sounded high. Ya think?). Even if I give you a decent hourly rate of, say, $250/hr, the labor couldn't possibly be more than $375 for 1.5 hours of work. Then add materials that, at retail, would probably run less than $100 altogether. So worst case I was thinking I'd be paying, say, $500 on the high end. But $1000 for those piddly repairs? Come on. Are they using gold-plated parts that are hand-made by endangered monkeys? How can they justify those outrageous prices? I had another company put in a new water heater for me last year - they were here all day and charged me about $1000 for that. May be a bit high but it wasn't out of my budget and they did decent work despite a few issues. But for Benjamin Franklin to charge that much for two faucet rebuilds, a spout diverter, and one shutoff valve is just highway robbery. Maybe this company can be competitive on large ticket items but for small repairs, they will seriously overcharge you. Best to look elsewhere. Only nice thing I can say is their plumber was very friendly. Oh, and he was NOT surprised that I didn't hire him and gladly took my $49. I suspect that happens a lot.EDIT - the reply to my post says that they price competitively to other businesses in this area. I hired another chain plumber to do this EXACT same work and they charged me less than $300 and they did great work as well. How do you call yourself competitive with over-inflated prices like that?
Bryan and Kole did a great job. He was very courteous and punctual. Professional work done by him. They make sure I do have the backup systems worked and everything before they left.
Shelby Steincamp
a year ago
They did a great job! Jason did a great job and was on time and they were able to fix our hot water heaters the same day I called! I will use them again! Thank you!
Thomas Jordan
3 months ago
Robert was very knowledgeable, explained what he was doing and why, and was quick and neat. Would be very happy to recommend!
Had a leak in the main line, called and they were out quickly , called first, fixed it looks great
We recently had our kitchen faucet repaired by Ben Franklin and Gus, our service technician, did an excellent job troubleshooting the touch faucet issues and coordinating the parts needed with the manufacturer. I certainly recommend BFP as they stand behind their work.
Tim was great. He has worked on my house multiple times. Very informative and performs great work.
Wow what a awesome young man. I haven't seen this quality in a young person in a while. Very polite, can very clean left dirt cause he worked hard. Respect my home. There just isn't enough word I could say about him. Just what a great kid.ThanksLiz Sanford
Had called in water leak the morning of 16 Mar 20 gave me a time between 2 and 5 pm they arrived at my house tat 2 pm. Work was accomplished in a timely professional manner.My only concern was the price seemed a little high, but I’m not a plumber.
Dixie McClure
7 months ago
He was very courteous, friendly, knowledgeable, and informative of what needed to be done.We had called at 7am and within 15 minutes called us back saying it would be tomorrow unless they had cancellations and at 4pm they called and said he would be here within the hour! It was cold outside but he did a great job for us and ended up inside to finish up! Austin was great!!
Had a problem with the sump pump as it was filling the hole quickly. Ken came out and promptly diagnosed the problem (stuck float). We discussed options, and ultimately ended up replacing the pump and adding a water main backup. Ken was able to answer all my questions and give me his honest opinion without pressuring me to purchase anything more than what I need. I feel that the job was done expertly, and have had no problems with it since. I have a number of jobs coming up where I will need a plumber in the near future (remodel job) and will definitely call Ben Franklin for help.
Kate Hutchens (Miss Kate)
a year ago
Jason was helpful and thorough! Not only did he install a new water heater, he installed and routed a new drain line and made sure our new water heater would never sit in water and rust like the old one. He was professional and got the job done right
Benjamin Franklin Plumbing is a very professional company. We've had great results both times we have used them.
Ernie Taggart
3 months ago
Did a great job!thanks 👍
One time I tried Benjamin Franklin plumbing due to timing when my regular plumbers Creekmore, was fully booked. They were a major hassle and they tried to charge me $650 to clean out the drain on my bathroom sink and tub. They said that their tool might get broken so I had to pay for that. It took them four hours to do something Creekmore had done in less than one before. I had a friend open the house for them. They even had me take off from work to go get a faucet in case they broke mine. Their cost for a faucet was highway robbery. Then they didn't need it and I had to return it! I negotiated the bill down to $425, but still felt majorly overcharged. The manager told me they were Premium Plumbers! I have never had any other company charge replacement cost of a tool that might, but didn't get broken. Tools are a cost of doing business for everyone else.My friend who opened the house for me said most of the time the plumber was there, he was just chatting with him.I will never do business with them again but will wait for Creekmore. Lesson learned.
Kelsey was phenomenal!! She is an excellent plumber. I had to have my water tank flushed, toilet repaired, and water conditioner disconnected. She arrived promptly on time and stayed until the job was complete. I couldn't be happier with the service provided and am very grateful she came to fix our problems. Thanks, Kelsey!! I would recommend her and Benjamin Franklin Plumbing.
Patricia Walburn
7 months ago
Gus from Benjamin Franklin Plumbing came out today to repair the valve connector for my washing machine that was leaking. He removed the damaged part, replaced the entire mechanism, attached hoses in one hour, working in cramped quarters. He was not only on time, but early and was considerate of property, professional and answered all questions effectively. This is my 2nd time using Ben Franklin Plumbing and I will mot hesitate to use them for any future Plumbing needs
Linda Bisbee
2 months ago
I had a routine check & water heater flush. Some issues were identified so Ryan will be coming back. I was pleased with his professionalism & knowledge. I look forward to working with him again.
Ronald Keller
9 months ago
We had a new water service line installed in an older building. They did a very nice job, and Ari was very professional. we will use Benjamin Franklin plumbing again.
