Janina Caron

3 years ago

Both the air conditioning and plumbing people came out for their checkup and told us our systems (A/C, water heater, soft water system) were at the end of their life and needed to be replaced (even though our hot water and softener were working perfectly fine). They used high pressure tactics to get a sales person to come out, presumably to use high pressure sales tactics to get a new system.When we contacted other companies, we found out or systems are perfectly fine and the one thing that did need to be fixed on our A/C unit was fixed at minimal cost.These guys are just trying to get you to buy a new system that costs thousands of dollars even if it isn't needed. Do not use them!!!

Kathleen Trgovich

5 months ago

This was my first call to Goettl. I'm very pleased with the work.

Francisco is a great plumber. Come over to take a look at the fine job he did for me.

Josh Pacheco

a week ago

We just had a brand new hot water heater and water filtration system installed and are very pleased with the results. Julian, Jeff, Jorge were the techs that came on site. They were professional, courteous, and went to work straight away after explaining to us what they were going to do. The quality of work was impressive as was their explanation of what they did and how to understand and operate our new equipment. My wife and I were very impressed with how knowledgeable and friendly they were. We look forward to many years of usage for our new system and feel confident it was installed with high quality.

M B H Shakespeare

8 months ago

Not impressed, ever. Had a quote less than three months ago for a water heater and got another that went up by almost a thousand dollars. There is a lot of upselling that happens. They don't tell you how much something costs until they show up, not even an estimate. Installed a kitchen faucet for $175. What? We had already bought the faucet and I had to help! Plus, they had to realign it and when it still wasn't right, blamed the manufacturer. Turns out, had they read the directions, they would've discovered this faucet had a switch inside that can prevent excessive hot water and was affecting how the spigot operated. Also, I had a $50 coupon and they said they added it, nope only $20.Will find another plumber in future.

Joalba Yrigoyen

a year ago

I had maybe 3 other AC companies come out and try and fix the problem with my AC system, nobody could figure out what was wrong and that problem eventually led to water damage in my house. when Benton came over he found out what was wrong and fixed it. He was super kind and helpful and I am extremely grateful to him for being able to solve my problems. Thanks again Ben!

Ben Madrid

a year ago

Benton performed my rejuvanation maintenance on my one yr old HVAC system. He addressed my main concern of the condensing unit turning on loudly by installing a hard start kit free of charge and under warranty. Any other questions I had were answered thoroughly and professionally. Thank you Goettl and Benton.

Galileah Chavez

5 months ago

My husband had used the website to schedule an appointment for a drain cleaning. We got a text confirmation for an appointment between 2-6 the following day. The day of the appointment no one showed up or even called to advise of a change. Once we called customer service, a representative said the appointment had been cancelled due to an unknown reason. He also said to next time call to schedule an appointment since the website is unreliable. What was also upsetting is that he didn’t seem to care about the issue. It’s unprofessional that we waited around while no one cared to notify us that our appointment had been cancelled. I’ll have to look elsewhere for a drain cleaning service.

Gary L. Nebeker

3 months ago

We needed a minor repair on our water filtration system. Joe Martin, the Goettl technician, did a great job in promptly fixing the problem. Whether it's our HVAC or our plumbing, we have been well-pleased with the professional service we receive from Goettl. Thanks so much!

michelle perry

8 months ago

We are very happy with the maintenance and repair team, Jeremiah and John, and their customer service mentality. Our blower on the AC unit was acting up a few months ago under our warranty but by the time a tech got out to us it was running fine again. Well it finally died and of course after our warranty ended. Goettl replaced the part for us at no cost because of the intermittent issues we reported before and after the warranty was up. At this point they could have easily said it's not under warranty and we need to cover the cost but they did us a solid.

sesa1ee

2 years ago

Such a good experience with Goettl today, my AC stopped working and I was able to online book an appointment for the next morning which I thought was super convenient. The technician (Marty) was right on time, super friendly, and so helpful. There were many issues with my unit and Marty was not deterred by any of it. He educated me on the parts he was replacing and my AC is now running perfectly. I also felt the prices were reasonable and I wasn’t pushed in any way. I can’t recommend Goettl enough and if you do book a service, request Marty.

wendy lochner

a year ago

Richard did excellent work on our EVap and told us we needed to do to maintain it. He was very helpful and professional!

Jenni Johnson

a year ago

We have been using Goettl AC and Plumbing for several years. We had a new AC, a water softener and a water heater installed. Additionally they have preformed our yearly maintenance checks. We have had nothing but fabulous service and great workmanship. They are always here on time and are so courteous. We will definitely continue to use them for all plumbing, heating and cooling installs and repairs. Thank you John, Billy and Francesco!Jenni J

Brandy Coleman

a year ago

During the extreme heat advisory last week, Chris came out to save the day. He was polite, patient and moved quickly to get our AC up and running. We have a daughter who is considered medically fragile and he went above and beyond to make sure she was safe. He helped me deal with the Home Warranty company, which was a whole other nightmare. Thank you Chris for reminding me that great customer service still exists.

Steve Lohn

11 months ago

Joe and Brandon came out on a short notice and gave amazing service over Labor Day weekend. Friendly, professional, knowledgeable, and gave great service for a very low fee. Don't use anyone but Goettl for your AC and plumbing needs.

Tee Santos

a month ago

Jeran was very pleasant to speak with and did a great check-up on the water heater and water quality at my home. Thanks!

Alison Root

a year ago

Hands down the BEST customer service experience I've had in years...and I genuinely mean that. We had a plumber in our house for 2 days who was unable to unclog our drain, but MARK (with Goettl) was able to unclog our drain that other plumbers were not able too. He was in and out within an hour and a half, communicated everything he was doing and made recommendations for how to avoid further clogs without trying to upsell me. When Goettl says we do it the right way, not the easy way, they mean it. I can't thank MARK enough for his phenomenal experience and service.-Dani G

Joan Stunz

a month ago

Jeran did a great job. He was efficient and courteous. My plumbing drains now work properly

Frank Gomez

a year ago

I just want to give a hectic shout out to JESUS who absolutely crushed it fixing my HVAC today. Wow, what an absolutely stellar guy. Strongly recommend this gentleman receives multiple raises for his above and beyond customer service. As a company, you are lucky to have an employee like JESUS. A master diagnostic technician, he was in and out in record time. After thoroughly explaining the issue to me he took the time to answer all of my questions. Excellent service.

Eugene Cresswell

2 months ago

Technician James was professional, courteous and knowledgeable. Service was timely provided even though it was a weekend . He answered our questions and provided excellent service. Eric and Tony provided needed information on potential repairs or replacements. We are still pending a final decision on what to do about our system.

Michael Dean

a month ago

Jesus was friendly and professional- and this is sometimes hard to come by in today's world, so I greatly appreciate it. He took his time to check the whole system, even though his first intuition was correct - again many would just stop there, but he wanted to ensure he checked the entire system. I'm very appreciative of all that so I signed up for the maintenance plan. Without his professionalism, I most likely would not have signed up. Thank You!

Elaine Gonzales

10 months ago

Rob did an excellent job in going thru to explain maintenance concerns with AC, and replaced filters, checked heating and truly appreciated his services and professionalism. Thank you Rob!

Shawn McLamarrah

5 months ago

Francesco Tocci of Goettl in Tucson came by yesterday to clear a clogged drain. He was very professional, efficient, and courteous. He quickly resolved my problem. Then, he even offered to help with another plumbing fixture installation I was working on myself. He is the kind of person that makes me want to use the services of this company in the future.

Gabe Nyrkkanen

11 months ago

Customer service and responsiveness was good. My air conditioner unit was not working properly and when I called they got a technician out out the next day. My biggest complaint is the fact that the problem that they fixed was replacing a $20 capacitor which ultimately cost $200 for the service call. I purchase their monthly subscription that it costs $15/month which covers reduced diagnostics charges and free inspections twice a year. The cost on this service charge was for labor and the reduced diagnostic charge. In total they probably spent one hour at the house replacing a $20 part to get the $200 bill.

Sprinkles C

3 years ago

First time using Goettl, and we had a gentleman named Sal come out. He replaced the coil to the blower motor, cleaned inside and out real good (we'd had a bad mouse infestation and everything was very dirty), and was extremely kind, helpful, and explained everything he was doing. Also let us what we should prepare for down the road as our unit and home is older. We are relieved to get help last minute, the cost was great, and we look forward to our yearly membership. Highly reccomend.

Deanna Lukens

3 years ago

Great local owned company. Prices might be steep for some. But the increase in cost comes with assurance that Goettl has your back. We've had 4 plumbing issues in the last year and a half of varying degree and severity. We've contacted Goettl every time and they always respond in a quick and efficient fashion, getting the job done.Today on our fourth call. We talked to a gentleman in the office named Corwin who informed us of their membership program and how it would help us in our current situation. Daniel was dispatched quickly and addressed our problem efficiently. Thank you Corwin and Daniel, you guys are MVPs.

Joseph Suarez

11 months ago

Jorge, Aaron, Hector, and Devon just finished our work. As a homeowner,I felt like this was an impossible job. However, this AMAZING team worked fast and efficient, they answered my questions, and responded to my concerns. Best of all, they found a way to save thousands of dollars in tilework. I will be using Goettl in the future.

Lily Acosta

a month ago

Josh B went above our expectations. He provided phenomenal service with the best attitude. If we could give more than 5 stars, hands down, we would. Thank you Josh!!!

Jerry Doers

4 months ago

The service was excellent!!!
Our technician, Jeremy Canchola , was outstanding!!! He was very professional and knowledgeable and extremely helpful. Highly recommend him and Goettl for any HVAC concerns.

Mellissa Palmer-Beard

5 months ago

Ad says ANY drain clear is $80.00. It doesn't say toilet drains are excluded. Updated: customer service called several times and ultimately made it right with a refund.

Stephen Krakowian

a month ago

Joe came by for an annual inspection of my water heater and was the nicest guy. He went above and beyond trying to help with my water softener system since he was already there. He was professional and friendly as well as helpful. Thank you!

richard Milliorn

3 months ago

Julian was great. I just purchased my house and had a couple plumbing issues that needed to be looked at. He took time to look at each one and explain what was needed or recommended as well as fixed a couple minor issues I didn’t even notice.

Robert Grandy

3 weeks ago

Francesco Tocci came to my home to do a plumbing check and fixed a clogged drain. He did a great job and provided excellent explanations. He was very polite and professional.

Joe Stemple

5 months ago

My wife and i contacted three know plumbing companies in tucson and your competitors, neither of them contacted us until Goettl did. We had a tankless water heater and water treatment system installed , and the Goettl team who did the instalation did a great job. They were focused on the work and answered all our questions throughout the instalation process. Once they completed the work they did a great job in explaining the system and the process of it. They walked us through the whole system and what we needed to do to maintain both systems. My wife and I felt very comfortable with the Goettl team and you could see the pride they take in their work. Francesco Tocci did an excellent job in explaining how both system work, this was proof through his knowledge and experience with the products and the Goettl company. He spoke very highly of the Goettl company and this was evident with the time he spent in explaining the companies position in product guarantee and quality. All Goettl team staff who were involved with our purchases from Francesco Tocci and the installation team really compliment each other and gave credence to the Goetti team of professionalism. Thank you Goettl for treating my wife and I so well, we do appreciate you and will recommend you to anyone as a 5 star company.

Carlos Luquez

a month ago

Nathan, was really helpful and informative. Very professional.

Claude S. Gagnon

2 months ago

thanks zach, unit is working great keeping us nice and cool

Karen Reynolds

2 months ago

Hector came out to take a look at a leaking faucet. He gave me a couple of options on how to fix it and gave me a reasonable quote. He was very knowledgeable and made sure I had everything I needed before he left. Thanks Hector!

Patricia Sterling

3 months ago

Zach was great! He has been my tech for about a year I think. I needed a new system and he helped get everything set up. It was fast and easy.

Mary E Anderson

2 months ago

Although there was an initial mixup for the afternoon service appointment, a dispatcher from Phoenix immdiately remedied the problem with an appointment the next morning. The Goettle AC technician inspected my AC and explained very politely and effeciently which parts needed to be replaced. I appreciate the thoroughness and effeciency of the service.

Kimberly Marshall

3 years ago

John came out to perform my annual plumbing inspection this morning and did a phenomenal job. He was interpersonal, professional and instructive as he walked me through his entire process. I learned a lot about the proper maintenance and care for my drains, pipes, and water heater. He also helped me carry the massive 40lb salt bags from my car to the back yard to fill up the water softener. He went above and beyond even unloading the extra salt bags from my car to the garage and tested my water to make sure the softener was working. Thanks for the amazing service, I truly enjoy being a Goettl member knowing my A/C and Plumbing are in good hands!

Mona Graham

3 years ago

Albert Rodriguez was at my home this afternoon and I had one of the best experiences I’ve ever had with a technician. He was intelligent and well spoken, not to mention just an overall nice person. I don’t know how Goettl does it, but they consistently have awesome employees who are incredibly respectful and do an amazing job. You definitely should use this company! Thank you, Albert! Thank you, Goettl!

Kendra

4 years ago

Albert spent two days repairing the terrible plumbing in our home. He was extremely courteous, nice, hardworking, professional, and just a wonderful person to have on the job. Each day was over ten hours and he maintained his cheerful demeanor. We are so thankful (and so sorry it took so long!) that Albert was the one taking care of the issues. Highly recommend.

Harry Cly

7 months ago

They were professional at there job and service they provided was excellent. They got the job done in a timely manner and the quality of work was great..

Straight-Up Reviews

9 months ago

Bill was great help and got the requested job done within minutes along with knowledge that’ll definitely keep us wanting to maintain our business with Goettl. Thank you!

Jim Graziano

2 years ago

We are Goettl service customers, and having had our water heater and all of its ins and outs inspected, we came to the decision to convert to a tankless water heater and water softener system. From the inspection, recommendations and financing done by Cholla (sp?) and Victor, to the install done by John and Mark, our experience was beyond what was expected. All service agents were extremely professional and thorough with their evaluation as well as their communication in what was going to transpire. From the kind demeanor and expertise in knowledge given by Cholla, to the jokes made about bald heads benefiting from the water softener with Victor, to the detailed installation conversations and alignment on understanding our new system with John, to the Game Of Thrones binge watching conversation with Mark, your team made this job feel like it was being done by family. The level of care and precision exceeded our expectations. We firmly stand behind Goettl and its brand. We are already enjoying the upgrade, and look forward to a lifetime worth of Goettl taking care of our heating/air and plumbing needs.

Casey Van Bogaert

3 years ago

I wanted to commend the outstanding service from your plumbing technician, Zack Galabinski. He went above and beyond to make sure our water heater was working before he left. We currently are with Rite Way and after their technician came this afternoon and was unsuccessful in repairing it, he left the job completely destroyed, not to mention very hazardous. Zack not only fixed what they couldn’t, but did it with integrity, determination and hard work! I can’t thank him enough for not leaving my family and I without hot water over the long Memorial weekend. All Rite Way left me with were estimates of over $5k for a replacement and a completely unassembled water heater. You earned a new customer strictly because of his efforts! His solution was the same as Rite Way’s, however, their technician either wasn’t knowledgeable enough, didn’t try hard enough or simply didn’t care enough to get the job done. Zack was the opposite of all that and was determined to get the job done and a job well done he did!

Justin Sauceda

a month ago

Alek came out and fixed my tub and he was so polite and explained everything.

Joncie Shaw

2 months ago

Nathan was amazing! This is the 2nd time he's been to our home and he is friendly and professional. He was very charismatic and even gave our kids a little Goettl dog stuffed animal. They remembered him from his first visit. We hope he comes back again! :)

Tabbatha Prewitt

7 months ago

We have the Sadie program with Goettl and when we had a sewer backup occur on Sunday night I knew we were going to need to use our plumbing portion of the program. Goettl responded first thing Monday morning and sent 2 extremely professional and knowledgeable individuals to our home that afternoon. Larry was amazing and Abel was very sweet. They found our issues, discussed the options and immediately went to work to help us try to schedule an appointment before our Christmas Eve party. They were able to get us an appointment the next day and made the paperwork quick and painless. They both were super nice to my family and our pets throughout the entire process! If I ever have to have Goettl come back for plumbing I want them to be the ones who show up. The next day a handful of guys including a manager came to the house and took care of the work quickly, efficiently, and with as little disruption to the day as possible. I am very grateful for the crews and the company for making what could have been a disaster before Christmas a quick fix!

Ken Bassett

6 years ago

Your technician, Jeffrey, was timely, professional and thorough. He took the time to completely answer every question we had during the inspection and cleaning. This is our second Goettl service, and we continue to be satisfied customers and would highly recommend your company.

Valaya GAUDET

3 months ago

Braden is professional and courteous. He sure knows what he's doing. Highly recommend.

Krystle Holladay

a month ago

We are extremely happy with our plumber Francesco Tocci. He was very professional, helpful and trustworthy, if you're in need of plumber. I highly recommend Goettl!

Alan Price

3 months ago

Zach was very professional and honest. He didn’t hold back anything, was transparent, and answered all our questions.

Michael Brondum

5 months ago

Braden did an awesome job and stayed until he was sure everything worked as it was supposed to.

Jennifer Schrimpf

2 weeks ago

24 hours with 100+ degree heat without air conditioning makes for a very miserable day. Goettl to the rescue on a Sunday! Chris was so helpful and thoroughly explained what was wrong, showing us pictures of the issues. Chris was able to get our air temporarily working and with the help of Tim, walk us through purchasing a new air conditioning system.

Stefanie Mares

5 months ago

Angel and Junior were amazing. They were super courteous and were very helpful. They used plastic to keep my place clean and cleaned up after themselves. They went above and beyond. I would definitely recommend Goettl to anyone looking for any home services.

Victoria Wilkerson

2 weeks ago

Thank you Jeron. Your service was excellent, courteous and professional. Thank you for explaining what that problem was and explained your process of repairing my bathroom shower knob . So happy with the service I received today from Jeron and Goettl.

Lynnette Ventura

2 years ago

The technician was on time and friendly. He explained what he was going to do and provided before and after pictures of all findings and fixes. My only issue was his cleanliness, or lack there of. My system is in the attic where there is a lot of insulation. Once he finished and came out of the attic, he was covered in it. As he went in and out of the house and then into the dining room to where I was seated, bits and pieces of insulation were dropped and distributed along his path. He apologized for the mess and I stated that I understood (meaning I know how and why that happened) but I assumed he would clean up his mess once done. Seeing as how his job entailed crawling in attics, I would presume that he would come equipped with a shop vac or something to clean up after himself. He even left his old, busted glove dumped on the floor by the front door. This lack of cleanliness ruined the overall service experience. I didn’t expect him to come to my home to be a house keeper but I did expect him to leave my home in the condition and manner in which he found it.

Mallory Glickman

2 months ago

Julian was AMAZING - so helpful in diagnosing a problem for our grandparents. He went above and beyond to help them quickly and explain the issue. Thanks Julian!

Roo 6097

9 months ago

Julian and Jeran came out to do my plumbing inspection today as scheduled. They arrived within the arrival window given, were respectful of me and my home, and provided detailed information of what looked good and what didn't. They listened to my concerns and didn't make me feel stupid for asking questions. I appreciate the time given to me by these two gentlemen. Thank you!

Momo Clifton

3 weeks ago

Horrible experience I wish I never called them . Spent over 20k to fix a leak problem but still had the leak! It was a $20 fix that my contractor fixed for me a simple fix behind the shower handles was all I needed them. I paid a company to pin point the leak and confirmed it was the shower heads but goettl insisted it was my pipes . I was assured by goettl i needed my house re-piped to fix the leak. We also Had the ac unit replaced but it doesn't cool my bedroom. I was told to invest in aa mini-spli after spending another 17k Run far from this company!

Dale Peterson

10 months ago

Jeremy and Zach were extremely informative and professional. They were friendly and explained everything they were doing to fix our problem. It was a very pleasant experience. Also they made sure everything was put back where it belonged.

Laura in Tucson

2 months ago

Alek did an excellent job at my house, coming up with a good solution for a drain filling with black goo.

Melissa Haessly

a month ago

Julian was professional and gave us all the information we required within a few minutes of his leaving the residence. I would definitely give him a raise

Jim Trulock

6 months ago

Old unit removed, new unit installed professionally. Crew was outstanding, kept me informed at all times. Goettl stands for quality, and I’ll happily recommend them to anyone!!

Cornelius Gorman

3 months ago

We had a chronic slow flowing flushing toilet. It would be okay and then not okay. Called Goettl services for plumbing issue. They worked us in that same day and took care of the issue. The repair man (sorry I don’t recall his name) was professional and knowledgeable. I would recommend Goettl services to anyone. Thanks Goettl:)

Terry Gale

a year ago

I was able to get a same day appointment. Chris showed up on time. Was very thorough and very professional. He assessed the problem, explained the issue completely and in layman’s terms.

Jeane Gautier

11 months ago

Braden and Billy did a fine job installing a new water heater and doing various plumbing repairs in my home today. Very competent workers, quiet and respectful during their work. cleaned up afterwards. Made sure I had all the information I needed.

Kristine Baker

5 years ago

Best service ever. Service tech arrived on time, very knowledgeable and pleasant. Thoroughly checked all functions of the A/C and educated me on what I can do as the home owner in keeping my A/C running it's best for years to come. Even received my own Goettl flashlight, no toy thing either, but a real quality retro flashlight, too cool (no pun intended).

Denna Haddox

4 weeks ago

They were fast, professional, and p provided great information and customer service!

Stacey Rodriguez

a month ago

The AC technician James, came to check out our upstairs AC system, and did a phenomenal job determining what was the cause of the hight temperature upstairs. He gave us a great quote of some maintenance work we need to get done to the house to make our AC system run more efficiently. Thanks again James for your awesome personality and professionalism

Gerard Torres

2 years ago

I urge you all to get a second opinion. I recently had my air conditioner fixed at my house by Goettl but was made to believe my air conditioner was broken beyond repair. It was only after I mentioned that I had another company on its way did my air conditioner start working.In addition I was quoted 13k for an install, only after negotiation was I able to find the true price of 8k. All while the tech led me to believe the AC was broken beyond repair. Shameful negotiation tactic during the summer.Once Goettl left my house another company came out and examined my system. They found no major issues. My air conditioner has been running for several months now with no issues after a simple capacitor swap.Get a second opinion.

Courtney Conover

7 months ago

Adam was great. He got the clog out of our system and tested for other possible problems. We had a great experience. Thank you.

REAPS Global

3 months ago

Braden completed our plumbing inspection. His assessment resulted in installing a hose bib, flushing the water heater, and adjusting the water pressure. His courteous attention to detail was much appreciated. Braden’s work is thorough and is offers positive and constructive feedback regarding our plumbing. We highly recommend Braden and the Goettl team.

Stephanie “IslandPrincess” Smith

2 months ago

Excellent service done in a reasonable time Shane was very 🙂 thx for letting me enjoy the airness in my home again 👍🌹

Ed Ward

2 years ago

I thought I was getting a good deal. They knocked their price down for an end of month special, and could install everything straight away. My unit would need replacing in the next 6-9 months anyway so I thought I would just do it. The install crew was excellent, they were efficient and friendly. The promises made in the deal I have still not received, nor have they returned my calls about some minor work that still needs to be completed. I'm disappointed because I chose Goettl even though they were more expensive due to their service level. I think their sales team is well versed in bait-n-switch or just inept at writing down the things they promise. One star for sales and post-sales support - complete crooks. 5 stars for all the technicians and service people I've had the chance to work with over the last 2 years prior to this. Would never recommend sales - but highly recommend service.UPDATE July 2021:After repeated leaks into the house (both the condensation pan draining down into the intake duct and leaking through the roof, and muddy monsoon rain water leaking into the attic due to badly installed unit) 5 service calls and begging the dispatcher to take me seriously, they finally sent their most experienced installer out today who told me it should never have. Been installed this way. The are ordering a crane and going to reinstall the unit. Their motto is about doing thing the right way not the easy way, I’d have to say that was not true in my experience.The service people have all been very nice and I haven’t met a rude one yet - with just one exception - but a new unit installed in October has taken repeated calls by me being active to solve it.I’m grateful for sure for the latest installer coming out and just calling it quickly that all my issues have been caused by the same initially install mistake and the bandaids since then would never have lasted. I guess I was lucky we had such an early active monsoon here in tucson.I don’t think they will fix my ceiling drywall, and I hope there is no mold. I really hope I’m an unlucky outlier here, because I could not have had a worse initially experience with buying a new system from this company.

MariaC G

11 months ago

When I needed my ac unit to be looked at I called Goettle and they got a technician scheduled right away (even on a Sunday)when my technician Richard came out he was so Professional and efficient, Richard made sure to keep me updated on all the work he was doing inside and outside the home, Richard got my ac up and running so fast he was really knowledgeable on what needed to be done, He also took the time to help me get app for the ac running again. I would definitely recommend Goettle to anyone and ask for Richard he's awesome!!

Maggie Dominguez

a week ago

Jeran was amazing! He did a great job and was really helpful!

Jennifer Rohr

3 years ago

Great job! Able to arrive the same day I called within about an hour. Technician had to replace a part and also completed maintenance that was very much needed.Happy I joined their maintenance plan so we will hopefully avoid any surprises in the future.

Nadiigirl G.

a year ago

Benton Just did our servicing for the next two years and everything went well! Very professional and communicative! Definitely recommend this company have been working with them for seven years now and never had an issue!

Suzanne Narine

4 weeks ago

Jeran is great and exceptionally nice. Each time he has come to do service, very professional and friendly with expert knowledge. Listens to concerns, assesses and fixes them. Highly recommend and if you get Jeran, itll be a wonderful experience!!

Debbie Mason

a year ago

It was great.. I started the repair & Braden was my Goettl Representative! He was on time, fast & even responded back to my Parrot!
Please give Braden a big Kudos from me & from your company!!
I didn’t yet sign up for the Maintanance contract but still might !

Barry

2 months ago

Braden checked out plumbing and highlighted a couple of areas to keep an eye on, without high pressure sales. Thank you Braden!

Cheri Williams

8 months ago

The customer service was great I dealt with Beatrice and Mikaela both ladies were very nice and pleasant, the 2 technicians Roberto and Anthony were awesome very nice and knowledgeable and respectful of our property I would recommend the company to anyone

Dana Strong

a month ago

Julian and Jeff were great, very knowledgeable and professional

Daniel Kraft

a year ago

Brand new systems. Less than a year old stopped working. Goettl promptly addressed our issues by having a tech to our house the very next morning. Tech was able to troubleshoot and have us back up and running in little to no time. Fantastic experience.

Kat Sheppard

2 months ago

Gabe and Nick worked on a very stubborn blockage in my kitchen sink. Nick went above and beyond and spent hours trying different approaches. Realized I would need to have drain jetted. This was on a Friday before a holiday weekend and I had company coming. Gabe arranged for Nick to come that same afternoon and he was determined to through the wall of gunk in my 50 year old townhouse drain line. Both young men were pleasant, professional and thoughtful young men.

Heather Monreal

3 months ago

Update: Braden was very professional and did an excellent job on our water heater maintenance. Will definitely use this company again.Shane was fast and professional and fixed some issues another company wanted 4x as much to do. They were the first too call me back and didn't act bothered or put out like some other companies did. They came out within 2 days during the busiest time of year (plus I called them on a Saturday night - came out Monday morning!) fixed everything in a couple hours and everything has been working great since (it's been a week). He also educated us and our tenant on our unit and its care without being condescending at all. Very glad the other companies never called us back so we could find Goettl. Will likely be sticking with them for all our rentals as well as our main home in the future.

Amber Dinegar

2 years ago

I have contacted this business before regarding a split duct system, which was expensive with any company, and we recontacted them about fixing flex/hard duct work. The employees have been very understanding/accommodating, and friendly. I believe that they are working to get me the best deal possible for my ductwork situation.

Shelley W

6 months ago

Eric Morrison is awesome! He explained the issue to me so it was easy to understand, and he was very friendly and polite.

Sue Johnson

a week ago

Chris P was not only on time, but he was early. Got everything working in a short period of time. And showed me what may be needed next time.

Lynn Thomas

8 months ago

I had a new heat pump installed and I had a water purification system installed in the hopes of preventing future problems and costly repairs. All staff at Goettl have restored my faith in plumbing and HVAC maintenance & repair. Thanks!

Derek Frazier

3 weeks ago

We have been a Sadie Club member with Goettl for sometime. During an inspection of our A/C system, our tech suggested we get the Aeroseal Service to seal our HVAC duct work. On 4May2023, we paid Goettl by check for the amount of $5,232 to Service both our A/C units. This service is subcontracted out to a company called Odin. After about a month of attempting to schedule the service with Odin, we decided to cancel. They were unable to give us an actual date. On 12Jun2023, we requested a refund from Goettl for the Aeroseal service. After many calls and emails, we still have not received our refund. We are continually told by Goettl that someone from the billing department will be contacting us, but we we still haven't heard anything. We have since had our plumbing inspection with Goettl and the tech was attempting to sell us a new water softener. I told him that we will not be buying anything else from Goettl until we receive our refund in the amount of $5232. This is not how a company should treat it's loyalty customers.

Josh Schmuhl

a year ago

Benton came out after our AC kept kicking off. Explained his fix and got it taken care of in 30 minutes. Very professional technician and good timely service considering I called yesterday afternoon.

Jared Obryan

3 months ago

Wow , let me tell you this , if the part is like $1.00, you will change me like $5.00 for that part !!! I will not recommend you at all, I will post all social media, I tell my friends and family and the guy down the street!!!

Chris Stamos

2 months ago

Francesco Tocci was very professional and honest… the two most important things in a plumber. Very happy with the service.

Bill Keel

3 months ago

Julian and Devin repaired decayed underfloor sewage drains without tearing out walls or flooring, and kept us informed remotely of the details.

Laurie L Suter

a month ago

I'm so pleased with response time & service! I called for AC repair help and they sent Jesus Pacheco! Thanks. 5star for sure: happy happy happy!

Layla Salazar

a week ago

JR and Angel were on time, thorough and very professional. Great customer service

Paula Collins

a year ago

John and Mark spent the day installing water purification system, new tankless water heater and repairs. I gained good information and both were very professional and helpful. I will use their services again as will as ac/heating needs.

Tiffany Roye (Sorne)

11 months ago

Edit: We had our plumbing inspection today and it went great! Billy replaced some stuff for each toilet and scheduled another appointment for a bigger, 2 guy, job next week. He was very informative and cleared up some info we got from another plumber. Billy is awesome! We are requesting him from now on! Thanks Billy 💙We called Goettl because our AC was freezing over constantly. Unfortunately it's not repairable but Benton was amazing and told us all of our options with purchasing a new AC unit. We love this company and will be returning for the foreseeable future. Thanks Benton!! 💙

cat lover

2 years ago

The technician sent to my house to diagnose the issue was very nice but cannot recommend this company because of their price gouging. They charge $79 to do an estimate where most other companies will do that for free and most appalling of all, they told me that it would cost between $12 to $22,000!!!! to replace my A/C system, and then offered financing.Thankfully I decided to get other estimates and ended up paying under $6,000 for the exact same job they quoted for $12-22k.Had got one other quote for $8,000. So, I consider Goettl to be a rip off company that overcharges customers by thousands of dollars, preying on vulnerable people in AZ who cannot live in our homes without A/C. Please get several estimates before hiring this company!

Yg Clackin

a year ago

Francesco was a nice humble man with the utmost courtesy - came from Italy and is knowledgeable on the topics I needed recommended ways to protect my house found out I have sediment in my water heater and to protect my pipes and house will be replacing my water heater

Rey Granillo III

a year ago

I had a lot of work done all in one day. Complete HVAC install and new water heater. Luis and Adrian (HVAC installers) were professional, informative, and got everything installed, tested, and running in a timely fashion. They were also awesome to converse with while they worked. John and Adrian (Plumbing) also were in and out in no time. Had water heater drained and swapped in a couple of hours. John had a lot of knowledge and was very personable. Definitely recommend this group.

Terry Reaves

a month ago

Chris P was very knowledgeable and fix my ac
ty Chris

Art Bustamante

a week ago

Soooo impressed with the honesty of this company and personal.

