Best New Air Conditioner in Tucson AZ

I contacted this company about an issue with my travel trailer air conditioner and explained my situation. They sent a service technician who freely admitted that he did not have the skills required to resolve the issue and still charged me 06 dollars for the service call..

Roy, my tech, was awesome! He was great at communicating with me. He figured out the problem and quickly fixed it. Great experience from start to finish!

He was an amazing person he took care of our plumbing problem with integrity professionalism and gave of a wonderful gift by not charging the cost of his great job.We will be happy to refer Cummins Plumbing with all of our heart, thank you very much.

Those two gentlemen were excellent. Professional, efficient - great service. Proud to have these two Veterans work at our house!Keith

Great service!

Anthony Chapa of Rite Way came out to our home to try to open up a clogged drain. He was on time, courteous and professional. He explained what he was seeing coming out of the drain and what that likely meant. He was not able to get past the solid mass in our drain (caused by construction material) and did not charge us for his service. He also contacted his supervisor to come out with different equipment to see if he could clear the drain. We could not be more impressed by this company and their employees!

Excellent service. I will be using this company again.

Great company to sell you on their units and great customer service to new customers...Then as others have reviewed as well, they have no balance on their labor fees. Purchased my unit 7 years ago. Was told we had a 10 year warranty. My AC unit went out, left a message about our issues. Left 2 messages and waited 2 days before I called again, I left a message as a new customer and they returned my call within 20 minutes. They sent a rep to review and told us the issue and how our parts are back ordered and hard to find. Then called back and told us they found parts and the great news is that they are under warranty. Told me that the labor was over $2,500.00 to install the 2 pieces. Not to happy that we have gotten 2 other quotes for less than half that price thinking we needed a whole new motor. Now that we know the issue the labor is less with 2 companies that never installed for us. Poor customer service for their customers and really sad that the company that installed for us has the worst fees then companies that are just doing the repair and ordering of parts. I called to advise them of the disappointment and Elise did not have any empathy and stated because we were returning customers she gave us a 500 dollar discount or it would have been more. Please choose a company that will not want to charge labor as the half price of their AC unit. Do not recommend as I do know other companies in Tucson support the customers that once gave them business. Not the promise Hernan (I think that is the owner) who helped out when making an AC unit decision when we purchased out home advised us on. Purchase from our company and you will get the service you need from a local business that will not take advantage in the long run. That was not true. Sad that we gave out his number and business info so many times in the past.