Description
Rite Way has been providing high quality yet affordable cooling, heating and plumbing solutions, including 24 Hour Emergency Repair, since 1959. Our focus in on making the process as easy and simple for you as possible. We provide both repairs and installation of new systems, as well as a full suite of plumbing, water softening and sewer repair solutions. Give us a call and we'll have one of our friendly and professional staff helping you in no time.
We're proud to employ the most hard working and friendly staff in our industry, which is what drives our high level of customer service.
SERVICES
A/C filter replacement, A/C system dismantlement, A/C system maintenance, A/C system repair, A/C system vent cleaning, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Portable A/C services, Repair HVAC, Thermostat installation, Thermostat repair, Ventilated ceiling installation, Ventilated ceiling repairs, 24/7 Emergency Availability, 24/7 Emergency Plumbing, 24/7 Emergency Repair, A C Unit, A/C Systems, Ac Evaporator, Ac Units, Air Conditioning Units, Air Filters, Annual Check Ups, Annual Maintenance, Broken Plumbing, Check Ups, Cooling Equipment, Diagnose And Fix, Duct System, Electrical Work, Energy Audits, Filtration Systems, Furnace Installations, Geothermal Heating, Heat Pump Maintenance, Heating And Air Conditioning, Heating And Cooling Systems, Heating Replacements, Lennox Air Conditioners, Lennox Premier Dealer, Mini Split System, New Air Conditioning, New Furnace, Plumbing, Plumbing Fixtures, Plumbing Installations, Plumbing Plumbing, Plumbing Repair, Plumbing Repairs, Plumbing Replacements, Plumbing Systems, Plumbing Work, Preventive Maintenance, Root Removal, Service All Makes And Models, Service Call, System Evaluation, Tankless Water Heater Repair, Temperature Control Systems, Trane Comfort Advisor Level Dealer, Tune Up, Water Filtration, Water Heater Replacement, Water Softeners, Water Treatment, Whole House Filtration,
Reviews
Raquel Interiano
a month ago
I feel like it was way overpriced as I was the one who made while in the wall to see leak. It was a small valve replaced in which is inexpensive. Price was over $650 because it was a weekend etc. I feel like everything and every business has sky rocketed in prices. Nothing is affordable!
There were able to accommodate me despite their busy schedule. They send David and we are happy with how thorough he checked our ac unit. Highly recommended!!!
krystin walton
5 days ago
I was very happy with my Tech and his boss for their professionalism and their willingness to help me with the current situation that I'm going through with my AC unit. Will definitely be going back.
Hailey Butterfield
4 months ago
Good, honest company. My technician Aaliyah Torres was very friendly, knowledgeable, and efficient during our yearly inspection.
Gary Julie HARMS
2 months ago
Tech was Anthony. VERY good. Definitely knew what he was doing. Professional. Explained what he found and what repair was needed. We felt confident with the work and his follow up was above and beyond. Will use this company any time we need A/C work again.
Ross Underwood
a month ago
Great experiences from quote to installation. Polite, courteous, conscientious, hard-working, and professional. Add us to the litany of 5-star reviews.
I called because I had a slow drain, they checked all of them and for free ran a camera to my sewer line and reported it clear. They showed up on time, we’re professional and I will call again!
My 1st floor ceiling is leaking and I called riteway. Eric Cordova came in the same day. He is experienced to quickly make a diagnosis- it is the water pipeline broken. He suggested a compresentative plan to get my input. The next day, he came over and start to rework on the entire pipeline in the house. He is really competent rechnician, perform the high quality work, considerate thought to work on a bathroom and shower so we can use the water. He clean the working area everyday, and the next two days he and the other two technicians placed all the pipes throughout the entire house. By the 3rd day, all bath rooms and kitemchen connected with water. Riteway and Eric is so professional, competent, considerate for the customer, I would highly recommdate them for any plumbing repair.
Omar was very friendly and professional. He performed the job efficiently and kept me informed as he was working. Thank you!
Ben was very professional and repaired the thermostat quickly.
We would use and recommend RitwWay.
anna petrocci
2 months ago
Oscar, Antonio, Tyler and Brian were amazing! They were professional, friendly and thorough. I always dreaded repair calls with our previous AC company. These guys communicated with me and I could tell with each other. Each person that came to my house already knew what was going on I didn't have to go through everything all over again. It was such a seamless experience from start to finish with our install. I am so pleased with the service that we received and even more pleased with the amazing customer service. I will gladly recommend this company to anyone.
