Benjamin Franklin Plumbing

Unfriendly, quick to not help

Had the pleasure of working with Garrett. He was very friendly and very helpful. Thank you Garrett. Receptionist and office workers were also very friendly and helpful.

Worthless sense of customer service and over priced

Gus is hands down an expert at his trade. Quality Service.

Didn't show as promised and then called 3 hrs later to say they could come was on a fri night at 530 for a bussiness thats 24 hrs not really

Great, knowledgeable, and polite dispatcher, whose name was John. When the Garrett, the technician, got to the house he was also knowledgeable, polite, and cleaned up after himself instead of tracking in a big mess or leaving a big mess. We just bought this new house in May and it was under warranty but the plumber that was assigned to us was not going to come out for a few days because we called on the weekend. Of course that would not work with a sump pump out and our house having 7 of rain last night. I am so happy they came out in a timely fashion and would highly recommend them and the work they do.

Their dispatcher told me she couldn't give me the price for the job I needed done over the phone, which was have my main sewer line augered. So I paid a $30 service charge for them to come out and tell me they wanted over $300 for the job, I paid $100 the next day. To their credit the technician was polite and knowledgeable, and even gave me some advice on what to do after I had the job done, even though I opted out of having them servicing my line.