After I was brutalized on buying my toilet from you guys (only have one bathroom in my house and needed one immediately, so I was charged $600+ because “that’s the only one we have on the truck”), this experience was much more pleasant. Technician was punctual, polite, & efficient. Would’ve replaced it myself, but when you get taken by a company, you kind of just wanna use the warranty until it’s used up.
Jessica Gowdy
3 years ago
Joshua came later last night and helped us with a clogged sewer. He was super helpful and explained everything. Really nice guy and I felt like he actually cared!
Buyer beware! When asked why the only option was to buy the water heater with a 6 year warranty at 4 times the cost of a tank alone, the “plumber” was offended and became emotionally involved, explaining I had no choice but to buy the ridiculous warranty. Not a good representation of an upstanding company. Avoid at all costs!
Gus was very professional. He explained everything well. Will use him again.
Heather Brown
9 months ago
Had my main waterline replaced because it wasn't below the frost line. Overall had a great experience with Benjamin Franklin Plumbing, everyone we spoke to and worked with were friendly, helpful and professional.
Kendi Fiscus
10 years ago
We really like having Ben Franklin do plumbing work for us! They are clean, pleasant, and knowledgable. We always have lots of questions about things, and they are always very willing to answer questions and explain things. The are very prompt, they always leave things clean and neat, and most importantly, they always solve the problem!
Josh was very courteous and professional. He explained what was going on, what he was going to do. He even picked up the water heater at the store for us. He did a great job. 👍
Ashok Surender
10 months ago
Josh W., came out to do our regular maintenance on our tankless water heater. He flushed it out and checked all to make sure it was in good working order. Great guy and super work.
We have always been happy with Benjamin Franklin! Today, Ken came out to do our water heater flush/inspection. He also answered a ton of unrelated plumbing questions I had for him around the house. We will be calling to schedule that air admittance valve installation soon. Thank you guys again. Always very courteous and professional!
Wichita Oasis
4 years ago
Ken worked for 2 days to get us water, replacing our well pump and water pressure tank. He was very professional, took the time to explain everything as it arose. It made the cost less painful. I recommend this company to anyone who needs repairs etc.
Roger Epperly
2 years ago
Awesome service! Tim was on time, quick to diagnose issue and repair the problem. Would definitely use them again for my plumbing needs!
Kristen Woodburn
4 years ago
We had an urgent need for a toilet repair today. We called Ben Franklin and they worked us into the schedule expediently. Joshua provided great service and information about the repair so we understood the fix. Highly recommend them if you’re in need.
Explained everything, advised both the best and worst case scenario and was able to get it done for the lower cost of the best case scenario! I will absolutely use them again!
We had Brian out for an estimate which he did a great job with. We were informed of all the details in a professional yet honeys answer. Overall great service
Company answered phone on Sunday of a holiday weekend. Rep was very clear on service call price and how soon plumber could show up. Advance phone call and info sheet on plumber coming out. Josh had world class communication and customer service. Requested service was very expensive but the requested work was completed over and above the average plumbing company. All the small details and rework of existing plumbing corrected by a true tradesman. House protected, new unit labeled up like a NASCAR with all information for contact, warranty etc etc. hate spending a bunch of money but my family and I were taken care of over and above. Thank you BF and JoshWorld class install and service!
7:30 at night and I hear the unmistakable sound of water in the crawlspace . Called Ben Franklin and gus came right out and fixed the problem. No waiting, no trouble. Clean,rapid ,efficient. Thank you.
I was pleased with Gus's professionalim, timeliness, and overall work. I wasn't pleased with Benjamin Franklin not taking responsibility for the faulty part on my water heater that Gus told me they were aware of. Why do I have to pay $474.00 for a part that BF knew was faulty? They had replaced the same part in 2021. I'm also not sure how a warranty is non-transferable when a home is sold. What is the original owner supposed to do when he or she moves - unhook the water heater and take it with him to keep the warranty in effect? The new owner then must buy his or her own water heater to receive a warranty on it? That makes no sense...
Mackenzie Harting
10 years ago
Jaime and Taylor came out to my house right on time today! I was so impressed with their service! They put on shoe covers when they came into the house and were very polite and friendly. I felt very comfortable having them in my home. They are trustworthy and honest with their prices and their work. Benjamin Franklin Plumbing was great to work with from the second I called them! They explained everything they were doing as they were doing it. They were also very honest with me about what solutions I should take to have my problem fixed. Their prices were very affordable. From now on, there is only one plumbing company for us. Benjamin Franklin Plumbing.Thank you!
I called in the morning after discovering a drip in the downstairs ceiling in the middle of the night. Although they were booked up they put me on stand-by and it only took about 2 hours for them to call to say they had a technician that could head my way. Greg located and repaired the leak, answered about 20 other questions I had, and made sure to clean up everything before he left, all while being friendly and professional.
Colton came to our rescue on Sunday afternoon.I attempted a repair and when I turned the water back on I quickly realized I broke an old pipe. I was now in complete over my head. We called Benjamin Franklin and soon help arrived! Colton quickly saw the problem and went right to work. He had no hesitation heading down into the crawl space to repair our problem. Unfortunately due to the age of our home the necessary fitting was not on the truck to finish the repair. BUT. Colton capped the repair making sure we had water everywhere except one faucet.He arrived the next day just as he promised an in a few minutes the repair was complete!!!Thanks Colton for a great job. You are a true professional a great plumber and really great guy to work with.