Bob Manson Sr. was on time for the electrical upgrade portion of my new H2O Heater installation and did a very fine job adding the new breaker box required by code and needed by the H20 Tech ( Daniel Amaya) to install properly.Daniel Amaya was on time with the new heater unit and effectively removed all of the old, carefully prepped the area and new connections, then installed the new unit to code and completed service well within the time quoted. Daniel took great pains to be sure there was no air in the lines and tested carefully for flow and temps, etc.NOTE- I've done a few DIY installations of H2O heaters in my time and found these two gentlemen to have VERY high work standards on this job. I heartily recommend both Bob Manson SR & Daniel Amaya of Riteway.R.F. Brache Jr.
Lynne Dehner
2 months ago
It was a good experience and I appreciate all the help and good work from everyone involved. Damien and his crew were good , Jeremy did a good job even the ladies I talked to at rite way did a good job Thx
Carrie Lambertus
2 months ago
I would recommend this business for anyone who wants their project or repair done right the first time. It has been years since we have experienced a service that does everything correctly from the moment they book your appointment through completion. Daniel did superb job of diagnosing our water softener issue and installing new loop piping to our water softener to standard. Daniel was informative, and polite and a clearly takes pride in his work - an expert in his craft. Will use this business again!
Carmen Maldonado
4 months ago
We have been with Rite Way for nearly 3 years now. Since day one, all of their staff have always been kind, courteous, punctual, and knowledgeable. They always listen to questions and concerns, and they do their best to work with you and your budget. Today we got our spring maintenance and technician Daniel C. was an absolutely pleasure to work with! I hope we can continue working with him in the future.
I called Rite Way for a plumbing issue. Pedro and Scott handled my plumbing problem quickly and suggested some other items that could use replacing due to age. They were very professional and completed the work in no time. Will definitely contact Rite Way again for plumbing and air conditioning needs.
Ben Bodel did a very professional approach to the maintenance. He explained things very well.
Christopher Smolinski
3 months ago
Can’t say enough good things about the quality of service and the professionalism of your employee Jacob Force! Very knowledgeable, Outstanding communication, and the breakdown of the service that he provided as well as recommendations of things to look out for. I will definitely be using RiteWay heating, cooling and plumbing for any of my future services.
Ryan Schmoll
3 months ago
Bradley Elam at RiteWay is fantastic! Clear, concise, explanations of ongoing problems. Clear, concise explanation of options. Bradley Elam is the only person I will every trust with my HVAC!
Denise Rogers
4 months ago
Javonte is such a pleasant person. He came to clean our 2 ac units and told us about items that we may want to consider for future purchase.
I appreciate his attention to detail and care that he took with our units.
Katherine Callaway
4 weeks ago
I love the service I received. I was dealing with high heat and my ac went out. I’ve elderly parents living with me and this was a huge concern. Rite Way got me in the same day I called them. My Home warranty couldn’t get me in for a week. At 110 degrees this wasn’t an option to me anymore. The problem was fixed and was at a reasonable cost then staying in a hotel for a couple nights. They kept me informed throughout the day when the tech would arrive. Thank you for making us a priority and giving us a great experience through a rough time.
Keith Cummings stopped by today for our annual water heater flush. He was very pleasant and professional. Knowledgable on all aspects of water heater operation, he promotly assessed the equipment, installation and current state of the WH. Dispite it’s 8 year age, we were in good shape but he provided costs for several options should we decide to upgrade in the future. No pressure, no sales pitch, just if you need anything in the future, heres info so you can be an educated customer. Rite-Way has veen a good household services provider.
Purchased new HVAC Heat Pump system and had duct work cleaned. Very happy with professional response and respectful crew. They did an excellent job with all phases of project. Would definitely recommend their service.
Conrad was very helpful and knowledgeable. He saved me thousands of dollars for finding a solution to ky problem others missed.
Theresa Gettig
6 months ago
Luis came and inspected my hot water heater because it had gone out during the middle of the night. He showed me what had happened. He then listed in clear and easy way my options. I chose the repair option as it is pretty tight these days. Luis then let me know the part wasn’t available but he would take a look and see if could re-seat the problem part. He was awesome and was able to fix it for now. My husband and I will definitely call Rite Way again. Thank you Luis and Rite Way for being available on a quick notice and being so nice.
Karen I Botel
a month ago
Luis Barbosa was the technician on this call and he took care of all the items without delay once he arrived. He made sure everything was left in working order. Luis is a very pleasant person and communicates very well!! He has done a couple of jobs for me and I could not be more satisfied!!!! Thank you, Luis!!!
I had Rite Way come out for a complete system inspection. Our technician, MO, did a fantastic job.Not only was he professional and competent, he took the time to explain exactly what he was doing. He addressed my concerns and performed a thorough checkout.I am a very satisfied customer.
