Best Repair Call in Boston MA

I had CTW Plumbing and Heating for several plumbing jobs. He did not supervise his plumbers, delayed fixing unfinishied job and sent some bills almost 9 months later for a return visit and other paid job. CTW owner Caleb did not supervised one major job that cost close to $3,000 of repairing heat pipe. His plumber left metal end caps bend and stuck out in several places. Only after I asked him repeatedlyl to send plumber to come back to fix the end caps, he sent one but still many places have loose end caps that stuck out its sharp metal edges for my rental apartment. Caleb 8 or 9 months later charged for the visit. He also sent me overdue notice for the work that was paid on the day of job again 9 month later. I provided paid receipt from 9 month ago.
He did not listen but stubborn, argumentative, and arrogant instead of straightening things out and He could not provide free services. When did he provided free service? I still have end caps that are loose and open.

Used this firm for many, many years. Great staff.

Rich Mathews is really a good HVAC and plumbing expert, very genuine and honest with estimation, work and well organized. We got flooded and the hot water stopped functioning, called so many places, Rich was out on another job, promptly returned my calls, texts and emails. He also has a great relationship with the local town inspectors that is able to coordinate very efficiently on permits and inspection times. He came over on Saturday and got the water heater replaced by Monday, again kept us in the loop with the process. Fixed few things which the builder had forgotten about it during initial construction. He has kept in contact after the job was done to make sure we were runing and if other items related to water damage were getting addressed, highly recommend him, glad that I found my plumber for all future work (Thanks Rich !)

I've had two jobs completed with this company and was very happy with both. Everyone is friendly and professional. I will continue to work with them and refer them to my friends and family.

Andrew helped us out promptly with a burst pipe. Thanks Chilly Willy

Michael is awesome. Great attentive service. Persistent in the face of challenging issues. And Lori, the business manager, rocks.

Service was great. Sam arrived within an hour of me calling him. Sam quickly identified the problem with my furnace and fixed it immediately. I definitely recommend!

Narrow Way knows heating systems. I have a heating system with a pump running all the time. I called the company who installed the system several years back. The technician couldn't pinpoint the problem, but he suggested me to replace the control board for $1300! and say let's start with that. I am so glad I called Narrow Way. Mario came out and figured out the issue right away, now the problem has been fixed and I am so happy. From now on whenever I get boiler issues, I will always call Narrow Way first.

Tom explained everything to me & included pictures to further explain the issue causing a leak. He is professional & got the job done in a timely manner. I would Velocity plumbing again & recommend them as well.

Kevin was very quick to answer my email and phone call and was able to check our units just a few days later! He did a great job on assessing what was wrong, diagnosing the problem and repairing it. He also was great at explaining the process to me which I really appreciated. I'm so glad to FINALLY have a functioning AC again! (Particularly before summer starts). Thanks again Next Step!

Brian and Tommy are the best. Very knowledgeable and honest. I manage properties and only call them if there is any plumbing needs.

We recently had a new gas heating system replaced by Rich Mathews and he did a great job! He is very courteous and professional and we would not hesitate to contact him again if we needed work done. His price was very reasonable and we are extremely satisfied with the quality of his work. Five Stars!!

I called Rapid Flow this morning. Brian came out within an hour and took care of the issue. He was fast and courteous. The problem was corrected quickly at a fair price. Thank you Brian!!!

Had a pipe burst on Christmas Eve and they came by and took a look right away - great service, it needed a bigger fix than was able to be handled that day, but their prompt response on Christmas Eve was greatly appreciated. Would recommend them to others.

Mike and his guy’s are great. The whole team was professional from start to finish. Mike was very transparent and only added suggestions if he thought one of my ideas was counterproductive. Anyone I send Mike to is always pleased with his quality and attention to detail.