Stephen Muscarella

2 years ago

Nick was the employee that provided todays service and his expertise and courteous manner were exemplary. This is the third time that I’ve had the pleasure of being assisted by such a reliable and honest company. Every person representing Picture Rocks HVAC share the same high degree of courtesy. Nothing but the VERY BEST seems to be their culture.

John Apperson

3 years ago

CHRIS gave a great bid over competition an booked an finished in a week. He did thorough professional work. His knowledge and explaining work I knew from my life's experience he did everything correctly. I strongly suggest this company choice before others

Ron Settle

3 years ago

The technician showed up right at 7 am and worked diligently to get our new AC/Furnace unit installed as quick as possible. They were friendly and professional through out the entire install. The install quality is excellent.

Juan Jd

5 years ago

Ron and Janay are AweSome people. HomeTown family business owners.

H S

4 years ago

Picture Rocks came highly recommended by a friend of ours who is a realtor. We gave them a call around 4:45pm today, a Saturday, and the agent informed us that all their technicians had just gone home for the day. We then asked if they had a 24 hour company that they recommended (because who wants to be without A/C when it's over 100 degrees??) and the agent asked if she could call us back. No more than 10 minutes later they called us to let us know that they had a technician heading our way. Within about an hour our unit was fixed. The technician was friendly and very knowledgable and the price was very fair considering our need was after hours. Thank you so much for your excellent customer service! We will definately be using you for future service (hopefully not too soon though 😉) We will recommend you to everyone we know!

Dennis Terwey

2 years ago

Sharon Harris

5 months ago

We recently had Picture Rocks give us an estimate for a new HVAC system. Ryan came out and went through our options with us without any hard sell. He also was extremely mindful of our budget. We signed the contract and within a week our new unit was installed. We apologize for not remembering the names of the guys that were here for the day long install, but they were all efficient, professional and personable. A few days after the install, we had an issue and called Ryan. He was on it immediately and sent someone out that very day. The problem was addressed and resolved to our complete satisfaction. In our opinion, you won't find a more customer oriented company to work with. We will always recommend and promote Picture Rocks Heating and Cooling to everyone we know!
Sharon and John

Wayne Caldwell

6 months ago

JEFF MANN

8 years ago

Picture Rocks Cooling & Heating has been servicing the AC and furnace at my rental property for several years. They always do a great job at a fair price.

Blind baby Martin

3 years ago

I called these folks about my mother's cooler being on the fritz . They were on it in a heartbeat. They were to be there between 2 and 5 but were DONE by 2 and she was a COOL 92 YEAR OLD WOMAN again.
She had dealt with another company In Tucson who were taking advantage of her.
Nick, with Picture Rock, was speedy, polite and the price was right.
Thanks Picture Rock Cooling and Plumbing. Thanks Nick. Picture Rock
Cooling and Plumbing is definitely going in the roladex

Monica Leyva

4 months ago

Picture Rocks arrived on-time, installed the new thermostats and cleaned the units for us efficiently and it was easy to work with them.

meagan bass

8 years ago

I've had a terrible time with the company Air Tropics. Rude workers, no shows, NEVER come out same day. This company however, I called at 6:30 at night. Showed within 30 minutes. Fixed my a/c. Charged a reasonable price and provided great service. I'd recommend them any day.

Ashley Schipull

a year ago

I’ve called multiple places to help me put in mini splits and I had the worst of time finding someone. I was referred to Picture Rocks and within a week I had split systems in each room. They make such a difference in my house. The employees were super helpful and did an amazing job setting everything up. I couldn’t be more happy with this company!

Richard Atkinson

a month ago

We had a service agreement with another HVAC company to take care of our A/C but have not been happy with their service over the years. We scheduled our summer maintenance appointment and the technician came to the house and within 5 minutes told us that our high stage compressor was not working and we needed a new system. Since Picture Rocks had replaced our water heater a few years ago, I called them for a second opinion. The technician spent the time to fully evaluate our system and we were told the compressor was working correctly but our unit was low on refrigerant. Because of the age of our unit, we decided to go ahead and have it replaced. The customer service was fantastic, from the technician, Austin, to the salespersons, Ryan and Luke, to the installation employees, Nick, Abe, Dillion, Javier, Javier's son, Luke, and Morgan. Thanks to all of you for competitive pricing and great customer service.

