Alaskan Air Conditioning & Heating Tucson

Outstanding work 👏 in detail information and in a way that i can understand. This company is giving back to all essential employees my family and I are grateful. Thank you to Dominick and Alaskan air.

If I could rate them with 0 stars, I would. I was told on 20June2017 that a technician would be contacting us that evening for service. No one ever called. I called at 0700 on 21June2017 and the lady who answered had no clue about anything. I gave her all of our information again. This time we get a service window that was between 5 and 8pm. No one ever showed. My husband calls and the lady who answered had no idea if anyone was on their way currently or would ever be on their way. Do NOT do business with this company. They do not adhere to their word or have any accountability with their technicians.

Richard was amazing! He got here in no time at all, professional, and informative. Found out quick what the cause was our options. We will definitely be using them again.

On 9/29/2015 I ordered a service in Home Depot, Tucson AZ – replacement of the air conditioning system in my house located in Sierra Vista, AZ.The Home depot provides this kind of services through their contractor – Alaskan Tucson HVAC.The contractor was supposed to send an estimator/inspector to the site, to inspect the existing system and deliver the estimate/proposal for the job.On 10/1/2015 the Alaskan’s estimator Brandon Johnson sent me his estimate. The estimate was a complete nonsense. It turned out, that Mr. Johnson never visited the site and even did not know the square footage of the house (which is necessary for determining the size of the AC unit). In his proposal, Mr. Johnson used wrong size and wrong type of the AC unit. He did not provide any name of the units and any specification of the units. He did not provided any information about other components of the job. For the price of the service Mr. Johnson set some astronomical amounts, completely not connected to the manufacturer’s prices of the equipment and to the amount of labor involved.When I called Mr. Johnson and tried to correct the data of the equipment, his manager took over the conversation and started lying to me and brainwashing me, twisting the actual data of the system.I recognize the Alaskan Tucson HVAC as an extremely dishonest and manipulative company, ignoring their customers.

Our system broke down in this heat and responded very quickly .. Service Techs were very friendly and knowledgeable. Supervisor, James Grey call later that same night to verify satisfaction... We had previously scheduled seasonal maintenance checkup and James came out himself to do the check. He made sure we were happy. We highly recommend Alaskan Air and especially James Grey and his crew.

My appointment was 12-3pm. Showed up at 5:55pm. Home depot advertised $69.95 tune up with $10 off and 3 free filters. Got 3 bottom end filters and appointment for tune up. Technician James was acceptable but company is not because after technician left I smelled a leak, and noticed an end cap was left off. Rude lady at Alaskan said freon doesn't have a smell. Technician came back out and put on cap...nice on his part! I was charged $78 by Alaskan to be told my unit has a leak and they cannot do a tune up and it is now a service call. Estimate for repairs $993.27 for freon only. This switch from tune-up to service call is not in the fine print and should be in the fine print. Home depot just lost my trust so my next filters I will buy at Lowes and I'm certain 3 of them won't cost $78!!! The next day, had a small company come out and check unit. Added freon for $75 which included service call. Came out a few days later and tightened set screw in squirrel cage, no charge. Unit is working beautifully and the cheap free filters are now in the trash because new service company says the filters are way too flimsy for my unit and makes the unit work harder.

I had some maintenance work done on my unit and Justin Russell was the technician who performed the work. He was very thorough and did what I thought was very good job. I also purchased a maintenance plan for 2 yrs, I think that he should be the one who services the plan since he knows the unit well. thanks R Hanes

I have been with Alaskan AC for years. They have always been on top of things and responsive. Jason Martin, the tech who visited today and did the basic maintenance evaluation was top notch. He was communicative, polite, complete and thorough. Jason provided first-class service!

The Tech took the time to explain what he was doing with our A.C. unit and what he found.He was very pleasant to deal with, showed me maintenance plans and was not pushy about it.I thanked him told him I would discuss those options with my Wife.

I am very pleased with the work Johnathan and Pedro did for Home Depot installing my new air and furnace. They did a very clean job. Everything was cleaned up when they left. Thanks for a good job.

It took some extra time past our slotted appt time for the technicians to arrive ( had 3 - 6 PM slot, arrived at 10 PM ) but the work they did when arrived was excellent. They were knowledgeable and upfront about services and we did not feel like were trying to be “sold” on anything.Best part… when they left air was blowing at a blissful 51 deg F and house cooled down to 72 quickly.

These guys do/did an excellent job. I was impressed with how fast the installed a complete AC unit. And how they double checked their work. I would recommend them most highly.Today they installed air purification systems. No more dust and smoke removal. Great job guys...

Mr. Pazos and his sons went above and beyond. They were courteous, professional and friendly. They performed high quality work and stayed until the job was done. We will definitely use Alaskan Air Conditioning again and request Mr. Pazos and his sons. Highly recommend!

Daniel was extremely knowledgeable and courteous when he came and fixed our AC unit. I could not have asked for a better experience and if he is your technician I suspect you will agree!

Rocque was great. Did the hardwork of cleaning what could have been years of detritus from the condenser.

Jonathan serviced the furnace and got everything set up for our cold season. All went well. He was polite and professional.I was given a window of 1 p.m. to 3 p.m. And he arrived just before 3. I would like to suggest that your window allow for the completion of the job. It is difficult to schedule other duties.

Art was great ... I was so impressed that I signed up for a 2 year maintenance contract. I'm glad I don't have to think about who I'm calling for A/C service anymore!

Matt Moyer did a great job. He was very informative and provided me with details on my unit.

Great service. Service tech was great to work with. He was very good. Hoctor did a great job diagnosing problem. Thank for taking care of us.

Hector did a great job! Very very helpful! He explained everything!

They were the only company that would show up today to get me a capacitor. Didn't know they would call it a voltage enhancement device and charge Me $490 for a $25 capacitor. Don't get me wrong, I believe professionals should get paid. But they are taking their motto to the extreme.

Johnathan, Miguel and Justin were excellent on all levels!! Our house is older/1966 and we were doubtful AC could be installed after having had an evaporative cooler for 54 years, but they not only installed the AC unit and heater but also took away our old, heavy cooler.The install also included building a new space for the heater to sit on and created the cut-out on the roof for the AC unit. AND did it all in 5 hours!! It's amazing; the guys were amazing; our entire experience with Alaskan AC has been remarkable!! Thank you, thank you!!!

Great service! A friendly call letting you know they're on their way. They have booties to keep your floor clean though they didn't need them here. The whole experience was professional, friendly and pleasant.

We have a service contract with Alaskan and the service people are top notch. The reason I gave only 4 and not 5 stars is that we just discovered that the services are not comprehensive, although the service contract was very expensive. So we just had to finance a deeper cleaning (roughly $800) of our system, something that I understand is to be expected every 3-5 years but that only took 30-45 minutes of technician time. Given how hard it is to get qualified service people to show up on time in Tucson, and that my husband is 70, we went ahead with it. Someone is getting rich and I bet it’s not the technician!

OMG ! Technician Jonathan Basiliere gave us the best customer service experience. He took his time explaining the work he did so we could clearly understand. We have had other companies service our Air conditioning and never had as nice of a person.We will refer Alaskan to our friends and neighbors.Thank You

My AC Unit needed a compressor. Efrain explained how the compressor works and gave me Alaskan choices. He was very knowledgeable. He worked fast to replace compressor to get home cooled fast. Children were online schooling and it was hot even with ceiling fans. Very please with his work ethics.

Always a pleasure working with Arturo and his team. Very personable, and takes time to answer my questions.

Very nice and professional. Good with our dogs which is a big deal for us

On Sunday, my air conditioner decided to stop blowing cold air. I called for service but unfortunately they could not get to me until Thursday. My tech Jason was wonderful. He explained to me what was going wrong and fixed it for me. Very professional and so helpful.

Alaskan came to do a check-up on my AC system as part of a paid promo from Home Depot. The tech that arrived, Zach, was very personable, professional and friendly, as well as highly knowledgeable in his trade. He answered the questions I had, as well as informing me on pros and cons of various improvements I could make to my AC.I feel as though I received a great value out of this service, and I'll be sure to keep Alaskan in mind in the future!

Excellent and efficient service by the technician, Arturo Yepiz. He was thoroughly knowledgeable and explained all the issues of the repair. Outstanding company who know how to run a business with competency and excellent customer service.

Trickery....got me to sign a contract for 3 years that was supposed to cover coil cleaning for 3 years. Well they lie. They are here trying to charge me 2000.00 for the service. I paid 3000.00 at sign up already. What a rip off. Be warned they LIE.

Jason was professional and quick. Thoroughly explained all the information regarding the system's condition, and set realistic expectations for its future performance. Will use company in the future.

We needed to replace our combination swamp cooler/heater. Since was in a small space we investigated a Mitsubishi Split system. From sales to installation the employees of Alaskan were great. They answered all our questions, were responsive and professional over the phone and the installers were terrific. It was somewhat a long process, but Alaskan came though as delivered.

No air cooling. Alaskan came out quickly. Technician Hector was fabulous...replaced burnout out starter. House is cool...everyone happy!

They responded within 4 minutes of my online inquiry and had a tech out immediately to fix the issue that was diagnosed by another company unfixable. Saved me from having to pay 14,000 for a new unit. Absolutely only using this company for further maintenance

Seth is my GUY!!!! Professional, knowledgeable, & courteous but what I really enjoyed about Seth is that he, read the room! Anything HVAC related in AZ is stressful in itself, coupled with shelling out money; Seth kept everything calm! I'm a straight up individual so when it came time for Seth to be straight up, Seth was! No BS, facts, figures, and data!!! In a messed up situation, I appreciated that visit!! Thanks

Honest review down here.So I will say the tech Justin was amazing efficient and had an amazing customer service personality so I would rate the tech. 12/10 He even called me to inform me of all the findings he had and what he would suggest to do. Now to contact the builders to see if they will fix their little mishap. If not I'll be contacting them again.The scheduling department I have issue with. When I first set up an appointment through the online website it never transferred to the actual online department. Day came for the technician and no one showed up so I called was told of the glitch and rescheduled for another weekend. Weekend rolled around and I get a call slightly before the appointment letting me know they were down a tech. And had to reschedule again for a weekday at 3-6 with a note to come closer to 5 so some one could be there. Well the tech showed up early and thankfully I was able to get someone at the house only a short time after. Their scheduling department leaves a little to be desired but over all it's not bad 6/10I haven't received my documentation just yet as the appointment just ended but I should have it in my profile soon I'll rate the documentation they keep upon arrival so you guys can know.

Jeremy was very professional & knowledgeable about our systems, previous owner had your service, & we purchased a maintenance plan, for future services, :) Thanks again

Michael came out and started work at 8AM. He ran into problems with my old unit and never cut corners. He worked for 16 hours on getting my old unit out and installing my new unit-in the attic with temps outside at over 106. Michael's hard work and dedication made the experience with Alaskan truly memorable. I cannot thank Michael enough for keeping true to his values by not cutting corners, finishing the job, and coming back because he didn't feel right about leaving the work unfinished. Thank you, Michael, for everything!

Matthew was the best! On time, professional and price was very reasonable.

We had no air conditioning for two days. When the tech arrived he was able to identify the problem quickly and provided a remedy immediately! Very professional and knowledgeable! Highly recommended!

Just bought a new house and am new to all the maintenance that comes with it. Justin was very knowledgeable and helped calm my anxiety about the whole situation. Best experience I have ever had!

Made it out same day, at the height of the busy season. Very respectful, great service.

Jason fixed my unit and found the problem quickly and fixed it. I had a loose connection and it could have been a real disaster. He also helped me with my thermostat and even cleaned it!

I was impressed on the course in follow up text messages and emails leading up to our technicians arrival. Very professional and on time. No wondering if he was really going to show. Quote for repairs sent by timely email. Will use them when we're ready to move forward. Thank you.

I signed up to get our furnace/air conditioners checked and cleaned. The technician showed up on time. The servicing of our three units took less than an hour. He recommended replacing two capacitors and install three surge protectors. He also tried to get me to purchase a membership. This would total around $4,500 and he would waive the $283 service call he was there for. After briefly fainting, I asked how mush without the membership. Two capacitors and three surge protectors would be around $3,500. Whew!I ended up replacing one fuse that he broke while checking out my heat pump system and installed a surge protector. All for $1,100.I’m no expert but I think their pricing sucks.

Had Shane come out for fall time up. He found an exploded capacitor for the air cond. Unit was still working. Did some wiring to keep the unit up.Returned the next day with new part, cleaned coil and tested A-1. Very professional and courteous, hope to get him in spring time up.

Wow, Alaskan has been great! They responded to our phone call right away and had technicians out same day. Two days later and we have a new A/C and furnace. Luke helped us pick out exactly the system we needed. Dustin was great in making sure our house was ready for install. Tony and Justin were super professional and great doing the install itself. Everyone we worked with was articulate, competent, knowledgeable, and friendly. Highly recommend!

Jay came out and got right to work. He was very polite, professional, straight forward, thorough and efficient. He made sure he told us about the work he had done, and what we still needed to do. I greatly appreciate his knowledge! Thank you Jay for getting our a.c. up and running! You're awesome! And thank you Alaskan Air for sending Jay out the same day we called!

Alaskan has taken care of my HVAC system since installation and kept it in tip top condition. The air purifier makes the house smell clean. Jerardo Chacon just did my service and he called to let me know he was on his way, was very thorough, showed me all the checkpoints and was very friendly, even with my dogs barking at him. I hope to see Jerardo next service.

The serviceman was very competent, polite and knowledgeable. My only complaint was the cost of replacing three relatively low cost capacitors.I was charged over $400. I could purchase each for around $40 to at most $60 at an electric parts store. They had been called for a routine maintenance call for over $200 in addition to the needed repair, so they where charging me more than $400 for 45 minutes of labor. To be fair, the original price was 20% higher until i objected because of our long standing association with Alaskan.

Alaskan tech J J Chacon serviced my a/c unit. He was respectful and knowledgeable and thorough. I appreciate the time he spent answering my questions as well.
I would definitely call Alaskan in the future. Thank you for a pleasant experience.

Chris provided great service. Professional, courteous and informative. Provided pictures and areas to keep an eye on. Didn't push a maintenance contract but suggested I contact them again in 6 mos.

I had a new ac unit installed February 2019 by Alaskan air Tucson location. They arrived late and the install took them all night, the two of them (father and son) finished around 10 pm. I walked out to check on them and they had already taken my old unit apart. That's when I noticed all the damage to my new air handler and heat pump but their was no turning back. I contacted the Tucson location and talked to the front desk about my problem. They let me know that they would contact Lennox and get it fixed. Months had gone by and I reached out to them again and they said they were sending a tech to take photos for Lennox. Tech came and did his job. while I talked to them again and they said they were still talking with Lennox while never letting me talk to the person that was handling my complaint ( Tiany ) head install coordinator. They then sent another tech and some other guy to use a special tool and fix the damage. The tech used the tool but it was pushed in to much to work. The other guy said to use a flat head screw driver instead of the specialty tool. The tech told him that he would not do that and it was not the proper way. The other guy then spent the next 20 mins trying to convince me that all ac units are damaged and that's just the way it is. I then talked with them again in early 2020 but now they were just giving me the run around. Also the last tech had left the company and they couldn't give me the name of the random guy they sent to my house. If you are planning on buying a new unit from a store make sure you know who will be doing the install. I did not do my research and now I have spent way to much time dealing with this company.

We had Alaskan Air install a new a/c and furnace today. The installer Jesus and his helper were here right on time and worked diligently all day to complete the job. They were friendly, professional, and extremely polite. I would highly recommend this company!

Matt, JJ and Brandon were here working on a Friday night for my family on the same day I called. I think the price is way to high for what I needed but it wasn't their fault. The guys were fantastic and I hope if you use this service you get lucky enough to have one of them on the call.

Scheduled an Alaskafication' service for 10:00 am, and sure enough, at about 9:45 got both a call and an email telling me they were on their way. My tech was Arturo, and when he arrived he spent a little time introducing himself, giving me a short history of his credentials, then asked a few questions about the unit he was going to be working on. And pretty soon he was after it.The whole service took about an hour and a half, and during the process Arturo kept me updated on what he was doing, what he had found, and what was going to happen next. When he was finished, he went over everything with me, giving the unit a (mostly) clean bill of health. There were some things he thought were going to be issues in the future, and he went over those with me as well. All in all, thought Arturo was very professional, friendly, and left me much better educated about my combo unit. Good experience, all around.

JJ was so helpful and answered all of our questions. He gave us a great deal too. We will definitely be using Alaskan AC come winter to check our heating as well!

Had a new system installed after the old one broke. Tim was a fair and knowledgeable salesman and gave us a good price. Ernesto (and team) installed the system and clearly takes pride in his work. Happy with the whole process!

Randy was very helpful and honest with recommendations. He was fast and efficient with the work. The Alaskan home services maintenance plans are a good value. I will definitely continue to use them and recommend their services.

Awesome team from the first encounter to the last. We’re happy with the work, the unit, and the company! Our installation team was professional, kind, and did a great job! Thank you!

Shane Gray is there top Technition. He can handle the situation and always in a clalm matter. Educating the coustomer and explaining the issue is very important. He is very good at his job. Thank you for your support and services.

Review is on the purchase of a new 14 seer unit, air handler, and water heater.Sales: worst area of the entire experience, little to no transparency on breakdown of packages, recieving an invoice several days later and after install started to review.Over inflated pricing, basic entry level a/c and a premium cost, $600 alone just for a thermostat.19.1k in total and that's only after calling the owner for a $2500.00 discount to complete signing.Only reason for a 3 star is Ernesto and Dustin.Very professional, respectful, neat and clean.Very transparent through all stages of the install, luckily they are who you spend most of your time with.I generally don't do reviews, but hope this finds helpful for someone in need of a new system.

A new unit installed this spring. We did not turn it on except for initial testing until July 15th and the unit did not work. Service technician comes 2 days later (earliest appt we could get even though the house is 91 degrees), apparently fixes it, and it works for 2 days and stops cooling again. Three days later (next appt we could schedule) service tech comes out says they screwed up the wiring on install and condensate pump is burned out. Replaced motor and pump under warranty (damn right), unit works but there is a faint electrical burn odor. Within a week the condensate pump has apparently burned out again and water is now dripping into the interior of the house walls. Another day and a half to wait for next appt for service tech. Then they will have to order parts and another two days additional time with no AC. In the meantime if I want to run the unit I have to siphon condensate water from the pump every hour, so now I am a prisoner in my own home. We have been able to use this brand new AC unit for about 2 weeks of this hot summer (it's the end of July now) and we are not happy, in fact we're downright enraged with the service and work from Alaskan Air. I am going to Home Depot to start the process of getting a brand new unit installed correctly this time. This review should really be a zero star rating.

Jason did a stellar job servicing our AC units. He was courteous, kind, and did a great job explaining everything. I really enjoyed how the company communicated with me as well as how personable they are! I highly recommend them!

Arturo and Damian are professional, courteous, knowledgeable, and helpful! The office staff is always pleasant and helpful. I especially appreciate getting reminders to schedule maintenance appointments. Very happy to get text and email messages with the technician's name and photo in advance. Excellent service, highly recommended!

The technicians listened to my explanation and immediately started their work. I had one other company check the unit before and they had determined that the entire unit had to be replaced. Alaskan Air went through it again discovered a problem corrected it and my heating is now working. I know I will have to replace the unit and will certainly look to them for a quote.

Jonathan and Pedro are hands down THE BEST 5 STAR Pros I have ever had the pleasure of seeing and witnessing in our home ever!!! Not only did they install a perfect HVAC system, Jonathan's knowlwdge and precision at mastering this install, was above the highest of standards.Jonathan and Pedro replaced an old decrepit system with a brand new beautiful working HVAC and that's not all. Jonathan went above and beyond to make sure the bottom of the system was first expertly secure and solid so have a sure foundation. Pedro also raked up and beautified the atea around the outside unit and it looks amazing!!!!I don't know where Alaskan Air Conditioning found these two incredible professionals, but they are darn fortunate to have the. I highly recommend Jonathan and Pedro to anyone needing only the best, because they ARE THE BEST!!!Thank You Jonathan and Pedro for your outstanding job!! We love our AC!!! THANK YOU SO MUCH!!!Sincerely,Alecia and Tony Guise, and Sons, Jacob and Daniel

I opened the door to greet the technician with my 2 boys(6 and 2 years old) and I was treated like a child. I was asked twice if my parents where home at first I thought he was talking to my son but he asked me again directly. I was not treated with respect and prior to the appointment I informed them that I had swamp cooler I was told nothing until the technician finished the inspection. I was then told that they don't work on swamp coolers. My appointment was rescheduled 3 times before anyone came out. I had my time wasted just to be insulted.

Our Polar Bear expert was Zach Romig. I couldn't be more happy with the services he performed. I can already tell a difference in the performance of our HVAC unit from the Alaskafication. Zach was very knowledgeable and very friendly and walked us through the entire process so that we knew what we were paying for. Other HVAC companies just hand you a bill and it doesn't feel like they did anything, but the Polar Bears at Alaskan AC are transparent and helpful. Zach really cared about us and made us feel like family. I will be sure to call Zach at Alaskan AC for all my HVAC needs in the future! 5 out of 5! Excellent!

Chris Martinez gave me quotes this morning on a new cooling/heating system for my home in Tucson. Chris is very knowledgeable and professional, an impressive representative for the company.He gave me several options for different types and price ranges for a new system and after going over them with me here, at my house, he emailed the information for me to review at my leisure.Thanks Chris,David Lawrence

The entire team was courteous, professional, knowledgeable and paid attention to even the smallest of details. This was a big job and they managed their time beautifully. Could not be more pleased with their workmanship.