Amanda Murphy

3 weeks ago

Julian and Jeff, Joey and Devin were great in helping get the plumbing lines in my old home water jetted. They also replaced the drain and p trap in my shower. All four employees were kind, communicative and efficient. We have used Goettl for everything, including our water heater and brand new AC system and they're always top notch.

Brian Hatley

a year ago

Benton the technician was awesome. Super quick, friendly and courteous. Made the suggestion to replace a part that should not be failing as often as it did. I would request him again as a technician.

Louis Karmes

3 weeks ago

Extremely professional young man, Jeran Cook. He's welcome at my house anytime. Did a bang up job installing a new hot water heater. Goettl is lucky to have him on their staff. I'll be using Goettl for all things watery and messy from here on out. Well done.

James Reed

a year ago

I had Benton and Richard show up from Goettl to correct an item that was a DIY homeowner induced mistake. I received a call ahead of time as to when they would arrive and they showed up exactly on time. They were everything that the Goettl organization should appreciate from their employees. These two gentlemen were courteous, efficient, professional, informative, low stress..... and even though this was my error, they did not remind me of it even once. :-) They explained what had gone wrong, why the system was failing, and what my options were to correct the error. After the options were presented, they corrected the issue within minutes. There was no upselling involved and I feel that the money spent to correct the issue was very reasonable. I will definitely bring my future business to Goettl. Thank you.

Scott Hawkins

a year ago

I've been a customer for years. Casey came today, on time, professional and courteous. Assessed my heating problem and the solution quickly. Thanks, Casey, I hope to have you return the next time I need service.

Gabriela Martinez

6 months ago

Jordan was super professional and very thorough. He even took the time to take pictures and explain what he did and recommendations.

David H. Davis

5 years ago

Sal Torres came to our home yesterday, and was very good to work with, as always. He is very clean and neat, explains what needs to be done, and still leaves our home as clean or even cleaner than when he came. Goettl has done quite a bit of work for us, including installing a new room unit, semi-annual maintenance, and fine-tuning our main system. He has been here before, and actually helped me understand this system. Sal is very careful about putting covers on his shoes, and has NEVER tracked anything in to our home. I still feel that with Goettl A/C having people like Sal I am being well taken care of. I will recommend Goetll A/C for any project you might have.

David Ruiz

a year ago

Fernando our tech was Awesome! His Vibe and Engery was Outstanding. Please make sure he receives this feedback, he deserves to hear how we feel.

Tim Harness

4 months ago

You call to make a payment and explain problem it was a Simple fix a leak in the drain line. They show up and waste 3 hours of your time by trying to sell you a new a/c unit. And then to find out they don't have the equipment With them to fix what you call for. AND CHARGE YOU 90 dollar for wanting you time would not recommend them to anyone.

Kayla

2 months ago

Francesco and Jeran were both amazing today. Right away very friendly. They explained everything clearly and were very helpful. They both answered questions I had and explained the problem and what needed to be done. Thank you

Review Account

a month ago

Jeremy did a great job - he found the issue quickly and was able to fix it without issue. I was weary of the cost based on previous experience, but since this service call was reasonable I agreed to a follow up for some more maintenance and coil cleaning. Jeremy was nice, friendly, and trust worthy and because of people like him I’d hire this company again.

Dana Boxmeyer

7 months ago

Great service from all members of the Geottl team including Chris, Branden and Adrian, Adrian T and partner, and Jorge and partner.We have had a lot of services in the last three months and will always call Geottl first for quality repair done right.

Karen Kingman

a month ago

So Goettl came through for us on the 4th of July. We initially booked a tech from another company to come out to solve why our air conditioner wasn’t working. Long story short they cancelled. So we called Goettl around 12:45 and we had a tech out at like 1:30. Nathan was very helpful, professional and fixed our AC quickly. I would definitely recommend them!

Christian Maldonado

2 months ago

Our AC went out in the middle of the night. Chris P came in during the day and was able to help us and get our system running.

Debra L.

6 months ago

I had a clogged kitchen sink. From the moment I called Goettl until I said goodbye to the technicians, Hector and Gabe, I had nothing but a very pleasant and professional experience. The individual that I made the appointment with was able to get me seen the same day. When Hector and Gabe arrived they were very friendly and professional. The situation was corrected and I'm very pleased with the outcome. Thank you Goettl and thank you to Hector and Gabe.

spheregrid p

a year ago

John Franks was very professional, efficient and compassionate during the entire evaluation and repair. My family and I appreciate his good work and advice.

danielle s

8 months ago

I had an emergency today and luckily a goettl technician was in my area and available. I’m really grateful for the quick and responsive service. The technician knew exactly what the problem was and had it corrected right away. He was professional and courteous.

cristy wilson

3 years ago

*** This is to update my original post. While my first experience was not what I expected from Goettl after hearing all the commercials. My second was so much better. Once given the opportunity to do better by me they did. Bobby and his student apprentice performed the rejuuuvenation that I originally scheduled. They cleaned the coils, they performed the system checks, they communicated with me during the process and they verified my system was working as it was prior to their arrival. Thank you for performing the services that I requested.***We scheduled the rejuuuvenation we didn't get the services listed. He cleaned nothing, He lubricated nothing, the freon monitoring wasn't performed. Our system was worse after the visit than it was before we called because while the technician was there he unplugged capacitors disabling our AC. I really fell we were ripped off. The technician just presented a list of suggestions for repairs that were so expensive for what the job actually was. $833 for the fan that cost us $160 my husband bought and installed himself, listed a pole contactor 40 amp whatever that is as being bad $333, listed single run capacitor $233 which cost dollars, dual run capacitor $333 which cost dollars, suggested to clean the blower motor assembly that was just replaced last year $541, chemically clean coils $166 (which was listed as being done as part of the rejuuuvenation that wasn't), suggested heavy cleaning of the outdoor coils which makes since because I cleaned out last night a buckets worth of dirt and debris myself $667, for a whopping total of $3106.00. This sticker shock was what prompted my husband to have a salesman come out to sell us a new unit. I really feel that this was deceptive and unfortunate because we will not return to Goettl.

Nathaniel McFate

a week ago

Tech never showed up the 1st time I tried to use goettl, however, they have been awesome the last 2 times. Called goettl around 1pm today and had a tech here by 3! Nathan just checked out an issue for me and was super professional and helpful.

Josie Rodriguez

a year ago

First of all service was set for Sunday between 8-10 am technician never came. I called office once again was told that they would be here between 8-10 again Monday but never came! I called office once again was told they would be here around 6pm due to back log on services well tech came at 8:00 pm. Tech always gives great service we also asked if we could be given warranty papers and instructions on how to use thermostat. Benton Baxter looked up what we have under warranty he was very helpful. But we would still like to have written information on warranty.

Gary Walczak

5 years ago

My service tech was great! He found something that needed to be replaced, and said he would email me a price quote within 10 minutes, to do the job. That was last Thursday still haven’t heard from him. Besides the commercials love the company

Evan Zinner

2 years ago

Failed to show up for two scheduled appointments. Prior to that the HVAC system needed a new inducer blower for which they quoted me $929. I bought the part for $50 and installed in 10 minutes. Not even worth having them inspect your plumbing or HVAC systems as they will want to replace it all and then offer a small discount and then finance the rest. I would recommend Valentine plumbing as they cost less and are more honest.

Christopher Rodarte

3 months ago

Service was professional , helpful and informative .
Highest rating for plumber!

Raymond Alvarez

9 months ago

Paid $90 for them to come out to give estimate to replace leaking shower valve. I had cut the wall open so basically just needed to replace shower valve. Told me $1800! Told forget it then got I can talk to my supervisor to see if I can come down line. Told him to forget it. Found another plubming company to replace shower valve for $800. What a rip off.

Annon leigh

2 months ago

Great company, great service from Nathan he was fast reliable and got the job done got my air conditioning fixed in a timely manner

Tracey Smith

a week ago

Julian is very professional and friendly. He really knows his stuff and answered all our questions. He does not try to over sell you on what is not needed.

Tyler K

11 months ago

Goettl constantly delivers. They schedulers always answer and have a flawless scheduling and notification system. The repairs are a bit pricey but for a company that’s honest and timely and actually answers the phone I’ll gladly keep using them.

Rodney Mellin

2 months ago

Outstanding service Outstanding person, Julian didn't miss a beat. Extremely professional. 10 starz!

Neko Senpai

2 months ago

I absolutely love the service that they provided, Chris Padilla did fantastic. He helped me and my fiancé for our ac, and I will definitely be requesting him by name next time. I HIGHLY recommend Chris Padilla and Goettl services 100%. And if I could, I would’ve given them more than 5 stars.

Scott Posvistak

a year ago

Scheduled a Fall tune up on my AC unit. My technician, Joseph Cox, was extremely helpful. Diagnosed a faulty part & replaced it under warranty. As he was finishing up, my grandsons arrived. Joseph gave each of them a stuffed animal & a flashlight for me. My grandson said thanks & gave him a thumbs up for a job well done! Thanks Goettl!

John McCalla

a year ago

Jesus was very professional when he finally arrived but I had been scheduled for the tech to arrive between 10am -12pm. Jesus showed up at around 3:00pm. I would have appreciated a phone call or text letting me know he was not going to meet my scheduled appointment.

Jeny Fox

10 months ago

Hector was amazing to work with. So pleasant, professional, kind, prompt, reliable and thorough and did things the right way. Geottls have done some things wrong while working on our house, but they were immediately corrected much better than expected. Im impressed with geottles all the way!! Great company! Hector is the best in our eyes!!

Mickie Mouse

2 years ago

I am so happy with a total HVAC replacement!! This is something that is a great consideration for homeowners...and Goettl came thru with flying colors!! From the sales rep to the installation team, flawless!!! I appreciate you all!! And Goettl should be proud to have such great people working for them!! Thank you!! Price and quality and promptness. Don't look anywhere else!!

Richard Brodesky

4 months ago

Alex came promptly as well. He was clean and articulate. His examination of our water heater was professional. He discussed bringing the new water heater up to code as well as prices, discounts, schedules, etc. in a lucid way. He is an excellent ambassador for your company.

Maria Harrell

a year ago

Bought an expensive water heater from Goettl last October and also membership to service my A/C and have plumbing inspection. Seems like they are all talk about service but then the maintenance program is not available! THREE TIMES I have made appointments for service, TWICE they were NO SHOWS and they did not even bother to call. Once they did call the day of to reschedule. I am still trying to get management to call me back. Whats the point of having a membership program? Disgusted

Lulie Rodriguez

6 months ago

Check out Goettl guys, they are fast and professional love them. Nick was our service tech he was amazing, thank you Nick for coming so fast to fix our plumbing issue. Thank you for being so informative , we will be calling soon for our water softner.. ask for Nick he is awesome!!

La Estancia

a month ago

Julian was great. Very informative and knowledgeable. I felt like I got a great deal.

Jonathan Neuser

2 years ago

Our AC and Furnace were installed by Goettl. They're not even 5 years and they are constantly breaking down. They make a lot of promises in their marketing about sending someone out right away and doing things the right way, but that has been the opposite of our experience. Goettl has been extremely hard to work with. They're always much later than the window they've given us - typically 3-4 hours after they say they'll arrive. Our AC has been out for the last 24 hours and customer service keeps saying dispatch will call me. Well I have yet to hear from dispatch and my first call to customer service was yesterday afternoon. It's been over 110 the last few days in AZ and this is unacceptable and dangerous. They don't return calls, they're never on time, and they're more expensive than other companies. I'll be cancelling my Sadie's maintenance service and finding another company to service our AC, HVAC, and plumbing.

IRENE CAVAZOS

a week ago

Chris from Goettle went above and beyond to help us. Kudos to Goettle we appreciate their professionalism and honesty.

Mark Holmes

a month ago

Hi Chris P was great service for us he did a good job and we're great he's with us thanks Mark and Nancy

B Kool

a month ago

Zack was very professional. Nice clean uniform. Pleasant and provided a quality assessment and maintenance of my AC unit.

sherry ferri

2 years ago

Goettl is a fantastic company and life saver for me. They came out professionally AND ON A SUNDAY, to fit in MY schedule. It was hot but Manuel Valdez, OUR TECHNICIAN, was great. On time ON A SUNDAY (no extra charge) to do the maintenance on my air unit and plumbing.He made recommendations (which are in fact needed); HOWEVER he did not push product on me, didn’t tell me could get it done for xyz$ and I really appreciated that! If he hadn’t come on a Sunday I didn’t know what i could do.Manuel brought some accessories I needed from his shop AND DIDN’T forget them! Manuel is professional, on time and I can’t get over the fact he would help me on a Sunday ALL WITH NO additional charge!All I can say is, I’m so happy Goettl and I are partners and I hope they send Manuel anytime they need to come out here!Lastly, thank you Goettl for being my partner for my air unit and plumbing needs!

Joshua Castaneda

a year ago

DO NOT GET THE GUARD DOG MEMBERSHIP... It is a rip off. I tried cancelling 3 months ago and they continue to charge me monthly. The membership is just a method for the company to give a sales pitch about things they want you to buy from them even though your systems may be completely fine. EVERYTHING is overpriced. You can get much better value and quality work from other companies.

Mallory Patrone

6 months ago

My experience was wonderful! When I called Anna was professional and very friendly and the two gentleman who came unclog my drain where friendly and professional too. Thank you Goettl!

Sarah Strachan

5 years ago

The Goettl representative advised there were leaks in the coils and said we needed to purchase a new unit. When I asked how much that would cost, he said between $10,000 and $20,000. I was confused, and asked why such the range and he was quite vague and said there were different options. I let him know my bf had just replaced his unit for $4200 and he shrugged. I asked whether Goettl had their own brand of unit or why it was more than double the cost of the bf's unit -essentially, what made it better to warrant the cost. He said Goettl is a big company and that was his only justification. He told me if we ordered it that day, we could finance it for 10 years, and he could install it Monday. If we didn't order it that day, he wouldn't be able to install if Monday, but didn't say what he could do.I asked he show me the photos of what was wrong with the unit. He pointed at the photos and said there was a leak. I asked where, he wasn't able to say where and I'm not sure if he didn't know how to address my questions, was refusing to address my questions or didn't know the answers, but his response did not instill confidence. I felt he was being evasive.He charged me $79 and had me sign paperwork. When I review it, the paperwork said I had received a flashlight, which I had not. I would not recommend using this company. Their ads boast they care about people, but that was not the impression I got.

320mb

4 months ago

This is to Praise Hector Alvarez,We had issues with a stubborn shower drain and Hector stayed and worked on it until the line was cleared out. It was not easy but He didn't give up. He was a Professional and shared some knowledge with Us about these older Cast Iron pipes. Thank You Goettl.

Ryan Barlow

2 years ago

Goettl is a great company. The servicemen were prompt and professional. All of the service repairs were completed quickly. Unfortunately, they buyer of my house pointed at that one of the pipe repairs made under the kitchen sink was still leaking. When I called to reschedule, Goettl could not make it out before the closing date. The buyer was very displeased and I almost lost the contract on my home because of this! Luckily they conceded, but otherwise a leaky sink could have cost me hundreds of thousands of dollars.

Holly Dwyer

9 months ago

Billy was very helpful, knowledgeable, and quick to find/fix our water leak. He was able repair our bathroom faucet within an hour! He answered all of our questions, incredibly polite, clean, and double checked his work before leaving! I would highly recommend him!

ernesto martin

5 months ago

Joe did an Amazing job today on my AC 21 points inspection I’m giving him a 5 star rating.

terry brown

3 months ago

My service technician, Joe martin was amazing. On time, great job explaining and hooked my washer up for me!!!! I have used you guys 2 times and great service every time!!!!! Thank you 👍👍👍👍

Elaine Gonzales

a year ago

Additional installation, whole house water softener.
Francesco, John and David did an excellent job today and went above and beyond to get the job done right and especially the clean up and then some! Thank you gentlemen your services were greatly appreciated! Kind regards,

J Christensen

7 months ago

Rick and Devon were awesome. They were professional and it was obvious that they knew what they were doing. They were very creative in their approach to solving the problem. I would definitely call again if I have any further issues. Great job.

David Santillano

a month ago

I was so impressed with the technician who serviced our a/c. The whole experience was so easy. I called made the appointment, tech came out and everything was done. What I was most impressed with was how nice and curtious the tech was. I will definitely use these guys from now on. The tech was awesome and i felt like they really cared. He took his time to explain everything done and recommend future work without being pushy whatsoever. Bonus got a flashlight that really brought back some memories. They've won a customer for life!7-3-2021 Another great A/C rejuvenation! The tech (David) was awesome. Thank you guys!6-21-2023Well they did it again. Every tech that comes by is always super nice and are always looking out for my best interests. Nathan was no different. Such a great guy and fair. Very professional and explained everything. Never feel pressure to buy anything and they let me know what can wait and what needs immediate attention. Thank Goettl and Nathan. 5 stars for Nathan and Goettl today! Thank you.

Dennis Hulse

4 months ago

The technician was very pleasant and informative. I will use Goettl in the future.

Stevan Kuehnle

a month ago

Nathan did an awesome job. Very friendly and knowledgeable and professional. Diagnosed our malfunctioning AC unit speedily and fixed it . Happy cool people.

Samantha Guerrero

a month ago

Chris was an outstanding worker, was able to fix my A/C problem and communicated with me about everything that was going on and in a timely manner.

Cheryl Vasquez

7 months ago

Q and Miguel came out. We’re there within an hour. They tried hard to fix system but couldn’t. So put us in touch with Tony. They all three heed us decide which system to buy. Tony helped with pricing and financing. I believe all three are best in business. Your lucky to have such thoughtful workers. Great guys representing a great company

Patricia McKee

a month ago

Joe Martin from Goettl was just here to flush and perform the annual maintenance on my tankless water heater. Joe was very friendly, efficient and the ultimate professional. He was very patient with my questions and explained exactly what he was doing and why. Thanks Joe for a great experience with Goettl.

Lucas Morse

a year ago

Canceled on me twice with no phone call day of scheduled service. Once last July and today. Only reason I knew they canceled my visit each time was because I called them. 7/23/22. 3rd no call no show. Definitely done with this company. Worst customer service I've ever experienced.

Graceal316

2 months ago

The washing machine has been having problems lately. What we thought was a clog turned out to be something more. Julian was great he answered all questions and help clarify what was needed. He had other jobs to do but never rushed. He was professional and understanding.

Muttgirl

4 months ago

They have 24 hour response to a LIVE PERSON. Nathan, the technician, was wonderful at explaining the issues and being able to address them at the same visit. So far this is 2 for 2 on visits and we are delighted to sign up with them.

Ferrahk Johnson

3 months ago

Experts like Braden are why I love Goettl! Professional and knowledgeable.

Goettl is expensive, but from my point of view, they are worth it.

Michael Maciulla

4 years ago

My technician John was on time, very knowledgeable and personable. He was only out for a yearly maintenance but was able to identify a couple of small issues, get them resolved quickly and walk me through why they should be done. The system is running quieter and less frequently then before so I'm sure that will be reflected in my next electricity bill. Thanks again John.

Marvin Moomau

2 months ago

Hector was our service tech was knowledgeable, friendly and helpful.

R B

3 weeks ago

Everytime i need them to come out after the initial visit they cancel and reschedule and have done this several times I've lost trust and now renewing my membership with them. Even today when I needed them they just said they cant come out or cant do anything about the reschedule time after time just awe, im sorry and thats it. Nothing else. Lost value and interest in this company.

Joel De la Rosa

4 months ago

Nick was great and informative! Had a clogged kitchen sink, addressed the issue and gave me helpful tips for drain maintenance! Very pleased! 👍🏽

Orpha Shafer

2 months ago

Jr and Angel did a great job cleaning our duct and vent system. It had never been cleaned and the job they did was outstanding and very professional and courteous.

Benjamin Majoros

a year ago

Had an issue with my AC, Benton and Jeremy from Goettl were on it, diagnosing the problem, fixing it and giving me info on other things that could help me in the long run to help keep my AC unit running effectively. Very professional and timing was great. Thanks to the Goettl team

MIKE BARBER

a year ago

Goettl always does a good job. The is not a high pressure sales company. Just good, honest plumbers. If I had any negatives it would be price. They are on the high side but they do quality work. If they were a little cheaper I would have them do even more.

bellal joseph

a week ago

I lost 3 units with the last storm. I called many places Goettl was more than just then the price. Tim was informative and worked to get me the best price, he also worked with management to help me. JR (Jesus) helped install the units and was so kind and informative. One of the units had a manufacturing issue and they replaced the unit and identified it hassle free. They are professional kind and experts. In a world with no time I couldn’t have picked a better company.

Jennifer Schleicher

3 days ago

Made an appointment for April. They canceled and rescheduled for June. Then they rescheduled for July. Then they reschedule again. But at least they said that they would make a note not to cancel again. Then they canceled again… Never again Goettl

James Struckmeyer (civilwarhero)

8 months ago

I will be using Goettel for ALL my HVAC needs going forward. This is an amazingly responsive, attentive team of individuals whose attention-to-detail saved me a unimaginable amount of time and money over several other, lesser local companies.Marvelous Team, great people and superb knowledge and the application of it.

Jessica Martinez

2 months ago

Julian was thorough and very professional. He went above and beyond.

Isabel Welch

2 years ago

Goettl's moto is pointless! I laugh when I even heard it.. They are expensive and don't deliver. We scheduled Goettl for seasonal service as we have two units for our house. I wanted to use another company that was cheaper my husband insisted we book Goettl. They scheduled us in 3 weeks said it was there soonest appointment. The day they were supposed to be here we receive a call that they won't be able to make it and they rescheduled on me. My husband called them back and insisted they check their schedules and fit us back in as we had already waited long enough. They show up the following day. The technician advised we should perform a leak check and charged us for this. Said he would personally come back for that appointment. Low and behold of course they didn't show up and we had already paid!!! We called and they rescheduled us for the leak check and again they don't show up to this 2nd scheduled appointment for the leak check. At this point we scheduled another company and I called Goettl to request a refund. They said I should have never prepaid but did see the transaction and said they would refund $450 for the leak check they did not finish. I did not want to prepay but the technician told me it was required and swipped my card for almost $900. Called 3-4 times to get this money back and tell me credit processing but it never does. 3 months later EXPENSIVE seasonal service. This company is bad news!!!#unreliable#lie#cheat#steal

Michael Kariolich

3 months ago

Very professional service, Jeremy explained what he found through the inspection and explained it to my wife and I. I recommend Geoff to everyone. Curtis and beyond, Jeremy is a asset to your company.

Catalina Gudino

3 weeks ago

Julian was great and help us with our plumbing issues

Bob Saunders

6 years ago

Excellent service from Goettl.As usual they came out for my 6 month inspection and unfortunately found that my condenser was rusting out and leaking Freon and needs replacement. They said they would be contacting me to schedule a date to install the new condenser.Lucky for me, parts and labor are covered under my warranty.The service man was just wonderful and explained everything very well. I am very happy with Goettl and its service.EDIT: The condenser has now been replaced by Goettl technicians, who did a thorough and excellent job at installing the new condenser unit.They cleaned up behind themselves and did the job in a little less time then originally expected.I am very happy with the entire experience.

Alexis “Nikki” Tolomei

2 years ago

UPDATE 07.20.21 - I finally rcvd a call back after submitting this review. I was able to get an onsite quote for the garage ac unit - Tim Gordon was a pleasure to have over & provide the quote as well as other advice. Re the PWR Outage: I was told that it happens from time to time and in order to prevent it we would need to install a surge protector. I was told this should have been offered from the get-go. They were able to send a technician (Dave, I believe) out to install it in the attic as well as the outside with the unit. -- this is just a couple hours in, so we shall see how it holds up.From 1 star to 3.07/12/21 - SO MANY ISSUES:We paid for a new AC unit on June 28th and it stopped working 2 weeks later after a power outage; July 9th.In between then, I had called to get a quote on installing an additional unit in our garage - only because the initial process had gone so smoothly.The customer service rep stated that in order to receive a quote I would have to schedule an Onsite Advisor to come out to our home - Which I did.On 07/09 (@ 9 am) - was the scheduled time for the advisor to come to our home AND also the day our AC unit stopped working.I first called to see where the Advisor was, as it was 11am and they had not shown up. I then find out that Goettl does NOT give onsite quotes in Tucson; that is only available in Phoenix - This mistake should not have happened, since I gave the Customer service rep my home address IN TUCSON. - The 2nd customer service rep told me they would have a project manager call me and fix the new quote issue.In between me waiting for the project managers call we figured out our new AC unit had stopped working and the house was not cooling off (it was now reading 80 degrees on our thermostat and it was only going to get hotter)I then called Goettl a 2nd time that day to request a tech to come out and fix the issue as this had just hit the 11 day mark of the new AC unit being installed. I was told that we were Next in line. A tech was completing one job and he would be right over to our home.3 hrs passed and no tech. I called again to get an estimated time and was now told that the tech was finishing up a job, there is one more job ahead of us and we would be after the completion of THAT job - COMPLETELY DIFFERENT THAN THE FIRST CALL!Then I received a call from the project manager re the requested quote - I informed him of the mistake that was made on Goettls part that it was already past 11am and we still had a no-show for both the quote on the garage unit and our newly installed AC unit. He told me he understood and would call to see what was going on and call me back. - HE NEVER CALLED ME BACK.Another couple hours passed and no tech and no calls back from Goettle.I called again and was told by a customer rep that they would send out an email to all managers informing them of our issues and they would call me back - NEVER RECEIVED A CALL BACKOur tech finally showed up and fixed the issue - Transformer blew out.Here's my issue with that....The picture they took of the blown transformer that THEY installed was of a burned (quote on their invoice) MELTED (picture shows that it actually melted) transformer/wires. How in the world does that happen from a 1 time power outage? What if there was a fire that followed in the attic?In the end we are still left with questions and no answers. I would like to receive a call from a manager informing us in detail how the error happened and should we expect this issue to come up again? If so, how can we get it handled IMMEDIATELY? How does a transformer melt after a quick power outage? It's monsoon season in Tucson and power outages happen all the time. Will we have this issue every time there is a storm / power outage? - never had it before with our old AC unit. I am sitting here worried every time a storm warning goes out. Will my AC unit suddenly stop working? Will it be a headache to get a tech to fix the issue? Will there be a FIRE this time in our attic and we do not realize it until it's too late?

Brianna Harder

8 months ago

We will be lifetime customers of Goettl! We recently signed up for the Sadie guard dog protection plan and we had Nathan and Shane come out to do our HVAC maintenance and they were amazing! They answered every question I asked (being a new home owner there were a lot) honestly and very clearly. Both were very courteous and professional! We are VERY satisfied with the service provided! And our dog loved his Sadie dog!!!

Katy White

5 months ago

Braden and Jaren Cameout to my house 30min after calling the company to help me with a leak in my kitchen, they got right to work and resloved the issue quickly and took the time to make sure my faucet wouldn't leak before, telling us the next available steps, they also took some time explaining their monthly service their company provides along with giving us options on faucets replacements, couldn't have asked for a better team to come out to help.

Danny Rodriguez

a month ago

Branden, just came and did my plumbing inspection and found some leaks, gave me the estimate to fix the work. Very informative and good dude, very professional and personable. Thanks man, for what you do!

P. Cameron

6 months ago

Francesco was very Profesional, knowledgeable, very kind and polite. He resolved the issue in record time.
Thank you.

Andres Ruiz

a month ago

Jeremi, Was me tech, that came out for maintenance of my unit.What a pleasure to meet a experienced, professional, respectful young man,Very knowledgeable. Congratulations! Gettel, hang on to him, he represents you guy'sWith CAPITAL letters.Thank You,Andres

Ralph Martinez

a year ago

Our AC recently stopped functioning in its normal capacity. We were experiencing only one zone triggering and that one zone was not cooling the room at at all. No one could come out to help us for days. Goettl was able to come out the next day thankfully.Justin was incredibly helpful, professional, meticulous, and communicative on what he was doing, what he was thinking, and what the plan was for figuring the issue out. Within hours he had us back up and running. I would highly recommend this company and their tech simply for the patience and professionalism with which they conduct themselves.

Rusty Coomber

3 months ago

Braden came to my house and installed a water heater. He was professional and got the job done.

Henry Romo

a week ago

Shane B came quick and helped me fast and even scheduled me for a callback for more info on upgrading our cooling. 10/10

Brie Braun

2 years ago

Alberto came and did an absolutely AMAZING job. I noticed a leak coming from my water heater last night, made the appointment at 11pm. By tonight, the issue was diagnosed, and Alberto was able to replace the water heater within a couple hours. He was friendly, professional, and respectful of keeping us all safe during pandemic times!

Brandi Weber

4 months ago

We have used Goettl for our Plumbing and Heating/Air services ever since we bought our home in 2019 and they have always been professional and attentive. We recently had to request plumbing service due to our old 1960s pipes starting to fail. We had Francesco Tocci from Goettl come out to help. He was very friendly! He was thorough with checking our pipes, explaining the reason behind our issues, and listing our options. Nobody likes to have plumbing issues but Francesco made it a little easier.

Ally Ross

4 years ago

They were timely and gave us a fair price for the work that needed to be done. I didn't feel like they were trying to oush the sale or anything. It was really nice that their call center was open 24 hours, as we discovered our AC wasn't working in the middle of the night. Felipe (our tech) was great and as a new mom home alone with a baby, I felt perfectly comfortable. The salesman Tyler was also great and very accommodating and not pushy at all! I know Goettl costs a little more, but you get what you pay for!

Mike Sholtis

a year ago

Fantastic experience! Billy Fernandez was thorough, knowledgable, personable, and a great credit to the Goettl Team. The installation went perfectly and the cleanup and removal of the old toilet was fantastic. I would recommend them to anyone who wants a quality company to take care of their home. A+ Job!

Elena Villasenor

6 years ago

Great job, friendly and professional tech. We had them come out to tune up both our AC units. He recommended doing a tune up on one and diagnostic on the other. It was a good choice he actually did make my back unit run a little bit better, he reconnected some wires that were disconnected. Even though we won't be contracting them to do all the other repairs needed because my Landlord is calling on the company that installed them originally, we we're happy doing business with Goettl.

Ida Lopez

2 months ago

Albert and his crew was amazing!! Very respectful.

Anita Martinez

8 months ago

Eric our plummer was very professional friendly and explained every detailed while working on our toilet n cleaning out our drain. I would recommend my family n friends to Goettl.

Vincent Pena

a year ago

The service techs were awesome. Luis and Adrian were very professional and willing to answer all of my questions. Walked me through all the set up for the thermostat and explained what they were doing during the install even if I didn’t ask about it. They displayed great pride in their work and I look forward to getting all our service work through Goettl as well.

Gerry Pike

2 weeks ago

Called to have a look inspection/ service on my A/CAfter what I thought was miscommunication it took about 2 months to get someone out meh busy season sumner time what not.They sent out service tech Jeremy Canchola. This guy is the best was happy to be there seemed like he loved his job. He was courteous in my home and respectful gave me some pointers. If you call goettl for anything have this guy come out

Richard Hobbs

2 months ago

Nick was very professional and did everything in his power to help me I would definitely be calling them for all my plumbing needs definitely 10/10 sevice!

Padilla Dee

2 months ago

Joe Martin in the Plumbing Department came and completed my yearly inspection. He was thorough, knowledgeable, and made sure that if I had any additional questions, he’d be able to answer them. Thank you Joe.

Allison Pfeiffer

a year ago

By far the worst company. They came and fixed my water heater, replaced some connections. They never applied for a permit through the city of Tucson. Gas cannot be turned in until it's inspected, and that cannot be done without a permit for the work that was already done. Been without hot water for several weeks, and no one is stepping up to assist. City of Tucson has had so many issues with this company not having the proper paperwork in order and not following protocols. I would never recommend this company, and suggest calling the city of Tucson to obtain further information and complaints on this company.

paul haifley

10 months ago

Francesco Tocci was very friendly and very knowledgeable. Even though he was unable to complete the warranty repair because of an unforeseen problem that he detected, he assured me that as soon as I receive the other part from Rheem, he would come out and complete the repair ASAP.

Rob Tree

11 months ago

Called for an A/C problem and they arrived early the next morning. Joe was the tech & couldn't have been nicer or more helpful. My unit is an old one and I have plans to replace it in the next 90 days, but not now. Joe was able to figure out the problem & fixed it for a fair price. I signed up for their regular service/maintenance plan and will definitely call them when I'm ready to buy the new one. Thanks Joe & the Goettl staff. Good job.