Athinia Felix

4 years ago

Great people!! They live up to expectations.

Brandon M

8 years ago

These guys are great! We see them several times a month for business and they are educated, honest and reliable. I would highly recommend them!

William Connick

3 years ago

Victoria Crook

2 years ago

I've had great experiences with PRHC, the technicians are friendly, knowledgable and professional and I'm satisfied with the quality of work and the product they installed. I would definately recommend to a friend.

JoAnn Wages

5 months ago

We had Morgan come out to look service our A/C as our puppies thought the wires looked delicious and chewed the wires. Morgan was so professional and he took time to answer all of my questions. I had to apologized for not knowing what we should do to keep our system running smooth. Morgan gave us a detailed explanation of the spring service and winter service. He then explained it in a way I fully understood. I do not think I could have asked for a better experience. Thank you!!!

Johnette Shank

10 years ago

Has an airconditioning/heater unit installed. The installation was done in a timely way and they showed up on time. After that day nothing else happened. I could not get the company to answer my calls in request that they process the rebate with the company which they insisted on doing. (later found out from the company that they had to) Finally had to go thru the company that manufactured the unit to get this company to process the rebate. The unit itself was installed poorly in that the unit was sitting crooked and the base was not the proper base per another company. Very disapointed. Spent a lot of money for this. A big investment. Not even a followup for 1 yr checkup. Was not conveying any problem on the phone. All calls were just inquiries. Have no idea why no communication.

christopher slaper

a year ago

this company is the best. my home warranty sent out their ac guy and well he failed. so I called the company I trust and Picture rocks cooling is the absolute best. Morgan was our service pro and a pro he is. excellent work, fast response. a real pleasure to work with business like this with quality staff, thanks

Dawn Bennett

a month ago

I was extremely pleased with the service I received from Picture Rocks Plumbing. I call first thing in the morning and Cody was here just a few short hours later. He was courteous, profession and worked diligently to solve my issue. Thank you so much.

Carrie Gilchrist

5 months ago

Thank you, Picture Rocks Cooling, Heating & Plumbing for your prompt, honest and detailed work! From the original call with Frank Lundin to the courteous, timely and knowledgeable technicians, I would recommend them to anyone in need plumbing, heating or cooling help. They will not disappoint!

Rob Hallberg

5 years ago

Excellent Service, very responsive.

Jack Wilkins

5 months ago

Picture Rocks did a great job replacing our cooling unit. They gave us a fair price and the installation was superior. In addition they perform the preventive maintenance on an unmanned communication building for us. Being unmanned it's critical having a great team to back us up.

n8rluva

3 years ago

Thank you for the great response time. Nick was very courteous, professional, and knowledgeable. Thank you very much!

Danny Feraco Buchenholz

2 years ago

Juliet Newton

3 years ago

AC stopped working, called and they had someone come over. The Electrician that was here at the same time, found the problem with the fuses. So there was no work for the AC Gentleman. I felt super guilty that there was no work for him to do and he did not even charge me a call out fee. The technician was really nice and showed me exactly what the electrician had been talking about and how it had happened. I will be using this company again. Very well done, thank you

Shawn Everingham

2 years ago

This was first time having Picture Rocks Cooling, Heating service my heat pump. Nick was my service representative. He was knowledgeable and had my house cooling down in no time. I will continue to call on Picture Rocks Cooling, Heating for future maintenance. Thank you.

Velvitacow Filming

3 years ago

- 5 Stars
Great service

Nicholas was very professional and friendly. He figured out what was wrong with the ac unit in about 10 minutes. My unit was shutting off after 30 minutes of running because it was over heating due to another company that has the name of our 49th state installing the wrong capacitor. I will never use anyone else again. Very reasonable prices and he stayed to make sure it didnt shut off. Thanks so much.

- Steve Martin

Br Re

4 years ago

I thought there was an issue with my Nest thermostat because heating kept cutting off. Nest recommended this company to come diagnose the issue and even offered to pay for the diagnostic of the thermostat.

Phenomenal company! They came the next day after I called. Joe showed up and looked over my entire heating system and quickly found the issue was actually with the furnace. He ordered needed parts through warranty, returned two days later, and fixed all issues. Its hard to find reliable and knowledgeable HVAC techs. This company has earned my business from now on. I rarely write reviews, but this company is fantastic.

