Emanuel C

5 years ago

I had a very positive experience tonight with one of your plumbers. We had an emergency plumbing incident on our property to where the main sewer line was backed up. Your company sent Samuel out to clear our main sewer line. He was 100% professional all the way and told me what to do moving forward after he left. Such as to clean the drain pits and not use the toilet until the caulk settles. Samuel more than earned his money with us. He is very warm, caring, friendly and compassionate. He is always welcome back on our property.The main sewer line somehow got backed up again. Your company honored its guarantee 100%! I was very pleased and happy with your response! This time you sent Joseph out! He is a lovely gentleman and a fine human being. He came out and acted like a true professional in every way. He explained to me what his concerns as a professional were regarding the hardness he encountered when breaking up the stoppage in the main sewer line! I was extremely pleased and impressed with him. It isn't just money, he truly cares about serving his customers with care, compassion, and professionalism. I will be taking your recommendation to have a camera go down the main sewer line. When the thing has to be opened up again and cleaned, we need to know what is going on!!! THANK YOU ALL FOR OUTSTANDING SERVICE! Joseph and Samuel are ALWAYS WELCOME on property!

Bill Harper

5 years ago

Issac (2009) was our service provider and he did a fantastic job. We had a clogged toilet that required snaking. Issac took his time diagnosing the problem, even checking the outside drain that meets the main sewer line. He arrived earlier than scheduled and finished up quickly.We were very pleased with the service and quick response time.

Gerlinda Cook-Brown

5 years ago

Had a bad plumbing experience but the work provided by Jason, Justin and Corey made the experience much easier. They explained everything and showed great professionalism. Would definitely recommend to family and friends!

Ahmad Abdukayumov

9 months ago

Using their services was such a waste of money and time. I wish I would never Google them. You can get any individual contractor and I am sure they do much better job than them and you can you save a lot.

J C

5 years ago

We had a troublesome outdoor drain with a stubborn clog that was backing into our basement on a Saturday afternoon. Our service technician was Issac (Employee ID #2009). He came to our place quickly and took care of the job. Isaac was courteous and professional throughout and made sure the job was done right. Great guy, great job! Thanks, Isaac!

Alan Kojo

3 years ago

Mr. Chan did an excellent job!!!! His customer service skills were excellent.. He took his time to explain all the technical details of the work. He fixed the problem and went the extra mile..I am really happy with his service. I am also very happy with Roto Rooter services and will continye to use your services..... Thanks.

Betsy Park

8 years ago

We woke up on Tuesday to a cold shower and discovered that our pilot light had gone out and wouldn't stay lit. We called Roto Rooter to come do a diagnostic check on our water heater. They sent a technician later that day, during our preferred time period. The technician was extremely polite and thoroughly explained the issue and proposed way to fix the issue. He quickly replaced the part and ensure that the hot water was running before he left. I would definitely recommend Roto Rooter for same day service. Thanks!

Monica Plisch

5 years ago

Very good experience with Roto-rooter. We had a block in the main sewer line the day after Thanksgiving when family was visiting--terrible timing! Called Roto-rooter and got an answer right away; they dispatched technician Tin (2648) who arrived within 2 hours. Tin was very professional worked diligently to diagnose and try to fix the problem over several hours. In the end, he showed me that after cleaning the main sewer line, there was still standing water in the line, indicating the problem was with the county. Tin called the emergency line for the county and arranged for someone to come the same day. No charge since we were under warranty from a previous call.

Alicia Bowman

5 years ago

Went to do laundry and discovered water all over my basement floor - the drain line was clogged. Called the 24-hr line and they had a tech come out the same day, before the scheduled time! He tested the drain lines to see where the clog may be before discussing service price for the service needed. (He didn't try to charge me before assessing the situation.) He unclogged the line and made sure it was fixed before having me test the line myself to ensure my satisfaction. He provided his business card and advised there is a 6 month warranty against it clogging again. He was very cordial, well-mannered, and professional. I will say - make sure to take care of your plumbing as having things fixed isn't cheap! Haha!

Stephanie Begansky

6 years ago

Roto Rooter went WAY above and beyond my expectations to help me out when our basement was literally up to our ankles in sewage waste water. Not only did Van arrive at house just outside of DC in less than 30 minutes from the time I called for help, he spent hours making sure the job got done properly, even going so far as to call his water remediation team out and the county whose property the clog was on. I cannot say enough great things about Paul and the water remediation duo, Justin and Justin, either. They spent time helping me file an insurance claim and have been there every step of the way with answers to all of my questions and concerns. THANK YOU ROTO ROOTER team!!!!

Cheryl Naylor

3 years ago

I've never had a bad experience with Roto-Rooter. In fact, they've always help me out when needed. All the techs are skilled and friendly.

Mary Alice Haft

5 years ago

We had a sewer drain back up. Plumber came and snaked it. He didn’t find anything. Then he said snaking a drain is a flat rate of 661.00! He was there under two hours!!! I was never told that when I called. I gave him a check for 350.00 which is still ridiculous. He also took away the guarantee. Terrible experience.

Dee Bien

5 years ago

We had a sewage backup at 6:15 in the evening. By 7:30 there was a tech at my home. He was very knowledgeable, courteous and efficient. He snaked through the sewage line and found tree roots blocking the line and broke them up. We were very happy with the service and will use Roto Rooter again.

Greg Le Sage

4 years ago

Van Linga (3157) came to our house and did a really great job. It was complicated, and involved removing and replacing the toilet in the basement. He fixed the problem completely and cleaned up everything very well. I think the price was reasonable given the time and effort involved. Thank you sir!

Ember Behrends

a month ago

Daniel was very helpful and I appreciate the prompt service.

Jasmine Milner

6 years ago

Roto-rooter saved the day. I recently purchased an older home and experienced several mysterious clogs. Had it snaked once with a handyman but the problem kept reappearing. Finally, gave Roto-rooter a call and the whole process was great. The customer service rep was nice and explained that I was getting the best and cost effective option. I got worried when she said two different guys needed to come out. One to clear the drain and another to inspect the pipe using the camera. She explained to me its already included in the price. Dama Fanai and Robert came to the house. They called when they were outside and were very courteous and polite. Both men seemed very knowledgeable and knew a lot about how plumbing in my house was probably designed. They explained my options and quoted me a price from the list. I was also able to use a web coupon. 30 minutes later, Dama and Robert were packing up and letting the water run to make sure the line was clear. Great experience and I would use Roto-rooter again!

Mary Fulweiler

5 months ago

We had a technician come over to clear out a clogged shower drain. He quoted us $800. When I said, no way -- he then quoted $400. I did not accept the estimate and he left. Got my regular plumber to come by and he did it for $145. Be careful!

Cynthia carter-lyles

6 years ago

Technician 34221 Chan date of service 4/18/2017. Chan did an out standing job he did not find a blockage but snaked the line more than 60 feet. He also made a report to DC Water and Sewer and he order a camera to view the line. I greatly appreciate all of his efforts.

Claude Cowan

3 years ago

Joseph Tech 5423
Great work. Excellent explanations. Came on time. Clean work. Recommendations for future maintenance. Will request him in future.
This is the second excellent person you have sent to us.

Alasia Gresham

5 years ago

1st time using ROTO-ROOTER Our Plumber Technician CONRAD was very helpful & also friendly ! My family and I was having issues with our shower,, we needed a plumber to come out as soon as possible and they came out within the next 15-25 minutes . Thank You Roto-Rooter !

Micah Holmes

4 years ago

Extremely professional, timely, and was considerate of my finances! Would definitely recommend. I've used them twice. The first technician was extremely courteous. He clearly understood what my issue was and knew what he was doing. He provided options and was straight to the point about what would best suit my needs. The second technician was likewise just as professional. He was recommended by the first technician as the first was unavailable that day. Excellent experience in my opinion.

jradowich

7 years ago

Roto-Rooter Service: 08/16/2015 - Emergency call for the shut off valve to main line of the house. work was preformed well, I just hate price gouging. $400 for 2 hours of a technicians time and $20 worth of parts is steep. I know I could have gotten WSSC to shut off the water and turn it back on for $130, and it might have cost me $70 in tools and materials. So I guess I paid $200 for an emergency and convenience.

K

4 months ago

My experience with Roto-Rooter was exceptional! The problems I was having with my sump pump and leaking toilet were completely resolved. If needed, I’d definitely use your services again. Than you!

Gary Suarez

6 years ago

Noticed backup in our basement bathroom. Called rotorooter and they sent out a tech that same day. (John #1275). He was very friendly and informative. He took care of the problem that same day and left the work area very clean afterwards. Highly recommend John and his team. Very good customer service.

Robert Howard

5 years ago

Roto-rooter was great! He showed up within the two-hour window... I was given on their web-site. Making an appointment was an easy process, too. All I had to do was to go on-line and enter my information. They responded in a reasonable time. By the way, I made the request at 2:00 AM and the tech was at the front door by 9:00 AM. Amazing promptness!The tech was very courteous, respectful, competent, and effficient. He got right to work. It took the tech about 2.5 hours to clear the clog. He also put on shoe protectors and removed them every time he entered and exited the home. I was very impressed with his awareness of clean practices!Tech# 3656, you truly deserve your 5-star rating; you're the best! Oh, less I forget, Roto-rooter gives you a 6-month warranty on the work performed. Now, tell me, who does that any more...?Thanks for a job well done.

Alvaro Gonzalez

4 years ago

The plumbers did what they had to, but nothing more. So, the problem was resolved in less than 20 minutes and I paid over $630 for the work. The pricing was transparent. That is not the issue. The issue is that given how quick it was resolved and that I pointed out some other possible problems, the people that came out could have offered to look into the other issues that I mentioned. They did not. In 20 minutes, they were gone. Good for them. It comes out to a nice profit for Roto-Rooter, but not A+ service.

Christine Kidd

6 years ago

The plumber James Lian Tech #2629 did a great job and handled quickly. Also, Jason Nelson, Restoration Specialist was very efficient, professional and quite helpful and sent a team out to service water damage the same day and did a great job.

Evan Alpert

6 years ago

John tech #1275 did a great job. He correctly assessed the problems and layout of the driveway drainage system at my new house. He was able to clear the drain of excess debris, mud, and roots and get it flowing again.

David Diamond

3 years ago

On time, very helpful and courteous. Really helped us out. The plumber put a lot of effort into making sure the line was cleared as much as it could be. I'll be happy to have you back to repair the pipe.

Charlotte S

6 years ago

Amazing Service! We had an overflow in our basement over the weekend and they came right away. They were extremely courteous, punctual, responsive and very effective in getting everything cleaned up and fixed in a timely matter. It was a pleasure working with Jason Nelson #1599, Justin Saucier #2582 and Sohail whom really helped facilitate this whole mess. I would highly recommend Roto Rooter to all my friends and family. Thank you for everything!

Anna Snyder

4 years ago

Be sure to tell the plumber if you have a coupon ahead of time or they'll give you an excuse about why they can't use it.They're decent plumbers, but expensive (as most are). They showed up after the designated window and when we called to ask about their arrival, the office didn't pick up the phone. They completed the service quickly, but then refused to accept a valid coupon when presented at the time of payment. Apparently we had to mention it as soon as the plumber walked in the door, even though we left it right next to the sink he was working on. He then blamed us for not knowing the company policy.Nowhere on the coupon did it say that you had to present it before service, just at some point during the service. They tried to say that most of their customers don't use coupons or don't want to use them. If true, that's fine, but not everyone has that money to burn and as someone on a budget, saving that $55 goes a long way.In fact, they even admitted they don't ask for coupons because they want to charge people as much as possible.Use a different company. These people are not that good (or cheap) that they can be as condescending as they were. I'd rather use a company that actually respects their customers.

Taitia Eades

2 years ago

Thank goodness for Jeff # 1174 of Roto Rotor.He Reinstalled my old stove which supposed to be replaced with a new one but the delivery men didn't know how to MEASURE, LEFT the old stove uninstalled and took the new stove🙀🙀🙀..Jeff saved the day by giving me enough time to talk to the delivery manager 🙄🙄🙄they gave him the green light to reinstall the old stove now I can FEED MY 10 CHILDREN..🤗🤗🤗

Joie Bavender

6 days ago

I called the company to send out a plumber. He did arrive quickly which is the only positive. he did not fix the problem and charged me $450 I have called several times and always told someone will call me back and still hasn’t. He told me if he didn’t fix it, it would cost 157. I can’t get a hold of anyone to get a refund. So now I’m out 450 and still have a broken toilet..

Yonas Fisseha

3 years ago

Outstanding service .... starting from the phone call to make the appointment to completion of the work. The plumber was on time, knowledgeable, honest and professional. He took time to find out the issue and explain what was wrong. He also explained how he was going to fix the problem. I requested him use a camera to show me the problem since I have done similar work and failed. He was confident that he was going to be able to fix it himself yet he also ordered the camera for the next morning. Another person came with the camera the next morning as promised. They both did exactly what they said they were going to do. It was very impressive, neat, honest and professional service. I highly recommend them !!!

B Gallion

5 years ago

I had a wonderful experience with RR! I called several companies and they were able to come out the earliest, at a time that was convenient for me. Kam arrived on time and quickly provided me with a very competitive quote. He solved our issue and provided me with tips to keep things flowing smoothly. This was the best experience I've had with a contractor in a long time.

Gloria Occhipinti

5 years ago

Had a major clog in my kitchen sink on a Friday night! I needed someone to come out immediately! Roto-rooters service technician, Lal Sailo, came to my house at 9:00 at night and had the clog fixed within 45 minutes. He was very friendly, knowledgeable and efficient!

J C

2 years ago

No service needed at the time. However, Mr. Robert Boyle was very knowledgeable of his job and provided excellent customer service. I will definitely contact Roto Rooter for any future plumbing needs.

Leila Stiebel

6 years ago

Jason Nelson (1599? or 1899) did an outstanding job. He was very polite and professional. He explained the work and guided us through the process answering all of our questions. The other employees, Josh and Bret were on time and very neat. They cleaned up any debris and were very nice. Victor Lyan is an excellent plumber, explained and then fixed the problems. My husband and I are extremely pleased with Rotorooter.

fraziermusic

8 years ago

I'd give them a zero if it were possible.I'm opening a club in DC, and the first time I've got more than 10 people in the building we discover the toilets are backing up. So I call DC's Rotor Rooter at 3PM. We'll have somebody there by 5PM I'm toldNOTI call and call to be continually told we're next, right up until 9:30 !! SIX AND A HALF HOURS.So at 9:30 PM I get a courtesy call telling me that we're still next, but it might be another hour. Screw that.I ask Can you guarantee we'll be first in line tomorrow?Yes, you will be the first call in the morning. A truck will be there between 8AM and 9AM.It's now after 11 AM, and no truck, BUT we're getting the same run around as the day before: You're next, somebody will be there in an hour.We've called somebody else.~~~~~~~~~~As it turns out, the technician showed up around noon. He was fabulous.Also, later the scheduling woman called to apologize, and gave me a 30% discount/refund on the job.It was VERY frustrating getting somebody there, but when they did, the job was well done, and I was remunerated some for the inconvenience.Good stuff.

Corvell Conley

4 years ago

Conrad was very professional. I will definitely call on him for any further needs. I also have already passed on his info and highly recommended Roto-Roofer!

Thanks much.

Hope Neysmith

4 years ago

Min #1461 and Van #3628. did a great job they were very professional explained things to me . I would recommend roto rooter to anyone who has plumbing gas and drain cleaning jobs. Thank u roto rooter for having such professionals working for you.

Bob Mathieu

5 years ago

We received prompt, efficient, and professional service from Roto-rooter employees. They arrived within 2 hours of our call. The office sent us email confirmation of work order, and called us half an hour before worker arrived to let us know they were on their way. Thank you for such professional service. We would recommend you to anyone!

Charlyce W

5 years ago

Took a day from work for two leaky faucets. Plumber tells me he must rebuild my kitchen faucet -$250.00. I give you a discount. He replaced the washers. Faucet #2 he cannot repair because - I'm just a plumber. You must move furnace to get to back pipes. This without removing a knob, just LOOKING at it! NEVER AGAIN.

LaShawn Hall

6 years ago

When I first used Roto-Rooter, I never thought I would use them again. I had such a wonderful and professional experience, I always call on Roto-Rooter. Technician Ram always does a wonderful job and I make sure I recommend him every time. He's the best.

Lee Culver

5 years ago

Joseph (5423) did a terrific job on a very difficult problem drain today. Highly recommend him. Stayed with the problem for 4 hours and 52’ of snake! Not inexpensive but they guarantee their work for 6 months.

Patrick Kilcarr

5 years ago

Jacob came and bailed me out of a bad situation. The one toilet on the first floor did not work, of course because of something I did. I don't recommend balling up a bunch of cheap toilet paper and flushing it at once. I know as soon as I flushed it, I was in trouble. After all my attempts, which were not too bad. Nothing worked. Jacob came in and with

Shonita Roy

4 years ago

It was an emergency, and we called many other companies to no avail. Called Roto-Rooter and they were came within an hour. We were without running water for over 15 hours and it was a relief that we didn’t have to go another night without water. They were out within 2 hours.

Brenda BP

7 years ago

We really appreciated the work and the education from the plumber who came out. Excellent job and he had the patience to answer all of my questions. Pricey, but but excellent. The price was the only reason I didn't go for five stars.

Beatrice Murray

5 years ago

Khiangte was awesome, He took care of the problem we had in the facility. We soo appreciate him and can't wait to do business with him in the future. Thank you Roto Rooters!!!

Johnny Drayton

2 years ago

My rep was very thorough. Identified issue and offered a solution in the first 15 minutes. He gave his honest opinion on alternatives (cheaper and labor intensive on myself). If you need assistance ask for Trevor directly trust me you will be in great hands. That guy knows his stuff.

James

6 years ago

This was my first using Roto-Rooter. I had heard about them before, and found their number on their website. Upon calling, I was pleasantly greeted immediately, and was able to schedule an appointment the same day. As promised, I received a call 30 minutes before the appointment to reconfirm. The technician, Rosiam (4450) arrived on time and wore shoe covers to protect my floors. He was very courteous and professional. He got the work done quickly and completely, and provided diagnosis on where I may need future work. I really appreciate Rosiam and Roto-Rooter, and look forward to doing business with them again.

Rae Dubois

4 years ago

The service technician, Sat Gin, did an outstanding job. He explained what he was doing at every step and performed his work in a very thorough manner. In future, I will try to request him since I was so pleased with his work.

John Parham

4 months ago

Had an emergency repair. Service person was nice and fixed the issues, which were relatively minor. I never received an estimate before the work and was surprised by the amount I was charged for the work that was done. Reported my concerns but never heard back. Won’t use this company again.

Tearria Camper

5 years ago

I was given a $816 quote and denied. They offered a free video service of the clog. My technician did not speak english to well, gave RR a call back to make sure what was being done was a free service. The representative on the phone confirmed the service was free and what the technician was doing was correct. Once the technician completed the so called video I had a bill of $695. Why is that??? I then called RR back stating my issue and was told the representative gave me wrong information. Even though the technician was really nice, despite the language barriers, I will never use nor recommend them to anyone.

Laurel Robinson

6 years ago

We have an older house and the drains get slow on a regular basis. Our disposal sometimes decides to act like a water fountain and shoot everything back into the sink after we run it. :P I thought maybe we needed to get the main line cleaned out. Jeff (1174) looked at all the drains, explained what he thought was the best solution, and took care of it. He was professional, and I also appreciated the convenience of being able to schedule the appointment online and getting a phone call 30 minutes before he arrived. The only thing I didn't like was the price: $460!! He said it would have cost $525 to clean out the sewer line. I thought that cleaning out the pipe below the kitchen sink should have cost a lot less than that, relatively.

Netty

3 years ago

I filed a complaint with the BBB against Roto Rooter. Roto Rooter sent a plumber whose first name begins with a Z (herein referred to as Plumber Z) to inspect the leaky knob in the tub. Upon Plumber Z’s arrival and inspection of the leaky knob, twice, I asked Plumber Z the cost of repair. Plumber Z's eyes rolled left then he looked up into the air and quoted me a price of $1,000. My jaws dropped to the floor as I was in shock! I asked Plumber Z to explain how he had come to the price of $1,000. Plumber Z stated I like to replace the entire pipe and cut out the drywall. After getting over my initial shock and disbelief, I vehemently disagreed with Plumber Z's assessment. I asked why it would be necessary to cut through an acrylic bathtub to the drywall just to replace a diverter cartridge! Plumber Z then looked at the parts I had purchased for the tub (from Home Depot) and stated that since I had purchased a faucet and knob, the cost now would be $900. I threw Plumber Z off my property. I contacted Emerald Plumbing Company (EPC) and paid $262 for everything. In my contentious conversation with Supervisor T.H., I mentioned throwing Plumber Z out of my rental property. In a surprised tone, Supervisor T.H., repeated my statement and asked why I threw out his plumber. I replied Because I refuse to be swindled.

MeMe J

5 years ago

Ok so where do I start...my mother just redid her living room and dining areas when she sprung a leak in her upstairs bathroom. Now first she had it unclogged and then the massive leaking started then we stopped the leak and then the ceiling started to leak.....for two days my mom cried it’s just me and her so we didn’t have a clue what to do. Rent had just been paid utilities all done and now a $6000 issue!!!!!!!!! I had to try something so I called Roto-Rooter let me just say “JAMAL BYRD #4926” is the man!!! Not only did he help he was as professional and considerate as any contractor I’ve ever met. He helped my mom with filing a claim through her home insurance which may seem easy but we didn’t even think of it during our time of need. He put our minds at ease and went above and beyond his duties! My mom says he’s her adopted son now!!! Lol!!! If anyone deserves recognition for their stellar service I think it should be MR JAMAL BYRD 4926 (my new brother) he made my mom smile after 3days. Great man great service great company!!! Thanks

Ashenafi Maru

8 months ago

Our sewer main outlet was clogged. The first technician cleared the dirt that clogged it from out side but the problem happened again after a week. The company sent another professional called Angeleo and he cleared it from inside. I appreciate the company for solving the problem both times and sending its professionals the same day we called them. This staff Angeleo is excellent in his profession and very friendly. Keep the good work. God bless you.

Eddy K

5 years ago

Khai #3722 was Great 👍🏾. He didn’t try to up sell me. He took the time to explain the different options I had and what the different prices would be. He was very patient with my many questions and he also had a sense of humor. I usually don’t trust “professional plumbers”. YouTube has been my go to for years. Khai was able to change that bad perception I had. Great Customer Service Khai. I would recommend Khai #3722 at Roto-Rooter.👍🏾👍🏾

Juju Bead

4 years ago

Kam was my technician. He was absolutely awesome! He came to my house in a timely fashion, which is definitely a plus. He appropriately diagnosed my problem with minimal damage to my dry wall (damage was done only for assessment). He offered practical and affordable solutions to my problem. He also made himself available in the event that I have additional questions or concerns. He is amazing!!!! Impeccable customer service!! I'm absolutely impressed and grateful!! - Roto Rooter Jessup/Baltimore location.

Lawrence Bouton

5 years ago

Had a clog kitchen sink. Decided to call Roto Rooter. Isaac arrived promptly at the beginning time window. We negotiated the price and then he ran the snake down the drain and cleared the clog. He had some difficulty reassembling the under counter connections but persisted. Unfortunately, after he left, I noticed water seeping into my basement. According to Roto, the snake weakened/broke an old cast iron fitting. The next day another Roto Rooter plumber came to try to diagnose/figure out the problem. They cut out the back of the cabinets and discovered the leaking joint. Alas, the solution is to remove the cabinets, marble countertop and cut out the broken pipe. Roto was willing to start work right away, but I decided it would be best to put it out for bid. I don't deal with a lot of plumbers, but the two I dealt with were polite and professional.

Steve Connaghan

6 years ago

Josue, #3607, did a great job getting our drain working. Very friendly and up front on all the risks for the day. And offered good suggestions for future maintenance. Offered, but didn't push.

Stacey Tracey

4 years ago

Roto-rooter did a great job removing and installing a new water heater the same day we called with the issue. They went above and beyond by driving hours to get a water heater we needed. We highly recommend.

Jeffery Szabo-Simmons

5 years ago

We called Roto Rooter and a Sunday before we were leaving on vacation and they were at our house within an hour and took care of our problem. They were extremely professional. I would highly recommend them.

Sharon H.

6 years ago

Technician 3607 diagnosed and fixed the drainage problem with one of our rooftop drains. He was extremely knowledgeable, professional, thorough and personable. He is a real credit to Roto-Rooter!

Lauren Roller

5 years ago

James from Roto-Rooter provided us with amazing service. We had two bad faucets, one in the bathroom and one in the kitchen that needed replacing. He came same-day to look at it and came back the next day to install new ones for us, the day before Christmas Eve. The new faucets look wonderful and work fabulously. We haven't ever had water pressure or quick hot water like this since we moved into the house and couldn't be happier. Thank you very much for the responsive and high-quality service, especially on short notice before a holiday!

Gary Spizler

4 years ago

I contacted Roto-Rooter via phone. Representative on phone very friendly, helpful and efficient. Found that they had been here before. They had an opening on the day I called. I was told I'd receive a text when the technician would arrive. In less than 5 minutes I received the text and in less than 1/2 hour the technician, Lal Sailo, arrived. Mr. Sailo worked with me on a price which we agreed upon. He too was very friendly, professional and efficient. He also gave me a bottle of a product that I use twice a month to keep my drains flowing. I highly recommend Roto-Rooter and especially Lal Sailo for all of your plumbing needs.

Robert Sigh

10 months ago

Very prompt, highly professional, detailed in their assessment and work plan. Very reassuring and explained and answered all questions.

Virginia Townsend

7 years ago

We called with a clogged toilet. We were given a 2 hour window. Within 45 minutes from our initial call Trina from customer service called to inform us that the tech was on his way. Matt, the tech, arrived well within the hour. He was courteous and knowledgeable. He showed us our options and costs for each. Matt showed us where the problem was and explained what he was going to do. He was swift, thorough and clean. Thanks to Matt and Trina, we have decided to use Roto-Rooter as our plumbing and drain service company.

Anya Ross

5 years ago

Slow service arrival, but it was a busy night and the dispatch team kept me up to date. Donovan was wonderful, helpful, and speedy once he arrived! Much appreciated the efficient and warm service.

c j

7 years ago

I called first thing in the morning and a plumber was out to fix my problem within 2 hrs. Jeff was extremely honest, friendly, and fixed the problem quickly. I highly recommend him!I encountered a second problem, RR came out and fixed it right away-always on time and personable!

Danielle Milanowski

8 years ago

We had Neftali come to our house. He was extremely knowledgeable and helpful in fixing our problem. He was very professional and took extra steps to contact D.C. City Water Department and explain the process to us.

Heather Montague

a year ago

Dama was timely and worked efficiently. He fully explained everything he was doing and put us at ease. He completed the job a week ago, and we have had no issues whatsoever since then. Thank you!

Edward Pfister

6 years ago

Root Rooter is always our first call for repairs. The Plumber (Mr. lal Sailo) arrived very quick after the call. We had 2 leaking shut off valves under the kitchen sink and a bad mixing valve in the sink faucet (that I had tried to replace). He installed two new updated shut off valves under the sink and then troubleshooted and installed the bad mixing valve at no charge. Thanks for the Great fast service!

dcnecee

4 years ago

The Roto-Rooter office I used was located in Baltimore not Washington DC. The technician, Joseph #5423 was marvelous!!!! We had a clogged waste line. He arrived ahead of time after calling me to say they would be early (great!). He explained all that would be done and the cost and also recommended a liquid treatment to be used in the pipes each month. He completed the job within an hour and everything was clean and fixed. I would highly recommend this service and will use it in the future. In fact, I have used Roto-Rooter two previous times and have been very pleased. Thanks Roto-Rooter!

Seo Lee

3 years ago

Langh#3650 is very professional. He arrived in less than after I called the service in. He knows what he is doing and explained what process he needed to take the options. He found the problems where the water leak on the shower booth. It could cost more than 1000 dollars but he is honest to not make a big deal with the problem. I will update the repair that he has completed. I need to wait for 2 days for drying shower booth. I would recomand this company to people. Thanks for nice job!

octavia nixon

a year ago

Customer service was phenomenal. Additionally the gentleman that installed my toilet was professional, on time and completed the installation really quickly. As someone who doesn’t know the first thing about installing a toilet, I had a really great experience and would definitely recommend this company to anyone.

Donna Burke

3 years ago

Langh mung 3650Mr. Mung was very thorough and knowledgeable about what needed to be done. He was polite, kind, personable, and friendly. Very professional. He fixed everything quickly and cleaned up everything when he was done. He really knew everything that needed to be done and communicated it to me in a way that I could understand.I will need some more work done in the near future and would like to have Mr. Mung again. He was great.Thank you.Donna Burke

JJ Jimenez

5 years ago

“Had two floor drains that were backing up.Pros: Extremely fast scheduling. Extremely fast arrival (less than one hour). No travel time or other charges. Plumber conducted inspection of problem and got to work immediately. Work was done promptly, courteously, and efficiently.Cons: Price was higher than expected after researching costs online for similar jobs.I'm very happy with the promptness and the quality of work. We would not hesitate to use Roto-Rooter in the future. ”text copied to clipboard...

Janet Fisher

3 years ago

Rotorooter's Technician, Isaac, provided excellent, thorough, and timely service on a holiday no less! Rotorooter responded to my call on New Year's Eve, and Isaac came out on New Year's Day - right at 10am, when scheduled. Isaac took the time to evaluate the problem, provide a thorough estimate, and explain the parts and what he needed to do for the repair. Isaac completed the repair efficiently and with excellent workmanship, even making sure no dust was left behind. Isaac is a first class professional, and I hope he is commended for his service and representation of Rotorooter.

Debbie Yackanicz

7 years ago

Chal 2157 did a wonderful job cleaning out my kitchen drain. He installed a vent and a clean out valve since I live in a home that is over 60 years old and didn't have any of this. He also fixed a pipe with a pin hole in it. Thank you Chal. I will recommend Roto Rooter to anyone needing a plumber.

sheila terrell

6 years ago

Zo 1547, was very professional and friendly. He explained everything to us in detail. We were pleased with his services. Replaced sump pump, Also liked that he was able to accommodate our schedule. Thank you Zo

Sally Slingluff

2 years ago

The tech was very professional and took care of the leaks and installed a new faucet. He was hard working and cleaned up. Fortunately no water damage.

Ryan Hussey

5 years ago

I have used ROTO Rooter many times. It's a very good service and reliable. I just wish their were not so damn expensive. 600 dollars to use a snake? Come on guys you make me want to go to home depot and just buy one and do it myself.Lower the price and I won't grumble and will only use you.

Nat C

2 years ago

Khai Dal was the technician who responded to my call for two clogged toilets in my home.Even though the tech didn't end up needing to do much, he was still a pleasure to work with. He was courteous and professionalMy toilets were clogged for three days, even and after 4 snakings by 2 different companies, so I called Rotor-Rooted to see what their techs could get the clog out. As a last resort, the night before the tech's visit, I tried an unclogging solution from the local home improvement which seems to have worked, as when he came out and tested both toilets and sinks everything was draining fine..

Ari Kanal

5 years ago

Their technician was prompt and extremely knowledgeable! He patiently explained each step of the process, and listened to our feedback and concerns and addressed them along the way. He solved so many of our problems in one trip, and made sure to check each step that the problem was really solved! Thank you!!!

Tina Bohanan

7 years ago

Yesterday I felt like my life flipped upside down. I went down to my basement to discover it was flooded due to a Sum Pump failure. Conrad Nelson (1635) and Robustiano from Roti-Rooter came out within an hour of calling to not only replace my sum-pump but to fix a clogged toilet as well. Jason Nelson from Roto-Rooter also came to my house to sit and explain the whole water mitigation service that Delray (1313) completed as well. I couldn't ask for a better team. They all did an amazing job and took all the stress off my shoulders. Delray and his team worked very hard. Although its not there job, they also killed a snake they discovered while walking in my house from my garage. Lucky for me they mitigated that pest issue before my 5 year old came home.(she enters the house through that same door. If i can give 10 stars i most certainly would. Thank you Roto-Rooter. I have now found a company that will always be my first choice and I would recommend to anyone.

Michelle Luis

4 years ago

Hiller Schwartzman was very professional and helpful. He was a pleasure to work with. He came out promptly and stayed to help find the location of the leak that was not part of his job. Is is a great employee.

Toni McRae

2 years ago

This is not the first time that I have used Roto-Rooter for plumbing service. Appreciate the online scheduling option and email confirmation. The plumber/service technician assigned today on time and was professional, and thorough. He repaired the problem with my sump pump expeditiously and to a state which minimizes the likelihood of a repeat situation. Additionally he checked the outside drains to ensure there were no clogs and provided practical advice on how to ensure the pumps w is completed correctly the first time. Will use Roto Rooter again!

Anita Battle

4 years ago

We had a late evening plumbing problem with our kitchen sink and Joseph (#5423) did a great job of assessing and fixing the problem. He took the time to explain and answer all our questions. He was very efficient and professional.

Shelby F. Ward

5 years ago

BT, 1079, offered exceptional customer service, was extremely patient (with navigating the home warranty policy issues we were having related to obtaining service)and was extraordinarily thorough in his initial diagnostic. His professional and knowledgeable manner of completing the job in our kitchen would be the number one reason we would choose Roto-Rooter again.

Al Fisher

5 years ago

Roto-Rooter representative Min did an excellent job!! Arrived in the estimated time frame and made sure everything was in working condition and the job was done correctly. QUALITY SERVICE!! i recommend this company to anyone needing emergency services with plumming.

Natsu Onoda Power

3 years ago

Joseph 5423 was excellent! He was patient with our very old, strange system and got the job done quickly. He was also very respectful, kind, and polite. I recommend him highly!

matthew m joyner

5 years ago

Very professional service. Quoted price before work was done. Also gave warranty before work was done. Neat and respectful of my house. Did not get name of Plummer , but will review receipt when I get home, to make sure I request him next time.

Rob Boston

5 years ago

We've always had good experiences with Roto Rooter. They come promptly, they fix the problem and their prices are reasonable. Most recently, we had a plumber come out to repair a leaky toilet. Joseph was professional and took care of everything. Good, solid work.

Bill Ap

10 months ago

Damar showed up in no time, ran off to buy a new disposal, and came right back to put it in. He was polite, knowledgeable, super competent, and very helpful. He is super! You should give him a raise!

Todd Drawbaugh

6 years ago

Amazingly overpriced. Ask their charges (my bad) before even bothering to schedule them. Working with various plumbers over the years I had a general idea of the charges but regret I didn't tell them to walk when they actually quoted the job. They came down in price but the job was more then twice what it should have been.

Skilled Maids

5 years ago

My tech was great ( TIN 2648 ). I called in the last minute and had my problem solved.He was very nice and professional. He arrived on time and did a great job!I highly recommend this company.Great job!

Cindy North

2 years ago

Kitchen was draining very slowly. Technician tried snaking the drain, but that did not solve the problem. He discovered that a venting piece was not functioning, so he drove to get another. New piece was bigger than old one; to install would have compromised the soap dispenser. It was late, and I asked him to stop to return the next day. He did, and brought with him an exact replacement part he'd found at a store near his home after leaving here. Back the next morning, installed and returned the sink and soap dispenser to full functioning. I am one happy camper!

Ava Risser

3 years ago

Kam Mung came to fix our water heater. He was extremely professional and worked the day before Thanksgiving until 11pm. He answered all of our questions and did a fantastic job! Thank you so much!

Gayle Shaffer

4 years ago

From the time of my 1st call to job complete was less than 2 1/2 hours.
Joseph the technician was able to snake about 90' of drain pipe found the clog and cleared it. Great Job!

Jessica Murgueytio

5 years ago

The technician was prompt and very well prepared. He installed our new toilet in less then an hour. We will definitely be using this company again in the future

Anne Pellicciotto

4 years ago

Jacob and Xena (#4534) were excellent - efficient and professional - in getting both of my patio drains rooted out in prep for the impending hurricane. The company was responsive - and sent the guys same-day. They worked by lamp light to get the job done on the spot.

michael arnone

5 years ago

My downstairs toilet was leaking, he replaced it then my upstairs clean water supply line busted after he left. I called back again and Jason (1599) and HMing (1011) came out and started the process for replacing my upstairs ceiling and drying out my carpet. They stayed a long time and I appreciate it, though I have to go thru insurance for the other clean up for replacing my ceiling and carpet cleaning. They came out with in an hour of the call.

Robert Foster

2 years ago

Main backed up Roto Rooter was at my home within 2 hours of my call. Plumber fixed the issue quickly.

Timberly Davis

5 years ago

My garbage disposal just stop working and water was all in the cabinet under the sink. I called Roto-rooter and the dispatcher assured me the plumber would be out within the hour. Christopher came, assessed the situation, and told me what needed to be done to complete the repairs. He explained and reviewed the cost, asked if I had any questions and went to work. He was quick pleasant, quick, and efficient. I would definitely recommend Roto-Rooter to my family, friends, and co-workers.