Sam Brandt

a year ago

I worked with John who was personable, friendly and outgoing. Throughout the process of getting my new water softener John would let me know exactly what he was doing. He also was very knowledgeable on how the water softener work and helped me to understand how my investment would be beneficial. I look forward to using this company again in the future they are very professional and responsive.

Teddy Pettit

3 weeks ago

Chris P saved the day with his experience, service, and professionalism. I will be using him for any and all home repairs. I’m only sharing this because I know how hard it can be when issues arise in a household. I hope everyone gets the kind of relief I just received with his service. GREAT JOB CHRIS P!

Stephen Barton

11 months ago

I would like everyone to know what a professional and terrific company Goettl is when it comes to standing behind its products. I purchased an HVAC from them a little less than 3 years ago and last week the outside unit broke down. I called late in the afternoon, but they were able to get me an appointment the next day. The excellent and polite servicemembers Angel Puig, JR Padille, Jesus Pacheco and Avron Santellanes all spent time at my house over a 3-day period making sure the unit worked. Despite some initial challenges, the crew stayed in good sprites and always acted Professional. Even though the unit failed after the first day, Goettl sent the team back out the next day to fix a small issue that was causing the unit to shut down. I did not receive any charges for any of the visits. It is rare when a Company will stand behind what they sell even if it is a little beyond the standard warranty time frame. I would Also like to give a big shout out to the courteous folks at the call center both in Phoenix and Tucson, they were extremely empathetic to our situation and did everything they could to reassure us that the Company would make it right. I would Highly Recommend this company to anyone.

Pete Boyle

8 months ago

Our home is over 25 years old and I wanted top notch experience and quality work. The installation work was excellent and gives us the reassurance that is very important to us. Eric was highly professional and he took care to communicate very well. I feel like we're in very good hands with Goettl.

Josh Rios

11 months ago

Braden came out, did a great job. Ckeared drain and fixed my disposal for me! Definitely using them again, thanks!

Delia Soto

6 years ago

Jesus the technician who came out was very professional and explained what he was going to do. Once he completed the diagnostic tests he was very forthcoming with all the options we had. He was very friendly and knowledgeable and most of all genuinely interested in our situation. I am grateful that this company has some great values. Honesty and truthfulness. They provided us with all the information we needed to make an informed decision. Not just giving us a quick fix to pacify us.

Rick Abril

a month ago

Nathan was great! Very friendly and professional. Diagnosed the problem with the unit quickly. Goetttl has themselves a great employee. Need more techs like Nathan. Thanks!!!

Karen Gutierrez

a year ago

Luis and Adrian were awesome technicians both were very professional and friendly.I definitely recommend Goettl for any work that needs to be done thank you guys for installing my new ac the house feels amazing now!

Jennifer Nilsen

a year ago

Casey Walsh did a great job fixing our thermostat issue. He was kind, knowledgeable and very helpful and even came to the house on a Friday evening, thank you!

Mandy “Cat” Maes-Doyle

a year ago

Jacob was amazing! Very satisfied with our service.
John and Josh also came out later to install our water softener and did an excellent job.

Robert Calderon

2 months ago

Jesus Pachecho was knowledgeable and extremely professional. He diagnosed and fixed the problem quickly.

Sabrina Chambers

8 months ago

Braden was my tech and he was AMAZING. He went above and beyond my expectations. Even though my issue was a big expensive sh*tty repair, I couldn’t be happier.

Lin Stover

2 months ago

Q is such a delight to work
with. He is knowledgeable and talks so I can easily understand what he is saying. I appreciate his work ethic and enjoyed talking with him.
Lin Stover

Stephanie Wilson

6 months ago

Hector & Gabe arrive on time. Extremely professional & finished the job in a timely manner. I highly recommend Goettl. Great service from the original phone contact to the end of the repair.

Eric Anderson

6 months ago

Braden, Jayden and Jeff very helpful and knowledgeable on what was going on. Very patient with us explaining what was going on. Would highly recommend them on any jobs.

Robert Schoelles

a year ago

Technical service is always outstanding. Not an issue with actual service. If something is ever wrong they will fix it. THE REAL ISSUES COME FROM INEXPERIENCED CUSTOMER SUPPORT/ THE CALL CENTER/ DISPATCH THOSE FOLKS. They do not look at a long term customers profile/ they reschedule or change appointment time (no notification to customer) plenty of apologies, great.

Tyler Allen

3 years ago

Their pricing model is extremely abusive, and banks on the ignorance of the customer to over-sell services.I recently arrived home to a house well over 90. I began my troubleshooting in the attic (fan had been making strange clicking noises), and sure enough the squirrel cage blower had absolutely shredded itself. I didnt have the time or energy to deal with the problem, but with such a simple fix lined out, I figured I would pay the premium to have someone fix it for me. I called goettl that evening, and they said I would have a tech at my place the next morning.The next day rolled around, and I met the tech at my house. I told him I had already found the issue, explained where everything was. He was very nice, listened to my explanation, and said he needed to verify. Not a problem, he spent 15 minutes or so in the attic, and came back to tell me that I had diagnosed things properly, and a new blower (squirrel cage) would have me up and running. He then said he would get me a quote from his truck. He came back in with a quote for a little over $2000 to 'service the furnace/fan system'. At this point I laughed and asked if he was serious. The tech apologized, and said he had no choice, that regardless of the severity of the damage or work, all services to the blower must have the exact same service fee. He recognized the ridiculous cost, but unfortunately his hands were tied. I told him thank you, and I received my free flash light.3 hours and $220 later, I had my AC fixed with a new blower cage.Their pricing model is designed to prey on the ill-informed or those unskilled enough to fix simple mechanical problems themselves. The tech knew the pricing was outrageous, but the business model does not allow them to actual serve their customers.The commercials show you a nice silvery metal flashlight that you can expect as a symbol of your strong and reliable relationship with them. The plastic kids toy that I received and threw in a drawer to forget is an appropriate symbol of the pure corporate greed that rules this company's service philosophy.

Tj

4 months ago

Outstanding professionalism!
I was impressed at the professionalism and performance of our technician Hector. He was knowledgeable and thorough as to what he was going to perform which made us feel confident in his abilities to compete the job. Thanks Hector.

Cantinflas Notanto

a month ago

Chris p. Came down to my home within a day of calling to book a quote, was quick efficient and honest.

Christine Nelson

2 years ago

The technicians were thorough and did a very good job of cleaning the ducts, and they were pleasant to deal with. The one negative occurred the next morning when we woke up to a lot of noise when the furnace and fan were on. We figured out it was due to several vents being completely closed, AND they were in the 10 foot ceiling. We were about to call Goettl to come out and open the vents when we fount a long handled tool to open the vents.

John Granger

a year ago

A/C stopped working, so I called them out. I've been a paying subscriber to their service for almost 3 years. The tech Goettl sent came up with a list of at least 5 things wrong with the system and advised me that getting the whole system replaced was going to be necessary, because it's so old, (10 years) and things would just keep on breaking.So I sit around waiting for them to write up a quote on a new unit. The full install price they quoted me was absolutely absurd. Over 3x what Google returns for a similar 5 ton 3 zone system. Weird. Then I ask them to itemize the quote for me, and they won't. Weird again. There is no way I'm spending that much money (the cost of a brand-new car, essentially) without being able to compare prices and do some basic research.At this point, I tell them to recharge the refrigerant and get out of my house. The tech tries to hard sell me. Not having it.. I found another HVAC guy through a friend of a friend, and he's there within an hour.He inspects my system and literally nothing the Goettl tech said was broken is in fact broken. The system might have a minor leak somewhere, but it's apparently insignificant, because he can't find it. Also, he lets me know that Goettl still screwed me by charging about 3x the price per pound he usually charges for refrigerant.If I could give zero stars, I would. Absolute scumbag stuff.

Monica Vega

a month ago

I called this morning for my water heater that was not working . First off they came about an hour after we called ! Such a fast response and the young man that came out , Hector Alvarez was very knowledgeable, courteous and put us at ease from the beginning. He explained everything that he was doing and what to look for in the event that it happened again. So thankful that it was an easy fix and if you need good plumbing work done call Goettl

Drew Whelchel

a week ago

I think the Plumber Joe was very courteous and explained everything in detail. I was grateful to have him. The price for my particular issue was exorbitant and will look for other ways to fix the problem but that is not Joes fault

RJ Pease

a year ago

Mark E., plumber, with Tucson Goettl Air Conditioning & Plumbing executed the process from A-Z with professional curtesy, efficiency, and knowledgeable of the difficult issues with the installation process of a rather unusual water heater replacement, and the need for a water pressure regulator valve on the water main. His ability to explain in understandable terms set the stage both with the initial estimate throughout the final installation. If you're wondering about good and honest plumbers, I highly recommend Mark E. with Goettl. I am more than pleased with their wide range of services and experts in the field with fair costs. Easily five stars! Thank you!T. Brady

Johanna Olmedo

2 days ago

I called a couple of techs in the area. Nobody could come this week. Goeltt was fast to schedule a visit the same day. Much appreciated The Technician was here on time. Gave me a very reasonable and honest quote. I will definitely using their services again. Thanks again tech Taden.

Romeo romeogray

a year ago

This is the first time I use Goettl air conditioning and plumbing, after I spoke to a representative and described the plumbing issue they took my information and gave me a time frame between 2 and 6 pm. The company is licensed and bonded, their technicians undergo a background check and drug screening and comply with the current social distancing protocols as well as face mask and shoe coverings at the time they meet you at your place. The estimate fee is waived if you decide to go ahead with the repair and they definitely come prepared for everything when it comes to parts and tools. John Franks was our plumbing technician , no only he showed up soon after the time frame started but literally went above and beyond explaining the issues sending us before and after pictures .We did not feel any type of pressure he was honest, respectful ,we had a great experience.We strongly recommend John Franks for any type of plumbing needs as well as Goettl AC and Plumbing . Our invoice was emailed right after the repair was completed. Great experience!!!!

Alex Best

6 months ago

Very happy with Goettl's services. Had a new hvac system installed and everything went perfectly. From sales to finance and install techs. David in sales was friendly and helpful. He walked me through all of our options with all the information I needed. Everyone with financing was professional and never missed a detail. Our install guys, Jorge and Gio were amazing. Our old units were removed and the new equipment installed the same day! The quality of work and commitment to excellence were obvious in every person we dealt with. I would definitely use Goettl again and wouldn’t hesitate to recommend their services.

Rachel Shatto

2 years ago

David was the plumber who came out to do our plumbing maintenance and inspection and he was AWESOME! So personable and knowledgeable. No offense to anyone else who has come out, they did good jobs too, but David by far was my favorite. After he did the maintenance on our water heater I definitely noticed an improvement the next time I took a shower. Thanks David!

David Rivera

5 months ago

Asked for the clean out service and the tech Alek said no the problem is in your shower. He remove the shower drain fill the shower pan with water and said he would not be able to do any work and needed to come back with the camera and get on the roof. This was last week and so far I have not received a call back for the repair.

Harry Guzman

2 months ago

Flood prevention inspection performed by Jeran. Courteous and thorough; fixed pressure on front hose spigot.

Ms. Harris

a month ago

Had a hot water issue and Hector came in and fixed the problem quickly and professionally. Thanks!

Taylor Underwood

2 months ago

We had a clog in the main kitchen/bathroom line of our home that caused back up and a whole lot of stress on a Monday night (6pm). Goettl was immediately responsive and able to get a tech to our home within the hour. Julian was professional, informative, and fixed our problem within a few hours. He showed us images of the current state of our pipes, and explained to us the do’s and dont’s of living with cast iron 60 year old pipes. We were SO grateful for his fast and kind service. He educated us on water jetting and epoxy coating for future preventative maintenance, and plan to use Goettl again for this service. Thank you Julian for saving the night!

Genevieve Schuldt

8 months ago

Dylan came to our home for our annual plumbing inspection. He brought several issues to our attention & ensured that we got financing to get them taken care of. Initially we were supposed to have everything done the next day, but our baby got sick. Goettl was able to reschedule us for the coming weekend & the technicians that did the work were able to finish in one day! We are very satisfied with the results and look forward to using them to maintain our plumbing/AC in the future.

Helen Caudillo

3 weeks ago

Shane Gray arrived to check swamp cooler mentioned the problem explained problem and quoted estimate 4 new 1 or choice of a A/C slpit?? He was very nice and seemed knowledgeable

Teresa Schuetta

4 years ago

The estimator Jason was very friendly and personable. He was also respectful and used footings for my house, which I really appreciated. He answered all my questions and was forthright. Good job. The installers, Patrick and Maurice worked diligently throughout the day until 7p.m. that night. They were also personable and acknowledged my children when they asked questions. They did not finish that night, but came back the next day to finish the job. They left the work area clean and without damage, which I appreciate. They also covered their shoes being mindful of using them inside. Very good work all the way around!

Will Gonzalez

3 years ago

Technician Austin Hess came out to our home to do the plumbing evaluation. Austin was very professional and followed the social distancing rules and precautions by wearing a face mask, gloves and booties. He was super knowledgeable about everything we discussed and also made some great recommendations. He definitely represented the company in the most positive way. Before leaving he also reminded us that Goettl does things the right way, not the easy way.

Kris LaFleur

9 months ago

Many thanks to Goettl Air Conditioning & Plumbing and especially to Chris Padilla for getting my heater up and running on short notice on the coldest morning of the year! The company that installed my hydronic home heating system a decade ago went out of business, leaving me out in the cold. Goettle listened to my situation and routed my request to Chris, who just happens to be an expert in hydronic systems. He took the extra time to learn about my unusual system configuration, diagnose the problem, and get the hot water and heat flowing. Thanks, Chris and Goettle for the repairs and the advice for future maintenance. You've earned a loyal customer!

Jeffrey Rice

2 years ago

Marty Hendricks is amazing. He has been repairing Air Conditioners since he was 11 years old. I instantly trusted him when he walked up and introduced himself with a firm handshake. He got right to work on my 23 year old Rheem AC and diagnosed and fixed the problem. He lifted the lid on the unit and found an old disintegrated air filter on the the evaporator coils which was not supposed to be there. Three previous technicians from other companies did not even lift the lid on the unit and missed this obvious problem. My AC is working great again. I was only charged 79$.A tech from another company wanted to charge me 2000$ for a new blower and capacitor. He did not even open the AC cover.I called Goettl for a second opinion and I am glad I did.In the near future when we replace the AC for a new system we will hire Goettl to install and Maintain.Thank you Goettl and Marty!!Sincerely,Jeffrey M Rice, MD

Donna Metcalf

7 months ago

Great job getting our new system up and running Jorge...Geo...and Mike. The timely professional service we've come to expect from. Goettl.

courtney willson

a month ago

Nick just came in did my whole home plumbing inspection and he was awesome! Professional and courteous, and he provided great info on maintaining our water heaters and lines. After a major flood last year he was able to troubleshoot our issues, and make corrections to prevent another catastrophe! I would and will recommend this service to any homeowner!

Lauren Hohl

11 months ago

No Bueno. Called for a simple blocked drain. Tech couldn't unblock it, broke a pipe in the process, then wanted to charge us a couple thousand dollars to fix the pipe he broke and replace all the other drain plumbing. Got a second opinion. Another company unblocked the drain and replaced the broken pipe for a couple hundred bucks. Done. Goettl dropped the ball on this one. Sorry guys.

Amanda Moehlis

3 months ago

Never disappointed! James was on time, friendly, and very thorough with his work. Extra perk, he was the one that did our rejuvenation last year 🙂

Kaitlynn Lash

2 months ago

They were so helpful and even though we scheduled for tomorrow, they made changes to make sure someone came out today so we could have hot water. I really appreciate everything they did for us and our family.

Michael Blazej

2 months ago

Just want to shout out Alek Delarosa for doing a great job when he came out.

James Elliott

a week ago

Shane B. helped us with our A/C tune up. He was very thorough and provided a clear explanation of what was going on. He took great care of us and made sure that our A/C units are properly maintained.

Trevor Johnson (JTJ Gaming)

a month ago

Nathan got everything going and was very straight forward!

ronald morlock

a year ago

Billy from Goettl plumbing came today and serviced my Water Heater. He was very Courteous and Professional and easy to talk with. He addressed all my concerns and I was a satisfied customer. I would gladly have him work on my home again.

Tony P

7 months ago

This summer (2022) I had my ac unit replaced, the ac worked great but when the weather started getting cold at night I switch to the heat mode. Unfortunately the heating part did not work.The technician that came to my house to fix the problem told me the system was low on refrigerant, and coils needed cleaning. He checked the thermostat that was installed with the new system and determined it was not programmed right, and consulted with another colleague via the telephone to program it right. After doing that and cleaning the coils still no heat. The technician told me that the installers would have to come back tomorrow and replenish the refrigerant since he did not have any. My question is how can a technician go to a job site without the proper materials knowing the type of job he is facing. Plus I don't understand how a new system (4 monthsold) can be low on refrigerant.

Bill Weaver

9 months ago

Braden was very professional and knowledgeable. Would highly recommend Goettl for your plumbing needs.

Suzanne Llamas

a month ago

Thank you Hector Alvarez for installing a new kitchen sink, faucet & disposal! Excellent communication & work!

d tru

a month ago

Julian was respectful and very helpful. He walked through the house and showed me all the areas that could cause problems in the future and gave me great advice on maintenance and upkeep.

Tyler Hauskins

2 years ago

Justin provided outstanding service at my appointment today. He showed up promptly and was very professional and courteous. He did a wonderful job explaining everything and keeping me informed. Justin is an asset to the Goettl company and I will be a customer for many future years. Thank you!

Danica Gallardo

3 months ago

They showed up 90 min after their appointment time. They are way over priced. The maintenance man didn’t know his prices when trying to sell a membership. I was not happy with the service.

John Glabe

2 months ago

I was serviced by Hector Alvarez. He was very professional and knew what he was doing.

K McDonald

5 months ago

Braden and Jarren Service Technicians were knowledgeable and explained to me in detail costs to repair and concerns they had. Repair was completed in a timely manner. Great Technicians.

Carlos Carranza

2 years ago

Would like to thank the staff that have worked with me on the instinstall of my HVAC units to this point.. they have been very professional and nice. Timothy Gorden was very polite and professional. Enjoyed talking to him. Also want to thank Mark, Maria and Lexi. They have been very helpful setting up appointments and providing any and all information.Keep up the good work. Also enjoyed Mr. Gordon's text.

Patty Olvera

3 months ago

Great service and a wonderful person that helped us work through our issues. Thank you Braden!!!!

Karla

2 months ago

Joe came out today for plumbing issue, great job. Very knowledgeable and professional. Great job Joe

Jeff Diener

a year ago

Casey came out and was very polite and very professional. I've always had great service from Goettl. I appreciate Casey's hard work it got dark out and he was up on the roof with a flashlight and handle it all with complete professionalism. Thanks Casey.

Stephen Burr

2 weeks ago

Goettl retrofitted a high mark-up Hard Start Kit into my A/C unit which could not be correctly installed, due to space, in April 2022 (See 1st photo). Goettl failed to inform us of the compromised installation. They had attempted to sell us this item since 2015. Six Weeks later the A/C unit quit working. Goettl claimed to send their best technician who got the unit running again but maintained the incorrect installation. In 2023 the A/C unit quit working after running one cycle. Goettl took a casual attitude about fixing the unit and would charge extra, even though we had been a Sadie Club member since 2015. We cancelled Sadie Club and instead got Green Valley Heating and Cooling to repair the unit. They told us the truth about what Goettl had done. The Hard Start Kit was completely burned up (see 2nd photo) and had done other damage to the A/C. The Hard Start Kit was not replaced. We have written 3 letters to Goettl, including one to the CEO Ken Goodrich, trying to get them to make this right and have been totally ignored. This was not nearly our first complaint with Goettl. Several years ago Goettl changed a capacitor under warranty and charged us $250 for an easy 10 minute installation. Last November when trying to get our furnace serviced under Sadie Club the technician arrived, said he was here to work on the A/C unit and would not service the furnace. He left having done nothing. Goettl canceled the next appointment at the last minute. Three years ago during a plumbing inspection Goettl implored us to change our hot water heater because they said the failure was imminent and gave us a quote for $2,448. It still works fine today. Goettl offered to change a shower valve for $325. We purchased the part at Home Depot for $35 and changed it ourselves after watching a YouTube video. Every time Goettl has serviced our A/C, furnace or inspected the plumbing they have tried to sell unnecessary high mark-up items. If you live in Green Valley or Sahuarita use Green Valley Heating and Cooling or Oasis. If you live in Tucson or Phoenix consider somebody else. If you chose Goettl beware.

Staff Sergeant Flores

7 months ago

Tech pointed out potential problems, didn't push anything. I accepted his advice. Everything went smooth.

Alberto Vasquez

3 months ago

Gabriel Goettl was very professional, knowledgeable, and offered great service. Got the job done right away knew what it was and how to solve the problem. I would recommend Gabriel and the Goettl team for any of your plumbing needs.

Erica M.

2 months ago

Goettl has been great to work with for the last year! Joe was our latest HVAC technician, and gave the best work possible that left us happy and relieved. He was able to diagnose the problem for our AC unit, and repair it in less than 30 minutes. I appreciate having an honest and professional company such as Goettl taking care of us. Thank you so much!

Terry Dammer

2 months ago

Took his time checking everything. So glad I called Goettl. He gave me a good price, looked up my warranty.
Very happy! THANKYOU

Mcullaby Hoth

a year ago

What I'm documenting here is documented by goettl: We tried thewe do it right the first time, Sadie service, DON'T! we got charged 50.00 on top of the annual fee, anyway!Their first visit was exceptional, John was cordial, informative, fixed the plumbing issue;Their second visit from Jesus, suggested 2000.00 to replace 7 plastic valves! I asked them to replace the shower and bathroom sink valves, but thry charged me 45.00 for only tightening the set screws on the handles! Which were stripped, (I have the evidence!)The leak continued, so we had the plastic valves and leaking faucets replaced by another plumber for 265.00 including metal valves, faucet valves, and new handle kits!I let several people know how dishonest this was, tokd them to send anyone else but, nit fire Jesus, we all need an income!After some wirdy apologies for dishonest service, we gave em another chance, renewedThe third visit was again cirdial and professional, but the inspection revealed a rusting secondary pan, and a cracked primary pan, the estimate was 1000.00 and 4000.00 seperately!Goettl was scheduled to come 7/19 but called to reschedule for 7/26!At 10pm 7/25 our kitchen cieling is now damaged, there's a 4 foot hole where wet insulation and drywall fell down! We were up till midnight cleaning up!Expected apokogies, reimbursement of the sadie scam service, got nothing, so we cancelled everything!I hope you read this and save vourself thousands!

Rachel Komenski

a month ago

Air conditioning unit stopped working during heat wave (June 26th) in Tucson, AZ. Called Goettl for a service call. Technician arrived in a timely matter and diagnosed the problem within several minutes of arrival. We were told that we had a locked up compressor and that we needed a new AZ/Furnace system. I repeatedly asked if there was anything that could be done to get it working again - technician said NO.After a phone call with a project manager, we received quotes for different options priced between $19k-27k. After we decided we wanted to get a quote from another company, they went into high pressure sales tactics and over a 45 minute phone call, reduced the price down to $12k. We were pressured into making a decision on the spot for next-day installation in order to get the better price.In the morning, we had a repairman from another company come over before our install. Upon his arrival, he diagnosed the problem VISUALLY (I can tell you what is wrong with it without even testing anything) based on seeing a swollen (bad) capacitor. He restored the unit to working condition in less than 30 minutes at a cost of less than $200 (with a part he had in his truck). Repair man stated this was a very common issue and should have been diagnosed and fixed.I believe Goettl DID NOT TRY TO DIAGNOSE OR FIX OUR UNIT at all, and instead tried to take advantage of us during a heat wave. Their predatory, hard-sell tactics pressured us into signing a contract without an opportunity to get a second opinion. The technician did not test anything, and did not try to remedy our problem. They only wanted our money. Their prices are HIGHLY inflated, evidenced by the fact they were able to give us such a drop in price if we signed the contract on the spot.We cancelled our install without issue shortly before they were scheduled to show up. We did receive a call from the service manager with an apology. They offered us a membership to their service club as a way to say sorry (we declined).This company almost cost us an unnecessary $19,000+ replacement of a working A/C unit that needed a quick, cheap repair.

‘F15Stroke’

a week ago

I'll start by giving them credit for getting someone out to us within 6 hours on a Sunday morning during the summer in Arizona. I'll also say that (other than the comments below), the tech was sharp and professional.After that, it was all downhill. They gouged us $600 for a capacitor I was able to find on Amazon for less than $20. Then they lied about the temperature that was coming out of the vents (I have a laser thermometer so I was able to measure it myself). They did this to convince us to pay for a leak test.I do not recommend.

Paul Towery

7 months ago

Just had Hector and Devin come install my faucet. Excellent service and extremely professional. Highly recommend. Sink didn't want to cooperate, but they got it done. Thank you guys so much.

J Russell

a year ago

Fernando with Goettl was awesome! Fixed my kitchen disposal. Took his time to explain about water pressure and fixed my disposal fast. Kind, professional , caring. Thank you , Goettl and Fernando ! Highly recommend.

Mick Anna

a month ago

I really like the company’s communication policy of continuously sending messages sharing with the customer where their service agent is with respect to time and location.

Donald Meehan

a month ago

Whereas he did get the air conditioning working,; we had done all the wiring, removal, the old thermostat and installation of the new one and completed wiring. We had a problem with one wire. That’s what he fixed. I think $260 for that kind of Repair is ridiculous. He basically just find the bad wire and repaired it.

Sage Schupp

a month ago

Chris P. was amazing, super great service, very knowledgeable and fast, fixed the the problem and restored AC thank goodness! Got me a great price too!

Kenneth Genung

a year ago

Joe is top notch. Thoroughly explained everything and helped me get the best value and fastest installation possible. I highly recommend Joe and Goettl.

Carlee Reed

a year ago

I couldn't have asked for a more attentive and helpful technician than John from Goettle Air Conditioning & Plumbing who came to take a look at my water heater when I called for help. He was courteous, dedicated to his job and his craft, listened intently and actively to make sure he understood the problem, and refused to quit until a reasonable solution was found and implemented.At no time did I feel uncomfortable having him in my home, nor did I feel pushed into a sale or service that I didn't feel was for my benefit. Instead, John explained the various options to fix my water heater problem and gave an honest review of what the pros and cons of each option entailed. Even when the whole process took longer than anticipated, John followed up to make sure that I was taken care of. When another technician was needed to assist in finishing the job, David stepped in and together he and John made sure that my new water heater was installed properly - no shortcuts, no slapping it together just to get it done. Both John and David made sure that the water heater was installed absolutely correctly. All the while answering my questions so I could make sure I understood and could maintain my new appliance. I am forever grateful for both John and David - for the excellent service that they provided and for the comfort in knowing that the job was done correctly.

Barb Mclaughlin

4 months ago

They were very professional answering all my questions and providing information for helps and comfort.

Colleen Columbus

a year ago

I've been a customer of Goettl for over 4 years and experienced excellent service. Recently there were a few hiccups in their service response/scheduling. But after reaching out to customer service today to discuss, I had the pleasure of working with Heidi. She took ownership of the issues and immediately had it resolved. She restored my faith in Goettl's promise that they do things the right way. Thank you Heidi! Colleen C

Tony Bustamante

3 months ago

Shane Gray (a/c) and Francesco Tocci (plumbing) were very professional and thorough in the service. I highly recommend them for all your service needs.

S. R.

a week ago

Shane B earns 5 stars for his honest and forthcoming approach on this hot day.

Allen Rawdon

11 months ago

Have had Richard out to my home twice. Once for trouble shooting aircon (adding dye) and today for IR check for leaks. In a nut shell, he and his manager/supervisor have been outstanding. Thank you to both. On the first visit he even dove right in after encountering the local wildlife... And as a side note, people answering the phones have ALL been great.

Vera Diaz

a month ago

Devin and Julian were awesome and very knowledgeable. They help me understand the job they performed.

Kim Mella

7 months ago

I'm unsure that I've ever had a more awesome Customer experience than I had with Q! Q not only helped me get an amazing deal on a 3 Star unit, but he earned a friend! His professionalism and knowledge impressed me beyond words and I will forever now request Q for future service needs! 🥰 Thank you, Q for also saving me thousands during the upcoming Summer months! You're definitely in your element, my friend!

Nola Geuder

a year ago

Very pleased with customer service from the first call to the repair of a clogged sink drain. Will recommend and use for future needs. Wonderful experience! Customer service is not a priority in most aspects of business these days, but Goettl surely changed that view for me.

marion woods

11 months ago

We are very pleased with Goettl’s service and highly recommend. They are prompt, professional, ethical, and the only company we will use. A special shout out to Jorge, Adrian, and Aaron for their skilled and excellent plumbing service. It was a long day of replacing our ancient and corroded galvanized pipes and our 18+ year old water heater. Their professionalism and diligence is greatly appreciated. Another shout out to Franceso for his helpful and careful explanations of the plumbing systems.

Xavier T

a month ago

Goettl Technician Chris P did an excellent job of explaining the issues which had caused my AC to stop working. He was very professional and knowledgeable and provided all the information I needed to make informed choices about the repair. Many thanks for your great work Chris!

TJ Lundgren

3 years ago

The technicians were very friendly during my rejuvenation. However, they left the system worse then when they found it. My expectation was that it would be running better after they left. I have two AC units and the one that cools the upstairs has been running non-stop since they left and the temperature has not dropped one degree, it's at 84. We are using fans now to blow cool air from the downstairs to the upstairs, otherwise the temperature would be rising.

Meaghan Marshall

2 months ago

HVAC and plumbing service on the same day. Nathan and Alek were both great.

Linda Chappell

6 days ago

Joe M. performed the regular maintenance on our tankless hot water heater, and installed a new water softener and reverse osmosis system. He was super patient and explained how everything worked and answered all my questions. He then cleaned up everything after he was finished.

Mike Land

2 years ago

We had a water pipe leak in our ceiling. The tech that came to our house was amazing. He was experienced, talented, and a great communicator. He explained things in terms that I could understand. I could tell that he took so much pride in his work! I felt like he was really on my team. Thanks Goettl for everything!

Ruben Uzueta

4 months ago

I would like to recognise an outstanding employee with goettl tucson nathan gould very respectful great servicePlus which i bought a new ac unit with his help my unit was 12 years old preformed all tests showed me pics of bad unit would like to thank goettl plus next day instalation on easter sunday mind u. Thank all imstall people as well thank you goettl they made me very happy.thanks

Jennifer Nelson

10 months ago

Julian B. Did an outstanding job, was efficient, extremely knowledgeable, and he was very personable. He gave me an incredible estimate with thoroughly detailed recommendations. 5 out 5 star test. And My doggies liked him, he passed the dog vibe check.

Jesus Olivas

2 months ago

Nathan was very helpful and efficient and explained what was needed and what it would take to fix it.

Stephanie Crawford

a year ago

Our service man was Jesus. And he was amazing. Extremely professional, quick to respond, very thorough and documented everything he did with both showing me and then taking pictures. We especially loved the Sadie dogs and flashlights he gave the children.

Valerie Thomas

3 months ago

David was very thorough. He got our a.c. fixed in a timely manner and even adjusted it for us so the rest of our rooms get cool.

Gary D Rasmussen Arizona

3 months ago

Our tech Jeremy was cordial and professional for the pre-summer HVAC rejuvenation maintenance review.However, he had to be reminded to securely close the attic access point and he did not offer to put on booties before entering our house.Electronically forwarded write-up and all photos that he took of equipment in attic as well as on ground.It is a new system (one year old), so there was no service work needed.

Andrea Goodwin

4 months ago

Joshua was very knowledgable
I will use them again. Happy

Anthony Kozar

4 months ago

Julian came out and did an awesome job. He was very detail oriented and offered to show me his progress as he worked. I had a laundry/kitchen sink drain clogged up with years of grease but Julian made quick work of it and I am very pleased with results. He even raked over the the tracks he made in my rocks with his equipment. Above and beyond.