Mark Archambault

6 years ago

I called at 2pm, a service tech arrived by 4pm and my family was enjoying a warm home by 5pm. Brayden (spelling?) was friendly, efficient and did a great job! I would recommend this company and their employees to anyone.

Christine Baughman

3 years ago

Having a system break down during this time of year was very frustrating... however the quick response from your office & promptness of your technician Chris Hubbard who walked us thru the mechanical problem explaining all that needed to take place and the option we had; which was to replace the unit.

Day of replacing service was also a very smooth process... looking forward to a chilly nite.

Thank you to your Team , Chris & the other technicians who came to diagnose & replace.

Will highly recommend your company & team

Robert & Christine Baughman

Ramona Judy

a month ago

Austin was able to arrive ahead of scheduled appointment and quickly diagnosis my ac problem which was also quickly corrected. Everyone deserves a raise.

Jacki Qualio

4 months ago

Picture Rocks has cared for my heating and cooling regularly for quite some time. They check, clean, and maintain my AC each spring and furnace each fall. Austin, the technician that generally comes, is great. Have also so appreciated those I have spoken with on the phone every time. They care! I trust them.

Victor Caballero

5 months ago

One of the best out there by far!
Very professional, family owned, veteran owned. Honest & professional top notch

Sam Williams

10 months ago

A guy on one of this company’s trucks just flipped me off because I slowed down to turn at Oracle Rd in Oro Valley. I had to publish a review about it because he’s representing the company, which I find extremely unprofessional. I would certainly never hire their services.

Brittany Christopher (Bee)

2 years ago

Just got a visit from Able, very professional , quick and efficient, would definitely recommend this business to anyone in need of there service

Lu Lockwood

5 years ago

My husband and I have had the pleasure of receiving services from this amazing company for 9+ years. Because of their wonderful services our air conditioner and furnace have remained in top notch condition. Today we had the pleasure of Joe H. providing services for our biannual check-up of system. He was the most professional and thorough provider yet. Joe, was amazing and we look forward to his continued service. We feel confident our air conditioning unit will run perfectly during the upcoming season. God Bless this company and their employees. Thank-you Joe, you are an amazing attribute to Picture Rocks Cooling and Heating.

Ironwood Livin

4 years ago

Cooling and heating sure, not plumbing.

Brian Schawalder

3 years ago

David Bolender

a year ago

Consummate professionals. I won't be surprised if Tucson makes them the best HVAC company here.

Genevieve Kulick

4 years ago

Very nice people and I was please with thier services

James Strang

4 years ago

Great guys, fast service.

Deidre Pierce

2 years ago

Excellent service. Alex explained thoroughly what needed to be done and made the repairs immediately. He was very professional, informative, and friendly. I couldn't have asked for better service. Recommend Highly!

Gloria Alvillar

2 years ago

Melissa Vandiver

3 years ago

In the AZ heat, when the air conditioner stops working, timeliness matters. PRCHP came out in just a few hours and had it fixed in a short amount of time. They are great!

Steve Morales

3 years ago

excellent experience, fast installation of a
new a/c unit , honest repairs, great pricing...
give them an opportunity to bid any job....
Steve Morales
☆☆☆☆☆

Allen Pollack

2 years ago

Purchased a new AC system a couple years ago from Picture Rocks unfortunately system went down other night. Called first thing in the morning came right out fixed the system all covered by warranty. Great service, and follow through. Thank You Picture Rocks Heating and Cooling. Highly recommend.

Cory Eckles

3 months ago

Trevor was professional and courteous. Went above and beyond to provide value for myself and my clients! Highly Recommend

Dave Stucky

7 years ago

With the high temperatures in Tucson currently Air Conditioning companies are very busy. I know Ron with Picture Rocks Cooling & Heating and he always comes through. I work in the real estate industry and have a home closing escrow tomorrow. I called him up and explained that I needed the unit on a home fixed before 4pm tomorrow. He fit me in immediately. I so appreciated he answered the phone at 5:10pm and that he could help. Ron, thanks so much for your professionalism!