Gregorio Aguon
3 weeks ago
Mr Chapa did an outstanding job on what he did during my interaction with him! In addition to this the rest of the crew within the Plumbing department that we’re in involved on the work that was performed at my residence ALL did an outstanding job, Everyone involved were very knowledgeable of their job!!!I will definitely recommend Rite Way to friends & family.Thank you for job well done!Greg
I have not made a decision as to who will do this job yet, but I can tell you that I’m so impressed with Brandy. She was punctual, respectful, and professional. She took control and let me know Rite-Way what she was able and willing to do according to core company standards. I’m impressed by her exceptional knowledge, attention to detail, personality and her ability to ask me what I want and give me an estimate right on the spot. Thank you Brandy!
Rite Way has always provided great and professional service. All employees we've interacted with were top notch including our latest tech Cesar Mendoza, thanks for the great service and clean work!
Nancy Sullivan
2 months ago
Mylan Johnson came last week to take care of some plumbing issues I have been having. I thought I would have to replace my garbage disposal, but Mylan was able to fix it so I would not have to pay for a new disposal. In addition, he fixed a bathroom sink that was draining slow, and a commode that was that was leaking. He was able to address all my problems quickly and efficiently. I was very pleased with my service from Rite-Way.
Isaiah was exceptional. He was kind, professional, polite and very knowledgeable. We would recommend him to anyone and everyone.
jefferylynnbrown
2 weeks ago
Excellent Service. Benjamin Bodell is an excellent representative. He is friendly, well mannered and very capable. Thank you.
Marco Barreda from Rite Way came to our house as scheduled to fix a leaking drain under our kitchen’s sink .He fixed the plumbing problems and there were water damage to the floor board. He took care of the problems for us by calling Steamy Concepts to fix the water damage .Marco is very professional, helpful, and respectful to us. Thank you, Marco!
Project Manager Bill has been wonderful to work with. He has been very understanding of my business needs.
Jacob was very professional, after checking the system carefully, he offered to options, explaining each clearly. He was great, prob solved
Elizabeth-Anne Rowe
a month ago
I appreciate Ronnie Miles! He is polite, professional & personable. He takes his time & explains what he is doing & what needs to be done. I have been requesting Ronnie now for a few years & am always pleased when he is the technician to arrive. He is familiar with my system which helps him with each follow-up visit. As I know this is not policy, I appreciate that Ronnie is given the opportunity to service my home’s systems when requested. Thank you!Elizabeth-Anne
Scott Neeley
3 months ago
Needed repair of heat-pump water heater. Prompt, professional service at a reasonable price. Was impressed with the technician, Marco Barreda. Would definitely use again and recommend to others.
starla holbrook
a month ago
I have had so many different techs come to service this unit since I have purchased this system and Bradley is by far the best of the best. Very knowledgeable concerned young man and if I would re up my contract with Rite way it would be because of the service provided by this technician today.
I just had Rite Way Heating, Cooling & Plumbing restore my A/C. Their technician Charles arrived on time, he was very professional, knowledgeable and efficient!
Sonny Williams
4 weeks ago
Jorge was an excellent HVAC technician. He was courteous and professional. He took the time explain what he was doing and why he was doing it. I was very thankful for service that he provided.
Joel Loveland
4 weeks ago
Eric was great a 6 out of 5! He was timely, informative patient, just the best I could have expected. It was the hottest day of the year 112! And working outside on the west side of our house in the afternoon!!
Luann Wittrock
7 months ago
Plumbing issues: The plumbing company I have used the past few years and trusted completely merged with Rite Way so was not sure about using them, but had two leaks with little options in an emergency.The plumbers that came out took care of the problems quickly and were very personable, friendly and willing to go through what they were doing step by step. This is very important to me even though I understand it can be annoying to have someone following you around and asking questions while you are trying to work. Unfortunately this needing to know has come from previous bad and costly experiences so very necessary for me to feel comfortable working with new people.Prices were reasonable for the work done.Will continue to use this company as long as they continue sending competent professionals and charge appropriately.So far, thumbs up.
We had a great experience rehabilitating our whole home sewer system. We rehabilitated and Hydro coated every pipe. This was a huge job and every member of staff were considerate and thoughtful of our time and inconvenience along the way.Ronnie Stamps coordinated the project from beginning to end with all the different departments. He is the definition of professionalism.Other staff that were outstanding includeJerald ZambranoMichael Clothier (and Emily)Devon GallagherOswaldo RamosDavid RayAngela PaquetteThank you all for a thorough and good experience. I am confident that there will not be a need for future service. I know you will be there for us if we need you.
I found Aiden very curious, knowledgeable, left no mess to clean. He was very easy to talk with and made the experience enjoyable. I have had Rite Way in my home three times in past year for I needed a new furnace earlier in the year and adjustments after it was placed and have been extremely happy with every person the company has sent for my work.