Eric Newton

a year ago

We just had our annual maintenance service completed by Benton (Ben) and Shane. Both were truly amazing and professional. They were very honest with their feedback and did not try to offer or sell us anything we did not need. I would definitely refer Goettl to anyone looking to buy new or repair their current HVAC system. Hands down the best service we have had in over 20 years of owning a home.

Ingrid Roberts

a year ago

I had a really great experience with my technicians Braden and Devin. They were professional, on time, and completed the job perfectly. My sink drain had a deep clog and they took care of it and even cleaned the sink out. They were respectful of my property and I will use them again.

Owen Sanchez

4 months ago

Joshua was our plumbing technician. He was on time, friendly, informative and knowledgeable. He walked me through the drain cleaning and changes that he made to the faucet system. He was very efficient. Excellent experience.

Alicia Andersen

a month ago

Joe M. was an amazing plumber. He thoroughly went over things with me and got everything done in one day. I can actually have a shower tonight, and he was able to install the plumbing fixtures I had bought for the project. Thank you Joey!

Demetra Smith

6 months ago

Zach was an exceptional technician. He was professional and save us from what could have been disastrous. Many thanks for his expertise! The Olivers certainly recommend this company!

Aimee Lavender

5 months ago

We had a wonderful experience today with Alek. He was on time, polite, professional and very knowledgeable. We called around 11:00 for drainage issues in our kitchen and he came within a few hours and the problem was fixed. Will for sure be using Goettl for future plumbing and HVAC needs.

carlene childs

2 years ago

David and Jacob were very professional from the initial introduction till throughout the plumbing service. I was able to feel comfortable knowing they both exhibited the ability to perform their service, and yet listened to what I had to say. I was impressed with the vast knowledge regarding the water softeners. I would highly recommend David and Jacob for your plumbing services. You will be glad you did!!

Veronica Ramirez

3 years ago

I am writing to say although my feelings remain the same. My money for part of the maintenance plan was reimbursed. I have found a reliable honest company. One that doesn’t create problems but fixes the non issue having having system. Orozco Bro’s. Contact them first. If you want honest and reliable.Thank you Goettl, for opening my eyes before I continued to pour $$$$ into your company!I signed up for the Maintenance Pkg. Every season the tech's would come and tell me that I needed to replace this or that and when I had someone come to confirm. They told me that my plumbing was fine. Then the A/C stopped working. Again the tech came over, did his assessment and my unit could not be repairable.... The tech calls the sales supervisor, he comes right over like he was at the corner. They tell me everything needs to be changed. I needed a new heater and A/C unit. Together it was 20,000.00 +/-By NO means was I prepared for this... I let weeks go by and it has been extreme heat conditions already. I called a different company for an estimate. They go up on the roof and everything was disconnected, they come inside and the boards are unplugged. They reconnect and check circuit boards, wiring etc... NOTHING FOUND OUT OF ORDER OR BLOWN!!Here I am paying every month like a fool!!! So that they can try to swindle a sale... I had hopes that they were honest, supposed to take pictures and provide customer satisfaction!! All a scam. I payed $15.00 per month for over a year and this is what I get!! I will never recommend a SOUL to your good for nothing scamming company. I can't even give you 1 star but in order to post I had to select 1 but in my heart I would never rate you company anything but -

Ashley Ricks

5 years ago

We could not be more pleased with our experience with Goettl. Before making an appointment, I read nearly every review available on the BBB and Google sites for each of the AC companies available in my area. We first called Goettl at about 9:30pm. We needed seasonal maintenance but also, our AC was not blowing as cool as it should have. At first we were told that we are outside the service are for the Tucson office. (We live in Cochise county.) However on Friday morning, a representative called to apologize and stated that we actually are in the service area and someone could be at our home on Saturday, with no emergency or weekend upcharges! The representative explained the process clearly, gave a window of time for the service call, and told us we would receive 2 confirmation calls. She also told us that our tech would provide a written quote with 3 options.We received a call to confirm the appointment as well as a call when the technician was about an hour out from our home. Cesar arrived and was extremely professional, personable and humble. After giving us our Goettl flashlight he asked for a rundown of the problem. He was very thorough and had the problem isolated and diagnosed within minutes. He went over each of our options with us and with no pressure, allowed us as the homeowners to be empowered to choose the option that was best for us. Cesar did tell us about the monthly option to purchase the yearly service plan. We weren’t surprised because we had done our research and knew what the plan entailed. We’d also researched the plan options with other companies in our area. We did not feel pressured to purchase the plan, but did so because we need biannual maintenance on our unit anyway, and with this service call, felt that we could trust Goettl.We’ve had home warranty companies before and been renters at the mercy of the owner to send whatever repairmen they chose. We’ve never had a repair experience that was as smooth as this experience. We were completely comfortable with Cesar in our home. He could have very easily been less than upfront with us about what our repair entailed, but he was not. That’s integrity. A company that hires workers with integrity, and expects it of their employees, is rare these days. It was clear that Goettl invests in their employees, and so as customers who have a choice, we will invest in, and choose Goettl for our home.

Heather Mae

a year ago

Joseph Cox came out to look at our heater that wasn’t working right. He came out, even though it was late in the evening, and did everything he could to get it running again for us. He even took the time to look at a few other problems and set us up with some deals for upcoming appointments. He was wonderful, as is everyone we’ve worked with at Goettl.

Meg Johnson

a month ago

The technician, Jesus Rodriguez, was very knowledgeable and efficient. He explained everything clearly and had data to support his conclusions about the condition of our system. He fixed our problem quickly.

Jasmine Magdaleno

3 years ago

I was told by the representative that my dishwasher installation was going to be $79, however when the tech was at my house he quoted approximately $350.They told me the rep I had spoken to was new, which is understandable. Plus, he was super nice and professional the entire call.The tech they sent out (Albert) was one of the coolest and nicest people! Very knowledgeable.Management even offered me a discount for the misunderstanding :)The quote I had received from both a private plumber and Lowe's was still less than what Goettl was charging ($350 is almost what I paid for the dishwasher itself!), but since the rep, and the tech (and even management) was so flexible and sincere, I ended up getting it installed with them ¯_(ツ)_/¯ haha

Renee Lopez

a year ago

Our technician Francesco Tocci, was not only professional, thorough, and efficient, he was also friendly. He explained what he intended to do, completed the work quickly, and provided explanations and photographs when he finished. We are completely satisfied with our professional visit and will use Geottl again for any similar needs.

Missie Michika

a month ago

Everything was done very professionally and the service tech was very nice The only thing I could recommend is that you don't send the text out on my way until you are on your way to your next client

Oshun Flores

a year ago

Today we got Richard and he has helped us 2 times before and has been very helpful. Today unfortunately he was not able to apply a temporary fix and our house remains in the 95 degrees with dogs and kids. Lucky we can go to family member house. Goettl was suppose to repair our issue last week but was pushed to yesterday. They came yesterday but time ran out on service hours and was pushed till Monday. I'm not sure why they schedule us last week for Saturday (yesterday) but for it only to be pushed to Monday. The house remains in the 90s. Today the temporary fix could not cool down the house. The AC unit is 2 years old and installed by them. They said Monday morning they can fix it but we shall see...

Dee Do

a year ago

The canceled service every time . After two saturdays of wasted time waiting for service , asked for a refund for services not rendered at call center . They stated they would send an email of confirmation for refund . Never received . Never received money back on credit card for prepaid maintenance check. Will file with the better business bureau.

Eric Case

2 months ago

I called about 10 AM, Francesco Tocci arrived before 1 PM and completed the repair in about 20 minutes.

Joe Dunlap

6 years ago

The technician was a very nice guy and went out of his way to show me everything he did regarding the service on our heat-pump unit. Unfortunately, the prognosis for our 13 year old system was borderline terminal. He did offer several options with which we could choose from, as well as contact from one of their sales specialist should we decide to buy a new unit. Because we are members he said, there would be $1000.00 off regularly retail pricing. I like this company, they seem straight up and honest.

Rina Martinez

a month ago

Nathan was awesome! He is very professional. He took his time to thoroughly explain everything. Nice young man! :)

stlrsgirl

5 months ago

We had several different individuals from the company help us with our needs and they were all exemplary professionals. The individuals we received were Josh, Zack, Shawn, Mark, Hector and Jeff. Way to go and I would recommend these individuals to anyone!

Debra Conway

a year ago

First they stood in the bathroom for 10 minutes going I wonder what it could be then they only had a 25 foot snake and I told them 3 times on the phone it was an upstairs bathroom. After being here for over an hour my toilet is still not working and they kept saying for $500 more we can send someone out tomorrow with a camera by this time my husband and I were like here's your $170 just leave. I will never use them again and will express my concerns to anyone that says they are going to use them.

Franco King

6 months ago

All I known in my wife is happy witch makes me happy and that's because we chose Goettl and they sent Brentt who was sent from Heaven as far as I'm concerned😇! Thank you svm GoettlExtremely satisfied customersStar &Frank

Anthony Launey

2 years ago

The tech was knowledgeable for over $300 I got a lot of advise. But my AC still leaks condensation and does not cool wellI don't think he felt like actually fixing it he just told me what it would take to fix the problemIt's a mini split. It needs to be popped off the wall to fix the leak in the condensation line and freon (or whatever they use now) needed to be addedThat's what I thought I was calling them to do not just tell me what I already knew.The unit has worked fine for 3 years it just needed to be serviced but actually performing the service would have been $1000 +I wish they had told me that on the phone

Tara Rigsby

4 months ago

We were lucky to have Hector and Jeff come out and help us with a plumbing issue. Not only were they professional, but they quickly found out the problem and were able to help fix it. All around great service and great guys!

J&E Colbert

2 years ago

My water heater failed on Wednesday evening and a Robert from Goettl showed up next morning, reviewed my issue, explained all my options to me, and I decided on a replacement unit and an agreed upon price. Robert was without a doubt the most professional and knowledgeable plumber I have ever dealt with. He explained everything he would be doing, answered all of my questions, and completed the job in about 4-5 hours. I was impressed beyond belief! He is a credit to the company he works for and a real keeper for them in my opinion. I would recommend this company to anyone who is looking for a plumber or even an A/C Heater repair issue.

Luis Martinez

a year ago

The guy didn't know what was wrong, instead of fixing the problem he tried to sell me a $20,000 new unit. After i said no thanks he said maybe a cleaning will fix it, he charged me $400 for a cleaning that i couldve done in 5 minutes and free. The problem persisted, i had to call a different company and they changed the motherboard, now my ac works.

Themba Themba

2 months ago

Hope you guys get zach his Personality is great.

ricardo yescas

4 weeks ago

Guys show up very fast, finding the issue in less than 5 minutes, and start the process of explaining everything, they gave me my options to fix it, or replace everything etc, not forcing me to buy anything, just giving me my options for me to decide, that was the best part, thanks.

nick howard

a month ago

Had an issue with our AC you guys installed in 2019 last night. James Barris and Shane came out this morning and quickly and efficiently diagnosed the issue (in this case a loose wire and a dirty coil) and fixed the issues. Also got us scheduled for warrant work that was supposed to happen after the installation and touched up the duct work on the unit itself. Thank you again gentlemen. We are located in Tucson Arizona

josephine whisler

9 months ago

Adrian T was very professional, awesome and attentative to my repair needs. He was very detailed, in his work and explanation of the services being provided. He was also funny and enjoyable to be around during my crisis with the watet heater. GREAT JOB

Wes “GM” Roye

a year ago

Luis and Adrian were here at my home this AM and did an amazing job and the AC is working phenomenal. Being at work all day and coming home to a cooling house is no comparison. I truly appreciate the care and hard work that went in to the installation and would recommend Goettl to any and everyone! Plus Sadie the dog is adorable which is a plus.

Jessie Johnson-Horrocks

2 years ago

Joe and David are literally the definition of perfect customer service! They were polite, friendly, informative, funny, and very educational. They happily answered all of my questions while teaching me about was going on with my system. Having AC issues in Arizona in the middle of summer is never fun, but they made this experience as enjoyable as it could be. I cannot recommend these two enough. <3 I asked if they can be the only ones who come to my house from now on because they were so amazing and made me feel like such a valued customer. 10/10 all the way.To the bosses: never let these two go. They are gold!

Suzanne Gault

4 days ago

Braden and John came right on time, were very thorough and checked all of the plumbing in my bathrooms and kitchen. They serviced my hot water heater and found a leak in my outside pipes and fixed it on the spot. They even went to the store and got a part that was needed to fix one of my toilets. I highly recommend these two. They did a fantastic job!I had Shane B. out on 8/11/23 for my A/C yearly check. He was very experienced, thorough and informative about the A/C and other homeowner issues. I would definitely recommend him. I have had Goettl for years and am very happy with their technicians knowledge and experience.

Melissa DiMaggio

2 years ago

We called Goettl to check if we had a leak in our home after receiving a letter from Tucson Water about high water usage and to check out some constant wet spots in our backyard. Goettl was very accommodating to set up and inspection within 2 days as it wasn’t an emergency and I was sure I solved the water leak myself. Our schedule window was from 10-2 and our technician didn’t show up until about 3:30pm. At 1:30 we called for any updates and were told our technician was finishing up a job and would be done and heading over within the next 30mins. 2:20ish pm we called again to be given the same answer of 30 minutes. At 2:40ish I received a text that our technician was on the way and about an hour later our technician, Zac arrived. Our inspection went well and Zac was more than happy to share some plumbing/hvac knowledge with us as first time home owners. He double checked the leak from a toilet that was alerting Tucson water that I had previously fixed, was in fact fixed. He was also more than happy to inspect any other little concerns we had and only recommended we put a water softener in our home. Any courtesy calls about our technician running outside of our appointment time would’ve been nice so I didn’t waste a whole day at home waiting. And because we didn’t anticipate making any decisions about a water softener system that day since we were expecting some possible leaks but we were feeling pressured to make a decision on a water softener system where prices were ranging anywhere from $5-8k. This was something we wanted to discuss further and not have to make a decision at that moment. We spoke with the manager over the phone who was able to give us prices and explain more of the different systems they had and offered to squeeze us in for the service the next day if we said yes. We requested an informational email with everything so my husband and I could discuss it more. It’s been 2 days since and we’ve yet to receive any email in regards to the water softener system -only phone calls. Even after signing up for their membership program.

Tyler Thomas

a month ago

Chris P was fantastic. Our AC stopped working and Goettl was able to get a tech out quickly before the heat became too much to handle. Chris was very thorough in detailing what he was inspecting and why and was quickly able to locate to the problem and had us repaired even faster.

Aaron McCranie

2 months ago

Jeran Cooke came out and did our water heater and plumbing service and all I can say is the guy is awesome at what he does and 100% professional. I enjoyed talking with him aswell as appreciated him walking me through all the good he found in our house! Thanks again and we hope to have you on our next service!

Andrew and Alyssa Layton

5 months ago

I hear commercials on the radio all the time for Goettl, and I decided it was time to get our tub fixed and the drained cleared finally.I called and they sent someone out the very next day.Francesco Tocci was very polite and professional. we joined the Sadie program- I think it'll be a great value.Thanks again guys!

Momoko Carey

a year ago

It's been ok. The people they've sent out are great. However, the new system isn't great. Which is unfortunate, because it was expensive.
Update: I have been canceled on for my paid for Sadie service 3 months in a row. My $16,000.00 ac is only 1 year old and has multiple problems. They don't care at all.

Kumar Parthasarathy

3 weeks ago

Julian and Devin were awesome. Really appreciate their expertise and the way they explained was very pleasant and helpful

Julie Goetz

a year ago

John and Francesco did the repairs on my bathtub. They were friendly and clean. They were knowledgeable and took the time to explain what the process was from start to finish. I have to admit I was skeptical at first because my original appointment did not Happen as scheduled. But that had nothing to do with John and Francesco. They redeemed my faith in the company for sure.

Judy McCormack

2 years ago

I called to have repairs made and Had to wait 4 days to get an appointment and they never showed. I called again and they apologized, gave me a $50 credit and scheduled another appointment for the next day. They never showed again! The third time the repair man came as scheduled, quickly figured out the problem, made repair and did a few other small things. He was great and is the only reason that I gave this company 3 stars. Had he not been as polite, responsible and done a great job I would have given this company 1 star.

Mike Blue

5 years ago

Your tech was very knowledgeable and professional. He check both units and found a weak capacitor in one of the units which he took care of for us.It is a real pleasure dealing with a company with great employees and outstanding customer service. I will use Goettl for all my A/C needs in the future.

JT Wild

a month ago

Our technician Chris showed up on time, Identified the issue and then continued to dig just to be thorough. Found and photographed everything he could and explained everything to me in and easy to understand manner. Overall great experience

Lisa Ziehler

a year ago

We are SO happy with Goettel!! Our AC went out this morning, and within an hour, they sent Jesus and Jeremy to assess the situation. They were very knowledgeable, professional and kind. They informed us of all our options and we decided to have a new unit installed. Joel and Maurice installed our new unit and they too were wonderful! They were also extremely professional and nice! We would absolutely recommend Goettl!!!

Jeremy Schafer

6 months ago

Nick and Devin were awesome!! I had a back up issue that I couldn't fix. Those two guys showed up and cleared the drain in record time. Thank you Soo much!

Merrill Melton

4 months ago

Yearly whole house plumbing/water heater inspectionFrancesco T arrived at the scheduled appointment time, introduced himself, explained to me the scope of the maintenance he was here to accomplish, and immediately commenced working. Francesco is very professional, knowledgeable, courteous, and personable. After completing the inspection and two other tasks he thoroughly cleaned the areas involved and disposed of the refuse. I couldn’t be happier with the service he delivered.

dePhane marcelle

a year ago

Our experience with Goettl has been the best. Their employees are so professional and friendly. Steve and Dalton came to change out our hot water heater. They were on time, cleaned up, and worked so well together. It made our experience enjoyable. This company takes before and after photos, emails them to you, and has been great to work with. Thank you, Goettl, for such great service and employees!

Emilee Cancannon

a year ago

I am very happy with the services provided. Our technician Joe was absolutely amazing and helpful. I am very grateful for him and the Goettl company. You guys are fantastic!

Loree Kester

a month ago

Chris P. is phenomenal!! So friendly and understanding, prompt and amazingly fixed the issue same day in little time. Goettl customer service was great when I called, overall such a great experience especially given it was such a stressful situation. Being a week from moving out and selling the home, to have the A/C go out was a huge stressor but Chris’ great service set me at ease instantly. I’m moving out of state, but will recommend Goettl highly and use them whenever I can!

Trace & Tonya Tague

2 years ago

Marty was respectful, knowledgeable, patient and could answer all of our questions fully. He also made sure that we got the best deal that Goettl could offer. The installing crew was great too. Meticulous. The crane operator left some chunks of tar in our yard but that would be my only complaint. We're looking forward to twenty years of quiet even cooling!

Nicholas

a year ago

We have been paying the monthly fee for Goettl.for years and lately it's become clear their service quality is dropping. We have had scheduled appointments never show, cancel last minute, they had us pay for the black light that's suppy to keep away mold. Only to find out that it's not working apparently? So they wanted us to pay another $400 for a cleaning. After we paid for.tjY black light and the last cleaning?! Their employee never sent us the estimates and tried to get us to hire him for his side hustle food repair because he said our roof needed work..I thought you were here to check the Air conditione/heater?? Unprofessional at its best.

Susan Lancaster

5 months ago

Gabriel was an excellent technician. He was great at explaining the services he was performing. I felt that he listened to my concerns and came up with a great plan for future maintenance.

Maria Payan

2 months ago

Nick was amazing! Highly reccomend Goettl and will use him again in the future!

Tambra Albano

4 years ago

When my technician, John, came out a couple of weeks ago he listened to my concerns and was able to quickly identify the reason why my heat pump had been making a lot of noise since I had it installed. He also identified another problem that needed to be corrected. My unit is under warranty so all the work was scheduled without issue at no cost to me. John and Bobby returned and completed all the work required to get my unit running correctly, efficiently and quietly. They were both very professional and knowledgeable.

Victoria Hernandez

a year ago

Richard was our technician and he was PHENOMENAL! He knew what he was doing and fixed a minor issue we had within an hour. Goettl holds true to their testament and we are so grateful we used their services

Heather Long

a year ago

**YET ANOTHER UPDATE**Jeff Finally returned my husband's multiple calls... Sent out 2 very senior repairman who were yet again Amazing. Long story short... They didn't find an issue and said that they would refund us for a relay we had paid for and the motor that we did not need.... Its now been past 7-10 business days and we have not seen a refund nor are we getting any return calls from Jeff (Surprise Surprise). Whoever is Jeff's manager really need to have him take a course in customer service and apparently how to pick up a phone. Unfortunately for us... Since Goettl installed the unit and we paid for the yearly maintenance we will continue to use them until we move out of this house soon. But would I ever recommend Goettl to anyone... NO! However I will say... Their saving grace is their customer service reps who answer the phone and get stuck dealing with angry people that the upper management seems to upset.*UPDATE*Since this review has been written we have been waiting about 48 hours to speak to a manager. The manager Jeff in Tucson is aware that we are waiting to speak to him and he has yet to reach out. We have spoken to multiple customer service agents (including a call from corporate telling us she was escalating this situation to her manager) that have all been Amazing. Sam yesterday waited with me on the line to get me in touch with Robert since we have been told each and every time that we call that a manager will be with us within 30-45 minutes.... And each time we call back they say they are putting in another request for a manager to call is back. I find it unbelievably irritating that on the positive review that was posted before, Goettl informs us to reach out for further assistance and yet no one can call us back... The only reason there is still a 2 star review in place of 1 is because every customer service agent we have spoken with has been awesome.*ORIGINAL POST*We came home from a small mini vacation with our kids to a warm home. We had used Goettl in the past to install our new air handler and condenser unit outside. Another great experience. This past Thursday when we got home I called Goettl and they scheduled us immediately and came out Friday mid-morning. Joe C. Was not only friendly and beyond helpful but an actual pleasure to have in our home. We have 2 children and he not only engaged us but them as well. We will always use Goettl and if I can request anyone to come I will certainly request Joe C again. Thank you again Goettl.Heather L.

Irene Silva

a year ago

We are having a new system put in Joe our tech did a wonderful job showing us and explaining to us what was going on with old system. He went over all the details about tomorrow’s installation. We are very happy. Thank you Joe you are great.

leonard donnelly

4 months ago

Branden did an exceptional and thorough job clearing our drain pipes and accessing the problem. He was very skilled and knowledgeable and communicated clearly to me the issues he observed and the appropriate solution. I would highly recommend Branden.

Tricia Erskine

6 years ago

I initially left a wonderful review but as service continues, there now have been nothing but headaches and horrible communication. I had an incident and made multiple requests for a manager to call and still have not heard from a manager. I feel like they were amazing but once they have you in a program or costly repairs, the customer service goes down the drain. The tech however has been very good and is knowledgeable.

Andrew Chilcoat

3 months ago

Braden was very professional and provided first-class service. Clearly explained my plumbing issues, repair options, and optimal pricing options. Completed the repairs and cleaned up after he completed the work. We will call Braden again and highly recommend his service.

Richard Kleiman

6 months ago

we did not use the service due to a communication issue on the front side with explanation of services...have spoken with the office and should have things resolved on monday...joe cox was our tech and was extremely well versed in hvac and very patient while we spoke to the office and answered all our questions about the service opportunities we would enjoy with goettl...he was a consummate professional! look forward to working with joe and goettl very soon to remedy our hvac needs

erica fajardo

a year ago

John and Mark came to our home to do a plumbing upgrade. John was very responsive to all questions, he advised us to which water heater and filtration system was best and helped us find something within our budget. Hot water all the way to the back shower almost immediately and I instantly felt the difference on my skin. Thank you so much!

Joni Swapp

4 years ago

Goettl has been a great company to work with. They were very accommodating when I had to change my appointment. They showed up when they said they were going to and did a great job. They also did a free service check and changed my filters when I wasn’t expecting them to! They have very professional and polite service people.

Jonelle Vold

7 months ago

Very professional, did a great job explaining the issue, gave me a fair price, and finished the repair with no issue. I will definitely use Goetl again.

Shawn Magill

a month ago

Had Nathan come out and service the AC after it died last night thank fully Nathan was able to come and fix the issue for us a save us some money till we can replace the entire unit. Thanks again

Doug Determan

a year ago

Water purification system. Braden came out to diagnose and repair my water pressure issue. He also unclogged a toilet and suggested a new water purification system. All my plumbing stress is finally gone. His customer service was amazing!!

TacHippy

10 months ago

Great technicians who understand who they work for. There are new U.S. Government regulations coming out regarding HVAC so get grandfathered in now so the Climate Cultists don't sink thier teeth Into you.

Michael Jenkins

2 months ago

Had a second visit from Braden and Jorge to install a sink faucet and instant hot water dispenser. Super professional and polite. Did great work!Nick and Devin were awesome. A pipe burst in my wall. They showed up quickly. Talked me through the whole thing. We’re great about letting me know what exactly was going on and spent the time to answer all my questions. Little pricy but super happy to have it fixed.

Living the life in Tucson AZ

6 months ago

Water heater maintenance & repair. Excellent service from Hector & Jeff. Knowledgeable, considerate and highly recommended!

Raul Rodriguez

a year ago

In the month of April 2022 I signed up for a $200 package that includes AC inspection startup just to make sure things stay new. They scheduled me for a month out in May 20th. When May 20th came it was peak of summer and a lot of AC we're breaking down, which I understood so they reschedule me for June 20th. They called and left a voice message which I returned call to reschedule, I told them can they promise that they won't reschedule again since I already paid for service. She said no it won't happen again. So Friday June 20th I called them to confirm and they said they tried calling to reschedule again I told them they never called and never left a voice message like the previous month. I already reschule last month. So I ask for the money back. They had offered back in April a free no cost plumbing inspection that comes with package I got. They said no extra charge so when they refunded my money all I got back was $132. I called and asked why and they said I used there service which they said was a courteous and included in the package. And all the guy did isa come and check valves, drains to see flow and test water quality which was a total of 30 min. Told me all that I might need for this brand new house 3 years old. So just be aware of there service is not always honest and word trustworthy.

LES OMOTANI

2 months ago

Jorge Verduzco is the best plumber! I ask for him all the time! Five stars!

Alex Dubois

2 months ago

Hector went above and beyond to try and help me solve the problem of leaking water pipes, and was so kind and attentive. Really appreciate everything he and Goettl did to help!

Phenix Skylar Henderson-Millan

11 months ago

This was the best service i have ever received. Devin and Nick with professional and ontime. Worked me through everything that was done. Will be using them again. Plus i got my flash light:).

Eddi Hopkins

a month ago

Junior and Angel were tenacious in fixing the thermostat and making sure that the air flow was balanced as I was having trouble with the back of the house being cold and the front being hot. They were professional and kind

Tiffany S

5 months ago

We had our yearly plumbing check. Francesco Tocci was pleasant, thorough and answered all of our questions.

Charlotte Kenan

4 months ago

Thanks for sending me such a nice technician, who could service evaporative coolers. Joe Cox was pleasant to deal with and competent. And he patiently explained how to set up and use the thermostat.

David DeLay

a year ago

Baden Franks explained to me why my current water heater needs to be replaced and showed me the calcium in the current water, explained the noise when draining indicated a lot of buildup which can cause a lot of issues. I already have Goettl for my AC replaced last year and I know Goettl is a very high quality company and very reputable. I already have a water softener. Baden tested the water and confirmed it is fine, it is soft - which was great news. He (along with other Goettl employees who I've interacted with) obviously care about taking care of the homeowners needs and doing what is best. They presented a payment option which works well for my situation too!! AND, they are already sending the team to start the installation, they had all parts and ready to start immediately!! Awesome!!To follow up, same day service!! The new tankless water heater is installed (and 8 inside water valves) and finally my house has a recirculation pump!! Adrian and Jorge were efficient, professional, courteous, and efficient. Everything looks great, all is clean. Adrian explained how the system works. Additionally, they were very respectful regarding my concern that none of my five dogs get out - greatly appreciated!! I am indeed, happy happy happy!!!

dirk febes

9 months ago

Amazing service!! Came fast and fixed my leak fast!! Julian and Devin were amazing and explained everything to me step by step. Shoe covers are an extra plus!!

DEBBIE CAHN

a month ago

Chris was professional, friendly and did a fantastic job! Many thanks!!! I highly recommend and appreciate a job well done!

Charles Sterling

2 years ago

Today's technician, Benton, who is relatively new to Goettl, was the most thorough and complete that we have ever had service us. Very, very pleased and hope he comes to service us in the future.

Shelby Tipton

6 months ago

Aaron and Julian in Tucson were amazing and super helpful! They saved me a ton of money by letting me know about the membership program and I cant thank them enough for that. They got the clog out within 15 minutes and gave me a good lesson on what to know about my pipes and what I need to do going forward. I will definitely keeping using their services and I recommend them highly! 👌

Justin Benitez

5 days ago

I would just like to share my experience with Goettl from beginning to end. It was a little rocky at the start due to high demand which in Arizona is understandable due to the high heat. In the end goettl came through with honoring, its promise and services. They were able to complete the repairs to our AC unit in a timely fashion. As well as offer us a one year Sadie’s club membership. Me and my family are happy with the service provided.

linda zeitler

a month ago

Was wonderful. Couldn't have been better. Very professional and easily understood estimates given. Patient and nice representative, Alec, came out for appointment. Thank you so much. Will give another review after work is done.
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Seth Allen

4 weeks ago

Joey Martin was professional and personable. He was very respectful and honest! Unfortunately it was more expensive than I can afford at this time.

Michelle Barry

a year ago

This was an annual checkup of the plumbing systems. John did a thorough job and was quick and efficient. He was not there to do any repairs but to assess any that needed doing. He did flush the water heater (quickly and efficiently). He wore a mask at all times and conducted his assessments without interrupting our activities.I did, however, have an issue with Goettl’s communication. Because everything has to go through dispatchers, I found it to be highly unsatisfactory from a customer standpoint.My appointment was the first appt window of the day. As the end of that window approach and I had not been notified that the technician was on his way, I called Goettl to find out if there was a problem. After waiting on hold and going through their phone menu, I eventually (after the appt window had expired) spoke with someone who had to talk with a dispatcher to discover that the assigned technician had called in sick (COVID). I understand that COVID is causing trouble for all businesses and I am able to work with that. It is the lack of communication that is the biggest problem. I should have been notified about the problem well before the appointment window had expired. I was told that the dispatcher was working with the customers, but - again, as someone in the first appointment window of the day, I should have been notified well before that time.I was told that a different technician would come in the afternoon. No window. Just “the afternoon”. I would be called 35-40 minutes before arrival.My day went on and I stayed near enough that I could be home within the 35-40 minutes. This didn’t end up being the problem as I was not called until 4:00 pm. At 5:15 no technician had arrived (I went outside to check) or called. So I called again. I was put on hold for a long time while the call center reached out to dispatch - and eventually was told that the technician had checked in as being at my house. This was clearly not the case. So another hold. About 5 minutes later the technician does arrive - gps sent hm to the wrong road. Once he arrived everhything went smoothly.But the point is that with everything having to go through dispatch, the communication at my end was highly unsatisfactory. It would have been easier if John had just been able to call me to tell me what happened. And I wouldn’t have had to wait for dispatch to eventually get around to letting someone else know so that I could be notified by yet another person. Really inefficient. And not useful - The wrong way and not even the easy way.

B Richard

5 months ago

Communication was great! Jorge and Mark were prompt, polite and cleared my drain quickly. Very satisfied with the service

Tim Knight

11 months ago

Billy Fernandez was awesome. He was friendly and professional. He inspected our home for leaks and potential issues and provided quotes to get everything corrected on the spot. No pressure sales, and he even informed me about the military discount, which he promptly applied to the work he was to do to fix the most critical issues. Great experience!

Zoë Bubany

3 months ago

We called Goettl because we suspected a water leak due to a 300% increase in our water bill. Braden was sent out the following morning, was super thorough, very professional, and ultimately found quite quickly that our pool float valve was broken and causing the pool to auto-fill constantly. We have a membership with Goettl and are very happy with their service!