Dianne Taylor

a month ago

My old A. C. failed during one of the hottest days. I called Picture Rocks Heating and Cooling for help, and was pleasantly surprised by the courtesy and understanding expressed by the person answering the phone. She immediately arranged for a Picture Rocks Cooling advisor, Mr. Ryan Shirley, to visit with me to determine what power, kind, and unit was needed and at the very best price. Mr. Shirley is obviously experienced and his recommendations were more than reasonable than expected.
Picture Rocks Cooling technical personnel are fast and super efficient. Jaime and his team are also very punctual, arriving exactly on time.
I am extremely pleased with the service we received from Picture Rocks Cooling.
James Taylor

Itsjust Me

4 years ago

Absolutely grateful for these guys. They came out within hours and had my AC back up in running immediately. Thank you for your prompt attention.

Ryan S

5 months ago

Chuck Roth

8 years ago

Ron has been servicing our A/C for a few years now, it quit today and the Ins. co. sent out a request for a company that works for them, they said next week I called Ron and he sent someone over and he fixed it in just a few minutes. American Home Shield, our home warranty insurance is really slow and most of the time it takes forever for them to fix anything. We are thankful for Ron and Picture Rocks A/C

Elaine Roth

Robin Estep

3 years ago

Chris Kohler

2 years ago

This company is Great. Very Professional and Noligable. I will be recommending Picture Rocks A/C, to whomever I run across .

mike hill

a year ago

Thomas Wolfe

2 years ago

Kristine Berg

3 months ago

Excellent service. I needed someone fast and they were here. Great company

Dennis Smith

a year ago

Arrived on time and work was completed comprehensively. We had one HVAC replaced and another maintenanced. The crew was professional and friendly. We'll see you in the Spring for maintenance! And thank you again!

Laurie rich

6 years ago

Employees who installed my heat pump were so polite and friendly. Even tolorated my protective dogs until the dogs got bore of them going in and out and just took a nap. Very reasonable on price... would recommend them.

Todd Huff

2 years ago

Service Tech came out, was very friendly when trying to repair Fireplace. was not able to, needed to order parts, told me he would work on it and get back to me in a couple days. I have called 4 times now in last 6 weeks, and finally was given information on the parts. I understand it was hard to find, but zero communication, and zero return calls that were told to me would happen did not, i had to keep calling. dont know if i would give them another try or not.

Ashley Gee, L.Ac.

9 months ago

I used this small business for my own small business, to replace the ancient water heater from my suite. They removed the 6 gallon tank and we put in a demand, under the sink, tankless water heater. They had their electrician hardwire it in and add a switch to turn it off and on, per commercial fire code. The water heater works great and is perfect for a space that only needs hot water for the bathroom sink. They were able to get it finished within the window of time I needed to have it completed, so I am very grateful. Thanks Picture Rocks Cooling Heating and Plumbing!

Brianna McQuown

a year ago

Picture Rocks Heating and Cooling is the only company we will ever use for our AC needs! They are always responsive, prompt and professional. Chris Hubbard and his team were incredibly helpful and worked so hard to get our unit installed in a timely manner during an extremely hot day! We are so grateful and we love our new unit!! I highly recommend this company.

Melissa Buda

2 years ago

I couldn’t be more thankful for Picture Rocks Cooling, Heating & Pluming. Living in AZ can be brutal and the pure fear of your air conditioner not working in the middle of the night is one of the worst feelings especially when you have children and animals who depend on you to keep them comfy. With one simple conversation they came out to my house and were so knowledgeable and helpful, easing my mind that it can be fixed. I would highly recommend them for any of your HVAC or pluming needs. Prompt and professional. You guys rock!

randall williams

5 months ago

I had the pleasure of working with Ron, Ryan and Frank recently and I cannot recommend them highly enough. Their level of expertise in their field is outstanding, and they provided me with exceptional personal service throughout the entire process. I would highly recommend them to anyone in need of their services.

Hennessy Miller

3 years ago

Abel did a thorough job inspecting the HVAC system and was helpful in explaining what he was doing each step of the way. He also went over the inspection and answered all questions I had about the unit. As a first time home buyer, I feel informed about my HVAC system and the future work that needs to get done.

Brenda Holzer

4 years ago

They have always been prompt in responding to our AC needs/issues. My questions were answered, they were clear on what they were doing to fix my AC and those services were clearly listed on the invoice. I will never hesitate to call them again for future service needs.

