Best Maintenance Plumbing in Washington DC

I would run swiftly in the other direction if you are considering using this company! Save yourself the headache.

Contracted Mr. Super Plumber (Maurice Walton), on Thursday, December 10 to do a very simple install and exchanging out of pipes and rough-in in the basement before concrete was poured. I hesitantly gave him a 40% upfront and he also asked for another 10% when the job began. Regrettably, I did this and this is where the nightmare began. I know the job was simple because we hired a plumber afterwards who did the job in a half of day with a complete crew. Hindsight is always 20/20!

He showed up the following Tuesday with one worker that did not speak english (called him his helper) and was completely unprepared to do what we had contracted him to do. He spent most of that first day talking and making excuses about why he could only work 4 hours the first day instead of 8. He said that he was tired from having to respond to an emergency at a woman's house the day before. He asked me if it was ok for him to leave early after the first day because he was tired and that he was ahead of schedule. The work that he did on the 1st day could have been done in one hour with a skilled crew.

Day 2 and 3 were much of the same, he showed up late, left early, left the jobsite on multiple occasions for product runs, and had tons of excuses why a one day job had turned into 5. Maurice also communicated to me that my presence on the job site (the house that I own) made him nervous and asked me to trust him and that good work takes time. This was just another ploy and pressure tactic for him to avoid doing what he said that he would do. Aside from all of these other issues, Mr. Super Plumber was just unprofessional. There was zero urgency to do what he communicated at the time that he said we was going to do it. These were signs that I missed.

The entire time that he was on site he kept reminding me of how much money I was saving by using him and how he wasn't charing me more for things that he began to see that he did not anticipate. I regret that I did not follow my first instinct when I met him and went elsewhere.

To date he has received $3700 dollars from me and on the following Monday when he promised he was going to get the job done has disappeared and is not answering my phone calls or that of our general contractor. He told me that $2700 were for materials and all he bought was $100 worth of PVC pipe at best which are still left on site. I intend to file a police report as well because of this money that was stolen from me. To date he has not returned the deposit that we gave him and stated on the phone in our last conversation that he does not intend to.

I would run swiftly in the other direction if you are considering using this company or guy. I can not say this strongly enough!

They were professional, honest and great. Happy i proceeded with them as opposed to the first 2 contractor referrals that my home warranty company tried to send. They were honest and good

Person I spoke with promised to call back but never did. Hired someone else.

Roto-Rooter was a rainbow on a very cloudy, rainy day. I was having a Murphys-law-kind-of-day. Everything that could go wrong did go wrong. But Roto-Rooter was the most helpful, friendly, and professional company I've ever had the pleasure of speaking with. D'angelo was a wonderful technician, and everyone I spoke to brought a smile to my otherwise gloomy-looking face. If you need plumbing services in the DMV, HIRE ROTO-ROOTER! They don't disappoint.

Fantastic customer service. Simei is experienced, friendly and quick. He had a solution for something we've been dealing with for a while in under 15min.

The technicians were exactly on time. They were great at communicating everything that they did and respectful when they had to do something that was outside the scope of the work. I am very happy with the work that they did!

An absolute pleasure. Very professional and courteous. We’re A-Pro Renovation, General Contractors in DC and we approve Lion’s plumbing. Thank you Edgar & Orlando.

This is my go-to for plumbing and heating in DC. The workers are very familiar with old houses and related issues. Reasonable prices and fast service!

I've used Mr. Harris and his Plumbline crew for lots of plumbing work, everything from small jobs like a clogged sink to major renovations and even adding an entire bathroom. I won't call anybody else. They are the best, hands down.

Awesome people :) love you all dearly

WL Gary proudly says they've been in service for 120 years but they still never learned how to work with customers.

My advice to you before you work with this company is to ask for a free estimate. This way you can get a quote on how much it will cost and their recommendation so that you can compare it with other companies. If they don't provide a free estimate, other companies will. Take your hard earn money else where.

I made a mistake of having them come without asking for a free estimate. They failed to let me know that the visit will cost money, they failed to tell me that there will be a service charge, and they failed to tell me what their rate is. I ended up having to pay for their visit despite: (1) never telling me what their rates and service charges are or that there will be one and (2) giving me the wrong diagnosis and wrong recommendation.

I was having water leaks because of condensation. WL Gary recommended I replace the whole HVAC unit and hungrily wanted to charge me $4,000+ and that this was the only way. I had another company come give me a free estimate and this other company said I just needed to replace the insulation around my pipes for $300+ and adjust my water pan. I decided to go with the other company and have the insulation replaced. After replacing my insulation and adjusting my water pan, it fixed my leak 100%.

After their poor customer service which was a huge red flag for me and lack of interest in giving back money they charged me for doing nothing other than give me a wrong recommendation, I am really glad I did not trust WL Gary.

Beware of this company and make sure you get a free estimate from different companies.