We had a sewer line back up in our basement last night, it was quite a mess. I called Benjamin Franklin Plumbing around 10 pm and at 10:05 Garrett called to say he would be on his way. Garrett arrived around 10:30 was very nice, knew is stuff, tried to look for the easy fixes first and got to work very quickly. He was very concerned about being clean and getting the job done right. I had used Benjamin Franklin Plumbing several years ago at another house, both times the service was wonderful. Last night the service was more involved and Garrett did wonderful. I would not hesitate to use them again.
TamTam Hamilton
8 months ago
They were awesome did great job and fast..
Cynthia Fulford
3 months ago
Austin was awesome! He was responsive, fast, and courteous!
Greg and Ari worked deligently to remove the old water service line. They were very conscientious and courteous. Very informative and explained options for the work and how to rehab the trench afterwards.
My every experience with Benjamin Franklin Plumbing was professional and pleasant. From the receptionist to the service technician. Josh, my plummer/technician, was pleasant and very knowledgeable. Did an excellent job. Would definitely use them again and will refer them.
Tim came out on a Sunday at 830 in the morning. Was very friendly and professional. The sink line was plugged up with grease from previous owners and there is no way to clear the lines without making a mess. Tim made sure to make as little of a mess as possible and cleaned it up as he went. My 1 year old daughter was here with me and he was very friendly and nice to her as well. He worked straight through and got the job done. Very very pleased with his work.
Kitchen sink drain clogged. He ran 45 feet of the snake and broke up the clog. Very professional and gave me some tips on preventing this from happening again.
Jeff and his crew clearly and concisely explained the work they were to do and completed it thoroughly and in workmanlike manner. I was especially impressed by Jeff’s care and mentoring of his technician assistants. I highly recommend Benjamin Franklin Plumbing.
From start to finish the job was great. They arrived on time with all necessary material, protected the interior of my home, completed the job with little mess and carted all used material away. Tim and his assistant were professional, friendly and knowledgeable and gave me several options to solve my problem evan giving advice on another unrelated problem. Over all I give they 5 stars.
michael sadowski
a year ago
Prompt, professional, and friendly. Jason and Cole removed and cleaned up the sink where the old faucet had been and installed a new kitchen faucet. Jason communicated a future concern of a shutoff valve, but didn't exaggerate an immediate need. The third time we've used Ben Franklin, you don't keep calling for service if you're not completely happy with their work, anyway I don't.
They came out and unclogged a toilet for us and fixed a leak in the shower. The service was good and fast. The problem was with the billing. They ended up charging us over $400 for about 30 minutes of work, running the auger down the toilet and fixing the leak in shower. My wife agreed to this price because she didn't get the quote until they were out there and she thought having toilet working was urgent. Which is actually kind of a common sentiment it seems. She also didn't really have a sense of how outrageous these prices were as she has never had to hire a plumber or do these things herself. When I found out I went slightly ballistic. When I called them it took a little back and forth but they did agree to a price that I thought was more reasonable. Hence three stars instead of one. I get it: Plumbing is a skilled trade, and it's going to cost significantly more than general labor, but it seems either the plumber who came out was trying to screw us or the company has billing policies to wrench every last cent out of you. I'm not saying I wouldn't use them again, but I would definitely shop around and make sure the billing is right and fair before using them, or any service for that matter.
Joshua Hughes
3 years ago
Walked into the basement to find my hot water heater was gushing water from the base. I went on Angie’s List to try and find decent plumber since this was beyond my skill set. After the search returned two companies that weren’t even in the same city as I was I began to look elsewhere and came across BFP. My wife and I had heard nothing but good things about Benjamin Franklin Plumbing so I decided to give them a call. Not only did I get through to a live customer service agent who listened to my issues, but I was placed on their schedule for that day, I had the appointment confirmed an hour later, the technician at the house thirty minutes after that, and the tank was completely replaced after three hours of work.Josh did an amazing job and I couldn’t be happier with the result. I now have a better tank than before that will be covered fully for parts and labor with a warranty for the next decade and an annual service agreement that was all built into a very competitive price.Did I mention that the price they quoted prior to doing the work is exactly what you will pay!! Where else are the guessing games cut out when it comes to in-home repairs these days?
Robert Karslake
7 months ago
They did an excellent job of assessing our plumbing issue.
Garrett and Nathan did a fantastic job. I had a whole house repipe and I found it difficult to find one complaint; they may have been too courteous. They kept walking in with booties on after I told them not to. They were absolutely great. It was a major job redoing the entire piping throughout the house in an uncomfortable crawlspace but they did it in 4 days without complaint. We ran into problems such as vent pipes not connected and other issues bringing the house up to code. They asked me for my preference on how to proceed if they could do so while still doing the job correctly. They were able to accommodate every one of my concerns and surpass my expectation with minimal inconvenience. I was very hesitant with the up front pricing thinking it was priced high to cover the that will never happen contingencies. Thank God I did go with them. I had another quote that was cheaper by a considerable amount but was told that until we get into it we won't exactly know. Again we ran across things what would have been #1, running the cost up, #2 me worrying about how much is this going to cost me now, and #3 can we rig something to bring the cost back down even if it compromises the integrity of the job. I did not have to worry about any of that. The price was to the penny what they said it would be and given their generous warranty, I will not have to worry about it at all until well after my kindergartner graduates high school. I will not call another plumber. Benjamin Franklin is who I will call every time.
Laurie Pivonka
a year ago
Prompt and so courteous. Explained every step of the process and didn’t sell us anything we didn’t need. Cleaned up well. Made a stressful day better.
Not only were they punctual but they called to see if they could come early! Technician was very professional, well dressed in uniform and spent more time than I thought he would diagnosing our problem.