Sherrie G

7 years ago

This was my fourth time using Roto-Rooter plumbers and Mr. Lian was the best! He explained everything that needed to be done and addressed my concerns. He also gave me tips on how to keep the problem from happening again in the future. I would definitely recommend this service.

Rory Holderness

6 years ago

Jeff (1174) was very prompt, getting there within the hour. He diagnosed one problem instantly and then did the sautering work I needed very quickly. He knocked the price down to be more reasonable; very pleased with my service.

Tonya Thompson

5 years ago

This is my second time using Roto-Rooter for an issue at my home, and this second time was still a great experience. Dal (#2570) was the assigned technician, and he was very knowledgeable, professional, courteous, personable, and efficient in his work. He gave the estimate for the work, and he completed the task in a timely manner. He showed great pride in his work and cleaned up his area in a very tidy manner afterwards. Because of technicians like Dal, I will use Roto-Rooter again if needed in the future.

Jerry Hauser

4 months ago

I think this is my first ever google review, but I felt compelled to write because we had a nasty plumbing emergency and the Roto Rooter team in DC was amazing! They came within an hour of our desperate call, fixed our problem, and took on a significant mitigation project. They went above and beyond, communicated thoroughly, and were incredibly kind and competent throughout. I could not recommend them more highly.

Kevin Allen

a year ago

Great professional service. I called Roto Rooter for an emergency plumbing repair. The technicians arrived within 1 hour and promptly completely the service repairs. Highly recommend this company for plumbing repairs.

wade lawson

6 years ago

Roto Rooter squared us away. Special thanks to L. 2158 and Jason 1599!L. 2158 came out on a Saturday night and found a rag and bundle of wire clogging our pipes 35 feet out in our less than 5 year old home. He was courteous, friendly, informative, and quick. He unblocked the pipe and cleaned up. L. told us that we were in good hands. Jason 1599 followed up with a phone call while L. was finishing up. Jason made an appointment to stop by and assess damages on Sunday afternoon. Jason was very helpful and informative. He explained the risk and the steps required to mitigate the risks of water damage. Jason assisted with the initiation of the property claim and assured us that he would be available if we had questions about anything at any time. Jason arranged for Roto Rooter to begin the damage mitigation process on Monday. We appreciate the know how and courteous service with a sense of urgency!

Chloe B.

6 years ago

They came out promptly to remove the drywall and base boards that had been infected with sewer water after a plumbing issue days prior. They were efficient and effective and professional. Thank you.

Joey Hanzel

4 years ago

Called Roto-Rooter after reading various reviews of other plumbing services. This is the second time I've had a sewer line block in the past year. Another contractor cleared it for me before. Called to make an appointment and they were able to see me same day. Sat Gin, was upfront and professional about the cost which was quite high ($600) to unclog the sewer line.After about 1.5 hr, the tech let me know he snaked about 95 feet and hit a block that he cleared at about 30 ft. He was clean and thorough and didn't leave a mess. He also scheduled me for a free camera inspection of my sewer lines next week.Overall pretty good, except the price which is on the higher side.

Foad Farrehi

3 years ago

Joseph5423 was my technician today. He diagnosed the problem with my garbage disposal, and installed a new one. Very professional. Another happy experience with Roto Rooter.

Uyen Chung

4 years ago

Our basement flooded at 1am. Roto Rooter came around 9:30/10am to assess and had a restoration team come the SAME DAY. They had equipment in our basement ASAP to dry it out. They were quick, prompt, helpful, and provided great customer service. I will always recommend them for services. Shout out to the Jessup, MD Roto Rooter Office. You guys rock.

Nathanya Myers

4 years ago

Though the problem has to be fixed by a contractor the experience was pretty good. Linga is very knowledgeable and thorough! I am more confident that the problem can be fixed the right way since Being able to talk to Linga about it. Great experience. I will definitely call again If I need plumbing help.

Clinton Johnson

4 years ago

Thank you Mr. Min from Roto-rooter for your professional service rendered in my home. I was very impressed with your service of the repairs. You explained to me the problem, the source of the problem and how you were going to do to repair the problem. Sparky the dog also thanks you.

Diane Peterson

3 years ago

The service technician took the time to explain everything and made sure I understood everything. The quality of the service was excellent. They came within the time frame stated. Everyone involved from the beginning to the end , were very professional

April Batiste

6 years ago

My kitchen sink had a clog.I called my property manager to get some help. He then called Roto-Rooter, Mr. Min a very nice, efficient and professional plummer came, assessed the problem and resolved the problem.Mr. Min fixed my plumbing problem and cleaned his work space. That is what is called bring professional. Thank you for having Mr. Min with these wonderful talents and ethics.

Bryan Nese

7 years ago

These guys were fantastic! Came quickly and made the cleanup of a bad situation easy. They even helped me navigate and deal with my insurance company.Particular shoutout to Jason Nelson (1599) and the following technicians for their outstanding, five-star service: Justin Saucier (2582), Justin Armolt (1859), Zau Zaphaw (3473), and Nye Lwin (2408).

Pam Cobb

5 months ago

Thank you so much for the excellent service. The technicians Henry and Camon were very professional and informed me of every step of the process. Thank you so much.

Serge Mbetcha

5 years ago

I got a pipe burst at my house . I called Roto-Rooter and specialist (Jacob) was at my door in a couple of hours. Very experienced, Jacob came down with an effective diagnosis and was able to resolve the issue the same day.

Ronald Isaac

7 years ago

My technician, Van, was very helpful and very professional. He identified the cause of my slow bathroom drains and successfully cleared them of the blockage. He also spotted a leaky faucet and fixed the problem for an additional, but reasonable, charge. I will certainly ask for Van if I have the need for plumbing services in the future.

melissa mclaughlin

6 years ago

Super thankful for this company and their quick response to scheduling and having a tech come out. Our tech Khiangte was super informative and friendly. He described what was wrong very thoroughly and was able to get everything fixed within a reasonable time frame. He provided his direct contact info which to me was above and beyond. If you ever want to request a specific tech, please request this guy 7909!

Josue Blanco

4 years ago

Technician did an excellent job fixing and snaking out backed up toilet. he showed on time when they told us and was very friendly and clean with his work. Would definitely use again.

Ayo & Melinda Arojo

2 years ago

Khai Dal # 5748 came out in record time. He troubleshooted our water pressure issue and adjusted it. He was professional and courteous. Now we can have a decent shower. We are really happy we called.

Leon Chen

7 years ago

This is a very good company. I called for service with a drain on the sum pump problem near New Year Eve. They came in one hour and fixed it within 2 hours.
I am very happy with the work they performed. Very professional. The price is fair. I will refer more people to this company.

Travis Viola

4 years ago

Joseph-5423 was incredible. Worked tirelessly for close to 3 hours in 90+ degree weather to help us fix a clogged pipes in our backyard/storm drain that was causing water to come into the house. He was very professional and went above and beyond my expectations. He is the best person from Roto-Rooter that I have ever had come do work for us. Will make sure to request him if we ever need service again (fingers crossed we wont).

Brandon Malet

6 years ago

Very friendly, timely and compitent. Paul Swisher and Co walked me through the process and how they expect things to play out moving forward... provided relief during a time of stress. I can't comment on quote-cost-value due to lack of experience, but customer service was excellent.

Dave Ficca

3 months ago

Saad was professional and courteous and left things clean. Needed service today and the company delivered.

Leslie Santiago-Rodriguez

3 weeks ago

Daniel was very helpful and professional. Was able to fix the problem and gave wonderful advice on how to prevent it in the future and extend life of equipment.

Karen Stambaugh

5 years ago

Excellent customer service. Had a laundry drain worked on. Very courteous serviceman, took time to talk about the plan and was clear on pricing. I like the 6 month warranty on work done, we've had to get it snaked every couple months and were looking for a longer lasting job. Time will tell, but he took the time to show me that the drain was running clear and that he had snaked 75 foot of line into the pipe. I have some peace of mind, with the honest work done.

Jeff Archambault

2 weeks ago

I called roto-rooter because I was experiencing a sewer gas smell in my house. Daniel came to my house was very professional and very thorough. Explained everything that could possibly be making the smell and was able to figure out the problem and offer solutions. I would highly recommend Daniel and roto-rooter to anyone.

Zack Shaeffer

6 years ago

Serious and very sudden leak that caused major water damage, and could only be stopped by shutting off the water. Roto Rooter's quick response allowed us to cut the water back on quickly and go about our daily lives as we work to fix the damage.

Hanna Cordray

2 years ago

They looked very thoroughly and found the tricky little leak causing our major water damage. Joseph (5423) and Kareem (5090) were clear, courteous and professional the entire time they were here. They not only double-checked their work, they told us what to expect in the coming days, and answered every question we had. They were also respectful of COVID guidelines, and were great around our small kids! We would definitely recommend this team!

Erickat Newton

3 years ago

Khai Dal service Tech#5748 was very professional. He explained each step of the repair that my pipe needs as he was assessing the problem. He also did a temporary fix from me just to make sure it wouldn't get worse b4 he could order the part to fix it permanently. I would definitely recommend his plumbing services.

Heather McKay

6 years ago

The technician showed up within 3 hours of my contacting the company. He was courteous, professional, and fixed the problem quickly. He also gave me a better discount than the one I had found online!

T Paden

7 years ago

I placed an emergency call on a Sunday and was pleasantly surprised about the quick response and experienced service I received from both Robert (895) and Joseph.They explained the plumbing problems in details along with necessary repair along with pricing. They also recommended plumbing repairs to look out for in the future along with preventative steps necessary to prevent problems. Furthermore, the customer service skills were exceptional.

Nancy Kaplan

7 years ago

Khai came out within 30 minutes to help me after sewage backed up into my basement. He was incredibly efficient and knowledgeable and gave me good advice. He was also very thorough and cleaned up with great care. I appreciated his positivity, especially on a holiday weekend.

Msquared Maddox

6 years ago

Jacob came to my home after a overnight main sewer backup in my downstairs bathroom. Not only did he provide a fair price and was very professional, he answered all of my questions in a way that I could understand. Awesome job guys!

andrew kingsberry

4 years ago

Lal #2036 was very efficient in disconnecting and reconnecting my gas stove for my flooring to be replaced. In addition he helped me to set up my kitchen table which was taken apart for placement while the flooring was installed.

Merry Lo

4 years ago

Samuel arrived before the 1 hour arrival time estimate given. He was professional and very thorough in snaking the main drain. I was very happy with the service received and relieved that the problem was taken care of.

Cyndy G.

4 years ago

I received the absolute best service from Van of Roto-Rooter. My 30 year old sink pipes, at two sinks were no problem for him to replace. Van is extremely personable, professional, and timely and went the extra mile to inform me of everything he needed to do as well as the reasons why it was necessary. I could not have asked for better service and i will be requesting him for future plumbing services. Great job from a great person!! I'm very pleased.

Emily Kinsler

5 months ago

I can’t thank Andre and Henry enough. There were prompt, helpful, knowledgeable, professional and left my spaces spotless.

S B

6 years ago

Our main sewer line was completely blocked and Roto-Rooter came the same day and fixed the issue in an hour. We were extremely pleased with the detailed explanation of the issue, the top notch service and professionalism.

gp dettopp

7 years ago

Under the circumstances of minor flooding and water leaking on a Sunday morning, Roto-Rooter were the only one that showed up in a reasonable time. The plumber, Mr. Khai, went out of his way to determine the problem quickly and fix it effectively. It was a moment of peace of mind in the middle of an unpleasant situation. I guess what any customer would want in such an unwanted situation.

Ruth Rose Fraley

6 years ago

Update: I was contacted by a representative who better explained the charges, and credited me an additional $70. Thank you for the good customer service.Original Review: The only reason I am giving 3 stars is because the technicians came within 2 hours of my call and properly fixed the malfunctioning elements in my water heater. However, I did not appreciate being overcharged and the attempt to upsell me. I was told over the phone that I would not be charged for an estimate. Yet, the technicians told me that the diagnostic estimate would be $95 if I did not choose to have them fix the issue. Then, I was pressured to buy a new water heater for $1200. When I declined and said I just wanted the immediate issue fixed at that time, the price I was quoted was $519 (minus a $75 discount). Being a brand-new first-time homebuyer who just moved in days ago, I am upset and feel thoroughly taken advantage of. I could have purchased a brand new water heater for the price I was charged. A call to the local office was met with little sympathy, and I was told that that's just the standard price, and all I could be offered was another $25 off. My mistake for being desperate and not doing more research, but I won't be using Roto-Rooter again.

Qiao B

5 years ago

Van is the best. He fixed my water heat in one visit that 4 other technicians could not fix. This was a tough problem. I have been a Roto Rooter customer for 6 years. They stand behind their work 100%.

Kelly Melrose

4 years ago

Dama Fanai was my tech and did an awesome job. Found the issue immediately and was done in about an hour. Roto Rooter is a little more expensive than other companies but the customer service and quality of work is worth it.

Andrea Egan

a year ago

I cannot rave enough about the professionalism of this team. They sent 3 plumbers to work tirelessly on our 1900 clogged plumbing to discover it was on the city side. They reached out to the city and it was fixed in less than 24 hours. I’ll have them on speed dial next time we have a need. Angels!!

Alexander Bick

6 years ago

I've used Roto Rooter before and had the same good experience: quick response from the dispatcher, along with updated arrival times; quotes that were below other plumbers; and excellent service. Min helped diagnose the problem and did terrific work. He was courteous and careful throughout.

Kirk Anderson

a year ago

The good: Our mainline clogged and Rotorooter got here within a few hours (way faster than our normal plumber was able to) to snake and clear it, although they didn't do a thorough job and had to come a few days later to snake again. To their credit, they came promptly and didn't charge us, which is appreciated.The bad: they did a camera inspection of the mainline and told us that the pipe was horrible and needed to be replaced like yesterday and we'd need to jackhammer up our finished basement and dig up our front yard and they could do all this for the low low price of $21k! Now, I'm not spending $21k without a second opinion. I tried to get the video of the pipe from Rotorooter, but they couldn't provide it even though I paid for the service. So I called our normal plumber out to do a second video inspection (which cost me an additional $1k). They said our pipe looked totally fine and that no replacement work was needed. They said that if replacement work was needed, that a trenchless system would work way better, with significantly less disruption than digging up the old pipe and at significantly lower cost. I feel like Rotorooter was a bit dishonest in trying to push us into an expensive repair that wasn't necessary.All this to say, if you get a proposal from Rotorooter for a big job, get a second opinion.

Mike Smaha

5 years ago

We had great service on a faucet that wouldn’t turn off. The tech came out at 11 PM on a weeknight. He had to come back the next day because he needed a part, but finished the job in 20 minutes. Very friendly, courteous and he was so patient with our young kids who were very curious as to what he was doing.

Lauren Wright

5 years ago

Technician Lal (#1119) was wonderful! Plumbing problems are never glamourous, but Roto-Rooter put my mind at ease when it came to pipe problems I had this month. They were timely, thorough, and most of all, trustworthy in their extensive knowledge. Owning an older home in DC, I have come across a few plumbing problems over the years, but I am never stressed knowing that I can call Roto-Rooter and be back up and running within a couple hours. Best of all, they're 24 hrs! I highly recommend them for any plumbing needs you might have.

Gerald Winston

6 years ago

I was happy over the ease of access when contacting the Roto-Rooter Company by computer; and I am quite satisfied with the work performed by Master Plumber, Khiangte # 7909. It was unexpected to receive an immediate email reply confirming the date and time of the requested service. The plumber was professional, polite and on time.Great job !

Angela Ambrosi

5 years ago

I called Roto-Rooter on a Saturday morning and they had someone come out within the next hour. Min was the repairman and he was very helpful and friendly. He repaired my garbage disposal quickly. I definitely recommend the Roto Rooter!

Reed Quinn

7 years ago

This is my second time using Roto-Rooter this year. Once again, the plumber was friendly, knowledgeable and fast. The dispatchers are all nice as well. While not cheap, they show up quickly, are courteous and get the job done. I will use them again.

Michelle Harris McQureerir

6 years ago

My husband and I, were quite pleased with the services provided by Roto-Rooter for this August 2016 service call. Our technician, Khai, did a great job with explaining the problems and their solutions. After Khai did a wonderful job resolving the plumbing issue, he referred us to the Water Restoration department. We had had no idea that Roto-Rooter provided this additional service. Our getting help quickly saved us a great deal of money and protected us from potential mold and mildew issues. Thank you.

Ash A

11 months ago

Very responsive and professional! Jenn Dustin definitely put me at ease after I was in a panic due to the water leaking from the ceiling

Alicia McCord

6 years ago

Jacob Vunga (#4534) is a Roto-rooter technician! He displayed 100% professionalism and customer service. He took the time to explain every malfunction regarding my sewage and plumbing services. He was patient and friendly! I would recommend this company to anyone who has similar issues in their home. But most importantly, ask for Jacob Vunga (#4534) because his expertise in plumbing and sewage is magnificent! Thanks for all of your support! #jobwelldone:-)

Shaun Edwards

2 years ago

The technician was cordial, polite, knowledgeable about the nuances of water billing and was able to put together an assessment that will yield a substantial billing adjustment on the part of city services. The leak detection was carried out in a professional manner, and quickly. I'd use them again to test and remediate

Ryan Bissett

5 years ago

Fantastic experience! Roto-Rooter was very prompt and professional, they spent the time looking over my project and made valuable recommendations which saved me money and exceeded my expectations. I would highly recommend Roto-Rooter!

Mara McDermott

5 years ago

The worst experience ever. They were 4 hours later than the window they quoted me for arrival for an emergency service. Charged us $500 for the problem. The problem returned a week later. Now they say the work isn't covered by their guarantee so they can come back but I'll have to pay again. Will never use roto rooter again. Take your business elsewhere.

Kelly Hall

5 years ago

My water heater broke and leaked water in my basement. I called Roto-Rooter and they were able to send someone out the same day. The technician arrived on time and walked me through how he was going to fix the problem. The company also sent out a water mitigation rep who suggested the best way for me to go about getting repairs done and mold prevention. I took off one star because the repair took significantly longer than expected but overall I'm satisfied with the work done and service I received.

craig messner

7 years ago

Justin and Matt arrived promptly within the expected timeframe. They set to work right away opening my foyer ceiling and doing the necessary water mitigation work. They sealed off adjoining rooms to contain the drywall dust, then did a fine job of cleaning up any mess created by their work. I hardly knew anyone had been there! They also did a nice job of explaining my paperwork to me and letting me know what repair steps would occur next. Thanks guys!

Daniel Ernst

6 years ago

I received very prompt, very courteous service from Khiangte today. He quickly understood my request--a servicing a sump-pump--explained the charge for it, and completed the work quickly.

Nikki McCann

5 years ago

I had tree roots grow into my main water pipe causing blockage and sewage leakage. Rotor Rooter responded quickly, cleaned up the sewage contamination, addressed pipe issues and made sure I was informed of what was happening throughout the process and went above and beyondto help me. They are life savers! I highly reccomend. Thank you to Hillel Schwartzman, Kam Mung, & Larry Daily!! Professional and excellent service all around!

Stanley Taylor, Jr

5 years ago

Roto-Rooter technician arrived on time. He was very professional, knowledgeable and a hard worker. He cleaned as he worked and always made sure that he wore slippers over his shoes. This was my first time using Roto-Rooter and I was very impressed. I will always call on them when needed and will recommend Roto-Rooter to my family and friends. My technician was Mr. Jacob # 4534

Herbert McKoy

5 years ago

The family was sharing a birthday party for our 2 year old granddaughter and my wife who share the same birthday. Around 8:PM we learned that the toilet was overflowing and would not stop running. I called a local plumber who said that the main line was stopped up and that he could not come out until the morning. In the meantime we could not use any water. My daughter contacted Roto-Rooter around 9:00PM. The Roto-Rooter technician arrived around 10:00PM. The technician worked on the drain until he completed the job after 12:30AM. The technician was friendly and knowledgeable. We were completely satisfied with his his professionalism.

Linh Ha

5 years ago

True pros to the rescue. Roto-Rooter came to our house not only to unclog our drain. But they demonstrate superior competence by cleaning up a botched job by a previous service. Our laundry drain had been bedeviled by tree roots for months, fifty feet out to the city sewer line. We had called in a competing service to clear the drain for 4 hours. Bad move on our part. Our PVC pipes were nearly wrecked by a snake that was too thick. And the clog remained. We then called Roto-Rooter. Problem solved in less than an hour; by professionals using the right equipment. Thanks Roto-Rooter.

Keyana Washington

2 weeks ago

Daniel was awesome. He came in, gave his assessment, price, and went to work. Thanks again for you help.

Kathleen Zaneski

5 years ago

I had a plumbing emergency last night and contacted Roto Rooter for emergency service. I couldn't be happier with the service I received. Al,, #3652, the plumber who came to my home, was kind, patient and very efficient and knowledgeable. I always thought Roto Rooter was for clogged drains, but now I know Roto Rooter is a full-service plumbing company. I am so glad I called them!

Ophelia Pinkney

5 years ago

The rep was Zo - timely and patience. I had questions about my drain connection with my sump pump, he took time to explain. Even thou I asked many, many question.He cleaned up the mess made from the stoppage inside and out side and it was raining. I was very pleased with my SERVICE.

Jay M. Esquire

3 years ago

Joseph (5423) was amazing. He showed up on time and was extremely professional. He couldn’t fix the toilet that was waaay too broken, so he was able to replace it the same day within hours. Amazing service and great personality. He was very respectful of COVID concerns. Highly recommend.

Lil Rich

2 years ago

Joseph 5423 was very professional and punctual when it came to our plumbing. 10/10 service i would recommend him to anyone in need of plumbing. He helped us clean our pipes so that our water could flow properly and he did a great job.

Vince Zambrano

5 years ago

Excellent customer service, Isaac, the technician (#2009) was very knowledgeable and finished the job promptly. Very satisfied with the work! He diagnosed a busted disposal and installed a new one within an hour and left the site very clean.

Jennifer Bauer

5 years ago

Easy to schedule and able to get a same day appointment. Showed up within the appointment window and called ahead to confirm. Joseph was very pleasant to deal with, made sure I understood what his recommendations were and the cost of the repairs. Will use again.

nicolas wood

a year ago

Roto-Rooter was perfect. We needed to fix a leak and replace our faucet. Our technicien was timely and they didn't charge anything until assessing the situation. It was worth the money and our new faucet works like. charm!

Dane Denson

5 years ago

LaL is the man. He jumped right in there and diagnose the problem right away. He was able to locate my clean out entry point and cleared our sewer back up in under a hr. He was also able to set up the clean up and send the report to DCWASA to notifie them that it’s more than likely a city issue. I truly couldn’t ask for a better tech and experience. Big up to LaL #2036

Erika Hawthorne

5 years ago

Plumber arrived within 3 hours after we called to request the service and stayed for over 2 hours to finish the job. He was polite and put in a lot of work to get our pipe cleared. He made sure to cover his feet before walking on the carpet, explained what was wrong and was very professional. I wish he had more materials to help with cleaning up the mess after he was finished. We ran out of towels to soak up the water. Overall it was good service.

Alfred Mbwembwe

a year ago

Technician took time to explain what he was doing. Also showed me how to troubleshoot and pin point where issues are Incase something happens again. Will definitely use the service again if needed.

Robert Colcock

6 years ago

The Roto-Rooter technician did a thorough and successful repair of our basement shut off valve and out door faucet. No more leak after several days.

Christina Vandivier

4 years ago

I was really impressed with them! After both my dishwasher and my washing machine simultaneously stopped getting water, which just can’t work in a house with a newborn, I had contacted multiple plumbers that were recommended to me prior to finding Roto Rooter. One was not servicing my area (which made no sense based on their location), one seemed really unsure of what was wrong and wanted to charge a ridiculous hourly rate for a diagnostic, one said they couldn’t get my scheduled for two weeks, and the other just never answered the phone. So to Google I went. I called Roto Rooter and the woman on the phone was super nice, and really patient when my baby started crying in the background. After our conversation, someone was at my house within an hour and a half. He was also extremely nice, and worked so quickly! Both items were fixed in about 30 minutes, and STILL cheaper than what the other company would have charged me just for a diagnostic.I absolutely would recommend them. If I ever have any issues again in the future, I know who I’m calling.

C L

5 years ago

I got sewer line blockage last night. Drainage backed up in the bathroom of the basement. First home buyer, no experience, no idea what to do. Called my agent for help and she recommended roto-rooter. Called them and waited for 1 hr. The two gentlemen came and fixed the sewer line blockage caused by the tree root. They were doing the service in a professional way. However they asked me for $1,200. Called my agent and she was astonished to hear the bill. For her case of emergency blockage using roto she only paid $600 for much worse cases than ours. Even the customer service manager was claiming that they charge $599 for the standard blockage.This bill is unreasonable and overcharged way too much. After contacting the customer service they agreed the charge is too high. And they are willing to refund the overcharge amount.

JacqueBarb Y

a month ago

Called for service in the morning and they were here within an hour, service was quick and fast

Rebecca Maxwell

5 years ago

Had a great experience with Roto-Rooter yesterday. Same day service and an excellent technician. Khiangte (Tech #7909) was very professional, friendly, and efficient. Thanks Khiangte!

Geoffrey Liu

5 years ago

We discovered a leak coming from the area of our kitchen drain on a Sunday, and immediately called Roto-Rooter. They dispatched BT the next day--he showed up on time, was very communicative regarding the damage, and was as efficient as could be in fixing it. We sincerely appreciate the quick, quality service we received, and BT left us his personal contact information if we had any questions or issues with the job. Great service!

Jordan Nelms

5 years ago

Min from RotoRooter was fantastic. He was quick and also personable. He made what was a really bad day somewhat enjoyable. Great work. Would recommend.

Alyssa Tope

6 years ago

We live in Northern Virginia and needed a plumber to help fix our very slow-draining tub. Diego was professional, trustworthy, knowledgeable, and very helpful. We will definitely use this company again for plumbing needs in the future!

Lap Claudio

6 years ago

My washer drainage get clogging for few months, then I decided to call Roto-Rooter (i trust the large company), they send Jacob , the pleasant young man, and my problems had been solved. I'm happy with the works from this company.

Paige Einstein

6 years ago

Timely service but incredibly overpriced. Guy came out to fix our clogged kitchen sink and leaking garbage disposal, in total quoted us over $1,000. Knowing that price was absurd I asked how much it would be to just unclog the sink (the more pressing issue) and he said $460 for that. I told him thanks but no thanks and he dropped it to $240. Still way more than 20 minutes of service should cost but we needed the clog fixed and he was already there. We are going to replace the disposal ourselves for a much more reasonable total of $175.Update: After writing this review the company contacted me to resolve my issue. According to them I should have been charged by the hour, not service. They refunded me about half of what I was originally charged so I ended up only paying for the ~30 minutes worth of service I received. I added an extra star for this, however the company should make sure their employees are charging customers fairly up front.

Jacq Ro

5 years ago

I called because of a sewage backup in the basement. An hour later Lal Zaua (technician #2036) was at my door. He explained everything to me and fixed the problem quickly. Patrick Proctor, the water specialist, also came out and helped me with the insurance and clean up. I wouldn't call any other company.

Quincie Rivers

a year ago

Roto-Rooter was one of several companies I hired to do a big job. They were the most expensive. After several expensive attempts to fix my plumbing issue, I went with another company. They are not worth trying.

Adam Ranson

6 years ago

Khiangte and Lau were extremely professional, fast, and accommodating. They arrived within the appointment window and were ready to do the work immediately. They also did a great job of leaving my washroom in a clean and orderly state once complete.

Antonios Zoulis

7 years ago

Kitchen drain was clog and slop sink in basement was overflowing. Rotorooter guy snake the drain and the basement drain and everything was working like a champ. Quick service no hassle. They saved the day!

Keith Freel

4 years ago

I have used them twice for uncloging a sewer line where the clog was about 60 feet out. They were prompt, communicate well , professional, and did a good job both times. But were crazy expensive. The first time was $380, then the next he asked $599. He reduced it to $499. Even at $499 that is an insane price for 1-2hrs of work. Next time I will call someone else or just rent a snake from home depot.

Matt Miller

5 years ago

We had an excellent Technician named Jacob. He was very knowledgeable and made sure our problems were completely solved before leaving. He was an example of excellent customer service.

Abebe Worku

5 years ago

I had a problem with sum pump and contacted Roto-Rooter for help. The time was 7:30 pm in the evening and some one responded and inquired about the nature of the problem which I explained and stressed the emergency nature of the situation. In less that 45 minutes a technician by the name of Isaac #2009# came to examine the problem. He diagnosed the problem and promised to come the next day at 10:00am to fix it. The price is bit higher but the work is professional and excellent. I would like to thank Isaac and Rooter for their promptness and professional work. I am satisfied with work.

Kristen Spielman

7 years ago

This is my 1st week in my 1st house that I have ever bought. I have never had to call a plumbing company, but Roto Rooter was recommended by several people I know.I called Roto Rooter freaking out because the bathroom in my basement had overflowed. There was sewer water coming out of the toilet and the shower. It had flooded. The customer service rep I spoke to was very helpful and understanding to my freak out. She put in the request and tech #2158 arrived at my house about 45 mins after.The technician came in and did an inspection of the damage and the yard. He ended up snaking the drain and solving THAT part of the problem. There was a bit of a language barrier, but he helped me understand as much and as well as he could.The water restoration guy showed up right as the technician was leaving. Jason Nelson, the restoration specialist, was very very helpful. He called me several times before he made it to let me know when he'd be arriving and to assure me that he would have me taken care of tonight. He came in and ran his tests then sat me down to go over everything. The costs, the process, even assisted when it came to making the claim with my insurance company. Again, he was incredibly helpful and so friendly. He called 2 of his guys to come in and clean the bathroom and remove the damaged walls and carpet the same night.The 3rd set of people showed up about an hour after Jason left. They came in, they cleaned, cut the wet walls and carpet, set up their fans, and let me know they'd be coming back to get their equipment in the next 3-5 days. That was pretty much it for them.Now, I wait for things to dry and start the next process of rebuilding everything. All in all, I'd say I had a good experience with RR and I would recommend them to anyone having plumbing issues.

Johnnie Williams

3 years ago

Tech was very courteous. He thoroughly investigated our leak issue and offered suggestions on resolving issue before starting. The work was completed neatly and timely. He left the job site clean. It was a pleasure working with him.

kimberly greer

a month ago

Daniel was very friendly and polite. It took him only a couple of minutes to fix the problems.

Felicia Taylor

5 years ago

Min from Roto-Rooter provided me with excellent customer service. He was knowledgeable about how to best tackle my plumbing issues. I will definitely recommend and use this services again.

Tamia Phillips

a year ago

Great and quick response from start to end. Respectful and knowledgeable. Professional service. Did a great job repairing the issues. Jen was great and provided me and my mother prestige service! Will obtain service through them again!

Yejide Willis Camara

4 months ago

Sewer backup. R-R had to come multiple times since the sewer system backed up again after I paid $1700 for the first time. However, your technician Henry Downs was spectacular! He was knowledgeable, thoughtful and professional. I hope I never need R-R again but if I do I absolutely want Henry to be the one who provides the service to me.

Isabelle J

6 years ago

John (#1275) was friendly, professional, and efficient. He explained what needed to be done and all costs in advance. He arrived right on time, checked things out, and fixed my issue fast. I'm so grateful I can use my kitchen again!

Maria Darby

7 years ago

I had a plumbing emergency and needed someone quickly but was afraid to call anyone because I thought that I would be taken advantage of. I called Roto Rooter after the first company couldn't get to me soon enough. The service I received was EXCELLENT! The customer service who took the call was courteous. The technician (Van #3628) and the contractor (Joe Ogle) were timely. Both were knowledgeable about their specific areas of expertise and walked me through the process. They even helped me file an insurance claim! This was my first time using Roto Rooter and I am so glad I went with them over the first company. I will be using them again for additional upgrades and services. I would highly recommend this company.

Ed Briggs

6 years ago

The GOOD: prompt response, nice service man, clean and neat, fixed clogged sink drain
The BAD: enormous cost ($520) for 45 minutes work. I will likely not use Roto-Rooter again just because of the cost. Retired on fixed income, not rich.

James Law

4 years ago

Very efficient, Mr. Sailo was very efficiant and welcoming. I needed a plumber for an emergency and after calling three companies which claim 24 hr service, only Roto Rooter stepped up. I felt the work was honest so the pay was justifiable. I would use again if needed but i hope not.

Nelli Yell

4 years ago

Van was absolutely amazing. He was very professional, knowledgeable, and pleasant. Van eased my anxiety and was able to effectively solve my plumbing issues. I will definitely be recommending Roto Rooter to anyone I encounter with a plumbing issue.

Courtney Record

3 years ago

Joseph (5423) was fantastic! He was extremely thorough to ensure our clog was fixed correctly and in a timely manner. Would definitely recommend!

Cody Villella

a year ago

The say they fix water issues. Apparently not sealing leaks from a conduit line. The tech that went in while I was out of town never called back. Had to chase them down. It wasn't until days later that I finally spoke with someone who said they could not help.

Kristin Wilson

5 years ago

Conrad (#1635) came out and took care of our toilet problem! We had a leak and the toilet wasn’t draining properly. Conrad diagnosed the problem quickly and took care of us! They were here previously for sewer drainage issues and did a fantastic job then! RotoRooter is our family's go to for all things plumbing and drainage related!

George Tilson

7 years ago

We were planning a big mardi gras dinner on 2/09/16. Of course the kitchen sink had to back up that morning. Called roto rooter at 8 am -- by 9:30 their technician (Tin) arrived. Ours is an old house with funking plumbing. Tin had to cut and replace several sections of pipe in order to fix the problem. He was cordial, skilled, and very neat. Within 1.5 hours the job was done. The party went off without a hitch. Let the good times roll!

Nicolas Tsabiras

6 years ago

Sewer Line clogged in the middle of the night. Messed with it and couldn't unclog it. Called in the morning. Jimmy (1256) came within two hours. Excellent wait time!Gave me an estimate (which was reasonable compared to some other companies I don't want to name), and started working. Not an easy fix, make ME feel better for not fixing it.:-) But he kept on it and finally it came free. He was VERY professional, worked cleanly even though he had to move a chest freezer to get some space to work. Like I said he kept everything clean considering was he was doing. :-( Bravo Jimmy! Great job!Well, I thought we were done, but no. Paul and David came in (called by Jimmy). They put a camera snake through the pipe and took a look to ensure that we had no bigger problems. Well we did have a problem. They gave me an estimate for that and also looked at the clean up and disinfecting to prevent bacteria to grow. I am thinking about this because of the expense now with Christmas and all. I'll call them later.However the entire job at hand was handled well, on time at a reasonable cost. Very professional. All three of themGreat experience!!! Again, BRAVO Jimmy.

G. Bonita Franklin

4 years ago

Mr David came to my home promptly! First, he is professional and he knew exactly what to do. He stayed until he completed the job and additionally spoke to me step by step on what to do. I truly appreciate the service and professionalism he offered, and trust me, if the incident should occur again and let's hope in our hearts of hearts it would not - I would ask for him personally!

Austin Bordley

a year ago

I couldn’t be more pleased with how quickly the Roto-Rooter team were able to arrive at our house yesterday. This was after calling 3 different local plumbers. With in minutes they were able identify the plumbing issues. Even better after the plumbing work was completed a few hours later, their restoration team was out at our house to help clean up the mess in our basement. Everyone we engaged with was polite and very professional. I would strongly recommend this company for any surprise plumbing accident. Thank you roto-rooter team!

Ali Fulling

4 years ago

When our pipes leaked, we first called a different plumber who did nothing. Then we thankfully called Roto-Rooters. Kristina and her coworker were wonderful. They showed up quickly, answered all the crazy questions we had, and were kind and professional the entire time. I recommend them highly! Great people, great work.

Justin Bodley-Bjorklund

4 years ago

Van was great! Roto Rooter sent him within the hour. He did a wonderful job taking care of a complicated water clog in our pipes. Thank you!

Lydia Makande

a month ago

Dama was great! Quickly resolved the issue with my garbage disposal.

Mark Diamond

5 years ago

Had a weekend emergency with a main sewage line blockage. Technician was there within the hour. Super nice guy, and very thorough. Roto-Rooter costs a bit more, but considering this was a weekend emergency call, I don't think it would cost much less calling in a local plumber on a holiday weekend. If it was a weekday, I could have probably saved $200 by using my normal local plumber. I was happy the problem was fixed so quickly, and the Roto-Rooter technician went above and beyond unclogging the main line.

Jessica Palumbo

4 years ago

4.5 Stars - I contacted Roto-Rooter DC after my normal plumber could not clear a clog in our shower drain. He suggested that since they specialize in clearing drains, they would be my best bet without having to open up the downstairs ceiling.I called right away, and was surprised to hear they could be at my house within two hours, and they were.Joseph (5423) arrived on time and was very professional - I appreciated that he covered his shoes when walking in my house. I explained to him what the other plumber has already done and he looked everything over and explained my options.What I found very interesting was that they use the most powerful snake tool around - more powerful than most local plumbers. Basically the deal was, if they could clear it, the cost would be $599. If they couldn’t, it would be the diagnostic fee of $150, and then I would at least know I had exhausted all other steps.Joseph managed to clear the drain with some effort. We have old galvanized pipes that are prone to blockages, and he gave me some tips for how to maintain them so the blockages are slower to occur, but ultimately suggested we replace them.I also found a coupon on the site and had no issues redeeming it when it was time to pay. Also! There is a 6 month warranty - so if it backs up again in that time, they will fix it for free.The half star deduction is only because the cost is very high. That said - the prompt response and resolution of our problem where others failed may be worth the price.