Ashley Burris
9 months ago
Had the pleasure of meeting Derek Waters and Ryan Rytting today while they came out to help with an electrical issue on a water heater at my workplace and they were the most professional and courteous techs I have ever met! They explained what they were doing through the process and answered all of my questions I had. They were punctual and knew what they were doing. They didn’t waste time and found the issue quickly. Thank you so much Derek and Ryan for making this the easiest process and for bringing our hot water back on line so quickly! Best team ever!!
Charisse Courtney
a month ago
Our A/C broke down today in mid summer here in Arizona of all days! Thank goodness I don’t have to wait that long. Ramon the 👨🔧 showed up right away and he is very honest, knowledgeable and helpful. Been a Rite Way customer for years.
Kathy Ballard
9 months ago
Rite Way was responsive, professional and informative through the entire process of our job. We had some gas piping work done to hook up our new gas stove. Shane was excellent. He went above and beyond in getting this done before delivery of the stove! Would definitely use them again!
RiteWay again! And every time after that! Very professional! Marco N. helped me with the plumbing leaks this time and gave me great prices on a water softener system! Thank you again RiteWay!
Diane Detwiler-Zapp
4 months ago
Michael Contreras did inspection and routine service. Not only is he a kind an patient man but he also was knowledgeable. He taught me how to control my AC from my phone and was dedicated to make sure that I was satisfied with his work. I hope he can come to service my AC again in 6 months
Cindy Lebowitz
2 weeks ago
The absolute best experience during a very tough time. Never gave up on the problem. Helped get it solved. Thank you.
Deborah Rogers
a week ago
Kenneth B. was very professional, prompt, and informative on what the problem was. A very pleasant person. Thank you Kenneth.
Contacted by Rite Way for servicing. Made the appointment, surprisingly they had an opening the very next day. Their technician, Jose Calderon, called me said he’d be there in 30 minutes and he was right on time. He went straight to work. After he completed his checks, he gave me a breakdown on everything (with pictures). He was prompt, professional, left everything spotless. Very pleased!
ElizabethA Fogel
10 months ago
I do not usually write product or service evaluations. However, I chose to do so today because of the exemplary service I received. From my first call two days ago, Rite Way’s customer service and response time for my ductless HVAC problem was professional and timely. They were able to schedule an appointment for less than 2 days from my first call. When Jorge A. arrived, he was on time, professional, knowledgeable, and friendly. He took photos of the areas I was unable to see, which showed what was causing the problems we were having. Jorge A. also fully explained why we were having the problems, and what needed to happen to rectify it. Jorge A. also explained each of the the charges, and answered all of my questions. They also have a reasonably priced maintenance program that was similar to one I had while living in another state. I am so happy that I called Rite Way!
Christine Langlais
5 months ago
2023 - Kenneth Beam completed our bi-annual maintenance & installed a surge protector on our mini-split. He showed up on time and worked very efficiently. You could tell that quality is important to him. He is friendly & polite. Kenneth is a good ambassador for Rite-Way.We want to compliment the Rite-Way team for the VIP Maintenance checks & service they have provided us in 2022. Matthew Dean & Ronald Miles came to our home for our semi-annual service & filter replacements in January & August, respectively. They were both friendly, positive & knowledgeable. Their work pace is very efficient. They explained what they were doing as they performed each task. They took pictures for documentation. In addition to a thorough inspection, Matthew found an issue with 2 capacitors and replaced them at that appointment. During Ron's thorough evaluation, he discovered the metal shroud covering the refrigeration lines on our roof had blown off. He immediately reconnected it. He recommended two other maintenance options for us to consider. After we made our decision, Ron returned to replace a 3 pole contactor. Karin in the office should also be recognized for her patience in coordinating our appointments & answering our questions.2021 - Richard Huerta replaced our old condensate pan which was leaking & installed a new over flow safety switch. He is always very professional & efficient & considerate of our time. He protected our floor with tarps as it was raining. Richard was here earlier this year for our bi-annual service. Rite-Way's Office staff always keeps us up to date on scheduling. We have been a Rite-Way customer since 2009.
We had plumbing issues that needed immediate attention. The response was excellent from the first call to Riteways office to the finish of the project. Robert Valenzuela was our main contact. He was very efficient in communicating when him and other service people were to arrive. This project had some challenges, and Robert always accommodated with an excellent attitude. Other Riteway staff that we were impressed with includes Mylan Johnson, Carlos Smith, and I am embarrassed that I do not remember one other staff person's name who worked with Carlos, but they all were very professional and hard working. We definitely recommend Riteway to family and friends. Staff are very knowledgeable, skilled, and very professional. I give them a 5 plus, plus, plus rating.