Mollie Miller
10 months ago
We always use this company. They are always timely and efficient. And always fixed the same day.
Travis Imel (ThatMuffinCow)
a week ago
Ryan was awesome and responsive on a Sunday evening when their competitors could not help me out. Ryan really wanted to help and had a great attitude. The for star ideas because I couldn't really afford the service even though it was necessary. Thanks Benjamin Franklin!!
Tara Maxwell
3 months ago
Clogged kitchen sink... called around and the soonest Contractor could come out FRIDAY (4 days later!) so I called Benjamin Franklin Plumbing and they came over within 30 mins! Tech was friendly, fast, and professional.
Richard Frankel
5 years ago
Ken arrived promptly and actually had quite an ordeal cleaning roots out of the pipes under the house. He had to use the camera to see what was there and then confirmed everything was gone. Awesome job!
Benjamin Franklin is the only company you should call for your plumbing repairs. I've never had any issues with the work they perform. John and his crew are amazing. Thank you for always doing such a great job.Dec 1, 2022I stand by everything I said before. Austin, thank you for you hard work. I never have a problem when I call Benjamin Franklin Plumbing. They got us in the same day. Fixed our issue with the shower drain and we were giving residents a shower that and day. If you need a plumber, look no further.
Chris Limes
11 months ago
Josh arrived early and was knowledgeable and professional in addressing our issue.
Blaine Agpoon
9 months ago
There was a leak from my water tank that I couldn't figure out and was needing repaired asap. They were able to come out withing 30 min. Josh was great and uncovered a deeper issue. He was able to find us a solution and get it fixed in time!
Tyler did a great job fixing a leak that was flooding my crawl space. Quick response and professional work.
Kristen Stitt
11 months ago
Tyler was my tech and he did a great job. He let me know what my options were, was quick, and friendly.
Drew Steadman
9 months ago
My water heater was getting old I contacted them and they came right out to look at it. Bought a tankless system from them and they installed it the very next day. I was very happy with the quick response and the quick install of the new water heater and it seems to be working great.
I tried calling Rotar Rooter first but they never called me back. So I asked my mother who I should use. She told me Benjamin Franklin. I called and Im so glad cause they were awesome. Will always use them.
Stephen Wipperman
11 months ago
He did a competent and quick job replacing the riser in our toilet tank. The cost seemed excessive. It was over $200 to replace a part that Ace hardware sells for $16. And the te spent was 45 min. That's $200 per hour. I wish I could make that much. I'd come out of retirement.
Very professional and fast, installation looks great.
Jonathan Woods
a year ago
Jason did an outstanding job servicing our hot water heater and giving us estimates for a tankless water heater. Highly recommend him.
Landon Lucas
2 months ago
I had a toilet not working and was too busy to mess with it. I called Benjamin Franklin Plumbing and they showed up within a few hours and fixed it and was done in a few minutes.I wasn’t even home so one of my kids let their technician in and when I got home, I couldn’t even tell he had been there, except my toilet was working again.Thank you Benjamin Franklin.You did a great job, as always.
This place is a joke. Quoted me over $600 to repair a leak in my water line. I've never paid more than $130 to have someone do a water line repair. Seems to me they quote high cause they just don't want to do the work. I will never recommend them to anybody. The worst
Colton was absolutely wonderful to work with. He did an amazing job, was very professional, and made sure everything was working like it should and was clean. Thank you!
Monique Sturgeon
2 months ago
They always do a good job and are always friendly. Never had a bad experience with them. Very professional. He made sure things are correct!
Lisa Scheibmeir
3 years ago
Josh was friendly and courteous. Because of his experience, he was able to diagnose the real problem, which was different from what I thought. I was very pleased with the service.
I had a new gas valve installed on my H2O heater. Tyler was very nice, friendly, & knowledgeable. I enjoyed talking with him.
They provide a good service when needed on a weekend with fast response time. They are probably one of the most expensive options available but other than that they were great.
This is the only business that honored their 24/7 emergency claim at 11:30 on a Friday night. The dispatcher was patient and helpful, and the technician got here as soon as possible and fixed our plumbing emergency quickly. Thank you!
bjf plumbing was working on my neighbors residence and was blocking the adjacent shared driveway (double driveway two separate residences not a duplex) of the neighbor next door to him - one of the workers had a makeshift table set up in the street where he was sawing wood for the job - which was blocking the coming and going of the next door neighbor where the worker had to move the makeshift table in order for the neighbor to exit his driveway - when all the workers had to do was pull the company truck forward in the long driveway and work in the driveway or the street of the customer who was retaining his services - the job took more than an hour not a good look for the company. The neighbor whose plumbing was being worked on had parked his vehicle in a parking lot across the street so all they had to do was pull the first truck all the way forward which would have given the makeshift table room to be set up in the customer's driveway to avoid blocking the customer's neighbors driveway - think plan surmise make it a pleasant experience for the company the customer - potential customers and all affected
Loren Bettles
11 months ago
Robert and the other Technician were amazing! Found my problem leaking into my yard and fixed it. Friendly, polite and great service.