Stan & Loretta Martin

3 years ago

Condenser fan quit running and I thought the motor went out. I called mid morning and Nick was out by early afternoon. It was the capacitor not the motor. He made sure our system was running fine before leaving. He was very courteous and didn't try to sell me more parts than I needed like other companies.

Daniel Mauldin

3 years ago

TroyandDonna Carter

a year ago

The General we hired to do a remodel hired little john heating and cooling and they came and hooked up a multi split unit with not correct wire gauge that may have caused a fire when the system got loaded down they ran wires on the outside of building they disconnected other breakers to make it work.they did an absolute horrendous job and wasn't going to correct it . And there's more . But Picture Rocks came out and re wired everything made the entire system safe and it looks like someone cared when they did the work . We will call them back for other jobs . Thanks again PICTURE ROCKS

George Paris

a year ago

I first called Picture Rocks to perform annual maintenance on my AC/ heating system. Abel took the time to explain that my system was outdated and had low freon with was expensive to replace. After getting 3 quotes on replacing the system, Picture Rocks won the bid with the highest SEER rated, cost effective solution. It also helped that they offered financing for up to 10 years.
When the team came to install the unit the following week, they showed up on time and got right to work. Because our old unit was not installed properly, it took some extra time, but it was installed and working perfectly by dinner time.
There were no hidden fees or bait and switch with the unit that we picked out. They did a great job from start to finish and I couldn't be happier with the purchase. Honest, reliable and wonderful company!!

christopher slaper

6 months ago

always a pleasure to work with them, excellent pricing and work

Melody Mena

a year ago

I have been trying to set up an appointment with this company for several weeks now with no luck. This process has been a huge waste of time and will be looking for another company.

James Eastburn

2 years ago

Patrick Martinez

a year ago

My Wife and I had to get a new air conditioning unit. Chris from Picture Rocks came out immediately and ran his tests and although we needed a complete replacement of our unit, it was actually a good experience. It was hot for a few days but, it could have been much worse had we not used Picture Rocks. They were extremely professional and on time. Chris and his crew walked us through what they were going to do, what it was we were really getting with the unit, and took the time to explain all the features. We could not even tell they were there because they cleaned up so good when they finished. I would highly recommend Picture Rocks to anyone needing any of the services they provide. A class act 100%

Kurtis Pankey

3 years ago

Great service. On time, honest and reasonable fees I would definitely recommend.

Bonita McAgua

3 years ago

The technician was incredible. They were super nice, came early, and fixed the problem for a lot less than I thought it would be.

Pamela Werner

4 years ago

Picture Rocks delivers great customer service and quality work with integrity. As a Realtor they have helped many of our clients with their cooling, heating, and plumbing needs. Thank you Picture Rocks!

Tony Spasovski

5 months ago

Great company and great people!!

Christina Brown

3 years ago

Same day appointment and reasonable price to fix my broken A/C

Shane LaLama

4 years ago

Heat pump not working. Closing the sale on Monday. They showed up same day as call, with in 45 minutes, quickly fixed the problem. Amazing people . I am a return customer, every time, more impressed than the last.

Jim Sanchez

4 years ago

Great prices and service. Give them a call if you need what they have!

Sean Denlinger

3 years ago

I've had Picture Rocks Cooling and Heating out multiple times... In fact they are the only company I contact when it comes to heating, cooling, plumbing, AND Electric. I've never had an issue and they always charge a fair price. I will continue to use this company and would recommend them to anyone and everyone.

Rj Paredes

3 years ago

You won't regret going with this company. The guys did a great job installing the new unit despite all the little set backs in order to get the old unit out. Reasonable price and great service!

William Littlejohn

3 years ago

From the time Alex came to do estimate for my new central air and gas furnace everything went very smooth, the team of Chris, Austin and Noah were very professional, very knowledgeable and great communicators plus Alex stopped by to see lf everything was going as planned, Mr. Arenas kudos to your company

Emilee U

6 years ago

Ron and his team are very professional and worked hard to get the job done in one day. We highly recommend them!

Mark Boyle

3 months ago

I have used this company's services twice. Both times the communication setting up appointments went extremely well. The technicians were very knowledgeable, friendly, and informative. The work was performed carefully. My questions were answered. Helpful suggestions were given. I highly recommend the company.

Mladin

4 years ago

A++ from beginning to end. Fixed my a/c issue, and didn’t try to overcharge me. Brought them back to update some plumbing work in my house, and I couldn’t be happier. In today’s environment it feels good to have trust in a company that genuinely wants to help. I highly recommend their services.