Charidy LA

10 months ago

Update September 27. 2022 (we had 2 services done today).... Francesco came to do our hot water flush. He was very personable and professional. He was honest about the anode rods & we didn't need to replace them yet. He noticed the valve on the main line at the house was old, we took his advice & had it replaced. He was quick & did the job right. Thank you Francesco!! My doggies thank you too, for the Sadie dog toys! 💜Also Joe Cox came out to do the A/C service.and was fantastic! He even checked the heater portion, so when it's time to use it it'll be ready. It's our 2nd time having him do our service & it's always a positive experience. 😃Now if only the people who schedule appts were as professional as the service techs, unfortunately that hasn't occurred yet.Update April 2022..... Jesus Pacheco serviced our A/C and mentioned a surge protector for our new unit and the UV light. We decided it would be a good idea. He scheduled & came out the following weekend. Thankfully he communicated with us because the people answering the phones are quite inconsistent & unprofessional. Was hung up on twice and then the person I finally spoke to didn't even give me accurate info on my scheduled time.Update (September 2021).... recently had new hvac put in with Geottl. About 5mos later was having issues with it shutting off. 1st guy who showed up was was very knowledgeable but didn't have the right equipment to fix it & a part was ordered.On SEPTEMBER 14th I waited 2 days for someone to call to schedule repair but it shut off again and I called very upset.. They sent out a guy (it was after 7pm when I called). When Brayton (not sure if that's correct spelling) arrived it was around 7:45. He knew exactly what needed to be done and fixed it right it!! He was here until 9:30pm, but we haven't had an issue since. A big thank you to him!! He was professional, knowledgeable, and got the job done!Elias was very friendly, professional and used all covid safety protocols. He was knowledgeable without being pushy about recommendations. High recommend!

Lori Ann Perolla

3 months ago

Thanks Goettl for same day service ! Thank you Nick for your efficiency & explanation of service. Nick even cleaned the tub after clearing our drain. He’s been to our home in the past, always a great experience. We’ve been a return customer for several different jobs at our home.Lori & Frank in Tucson

Fern Car

3 months ago

Nick was very knowledgeable and professional. He made sure I knew what he was doing to clear my drain and what other options if possible I could have taken . If I ever have a plumbing issue I’ll tell them to send Nick .

Martina Ritzen

2 years ago

We scheduled TWICE, a month apart. They canceled the first time and then said oh the soonest we can get out now is in a month. We were charged with no one EVER showing up to our home. We received phone calls 30 minutes before scheduled appointment cancelling. When we called after the first time we were told the tech had several emergencies so no time for us. The second time, a month later, we were told there were others with no air that they had to get to. We are having issues with our air and knew we had this appointment scheduled and they blew us off… AGAIN… I called and asked for a refund, we will take our business elsewhere.

Alan Roney

a year ago

Great, professional service! They were able to fix my clogged shower drain quickly! They brought covers for my floor, to help control any possible mess. They cleaned up the shower floor when they were done. I will be using Goettl for any future plumbing needs!!

Alan Gonzalez

a month ago

Nathan was really downto earth and helped us out

Charli Greenlees

10 months ago

Hector did a fantastic job installing my water heater today in spite of several issues in removing the old one because of horrible calcium deposits. I have always had prompt, dependable service from Goettl.

Victoria Aguilar

3 months ago

2 units removed and new ones installed by 4 professional hvac workers, highly recommend

Irene

4 months ago

I had two services today with Goettl that were included in the maintenance program Goettl offers. All three techs were friendly, helpful, and professional. My HVAC unit was serviced by James and the plumbing was inspected by Braden and Jaren. They all did a great job and would recommend them to anyone looking for preventative maintenance or repairs. The technicians arrived within the appointment window they provided, they are honest, helpful, thorough, and and they explained everything very well. They include everything they speak with you about in their invoice details and send you the photos they took as well.The plumbing service is really comprehensive, they even conduct water testing.They don't rush through the inspections and really care about their work and customers. If you are looking for an HVAC/Plumbing service, you can't beat the value and care that Goettl offers.

April

11 months ago

Jeremy Canchola was our service tech and he was very professional and curtious. Jeremy answered all of our questions and gave our AC a clean bill of health! Very happy and satisfied with our maintenance check up!! 5 Star Service!!

Andrew Meeker

a month ago

Nathan was great! very professional and fast with the repair of my AC unit

Sandra Hedund

a month ago

Julian was on time as promised, he was professional… put booties on before entering the home and he did what he needed to do to inspect for the quote. He then sent some estimates for me so I could decide what to do he even said he would call and check in to see if I had made up my mind in a few weeks. That was appreciated.

Morgan West

6 months ago

The whole diagnosis of our sewer line issue and the repair were done quickly and effectively by a team of very knowledgeable people. I highly recommend their service.

Rosario Meza

6 months ago

We were having problems with air flow on part of our house for the last 10 years which was causing our AC unit to need many repairs over the years. Other company’s could not tell us why. Noe from Goettl was able to come in and figure out what the problem was and clearly explain what the problem was and how to fix it. They replaced our AC unit same day and fixed the airflow problem. The whole team from sales to install were the most professional and knowledgeable technicians I’ve dealt with. I believe it was Tim and Manny the install team were very professional and did a great job. We will definitely be using Goettl for all our needs from here on out.

Hope Benoit

2 years ago

I have had a contract with Goettl Air Conditioning and Plumbing Tucson for over a year. I call them once to fix or replace a faucet in the kitchen, and they wanted $700.00 to do it. I did my nephew replaced it for $125.00 including faucet. Today I had someone come in to do an annual maintenance on my heat pump/air conditioner. The repairman asked for $79.00 for the service. I explained I had a membership with Goettl and it should be covered. He called me back and said it had been cancelled in October 2020. I asked him to have Goettl call me to straighten this out. The girl on the phone explained that they had tried to charge my card and it was denied in October and November so my contract was void. I have not changed my card and she said that she must have deleted my card information. I did not cancel my subscription/membership at any time. When I spoke with the girl at Goettl I asked if the payments I had made for a year would apply to this service, and she said no because the account was closed. I never received a call regarding the cancellation, and she said an email had been sent to me in October and I opened it. I do not remember the email, and have no record of receiving it. When I asked if the over $100.00 paid could be applied to the current bill I was told no, because I was no longer a member. Also, when I made the appointment they told me the charge, and I said it was on membership the person who called said ok. No one called me back to give me the information on the cancellation. I am reporting this to the Better Business Bureau as a con/fraud on Goettl's part.

Bryan Hart

2 months ago

Jeremy was the nicest and most professional technician ever. We always receive wonderful service from this company, but he spent extra time answering questions, explaining problems and replacing parts immediately. Your company is very lucky that he chose to work here. Thank you, Jeremy

Franklin Kendrick

a month ago

Nathan was quick and fixed the ac unit with ease. Definitely a professional experience.

Nicholas Barrett

a year ago

Easy to book using the web site and I got a call from Goettl right away to confirm the service. Every call was professional and the service tech, Justin, was on time and very thorough and helpful. Best AC maintenance experience I've ever had.

Amanda Pederson

2 months ago

Our air conditioner decided to go out on us a few days ago so I decided to choose goettl after constantly hearing their radio ads. They sent out Nathan who was not only on time and professional but was very down to earth and personable. He gave a stuffed animal to my autistic son after hearing our dog ruined his favorite stuffy which made his day and now it goes everywhere with him. He was at our place a little over an hour and most of that time was spent socializing and making us feel comfortable, the repair itself was a little pricy but only took him 20 minutes or so. I will continue to use goettl in the future and hope they know they have a great guy on their team, wish nathan the best

Wolf Smith

a year ago

I've used them for a number of years now. They are dependable fast and courteous. I've never once had a problem with their knowledgable service techs and the phone consultants are great. Overall I would suggest them to anybody. In a time when you pay alot for very little service these folks consistently go above and beyond.02/25/2022I've just received service from Goettl and once again their customer service shines! Joe arrived right at the beginning of the three hour service window offered by dispatch and got straight to diagnosing the problems with my AC and Heating thermostat.Joe did a great job of keeping me in the loop as to what he was checking, making suggestions for improvements and just being a thorough service representative. Can't say enough good things about Joe or Goettl.

bt newie

3 months ago

Nick was prompt, professional, and thorough. The tub drain is good as new! Thank you

Jennifer Turklay

2 months ago

Nathan was extremely helpful and provided us with a quick diagnosis and our different options. He was on time, professional, and a pleasure to work with. Thank you for keeping us cool this summer!

Linda Hurst

a year ago

The maintenance was performed on my air conditioner. Benton, the tech, was very knowledgeable and very helpful. He took extra time to show me how to change the filter. He did a wonderful job. Thank you. Linda

Steve Baker

5 months ago

Dylon and Cesar did a great job inspecting my home and consulting me on my systems.

Oleksandr Vladyka

2 months ago

James did a great job explaining the condition of my HVAC system and provided recommendation on how tp extend the life of my HVAC system. I would recommend Goettl to other when it comes to HVAC services.

Don New

a year ago

I called Goettl to inquire about a water softener or conditioner yesterday morning. In the afternoon they were able to set me up with with an in-home technician visit the next day. The technician was at my home at the agreed time. He explained in detail that I had five options for either a water softener or a water conditioner. He also explained in detail the difference between the two and how each worked. He then made an inspection of my home to determine where to best place the components and how to install them to the home water system. He came back to me for my decision on which system would best fit my family’s need. Once that decision was made we moved on to Goettl’s pricing and payment options. Lastly the technician determined when he could get the components so we could determine an install date. The Goettl technician was very personable and professional. He explained the options available in detail and answered all my questions. It was enjoyable to do business with the Goettl folks. They were on time and positive. I look forward to a long relationship with the Goettl organization.

Mike Armer

a week ago

Josh did a good job explaining my options. He was friendly and professional.

Raquel Heiny

2 months ago

Every employee that has worked with this repair project has been exceptional.
Thank you!

Nick Sutton

a year ago

Apparently there is a competition going on for who gets the most reviews on google and I was asked to leave a review... here goes..Pros:James was very friendly, took the time to listen and made sure I didn't have any questions. He even complimented me on my houses decor... something every Goettl employee I've talked to in the past 5 years has done. So either my house is awesome or they're told to say that..He was quick with the maintenance and even replaced my super fancy electric air filter for free (Goettl upsold me on them last time, those things aren't cheap).Maybe he even did a good job with the maintenance, I don't know... If I knew how to do it myself I wouldn't need a service.Cons:Despite me asking, he didn't even look at the air balance in the house... this is the 2nd time I've asked Goettl to check the air balance and they've blown it off both times.He up-sold me on a Hard Start kit for my compressor. Apparently, it pulls too many amps on start. He had pictures as proof. Well the quote was for 500, but he knocked 200 off for my Sadie membership. What a deal! Turns out, those same units sell for 75 bucks off amazon, and that's on the high end, they go as low as 25. A 5 minute install apparently costs me 225 dollars in labor. How about those mark ups?Lastly, when I went outside to check the unit and found 3 dead mice hanging off the interior of the unit. Gross... and... how do you service a unit and not notice that? Also how am I gonna get them out of there?

Stacy F

a year ago

Other than a mix up due to a newer call center agent, it was a great experience. David was awesome! Very personable and extremely knowledgeable. He did a fantastic job of educating me on my system and what was done for me. He did a thorough job and I would recommend and already have recommended to several of my friends and coworkers! Thank you!

Blind MellonJellin

3 years ago

After talking with Ken Goodrich I can ABSOLUTELY say he is a man of his word and has far more integrity than his commercials portray. Jeff and his crew are Brilliant, not only do they know what they are doing they make it look easy. I myself repair machinery for a living and what these guys accomplished in 6 hours would have taken me days to do. Thank you Ken Goodrich & Goettl you now have a customer for life.

JessSayin'

6 months ago

Francesco Tocci was courteous, professional, and efficient. He was friendly and empathetic, truly listened and gave appropriate recommendations. Fixed my issue on the first visit, cleaned up after himself and was even kind to my dogs. Great service! Came out same day and after five pm, not the cheapest but not the most expensive, and my tech was worth every penny.

Brandy Burke

a year ago

Super responsive, fixed a leak same day we noticed it. Because It required cutting into the block and some restoration was needed, gave us contact info for those additional trades. Fernando was very knowledgeable and showed us every thing he was doing. He was very thorough in his leak detection to make sure no unnecessary work or additional damage was done. Upfront about costs and I paid what I was initially quoted. Highly recommend!!

Lynda Cambern

3 years ago

Called another company first. Last night and was told someone would call me first thing in am at 7 am. Didn't hear from them until 8:30 then was told they would call before they come and it could be as late at 12 am that night. Couldnt even give me a range (they called at 3:30 pm) I live in Arizona. It was 113 today. Called this company and they told me they could be there in 2 hours and were. Tech was amazing. I cant remember his name wish I could. He was professional, on time. Company kept their word on timing. I was completely vulnerable and they honestly could have taken advantage. Only owned this home for 1 year. They advised my parts were under warranty and only charged me for labor. Awesome. Will use them going forward based on the Tech that came out. Gonna call the company and ask the Techs name and advised he is awesome!

Philip Chute

6 months ago

I have to send a big thank you to Braden and Aaron. After the first person who came out told me there was nothing he could do, these guys came out today and took a good look at everything. It took 3 hours of hard work but now the clog is gone and I am very impressed. Thank you guys for the hard work. I will definitely be calling them again when I am ready to replace the pipes.

Phillip Noble

a year ago

AC stopped working. Had used them before. Was so impressed, I joined their maintenance program. Jordan took care of the issue quickly and professionally and was on his way. And the value was off the charts. I would recommend Goettl to anyone.

Josh #

5 years ago

I was given a window of 1-4PM and the service tech didn’t show up at about 5:45PM. After showing up late, he almost couldn’t complete the job because he didn’t bring a hose and was relying on mine, which had already been packed because I’m moving. He offered to reschedule, but I didn’t feel like wasting my entire day again to wait for him, so I had to borrow a hose from my neighbor (how embarrassing). Thankfully, once he started the job, he called another tech to help finish more quickly, but overall my experience was way less of an enjoyable experience than what I had expected from Goettl.

Chris Nisbet

4 weeks ago

6/27: They charged me $89 to give me a $2,300 quote for a $100 part and a 2-4hr total job.My advice is to save yourself $89 and call someone else or just do it yourself. For $2,200 of labor, at my hourly rate, as long as the 2-4 hour job takes me less than 60 hours, I’ll be coming out ahead. Got a feeling I’ll be able to figure this out in less than 60 hours.6/28 Update: Originally I rated Goettl 1 star only for “poor value” and thought the rationale cited was sound: if I make $35 an hour at my job ($70k/yr), and if the quote was for $2,200 in labor, then 2,200/35 = 62.9 hours of labor.However now I also give them 1 star for “Not Professional” given that they bothered me with a phone call to ask if there were other negative aspects of my experience… that I must have forgotten to complain about? I guess paying these people’s salaries is why Goettl has to quote you $800/hr for labor.Also, the two quotes I got this morning were for $500 and $350, and they quoted me for free (no $89 charge) off emailed images and a 5min phone call.Will follow up when the job is complete for $350 or when I’ve done it myself, and assuming the job quality is even close to acceptable, will be telling all my friends & family to avoid Goettl like the plague.7/17 update: sorry for the delay, but I was enjoying vacation and sleeping well after paying $350 on 6/29 to remove and replace the same valve Goettl quoted $2,300 for.If this saves one person from getting ripped off by Goettl, it was worth my time sharing my story.

Brenda Jordan

7 months ago

Adam and Matthew are the BEST!! After several appraisals, we would not go with anyone else. They explained everything and provided all the potential options. They helped with financing. They are friendly and we felt immediately comfortable with them. This is my first time dealing with Goettl but it will not be my last. Thank You Adam and Matt!!!Update: Victor, Sebastian, and Moe did the re-piping work and we are EXTREMELY happy. They were friendly, profession and respected our property. They explained what they were doing at each step when asked. They allowed us to watch them work and answered all of our questions. They took extra care to make sure our animals did not get outside. We will definitely be using Goettl for any future plumbing needs.Update: I had them do a drain cleanout and it was quick. Eric was friendly and thorough.

J Lacinski

2 years ago

One of my two AC units was intermittently cooling then shut down completely. I called Goettl and a tech was at my home the following day. I explained what the problem was and he replied, “probably the condenser, just hope that’s all it is.” Ten minutes later after cking the unit he said was a failed condenser and all my refrigerant was gone and there was a leak somewhere in the lines. The estimate to get it fixed was over $1,900. Since the unit was ten yrs old he suggested buying a new AC unit. I asked what the price range was and was told anywhere from $11K to $22k. He said they could finance the cost one year interest free, then called a sales person who then called me again trying to sell me a unit. I told him I’d like to get one or two more estimates before doing anything. I was again told if I agreed to purchase a unit today they could install it tomorrow. Way too aggressive for me esp when we’re taking about a major expense. The sales rep told me he’d send me pricing for various packages but I never did receive anything. Granted the unit is ten yrs old but it felt I was being pressured into purchasing a unit today even though my other unit is new, in good condition deeming my need to replace the second not an urgent matter. I received one estimate today for a 14 SEER unit for $7k. Second estimate is scheduled for Monday, then I’ll determine which company I go with but not under pressure to buy today!

BMac

2 years ago

I purchased a new heat pump April 14, 2021. Never heard back from the company to follow up. Never called to see how things were going. Never came out to check the unit. June 12, 2021 the unit would not run. They sent a tech out. It was overcharged during install and the system shut itself down like it was supposed to. July 9, 2021, its doing the same thing. Service call has been made. I am sure they will send someone out. But, 3 months after install this is the 2nd time this has happened.I could have saved a ton of money by band aiding my old unit. I chose to purchase a new unit so I wouldn't be inconvenienced by a unit shutting off and waiting for a tech.I feel as though they took my money and never cared enough to do a follow up and I'm beginning to wonder if the unit is faulty or they set it up to fail for the service call.Not happy with my purchase.

Charlie Mitchell

4 months ago

Goettl stands by their word to do the job the right way. They diagnosed our problem, and patiently worked with us to understand our options. Then they completed our very big job quickly.Mr. Franks was very responsive with questions and helpful in many ways. Joe and Jaren worked their tails off and were very professional and easy to talk to. The other guys that helped diagnose our issue were also good guys and knew their stuff.We would recommend Goettl to anyone who wants a company that stands by their word, and strives to do that.

Nancy C.

6 months ago

Hector answered our questions. After 3 tries the shower installation is now good and the company has been quite cooperative in addressing the issues. However, please make sure that each party understands what is required. It will help eliminate stress and aggravation

wisdom owl

4 months ago

Cleaning out of the pipes. Hector was professional as well as understanding of the ongoing problem. Will continue to use this company for my plumbing needs.

Clint McCall

9 months ago

Hector and Raul were prompt, courteous and very helpful. Same request and very pleased with the outcome. Highly recommend!

Robert N

2 years ago

Our service tech Elias was friendly, professional and thorough. I feel confident that the job was performed correctly. I wouldn't hesitate to recommend Goettl to neighbors and friends and I certainly will use them again in the future.Women often are ignored when service is explained. Elias looked directly at me while he spoke. It is so wonderful to see that, especially in a young man.Thank you Elias.

David “Awesome Sauce”

5 months ago

I had a couple of Goettle tech come over to do some maintenance and they were great. Angel and Junior were professional, efficient, and clean. I give them 3 thumbs up!!!

Jonathan A

2 years ago

Called due to a backed up drain. The first technician on site was amazing I believe his name was Zack. He was awesome the second gentleman that came out his name was Dan he came to assist Zack. After about 10 minutes Dan said lets stop its not working then pushed for a repair sale which was totaled was around $7,500. Zack wanted to try a different approach but the salesman was not for it. He told me my main line where collapsed under the concrete. So I wanted a second opinion so we called out woods plumbing and they put a camera down the lines found the plug and was able to unplug it. That cost me $180.00 and they even showed me the camera unlike goettl that wouldn't show anything. Woods plumbing saved me over 7k. I do not feel goettle was honest with us and tried to push an unnecessary sale...

Frank Gregory

3 months ago

Julien and Devin did amazing work. They were very professional and detailed in their work. We had to have a pipe exposed and replaced inside of adobe brick. They did top-notch work! They also fixed a washer vent tube that was clogged and preventing proper drainage from the washer. I highly recommend the company and Julien/Devin.

Sally Strong

a week ago

Joe Martin is very knowledgeable and very helpful. We've used him a number of times, and he always goes above and beyond. Thanks Joe!

Gildardo Acosta

a month ago

Nathan was outstanding with our unit and very informative.

Jimmy Chitwood

2 years ago

After checking to see what the problem was. Which took about 5 minutes because we told them what the problem was. They still charged $79 . Then they needed to order the part, they said they would return Tuesday evening at 530. So I left work early to be there. They did not show, so I called the next day and complained. They apologized and rescheduled for 2 days later. I still had to call to make sure they were coming out. They said they would dispatch immediately. Then they arrived 2 hours later! Will not be recommending them to anyone. They still charged full price then tried to sell me their yearly protection plan after charging $350 for a job that took less than 30 minutes.

Koralee Jensen

6 days ago

Shout out to Shane B with Goettl!! He diagnosed the issue within seconds after he arrived and was able to fix it. Total visit was less than an hour. His professionalism and great attitude made us feel like he had our best interest in mind. Thank you, Shane!

Susie Perez-hill

6 months ago

Hector from Goettl is very knowledgeable and very attentive and explained everything to us step by step. His professional mannerisms was awesome. Will recommend Goettl and Hector to family and friends.

Jackie K

9 months ago

The $89 promotion is a scam. They did absolutely nothing. Didn't even touch my machine. Simply because I'm a woman (they thought I was uneducated).They tried to charge astronomical amount of money for barely any work. Then quoted me 20k for a system that at the most should cost 6K. DO NOT USE THIS COMPANY.

Heather Dunn

a year ago

Joe came out and did an awesome job of checking every inch of our system. He was very professional, and down to earth. My husband and I have now requested that Joe be our preferred technician.

Lola Watts

2 months ago

Gabriel showed up on time was courteous and respectful. He worked very hard and explained everything. He cleaned the area when done. He must be a very valuable employee. Thank you for sending him.

Carolyn Moore

8 months ago

Thank you, Chris Padilla. You were very patient and kind to us. You walked us through all our options. We were amazed to get everything done the same day. The new system works great. Your customer service is amazing!

Sam Johnston

2 months ago

Nathan came early to the appointment, gave us a clear idea of what was wrong and fixed it immediately. Everything was great.

kenddnaz

4 months ago

The techs were very courteous and worked efficiently. They told me what I needed to do to fix the problem and what I could do to make sure it does not happen again. They did not try to force unnecessary work on me, a very pleasant service call. Had to have more work done of a different problem. Nick and Devon came and the work done was perfect. They even finished in less time than they predicted. Extremely satisfied with their professional and kind work.

serenity kai

5 months ago

They did a fantastic job! Very professional and polite!

Larry Liese

a year ago

Visit was a reschedule for a NO-Show on Friday There might be a phone message at my work phone for that. No biggee as they did fine today. All good for this visit, though still awaiting a receipt for my check and report (these are usually e-mailed to me by now, + 5 hrs). Parts had to be ordered, so that might make report wait, but I still should have gotten some sort of receipt. LJL

Michael Torres

5 months ago

Brandon was excellent, forms the problem fast , appreciate the fast response and professional work!

james swafford

a year ago

Tyler really came through for me. (April)
Benton was just out to service my new A/C I purchased through Goettl. Much like Tyler, he was a perfect representation of what I come to expect from this great company. Benton was respectful, on-time and treated me as a valued customer.

Maliyah Lopez

10 months ago

Jeremy and Zack were great! They were extremely helpful, took their time, and tried to give every solution possible for our problem. Thanks for helping us guys!! We will see you again soon.

georgia hernandez

4 months ago

Scheduled for semi annual maintenance but ended up replacing ac unit. Work was completed next day. Workers professional, friendly, showed numerous pictures of old unit. They were very careful with my newly replaced roof. They tend to be lil more expensive but work is excellentHave used them for plumbing also.

Da Al

a year ago

The service tech, Benton, provided great service with professional courtesies and skills. He was patient with my questions and clear with details on his answers. I am grateful for his respectful, friendly and valuable visit.

Pamela Wolfe

a year ago

The Plummer sent, David Mengelli, was great. He listened and understood my issue with the cold water line going into my washer. He was incredibly effecient, knowledgeable, professional and a heck of a nice guy. He gave great advice while testing and checking all my fixtures and water purification system. Kudos!!!

Erika Kimberlin

2 months ago

Great service as usual! Our service representative, Joe, solved our toilet repair problem quickly and was super nice😊 We are always so glad to have our Goettl monthly service plan!

JK JK

a year ago

Goettl was a really cool professional AC company that came out to diagnose what was wrong with my HVAC system in a really timely manner. I ended up not going with them because my home warranty would not contract with them, however the technician Marty was super helpful and very kind. He explained the possible causes and gave me an intermittent solution while waiting for an appointment to get the system fixed. In the future if my home warranty does pick them up, or I need a quick diagnosis I’ll be sure to go with them.

Stephanie Aguilar

2 months ago

Jeremy was amazing. My 2 yr old was running around and he was very sweet and conversational with us. Will definitely request him back. Great representative of goettl

iDunno

a month ago

Goettl was responsive and had great communication throughout. Because this was an after hours problem, we appreciated that foremost. The tech that was assigned to our job, Jeran Cooke, was knowledgeable, professional, patient and friendly. Thanks Jeran!

ed nava

10 months ago

Plumbing inspection, Billy Fernandez was professional and very informative. What I like is most Goettl technicians are not pushy when trying to sell or upgrade items.

Kim Woityra

2 years ago

Never showed up, didn't even call to say why or that they were sorry. This, after using them for 7 years prior! The plumbing service was coming to drain water heater and do what-ever else they were going to do!I called them, 5 hours had passed, I had waited the 4 hours plus 1 extra for them to contact me.......Nothing! I am pre-paid for my summer tune-up, I am requesting my money back! I'm moving on!! This has been too long for a feed-back!!

Sung Starman

a month ago

Jeran was a gentleman and treated me like his own family. He was very thorough and helpful.

Jaymee

2 years ago

Joseph C. did an amazing job. I have had bad experiences with Goettl in the past but Joe really helped improve my view. Was able to assess issues and fix in 1 stop. Very valuable.

Janet Baker

a year ago

My technician, Nick, was very thorough and professional. He installed two new toilets and we are very happy. Great job!

Tanner Padilla

a year ago

Usually they are a little more expensive but I believe they do things the right way. I have been a member of Goettl for a couple years now and in general I love their company. I had to reschedule this appointment twice, which I understand the need to put emergencies over a routine inspection. I was not upset about the reschedule but more about the time spent on my inspection and what followed. My review would be a 1 star if you didn't have a history of stellar service with me. The appointment just started out as a plumbing inspection that was simple enough and I knew would take some time. Cool the inspection finished up in about an hour and the pipes looked bad, they need to be replaced and we should consider a re-pipe (no wonder you guys have to reschedule). Ok not great news but I understand, the pipes are old and corroding. I then spend the next 2+ hours with this plumber in my house trying to sell me on the re-pipe. He says he will get the master plumber out and it should take 10-15 mins. 20 later and the master plumber cant make it out. He then begins to quote me things like 24000 for the re-pipe with a purity system and drywall work. He keeps going on and on about how he is trying to save us money and help us out. Ok i say lets talk to the money guy. The money guy then proceeds to make me feel foolish for doing a credit check when the plumber made it seem necessary to get the most accurate rate. Then they give me the real number of almost 26000 with no drywall. I say I would like to shop such a big job around and the plumber starts acting like the pipes will burst in the walls at that very moment. He then is taken aback when I don't flat out sign something immediately saying I'm ok to pay and finance all this money. Usually when I work with your company they leave me with peace of mind. This time on the other hand I felt I was being hard sold and upsold on every little thing. All that aside, don't be at my house for 3+ hours trying to hard sell me and then act like you were doing me a favor. Not to mention the quotes I have gotten since shopping around have been considerably lower, like 8-10 thousand lower. The mixture of the plumber being so pushy and you guys being honestly overpriced on this have left me with a bad taste in my mouth. Like it seemed like you guys were trying to set me up to pay way more and pressure me into buying it right then so I was locked into a 10 year financing deal. I am considering never using your services again and will most likely cancel my membership.

Jess Wilson

5 months ago

I had an appointment for a water check and to get the water tank drained. Braden and Gabe were assigned to my home today. They were absolutely wonderful, thorough, and respectful. Also, my dogs loved them! They are a credit to your company.

Andre White

8 months ago

The techs themselves are great. I have since moved away and despite emails customer service has not responded to my requests to stop charging my account.

Nicole Mather

11 months ago

Marc was so professional and thorough. His and the quality of work was outstanding. I appreciated that they walked me through the process and was very transparent.

Gary Anderson

6 months ago

Excellent technician solved our problem quickly and efficiently. He took the time to listen to our description of the problem. He fixed it and explained what caused the problem. Really great repair.

BENJAMIN ALVAREZ

a month ago

Jeff and Julian were very professional and courteous

Sonia C Hernandez

2 years ago

From the moment the customer chat was enabled my questions were answered and I received a phone call from a Goettl technician within a few minutes of closing the chat. My questions were answered thoroughly and I made an appointment for the same week, as the price matched my expectation. The technician was a bit late but from the moment he came in introduced himself wearing a face cover and went to work and told me not to worry once he knew where clean outs were. He also informed me a supervisor would come by and look at the drain using a camera, that was the first time any company I used did that so that was reassuring. I had two drains that needed to be unclogged and the technician finished the work checked to make sure all was good and cleaned up; while he was doing that the supervisor came and informed me of his findings and also looked at some of my other appliances and provided information for any work if I chose to get it done. I have heard the Goettl commercials which is how I came about using Goettl and actually thought I could not afford their service but was happy with the specials they have, affordable price and options plus professional service I couldn't ask for more. Thank you Goettl!

Josh Knapp

a month ago

Goettl was awesome as always, and Nick was great!

John Falzone

7 months ago

Francesco was right on time. He was very polite and professional as he reviewed my water systems and gave me suggestions for future maintenance and repairs.

Angela Murray

a year ago

We had a new a/c unit installed by them in December 2021, have had nothing but problems. Already had to call them out 3 times now since it got hot. The house wasn't getting cool so first time they came out they told me there weren't any problems with the unit. Told us we should have the ducts aerosealed to help prevent loss of air from small holes in the ducts. $3000 for that to get done. When the guy came to do the Aeroseal, they couldn't even do it because they went under our manufactured home to block off the unit so the glue that they use didn't go into the unit and they found that the flex duct that connects to the main ducts was all ripped up and should have been replaced when the new unit was installed. Had to get Goettl out the next day to replace the flex duct. Once the duct was replaced we actually had a cool house for about a week. Finally got the Aeroseal done and a week later it's hot in my house again so now I'm waiting for them to supposedly show up today to see what the problem is. In the meantime we sit here and be hot. I wish I had never called this company. Over $15,000 and I'm sitting here hot!!!!!

Pat Ginocchio

a week ago

We have used your service for over 6 years. All of services including plumbing have ben excellent. All the employees that have serviced our home have been professional and extremely couteous. They alwaysexplain what needs to be repaired and how they will accomplish the task.

Laya McNamara

6 months ago

I originally contacted for plumbing issues and really appreciate the membership opportunity; Technician Hector was very personable, polite and knowledgeable. About both hvac and plumbing services that are pending scheduling.

Tyler Murray

2 months ago

Joey Martin came out from Goettl and helped us thoroughly, very professional, on time, knowledgeable, a credit to the company.

Karla Palacios

3 months ago

Nick and Jeren were super kind, friendly, professional... they explained everything step by step, laid out all my options and were able to resolve the issue i had...life savers!!

Jill HARRIS

2 months ago

Had a really good experience with Goettl. Nathan came out to do the Rejuvenation package on my AC. He was thorough in his work and patient and friendly with me, while answering all of my questions and explaining the details of the service he performed. He laid out the specs about the future of my unit and made suggestions, but there was no hard sell. Two thumbs up for Goettl and three thumbs up for Nathan!