Gemma Blackburn
10 years ago
Beware - something is a little shady about these folks. I had some backed up water in the basement, so I called around for a plumber to come out and snake the main line quickly. These people could come out the same day, so I made an appointment and told the woman on the phone what I needed done. I asked her roughly how much the job would cost, and she said they have set prices but wouldn't tell me what they were on the phone. That didn't sound right and I should have hung up the phone right away, but I ignored my intuition because I wanted a quick fix.They were supposed to arrive between 2 and 5, and arrived a few minutes after five. I showed them where everything was, and they briefly looked at our pipes. I've had plumbers in before and they took a good look, tested things, asked in-depth questions. I got none of that from these folks. They went to their truck to work out a price for the job and came back about 5 minutes later. I'm still confused about why they needed to figure out a price when they advertise that all of their prices are already set. Where is the evidence of the set prices? Seems like a load of bull.So they came up with a quote of $305 + another &89 for a chemical treatment. I told them that was way too high just to snake a drain. They explained that they don't do drain clearing only drain cleaning and that was more expensive. They refused to just snake the line without adding on all kinds of other services, like video of my line, and other stuff I didn't need.I told them we didn't want their services then, and they started on the hard pressure, scare-tactics sales pitch. We got to hear about how only snaking a drain is not a good idea because it doesn't last more than a few months - even though we told them our last snaking lasted over 4 years. They asked who our previous plumber was, and when I told them they scoffed at the name and said they were unprofessional - despite the fact that those plumbers acted much more professionally than these guys. They then said that if I didn't get my drain done properly I could end up spending up to $80,000 on new pipes (yeah, right! I wasn't born yesterday), and I could lose my garage - even though I already told them twice that I don't have a garage.I paid them the $49 for the call, and they finally left. If the woman on the phone had been honest from the start and told me that their company didn't just snake drains like most plumbers, I wouldn't have been out almost $50 and a few hours of my time.Just be aware that this company specializes in big plumbing jobs, and if you have a small job call around for someone else because they won't tell you that on the phone. These guys came across more like car salesmen than plumbers anyway.I ended up renting a professional snake from Home Depot for $60 in the end and did the job myself.
Fantastic response on a Sunday night! We had no hot water and had just returned from a vacation so we were tired and needed a hot shower. In about 40 minutes, Tim had the hot water heater fixed and working. Thanks so much!
Recently made a mistake and looked up a plumber online. I called Benjamin Franklin by accident and thought oh well it was going to cost about the same no matter who I had come out. I needed my water supply lines that came up threw the floor brought threw the wall inches away from where the came to the floor. 2 shut off valves ..4 - 90 degree copper elbows and less than 4 feet of copper pipe cost me over $1200.00 . Now what really disturbed me was I would have said that I would get another estimate but they told me it was going to cost me $69.00 For a service fee. For the estimate. Then if I wanted to be put on the schedule I would have to put 25 percent non refundable deposit down to schedule a repairman to come out the next day. I was put in a position of paying or losing money and not getting anything accomplished . I feel that rhis is deceptive practice but knowing who the owners of the company is undoubtedly they have covered themselves through language used by the employees taking the calls. U personally will never used them again and if asked if I know of a good honest plumber to call by any of my associates I would not recommend using Benjamin Franklin 's service.
Beast Family
9 months ago
Absolutely loved using them. Kole was a great young man and did just a fantastic job on getting it fixed quick and efficiently. We use them in the future again.
Tami Pendergrass
5 years ago
Pricing is unethical! I had a toilet that wouldn't stop running. The fill valve needed replaced. The tech quoted me a price of $275 to rebuild my toilet. I knew this was way too high. He called the office to see if there was any wiggle room with the quote. They said no but let her know it includes a new flapper as well. I could have purchased a new toilet and had it installed for less than $275. I googled how to replace a fill valve and after a $9.79 (flapper included) purchase and 30 minutes, I had a fixed toilet that I rebuilt myself. This company should be ashamed of themselves! Overcharging to this degree is down right unethical! This was my first dealing with them and will be my last as well. I will also be contacting the BBB. I truly feel they were trying to take advantage of a single working mom.Thank you to the owner for posting a response. I did get a second quote from another company for the replacement of the fill valve and flapper in my toilet before I fixed it myself for under $10. This company had a $100 service fee but would repair my toilet for $120 including the above mentioned fee. I am not sure how you can say your prices are so competitive. I too run a business where drug testing and staff are required. I know the pressures of what is required both financially and physically. Maybe you should consider downsizing if your business requires you to overcharge to this degree in order to pay your bills. There is no way in my mind, 2 yr warranty or not, that you can possibly justify your pricing. A quote of $275 to replace a fill valve and flapper is highway robbery and I stand by my previous statement that you should be ashamed.
Gabriel Yankey
a week ago
John was very professional, detailed oriented and informative. He described what I needed to do to resolve my drainage problem for the long term. Provided financial options.
NEVER EVER DO BUSINESS WITH BEN FRANKLIN. THEY OVERCHARGE AND UNDERPERFORM EVERY TIME. I called them for a clogged sewer on a Sunday. I knew better from previous experience but I was desperate and ill. They charged $200 to come out. They wanted to charge something like $300 more just to take their equipment off the truck. I told them to go away and called Reddi Rooter the next day. $250 flat fee and they did a professional job.
They took $900 from my wife on a $4500 bid that was NOT guaranteed. They promptly returned the cash after I reminded them that she had brain cancer and we had already discussed the fact that they were NOT to take any money or let her SIGN anything. They made things right so I have nothing bad to say about them.
Tim was the technician who came out on a Sunday to repair a pipe that had burst in my basement ceiling. Tim was very professional and did a great job to repair my leak. I was thoroughly impressed with the work he did and how efficient he was in completing the work. He kept me informed about what he was doing and how much the repair was going to cost. I was also impressed with the communication I received from Benjamin Franklin. I got emails and texts from the company introducing me to Tim prior to his arrival and informing me of the time he would arrive. Overall a very professional organization. I would definitely use them again and will recommend them to family and friends.