Mary Carter

2 years ago

Needed quick replacement for hot water heater. They arrived next day and we're a lesser price than other major plumbers in town. Well done PRP,!

Hancel Lopez

6 years ago

I saw them installing a complete AC unit across the street and I asked for their card. A week later I had to finish my contract with another Heating and Cooling company that quoted me over $600 for maintenance and part replacement. I was in the middle of selling my home. The guy said that the home inspector will not pass me if I didn't get these things replace and fixed. I called Picture Rocks Cooling & Heating to come down and check my AC unit. I told them that I haven't had it checked in a long time and I am willing to pay whatever it takes to get through inspection so I can sell my home. The Picture Rocks Cooling & Heating guy said, I didn't see anything wrong. You have been taking good care of your ac. That will be $88. The home inspection passed and I sold my home. I highly recommend these guys. It's been a long time since I have met an honest company under the Cooling & Heating business :)

Patrick Zebal

3 years ago

Ron and his team are awesome and super helpful. The best thing you can have when getting work done in your home is to be working with good people.

Randy Welch

3 years ago

Alex was Awesome and let me know what he was doing while he was doing it. Also informed me about my AC unit at the same time. God bless!

Fireproof Computer Services

4 years ago

These guys are the best! We've had them fix our AC when it went down and fix a plumbing clog. It's nice that they can cover both areas of cooling/heating AND plumbing! They have always been efficient and knowledgeable. A true pleasure to do business with.

Will Pena

5 months ago

Had a major problem with roots attacking my sewer lines. Picture Rocks Heating and Plumbing came out and fixed my problem pronto!! And at a great price!! Would highly recommend.

Larissa Braden

6 years ago

Picture Rocks Cooling & Heating inspected my heat pump in April 2013, 14, and 16 to ensure that it was ready to go for summer. I was very happy with the service and had a great experience. In April 2017 I had a coupon for another company and decided to use them for the inspection. The other company's technician assured me that everything looked good and the amount of refrigerant was just fine.

Well, during the June 2017 heat wave, I noticed a few things. The heat pump just wasn't cooling the house enough on Tues, Weds, and Thurs. Then on Friday morning, water began dripping from an upstairs air register, and the fan stopped blowing air through my house at 6pm that evening. I was so worried that it wouldn't be fixed until Monday at the earliest.

Ron answered my call at 6:15pm on Friday evening and assured me that he would be able to come by on Saturday. He showed up before noon, promptly diagnosed the issue (insufficient refrigerant, resulting in the evaporator coil freezing and poor airflow from the blower) and we had cold air blowing from the registers in about an hour. The price was extremely fair and reasonable.

After this recent experience, I am definitely a customer for life. Thank you Ron for giving me my weekend back!

Savannah Stewart

2 years ago

Jennifer Hagar

2 weeks ago

Picture Rocks was a true hero when my parents AC unit went down unexpectedly. Their friendly staff provided a quick turn around time, superb customer service, and made recommendations for services to keep the system running. Our technician Austin, kept me advised through the whole process so I could make real time decisions, which resulted in a timely repair. He even changed their air filters! I would recommend Picture Rocks without reservation.

Ron Shotts

4 years ago

Best plumber in the Tucson area. Had a water regulator problem. Fearing that meant digging up my front yard and many many dollars, I had put the repair off for years. Finally, gave up and called Picture Rocks. Just wanted an estimate. Troy came out, gave me an cost and after I hugged him, he fixed my problem in less than an hour and for far, far less than I expected. Picture Rocks could have charged me anything since I needed the regulator, but, they didn't. I would recommend Picture Rocks for any of your plumbing needs. Expect the best because that is what you get from Picture Rocks.

JASON D PARRISH

3 years ago

Staff are friendly, knowledgeable, and straightforward. Prompt and thorough review of the situation and what needed repair/replacement. I'll most definitely use their services again and highly recommend them to anyone looking for AC service.

Jay Thorpe

2 years ago

Did not get back to me in a timely fashion and when they did get back to me their estimate was extremely high.

Velma Cicala

6 years ago

Deanna Jordan

5 months ago

Workers pleasant and efficient. Great experience!