Jonathan arrived exactly when they said he would. He was professional and curtious. He had my problem diagnosed and repaired in record time! Will definitely be using Alaskan again if i ever need to!

Seth and Zach were competent in knowing exactly what was wrong with my A/C not blowing cold. They were able to fix it in less than an hour. Alaskan Air Conditioning & Heating was able to get out here an help us when several other A/C companies could not get out here for over a week. It was an emergency for us to have someone come out ASAP because we have an older dog and cat as well as a kitten. Thank you so much!

Yearly cleaning/maintenance inspection of AC unit by Jerardo Chacon who was an excellent technician.

Alaskan Air is very responsive to calls; there is a quick turnaround for a technician to get out to your site. I worked with James who is a super guy. Very knowledgeable and explains options for the customer.

Mathew and Jesus came to repair my system, being Mathew second time here after initially diagnosing the cause of the problem, he was empathetic and made eye contact when addressing questions concerns and recommendations. The work was done professionally efficiently. He was also very observation of my granddaughter and location for her safety.

I had the pleasure of having Dominic as my tech. He was not only on time , even a little early, but was very professional and thorough. It is this kind of service that keeps customers coming back. Good hire and all the best to Dominic in his time with Alaskan A/C

Technician was unprofessional, did not wear all the protective gear as was stated in prior correspondence (due to covid), and generally did not make the client feel comfortable. Made a scene when his technology wasn’t working and when his office called. Would not recommend.

Arturo was amazing. He came out late on a Friday night. He took his time and figured out what was wrong with my heat pump and fixed it before he left. It was all done in a couple of hours at a very fair price. Won’t hesitate to call again in the future

Efrin is one of the best service people you have sent to my house. I hope you pay him well. It has been a very rocky road with your company and I hope you are getting your act together. The service people are the only contact we have with Alaskan and it is imperative that you send good people. Efrin is a keeper.

Matthew was respectful, kind, professional, explained everything he was doing and made it easy to understand. I would highly recommend Alaskan air conditioning and heating they are a very reputable company

This was our first experience with Alaskan Air today 04/27/23. It was a very pleasant one, scheduling was fast and easy. We even had to re-schedule, and they were very understanding and flexible. The specialist, Jason Martin, was knowledgeable, resourceful, and patient. He answered all our questions, and was clear on the services provided and what was needed. We will continue requesting services from this company.

Mathew did a great job checking out my system. He listened to my concerns and acted on them. He did a thorough job. I couldn't be happier with his work.

Not satisfied at all , tjey charge me $129 just to tell me what was the issue with my ac unit. Turns out that was not the problem. I just give my momey for free..

Efrain was friendly, personable and efficient. He quickly diagnosed the problem and gave us three options for resolving it. We had already planned to meet with Alaskan Air in the morning to replace our HVAC so even though our AC wasn't working we elected to wait to discuss the replacement rather than pour money into the old unit. Efrain immediately called the company to make sure we were being taken care of. Here's hoping today's experience is just as good.

Antonio was well trained and he was able to explain everything he was doing so we had no questions concerning the work he was doing. He was neat and thorough. A very good experience overall.

James Gray is a fantastic technician! He has been with us through good and bad and keeps us cool and warm! He has taken a personal interest in our comfort by ensuring our heat pump is running smoothly and to specs. Thanks James!

Tavian was very professional and thorough explained what was done and offered a few recommendations. Glad we chose Alaskan

Seth was on time, attentive, paid attention to details. Seth responded to all my questions, professional, and patient. Thanks for sending Seth!

I had a service appointment on Dec 22nd, 2022. I received outstanding service from Rocky the Technician. He was on time, very professional, provided quality service, and attention to detail. What a great Company! I will continue to use Alaskan Air Conditioning & Heating for their outstanding support for all of my service needs.

I would not use this company just because their commercials are overplayed and really annoying.

I received services from JJ. Very professional individual and gave great deals.

Very professional. Arrived before scheduled appointment.

Had Alaskan Air come to my house on May 16, 2023 for preventive maintenence. The technician was JJ Chacon, and he was very polite, understanding, and respectful. He took the time to answered all of my questions so I could understand them them.

Work completed quickly and efficiently. Michael explained the problems and showed us pictures of defective parts. He answered our questions and was very courteous. Will call them again for future service.

I was very impressed with the service provided by my technician and how knowledgeable he was about the workings of my system both inside and out. He provided pictures of my unit located on the roof and explained what needed repairs and or replacement. I think he provided a fair price for the work performed and feel confident I will not need to worry about staying cool this summer.

Checked HVAC unit - determined the thermostat was the issue. Matthew was knowledgeable & professional. Thanks for your military service. Alaskan AC thanks for getting someone here as soon as you did!

I would not recommend this company. Their pricing system is just a way of gouging the consumer. I paid a lot for a blower motor replacement under the guise of paying more for service. The technician was abrupt and practically non-communicative. I was given no options other than to pay the one price I was given. It was in the middle of the summer, over 90 degrees in my house--felt I was held hostage. Buyer beware.

Recently my split zoning system in my AC system seemed to not be working. I had Alaskan come out and diagnose it. They claimed my zoning board wasn't working at all and I needed to replace it and multiple dampeners. They quoted me ~$5,000. I had another company come out and look at it for a 2nd opinion and they stated my zoning board was WORKING PERFECTLY FINE but it was simply a dampener that needed to be repaired and MAYBE replaced. They quoted me several thousand dollars less than Alaskan did since it was just a simple repair of a dampener needed. The 2nd company told me replacing a zoning board would be very expensive so I am not complaining about what the cost is. I am complaining about Alaskan lying to me telling me my zoning board, and I quote, zoning board system failed causing both zoning dampeners to not function. Recommend complete replacement of older zoning system as well as new compatible dampeners.Not only did they want to charge me $5,000 for the issue that wasn't actually an issue, they wouldn't send me a breakdown of a line item quote so I would basically be agreeing to pay for something and just taking their word for it. Ridiculous.Alaskan has charged me ~$2,000 over the past year and a half to keep my system maintained and did a couple of smaller repairs in that time. That plus $5,000 is far too much in that short of a timeframe.And they of course charged me the $129 diagnostic fee even though they wanted $5,000 for the work if I elected to go with them. This is a lesser complaint since I understand their time is valuable as well.Avoid Alaskan. They will intentionally take you for a ride

I had a new ac/heat pump system put in Sept 9. The thermostat was not connecting with the system so I had no heat - and it was getting cold. Kevin arrived within the time frame scheduled and went to work. He was professional, quick, and informative. He had to use a temporary thermostat while waiting for the permanent one to arrive. But he set up the appt right then. I was very happy with the service.

Seth Eagle was superior in professionalism and I would highly recommend him to all my friends. He is very courteous and respectful.
I’m very happy he was my service man.

Seamus the rep arrived on schedule. He called about 30 mimutes before arrival. He was knowledgeable and efficient in his review and service check. A pleasant young man who knows his job. It was a nice change not having a rep focused on selling extras . Well done .

Kenny did a quick job getting or A/C thawed & running again. He was professional & informative. Didn't up sell!

Every interaction I've had with employees of this company, from administrative to installation to service, has been incredibly positive. I needed emergency help last summer and Alaskan was the only company who could come out to help, saving me from having to find a place for myself, my pets, and the foster kittens I was caring for to stay where they wouldn't overheat. While the work is expensive, it is absolutely worth it to know that everything is being done correctly, and a maintenance plan can help with the cost. My service technician, James Crouch, worked on a very difficult repair for my system, not only making it run like new but also cleaning up what had been an eyesore thanks to an install company who did a terrible job. I would absolutely recommend this company for how well they take care of their customers.

Booked through Home Depot. .Seth was the Alaskan Technician. He was very knowledgeable and professional. He answered a number of questions on programmable Controllers and optimal layout of registers and returns.

Only do a response from owner if you are going to refund us. For a highly reviewed place, this company is absolute garbage. They came to our house this past Saturday to look at our AC and told us that there was a problem with the compressor and that they were going to have to replace our entire AC unit for $16k. Left us in the sweltering heat for the entire day and said the best they could do is come back for a consult and pricing for a new AC on Tuesday. Later that day I called another company at 10pm, did not expect them to pick up the phone, but they actually came out yesterday morning and looked at the unit and identified that the problem was the fan motor, which this company failed to do. They fixed the part and it is working good as new and will last for another year.For a licensed and well reviewed place, I'm pretty disappointed and at how dumb you people are. The fan was the most obvious thing and you did not even take the time to look, you just gave us your opinion and pushed us into buying a new AC. I am never ever doing business this company again and this is a scam company that is greedy and just wants you to buy a new AC and waste your time and money. Do not use by any means. I want a refund for the awful service you did on Saturday. Send the $129 back or we will be suing.

Charlie & Aaron are very thorough when doing their inspections. They literally found things wrong that others couldn’t. I definitely wouldn’t recommend anybody else besides Alaskan. They do really good work & have awesome products & services along with good people.

Shane was very professional & explained everything well. I liked the message with his arrival time & picture. He suggested a $500 + upgrade I didn't get but will consider it in the future.

Very competent, friendly and made the whole process seamless! Took extra time to install our Nest thermostat🙂. Very impressed with the quality and service Alaskan has always provided us! Would definitely recommend this company.

Efrain was the best. Superb professionalism. He seemed to take his time, he explained the problem, and gave a forecast on the unit.The price for the service was very fair,

i have been a customer of Alaskan Air for over 15 years and have always received excellent professional service. I have had several issues regarding manufacture issues during this time but the technicians have always been responsive to my needs and resolved issues quickly and thoroughly. Their maintenance program is excellent and provides me with assurance that my system has received the proper care for continued use.

The technicians did a very good job. Very professional. We're on time and very pleased with the service. They were also very good to our dog so they're welcome back anytime

Roosevelt, my tech, was very helpful and thorough. He gave me advice on future maintenance I can do that wasn’t given to me before.

Technician was most helpful curious polite and most informative. Would have him come back anytime. He is a real asset to your company.

The two technicians were very professional, thorough, and pleasant. They explained everything in layman’s terms including a very minor issue that they didn’t feel needed attention at this time. I’d highly recommend them.

Zach was professional, nice and knowledgeable. Fast and easy scheduling. Prompt service. Can't complain.

I recently booked a service appointment to get my AC unit checked before it got to hot. The two gentlemen that showed up, Mathew and Tim, were on time and very friendly and honest about their assessment with the unit. They left the area they were working on clean and everything was working well when they left.

Great quality inspection and excellent customer service!

Customer service was very polite and responsive. Asked questions regarding the issue I was having, and answered any concerns I had. The technician arrived ahead of schedule, and was very knowledgeable. Addressed all concerns, and even answered any questions I had. Also informed me of how to fix the issue if it were to arise again in the future. Very pleased about the service today. Would definitely recommend. Upfront about their prices, and willingness to help is amazing. The Technician’s name was Kenny, very great and honest experience.

$500. + 2 years in a row, staying on top of it.

Tech was great. Just didn't like the fact that I had to pay $130, to tighten some wires, that they installed. Seems a bit sketchy, that maybe they may have intentionally left them loose, so they could come out, and make more profit off of me. I may shop around for another company, when the time comes to replace unit. Katie Stangl

Great service. J.J. was professional and did a great job.

The technician, Mr. Burrows was very personable. He seemed quite knowledgeable of the systems, and explained his findings as well as recommendations for maintaining systems at optimal function.

As per usual, the service was more than satisfactory. The technician, Roberto, was attentive and performed his repair in a timely manner. I shall continue to recommend your company to my friends, neighbors and relatives.

Matthew is a great technician very professional and knows his job. Will how again.

Fan motor went out on our unit and they were able to have someone out to diagnose within an hour or so. Kenny showed up and was extremely helpful. He was able to determine what was wrong and explained it thoroughly. Great service!

These folks are amazing. My sister is actually the one who set the appointment but I am the one who owns the place. Alaskan Air kept in contact with both of us. The appointment time, for both diagnosis and repair appointments, was a 3 hour window. Both times the fellow showed up near the beginning of the time window. The work was done when they said it would be done, costed as much as they said it was going to cost and was done well. Plus the actual tech was a really nice, polite guy.

Technician Mathew is knowledgeable of product and demonstrated professional skills, positive attitude and very friendly. He certainly deserves more than just a five star rating.

Very satisfied with David's work. Everything went fine. He was on time, professional and courteous. Attention to detail in performing the service tasks was exceptional.Regards, Blair Jones

Zach was our technician and he was simply amazing! Came in to do his job. Explained everything he was doing. It was so quick and thorough. We will definitely be requesting Zach from now on!

Had a great experience with Alaskan air today. I worked with a technician named Steve who completely changed the image I’ve had of A/C techs. He was patient, spent time answering my questions, was extremely polite, and helped me find solutions to some of the problems I was having. All in all an excellent experience

Jason was early, got right to work, communicated great, and got the job done fast. I will definitely use this team again for all of my HVAC work!

We had a great experience! Thank you!!

The technician assigned to perform my AC tune up called to notify me he was on his way. In addition, he sent his photo by text. I guess it's policy to ensure customers know who they are when they arrived, although he showed up in a company truck any way.I was pleased he went over the results with me to make sure I understood. He also clean the outdoor coils. He did have to ask for my water hose to do the cleaning. Luckily I had one long enough. So I am wondering what would have happened if I didn't have one that reached.Other than the hose everything went well. No up sale, no fear mongering or suggestions of making unnecessary repairs. He appeared honest and stated that there are a couple things that should be replaced, but in maybe a year or 2.Overall excellent service, the special price was right and very polite tech.

My appointment was between 10:00am and 1:00pm. Made the appointment a week and a half in advance The tech finally showed at 1:30pm. Had a longer repair than expected. He jumped right in and got it all completed and cleaned up.
Thanks

Arturo was very professional and knowledgeable and fixed our problem quickly. The scheduling team was also very helpful and responsive.

Seth was amazing. He was knowledgeable, kind, patient and walked me through using comparisons so I could understand what was happening with the AC system. I will ask for him by name the next time I use Alaskan.

Tavian Anderson was very courteous and professional! Highly recommend this company!

They were out here within 30 minutes! So fast and efficient! The repair gentleman Kenny was awesome!!! Couldn’t have asked for better service!

Charlie DeLeon was very knowledgeable and explained everything being done step by step. In times were everyone is in a hurry it's rare to find someone with a little patience. He came, diagnosed, fixed & explained the whole process. I will recommend Alaskan Air but make sure you ask for Charlie.

Zach Romig was awesome and polite. Figured out the problem in less than 10 minutes and only took 20 minutes to get here.

My AC went out Sunday night. I was able to go online and schedule service for the next morning. Ziggy, my technician, was professional, knowledgeable and Friendly and had my AC operational with the replacement part that he had in his truck. I can highly recommend this company and Ziggy.

Jason Martin arrived exactly at the time stated over the phone. It only took Jason a few seconds to identify the issue but he made sure to confirm it by checking every aspect of my AC unit. Jason showed me what he was doing and went out of his way to explain it in detail. He was completely honest about price, steps I need to take, everything. Very professional service, will be using them again.

Everyone was very friendly and professional. Made sure the job was done right with every detail. They were also very clean and respectful. And we can definitely tell a difference in the home with our new unit. Would definitely recommend them to anyone looking for a fix or replacement!

Kenny was efficient and professional in diagnosing the problem with our A/C. He had the part in his truck and fixed it quickly. A great company to do business with!

Our technician Zack was great! He took the time to explain things about the AC unit to someone who knows so little about them. He was efficient and fast and we plan to use Alaskan for our next repair/service.

Tonight I got home at 7:00 pm and discovered my ac unit was not working in the high 80 degree weather. I immediately called Alaskan for service. In less than an hour James was at my house to repair my ac unit. Tomorrow is suppose to be in the high 100's. I was so pleased in the quick response to me needing a repair and sending him to my house so quickly. The repair was done in such a professional manner and rapid time period.This company is so reliable. The staff are so accommodating to the customers needs. There prices are reasonable as well. I highly recommend Alaskan Air Conditioning & Heating and will always use them.

Our technician, Richard, was very helpful to work with. He helped us troubleshoot and determine the problem and then explained the repair to us well enough we could understand as novices. He was friendly, timely, and efficient.

Turone and his partner worked clean and kept me up to date as the project progressed through the day. He made sure that I was notified when the gas line was changed out and took precautions to keep the workspace clean and safe. All of the old equipment was properly secured on a trailer and hauled away on the same day as the install. He left a good impression of Alaskan Air after the work was completed.

Today we had the representative from Alaskan Airconditioning & Heating, Matthew Moyer, coming over for our bi-annually preventative maintenance service.I normally don't leave a review but in this case I decided to do it because Matthew went above and beyond. We had a couple of questions & requests and he answered them all and provided more information that was useful. When I asked him to help me with something related to the control panel he didn't hesitated and resolved it immediately. That is what I call customer service and would certainly recommend Alaskan AC.

Technician actually showed up early. I was informed but was 10 min. Away. He waited for me to get home. I was grateful he did instead of making me reschedule. Very professional. Answered questions.

Charles did a great job explaining what needed to be done. I am confident it will be done right. He was not rushed and stayed until all my questions were answered.

I was having A/C issues and Alaskan A/C sent Seth out to diagnose the problem and within 5 minutes he had my unit up and running again I highly recommend Seth for your A/C issues Thank you Seth

My experience with Alaskan Air was excellent. Damian was very professional and informative. It is a pleasure having him perform my inspection. Great customer service.

Shane at Alaskan Air checked out my heating systems and yes they are l5 years old, but as far as I'm concerned working perfectly. He gave me several options for cleaning and maintenance which I thought were really costly. You do NOT get any tune up with this, check it out, service. But I really didn't think I would anyway. So I'll just wait till they die and get newer updates models. Although this check up was okay and Shane was really nice, I opted for nothing.

We were introduced to Alaskan Air by way of a special Home Depot was offering.
Arturo was our service tech. He was polite and professional, did a thorough job servicing and cleaning the unit. Took his time going over and explaining the results of his system checks. We were pleased with his work.

Zach arrived a few minutes ahead of schedule, he was polite, courteous very honest. The repair was done professionally and efficiently.

Our service tech Jacob was very polite & helpful. He wore shoe protectors while he was in our hour and also showed us a piece of equipment that could be put on the unit to help with the dust & particulates getting in the house. My husband & I are discussing it & if we decide to do it , we will call Jacob. He is a great young man & a real asset for your company!!!! We hope to have him as our service tech for many years to come!!!!

Check out of condition was quick and Tech stated blower was quite dirty. Was told he could clean it and would all be clean like new. I expected this to take some time. $750 for a 45 minute clean is excessive - a rip off. Was told he would have before and after pictures but only saw after pictures.

Roque was very detailed and thorough. He explained everything that he was doing, what he was looking for, where concerns could pop up and how they could be fixed. He was very polite and personable. I will definitely use Alaskan AC again!

I have been using Alaskan A/C & Heating for quite a few years now. They are professional, courteous, thoughtful and work in a timely fashion. I am absolutely pleased with all they do for me. Recently, Moses Delgado was such a blessing to us, helping us through a difficult and dangerous situation. He is to be commended for his work ethic & honesty. Thank you Moses.

Great service and Hector was a great technician

I had an air conditioning check up yesterday. Alexander Curtis called when he was on the way, arrived on time, and was very professional. Alexander did an excellent job performing the check up, replacing the capacitor, and answering all of my questions with courtesy and professionalism. I would highly recommend Alaska Air Conditioning & Heating and Alexander to anyone needing maintenance and repair.

Your nothing like you say on your advertisement. From the night we talked to your salesman it was 4 weeks before the unit was installed. They had to cut the opening to the attic bigger, put two big gouges in the walls I wish you could see how it was repaired, I think a 2 year old could have done better.... VERY DISAPPOINTED

Alaskan did a great job, Matthew was very professional and polite! I appreciate you and your company for excellent service!

Alaskan Air installed an AC unit for me. The technician was knowledgable, friendly, and courteous. It was a big job but it was completed in a timely manner. I was kept informed of progress the entire time. Love the AC! Thanks Alaskan Air Conditioning and Heating.

Instead of asking for a recommendation I want to give a shout out. For Heating and AC I cant say enough good things about Alaskan Air Conditioning and Heating. They have gone above and beyond for us the past few days. Richard and Larry are amazing techs who are working through our problems, answering questions and making solid recommendations. I will be calling the office tomorrow to make sure the right people know.

Excellent maintenance check up with JJ. Goofy radio commercials, but serious HVAC professionals in person.

My husband and I contracted with Alaska in Aug ‘22 to replace a 25 year old system. Although there was some initial miscommunications and supply chain issues, Alaska made things right and have been communicative and responsive throughout. Alaska may be a little pricier compared to some competitors, but they are an organized, responsive, and available team that are ready and available to work with you. Our main point of contact, Chris, has been great throughout the install process.Dustin recently performed a post-install inspection and did an excellent job. He was extremely polite, professional, and very informative. He pointed out that that home inspectors had missed a vulnerability in our carbon monoxide venting system that was related to the age and modifications to the home. Based on his recommendation, I plan on installing additional sensors at the appropriate level to increase detection. Dustin also adjusted all the vents in our home, increasing the efficiency of our system.Eunice has also been very helpful since the initial install. Her attentiveness and responsiveness helped me get the information I needed resolve my financing issue and secured Dustin’s services.