Rodney Johnson
2 years ago
Ken Y did a great job. He arrived on time and did far more than was initially required. Everything works perfectly and there was no mess to clean up. The job was also done quickly.
Torin andersen
a week ago
Quick fix on a busted fridge line on a Saturday. Great attitude and positive professional experience. Seemed to genuinely care about our needs in the moment and the future.
Tyler did a wonderful job. He is such a great person to work with. Thanks,
Travis Tanaka
a month ago
Came home Friday afternoon to a water heater leaking water and partially flooding my basement. Called and they were able to get someone out for after hours work. Gus was my tech and he did awesome job. Came in and diagnosed problem very quickly and took the time to explain other minor issues he saw with my system and his recommendations. He was able to put together an estimate and answer all my questions. Same day work was done even though it was a 4 hour job on a Friday night. Couldn’t have been happier and relieved.
Cynthia Young
5 years ago
Ken & Brian were great to work with. They fixed our clogged drain quickly. The price was reasonable. They were very helpful and wonderful to work with. I would highly recommend them.
Chris was on time, professional and explained everything with crystal clear clarity. His service included inspecting our hot water heater and looking at every sink, toilet and anything that was connected to a water source. He told us what to look out for in the future and gave my wife and I some great preventative maintenance tips for our washer and the garbage disposal. The piece of mind Chris left with us cannot be measured in dollars, that is why we use Benjamin Franklin Plumbing and will continue to for years to come.
Tyler was great. He unclogged our toilet & ordered a new faucet for us. We are looking forward to getting it installed. He was on time & very professional. He was very kind to our (not mean) but EXTREMELY over protective, barky dog 🐕
Called up BFP for a plumbing reroute work done for the new dishwasher. Explained what I was looking for, my ideas, and they ran with it by giving me a solution I was looking for. They took the time to genuinely listen and brainstorm with me on a solution that would work for my needs. They cleaned up the worksite and ensured everything was in order before sign off. Highly recommend!
I have used Ben Franklin several times now and they have always delivered! Love these guys!
They left and my sewer is still backed up. 800.00. Go local when you can. Would give zero starsOne month later, they tore up the backyard to replace the sewer line. Took out slabs of concrete and left them everywhere, some even in my neighbors yard. They filled in the hole but didn’t even bother to level it out or put the fence back up that they took down. They never communicated on when they would be back after each day they were here. My yard is a mess.
Nancy Latimer
a month ago
Ryan worked efficiently & was very friendly. He explained things as he went & kept me updated.
Customer service is always very friendly. Technician (Tim) was very professional and helpful today. Would recommend Benjamin Franklin for any plumbing needs.
It was after hours, the day before the 4th of July. Technician Samuel arrived quickly after the initial call to BFP. He cleared the clog and gave me a couple estimates that could help the sewer system operate. He took time to explain everything, answered my questions and was courteous and professional. I'll use them again.
Maryellen Hnatowich
10 months ago
Arian was very professional, knew the installation process and any questions we may have had on the new reverse osmosis system, he contacted someone who was also readily available to answer. The new shower system was challenging and he did a great job with little mess.. his assistant was put in our new toilet, did a good job and Arian double checked the work. They worked well together and respected that we were present. We have had Benjamin Franklin Plumbing did other outdoor work for us and we will keep them on our speed dial if needs are there. I totally recommend this company. Thank you for your service.
Lindsay Hoang
4 years ago
Everyone went above and beyond to help with our plumbing emergency. Garrett was not only a professional, but a genuinely thoughtful and kind person. He explained everything in a professional manor. Not only is he good at his job, but he was so nice and caring. I didn’t feel like we were just another call that he needed to hurry up and finish. He had our best interest at heart. Thank you Garrett.
Ben Franklin is and honest, reliable, and responsive company. I have used them twice in the last week and had the same technician both visits. He was very knowledgeable and professional. He remembered his previous visit and was able to take that into account while trouble shooting the second visit. Very pleased and will continue to use Ben Franklin in the future.
Mike Marta Breth
2 years ago
Colton came to our rescue on Sun .afternoon. I attempted a repair and when I turned the water back on I quickly realized I broke an old pipe. I was now in completely over my head. We call Benjamin Franklin Plumbing and soon help arrived! Colton quickly saw the solution to the problem and went right to work. He had no hesitation heading down to the crawl space to make the repairs. Unfortunately due to the age of our home the necessary fitting was not on the truck to finish the repair. BUT, Colton made a temporary repair making sure we had water everywhere except for one faucet. He arrived the next day just as he promised, and in a few minutes the repair was complete!!! Thanks Colton for a great job. You are a true professional, a great plumber, and a really great guy to work with!
Aubrey Sheldon
6 years ago
Had an after hours minor emergency. Broken kitchen sink faucet caused a minor leak but fittings were so corroded I was unable to get them loose myself and had to turn off the water to the entire house. Called BF and Andrea the phone lady/dispatcher was extremely pleasant & helpful. She had a tech on the way in about 30 minutes and the nice young man (Garrett Davis) was very easy to work with. He had the problem taken care of - new shutoff valves in place and installed the new faucet assembly in about an hour. Price was expensive but very reasonable considering the call was made at 8:00 p.m. I really don't mind paying a premium for great service and great service is what I got from B.F. Plumbing and Garrett Davis. Note to Garrett's boss, he's a keeper IMO.
Called Ben Franklin when we had a water heater leaking and they sent Garrett out within 45 minutes. He was very friendly, honest and did an exceptional job of diagnosing the problem, informing us of our options, and installing a new water heater the same day. His plumbing work was exceptional quality as he improved upon the jobs done by previous plumbers.