Carol Scott Loomis
2 weeks ago
Ryan serviced our air conditioner in a microburst which soaked him from head to toe the minute he ran from his truck into our open garage. He made a number of trips put to his truck in this rain abd he fixed our problem!! Ryan is a HVAC ROCKSTAR!!!
Heather Declemente
5 months ago
Very happy with services from Rite way. Safari was very patient and professional. He worked tirelessly for hours through rain to clean my system, and to be sure it was clean to my satisfaction.
Daniel is the man ,on arrival listened to me about problem went right to work and corrected problem! He's friendly ,informative and thorough, would like to have Daniel on our future service.
Robert Hornack
4 months ago
RiteWay is the best! We’ve used them for heating/cooling and plumbing and every technician that comes out is professional, knowledgeable, and personable. Our last tech was Shane for a plumbing issue…simply none better.
Robert Velardi
a month ago
The install team was diligent and hard-working. They thoroughly explained everything. Their work seemed professional. We're pleased with the results.
Plumber Angela was professional and fixed our issue. Thanks to Angela I have peace of mind. I will use Rite Way for all my repairs they handle.
Plumbing and water-related services. Justin arrived to follow up services the day before and discuss what needed to be and what could be done. We agreed with his assessment and contracted for $2500 in goods and services. Without his expertise we’d have continued struggling with a deteriorating water service problem. He did everything to explain and implement solutions, including preventive maintenance.
Nathan was the technician that performed the follow-up service on my 6-month-old A/C system. He was very professional, yet friendly, and let me know what he was working on and when to expect heating or cooling as the check-out progressed. He followed up with a short Q & A session. I was pleased with the service appointment and hope to see him in the Spring.
Luis did a great job assessing the situation and explaining the cause of the pipe leak. He was fair and very easy to work with - greatly represented Rite Way.
James Silveira
a month ago
What I liked most is it even though they worked a10-hour day out in 100 plus degree weather they still took the time to show me how the appliance worked and all the little ins and outs of the device. Real professionals.
I've tried a few plumbing companies before using Rite way these guys are great
Thank you for the great service as far as I'm concerned there are no other plumbing companies in Tucson
Ron Pinkowski
3 months ago
Oscar very professional and very detailed.We never got this kind if excellent service in the 9 years with another servIce.Great job would love to have your profession everytimeRonP
Laura Sciacca
a month ago
Damien and his crew were very professional. Our new AC was installed very efficiently and without any issues whatsoever. We are very pleased.
Tolbert Thompson
a month ago
Jacob Force my tech was courteous, friendly and professional. He quickly diagnosed the problem and explained clearly my choices for repair with no pressure. I will continue to use rite way and recommend them to friends and family. Thank you for fast service.
Derek Christopher
2 weeks ago
Rite Way name clearly says it all!! A service that is out of this world.
Thank you to the Plumber Kyle and AC Bradley! You guys gave me peace to sell my home problem free.
Rite Way has taken maintained our heating and cooling for several years. All of their staff, from schedulers to technicians, are warm, courteous, and knowledgeable. The communication leading up to technician arrival is excellent, the technician's photo and profile is provided prior to their arrival so you know who to expect at your door, and the technicians have all been tidy and efficient yet thorough. If a repair needs to be made, all the options and prices are clearly laid out without pushiness. Our most recent outstanding technician was Mike Davis, personable and highly experienced. We recommend their services without reservation.
Luis was incredible to work with. His knowledge and workmanship was great and set us at ease. We hired another company prior to this one and they were unable to help us….. we’re extremely glad to have called this team and gotten Luis on this job. He did a great job, fixed the issues and gave us loads of knowledge about our house. We’ve worked with this company before and it has always been a 5 Star experience.
When our a/c went out during this excessive heatwave I called rite way whey they responded quickly and even worked into the evening to insure our house was cooled again. We are very pleased with. rite way and their prompt and excellent service
Nathan was the most thorough of the semiannual technician visits from RiteWay. He completed very professionally all the check points with numerous photos. I would be happy to have him return for future checkups. He made a couple recommendations which we could not act upon immediately as we were leaving for Europe the next day.
James Quigley
2 months ago
Service tech, Mo Do did a thorough job for our bi-annual service contract as well as review the entire service process and findings with me. The only negative was that his emplyer was unable to commit to an approx am or pm appointment, prior to 8:30am, the morning of that appt day; so I had to dedicate my entire day to a 2 hr service appt.