I want to first say that the technician was great. They were a day late from the promised same day service saying the promotion was over, but the billboard is still up. Problem was a blown fuse and a bad starter capacitor. The parts sell for about $35.00 max retail, and they charged $595.00 for parts and labor for less than an hours work. I wish I could make $560.00 per hour. That's more than the President of the United States makes....

36 degrees this morning and no heat. Alaskan Air Conditioning was recommended. Great service. Efrain was very knowledgeable, tracked down the problem, installed new parts and I now have heat. Will use them again if needed.

Thank you so much for the military discount. Your courteous and professional response is greatly appreciated. Times are tough nowadays, every little bit helps! You've saved my brother from the crazy Arizona summer heat. Thanks again

Tech Richard Cooksey showed up Sunday to check a/c unit from previous Friday. He found the issue & helped us immensely. He was professional & certain. He will be the one I ask for next time! Thank you Alaska Air Conditioning!! 5 stars for Richard C.

I will give 4 stars for the technician being professional and diagnosing the issue correctly. The 1 star is for the price i was quoted. My problem turned out to be a condenser fan motor, bit when i asked for a price to fix it he wanted $1200. That is just a rip off. I called naughtons and bought a motor for $180 with tax. I installed it myself in about an hour. I would never ever call this place again nor would i ever recommend this place to anyone! Even in my field as master mechanic, our labor rate is never more than $120 an hour. The audacity to try to charge me 1000 to instal a motor is insane!

Santos came out for a routine inspection and everything was working great. He left, I left to go shopping and when I got home the AC wasn't working. Santos came back out with Jay and it still didn't work. then Santos came out with James. James was bound and determined to get the AC up and running. and he did - about 11:30 that night. I don't know of any other company who would try so hard to fix something. These technicians are great. Alaskan is the only company I tell my friends about. If I could give these guys 10 stars, I would.

Michael with Alaskan Air Conditioning did a great job. On time, courteous, knowledgeable, explained everything, patient and will ask for him next check up.

Jason was so patient with all of my questions and was very friendly and professional. I will definitely use Alaskan Air next time!

Arturo Yepiz was scheduled from 10-1p...got a call and was rescheduled to 12-3p but didn’t show up until 3:45p. I requested a tune-up on my unit but he chose to do a Diagnostics check on it instead because my “thermostat didn’t work”, although it does work and turns on just fine. The thermostat had a low batter signal which the technician failed to do his due diligence check it and did not offer to change the batteries on it...when other Technicians in the past have graciously offered to change the batteries on it. Arturo insisted I needed a new thermostat and quoted me one for $204 because mine was supposedly “faulty”. The battery was changed on it and the heater turned on WITHOUT a problem. So why couldn’t he do that in the first place I wondered? I paid thousands of dollars for this brand new unit and I don’t appreciate this technician trying to take advantage of me financially by insisting I need a new thermostat when in reality I DON’T and insisting my thermostat runs only hard-wired when in fact it doesn’t (hence the low battery)!!! I needed the service but I didn't need to be upsold!!!

HVAC emergency repair, Jesus within one hour of call came, and was very professional. Will call and use service again if ever needed. Highly recommend!

Once again Alaskan Air provided us with prompt and courteous service. Hector was professional and a pleasure to work with.
Thanks

My husband and I could not be more pleased! We've had an AC system for over 10 years and thusly, we've had experiences with a few different AC companies. None of the previous technicians ever took pictures of the needed work and subsequent pictures of the performed work. Furthermore, Arturo made recommendations that my husband and I were able to feel comfortable with. We will definitely use Alaskan Air Conditioning & Heating for our cooling and heating needs.

Great company. Everyone I’ve dealt with is pleasant.

Very positive. Jerry T. Was thoroughandeplained every step of the six-month inspection. He serviced The a/c, checked the furnace, checked the thermostat and cycled both heat and cool. He reviewed the operation of the thermostat and checked the cooling temperature. He was courteous and polite. We look forward to having him service our system again I six months.

Responsive web site. Filled out form and submitted, got a call back within 15 minutes. Got a technician scheduled for later same day. Technician arrived on time after calling my cell to inform me when he would be there. Smartly uniformed, clean and courteous. Wore shoe covers and and removed them and put them back on each time he left the house to go to his truck. Completed the repairs efficiently. I'm very pleased with Alaskan. This is the 2nd time I've used them. David Murillo was excellent!

Technician was friendly & polite. Very knowledgeable in explaining the different circuits & what they do. Giving options & recommendations was acceptable. Thinking about enrolling in 2 yr membership. Thank you

Gave a very detailed report when maintenance was completed

Knowledgeable service force, thorough and courteous. Boot covers on and off every time entering and leaving house. Cleaned up own mess. First rate service of highest quality. Very happy.

This company has one of the best communication skills. The woman taking my call was polite and courteous. She made the appointment then sent me an email to confirm as well as a call the day before. The technician called when he would arrive and he was prompt. He explained everything he did while he was servicing the unit. He was friendly, polite and knowledgeable. Both visits from techs from Alaskan have been great. We are very pleased with the service and the company!

It was easy. Kenny was courteous, and very respectful. He got right to work, found out what the problem was, and fixed it. Answered my questions, and was very helpful. Definetely would recommend them!! Money wise, it's not the cheapest, but they came out at 7pm on a Friday night. So you are paying more for convenience. Still not as much as I thought we were going to pay!!

Great service by a knowledgeable technician. I was given an updated report on the condtion and life of the equipment, which allowed me to form a plan for the future. Would recommend to others.If your technician is Shane, you'll be in good hands.

I was blown away by the excellent service I received from the first phone call until the job was finished. This is a clearly a service oriented company that takes pride in what they do. I will absolutely use them in the future for all my AC needs and would even pay a premium (won’t tell them that). This is how you differentiate and earn lifelong customers. Well done.

Jonathan Pazos and his son Pedro were here today to install a replacement Roof Pac HVAC. They were very professional and I am very pleased with their service.Their customer service was excellent, could no ask for better service. They were friendly and courteous and took time to answer all of my question. They were neat and kept a clean area with finished.Ken Walston

Great experience with our AC technician Hector today. He was on time, professional, knowledgeable, and clean.He was respectful of our home and he did a thorough job. Our air conditioner looked and ran like new when he finished his work. Hector really takes pride in his work, pays attention to detail and is a very nice guy as well. Thank you Hector!

Tavian was great. He was friendly, personable and very knowledgeable.

Richard is a wonderful tech. Very personable and knowledgeable. Explained everything that needed to be done, showed me pics of issues.

I appreciate that Alaska Air-conditioning enables us to track when the technician is on their way and how far away they are. I was helped by Jeremy who showed up on time. The uniforms really build credibility. He did an inspection, and found an issue with the voltage enhancement system, which I wasn’t expecting to have to fix urgently. He explained everything in detail and did it courteously. I went ahead with the service + fixing the issue and paid about $760 for the whole service and then enquired about any frontline workers discount about 30 minutes later. He said the most they would offer is 10% and that he would talk to the billing department/office staff to facilitate that refund since I’d paid it prior to the end of the visit, which I really appreciated. Not even 30 minutes after the end of my service, I got a message back from Jacob who was super understanding and really gracious towards healthcare workers! He went above and beyond to facilitate the billing issue and I expect it to be resolved this Monday, which I’m sure they will because they’re punctual. Marisa on the phone was such a pleasant customer service agent too! Will definitely be using their service henceforth. Thanks so much you guys!

The best experience I ever had he was professional clean and a very hard worker

Alaskan Air was great. During a very hot spell our A/C went out . They came out the same day to fix it. Great service very friendly.

Had 2 different techs come out. The first one, showed up, ran pressures decided it was over pressurized, then discussed dumping the cooling refrigerant into the atmosphere on top of not being able to “diagnose” but just dump the refrigerant and that should take care of things. It could be x, it could be y, I don’t have my device to recapture the coolant, so I’ll just dump it and it should fix the problem. Took the diagnosis fee and left. All within 10 min. After several calls and complaints- agreed to send a different “most experienced tech I have” and see what he says. Comes out states is compressor and over pressurized lines- was “authorized” to give me 25% off a system tuneup package-present 4 of them. 1800-4K. Wanted an answer immediately and pressured me into deciding because of the compressor shortages and issues getting them. Jacob promised throughout this all we’d be given our diagnosis fee back, and would be handled by him going forward. It’s 4 months later- have yet to receive my money back, receive a call back from Jacob, or Gary. I have yet to receive a call back from Phoenix office either. My advice: don’t ever use this company. High pressure sales tactics and refuse to do Followup or perform customer care.

Shane was on time and quickly diagnosed and fixed the problem. Alaskan was very responsive in getting him out on Labor Day, a full day earlier than anyone else could get out here. We will definitely use them again.

Art was prompt, courteous, and knowledgeable. He immediately determined the issue with our AC unit and gave us several options and prices to resolve the problem. It's my opinion that prices were a bit higher than competitors, but I'm a firm believer that you get what you pay for. Even with the higher prices, I would definitely call Alaskan again for HVAC repairs. Thanx, Art, for yor professionalism!

The service we received was horrible. While one technician seemed knowledgeable, the other was useless and in the way. They took the pads out of our heater and left them laying on the roof, among many other things. I called to express my concerns and I was told the General Manager doesn't take calls he's to busy. I would not recommend this company under any circumstances.

We had a very positive experience with Arturo L. at Alaskan Air. He was knowledgeable, polite and thorough. We would definitely recommend him.

Zach was professional and called ahead of time to advise he was on the way. Upon arrival, he got right to work and located the issue immediately. The old part was removed, a new one put in, and I had cold air again!

Paul Clark was the most thorough and knowledgeable tech I've had in my last 4 years with Alaskan. Instead of spending 10 - 20 minutes like the other techs and not knowing the system, it was obvious that Paul knew my system and was dedicated to giving an excellent service!

Seth was a great. He took the time to answer my questions and was professional and efficient.

Paid 50 dollars for 1000.00 estimate to replace a 80 dollar fan relay board, replaced myself in 10 min. Won’t use again.

Alaskan Home Services stands behind their work and the product they sell. Our Rheem heat pump was bought initially through Home Depot and they are their contracted provider- and they installed it. We had issues during the first year with the heat pump and between Home Depot and Alaskan we had everything taken care of and now over 3 years later- still going great and we are pleased. Their annual servicing on our heat pump is always professional on time and everything left clean after they leave. I will continue to use them as my go to for HVAC needs.

Wasted 6 hours over the course of 2 days waiting for a service appointment. And this is with a service plan in place. Bought 2 Rheem units from them for my split level home that have literally required major maintenance almost every year, tying me into expensive service plans every year to avoid a catastrophic expense. Can't wait to be done with these folks.

Service tech Arturo was very friendly and professional. Did a great job. Would highly recommend Alaskan air.

He was very personable. Followed work sheet exactly and all his work was time managed. No slack always on the move. This is the kind of employee that I do hope you can keep. He will be a great asset to the company.

The company, as with most larger companies, doesn't have a system in place for good communication. Normally, i'd review less well for that, but the tech that came out - Shane - was helpful, professional and came as a relief at the end of a hot day instead of an extra frustration on top of a problematic AC system.

I couldn’t be happier with Alaskan Air Conditioning and Heating. Their technicians arrived on time and completed the job in a timely fashion. They were professional yet regular guys that I felt comfortable having in and around my home. I will be recommending Alaskan to others who require HVAC installation and/or service.

Seth eagle was a amazing technician u need more like him!

Just purchased a new A/C unit and from the sales advisor to the installers and the techs who cleaned and sealed our vents were awesome. We have had the new unit for 2 months now as promised the new unit is saving us substantial money over the same period last year...... and we had a hotter start to summer this year. Thanks again for your professional and friendly service you all are amazing..... oh and did I mention their wonderful office staff? Yup them also.

Bought an AC unit from Home Depot who subcontracted it out to Alaskan Home Services in Tucson, AZ. I chose HD over several other smaller companies because I believed I could trust they would stand by their product and that has been my experience up to this date. I believed the AC unit would actually come from HD and Alaskan would be responsible for install. When I went in to Alaskan to pay for the services, I didn't think twice about product versus install. In the paperwork Alaskan gave me was their commitment which included verbiage to the effect of disposal of the old unit, labor and materials, ect. Also, in that packet of information was a 30 day money back guarantee given for any purchased unit. It doesn't describe specifically what circumstances the guarantee covered - it simply gave me a 30 day money back guarantee. AND, it was not brought to my attention that I needed to sign it. In fact, I never saw the signature line on the second page. I basically thumbed through the We promise to do this and we promise to do that stuff. I wasn't told I had to sign that paper so they would be required to keep those specific promises. . . .The 30th day landed on a Sunday and no one was in the office and so I called the next day to arrange for the return of the unit - it doesn't matter why - and I was told I couldn't return the unit because technically I was 1 day after the 30 days. When I looked at my contract, I actually signed and paid for the unit on 3/4 not the day it was installed and was several days from the 30 day deadline.Now, Alaskan says I didn't sign the particular paper with the 30 day guarantee but they sure took my money. HD says they have no control to make Alaskan honor their guarantee.Do not do business with this company and while I have spent 100's of thousands of dollars with HD renovating homes over the past 20 years, if they do not hold Alaskan responsible for this promise, I will not be doing business with them again and will exclusively take my business to Lowes.I plan to take this to BBB and to write reviews in as many places as I can so that if HD won't protect its customers, at least I can try to warn as many people as a I can by telling my story. STAY AWAY FROM ALASKAN!I am considering consulting a local attorney to see if I have any rights and am in the process of researching what HD's responsibility is to its customers when they subcontract out work. I cannot believe it just ends there.Alaskan: Get rid of the 30 day guarantee if you have no intention of honoring it!Do not use this company and consider going to Lowes and hope they stand by their customers when their subcontractors do not keep their promises.Donna

As commercial says Alaskafication was performed several test were completed and was shown results and pictures and recommendations. I like that it was guaranteed for a year not to break down so they must have done a very thorough work. Love the commercial. And the pricing was very reasonable. 100% satisfied

This is an amazing run business! When I called them to schedule an appointment, they actually listened to my concerned and did a great job getting someone out to my house as quickly as possible. That was followed up with extremely professional specialists. They were respectful, professional, and courteous, starting off by listening to my concerns then thoroughly explaining the process. The specialists quickly determined the problem and then repaired my unit on the spot for a very reasonable price. I recommend this company to anyone looking for A/C repairs!

Great team. Friendly, fast, knowledgeable, and professional. Will you again

The technician was curious and quickly diagnosed the problem and repaired as quickly as possible the prices weren't very high and the techs that have been here are always nice and knowledgeable. I would recommend Alaskan AC to everybody for your HVAC needs.

Seth was very courteous and professional. He explained in detail what needed to be done. He gave us the very best possible price and also suggested no cost financing which is a big help. Thank you Seth.

Johnny came out on a sunday night had to drive quite a ways, wasn't grumpy when he got here, was respectful and did the job, found holes in my roof and gave suggestions on what to do, and also. I loved his tattoos!!!!!

Overall rating is very positive. Technician kept us appraised of his arrival time. Once on the ground, went through a very detailed diagnostic to isolate the source of the problem and quickly discovered that the problem was in fact was one of the breakers at the breaker box. He dealt with the issue responsibly and professionally. Thank you for a job well done.

James was not a very personable person. He lied to us and told us our landlord didn't want to pay for the repairs. Talked to the landlord and she said that when she talked to James first of all he was short with her and he told her he had to order parts and he was booked tomorrow and that he couldn't repair till at least Thursday so she told him she'd try someone else as we are a older couple and we can't take the heat very well anymore and we needed the A/C now .Is your company so small that someone else couldn't come fix it . And now I feel bad because we choose to call Alaskan .Word of mouth your best advertisement or worse business ad. This mouth will not be recommending you to anyone.

Our Rheem A/C was purchased and installed by Alaskan. We had a maintenance contract with Alaskan. We did not realize at the time (it was in fine print on the reverse side of our contract). that Alaskan, not Rheem warranteed the unit. It was portrayed to us us that the Alaskan maintenance contract was for discount on labor and gave us 2 annual checkups. We became unhappy when we were told we needed to have the unit oiled at the next service which we misunderstood was a necessity and covered by our maintenance contract. However, we received a bill for this. Therefore, we did not have service for 2 years and then found out that Alaskan guaranteed our Rheem unit and because we had not had service, failures and manufacturing defects we had to be paid by us (labor only was discounted). This has been expensive over the years.Therefore we are unhappy with Alaskan and will not replace our 10yr old unit with them. Their techs have been excellent in more recent years. However, the techs do the invoice on their pads and once we were overcharged a considerable amount which was remedied by the Phoenix office. More recently it was recommended that we replace a unit surge protector at a discount which we did as did our neighbor. Alaskan had charged her considerably more than us which she appealed successfully with a copy of our invoice. The techs have been excellent in recent years, but we shall choose a different company for a replacement unit.

When the A/C cut out, I called the company that I had install the system, Alaskan Air, and they sent out a technician, Richard Cooksey, right way who promptly diagnosed the problem, scheduled and competed the repair complete with photographs and a clear explanation of what went wrong. Tucson summers, especially during monsoon can be brutal and the quick turn around time really mattered.

Damian was very in knowledgeable and gave us excellent service and advice on our ac unit. We had an independent contractor come out and tell us that we needed to replace our entire system, but damian found a way to repair the real issue without spending a ton of money to replace it.We are pleased with his service. Thank you!

Matt and Jacob were very professional during the whole process. You could tell they knew what they were doing and made sure everything was done the right way. I’m very happy to be working with Alaskan Air! The customer service alone is excellent!

JJ was very prompt and professional. He cared not only for his work but added the personal by getting to know me. It's like we've known each other for years. It doesn't hurt that he's a fellow veteran. Have many happy memories with you soon to be wife and have many kiddos 👶

Service tech Kenny was on time, diagnosed my AC system and had my AC back up and running in no time. Very pleased with the prompt and professional service I received from Alaskan Air Conditioning!

Mathew is a straight shooter.Recognizing my construction background from conversation and speaking to me plane about the remaining life of my unit.A credit to his profession.If all Rep's are on the ball like him I recommend the service

It's always a pleasure having their technicians show up. They're on time and responsive. They provide straight a forward diagnosis and are always willing to help you figure out a plan. I will continue using and recommending them.

I just had my ac serviced by Charlie De Leon from Alaskan Air Conditioning. I am so impressed, he was professional, courteous and explained exactly what needed to be done to get my air conditioner up and running. I can feel the cool air already. Thank you Charlie and Alaskan Air Conditioning *****

I was very impressed with the team from Alaskan Home Services that installed my new air conditioner. Jonathan Pazos and his son Pedro were courteous, polite, professional, and very knowledgeable. When they ran into a problem during the installation, they stayed past 9 pm until they had the new air conditioner working and blowing cold air for me. I was very pleased with their tenacity, persistence, and hard work. The only reason I only gave them five stars is because the website wouldn't let me give them ten stars. Their outstanding effort was a perfect example of the best that American industriousness has to offer, and Alaskan Home Services should be proud to count Jonathan and Pedro as associates.

From the operators who answered my calls, the reasonable pricing and our tech Shane, who came out on two separate days to help us, Alaskan AC is awesome. We highly recommend them! Thank you for actually answering your phones after hours instead of sending me to an annoying answering machine, like your competitors! We will be using Alaskan AC going forward and will highly recommend them to friends/family! Thank you!! ❤️

The technicians were nice. I thought they were going to do more to clean out my ducts. They did not cover the other vents as they cleaned so they got dust all over my furniture as well. I would not recommend this company to anybody.

The technician was very knowledgeable and honest. He did a great job explaining his findings. If and when future work is needed I will certainly request him.

I previously posted a negative review of the company because of some miscommunication on both sides. Gary stepped up and made it right, fixed my system at his own cost. Unfortunately, Rheem is having a problem with its evap coils and companies like Alaskan get stuck in the middle. In this case, they did the right thing by the customer and in doing so, have insured themselves of a lifelong customer who will purchase the next system from them a well.

Got a quote for a new swamp cooler and install for $4500.00 (mind you I currently have one, so duct work, wiring, etc. not needed plus the cooler unit at home depot is only $800; which means Alaskan is charging almost $4k for their labor). Called the Cooler Guy and for all the same work (install/unit) the price was $2k with a better warranty and a 10% military discount. Alaskan is a rip off when it comes to swamp coolers (it's just not worth their time so they upcharge). Good try, Alaskan...I am too smart to be taken advantage of!

Service tech, Efrain, was very professional and explained the service conducted in an understandable manner. He did not try to push unnecessary services like other companies have in the past. Will use Alaskan AC & heating for all AC & heating needs. Great job guys.

Jason was right on time, very professional and explained things to me. Also, he didn't let my dogs bother him. Great service.

Matthew was fantastic! He was here quickly. He explained everything and communicated with the landlord. Of course he fixed the issue quickly. Thank you Matthew!

Brandon was very professional and got the job done quickly!

Jason was very helpful in explaining the issues with my AC unit. He was also very quick to repair the problem. A bit more expensive than I thought but what isn't nowadays?!

Mathew was a extremely professional and knowledgeable. Would recommend

James was very professional. He was fast & efficient even though he was training a new associate. This is my first experience using Alaskan. I would recommend them to my family and friends.