I love everything done perfect
Tom “Necrocyde” Joeseph
5 years ago
Had a repair done a year ago and the first visit went great. The last three visits were not so great. I need solutions to my issues not a young gun salesman whos focusing on the numbers he generates rather than solutions to my problems. I had loved this place at first. Sending salesman out to my house has really caused me to look at other options from now on.Note: After plumber left we spent a large amount of time looking for a cleanout that he claimed was not present. We later found it in one of the places he had looked multiple times.
I had Ben Franklin replace a water heater a few years back and initially I was upset with the price. After a couple years, a full replacement of the original water heater and the follow up free maintenance calls I’ve been made a fan. Will recommend and continue to use them. Always have very professional and knowledgeable staff.
Shirley Brooks
11 months ago
Austin was polite,professional. Austin cleaned and explained about the warranty and went over all the services the company provided. We will want Austin back every time we use Benjamin Franklin
David Wurdeman
3 years ago
Josh was great. He was very knowledgeable very professional and I would highly recommend him to everyone. He provided Maintenance on other Faucets and heaters that we did not expect to happen.
Carli Siebenmark
8 months ago
Garrett was awesome! He was even early to arrive and unfreeze our pipes! Thank you so much!
Richard Avelar
a month ago
Ryan was very helpful and got it done quick. Great company and amazing service
Amanda Conrad My 3 girls
4 months ago
Josh was FANTASTIC and honest! He diagnosed the problem quickly and it was a less expensive fix than I had thought! He told me exactly what the problem was and explained it to me so I could understand. He quoted me the cost and explained exactly what repairs he would make! I'll definitely use them again and will SPECIFICALLY request Josh!
Tabitha Clark
11 years ago
I was very pleased with the services of Ben Franklin Plumbing. Adam and J.J. were very knowledgeable about my problem and offered me various choices at different price ranges. They were on time and wore shoe covers too! I would highly recommend them.
Robert Emmart
11 months ago
Thank you for the quick service coming out within 2 hours to fix broken pipe.
Joshua was very courteous and professional. And he was fast.
Patricia adams
9 years ago
I called for the free service charge if services performed special I explained to the plummer the probloem- two toilets with tanks running and having to hold handel down to completely flush. FIRST he said I needed to replace the toiles since they were so old(umm-that would be they are 12 years old). I said I was NOT going to replace the toilets I wanted a price to REPAIR the guts only. After 20 minutes and multiple text to my boss the estimate was $272.00 for one toilet and $173.00 for the second. Remember, this is only the three working parts inside the tank to be replaced. I said I would pay the $49.00 service charge and did not want the work completed. He said he had not heard of the $49.00 special....he asked multiple times....which station and what time. I told him multiple times I couldn't give a specific station time. he was ANNOYING. Not to mention how EXPENSIVE BF Plumming was. You can buy a complete toiles for $150.00 or so. NEVER calling
Tim was very responsive, professional and kind. Arrived first thing in the morning on a holiday. I certainly felt bad that it was a holiday, but I am so grateful he fixed the mess I was in and I highly recommend this company for caring.
Clinton Marlow
4 weeks ago
Ryan did a great job and got our water back!
** leaking pipe repair with unknown location of the problem ** A 100% amazing specialist came out and had to track the leak to where it was coming from. I was 100% satisfied with his work as he searched and searched trying to track the problem, which was a bit complex. When it was time to pay, I thought it was expensive work and truly think the price should have been lower. AMAZING COMPANY! Lower your prices some, though and then you'll be THE BEST 5 STAR RATED OUT THERE and the very best to do business with. ❤ your dedication and hard work!
Had a list of things to fix before the house could sell. Both technicians were professional and easy to deal with. Good quality work.Would use again
Leslie Spence
2 years ago
Josh came right away to check the lines to my washer. ( I tried doing laundry Monday, but the water wasn’t coming into the washer, so I was worried they were frozen due to the Arctic 🥶 cold weather ) I called you all for help!!! 😲, just in case they were to thaw out and I would have a mess on my hands.Josh took a look at everything and explained my options. He is so very nice and I can tell he is very knowledgeable about his job. I will be using you all for any further plumbing issues in my future and I will be requesting Josh. Thank you for a very positive experience, again. I am a very happy 😊 customer.Very positive experience. 👍
Jacqueline Brown
11 months ago
Tyler was very professional and helpful with helping us make our decision on our plumbing repairs.
Told they were doing extra was the reason the bills was double anyone else's in our community. Didn't do anything else earlier plumbers have done in my home. I should have kept looking but it was Friday afternoon and I didn't want to deal with the backup over the weekend. Charged $412. Told they would give me discounts - didn't get them. They just reworked the bill to reflect the discount but billed me the same, as there were new charges. Told they would get back with me on a follow up question I had; haven't yet. I have called twice about my concerns with no response other than to say someone will call me. One of the workers threw his booties in my back yard for me to pick up. Did no cleaning of their area they worked in; would have felt better if they had due to the cost. Frustrating experience.
Ryan was great, very friendly and helpful.
Robin Converse
a year ago
Braden was very courteous, let me know the cost, and what possible things he could find during his service. He performed the task quickly and to my satisfaction.
Vicki Hitchcock
4 years ago
I was in need of a plumber late last night. One was offered, but I decided to wait until today. As promised, I was given a call to see if it was alright for the service technician to come. Garrett arrived, diagnosed the problem, answered my questions, fixed the problem, and then explained what he had done and why. He was very patient in explaining everything to me without making me feel less than for not knowing what was wrong.Garrett told me how much it would cost up front, but then helped me make a plan that would save me money.