Delmonica Glaze

a month ago

Needed a broken diverted replaced, & all staff were FABULOUS! The schedulers listened attentively to my problem & got someone to replace it immediately. Pricing was fair & the work is warranted! VERY grateful for the peace of mind

Christopher Kenny

5 years ago

My technician, Van was extremely supportive, knowledgeable, and hard working. He worked with me to ensure that my needs were met. Even though their price is on the high end, I will always recommend them! Thank you!!!

Charles Sweeney

5 years ago

Called the 24-hour service line late on a Saturday night with a semi-emergency -- a leaking ice-maker line for the refrigerator that was dripping into the apartment below. They couldn't come out right away but said they'd send a truck Sunday morning. Lal, Technician #2036, showed up by the end of the window and, once on the job, labored mightily, even going to the hardware store twice to get parts that weren't loaded onto his truck. Despite spending far more time than he anticipated on the job, he stuck to the original estimate was friendly and professional, as well as competent. Two thumbs up.

Nimrod Levy

4 years ago

Showed up faster than I thought would be possible. Between the troubleshooting and the repair, they had 3 different crews out to repair my sewer line, then had a clean up crew spend 3 days disinfecting from the backup. They bill the cleanup work directly to the insurance so I don't have to. Everybody was friendly and helpful and was there for me when I needed them. If I had to find a negative thing to say, it would only be that when the cleanup guys told me they would come, their previous stop always took longer than expected. But they always stayed as long as was necessary to get the job done. Even showing up in the snow at the end of the job to collect the last of their equipment.Prompt friendly service and everyone was super helpful. I don't ever want to have to call them again, but if I have a need, I know where to go.

Anne Stanford

10 months ago

I had a drain back-up on my outside drain. The tech was very quick to diagnose and snake the drain. He left the area very clean. Super happy with very fast service. I made an online appointment at 10am and the tech was here and gone by 4pm. Excellent.

Anne Marie C

6 years ago

I called Roto-rooter for a clogged kitchen sink. Two men showed up and worked on snaking the line for 5 hours to no avail. They were willing to stay beyond 8:30 on Friday night and keep trying but we were all exhausted and they turned over the job to another crew for the next morning. I was charged nothing...Saturday morning a new plumber showed up and was able to get the sink unclogged within 2 hours. I was only charged the amount I was quoted the previous day. Quality company!!! Wonderful plumbers!! Will definitely call again!

Lisa Taylor

6 years ago

Van (tech #3628) and Kima (tech # 2007) were very professional, prompt and courteous fixing the toilets and also provided me with additional advice on how to keep my plumbing system in good working condition.

J. Scott-Ataiyero

6 years ago

Dal, the technician arrived within 1 hour as promised even though he had to come to District Heights from Jessup. He offered the least expensive option, which was snaking, and it worked. The whole process was less than 1/2 hour. I was hesitant to use Roto-Rooter because I thought they would be too expensive but nobody else could promise a quick appointment. They were fast and matched another estimate with no problem. I will definitely use them again and recommend them highly.

D.J. Dart

6 years ago

We experienced a shower plumbing issue late on a weeknight. We called Roto Rooter and they were at our house within 2 hours. The customer service was outstanding from beginning to end, from the customer service representative who took the call to the plumber who arrived and resolved our issue. The Roto Rooter plumber was kind, considerate and very clean (wearing booties the entire time). We will definitely be repeat customers. Thank you!

Marla Viorst

4 years ago

As always, Roto Rooter came through at the last minute, on time and fixed my problem pronto! Always the most professional and skilled service pros. RR has never let me down!

David Ellis

5 years ago

Following a disastrous New Year's Eve pipe burst, Rotorooter sent Isaac (#2009)to my home. He was on time, courteous and found the TWO cracked pipes. He cleaned up and provided some advice on how to avoid the problem again. Very satisfied with the service,

Maya McKinney- Cooper

a month ago

I would give 10 stars if possible. That is the level of service we received from Daniel. He was very knowledgeable and fixed our problem with ease.

Brent Williams

6 years ago

John #1275 came to my house at 1AM within 45 minutes of me calling him. He did a great job fixing my faucet and drain in our time of emergency. I was pleased with his service.

Kellie Scott Mullins

3 years ago

Roto-Rooter in partnership with Home Depot came out within an hour of a dishwasher installation gone awry. Valve replaced in about 30 minutes. Our plumber was professional and responsive.

Robert McCormack

4 years ago

My washing machine was backing up into my wash drain. I tried snaking it myself with no luck. Roto Rooter came out to diagnose it. I definitely like the upfront pricing, based on the job, not per hour. My technician, Lal, was very nice and professional. He explained everything he was doing. He ended up having to get a larger snake from his vehicle, which did the trick (the clog was about 40 feet down the pipe). He also cleaned my sink where all the dirty water was backing up, so I went down to a totally clean laundry room afterwards. I'm very happy with the service and will definitely call them for any future issues.

Sumeya Alnifaidy

5 years ago

My experience was very good and I am sure if you hire Roto Rooter you will see why. We had a bathroom faucet leak, of course on a Friday night, and Roto Rooter was the only company to answer and even accommodate us by coming out the same night. All the other numbers I called were not able to do this. Silo was the first technician to arrive and he was very professional, immediately understanding the problem, mitigating the issue by turning off the water source, finding and repairing the leak and beginning the clean up process. i cant thank Silo enough. The next day I had Corey (#5250) show up and assess the damage and help coordinate with the insurance adjuster. John (#732) and Malcolm (5283) were also on site and I felt very relieved that we chose Roto Rooter. They are very professional, prompt, responsible and accommodating. I will ONLY go to Roto Rooter if the need arises. The prices were reasonable, but I would be willing to pay top dollar for this type of professionalism in a bind, like we were in. The walls are dry, fixed and insurance will handle the rest. Thank you gentleman and thank you Roto Rooter for saving our weekend!

Penelope Taylor

5 years ago

Roto-Rooter did a great job for us today. In particular, our service technician Dama went well above and beyond to help me repair a broken pipe, thanks again Dama. I highly recommend them!

Monée

2 years ago

The customer service is good and the technicians are professional. I know they have overhead cost and won’t make money charging normal prices but this place has “atrocious” costs for everything down to changing a popped chain on the inside of the toilet. Ridiculously, I repeat ridiculously overpriced for jobs that take 1-2 min to diagnose, 2-3 minutes to perform and another 2-3 minutes to complete invoice so a less than 10 minute job and you want “hundreds” of dollars. Nahh!!!

Steven Siegel

4 years ago

The stem in our shower broke and I was unable to turn off the water. I called Roto-Rooter and the plumber arrived within one hour. Khiangte (7909), the plumber, was very professional and clearly explained the problem to me. He replaced the stem and caulked around the shower knob plate. From calling to repair, the whole process took only 2.5 hours.

edwina clemens

4 years ago

We had a toilet back up and the waste coming up thru our brand new shower. When we went down stairs, water was coming thru the ceiling. We assumed it was from the overflowing toilet. Called RotoRooter and was given a 4 hour window. It took longer for the tech to arrive but we were called twice to update us of the delay. When he got here, Zo Choper #1547, checked everything and gave us 2 options with prices as to how to find and clear clog. When he checked damage in the basement, he informed us that the seal on the toilet had failed as well.In less than an hour, he had removed toilet, cleared clog and replaced seal. He took great care to clean up the water and not track any mess thru the house. Will use Roto Rooter again.Very happy with the service and will use them again.

Megan Ganguly

8 years ago

Roto-Rooter is such a great company. I've had two pipes burst in the past two years (brutal) and they have been super responsive and prompt in helping to solve the problem. The customer service reps and technicians are super nice and just a joy to work with (especially in stressful times!). Many thanks to the Roto-Rooter team for their excellent work. I truly appreciate it and you have a customer for life.

Anila Sasidharan

7 years ago

Had a kitchen sink drainage problem and contacted Roto-Rooter. The online appointment scheduling system worked like a charm and the plumber arrived in few hours. Mr James helped explain the problem and walked me through all the options available. I am completely satisfied with their service and would highly recommend them.

Jon Zeidler

4 years ago

Had a sewer line back up. Roto Rooter was able to provide the quickest service at about $100 higher than other service providers. No real quibble with that, though they charge by the job rather than the hour, which can rate out to unbelievably high rates. The technician wasn't sure if my line was completely unclogged so recommended me for a scoping, which is complimentary service apparently in certain circumstances. Pipes are very old so curious what the camera would reveal, so agreed. I was given an 8-12 slot. Called at 11:35 to check status and was told, only then, that the tech had been diverted that morning to an emergency job and was running behind and that it wasn't clear when he would be here, but maybe 1-2 hours. It was a total guess and an extraordinary lapse on the dispatcher's part not to provide the information in the morning at the time of the rerouting.

Romaine Chase

5 years ago

Called Roto Roofer when discoveredwater leaking under the sink on a Saturday afternoon. I had great Service from the very beginning --,starting with the Service Call to the completion of the job. Less than two hours after placing the call, Min #1461, Plumber, arrived at my residence. Min was the most pleasant person. He diagnosed the problem immediately after showing him the problem. He explained to me the problem and how he would be resolving the problem. He is very knowledgeable and professional in his position. Having employees like Min will keep Customers calling back for services. I'm so very pleased with Min's performance with resolving my problem, I will want Min to service any plumbing issues that I may have in the future.

Helen Shimkus

5 years ago

We callled Roto Rooter and Shal arrived within a couple of hours. Shal was very polite and knew what needed to be done right away. He showed my adult son , step by step what he was doing to resolve the problem. Very nice, informative, polite and knowledgeable = Shal

Catherine Ward

6 years ago

I just bought a new home and needed the back flow valve replaced. Khiangte (#7909) was able to come and look at the valve the same day I called. He promptly got the part and replaced the valve the next morning. Khiangte was very professional and friendly, and got the job done quickly. I will definitely call him again if I need future plumbing work.

Luis Granados

3 years ago

Khai arrived around 4pm, and worked diligently on a more difficult than expected drain problem until nearly 11. He was courteous and extremely hard working throughout the night. I wish every home maintenance professional could provide service in such an excellent fashion.

A. Hubbard

6 years ago

I called Roto-Rooter this morning around 9:30 and they gave me a 1:30 appointment. Within the hour they called back saying that techs were on their way. My techs, Van and Kima were par excellence!! They were so friendly, cheerful, helpful, and informative! And the price they quoted was fair. They worked quickly and were able to clear the clog in my toilet in 15-20 minutes. AND, they even cleaned my toilet afterwards, which was a rather unpleasant mess from the nasty clog. I would've never expected to receive such excellent service from a franchise. I will certainly keep Roto-Rooter on speed dial for any other plumbing issues.

Claire Lane

5 years ago

Saturday afternoon main sewer line back-up -- good times. Our regular plumber was not available, so we called Roto-Rooter. Our technician Joseph (5423) was very courteous and efficient in clearing our line and explaining the problem. Not the least expensive option for plumbing service, but available when needed! They provide coupons, too.

Alfonso Martinez

11 years ago

Okay, not sure why everyone is giving 3 out of 3 here? I had Roto Rooter come out to snake the main pipe at my house and yes, they did the work satisfactorily. The issue was with their pricing. It was extremely expensive for a 10 minute job. Then the guy who did the work said he was going to add some plastic piece to the toilet that I wasn't aware was needed. It was a small plastic part and I though he was doing me the favor but he ended up charging me for the part and labor.Oh, the technician made a mess of my bathroom were the snaking was performed and left without asking to clean it up. You could imagine what the mess was....

drekota2

5 years ago

I called rota rooter this morning and spoke with them, and they sent a technician right away. Joesph #5423 was excellent. He came in got straight to work and explained as he went through everything. My experience was very good and I would. Hoose roto rooter again.

Luigi Carlo Orlandi

6 years ago

Called Roto-Rooter day before Thanksgiving at 3:30 pm for a drain problem stinking up the house. Van (tech. 3628) came in less than an hour and fixed the basement drainage motor that had gotten tangled up in less than an hour. He was fast, courteous, and knew what he was doing. Very impressed with the service. Would highly recommend.

Steve Pertilla

2 years ago

This is the second time in two years I have used Roto-Rooter and I am very pleased with there work. They are professional, friendly, and I am glad I called them. Thanks Min and Josh, Good Job!! Happy campers rule!!

Bill Harris

6 years ago

In addition to initially working with Jason, today's crew with Bret (4707), Mike (4724) and Jake (2445) were equally respectful and professional. They worked so efficiently well together with carpet removal and continued clean out to be prepared for the rebuilds necessary to ensure my satisfaction. Thank you all!

Janet Cartwright-Smith

7 years ago

We have been having a smell in our basement and needed a fix. We called Roto-Rooter and Khiangte came out to help us. He was very courteous and even put on shoe covers before talking around the house so that he did not track dirt around. Khiangte explained the possible problems and possible solutions and made sure that we fully understood our options. We chose to have main sewer drain cleaned, which included a camera inspection, which should be very helpful since we weren’t able to locate a drain in our basement. We have yet to have the camera inspection, but are very happy with the service we received from Khiangte.

Holli Loomans

5 years ago

We had a pipe freeze and burst over the weekend of New Years. Luckily, Roto Rooter was able to get us in and help us fix the problem. Patrick, our first point of contact, was great. He explained the whole process, provided an estimate, and answered any questions that we had. Bret and Thang came before scheduled the next day and took care of everything in the basement that needed to be removed. The whole crew did a great job and we would be happy to hire them again.

kathy swanson

5 years ago

The service was prompt and easily fixed. I appreciated the work and instructions on how to maintain our need so not to happen again. #2036 (Lal) was very professional and would request him again in the future.

joanne smith

3 years ago

Mr. khai Dal #5748Was very prompt, courteous polite.He did an excellent job of explaining the plumbing problems to us. He executed the job a in a timely and efficient manner.A very capable and skilled technician.(Reasonable prices too).We really appreciated all mr. Dal did for usWe highly recommend him.

George Adams

3 years ago

The technician was on time, very courteous, very polite. I have used this service in the past and not disappointed at all!!!
He came in, assessed the issue, sat and waited for me, explained the problem, the fix and the cost,..and even printed a coupon for me when my printer wouldn't.
Thumbs up!!

Adiel Kiviti

5 years ago

Just had a plumber visit of Josue from Roto-Rooter. He was extremely professional and kind. Roto-Rooter, you have yourself a great employee on your staff.

Penelope codrington

6 years ago

I called Roto-Rooter and Mr. Min arrived within one hour of my call. He quickly diagnosed the problem. He explained how my system worked. He tested the pipes both upstairs and in the basement to see why the dishwasher and garbage disposal were not working. he had all of the necessary equipment with him to complete the job quickly. I was very happy that I did not need to purchase a new unit. Mr. Min and Roto-Rooter did a great job.

Kimberly Jackson

5 years ago

Min was very professional! He fixed my sewer line and I was able to use all of my bathrooms within an hour of him starting. He reset and sealed the toilet leving it very clean. Would hire roti router again no doubt!

Eva Kadar

4 years ago

Joseph (#5423) arrived within 30 minutes of calling. He was very thorough, smart, explained his rationale for solving our problems, which helped us make the right repair approaches. We were extremely satisfied with the entire experience with Roto-Rooter. We chose the company based on a youtube video about the pressure valves, given by Dave Jones.

Elizabeth Elia

7 years ago

Great first time experience with RotoRooter! I called for service at 2:30pm and was told that a tech would be at my house no later than 4:30pm and that they'd call a half hour before they arrived. Just before 3pm I got the call that the tech was on the way. The tech, Sailo, was friendly, courteous, knowledgeable, efficient and thorough. He diagnosed the clogged waste pipe, cleared the clog, showed me where and why the clog had occurred and then snaked the line all the way out to the street to make sure the line was as clean and clear as possible. It's 4pm as I write this! So fast, very effective, and a reasonable price for outstanding service.

Rachel Sarcevic-Tesanovic

7 years ago

Used Roto-Rooter for a clogged kitchen sink. James was great- he fixed it quickly and I was happy with the service. I'd use them again.

Nana Afua D. Afriyie

4 years ago

I received a camera inspection of my sewer line through the lower level toilet. The work was performed by Dama Fanai of Roto Rooter. Dama Fanai is very pleasant, extremely knowledgeable, thorough, precise and a real professional. He provided me with complete details during the camera review, made recommendations and also provided me with a video copy of his camera inspection.Mr. Fanai deserves to be commended for his professionalism and the knowledge that he provided to me as a first-time customer. He recognized that my outside sewer cleanout pipe was not visible and made a recommendation for locating the pipe and making it visible.Thank you Mr. Fanai and Roto Rooter for providing such valuable service and information. Bravo, Bravo!!!!!

Terrence Brennan

5 years ago

The Service Technician Dama Fanai #1503 was very helpful and came out to snake our drain and do camera work on the drain. I highly recommend using Roto Rooter.

Shamarli Kollock

7 years ago

Jonathan was very polite and knowledgeable. Our faucet started leaking with no clear reason...new faucet and quick installation and now we're good to go!

barbara czerwinski

6 years ago

Our technician Greg (#8288) was on time, friendly, professional and very thorough. He made sure that we understood all repairs needed, completed them and left the areas where the work was done immaculate. We wouldn't hesitate to have him back.

J.R. Clark

7 years ago

Had a pretty significant pipe issue last Saturday evening and the response from Roto-Rooter that evening was quick and the problem was addressed. Before I went to bed a major piping problem was fixed by two very professional and helpful technicians.

Joseph M.

4 years ago

I spent over $1200 to clean two clogged drains and fix a garbage disposal. Within 6 month one of the drains is clogged again (from normal non-strenuous use) and the garbage disposal isn't working again.UPDATE - Roto Rooter resolved the issue.

Cathy

3 years ago

I called Roto-Rooter for sump pump repair.. CHAL the technician came and went above and beyond the service expected... I am now a permanent customer for life ! Chal was wonderful and will definitely call again for service in the future... Thanks Chal. 😁

Daniele Payen-Jaekel

5 years ago

I had a simple problem (leaky kitchen faucet - Riobel brand). The first service man (Mr Maum) sent did nothing to help the problem, he did not know how to open up the faucet (or did not want to know) and told me I needed a new faucet and would need to pay $400 to replace it (not counting parts) after he scratched the faucet with his plyers and I showed him the online repair guide I had just found but he refused to even look at it. So, I called and complained to the main number and they sent me a new service man (Lal Sailo) who was great, he fixed the problem, deducted the cost of the first visit and gave me an extra discount, told me the faucet was a great one, no need to replace it, gave me some advice on use and maintenance of it. The problem was fixed and it only cost me $175 (versus $400...). Mr Sailo was polite, knowledgeable and efficient and considerate. The only reason I am not giving 5 stars to my review is that my faucet remains scratched from the first serviceman. It could not be replaced as they don't carry this brand. In any case, my advice, look up the issue on internet before you call for the plumber so that you are aware of the what and how. If I had seen the online manual for that faucet type, I could have told the first serviceman how it unscrewed and saved a couple bad scratched on my otherwise fairly new faucet.

M Regelink

a month ago

Very expensive service. They ask in my opinion incredibly high prices for simple job - in our case the draining of a pipe to remove a few wipes. While indicating upfront it may take between 2 - 8 hours, it only took 30 minutes, asking over 800 USD (which we talked down from USD 1080 at the start). While the job was done well, the pricing and transparency of the service is incredibly poor. Will never use them again for this reason

Lisa Cunningham

2 months ago

The tech was so unprofessional. Chewing tobacco and spitting. Broke our toilet and lied and said it was broken already(it wasn't). Replaced with a defective toilet. Left for an hour and a half to go eat. Terrible! Don't use this company. Overpriced and unprofessional. They did come out and replace the toilet but the whole experience was terrible

Sarah Marsh

a year ago

We were pleased with the fast and knowledgeable service. The $852 price tag was tough to take, but we were moving, had our own drain snake packed, and didn’t have much of a choice.

Strong Feather Creations

6 years ago

Larry Daily #2553, Thang #1469 & Jason Nelson were very professional. We were very impressed with their quick response to our emergency. We appreciate the fact that they kept us informed of the step by step process. They made our emergency situation less stressful. We would highly recommend their services.Michael & Denise Williams

Chris Moore

4 years ago

Punctual, polite, and professional. Responded quickly, squeezed me into their schedule at my convenience and stayed late to finish the job on a Friday night. Have had 2 positive experiences with this company in the course of 3 months (for different reasons) and will definitely call them first for any future needs!

Linda Hartman

2 years ago

Plumber came on time, at beginning of the two-hour window. He was very polite, very competent, and went beyond what I expected. I was happy with the floor drain volume after the first reaming out, which made a hole in the blockage. But he insisted on keeping on it until he had gotten way past the blockage. He cleaned up everything as if he lived here.

P Arnold

4 years ago

When the Michael & Son's Technician refuse to show up at midnight, Samuel Sang, the Roto-Rooter Service Technician, arrived at my home within 30 minutes of me placing a call for service. Sam was on his way home after completing another job and did not want to leave a customer in need. Sam was very professional, curious, and completed the job in a timely manner. It was obvious that Sam has put a lot of time in cultivating his trade skills and provides excellent customers service. I am extremely thankful for Sam taking on the job at midnight.

Priya Exantus

3 years ago

The day before Christmas Eve and my sink is leaking. I called them and within an hour they had someone out. The whole faucet needed to be replaced. They recommended we go get one on our own and then they will install it. They told me exactly what to get. Came back within 20 minutes and voila, a new sink. They aren’t the cheapest, but at least I know it’s done right.

Ely Bondoc

5 years ago

We had a clog in our outside drain. I called to set up an appointment and was pleasantly surprised to find out that they could come out the same day I called! Isaac was our technician and he was very knowledgeable and quickly diagnosed the problem. He unclogged our drain and did an excellent job cleaning up. You would never have known he was there! I would definitely recommend this company if you need quick, knowledgeable, and efficient work done!

Liz Westbrook

4 years ago

So easy to schedule service and James was right on time. He gave a few options and we decided to snake the problem drain. He found the culprit of the blocakge and unclogged it. The whole thing was done in the two hour window and as easy as I can imagine a plumbing appointment can be.

Philip Kim

a year ago

Jenn was our point of contact. She was wonderful. Made time ASAP and gave us the peace of mind we needed during a stressful flooding situation. We will absolutely be staying in touch and working with her in the future as incidents arise.

Amy Tercek

5 years ago

Amazing service!! Prompt, professional, tidy, hard working. The crew stayed way after 5:00 to fix the problem, never giving up even though it was difficult. I was really impressed with their thorough work and professional attitude. Some times big brand names don't live up to the hype, but these guys were way beyond what I expected. I would definitely use them again. Fantastic job well done!!!

Joyce Cageford

6 years ago

Actually service was very prompt for a Sunday call. Techincian Khai 3722 explained the problem and took the measures necessary to unclog the laundry tub/main line in the house. Explained steps for future backups.
Job well done!

Tad Doyle

7 years ago

Due to the age of our sewage pipes we had to replace the pipes under our basement floor and under our lawn out to WSSC's connection in the right-of-way.Both the plumber and the equipment operator performed exceptional work. When I was growing up my father was a licensed plumber and when I was in the Army I was in the Engineering Corp. I know exceptional work when I see it and both Tom and Brandon did an excellent job; from the quality of the work to the finishing and cleaning up at the completion of the job

Mansoor Sakhiy

4 years ago

I do not know how this company has five star rating. I just got a quote from them for a water heater installation. This was the most unprofessional quote that I ever got, the guy looks around and quotes $3000 for the installation of a 75 gallon water heater, the other two companies were around $1200. Beware of this company they will rip you off.

Adam Abdi

5 years ago

Needed a clogged shower drain fixed, as well as a kitchen faucet issue. Dispatch was very professional and sent a plumber within the hour. Issac arrived and fixed both problems quickly, while explaining in detail the issues that caused each malfunction. He was great and very professional throughout the process.

Elise Perez

2 years ago

I’ve used Roto Rooter in the past and I have always had a great experience. In this recent case, Sat came out immediately and worked almost until midnight. He informed me of every step of the process. He was extremely professional, courteous and very reliable.

Enid Perry

5 years ago

Nyi was great! He had my toilet fixed in a matter of minutes. I'm saving water & dollars now!! Unfortunately, the cost of his services was probably more than buying and having a new toilet installed.

Meagan Brown

6 years ago

Khiangte and his parter were extremely friendly, very efficient, and very knowledgable. They were available to me 24/7 and actually said they would have preferred to have fixed my problem even sooner than they already had. They often asked me for feedback which proved to me that customer service was very important to them. I highly recommend this service!

Judy G

4 years ago

We had a sewage backup in our basement and Roto-Rooter was the only company available to come out on a Sunday before New Year's. Xena came initially and did what he could, then called Ram who was more experienced in operating one of the machines around the sharp angle of our pipes. They both worked hard and cleaned up nicely after they were done with their work. They were able to go through our line to the street, only to discover the problem was off our property. They called WSSC to have their inspector come out. They were friendly, helpful and professional, and we appreciated their availability and hard work.

Jordan Love

6 years ago

Our experience using Roto Rooter was very positive. Our service agent, Khiangte, was knowledgeable and friendly, offering great advice and discounts when possible. The work space was organized and clean, and the job completed in a timely fashion.

Jason Theodorson

3 years ago

Joseph 5423 - Provided our house with great service to help us with our plumbing issues. We will definitely be using Roto Rooter again if we encounter problems. Joseph was very careful working in our new house and was very very clean.

Dan W

3 years ago

Nicky was phenomenal. He helped walk us through the process and all of our options. Explained everything thoroughly and helped immensely. Would definitely recommend!

Chess Green

7 years ago

I was very pleased with this service. I had a backed up drain just when four people were arriving for a dinner party on a Friday night. First of all, someone actually answered the phone at the main office. Then, James got out to the house within a couple of hours. What impressed me is the way he could deduce the source of the blockage very quickly. He then solved the problem very quickly. Five stars for sure.

shaun figueroa

5 years ago

I noticed a drip from the upstairs bathroom that was damaging the ceiling below in the basement. I wasn't sure what to do so called Roto-Rooter. A service man, Kam, was sent out and arrived to my house right away to inspect and give me an estimate.He located the source of the problem, gave me a very fair price, fixed it right then and there and solved it.No more leak, the shower could be used and the space was cleaned up on his way out.The whole service was quick and made my life much easier. I very much appreciated the speed and professionalism from the phone call to my problem being handled.I would recommend Kam and Roto-Rooter to others.

Heidi Sherman

5 years ago

Absolutely great experience. Our kitchen sink was backed up and our regular plumber couldn’t get here for another week. So we called Roto-Rooter at 10pm last night and they were here first thing today. The service technician Mr Maung Nu was polite, professional, and efficient. He fixed what proved to be a much more complicated problem than we had realized. We are truly glad we called. We have found our new plumber!!

gerard pangaud

5 years ago

For the first time I called Roto Rooter for a backup kitchen sink.At first I thought it was really overpriced but the technician spent three hours and solved the problem and left the place very clean.He told me it was a difficult job but he did it.At the end I did not think it was overpriced.

Jessica Gary

3 years ago

Joseph 5423 Was Wonderful and very helpful. He fixed our leaking problem less than an hour. He was very respectful and I would choose him for any plumbing issues I have from now on.

Maura Burdick

5 years ago

Excellent service! Very professional! We paid for the services provided, not an hourly rate. BT was out initial plumber. He explained everything to us and was very helpful. He contacted Jason who was here promptly to do an assessment of the water damage. He was straight forward and honest about the problem and how to go about fixing it. It was no more than an hour or two before Danny, Abdul, and Zau were here to get to work. Abdul and Zau did an excellent job and were surprisingly quiet though they were moving furniture and removing carpet. Very professional guys all around and we could not be happier with the service we have received. We highly recommend using Roto-Rooter for any kind on plumbing issues or water damage, etc.

Brian H

4 years ago

Roto-rooter arrived within an hour of my calling them to clear a backed up sewer line. That's really the only positive thing about the service. They didn't clear it successfully the first time. It was backed the next day and they had come to try again. The plumber left a mess (in addition to the mess that comes with a backed up sewer line), broke the grate for the floor drain and didn't replace the cap where he accessed the sewer line to flush it.

Uros Jojic

6 years ago

Plumbing issues for restaurants on busy nights are nightmares. I called Roto company and Lal Sailo came after 2h. He was able to resolve issue quickly. He was very professional and efficient. Will keep using your service in the future.

Teresa Bowden

6 years ago

From the dispatcher to the plumber to the sales rep Jason Nelson and mediation crew with Bret everything has gone smoothly and the communication between each team member was excellent! Van (tech 3628) found the problem that cause the leak in my kitchen immediately! Zack work tiredlessly to get the job done!

Kimberlee Potter

7 years ago

We went with Roto-Rooter because they had on file two other jobs they had done for the previous owners from 1996 and 2002. They were able to send Technician #2629 the same day (he was at another job just 5 minutes away) and he quickly cleaned out a partially blocked kitchen drain that had not been cleaned in 20 years. We are very pleased with the prompt and professional service of our technician.

Joe Reynolds

5 years ago

Had a damaged supply line that was leaking into the ceiling of a finished basement. After calls to three other plumbers I was finally provided a technician from Roto-rooter. It took a couple of hours for them to arrive but I was told about the distance they had to drive as well as the $149 fee for the drive (eek!). Technician was professional and courteous. His English could use some improvement but did not hinder the service. He managed to repair the leak with a modest amount of drywall damage. He also repaired a leaking sink drain at my request (do to recent poor installation by a contractor). I applaud the timeliness and quality of service but I paid the price!! ($149 drive + $310 for pipe repair + $285 for sink drain repair) All was done within a few hours and no leaks!

Presley Nelson

6 years ago

Thong #1346 was amazing, he was very helpful and educated me on everything. He was very efficient and fixed my problem in no time. Roto Rooter you guys rock!

K Somer

7 years ago

We needed help on a Sunday, and Roto-Rooter seemed the lgical choice for our needs. James was very helpful, explained the process and made recommendations for future actions we might need to take. Very pleased!

Celeste Headlee

3 years ago

The plumber came out the same day that I called and replaced my water heater. He did a beautiful job and was very nice. Totally satisfied.

Lee Coykendall

7 years ago

Amazing service. My bathtub was clogged and I tried some product to clear the drain last night and the tub exploded with toxic liguid and air. I called Roto-Rooter and they were here within an hour and the service technician spent the evening trying to work with a tub with original plumbing. He was drenched from working and was suggesting we needed to cut some pipes but then insisted he try a couple more times and he was able to get the snake down. Excellent service. Would definitely call them again.

JoeFred Gonzalez

4 years ago

Your Service Technician, Ram Khiangte, was on time, courteous, very professional, and helpful. It was a pleasure to deal with someone of his professional caliber. I will definitely call Roto-Rooter again when I have another home plumbing or drain problem!

Anna Ervin

7 years ago

Having a Roto-Rooter visit was not exactly on my Things to Do list this NFL playoff weekend! I had a small leak from my master bedroom toilet and was dreading the diagnosis and most expressly the cost of the repair. Mr. Kap, the technician arrived early for our appointment. He was very knowledgeable and immediately detected the problem. He provided me several options to solve the problem and outlined each one very thoroughly! He went above and beyond in providing excellent customer service. He was very polite and most certainly professional. Hire more Mr. Kaps if possible.

Michael Brick

6 years ago

Technician #855, Kam Mung, did an amazing job fixing an emergency issue with my garbage disposal. Arriving within a hour, the technician was quick and solved the problem without incident.

Rick Moyers

6 years ago

Just had my water heater replaced. Got off to a bit of a rocky start, but in the end couldn't have been happier. Tech came out at 8 p.m. and stayed until after 10 to make sure the leaking had stopped. By 3 p.m. the following day I had a new water heater and hot water again. Professional and knowledgeable.

Chuck Andreatta

4 years ago

The serviceman showed up within an hour, which was great because I had a semi-emergency situation. He did real good work and also gave sound advice on a future outdoor faucet project. Very pleased all around.

Grace Swindler

4 months ago

The plumber came out two hours late. He then gave the most insane estimate ($1700 to replace a garbage disposal)... the man on the phone said they had the supplies on the truck and the man said he'd have to charge me $180 to go get the supplies because they never carried them on the truck.. overall I wouldn't trust them sadly

Honsan Yeh

4 years ago

Khiangte responded within an hour of my call. He was professional, efficient, skillful. He identified my kitchen drain issue and resolved quickly and patiently draw me a picture and explained to me my entire household drainage structure so I can understand the issue.

Ming Chen

6 years ago

Very prompt and precise on the job they tell you will do. The technician Tommy did a hydro-jet job on the main line of our kitchen which was backed up clogged from years of grease and honestly told us the situation assessment and the most money-saving efficient way to solving our back-up. Very honest, and precise with handling tools and diagnosis. Would definitely use service in the future if something with plumbing happens again.

Neuman Katherine

4 years ago

Found a leak under my kitchen sink at the shut off valve. A plumber was at my door in less than an hour and fixed the problem quickly. Very nice person and very professional.

Mike S

5 years ago

I called Roto-Rooter this morning around 8:45 a.m. and told them I had a main line clog. They took my information and then called me right back to set up water damage cleanup and assistance. I did not need that service but it was nice to have it offered. By 11:15 am I had a technician at my house ready to take care of my clog. The plumbing technician Joseph (5423) walked my property with me to find out how far the city manhole was from my home before he started. He then took the time to patiently talk with my home warranty company to get authorization to conduct the work. I winded up paying for the work myself but he talked me through the process of snaking my line and then went over pricing to make me feel very secure in proceeding with the work. Once he cleared the clog he informed me that the clog was outside my property limit so he called the county and informed them of the issue which is now on record and a huge relief to me. I've never had a service technician do so much to make sure a service call was completed so efficiently. Roto-Rooter has definitely gone above and beyond the average service call for my home. I would recommend using them to make sure every option is covered when you need plumbing service. They are quick, professional and the warranty behind there work is a great plus.

Judy Kirpich

4 years ago

No one wants to have to call a plumber when their toilet does not flush, but I was so pleased with the service technicians that I will certainly call Rotorooter again! They were courteous, knowledgeable and left my house very clean. As it turned out I did not have a drain clog- just a 40 year old toilet that they helped me replace and even picked up a new one for me. Joseph #5423 and Emmanuel #4907 were absolutely wonderful and a credit to their company. I will absolutely ask for them again if I need assistance.

Leah E

4 years ago

They came quickly (within the hour) and the technician was very Friendly and professional. It wasn’t an easy drain to unclog and he had to spend about three hours working on it but never complained.I would definitely negotiate prices with them though. They originally were quoting almost three times higher than the local plumbers I had called but ultimately met those same market prices.

K288

7 years ago

The technician that came out to help me today was fantastic. The job had been estimated by other companies at over $1200 however Roto Rooter was able to do it for $800. I will definitely be a repeat customer with the experience I had today.

Joey Muniz

8 years ago

I had a problem with my hot water. Van from Roto-rooter identified it was a clog going to my water heater and fixed it within a hour. He also had to replace a leaking kill valve and assisted with a clog drain outside of the billable project. Nice guy and good work.

Jason Strachman Miller

5 years ago

Great, prompt service. The tech had thebdrain clear in about 30 mins and cleaned up before leaving. The price seems a bit steep, but when you're facing a flooding basement, there's not a lot of options. Definitely a solid company!

Atm Hossain

3 years ago

It was my pleasure to meet Mr. Khuma. He did a great job! In future, I will recommend Roto Rooter to my friends and acquaintances. I thank for the service.

V V

6 years ago

Had a major leak with the kitchen faucet, Sailo (tech #873) came out within the hour to fix it. Ended up replacing the faucet. Sailo did an great job replacing it, he also thoroughly checked other connectors/valves to make sure there are no other leaks. Outstanding work (5 stars); however pricy (3 stars) in comparison to other providers but need it fixed right-away.

Penny Polak-Dingels

7 years ago

We had a clogged drain at our home. I was very concerned since we recently remodeled the bathrooms and it was necessary for Roto-Rooter to remove a toilet in one of the bathrooms to access the drain pipes. The service men were very professional and explained the steps in the process and said there would be no damage to the tile in the bathroom. They cleaned out the drain within an hour and left no mess or damage. I was very pleased with their work and would recommend them to friends.

James Georgeson

5 years ago

Cannot say enough good things about Roto-Rooter Tech Isaac*2009*. He took care of a friend's problem with a blocked drain between her home and the street. Diagnosis was spot on, drain was cleared and treated. He was very thorough, addressed all concerns, and cleaned up everything efficiently. Would definitely recommend their services, would use again. Thanks Isaac2009!!!!!