I always dread any time anything happens to my air conditioning, living in AZ, AC is a must. My air conditioning recently decided to stop working and being that I am a single mom, I don't have a lot of extra cash. I had over 5 companies come to my home to give me an estimate and honestly, Alaskan and their tech didn't even compare to the others. From the minute I called to make an appointment to the time the tech left my home, I felt like all my concerns were addressed without my wallet taking a huge hit. I will be using Alaskan moving forward as well as recommending them to my friends and family.

The service was very professional. Did not try to up sell or sell me something I don’t need. Looking forward to getting an estimate soon for a new system and expect Alaska to be fair and reasonable, like they have been for the last 10+ years.

The tech that came out his name was Damien . He was very knowledgeable about his trade and didn't try to just sell me a new system right away he did say that that would be the best route overall but not much only option and I was very happy with that ..the last company that I had come out that was there only solution was sell me a new system and I did not appreciate that at all ...would say Alaskan is not the cheapest in town but they do great work and have great techs would use again 10/10

From beginning to end, the experience was amazing! The customer service agent, Kayla, was so sweet, understanding, and helpful. We explained our AC stopped blowing the cold air randomly at 9PM after a 111° day, and our 6 year old was not handling it well! She was very empathetic and was able to get us an emergency tech to us within 20 minutes! Shane, our tech, showed up and was so nice, polite, professional, and sanitary with everything going on!! He checked out our system, gave us our options - all which seemed cost effective enough to us - and promptly got our system back up and running!! He even gave us pointers (first time AC owners!). We appreciate the help and overall great experience! As two women, we didn’t feel bamboozled, taken advantage of, or dumb about not know what the heck we were looking at. Thanks Shane and team!

Ivan was not able to come at the appointed time however, he called a couple of times to make sure we were in sync. When he arrived, it was at the agreed upon later appointment and he was very professional. In fact, I told him that I would request his service when I need to call again. Very professional, personable, kind and neat. The kind of service visit you wish for. Thank you, Ivan.

The woman who took my initial call was friendly, helpful & efficient. I wasn't expecting same day service, but she was ready to send someone out!I chose to schedule for the next day instead. Richard showed up on time, using all the covid protections. He also was very friendly & helpful. Very knowledgeable & had no problem explaining the system to me as well as the service options that they provide. He went right to work, had a great attitude & did a wonderful job on my house.I would recommend this company & it's employees to anyone! Keep up the good work!PS Now my house is freezing, LOL!

I am being nice by giving 3 stars. We paid for a regular maintenance check up. We were informed that our 1 year old unit had major and expensive issues. We contacted another company for a second opinion, and were told that we needed a $40 part, AND that Alaskan had performed NO maintenance!

Technician was polite friendly and gave an honest assessment of what was needed without trying to push more expensive alternatives. I have used Alaskan for several years now and have never had a bad experience.5/2021: Used them again today. Same experience. Friendly polite. On time. Worked hard and did everything expected. I will continue to use them.

Ken was an excellent representation of professionalism and knowledge that represented the company well. He had credibility and was honest about the sales and installation. Installation by Jonathan and his son was the best that can be done. Professional, courteous and true professionals at their craft. They went above and beyond to make sure the installation was done to perfection and left the area cleaner than when they started. Will use Alaskan A/C from here on out, absolutely the best.

Tim was SO NICE and professional! I appreciated how friendly and curteous he was during maintenance and available for questions!

A month and a half ago I had the ac system checked for summer. Everything checked out good. June 15th system running hot I came home and my house was 82⁰ but my cooler was set at 76⁰. I went up to the roof and the side panel to the unit was not attached to the cooler. I went inside and called Alaskan 4 times before someone returned my call. I was told there's gonna be a 129 dollar fee for a diagnostic. They said they would be here between 12 and 3 the next day. He was here at most maybe an hour. We were informed that a new capacitor was needed at 490 dollars. I couldn't afford that and he said ok then 351. I had no choice being that the temperature is 115 and above outside right now. Unit is fixed and working even though I'm extremely unhappy with the charge of 351 dollars an hour for labor. I called the next day to find out how they charge. The lady I spoke to on the phone had no idea on the pricing. I told her how outrageous 351 dollars an hour is and I also don't understand how they changed the price from 490 to 351 within seconds after telling them I couldn't do that. I was told a manager would be able to call me back within 72 business hours I do NOT recommend this company to anyone.

I had Alaskan come out to check my air conditioner and the service technicians were highly experienced and knowledable and knew exactly what was wrong with my air conditioner and fixed it immediately. Where I had other companies come out & they seemed not as professional & couldn't quite explain to me what was wrong with it. I will definitely recommend this company to others and I am very impressed! Thankyou Alaskan!

Efrain was on time and did a thorough job. He showed me what was wrong and explained the repair. As a bonus, he was friendly and personable.

Diagnostic call out scheduled between 4-7pm. Technician only arrived after 7:30 pm. Working in the dark with only his phone as light. Could not repair and suggested whole unit replacement with verbal estimate >$8,000 for mini split unit. Cannot fault the technician, he did the best he could do to identify the problem

I have a home warranty plan with another company. However, they were not able to come out For four days. I could not wait that long. My AC without it was almost 90° in my house. I called the Laskin they came out that day and repaired my unit at a very fair rate in a matter of no time. I highly recommend them!

Service guys were on time and professional. However when the price was quite high for a less than three year old unit, I called to inquire about the $800 price tag (for the ‘band aid’ solution—could have gone as high as $2,500), I asked if the techs were paid on commission? I was told that was ‘confidential payroll information”. One would assume if that was not the case, the company would be delighted to say it. I have had three other companies opine on this rate, which included NO NEW components, and only installation repair. Each company stated it was exorbitant for such work. Of course in Arizona we are grateful to anyone who shows up, smiles, and gets our ac going. However I encourage everyone to ask lots of questions. Yes, I saw photos (mine?), but as a non Ac professional, I can be told anything. Just know, it is possible that the techs are paid based on commission, so the incentive is to drive up your bill. I have three companies coming to inspect the work, based on the photos (which I am delighted to pay for and share the results). I will report back. In the meantime, beware. Pleasant and professional isn’t everything. (It was the first thing I was asked when I called to inquire ‘were the techs on time and pleasant)’. Frankly, that isn’t what I am paying for. I am a 60 year old woman that needs to make these decisions based on information I can find. I hope this information helps you.

Seth, the tech that came out, was a very nice man, and very helpful. Complete professional, very forthcoming with information, and opinion. Will 100% keep Alaskan on my service provider list!

An A/C company I was a client of for years performed a scheduled inspection on my system. I was told my system had to be replaced for $25K. I was suspicious, so I called Alaskan. Techs Matthew and Brandon were OUTSTANDING! It turns out, I DO NOT need to repair or replace my unit! THANK YOU Polar Bears Matthew and Brandon.

Very professional, on time and courteous. No high pressure sales pitch. Recommended what we needed done and left us with prices to go over at our leisure. Good job Jason!

Jeremy is very professional and provides a very thorough inspection and service of the unit. He explains things well and suggested how to keep the unit well. I commend him and the company.

JJ Chacon was incredibly helpful, professional, friendly and thorough during his inspection. Would recommend him 100%

They did come out same day but they weren't interested in helping us as our AC is old. Recommended a new system starting at $16 grand. Called a handyman and $125 later I had AC again within an hour. Lessons were learned.

I liked that they kept in touch with us at all times, an appointment reminder, a “technician on the way” notification, a picture of the tech that was coming, an emailed report within minutes...Our technician, Jeremy, was professional, knowledgeable and personable.

I've been using Alaskan for a few years now for regular maintenance and repairs and they've always been courteous, punctual, and professional, no matter who the technician was. The last technician, Rocky, was very thorough and caught some major issues with my system. He found a gas leak on the gas valve to my heater. They were able to get the part and replace it two days later under warranty. He did a great job explaining to me the issues and worked with me on which repairs/services were most important. Overall, I'm pleased with their service and hope they keep doing a great job!

Way overpriced! Did not come same day and it was not free. Just needed one small joint soldered and a charge of freon. Told me it would be $2400. I said no and got charged an excessive diagnostic fee to tell me what I already knew (I paid the fee). Wound up going with someone else and it only cost $400! I am a contractor here in Tucson and would never rip people off like that! Same day or you still pay! Shop around folks!

Will go above and beyond for customers. Alaskan has been able to help keep a very stressful experience (as they had to fix the mistakes of another company) as painless as possible. James, Jason, and Gary have been great every step of the way and hopefully have everything fixed.

Jason was very friendly, and knowledgeable. He shared different product idea's for us to consider. He was clear and informative about the questions that we had. He was not pushy about the products and memberships available. We were very comfortable, and extremely satisfied with the services. Thank you Jason!!!

Professional, friendly, patient, knowledgeable. Overall good experience. Always good to see Seth. A real asset to your PR as well as a great technician.

James is extremely knowledgeable and very professional. He visited the first day, needed a part and showed up exactly on time the next day with the part. He went through a lot of work in the heat to install the part, and the whole time he was courteous and very positive. His work was impeccable, down to making the A/C and furnace look better than new as he cleaned up the entire area. I would request him anytime and rest assured that the job would be done professionally. Thanks James- Thanks Alaskan for hiring guys like James.

Zach was awesome! Very knowledgeable, professional and courteous throughout the visit. He offered us multiple potential solutions to our problem with zero sales pressure added. Will definitely use Alaskan in the future.

Alaskan Air Conditioning customer service is on point! From the beginning when we called to schedule the appointment the representative on the phone was kind and helpful. Just before the appointment we received a text message with a professional photo of the tech that would be arriving at our home with additional information, fun and gave us a sense of peace like we knew who would be knocking on our door. The tech called to let us know when he was on his way out and when he arrived he was on time, thorough and knowledgeable. Answered my questions and went above and beyond to help us. We are happy with our choice to use Alaskan Air. Thank you!

Zach was great 👍. He said he needed to order a part and would have it installed asap. He even had a welcome from the dogs 🐕. Thanks.

I used them for the first time this summer, and I have to say I was very pleased! Gabriel and Efraín were the techs that came out, and they were very kind, friendly, professional and knowledgeable. A+ service all around!!!

the technician was very helpful and knowledgeable. that is the only reason that they get one star. he replaced a fan motor and a capacitor, 300$ for the capacitor and $800 for the fan motor. i just did a search for the parts, the capacitor is $19. and the motor is $97 on the highest one i could find. i am a business owner and would never charge 1000 % mark up on products. i will definitely tell everyone i know ( i am in construction) about how they gouge people in need just because they can. i am now going to every other web base reporting site to do the same.

Great job!!! Took care with everything they did. Great job of cleaning up and I liked how the two men worked so well together, had a great time comradery! Would highly recommend!

Shane is professional, and listened to what our problem was with our A/C. He was able to diagnose the problem quickly, and gave us two options. He left to get the necessary parts and returned in a timely fashion to install.He is courteous, pleasant to talk with, and corrected the problem.We appreciate the quick turn around time, especially since we called on Sunday night, and Shane was able to come out Monday morning. Much appreciated!.Shane represents your company well.Thank you.Sherri and Bill CamarilloGreen Valley, AZ

On time, professional, pleasant, explained everything. I would definitely recommend this company. And I just love their radio commercials!

James G. was extremely customer friendly and caring. He explained how to clean the electrostatic filter properly. He also suggested an additive to the AC which will replace missing oil and reduce the noise of the unit.In all, it was a pleasant experience. We have been Alaskan customers for 10 years and found James G. to be an outstanding representative. We shall ask for him for our next tuneup.T & J

The service was prompt, the technician was super kind, personable, and knowledgeable. Kept us informed of what he was doing, and even gave us tips on how to extend the life of the AC system. I would gladly use this company again.

Excellent communication skills. maintenance done thoroughly, With images of all components and completed work

Alaskan's John did a full service clean-up and repair of our aging furnace system. He cleaned years of dust and fur out of the blower, replaced a capacitor, tuned the motor and replaced the filter. The furnace runs so quietly now. I am very happy.

Bait and switch.. Was quoted $240 per year maintenance, 2 year minimum, $480 total on the phone by Casey. Told Casey I was ready to sign up for the 2 year service contract. Asked for email confirmation but was told the service tech would give it to me when at the house. Wanted them to service 2 units and give me an estimate to repair the 3rd. Arutro came out and proceeded to do the maintenance on the 2 units. The first one he spent about 25 minutes on, the 2nd unit about 5 minutes on. Arutro then presented me with a invoice for over $1,000 for the service. I ended up paying him $228 ($114 each normal service call). To make matters worse, Arutro asked if I wanted the air filters changed. Told him yes and set the new ones out. He then told me he replaced them, which was not true (I have date / timed stamped pictures showing the dirty ones vs. clean that I changed out).Cute commercials but deceitful work and billing practice.Second post.Just got a 'no-reply response about an hour ago saying they could not find me in their system. Funny, I have 13 emails from them and an invoice I paid with a credit card. Evident they do not want to reply in writing because I'm supposed to call them....

Very thorough in servicing the unit. Excellent service.

Roque and Arturo were very professional. They did a detailed inspection and explained everything that was wrong with my system. They also typed up and provided a health report on what they recommended be done for the system. Would highly recommend their company.

The service visit was very efficient. Kenny was friendly, polite and professional. He explained what the service entailed and once he was finished he explained in detail the status of our system. Overall the service visit was great! Thank you Kenny.

Alaskan came to my house three different times. Each time they came more work “needed to be done” to the amount of $1999.95 the last time they came for a “aeroseal” my house is less than 15 years old and has all flex ducting. I don’t know if they thought we were ignorant or what but they now are billing us for a service we never had done. They never called us back so we told them just not to worry about it since we didn’t need it anyways. Keep getting calls from Gary apologizing. I don’t want an apology I want my credit back and not to be charged for something I didn’t get. Nonetheless BBB complaint is due for them. Have a statement from Fortiva (their finance company) that says I owe money. What the

AC went out and they had someone at the house same day. All employees were professional , courteous , and good at their jobs. Thanks to Dylan, Bryce, and Ben for the install today! And thanks to Branch Manager William for the call this morning!

Was late and not very polite and tried pushing a very expensive maintenance plan on me. Not very happy with them this time. Also seemed like he didn’t want to fix my system because a i turned down the maintenance plan! Again not happy with service.

Seth was very nice, professional, and on time. He also addressed all questions and concerns. I would definitely call Alaskan AC in the future.

Arturo was very professional and careful about the current standards and issues of safety surrounding Covid -19. He cleaned and made our AC run like brand new again!We will use Alaskan service from now on!

Paul was very friendly, professional and honest. Last year the company I was using at that time told me my 16 year old air conditioning unit needed to be replaced. Today, when Paul did my semi-annual maintenance he replaced a couple of parts and told me my unit would last another 4-5 years! I am very impressed with Alaskan and that they are all about customer service and satisfaction.

JJ C. Was a great and knowledgeable Tech. Pointed out a potential safety hazard that was corrected and item replaced during visit

James and his team were great.They were very professional and courteous, extremely knowledgeable and very fair!My AC feels super cold 👍🏻------I posted the first review a year ago.I was impressed with their service and called them again for a tune-up this year jnd am ust as happy with the service.Ephrain was great ...these guys know their stuff!!

Cesar and Mike were very thorough, polite, and friendly. It was my first time using services from this company and it was a good experience. They explained the things I did not understand and showed me where the issues were with my AC unit. Highly recommended!

Efrain showed up 3 hrs due to an appointment being cancelled and got right to work on fixing the problem. His customer service and professionalism is way above standard. He listened to my concerns and the problems and troubleshot and went above and beyond the normal house call to make sure everything was running excellently. He even pointed out that my AC was missing an important component that would have saved me from water damage. I highly recommend not only the company but service technician Efrain.

JJ Chacon was great, very knowledgeable and spent time explaining to me any questions that I had for him. He’s a great asset to your company. thank you, Cindy Tountas

The men you sent were professional did there jobs and were very respectful. They made the company look very good I would highly recommend this company because of these man. Awesome a/c unit.

Great service! He called to let me know when he'd be here and was very professional, nice and knowledgeable. Appreciate it.
2nd visit: James was awesome! Thank you!

Roosevelt did a great job. He reviewed all aspects of the inspection and showed photos of the system.

Savanah has been amazing every time! However, Cassandra was very rude and condescending over the phone, very unprofessional when answering the phone (didn't even identify that we called Alaskan ac, just said this is cassandra).Had a few good experiences prior to this one. The tech that came out his time didn't seem to know much about our AC units.Not sure if we will continue to use this company after this last experience.

Matthew and Brandon done an excellent job with the maintenance on the heat pump. Stayed in contact with us arrived on time very clean personable and professional. Would re ommend them to anyone.

Did poor work. Asked to check heater, he said it worked but when needed it it blew cold air, they called me and I told them about issue, they would look at it for anouther 80 dollars, so much for the 1 year guarantee!!!!

Technician was polite and early to check the heating system. Of course, he found something wrong. I didn't like having to pay in advance before he started fixing the unit. Also, I wish he would have offered to show me the replaced part because I forgot to ask before he left.I had the limited service plan, so the price for the fix was less than the normal, non-service plan price. Confusing. It seemed like I was saving money when actually I had no idea what a normal price should be.

Our technician, Tyler was very professional. I appreciated that he took the time to explain in detail with photos of all the work that he performed.

Jeff, our tech, was on time and courteous. After inspecting the a/c unit he told me about a couple of items that need to be addressed but said the compressor and the rest of the unit were in pretty good condition. That was not what I was expecting to hear since the unit is 24 years old. His honesty and straight forward approach were much appreciated. I will call Alaskan to complete the needed repairs and would encourage anyone needing HVAC service to call them.

Damien was awesome! Walked me through the whole process and showed what was completed gave tips to help prolong the units life and was able to get me back on the Alaskan member program.

scheduled a tune up service through home depot. got a text confirming appointment with a 3 hours window period. No show and no call on day of appointment. Not a very good first impression and if this is how they treat their appointments then I wonder on the quality of their work.

Everything went smooth. The employees were all well spoken, new their jobs, and handled themselves very professionally. From the salesman Jacob, the technician Dustin, and the installers Jesus and the young man who is taking over for Jesus I only have positive things to say. I'd recommend them in a minute.

Seth was awesome and I would recommend him.

Tech evaluated problem, turns out need a new thermostat. Received estimate of over $300 to over $700 depending on thermostat. I can fix that myself and save a couple hundred dollars. Paid charge for time and trip to my home of $129. Seth (tech) was very professional.

Great customer service and will not use another company. My grandmother got her ac serviced and Seth was extremely nice and caring for her. He worked hard and did his job perfectly! No complaints! Thank you Seth!

James was very informative, gave us step by step information on what he was going to be doing through out the inspection process. Very friendly and loved our dogs! I would recommend James and Alaskan Air anytime!

Great Job!
Well done!
Jason was great!

Jerardo is a great technician, he did a very thorough job on my system and was able to answer my questions with as much detail as I asked for. I got the impression he really knows his stuff and wants the best for the people he works with. The service quality itself was outstanding, and the price was great too. Highly recommend Alaskan for anyone needing HVAC work.

Found the cause quickly and, from his explanation, I feel confident his assessment was accurate. Will find out if the repair has worked tomorrow, when he.has already arranged for the new part to be installed. Impressed with the level of service at this point.

Roosevelt Payton did a great job. Friendly and knowledgeable— thanks for explanation and help.

Efrain is prompt at getting here. He gets right to work on checking the unit and is quite honest as to whether or not any repairs are needed. He clearly explains as to what benefits repairs would make. When making repairs he does so in a timely manner. He has completed about 5 visits with me and has done so well that my sister and her husband have decided to go with Alaskan and requested Efrain by name.

Tim B was very professional and friendly. He went above and beyond by taking care of a few spiders in our ac. He explained everything well.

Matthew is very professional and knowledgeable.

Jesus our tech did a wonderful job. We will be using the polar bear specialists again for our ac system maintenance. Thank you so much for helping us out!

Arturo was very professional and explained things very well.

Seth was polite, thorough, and knowledgeable. He sold the product well but was not pushy, and made us very comfortable.

Great service from both the office (scheduling & coordination) and the technician (Shane). Quick and accurate diagnosis. Great support in dealing with American Home Shield staff. In fact, she complimented Shane on his professionalism. Quick repair work. Made sure system was working at optimal level prior to leaving. Thank you and well done!

I booked an appointment online which was very easy. Arturo came out and was very helpful & informative about the problem. Even gave a several options. Will be using again. Thanks!

Just wanted to say thank you, Alaskan Air Conditioning and Heating. My experience with your company was pleasant and non-stressful, I want to personally commend Christopher Martinez. It is very refreshing when you encounter a true trade professional, the visit was a positive experience even though we faced new construction challenges for my project, more importantly Mr Martinez went above offering a variety of pricing options to fit my budget. I will be recommending you all in the future to anyone who needs AC or heater repairs. Thank you very much!

We replaced our old HVAC system recently. Alaskan Air Conditioning did a great job. Special thanks to James, Luke, Paul and his three man installation crew. They are professional, competent and efficient. The office staff was helpful on the phone. They call when they’re on the way and send a link to track their progress on a map to your house.

JJ was prompt and efficient in his work. H explained the process clearly and made good recommendations. Highly recommended!

JJ was super helpful in explaining the condition of our AC unit and furnace. Reviewed necessary repairs and affordable options to replace certain parts. Thank you

Alaskian, saved our A-- tonight. Discovered our A/C was out at 5:30pm house @88 degrees n rising. Damian was out before estimated time. He had A/C backup and running within an hour. The Doyle household is GRATEFUL

Tech was super awesome had me up and running in no time.... the downside is scheduled appt online from 4 to 7... recieved my first txt at 730 ish that the tech was running late then I called at 9pm asking what's going on and told them to reschedule. So had appt the next day same thing had a 3 to 6 appt called at 430 and was told tech had 2 jobs before me... then was rescheduled again, for the next day and finally showed up. But be aware of the same day or its free ad because not true...