The operators were nice, but the service was very unpleasant. I initially called to get a tune up and my outside unit cleaned. I was told they were booked and availability was 3 weeks out. Okay. 3 weeks pass. I called about two days before to verify the date and time. Was told it's still booked. The day of, I was informed they can't make the appointment because they were full. Amazing. Not sure if it was because of the time of day for the appointment, but that was not great to tell your customer. I call and the day of and inform them I waited 3 weeks and they say they will try to FIT me in. I call again after waiting during the appointment window and they say they will pass the message to the main dispatch line and TRY to get out but no gurantee because they're busy. I tell them this is riduculous because they have employees who live in my Sahuarita neighborhood. But. I waited. 2 more hours pass. I decide that I'm done waiting because I got things to do. They call right before I decide to leave my house at 6:00 in the evening and say they are wrking to get a tech out after they finish a job. I told them no thanks and that I will use someone else. Suprising because I used them the year before and had no issue with my appointment. Not using them going forwad.
Jason Yamada
4 months ago
Ben was fantastic! He stopped by early, was professional, informative, and thoughtful. He ensured that our system was up and humming and ready for the Tucson summer! He was so impressive that I wound up subscribing to the emergency plan that RiteWay has. Overall a great experience thanks to Ben!Just had a great visit from Luis as well! Very knowledgeable and wanted to help!
Dante Lumpkin
a month ago
I called and said the AC wasn't cooling as well as it should and tried to schedule a maintenance. The woman on line said that she could just schedule a repair for the next day rather than a maintenance that I would have to wait like a week for. She told me it would be like the same and they would maintenance it if that was a problem. The next day they come and look around and come to the conclusion that there are just minor problems and components are dirty. I am charged 89$ and he leaves. Keep in mind I was aware that the AC wasn't too bad and figured it just needed a maintenance which I tried to schedule. I was charged 89$ for a diagnosis that I needed a maintenance when I was told that's what I would be getting.
David W Streeter
3 months ago
The install crew did a great job. They were very thorough and friendly. Their work was very speedy and professional. I highly recommend them.
Kyle was very willing to help, he did come back and fix the problem. This was much appreciated. Thank you.
Rite Way recently installed 2 new HVACs at our house. The project manager, Eric, was top notch. From the estimate, to the installation, to following up the installation with a walk through - Eric and the team at Rite Way were great. We had been using another heating and cooling company for seasonal service. They recommended system replacement instead of repair, so we shopped it around. When Eric visited our home and gave us his suggestions and estimates, it was a no brainer that we would be going with Rite Way to do the job. Fair prices, excellent service, quick and professional installation. Highly recommend!
Your vehicle broke down. I took repair person home he was so nice. Before I got home your tow service here to remove the broken vehicle. I learned how to jump a car which d isn't work.
David Tona is a great individual, he patiently explained what was wrong and answer every question I had. As a home owner, you need that reliability from companies coming to your place, and the attentiveness and professionalism David showed gave me the confidence to work with this company.
Daniel Ramirez did a great job servicing our air conditioning and heating system. He provided excellent service.
Marsha Wilson
6 months ago
Ronnie Stamps and team went over and above diagnosing a plumbing problem for us. They were great and helped us right when we needed it the most. Prompt and professional service all the way.
RiteWay's Conrad Efaw, an experienced plumber, installed a pressure regulator valve next to my city water meter. All work was accomplished demonstrating his pride of workmanship. A very good experience.
This business has helped with our plumbing problems in our 1950s house so much. They replaced our water heater several years ago, our a/c unit about the same time, and helped us with 2 huge outside leaks this year. Today Luis was especially helpful since our outside water was going haywire. He was on site as soon as he could and replaced the faulty faucet with one that is much more disability friendly as well. Highly recommend.
Cameron Capas
7 months ago
Conrad and Israel were amazing. They were kind and professional and explained exactly what the issue was with our shower and fixed it quickly. We highly recommend this company. We will definitely be using them again.
Night and day- New A/C install great but horrible experience with Ventilation team. Furniture got damaged from their machine. I had to vacuum and clean all the dirt under each vent he left me and the vents still looked dirty and dusty inside. Called to express my dissatisfaction twice and both times was told supervisor would contact me. Yet to hear from anyone almost 2 weeks. Do not recommend this service to anyone due to poor customer service and doing a poor job.
Nicholas let me know when he was on his way. Very impressed with his professionalism. highly recommended!
David & Linda Sayle
4 months ago
Tried to leave comments on links from email without success.We cannot give a higher recommendation for RiteWay and Anthony Chapa. This outstanding professional made the unpleasant circumstances for which we obtained R/W services a genuinely overwhelmingly positive experience. Anthony Chapa arrived much earlier than we expected (which was fantastic), was patient while we described our problem, gave us credit for knowing what was going on in our own home, got right to work on the problem and explained what he was doing, he behaved like the professional we have come to expect from RiteWay associates and was engaging, affable and made us feel extremely happy we called RiteWay. This man is a model for all service people who deal with some unpleasant problems with good humor, knowledge and reassurance about the issue at hand. We would adopt this guy if he wasn't already in a family.Addendum: We wanted to add a special thanks to David, Devon, Oswaldo, Sabe, Mike, Angela, Javier and Roberto for the outstanding professionalism, courtesy, friendliness and stamina exhibited when working on our very difficult plumbing problem. We cannot say enough good things about this group of folks who clearly take pride in the work they perform recognizing the value in a profession that may not be glamorous but is critical in maintaining the high standard of living to which we are accustomed. Thank You, Thank You, Thank You!!!!