Anderson Estes

a year ago

Had an appointment last week and they canceled it and came back five days later. The technician was nice but took a little long to do the preventive maintenance. He he was new and didn't know their system. Oh I waited three weeks for this appointment.Well after about ten days went by and guess what my 3yr old A/C unit froze up and I called Goettl and Marty came out and informed me that the TXV valve was bad in my unit and he tried to get it to work but it still was freezing up. This was 27 August 2021. He informed me that if they did the repair it could cost around $900.00 dollars to fix. I called the company that installed the unit and found out today 30 August 2021 it was going to take 2-3 weeks for the part to come in. I called Goettl four times today trying to get some info on how much they would charge me to repair the unit myself. I spoke with someone and she informed me that someone would call me today that she put in an emergency response to call me tonight since I haven't had any A/C since Friday and as of this review at midnight still no call. I have the Sadie plan that I have purchased through this company. I am not changing my three stars due to the fact that Marty went out of his way to try and fix the issue himself. Condoles to Marty and tell him thanks.

Megan Pinela

a year ago

I usually have no issues using their services and have been a member for years. But lately their customer service (not technicians) have greatly declined. Recently they called me to set to set up my plumbing maintenance appointment, but the technician arrived thinking that I'd call in for a service call. Right now, I had called them 3 days ago (Friday) because my AC had stopped working and they stated the earliest they could be here was Monday, I agreed and dealt with sweltering heat all weekend. Today (Monday) nobody showed up and I called them to check if the technician was running late. They tell me that they have no record of any appointment and can't be here util Thursday. They made no attempt to correct their mistake and now my family is suffering for 3 additional days because of this mistake.

Ginger Camacho

a year ago

I gave a 4 star because I scheduled 3 times and twice no call no show I wasted my day twice. Very frustrating. They did show today I am happy it's done with. Plumbing service with monthly cost is what was done today.

K Lo

11 months ago

Id like to start of by saying I've been a Sadie club member now for almost a year. Had GOETTL out to my rental property to troubleshoot a AC unit that stopped working. After the tech did his evaluation he determined that (I'm referencing the exact invoice) I needed a new blower motor, new main control board and a capacitor replaced all for the lovely price of $3,390.00 or I could get a new unit for my house for around $14k. He also indicated to me that the main control board was on backorder and could take weeks to find (probably in an attempt to steer me to the $14k option). Needless to say I located the main control board myself online and in stock readily available but that's not the worst part. I decided to get a second technician out there the next day for a second opinion within an hour he had determined that the only issue was a low voltage short. He told me all of those components previously listed as bad by the GOETTL technician were fine and functioning. He fixed the short and my AC works fine....all for the price of $315. Now I get that some people can diagnose things differently but this is insane any professional AC technician with half a brain should be able to diagnose a low voltage short. I clearly feel like they were throwing things at me that weren't needed and were simply trying to drive the cost up. I no longer trust GOETTL and will be canceling my Sadie plan if you decide to use them Do so at your own RI$$$K and get a second opinion.

Nanci Nenninger

9 months ago

Julian is just wonderful! Explained in detail each step of the way for each repair/replacement that needed to be addressed. Since I’m a detailed oriented person, I find comfort in Julian’s attention to explaining each step , showing me what was deteriorating and what to do to solve it. The financing is convenient affordable and fair. I just love Goettl! Thank you!

Sean Maley

5 years ago

Others have had the same issue I did. I called to set up an appointment and told them I have a home warranty. They said they aren't working with home warranty's at this time. Which is fine. I'm willing to pay out of pocket to get my air conditioning issue taken care since I'm going to have people in town this week. Then the rep gives me the run around where she can't set up an appointment with me because they're so far booked out even though I would pay out of pocket. Home warranty also brought up again as a reason not to help.The commercials sound good but the service is very sketchy. I wouldn't do business with them in the future just based off this experience and can't recommend them. If there are questionable business practices at this point, I can only imagine what could happen when they send someone out for service. Buyer beware.

Erika Gonzalez

a week ago

Shane B. was very informative and Very professional. So far our experience with Goettl has been pleasant, hope long term experience, is the same!
P.S. Shane deserves a raise for Great Customer Service!!

Crisann Black

2 years ago

First of all WOW! Amazing courteous customer service when calling to place the order call. Heidi was super sweet and professional. She guaranteed we'd have a tech to our home by 12pm they were at my home by 1145am. AWESOME quick service in my home. Robert was knowledgable and polite. He quickly unclogged the toilet and even his boss Rick came by to check that everything went smoothly. They were in and out in less than 30 minutes. I purchased the Sadie Guard dog guarantee and it was worth every penny. I've spent hundreds of. dollars on plumbing services over the past 10 years of being a homeowner. I WISH I would have purchased this services years ago!

Adgie Macias

a month ago

A professional operation that scheduled quickly and sent trained teams to my property.I was attracted to their full service of HVAC, Plumbing, and Electrical services and their Maintenance subscription service since I have a number of properties that require regular servicing.But when the technicians completed their “evaluation”, I was handed an estimate for over $20k in replacements and repairs. One item was a quote to replace my sewer pump for $6k (which is very expensive), and $4k to replace all the motors on my AC units.Of course I got 2 more opinions and the pump problem was just a busted GFCI outlet ($60). And the HVAC work came out to less than $400.I wonder if the technicians work on commissions because all the estimates were inflated and very little supporting detail is provided aside from a few random pictures and a poorly written estimate/invoice.I cant speak to the quality of work but the techs seemed knowledgable and professional. But I definitely would recommend getting a 2nd quote before going with Goettl.Dropping to two stars because 6 months after cancelling service, they continued to charge me. Ive called three times to fix this - hoping this last call finally puts this behind me.

Deva Usrey

3 months ago

Nick was great! Even cleaned the tub when he finished fixing our drain.

Bernard Futscher

3 years ago

Goettl team really helped out after the recent hard freeze in Tucson. Yes. I had busted pipes on the roof.SUPER FAST friendly service - all done within 5 hours of me picking up the phone.Knowledgeable, friendly and efficient service.What’s not to likeShout out to Dan, Albert, and Mario. Thanks guys.

Patricia Dixon

2 months ago

Joesph Cox my technician was very helpful and professional He helped me get my unit running again for the summer. His ability to give not only good service but the best price for getting the AC back and running I am so greatful and thankful I chose Goettl for my AC company you did an elderly lady right I sincerely Thank You Patricia Dixon

James Rohret

a month ago

Nathan did a great job today and was professional and knowledgeable.

Jessica Pacheco-Durham

4 months ago

Our technician, Joe Martin, came out to our house late in the evening to help solve our broken water pipe. He was professional, friendly, and his work was clean and of high quality. Will definitely recommend him and use his services again as needed. Thanks again Joe!

Tery Schantzen

4 months ago

Visit was fine. Technician was personable, knowledgeable. He was on time and did the job in a reasonable length of time.

Nathan Martinez

a month ago

Nathan came out to my house as it was leaking water from within. He assessed the situation, determined the cause and repaired and fixed the problem. He is a very honest and professional technician. A special thanks to the management team, for truly caring for your customers!! :)

Dylan Oldham

4 months ago

I had a good salesman that gave me a good price and decent financing on a new hvac system. I had it installed today and the installers were nice and professional. Obviously this is day one with the system but I have a good feeling it will work great for many years and will be easy to schedule repairs and maintenance if needed in the future.

Paulina Aguirre-Clinch

10 months ago

Hector A. was professional, thorough, and friendly. He took the time to make sure to do the work right. I could tell he took pride in his work. I also felt comfortable asking questions and appreciate him taking the time to explain and show me exactly what he had done. Thanks again, Hector!

Patrick Sullivan

5 months ago

James arrived on time/as expected and did a fantastic job of explaining what services (details) were about to be performed. He also debriefed me on what could be done to improve my system. Thanks very much to James and Goettl.

Leonard Mernick

6 months ago

From the first phone call to the problem solved, our whole experience was flawless!!! We will definitely be using them again!!

Bill Archer

10 months ago

I had a disposal insink unit that would not come on. Julian came out and with in a few mins he had it running like a clock.Great jobI will ask for him when i need help again!thanks again

Nehad Meziab

a year ago

John Franks was knowledgable and answered all my questions regarding a water softening system. He gave me different options and I went with what he recommended. I would definitely recommend him to all my friends.

Phillip Graham

7 months ago

The duct cleaning was amazing. We had this done 9 years ago and the walls and furniture were dinged in the process. Goettl covers the floor and all furniture near the A/C ducts. The process was so much more detailed than just sticking a vacuum cleaner hose in the ducts and hoping for the best.

Nanette D

7 months ago

Matthew T. was very knowledgeable, professional and efficient. Figured out the problem. Nice and warm in the house. Explained clearly and answered my questions. Signed up for the maintenance plan. Thank you Goettl!

Kyle Dubya

4 years ago

Called and made an appointment a week out and the day of the appointment I took the day off from work. They called me half way through the day to let me know some more important clients needed their attention and they would have to reschedule. I guess a first timer client isn't that important to them. When you schedule an appointment you should honor it, they did not. Service manger called me up later in the day to offer me a 200 dollar yearly package for free and an appointment that would be a week and half later. I called up another AC service provider and was able to get an appointment for the very next day. It would be one thing if they said sorry for the inconvenience, we will reschedule you for tomorrow....In their ads the owner says they always do what's right but that doesn't seem to be the case.

Desert Dee

5 months ago

Our hvac unit was on its last leg and we needed a new unit before summer. We had been shopping around but could not commit. After all, this is a huge investment and we wanted to make sure we got great system with a rock solid warranty along with having a HVAC provider that had great customer service. Our high expectations were met by Chris Ross and his team. Chris showed up on time to do the assessment. Provided a detailed analysis of what would a great fit for our home in terms of energy efficiency and pricing. He let us know what to expect as far as timeline and financing. By the end of the consult, we knew Goettl was the best fit. My hvac unit was installed 2 days after my initial consult. The team was extremely professional and finished the install in 1 day. Service from beginning to end 10/10 would recommend!

Sun Kim

3 weeks ago

Jeran provided professional and thorough services and was very respectful and attentive. I highly recommend him and Goettl.

Lisa Brown

2 years ago

We had 3 different techs out today. Dylon did a great job with the inspection and consultation. He was very thorough. John and Zachary came out and installed multiple valves and replaced supply lines. The two worked extremely efficiently and were courteous and clean.

Alfred Stacy

a year ago

Francesco Tocci was very thorough and professional. I’ve been looking to replace my old water for the past year. Francesco was the very reason, I decided to get a new water heater from Goettl. He explained what I will be getting with the water heater and the benefits of each added accessories that was coming with the water heater.

Abby Schultz

a month ago

Nate came to look at my a/c and let us know it need to be completely replaced and he was patient and helped us understand every step of the way and helped us pin point the new a/c we wanted and what was best on money and energy. He was amazing and I was recommend him to anyone!

Sara Felder

2 years ago

During a routine plumbing check, Albert discovered that the water heater I'd had installed 8/19 had not been screwed in properly. (the screws were actually missing) He explained how potentially dangerous this was and fixed it. I'm very grateful for his thoroughness and professionalism in preventing a possible disaster. He should be commended and recognized for this above and beyond measure.

doug dalby

2 years ago

Goettl does a very poor job of communicating with their customers. They failed to keep appointments on two different occasions and did not call to let us know that they wouldn’t be there .The first appointment was a 12-3 PM appointment. When I called at 2:30 to see if they were coming they wanted to push it out to later that evening but we had prior commitments so had to reschedule . I scheduled the next appointment out a few days so that we could schedule early in the day, 8-11AM. When I called mid morning to see if the technician was still coming I was told we would have to push that appointment out also. The technician arrived at 4PM and was able to resolve the problem.I’ve found Goettl technicians to be friendly and competent but have been disappointed in the scheduling staff’s willingness to keep the customer informed.

armando urbano

3 years ago

My appointment was from 3-7 pm. Did not get a call until 5:45? half an hour away the dispatcher said. Jenifer called me saying he's three miles away at 7:30, Showed up at 8:30 with no apology? Did not get charged for diagnosis which he found right away. He was gone in 15 minutes. It was frustrating having to wait that long for such a quick diagnosis. I guess I was disappointed more then anything about having to wait with no good outcome on the ac, and the lack of respect for ones time. P.S. tired of your radio commercials on 1600am. I wouldn't mind if you backed it up! so far, No es bueno! Teach your guys how to defuse a waiting customer no matter how busy you guys are.

Claudia Lopez

9 months ago

I am impressed and very pleased with the service Goettl provided. From the young lady Andrea who scheduled. To Robert HVAC technician and Julian Plumber. Both gentlemen were thorough and took the time to explain everything to me. In a way no one has before. I will NEVER have anyone else come into my home. Goettl should be VERY Proud to have such professionals on their team. Thank You Kindly.

Stuart Rodeffer

a year ago

Great technician John Franks with an apprentice Devin Nelson, installed, home water filter, softener, new hot water heater, RO system, and water box on a 1957 vintage home. They were professional, prepared, communicated very well and worked through all the unique challenges of this older property. I am extremely satisfied with company, and these two gentlemen! Thank you

Jack Fincham

7 months ago

When contacted there was immediate response and online I booked an appointment for emergency repairs. They were on site within 3 hours. Terrific communication and customer service.

Jawna Endres

a month ago

Jeran was great. Professional and quick. Didn’t mind our screaming kids or dirty dishes either.

kim mcnally

7 months ago

Zach was absolutely fantastic! Personable, knowledgeable and patient. He took time to make sure I knew what the issues were and answered every question I had.

L A

a year ago

John was very helpful and knowledgeable about the products. He helped us by answering all our questions. John and Zachary did an incredible job with the installation. Zachary even asked if I'd like to make note of type of replacement salt we would needed when it was time to refill the reservoir. Great job! One less thing to think about.

Ramon Carranco

6 days ago

The diagnostics service appointment was not at all what I was expecting

Lisa Pope

a year ago

The technician showed up at the house an hour and a half after I had received a call that he was 20-30 minutes away (and almost a full hour outside the scheduled arrival window) and left before performing the scheduled service. Because I anticipated he would drain the hot water heater as part of the scheduled maintenance, I delayed a shower while awaiting his arrival. When he still hadn't arrived one hour twenty-five minutes after the call, I decided to shower as quickly as possible. The technician arrived while I was in the shower, waited approximately five minutes, and took off. I saw him drive away, so I texted the company immediately, but I didn't get a response. I'm honestly not sure the number I texted is monitored, but in the moment, I thought it might be the quickest way to contact someone so the tech could come back to perform the service. No such luck. Blerg. This is very frustrating, especially in light of the fact that I had originally scheduled the appointment for the previous day and agreed to switch the appointment day and time to accommodate the company's scheduling needs.

R Scott

2 months ago

Could not provide receipts for charges to Credit Card. Used technology as an excuse. Not sure what amount was charged.

Elizabeth Detloff

a month ago

Hector was very thorough and polite with our plumbing inspection. My only issue is with the scheduling. They always cancel the first appt for the inspections which just wastes the customer’s time. Hector came out early the day after the initial cancellation. Would happily have him return.

Daniel Tolomei

a year ago

I bought a new AC & Furnace last summer during the heat wave when my old AC finally died. Since then, 7 months, I have had them come out to fix errors on their part. First they didn't install a fuse that I paid for and the unit would not work. Now the furnace doesn't work.I paid $17k for this unit and I am having noting but issues with it. I will be contacting the Arizona ROC to file a complain.

Vivian Guerra

a month ago

Hector has good customer service and spoke professionally. Very friendly 😊

Frank Jackson

9 months ago

I contracted Goettl Air Conditioning to troubleshoot and repair my AC unit, they sent a technician named Zach, , Zach went to work right away and found the problem within 15min.Zach conveyed honesty for himself and most importantly the company he represents, i asked Zach if he was happy working for Goettl and without hesitation he said YES!I think Goettl AC is lucky to have Zach as part of their team..Thank you Zach..Sincerely Fjackson.

Guillermo Islas

5 months ago

I dont like the high pressure sales tactic to purchase an entire new system. An overpriced furnace gas valve job to sway the customer to purchase a new system. I wanted a maintenance job not a sales pitch. I found a business who fixed everything for third of the price.

Irene Urenda

2 weeks ago

I had a corroded water pipe that was leaking. Francisco arrived on time and quickly evaluated the situation, let me know what needed done. Hector, Joe and Chris were there within a couple of hours and completed the job that same day. They were all on professional, efficient and friendly.

Matthew Price

2 months ago

They came out and the tech was nice, but prices were Way too high. Like double what others quoted.

K D

3 months ago

Braden Franks came to my home to do a plumbing assessment. He was very professional and knowledgeable. He is an asset to your company.

Ryan Wiedebush

a month ago

We had 3 sewer drain lines either repaired, replaced, or relined. This was a big job over several days. Nick, Julian, and Jeff were great to work with. Knowledgeable, professional, and they did a great job of explaining everything. I have used Goettl twice before, and I highly recommend them.

Douglas Chee

a month ago

James B and Shane B with Goettl AC and plumbing were awesome! Both were very professional and upfront with every aspect of the repair. They were able to quickly diagnose our A/C problem and get it back up and cooling.

Francine Arvizu

a year ago

I booked an appt online … because the day before my A/C wasn’t working properly and temperature just kept climbing it was a hot sticky night.Heidi called me back immediately needing more info….She Offered me an affordable service plan gave me a priority appt for signing up for the plan.Then at appt time Shane the technician showed up with more professionalism and customer service he walked me through the entire process and explained what was going on with pictures.I love that I only suffered with the heat for less than 24 Hrs !They really know what they’re doing….Prompt + Professional = Customer Satisfaction!!

Cardena Sanchez

a year ago

Well the first tech that came to look at the system came An HR late after the 3hr window which was 4-7. He didn't show up till about 8:30pm and by the time he got there he acted like he didn't want to work. He actually asked my husband to take the pictures for him. After he told us it would cost us $3000. To fix our ac and it probably wouldn't fix it. We opted in to getting a new ac unit. Now the two techs Adrian and Louis that came to install the ac were amazing and had great customer service. And we're appalled that the first tech said it was gonna cost so much to fix.

Matt Palmer

10 months ago

Nick was fantastic! I had a toilet overflow at midnight and Goettl had Nick here by 10:30 am on a Sunday morning even 👌🏻I highly recommend their service. Thanks

M S

11 months ago

Francisco was the absolute best! We was very polite, and even offered to wear a mask when he saw me wearing one when I opened the door! I also appreciated that when I said no to the membership, he stayed professional and still helped me to his full ability. I also appreciated being able to easily schedule online.

Karen Liston

2 years ago

Jacob was awesome! Water was tested and deemed clean. He didn't try to pressure me into buying something I didn't need. He signed us up for the monthly club maintenance, which we think is great idea. Also Robert was so nice to me on the phone. Soon after the visit, Robert called to schedule us for HVAC and Plumbing maintenance. So everyone I dealt with today at Goettl were amazing!!!

Tina Whitley

a year ago

Our air conditioning went out. Goettl responded promptly. Justin Carpenter knew what to look for and explain to us what the issues were. He is a thorough, knowledgeable, amiable technician. Thank you Justin.

Christopher Smith

2 years ago

I asked for a free estimate on a plumbing job...the service engineer gave me the usual talk about the quality of products used etc... I asked the most important question - “How much”, he said around $4500-$8500... the supervisor “victor” would phone me - he did within minutes and quoted $6900...I said I was going to get three quotes from different companies and decide from there, at this point he got aggressive and pushy... his firm was the best and he wanted a yes to start the job. I said no. I told his service engineer to leave, sat in my drive until I guess his boss phoned him...I wasn’t giving him a yes, I wanted more estimates - within 10minutes “victor” phone me again - “we can do the job for $5000 but wanted an immediate answer” - he received one NO.I wasn’t being pressured and told him so.At this point, I decided I wouldn’t hire them to check my bathroom soap dispenser - turned off to their greedy pressure selling approach and tactics.Got my estimates and what ya know, I got the job done by a certified company for less than half Goettl’s original quote...

James Scott

2 months ago

Had an inspection done on my home today. Alek with Goettl is thorough and professional. He Made recommendations and clearly explained to me and my wife solutions to our plumbing issues.

JAKE ALVARADO

3 months ago

My sinks were backed up and the service guy (Francesco Tocci ) was fast and professional wonderful job!!

Vulcan Labs

a month ago

Chris P great service thanks for everything

Baby Steve

a month ago

James B. And Shane were wonderful! They were so friendly and helpful, and they both offered explanations of our assessment in terms I understood. They took pictures and offered us quotes, allowing us to choose what we want serviced in our follow up visit. They treated my family and dogs as though they've known us for awhile, and provided my kids and dogs with toys! Wow, very impressive. Thank you so, so much.

Jennifer Blair

3 years ago

The plumbers and dry wall guys did an excellent job.
There were some issues with the after job clean up. The Supervisor, James, immediately and graciously took action to remedy the issues. He made sure that the clean up issues were handled quickly by expert experienced cleaners.

Patrick Mares-Ziehmn

3 months ago

Nathan G. was awesome. He was very thorough and completely and comfortably described the situation with my heating and cooling unit. Great service and on time as scheduled.

Marcos Pereida

2 weeks ago

I had my HVAC installed on July 1st, and now it won't turn on. I called to get someone out to my house, and they said it would take 5 days to get someone out. Mind you, it is in the aamiddle of excessive heat warnings in Arizona. Not only that, the plumbing was also done by them, and now I have plumbing issues that I didn't have before. My water pressure is non-existent. The water in my shower won't stay hot unless I have the hot water running in my bathroom sink. I have 3 showers and 4 kids and 4 adults in my house that can't take hot showers at the same time or wash clothes and shower because only one area gets the hot water. I HATE this company!!!! They are con artists. They sell you trash!!! They give you trash service!!! They should be in the landfill business instead!!

Joseph B Chera Jr / Business

a year ago

CONFIDENCE in GOETTL. We just relocated to Oro Valley AZ from Pennsylvania. I believe it’s important to take good care of a home’s infrastructure, including having a PM Agreement for HVAC and Plumbing. The previous owner had Goettl install new HVAC, Water Heater, and Water Softener and had them maintain them, so I thought I’d do the same. The first week we were here, I shut shut off the water supply valve to a toilet which caused a leak where there hadn’t been one. I couldn’t get it to stop, so I called Goettl. They came the next day and replaced the valve and connectors and did so in a very professional manor and I am pleased with their work.Everything wasn’t perfect. They goofed up the appointment date/time and didn’t show up until I called to inquire. True to form, they recommended that I replace every water supply valve in the house -- all 20 of them at a cost of over $3000! Acknowledging that they were all probably original equipment and 20 years old, we went ahead and had them do it. Expensive but worth the peace of mind this time.

Keith Oakley

5 years ago

We got the rejuvenation package for both our A/C units. Tech arrived slightly after the estimated timeframe but really did a good job explaining what he planned to do and got to it. He took lots of pictures and wrote up good notes on the status of my units. Overall I was satisfied with the service.

Jason Brestel

4 months ago

Very professional and friendly. Helped ensure that my AC would last through the coming years and explained everything thoroughly. Overall great service!

Leslie Glasscock

2 months ago

Julian B was amazing! Highly recommend this company to anyone in need. He made this process very easy for me!

Holly Eskritt

5 months ago

Adrian with Goettl was great. He helped drain our shower pipe and fixed our drain to the sink as well. Gave us some really great pointers for our drain and pipes for future.

Lori Reid

a year ago

John and Bradon came out to install a faucet for us. They were polite and professional. They got it installed quickly. It works great! We are very happy with the service we received.

Katie Kerr

a month ago

Jeran did an outstanding job. Upper professional and helpful. Install water heater.

James baxter

5 months ago

Adrian is the best. He's always on time, courteous, and super speedy. He did an amazing job on a major project at our 1940s house, and we couldn't be happier.

Brad Messer

a year ago

John Frank and Billy installed our new Novo Water Filtration system today. Communication and workmanship was excellent.. I highly recommend Goettl Plumbing. These two men I feel went above all expectations that I had. John Frank is truly an asset to your company.

Brough McDonald

2 years ago

The plumbing side of the business has been the highlight. The Goettl plumbers have been on time, honest brokers, and no up selling or up sell pressure.On the HVAC side it’s been the opposite experience. I’ve had a contract for annual “rejuvenation” for a few years. Last year I canceled the service based on my interaction with the HVAC rep. Bottom line, my HVAC has been working well, within specification and reliable. The maintenance has been paying off. Yes, components wear and I elect to replace before failure and it’s been paying off. However, the HVAC rep insisted on pushing the sale of a new HVAC system because my current system is old. When I asked if it was irreparable broken, the Goettl Rep said no. When I asked if my system was going to have a failure due to obsolete parts. The Goettl Rep said no. When I asked if the Goettl preventative maintenance I’ve been electing to purchase has been paying off the Goettl Rep said yes. Then why are you aggressively pushing a new system on me? I canceled the service when it was time to renew the contract. A Goettl manager called me to earn my business back, we discussed the interaction and I was assured my next experience would be different. After all, Ken Goodrich in the advertising effort stresses how they do things the “right way, not the easy way”. Fast forward to this week. I had a scheduled appointment for my “rejuvenation”, when the HVAC rep called to tell me they were 30 minutes out, I informed them I was at work, however, folks were home to let them in. The Goettl HVAC Rep said they prefer for me to be home, for the “rejuvenation”. I asked why? The Goettl HVAC Rep said my presence was required incase any issue was identified. I said to just call me, the Rep said they’d prefer to show me, if it was acceptable, the Goettl HVAC Rep said any time was good to reschedule. I asked if I could reschedule with them, I was told yes. So I did. To the next time I was physically available, the following Sunday. Well, that day arrived, the Plumber showed up on time and ready to go, the HVAC side did not. I called the Goettl office and asked what the estimated time of arrival is, I was told no one was going to arrive. I discussed the situation with the dispatch folks, as no supervisor or manager is actually available.Bottom line: they don’t need me as a customer, and that’s fine. I wish them and more importantly their employees well. I’m moving on to a local company who’s actually hungry for the business, versus a compelling commercial and catch phrase conveyed by the owner.

Rose Jones

2 months ago

Jeran came to our rental to replace a broken shower head. He was cheerful and took the time to make sure everything worked great. He was considerate enough to wear shoe coverings in my house to keep the floors clean. Very good service!

eddie brown

2 years ago

The visit by the tech was pleasant. He was very knowledgeable and went about accomplishing his tacking in a timely, efficient manner. I am very pleased with the service provided and the cost value was great. The Technician really knew his stuff. Highly recommended.

Jade

a year ago

Goettl offered a free yearly tune up since I had service last year which is a really nice deal. Casey looked over everything in detail, explained everything he found and was really pleasant and helpful. Best company I've ever gone to for heating and cooling repairs.

C17 fly

2 years ago

The technician, Shane, showed up in the agreed time slot and was very efficient and professional. He didn’t try to sell unnecessary products or service. I’m happy with our Sadie Guard Dog Protection plan.

Vicki Salcido

6 months ago

Joseph Cox the tech was very professional. Answered all my questions. Explained and showed me pics of the issues he found ...leaks, low coolant, rust, etc.A very knowledgeable and kind young man.He expressed the need for a new unit in the near future. I was unable to replace it at this time. Have to start saving.GREAT SERVICE!Thank You!

Amanda Krause

2 months ago

Franco recommended a shower valve replacement when he was out for our plumbing inspection, and Joe did the install today. Both were friendly, professional, and knowledgeable, and we’re happy to have a properly functioning shower again!

Mason Walker

a year ago

Used Goettl to replace our AC Dual Unit and Water heater. James and Tony made the process painless. Highly recommend Goettl.

Claude Ellsworth

10 months ago

Julian Bray is a very professional member of the team and I'll be requesting him when it comes time to do more work at my home!He is awesome and worked his butt off late into the night to get me squared away! He was coved with mud and smiling the whole time! He is a cut above the rest! Thank you Sir! God Bless you and yours

Evox 1

a year ago

Jordan and his associate who's name I forgot (sorry) where both kind, courtes and very knowledgeable. I'm very happy with this company from the first phone call I made to the work they did to help us with our down ac system. Great people all around. Thank you!

Stephanie Crawford

3 weeks ago

Jeran was very nice and attentive to all my plumbing issues. Enjoyed his company and would highly recommend him.

Shoe Batchelor

7 months ago

Mark J. helped with our clogged tub. He was professional and efficient, gave me good information and unclogged our tub. Very good customer service.

Thomas Baile

4 months ago

Josh was the best! super knowledgeable very informative and very nice!

Alex Nava

2 months ago

Excellent service. Julian and Nick put a Permaliner system in my old sewer line. They did an outstanding job. Turned out better than expected. Highly recommended.

Tommy Trainor

4 months ago

We had joe cox come out to do a rejuvenation on our AC system before the summer months. Everything went very smoothly. Joe was on time, worked efficiently, and gave us some great tips to keep things running well. Would definitely recommend!

Heather Cuoco

2 years ago

Service was not bad but the tech tried to sell me an over priced duct cleaning. Goettl is way over priced. I totally regret buying AC units from them. One hand doesn't talk to the other. When they called to set up the service appointment the agent started asking me how old my units were ect. They installed them last year.. I told the agent that she shouldn't need to ask these questions because the information should be in my file. I blame myself for using this over priced company and I'm giving only one star because I'm bitter about my decision to buy from them. Do your research and choose a different company.

Angela Jubran

2 months ago

The tech Joshua was great. He knew the problem with our heater and made sure we were comfortable with our decision before he left. Very professional and friendly.

Valerie C

3 months ago

I recently had the pleasure of working with an outstanding plumber who cleared a clogged drain in my home. I couldn't be more impressed with the level of professionalism and expertise displayed by Nick from Goettl.From the moment Nick arrived, he took the time to explain the situation and the steps he would take to resolve the problem. He was courteous, respectful, and demonstrated a clear understanding of the issue at hand. His knowledge and experience were evident throughout the entire process.Not only did he quickly identify the cause of the blockage, but he also took the time to thoroughly explain what had caused it and how to prevent it from happening again in the future. His attention to detail and commitment to ensuring that the job was done correctly was truly impressive.Throughout the service, he was tidy, and he took the time to clean up any debris or mess that had resulted from his work. He also took care to ensure that my property was protected throughout the process, which was much appreciated.Overall, I could not have asked for a better experience. Nick's knowledge, skill, and professionalism were truly outstanding, and I would not hesitate to recommend him to anyone in need of plumbing services. If you're looking for a reliable and competent plumber who can get the job done right, look no further than this exceptional professional.

Katie Minjarez-Smith

a year ago

I called this company because my AC was broken and I needed someone to come out and fix it. Not only was I on hold for 20 minutes before anyone answered, but when they did the lady (who was very nice btw) took down my information to have someone call me and get sent out. This was DAYS ago and till this day no one has ever called me to come out to my home. I even was put down as emergency services to have someone out ASAP but here we are… ended up going with another company because apparently this one didn’t want my business. Very disappointing considering all of the ads for this company preach that they do things “the right way not the easy way” yet they can’t even bother to call me back to come out to my home and do a simple repair.

Leland Stewart

a year ago

12/10/2021Just had routine Maint on my AC, Casey was my technician. He had me look over his shoulder as he went through the process, he was extremally professional and went through the process showing me the range of readings. Outstanding job...thanks for the support and experience.Goettl's a great company that values it's customers...we had a misunderstanding on the work that was being done, and as military veteran on a fixed income, I appreciate them calling me the next day to work out the issues. Thanks

Jeremy Durante

a month ago

Absolutely amazing, they came out told us we needed a new unit, explained in detail why with pictures that were time stamped and had a new unit up in running later that evening. Techs were quick, thorough and polite with all we had going on at the house that day. 10/10 recommend

Bryon Gutierrez

10 months ago

Stay away from this company !They tried to scam us into paying for repairs they caused.When I reached the company, Michael told me a manager would reach out to us. They did not. I canceled our service agreement because of their dishonest tech and they want to charge me for canceling. Very dishonest companyWe had our air-conditioning go out on 8/31 and contacted our Home Insurance. They assigned a company to come out, but that company could not come out for a couple days.I set up a service agreement with Goettl in the meantime for 9/7.The Home Insurance company was able to get out to our house earlier and inspected the air conditioner on 9/2. They ordered the parts and fixed the issue on9/5. The air conditioner was performing well. Goettl came out on 9/7 to do the service. He told us we needed to do approximately $900.00 worth of work on the air conditioner. Immediately after he left the air conditioner was no longer working correctly.We called out the Home Insurance company that did the work. They came the next day. Upon his inspection he noticed our dampeners to the master bedroom had been closed. He also noticed a cut in our duct near the dampener. The Home insurance repair man opened the dampener and immediately the air conditioner was working correctly again (he also fixed the cut in the duct but it will need to be replaced at sometime).Your service guy sent us an estimate we shared with the repair man. He explained to me that the dampener was closed by a tech and done on purpose. Most likely for us to think the repairs your tech suggested needed to be performed.