Felt the cost was very high, so I asked for an itemized bill for parts and labor. They said they do not itemize their bills, but go by the book. So I have no idea how much I paid for labor, how much I paid for parts. I was given a grand total price and that was it. I am sure it was not a fair price, because adding up the labor from the book for all the different things they did would be much longer than they actually spent on site.

We had a rocky start at first trying to get someone to return a phone call, but once the appointment was made, the technician showed up, and the work was done quite quickly and efficiently. The technician was very professional and very nice.

Diagnostic assessment of air conditioner repair needs. Matthew did an excellent job in representing your company. He did a thorough inspection and explain my air conditioning problem in language I could understand. I appreciate his attitude, hard work and dedication to your company.

Great company! They gave small time windows for when they'd show up and their technicians let you know when they're close or on their way. Once they show up I had a wonderful experience and felt comfortable with the technician. He explained exactly what was wrong in terms for someone not super familiar with AC terms. Richard C. was awesome and I'll be requesting him next service. Thanks again!

The Alaskan business is totally professional. My technician did what he could to ensure all option were covered. Unfortunately, it wasn't a quick fix, but his guidance will enable me to do what's needed until I can decide on replacing my outdated equipment.

Shane Gray was wonderful! He was friendly and very professional. He explained things in an understandable way. You could plainly tell he took pride in doing a good job - exactly the kind of person I want working on things that are important to us, such as our climate control system. Bravo!

Kenny was prompt, courteous and knew what he was doing. He explained everything to us so we could understand. Kenny finished the job quickly. Kenny is an asset to your company. Thank you.

Alaskan Air Conditioning you did a good thing by hiring JJ CHACON he is a keeper. He did a great job!!!

Jasen (technician) very professional and serviced both system and made some recommendation to extend the life of compressor. Great service.

Alaskan did a great job removing and replacing my old house HVAC. The time from our first meeting till installation day was less than two weeks. I appreciate that they didn’t try to upsell me a more expensive unit I don’t need. The equipment/installation price was competitive and fair. The technicians showed up on time and got the job done quickly. They’re professional, courteous and efficient, they explained everything, and cleaned up all debris. They didn’t run over even one of my plants out front! I highly recommend them.

Able to schedule online for diagnostic service. Next day time slots available which was awesome. Communication was clear and concise at all times. Seth is very nice and an asset to your company!

Matthew and Dominic were prompt and professional, giving me honest answers about the state of my heating and cooloing systems.

I invited Alaskan Home Services to come out and make sure my air conditioner was ready for the hot Arizona summer. Kevan was there as scheduled. Checked the furnace and then the air conditioner. He was friendly, and very nice. He let me follow him around and explained everything he was doing. Then he did something no other service man had ever done. He checked the breaker above the air conditioner. To our astonishment it was melting. When he opened the box that the old breaker was in the wires fell off the breaker. The top of breaker was melted and the box it was in was also melted. If he had not checked that breaker and box eventually it would have caused a fire and we could have lost our home and maybe our lives. Kevan went the extra mile for us and his excellent service was a blessing.

Everyone we dealt with from sales to install were very professional and helpful and did a really great job. Would definitely recommend Alaskan Air Conditioning & Heating to everyone.

AC went out recently and, since I’m about to give birth, I wanted to get it up and running ASAP. Had several companies come out to do a diagnostic and by far this company gave the highest estimate to repair the unit. The low end was $1,700 whereas the high end was $5,500 OR the option to replace the unit all together for upwards of $15k. I am not dismissing that our unit is older and may have other problems down the road; however, what we asked for was to simply, for now, get it running. That alone Alaskan sales folks said would be at least $1,700 - and we weren’t privy to the actual estimate details of what was to be replaced/fixed. It immediately felt like a sales pitch. When we conveyed that we had received an estimate recently to replace the unit all together for $4,500, the sales person proceeded to say that “mom and pops shops” will do it for that price but then Alaskan usually has to come out and fix the work. And, that Alaskan was a bigger company. That is correct that Alaskan is a bigger company, with likely a lot more overhead (as they brought three people for one service call on a small unit/home before even knowing how severe the problem was), but a bigger company’s overhead shouldn’t be at the expense of the customer. “Mom and Pop shops” can be just as experienced, skilled, and in this case, more honest and integral. Today, we had a professional who has been in the business for 20 years come look at it. Simply two capacitors were out, replaced and our AC is working perfectly again for $100. Parts were less than $20. The motor is older but working fine but according to Alaskan, this needed to be replaced also. The problem was fixed in less than 30 minutes, by one gentleman, whereas three technicians were here the day before from Alaskan for over 45 minutes with a list of replacements needed immediately. I rarely write reviews, but as a consumer, the biggest thing I look for in companies I’m providing my hard-earned income to, is honesty. In this case, I don’t feel like we were given that and would not recommend this company.

Richard was the Alaskan technician who provided the annual AC service. About an hour before his arrival Alaskan sent both a text and email advising he was on the way, and provided his picture; this was excellent customer service. Richard spent over an hour thoroughly cleaning and checking our furnace and AC units, answered questions and providing suggestions. He was friendly and professional and his work was A+.

Alaskan A/C Technician, Jakob R. was very professional with great knowledge and was willing to show me what my old air conditioning unit’s problems. He also took his time to answer all my questions and concerns about my old air conditioner. Well done, Alaskan A/C! I will definitely call this service again in the future when I need to fixed on my 13 years old air conditioner to save electric bill!

Went through my A/C and explained everything to me after he was through. Showed me the pictures that were taken and explained them to me as well. Good job.

The guys were great. They closed off the access room so that the remainder of the house did not get the dust from the job. The were very courtiers and the access room to the air handler looked no different than before they got here. They also phoned about an hour and a half advising they were on there way and how soon they would be here. I give them 5 stars, the best you can get.

It is 100 F outside and our AC stopped working last evening. I called Alaskan this am and such a kind professional reception I received.. They could not pin down a time but she assured me that a technician is in our area will come out at earliest possible time and definitely by this evening if not sooner. The technicians were here this afternoon!I cannot express my relief . My pets were getting very lethargic and I was more worried about them than myself. Thank you so much !

James Gray was the technician that replaced my thermostat for my HVAC which was a very involved task.He was very professional, courteous and left the work site cleaner than when he started. He was confident in his ability to perform his task. When I need service in the future, I will always request James. I would have him on my team anytime. Alaskan is very fortunate have an employee like James,

Kuddos to Zach! He stopped by today, and I'm really impressed for his quality of work and knowledge. He answered all my questions and concerns.Keep doing your great work!

The service was wonderful. I wouldRecommend them to every one. Patrick was my service tech, did a wonderful job and had a great personality.Bought my unit from them and have been very happy.

We had Matthew come fix our heat on one of the coldest weeks of the year. As new homeowners we were really unsure what to expect and were afraid of getting a high quote just because we were young. From the beginning Matthew was professional, helpful and showed us how our system worked while explaining the problem. We were overjoyed to have someone honest and not condescending when we weren’t sure of the problem! Great experience!

Jesus arrived early. Presented himself, very nice. Asked what kind of problem we were having and jumped right into the issue of our air conditioning.

My AC had been going back and forth between blowing cool and warm air. I went through my home warranty and they sent someone out who said I had a refrigerant leak and he needed to replace the system valves going into the condenser. I didn’t like his persona and was just put off by him. So, I called Alaskan AC and they sent someone out who then told me I didn’t have a leak at the valves and that everything mechanically was good. Mind you, both these people came during the time my AC was blowing cool air. He then went into my attic and said my coil wasn’t getting cold therefore I have a bad coil or I have a leak somewhere. He said plain and simple your coil isn’t cooling so you’re low on refrigerant. I asked him if everything is reading perfect then how can I be low on refrigerant and he he just looked at me and said “you just are”. What the heck. So… I had another company come out after the first two and of course my AC was blowing cool air when he arrived. He told me my refrigerant was good because everything was reading great and that he didn’t think I had a leak. I told him the other guy said my coil wasn’t cooling and he said if it’s blowing cool air then it is cooling. So three different companies and three different diagnoses, this is beyond frustrating and a waste of my time and money.

My AC stopped working on Saturday 08/06. We called Alaskan and they said they could come out that day and it would be a $129 diag fee. They came out and they diagnosed it as a thermal expansion valve. They let me know they couldn’t call the warehouse to determine if they have the part until Monday. I called at 12pm on Monday and the technician had not even called the warehouse to see if they had the part available. I was taken aback about no sense of urgency in 100 degree weather. We also made it known we were not staying at the home because of this and we have animals and a child. When the technician called us back he stated it would 3-5 weeks and that’s it’s basically tough luck. There was no empathy. He let us know he would call us back Tuesday afternoon to see if he can call a few other places to see if there’s anyway they can get it faster. At this time we started calling other companies - 2 separate companies came out (with a much much lower diag fee) and diagnosed our system with a bad compressor. They let me know they have no idea how Alaskan came to the determination of TEV when the compressor was not working. On top of this the first company to come out after Alaskan said our AC system was left a mess. It was still a part, bolts were not in and our refrigeration caps were not on. They also took numerous pictures of the way Alaskan left our system. To put the cherry on top the technician never gave us a call back. Not only would we have to wait 3-5 weeks for a part to come in, when the part came in it wouldn’t have fixed our system. With leaving our system a wreck, diagnosing wrong, giving us a 3-5 week timeframe with no empathy and charging $129 (considerably more than other companies) I am very disappointed. This has been a prominent point of discussion with all of our friends/family/coworkers since being new homeowners. It’s safe to say - no one in our circle will use this company.

Efrain was excellent when he came and serviced our equipment. We have a long term service agreement with Alaska Air and have been pleased with your service and employees. Efrain explained everything he did and showed us the results of his work. We would recommend your company as thorough, conscientious, and kept us totally informed as to the condition of our equipment. Many Thanks!

Zach Roming were my technician on the day of my appointment. Zach were very Professional, knowledgeable (I can learned from this guy). He speak a very collective way toward of what’s going on with our A/C unit. I like how he was very patients and can chat while doing his duty. I like his honesty and I’m glad he’s my technician for that day. I would recommended this company and will ask for him again if I needed repaired in the near future. Thank u Alaskan A/C!

Zach was very professional. He was on time and informed me of what he was going to do, how he was going to do it, and what I could do to make my unit last longer at the end. Thank you.

This company has a great group of people working together as a team. When they say they will call back, they do. When you are given a window of service they are there. If they need more time to the job, they do that. Have questions? Anytime thru out the servicing the tech are patient and willing to explain EVERYTHING! Got a question or problem AFTER they leave? God bless them!! They come back, they call back! They do what needs to be done. Thank you Alaskan!

Tech arrived on time, very professional from the start to end. Very knowledgeable answered all questions. Impressed by his respect -parked in front of my house not blocking my driveway, did not cut across my landscaped yard, took the extra few seconds to make sure he was not tracking anything inside of my house and kept his working area clean while servicing and put everything back in its place before leaving. I was very comfortable while he was in my home

My Tech Paul was excellent, very knowledgeable and thourgh. I felt that finally I had a good sense of how my system was working and what I need to do to keep it that way going forward. My system is 22 years old so if I can keep it going a little longer that would be good.

The two technicians, (Matt and Arturo) that came today, were Professional, Courteous,and took the time to answer all my questions. I was very satisfied with the service. Highly recommend the company.

DO YOUR RESEARCH before choosing Alaskan Air!!!!!! We bought an A/C unit they recommend we also don’t live in Tucson we are almost in Benson Az they told us that they would service our area & if we bought their unit they wouldn’t drop us as a customer well 2nd year in they only serviced our area 2 days out of the week which would require for us to take the day off to get any service from Alaskan. Now 3 years later they tell us they “DROPPED” us because they no longer service our area.. so we called Goettl & he showed us the AWEFUL work that Alaskan did wires & copper left on the ground not to mention everything the sales guy promised & wouldn’t leave a work order with us only his promise that meant nothing at all!! Alaskan is only good on taking your money & leaving you with Empty Promises!!!!

Jesus and Justin did an awesome job! Very thorough and took their time to do it right. Cleaned up when they were done and left our house spotless. Very impressed with the professionalism of all employees we have had contact with.

Only have great things to say about Alaskan Air Conditioning. Our A/C went out in our home we called Alaskan for help they sent 2 of thier technicians James and Charlie. The service we recieved was excellent they were very thorough they stayed and worked through the evening intil after 11pm until it was complete. We will definitely will call them again in the future if your looking for an honest company that will deliver the best service Alaskan Air is for you.

Jonathan came out to perform one of their $129 “alaskafications”. Upon inspection, he found some fan wires that had worn-through and shorted-out, rubbing on a control valve. He claimed there was nothing he could do, the unit was old and probably needed to be replaced, and left with the money. I’m thoroughly dissatisfied and will not be recommending their services. The only reason they’re getting two stars is because they made the trip all the way out here and actually followed directions.By the way, I spent five minutes with a soldering iron and heat-shrink tubing repairing the melted fan wires…my package unit runs and cools as well as it did when we bought the place.

Very courteous and friendly ,exceptional customer serviceAlways arrived on time ,communication from office - outstanding - new ahead of time , name and picture of employee arrivingI felt comfortable and feel like I received trust worthy and honest work.There pledge to provide exceptional customer service is trueI highly recommend this company

The people that work at Alaskan and friendly and professional. Richard, our technician, was on time, friendly, patient, thorough, and knowledgeable. He went above and beyond to ensure all of my questions were answered and that I was making an informed decision.

Charlie De Leon was our service technician. It was such a awesome experience, he is very knowledgeable and was able to answer all our questions. Your company is very lucky to have an employee who is honest and cares. We will definitely request Charlie for any future service.

I recently had Alaskan Home Services repair my A/C and I was very happy with their service. The service tech was very professional and the repair work was done to my satisfaction.I'm sure I will contact them again when needed.

The technician (Roosevelt)was extremely professional,knowledgeable ,friendly and approachable.The technician went above and beyond the call of duty. There was a snake in my yard and the technician removed the snake checked the back yard for any more then continued with the maintenance of my air conditioner.Then the technician explained to me what was wrong with my unit and different options I could choose to better improve and maintain the health of my unit. I would recommend Alaskan air to everyone I know .I also want to say a job well done to technician Roosevelt.

Had the annual service. The tech that showed up was J.J.Chacon. He was a total professional who answered all my questions, was prompt and courteous. If you use them, hopefully JJ is your tech as well. Thank you.

Richard was very polite and professional. He arrived during the earlier part of the window given for arrival and completed his service efficiently. My only complaint, if you want to call it that, is he made a recommendation that came with different levels of warranty and pricing. I requested that the different breakdowns be sent to me via email so I could look over them to make a decision. I never received the breakdown and I won't make rash decisions on the spot unless it's an emergency. I do, however, highly recommend Alaskan Air and Richard.

We have used Alaskan AC & Heating for years, and we love James Crouch as our technician. 1000% excellent work, transparent details on everything, reasonable costs (financing available), and timely appointments. I've honestly never had the technician show up other than the beginning of the time window! Highly recommended for anything A/C related in Tucson.

Alaskan technician Shane showed up at my house at 11 pm within an hour and a half of my call. What a relief, as I have many fish and they cannot tolerate substantial temperature changes. Shane was professional and very helpful. He figured out the problem quickly and offered me several options for different levels of repair. He also gave me advice about the uneven cooling of my house. My AC was running again 2 hours after my middle of the night on Saturday call. Alaskan AC is not inexpensive, but they do have an answering service 24/7 and they do good work. Thank you Shane.

James offered excellent service. My system was unable to be repaired today as it needs a part that needed to be ordered. James was kind, caring, and compassionate and was able to make this experience less traumatic. Thank you James!

Tavaian is an excellent technician who worked on my HVAC system. I am very happy his dedication toward his work and customer service. Thank you!

Hector C. did an Alaskification on my Unit. After his work, he did a great job explaining the current status of my unit, as well as things to be aware of/plan for going for ward (15 year old unit).

Very professional service. Mike cleaned the coils, checked all of our equipment & did a great job! He knew what he was doing & saved us a great deal of money with a cover that was in a precarious spot on our unit. Thank goodness!! We so appreciate his hard work & would recommend Alaskan Air Conditioning & Heating based on his thoroughness. He was very nice & took the time to answer all of our questions. Thank you Mike so much. & thank you James for coming out the day before & recommending this service with Mike.

Technician provided excellent service. Discussed replacing thermostat and agreed that it should be done. Thermostat will be replaced in the next several days.

Jesus was professional and knowledgeable and arrived on time. He did a thorough job of the winter maintenance to my unit, and advised us of a potential issue that could happen down the line. Couldn't have asked for more. 5 starts to Jesus!

Annual maintenance for A/C. Tech was on-time, called ahead, professional and friendly. I received a complete document of what was checked along with pictures. I appreciated the booties over the shoes before entering the house. I appreciated that he wore a mask at all times when we were communicating. I felt that he took his time and was thorough.

My whole experience was exceptional. From making my appointment, to Shane showing up on time, to competing what could be done in a day. Parts needed to be obtained so was pleased I could the install appointment for the next day. I appreciated Shane explaining needs and warranty in detail. Very happy customer. Excellent warranty.

James Gray established his creds with me early on. After the inspection was finished James described all of his findings, both good and bad. I am confident that after he left my heat pump and blower system were in top working condition. For future visits to my home I will insist on James Gray to be my technician.

Fast, friendly service! I called Alaskan around 2:00 in the afternoon, Shane arrived before 4:00. Although he needed a part to make the repair permanent, he was able to get the heater working to take the chill out of the air overnight. Shane returned the next day to wrap up the work.Everyone at Alaskan has been great, but Shane gets an extra thumbs up. (Even my dog liked him)

Very polite and well mannered with my dogs. Did not try to “sell” me anything. Told and showed me where my system can use some maintenance or repair but left it at that. Perfect to let the customer choose and not have to be pressured into unnecessary repairs.

Arturo came and diagnosed the problem and fixed the system. H also sold me a two year maintenance contract that will cover costs of future expenses. very polite and on time

Pretty nice customer service rep when I called ( Promise) and the tech showed up just as scheduled to do the AC tune up. But they didn't address one of the bedrooms that doesn't receive sufficient air flow and the AC is fairly new Trane unit that's in perfect condition. Anyway I was at work when the job was done and I wish they could of helped the air flow situation in my daughters room and I didn't get my military discount that I set up over the phone but it's all good.

Our technician Hector Camacho was amazing today! He was very professional and detailed in every way possible. I would ask him a question and he would answer in a very detailed and understanding way that made me feel very satisfied. Thank you for your great service and it’s because of people like you that we will keep doing business with Alaskan.

Jesus was absolutely great! He was reliable and quick and communicated very well. I feel bad because I’m renting and the homeowner rents out his home through a realtor company that is completely unprofessional and he had to wait at my home until it was sorted out which they still didn’t sort out. He was very patient and nice considering the rental company being unprofessional and rude to him

My AC stopped working last week and my 9 year old quickly suggested I call Alaskan (she loves their commercials!). I’m divorced and this was the first major thing I had to fix in my home on my own and was nervous about calling places. I called Alaskan and Marissa answered. She quickly put me at ease and answered my questions. Arturo was able to come out the same day and explained everything to me. Everyone I interacted with at Alaskan was very professional and personable. I won’t hesitate calling them and definitely highly recommend them! My kids also loved the ice cream bars! 😋 Thank you Alaskan! 🐻‍❄️

Alaskan AC was so awesome! I had some issues with my ac unit & they came out to help. They drove all the way out late at night just to make sure everything was working! I will definitely be using them from now on!

Paul Clark and Justin were the top notch technicians that installed my Lennox split system. They work very well together and payed attention to ever detail in the complex installation of the HVAC system. They know exactly what needs do be done and never skipped a step. Installation was done artfully and on time.If your have Paul and Justin as your installers you will have two of the very best.And when you spend the type money I did you will want the best installers you can find and that what I got from Alaskan air in Tucson az.Thanks guys, very happy with everyone at your company.All the equipment is the same the installation by the installer is what make the difference, go Alaskan air.

You won't find a better company than this. Having had less than positive experiences with another company who installed a mini-split we looked for another company for our whole house air conditioner replacement. These guys did just that, in the time frame stated. Their responsiveness would be the best reason to hire them. They don't leave you waiting or wondering.

Alaskan air was very professional, efficient and friendly. I had an issue with my filtration panel as you have to remove the entire heavy panel to change the filter. Alaskan air took on the challenge, easily found a replacement which now makes changing the filter easy. Although I found it to bit a bit expensive, it is worthwhile having done.

Two visits and each was its own problem. First visit my tech tried to throw away my filters which due to age, are permanent and cannot be purchased
eplaced except via a custom shop $$$. So I retrieved them from trash and cleaned. Checkup visit the AC tech could not figure out why the power shut off to the AC unit after his visit. The problem was a breaker going bad. Not his area of expertise BUT he should have had an electric probe to test the breaker and then I would have called an electrician to avoid a hot night without cooling. I do have a 3 year service agreement so....

The Technician who performed my bi annual maintenance did an outstanding job explaining what needed to be done. Thank you Brandon.

Kevin and his partner arrived on time and proceeded to do thw most thorough inspection we have ever had on our two heat pump units. Previous maintenance people didn't even change our filters and we appreciate the extra care we received.