Steven Sickinger
4 days ago
Have had them install 2 systems at my home. We pay monthly for maintenance program. Last time they were out our main system was left unplugged during record Tucson heat. The AC ran for 7 hours straight to cool house back down. In addition the unit in our sunroom always keeps temp at 80°, where we have it set. Since the service it does NOT keep room cool anymore. I have reached out numerous times on social media and they have not responded once!! Really fed up! The customer service has really gone to hell.
Ernestine Welch
2 months ago
David Sosa performed follow up maintenance from installation and he did a good job explaining to me the service he performed. He truly showed his knowledge….. he is an asset!
Kathryn Beatty
4 weeks ago
Nick Zimmerman is an outstanding technician, both in skills and customer service. He was on time, courteous, professional and compassionate to our needs as senior homeowners. Allie, one of the managers became involved as a result of a miscommunication in scheduling, and made good her commitment to resolve the issue quickly and fairly. Both Nick and Allie are excellent examples of Rite Way's promise of 5-star service.
Joey came and inspected the sewer lines. He gave us result’s, which we had lots of questions and Joey was so good and kind to answer them all. Thank you
Chris McFarland
6 days ago
Very fair, professional, and explained everything as he went. Nick was fantastic. Thanks
Had a complete unit put in 6 yrs ago. Repurchased a maintenance contract. Michael Contreras came to my home 11/3/22. RiteWay kept in touch with me about my upcoming appointment, as did Michael-and he was early for the appointment. He was professional, personable and knowledgeable. He gave me some add-on options for maintenance, and he was very casual about telling me of these services—not pushy or pressuring me to purchase. Highly recommend this AC company, and Michael C is an excellent tech with excellent customer service skills.
Elaine OHara
6 months ago
Installed our new tankless water heater. It was a bear of an installation, but our technician, Brandon Miller, was super patient, thorough, and professional. Tested installation several times and explained the features to us. Communication was excellent! Very pleased with service!
Betsy Clancy
6 months ago
David fixed the drain in my shower. Marco flushed the hot water tank and inspected the plumbing throughout the house. Marco and David were very professional, friendly and knowledgeable. I also inquired about getting a tankless water heater in which Marco provided me with great information. Thank you to both.
Rite-way has been my heating and cooling provider for over 2 decades and several HVAC's. This morning, Jasmine arrived on time, was extremely friendly (as are all the techs at Rite-Way) and took care of an electrostatic filter change for the HVAC system on the roof. Took pictures of the before and after filter change and emailed them to me. Rite-way is by far the best HVAC company in Tucson! They also handle plumbing amongst other things. They've done a lot of work for me over the years and I appreciate them more and more as the years go by. Thank you so much for your superb work this morning, Jasmine!
Angela Alonzo
4 weeks ago
While it was very painful to hear I needed a new compressor on my 4 year old AC unit, Ben Bodwell, did everything he could to ease the pain of this news. Although the part was covered under warranty the labor was not, and boy was that a hit to the pockets. Ben was very kind, professional and took the time to contact a supervisor since my unit was only 4 years old. I appreciated him taking the time to go above and beyond to try ease this burden. Not only was he kind, courteous and professional but he took his time making sure he had exhausted and tested everything before just hitting me with a bill for a new compressors labor. During the install, again he was very kind and courteous, arrived on time, let me know I could leave the house and he’d call when he needed me to come back to turn the unit on. He also called and gave me updates along the way. When he was done, he also went in the attic because I have a split unit. The main unit is outside the other is in my attic. He checked the attic to make sure the condensation pan and line was not clogged as during monsoon this can be an issue. Overall I just want to thank Ben for his courtesy and professionalism during the whole process. If you get Ben as your tech, just know you are in good hands. You can tell he genuinely cares about how customers and treats them as he would want to be treated if he was in the same situation!
The employees of Rite Way are all fantastic and very professional. They explain things in such a way that even novices can understand. Their work is outstanding, and they go about their work in the “right way.”
Glenda DeMoss
2 months ago
Clear clogged drain in kitchen. Angela was awesome! Very professional, knowledgeable, thorough, went the extra mile by spreading paint cloth on floor and over cabinet doors to minimize splash! If you ever need any plumbing work done from Riteway, request Angela. We have had a lot of plumbers and she is the best!