Danny LaChance

2 months ago

Julian was great - very professional and thorough. Answered all questions about the work to be performed and completed maintenance and repairs efficiently.

Bryan Harp

4 months ago

Hector fixed it ALL! Extremely professional and informative. Very personable plumber with years of experience. Very much appreciated and will call upon again for all my plumbing, A/C and Heating needs. Thank you Hector!

Rachel Delozier

3 months ago

My experience with Goettl has been great! My air conditioner stopped working last night and within less than 24 hours James came to the house and fixed everything. He was on time, fast, professional, and friendly. I’m very happy and my house is much cooler now!

Maria Grzeskowiak

a year ago

Needed toilet repair. These guys are friendly and responsive. Showed up on time and quickly completed the work to my satisfaction. I will use them again should the need arise. Thanks, again! 🙂

Lori Wierman

4 months ago

I wanted to share that Julian came to assist with the plumbing problem/question we had. He did a thorough job of investigating what might be the problem and then reviewed the information and his findings with me. He was very professional, and I I was happy with his service, and would ask for him again if we encounter a plumbing problem again.

Joe Durham

a month ago

Julian was on time, respectful, very informative and thorough. I trust Goettl with my Plumbing, heating and A/C every time. Thank you Julian for everything.

Vinny M

7 months ago

Goetll was available same day and showed up earlier than expected (called ahead of time for approval). We found them to be honest and professional.

Roger Garcia

3 months ago

Super professional, clean and great people enjoyed every second of our appointment. Will definitely recommend to everyone I know

kream smo

10 months ago

I moved to Arizona about 2 to 3 years ago from New York and I must say this is one of the most professional and valuable plumbing company. I really appreciate Francesco who helped us set up a deal for our house which is getting ready to be rented out. Francesco went above and beyond with professionalism, detail and information to find the best deals for our plumbing issues and for that I would like to say thank you Francesco

Perla Rodriguez

a month ago

Jaren was awesome and professional. He did out inspection and explained everything we needed to know. Keeping my membership !

Lydia Moyle

a year ago

Our technician, Rob Soza identified the problem immediately and let us know what needed to be done to correct the problem. He was very efficient, professional, friendly and provided great customer service. Good job!

Roxann “Roxie” Robinson

2 weeks ago

We purchased a whole new AC last May from Goettl, they were quick to take our 19,000.00+ in cash!! promised us great service and filters, etc... we never heard from them afterwards about the filters, they couldn't seem to find anything written about providing them to us.. we let that slide, then when we had to contact them about regular maintenance services this May a year later and told the soonest would be July 27th.. so we book it.. only to be called 1 day before, today and told they can't make it for another month due to technicians being short staffed.. what happens when our AC goes out?? Bad customer service on their end.. I could see them say we can't make tomorrow but can come on Monday or Tuesday.. but 5 weeks later??

Colleen Butler

3 months ago

Maurice &Joel installed my HVAC
System very professional and answered all my questions installed
System in a timely manner. System
Very easy to use.

R

5 months ago

Thank you Adrian, Mark and Jeff for doing such a great job replacing our plumbing. We are very pleased with the results!

Paul Smith

3 months ago

Added soft start electrical upgrade and electronic HVAC filtration unit. Service performed done very professionally.

Jackie Reed

a year ago

We have been Sadie Members for a few years but recently moved. Transferring our membership to our new place was hassle free and easy. We had a tech come out to check out not just one but two units before summer really hits and make sure we are good to go. Richard arrived on time, even early, was very friendly and professional. We’ll definitely be requesting him as our tech in the future! He was able to replace some parts for us right there on the spot and was great at answering all of my questions.

lisa worden

6 months ago

Hector and Devin were promt coand ver through. they made sure we understood what was needed. And answered any questions we had. I would not hesitate to use Goettl again.

Heidy Willmes

a month ago

Jeff and Julian came out to do a flush of our main line. Julian was so sweet giving my kids some flashlights and was up front with pricing and options. Thanks guys!

Maddie F

5 months ago

We have been a customer with Goettl Air Conditioning & Plumbing in Tucson since January 2010. Just recently we had a Novo Water Softener installed and a Reverse Osmosis Drinking Water System installed. I am taking this time to thank John, Francesco, Mark, Hector and Jeff for the clear explanations on each system and how it works. They are top of the line installers and Goettl should be very proud of each of them as their employees. I would highly recommend them. I would definitely give them a 5 star rating. Thank you.

Bill

2 years ago

Of course during a record hot day in August (in Tucson) our A/C decided to quit blowing cold air. We live in a small house and things were heating up quick. After a few calls back-and-forth, the Goettl van shows up and our new favorite technician, Jesus, saves the day. I explained what happened and he made a few measurements and a capacitor had decided to quit. He quickly replaced it with a new part and we were cooling down again in minimal time, expense and headache. He could have really up-charged us for services and parts we didn’t need, but he’s so professional, honest and thoroughly knowledgeable, I think he could sense we’re new customers for life. Since our unit is 8 years old I was expecting the worst. Goettl and Jesus are great!

John Bail

a week ago

Chris Padilla really knew his stuff . Absolute professional. Would definitely recommend.

Rodolfo Peralta

2 months ago

Jeremy and Hector came on time very professional. They came and service my A/C system Jeremy did it. Hector serviced my hot water tank. Excellent service by these men. Thank you!

Steve Huntley

2 years ago

Terrible service! Never show up on time, called several times to postpone appointment. Thing that really bothers me is they give you a price for something, and EVERYTIME, once they get there, they try to add more cost. Ex. Oh this part is covered by warrantee, but I have to charge you $100 to install it. Keep looking, there are better A/C and Plumming Companies in Tucson.

william cheatham

3 months ago

I wish to express my personal appreciation to Braden and Devin for a plumbing job well done. Their technical knowledge and plumbing experience were instrumental in repairing my defective sewer line and septic tank and restoring them both to perform correctly. I was particularly impressed with their personal commitment to excellence. they were not satisfied with their work unless it was done right. this included even the smallest of details. Goettl advertises this type of result in their marketing program. It must be true because I was able to observe it first hand. Also this is part of the reason why I selected Goettl Plumbing to perform this job.

Melissa Nied

a year ago

Rob came out today to do maintenance. He was friendly, professional and knowledgeable. When these techs come out they work hard to make sure everything is working great. I can't say enough good things about this company. Worth the money!

Hannah Ruiz

a year ago

Wonderful service from Robert, Jose, and Johnny. They responded within 24 hours and had the entire Ac System fully installed within 48 hrs. This means a lot especially when you have a house of 5 children and an at risk baby. They got us a loaner Ac immediately and this helped us survive the night and relieved so much stress. These hardworking men went above and beyond to help my family and made us feel like a number one priority. If it wasn't for them and Goettl I honestly don't know what I would have done. If I ever have an Ac problem I will definitely be calling Goettl! The entire Goettl team is so amazing and are absolute lifesavers. I would highly recommend this company again!

Sean

2 years ago

I had high hopes for Goettl; however, I was extremely disappointed with how things were left. Jason came out to look at our swamp cooler and also check on our duct work and see why the air was not blowing properly. Jason came out on Saturday 3/06 and was very professional and informative and when he left he let me know that Jeff his manager would be calling me Monday 3/08 to give me a quote on how much it would cost to redo the duct work and also for AC. I did not hear back from anyone until I called Tuesday 3/09 The guy on the phone informed that the manager was driving home and would call me on Wednesday 3/10. I still had not heard back and waited. I called again on Friday 3/12 around 1:30pm the woman I spoke with explained that Stan another manager had my quote and would call me in 20 mins to talk to me. I still had not heard back. I called again at 3:11pm and was told the manager was on the phone and would call me back in an hour. 4:11pm no one called. I called again at 5:00pm and explained that I was waiting for Stan to call me and the man on the phone was very confused and said that Darrel (or a name that started with a D) was the manager that would have my quote. I asked him to transfer me to a manager so I could talk to someone and he explained that he could no transfer me and instead someone would call me. It is 3/13 and still no one has called me to give me a quote and this is what we paid $80 for. I am disappointed that this is how things were left. Unfortunately at this point I do not even want a call as I will just work with another company. I hope they do not do this to other clients.

Sonia Maupin

3 weeks ago

Overall great service from customer service, to work provided and knowledge from techs.

Ryan Kirsch

6 months ago

Had goettl com we out to do a yearly inspection of our plumbing. The guys were very curious and knowledgeable.

CHIEF MADDOG23

2 months ago

We got our ducts cleaned out and today had jeran Cooke check our plumbing was great best experience so far. Very happy with our service. Need more people like him lol.

R B

a year ago

I am so grateful for the excellent service, speedy fix , convenient scheduling, as well as their flexible ability to make it all work for me. And thank you enough I appreciate it so much. Thank you Benton for coming out today and fixing my AC unit.

Patrick Zebal

3 years ago

Bobby Smith is great at explaining the options I have with my AC and Heater. He also let me know about the maintenance plan which is going to be great for me so I can always keep up to date with the AC and the heater. Also I didn't know that you did plumbing and he said I could get plumbing work done too so I am going to do that right away. I liked the photos that were taken to explain the situation on where I am at with the unit. All in all it was the best technician experience I have had since becoming a home owner in 2010. I would highly recommend Geottl and Bobby to anyone because of getting things right the first time, going out of his way to help, following up and keeping promises, and great product and technical knowledge. I'm not super informed on my home machines so it is comforting to be in good hands.

Vanessa Gonzales

a month ago

Zach was so helpful and informational he explained it very well to me and my mom.I hope he comes back for the next rejuvenation.

sasha 88

a year ago

This is the first time I have contacted this company. Within a few hours of my calling them, Marty H. arrived to repair my broken HVAC system. I appreciated the promptness because it was over 100 degrees outside. Marty H. did a great job repairing my HVAC system and answering all of my questions.

Richard Street

a year ago

We had a gas leak that we noticed around 3 PM and they were at the house by 5 PM and had the issue fixed. Price was very reasonable. The technician was very friendly, courteous, Upfront and honest. He even brought Sadie guard dog toys for our dogs. Very pleased with the service.

JEAN BITNAR

5 months ago

Francesco Tocci was the technician today. He inspected my entire plumbing system, and tested my water. He was very professional, explained everything where I understood the condition of my plumbing. I would highly recommend this Company and Technician.

victor freed

8 months ago

I, again, am so unhappy with Goettl. Eric, Goettl technician, just left after cleaning our motor blades on our air conditioner. My wife and I noticed an awful stain on our tile by where Eric was working. I caught Eric before he left. He came in and took a picture of the awful stain that WAS not there before. The stained tile is right on the entry way to our kitchen and entertainment area. It is awful. We got a deal, a $50 coupon on a $320 blade cleaning that took 1/2 hour to complete. So $270 times two is $540 per hour. Plus, the ugly, can't miss it stain. I feel like crying. I am sad. I am angry. What is Goettl going to do in regard to this matter?Please contact us right away.

Heather Parkinson

a year ago

We needed after hours assistance and John Franks came at 9pm. He was able to assess the situation, find the solution and have our water turned back on in an hour. We were so grateful that he was so professional, friendly and efficient. We will definitely use Goettl in the future!

Paul Sanchez

3 months ago

I was happy to have called Goettl. Both the call representative and the technician, Francesco T., were very helpful/professional. Francesco was pleasant and knowledgeable. Thank you Goettl for having such wonderful staff.

Melissa Rawn

2 weeks ago

Joshua was amazing. He went out of his way to help me and explained everything he was doing. He went above and beyond and it was so refreshing to have someone do great quality work and not try to rush to get things done. He did a great, great job. We need more people like him; someone who is obviously passionate about his job.

KC King

4 years ago

Our technicians Albert & Sky were prompt, kind, professional and very respectful. They did a great job with a positive attitude in the hot and humid garage (replacing water heater). We are very pleased and quite satisfied with the work.
A hearty endorsement of Goettl / Sunny Plumber from this customer.

Erika Mendez Granadino

2 months ago

Hector was great! He was very knowledgeable and helped me understand the issue.

Jonathan Triplett

2 months ago

Nathan at Goettl did a fantastic job inspecting my older than dirt A/C system and explained things easily and efficiently. He provided me a quote for fixing or replacing. Would highly recommend Nathan and Goettl!

Bret Niemeyer

a month ago

James is was prompt, competent, & concise. He went above & beyond, even made friends with a new puppy, Rex. It was a blessing & honor to meet another member of the Goettl team.

Marja Walker

3 months ago

Amazing customer service, couldn’t be happier with the plumber who helped get our sink fixed! AND they are going to repair an AC unit that’s been down a week! Another company—who won’t be named—could not fix for another week, even though we pay a premium for “upgraded” service! Never again. Fantastic Company. Thank you Goettl!

chris hart

a year ago

Goettl never disappoints...on time, awesome customer service staff, and the best plumbing, heating/ac technicians. Being a retired soldier, I appreciate that Goettl hires veterans and appreciates the sacrifice. Highly recommend 👍👍👍

Mark Sion

8 months ago

Our two technicians (Matt and I apologize for not remembering the other gentleman’s name beginning with a “I”) were very professional and courteous. They listened to our information about the problem and offered their recommendations. We agreed and they performed the repairs quickly and thoroughly. I am very pleased with the service of the technicians and with the way the support staff handled our initial contract.

Jim Ladd

a month ago

Hector was our service person and was very professional. He was on time , time he said he would be here. He explained what was wrong and that we needed a new disposal. He had it installed in about 30 minutes. Would highly recommend them.

jane jarvis

a year ago

Today has been a good Goethe day . Firstly AC maintenance.Installed surge protector and hard starter after though explanation by technician and partner.Then came Braden from the plumbing department. Very pleasant, polite, gave very clear explanations of all the checks he made around the house. Especially when he tested the water and gave me the bad news of 19 grains calcium, HARD water destroying the whole system! After he arranged financial support and approval from Sunlight and talking with Mark and verified by Amy, John and Julian arrived with a new water tank, ( correct size because Braden’s measurements) . Through a pending rain storm and 100. ‘ weather, these Goettl guys and gal have done me proud. I am now cool , with beautiful hot water. I shall need a new water softener in the near future because it’s the cause of the awful crud in the old water tank, but I shall be pleased to call back John and Julian ( the JJ boys) to bring back the bubbles to my bath!Thank you all , apologies to the AC team for not including your names ( poor memory moment) Braden, John and Julian , you are all professional employees and worked efficiently. Thank you. Jane Jarvis. 👍😎

Edna Gilliland

2 years ago

Everything went great. The tech. was very courteous and professional. He new what he was doing and made short order of the job. I was very pleased with the price and plan on joining the membership opportunity.
Thank you for resolving our problems painlessly.

Philip Brooke

6 months ago

Adrian Thyng installed an undercounter hot water heater under our sink, so we don't run water for 5 minutes to get hot. He was very professional and polite. We will always ask for him when we have a plumbing problem. Very impressive young man.

Mr. K

2 months ago

Nick with the plumbing was great! Professional, knowledgeable and efficient. Will be using Goettl and him again

Johnny Morgan

6 months ago

Hector and Jeff were professional and courteous. They quickly got my shower draining again and then performed a whole house plumbing inspection, making suggestions and recommendations.

Jill Haak

5 months ago

Wexwere able to schedule a same-day appointment andvthe scheduling staff was efficient and pleasant. Technician Braden Franks was informative, proficient, professional, knowledgeable and personable. He arrived on time, explained what he would be doing, did the work and even cleaned up afterwards! He explained costs and services well and gave us a thorough explanation of the problems with our plumbing. We highly recommend him.

Candice Burt

a year ago

I waited all day for emergency pipe repair after fully explaining the situation over the phone. Tech arrived, said he didn’t think they work on those pipes, called in, was told no they don’t and left. Didn’t even help turn off the water at well. Now it’s the end of the day and my well is still being drained. Why say you work on it when you don’t? Awful experience. Total waste of customer time.

Becky Long

a month ago

We were very satisfied with our technician Francesco. he arrived early and took care of a problem immediately he also shared with us about the plan they have that we thought was well worth the money for $199 a year because he explained everything to us and we will definitely recommend this company and Francesco again

Elizabeth Rodriguez

2 months ago

Great customer service. Very informative. Thanks Nick and Devin.

Billie Rose

5 years ago

Dont't waste your time with other companies! Go w/Goettl!!After 3 days of messing around with other AC repair/installation companies, I called Goettl at 7 am this morning. From the 1st customer service rep I spoke with to the sweet KNOWLEDGEABLE young man Tyler who came to our home 2.5 hours later, the level of professional service, was 5 star.Though a very costly visit from Tyler, he never tried to sell us something above what we needed. He was personable, honest and, he really tried to find a team, for new installation today. (Installation is tomorrow morning)For the Goettl Company;Thank you for helping us Immediately!!And,, Tyler is the face of your company! He represents your company with great integrity!Mr. & Mrs. RoseTucson

Brayn Walters

a month ago

Julian was amazing. I appreciate the time and extra information.

Cheri Abraham

a month ago

Nick came out today with a Sadie. Doug and flashlight in hand for his visit for the water heater inspection. He was very fast and friendlee and.
Did what he had to get it done. I have had nick before in the past. He has always been great

Lars Kindem

6 months ago

I had a great experience with Goettl. Our plumber, Braden, went above and beyond to ensure that we received top notch work in a timely manner. I could not be more pleased with the service we received and I will definitely be using Goettl as my primary plumbing service provider moving forward!

Patrick McKenzie

a month ago

Right when the heat started to pick up, my a/c unit capacitor gave out. They were able to have a tech come the next day to diagnose the issue. Jesus Pacheco was my tech and was quick in discovering the root cause and replacing it. He was professional, knowledgeable, and efficient! My overall experience with Goettl's customer service team and tech were 10/10 and I'll be sure to reach out to them in the future!

Jeremy F

a year ago

Scheduled at 9:30PM, they were there at 8:30AM the next day for emergency service on a drain block that affected the entire house. They took me on a guided tour of the line with a camera (which was a first despite a few plumbers before), fixed the blockage, and augured the whole pipe in about an hour. They were awesome people, very polite and professional. Sadie club is absolutely worth the subscription fee. My only regret is not calling them sooner. I look forward to being a life long customer.

Meg Pietsch

2 months ago

Nathan was extremely helpful and professional. He explained the issue with the A/C system and our options for replacement or repair. Best A/C person that has ever been to our home.

Google User

3 months ago

A month ago, my A/C was rejuvenated. At that visit, it was suggested that I replace the capacitor. I declined, and said I would wait until it actually went out. I turned the unit on for the first time two days ago and realized it was not cycling nor was it blowing out cold air! I made the call for repair. Chris P was my technician this visit. Not only was he knowledgeable but he explained everything to me and answered any questions I had about the repair. A/C is back up and blowing out the coldest of cold air! THANK YOU CHRIS P & Goettl for ALWAYS taking care of me and my A/C! #CustomerForLifePS…Kenny (said in Zach’s voice)…What happened to the flashlight? I haven’t received one during my last two visits?

Sherrill Whately

3 months ago

The technician Gabriel Martinez was a very good communicator. He was able to read my body language until I was comfortable with the price and plan. He really went out of his way to make sure I was completely satisfied with the installation and repair.

sara Day

10 months ago

Branden F. Was fantastic. He explained what he was doing and didn't mess around. Knowledgeable and friendly without trying to get us to do unnecessary stuff. I would reccomend him any day.

Margaret Flowers

a month ago

I had a weekend plumbing emergencyand was grateful to find Goettl on line. I had a tech at my door in less than 2 hours. Joey Martin was very professional and took care of the plumbing problem in no time. He explained everything and was courteous and professional in every way. He convinced me to become a Goettl customer.

Michael B

a year ago

Had my AC serviced by Goettl Tech Benton and would like to mention the high quality and service he provided along with his professionalism and charisma. It's nice to still see workers representing a company with integrity.

Debbie Sellick

5 months ago

Adrian and Hector are professional, courteous, and most importantly, beyond knowledgeable in their work. Our house had to be re-piped and I was afraid because it’s a big job. They explained everything in detail, showed me what they’re doing, and after doing this, I felt really good they were the ones taking care of this big project. Adrian and Hector make a GREAT team and Goettl is Lucky to have them part of their company. Thank you Adrian and Hector for all your hard impeccable work. I highly recommend these two great guys and Goettl.Debbie :)

Lindsay Sebring

2 months ago

Nathan was quick and professional, gave good feedback and suggestions for improving the system.

Mitch Eskritt

2 months ago

It’s disappointing that it’s gotten to the point of leaving a negative review because overall we’ve had great experiences with Goettl. In the last 5 years, we’ve spent approximately $15,000 with Goettl making HVAC and plumbing upgrades and repairs to our home. However, this last job has been a huge departure from what we’re used to. It’s been two weeks since they came to fix a mistake made by one of their technicians and there is still a 2 square foot hole in our wall with no timetable as to when a repair will be made.

Kimberly Cooney

a month ago

The work was professional, quick, and pleasant to do business with. I had a valve that failed in the kitchen and started to flood immediately. I shut down the main and Goettl had the hardware and knowledge to get the job done.

Joseph Orlando

a month ago

4/4/2023: Braden Franks was the servicing plumbing technician today and did a very thorough inspection of our plumbing system and water heater. He found some issues that are being taken care of and did the job in an efficient and expedient manner! Thanks Braden!The Goettl technicians came out for annual servicing of our 2 HVAC units and were very courteous, efficient and arrived within the time frame originally given. They explained what they did and had some suggestions but weren't trying to hard sell the items like other companies I've done business with.6/22/2023Chris came out to troubleshoot our downstairs A/C unit and quickly determined it was a bad capacitor. Item was rapidly changed with a new one and the total repair was only about 30 minutes! Highly recommend!

k schmidt

3 months ago

Braden did an outstanding job rooting out my drain. I appreciate his thorough approach to do the job right and go the extra mile late on a Friday.

Kathy Lobato

3 months ago

Plumbing maintenance, nick from Goettl Tucson, was professional, punctual, and very informative. He even went to get a needed part to complete the job.

K G

2 months ago

Jerran came out and did a thorough inspection of my home to ensure that there were no leaks. I thank him and Goettl profusely as my home has a mold issue that I need to take care of for my family's health. Since he did a detailed inspection, the warranty for my dry fog will be valid. He was also a very personable and friendly guy with keen understanding of proper customer service. Once again, I appreciate Goettl for assisting me in taking back my home.

Sonia Perez

9 months ago

Bill Fernandez came to our home to repair a toilet issue that although it had already been checked by other plumbers, the problem persisted. Within minutes, Billy identified the problem and after explaining the issue and what he would need to do, quickly worked at repairing the problem. As well as being very personable, Billy was professional and definitely demonstrated his skills and expertise! Thank you!

Krista Quayle

a year ago

Goettl was responsive and thorough. Our AC wasn't cooling well and Benton came over twice to diagnose the issue. We appreciate his honesty and work on our unit. Would recommend them again.

Christina Soto

a month ago

Chris P. did a great job. Was very helpful and informative. Best rate in town!

Chris Palting

a year ago

Called in to troubleshoot a central AC unit. In typical corrupt fashion they send an under qualified “technician” who’s primary objective is to try an sell all new units with a commission. This “technician” doesn’t know enough on how to repair units, which is the main purpose of the call. So they quote for some bogus repairs and how its just better to just get a new unit.Got a second, third and fourth opinion. All other three competitors identified the actual issue. A new central AC unit was not required in the least. A small repair was done and the unit has been working for over a year now“We do things the right way, not the easy way” is their slogan. A great example of classic marketing slander to get you in the door and find a way to get the most money out of you. I know of several other AC companies in Arizona just as corrupt at these guys.Save yourself the hassle and find someone with more experience and less of a “big box” AC company

S Vogel

a year ago

Warning! Scam! Do Not use this company. They will book an appointment just so you do not call another company. Then you are at their mercy. They texted me saying they came at 9:00 am, (or did they?) an hour and a half before the scheduled 10:30 to 2:00pm window, and because I was not there, they left. I called them at 10:30 after getting texts from them about how Happy, Happy, Happy I will be from their great service, and one asking to review them? They informed me they could schedule a new appointment around 6 pm. The call center just gave me the run around, would not let me talk to a supervisor or give me a direct number, they did put me on hold for 10 minutes, hoping I would hang up. If a company won't publish the real phone number, it's a red flag. what are they afraid of? Don't fall for all the fake reviews on google like I did, if they were as great as they say they are, why hide behind a call center? Now I am very worried about them having my Credit Card number. Save your money, there are better companies out there for sure, and probably have a better price too! If there is an actual person that still runs this company, that cares, you have recordings of all calls, listen to them, and if you feel you did anything that I should be Happy about, I will remove this post, and all the ones I am going to post in the next few hours! Stay far away from this company, you will thank me.Info: Tucson AZ. Eastland ST. 85716 08/09/2022 10:30 to 2:00 window. You should be able to figure it out with that info, as I see no way to private message you. Funny, after being put on hold forever, for the second time, A girl came back on the line and said she would give you all the information and you would call me. I guess that was a lie too. Maybe you should hire better people across the board? At this point, If I was a customer of yours with a warranty, I would be scared. You may want to remind them to make sure they push the hold button all the way, before talking poorly about a paying customer.

Anneliese Hiller

2 months ago

Braden Franks was great! Very friendly and attentive.

Debbi Dobke

6 months ago

When all of our toilets stopped working we knew there was a problem. We called several plumbing companies and they could not schedule us for days. We called Goettl and they responded with an appointment that evening. Adam was very efficient and knew pretty much exactly what was wrong. Turns out that our sewer was blocked outside. Very shocked about this since we had a similar incident 6 years ago and had the repair done by a different plumbing company. The crew that Goettl sent out to excavate and repair the line were very courteous and worked to find the bad area in the line. As it turns out the previous plumbing company had done a very substandard repair and the plumbers were surprised that it lasted as long as it did. There was no warranty on their work and now we know why. I highly recommend using Goettl because they do quality work and provide a warranty on the parts and service.

JL CPD

2 months ago

Alek was very knowledgeable related to our plumbing issue and ancient water heater. The inspection was thorough and he explained everything well.

Rachel Field

4 months ago

Adrian was friendly, knowledgeable and professional. We had a great experience and will recommend Goettl to our friends and family!

Carmen Iriarte

5 months ago

Julian was very helpful and kind. He answered any questions I may had and went a above and beyond to get me a good quote. I appreciate your help!

Kara Marquez

4 weeks ago

Great service! Julian was very knowledgeable, fast, kind and thorough. Highly recommend!

Gary Seifert

2 months ago

There fast and your office staff excited my expectations!And your tech was spot on!

Rodney abbas

a month ago

Brandon was very courteous and professional and took the time to explain what was wrong and what he was fixing and cleaned up his mess.

Lou Durant

5 months ago

Tech arrived quickly and was extremely courteous and professional. Joshua walked me through the whole process and went totally above and beyond to make sure we were back with water as soon as possible. He even came back to help make sure the water pressure was just right. Very expensive fix (main water line to house broke), but it seemed pretty comparable to other companies and I'd definitely use them again.

Cassandra Delsid

a year ago

I can't tell you how happy I am with the service I received today! I regret not calling sooner. They were absolutely amazing, the best customer service over the phone and when Nick showed up he handled everything fast and professional and politely. I've known I have needed some work on the drains in this old house since I moved in one and a half years ago and the last company left me not trusting them. I asked Nick all of the questions and he gave all of the answers not pushy or in a hurry at all. Just absolute professionalism. I already have an appointment set up for next month and I'm already going to make another appointment for the rest!

Antonio Nassivera

a year ago

Dave came out right on time and did a great job. Was very professional and approached it how things should be done. I would definitely use him again. They are on the pricier side but the work is great and they got to us quickly.

Olga Ramirez

a year ago

Richard Cooksey the maintenance tech provided detailed service he performed and included pictures of our unit for our information. Richard was very professional, courteous and knowledgeable.All of our needs and expectations were highly met.

Mark Doke

4 months ago

Casey did an amazing job with the furnace rejuvenation. Was super professional and worked very proficiently. I would recommend Casey to anyone needing any kind of HVAC work!Joe came out for my rejuvenation and did an awesome job! These Goettl techs are top notch always going out of their way to make sure the job is done right.Another amazing job!! Craziest thing happened just before my appointment. My thermostat went haywire and stopped working now super glad I kept this appointment!!

Brenda Morrison

2 months ago

Jaren arrived on time, was very respectful and professional, he changed his foot covering each time he exited and re entered the home, and was very thorough and honest. Goettl has some of the nicest and skilled employees you can ask for.

cars1254 gmail

a year ago

Our A/C system went out on a Thursday evening. The company through our home warranty didn't have anything available until the following Tuesday afternoon. The temperature kept rising in the house and this was to long to have to wait. I called Goettl and they sent Joe out that afternoon. He took the time to go through the unit and explain what was going on with it. The unit is very old and parts couldn't be replaced. Joe went through all of our options. He went through everything to get us a new unit. He helped us with all the paper and to get us an installation as soon as possible which is on a Monday. He was able to get the old unit up and running until the installation can be done. He stayed well into the evening that Friday and he called over the weekend to check and make sure the old unit was still holding up and would come back if needed. Joe is a very pleasant man, easy and great to work with.

Dinelle Caldwell

5 months ago

They were responsive, communicative, and able to answer all my questions. They went over all the options I had. They were professional and went above and beyond.

Jaime Holbert

a year ago

Chris Padilla came to help us after our ac unit stopped working. He was very thorough and knowledgeable and helpful. We ended up needing a new unit but he was very helpful and it was pain free. Tim was amazing and got our new install set for the next day.

Adam K

3 years ago

Everyone I dealt with from the initial call after scheduling online to the technician that came out were professional and courteous. They gave an honest assessment of our air conditioning units and didn't try to upsell any unneeded services.

Debbie Steed

a year ago

Brandon, Mark, Hector, Julian & Aaron were the gentleman that installed a new main water line to the house. They were easy to work with & were here when they said they would be. They leftover the yard like they found it.

John Shaw

2 months ago

Nathan was really personable and helpful. Would recommend him to anyone!

Alice Campbell

7 months ago

Our 60 year old house wanted to end the year in style with plumbing problems this past week. Having seen Goettl ads on TV, we called them. Francesco came and discovered it was more than a simple drain clog. To make a long story short, it was a 2 day project carried out in super fashion by Mark and Devin. They were diligent, professional, friendly, polite and did a wonderful job fixing the problem. They even cleaned up before they left. We were very pleased with the prompt and super service provided by the people from Goettl of Tucson.

ann edwards

a month ago

Wonderful visit Jeran was amazing thorough inspection. He was very polite. We would definitely want him to be the one to do all of our plumbing inspections

J.R. Jackson

2 weeks ago

Sabotaged my unit to try and sell me a new one. Over priced repair by $700. States I should call them last because they are the highest prices and get a premium for their inventory.

Rachel Harris

6 months ago

hector and jeffere awesome kind courteous, knowlegable technicianaswho came out in place of franccesco because he got called to another job. they seemlessly cover the jobs like a great team should!on my gas furnace and swamp cooler...in our 40 year old home. the men from Goettle are truely amazing in knowledge of our systems inolder houses and in az!! keep up the great job... they are true to their motto of doing the job the right way not the easy way. a few weeks ago recieved great service on a new water heater and a water filter system, they changed the i replaced my swamp cooler for a mini split and junior and his partner did a fabulous job. just in time for the 2nd cold snap we had here in azthey helped me indtall the app and walked me thru how to use it! so helpful with staying warm while managing to lower gas electric bills.i could not reccommend thGoettle or the technicians more than i already do!!gaskets which had become stuck from the calcium in the water...again at no additional charge. the sadie maintenance plan is worth every penny especially with the wonderful workforce!! thank you again Richard for making sure everything was good with the swamp cooler and for teaching me about cookie sheets and changing filters/ maintenance on these sustems esp with all of the dust blowing around lately. i have my goal financially when im ready to upgrade to ac from swamp...such knowlegable gentlemen, came in and out without losing any of my doordashing cats! i recommend GOETTLE wholeheartedly for all heating and cooling needs.GOETTLE is a company ful of folks who provide great customer service and high quality work!! thank you for keeping us warm in the winter and evenings and cool in the summer!! I HAVE NO PICTURES BUT the service is second to none and the care and concern for their customers is fantastic!! Richard was able to afjust my cookie sheets so i can still get heat when i need and can still run the swamp cooler to prevent getting too warm now that the days are getting hotter. THANK YOU, GOETTLE for all you do!