The tech installed a A/C blower motor and motor bracket. He also installed a blower motor that was not the correct size for my unit. When I complained that it wasn’t blowing very good and that I had to put my hand right on the vent to feel the air. He told me that it was the same size blower motor as the one he took out. I called the next day he came back the next day and installed the correct blower motor that had twice the horse power. He then blamed the company that they buy the blower motors from. He said they sent them a bad one. My wife took a picture of the wrong motor he installed the day before and a picture of the new one with the motor ratings on the box. The new one had twice the power. I called another company after the work had been completed because I felt I had been over charged. They charged me $2,070 after a 10% discount for first responders. The quote I got from another company was $700.00 for the same repair that they did for $2,070.Beware of this company they a dishonest and have poor integrity. They will over charge you for the work the preformed.

Hector is great Technician. He explained everything and did an Awesome job. I would recommend Akaskan Air for sure. Thanks again.

Roosevelt was wonderful, great tech.

Showed up right at the start of their promise window, James was very friendly and professional. Was on premises for just under 2 hours giving our system a good cleaning and tune-up, provided a very detailed assessment of what is going on with our HVAC system.

Richard was wonderful and provided answers to any questions. I was very satisfied with the service provided and his professional manner. Overall enjoyed dealing with Alaskan Air, we did have some computer scheduling issues which customer service handled. Thanks for your help.

I wish a 0 star option was available.I had a technician come out to my house and not do anything for me and was still charged a fee. Called to get a 2nd opinion because he came in and said well your looking at $1500 a$2200 to replace it right awayMy second opinion guy came in and was like a wire was dislodged and got unit running within 15 seconds of being here. I was basically ripped off by this company. I paid for a service call for a guy to come and show me a screen with prices on it and he didn’t actually do anything inspection wise to my HVAC system.Stay far away from this company, if you review my profile you see that I rarely write bad reviews but I feel like I was mistreated and lied too by someone who was supposed to be expert. I posted a separate review for a better company.

Excellent service and took the time to explain everything he was doing.

Well where do I start? I had them install a complete new Air Conditioning system. They showed up at my house at 7:30 in the morning and left my house at 12:00 AM in the morning. They forgot the drain pan and some ducting which put them behind in the install. I asked one of the technician about 8:00 PM how much longer would it be and he informed me about two more hours. Four hours later they are still drilling, banging, and making noise. This company only cares about making money and not about the customers needs. When I asked why it took 17 hours to complete the job I was told that during the summer months it can take longer because of the heat. The system was installed ay the end of Oct. it wasn't hot out. Also I was told they take longer because they want everything perfect, that being said they have to come back out and repair some mistakes that were made on the system.UPDATE: Now they have to come back again, because they screwed up... Please save your money go with some other company. This has been nothing but an extremely expense, nothing but trouble for me and my family because of a screw up on their behalf. If it wasn't bad enough that they spent 17 hours YES 17 hours at my house making all kinds of racket though out the night, They left at midnight. They have to come back AGAIN to inconvenience me and my family, as I have to give up another day off, without an ounce of compensation, all I get is excuses for how incompetent their employees are. SAVE YOURSELF THE GRIEF...

Excellent service. He arrived early on in my requested service time. He explained what was going to be done and made suggestions on how to further protect my system.

Brian went above and beyond, even cleaned filter. The best part he did not mind my dogs playing with him. He explained all that needed to be done and got it done in a timely manner. Excellent service all around and would highly recommend Alaskan to everyone.

Matthew the technician who inspected and serviced our hvac system was prompt, professional, clean and courteous. It’s tough these days to receive quality service. Matthew is a 5 ⭐️ ⭐️⭐️⭐️⭐️ technician all the way.RecommendedWill do business with Alaskan again. 👍Thank you for your service 🫡🇺🇸

Matthew and Francisco did an amazing job with my annual A/C service. They were professional and conducted all service in a timely manner. They were very helpful in explaining my system and precautions to take to extend the life of my unit. Thank you Alaskan!

Fransisco and Mike were very friendly and professional. Both men were constantly informing us of what they had left and what the game plan was. I did get permission from them to record the install of the unit as I was recording I did say thank you Alaskan heating and cooling for making this happen. I also would like to add Mike and Fransisco love our animals always have to give my 4 cats and 1 puppy a pet when they come in and before they leave the house.

JJ provided SUPERIOR service and detailed information regarding our AZ/heating system installed by another company. We appreciate that ...... as well as confidence in the Company. Several of our neighbors depend on Alaskan also.

Hi Everyone,I spent a few hours with Michael D. and his helper while they inspected and repaired our A/C unit in preparation for the upcoming blistering heat of Tucson summers. Never, and I mean never, have I experienced a tech crew that was so thorough, so professional and so enjoyable to be with as these 2 exceptional employees from Alaskan Home Services.They took the time to explain every question I had in complete detail. Their finished work surpassed trade standards to the point where I was so thoroughly impressed I felt it very important to write this review.It is indisputable that a satisfied customer is the number 1 priority for Alaskan Home Services. Job well done guys. Thank you all very much...........bb

Everyone was very friendly and professional. I had a new HVAC system installed. They did an outstanding job. I would recommend them to all my friends and family.

Steve installed a new part and cleaned our gas pack and did it efficiently and in a timely manner. He also informed us of plumbing services that we didn’t we didn’t know were available!

Matthew was professional and thorough! I’ll definitely use Alaskan when it’s time to replace the entire unit

Get this man to service tech already!!! He knows what he’s doing very efficient diagnosed the issue within seconds your company is very lucky to have this man working for you. Would never even think about another ac company because of BRANDON COLETTI Very respectful well mannered!!And he showed up not a minute late!!

Our specialist, Mr. Jesus, was professional beyond reproach as well as very accommodating in all our requests and inquiries. He took his time explaining to my husband and I what had happened to our AC and provided us with preventative actions for increased maintenance. Overall, I enjoyed how immediate the service was from Alaskan Air but the $129 service fee can be a bit daunting especially if you're not sure if your AC or other appliance is truly in any need of major service. One recommendation I do have is in the current telephone receptionist...she was very condescending over the phone and refused to give us a notice of when our specialist was supposed to arrive. The closest we got was they should be here around 12-3 pm from their previous site. Unlike Mr. Jesus, she was not helpful.

I highly recommend Alaskan Home Services! Which can be contracted through Home Depot. Jacob in sales is very professional and knowledgeable! From the install guys to the service techs, they're all great communicators and professional. I've had a great experience all around.

Came same-day to service our unit. Seth was speedy and able to explain the repairs done on the unit. Expensive for labor but quick if you’re needing repairs done ASAP

Very disappointed with this place, it's impossible to talk to someone in charge to resolve problems. This company is not cheap by any means, they seem to charge consideribly more than a lot of other companies under the guise of quality service above and beyond what's necessary at least that's what Mr. Powers our sales rep told us now it's obviously just a sales ploy. Our experience has been everything but that. We bought and installed a new central air unit June of 2020 after the last unit went out (after 22+ yrs) and even with that they weren't totally truthful mr. Powers told us that within 3 days they will start installing it but after they got paid and the following day a tech came out to get measurements and whatever info needed for the install and was informed that they ain't going to come till after the weekend, eventually we settled that and they came and installed the unit everything seemed fine until THREE months later just before labor day weekend when the unit went out with a bad compressor all that was said was I've never seen that before and couldn't do anything about it but replace it and be left the long weekend without a/c when it was still 100°+ but to their credit they did send out their master tech out the next day and was able to get a temporary fix on it till they came to replace it, and we were grateful for that cause it was hot weekend they did come after the weekend and installed new compressor. All seemed fine until a week ago (April 2021) when we started using it and again it went out, called to have someone come out the tech eventually said it was some valve that wasn't opening and letting the gas run through it. He told us that the fallowing day either him or another tech was going to come back he put a band aid on it to get to work for now, the following day we heard back from no one later that night it went out again so called office to see what's happening and the receptionist said she didn't know about anything someone coming back she apologized and set up someone to come out nobody showed up but got a call late in the evening saying they know what it is and they have to order the part and weren't sure when they will be able to replace that call was Thursday didn't have anyone come out till Monday. After tinkering with it for awhile came down to inform me that it was not the valve they thought and it was the compressor again and once again was told there's nothing he can do and was suppose to come back today but once again called office to see if they're coming and same thing happened they didn't know anything about it. So we've been out of a/c for a week now and with absolutely NO ANSWERS!. Have been trying for days to get ahold of a person in charge (Gary or Jacob) but for some reason they are never there and have left multiple messages for a return call with no avail. Not sure if they just don't have the respect and decency for the customer or the courage to call back but I find it unacceptable and unprofessional. They received way too much money for this kind of service.

I called Alaskan to get a second opinion the status of my central A/C unit. John arrived and conducted a thorough diagnostic check of the outside A/C unit and showed me readings on the instruments he was using for the diagnostic check. He provided a thorough explanation on the true status of the A/C unit. If I eventually need to purchase a new central A/C system, I definitely will consider Alaskan for this purchase thanks to John's expertise. This is a well-informed, honest company unlike some of the others here in Tucson who don't want to repair a system. but only want to sell a new A/C unit. Thank you, John! You are a pro.

Update 3-16-23. On 3-15 @4:30pm our heater stopped blowing air and while it is not cold my Grandmother is 97 and has a hard time maintaining her body temp. We called first thing next morning and they were at our home by 9am. I can't say enough good things about the two techs that were here Zack & Brandon. They were polite, super efficient, informative, professional & easy to talk with. I hope other customers that have them in their home take some time to review them. It's so hard to know who you're letting in your home anymore. Peace of mind is priceless. Lastly the cost. We bought a bought a new a/c & furnace in 2019 while we were pretty dissatisfied a new system in it failed Alaskan doesn't manufacture them. We do have a maintenance plan with them and that is such a good value. It brought done the total a good bi also being a customer for approximately 30 yrs gave another discount. That was a welcome surprise. We hope folks will read this and make the sound choice to become part of the Alaskan family.On 8-18-22 my grandma was due for her maintenance check on her A/C. The technician Jerardo aka JJ came and let me just say he was a pleasure to have in our home. He was through, yet did his job in a timely manner. He was also respectful and answered any questions. We couldn't have asked for a better tech to be in our home. I think even our cat Quill was sad to see him go! At a time where customer service seems to have disappeared from so many businesses, rest assured if JJ shows up at your door you are getting your money's worth.

Our service professional, James, has been very helpful this year with all the AC repairs we have needed on our home and our rental house. He's been prompt, courteous, and open and informative about what he is working on in the unit. We've had a very good experience with James and the company, in general. Highly recommend!

There was a problem with the installation of my control panel and Alaskan AC sent Richard back out and it was fixed with no charge. Polite, friendly, on time and communicative I highly recommend Alaskan AC, Richard and Kenny for their help, truthfulness and professionalism! Thank you!

They sent a picture and a short Bio of my Service Technician Jeremy. He arrived. We discussed and he set to work. At the end we went over it all along with his professional recommendations. No high pressure sales. It was a great coast and a job well done.

Ken was a super cool guy who was very helpful and talked us through everything. They worked with us to get us the perfect system for the right price. Installation ended up going really smoothly and now we have a brand new system that works beautifully.

The folks at Alaskan AC & Heating are amazing. Our unit was out service early this morning. By 8 am we had a same day appointment and by 10:30 the unit was repaired and back in service. Alex & Arturo were professional, friendly and knowledgeable. The customer service they provided today was outstanding!

Good and informative information provided and quality work done.

I had goettl out before they took the screws out and put their own screws in there at least took the top off Alaskan air did not they basically came in here the tech was a very nice young man but they came in here and he told me what my unit was putting out what it was doing I knew all that I even knew what year it was I knew the model to make I have it all so basically it was $129 $89 with my senior discount and they did absolutely nothing hosed out the bottom of the yard pulled the covers off took pictures of what I already had unless they're going to clean the bottom of that unit he said they want an additional 300 and something dollars for that well they don't say you're cleaning the coils don't say You're doing anything without charging extra very disappointed in the service or lack of the tech was a wonderful young man don't take it out on him because your company skates people You lead us to believe you're going to clean the coils that you're going to clean the unit and Spray a little water in there wow

Technician, Stryker was very professional, knowledgeable, thorough, kind, efficient and respectful of home and property. He explained all recommended maintenance/repairs, along with pictures of before and after maintenance completed. He also sent emails of pictures and recommendations.Great job! Appreciative of all the work & maintenance done!

I am rating this company a 4 because I love our new AC unit but I think they over sold us mainly just to get the sale. I think they cared more about making the sale then what was best for our family/home. I only decided to do it because I knew it was quality products. We ended up getting a new system installation inside and out. Overall I'm satisfied that the were quick, timely, and clean. So far no problems so I am thankful that the team that installed it did a great job. I would recommend this company to anyone who wants quality work done.

Alaskan Air Conditioning did a great job! All 4 technicians were super! Knowledgeable in their trade, answered all my questions! Very courteous! Cleaned up after themselves!
Superb Job!

AC quit on a Sunday afternoon. Scheduled online last night, they showed up within the timeframe as scheduled. Matt, our technician, was knowledgeable efficient, and got right to it. Was able to diagnose the problem, and get our AC up and running.

Shane was by far one of the most meticulous and thorough service techs I've ever experienced from Alaskan. Paul (former employee) from last year was also quite good. Shane did an excellent job cleaning the condenser coil and was quite impressed when he checked the evaporator coil; never done by anyone else before. Shane was also very courteous and displayed his competency well. I will undoubtedly ask for him at next year's service or any other repair that arises. He's a great example of what one would like to see from a service tech.

Alaskan Air installed our system and we have experienced very prompt service from this company. My technician was excellent! He did a thorough inspection of our system. I have had problems in trying to adjust temperatures and he guided me through making comfort changes to our system. He answered all my questions and was extremely knowledgeable. Many thanks!!

Efrain our tech was polite and informative. He accessed our issues and showed photos to assist in explaination of those issues. He showed different plans and price ranges giving us options. Thanks Alaskan Air.

We got our new A/C unit in one day. Had a 5 man crew working to complete the job. They were very professional and knowledgeable. Loved our Alaskan team!

JJ is a wonderful technician, he was on time, perfessional, and got started quickly. He made sure everything was running smoothly with my AC unit. Now I dont have to worry about the summer time.

A big, BIG THANK YOU to Alaskan Air for being so freaking amazing! They came to service our AC system for free because both my wife and I are essential workers! There are no other AC companies that do this for free (that i am aware of) and they will do it for free once a year. The technician was absolutely amazing, professional, and honest! We had our AC inspected a little over a year before Alaskan Air came out and he pointed out the exact same issues that the other company found. I fixed two of the issues previously pointed out by the other company and the Alaskan Air technician did not bring those up. Alaskan Air is the only AC company I will use from now on.

Please, if you have a choice, do not use this company! They are a complete rip-off! Part of my ac stopped working and they were the only ones who could come out that day, that is the good part. Technician troubleshot the problem to a bad ac electrical disconnect and a bad damper control. They wanted between $650-$1900 for the electrical disconnect and $1200 for the bad damper and suggested replacing the other damper (for another $1200) because it would probably fail too..ummm zero indication that it wasn’t working 100% correctly! So, they wanted $3,000 to replace 3 parts, one of which started working again before the technician left and one that hadn’t failed at all. They didn’t have the parts on hand (thankfully) and said they could replace the disconnect the next day. After a few minutes research on the internet found the electrical disconnect for $20 and the damper control for $150 (still high for a small motor but not $1200!). Literally took me 5 minutes to replace the damper control and haven’t even replaced the electrical disconnect because it has not failed again…been 2 weeks now. When and if it fails again it will get replaced. So, I spent less than $200 to fix!!! I cannot believe their out of this world prices!!! They assume no one can do their own research or has any hvac knowledge and prey on the fact that it’s hot out and people want it fixed as soon as possible. I would suggest going with another company that cannot possibly charge what Alaskan charges! And still do your own research or at least and get multiple quotes for repairs if you can. Just disgusted at their prices. Also, their service charge of $129 is much higher than most companies, find someone else for your hvac needs!

Michael was a great tech. Easily explained issues with my system and fixed them in no time at all. I will defiantly request him for other services.

I learned so much about my HVAC system. Information was necessary to make decisions that would extend the life of my aging system. The tech (Paul) was knowledgeable, kind and explained everything clearly! Thank you Alaskan for a very good experience!

Can’t say I would recommend Alaskan Ac to anyone. They came to my house three separate times and each time they had a different diagnosis of what needed to be done. Then I was supposed to get a call back and never did. Good. Didn’t want to have a 4th trip anyways. I’ll call the professionals.

Today I had the pleasure to meet Shane G.he was very helpful, he gave me all the information needed to complete today's service. He was courteous, friendly and he did his best to answer all my questions and he may sure I was happy with the results. Good job Shane !!! And thank you !!!

Hector Comacho was friendly and knowledgeable. He explained what he was going to do during his visit. He answered my many questions in a professional manner. Alaskan had installed the HVAC system several years ago. The only problem I had was that He informed me that I needed a GFI installed on the furnace (there is one on the AC portion of the HVAC.) So why wasn't there a GFI installed originally?

I have been using Alaskan for over two years. Service has been good and there diagnosis is excellent however they are charging triple for repairs. I got a bigger company to come fix the problem for 1/4 of the price. I really felt like their trying to rip you off. Management needs to address this because they are taking people to the clean err rs!@!!

Brandon did a fantastic job checking our system and explaining potential failure points.

From the first technician to the last ones everything went like clock work. Jay S. Was very efficient in his knowledge and work. Dillion was a great helper. I wish him the best. He has a good teacher. Jay and Dillion did a wonderful job. Left the area cleaner then when they got here. Thank you all so much.

Shane was a very excellent Service Tech in every way. Prompt, professional, proficient and pleasant!

I'm so impressed with Alaskan Air Conditioning and heating that I will never use another company. Brandon Coletti did my real estate inspection and a full service for only $129.00.I'm so impressed with with the professionalism and service...I'm sold on this company!

Seth was very professional and patient in explaining the issue and the repair process

From start to finish, the whole experience was wonderful. Before the technician came, they provided a link to show how far away he was, so you knew exactly how long it would take. Our technician Charlie was prompt, wore booties to come in the house, and made sure we were included in the whole process. He was very polite and a delight to work with. A tune-up took approximately a hour and he gave us a full report after he was done. I would absolutely recommend Alaskan!

Had AC/heat package unit inspected for summertime’s cooling demand. Zack was the technician. I was rather impressed in his thoroughness with servicing the unit and demonstrated excellent customer service. Very satisfied.

Jason our tech was very professional and knowledgeable. We will continue to use Alaska AC from now on with any issues we have with our AC and heating unit.

Our HVAC inspection was thorough, professional, and informative. The technician gave us straight answers to direct questions, and I would completely trust them for future work and installations. Highly recommend.

Excellent service. I will be using this company again.

Roque was very professional and accommodating

Had these guys do a tune up inspection for my house and paid 70ish dollars. They were advertising at Home Depot that free ac filters came with the inspection. I never got the ac filters and then got told off by one of the partners or owner when I ask about it. If you cannot trust to come on the smallest things why should you trust them for anything.Should also note that I never received the inspection report from these guys. They charge you and don't deliver.A year later, now, I got a chance to go up in the attic and look at these guys' work and found one of my AC evaporator unit's (I have two) doors put on improperly with the gasket hanging and cold air blowing into my hot attic. No wonder the downstairs ac hasn't been working as well. Alaskan Air CANNOT be trusted with your ACs when they cannot do basic maintenance.I will have to check further what these guys didn't do right but there are loose wires, fallen screws, loose coolant line insulation that looks like it was ripped off, and fallen ductwork strewn about. The attic access panel insulation was not put back on where it should be. They were scamming to replace my units rather than do an inspection/maintenance.

Technician Jason was very polite and efficient. He explained what he was doing as he checked each part of my system. Pointed out the fuse that needed to be replaced and showed me the wiring that needed to be fixed. He confirmed I was using the correct ac filters and helped me set up my thermostat. Thank you so much for the magnets and chip clips!!!

Great Experience! Seth was helpful explaining issues and options. He was polite and personable, which was refreshing. We look forward to taking nexts steps towards a new HVAC system.

Had a tech come over to inspect and tune up our system for the advertised price of $114.00. After a few minutes of working, he asked if he could show me an issue outside. The tech pointed out a capacitor and told me that it was not working. Luckily my system had a backup capacitor which kept my AC running, but he suggested that it should be replaced because the AC was pulling too many amps while running. I told him to finish the job, and let me know how much it would cost to replace the broken capacitor. After a few minutes I went outside and the tech had a new capacitor hooked up to my unit and he said with the new capacitor hooked up, my unit was now pulling 16 amps which was far better. I decided to snap a picture of the new capacitor including brand name and part number that he plugged into the unit. I went inside while he was finishing up and googled the brand name and part number of the capacitor and found the exact capacitor on Ebay for $17.02. I decided to see if Amazon sold them and sure enough, there it was for 28.50, the exact one! So I'm thinking this repair should not be so bad right? Nope! Went back outside and the tech told me that it would run $441.00 to replace the capacitor! I nearly fell over! I thought I heard the wrong price and asked him a second time, and he again said $441.00. I declined and the tech asked for 10 minutes so he could prepare a system health report on my AC/Heating unit. The tech came back, I showed him the prices of the capacitors. I do not blame the tech, he was professional and courteous. However, it is dirty for a company to try to take advantage of people like this. Especially during these trying times we are all living in! This is my story, do what you want with it! I wont have them back.Just Google: Trade Pro TP-CAP-60/5/440R

Alaskan Air to the rescue again! Longhorn Grill & Saloon in Amado, commercial kitchen ventilation hood goes down right before the dinner push. One call and Efrain is on the interstate headed our way. The speed of the response can't be matched! Amado, AZ is not exactly around the corner yet Efrain was there, made sure the hood was in proper working order before we were forced to close the kitchen. Impressive Alaskan Air, Impressive!!!