Crystal Rakoci

7 months ago

Great! I swear my heater had it in for me. It worked every time the guys came out. When they left it refused to turn on or stay on. What the heck?! They came back a few times, at different times, to see if they could figure it out. Today is the day, my hearer now works. I'm happy with the service, patience and diligence that was provided. And they saved me money on the repairs that were needed. :-)

Jacob Bryan

a year ago

Disgusted! Nothing else to say.
AC/heat unit installed 5 years ago and EVERY year had to have someone come fix something. Two third party companies came out and said the units 1, weren’t even installed correctly. 2, Aren’t matching units to work together correctly. And finally they were missing parts.

I will happily be contacting the bbb, HVACI as well as the Arizona attorney general.

Gabriel Gutierrez

3 years ago

We had some minor plumbing issues and we had no clue as to what was involved or how much it would cost. As you can imagine, we were super nervous when we called Picture Rocks based on others recommendations, wondering what it was going to cost us. We also wondered how fast they would be able to fit us in. Thankfully, they got us in the next day. Martin was pleasant and knowledgeable. he promptly took care of our issues, and the cost was very reasonable. We are extremely happy with them and will use again!

Louise Proctor

2 years ago

Today Chris and his assistant Noah installed a new AC unit and they did excellent work. Very nice guys and did their work professionally, friendly, competent. Started and finished up when they said. So very happy with this company for quite a few years. New AC works really well!! Thank you!👍

Elizabeth Roemer

3 years ago

This is a great business to use. Chris who helped us today was so fun and friendly. He was great to our dogs, and definitely knew what we needed done and di it in an extremely timely and professional way. I would recommend this business and Chris any time.

Stephanie Olvera

6 years ago

Great Service!
We woke up to the Air blowing in the house, was not cool air. We called the same day, first thing in the morning and they where at my house by 11:30 am. Turns out the motor was bad on my ac unit. Joe fixed it right away and our AC was back up within an hour. He also cleaned our coils and checked cooling fluid as a courtesy.
I thought changing an AC motor was going to be expensive, but it was reasonable price.
Will use again!
Thanks.

Juan Almanza

10 months ago

They give me a timeframe for came in to my house, and they showed up. The person was fast and knowledgeable. Hi found the problem fast and give us all information needed. Bring a portable A/C, while they fix ours! They did a clean job! Thank you so much for help us so fast and respectful manner!!!

Janet Hill

3 months ago

They have provided me with reliable plumbing, heating and air conditioning service for years. Family owned company with professional, knowledgeable technicians. Wouldn't use anybody else

Wheat Design

6 months ago

Our firm had a great experience with Picture Rocks Plumbing yesterday. We had a slow leak in really old plumbing under our kitchen sink, and Maira was able to schedule service to arrive in under 24 hours. The wonderful team of Cody & Billy arrived on time, completed the service in a timely fashion, and were both very knowledgeable, efficient and sweet. The price for the service was very reasonable. We HIGHLY recommend Picture Rocks Plumbing.

Thisis HUSH

2 years ago

Torrey Graham

3 years ago

Professional and fair. extremely happy with there service!

Feisty Kittens

5 years ago

The technician, Joe, showed up at 8am, on time and was very nice. He was professional and explained everything going on with our AC unit. He showed us what we need to do to prevent the coils from freezing up and in a hour and a half, Joe got our AC working again for a very reasonable price. I highly recommend Picture Rocks Cooling & Heating! I was so happy, I gave Joe some of my homemade cookies for his hard work! Thank you Joe!
Michelle & Patrick Tindall

Joe Toney

4 years ago

eric vail

7 years ago

Picture Rocks Heating and cooling have been my go to guys for plumbing and cooling issues for the past 15 yr. Very professional and very fast service. We strongly recommend them.

Anne Hunter

a year ago

fantastic company, called after 4pm had a tech at 7am the next morning. Morgan was our service man and what a pro. so happy to have this quality of a company taking care of our home.

Vicki Snyder

a year ago

Best HVAC company in Tucson!!! Picture Rocks Cooling, Heating & Plumbing, LLC is both professional and friendly, honest and dependable. Over the past twenty years we have relied on them for all of our heating, cooling and plumbing projects and we wouldn't trust our home to anyone else.

Janine Anderson

4 years ago

Incredible experience!!!! Alex and Able are awesome. The best company for reliable service, professional service, and honest and truthful employees.