William Unger

7 months ago

Called to have new kitchen faucet, reverse osmosis and disposal connected. Very professional and did a complete water system check up. Other issues found during inspection. They completed the repairs and upgrades quickly. Extremely pleased with their work.

Katie Gray

2 months ago

After a few months, many phone calls, and different technicians being called to my house to inspect the less than 2 year-old AC unit; customer service said it was finally time to call in David, a warranty specialist, to pin point the real issue. Once David Inspected the unit from the outside and up through the attic, he was able to diagnose and explain what would need to be done to fix it. To have someone finally diagnose the underlying issue and communicate a plan was long over due and reassuring.Thank you David, Albert, and Jr. for the thorough work you all did to re-install the AC system and ensure everything was working correctly. You 3 amigos worked so well together! You all communicated, checked-in with one another, and made sure we were happy customers with everything throughout the process. Your work ethic is superb and I appreciate all you’ve done from your start to finish!

Desert Bloom Home Staging

a month ago

Had a great experience with Hector and Christian today. They were on time, completed the work very quickly, and were super personable! Very happy I went with Goettl for this work!

Michael Miller

a year ago

My water heater pilot light would not relight. The company that installed it 8 months ago came out 2 days ago, spent 4 hours here and left without fixing it. I called Goettl. Their technician, Jacob, came out today. He was on time, professional and friendly. I explained the problem, and within 35 minutes he had the problem fixed and I have hot water again. The price was amazingly fair and I signed up for their protection club. BEST SERVICE I HAVE EVER HAD WITH ANY COMPANY. Thank you Jacob and thank you Goettl. You have a customer for life.

paul fletcher

3 weeks ago

Julian performed work for me in my shower.he was very knowledgeable and professional. Did a great job.will definitely use again.

Keith Nelson

7 months ago

Those two gentlemen were excellent. Professional, efficient - great service. Proud to have these two Veterans work at our house!Keith

Siloam Freewill

2 months ago

We had a water line break on a Saturday evening at our church. They came out but could not fix it then. They are scheduled to come back Sunday morning. We’ll go from there.

Mary Geffre

2 weeks ago

Very professional and explained everything so we understood what was going on

Nicholas Kuvik

a week ago

Called, spoke to a very unreasonable woman who was extremely rude. She kept putting me down and telling me that I was nothing to their company and that they didn’t care if I used their services or not. Unacceptable and sad excuse for service.

Joseph Pawko

3 months ago

Jeremy did an awesome job checking over all my AC components and making sure it was running at optimal levels.

Lynda Cambern

a year ago

David Mingheili was a delightful and very professional. I was terrified of what this would cost. He explained where he was going to start and gave hope it may not be the worst case scenario. But he did set proper expectations. He worked quickly and kept me informed. I love Goetle. This literally is the only service based company that I have never had a single issue with any Tech or Customer Service person. 5 thumbs up

John Kissinger

3 years ago

UPDATE: After my previous review a gentleman by the name of Dilon contacted me the next day and rescheduled an appointment for 2 days later asking ne to let them make it right. I agreed and today was my appointment. I received a call from Kevin indicating a technician was on his way. The technician Elias was very professional and personable. I am very satisfied with the service and will be considering the yearly protection plan they offered. Way to go Goetll for the come back and gaining a future customer.Unfortunately I never got their service. I scheduled a rejuvenation for my ac and service was about 3 weeks out. This did not bother me one bit given our current situation. The day of the service finally came and I received a call an hour into my window stating that they are super behind due to warranty issues and repairs. They asked if they could reschedule for a discounted price and I asked them how long. They wanted to reschedule for another 3 weeks out. 6 weeks to have my AC serviced. Now that is ridiculous I said no and that I would just call a different company and all they said was ok and hung up the phone. I'm so disappointed because of all the good things I have heard.. Oh well guess it wasn't meant to be.

Luis

4 months ago

Great customer service and adjusted heater settings to work more efficiently. Thank you Chris!

Mark Jones

a year ago

More great service from Rob - he cleaned out my drainage line quickly. Thanks!New AC system installed 2 years ago by Goettl. Works great. Just had my 6 month service done (Richard C.) who was fast, efficient, and figured out how to get my thermostat reconnected to my wifi. Very satisfied, 2 thumbs up.

Christina Rose

3 months ago

Thank you for such prompt and expert service. Shout out to the techs that did such a wonderful job.
Francesco Tocci,, Mark Espinosa, and Jeff.

Jack Chris

4 months ago

Once again Goettl is the best! I've had them come out before on a different property and was super impressed so I called them back again. Not the cheapest but definitely the best value. Hector Alvarez, the tech, was patient and answered all my questions (I had multiple issues). Cool guy even my baby pug loved him and was laying on his lap while he was working under the sink! So we got a hot water heater, a kitchen faucet, a toilet flapper, and a drain clear. All done quickly and professionally.

Nick M

2 years ago

Frank and Chris were great! They checked and helped maintain items the last company I tried did not. They even spotted and fixed a leak in my water heater (they were here for the AC!) that was venting into my home! Definitely value for my money. Thanks!

Carrie Trevizo

7 months ago

Very professional! Great customer service! Highly recommend! Mike, Markas, Ryan, and Alton were all very polite and hard working guys. Awesome communication and did a fabulous job installing our new AC System!

lizzy mb

6 months ago

Had a good experience getting my new kitchen faucet installed by Francesco Tocci. He arrived right on time, and when he saw that I was masked, he immediately went to get his own mask without my having to ask him to, which I greatly appreciated. He explained everything carefully before beginning, and the work was completed cleanly and efficiently. Grazie, Francesco!

Kathy Hyde

5 months ago

I had the most pleasant experience with Francesco Tocci today with Goettl. He helped with flushing the tankless water heater and provided recommendations on what was wrong with my shower faucet. He will be back tomorrow to fix it as I only want him back :). Thank you Francesco!

ameri celt

a year ago

Shane was awesome! He suggested we add a filtration system to our HVAC unit to help clean the air and extend the life of our unit. Protect our 2 year old HVAC? Yes, please! We never would have known had he not suggested this to us!

Laurel Alexander

11 months ago

Jeremy came to inspect my new A/C unit even though I took a long time to schedule. He was kind and professional and able to talk me through what was going on with the system.

Robert Soza

a year ago

I had to get on plumbing out today and John advised me on which systems were best and I upgraded my water heater to a tankless on demand water heater and I got water filtration John and Mark showed up to install it today on time right when they said they would be here and got it installed very efficiently and only a few hours..Highly recommend Goettl plumbing heating and cooling for water filtration and tankless water heater.They did an excellent job and it was very affordable.

Brandi Hagan

7 months ago

I cannot say enough good things about this company and its employees. My elderly mother needed a VERY large scope of work done including clearing roots and 60 years of buildup from her sewer lines, repairing all the damage from them and old pipe corrosion and replacing a cracked sink. Needless to say, on a fixed Social Security income, this was an extremely stressful and heartbreaking situation trying to figure out how we could manage this. Julian and Aaron went out to bid the project and these two gentlemen were exceptionally amazing. They spent 4.5 hours at her home making sure they were detailed, thorough and explained the scope of work in a way, even she, could understand. If that wasn't enough they then spent over an hour going through multiple finance companies until they found one that we could finance the entire project through which was truly a holiday miracle. They even took the time to help forward me all emails i needed since she insisted she didnt have email on her phone! These gentlemen were so patient and even laughing with us and genuinely seemed to care about the client not just getting the job. Then Skyler the project manager took the time to conference call me with them and my mother to go over all information, financing, etc. (I am the financial decision maker). I would highly recommend this company and they have earned a customer for life because of their patience and care during what was easily the most stressful situation yet I have faced being across the country and trying to coordinate repairs! I would give 100 stars if I could. Thank you so much Julian, Aaron and Skyler for EVERYTHING. You gentlemen exude the meaning of professionalism and caring!!!!!

Kathleen Schell

3 weeks ago

Technician was knowledgeable and got my AC to work again.

Serena McQuiston

9 months ago

Julian was very skilled, fixed my leaky washer hookup valve quickly and was very polite professional. Thank you! 🤗

Olivia Garcia

4 months ago

The guys that came Hector and Devin were awesome great professional guys explained everything with complete detail also gave me suggestions on what to do next to maintain all of my pipes in top top shape will definitely continue with them and the company Great Work Guys !!!! Thankyou beyond happy

Deborah Kahler

6 years ago

A very polite man answered the phone, took all my information and verified that he recorded everything correctly. He set me up with an appointment that I could manage and told me who should be the technician that would show up. The morning of the appointment a representative called to inform me that they were sending a differenttechnician named Jason and that he should arrive shortly. Jason wasvery easy to talk to, answered all my questions, did a great job switching off my furnace and getting my swamp cooler running. Everything was done correctly with utmost care. He was very professional. The cost was reasonable. I will call them for the next appointment when I need my furnace fired up again and cooler winterized.

Matt Pierce

2 months ago

Patrick and Angel did a great job and despite getting a late start due equipment availability, stayed until the job was completed.

Rodney Polon

a week ago

Unbelievable service quality, only 3 hours for complete tear down and replace .got a 10 year Warranty. Very professional staff.

George Ware

a month ago

Joe C and his team were professional and honest. I had several other companies check out my AC unit but none were as detailed and willing to resolve my needs quickly. 5 stars

Peggy Jo Miskimen

2 years ago

Jason was able to explain everything to me as he worked and took pictures. Friendly and seemed to enjoy answering my questions. Went out of his way to pick up a needed part from a co-worker. Told me Sadie is as soft as a cloud and working for Goettl is just as great as advertised! Joining Sadie's Guard Dog program saved me a lot of money and I have already scheduled another service.

Laurie Kountz

5 months ago

My first tech, Francesco was awesome. Polite, knowledgeable and informative. I give him 5 stars.I later agreed to jetting of the drain of kitchen/ laundry room. Two other techs arrived a few hours later. They did a good job.I received a call after they left. I was totally shocked and surprised I UNKNOWINGLY agreed and signed to become a Sadie member. My bad, should have read EVERYTHING BEFORE signing AND put on my readers! I will cancel the appointment I made for Friday.After reading reviews, I wish I had contacted another company.

Janice Begaye

5 months ago

Joe Martin provided excellent service. He was very knowledgeable and articulate about what he was doing and why. I am so happy this was fixed. Less to worry about in our busy lives.

Jaimie Bruzenak

6 months ago

Francisco Tocci did a thorough plumbing and water heater inspection. He was very personable, polite and professional. I was pleased with his recommendations.

Don Awbrey

a week ago

Hector and Khris were awesome and easy to talk to, great workmanship. They gave me som suggestions on what I could do if the is a common pipe breakage location, in the future. I like that type of customer service; how to make parts and systems last longer to get your money's worth out of the repair. What gets fixed stays fixed. Great customer service! Great guys!

Caroline Cox

2 months ago

I love this company, they always have the nicest technicians. Mark came out today and made changing my faucet look like a breeze, and he was so friendly with my four dogs. He knew exactly what he was doing and what not to do. He even cleaned the floor in the vicinity of his work. Thanks Mark!

Mike Spaugy

7 months ago

Called Goettl for an emergency repair. The technician was amazing, skilled and very courteous and took care of our problem quickly. Highly recommend asking for Braden Franks when you need professional help with plumbing issues.

Kelly P

3 months ago

Very professional and friendly service. Fast response time. They fixed all of my plumbing issues and cleaned up afterwards.

Jerry Olivas

a month ago

Julian and Devon were very professional and courteous. They wore their shoe protection the whole time they were here. They also cleaned up and explained everything to my satisfaction.

David Specht

8 months ago

Matthew and Hunter were prompt, courteous, and professional. They quickly resolved my issue and offered good advice on how to avoid the problem from happening again.

Kellyanne “WOWSTARLORD” Aird

a year ago

I received a call and a text at 7:48 this morning stating they dispatched a technician to come to my house. By your company, the call is inferring that they will be there within 30 min. I texted Rob at 9:49 asking how far out was he? I received a call back at 9:55 stating he had to pick up a part and should be here in an hour. By 11:05, Rob arrives. I understand small talk but shouldn’t be asking personal questions. After 3 hours, I then get told that he has to order the part and it will be $1000 for the motor. The parts on his van are old and rusted and he didn’t have the size motor I needed. Last but not least, I guess he thought I was not understanding what he was saying and asked to speak to my husband. Honestly, I don’t have a husband. So, just paid for the service fee and he left. His whole demeanor changed when I didn’t accept the highly expensive offers. Never again. So, other than a lot of tinkering, I’m still with out AC.

larry miller

5 years ago

The technician that came out to my house was very friendly and professional. He allowed me to watch him work and explained everything he was doing. We had a great conversation and I found out he was retired military. I want to thank him for his service to our country, and I want to thank him for the excellent service he provided! If you continue to hire people like him your company will thrive for centuries!

Diane Leuty

2 months ago

Mike Stopa saved the day! Fixed our AC when another company wanted $400!! Well worth the wait today! Thank you! We know it’s busy season! Diane Leuty

Bill Bathe

a year ago

Everyone, from phone service to workers who showed up - superior customer service! Outstanding. Workers were courteous, dressed professionally, and mitigated problem asap. Highly recommend! Will continue to use them.

canio6

3 weeks ago

Joe from Plumbing stopped by our place today to check our water heater and indoor plumbing. He was friendly, professional, and explained everything very well. He showed me how he was going to test the water, talked about the calcium build up with have on our showers and faucets and offered no pressure solutions. All in all he was great.Excellent service from Joe and Goettl.

jasmine k

10 months ago

After our A/C suddenly died yesterday, it was so comforting to have such a friendly and responsive team help us today! James Barris was quick, friendly, and so helpful, and I’m so happy to get to enjoy a comfortable afternoon!

Lizzy Mb - I

3 months ago

I’ve used Goettl quite a few times recently. The office is easy to work with for scheduling, and the techs are on time and answer any questions that I have. Today, Hector came to install some faucets, and he was super friendly and obviously knew what he was doing. Thanks Goettl!

J Elliott

4 years ago

Very poor customer service experienced on multiple occasions after signing up for regular service. Too many examples to provide, but to name a few:- technician left dirty, oily handprints all over the interior walls of our house, which he did not clean when they were pointed out to him- technician left tools and ladder in our home and did not return to pick them up until after I had called to remind them- multiple canceled prearranged appointments due to “technicians calling out”- subscription for regular service was not canceled immediately upon request, but the company continued to charge for additional months after being told on multiple phone calls the charges would stopI would not trust their money return guarantee or happy customer service claims as no one appears to know whose job it is to respond to customer concerns.

Pam Lyngard

6 months ago

On January 20th, 2023. I had the Goettl plumbers Hector & Jeff come out to inspect my plumbing. They both did a great job. They listened to my instructions on where to have the water run off from the water heater. I've NEVER had a problem with any of your workers. You guys are the BEST!!! I've been with Goettl for many years now & I love how you not only explain what you are doing, but how you explain the do's & do not's to me about my system. I've had different ones out to my house & they were ALL very kind with good attitudes. I would love it if Rob Soza could be my regular guy.

Ryan Myers

7 months ago

Ronald was very friendly and explained everything perfectly. I highly recommend Goettl to anyone needing service.

Lia Caldwell

a year ago

I had a leak in my water main line so I called around and Goettl had service professionals out within a couple of hours. Jorge and Jesse were courteous, knowledgeable, and professional. And the best part is that your were able to replace the line same day so there was no further disruption to our plumbing and use.

Gabe Reyna

a year ago

Technician Chris came out to take a look at my AC that was not blowing. He did a very thorough job at explaining everything that is wrong and damaged with my system. Walked me through what he was doing and answered all my questions. Also a very cool and professional guy.

Tiffany Mejia

a month ago

Our experience with Goettl was amazing! We noticed our air wasn’t cooling this morning. We were scheduled for Thursday, but they were able to send someone the same day! James B and Shane B were so awesome! Friendly, respectful, and honest. Thank you to the Goettl Team for keeping us cool during the hottest time of year!

FatherDragon Kal

a month ago

Francesco was a lifesaver, an angel disguised in the form of a plumber, he was incredibly helpful, patient, kind, and understanding - can’t thank him enough and Goettl for their quick and friendly repair services!

Yubitza McCombs

2 months ago

Nick Mayphew was awesome! My tub was not draining and he was able to clean it out within 15 minutes. He checked the plumbing behind my washing machine where he was able to locate exactly where and what the problem was. Best of all, he did not leave a mess. Thank you !

La'Tanya Bompiani

2 months ago

Joe was quick in installing and repairing our shower faucet, which increased our water pressure for the shower. Brayden gave us a great quote, which they stuck to, in the end. Thank you so much!!

Michael Ditillo

2 months ago

My water softener exploded on memorial day. I called and they were here in less than an hour. They did exactly what they promised in an efficient manner despite it being a holiday with my desperation to get my family water. Julian was a plumber and did a phenomenal job and Devin was phenomenal as well. I will use this company in the future without hesitation, and I would refer them to my family and friends without hesitation.

Gerald Skelton

a year ago

I had some trouble replacing an old dual zone system board and Benton came through with extremely helpful solutions. I very much appreciate how quickly he was able to come out and help. Extremely professional, personable, and knowledgeable. A great asset for the Goettl team! Thank you again.

Paul Tafoya

7 months ago

Zach Did a Excellent Job Installing the Polarized-Media Electronic Air Cleaner Quickly, efficiently & in a timely manner & answered all my Question thoroughly & has exceptional customer service Skills & has a very Pleasant Personality & he made my Day, you have a Diamond in the rough with an Employee such as Zach, Looking forward to seeing him again in the Future !!!! A very Satisfied Customer Paul Tafoya !!!! 👍👏🤗🤩🫠🫡

Michael Kirchner

a year ago

I pay a monthly fee for them to maintain my A/C and Plumbing. They came out for an annual plumbing checkup/maintenance and they didn't clean and flush my tankless water heater like they did last year and like the scheduler told me they would. I specifically asked him if that service was included with my annual visit for no extra cost. He said yes. The technician said no. Why do I pay a monthly service fee if they will not clean and service my talkless water heater? I have been very disappointed in the plumbing side of Geottl. The A/C side has been very good.

j valdez

7 months ago

I’ve hired many companies in Tucson, and for the first time, I haven’t felt anxious or intimidated by the line of work completed.Chris P arrived on time for the appointment and went above and beyond, exceeding my expectations. He is very effective, efficient, intelligent and organized. By far, the experience was overall very assuring and left me with nothing but confidence in Goettl. My mother arrived mid appointment, witnessed the interaction, and now she wants to sign up for a maintenance plan because of Chris P work ethic. Yes, I will be calling to set my mother up, but we wanted to recognize Chris for being just an amazing asset to the Goettl team. We can’t thank you enough Chris.

Jess Cassidy

6 months ago

Hector and Aaron came out to help with a backed-up line from my washing machine. They were able to take care of the issue super quickly and gave me some tips for preventing the issue from happening again. They were very courteous during their work and made the experience super easy. 10/10, would definitely recommend!

CJ

7 months ago

Had a drain clogged. Came out and looked at it. Gave me a quote then scheduled the next day because they needed two technicians to do the job. Very pleased at how courteous and knowledgeable, Franchesco & Aaron were. Happy with the job done and will use them again.

Renee Rivas

8 months ago

Francesco was very professional and did an outstanding job in a considerable amount of time The price was fair will definitely be our new go to

Jacob Dumkrieger

a year ago

Used this company twice now, once for AC service and once for plumbing. Happy both times. They were prompt and not too expensive. I recommend.

James Page

2 months ago

Jeran from Tucson Goettl was courteous and was about helping the customer.He gave excellent feedback and addressed all of our concerns.When using Goettl Tucson, if it’s for plumbing make sure to ask for Jeran.

Gary Barnard

9 months ago

Francisco Tocci was on time and very professional, we were able to have hot water back into our home in what seemed like no time at all. Definitely would recommend Goettl’s service to friends as well as family.

Rachel Karlan

2 months ago

Alek was great! Very knowledgeable and professional.

Kathey Arizmendi

5 years ago

I wish I would have read the one star reviews before calling. I was drawn in by their radio ads which tout honesty and integrity. Their service/ repair charges are extremely high. The initial repair estimate for my unit was $487, it ended up costing me $1770! They had already started the work and were going to charge me $800 just to walk away with a still not fixed unit. Talk about being in a bind! The service techs become high pressure sales people as they pressure you to buy their maintenance contract where they charge your credit card every month for a year. I said no, but they talked my husband into signing up for it after I left for work! I would never call them again nor recommend them to anyone!

Mark Holtz

3 months ago

Removal of old hvac and installation of new system went smoothly. I am very happy with the technicians and their professional work

Judy Richins

a year ago

I called Goettl for an estimate on a water heater and also a quote on A/C / Heating units. After a thorough checking of all items Braden came back he showed everyrhing he found with pictures. After giving details to another co-worker, who came up with a final price that fit in my budget. Thank you Braden for making all these decisions stress free.. Braden even checked my exterior faucets pressure and adjusted, so grateful for that kind gesture!! He also tightened a loose faucet handle, another kind gesture, who does that anymore. I'm so grateful I made the call to Goettl!!

Mando

3 years ago

Our 20 year old water heater finally died and we needed it replaced. This company is very reliable and professional. John was our service tech and he was kind, kept the work area very clean and did a professional job. I would definitely recommend them for your plumbing needs. Its great to have hot water again !

jahchannah

5 months ago

Francesco Tocci was on time, courteous and respectful. He clearly explained everything. I was very happy with the service.

Sylva Rexroad

3 months ago

Braden was very professional and explained the repairs he would be doing. If and when I need plumbing repair, I will definately ask for Braden.-Sylva Rexroad

George Ramos

4 months ago

04/03/23 Braden is absolutely wonderful! Took Maureen’s concerns about everything and went over everything with her. He is very pleasant and very thorough. We would definitely recommend him for all your plumbing needs.

Stacy Pfeiffer

10 months ago

Rob Soza was a pleasure to work with. He is very professional and did an awesome job! I would highly recommend him!!!

Ken A

2 months ago

Joe Martin was phenomenal. He came into my home and was able to identify the issue and swiftly take care of it. 10/10 would recommend. We cannot wait to have him back.

Judy Moomau

2 months ago

Hector is our service provider. He is friendly , professional and helpful.

Yisel Guajardo

a month ago

Hector came out to do the plumbing inspection and water heater drain as part of our membership. He also inspected the water softener we were having issues with. He was professional and courteous, identified the problem and gave us all the options upfront. He was great!

Charles Putnam

4 months ago

Your installation team is very thorough and friendly. Wonderful guys. We enjoyed having them here.

Melissa Valdillez

3 months ago

Gabriel was very helpful, friendly and professional! He got the job done quickly and provided wonderful service. I would definitely recommend this company all my family & friends.

Matthew Dyck

3 years ago

Our technician was on time, was very informative about what he was doing and was very honest in his assessment of our situation. He stayed for three hours to get the job done right and he was nice and professional the entire duration. We are very thankful for his work.

Lawrence Linzmeier

9 months ago

Our Technician, Francesco Tucci, went out of his way to explain why we were experiencing our problem and came up with fast, inexpensive solutions. I will ask for him by name for future service calls and highly recommend others do as well.

James Vizcaya

2 years ago

The scheduling is a nightmare.It took two days and I spoke to seven people before the Tech arrived.You will spend a lot of time on hold listening to the same silly recording.Then they don’t show up and have a large amount of excuses and false statements.In the end they blame the Customer for their inability to perform their job. I would not recommend this company to anyone!

janet harrison

7 months ago

Goettl added a hard start kit and insulation. The installers were very courteous and personable. When they finished they cleaned up very well. We had a discussion with Goettl about the contract and they resolved the issue for us

Kimchi Warrior

a year ago

Luis and Adrian did a great job on my AC installation at my house in Rita Ranch. I am happy with their professional service, and it was overall nice just talking to them.

Mona Yasrebi

7 months ago

Alek came today to fix a kitchen sink leak. He diagnosed the problem immediately. Awesome working with him! Thank you Alek!

Inez Pinedo

a year ago

We bought a brand new system with Goettl two years ago. In less than 2 months our brand new system was broken and needed a replacement. The next summer the Ac went out again. Today our ac went out again. A nice Technician came out and fixed it. I sure didn't pay over $16,000 for a new system to break down every summer. The technician is great, service is fine, the unit itself is awful.

Susan Hill

2 months ago

I am not yet a customer, but requested a quote on a whole house water filtration system. Julian Bray was prompt, courteous and knowledgeable. He clearly explained all options and made recommendations so that I will be able to make an informed decision.

Virginia/Michael N.

a year ago

Benton and Richard came to do fall maintenance on our furnace. They called he night before to remind me they would be at my place in the morning. They arrived in the given time slot, were personable as have been all of the employees I have met in the last 6 years , were competent, answered all my questions, were patient with this elder person.,Job well done.

Avery Johnson

3 months ago

Francesco Tocci was quick and professional. Did an awesome job!!

Kegan Charles

a year ago

Our heater was not working properly and Goettl was able to have someone come check it out same-day. I had the pleasure of meeting Chris as he was able to squeeze our home in as his last stop of the day. The error was not readily apparent and he dug in and trouble-shot the system to find the root cause. He was very trustworthy and kind, taking the time to explain his work and not try to push the more costly option, which I greatly appreciate as a new mother. I had a great experience with Chris and Goettl has won a new loyal customer!

The Nerdy Viking

4 months ago

They always try to upsell have a hard time understanding no. They come for the servicing all they did was check that the ac blows. Then they mess up on our account and blame us and aren't helpful for their mess up. MUST AVOID.

Glenn McCreedy

a month ago

Jeran came by our house today to do a hot water heater flush and a general plumbing inspection. He was thorough, fast, and made sure we understood the results of the inspection and next steps for us to take with Goettl. Good Job!

DaricM61

a year ago

Rob was fantastic! He was very professional and extremely knowledgeable. He didn't cut corners, solved the problem and never made us feel like a number! Very happy with the results!

Richard Cordova

6 years ago

Jeff was very professional and pleasant to work with. Everything was explained to us as he went along and told us what was needed and the cost associated with our repairs before he did any work. He never made us feel rushed even though our job required more time than was allotted. Very customer service oriented and I would recommend him to others needing air-conditioner work.

T R

a year ago

I want to give Chris and James more than 5 stars if I could. They came out for the annual check on the cooling system. And right now we have this miserable swamp cooler. And they got it blowing much better than it was before. We just need a new pump and it should get us through until we get AC installed. They were quick and super chill! Thanks guys!! 10/10 recommend.Francisco also came for the annual check on the plumbing and he was a sweetheart. It’s nice getting worthy and polite employees coming into your home!

Rachel Lancon

a year ago

This was such a good experience. The guys that showed up were respectful and funny! We had a new kitchen facet that we wanted to install but we had no idea what we were doing. They came in the next day and installed it in about 30 minutes. I am definitely having them back to work on some other projects in our home!

Mike Haefner

3 months ago

Technician James installed an electronic filtering system and a turbo easy start kit on our AC system. He is everything you hope for when you have a technician come to your home. He was prompt, friendly, and courteous and fully explained the work he was performing. He is a credit to the Goettl company and is welcome in our home for any future needs. Keep up the good work James!M Haefner.Tucson

Damiengarth

2 months ago

Gabe Martinez showed up early which is a huge plus! He was awesome and super informative, didn’t try to sell me anything I didn’t need and gave me all the info I could ever ask for for future upgrades. If you use Goettl, you’ll be lucky to have him knock on your front door for service.

Gabi Colborn

3 years ago

Best service I have ever received all the way around hands down! You've got a customer for life if I need anything repaired! PS: Austin deserves a promotion or a raise! He went above and beyond! Oh and he's not only Sadie approved, but our three dogs loved him as well!

Jaime Galvez

9 months ago

Braden F.. was my Technician:: I Had a plumbing inspection done as well and a drain cleaning…. braden was friendly, professional and explained everything as he did his inspection very knowledgeable, cleaned up after himself and very respectful… I recommend this Company as well as Braden, Thank you….

Candace Morales

a month ago

Had both Jeremy Canchola for HVAC maintainance check and Jorge Verduzco for plumbing maintainance inspection they both were very knowledgeable and professional in their areas. They both have been here to do my last maintainance check and I'm glad they were scheduled out for our check up today since they continuously do a good job

roger inlow

6 months ago

I had several Goettl employees out to replace HVAC and the water heater. They were prompt and courteous. They took pictures of everything.

Jim Alam

a year ago

Casey the Tech was very knowledgeable about the unit. The service call was for
the annual inspection of the heating unit. During his inspection he found items that should have been discovered in past years. I would rate his service a 5 star.

Pamela Trujillo

3 months ago

Already late in the day, Chris Padilla came out and repaired cross wires that blow a fuse. Outside with a flashlight, he got our ac up and running again. We've have Chris service our ac before. He's informative, explains options, and gets the job done and we appreciate that.

Khoi Nguyen

a month ago

Jeran from Goettl is excellent and very professional. He was able to fix my plumbing and water hardness problems and explained everything to my satisfaction.

Debbi Smith

4 months ago

I just had a plumbing inspection from Francesco Tocci in Tucson. I was extremely impressed with his professionalism and knowledge. He explained everything to me as we went through the inspection and gave me tips on how to keep my system running well in the future. AND he is a very nice person. Highly recommend him and Goettl.

Darleen Parag

7 months ago

Hector was just here to repair a toilet leak. He was very professional and got the job done in a very timely manner .

Vicki Fogleman

10 months ago

Came out to replace water softener and Francesco was professional,friendlyand helpfulHad Nuck back out to check why my reverse osmosis system wasn't working properly, he diagnosed the problem and then Billy ce back out and replaced. These to guys were friendly, polite and easy to talk to. AND again I am a very happy customer ❤️

X X

a year ago

Braden, our tech, and Daniel were fantastic. Walked us through all the pricing and options for a soft water system. We ended up getting set up to have it installed the next day. Service is and has always been phenomenal with Goettl.

Bri Kimberly Keenan

a month ago

Joe was great! Very honest and gave me a rundown of everything that I needed to do to make sure I wouldn’t have any issues. Great company

Ed Jarrett

5 days ago

James did great. The photos and coating were spot on. Nice work!

kat donnelly

3 months ago

We had a major sewer issue, Goettl was contracted to perform the service. Two technicians Julian and Nick with two apprentices Jeran and Devin were dispatched to our home to perform the service. They brought with them two large vehicles loaded with modern plumbing tools and a variety of modern electronic devices. These young men were highly skilled, industrious workers who kept us informed of every aspect of the project. They were thorough and genuinely concerned with doing a professional long lasting repair. Goettl is our go to pluming professionals and we highly recommend them . Kathy and Len Donnelly

Judith Chappel

3 months ago

Nick was my inspector for my yearly plumbing service and inspection. He found and repaired a drain pipe on the water heater.

Carol F.

4 months ago

Francesco Tocci was polite, professional, respectful of my home (wore booties!), and discussed plumbing issues with me. Even my dog liked him! Check out my brand new rainfall showerhead.Update...The showerhead was acting up, and Goettl very kindly sent Hector, who explained the problem and fixed it. Thanks, Hector!

David Mendenhall

7 months ago

Zach did the maintenance on our furnace. He was punctual, friendly and a pleasure to meet. Did a great job!

Jeremy Zwaga

a year ago

Setup an appointment for 2 to 5 on Labor day. I received a call 3 hours earlier saying that the technician Benton Baxter was on his way. He was very friendly and professional. He listened to what I had tried and tested on my own and took it seriously rather than writing it off. Luckily, the issue was minimal and Ben had it fixed in less than an hour.

Goettl Air Conditioning & Plumbing Tucson