Tech Kevin Marin was great, very positive experience, will recommend this company to everyone, second time I have had experience with this company and I trust them completely! Didn't try to sell me what I didn't need and took time to explain everthing. Very happy customer!!!

I scheduled an ac checkup with this company after being approached by a representative at Home Depot. The price was very good -$19.95 and we had just moved to a new house, not knowing the condition of our unit. I got an e-mail saying my app. was cancelled even though I never cancelled it. They rescheduled me at the same low price a day later. Ivan called before he came and was here in 15 minutes. He was very professional and courteous, taking time to answer any questions I had and helping me to understand the maintenance on my unit . He was very thorough in his inspection and explanations. I was very pleased with having Ivan and Alaskan Home Services inspect my ac. despite the canceling mix-up.

Hector was knowledgeable, friendly and thorough. Would definitely ask for him
again in the future and will use this company for our next upgrade !

Great job. Thanks Brandon.

Very professional and great customer service

My AC went out on Saturday night and I had a whole new central heating and cooling system installed by the following Wednesday afternoon. The friendly and professional service through the whole process from estimate to installation was outstanding! I highly recommend Alaskan AC.

Alaskan Home Services has a staff of very professional associates.Eli serviced our AC unit in a very timely manner. He was very personable, well mannered and neat.I would recommend Alaskan Home Services for any and all home heating and AC/HVAC issues.

Excellent service ,very thorough and highly recommend them, will have them back 👍🏼

My original HVAC system finally died. A HVAC replacement was necessary and brought up to current code. The Alaskan Team provided a quality product and service. The work was performed on time; and as disruptive as this type of major work can be, it was performed as quickly as possible, with the least amount of disruption.

My technician who visited for the semi-annual maintenance was very friendly, professional, on-time, and efficient. Alaskan Air has been a pleasure to work with ever since we had our units updated with them. Very happy customer 😀

The tech was kind and friendly. However your prices are not. The parts for my repair are covered under mfg warranty. So $2095 for 3 to 4 hrs on the repair is outrageous. I understand you have overhead but charging close to $500 per hr is robbery. Maybe the general public is naive....but Im not. Your radio adds make it seem like your company is fair ....this quote is far from fair......you sir are taking advantage of folks.This entire system.....air handler and compressor/condenser only cost $2700

Good appointment scheduling process, came the day after I called. Get photo and name of service person before they arrive (like Uber). Called ahead, showed up on time, polite and professional, and gave thorough report on my issues and cost estimates for (extensive) repairs. Will be getting other quotes so not sure if I will go with them, but I am basing this evaluation on what I scheduled, which was just an evaluation.

These people are no less than thieves. After they do your service they present you with packages, which is complete nonsense. The cheapest package is over $500, but the technician couldn't add a sealant for that price, and there was no guarantee. He said that the cost was because of having to add freon, but then said that he wasn't going to tell me how much he had to add. Every other air conditioning company explains the cost of time and materials. I can't believe that they can get away with this and not lose their license. Stay away and read Yelp for the real reviews. Truly, they are spending a lot of money to scrub these reviews; read Yelp. Their charges were at least 3 times what it should have costed. I wish that I had read Yelp instead of relying on the Google reviews and their ads.

I was impressed by the professionalism and awesome work provided by Damian. He was a total professional in all aspects of his job. Communicating the issues with the A/C, giving me options to fix those issues, then getting to work resolving those problems while using COVID-19 precautions at all times. Good job Damian! Alaskan Air - you have an awesome technician on your team. Thanks!

The two techs were very professional and fixed everything on my unit. They were very informative on how to keep my AC in perfect shape. I was very happy that I had these guys to check out my Air conditioner.

We had purchased a two year service contract with this company. Jay W. conducted a thorough inspection on our AC system, showed me the areas of concern and explained to me what needed to be done. The work took a couple of hours to complete. When finished, Jay showed me the before and after photos of the indoor coil. Jay was professional yet still polite and I would recommend you ask for him should you decide to use this company.

This company I have to admit has some of the best customer service I have seen in a long time. After a miscommunication where I thought I had requested a maintenance on my system but received only a service on my ac system. When I contacted the company, I received a call back the same day and spoke with the owner, who was very professional and took responsibility even though it was my miscommunication with the technician that led to the issue. Even though I did not call for a refund and tried to turn it down the owner insisted. I usually do not write reviews but in this case it warranted one. The initial service was prompt and the technician professional as well as knowledgeable in his trade.

Your tech is always nice. Your price quotes, however, are insane. I am not independently wealthy so I cannot afford $1300 for your bare minimum price to replace a control board, If that's even really the problem. I'm not sure how your company stays in business with your insane mark ups, but it won't be from any more money out of my pocket. Thanks for nothing.

My second experience with Kenny Burrows last evening. I've trusted Alaskan for the 4 years I've lived in this home. I've kept my service contract with them since the start. All the techs know my heating & cooling 😎 system inside out. I believe it's a fairly old system. None of the techs have ever let me down. I would recommend Alaskan to everyone. Now, back to Kenny...he's become my Favorite Polar Bear. Give him a huge raise, Please. He's got a new woman in his life, which would be his new baby girl 👶.

It’s over 100 degrees and the A/C stops working. Who did I think to call? The guys with the funny radio commercials of course! Their technician showed up within the time frame quoted, he was polite, professional and courteous. The issue was fixed within no time and at a decent price. Use them and you won’t be sorry.

They came out fast to fix our AC that wasn't working but they charged us over $900 and we found out later it was for a part that only cost $30! Very disappointing.

Called on a Saturday and a technician (Charlie De Leon) came out on Sunday. Charlie arrived early to my residence, was completely professional, and promptly performed HVAC diagnostics on one of my units. He was done in about 30 minutes and now I’ve got cold Alaskan air! Great job Charlie and thanks again!!

This has been the worst experience I have ever had with an AC company. We have had 4 visits. 2 no shows, over $2000 and no change in our AC functionality. The first person to come informed us there was a leak. Put in the liquid to find the leak and left. Two weeks later comes back and says he doesn't have the right tool and would come back the next day. No show. We called the company multiple times with no response. After 3 weeks (In Tucson Summer highs around 115°) we finally get ahold of manager who says the issue was that our technician was no longer with the company. So the company forgot about us. They sent another person who said there was no leak, it just needed to be cleaned. He cleaned it and charged us (Again) It was still reading high so we called again got an appointment, and it was another no show. A few weeks later and our thermostat is still reading at 95°.This company is a cheat. They do not return calls, follow through, or care about you as a paying customer, or a human being that should have to suffer in 100° weather. They have offered no apologies. And the current call to the manager was met with We will call you back. No return call has been made.Don't waste your money or time with this worthless company.

Matt saved the day again! I had water running down the wall and he quickly resolved the issue, and even though it looked like he'd had a long day, he was pleasant and friendly as always!

Great company. They communicated with me, sent a reminder the day prior, called 30 minutes prior and were on time as scheduled. Stryker was thorough and complete. Explained the system, showed me signs to watch for, and gave me options for possible future repair. All said, very good work and trustworthy. Will be using them again

Always kept informed on what was going on and on time. Scheduled for 5pm and upgraded me to 12 noon
They showed up even early. They were able to get us fixed and back to cold air.

Jason was neat, professional, courteous and knowledgeable. He spotted a potential safety problem that the installer had done incorrectly and remedied the problem. 2 thumbs up to Jason.

Tech checked out the AC and no problem with it. He did tell us we have mice in the attic which we will have looked at.

Matthew was very prompt, responsive and professional. He was quick to diagnose a pop up problem and had many good options to correct it. I will be asking for him going forward for all my future needs.

Alaskan Air charged us more than 800 dollars to replace a capacitor! Beware they do not call it a capacitor they call it a voltage enhancement system which is just a made up term to make it seem more expensive than it really is. The part costs less than 30 bucks. When I asked again what the issue was, the tech said voltage enhancement device, not capacitor.I feel stupid for being scammed into paying nearly a thousand dollars for a 30 dollar part and 30 minutes of work. Unfortunately I had no other options as the tech showed up after 8 pm (which was past the scheduled time) and we had been without ac the entire day. It was either pay the price or deal with another sweltering night. I couldn't let my pregnant wife or my toddler go through that again.Even worse I paid them 129 dollars 3 months ago to have my system inspected. That supposedly came with a one year no break down guarantee. Well it broke down and they took another 800 dollars from us.Do your research and find a more trustworthy company. This one will literally steal your money.

Efrain came on time and called ahead. He was friendly and knowledgeable. During his maintenance check he found a switch that needed to be replaced and he replaced it immediately. Very.happy with the quality of service and staff at Alaska.AC as always! Efrain checked all of our heating and cooling system so we are confident that we will not have any problems.Thank you so much Efrain we.appreciated your excellent service!

Extremely professional and friendly. James took his time to explain everything he was doing, as well as why he was doing it. I highly recommend Alaskan Air to anyone needing AC repairs.

Do not do a response from owner unless it is to refund the $129 service fee. I was without AC for three days and the tech didn't even bother to check the whole unit, played it off as an old compressor and instead just set me up to be sold a new unit for a substantial price without even offering an option of comfort in the meantime.I had yet another company come out and actually properly inspect the unit and determine the fan motor was no good. So he replaced it same day and the unit is okay until we can get a new one. We absolutely will not be getting a new unit through Alaskan AC because instead of even trying to see if there was an issue causing the unit to not cool, they wrote it off as age and just wanted us to rush to buy a new one as to not suffer. This is absolutely terrible business practice and could have resulted in our house sweltering for days or weeks since Alaskan didn't even try to fix it. I will never use this company for anything.Update: I received a voice-mail from a manager wanting to discuss a refund, which would be much appreciated. I returned the call and have never had a call back.

Matthew was great. Explained everything as he performed the work and was very transparent.

Our contact with all unique members of the team (salesperson, engineer, install crew) was pleasant and professional. The install crew was exceptional, very efficient, understanding with the small children in the home and made the experience as simple and easy as possible. The salesperson was friendly, down to earth and helpful in explaining products and difference in products. The engineer was very knowledgeable and took the time to answer any questions we had. Overall, from the first contact to finished product was less than two weeks which is wonderful in Arizona!

I wish I would have known about Alaskan heating and cooling and Paul years ago. Ever since we joined the Alaskan family (club), we've had the most professional, prompt and courteous service for our heating and air conditioning needs. Paul is always on time, gets the job done and explains everything that was done so we can understand it. I definately recommend Alaskan heating and cooling through Home Depot or calling them direct. Oh, by the way thank-you to Home Depot for recommending them to us.

Matt was great! Told me what I needed, showed me pictures and explained what was wrong with my system,
though a little costly, but way less expensive than a failure later. Would recommend!

Out technician Damian M from Alaskan Air Conditioning & Heating Was very polite and professional. We appreciated That he took the time to go through our system and make sure everything was working properly. He didn’t try to up sale us anything we didn’t need . Only made the proper suggestions to make our system work efficiently.Thanks for the great work

Got a quote for a complete ac system installed... Between $27k and $30k not only outrageously priced also told us our unit was 8 lbs of freon short the unit we have is only holds 6 lbs of Freon. That it's out of date and we needed a new unit. And it wasn't even a whole lbs short. Good thing our unit is in good condition and my husband knows about ac systems. All we wanted was a check up.... This company prays on people who don't know BEWARE!!!!!!! He threw the guy out of our house!!!!

Seth was very professional and knowledgeable. He was able to explain what was going on and called another tech when he had a question which was great to know how their tech help each other. Got us on the right path to get my a/c fixed.

Turone and and his helper were very professional and very nice. They answered all my questions and felt comfortable with them in my home. When they left everything was clean like it was when they came. I also would like to say that every one at Alaskan Air is the best! Thank you for all your help.
Mary W

Thank you SO much for responding so quickly yesterday to my call and huge issue of no AC. I was notified of the appointment and arrival time of the technician. James Crouch the technician called to tell me when he would arrive. When he arrived he checked the unit, showed me pictures of the AC and explained what needed to be done to make the repairs. He had everything repaired, up and running and the house cooling with-in an hour of his arrival. Thank you Alaskan Air and a Very Big thank you to James Crouch he did an excellent job, is a super technician and a very nice person!!Sincerely,Mary Billesbach

The technician, Justin R., was exceptional! He was kind and respectful. Justin was extremely thorough and knowledgeable. He explained everything and showed me videos of the problem areas. I want to thank Justin and Alaskan for their business. Thank you, Janet C.

Another great experience with Alaskan A/C. JJ did a great job going through our heat pump and explaining what he was doing as he was working on it. Extremely knowledgeable!

We have gone through this company before and both times we have had great service. But this time the technician Kevin that came was polite but was not very forthcoming. I told him what we thought the problem was, he went out to check it and came back and he agreed 100% and it would have cost us $3900 plus. He also left a mess at the unit. He left a screw and an o ring on the ground, left the compressor wire unplugged and the fuse box cover was left open.

Once I authorized the second payment for my HVAC installation their communications skills vanished. 3 times I had to call to find out when the duct sealing would happen. Then I was told a combustion test would have to be done. After 4 days with no contact I had to call the office to find out when that would happen. The project is finally complete and so far seems to be working well. Twice now I have asked Home Depot to resend their survey but they have ignored me as well. The backing of Home Depot was a selling point but now I have my doubts about them too. I would hope for much better response if I have a warranty issue but my guess would be that I will get jerked around even more.They did send me an offer of a $300 gift card if I could get a friend to buy an air conditioner. Why would I do that to a friend?

Shane arrived within the anticipated time frame. And within 3 minutes he was sure he knew what might be the problem with our air. We had another company out 5 different times to be told it was fine. We knew it wasn't. Shane was professional, personable and I felt safe. Now my home is several degrees cooler. Thank you for sending a professional.

The tech showed up on time. He was very nice but was unable to solve my furnace problem. I think air conditioning is mostly what they work on. I will need to call a new company.

Seth was great!! Efficient, professional, and great with my skittish dog 💙. Feels nice and cool in the house.

Brandon, was very informative, he greeted me as soon as I opened the door. He introduced himself and waited for me to answer before we started talking about the reason he was there. He was very thorough and when he was finished he explained everything to me. He was a very polite young man.

Their claim to fame is coming out the same day or the repair is free. Cool, I called them and they came the same day. I expected a higher cost for service since you pay for convenience. The condenser fan needed to be replaced ($200 part) and my coils needed cleaning. I was floored when the guy quoted me $2400 for both. He wanted $1100 to change the motor and $1300 to clean my coils. Unreal Alaskan Air, unreal. I would not recommend anyone in Tucson use them.

Over priced and very pushy to sign a contract, and when they are done with estimate they sit in front of your house. I even stayed parked in front of them but still they did not leave. Once I called their dispatch and called the sherriff's department, then they left and parked down the road. Very shady way to do business.

Hector was great! He came out and checked our A/C with a smile, in a dust storm no less. Told us about Alaskan A/C services without being pushy. Great job!

They were quick to respond to my call and they were very helpful and did an amazing job. Very grateful for their professional service and making sure my family was safe.

JJ Chacon was very professional and very nice to have!

Just updating. These guys always do a great job and are very knowledgeable. Just had Matthew do a winter service and he did a great job and gave me some pointers on the system. Great company.

I had Alaskan come do regular maintenance on our HVAC system. Their communication was excellent from confirming the appointment several times, to sending a text and email just before the technician arrived with the picture of the technician and some info about him. The text also had a gps link on his location, and he called so I knew exactly when to expect him and could be ready to let him in. He was extremely professional, wore shoe coverings around the house every time he came in, and was very thorough with his inspection. He took pictures throughout his inspection that he showed me afterwards, and went through the detailed report of how everything was working, answered my questions, and explained any recommendations and why they were important. I’d highly recommend!

Brandon was an excellent technician from start to finish. He was very knowledgeable and I felt confident that my AC system was in good hands for the summer season ahead.

They were able to match competitors prices and beat them on the warranties. Went a week without AC due to coronavirus delays, but they loaned us a small unit to keep our bedroom cool at night. The salesman, the technician who measured and ordered everything, and the installers were all very polite and were thorough in their explanations of what we were getting and how they were going to install it.

Amazing service, Matthew Moyer was able to identify the issues with my system faster than I've ever seen any other company (and I've delt with multiple companies). He fixed my AC issue in no time. Best quality service by far. Absolutely satisfied customer.

he team was professional and courteous. They were able to install my new unit immediately. Everyone was very knowledgeable and helpful and I appreciated the follow up and attention to making sure everything was done well.

Annual service. Matt was awesome once again. We had a good experience with Matt x 2 and Alaskan Air.

Chris McHenry was very professional and knowledgeable and sold us a very good unit. The whole team was always on time and installed the unit in 1 day. Very happy with Alaskan Air

Assessed , advised , & installed a new AC system in less than 24hrs. Tell me who else is doing that.....shout out to that whole team that took care of my families needs. 💯

After years of dealing with inept technicians and with annual outages - most of which I ended up trying to fix myself - I’ve finally found a company I will use again. Shane arrived promptly within the window we were given, he was thorough, knowledgeable, friendly, and neat. The issues were explained and remedied and the pricing accurately quoted, up-front. All of this was while Tucson was experiencing record-setting high temperatures - we got an appointment the morning after we called. I couldn’t be more pleased and have already recommended the company, hours after the job was completed. I’m rarely compelled to review good service, like many people, but for an industry I rank among the worst for liars and scammers, I was so pleasantly surprised that I had to say thank you and share my positive experience.

Called for appointment they said that they would call with a reminder. Great I said, I do not do text messages.
I got 6 text messages the day before the appointment. 3 for the appointment and 3 for the reminder. If they can not listen to the customer I doubt that they can fix anything.

At first I had sticker shock from the quoted price and what I paid for the job, but my brother recently had to replace his AC unit and after speaking with him, Alaskan Air Conditioning & Heating was within the same price range. The guys who installed the mini-split system were hard working and dependable. I think those guys should have a raise or get a bonus... They went above and beyond the call... Much appreciated fellows...I got the Mitsubishi mini-splits and so far they are working wonderfully!Everyone involved was helpful and gave me the customer service I would expect... Thank you to everyone involved...

Arturo and Tavian arrived on time and explained the inspection process and were very professional. I will use Alaskan air again.

Update 9/26/2022Continued no follow through by Arturo. I guess Arturo and Alaskan Air do not want my business because I never heard back from anyone. Time to look for different reputable A/C company.Update 8/17/2022I requested for them to come out on 8/8/2022 to check out why the Mitsubishi mini split was leaking. Arturo and another guy came out. They tried to figure out it with no avail. Arturo talked about getting me a special cleaner for my mini split since I also requested to get a quote for them to clean the unit. It is in my garage and it does get dusty. I clean the vents every 2 weeks plus put a paper towel over the air vent to help keep it clean. Arturo said that he would get back to me for a quote. I told him that I was going on vacation the next day and just leave a voicemail. We are just gone for this week. It has been 8 days and I have yet to here back from Alaskan. I have also requested information on the Alaskanification, but again, was not offered any information. I am assuming that it is a program that one would pay a yearly fee, but then again, I was never offered any information so I really don't know. So now I am back on my quest to find a company that can follow through unlike Alaskan Air who can't seem to follow through with what their worker said he would do.March/April 2022Alaskan came out and discovered many issues that my previous AC company did not tell me about. I got most of the issues repaired by Alaskan Air. The Tech was awesome! I do highly recommend them!

Jeraldo showed up on time and ready to go. Promptly got to the task at hand and was finished in no time.

Very nice technician was polite and thorough. The ac is working beautifully since the install. Alaskan Air is a quality business, I would recommend them to anyone. The guy that was here today was great he very professional and personable and knowledgeable also friendly would recommend Alaskan Air conditioning and him to anyone I talk to.

Thank you for the outstanding service with my air conditioning needs. I would highly recommend Alaskan Air and the Technician Roque that fixed my Ac. He is very kind, highly professional and knowledgeable. Thank you so much for getting my house cooled down quickly during this crazy heat wave.

This was my first time doing business with Alaskan Air. Efrain and Alaskan Air gave me exceptional customer service and unexpectedly great communication every step of the way. I have nothing but praise for both the Tech and the company.Thank YouDaniel

Not trustworthy. They could not figure out the problem, so, seemed like they just started coming up with things that were very expensive and come to find out after going with another company, and spending all that money, it would not have even solved the problem. Not very friendly people. Not rude, but not very personable. Techs had a very “ I would rather be someplace else attitude”.No communication from one tech to another.

The tech was great and emailed the report of the condition of my AC, but the estimate of the different options for the repairs needed was show to me on his I Pad, (bad screen , cracked) so with my bad eyes was not able to completely understand what he was offering. I ask for an email with the estimates for repairs but he said he could NOT do that. I had to take a picture of it with my phone. I can not make heads or tails of there pictures. I called the office and ask for an email with the estimates and she said they can't do that. I don't know why an estimate in writing is not given. I am going to pass on their services and go with another A/C company that will give me a written estimate.