Diana McDonald

4 years ago

We have been using this company for years. They absolutely know what they are doing. They are honest, trustworthy, show up on time, are willing to answer your questions and do not over charge. The owner and the folks that work for him truly do care about you the customer. They will put you first and will never over charge you. They stand by their work. If there are any problems they will work them out with you. You can't go wrong by hiring this company. I can't say enough good things about them.

Robert Jones

2 years ago

I would highly recommend this business. Chris and his crew did an excellent job replacing all the duct work. They paid attention to detail and made sure everything was up to our expectations.
Great job!

Stephen A. Muscarella

a year ago

Picture Rocks HVAC is, by far, the VERY BEST COMPANY for any HVAC/Plumbing need. The culture that has been established by Mr. Arenas has been passed on to his sons, Alex and Able, and this has progressed to all other employees that we have had the pleasure of dealing with. Cost, honesty, courtesy and friendliness are five star rates and the trust that we have with this company exceeds all expectations. Many thanks to the owner and every employee that we have had the SINCERE HONOR of dealing with.

Jennie Uhlmann

a month ago

Picture Rocks replaced my HVAC and water heater last year. They are professional and thorough. I appreciate them taking the time to explain all options to me, and for their follow up and service. I work in real estate and recommend them to my clients as well. Use them with confidence.

Jonathan Maker

2 years ago

Kerry Pretzer

5 months ago

We have used them twice, for our cooling system and also for a plumbing issue. We were so impressed that we are changing from another company we used to Picture Rocks for everything they are certified to do.

Joshua Groch

2 years ago

This company is great. Use them a lot and they stand by their word and work. Type of old school business that I so appreciate!!!!

T Skot

5 months ago

These folks were amazing! Super efficient and kind the job is beautifully done and the system works phenomenally! Would definitely recommend then!

Jynnifer Dodson

5 months ago

I recently recommended Picture Rocks Heating & Cooling to my client who needed their system cleaned and the vents cleaned. This company got my client booked right away and provided exceptional services. The staff is welcoming and kind. You will not be disappointed

Heath Totten

5 months ago

I will be using them for a project soon. They are amazing and knowledgeable. Frank Lundin has been a great contact for me, and everyone else as well.

Lori Gray

3 years ago

We love these guys. We first used them to help with a new AC unit at my moms place. They were terrific and great price too...no monkey business! Then we had them start servicing our ancient AC and heat units here at our house...they have done several repairs and always reasonable and quick. We know we are limping along but will need 2 AC units soon and no doubt this will be our only go-to company. Their annual maintenance is worth it and reasonable too. Their men are always very polite and professional ..can’t say enough about them!

Bryan Mellem

3 years ago

I contacted this company about an issue with my travel trailer air conditioner and explained my situation. They sent a service technician who freely admitted that he did not have the skills required to resolve the issue and still charged me 06 dollars for the service call..

Erin Merrow

a month ago

We recently had to replace our heating and cooling system at our home and were told that if we paid the whole amount we would receive a 7% discount. When we made the decision to go forward with this replacement, it was not clearly stated that if you paid with a credit card you would not receive this discount and the person I spoke with said I only needed to pay half that day. If we had known that information we would have happily paid with a check for the whole amount. Upon speaking with the financial manager, we were not granted the 7%, but half that. We felt misinformed and were frustrated at having not received the full discount. 1 and a half months later the air conditioning was not working. Austin came out to assess the problem and realized that the installers had not connected the system components properly. He was fantastic, very professional and was able to fix the problem. He was sympathetic as we expressed our frustrations and disappointment with these series of unacceptable and avoidable events.

Maggie Whiteside

3 years ago

The best price and quality. Come to my house the same day I call.

Troy Feeney

5 years ago

Great service very timely

Jay Hvidsten

4 years ago

Nice people and fast response, but I feel the charges for materials were ridiculous. They charged $75 for brazing supplies to seal a pinhole leak , I have a degree in welding technology and worked in the industry...I estimate the actual amount more like $7.50. They said it also takes into account the tools and they charge a flat rate for any welding. I don't think that is fair to the customer. I run a service business also, I wouldn't feel right about marking up that much. Good service, but I will look for someone else next time.

Jerry Gerber

3 years ago

Ron and Janay do great work. Their tech was on time, professional and curious