Liska Radachi

5 years ago

We had a bad leak underneath the sink and called Roto Rooter. I was glad I was able to secure an appointment so quickly. Our plumber, Sangte, was fantastic. Thorough, thoughtful, and kind. I would recommend if you are in need of help ASAP!

Susan Klingensmith

7 years ago

Technician #1165 was very prompt and courteous. He explained what was necessary in order to clean my kitchen sink drain and how he was going to accomplish this. Also he cleaned up his work area when he was finished.

lenni jay

5 years ago

I contacted Roto Rooter and cancelled my appt. with my home warranty company. They responded so quickly (10 mins.) to confirm that a tech would be coming out. Customer service is BIG for me as providing good Customer Service seems to have become of little importance these days. They completed the work, cleaned up and advised me of my warranty on the work. They answered all of my questions, and patiently allowed me to share all of my concerns regarding the job, as I had this issue serviced just 5 months ago via my warranty company. GREAT job Rotorooter.....and away goes trouble down the drain!! Thanks

Moo S. Kaskel

3 years ago

Langh Mung: #3650
Great service, this is the second time I requested for him to come to our house personally. Always learn something new when he comes to our house. Will definitely request him again.

Danielle Gabriel

2 weeks ago

Helped me out on a Sunday. Great customer service and as for the work so far so good. Would recommend.

Liza E

5 years ago

Roto-Rooter came out the same day to fix my plumbing issue. Robert was a true pro and was able to diagnose my problem quickly and fix it promptly so that we did not have any further damage. We will definitely use them again for any future plumbing needs!

Ira Thorpe

6 years ago

Had a clogged drain on the Sunday after Thanksgiving, so my options were a bit limited as most companies were closed. I appreciated speaking to a human operator and although it took a while to get the plumber out to our house, the work was done in a professional and competent manner. The plumber, Ngura, took care to cover his shoes and move some rugs when he was lugging his electric snake into our basement. The job itself was pretty simple and he was finished quickly. He even gave us a discount despite us not having a coupon. Would definitely call them again.

Shapna Pal

4 years ago

Joseph, #5423, was the model professional for services. He took the time and was patient, explaining the dangers of a main line clog, what are the signs I should look out for, and then put a lot of muscle into unclogging my toilet. He not only unclogged the toilet, testing it numerous times to make sure water was flowing, he cleaned up the awful, long stagnant mess that was there . He also cleaned the floor and made sure the area was even better looking than when he arrived. I really see the benefits of Roto-Rooter 24 hour service. I could not get a plumber to come outside of business hours. I am also a working professional and I do not have the time off to wait for a plumber to come during a window of time during the work day. I really appreciate that Roto-Rooter has 24 hour availability and Joseph guaranteed his work for up to 7 days. Other services would keep charging for each visit and definitely do not clean up or anything, like Joseph did. He was very, very nice and personable and it was clear he wanted me to learn about the situation. He was careful explaining me the costs of services, and was very trustworthy. Other plumbers clearly look like they are trying to make as much money off me as they can. I really appreciated Joseph's work and level of service.

Chelsea Hansen

4 years ago

EDIT: After I posted this review, I got four calls and two voicemails from Roto Rooter in one day, so clearly posting this got their attention. I finally called back, and the manager (Purcell) apologized for what he said was a misunderstanding. It seems the technician did not understand that the coupon could be reimbursed back at the office. Roto Rooter claims they will be sending a check to reimburse. I appreciate the prompt follow up to an upsetting experience, so I changed this review from two stars to three, but I still wouldn't use this service again.ORIGINAL POST:Not only were they an hour later than they said they would be from their confirmed call, but the sink problem was fixed in a matter of seconds and the technician charged me 300 dollars for the service. Then, the technician, (number 2563) refused to take a coupon I had received in the mail on the grounds that it was not presented at the proper time of the appointment. I was confused because it did not say anything about this rule anywhere on the coupon, and asked him to call his supervisor to see if there was anything to be done. He did, but the whole time, the technician proceeded to blame me for not knowing I was supposed to give the coupon to him at the start. I asked, since that was the process, why then did they not ask if I had a coupon to use, since many people would not know this was the process. His explanation was that rotorooter wanted to get as much money out of customers as they could. His supervisor was on the phone and did not intervene at all.I don't usually write negative reviews, but I found this company policy, so to speak, sneaky. The technician came across rude and condescending. I won't be using this company again.

Lauren Chitwood Schauf

5 years ago

The plumber, Ruata, arrived very quickly after I called. He was friendly and polite and made sure to cover his shoes and equipment before coming into our house (much appreciated!) He solved both our kitchen sink problem and our slow outdoor drain and cleaned up well before he left. I took off one star because it was a bit on the expensive side, but the quality of work and professionalism were great!

Rami Galal

2 years ago

I had a leak between the shower faucet and piping that was pouring into the lower level of the house. Jacob efficiently and professionally repaired the issue. I would highly recommend his services.

Jonathan Kupferstein

5 years ago

Outside drain was clogged and pooling water. I called rotorooter and they had a technician come out the next day. Sawng arrived right on time, delivered a fare quote, and got the job done. It was a pleasure dealing with the Roto-Rooter team and Sawng.

Alex Kramer

6 months ago

Really good quality service and professional team, would give 5 stars if it wasn’t so expensive with $800+ base charge.

Andrew Loftus

a year ago

Roto-Rooter was able to schedule a non-emergency outside sump pump repair visit just when I requested it, and their guy arrived on time. He completed the work in good time, even though it was raining. That's service!

Armino Maldini

4 years ago

Great customer service.I called in in need of a service and Victor one of their service technician showed up within an hour after I called. Very knowledgeable knew what he was doing too.If you need a quality service done fast, RRP is the best choice I would definitely recommend.Thanks again Victor for your service.

Jacob Kincer

a year ago

DON'T USE-- Had a nightmare experience.Not professional - Broke pieces of our plumbing and tried to charge 3x as much to fix, despite their own employee acknowledging it was their fault. Settled at an arbitrary and made up number, more than originally quoted.Poor Quality - First tech broke multiple things requiring a more complicated fix. Repeatedly asked for a senior tech and roto rooter declined to provide him any support or back up.Not Responsive - Impossible to get ahold of managers, problem took nearly 3 days to fix after being told it'd take 20 mins. Watch a customer service rep respond to this even though we already emailed them and got little or no acknowledgement.Not on time - We ere told on many occasions that someone would show up at a certain time or a certain time range, *always* 1-3 hours late. Dispatch sending people to the wrong jobs, techs and managers promising to come at a certain time and showing up hours late because they went to do other jobs and were going to ignore us.Poor Value - even if they *hadn't* tried to triple charge us for the work after they broke things, their charges were still more expensive than we were quoted by other plumbers. But it was an emergency and they promised to show up quickly (spoiler: they did not).

Z L

5 years ago

We had a leaky pipe under a bathroom sink, which was causing a lot of water damage. Rich the plumber came to our house within 45 minutes of the first phone call at 10:00pm on a Friday night, and he worked quickly and skillfully to fix the problem. The service wasn't cheap, but we got what we paid for in terms of response time, professionalism, and final product. Thanks much!

Lesli Dixon

a month ago

Daniel did an awesome job replacing the piping and p-trap under our sink. He's a personable guy who performed professional, quality work, both efficiently and economically. And he cleaned up after 😃 Highly recommend!

Kristin Lyman

3 years ago

We had a clogged kitchen sink and our amateur efforts to unclog the pipe and restore function were ineffective. I called RotoRooter on a Friday night and they were here within the hour. Cung was our technician and he was great. Very polite and patient. He was thorough in diagnosing our problem, even having me talk to the 2nd floor neighbors to see if they were experiencing kitchen plumbing issues. Once we were sure where the problem existed, he got to work right away, snaking the pipe and rebuilding the p-trap below our sink. The service was not cheap--$600 for the whole project, but after a while of going on your own, you just want the problem fixed and life to go back to normal. Cung did a great job cleaning up, taking the time to explain to my out-of-town husband over the phone what he did and extensively tested his handiwork to make sure the clog was fixed and the new p-trap did not leak. I would definitely recommend RotoRooter if you need quick and effective help with plumbing.

Andrea Jackson

5 years ago

Ngura was amazing! Not only did he fix the plumbing problem at hand, he identified a bigger one, which would have led to further issues. He was communicative and fair and let me know what would be done beforehand, and what to expect from his team. I appreciate his service!
A Jackson

Saleem Khalid

5 years ago

We had water leakage in a bathroom resulting in seepage and damage on the ceiling on the floor below it. The guys from Roto-Rooter came in for the rescue. Chris identified and fixed the leak within a hour, for which he had to remove the toilet, cut a whole in the wall and fit everything back more professionally than it was installed before. Jason identified the seepage in the walls and floor and made sure no spot was left unchecked and we felt completely comfortable given this is our first such issue with our house. Definitely recommend to everyone.

Cody Egender

3 years ago

Called on a Sunday evening, someone was at my house about an hour later to check on the problem (Wayne was the plumber). He diagnosed the problem fairly quickly and explained what would need to be done to fix it. The parts were not available that evening, so we scheduled for Tuesday. Wayne showed up and took a few hours to finish the work. Did an excellent job. Once done he explained how everything worked, any warranty coverage both on the new equipment from the manufacturer, and the work done by him.Completely professional and explained things in terms that someone like me, who knows nothing about plumbing, could easily understand. Will not hesitate to call them again and will recommend their work to anyone that asks.

Tracey Battle

5 years ago

Sailo was very pleasant and helpful. He actually went above and beyond unclogging the toilet. He also tightened the loose bolts around the base of the toilet and replaced the handle of a different toilet that we were concerned about. Whenever we need any other plumbing work done, we'll be sure to call on Roto-Rooter and Sailo again.

Steve Jordan

7 years ago

Our Roto Rooter technician, James Lian, arrived quickly and did a great job solving our clog problem, explaining what was going on and what he was doing, making every effort to keep the place clean as he worked, and clean up after he was done. We're grateful for such prompt and effective service!

Aneesah Chandler

5 years ago

Very expensive for nothing. They don't have the typical service fee as other companies for just coming (e.g., minimal fee $89). Thought I had an issue only to discover the circuit was tripped. So the tech only hit the reset switch and I was still charged $300. Although, he was very knowledgeable and gave me tips and suggestions. It wasn't worth $300.

ERAU 99

6 years ago

Ask for David (Tech#2912). David was friendly, knowledgeable and efficient. David was able to get to us quickly and listened to all of our concerns. Other plumers had said it would require a complete remodel to access and address our bath to shower issue. David went out of his way to find the right parts (shower diverter) and was able to fix it in no time.

Bronwyn B

7 years ago

I called Roto Rooter at 6pm and Van (Tech #3628) was there in less than an hour. He was just fantastic. Access to the pipes in our century-old house is not easy -- we've even had plumbers give up in the past. But Van made it work, and had the pipes cleared in about an hour, even though he had to remove and reinstall the toilet to do it. He was very professional and friendly, and I was able to carry on getting my two toddlers in bed while he was there. He also tightened up the pipes under my sink and gave me some useful warnings and advice on how to deal to future problems that may come up because of the antique plumbing in my back yard. He was great and I would call Roto Rooter again in a heartbeat. Flooding sinks are never fun but this experience could have been a whole lot worse!

Nahom Zerai

5 years ago

I had an issue with water heater problem on June 8, 2018. We called 4 different water companies and did not get a response for over 10 days. I called Roto rooter in who responded immediately and sent someone out to our residency in less than 2 hrs. Very effective and efficient service. I would Recommend roto-rooted for anyone who wants fast service. Thank you to technician Min who also explained the problem, and showed me how to fix it I face again. He also gave me very good recommendations on escalation steps if problem happens again. Thank you so much!

Susan Luken

5 years ago

I was desperate when I called at 8:30 on a Sunday night. Drains backed up, no water in my house and my handyman had tried all day to snake the drain. By midnight, Roto Rooter had solved the problem, cleaned up, and gone on their way. A complete life saver!

gary markwood

5 years ago

Min did excellent work . One of best ever for Roto Rooter. Recommended, I would ask for him every time. Fair price provided before job started. True to his word. Highly recommended. Roto Rooter

Ronald Schubert

7 years ago

The technician, VAN, was professional and courteous. He was able to analyze and correct my leak problem and worked diligently to do so. In addition to his technical expertise he seemed very personable and was a pleasure to deal, with unlike many home repair people met over the years. Will continue to call Roto-Rooter when needed.

Shandra Davis

3 years ago

Roto-Rooter Plumbing is a very great company they have been there for me. It was really bad in my basement and they came in really took care me. It was a big help for my house hold.

Eric Wallace

5 years ago

We've had very positive experiences with Roto Rooter. Most recently, we hired them to replace our garbage disposal. The plumber showed up when Roto Rooter said he would and completed the task competently. The whole experience was painless. I highly recommend Roto Rooter in Silver Spring.

Nathan Crone

4 years ago

Joseph arrived ahead of schedule and did a great job. He identified a serious leak that had been slowly destroying the cabinet and flooring under our kitchen sink and agreed to stay late to repair it before leaving.

Yinon Shafrir

5 years ago

Morning after christmas. Major clog in the pipe that I tries to snake myself to no avail. The plumber arrived 15 minutes (!!!!) after the original call. Tin (2648) was extremely professional, effective and polite. Not only that he took care of the clog he made sure that he left the entire work area spotless.

Marta Garcia

4 years ago

Josh tech #5765
Showed up and time and very friendly. Showed me problem with my garbage disposal and explained all fees involved in removing old one and installing new disposal. Made sure no leaks and all was good with our kitchen sink. Excellent service.

Freda O

2 years ago

Roto-Rooter: Our experience with your staff (plumbing, excavation/main sewer line replacement) has been, simply put: PERFECTION. Truly exceptional; beyond comparison, really. Thank you.

Aaron Weddle

6 years ago

John did an excellent job. He not only fixed the drain clog in our laundry sink, but he also checked our other basement drains and found that our sump pump was underwater (and obviously broken) and our outdoor drain was clogged, as well. The following week we had a huge storm and our basement invariably would have flooded without John making those observations and repairs. He was also here within an hour of me calling Roto Rooter.

Danny Roberts

5 years ago

Had a frozen pipe break around 830pm and Roto-Rooter had Hming - tech #2964 - over in about 30 minutes. Hming was very knowledgeable and explained the issue so that we were able to prevent it in the future.

Lena Emara

10 months ago

We had two clogged toilets and a fill valve that needed to be replaced to resolve a leak. Our technician was very punctual and responded quickly, and they offered very reasonable pricing. We’ll definitely use them again.

Jeffrey Oser

8 months ago

RotoRooter quickly addressed an awful plumbing emergency. They properly repaired the plumbing the same day, thoroughly mitigated extensive water damage over the next five days, and even invoiced the insurance company directly. Their customer service and quality work made the best of an awful situation. I couldn't be more pleased.

Kitty Perkins

3 years ago

We had a back up of the toilet with 5 people in the house. I was so stressed that we wouldn't find anyone who could fix it today. Roto Rooter had Paul out in record time. The toilet was fixed asap. No one even had need of a toilet until after it was fixed. Thank goodness. Also, the price was fixed based on our issue so no negotiations or special deals that we had to sort through. It was reasonable from the beginning.

Barnes Cole

7 years ago

Jeff (1174) from Roto Rooter was very professional and was able to clear our basement drain. He found another issue and was very helpful and detailed in explaining exactly what the problem was.

Sandra Mattavous Frye

a year ago

They did an excellent job replacing my outdoor sump pump. He diagnosed the problem and installed a new efficient sump pump. He left the premises clean.

Christine Talbot

6 years ago

Our RotoRooter serviceman (#4534) was knowledgeable and personable and did a great job on our old clogged drains. He also gave us a good discount on the work. Thank you!

Richard Owens

7 years ago

After I placed my call to Roto Rooter I almost immediately received a call saying a service technician would be by within the next 45 minutes. The technician, Zaw (1409), was here in less than 45 minutes. He did a great job diagnosing and taking care of the problem. He was courteous, very careful about covering his shoes so as not to track in mud and did a great job cleaning up. I was very impressed and highly recommend Zaw and Roto Rooter.

Faryal Weaver

4 years ago

Service was fast and prompt. The plumber came over after 5 om which is so hard to find now for any service and we did not have to take off work for it. He had to install a new disposal system under the kitchen sink and it probably took about 15 minutes. Very happy with how fast they responded.

Sylvia Curtis

4 years ago

Jason Nelson, Justin, Brandon, Samantha and Zo performed an excellent job. They made sure all steps was appropriately completed toprofection. Provided me with excellent information, step by step regarding each thing they had to perform to make sure my house was safe from the water damages and mole spores that was forming due to the leak in my house. Each of them performed their duties in a professional and business like manner while performing the perspective task until it was completed. I would truly recommend this team to others who is in need of immediate Plumbing & Water Clean up.

Tony Jackson

5 years ago

Found out that my master bathroom shower was leaking into my basement. Set up an appointment with Roto Rooter and the technician had to go in between my HVAC system but was able to get it fixed. I would've given more than a 3.5 - 4 **** but the drain cap isn't flush to the shower floor even though the water drains (hopefully I don't hurt my foot on the side that's slightly raised).Technician #2563Update:Technician #873 Lal Sailo came out today to fix the issue with the drain cap not being flush to the rest of the shower floor. I must say that he exceded all expectations and did a wonderful job at no further charge to me. He definitely deserves some type of bonus. Thanks. I give his work 5 stars.

D Butler

7 years ago

RE: Technician Purcell #3755- I was experiencing a toilet back-up problem for a few weeks after my daughter's birthday party and called Roto-Rooter for help. While I was expecting to have to go through a lot of turmoil getting a plumber to come out, an enormous bill, and a unfriendly technician that wanted to tell me more was wrong with my plumbing than I anticipated- that was not the case. My technician Purcell (#3755) was prompt, courteous, and very knowledgeable. While I only planning on fixing one of my plumbing problems, I actually got both problems fixed all because of the customer experience provided by Purcell and the discount that was provided. He showed customer service qualities that I recall from the 80's and early 90's and fixed both problems. I would definitely use Roto-Rooter again and request only one technician (#3755). He is a true technician that cares about his customers and looks beyond just completing a job. I was lucky to have him as my technician.

Jana Blazkova

2 years ago

Sawng Pi did a great job, very nice and professional. My drain was unclogged and cleaned just within few hours after scheduling the service. Overall very satisfied.

Shanna Gorman

5 years ago

I just cannot say enough good things about Jacob (#4534). It was a pleasure having him come to our home to fix a clogged sink. He was professional, courteous and most of all, left the job site clean. I'd definitely ask for him again should I ever have another plumbing issue arise. Thanks Jacob, for doing such an amazing job and going above and beyond to get the job done!

Lorraine Cole

6 years ago

Without any warning, our toilet and shower stall both began backing up at the same time. Our Service Technician came out right away, did a thorough job diagnosing the (yucky) problem, and knew just what to do to get everything working like new. He even gave advice on preventive maintenance. He did a five-star job, left everything tidy, and has a pleasant personality, too. I will certainly ask for him by name (Sailo) if we ever have another emergency plumbing problem.

Meka Seaforth

5 years ago

LK did an excellent job fixing my kitchen sink. I am not sure if he is out of the MacArthur Blvd office or not but he was great. He fully explained to me what he saw and needed to do to repair my kitchen sink. Thanks LK I appreciate you!!!!!!!

Kim Amos

4 years ago

My technician, Van, was was awesome to work with. He is a licensed plumber who is very knowledgeable about plumbing and explained the entire process to me beforehand.. He also let me know what to expect after the repair. He arrived promptly, wore covers his shoes, and completed the job expeditiously. I am so relieved to have this job completed. I thought the price was fair too. Thanks Van! Thanks Roto-Rooter!

JL W

6 years ago

Roto-Rooter's Service Technician Van deserves 5 stars! He was prompt, polite, professional, knowledgeable, and efficient! He quickly took care of our serious clogged kitchen drain pipes before we had a major flood! In addition, dispatchers Aaron and Kimberly were fast, efficient, and helpful!

Greg Carter

5 years ago

We had a basement toilet and floor drain back up at 9PM on a Sunday night. We called a couple of services but Roto-Rooter was the only one to respond. Our service tech (Kam) pulled the toilet, ran a snake down the sewer drain to clear tree roots, and re-installed the toilet. Kam left the house as clean as it was before the backup. Kam left our house at 12:30AM, the end of a 14-hour day for him. He was professional all the way. I highly recommend Kam and this company. Thanks from Silver Spring MD...!

Sharon Brett

6 years ago

It took three different technicians three different days and they were not able to solve our problem. We waited HOURS. The first plumber they sent couldn't fix the problem AND tried to charge me more than the agreed upon price after he had to snake through the toilet instead of the basement drain. He didn't explain the additional charge up front and only said he would charge us more after he had our toilet off and sitting int he living room. He didn't fix the problem, so we wanted someone else to come back. they sent someone different that evening with a camera, who said we needed a plumber to come back out - but one was not available. We were told dispatch would call us to set up someone to come out that evening or the next morning. That never happened. When I called the company to see what happened, they had no record that we still needed the work to be completed. We needed a video tech AND a plumbing tech to fix the problem. They told us they had a combo video/plumbing tech who came on at 3 and we'd be his first appointment. He showed up close to 4, but his video equipment was broken - he said dispatch knew that and shouldn't have sent him. He couldn't get working video equipment, so it wasted the entire second day. He (graciously) promised to come back the next day with a video tech. He showed up at the agreed time but the video tech was 45 min late. And then they couldn't solve the issue. We ended up having to call another company who fixed it in less than an hour. The customer service was pretty bad, and so were the wait times -- all in all we spent a few hundred bucks without having the problem fixed, and we wasted three days dealing with it all. The only positive I'll say is that the second technician they sent - Josue - was very nice and tried to be as accommodating as possible. It was the company's incompetence that wasted all of our (and his) time, and he seemed like a genuinely good guy who was knowledgeable.

Susane Finucane

3 years ago

Bought a house last month, and immediate started having issues with the basement toilet. After weeks of back and forth with American Home Shield and their awful plumbing contractor, I gave up and called Roto Rooter! Finally, PROBLEM SOLVED! Maung was prompt, professional, and did a great job of clearing the main sewage line! He cleaned up after himself, and took all the refuse (mostly old tampon from the previous homeowner...GROSS!!) The toilet in the basement is working perfectly for the first time in almost two months! They are sending out a guy next week for a follow up inspection, to make sure everything is all clear! Thank you so much!!!

Valerie Matthews

6 years ago

Our sump pump went out on the day we had the most rain of the new year. We were using a wet vac and a portable submerged pump to get the water out. My husband's back was saved by Roto-Rooter. Work was done professionally and they arrived on time. Thanks

Lorraine Plummer

5 years ago

I called RotoRooter before 8 a.m. to repair a leak in a basement pipe. They arrive soon after and the leak was repaired, water was back on, and I was preparing lunch without interruption by 11:30a.m. The young man who serviced my home was very polite and explained everything. I received a price before the work was started. I will call Roto-Rootor should if i need plumbing work. Thank you.

Ola Elrefai

7 years ago

Overall a very professional and great experience! From the moment I contact Roto Rooters they scheduled a same day appointment and the plumber showed up early in their scheduled window. He was both professional and informative and did a great job.

Nicole Murphy

3 years ago

After a recent big rainstorm in our new home, we noticed water pouring out of our drain pipe like a fountain where it connects with the gutter downspout. Although we screened the gutters after moving in, the pipe was obviously clogged with leaf debris and probably hadn't been cleaned out in years. Suang was assigned to our appointment and was not only right on time at the beginning of our 2 hour window, but he successfully completed the project of snaking our clogged downspout drain in less than an hour. I was also pleased by how courteous and prepared he was by wearing booties inside and even covering the wheels with booties on his snaking machine to prevent dragging any dirt inside the house. Suang was efficient, knowledgeable, professional, and friendly and we were very happy with the service he and Roto Rooter provided. It was also really easy to schedule and the woman who took our call was not only friendly, but also detail oriented making sure she understood exactly what our issues were and how best to address them. It was certainly not an inexpensive visit, but all around, we had a very positive experience and would not hesitate to recommend Suang or Roto Rooter again.

Jessica Hammerbacher

4 years ago

I am a first time home owner of less than 5 months. I was home alone with my two children because my husband is in the hospital. I went down to the basement to get something and found water on the floor in the storage area. I mopped it up with towels and threw them in the washer. The water was still slowly coming in through the backwater waste cover thing in the floor so while I was trying to figure out what to do all of a sudden water started pouring out from under the first floor toilet and down through to the basement, the washer drained. I FREAKED out, called my neighbor in a panic to help me turn off the water. After the water stopped gushing out I started calling around to a ton of different plumbing companies and Roto-Rooter was the only one that was able to come out that night, within like an hour, that seemed trustworthy, and that was able to work on the main sewage drain. My service technician, Kima, was incredible. He told me everything that was going to happen, what he had to do, etc. Understanding what was happening and why and how things work is really important to me in these types of situations. He was so reassuring and thats exactly what I needed. All I could think was that I was going to have to call my husband who was already going through so much and add this stress to his plate. But Kima saved us. Super professional, fantastic customer service, and he somehow made what was a really awful situation seem less overwhelming and totally manageable. I was able to tell my husband today that this happened and that it was all taken care of and how wonderful the tech was and I could see the relief on his face. That meant the world to me. He also said that they will be sending someone back out, at no charge, with a scope camera thing to go in and find out what actually caused the blockage. I don't know, but I feel like that is not a service that I would have gotten through another company. I hope that I don't ever have another incident like this again but if I do, I am calling Roto-Rooter and I hope that I get Kima again. Thank you Kima!!!!! You really did go above and beyond for me last night and I cant say thank you enough.

Vinay Gulati

10 months ago

Jennifer Dustin, was very professional. She explained the whole service contract to me, prior to my signing it. She came at a late hour, to accommodate our service requirements and needs. I will be using them, for all my future remediation work.

Joseph Boykin

4 years ago

Wonderful job as always, I've used this company previously they were able to send a tech when other companies couldn't, even at odd hours I've gotten someone here quickly. Great work, if another issues arises I know who to call first.

Christine Brock

7 years ago

The plumber arrived soon after the call. Mr. Jenson Van Ray was very professional and answered all my questions while working. He went over all the cost before he began and informed me about the water restoration and video of the pipe, which were at no cost to me. He explained everything he was doing and why. He even helped my clean out my closet so he could get to the crawl space. I felt he was very thorough and reassuring that Roto-Rooter would be there for me through out the process. The very next day the water restoration gentleman, Jason Nelson, arrived to go over all that needed to be done. He was also very professional and made me feel comfortable that my house would be taken care of. He even sat with my while I called my insurance company and aided with all of the questions. He gave a thorough explanation of what is going to happen in the next few days and why it should happen. I am extremely pleased with everyone I have dealt with through out the process during a very stressful time.

Ian Acorn

5 years ago

Mr. Conrad #1635 was amazing! He was very knowledgeable and shared what was going on every step of the way. He is a true professional that takes pride in his work. He is very kid friendly! My son was very interested in him and Conrad made an impact. I hope he sees this!

Rachel Hewitt Pet

4 years ago

Ngura provided excellent service and spent the time to figure out where our ceiling leak was coming from. He arrived within a only couple of hours of initially placing a call to Roto Rooter when I discovered the leak, so I appreciated the prompt service. The water restoration specialist, Graham was also very helpful and came by to assess the damage and make a plan to restore the water damage. He also called my insurance company with me to file a claim.

Jonathan Gold

7 years ago

We had a clog in our main pipe from the kitchen and washing machine and were unable to use the sink or washing machine. The contractor I called was unable to fix the problem and recommended calling Roto-Rooter. Yesterday at around 5:30 PM I called and was told someone would be there within the hour. The technician, James Lian (#2629) arrived within 30 minutes. He was polite, friendly and courteous. I explained the problem and he got to work. He had the line cleared very quickly, showed me what he did and had some helpful recommendations to prevent another clog. (A lint cover for the washing machine hose and some treatment I purchased from Rotorooter to pour down the drain every two weeks.If i have another clog, I know who to call!!Thanks so much for getting here so quickly!!

Kisha C.

7 years ago

The technician that serviced my leak was named Van and he was awesome! Not only did he diagnose my leak properly but he explained everything to me in depth and made sure that I knew what my costs were upfront. He skillfully replaced a pipe that was causing major water damage in my home and told me about Roto-Rooter's restoration services to remove the damaged material and kill the mold that had occurred as a result of the water damage. This was great, as I hadn't even known that Roto-Rooter had restoration service available. Van called them before completing the job and they came out very fast and all in all, I had terrific service. Thanks Van for being a consummate professional as well as a good guy. I would recommend Roto-Rooter in a second to a homeowner in trouble, particularly if they can send out Van again.

joshua ung

7 years ago

My water heater malfunctioned while under warranty and the manufacturer referred us to a local plumber with terrible ratings so we decided to call Roto Rooter as they have much more favorable reviews. The person who answered the phone was very professional and helped to set up an appointment for the next morning and we were given a window of 8-10am. They said someone would call 30 minutes before the technician arrives.The next morning everything unfolded as described, someone called thirty minutes before and the tech showed up at 8:00 am sharp. Thomas was very knowledgeable as he quickly diagnosed what needed to be done. He provided a quote, we agreed and he got to work.At the end, he installed our replacement tank to code, without any leaks. There were a few set backs during the install (busted pipe, did not tighten connection enough the first time, etc...) that required the technician to remove the tank three times and extended a 3-6 hour job into a 9 hour install. But, we both remained patient and he made sure he did what he needed to do to install the tank correctly.Though it took much longer than promised to complete the install we understand that things happen and are extremely pleased with Thomas for staying and making sure the job was done right. I highly recommend this company because it is evident that they do what they say they are going to do. Thank you Thomas and the team at Roto Rooter!

James Mazol

6 years ago

We had a clogged toilet which caused leaking as its connected to an upstairs shower. Tried plunging and using household snake, but clog persisted. Set up an evening appointment with Roto Rooter. Kam snaked the main sewer line through the pulled toilet. That worked but Kam went the extra mile and had a restoration specialist, Paul, come over to check out the floor. Additionally, he scheduled someone, Larry, to come over the next morning with a camera. The camera demonstrated the main sewer line was cleared out. Overall, I was very happy with the service and would call Roto Rooter again for basic or complex jobs. The only thing I would ask for improved service is for RR to post approximate costs for different types of basic services on the website so I would know roughly how much it would cost.

Duane Harrison

5 years ago

Jacob (tech #4534) and Sangtea were great. I had an emergency where I was having major water backup in my pipes. The water would backup and start filling up in my tub, shower, and sinks and you could hear it bubbling as there was a major blockage going on somewhere. The techs assessed what was going on and got to work right away! Come to find out, it was the main line that was clogged resulting in the water not flowing to the sewer. The techs pulled out the big auger machinery and cleared the blockage in no time. They kept me in the loop with what was going on every step of the way. I truly appreciate the great work involved, their friendliness, and their professionalism! I highly recommend them!

Michelle Larson

2 years ago

The entire experience from calling to report our clogged toilet to when we were notified a technician would arrive to the time the technician was here was wonderful! Their customer service is top notch and they are very responsive. They were able to come within two hours of requesting their services. Our technician, Khai, was very professional, friendly, and helpful. He even suggested a tool we should invest in as homeowners to save on future repairs. I really appreciated the extra mile he went for us. Also, I loved to see that the company is currently collecting food for food banks for the holidays and giving customers incentives to donate.

Bryana Nicholas

a year ago

Dispatch office was quick and accommodating of my schedule. Technician was incredible! I ended up not needing services based on assessment of damage. I was not charged for initial assessment nor was I combed into needing additional services. Same day service was excellent and put my mind at ease! Will definitely use them again!

L R

5 years ago

We had several challenging plumbing issues. Joseph (5423) and Sailo (0873) from Roto-Rooter came the same day and worked hard and stayed late until the issues were completely resolved. We are so grateful for their patience and professionalism. Real assets to the company. We will definitely call them the next time we need plumbing help. Thank you!

Kimberlee Schell

5 years ago

John was to my home an hour after I called and done with fixing my garbage disposal within 30 minutes! He did a great job and even gave a nice discount. Definitely recommend.

D E

7 years ago

Roto Rooter arrived when they said they would and snaked out my clog in rapid time. Great work!!!This review is in reference for Roto Rooter employee James Lian, Service Technician #2629

Hong Zhao

7 years ago

The technician called Min from Roto-Rooter was very patient and helpful. He cleared our sewage line quickly and efficiently. Before he left, he also checked all bathrooms and make sure they were all working. Thank you Min for the job well done!

Justin Babuscio

3 years ago

I had a completely clogged downspout and in the middle of a 3-day storm, I was able to get Tin from RR out the next morning. He worked with me to try multiple paths tominimize repair costs, cleaned up afterwards, and most importantly, solved the problem.

K H

6 months ago

Worked several days to get assistance with backup and plumbing issues due to a suspected pipe shift under property. The company continued to push timelines and not provide proposal by promised date. We had three children in two properties impacted from no water or plumbing. The issue still hasn’t been resolved and has continued to be delayed.

Georgene Osborne

4 years ago

I called two other companies that I had contracts with to repair a running toilet and they couldn't get to me for 2-3 days. Roto-Rooter got to my house in 2-3 hours and did an excellent job fixing the plumbing problem. Should have called them in the first place.

Idris Mokhtarzada

8 months ago

I called around to find local plumbers that could come for a bad leak that required us to turn off the water main. Nobody had availability until the next week. I called Roto-Rooter and they said we'll be there within an hour.
Now I know, if I need something QUICKLY, I'll call Roto-Rooter.

Dee Ward

3 years ago

I had a main line back up at my house . I called Roto-Rooter . They arrived fast and the service technician name was Joseph Suanlian. He was very professional and went above and beyond and helping me understand the process and remedying my problem . I would highly recommend that that if you are having any limboing needs you contact Roto-Rooter and if possible ask for Joseph he will get the job done. Thanks Joseph

Sandra Creecy

5 years ago

Sewage backup! Roto Rooter's punctuality and efficiency was unbelievable! Jason Nelson, Restoration Specialist, was professional, friendly, helpful, efficient, can't say enough. Hming the plumber -- there in no time and finished in no time. Justin, Dustin, and Hillel -- all the same. I will always call Roto Rooter! Highly recommend!

Jennifer Lynch

4 years ago

We are so glad we called!! In less than an hour, Jacob was here to fix our problem. Fast, friendly, affordable service. I highly recommend Roto-Rooter for your plumbing needs.

Laura Jane Cardinal

4 years ago

Was able to get next day appointment and our technician Joseph (#5423) was professional, fast and cleared our pesky clogged bathtub drain quickly. Overall very satisfied!

B Stokege

3 months ago

Service was fine, tech pitched $890 price and I said no and ended the . He called back and negotiated it down to $500. Only used a shop vac on the drain and finished in 20 minutes,, did not snake the line and due to discount said the work is not guaranteed. I overpaid no doubt, but needed the job done.Didn’t exactly seem fair, but had me over a barrel. The tech was nice enough but it just felt like I didn’t get much for $500.Won’t call rotorooter again if this is how they operate.

Hewitt Tomlin

5 years ago

Sat Gin came over to take a look at our kitchen sink/garbage disposal which was spewing water underneath our sink. From the beginning, Sat was very clear about what was wrong, what the possible solutions were and what the costs were. It ended up not being an expensive job but I appreciated his honesty and transparency from the beginning. I called the rights folks!

Roberta Lovatelli

3 years ago

Mr. Jacob [#4534] was very personable, explaining the issues, leaving everything perfectly clean, you would never know he had been snaking the tub and removing the amount of hair he had found. It was a pleasure dealing with him. Thank you.

Sheldon D'Silva

a year ago

My sewage line backed up at 7 am. Roto rooter was in there at 9:30 and took care of it like pros. Water had backed up to the basement shower and flooded the bath and started to seep onto the carpet. Roto Rooter even had a technician come out to survey the water damage. I highly recommend these guys, my only caution would be the price. They are on the expensive side and I later found local plumbers that did it for half the cost. That being said their service was phenomenal and I guess you pay for the quality of work and service.

Eileen Motto

7 years ago

My husband and I got married and bought a home about 3 weeks ago. Our kitchen sink started backing up really bad. We called Roto-Rooter and a plumber came out and snaked our water line the next day. He discovered a crack in the pipe line. The following morning a second plumber (with a camera) came out and we discovered the issue expanded into the laundry room - adjacent to the kitchen. The day after that, Larry (a Vietnam veteran - thank you for your service), Mat, and Al were at our house jack hammering our laundry room floor. They were absolutely great!!! As a young couple, my husband and I (24 and 23 years old, respectively) are on a tight budget. All three of them worked with us to find the most cost effective method for starting to find the crack in the pipe. I guess our home has a strange water line and it was difficult to decide where to start with the jack hammer. Mat and Al fixed the issue in less than 8 hours and ended up only tearing up about a 2-3 foot span of floor. It is much better than the idea of having to go from our kitchen sink, under the stove/oven, and through the wall to the laundry room. We cannot thank them enough for everything they did, including all the explanations at a basic level so I could understand properly. THANK YOU!!!!

