Best Renovation Services in Boston MA

Caleb Whelden and company from CTW plumbing were employed to service and maintain the heating and air conditioning units at a residence of mine for over a years' time. They consistently had difficulty arranging to complete jobs in a reasonable time frame, and often made mistakes, some relatively minor and merely forgetful (such as forgetting to replace caps on refrigerant lines), other mistakes much for irresponsible and dangerous. Caleb Whelden easily became defensive. He was not conscientious about taking responsibility for the problems and inconveniences caused by his actions. An incredible amount of time and money could have been saved if another maintenance team was hired earlier on.

We recently had a clogged drain and cracked drain pipe. We called Power Plumbing, and Dave got back to us within a half hour. He and another plumber came out that afternoon (exactly at the time they said), and fixed the problem. We're very happy with their responsiveness and the quality of the work. We would definitely use Power Plumbing again, and would recommend them highly.

Ron and his team are great! They are very accommodating, trustworthy, and reasonable. I can't say enough good things about them and would recommend them to anyone!

Easy to book services. Very responsive communications. Good service! I’d use them again and highly recommend.

I hired Tom through a separate service, Jiffy. I asked him to unclog 4 sink drains, fix a leaky sink handle, fix a leaky faucet, and fix a slow-filling toilet. He did not come himself but sent an apprentice with another, even more junior helper. Mark and Jack were very nice and did decent quality work, but they were very slow.

2 hours in to the job, Jack had unclogged 1 sink and together they had replaced the faulty toilet flow valve. An hour later they had replaced a cartridge in my sink handle. I sent them away after that despite not finishing all the work because I was afraid of being overcharged.

I thought I was being over cautious because I asked Mark to call Tom directly and make sure I wasn’t being charged by time, but instead by the job. Mark said, “oh yeah, cuz I know what this looks like. It seems like we are dragging this out to charge more. Don’t worry. This isn’t by time. I’ll call Tom and make sure and I’ll talk him out of it if he was planning on that. Mark told me it was all set.

Then the next day I get a bill for $315 (2.5 hrs labor) for what I could have done myself in half that time. I’m not a plumber but have done both of these jobs before by watching YouTube videos. (I was just trying to multi-task and be lazy by hiring someone.)

Tom has been great at responding to my communications but does not see any problem in the above. He even said an appropriate charge (if hired outside of the Jiffy app) would have been $600-700. If true, that is egregious.

I would never hire him again.

Great service! Pleasure to work with every time :)

Good quality work.The men did a great job in a emergency. I had a broken waste pipe in my basement and was repaired quickly. Thanks for a great job.

Called on a Saturday got a callback. Showed up promptly and explained and fixed the problem. Very friendly plan to keep as my plumber.

Arrived early, quickly gave me a solution and price, and performed work as described. Would definitely use again.

Charlie....was excellent. Did not know the buildiing, but, stayed with the major problem until it was fixed!

Like above, they were responsive and fixed it, but they charged well above market.