Paul Parker is an exceptional service person. he did a super service job on both of our A/C units cleaned out all plant debris in our units to make sure they are completely operational for the summer season and checked out that they are operating they right way

Zach was very thorough and informative when explaining the repairs that needed to be made, the cost of same, and how long the parts are warrantied.

Matthew was terrific. He was on time, communicated the issues and was tidy and professional. I highly recommend Matthew and would definitely use Alaskan AC again.

Scheduling was an issue but technician seems knowledgeable on AC repair, can’t validate his findings and assessment on defective motor until replacement completes. Why is my equipment warranty not covering the motor????

Efrain was super nice and helpful. He got our AC working and blowing cold air again. He suggested some maintenance that needs to be done but wasn't pushy and thoroughly explained why it was needed. Great experience. Great price.

Scheduling services was quick and easy. They are always on time. The repair was fast, professional and explained in detail.

Justin did a great job, explained all that was needed in great detail. Decided to sign up for a service plan due to his level of professionalism.

This is the worst company and customer service (if that's what you want to call it) I have ever dealt with in my life! Uninformed, unorganized, inconsiderate, unprofessional bunch! They never keep their appointments, they sell, install faulty equipment! The one thing they're good at is collecting payments for the equipment installed! We have water damage due to poor condensation system! I'm really disappointed and I can't do a thing about it because they rarely call me back!!! If I could give them zero stars, I would!

Brandon did an excellent job. very professional, knowledgeable, efficient.

Chris came from Alaskan Air to service our unit. He was very professional and friendly. He explained everything he would do while servicing the unit. When completed he gave a detailed report on our system. I highly recommend Alaskan Air Conditioning and Heating.

Had my yearly maintenance done this year by Matt M. He was very honest and straight forward and showed me what issues I had. Very professional and nice to work with. I then had Seth E out to give me a quote and he was very professional and informative. Walked me through all the option I had on replacing my unit. Would definitely work with both of them again.

Our AC went out Saturday evening. We called the company that installed it brand new just two years ago, they couldn't get to us until the following Thursday. We called around and had similar results from other companies, and some didn't even return our calls- Sunday morning we were desperate. We called Alaskan and they were able to get us the next day. Hector showed up early in the service window they provided and explained everything thoroughly. He found the problem and stayed for a bit afterward to make sure the repair was done right. I was so impressed that I signed up for their service contract as well.

Excellent customer service by both technicians. Polite and courteous. Explained everything in terms we could understand. They even worked within our tight budget. Definitely will recommend to friends and family

We just enjoy the radio commercials.

Truly the best service ever! I called & spoke to Rylin, she scheduled a technician within a minute to come out ... same day no extra charge ... then sent an email with the tech’s name and picture. James (tech) called me less than a half hour later and was at my home within the same hour I initiated the phone call!!! Amazing!!! James is a wonderful guy, he’s genuine & thoroughly diagnosed the unit, explaining everything in a language I could understand. I didn’t get the best news ... we will be without AC for a few days (typical situation AC goes out on a Friday after 5pm) BUT somehow, magically, I feel ok about it, lol!

Seth and Tyler did a great job with my AC maintenance. They were very thorough and extremely knowledgeable and professional. Highly recommend.

I had a great experience with Alaskan home services, Jacobs the technician was very helpful in every way, tuning up my lennox air conditioner and installing a new surge protector. many thanks for a great job done.

Jesus was very professional arrived on time He also took his time explained how to run Our unit better. I am looking to doing our business with the Polar bear next year I felt very comfortable with him!!! Thank you!

Great having a knowledgeable professional provide our service.

Many thanks to Seth for his professionalism and service for both my home and my mother's!

It took me a long time to get around to writing this review because it was at a stressful time and of course everything was going wrong all at once, including my air conditioning. Before calling Alaskan I'd been dealing with someone else, who sucked, so I was relieved that Efrain, my Alaskan tech, took care of it quickly, with no nonsense. Super helpful and awesome.

So far, so good. James arrived on time and replaced the bad compressor on our 12 year old Trane a/c unit. I'll reserve the 5th star for later when the compressor lasts longer than 12 years. Great service. Thanks, James!

Yesterday I had an appointment with Alaskan Home Services. I was very pleased with the technician who preformed the service. Michael Tripp was very professional and dedicated to doing a good job.

Did a very good job installing my system

Skyler Huber was totally professional, courteous, and friendly. Thoroughly explained what he was going to do, then afterwards thoroughly explained what he did and what he found. Gave us all the options and thoughtful recommendations. After installing a recommended part, retested the system and, again, showed us what he did and that the system was working better than when he arrived.

Noticed my air was not cooling at 630 pm the Saturday before father's day. Called Alaskan spoke with after hours rep, took my info and got a follow up call within 5 min of a technician able to show up between 8 and 11pm. The tech Jason called ahead of time and arrived the time he gave me. He got the part replaced and was finished by 9pm. Now the house is cooling down from 85 degrees to 74 degrees. I could not be more pleased. Fathers day breakfast is still a go for our entire family... thanks again Jason

Great experience from consult with Ken to installation by Turone and assistant. Punctual, good communication, professional, friendly and neat. Great clean-up!
I appreciated and enjoyed the texts showing the faces of the employees that were coming to my home and sharing a little bit about them. Very creative.

Damian was our technician and was here when scheduled and we were notified before his arrival via text and email. The work was a scheduled annual maintenance call which was completed in a professional and courteous manner. I would strongly recommend Alaskan Air Conditioning for both new installation or maintenance. You won't be disappointed.

James was on time and very professional. He serviced both the furnace and air conditioning systems. After running some performance tests on the A/C system he determined a small problem and fixed it accordingly . I was impressed by the way he explained things to me about the problem and how he was going to fix it. Also he gave me some tips on how to maintain the air conditioner to keep it functioning at peak performance. I will certainly request James to service our HVAC system in the future.

Would not recommend Alaskan A/C if they were the last company in AZ doing air conditioning work. Came to my house three different times and each time the job went up by 10x the amount. First time was just the service I asked for. After noticing many things weren’t done or addressed they came back out. This time $200 if I wanted it fixed. No thanks. They follow up and ask to send out someone once more to take a look. $2000 this time. Wow. Then they tried charging me for a reseal service when it was never performed. Been dealing with them and the credit company for over 2 weeks now. They did not follow through with anything that they said they would. Still getting phone calls from their company at 9am on the weekends asking me about the service and my satisfaction. How about you fix what we talked about multiple times?

Awesome service received by Alaskan AC. Stryker is a great technician. Very friendly, knowledgeable, professional, and respectful. He explained everything to me and made sure I understood. Id definitely recommend Alaskan AC.

My A/C stopped working so I called Alaskan since they advertise same day repair or repair is free. The girl that answered the phone (answering service) tried to schedule me for a week later. I asked her if the repair would be free then. She told me that the same day repair or it’s free ad is only a special ran in June(I called at the end of August). I then asked her why I was still hearing the ads on the radio then she said she didn’t know and offered to get her manager. I just hung up on the phone. I ended up getting hold of a company that did come to my house on the same day. I bought a new A/C system and a new tankless water heater. I got those installed the Rite Way! So much for Alaskan A/C and their false advertisement.

Jesus is the man, he's personable, has a great sense of humor, but most importantly he knows his stuff. I would recommend him for any HVAC service.

Alaskan AC kept in touch with me to let me know when the tech person would arrive, his identity, his photo, and even his hobbies. When he arrived, he introduced himself (Stryker), and we reviewed what I wanted him to do (Alaskafy my Heating/AC system). He asked for historical details about the unit, he shared all of his knowledge with me, he answered my many, many questions, and he was very friendly and professional. This will be my AC/Heating company.

Michael called before arriving. He also sent a text with his picture to verify his identity.Michael arrived during the scheduled appointment time.Michael used booties before entering the home.Michael thoroughly checked my AC/Heating unit inside and out.Outside safety equipment installed by previous Alaskan Air Tech.I would hope that Michael would be the technician that would always check out and maintain my system.

Great communication by Matthew to confirm the replacement of the evaporator coil that was under warranty with Lennox. He represents your company very well and he definitely made an impression on me as a customer.

AC broke down @ 3:00 am. I live with my elderly mother and we have pets, cannot be without AC. Called this company at 3:05 am, customer service told me a technician would call me back asap. Waited 3 hours, no one ever called me so I called again. Spoke to a Chantal, she said she was putting in a emergency request and to give the technician an hour to return my call, waited an hour and half. I called them again, the customer representative was rude and very short tempered with me and told me she had no openings til Monday late afternoon between 3 and 6 pm. I told her why had they not mentioned this before, she so rudely interrupted and said this was the only time she had available and she hunged up on me. I will never do business with this company ever again. They were unprofessional, rude, ignorant, and very uncaring. Why were they not honest from the beginning? Instead they make you feel like you're bothering them, and they talk to you like what do you want. Never again.

I’ve been a long time Alaskan customer, and the recent install of my new system was great. The Pazo brothers did my new installation, and they were fantastic. Prompt, professional, extremely knowledgeable, and they did excellent work.

Jason was Awesome! Respectful, polite, explained everything, and a dog lover! Our heater is all ready for our cold nights in the forecast. Very pleased.

Arturo was the he explained everything before doing anything. I was extremely happy with Arturo and want him to my service tech from Alaskan on your next visit.

Paul was polite and on time. As always they found something that needed to be done that was not covered under the warranty. However if they did the Aeroseal for $2595 and i made a decision with in 24 hours they would knock off the price for the cleaning. I don't respect companies that gives you a time limit of 24 hours .

Alaskan Air is the best company I have ever had the pleasure to hire! They truly have some of the most top notch, professional, understanding, and kind employees you willever experience.Thank you,Stephen

I am a real estate agent and had a unit serviced for an out of town owner of one of my listings. The technician, Johnny, very patiently explained everything he was doing and the reason for it. I was very impressed with his knowledge and willingness to take the time to explain everything to me. I will certainly recommend this company again. He also explained several options for a service contracts they offer. I will be calling this company to get more information and consider signing up for one of their plans.

I do NOT RECOMMEND this terrible company. I wouldn’t trust them with the trash I just threw out. They will try to say things need repairs when it’s a simple fuse that needs to be replaced and try to charge for services not completed. Most of the staff are VERY UNPROFESSIONAL. Most of these reviews are fake and are obviously paid for. Please spend your hard earned money your elsewhere, this company is disastrous and not worth your time.

From the beginning of purchasing my Lennox HVAC system to the installation and service, the professionalism and knowledge of the Alaskan Air Conditioning & Heating representatives I worked with, were topnotch! They were extremely knowledgeable in their profession and were able to answer any of my concerns without hesitation. The installers were extremely professional and worked diligently to get the install complete, keeping cleanliness in mind. I am extremely happy with the professionalism of this company, Alaskan Air ConditionIng & Heating, and their customer service satisfaction dedication. I honestly recommend them!Thank you all; Tim, Daniel, Johnathan and Miguel!!!!

Thank you Ron,Gary,Jason,Arturo and Alexander. Jason,Arturo and Alexander are great technicians and have a great attitude. Very professional. Ron and Gary also were very reassuring and helped me feel better about a bad situation that no one had any control over. Honestly I couldn’t have been in better hands with Alaskan Air Conditioning. Thank you so much for my new coil. Savanna in the office was also very helpful and professional. Thank you. Also I apologize for any poor behavior. Thanks again,Randy

Awesome experience. Called morning after mu AC went out. Was diagnosed within 10 mins after arriving early to appointment as well. Thanks for the help James! Amazingly professional and knowledgeable! Use these guys!

Very professional. Well dressed. Knowledgeable about the system and what was happening. Spoke very clearly about my a/c system and what was happening and what he was doing. Took pictures and showed them as he was doing different checks. Price was ok for the services rendered. Will refer Alaska A/C to anyone who needs service especially in Hot Arizona.

JJ Chacon was the technician inspecting my system and he found a gas leak before it could become a serious problem.

Alaskan techs are polite, professional and honest. What mere can you ask for.

Matt Moyer was great and very professional. He provided us with a lot of useful knowledge. Couldn’t be happier with the service. Thanks.

Called ahead, on time. Excellent service. Showed us pictures on his iPad. Explained everything and what we needed to pay attention to in the future. Made recommendations. Was very kind and thoughtful in his presentation of the information. Thx JJ

David and Saul with Alaskan A/C were prompt, polite, efficient and neat. They installed our unit in one day. They cleaned up perfectly and explained how to operate the thermostat plainly.

I was fully satisfied with Paul's service. He conducted his work with professional integrity. It was a pleasure to have him do our annual spring check up.. Thank you.

My system was in need of a (Band-Aid) to prolong its good working order and the coil was starting to get all dirty so he took care of all of that now so hopefully it will save me in the long run. Courteously quickly and efficiently. Thank you Sherry Har r o l l e

Good communication and Jason was very professional

Matt was pleasant, professional and courteous. Fixed the problem quickly and explained what the problem was.

I had the best hvac install. Best Experts you would ever want to have visit your home. Polite knowledgeable listen and answering questions work was clean even had an aspect that needed custom work and by the time this install team was done the job it was so l. I am very pleased with this install teams professionalism, work ethics, teaching, that enhance their installation ability.

A PM was conducted by a very knowledgeable and honest technician. He was a complete professional and thorough. He was very informative without trying to upsell any additional services.

JJ Chacon was amazing Well done! Excellent service and friendly.

Air conditioner had electrical smell in house. Shortly later, blower mower stopped working. Requested repair estimate from Alaskan via Home Depot; specified the A/C was broken. Instead of a tech, a salesman was sent out. I was there for Home Depots call to schedule service; I do not know how that got mixed up.Requested a technician from Alaskan, came out the next day. My wife and mother both felt he wasn't a good fit for our repair.Update: Upgraded review.Key takeaway: Call Alaska direct, do not work through a 3rd party person in Home Depot. Wife and owner talked; all is good. I misunderstood my wife and thought she had been charged. While I didn't get the repair I wanted (we elected to use a different company), the Alaskan manager did reach out to us and address my wife's concerns.

Love this company and Mathew, Arturo, and Rocky were friendly and professional!

Excellent service! Would definitely recommed

Very professional tech, explained everything so we understood r options, would highly recommend alaskan air conditioning

Alaskan has treated me right. Zach and Stephen tuned up my heating unit and explained what needed to be done. I agreed with their assessment and had them do what was needed. Good job fellas!

Brandon and another man (whose name I don't know) dismantled our old heat pump and HVAC system. We got a brand new heat pump and new HVAC. They were very professional and worked very efficiently. They went above and beyond our expectations.

I am most appreciative of Arturo work to replace a burned out furnace fan motor. it was not expected to be replaced until Monday of this upcoming week. I had been without heat for four days. Thanks to Arturo being able to get the motor today and install it. I hope all your employees are as conscientious as he is. I would give him a gold star for his meeting my needs.

Six month maintenance and cleaning. Technicians were courteous and made us aware of the condition of the unit. Went a little extra in checking out warranty information.

Super easy to schedule an appointment on a holiday weekend. Arturo was prompt, quickly diagnosed the problem, and had our AC working again in very little time. I will definitely use Alaskan in the future.

Great service, they were able to come out next day for us. Our technician, Seth, was great, professional, and on time. Will definitely be calling Alaskan AC in the future.

Alexander was very good, polite,proficient.

Kevin came to our house in under 2 hours after our heater went out. He did an amazing job and took care of us. The prices offered by Alaskan were less then the two other bids we got. Very happy.

Very pleased with the service they provide and Zack is the best technician!!!! Very knowledgeable and trustworthy..always answers all my questions thoroughly and explains things so I can understand.

James was very knowledgeable, well mannered, friendly, and very informative. My family and I are very pleased with all that he did. We had an exceptional experience. I will definitely use Alaskan again and look forward to it for the upkeep of our air conditioner.

Felt like it was an upsell operation. Not enough knowledge on re-doing ducting to help one room.

I had an after-hours emergency with my 5 year old AC and a house that was steadily climbing towards the 90° mark.After calling around various after-hours HVAC companies, and being told by some that they had no techs available until tomorrow, I got ahold of Alaskan.Within a couple hours, tech (Richard) arrived and almost certainly knew immediately how to get my unit back up & running again. Our AC was running and cooling again within 30 mins, and he was on his way home.It takes training and experience to be able to quickly and accurately diagnose (and remedy) issues, so I am super grateful and appreciative that I not only received propmt service, but he was also well trained, knowledgeable, and super friendly. He even showed us how to fix it next time, to avoid another service call. Top notch.When my current HVAC contract is up, I am considering using Alaskan full time.

Seth was very patient and answered all of our questions. Jason, Dustin and Brandon were very helpful during the whole process. The Team was very professional and provided excellent customer service.

The technician was prompt and informative.He got right to work and stayed at it until finished.Charlie made me feel that my equipment was in good shape and ready for the upcoming summer season. That made me feel relaxed.Good customer service

Richard was efficient and professional with his inspection, cleaning, and maintenance of our AC system. Excellent attitude, and a pleasure to work with him.

Matthew and Francisco did a great job. Matthew gave me options on my service, which were helpful, and will be of value should have any issues in the future. Thanks guys.

the technician was very pleasant and knowledgeable and arrived on time. Gave me many options on how to fix my issue and did not pressure me at all. I will definitely use Alaskan again.

I am completely satisfied with my new system I got from Alaskan AC. My house feels like Alaska!!!!! The professionalism from all the representatives and the timely response was excellent. Ernesto and the Alaskan Team to include the salesperson that initially sold me.....beyond passed my expectations!! I will recommend them to everyone!

Efrain was quick, courteous and thoroughly explained and showed me the issues he found doing maintenance. His arrival was prompt, and he was patient with me dealing with my kids during the visit - very professional - would recommend.

Tech showed up on time and services our AC. Upon leaving he stated we might need repairs. He stated he would send photos and health report. We received photos. Never even after phone calls the health report. We hired another firm. They came almost immediately, and repaired our AC. Bill was substantially less than Alaskan's estimate. We wouldn't recommend Alaskan.

The technicians were just amazing!! I had been out of a/c for almost 2 weeks and they worked so hard in 106 degree weather to get it done in one day! Pedro & Jonathan were so professional, very kind and didn’t stop until they got the job done! Thank you so much guys! You are definitely an asset to Alaskan!!

They were very professional and took a lot of photos. This was very nice sense I am not the home owner just the reasonable adult at the home at the time. They also explained everything so I could relay the info to my father the home owner. JJ answered any questions I had also regarding the process and he and his partner explained everything they were doing.

setting up my appointment with Alaskan was very easy and quick. Their office personnel was knowledgeable and very helpful setting up a time that worked for both of us.Technician Kevin Marin kept me informed on his arrival time and even requested if he could come early. He was personable, efficient and knowledgeable. Explained what he was going to do and showed me the problem with the heating and AC system. All work was done as promised and in a timely manner.It was a pleasant experience.

My complaint is about one of the drives using a company van. On 1-10 eastbound on Friday afternoon. March 10 about 12:30 pm. . the driver cut in front of me. If I had not put on my brakes: he would have clipped my front fender. He had plenty of room to wait 30 more seconds before moving over in my lane.. He also crossed the yellow line twice within the next 2 miles. I would not recommend this business .. if the drivers are unsafe and inconsiderate: I would not expect good service

Hot summer days in Tucson, ugh!
Service Technician Charlie De Leon was exceptional in his skills, approach, demeanor and vision for what i needed. Alaskan AC & Heating has a true gem in this fine tradesman. I look forward to a long relationship with this company. Thank you!

Seth ,our techniician, did a very thorough job of taking pictures to show us the condition of our AC unit and advising us on what was needed for keeping our AC in good shape to prevent a breakdown.

The technician was prompt and very polite. He explained everything he was going to do, what he was going to look for and any possible problems on the horizon. He took readings on the A/C unit before doing any maintenance and shared those readings with us. He then explained how the maintenance would improve those readings and make the unit more reliable. I opted for having a new capacitor installed and a surge protection device on the fuse panel. All together the technician spent about 3 hours going over the system, cleaning it and installing the new parts. The only thing that I didn't quite understand was that the invoice wasn't broken down into parts and labor. There was nothing on the invoice that showed how much for the parts-it was all lumped together. The unit ran very well when he was all done and I think the electric bill will reflect an improvement this summer.

Shane is a pleasure to work with. He quickly identified our problem and ordered the necessary part. It's great working with someone who is both competent and personable. The repair is expected to take place today.

Alaska air conditioning employees are great at what they do. They are friendly and well knowledge about your A/C. They will answer any questions you might have about your unit and explain it in a way you can understand. I would recommend Alaskan air conditioning company to my family and friends.

Service man came took the furnace door off turned on my heater it did not start so he spined the fan and it started up. It made a sound like scraping to which he said it was branches or something from nesting birds that most likely was stopping my fan from spinning or getting it stuck and that was why my furnace was not turning. At this point my furnace is working I am a bit skeptical about the problem happening again. We did purchase a service plan for $427.00 for 2 years it sounded like a good idea or thing to do. Our service call was waved of $70 plus tax. My wife says she feels better now that the service man came. Over all I feel good myself but eather way things are not like they used to be and Im referring to technology. It is expensive , your dammed if you do and you are very dammed if don't. So pay up...

I called this morning with an AC unit not working and another 100+ day forecasted. The office assured me they would work me in but said it may be in the 5-8 pm slot, but that if something opened up they would call. Luckily, something did open up and the technicians arrived at around 3! They diagnosed the problem, gave me several options , I chose one, they made the repairs and the house is now getting cool!