Danny Tran

5 years ago

Thank you so much RotoRooter for your knowledge and expertise . The gentlemen you sent over by the name of Lal was very informative with the job that needed to be done , with that said we notice a clogged kitchen sink around 8pm . I schedule a next day morning appointment which Lal should up promptly on time with a 30min call ahead which we were very impress, few hours later it was unclogged Thanks you again !

Tina Semerjian

5 years ago

I had several pipes freeze and burst while my husband and I were out of town. I was very distraught to walk into a water fall come down my stair bannister and monsoon rain in my dining room. I called 5 plumbers and the response was “we have nobody for today, “ Then I called Roto-Rooter and the woman on the line was very reassuring that so would work on getting a technician out ASAP. 45 minutes later Jonathan appeared and worked for 7 hours to stop flood. Then came the Water restoration manager,Jason, who promptly filed my claim with insurance. He sent his team out the next morning. Larry (20 years experience) photographed damage for insurance and drive into heavy duty cleaning and drying.This company has given me great service and dealt with my problem very seamlessly and effectively.

Zachary Hartman

5 years ago

Got home at 7pm to find my 1st floor toilet was backed up and a huge mess. I was leaving the next morning for business travel and had to get it fixed. Roto-Rooter was there within 2 hours and had it fixed by 10pm. Great service, fast and reliable.

Jenifer Cupidon

5 years ago

After a week of waste water backing up in the shower, we finally googled Roto-Rooter. I was able to get a same day appointment without having to pick up the phone. Donavan was very professional. He was in and out within 20 min. Thanks so much!

David Guzmán García

6 years ago

James (#2629) was courteous, and extremely efficient solving our issue with the main sewer. He explained me every moment the steps he has doing and worked very hard and quickly to fix the problem. Moreover, he made the arrangement for the follow up inspection with the camera.Great work!!

Rodney Madison, Sr.

6 years ago

The initial call was to prevent a major problem which our Roto Rooter service Tech helped to avert. We noticed another potential problem that was far more serious and had to be addressed then. He did the needed work and cleaned up immaculately. With all the work done, time and effort we received a great discount! We were very satisfied with the quality of service from Roto Rooter and our Service Tech!

Ray Robinson

5 years ago

Mr. Khiangte was extremely helpful in fixing my plumbing problem! I am very satisfied with the work that was done and he was a consummate professional during the entire experience! Very easy to talk to and totally knowledgeable about his craft in detail! He took the time to explain everything to me and I felt very comfortable with him being in my home! If he is exemplary of Roto-Rooters staff, then it is no wonder that they have been in business for so long! I truly mean that and I'm thankful to both him and your company Roto-Rooter! Job well done and a good man!!!

Ericka Busey

7 years ago

Wowwww where do I start????? I started off with a leak in my closet that eventually had water coming up from my floors. I googled a plumber because being a first time homeowner, I was in a panic. Believe it or not, Roto Rooter was the only company that replied in a timely manner. Mr.Sailo(#873) came in the wee hours of the night, gave a dianostic and wrote out a free estimate of the cost. He took his time to explain the leak, where it was coming from, how long it will be to fix and the damages it might have caused. I appreciated that! Mr. Sailo efficiently fixed the leak and took his time to show me everything that was done. The very next day, I received a call from Jason Nelson, the Water Restoration Specialist (#1599) and ever since he has called, HE HAS BEEN AMAZING! I am currently in the stressful of getting my house restored because of the damages. He has been nothing but kind and genuine along this process. Jason has been in great communication and excellent in making everything run smoothly for myself and my insurance claim adjuster as well. It has been nothing but a pleasure in working with Roto Rooter! I am still in the process getting my home restored, but with Roto Rooter handling everything I have absolutely no worries about it. Thank you so so much Roto Rooter and a special thanks to Mr. Sailo (#873) and Jason Nelson (#1599) for their excellent customer service. This company comes highly recommended!

Vic Miller

5 years ago

The exit drain to our house was totally clogged. Mr. Vaiphea came as promised, cleared the drain so that we could use our kitchen and bathrooms again, replaced a plug that another plumber had left open, and gave us advice in dealing with the city agency.. He was courteous; a credit to his profession.

Jen Jennings

4 years ago

This is the first time I used roto rooter and Lal the service tech was the best tech I have ever worked with. I will use roto rooter again just because of him. He explained all what he was doing and within a 30 minutes my water leak was resolved. Who ever reads this should ask for Lal as he is by far the best.ThanksJennifer

Clarisse Saunders

3 years ago

It was really expensive...and it felt like it should have cost 1/2 the price I was charged. Also...although the plumber was really nice, I was the one who had to figure out how to get our furnace back on. I was happy that they got to my place within 1 hour and everything was up and running when he left...but given what I’ve written above I just can’t give a higher rating.Update: The shift manager called me and we talked through the issues and he has assured me that on Monday they will make a price adjustment. Additionally he assured that some retraining of the plumber will occur - which tells me that they take their reputation seriously and are committed to providing customers with safe and quality service. Given the customer service follow up, which I deem to be super important (since I absolutely hate poor customer service) I am changing my rating from 2 stars to 4.

Jeffery Miller

7 months ago

Prompt service arrived in the designated window. But charged WAY too much money to snake a drain...tech was in the house less than an hour. $700 is highway robbery, but I guess that’s the cost or convenience?

Michael Dygert

6 years ago

Min (1461) was fantastic. He was very helpful and snaked our kitchen sink drain very quickly. He also took the time to explain prevention in order to avoid future problems. Thanks for such great service!

Richard Douglas

7 years ago

Back during the McKinley Administration, my basement drain system was installed and it worked great. People driving by with their horses and buggies no doubt admired the new revolutionary notion of indoor plumbing. Well, the plumbing marvel of 1898 turned into a nightmare day before yesterday, as our main drain line to the manhole in the street finally counter-attacked. While it was fun to watch the dog floating around in the laundry tub in the basement, our experiment with the past -- no toilet or sink use during the crisis -- quickly lost its charm. Enter James Liam from Roto-Rooter. Good-natured and businesslike, it did not take him long to pop out the cleanout plug in the basement and go to town with his motorized snake. A century of debris in the pipe, and the roots of two long-gone trees, did not stand a chance. In under an hour we were once again spellbound by the coriolus effect in the basement deep sink and flushing away giddily in the two bathrooms. No more trips to the gas station powder room! No more washing dishes in a plastic tub and dumping the water in the flowerbed! Back to the 21st Century! Who says time travel is impossible? We have James Liam to thank for rescuing us from Life with the Clampetts in 1898 and returning us to 2016 and the Jetsons. THANK YOU JAMES! Excellent work! The Douglas Family, College Park, Maryland

Jon Spindler

3 years ago

Joseph (#5423) was extremely knowledgeable and professional. He responded to our brand new home being flooded with sewage in less than 15 minutes. He got right to work and was very comforting that everything would be taken care of. I was extremely stressed out and by the end of his visit, I felt confident that he had exhausted every possible way to identify and resolve the issue with our plumbing. I highly recommend Joseph @ Roto-Rooter. Excellent service.

panzer faust

6 years ago

Rosiam (#4450) Arrived at our home in a timely manner and was highly professional, friendly and courteous. He expertly assessed the situation with our leaky drain and explained the most viable solution. Our particular situation was a bit unique, but Rosiam quickly worked out how to resolve the issue and made sure we understood what he needed to do every step of the way. His estimate was spot on and he was clear and concise about the charges for parts and labor, no unpleasant surprises there. Our family have been loyal Roto-Rooter customers for years. Rosiam's fine work and personal manner have ensured that we will continue to do business with this company. Please keep up the high standards and professional work!

Lynne Freeman

3 years ago

Joseph 5423 was very prompt and courteous. Explained what he was going to do before he did it
Was very careful when navigating through my house. I thank you all for your prompt service. He arrived right on schedule.

Robbie Harding

4 years ago

Joseph provided extremely high quality customer service. He arrived promptly, he was polite and courteous, and he fixed the issue so quickly! We are most satisfied and would recommend Joseph to anyone.

John Garfinkel

4 years ago

We had a leak under our bathroom sink and Roto-Rooter was the only service that offered to come Sunday (the same day that I called) without charging for just the visit. Ram was extremely professional and went above and beyond. He cleaned out the bottle trap, replaced the washers on the pipes, and resealed the back pipe with sealant. Everything is now as good as new. The total service cost was 233.20 after applying a $75 coupon from their website. However, the cost was well worth same day Sunday repair, a great fix, and professionalism. I would ask for Ram.

Alex Stark

5 years ago

Khai was wonderful! He carefully explained the problem and the work he needed to do and completed the job efficiently. Roto-rooter was able to send someone over the next morning. Great service!

Étienne Paré

5 years ago

Stayed at my mother-n-law's house for a week. It was the first time anyone has stayed with her that long in her 20-yrs of owning her home.Anyway, near the last day, her main sewage line would not drain. I called roto-rooter and they responded within 1-hr, snaked the line way past the street connection - hitting something solid (rock or concrete) nearly 85 ft away. (the house was only about 20 ft from the street and it was a straight run to the street).Mr. Sailo was 'Mr. Roto Rooter' for us, and he was fantastic, conscientious, courteous, and very easy to work with. He was very clear on every detail, phoned the city to validate that the clog was definitely in their line, and registered all details with the city sewage department for them to respond to any future blockages that might occur.Overall, extremely happy with the service and would call them again in the event of this type of emergency. Thank you very much, Roto-Rooter.

Trena Adams

6 years ago

Thank you Roto-Rooter for your expertise and professionalism in helping me with my plumbing needs. Mr. Min #1461 was most diligent in finding the root of the problem and worked to clear our drain. I thank him for a job well done.

Brendan Ahern

4 years ago

To wait at my apartment in Arlington for an additional 2 hours after being told someone would come between 8 am through 10 am for an estimate and then be told $599.00 and $285.00 to snake a drain and replace a pop-up assembly is not only laughable but a complete joke. I can't believe your employee kept a straight face telling me that. I told them they could leave. I will never use your services and let my friends know not to as well. Now if you excuse me, I am going to give a 5 star rating to the plumber who was kind enough to come and charge me only 17.5% of what you all were charging.

Erin Martin

5 years ago

Tony and BT were extremely prompt and efficient. They literally explained every single thing they did and were even thinking about doing. They answered all of my questions and made sure I understood. Most services show up and try to sell you on everything even stuff you may not need but they were thorough and helped me to be a better consumer moving forward. They need to teach customer service training 101 cause they are pros!

Kev S. Kim

11 months ago

Had an incredible experience with Dama. He was quick and courteous and provided all the information we needed further mitigation.We had a trip planned and almost had to cancel it when we discovered the basement toilet having backflow issues. Dama deduced the problem and explained it to us so we’d understand the total issue.Within an hour he was done, we paid, and he left us with enough to make a later flight out.Dama, and Roto Rooter just saved my wife’s bday weekend plans!

Noble Jolley

4 years ago

I would definitely recommend Roto-Rooter!! Joseph, the plumber they sent over was very nice and very thorough. He gave us a very fair price in comparison to other estimates we had and he did great work. If we have to use Roto Rooter again in the future we will most definitely be asking for Joseph! #5423

Bill Coston

5 years ago

Service Technician Maung Nu was at our house for eight hours checking and clearing all exterior drains and downspouts. He worked very hard and did an excellent job. The price is not cheap but the service was prompt, professional, and effective, save for two really old lines that had collapsed. Any line that could be cleaned was cleaned. The technician took great pride in solving any problem and cutting out every tree root. One of the larger machines broke but Mr. Nu carried a spare and he was back up and running in short order.

Larry Jackson

6 years ago

I had a great experience with them. Van was terrific! He was very friendly and arrived on time for same-day service. Provided good quotes that were cheaper than the competitors while doing an outstanding job of explaining the problem and provided seasonable options.

Simone Portera Wilkinson

7 years ago

They did a great job coming quickly and within the time-frame they suggested. Plumber was quick and friendly. We required a follow-up and the plumber came out within 2 hours of the first guy leaving. Great work!

Mekelle McC

5 years ago

My son flushed a fidget spinner in our toilet and Roto-Rooter did an awesome job of retrieving it. The guys were very professional and didn’t leave a mess in my bathroom. I live in Baltimore City and they were able to come out an hour after I called and was finished in about an hour.

Sean McNeal

2 years ago

I had Roto-Rooter come out and repair my water heater. Best decision ever. The service tech (Kareem) was knowledgeable, helpful and completed the job in a timely and efficient manner. Customer service was top notch. I will definitely use this company again for any plumbing related issues!!

Francine Steininger

3 years ago

Mr. Lal Than Kima (#2007) came out within one hour to help figure out a nasty smell and flies coming from our basement drain. Long story short, turned out there was a dead raccoon behind our wood pile that had got caught in a tomato cage, died and maggots ate him up and were washed into the outdoor drain, which was tied to our basement drain. It was disgusting. Mr. Kima was amazing, he figured out what the problem was and got rid of the raccoon and cleaned the whole area up in addition to snaking the drain. Above and beyond! We were so lucky to have Mr. Kima respond to our call. Thank you again!

Wes Anderson

5 months ago

I had Sewer Backflow valve maintenance done. This is supposed to be an annual maintenance requirement. The tech was professional & informative. Left the house as clean as it was before he started. HOWEVER, IT COST $800!!! For an annual maintenance requirement for just one thing, that is way too expensive. He billed it as Snaking out the line. I’m not sure all that was needed. But, they have you over a barrel. What can you do?

Sade A

5 years ago

I had a very pleasant and positive experience with Team Leader Dama Fanai. He was very professional, friendly and efficient. He answered any questions I had and told me step by step what the process would be for the service. He double checked his work and cleaned up everything after the job which I really appreciate as some companies do not leave things as they found them. Overall i had a very good experience and will definitely use Roto-Rooter in the future! Thank you.

Shannon Khan

2 years ago

Desmond was very professional and quick! My only complaint is that the price was a bit high to replace the wax ring of our toilet, less than 30 min of labor, but other than that we are pleased with the service and Desmond’s work!

toto rascal

6 years ago

clogged sink in the powder room, called in to Roto-Rooter and they sent someone withing a few hours. The technician James#2629 was very knowledgeable, courteous, took time to explain the cause of the problem. He cleared the sink blockage from solid grease trap, accumulated over the years and assured that the pipe is as good as new. Very impressed and thankful that the issue is solved. Thank you James for your hard work and Roto-Rooter should be proud for having you in their team. Everest O

Sylvia Vaught

3 years ago

Joseph 5423 was very professional and courteous when he came to estimate and repair my very old kitchen and laundry room drains. His work is organized, knowledgeable, and thorough. He is efficient and made everything better than new. Thank you very much.!

W. Holterman

a month ago

What a rip off. Giving a fixed price for unblocking the drain of 800 (what is already insane) and saying it would take him 2 hours to a whole day. When we had signed the paperwork, it took him no more then 30 minutes. Didn't want to lower the price. Totally rip off.

Jean-Pierre

6 years ago

I contacted Roto Rooter a few weeks back to clean the outside drains of my house before this Spring. From the very beginning the process was very smooth and easy. Making the appointment was a snap and the day of the service they kept me inform as to the whereabouts of the technician. James (#2629) did the job I requested and he couldn't had been better. he was detailed, told me what he was doing step by step and completely the job in the estimated time.

Mauro Lepore

4 years ago

Khiangte (7909) did a great job. He called me 45 before he arrived to confirm his visit; he politely and clearly explained the possible costs; worked quickly taking the cheapest approach possible; explained what the problem was and how to avoid it in the future.

Brigid Howe

4 years ago

Called Roto-Rooter to snake the floor drain and main line into my house. The technician was very polite and friendly, answered my questions and was patient while we talked with the home warranty company. My regular plumber couldn’t come out the day before Christmas so this was a good option.

Sarah Elwell

6 years ago

I was able to get same day thorough service (within an hour) from an expert and courteous plumber, Zo. My tub was clogged and within a 30-45 minutes, Zo had completed the service and payment processes. He also took the time to explain what was wrong and left with suggestions for prevention of the same issue. He also answered questions I had about other plumbing issues.

JINWEI ZHANG

5 years ago

These guys are real lifesavers! Jason and Paul showed up less than 20min after we called to deal with our flooded basement. Jason located the leaking pipe in just a few minutes! Highly professional, courteous, knowledgeable, and looking out for the customer. Jason coordinated with plumbers and water restoration team and insurance, all of which followed the next morning. Everything was made so smooth and hassle-free. These guys really helped us out from a highly stressful situation and were able to prevent much higher repair costs. We will definitely ask them to assist with any similar problems in the future. Thanks guys!

Madeleine Byrd

5 years ago

Technician Van Linga (#3517) arrived late on a Friday night within an hour of calling for an overflowing toilet and leaking ceiling. He was able to fix the problem immediately, and also recognized the underlying plumbing issues. I have been having terrible issues with this toilet for years, and have had many plumbers come by, but Linga was the first to recognize a problem in the pipes of that particular toilet that needs to be repaired for long term fix. He was also extremely polite, nice and professional! Thank you!!!

Chenise Harvey

5 years ago

The weather isn't that great today, so I was very surprised and happy that someone was available to take a look at my bathtub drain. It kept clogging up and had a funky smell. There was no fee and the technician (John) wore protective booties, which was very much appreciated. Will definitely use again in the future!

Megan O'Dwyer

6 years ago

Roto Rooter had a plumber out very quickly on a Friday night. Jacob worked for about 2 hours, was very respectful and did a great job!

Rodney Williams

6 years ago

My main pipe was backed up and they came within 4 hours did a great job, but it was too pricey, but I was stuck. I couldn't flush the toilet, use the washer without water backing up in my basement. The price was well over 700. But like I said they did an excellent job.

Kali Pearce

2 years ago

Joseph 5423
I had a major pipe leak in my house in the middle of the night. I am so thankful for Roto Eooter for coming out and fixing it asap, working with my insurance, and Joseph was charming and delightful in a really stressful situation which made it a lot better.

Dan Rosenblum

7 years ago

Major unexpected leak from the hot water heater at midnight Saturday night; Roto-Rooter on the job at 10 AM Sunday; new hot water heater installed and operating flawlessly by 3 PM. Prompt response to calls, thorough responses to questions, explanations for every aspect of our situation (choice of tanks, warranty length, emergencies, normal operation). We were delighted. Definitely plan to use Roto-Rooter as our go to for Plumbing. They do great work!

Thelma Carey

4 years ago

RotoRooter Techninian Donovan Rose just left my house and he was awesome. Very professional and informative. Cleaned up everything as best he could. Would have given a 5 star except for the ridiculously high charges $149.99 for showing up and $599.00 for snaking the drain. But I have water draining out of my kitchen sink ..not backing up in the sink. Plus 6 months warranty on service.

Cassidy Sellier

7 years ago

I've used Roto-Rooter several times for plumbing issues. They are great with clean-up and haven't left any messes or stains ( I've used other companies that have left stains on the carpet/walls.) Everyone is very professional and quick to answer questions and provide recommendations. I actually used Len the Plumber at first and they eventually recommended that I use RR.

Heather Dougan

3 years ago

Technician #5828 is outstanding! Professional, friendly, expert knowledge... what more could I ask for? I’m in awe of how quickly Tony was able to fix my garbage disposal and get it running again. My entire experience with Roto-Rooter has been nothing but wonderful, from the time I spoke to the first dispatcher on the phone right up until the technician left and was on his way to the next customer. I have a few other plumbing projects that need some expert assistance, so I plan to call Roto-Rooter again and I’m hoping I will get the same technician! Five stars and a gold medal for #5828, please!

Brenda Bruner-Crumbsy

7 years ago

Roto Rooter has greatly impressed me. I called for service and within the hour, Service Technician, James Lian, #2629 was at my door. He was prompt, friendly, professional and courteous. The job was done in no time. Thank you Roto Rooter!

Jane Brower

5 years ago

Really responsive dispatcher. Prompt service. Sailo was great, he came in and diagnosed the problem in little time.11/17/2017 -- Just used Roto-Rooter a second time for a clogged toilet. Isaac (#2009) was also great, came on time and fixed the problem in 2 hours. Roto-Rooter is great for same-day service

Barbara Whitney

2 years ago

Anthony 5441 the service was great, from the dispatcher to the end of the sewer snaking. Anthony was polite, professional and helpful beyond the requirements. I would highly recommend Rooter Rooter based on this job. Thanks!

Christopher Brewer

6 years ago

The good: The guy came out late at night, right when he said he would, and did a good and efficient job clearing the drain. Friendly, prompt etc.The bad: I was charged $60 for a jug of drain treatment that I did not agree to or expect. He just tacked it on to the price he quoted after pouring it into my drain without asking. This is shady - their prices are high enough.As for the pricing - I was anticipating a high but not unreasonable price to come out and clear a drain at 1:00 am on a weekend. That said, was over $500 for 30 minutes worth of work, which seems excessive even by plumbing standards. I have basement tenants so I didn't have much choice. But next time I will get them a hotel room and wait for a real plumber to come out Monday.

Lia Rettammel

5 years ago

Great experience with Lal (#2036) he was prompt, friendly and honest. He clearly laid out our options after we discovered water damage in our kitchen ceiling. He quickly cut a hole, diagnosed the issue (worn wax ring) and replaced it. He wasn't pushy, did not surprise us with anything and made suggestions for preventative maintenance. So relieved that our Sunday is salvaged!

Leslie Rod

5 years ago

Five stars! David (#2912) did a wonderful job! He arrived promptly and explained what was involved. My main sewer line was blocked, and i was in a state of shock. David was very courteous and easy to talk to; he explained everything very clearly. He was very careful about my property, yet most thorough in clearing the pipe. Finally, he did an excellent job cleaning up! I am so relieved, and so pleased! Thank you, David, and all the folks at Roto-Rooter!

Pamela Cramer

3 years ago

Had great service in changing out garbage disposal, but took less than an hour and the labor was extremely high, $410. I was not happy with the pricing at all. If it was not for the labor costs charged, I would have given a 5 star rating. I am out of town, so was in a bind to get it fixed or I would have shopped around.

Christina Coy

3 years ago

Joseph 5423 was very professional and through. He arrived on time and promptly got to work to determine what was wrong. He was an effective communicator throughout the whole process. He was able to quickly determine the cause and offer solutions to the problem. Would highly recommend Roto-Rooter and Joseph 5423. Thanks again for the prompt response time.

Malcolm McMillan

3 years ago

Sailo was incredibly helpful, and it was great that we were able to supply our own parts if we wanted. Will definitely use for our future plumbing needs.

Clare Bonham

4 years ago

The plumber arrived on time and worked hard for six hours straight to fix three blocked sinks. He left with his lunch uneaten. Great job. Reasonable price.

vander williamsjr

7 years ago

i had a very bad backup in my house. I call Roto-Rooter to come out to take care of the problem. the serviceman took a look at the problem to see where the problem had began. And a after he found where the problem was he took care of it. which was on the State side. After he fix the problem he contact the state to in form them of the problem on their end.And the state made a record of the work that was done.

Jody Fetzer

5 years ago

Service was careful with attention to detail. We had seriously clogged kitchen sink drain pipes and the drain snake was not able to clear them. The problem ultimately needed drastic pipe cutting and re-assembly but the Roto-Rooter technician was up to the task. Kim persevered, double checking until the line was clear. Technician arrived within minutes of the end of my given time interval.

Kevin Halligan

3 years ago

Joesph5423 came out to fix my dripping shower. He was on time and very professional. He had the tools in his truck that he needed to do the job, so it was really easy experience. Thanks!

Gertrude A. Ekuban

6 years ago

Roto-Rooter Plumbing & Drain Service rescued me and fixed my 2-bathrooms!!! Mr. Khiangte, plumber came with all of the needed supplies and materials to repair my plumbing issues. He provided excellent customer service skills, courteous, and very knowledge. He is an awesome plumber.

Lt. Nyota Uhura

5 years ago

The service was good and the technician respectful and professional. He performed the work by himself which was a lot given that sediment had settled in the tank preventing draining and requiring him to carry the tank by himself out of the home with some water still remaining. The area was cleaned and the job efficiently done. Thus far so good. Looking forward to a well-functioning unit.

Melvin Silvan

a year ago

The experience was awesome. Jenn was the consummate professional and represented the company in an exemplary fashion. We put us at ease and walked us through the entire process with compassion for our situation and a great presentation of the entire process.

LAUREN BROWN

5 years ago

My mom had Rotorooter come out to her home today for some clogged drains. Kam the service technician who came out was very friendly and explained everything that needed to be done to rectify the situation. She is very pleased with the excellent work that was done and will call in the future for her plumbing needs.

K. N.

5 years ago

I needed some work done - simple stuff -- turning on the gas line to my stove. Isaac (#2009#) was there in about an hour from the time I called and did everything in a jiffy. Even answered some other questions I had. The other company I called wasn't available to come out for a week. So I was so glad Roto-Rooter could come so quick!

Irina Fuss

4 years ago

On a rainy Saturday, Hillel Schwartzman and his crew showed up within an hour of our frantic realisation that our basement had a sewage backup. It was disgusting. The silver lining to this surprise mess was Hillel, who was prompt, courteous, informative and overall terrific. He got the ball rolling on getting the issue resolved. Even on a Saturday! Nice work!

Matthew Orlando

3 years ago

Langh mung 3650
Explained that my existing drain could be used for a shower drain. Very helpful and courteous. Highly Recommend and COVID-19 were protocols followed.

Kristine E

7 years ago

I had an extremely tough job, but Jeff (#1174) and John (#1275) worked all day to get it taken care of. They were here right on time, very pleasant and worked with me with my situation. They were very professional and did a wonderful job making sure everything was taken care of and put back the way they found it. I could not have asked for better guys to help take care things.

Case Parker

5 years ago

Technician came and suggested right away that we needed to replace our garbage disposal for around $400 or he could 'try' to fix with no guaranty for $290. We said no thanks and he explained that he had come from Frederick, MD to DC and could check out the unit for $100. He ended up finding the issue and it now works. A little dismayed that he started with the highest cost services and only worked his way down after we told him to 'get lost'.

W Seaward

7 years ago

Roto-Rooter Service Technician #2629 James Lian was very professional and explained the process. I had a coupon which was honored during the service. I recommend your company.

Yvonne O-I.

6 years ago

Great service!! Kam was super helpful and offered us discounts for the work. He also went above and beyond what would have been expected. Recommend this company for all your plumbing needs.

Eric Olsen

a month ago

They routinely charge 3 x the amount as their competitors for the same services and don’t deliver a better quality of service. Avoid if you can.

Zeshan N

5 years ago

Really appreciated Roto Rooter's fast response to my recent emergency involving a sewer line backup and subsequent cleanup.David was very professional and informational and did a great job! I am so glad to have called Roto Rooter and couldn't be happier with the outcome! Thank you!!!They charged me 750$ for sewer+plus camera inspection.

Cathy Dow

5 years ago

The gentleman who performed the service, Khiangte Laltluangkima, was extremely kind, courteous and knowledgeable. He explained everything he did and gave me his number in case I had problems in the future. I was extremely pleased with the service.

china wilson

7 years ago

I recently had to have my water heater unexpectedly replaced last weekend and had a wonderful experience with Roto Rooter. I've used this company in the past, but this experience was especially special. Late one evening I noticed some leaking only to realize it was my water heater. I called Roto Rooter and they scheduled something for me on the spot and said someone would come and see me that night. Hours later, despite working overtime on someone else's issue, Min (#1461) comes to my house with a smile at 1:00 am to look at my issue. He quickly assessed and said I needed to replace it. It was too late to start working, so he shut off the water and promised he would come back the next day (on his day off) to personally fix my water heater. As promised, early Sunday morning he comes back and begins working. A few hours later he finished and trained me on how to use my new water heater. What makes this extra special is that Min lives about an hour away and instead of giving the job to someone else he decided to stay local overnight so that he could personally install my water heater and ensure my satisfaction. Min (#1461) has an exceptional work ethic and I feel blessed to have worked with such an awesome person! Job well done!!!

Ben Jamieson

6 years ago

Khiangte was on time, thorough in his explanation of my options, and fair in price. I would highly recommend this technician and Roto-Rooter - and I will be using their services again in the future!

Black “o” Ice

5 years ago

Had two guys came out tomy house to gave me an estimate. I told them what's is the problem and he gave me and estimate for $1,100 they are a big ripoff. I got the job done by a different company and it only cost me $200. Customer's be aware of these guys.

Joe Oppenheimer

6 years ago

Very competent and personable personnel. Patient in explaining problem and solution, and willing to go the extra mile to assure satisfaction. Nonetheless, price too high for value received. That is the only reason to hesitate when calling again when another problem occurs.

Tamara Bowen

7 years ago

Plumbers sent out by our home warranty made a bad situation worse, so we called Roto Rooter. Our plumber was awesome from the moment he stepped into our home and put on his foot coverings, to the very respectful demeanor, and finally in superb service in unclogging our kitchen drain. If we need help again, we'll call Roto Rooter and request this plumber!

Janice Olu

3 years ago

I am so thoroughly satisfied with the work done by Zam of Roto-Rooter. The entire transaction, from my telephone call requesting service, to the completion of a job well done was exemplary. Customer service was excellent; the service technician responded quickly, was thorough leaving no questions unanswered, was professional, and thoughtful. I feel the company was committed to my safety and protection. They definitely follow CDC requirements during this pandemic. Much appreciation!

Holly G

5 years ago

Joseph (#5423) was amazing and very helpful! He wasn’t pushy, yet very informative and helpful about our situation. He cleared our clogged drain quickly and was very nonjudgemental about the havoc our kids had caused on our pipes (it was clogged with a wipe, but this Mom was thankful not to get lectured, it happens ;) ) Very pleased and will use Roto Rooter again!

Wugg Kristopherson

3 years ago

Langh Mung 3650Mr. Mung came to complete a job that a previous coworker messed up. Mr Mung was very professional, friendly and worked fast and deliberately to correct every issue. He competed the job quick and left NO MESS. He was friendly and didn’t hesitate to answer each question and explain every issue. I would highly recommend Mr.Mung for ANY plumber services. He even came fully dressed in PPE for COVID-19 and shown that the PPE was brand new and not used previously. Great job thanks again Mr.Mung

DevinNikki

4 years ago

Jason Nelson truly went above and beyond to resolve our flooding issue.He made his way out to our apartment at 1am to assess the damage caused by a sewage overflow in our unit. He checked in with us every step of the way to ensure we understood the process and were comfortable during this stressful time.I highly recommend his services.Nikki

Ayse Kadayifci

3 months ago

Had a great experience. They were cordial knowledgeable, on time and resolved the issue

Robert Burch

7 years ago

Refaat and I had several plumbing problems. There was hot water in the condo but not in the shower and the sink in the bathroom constantly dripped. We called another plumbing company and they told us we had to replace the water heater to fix the problem at a cost of $1,900. We called Roto-Rooter and they told us that we did not need to replace the water heater, it was fine. They fixed both problems for a fraction of the cost. In addition, Thomas Win the Plumber, was so good at his job, professional, and friendly. Thomas Win was a Winner on all accounts! Thank you Roto-Rooter.

J Brown

6 years ago

(Min #1461) I called Roto Rooter to send someone out to give an estimate(which was free). The representative was very professional and I was set up with an appointment same day, to repair my leaking faucet and clogged drain. The plummer (Min #1461)arrived within the time frame alotted, and he came off as being very direct and honest out the gate answering all of my questions. The job done was outstanding, while working fast and efficient. Yet, not once did I feel he was rushing to get the job done. He cleaned up after himself and made sure he, as well as myself thoroughly checked his work before collecting payment. (Min #1461) was AWESOME! Overall Im 100% satisfied with the work done and communication, and to think Roto Rooter wasnt my first choice but for what i needed done, their price compared to other the companies I talked to first made my choice EASY.

Christine Tanglos

3 years ago

We had a serious plumbing issue on a Sunday night. I called Roto-Rooter and they had a technician at our house in less than an hour. Wayne, the tech they sent was efficient, knowledgeable, courteous, and most of all empathetic. He was very safety conscious about COVID-19 and even went to the hardware store for a part. He kept us informed every step of the way and made a tough situation bearable. All was greatly appreciated and I would recommend their services to anyone.

gayle fisher-stewart

5 years ago

Joseph (5423) was prompt, courteous and very helpful. He took time to explain each step of replacing the sump pump and how I also need to make sure that the water drains away from the house at least 10 feet. He checked and double-checked his work. Fantastic service!

Heidi Hill

5 years ago

The service was prompt and professional starting with my initial call to the office and speaking with Fran. Starting with the customer service provided from the beginning to the prompt scheduling and the efficient work done, it was a very good experience.

Eric Allen

5 years ago

Prompt service (same day), but very expensive. $600 to clean out ONE gutter clog. The guy came out with an auger and it took him ~ 1hr. With all the rain we've had locally and already taking my time away from work, I just did it, but it hurt to the core when I can rent from Lowes/HD on a Saturday and do it myself. I can literally buy the same auger for $500 at Home Depot...you can do better, Roto-Rooter. Good service; pricing approaching criminal.

Karl Ruschman

5 years ago

Great service, fast response. My kitchen flooded because my main line to the sewer was clogged and it was causing water to come up through the flood drain. I called roto-rooter and they had a technician at my house within 90 minutes, which is easily the fastest response to a service call I've ever had. The technician's name was Khiangte, and he was outstanding. He put booties over his shoes before coming inside, immediately identified the problem, and laid tarp down before wheeling in his equipment. He was fast, efficient, and very pleasant. When he believed he cleared the clog, he stayed while I ran water from various sources in order to ensure nothing else was wrong.

Syona Hariharan

2 years ago

My toilet had a very difficult obstruction and they did an great job removing it and getting my toilet working again! Sat was very friendly, nice, and professional and it was a seemless experience. Thank you so much!

Melinda Carlson

7 years ago

The technician who came to my apartment was great--polite, honest and explained my options clearly. My only complaint is that Roto-Rooter's prices are ridiculously high; however, it was 10pm on a Friday night when my garbage disposal started leaking dirty water all over my kitchen floor, so I wasn't in a position to price hunt.

Wenisha Jones

6 years ago

Great service provided by Jason Nelson and his team (Mike #3603), and (Zau #3473) today! The first floor room in my home toilet was clogged and sewer water was overflowing on the floors. These hard working guys immediately resolved and cleaned up this issue. They timely provided estimates, assisted in my insurance claim, repaired water damages, and nicely cleaned up the issue. They were very knowledgeable, professional, positive attitude, and worked cohesively to resolve the issue. These guys turned a bad day into a good day. I greatly appreciate their hard work and exceptional customer service and I will definitely recommend use Roto Rooter services again!

Valerie Bell

3 years ago

1/1/2020 - As the new homeowner and on New Years Day, I had an experience that became very challenging fast. It began with regular house hold chores and ended with me calling Roto-Rooter. After nearly five hours of trying to drain the water of both bathrooms, especially the master bath and me trying to maintain sanity, I reached for the phone and like a blessing, the call was answered promptly. I was told that someone will be out within an hour. Oh Yeah was my thought! However, I looked up at the door was Service Technician Mr. Joshua Boone. Mr. Boone came in and surveyed the situation and I was informed that the problem was a main sewer blockage. Mr. Boone proceeded with an outline all the was needed to be done and that which was to follow. Mr. Boone had to cut into a wall, cut a pipe to drain the system and within the entire time, he was extremely clean and outstanding with his professionalism. Mr. Boone completed the services (Line Open!!! - YEAH!! ) and he then begin to review what been done as he informed me about maintenance. (added a large bottle of drain cleaner). Mr. Boone discussed having a technician with a camera to come out to further evaluate the problem as it appears when he pulled back the cable, it had little root. ( This is complimentary). Well that was not the complete end, I was to expect another technician who is the Restoration Specialist for cleanup and decontamination. Mr. Boone walked me through that process too. It was about 5:00 p.m. and I was to expect some to come out to tear up the carpet that and access the damage underneath the carpet and any damage to the wall (baseboard). The Restoration Specialist, Mr. Patrick Proctor, was another Rotor-Rooter technician who walked me through the process with contacting my insurance company and he too is an outstanding professional person who was most patience with my insurance company, as it seem to take forever for someone to answer the phone. Mr. Proctor too, walked me the clean up process. The technicians for the clean-up, Justin and Brandon did an excellent job in the clean-up; remove the carpet and spray the entire home with decontamination solution; left me a fan and a dehumidifier. What I must say is all the services technicians were outstanding; Mr. Joshua Boone is heavenly blessing and I strongly recommend him as he not only did “just” his job, but he went beyond the scope of the job!

Kate Allen

2 years ago

Great service from the 3 different techs we came to my home today ~ from Paul Hyde who walked me through the complete Expected process and was very clear and knowledgeable, to Abdul and his restoration team who were very diligent and helpful, and finally Kam who fixed the plumbing issue quickly and professionally.

karlton hart

5 years ago

My technician was professional, knowledgeable and patient with me. He informed me of my options and explained what may be causing my problems. His insight afforded me the ability to make the best decision for my family.

