W. L. Gary Company, Inc.

In years of using plumbers both personally and professionally I've never encountered pricing policies as opaque as WL Gary's. They charged over $250 for the plumber to buy basic toilet repair parts. They charged for the plumber's time to generate an invoice even though it's automated. They charge for a full day's rental of a plumbing repair device that's stocked on the truck and was used for less than an hour. The basic quality of the real plumbing work appears to have been good, and the plumber was pleasant to deal with, but he did have to return to fix a problem with that expensive toilet repair. All in, I can't recall having felt so gouged by a company's pricing and will never darken their doorstep again.

Their drivers are reckless. The driver of W L Gary Company, Inc. (a work van) cut me off in traffic, not using a turn signal, nearly smashing into my vehicle. The car behind me almost rear ended me because I had to slam on my brakes and swerve left (almost hitting another vehicle).

I love the apprenticeship program. They are definitely shaping great leaders for the future of construction

WL Gary proudly says they've been in service for 120 years but they still never learned how to work with customers.

My advice to you before you work with this company is to ask for a free estimate. This way you can get a quote on how much it will cost and their recommendation so that you can compare it with other companies. If they don't provide a free estimate, other companies will. Take your hard earn money else where.

I made a mistake of having them come without asking for a free estimate. They failed to let me know that the visit will cost money, they failed to tell me that there will be a service charge, and they failed to tell me what their rate is. I ended up having to pay for their visit despite: (1) never telling me what their rates and service charges are or that there will be one and (2) giving me the wrong diagnosis and wrong recommendation.

I was having water leaks because of condensation. WL Gary recommended I replace the whole HVAC unit and hungrily wanted to charge me $4,000+ and that this was the only way. I had another company come give me a free estimate and this other company said I just needed to replace the insulation around my pipes for $300+ and adjust my water pan. I decided to go with the other company and have the insulation replaced. After replacing my insulation and adjusting my water pan, it fixed my leak 100%.

After their poor customer service which was a huge red flag for me and lack of interest in giving back money they charged me for doing nothing other than give me a wrong recommendation, I am really glad I did not trust WL Gary.

Beware of this company and make sure you get a free estimate from different companies.

We have very old plumbing and use this company frequently. They are always knowledgeable, friendly, and very reasonably priced each and every time. We have had them come to deal with various issues over half dozen times in less than a year. Each time a different problem they easily solved. Their customer service is friendly and return calls quickly if you have to leave a message. Absolutely a solid five stars plus.

Extremely fast plumbing — fixed toilet, shower drain, and sink water pressure in about half an hour. Had Dave as a technician. Quick and professional

like another comment this person driving the work truck should really think about other's people safety on the road and not only their own.