Braden showed up Introduced a cell phone went straight to work knowledgeable about what he was looking for and what needed to be repaired Very quick and polite appreciated all his help
Jeff and Nathan were very professional, personable and did a great job. Very knowledgeable and answered all my questions. Would definitely recommend them!
Michelle Bozarth
3 months ago
I had a leaking valve under bathroom sink that wouldn't allow the faucet to shut off all the way. They changed out both valves and works like a charm
Good experience adding a battery backup sump pump. Received a detailed, professional quote and was able to get the work scheduled quickly. A crew of 3 arrived, including a manager-type to assess the job & discuss approach with the 2 guys who did the work. Brian & Nathan installed the pump/battery -- they seemed quite competent and were very professional, communicative, and respectful of us & our property. They also did several tweaks to the existing sump infrastructure to improve performance -- that was above & beyond but didn't add cost. They provided a thorough orientation about how to use the system and cleaned up the site. The office person on the phone (Lexi?) was also professional, efficient, and friendly.
Taryn Northcutt
3 months ago
Ryan was terrific, he explained everything in detail so we understood what all needed done. We also appreciated the fact he was patient with us having dogs in the backyard, he did not block our driveway and he was a really nice guy. The new toilet works great.
Matthew Staub
11 months ago
Service tech. was very helpful, price was a little high, but considering my busy schedule this was well worth it. Great customer service, super helpful. I have used Benjamin Franklin Plumbing in the past, and I will continue to use them in the future.
I had a problem with my pipes making a noise and so I called the office and requested a technician come to my house to try to troubleshoot my problem. Ryan was my technician and after finally getting my pipes to make the sound for him, he proceeded to tell me what he thought the problem might be. I told him that this was out of my league and to go ahead with his plan. He removed the suspect part of pipe, replaced it with new, and then turned the water back on. I tried to make the pipes make the sound again and NO SOUND! Thanks Ryan for your great work.
Tonya Morford
3 years ago
David did a fantastic job locating the issue and offering options. He walked us through the diagnostic steps so we were educated on the issues and why they were occurring. He treated my home with respect and cleaned up as he worked.This company is the only company I call for plumbing because they have proven themselves honest, reliable and equipped to handle any issues we have had at our home and my mother’s home.
Fairly knowledgeable. Listened to my concerns the second time. Cleaner up after they were done. Billing was strange. Not sure why they couldn't not of called me later to pay.
Patrick Marks
8 months ago
Hot water pipes froze due to extreme cold and 10 hour power outage. They were able to come out within 24 hours, explained the problem went over potential solutions and answered all my questions. Then fixed the problem. Very friendly and professional.
He was efficient and very informative. Very pleasant to work with and I will ask for him again.
Technician Josh was very prompt, professional and knowledgeable. Found our issue fast and repaired it and even checked other things to put our minds at ease. Highly recommend!
Our sump pump failed and Garrett Davis was out and fixed it right away. He was so nice and made me feel great about the whole issue! Great job!
David did a great job finding and fixing a leak in my new house. Quick and very professional. 10/10 will use them again if heaven forbid anything else goes wrong
Sherri Denning
3 years ago
Tim was very knowledgeable, friendly and professional. I’ll request him for any future work I may need. He explained clearly what the options were and then listened to my thoughts and concerns and implemented them. My first time as a Benjamin Franklin customer - great experience for the circumstances! Thanks Tim!
Matthew was very professional and found the leak right away. He offered many choices for replacement of the water heater. He explained the whole process. I was very happy with entire job.
John was great with explaining very well the situation of at first what we initially called for was a leak in the main pipeline to using a camera to check the sewerlines if we are able to install lines for toilet, shower and sink. He gave us options and helped alot! Love the service and membership that help lower the cost would recommend them.
He did a great job! Very knowledgeable about the situation and friendly. Took care of us and double checked his work. Will always use him in the future!
Chris Coulter
7 months ago
Robert is extremely efficient and knowledgeable. He saw the calcium deposits and is putting a water softener system in. Great job!
Chris Elmore
6 months ago
The technicians were great and I'm giving this a 5 star as I'm sure this survey reflects on them. They did a great job. It was an easy job. Run a snake out 30feet to clear a drain. In and out in 30 minutes. The $346 it cost to do that was way over priced. That is the only reason I will not recommend any family or friends to call and I will not call you again in the future.
I would like to begin by saying that Ken was the technician sent to our residence and he was fantastic. He even tried to negotiate with our warranty company. He was knowledgeable and told us what he was doing every step of the way. Benjamin Franklin is expensive, but they use quality materials, qualified technicians, and provide prompt service. In addition to all of this, they actually guarantee their work and provide warranties on their materials. This type of assurance is worth every penny!
Jessica Bennett
2 years ago
Ken Y did a great job and was very friendly, but it was way too expensive. I used grounds guys of east Wichita last year and it was only $85. Probably will not use Benjamin Franklin again, but Ken was great!
They charge way too much and didn't help at all. Have been sent out here twice and charged me $300 to not even snake my sink..... They did nothing....
Branden Tribelhorn
7 months ago
The short version of this is that I will never use them again or recommend them.Had all of the drain pipes replaced and a clean out installed. So far so good. Haven't been in the crawl space to check for leaks. They also did not remove the old pipes and left them down there. I sure hope I wasn't charged some sort of disposal fee.My big concern is that the small excavator they used and the skinny redhead that was driving it ran into the side of my fire pit, and yet again, another contractor damaged something and didn't report it. 3 out of 3 contractors (just this one for this company) have damaged something without reporting it. This is why I do the work myself whenever possible.
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