Robena Collins

a month ago

Dama explained everything and we got a discount! I appreciated his empathy as another plumber basically cheated me out of $600.

TheCoolbeans001

5 years ago

My technician Jacob #4534 arrived literally 10 mins after placing a service call. He was very knowledgeable, nice, and explained everything he was doing and why. Jacob was very efficient and did a great job with my issues. I had an overall great experience with Roto-Rooter and would use them again and recommend them to anyone.

Julie Bonner

3 years ago

I noticed a leak in my faucet that had caused some slight damage to the ceiling below. Roto-Rooter came out right away fixed the leak in my sink by replacing a part and then cut away some of the drywall to ensure there wasn’t a greater issue. My tech Joshua was great! This is my 3rd time using Roto-Rooter and great experiences each time!

Janet Ellmore

8 years ago

The technician was polite and efficient. He successfully cleared a stubborn clogged drain, located the
outlet, and, at my request, extended the pipe so it would empty at a better place. I was pleased with the service.

Holly

4 years ago

My basement was flooding on and off for two days, my husband and I thought it was something minor well come to find out we had a clogged drain pipe. Sat Gin was the service technician (#5733) he was amazing I could not thank him enough. Very kind man and helpful, his work ethic was outstanding he wouldn't stop until he figured out why this was happening. After two long humid hours he got it!!! I do not know if you can recommend a technician but in the Maryland area I would recommend Sat Gin(#5733).

Kris Inman

2 years ago

I scheduled a plumber but the dispatch at this company, at least in my area (washington DC) is terrible. I ended up cancelling the service because dispatch could not manage to get a technician to me, despite calling several times. I don't recommend this company.

Althea Bunn

7 years ago

This is the second time that Van , technician number 3628, has come to my home to do not so simple jobs. His work each time is excellent, he thoroughly and patiently explains what the job(s) entails . He 's very aware to keep the work area clean as he works and when the job is complete.

Ryan Young

4 years ago

I called RotoRooter to set up an appointment in the next week. They were able to send someone within 1 hour. The technician, Sawng, was polite and responsive. I just wanted to give my sump a check-up and he did so quickly and even did a few preventive things for us. Cost was reasonable.I was very happy with the service and will use Roto Rooter again.

Daniel Molina

6 years ago

Our water heater flooded half of our basement on a Saturday morning. RotoRooter sent a plumber that evening and the next day replaced it. They were easier to schedule than Home Depot and their price was lower. the installation went smoothly and we were completely satisfied.

Kyujin Lee

7 years ago

Got my toilet valve fixed. The service was great; punctual (the technician came during the designated 2-hour window) and efficient! The technician (VUR #1007) was also very courteous and pleasant. Before he stepped into my apartment, he made sure he put on his shoe covers. I greatly appreciate his service!

Elsa Pastor

4 years ago

Roto-Rooter's were very professional. I called them at 8:00 am, I explained to them what I saw, what was happening and within an hour of speaking to a representative one of their service guys, Tin, was at my house. He did a fantastic job. He was respectful and kind. He knew exactly what the problem was and explained what he was going to do thoroughly. He got the job done efficiently and in a timely manner.

Ashley Tolton

5 years ago

I just bought my first house and less than a week in I was having plumbing issues... LUCKILY Joseph and Roto-Rooter were available to see me on short notice and take care of all of my problems and at a reasonable price! I will be calling Roto-Rooter and requesting Joseph any time I need a plumber! Thanks, Joseph!

Cloud Hub Computing

9 months ago

O don't recommend this company to anyone. I did use the services and they provide very poor quality. The team they send you are not professionals and they do not know what they are doing. They have ruined my place saying they're going to fix it but when it comes to fixing most of the part they say it's not our job. So if it was in your job why do you ruin my place. Then they do some magic tricks showing their contract that they are only drying company or something like that. I have lost thousands of dollars because of them. Just find anyone else.

TBO 0939

6 years ago

I recommend Roto Rooter for your sewer clean-out problems.I had a clogged sewer pipe and needed an emergency solution. As precaution to prevent dirty water backflow, I turned-off the water supply to my home. I could only consider Roto Rooter for an immediate response. On Sunday, I called at 1230p and the technician was at my door by 300p. He's was professional and listened to my assessment of the issue. After the clean-out was a success, I was able to restore my water supply line, take a shower, and relax. I received a call, on Monday, and scheduled for a camera technician to inspect my sewer pipe from my home to the street for further assessment. The camera tech visit is built into the sewer clean-out cost. I won't incur any additional fees for the camera inspection.

Carolyn Elleman Sullivan

5 years ago

Miw was an absolutely amazing technician. Very professional, and helped us with our stinky situation. After the work was done, he cleaned up very nicely and even calked around the toilet that was unbalanced before.

Sheila Barbee

2 years ago

Sawing Pi was Excellent! He was prompt, courteous, and extremely professional. He complied with Covid-19 guidelines as stated on this website and I would highly recommend him/roto rooter to family and friends!

Khoa Hoang

7 years ago

I had a bad backup from sewer line in my salon. Got the hydrojet service done by Roto-Rooter and got my pipe cleared out. I used them for the same service 9 years ago and I use them again now. They're great and really take care of the problem. Thanks

Katherine Vann

4 years ago

I couldn’t be more satisfied and pleased with our experience. We had a pipe burst (same one bursts every winter.). Sawng PI (technician #2097) got out here very quickly. He truly went above and beyond. He replaced the pipe and all the insulation and more. He also had suggestions for how we can prevent this to continue happening. Things no other plumber or contractor has thought of. Such a professional and pleasant man, he clearly cared about fixing our problem stat. With 3 small children getting our water back on in a matter of hours was more than we had hoped for. The next time we have a plumbing problem we’ll be sure to call roto-rooter and ask specifically for Sawng.

R N

5 years ago

Prompt service; Khiangte L. provided exceptional service and took his time explaining the work he was going to perform. I definitely recommend Roto-Rooter and the teams that they send out to help with any plumbing and water cleanup issues.

Barbara Farris

a year ago

I am so pleased with my choice to use Roto Rooter because their price was comparable to other plumbers; Mr. Chen was able to install a new water heater the same day, he was so professional and courteous, Patricia was here within 30 minutes with her infra-red camera accessing the damage, and assisting me with my insurance company for the damage claim. This morning. Mr. André and Ronald were on-time to do the remediation service. They set up the fans to dry the carpet for 3 days. Again they were both courteous and professional. I will give all of my friends my great reviews of Roto Rooter.

YASSEL FELIZ-SANTANA

5 years ago

The Roto Rooter that I choose them because they talents and care of pipes anythings! Jonathan technical# 2605 and Dan technical #2570 is great jobs teams and good prices! I love them and rotor rooter is good on time in the future.

Péter Vincze

4 years ago

Wonderful and prompt service. Khiangte has come speedily to fix our toilet. He was extremely professional and kind. I can just strongly recommend him as well as the company!

Anthony Davis

7 years ago

Chris, Tech #2952, did a great job fixing our plumbing problem for a very reasonable price. He was also a model of professional behavior.

Christiana Anderson

6 years ago

I had a clogged pipe and had a different plumber come on Monday to fix it. Well, turns out that he didn't fix it since I had another major overflow situation with backed up sewage and flooding only 4 days later on Thursday. James #2629 and Jason #1599 came out in Friday and correctly diagnosed the problem and arranged for water mitigation to make my house healthy again from all of that sewage water (blah!). I would use them again!

Big Fitz

6 years ago

I had a floor drain backed up inside my basement, Called Roto-rooter and from the first initial call i new service was gonna be great. From the helpful dispatcher all the way down to the technician John(1275) who was very professional. within minutes he was able to locate the issue and went full attack mode. Left no mess, lectured me on the machine he was using to fix the problem and also recommended products to help with future issues. I will definitely recommend this company to Family and friends!!!!!

Galen Vandergriff

4 years ago

Prompt response on a Sunday night. Price was initially $300 for a clogged toilet but we basically negotiated down to $200. 1 star off for having to negotiate, but otherwise the guys was very friendly and worked quickly. I just wish they had more transparent and straightforward pricing.

Al Laroche

10 months ago

I had a blockage in my main line, so I called Roto-Rooter to send a camera tech out to do a camera inspection, which I specifically asked for. Instead they sent a guy to snake my line (a service I didn't ask for) and he performed the snake and came to the obvious conclusion that it was blocked by something (NO SHT SHERLOCK). So then I called RR's main number to schedule the camera person to come out, and after numerous calls and no shows for days, someone finally came out with the camera. When he came, he didn't have the proper tools to get the capping off the main line to run the camera. I told him to leave, and called another company (John CF) to come out, and they were fantastic. The other company found the problem immediately.My take...DO NOT USE ROTO ROOTER. The communication between dispatch and the field workers is atrocious.

Artistically G

a year ago

The manager came out immediately to assess the job. She was professional, genuinely warm and personable. I am typically very anxious about having others in my home, but she definitely put me at ease. Within an hour of her leaving, my technician showed up. I showed him all that needed to take place, he explained in perfect detail what he would do and provided me with a reasonable estimate. He cleared the bathroom clog, repaired the pipe in the kitchen and repaired the sprayer on my kitchen sink in under an hour. The stellar customer service, from creating the appointment to fulfillment of the job, and the the quality of he workmanship is what keeps me coming back time and time!

Michael Antinucci

a month ago

I used Roto Rooter extensively for multiple properties for many many years and they are 100% A+. Dozens of calls over the years and everything is always done to perfection. They are a bit pricey, but it’s done right every single time. Every technician is top notch. Professional no nonsense and super polite! If only every contractor is like Roto Rooter!

Joseph Lewis

2 years ago

RR is an excellent plumbing service, always easy to schedule a visit, always on time, always provide great service, I think the prices are totally reasonable, they dont charge if they dont do work, the last plumber who came out was Desmond and he was excellent, very professional and helpful, always my go-to plumbing service

Fabio Trabucchi

6 years ago

We had an unfortunate plumbing issue causing backed up toilets in our basement on a Saturday afternoon. We called Roto-Rooter and in less than an hour Jacob #4534 and Jason promptly showed up and were able to assess and solve the clogged pipe caused by a root infiltration between the main and clean-out sewer.Jason helped me assess the problem and claim with my home insurance and in no time they also set up what need to be done the days after to mitigate the damages from the backed up water.Later on the same day, other two technicians part of the water restoration team (Larry #2553 and Than #1469), came in to install a big dehumidifier to tamper down the water infiltration damage.The day after (Sunday) the water restoration team (Larry #2553 and Than #1469) came back to rip off the basement floor and drywalls needed to be sanitized and clean up.The Roto-Rooter technicians are very thorough and very professional.I am happy to recommend the Roto-Rooter team.

Milad Bahrami

6 years ago

We called Roto-Rooter and 5pm on a Monday and they arrived at our house 2 hours later to resolve problems with our sink. The service provided by Dama Fanai (#1503) was excellent, courteous and polite. There was no commitment that had to be made prior to the visit from the technician which was great.

Celia Harper

6 years ago

We called Rotorooter because we were having trouble with getting the drain outside our basement door to clear. Three years ago we had spent thousands of dollars to have the backyard dug up when we were experiencing an even more extreme version of this problem. At that time it was found that the pipe had been broken by a 20 foot root that had grown inside. It needed to be extensively repaired and largely replaced. This time James, #2629, came from R-R and within an hour had removed 10 feet of root! It's raining now but the drain is clear. Thanks, James and Roto-Rooter!

Rocio Chavela

4 years ago

Excellent and prompt service. After my initial call, I got assigned a technician (Maung) almost immediately, and he arrived within 45 min (as agreed upon). Maung was very professional and courteous, and after some testing he identified the issue causing the leak from the tub. He explained the problem clearly and indicated the cost of the repair before proceeding. He was very kind and gave me advice to prevent future issues.

Ralph Favorite

7 years ago

My home plumbing issue required immediate attention. Since I've never required the assistance of a plumber I Googled local plumbers and started calling. The first made me an appointment the following day; the second failed to return my call; the third offered to come out the next Monday. Roto-rooter said they would be out in an hour. The technician arrived in half an hour; determined what the problem was; fixed it and cleaned up afterwards. He was polite and answered all my stupid questions with a great deal of patience. I now have Roto-rooter on speed dial!

Obie Pinckney

6 years ago

Courteous, competent technician Josue #3607. Good explanation of what needed to be repaired and the cost. I thought the cost was high, but he did a good job and gave me a veteran's discount. Overall, a very good experience.

Zech Kottilil

4 years ago

I had a manifold that had sprung a leak - thanks to the Homedepot recommended plumber who came over to replace my water heater. After the leak, I called up several plumbers in the area and as usual they would stop by, collect the check for stopping by and would promise to send me a quote for either replacing the manifold or as one of them suggested to replace the whole plumbing system for the house. The fun part was that the Homedepot suggested water heater replacement guy recommended me not to call Roto-Rooter and asked me to call his friend plumber. At that point I was already leaning to call Roto-Rooter, but I still listened to him and lost another $144.00 in the process, just for stopping by.After waiting for a week and half with no water at home, I eventually called Roto-Rooter. Jacob and Xena from Roto-Rooter came over and looked at the task-in-hand and gave me the quote. I should say that Roto-Rooter was not cheap, but they turned out to be the best in business. They sat down and worked for hours and built me a replacement manifold out of copper pipes. Job well done and I recommend (if Roto-Rooter is reading) Jacob and Xena from Roto-Rooter for their exemplary dedication to the task, by finishing the work in spite of them foregoing their lunch.

Herbert Mapes

3 years ago

* Fast service.* Courteous technician.* Apparently solved the problem.*A bit pricy, but I guess to be able to provide service on short notice, Roto-Rooter needs a number of employees in order to spread out. So can't complain.

R. Harikrishnan

7 years ago

Me and my wife were extremely satisfied with the water restoration service provided by roto- roofer service professionals. They were on time and educated us about the service they are providing, to make us feel comfortable. We would highly recommend them for any of our friends and will go with them for any of our future plumbing & drain services.

Jamie Vernaelde

5 years ago

Van (Tech #3628) and his trainee Joseph were dispatched well within the two hour time window provided. They were professional and efficient with our leaky faucet disaster. We will happily call Roto Rooter again if we have any future plumbing needs.

Dani Sha

a year ago

Had a plumbing emergency and they came out and checked out everything for me even when my “warranty” company was no help. Very prompt, helpful, and kind. Jen was the best and her conversation was nice and helpful everyone involved had the best customer service. Ive used them before and I will definitely use them again!!!

Deborah Neipris Hendler

7 years ago

The drain in the kitchen sink clogged up. When my self-help methods failed, I called Roto-Rooter and was glad I did. They showed up same day and took care of the problem, which turned out to be more involved than I thought. Pays to call the experts. They're reliable, responsive & experienced. Can't do better than that.

Victor Martins

7 years ago

I think we all get anxiety when we have to make the dreaded Plumber Call because we know it will not be an inexpensive service. After doing my best research, and several calls I picked Roto Rooter. The First thing I liked was that I could make a FREE Appointment/Estimate with NO PRESSURE to Purchase anything. The Technician arrived right on time which is always a plus in a 2 hour window. Vin was very polite and professional explained to me what was needed, and instead of giving me a price to do the work, he showed me his Rate Sheet to assure me that this was the cost to do the work, and not just some made up number. I told him I had a $75 Coupon and he said Great, I can use that!. I know I needed to get the work done, I have peace of mind now that my laundry room / basement drain is working in case of some type of flood. I feel confident I made the correct decision in picking Roto Rooter and would refer to a friend or family member.

Charissa moye

5 years ago

Prompt and efficient service! David had contacted several members of his team to coordinate the recommended services for our plumbing and restoration all while beginning to service our plumbing problem.Within 2-3 hours of our initial plumbing issue Jason, with water restoration, was at our home to assess the damages caused by the sewage backup. He provided us with clear next steps and what approximate costs for repairs would be, and even assisted us with putting together the claim for our insurance. He has been invaluable to this first-time homeowner, me, and I can honestly say I have never worked with someone with a better customer focus than Jason.Thank you, again!

Michael Alastair

5 years ago

My residence had an emergency drainage problem on a Saturday afternoon, so I called Roto-Rooters to have someone come and resolve the issue. The person who came was named Van. He had actually serviced my townhouse 6 years ago when the main cause of the problem was tree root blocking the drain line and clogging up the water. And today he diagnosed it to be the same issue, so he contacted WSSC directly to inform them of the main problem. He was very helpful in fixing the drain clog, explaining what was the primary cause and how to contact him through Roto-Rooters and/or contacting WSSC directly if it happened again. I am extremely pleased with Van's customer service and also to Roto-Rooters for assisting me on a Saturday afternoon for an emergency call. I appreciate it very much! Thank you!!!

Behzad Maghami

6 years ago

Mr. Paul Swisher with ID # 1903 did an excellent job. He spent more than two hours to view inside the sewage pipe. He was very knowledgeable and professional. He spent quite some time to explain everything to us so that we can understand the situation too and answered all our questions. I highly recommend him without any reservation.

Ruth Gnatt

4 years ago

Mr. Dama Fanai came to my house and did a fantastic job. He was professional and arrived on time. He analyzed the situation, explained it to me, and made a recommendation. He reviewed the pricing options with me. He performed his work in a curious and professional manner. He clean up the previous mess and made himself available to me for questions. I will definately call back if i ever have another plumbing issue.

Louis Lavoie

5 years ago

*Update---I was immediately called by the Roto-Rooter GM and he adjusted the price more reasonably. I will say their customer service added to the professionalism. I would recommend them for their quality and professionalism, but make sure you do some homework on pricing.*Original Review---The service was fast and professional, but $700 to fix 3 small leaks in a gas line. That's for 1 hr of labor, no parts...that is unjustifiable. Do just a bit of research and go with another company.

Tonya Rogers

4 years ago

Emmanuel was great! He responded very fast with reliable same day service. Emmanuel came through the front door and noticed that my 2yrs old had a play mat covering the living room floor and he put plastic covers over his shoes. He was very informative about what was going on and kept me posted about every step. We had a major clog in our pipes that was sending water from the kitchen sink down to the basement, flooding the sink. He removed a black grease clog. His service was very quick the job was done in less than an hour. Thank You Emmanuel. We will definitely be using their sevices in the future.

Ajay K Gupta, CISSP, MBA

6 years ago

The plumber diagnosed the problem quickly, seemed to know exactly what to do, got to work quickly and resolved the issue (a hair-clogged drain).Sure, it may be a relative simply job as far as plumbing issues go, but at least there was no gloom and doom story from the plumber - he just set about doing the work. He even gave me a $200 discount and sold us a bottle of drain cleaner (think a branded liquid plumber) for less than what I would have paid in the store.So, overall, I'd use Roto Rooter again. Oh, and by the way, I love the free estimates.

Prianka Kumar

3 months ago

Roto-Rooter was a rainbow on a very cloudy, rainy day. I was having a Murphys-law-kind-of-day. Everything that could go wrong did go wrong. But Roto-Rooter was the most helpful, friendly, and professional company I've ever had the pleasure of speaking with. D'angelo was a wonderful technician, and everyone I spoke to brought a smile to my otherwise gloomy-looking face. If you need plumbing services in the DMV, HIRE ROTO-ROOTER! They don't disappoint.

Doi Family

6 years ago

Called on Labor Day and had someone at the home within 2 hours. Great service and diagnosed our issue and is headed back today to finish repairing. Rosiam was great and very helpful!

Robert Monjay

a year ago

Messed up the plumping on our kitchen sink and would not stand behind it when we discovered the leaking a few months later. Blamed us for not noticing sooner, when it was intermittent and pooling inside the ceiling. Will never work with them again.

Lorie Thomas

5 years ago

My home experienced a number of plumbing issues. Roto Rooter showed at my home on March 25 around 4pm after having called at 2pm. So they finally arrived and by that time, I was knee deep in 3in of water. So the plumber repaired the broken pipe in the closet and moved on and fix the issues with the toilet, which turned out to be a sewage backup in my front yard, which caused the toilet to backup. He finally finished completing the job around 5:30pm. After he leaves, I had to wait for the restoration team to show up, which was about an hour and half past the time they said they'd be there. So the restoration team goes about cleaning up the water and around maybe 10:30 the same pipe that I paid 798.00 to fix burst again and water is gushing out of the closet. They were able to turn the water of pretty quickly after, I alerted them to where the main panel existed. At that point, they had to call in another plumber who arrived at my house at 11pm and didn't leave until 2:20am. I will never ever use this company again for anything and I definitely won't use their restoration team for any clean up and wouldn't advise anybody that I know to use their plumbing or restoration services. The service sucked and the quality of work was lackluster at best.......

Mikaela Ramsden

5 years ago

As usual, plumbing issues never happen at a convenient time. To make a long story short, we had a shower that would not turn off in the evening. We had an emergency technician come out but by the time he was able to get here, it wasn't possible to get the part needed.Thankfully, in the morning technician Lal Zaua (2036) was assigned and showed up early. He did a thorough assessment and I could tell he was capable and confident in being able to resolve the issue. He had to leave to get the part and was able to fix it in a much shorter time that we expected. He was also very good about explaining the issue and the solution, so we understood exactly what was being done and what we were paying for. Lal was competent and personable and left a very positive impression for our first experience with Roto-Rooter, and we will certainly call them again and ask for Lal, for our future plumbing needs.

Cole James

2 years ago

Anthony was amazing!! He was super helpful. Not only did he fix the original problem, but he also found a safety hazard with the water heater and was able to make the adjustments to get things up to code.I appreciate you Anthony, thanks for all your hard work and great attitude.Anthony #5441

Sarah Perkins

4 years ago

Great service - our kitchen sink backed up on a Sunday and within 45 mins to an hour of calling Roto-Rooter, Lal was there to fix it. He was very professional and quick.

James Reynolds

6 years ago

Excellent service. The manager phoned me ahead of time to alert me of the possibility that the technician might be late. As it turned out, the technician was on time, or close to on time. And the service was great. The technician listened to my 'layman's' diagnosis of the problem, gave me his 'professional' analysis of the problem, and then proceeded to remedy my situation! I was very pleased and look forward to working with Roto-Rooter Plumbing again. -- Thanks, and Happy Holidays. -- J. R.

Robin Sampson

3 years ago

My kitchen sink was clogged on New Year's Eve (11:15 pm) but I was able to hold off calling until the next day. On New Year's Day I called Roto-Rooter and they sent Nicky out within 2 hours. He was professional and explained to me my problem. His assessment was correct. He even showed me how my plumbing entered and exited from the house. Nicky was patient and I never felt rushed or obligated. He did a great job in about 1-1/2 hours, and cleaned up the very little mess that was made. I now have knowledge about my plumbing. I was surprised by the price but it was great service, very professional, prompt and included a 6 month warranty. Overall, I will use Roto-Rooter and Nicky again!

Paul Walton

6 years ago

Arrived one hour after call. Technician was knowledgeable and quickly cleared the drain; however, in clearing the clog pulled out part of a tree root indicating reason for clog. As part of the service a technician will scope the pipe and determine the severity of the problem. Once the root of the problem (got to love bad puns) Roto-Rooter techs should be able to fix it. One stop shopping is awesome.

Richard Foster

6 years ago

John P. and Mawi did a spectacular job -- on short notice -- effectively addressing multiple problems just before thanksgiving with family on their way to our house -- including a number of leaks, replacing a toilet seal, and successfully snaking out two drains. They did a masterful job and communicated extremely well with me, my wife, and my daughter. They also did a great job of cleaning up. Five stars!

James Brandon Pride

7 years ago

Customer using Roto-Rooter for the 2nd time. Had backed up kitchen sink and cracked garbage disposal. Work was done quickly and tech was very professional and helpful in explaining the job that needed to be done

Janice Brown Parker

6 years ago

Quick response and clogged drain was cleared all within three hours... My bathroom sink was draining very slowly. The technician cleared the drain in about 30 - 45 minutes. However the rate was too expensive. Initially he quoted $460, when I said the price was too expensive and that I'd try to find someone else he reduced the price to $380... I believe I was overcharged.

Cecil Hines

5 years ago

My kitchen sink clogged and stopped draining. I called Roto-Rooter immediately because I was happy with the good service they had provided me a few years ago. A technician named Lal (#1119) was dispatched and arrived about 90 minutes after I called. The quote he gave me seamed a little high at first but I look back at the ole saying YOU GET WHAT YOU PAY FOR. I got very good, prompt service for a very reasonable price! In less than an hour after the technician arrived, my drain was unclogged and doing what it was designed to do.

Terrence Clements

7 years ago

Excellent, expert service from a professional! Would definitely use this service again! Hopefully I won't need it.This is my second time using Roto-Rooter. I had drainage plumbing issues in both instances. Josue, our tech was very professional the first time he came out and was able to fix the plumbing issue with one of our lower level bathrooms. When he said he done, I ran every faucet and flushed every toilet in my house to make sure there were no issues. He was happy to stand by while I ran my test even though it was nearly midnight. He promised he wouldn't leave until I was satisfied. Once everything checked out, he was on his way.Now, for my most recent experience today 4/13/16. I started to notice slow drainage in one of my upper level bathrooms. In my attempt to unclog the drain myself, I think I actually made matters worse. I ended up flooding my lower level bathroom again, and put my other bathrooms and kitchen out of commission.Since I didn't have Josue's info. from my first service request, I figured I'd call around and see if I could get someone to come out. First place I called said, two weeks. The next place said, we only work in Maryland and Virginia. Giving up on contacting some other company, I figured I call Roto-Rooter and just ask for the guy that came out last time. They said they couldn't guarantee that he would be available, but they would send someone either way. Also, since I was not going to be able to be home when the tech they where sending arrived, it was important to me that they sent the same guy because he was going to be at my house wife my pregnant wife. I didn't want anyone to take advantage of her and wanted her to be comfortable.Anyhow, to our surprise, Josue showed up again and was extremely pleasant, personable, and professional! He snaked the drains in multiple areas in my house and fixed a leaky faucet that, let's face it, I was completely avoiding having to repair myself. In addition to fixing my plumbing issues, he gave me some great maintenance tips.With all this said, all is well in my home now, thanks to Josue! If I'm ever in need for a plumber, I'm calling Roto-Rooter and requesting him!

David Blanco

5 years ago

I was told by another plumber who had been at our house for a different issue that he noticed the water backing up in our tub, but he would probably not be the cheapest to check it out. After calling around we got several qutoes and several people saying they could come Monday morning (this was a Sunday). Roto-Rooter, however; sent a person to my house within a few hours and the technician, Conrad #1635, was able to diagnose the real issue and do a cost match to the lowest other quote I got. He cleared my drain lines, showed me what he pulled out, and gave me some preventative tips for the future. It was very nice that he showed up on time and was done in a timely fashion.

Reg Berry

8 years ago

I called roto rooter for a blocked storm drain. They came and snaked my storm drain. They charged me $400 for this with a 30 day gaurantee. It rained the following week. It flooded again. They snaked my toilet drain. Apparently my 30 day guarantee was good for nothing becuase they charged me $675 for this. I called Roto-rooter about this and they told me that if it was found that the city's sewer system was the problem, then I would not be charged, and they would contact the city. Later that evening the plumber called me to inform me that it was the cities problem AND to ask me for $675. I paid out of courtesy(dumb mistake), and called customer service back. I could not reach who I previously spoke to, and they directed me to a manager.The manager told me I was misinformed and that I would be charged.1. Roto-rooter does not honor its 30 day guarantee2. Someone at roto rooter is lying about the customer's responsibility when the city is the problem. Or, their policy is simply about how much money they can get out of your pocket.I would not go to roto-rooter again, as their policies for protecting the customer are falsely stated claims. I caution other home-owners before calling Roto-Rooter.

Kamara Jones

7 years ago

Three years ago this January I closed on my first home. A few weeks later I noticed that the hot water hose connected to my washing machine didn't spew hot water like it should. The water trickled out like something was blocking it. I had one of the contractors who worked on the house look at it and he said that he'd have to chop the wall down to access the pipe he needed to access to fix it. I didn't want to put a hole in my new house so I decided to wash on the cold setting until further notice.Well, my dryer broke not too long ago and I finally decided to get it fixed this week. (It's been months.) Since I had to pull the washer and dryer out of the closet I decided to check the hot water hose. Once again, the water trickled out like something was blocking it. Frustrated, I got on YouTube this morning to see if I could figure out how to fix it myself. (I saw a YouTube video online where a plumber snaked a pipe to unclog it.) Maybe a plumber could do the same for my hot water hose, I thought.I decided to have Roto-Rooter come out tonight and try to fix it. (The dryer is being fixed tomorrow morning.) I told them I only wanted them to fix it if they didn't have to chop down the wall. The guy looked at me confused. After an hour or so of tinkering the guy discovered that it just needed a new valve. Three years of washing on cold and it just needed a new valve...Always get a second opinion. That's the first lesson. Still pondering on all of the lessons learned in that moment... Wow. Thank you, Roto-Rooter!

Attila Kadar

4 years ago

We had several intermittent plumbing issues that could not be resolved by multiple contractors. Joseph from Roto-Rooter showed up within 30 minutes of our call, and provided an excellent service. We will use Roto-Rooter for future plumbing/drainage needs.

Michel Ely Monnin (Ely)

5 years ago

The service is the best you can find period. Maung Nu was very pragmatic and extremely professional. He took care of not damaging the basement with his equipment and his working space was super clean after he worked on clearing the sewage line. He worked very fast in 1 hour he was done. I highly recommend Roto Rooter and if you are lucky to get Maung Nu it will be a great experience even in hard times. Thank you again.

Eric Minor

a year ago

Replace shower control arm, handle and universal water socket. Purchased products for me and installed. Work was completed professional and clean.

Stacey Brunk

7 years ago

Excellent service. After trying to fix my toilet issue on my own without any success I decided to go with roto- rooter and I am glad I did!! The plumber ( Joe #3579) was very kind, identified the issue quickly and was just as quick fixing it! He gave me the price to fix the problem up front and there were no hidden charges. I am very pleased with the service and will be using roto- rooter for any future plumbing issues!!!

Laura Bowers

5 years ago

I called because we found a leaking pipe and as always Roto-Rooter was able to get a technician out same day. They arrived during the expected time frame and took care of everything quickly. They kept me informed of what was going on and left the area in better shape then when they showed up. Will continue to use Roto-Rooter for my plumbing needs.

Jonovan Sanders

6 years ago

Kam did a great job in quickly diagnosing the source of my leaky bathroom ceiling. He was able to determine the issue was not with my pipes but with the neighbor who lives above me. I would definitely use roto rooter again

Scott Smith

4 years ago

Joseph tech 5423 - great tech. Came out to the apartment late to help check a drainage line after we had a flooded apartment. Very courteous and helpful with his diagnosis.

Ron Springwater

7 years ago

James Lian arrived at my home within two hours of my telephone call to clean the storm drain after a severe rain fall. He worked quickly, professionally, efficiently and completed the task -- 60 feet of cable deployed -- in a couple of hours. Very pleasant fellow as well.

Shelly Williams

4 years ago

The chain connected to the flushing handle on my toilet broke just before 10:00 p.m. last night, making the toilet useless. Thank goodness I knew who to call—Roto Rooter! They’ve responded to two previous plumbing emergencies that happened later in the evening, including one that happened just a couple of months ago. And once again, they really came through for me.I want to thank Ingrid for taking my call and for her very efficient and kind service. After quickly making sure she had all the info she needed, she assured me that a plumber had been dispatched and would be at my house within the hour.Sure enough, Conrad arrived just after 11:00. He immediately determined what was going on and replaced the chain inside the tank, which had rusted through. Conrad also took the time to make sure all the replacement parts he installed were working properly before he left, which took about 45 minutes. The only part he couldn’t replace was the handle itself because this particular toilet’s handle isn’t a common part, he wasn’t able to replace it, but he offered to see if he could find the part for me—on his own time. No worries, though. The toilet is working great and is even much quieter than before. Thanks, Conrad!!I have to say this—there are several plumbers in my area who claim they offer emergency services, but it’s NOT true. One company even has the nerve to have their customers leave voice mail messages and promise to return emergency calls THE NEXT MORNING. Roto Rooter is the ONLY company that actually has emergency service.Yes, you’re going to pay more, but they are worth every penny! I guarantee you—the cash you save by using one of the “pretenders” won’t help you at all when your toilet stops working at 10:00 p.m.!All I can say is, Roto Rooter, thank you for everything!!!

Meleah Boyle

5 years ago

Roto Rooter was wonderful! They were running later than originally anticipated, but their excellent customer service team continued to provide updates. The technician was extremely helpful and was able to address our concern.

Jane Tipton

2 years ago

We called and about an hour Roto Rooter was on the job! Our serviceman, Paul, went above
and beyond to work on fixing our plumbing issue! We’d give him 10 stars if we could!

Thomas McKinney

6 years ago

John Spencer Technician #1606 & Dama Fanai #1503 arrived within an hour of when I called in and assessed the problem and went to work to fix the plugged main sewer drain for my townhouse. I was very satisfied with the service they provided.

Cold NDC

7 years ago

My kitchen sink backed-up just as we were about the leave on a family vacation!! Called Roto-Rooter and was able to get same-day service at no extra charge!! Kam came out and cleared the sink; although it took over an hour to get the situation under control, Kam was a champion!! He explained everything as he worked AND offered suggestions on how to prevent further problems. Will certainly contact Roto-Router for any future plumbing needs!!

Tom and Ivy Beringer

5 years ago

The service technician fixed my plumbing issue. 5 stars for Conrad! However, the Roto-Rooter recording and the representative said there was no service charge, but Conrad said for him to start the work, the fee was $299.00....sounds like a service charge to me...Total bill was $315 so I was pleased the work effort was included in the $299.

Jay Sailey

7 years ago

Our plumber Gary kept in close touch with his office when he learned he would be late, which explains why his review isn;t perfectHe was very courteous, closely examining the problem and informing us of the options. He was able to offer us a small discount which he explained. He was very efficient and didn't rush, explaining the steps one by one.The next time we were visited by Anthony, who was also very courteous and thorough. This was altogether a pleasant arrangement, quite a difference from other plumbers I've had come out in the past! I would be happy to recommend Roto-rooter service for friends and neighbors.

Mai Le

3 years ago

Ngura showed up on time within our 8am-12pm window. He was very nice, knowledgeable, and changed our expansion tank quickly. I enjoyed his customer service skills!

Shirley Bowie-Dean

4 years ago

The service was excellent and Min took time and explained the work and cost before the job started. No extras or pressure. Job well done. I will use Roto-Rooter again.

Sarah Morgan

4 years ago

The only reason they didn't get a five was that they were late for my service window (about 2 hours.) Our technician was fantastic and took time to explain everything to me. He figured out a solution to our really challenging plumbing issue - leaking booster pump. He also found rust on our hot water heater resolved that issue.

Julian Jamison

7 years ago

Two weeks ago they came out to unclog a toilet down which my son had tried to flush many baby wipes. Today it was backing up again, although I thought we had kept him away. Their guarantee is only for one week, but after some discussion they agreed to take a look and credit me if the problem dated back to the first visit which seemed only fair. Alas for me, it was more baby wipes. I paid (not cheap, but no plumber is). For both calls I got through on the phone quickly, the technician came quickly (on a weekend), was considerate, and did a good job. Thanks this time to Van (#1503). Will use again if necessary, which I hope it never is!

Edwin Carey Anderson

5 years ago

David #2912 (have already provided one review but am not sure you got it)David was excellent. He gave a competitive price for the work, had to go 20 feet down drain to clear, recognized that disposal was not functional and replaced with new one, completed job very efficiently and timely, ans was extremely friendly. My kudos to him. I would call for him to come again.

Ja-Nel Murry

5 years ago

I had the best experience with Roto-Rooter. It was Mother's Day morning and I had water in my basement. I called them and Bonnie answered the phone and was an absolute pleasure to speak with. Within 2 hours Ngura (4386) was at my home. He was super professional, knowledgeable. He took the time to explain everything to me, in plain language. He went above and beyond to make sure that my problem was solved. He even showed me an electrical issue that I now need to handle. If not for him, there could have been a lot more damage. I 100% recommend Roto-Rooter to anyone with plumbing issues. I will never use anyone else for my plumbing needs! Thanks Roto-Rooter

Michael N. Todd

7 years ago

Had a great experience with roto-rooter the tech#798 Sohail was very knowledgeable and very professional and went above and beyond with his service . Even tho I was a little surprise by the $460 bill I was still satisfied with the overall service. I still ending up saving $40 with the online promotion . Will recommend Sohail for any one who needs a service call........

Adofo Will

6 years ago

The technicians (all of them including the recovery/mitigation team) were Great. Very friendly. Explained everything. Very helpful. The ONLY reason this was not a 5 star was because it took several hours for them to be about to get to my house. But, in their defense, there were a lot of issues in the area and not one of them could get to my house in a very timely manner.

Stacie Gutowski

7 years ago

House developed a drainage problem (completely stopped drain) on Friday evening. Roto-rooter sent a tech out the same night, and he was able to quickly solve the problem. Overall the tech was prompt and courteous. The service was pretty expensive so you might want to call a local plumber if it's during normal hours, but for after-hours emergencies they're a great option.

