Best Steam Boiler in Boston MA

Paul is the best plumber in Boston. Very friendly and professionally

The heating boiler was out in January it needed a part replaced it was done quickly and professionally. The heat was back on line promptly . The service technician was courteous and neat couldn’t ask for better service !

We're called on Drain Flow a couple of times to deal with really stubborn blocked drains and they'd be the only place I'd go next time I needed a plumber. They're really easy to wok with and good value.

Both times, it's been a cinch to get hold of them and arrange an appointment and once here, Anthony has been great. He works quickly (and cleanly). Plainly and simply, he gets the job done. It also doesn't hurt that he's really pleasant and helpful, explaining the problem and the solution without patronizing. As a bonus, last time he was here, I also asked Anthony's advice on fixing a broken shower curtain rail. He didn't just give me advice, he spent an extra 10 minutes fixing it - and didn't charge a penny. Thanks!

Very professional and clean work. They quoted contracted, executed and completed the task on time. They were on the expensive side and I had reservations to go with them when the quote was given to us. We probably could have had a cheaper option as well but after seeing their work I am happy with my decision. Even though we spent significantly more money than we wanted to do we are very happy with the clean and professional service and we will be happy to use them again. In particular Tim and frank who led the work in my house where spectacular. They were a joy to be around and where very respectful and hilarious at the same time. Pann should do everything in their power to keep them as they are great.

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Great service! Pleasure to work with every time :)

No return phone call for an appt. Moving on.

Full of knowledge, honest and professional. Highly recommend!!!

Extremely professional and outstanding courtesy! Not to mention very good plumbing but the former are more important than just knowing how to do the job.

Jim has been doing my plumbing work for over 10 years and never disappoints...he even installed my sink and disposal on the afternoon of Christmas Eve!!

Rich Matthews installed an indirect water heater in our home, and the overall experience has been super-positive. He took the time to explain how indirect heating systems works, the pros and cons of other types of water heating systems, and helped us identify the best solution for our home. The first “visit” was virtual, via FaceTime, and he surveyed the existing setup with a lot of attention to detail before proposing how to proceed. He came over the next day to prep / setup, and the day after installed the heater! He is very professional, super organized, excellent communicator, has great attention to detail, followed covid-safety protocols. This has been a very positive experience. I highly recommend Rich, and hope to hire his company in the future. Thank you!

I had a leak in toilet that needed an emergency replacement of new toilet bowl. I randomly called Simon and he answered my call and gave the suggestion what to buy and made it easy for me one the 1st step. When he came, he got into work and didn't waste a single minute for me and replaced it in 1 hours time. Through out the process he explained me what he was doing and why he was doing. Very genuine and honest. I would definitely recommend him for any plumbing work and will be calling him again for more work soon...... There were others asking double the money without even asking what needs to be done. Great work Simon.
-Mahesh

Second time using this company and both with the same technician, Yakov. Scheduling was an easy process. The technician was great, called with ETA each time, was polite, professional and tidied up after each call. Will use again without hesitation.

I decided to use this plumber solely on the reviews and that was a big mistake. I have never written a negative review in my lifetime about a business since I also own my business and know how difficult customers can be sometimes. I scheduled an appointment with this company at a certain time but they showed up 4 hours earlier and I was not home. They rang the bell came in did the work in under 1 hour which was a very simple job with very little supplies necessary. They charged twice what the normal cost of the job would be and took advantage of the person who was home just because she was a woman. I gave the business owner a chance to respond to my complaints instead to be called a liar who is trying to cheat them and several other names. They claimed that they charged per hour labor from the time they got the call and left whatever location they were at trying to explain the outrageous price and that I had to pay for time and gas for them to travel to me which I live less than one mile away. Then they said they charge a flat fee for this specific job each time which is false because I explained the job and even texted them a picture and they said that they need to come out to see it to give me a price. They did try hard to explain the over inflated price in which there is no explanation. They even charged in the invoice for the appointment even though they claimed to waive that once they start doing the work. There was no break down of labor costs, cost of parts just a huge total with an appointment charge added on. They said they would offer a discount on my next job or a $50 discount because they know they did me wrong. I feel completely taken advantage of and I was not home to approve this job and it is a shameful to take advantage of women to make profit. I believe in making an honest living. This was not honest at all what they did. Proceed with caution with this plumber.