Jo Vega

4 years ago

Josh (tech 5765) was great!!!!! He found and fixed the problem immediately. He explained the possible issues and cost. He's very knowledgeable and skilled. his customer service skills a SUPERB and I'll be requesting him personally for my next plumbing project. Thank you Josh and Roto-Rotor.

Holiday Osborne Bash

5 years ago

Lal Z. # 2036 is a great plumber. He took his time explaining the process and questions I had about his tools. Very pleasant experience. And of course he unclogged my main sewer line. I'll definitely use Roto-Rooter's services again...if needed.

Nikita Williams

3 years ago

Anthony E.#5441 was the best. He came out in under 30 minutes and was able to fix my issue very fast. He was very respectful and nice to talk to and he explained everything to me even gave me suggestions. I will be using him in the future for all my Plumbing needs. Thank you so much Anthony E#5441.

Kevin Treharne

6 years ago

Khiangte and his partner were on time, very nice, completed their work efficently and left no mess behind. Roto Rooter even sent over Jason, a water damage and restoration expert over to use a thermal imaging gun to ensure no leaks or water damage was coming from my unit. 100% recommend.

Enrique Abello

7 years ago

We had a great experience with Joe when he had to come out and hydro-jet our sewer line for a blockage that was too far down to reach with a snake. He had it taken care of in about 2 hours and didn't leave a mess! We hope we never have to call a plumber for this kind of issue again, but if we do, we'll definitely be calling Roto-Rooter. Thanks!

Joshua Wenger

a year ago

Really pleased with the response time and professional examination. I was afraid I had a leak in my wall. Both a plumber and a technician came out the same morning I called, examined the area, and determined there was not an issue.

Angus Mastin

a year ago

My sump pump failed and my basement had about 4 inches of water in it. I called RotoRooter at around 6am and got an immediate response.My representative, Jenn, came to my house and walked me through the entire process. She helped me get the insurance claim started, explained in detail the services that would be provided, coordinated the plumber and cleanup team, and just made me feel better about the whole process.This will be my go to plumbing service from here on in.

El-Tonya Duckworth

4 years ago

I had an issue with a toilet in my house and Khiangte serviced the issue. I was very happy with the service. Khiangte arrived on time, quickly assessed the issue and explained my options very well. I agreed to have the issue corrected and Khiangte fixed the problem quickly. I will definitely consult Roto Rooter for any future needs.

Mikaela

9 months ago

Horrible! Not only were they dishonest about the work they did and are still trying to charge us for services not rendered but their employees harassed me asking for dates, openly talking to each other about it and asking for information about my home that did not pertain to the work they were called out to do. Their customer service is totally worthless.Save yourself the headache of dealing with a grimey company. GO WITH MICHAEL AND SON. Update 2 years later- review still holds up

Steve Pryor

6 years ago

Roto-Rooter did a very professional job at my residence. Polite and efficient tech that got right to the issue and corrected it. Very pleased with the work that was performed

Pat Chioma

8 years ago

Greg was a very nice plumber and very fast! He gave us great tips to keep our lines free of drainage. Definitely recommend Roto-Rooter for same-day service in Baltimore and Washington DC.

Joe Lai

7 years ago

Only dinged 1 star because they couldn't make the time promised late at night. Rescheduled for first thing in the morning and they came right on time (early even). David did a great job. He was very professional, quick, and helpful with any questions I had. Would definitely consider calling again for plumbing issues.

Sima Minton

7 years ago

We had a clogged sewer pipe late at night and we called the company for service. The technician came the next morning and cleared the pipe. He was courteous and informative. He covered the floor and left the premise fairly clean. Another technician came later to take a picture of what is inside the pipe and told us that we have to replace the pipe because it was in bad shape. The crew came in couple of days and replaced the pipe.The technician with the camera and the crew that worked outside were very nice. They finished the job in two days and did what they said that they are going to do. Hopefully we will not have problems with sewage clogging anymore.

L. Trenton Marsh

5 years ago

Ricky from Roto-Rooter Plumbing does it all and he's super flexible

jonathan bolanos

5 years ago

Excellent work. They came in in the middle of the night when I needed them most and did a great job unclogging the pipes. Professional, expedient and on time. Will definitely be calling them for my next plumbing issue. Highly recommended.

Ermias Tsehaye

5 years ago

The main drain was clogged and backing up into the kitchen sink. It was really late in the evening and none of the plumbing companies were willing to come to unclog the drain, but David and Tony from Roto Rooter plumbing came immediately and unclogged the drain. They were very professional. Thank you guys!!

Elena Veatch

5 years ago

I was freaked out when I found my bath tub full of sewage water and not draining at all. I was able to quickly and easily schedule Roto-Rooter to come the next morning to take a look. Jacob was very thorough, clear, and kind, and fixed my drain. Great service, will call them any time something happens.

Leigh Meacham

4 years ago

Sump pump stopped working early Sunday morning. Needed it repaired/replaced as it was going to be a rainy day. Technician arrived 8:30am. Fast and efficient. Replaced the pump, explained what happened and finished in an hour. Fully recommend if need of an emergency.

Nicole McGill

5 years ago

Hill was a great comfort! He understood exactly what was needed and the process of what needed to be done. He is very knowledgeable in water restoration. I would definitely recommend him and this company for future business.

Nona Johnson

6 years ago

Roto Rooter is really the place to call if you have water damage and need to get quality remediation. Our sump pump malfunctioned during Hurricane Matthew and water was all over the basement, all of this took place on Sunday morning. I called Roto Rooter and they dispatched a plumber to come out to access the situation. Mr. L.K. was at our home within 45 minutes from my initial call to Roto Rooter. Mr. L K. replaced our sump pump and about 15 minutes after the plumber came on site, Water Restoration Specialist, Jason Nelson (#1599) called.Mr. Nelson is incredibly knowledgeable, patient, and helpful. He was really accommodating and was at our home within an hour of our conversation. He came over and looked at the crawlspace and the house above in great detail to verify there was extensive water damage and excessive moisture in the structure, all while explaining in very clear terms what he was looking for and why. The Water Restoration Team had an impressive array of diagnostic equipment. Mike (#3603) and Matt(#1247) came every day to monitor and adjust as needed. Jason, Mike, Matt and the rest of the Water Restoration Team were very professional, courteous, and well trained. They paid attention to detail, cleaned up after each day's work and showed great punctuality. I was also amazed by the amount of pictures they took to document the initial conditions and the progress.Compared to other companies out there, I found Roto Rooter a lot more rigorous and process oriented. They know how to get things done and they follow proven methods instead of experimenting around. I would highly recommend calling them if you are looking for that type of professional service.

Miss Lady

4 years ago

Mr. Ram Khiangte, badge number 5130, was wonderful! He was on time, polite, efficient and thorough. Mr. Khiangte was persistent, showing me the problem and the solution going forward. I am very pleased. If I have troubles again, I will call Roto-Rooter for service and hope that Mr. Khiangte is my service technician!!

Heather Davis

a year ago

We had a leak and ended up with water coming down a wall and putting a hole in the ceiling.My partner does construction but was on a job and water damage can be pretty serious, so I called an emergency plumber. I work from home, and had deadlines, so was hoping it would be efficient.I was told the assessment and quote were free. The plumber who showed up spent 3 hours running around the house inspecting every pipe and drain from the bottom floor up (townhouse), asking for my help, making me wiggle pipes and hold flashlights for him.At one point he left to go to home Depot to buy a ladder and came back.He thought it was about 4 different things before eventually deciding it was a small hole in my kitchen faucet that had been leaking. He wanted to charge $780 for labor and $250 for the faucet.Apparently, the quote stops and the work begins as soon as he gets his tools out of his truck, and the entire time he had been in my house he had been on the clock (minus his little shopping trip).The guy took so long that my partner got home from work while the plumber was trying to talk me into a $1k bill. My partner fired the plumber and replaced the faucet in 10 minutes. The part cost $110.

SeldomHeard

5 years ago

Min from Roto-Rooter explained the job clearly, gave an estimate:performed task to our full satisfaction. He was knowledgeble, courteous and punctual.

Ann Johnson

4 years ago

Rotor-Rooter to the rescue again. Eight years ago you did a fantastic job when my main sewer line needed repair/replacement and at a price that was thousands of dollars less than other estimates. Last Friday the kitchen sink/disposal wouldn't drain, and I had visions of having to wait until after the weekend for a plumber to be available. You came to my rescue with same day service. Fixed the problem. Thanks Roto-Rooter!

James Lewis

6 years ago

January 25th through January 31st was by far 1 of the most stressful experiences ever for me and my family as it pertains to being a homeowner. There were a series of issues that ensued until finally there was a sewage back up requiring water restoration. The best decision I made when this happened was to call Roto Rooter. I requested a plumber to arrive between 8am and 12pm the following day after first noticing the back up around Midnight the night before and sure enough the plumber showed up at 7:57am. The plumber's name was Min - he was kind and diligent in working to relieve the blockage that caused the back up; Thank you Min!The reason that I'm actually writing this review is to highlight not only a kind and diligent member of the Roto-Rooter team, but I want to point out someone that displayed an EXTRAORDINARY level of professionalism, astuteness and empathy from start to present.His name is Joe and his Employee Tech number is 1381. It helps that he's from my hometown just north of where I live now, but the reason why I'm writing this review/survey on Friday night after 1 of the longest weeks of my life as a homeowner is because throughout the entire diagnostic process immediately after the sewer back up to the repair and the initial water restoration process, he responded to my calls/texts EVERYTIME and in a timely manner. I NEVER felt alone or like I was uninformed as to what the next step in the process would be. If it were not for him, I feel like I would have exploded given the circumstances that led to the plumbing issue and the circumstances that came about in the form of damage to my home. I literally was seconds away from losing my composure on multiple occasions and Joe's calm temperament, patience with listening to my concerns/worries along the way and his detailed explanations are how I've come to the point of looking forward to getting on with repairing my home. Needless to say, I decided to use Roto-Rooter for the Plumbing diagnosis, repair and soon-to-be full restoration. I also want to say thank you to Craig (Tech 4429) and Rosebud (Tech 2018) as these guys treated my home like it was their home from demo to cleaning. I can't thank everyone involved enough to include Al and his partner that ultimately excavated my yard and did the repair, but I did want to be sure to let everyone on the team above and anyone I left out in error that my family and I really appreciate you for taking was was literally a crappy experience and turning it into an appreciation that we called on Roto-Rooter to help us get through this issue and come out better on the other side.

FungHan Foo

7 years ago

We had a sum-pump failure on Friday last week, the plumber Travor helped us restored a new pump, he provided good service.Then subsequently, Roto-Rooter sent Paul Rockwell to do estimate for the cleaning service, he was really helpful and provided very helpful information and clear instruction. Then Paul sent Jason (1599) and his crew Matt (1247) and Hming (1011) to do cleaning up service. They provided excellent service, especially Jason, he is very responsive and did a good job to clean it up all the mess in our basement. We will recommend their service to our friends and we will certainly use Roto-Rooter again in the future if needed.

Kate L

3 months ago

We used this company to install a new hot water heater and clean up the water damage from when the old one went. First, the good- Scott did a great job installing out hot water heater, no complaints there. They guys who dried out the basement were professional and things do seem dry.Less good- we called them because they promised same-day service. 7pm became 10pm became the next day, which was no what we were promised. As far as the clean-up went, we were way overpromised by the sales guy. The basement still smells funny, and they didn’t “put everything back the way it was” (we need new padding and to re-tack the carpet). (He also had a bunch of weird statements about how they’d throw things out for us and vacuum the stairs, but those I didn’t believe at the time.) The paperwork we signed was accurate, so as long as you closely review that instead of just listening to what you’re told is going to happen, you should be fine.

Norman Morgenstein

6 years ago

I had a very bad backup. I had one company work on it for two days and charged $744, down from the estimate of $1094, because they could open the line. I called Roto-rooter because my neighbor across the court had the same problem and suggested Roto-rooter and took care of the problem for a much lesser amount. I would not hesitate to use them again....the first time.

Rick Wilson

4 years ago

Service was prompt and professional - the plumber went above and beyond and provided helpful tips that may help avoid issues in our home in the future. I have used RR several times in the past and have always had good experiences with their plumbers and customer service.

Glori Medina

4 years ago

Khiangte, master plumber 7909, did a fantastic job replacing the valve in our shower. He worked hard in a very tight space to make sure he did not need to cut into the wall to get the valve replaced.I am very happy with the quality of the work. He was very professional and left the work area very clean. I highly recommend him and look forward to working with him on future plumbing related projects.

Delante Baker

4 months ago

Tech 9439 did a outstanding job diagnosing the problem I had and fixed it in a timely professional manner . Will recommend again great work

Briana McClain

6 years ago

Lal Sailo Came out and fixed the plumbing to my water heater for a fair price. He was very knowledgeable as well as the technician that came before him. They were both very helpful and fixed my problem quickly.

Frederick Marquart

7 years ago

My wife scheduled a Roto-Rooter visit after the last drain treatment did nothing for our clogged tub. Chris (Tech 2952) was on-time, professional, and got the drain clear. He even looked over the sink plumbing I'd recently put back together and made sure it was secure before heading out.

Jim Manning

7 years ago

Had a pressure relief valve issue which was repaired by Roto Rooter. We always ask for Jeff #1174. He is great. He always knows what the problem is, explains everything clearly and is very fair and honest.

Tricia Sanchez

3 years ago

Min and Carlos were positively amazing. They were extremely professional and polite as well as taking care of any and all of our plumbing needs. I would highly recommend both of them.

Terri

6 years ago

We got a refrigerator that required the water line to be installed. A Roto-Rooter Plumber came out the same day and gave us an estimate. The initial estimate was significantly large, so we told the plumber no thank you. Then after he left, my husband and I thought of a work around to see if it would be more affordable. We called Roto-Rooter and asked them to get the Plumber to call us back. When we did, we explained to him that there was another way to install the water line and asked if it would be more affordable -- and it was! What I appreciated is that the plumber came back out that same evening, installed the water line and our refrigerator was operational that same day.

Susanna Stossel

4 years ago

Khiangte did great job and the whole team was very responsive when our water pipe broke in the middle of the night. We appreciated the quick and courteous service and a job well done.

Robert Gramzinski

6 years ago

Very prompt service when I had waste water backing up into my finished basement. Khiangte (#7909) was assigned as my plumber and he was at my home within an hour of my call. Roti-Rooter did a great job fixing the problem and connected me with their Restoration Services to take care of the clean up.

Robert Eingurt

a year ago

Dama from Roto Rooter was great to work with. He arrived on time, explained everything he had to do, and made suggestions on how to help prevent further clogs in an exterior drain.

Rodney Hicks

3 years ago

Wayne Matthews of Roto-Rooter awesome!! He arrived on time and was ready to work!! He was extremely professional, thorough, and quick to solve the problem!! Although I disinfected everything after the job, the best part of all was that I did not have to go behind him and clean up any mess!! I double checked everything and it was totally clean!! In addition, Wayne went above and beyond and added a strip of caulk around the bottom of the toilet without me having to ask!! Wayne did an awesome job!! Thanks my man!!

Martha Clarvoe

5 years ago

I hired RotoRooter to clean out my sister's plumbing which I had clogged by putting potatoes down a garbage disposal. Sangte (#2910) came to do the work. He was very thorough, efficient and helpful. Cleared the clog in less than an hour I think. He was not pushy with the grease reducer product. I did feel this product was needed since clogging had been occurring on a regular basis. I would recommend hiring Sangte again!! Very happy with the work. I did think the cost was exorbitant. But had no choice! Martha Clarvoe

Jacqueline Detrick

4 years ago

Your mechanic kept me apprised of time to expect him. I had a clogged outside drain and a sump pump that needed replacing. He came and demonstrated to me the problem. He came on a rainy Sunday and worked diligently. On completion of the job he left no mess. I am more than pleased at the result and would not hesitate to use Roto Rooter again.

Ken Iciek

7 years ago

Had a badly backed up kitchen sink drain which happened on a Sunday. Called several plumbers who indicated that they were available on weekends, but only Roto-Rooter was able to actually make it to our house that day. The plumber, Kam (#855) arrived as scheduled and efficiently cleaned out the drain. He cleaned up under the sink, which was spotless when he finished. I was very pleased with the quick service and reasonable price.

Madame Miko

4 years ago

I received the best customer service from my plumbing technician Joseph. He was informative, friendly, clean and helpful. I am overwhelmed with the great prompt service I received for my plumbing issue.

Joan Fabry

6 years ago

Roto Rooter scheduled us immediately (we had a clogged exterior drain backing up water into our ground floor). They were on time, polite, efficient and so very helpful. Problem solved!!

Brune André-Sode

4 years ago

I just had a very good experience with two staffs member from Roto-Rooter. First Min the plumber #1461 he arrived right on time and took really good care and accuracy in finding where the leak came from. We had no clue since it was dripping from the ceiling in our living room in several places. He did some testing and then finally cut a small hole in the ceiling and found the leak source. Then he realized it was still dripping from elsewhere. Even though he haz another appointment and was supposed to call another plumber to replace him. He decided to take care of that second leak with really good care too. He made sure that it was all safe and very clean before he left. The ceiling would have collapsed if it hadn’t been really well managed. And then Matt #5866 came to take care of all the insurance and air sanitation process. He was really reactive polite and comprehensive. Everything was set up with our landlord and the insurance in almost 30 minutes. I highly recommend Roto Rooter not only for the plumbing but also all the drain service and insurance coordination that they do in a recordable timing. Matt left me his personal phone number and told they are available all around the clock 7 days a week. For any emergency and even more they are really good, professional and very kindly polite.

Muteba Candace Mukendi

6 years ago

Just today I called Roto Rooter to help with my clogged toilet. They were able schedule someone to come within the hour. The tech Dal, was very knowledgeable and helpful. He explained the whole process and completed the work efficiently. I truly appreciated the work he did, I would always choose Roto Rooters for my plumbing needs!

Sharon Jenkins

4 years ago

I had a clogged sink on October 31, 2015 and a technician was sent out in about 30 minutes. NyI Lwin Service Technician #2408 was sent to fix the problem. He was neatly dressed, and professional when he came to the door. He immediately began researching the issues with my sink and make a quick determination on how to solve the the problem. He explained to me every step he would be doing to correct the issue. He worked diligently and was finished in record time.I have always used Roto-Rooter for my plumbing problems, they do not charge service fees, or for emergency plumbing problems. They are always courteous, polite and professional which is hard to find now days with customer service. I have never had an issue. But, if you want the best Technician please request Nyi Lwin he is the best and an asset to Root-Rooter Plumbing and Drain Service. Thank the Lord for Root-Rooter and Nyi Lwin.

Kurt McFarlane

4 years ago

During a recent storm, my basement flooded. The water remediation folks came in and did a good job. When they were about to leave, the supervisor mentioned that I needed to turn on the sump pump. I had bought a new one, but with so much going on, I didn’t think about calling someone to have it installed. That was about 6:30pm. I called Roto Rooter and they had someone at my door by 8:45pm. Someone would have been there sooner, but I was going out for a couple of hours.At 8:45pm, Zam knocked and by 9:40pm he had done his magic and showed me the finished product. He was couteous and efficient. He replaced pipes and had the new pump working ike a charm. I’m very happy to recommend him and his company. I couldn’t be any happier.Kurt

Jeffery Kearney

5 years ago

Sailo, Zai, and Joseph just helped fix a clog in our pipes. They were extremely helpful and we highly recommend them. I was able to schedule them on a short notice right before Christmas. No one wants to have plumbing issues, but if you do call roto-rooter. You will not be disappointed!

Isaac Natter

5 years ago

Christopher, the plumber that serviced my home, could not have been any better. He was friendly and responsive and explained the estimate to me and got my agreement before he began working. In the course of clearing my clogged kitchen sink drain Christopher encountered several challenges (let’s face it – I live in an old house that is nothing if not a challenge), yet he never appeared agitated or frustrated. Instead, Christopher changed up his strategies until he had a solution, explaining his progress to me if asked. Ultimately, Christopher returned my kitchen sink to its prior, free flowing glory. And although the job appeared to take far longer than expected, Christopher never complained and provided incredible, professional service and a friendly demeanor. Roto-Rooter is not the least expensive plumbing option, but sending a professional like Christopher to my home left me feeling that the price I paid was well worth the service I received. Thank you so much Christopher!

Chris Miller

7 years ago

We had an issue that has been around for a long time that Jeff (#1174) was able to easily diagnose and take care of. He also gave advice on several areas to keep an eye out for. Overall great service!

dale andrews

7 years ago

They did a great job and arrived within two hours of the call. However, part of the service was supposed to be a video inspection of the pipe. The man who was to do that didn't show up. We were told he was too busy and would call us later that day to set up a time for the procedure. This never occurred and we are now one week removed from the repair. The snaking seems to have solved the problem but a portion of the price we paid was (obviously) for the video monitoring, which never occurred.

Bee Hem

5 years ago

Terrible. I made an appointment on Monday for Wednesday from 12-4. At 4:10 I received a call stating the tech was running late. At 5:03 I received another call stating the tech was enroute and would be there in 30-45 minutes. At 5:58 I called and asked when the tech was coming and I was told he or she was stuck in traffic, but would definitely be there and if it got dark he would still be able to work. At 6:17 I received a call that the tech had an emergency and had to leave early. I asked in the last five minutes? I was just told the tech was stuck in traffic and on the way. When did he or she leave early? I get the uuuuuhhhh. Someone was lying. I get that things happen, but don't make up lame excuses because, you probably, over booked the day. Use a local, non-national plumber.

Virginia Vitucci

7 years ago

On Saturday afternoon the very old garbage disposal in my kitchen sink died, springing a leak in the process. I was able to get online and schedule a Roto-Rooter plumbing service call for the following morning (Sunday). The plumber arrived promptly, examined the problem and gave me an estimate on the repair. While the estimate was a little higher than I expected, I thought it was fair and agreed to the work. I am glad that I did. Thomas, the plumber, was very professional and did an excellent job. I am happy with the result and would definitely use the Roto-Rooter plumbing service again.

Kayin Love

5 years ago

Update 01/29/18 - After speaking with someone from the administrative team on Thursday, I was advised that ALL issues in the home would be rectified on Monday. The agreement for service was an 8AM-10AM window, however, I did not get a call until 9:45AM with a 9AM-1PM window, as if I don't have things to do! Victor, while pleasant enough is only caught in the whirlwind of mess left by previous technicians, looked at the 2nd floor toilet which was running water and running up my water bill, realized that the red flapper was not changed with other parts on 2nd visit from last week, nor was he able to look at the 3rd floor because it was not on the work order. It is not and has never been on the work order because of the first technician who insisted the toilet was fine...........meanwhile I'm still plunging feces everyday in my 3rd floor bathroom, although on Thursday I was promised resolution to which I agreed to update this review.....WONT HAPPEN - here is your requested update. This is clearly what happens when you hire less knowledgeable technicians.....Hard to even fathom the technician that came on 1/24 classified himself as a Master Technician....shouldn't he have known to change a flapper??????? Victor I thank you for doing what you can. You would think with the first and second technician, that I am knowledgeable enough to know and relay what is going in my OWN home without a technician refuting my description and REFUSING TO EVEN INCLUDE ON THE WORK ORDER. I DO NOT recommend this company, not sure if it is just the location but again service level poor issue not resolved.....and on that note let me go plunge I need to use the bathroom.Once the technician arrived he Service Technician (2984) came on 01/22/18 and after I explained the issue on each floor, the technician proceeded to advise me that everything was in working order and proceeded to only correct the issue in the second floor bathroom and 3rd floor sink. On 01/23/18, after coming home from work, my son advised me that his toilet was backing up yet again which prompted me to check mine, which also was again backing up, yet again - total bill $998.60 and tried to blame it on a bone. On 01/24/18, the master technician arrived and of course would only service the second floor bathroom and had the complete audacity to say I am changing this part for free which is a joke because if the first technician had done his job, EVERYTHING SHOULD HAVE BEEN WRITTEN UP ON 01/22/18, INCLUDING THE 3RD FLOOR BATHROOM. The free part ISNT A FAVOR, IT WAS A LACK OF KNOWLEDGE ON THE PART OF THE FIRST TECHNICIAN. Total bill for today's visit $285.00 and I am still plunging my own feces on the 3rd floor go figure. Poor customer service and VERY deficient service quality. Have absolutely advised my landlord of the poor service and hope that in the future we can find a more reputable company to service any issues at the home.

James Whitaker

6 years ago

Solid service. Their technicians, Khiang Te and his partner Issac, were quick, professional, and did the little things that really go a long way toward a positive experience. For example, after they fixed the issue, Khiang and Issac re-caulked the bottom of the toilet without me needing to ask. Re-caulking is probably an expected service, but the last person to fix our toilet did not. And I even explicitly asked that person to do so.If Roto-Rooter ever give you an option on your technician, ask for Khiang and Issac.

Shirley 5

a year ago

I called them and within 15 minutes Mrs. Jenn Dustin showed up with biggest smile and warm heart. I told her what my issues were and she explained how they can assist . She came in my home and provided me her SME advice and resolution how Roto Rooter can help. She outlined a time frame on the repair and clean up process . This remind me of the commercial. Prompt, knowledgeable and fast .Thanks Jenn Dustin you are Rock ⭐️✅

Jacqueline Bailey-Moore

5 years ago

Min was amazing and efficient. He told me everything he was doing as he was doing it. He explained they why as to what my problem was. I would really like to thank him for being so helpful. I would use him again. Roto-Rooter.

Cheryl Rothwell

6 years ago

I cannot express how happy I was with the service I received from the Roto-Rooter employees. I received excellence same day service due to a plumbing issue which caused significant water damage in my house. Conrad (1635) was the first employee to my house and quickly troubleshooted and resolved the plumbing issue. He was quickly followed by Patrick (2013) who walked me through the water restoration process and what to expect. He had tremendous patience and answered all of my questions with no problem. Craig B. (4429) and Robostiano (20180) followed him by efficiently performing the necessary tasks to ensure the water damage was stopped. They took extra care to ensure only the affected areas were removed and everything was left in a clean working manner. All of these gentlemen were friendly professionals. I recommend this company to anyone who wants the job done right!

Sabah Iqbal

4 years ago

Sawng came out this morning for a broken disposal; he explained all the possible problems and outcomes (with pricing) before he started. He was able to fix the problem easily and quickly. We really appreciated his time and expertise!

Mindy Klein

7 years ago

Had our toilet back up and create a huge mess in the basement. Roto-Rooter came out and fixed the toilet and clean up the mess. They also sent a crew to take out the carpet and drywall that was wet. Great experience!

David Newberry

6 years ago

We had a sewer overflow that came up from our outside basement area way. James (plumber) was very kind and did a great job, a superb job!!!! in getting the entire mess cleaned up and opening drains, all of which was tied to the sewer line. Thanks again to James , highly recommend him!!!!

Chris Grobbel

2 years ago

This company charged me $686 to unclog a drain. The entire maintenance call took about an hour. I was under time pressure and not able to shop around and they absolutely ripped me off. I own 16 properties and have never paid more than $250 to have a drain unclogged (and that is on the high side). The maintenance tech said he had no control over pricing and to call the main office. I called the main office and asked what their typical price is and the receptionist stated they don't have that information either - that it is located in some pricing book which they don't have. Classic run-around. They also stated they would call 30-45 minutes ahead of arrival, which they didn't. They also did not call the tenant at the property like they said they would (calling me instead). I will never use this company again and would advise other to steer clear. The service took place on 1-17-21.

Felicity Holt

5 years ago

Kitchen sink backed up on a weekend, Khiangte and Thomas were out within an hour snaked the drain all the way to the main line and fixed the problem. Love that it comes with a 6 month guarantee since this was the second time in 4 months we have had to have someone out. Wish I found them the first time. Very friendly, wore booties in the house and cleaned up after themselves.

Daniel Carter

3 years ago

Had a pipe backup and flood in my basement. RotoRooter plumber (Kam) showed up quickly, diagnosed, and gave a quote. He uncovered more issues and had Matt come out (who concurred) and then swiftly started the ball rolling with our insurance company (Liberty Mutual) to get things back in order. I have been thoroughly satisfied with their knowledge and continued response.

Oscar Perez

4 years ago

Had an emergency with a leak under my kitchen sink. Rotorooter sent someone out on a Saturday within 4 hours of calling them. Sat Gin was the plumber that showed up. He was very courteous and very efficient. He worked quickly and made sure that the leak was fixed.The only comment I have was the cost seemed high for basically less than 30 minutes of work. I guess I paid for the emergency service.

Ina Wendel

2 years ago

We are very pleased with the service. Ricky our technician, was knowledgeable and prompt in addressing the problem we have with the water heater. I highly recommend Roto-Rooter and Ricky as technician.

Shelly Alonso

7 years ago

This was our second time using Rotorooter to clear our drain pipe due to roots. Our tech, Josue, let us know what the corrective action would be long term to make sure we didn't have drain issues again. He offered up free advice and even threw in some coupons!

E Gayles

5 years ago

I called Roto-Rooter on a Saturday afternoon because I experienced a significant bathroom leak. Jacob #4534 came within the promised time and was able to quickly identify the source of my plumbing issue. Jacob provided excellent service and I would highly recommend Roto-Rooter.

Anne Sullivan

a year ago

Quick response late at night after toilet and shower overflowed. Assessed the problem and came back first thing in the morning to snake the clogged drain.The plumber was Dama who was courteous, thorough, professional and fixed the problem in under 2 hours.Will definitely be using them for all plumbing needs. FABULOUS******

Kimberly Hohman

3 years ago

Joshua serviced our water heater. I was impressed with how quickly the response time from my initial call. He helped educate me on the areas to trouble shoot and help navigate how the process of appointment would work. Thanks!

Ulka Agarwal

5 years ago

Called us 45 minutes before arriving, courteous, professional and knowledgeable. We were concerned about a possible water heater leak. Technician took his time and explained everything to us. Cost only $75 since nothing was actually wrong. Would definitely call again!

Evangeline Depass

5 years ago

Very impressed with my service. Technician was courteous and knowledgeable. He was able to replace my sump pump in record time! The cost was very reasonable too! I would use Roto-Rooter again!

Debra Farkas

5 years ago

Tai was so upfront, honest and informative. Told us he was happy to spend our money if it was warrented -but it was not today! As the camera snaked through our main drain (another company's master plumber told us he used a camera and enumerated the problems), Tai showed us where in the pipe problems could occur and told what to do to avoid any.

P Kamalabharathy

6 years ago

I worked with Mr.Khiangte(#7909) to replace water heater. He did very excellent job and fixed few other existing problems with the current plumbing pipes. I will definitely recommend this company.

Devan Dickerson

3 years ago

Let me preface this by saying I really never write reviews....but Kam Mung was so awesome I HAD to.I had a burst pipe at 8:30pm (they're supposed to be done with calls at 8ish). He came right over and was incredibly patient with me.When he found there was more damage then we previously thought, he only charged me for the extra piece and not the extra labor.Then he sat around with me and made small talk for 15 minutes as we waited for my landlord to call us with her credit card info to pay him!If you can request him specifically, I recommend you do. He will put you at ease and not rip you off.

Elaine Jamison

7 years ago

I'm so please to write this review my tech name was Mauong I hope I spelled it correct. Anyway he was the most pleasant and wonderful tech to have in my home doing the work. Roto-Rooter had him at my home less than 1 hour and everything was done in 3 hours nice and neat cleaned up after himself and everything. This is my second time having Roto-Rooter to do a major job in my home and I'm very pleased with the company and the tech.Thanks Roto-RooterElaine

Bridgette Acklin

2 years ago

Anthony (5441) was super professional, friendly and efficient. He took care of my problem in no time. I’d recommend this technician to anyone looking for top notch services.

Leila Samoy

5 years ago

If there is a 10 star rating, I would give Roto-Rooter Plumbing a 10 star. Customer service was excellent. They kept me posted when their technician was running late. I was lucky to get Mr. Darcy for fixing my plumbing issue. He is exemplary in doing his job, knows his business very well and gave me good tips on how to protect my pipes from clogging. I highly recommend Roto-Rooter Plumbing. Thank you!

Victoria Hudson

3 years ago

I had a plumbing emergency and called three different plumbers, Roto-Rooter being one of them. They came out within 20 minutes of my call and shut off our water, and located the source of the leak. We were in a panic and greatly relieved they responded so quickly ! The leaky pipe is fixed, and didn't cause further damage. The price was very reasonable, and the service was prompt and professional.

James Dixon

5 years ago

My garbage disposal went out recently. I called another service provider early in the week (a company to which I happen to be a paid service contract customer of) and scheduled a service call. Upon arriving, the plumber while friendly, merely just looked at the disposal with his flashlight and said I needed a new disposal costing hundreds of dollars. He did not even attempt to check to see if there was anything that could be causing the issue. Needless to say I told him I would not need the service at this time.Later in the evening, after researching more plumbing companies on the internet, I came across an Ad from Roto-Rooter. I called, explained this issue and they said they would send someone out for a free estimate. They sent the service technician, Mr. Sailo to my residence within 4 hours. To cut to the chase, Mr. Sailo literally fixed the issue in a few minutes. Turns out there was a small screw stuck in the blade. He also ensured that if I had any issues that to feel free to contact Roto-Rooter and let him know, if applicable.Roto-Rooter, you have just gained yourself a new customer!

Hannah Holden

5 years ago

We had to call Roto-Rooter the day we moved in to our home because the toilet was leaking and the shower was clogged. They were able to come day-of within a few hours and solve our plumbing problems. They were reasonably priced and the technician explained what he was doing each step of the way. Would definitely recommend to anyone in a plumbing pickle!

Enitan Mason

7 years ago

I needed a sump pump and the accompanying drain line installed. I could not have had a better experience. Mr. Maung from Roto Rooter was an exemplary professional, pleasant and he did an astounding job. He arrived promptly and was task focused. He was communicative and organized; He let me know what he was going to do and listened carefully when I had a question. He was no doubt a master of his trade. He was considerate in wearing protective shoe covering and covering the floor with a towel so that he could protect my carpet as best as he could. After the work was done, he reveiwed what he had done with me and made sure that I knew how the sump pump worked and that it was working as it should. He put everything that he moved in the process of doing his work back in place. While this type of professionalism is what one expects from service companies, it has become rare an din some instances non-existent. Mr. Muang is truly an unassuming professional who exudes excellence. This is the first time I have used Roto Rooter and given this experience, I highly recommend them to anyone.

Lavanya Thamire

5 years ago

We had a water pipes broken in our bathroom and as a result it created leakage and lot of damage of pipes at different locations in the house and lot of damage in the basement. Two techs 2648 Tin and 1146 Maung came and 9am and worked until 6pm and made sure everything was working and we had water back and running. They were extremely polite and helpful and cleaned up everything before they left.I am very happy with their service.Once again extremely satisfied with how root rooters water restoration services technicians Bret (#4707) and Jake (#2445) worked in cleaning up and setting up all the equipment for 3 days. They made sure everything was drying out and their work is amazingly spic and span!They were absolutely polite and very helpful in answering any questions and knew exactly what they were doing.Would highly recommend them!

Brittney Robinson Jones

4 years ago

My kitchen sink was backed up. The service person came out and repaired it. The service was expensive but thats what I get for not cleaning my garbage disposal/ sink in 7 years of being in my home. Donovan was professional. He put everything back under the sink and left some Roto sink cleaner for us.

Mark Sutherland

4 years ago

I called RotoRooter around 7pm after getting a terribly ridiculous quote from Abbott Plumber for a non-refundable $349 plus the work...to fix a drip. My guys gotta rest he says. RotoRooter, on the other hand, was prompt to answer my call (had to leave a message for the little guys and wait for a callback). Roto Rooter also charges nothing, NOTHING 24 hrs a day to come out and give a free estimate. Saved another $40 with their website coupon and all in, my leak is fixed before 9PM with just over $300. Shout out to Mr. Sat Gin for being legit. He was professional, prompt, and courteous...even had booties ready for his shoes before being asked. Bravo Roto Rooter. I won't shop around next time. You earned my business.

Craig Wheeler

6 years ago

The service was good and professional. At first I thought the price (which was quoted up front) was steep, but after receiving the quality service that was provided (replacing a faucet and clearing a slow drain), I see that it was worth it. The service technician, Lal Sailo, was professional, competent, and communicated very well. I will use them again.

Ronald Hinton

5 years ago

Roto Rooter representative Joseph was a consummate professional. He arrived on time and did a great job addressing the issues I had, and explaining why those issues originally occurred. It was a pleasure working with him.

Dorit Schwartz

5 years ago

After having few plumbers in my house and none of them could solve my problem I came upon Roto Rooter Co. A nice guy by the name of Tin (2648) showed up the same day and solved the problem.He explained every detail and called another partner for help. Both of them were very polite and professional. . He was very efficient and cleaned everything behind him.I was extremely impressed with this company!

Bill H

5 years ago

Excellent work by Isaac (#2009), having completed a repair of our clogged kitchen sink! Issac was not only personable and professional, he represents the Roto-Rooter brand very well. Not only did he repair our clogged sink, but he went the extra mile by replacing a broken basket nut that required replacing. I wouldn't hesitate to have Issac back when we need help again in the future. Five stars!

rjgretz

7 years ago

I live in Baltimore City and had a sewer problem. Roto-Rooter came out, found the problem [tree roots] and began work. My back yard is basically a garden with a lotof stone and brick. Nick, Bryan and Mark did an amazing job of doing the leastdamage to the garden. They were courteous and tireless in solving the problem.I highly recommend Roto-Rooter.

Yellow Team

4 years ago

Called this morning to request emergency service from the Arlington, VA Roto Rooter. I was scheduled for a 1-5pm time slot. Waited all day after taking off work and it’s almost 6pm and no one has come. I talked to multiple dispatchers with varying responses throughout the day ranging from, ‘no there are no emergencies ahead of you you will definitely have a plumber out by 5pm’ to one hour later being told their are multiple emergencies ahead of me and roto rootet does not “guarantee” appointments. I would have appreciated honesty and more accurate timing estimates. If they had been upfront with me this morning that there is “no guarantee” anyone will come out today despite having an appointment, I would have called another plumber.

Esther Ivory

5 years ago

My water heater was leaking from the bottom. I was very pleased with Zo (technician #1547). It's commendable that he responded to the service call on the same day, even though behind schedule. Instead of arriving between 2-6pm, he arrived at 10:30 pm and spent the next 1 1/2 hours addressing the issue with my hot water heater. He came back the next with a new water heater and finished the job of removing the old one and installing a new one. The technician was polite, professional and friendly. He answered all of my questions and did a good job of cleaning up. I'm a Roto-Rooter repeat customer and can always count on them to provide excellent service.

Larry McCammon

3 years ago

Great experience. The plumber (Dal) showed up quickly and had the job fixed in 60 minutes. He was kind, professional, and educated me on the work he performed. Very happy with this service!

Ruth Berhane

2 years ago

Dama did a phenomenal job! He was timely and took his time in order to get the job done right and fix the problem. We had a clogged down spout that caused a backup. He was able to go down way past 75ft all the way up to 160ft. To drain the line and open it back up. I am very pleased with the end result!.

Jacob Exler

7 years ago

I was given a 4 hour window by the dispatcher, and got a call from the technician who said he would be at my house within 45 minutes. Chris and Kenneth were right on time. The top of my clean out pipe was broken off, and they assessed the situation and explained to me what they needed to do. They asked me how high above the ground I wanted the pipe to be. Chris gave me a cost estimate for the work. While Chris went to get the materials he needed, Kenneth dug a hole deep enough to access where the pipe was broken off. When Chris returned, they worked together to get the job done carefully and efficiently. They also did a good job cleaning up after the repair was made. I was very pleased with their work, and I highly recommend Roto-Rooter and their technicians, Chris and Kenneth.

Thomas Salamon

6 years ago

I had a clogged basement floor drain that had backed up multiple times. Rotorooter came within an hour of my phone call and cleared the drain quickly and efficiently. The technician was very polite and business like. He explained everything he was doing as he went. I have used rotorooter in the past and I would recommend rotorooter based on my past and most recent experiences.

Will J

7 years ago

The water restoration went great! I received an estimate and compared to the other estimates I received they were very competitive. I decided to go with Roto-Rooter and they were at my home within hours. The techs were very professional, explained the process throughout the visit and answered all of my questions. I really enjoyed working with Justin (1859) and Delray (1313). I would recommend Roto-Rooter to a friend.

G H

5 years ago

Corey at Roto-Rooter answered the phone on a holiday and after hours! He arranged for a plumber to come to the house within an hour. The plumber Vann diagnosed the problem. It was a very large project but he was able to complete it that evening and prevent further backups in the basement. I will definitely continue to use them for future plumbing needs!

Erica King

3 years ago

Joseph 5423 was friendly, professional and knowledgeable. He was the second plumber to visit our home and fixed our problem in a timely manner.

Kimberly Richardson

6 months ago

My HOA has had a nightmare of an experience with Roto Rooter in DC. They charged us over $1000 and provided no helpful services, made us wait over a week to schedule emergency pipe repair, and then decided NOT do our project AFTER A CONTRACT HAD BEEN SIGNED.In the meantime we have spent thousands in hotel costs for a family of three (small child and two dogs in boarding) and a mother with three children and a puppy with a deployed military husband.I cannot believe the unprofessional dealings of this business and expect a full refund for the extensive headache this has caused.I would not recommend.

niki kryaninko

7 years ago

Had a new hot water heater installed by Roto-Rooter 12.28.2013. Noticed water leak from bottom of tank on 11.15.2015. Turned off water and gas to the tank. Called Rotor-Rooter assuming tank covered by 6 year warranty, they sent out a tech on 11.16.2015. Tech states leak actually from the pipe above the tank and we only had a 1 year warranty with the tank. He replaced the pipe $61.78. Then turned water on, released pressure from valve on side of tank, and now that valve is leaking, again not covered. He stated the original tank should have had a Water expulsion tank also installed and that was the reason for the problems I was now having, along with my water pressure into my house being too high. Don't understand how all of a sudden the pressure coming into my house is now too high after no issues in 6 years. But, ok, he adjusted the pressure. I stopped everything, as I have other coverage for the tank under a separate home warranty with a different business I had obtained after the initial replacement of my hot water tank. Final bill: $502! He discounted some as labor was $490--he was here for 3 hours!!! Other service tech confirmed Rotor-Rotor tech broke the valve stem when he pulled to release the pressure. Should not have been our problem to fix at our cost! Other service provider not too sure the tank is NOT leaking at bottom as was my original complaint, we have to wait and see...Still don't understand how an initial service with replacement of tank that should have had a water expulsion tank installed as per regulation according to the Rotor-Rotor tech, which is according to him, the cause of my current problems are not the responsibility of Rotor-Rotor, but ok, so I call to try to figure this out. Upon calling was handed off to a manager, Andrew, who listened, said One moment and was passed to a third person! Ok, repeat the issue, he argues, the water expulsion tank not regulation requirement, but he will check and call me back. He called back to say he doesn't know when that regulation went into effect and will have to call me tomorrow. WHAT!?! You don't know regulations?? AND, NO they do not warrantee ANY service!! I would never recommend Rotor-Rooter, nor have them back into my home. How do you say you will install a product, have on back of your invoice warranty is equal to the manufacturer's warranty, not abide by that and have a tech break things that create other issues that keep raising the cost. Total Water tank cost $2000 Without ANY warranty! Great--hope you have a nice Christmas Rotor-Rotor. I bet you wouldn't put your family through this!

Lillian Lara

5 years ago

Yesterday I had a new hot water tank put in my house the technician Van #3628 did the work and explained what he had to do and also how long it would take. He went on and above what he had to do to make sure everything was done right. I would recommend him highly and also your company Roto router plumbing. If I could give him more than five stars I would. Thank you very much for doing your job.

makita weaver

6 years ago

I can't say enough about Roto-Rooter and the service I received from Min, technician 1461. I made an appointment online and received a call that the technician was in route within 30 mins. Min was professional, courteous, and knowledgeable. I will definitely use and refer Roto-Rooter in the future!

Jennifer Zolla

4 years ago

Scheduling was very easy and the technician that came was on time, polite, and completed the job quickly. I would have liked to been able to get a quote or price estimate prior to the plumber arriving.

Tony Chang

5 years ago

Isaac (ID 2009) and Sailor (ID 873) Did a fantastic job on replacing my water heater. Their politeness and detail oriented manner got the job completed to my upmost satisfactory. I would certainly highly recommend both of them for other customers. Thanks again guys, Tony

Andrea Baker -MDE-

4 years ago

Purcell (3755) and Josh (5765) were awesome!! I had a blocked line from my ejector system. Three previous plumbers failed to diagnose or correct the problem. Purcell and Josh kept troubleshooting until they got it done! Thanks!

Gerald G

7 years ago

Jason N. - 1599 and Matt S. -1247 and team did an amazing job.We had very extensive water damage due to flooding and they did a great job in getting all the damaged material out of the house and properly stored.Great Communication as they kept us in the loop on status and next steps. I would highly recommend.

Norman Gardner

5 years ago

Let me say that I am not a expert writer. But here's what we experienced and how everything went down. We had a problem that really effected the entire house. It seems some flushable towelettes had been flush down the toilet. Over a period of time these towelettes eventually clogged the main drain. Call was placed for assistance, which the dispatcher gave an arrival time of an hour. Our Roto-Rooter tech (Joseph #5423) was very professional not only in what he did but by explaining the process of what needed to be done and why it had to be done in that manner. The toilet in the basement had to be removed. Tech used a heavy duty snake to go through the pipe. The snake was able to retrieve and clear the flushable towels that were causing the clog. The process took about 30 to 45 minutes to do. I would first have to say, if it says FLUSHABLE and does not dissolve like toilet paper, Do Not Flush... We are totally satisfied with the expedited service provided and the expertise of the technician. Thank for a JOB well done.

William Goldman

5 years ago

The service technicians (Khiangte and Adjei) came within an hour of my call about a blockage in the drain from my kitchen sink. They solved the problem expertly and efficiently. I particularly appreciated their care in cleaning up and making sure everything was in good working order before they left. In fact, there was a leak under the sink, which they fixed by repairing a problem with a seal and replacing a ring for a trap. I was confident that all problems were solved before they left.

Matt

2 years ago

What a great team. Joseph and his partner worked well tougher and identified the issue quickly. They also helped clean up the sewage backup! Would definitely recommend.

Francina Jeffers

4 years ago

we updated our toilets, getting ready for our stay in place life style. they are working great for us. our 1939 house is starting to have a more up to date look. the toilets are much more comfortable for us and our senior friends.
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Abe Clayman

5 years ago

Roto Rooter came out and fixed a clogged drain behind our house. Professional and clear communication, solid work, and fair price.

Max Rod

4 years ago

Khiangte was our plumber for the day. He was very professional and well informative and took care of our problem. I would suggest him to anyone. Everything went smoothly, thank you Mister Khiangte and Roto-rooter!!!

Sonya Barbee

4 years ago

EVERY TIME I CALL THIS COMPANY...I get excellent service! The men who come are always so polite and nice. They are honest up front and provide you with several options for your budget. They go out of their way to find the solution to your problem. Even the website is great! When you schedule online you get a quick response. Not like some companies when you wonder if the request went through.

Thomas Borda

4 years ago

Chris C. (4543) was awesome. Came over late and identified the issue almost immediately. Promptly retrieved the correct parts before the store closed and got it done. Consummate professionalism. Will be using them again.

Anthony Rivera

5 years ago

My water source has been turned off for the past two days so I called hoa and they sent this service technician named Min. He was very polite,patient and punctual. my condo's water main valve was not on even though it was manually turned on.he was very patience and investigative.After fixing the problem, He made sure that all of my water source was not leaking and running fine. he managed to find one leaking problem in the laundry water pipe and gave me a free metal plug to stop the leaking. i did not have cash with me available and he gave it to me free. please give this man a bonus. I really appreciate this company and this man who fixed my problem in less than 45 min. Not only that. I am hearing impaired and he was very patient in with communicating with me and answered all of my concerns. two thumbs up!!!

Lisa Guseman

7 years ago

Called early Monday morning with a main sewer pipe back-up and Roto-Rooter was quick to respond. Within an hour an agent, Jimmy, arrived at our home. Jimmy was prompt, courteous, knowledgeable, and appropriately sympathetic. After the main problem was resolved he connected me to the Roto-Rooter water remediation team who also responded promptly. Our situation was quickly evaluated and their agent stood by to answer questions while we phoned our insurance company to confirm coverage. It was a pleasant surprise to have the Roto-Rooter team be so helpful on an otherwise stressful Monday morning.

Layla Pouya

2 years ago

It’s a ripoff business. They get your information book you for a two hours appointment but they don’t give you the price till the Plumer gets to your house then you can decide. I called at 8:00pm they scheduled a Plumer for 10:00 pm. This is nothing but shims ham.

Andrea Pestano

6 years ago

The customer service that my Tech Jose #3607 was outstanding. My Grandson decided he was going to have a toilet picnicday, everything was removed except his mouthwash cup. He completely blocked the toilet and my tech made sure it was removed. With his persistance and consistency he made sure my toilet was flushable and did it with a smile. Not to mention the options he provided and allowing me to choose the service oppose to doing what he thinks will bring in a higher profit, no misleading pitches. Roto-Rooter will be my 1st Choice to call with all my plumbing needs. QUALITY OVER QUANTITY, that's what CUSTOMER SERVICE is about!!!!!

Kunle Ladex

7 years ago

Roto-rooter provided awesome service. Tech was very knowledgeable and professional. Correctly diagnosed the problem and had the job done in less than half an hour. I've used roto-rooter in the past and also had a pleasant experience then. Well done, kudos to Josue!

Howard Schuchman

6 years ago

Zuala/4595 did an amazing job unclogging our drain. He stayed until the job was completed. He was very polite and educated us on whey this happened.

J B

4 years ago

Thanks Zam! Excellent job. Super polite and thorough. Loved the description of the work before the job started and the price I agreed to is the price I paid. Going to invest in a hair catching drain-topper now...

Myron Stacks

7 years ago

This was my second time with the same plumber at Roto Rooter & he was GREAT. He came an hour after they were contacted, came at the beginning of the work window, cleared the clogged main sewer pipe, pointed out a potential future problem, stayed to rework the plumbing to solve that issue, and then continued on to address an additional issue that we had not previously discussed. Couldn't have been better or more professional. Totally cleaned up after his work and was most helpful with incidental information.

Sidi Jammeh

5 years ago

Chris Compton was assigned to complete a job at my home, namely to rebuild a bed room toilet. First he walked me through the results of the diagnostic work and then explained what needed to be done. He left me with a brand new Toilet. He did a top-quality job. His accessibility, display of courtesy and client-responsiveness were Exemplary. It was very refreshing to have him work in my home. Mr. Compton is a good Ambassador of Roto Rooter. Dr. Sidi Jammeh.

Michael Bates

6 years ago

They sent out their tech, Kam, who was friendly and hard working. He spent a good deal of time dealing with the issue, even when it proved to be more difficult than expected. I appreciated that he didn't try to up-sell me on anything as well.

Colin Hart

4 years ago

They’ll show up at your place in 20 minutes so if it’s an emergency they might still be your best option but they wanted to charge ~$800 ($400 to replace a stop valve and $420 to do a minor toilet rebuild). $295 is their hourly rate and they charge an arm and a leg for parts.I just had the stop valve replaced by Spadaro Plumbing for $145 ($120 labor/hr and $25 parts). They were much nicer than the Roto Rooter guy as well

Kenneth Beam

7 years ago

My experience with Roto-Rooter was great. The tech - Khiangte - was on time, did the work very quickly, and, in addition, was very personable and friendly. Very good job!

T.J. Strauchon

5 years ago

Joseph was extremely professional, patient and friendly. He did a great job explaining what he was going to do and the associated cost. We were very happy with our first Roto-Rooter experience.

Daniel Friedman

5 years ago

Lal Zaua (#2036) came to my house on a Sunday and completed the job to the best of his ability and gave great advice on how to move forward. He charged me a price that was fair and reasonable for the work that he accomplished and was very professional. Best yet, he was on time for the window that was given and the Roto Rooter dispatch called me 30 minutes before he came to confirm. Overall, I would definitely recommend this service.

Laurie Frankel

5 years ago

On July 1 Mr. Hming came to our home for emergency outside drain service. Did a wonderful job. He was prompt, professional, and honest. I have used Roto-Rooter on many occasions over many years. The company and techs always exceed my expectations. Mr. Min was at our home in June for a different issue--he, too, exhibited all the characteristics of Mr. Hming. Thank you, Toto-Rooter.

June Austin

8 years ago

After failing to get satisfactory service delivery timeframes from several plumbers, I called Roto-Rooter. I could not believe it when the agent said a plumber would be at my house for service within 2 hours. When Nyi arrived, he was extremely polite and took the time to explain everything to me. He completed the task expeditiously and cleaned up everything. I had nothing to do. I appreciated Mr. Nyi's professionalism and customer service orientation. Job well done.

Flora Lee

4 years ago

Do not call for the service. if I could, there is not even a star that I will give. I had leaking in my basement and found the leaking was from the joint between outdoor and indoor pie on Feb. 20,2019. When the guy arrived he asked me to sign a paper to agree the charge for $295.00 hourly.(He does not know how many hour will need to repair.) After agreement signed, he tried to turn the joint tight to fix the problem, and ignore what I told him need to shut off the outside street water first before what he is doing. He did it with no listening anyway. After he turn tight of joint, water was running like turned on water faucet. And he could not do anything to stop it, but asked me to call their main office. The office dispatcher asked me to call fire department to come over to turn off street water. I could not believe it, This company even do not know the fire department will not in charge of that. What a no professional action. after all of mess created, the dispatcher told me that the guy could not do anything, I have to call someone to turn off the street water, and the guy will be back tomorrow after the water had been turning off. My basement was totally wet and messy because a none professional action from this company. Since Feb 20,2019, The company and guy never call or come back after all of mess that he created. What's a none professional and irresponsibility company that I ever experience, hope no one will deal with it like I did.

Shirley Shultz Myers

4 years ago

Robert Boyle is a first class plumber. He immediately saw the problem with the metal fatigue of a kind of flimsy knob and suggested a more secure fix for it that involved re-piping and a blow torch. He helped with the repair of another part of the water filter, and re-installed it, cleaning up the hoses and mounting to keep it out of the way more. First-class. He advised me on the damage that had been done and brought in another top notch expert in his area, Hillel Schwartzman, who was checking for the extent of the water damage from the water filter leak and immediately made preparations to help me report the damage to my insurance company and call in a team to remove water-damaged flooring and install fans, dehumidifiers and an air scrubber--all done with little waiting even though it was a Sunday afternoon and early evening. I appreciate the way both men took the time to educate me about the damage and the needed repairs--they clearly have a wealth of knowledge and great people skills to boot. The team who came in to do the removal of damaged materials and set up the fans and other equipment were Manny 5434 and Mike 4724. They were polite, efficient (finishing within the estimated time, even 15 minute early), and neat (moving things out of a pantry as needed after asking me my preference for re-locations and cleaning up debris from the removal of the damaged materials). After they left, I felt assured I was in good hands, and my dollars were well-spent.From my experiences with these several different employees, I have the impression Roto-Rooter hires people with versatile skills and, equally important, thinking skills to decide on the best actions to take in addressing damage. They also show authentic respect for the customer. Many companies say they put customers first, but this company sent me people who fully walked the talk.

Roberta S White

4 years ago

My Technician arrived on the hour of the proposed time bracket. He came in, assessed my concern, and then began to describe what was needed. I felt he was knowledgeable, patient, & very professional. He left everything like he found it.This is my second time using Roto-Rooted and I'm grateful to say they always get the job done!

Devin Brown

5 years ago

David and Tony showed up at arranged appointment time reviewed drainage system and were straight forward about how to clear out the blockage. They also suggested arranging to have the camera system come out to make sure they are no roots or other possible causes for blockage in the system. They were able to clear the blockage after about 25 feet of snaking but continued the full 100 feet to be safe. I was happy to see the blade on the front end of the snake to be clean with no roots. Initial cost quoted was way out of my price range. But they made it happen for me within my budget. Overall it was a good experience

Mustafa Zia

3 years ago

The folks at rotorooters were very professional. I had a completely blocked main sewer line, the plumber (Dama) showed up and was super professional. Made sure that the bathroom and the house was clean when the work was done. He explained the problem and worked hard to resolve it. It was quite pricey, but sometimes you have to bit the bullet for good service.

Charles Ros

6 months ago

Was told that a tech was going to come out between a 4-hour period. However, they had to reschedule for the next morning after it went over the time period.The next morning, they came within their time period window. For a bathroom sink that was clogged, they originally were going to charge about $700. When asked why it would cost that much for a job that seemed small, they then showed the price for a big job, which would be $1100.The tech offered to reduce the price to $395 when we offered to pay cash. The tech said he would later return in the evening to do the job. We ended up canceling the appointment. It honestly felt like they were trying to rip us off with that price. Instead of using their service, ended up using a drain snake and unclogged the sink ourselves.Pros: good customer representative service, answers calls timely and respectfulCons: expensive, didn't honor 4-hour time period

Ivonne Hunt

a year ago

Dama is very professional and courteous. He came in took care of the repairs with professionalism and in a timely manner. When he left everything was working and I’m very happy. I will recommend Dama from RotoRooter anytime. Thanks!

Bria Granville

5 years ago

After having recurring issues with backed up pluming at my previous apartment Roto-rooter sent out Khiangte Laltluangkima. He was really friendly and professional and was able to take a look and determine what the issue was. I really appreciate the professionalism and the extra effort to get to the root of the problem.

Faron Smith

7 years ago

TIN was professional and really cared about providing excellent service. He expertly cleared a clogged kitchen sink drain in our 60+ year-old home. He talked us through what he was doing and thinking each step of the way. There were no surprises financially and we are extremely pleased with the service. Thank you, TIN!

Eric Thibault

6 years ago

Khiangte was great! He solved my outside drain issue quickly and was very professional. He also advised me on how to treat the drain and prevent future back ups. This is the second time I've used Roto-rooter and have had good experiences both times.

Cameo Berlin

8 years ago

The first time we called our bathroom sink was completely stopped up. Roto-Rooter sent a great guy who fixed the drain and was very personable. 5 months later the drain stopped again and I called Roto-Rooter to see if I my warranty was still good, which it was. 30 min after I called Lal came to fix the drain. Owning an old house has given me a lot of experience with plumbers- Lal was extremely knowledgable and went above and beyond his duty by giving me some advice about a related issue. He was really nice, professional and did a great job. Roto-Rooter is a little more expensive then your average plumber, but for good reason. I would definitely call them again. Thanks Lal!

Brian Reger

4 years ago

A perfect experience. Dama Fanai was the Roto-Rooter Service Technician. Fast service, accurate solution, reasonable cost and great guy. I appreciate it very much!!!

Deidre Travis

4 years ago

Our Service Technician was Dama Fanai and he was terrific. Not only did he quickly diagnose the problem, he found a bigger problem and made arrangements for us to get a specialists to help remedy the situation. The repair he put in in place will cover us until the larger repair can be made and he cleaned up his entire work area. Would highly recommend Roto-Rooter!

Ronald Boyd

3 years ago

The plumbing technician did a great job of installing my new Kitchen sink faucet. He was very knowledgeable and thorough. Thanks.

Teja Carey

2 years ago

Our laundry room was flooded (2nd time).We had to call again. The technician was very prompt, and courteous. He explained everything throughly and demonstrated to me that the drain was clear, I am very pleased and satisfied with his professionalism.

Staci MacCorkle

4 years ago

I had a need for a follow up service call from Roto-Rooter and was fortunate that Donovan was in my neighborhood. Donovan assessed the situation, made a good decision about how to tackle it, and left the work area in good condition. He also took extra care to ensure the equipment he needed did not cause any damage to my floors/walls while he maneuvered it into the basement from the main floor. And, because the company has a guarantee on their service, this follow-up service did not cost me additional fees. Next up, video drain snaking to get to the bottom of this sadly recurring issue.

Jeffrey Krasney

7 years ago

My Roto-Rooter experience was a good one. I asked or a specific technician and the Roto-Rooter dispatcher sent me my technician of choice. First, he was calm (as I needed some understanding). He completed the job well. As a result, I can use my water without suffering any leaks - yea! I would recommend Roto-Rooter.

Corey Walz

5 years ago

My service technician Zai #5209 was awesome. He was on time, courteous, friendly, professional and cleaned up when the job when was completed. I gave four stars because of the price. While the price list was presented to me at the time of the job, nearly 600 to clear a drain is pretty high. I would absolutely use roto-rooter in the future, but maybe only in emergencies.

Bradly Winans

5 years ago

Quick to respond, but when I called to check the serviceman’s arrival status because it was after the window I was emailed (and 1 hr after text message saying he was in his way) the woman on the phone was extremely rude. The serviceman was professional and nice, but tried to charge $285 labor for a 15 minute job! I told him I’d go to the hardware store myself and do it and the only reason I was hiring someone is that I just moved in and did t have my tools unpacked. He then dropped the price down, which was still absurd in my opinion. In the end he fixed it- within 20 minutes. I’ve never heard of $285/hr labor for a plumber, so maybe this is just need to me.Edit: the customer service called me after this review and seems like they were going to look into the rude person on the phone.

Timothy Cheever

6 years ago

My powder room toilet overflowed, I went online a requested a plumber in our area. The initial company did not make the scheduled appointment, even after two phone calls. i quickly googled for another company in the area, which was Rotorooter. The receptionist, was very polite and understanding, and helpful. She scheduled an appointment for with in the hour. The Plumber (Jeff) showed up a half hour early, and quickly determined the problem. He walked me through the issues and preventive measures, to include notifying me that the work was valid for up to 6 months. Additionally, Roto-rooter honors military active duty status with a discount.The overall service, knowledge, timeliness and professionalism was above my expectations. I will recommend this company to all my neighbors, and friends.

Darlene McKnight

8 years ago

Roto-Rooter came on time. Our plumber David was very thorough. He ran into some difficulties but was determined to fix the problem, which he did in a timely manner. My husband and I was very impressed with his patients and dedication that he showed in getting the job done. David was very customer friendly and kept a smile on his face . We will definitely recommend Roto-Rooter, especially David our plumber, to our friends and family.

bertha henderson

7 years ago

These are truly great people! I called just after 10 AM and the plumbers were at my house before 1 PM. L-K worked hard on my problem which was black gook coming up into my basement kitchen sink. He snaked it out, cleared it up and then allowed me to name my own price. It's no wonder I've been with this company since 1991! Because Roto Rooter came out in 2013 for a similar problem, it was suggested that I try a treatment and maintenance product which uses enzymes to break up grease and sludge so the drain does not get clogged up. That taken care of, I'll have to call them for something else (hopefully nothing else will go wrong).

Debra Samuels

5 years ago

Our bathtub faucet was leaking so i made appointment online, they came out the next day. Our technician LAL- 1119 was very professional and knowledgeable about what he was doing. He also finished in a timely manner. In the future I would definitely give them a call for service again and refer them to another person.

Cassandra Pair

4 years ago

The technician was prompt and extremely courteous and knowledgeable. He said my repair would take an hour and it did. Not a moment longer!. I would definitely not hesitate to utilize Roto-Rooter in the future.

David Simeon

3 years ago

Joseph 5423 was fantastic! He was extremely professional and thorough. I had no idea how we were going to avoid getting our hot water back without replacing our almost brand new water heater but he came in and solved the problem rapidly without disrupting our routine. Great guy and knowledgeable plumber.

Francine Asche

5 years ago

I called Roto Rooter in the middle of a rare spring snowstorm - our kitchen sink was completely clogged. They were able to come out the very next day, and even with the crazy storm they still arrived within an hour of the window they originally forecasted (two other plumbers I called wouldn't come out in the storm). Our service technician was very polite (put on booties over his boots because of all the snow) and he was very efficient. He gave me the quote upfront, and only did the work once I signed off on it. I highly recommend Roto Rooter.

M. A. Mokaddem

7 years ago

An incident of a sewer back-up is an scary experience at normal time but it becomes more so in the midst of a blizzard especially that of 2016!!! Though the blizzard stopped on Saturday night it was not till Monday morning that help was available when the blockage was snaked out. However, it left house reeking of smell of rotting carpet backing, ' carpet and sewer. My wife, who is a diabetic and heart patient could hardly breathe because of the stench.Relief came the next day when two gentlemen from Rotorooter 1. Jason Nelson (1599), 2. Matt, Smith (1247) . appeared at our door and almost immediately got to work. The outstanding efficiency exhibited in the minutes they were in the job was outstanding. Within first 15 minutes minutes they arranged for the person for camera audit to come and Insurance auditor to be contacted. On my request Jason prepared an estimate of cost for the repair. By early afternoon the group was joined by Hming Thauma (1011) and most of the work of removal of damaged/rotting materials were completed by the evening. The team was so sympathetic that my wife almost forgot about her suffering. This has been a very memorable experience both because of the outstanding efficiency and also extraordinary customer service.

Kimberly Pino

7 years ago

First time using Roto Rooter and was very pleased. Had them replace a sump pump at my rental property in my crawl space that was no longer working, had over an inch of water under the house. I would definitely use them again.

F Fenelus

7 years ago

James was very courteous and worked closely with us to explain what could be causing our leak and bathroom backup. He answered all of our questions with explanations we could understand. He worked quickly and efficiently. He took care not to damage our wooden floors and stairs and cleaned up the work area when he was done. We would definitely recommend him.

Yolanda Ball

2 years ago

I called them because my home warranty company couldn’t come out until 2/16 which was 3 days away. My family couldn’t go that long without a functioning bathroom. They came out during the time they gave. The technician stayed until the job was completed (6 hrs) and the supervisor came back the following day to access the work. Very professional and responsive.

M H

6 years ago

Update: I am updating my initial review from 1 start to 5. After my first visit in early December 2016 I was immediately contacted by the Production Manager Brian who reviewed my experience and was really interested in seeing how RR could have done better, what didn't go right, and how the situation could be rectified. He offered to come back to do a video inspection of our sewer line as well as a second opinion of any possible water/bacteria damage free of charge. I contacted Brian again last week because we had slight issues with the main line, same as in January. Brian offered to snake the main line again as well as the video inspection free of charge. The service was done and the technicians could not have been better. Both Min the tech who snaked the line and David the video inspection tech were very knowledgeable, courteous, professional, and explained everything they were doing. I now have a better view of our home main line issue, how things work, and what needs to be done in the future. Thank you for the excellent Customer Service.I normally never write reviews. Plumbing issues are always tough. My regular plumber was unable to handle a snake to sewer line issue. RR's pricing structure does not have an initial price, nor do they offer estimates over the phone. They arrive very quickly for an estimate. Cost is extremely high, and of course when dealing with plumbing issues, you are up against the wall, so you accept. Our issue was fixed for $750 for an hours worth of work. The technician could/would not answer any questions as to why we didn't get offered the camera view to rule out further issues with cracks, dips, and/or tree roots in the line. Also, BEWARE of any other technicians coming out for water damage estimates. The person who came out did not have on any type of uniform, no name tag, offered no business card, nor written estimate. Minimum was $1,500. They of course will tell you it's a worst case scenario and that they will give you a couple of days to think about it. Gut instinct is that it was a total scam. The two technicians were in on something together. The problem may be fixed for now, but no great answer was given that it's resolved and that it won't happen again soon. I also ran my questions by my regular plumber who answered how things worked easily. He agreed the camera view should have been done. I would not recommend Roto Rooter.

Seble Stewart

6 months ago

We had issues with the garbage disposal and the water heater that needed to be replaced. Langh, the technician, was punctual, responded quickly, and took care of everything. Thank you for your professionalism and your excellent service.

Happy customer :)

Marshall Smith

5 years ago

Technician 3628 did a great job replacing my garbage disposal and sink faucet. He was also very professional in providing preventive maintenance information. He covered his shoe upon entering the house without being told. I thought that was great consideration.Technician 3628 returned to my residence over a year later to repair my slow draining commode. Again, he did a excellent job and was very professional. I will continue to reach out to him for any service I need within his area of expertise.

Neil Mulholland

6 years ago

Roto-Rooter arrived at my home within 2 hours of my call for service to clean out my clogged sewer line. John (the plumber) completed his work, including clean-up within one hour. After John left you would not have know that Roto-Rooter had been on site. This is the best service that I have received from a plumber during my 8 years in DC.

Angel Bailey

7 years ago

Roto- rooter helped us when we were in a jam during evening hours!! I was so thankful to find a company that was so customer service oriented! #2570 was great and our technical Dal was awesome ! So glad that our water is back on!Angelique Bailey

Stephen Gross

4 years ago

Sat Gin from Roto-Rooter did a great job repairing my broken disposal. He even had to repair a pipe that had come loose from the wall over the years. He was prompt to the appointment, courteous, proficient, and a true professional. Employees like Sat Gin earn my repeat business to Root-Rooter.

Victoria Amavisca

5 years ago

Had the pleasure of having an awesome Technician come out and help with our plumbing problems. He was very helpful and very informative. Also placing the call in yonget someone here ASAP was easy! Everyone I spoke with was very helpful and super kind. If I have any plumbing issues in the future I will for sure be calling Roto-Rooter!! Thank you!

Mike Soto

6 years ago

Have a clog sewer drain, schedule an appointment within reasonable time. Thong(tech 1346) did an outstanding job, took care of the problem fast. He was very organized and left the worsite clean and made sure everything was working as it should before leaving. I highly recommend Thong if you live in the DC metro area.

Emmanuel Anamelechi

5 years ago

Thomas Adjei was great! He arrived within the hour in which I called. He was very professional and I was amazed at how quick the job was. I made the call early Sunday morning and Roto Rooter delivered. I will definitely use them again.

Leslie Gouthro

a year ago

Amazing service. Very pleasant, thorough, and helpful. Went above and beyond to assist us in detecting the cause of our issue during a very challenging flooding and voluntarily recommended additional preventative measures.

Prayer Warrior

4 years ago

Root Rooter was awesome!!!! I had been dealing with a clogged drain for over a week and the person who was working on fixing it clearly didn’t know what he was doing. After 3 attempts to fix the issue, with NO success, I figured I would try Roto Rooter and I am glad that I did. Mr. Fanai showed up and in less than an hour, my issue was resolved!! I am so thankful for the helpful service.

Bonnie Solomon

5 years ago

I was very pleased with Christopher's service. My basement was filling up with water thanks to a clogged drain outside. Christopher was able to get there quicker than another plumber I called. He was also really friendly and pleasant to deal with. The service may have cost more than I could have paid with another plumber, but when you're dealing with an issue like this one, speed is a higher priority. Thanks!!!

Toni Glickman

11 months ago

Jenn and Zack were absolutely outstanding!!! I cannot rave enough - they each deserve a promotion asap!! They were each calm, informative and professional.

Federico Ágreda Álvarez (Zardonic)

8 years ago

Thank God I called you guys because I would have wasted so much time and money buying stuff to unclog something that wasn't really clogged. In my case, it was the main sewer line that was clogged. You can imagine the consequences that kind of stuff usually brings. The bathroom and kitchen sink were full of all kinds of nasty and it was Sunday afternoon.I called Roto-Rooter and within the hour, I had an expert at my door with all kinds of machines ready to blast that line open. Everything about it was perfect, the plumber was friendly, the job was quick and everything was clean after the job was done, as if nothing happened.The job also included a 6 month guarantee so that gave me some extra peace of mind. All in all, you get what you pay for, and these people know their game like no other. 100% recommended!

Melissa

3 years ago

Purcell (3755) & Wayne (2409) were absolutely a life saver! Had been pushed off by other servicers and when I called Roto Rooter, they were respectful, informative and showed up within the hour! Problem was resolved within the hour and we were back in business!!! Without Purcell and Wayne we would have been unable to use our bathrooms until Tuesday! Saturday service and BAM done! Highly recommended!!!! Great shout out to these two guys for being understanding, patient, knowledgable and respectful.

Anton Reel

6 years ago

Had a sewer backup the morning after my relatives and their kids came to visit. Couldn't use showers, toilets or sinks. Regular plumbers couldn't come until the next day. Roto-Rooter was quick to respond and guarantee service that day. They had a Tech at my home in 1 1/2 hours. It took them 3 hours to finally get this major sewer blockage cleared but got everything free flowing.Their tech was friendly, professional and efficient. My home was built in 1936 so he had to deal with a lot.I would happily recommend Roto-Rooter to all my family and friends.

Christopher Karwacki

3 years ago

Joseph 5423 - superior service, kind, and informative. We weren’t expecting to have to deal with a major leak on a Saturday night, but Joseph made it a simple process and, importantly, a quick (and clean) one. Highly recommend his services again and will request by name.

Mikey

4 years ago

Mr. Jason Nelson was extremely kind, informative, professional and helpful. He arrived on time and answered all of my questions to my satisfaction. I absolutely could not have gotten through this without Jason. Jason definitely demonstrated on behalf of Roto-Rooter that they do value their customers and will do everything in their power to make things right. I highly recommend Jason. He is the best!

Sarena McRae

4 years ago

Technician Joseph (#5423) arrived within the allotted window and quickly diagnosed the problem. He expertly repaired my kitchen appliance. Upon completion, he noticed a secondary problem that was related the initial issue first discovered a few months ago. He quickly pivoted to address the new issue and ensured everything was safe and running properly before he left. I would highly recommend.

District of Columbia Rosicrucians

5 years ago

Wonderful and quick response. The experience was great and the tech is knowledgeable of what he is doing. Got me fixed and running in no time. I will highly recommend the services of Donavan anytime to my neighbors and friends

Lauren Jefferson

5 years ago

On their website it says free estimate and no hassles the guy comes to my house and tells me something is clogged in my toilet and it will cost almost $400 for him to get a plunger just to plunge my toilet my mom didn't know I called. I told him I have to think about it he said why did you call me don't call me unless you have money. never again that is crazy.

Roto-Rooter Plumbing & Water Cleanup