On time for tankless water heater system installation. Well organized, knowledgeable, clean.
I highly recommend their services.
Tatiana Bronnikova
a month ago
Ramon was great! Professional and very efficient. Completed the work very well and fast. Service: waterheater drain and maintenance
I had a whole bunch of small plumbing jobs that Rite Way took care of beautifully, quickly, reasonably, professionally. I highly recommend them.
Had the yearly water heater check up and flush. Marco was very professional and explained everything that he was doing. Made sure that all the hard water residue was flushed out before finishing the work. Very satisfied with the results.
Jerald removed my ancient water heater and replaced with a new Smith. Jerald was on time, very professional, friendly, and was a pleasure to chat with.My only question is about the copper pipe leading off the top pipes going down to the pan. Is it supposed to be more in the pan?Thank you,Nancy Reid
Team Crooks
11 months ago
Rite Way came out to the house today to do an annual service. The Tech was Nick Zimmerman. Nick did a fantastic, professional service and showed photos to me of his work. He also made recommendations and showed me why his recommendations were advantageous to me. Very much appreciated. I highly recommend Rite Way for your AC and heating needs.
Linda Gonzalez
2 weeks ago
Very happy with my install. Would highly recommend!
Mona White-Ortega
4 months ago
I tried posting and not sure what happened so doing it again. Did not want the review to be lost.Nick Zimmerman was our technician today. We will want to have him in the future. He was very professional and informative. He provided additional education on our system and was very personable. (We firmly believe our dogs are an excellent judge of character and we trust their instincts. They fell in love with him and they don’t often do that.) Thank you Nick, we look forward to seeing you again.
It was hard for me to find a local plumber who would come out to unclog a commercial toilet. I contacted Rite Way and even though they had to drive 1 1/2 hours they came right away and were less expensive as local plumbers we used in the past. The tech was professional and on time. I would recommend Rite Way if you are looking for fast, reliable service.
Birgit Cooper
2 months ago
Daniel Amaya is a customer oriented, polite, knowledgeable plumber who took time to explain every step of the repair done on my house. This was my first experience with Rite Way and I am very pleased with the services provided. Thank you Daniel for a job well done!!
This is the second time we have used rite way, they have done plumbing for us both times. Jesus Bracamonte was our service agent who came out.
He was professional, quick, responsive and got the job done .
Fantastic service. Thank you
Sandra Clark
3 months ago
I would like to give a shout out to three five-star employees from Rite Way Heating Cooling & Plumbing Lucas Scott was informative with our hot water and water softener needs. Bob Manson Sr. installed electrical outlets for our new water softener and he kept me updated with his progress. Finally, Jesus Bracamonte and his helper installed our new hot water heater and outdoor spigot. Mr. Bracamonte explained how to perform preventive maintenance on our new heater and to call them next year for a free water heater drain. M. Clark
Ramon sent a text notification prior to arriving with s short bio and a link so I could track when he when he would be at the house. This a great feature especially those of us who work from home. Ramon was courteous, identified and repaired our air conditioning unit...so grateful for that! Additionally Ramon took pictures and provided a detailed write of what the work he performed as well as options for better performance. He also scheduled a project manager to meet with us on the same day. Five star customer service! So impressed with Rite Way heating and cooling!! Thank for outstanding customer service!!!
Mario Martinez
7 months ago
The worker was polite and professional in the removal of the gas water heater and with the reinstallation of the unit once the restoration part was complete. He described all he was going to perform. I would request his services again. Great employee!
Jacob is a great technician! Our AC stopped working during the recent heatwave. He put us at ease as soon as he arrived. He knows what he is doing and he had all the right parts to fix it! He works hard, is professional and deserves recognition. Thank you Jacob!!
Marcus was here to give us a second opinion and he was very honest and thorough. We truly appreciate honest work he did and will definitely be reaching out to him for all future needs
Kathy Okurily
3 months ago
I like the responsiveness of this company & the knowledgeable people they employ who always do a thorough job. I have used them several times for different jobs & they always do a great job. I will always recommend them to friends, family & neighbors.
Patrick Chamberlain
8 months ago
Derek and Ryan came out to help us troubleshoot a smart switch for our kitchen lights and set up the wiring for more smart switches elsewhere in our house. They are both courteous and professional. Ryan was quick with getting all the wires squared away. Derek made sure that everything was up to code and the way we wanted it we would happily work with them again
Tom & Adrian Flynn
4 months ago
The service provided by Rite Way is top notch. They are on time, professional and provide quality work. Our spring checkup was performed by Ramon Castillo. He
was on time, checked the whole system and explained everything he did. We are very satisfied.
Leila Shehab
2 months ago
Shane De Grazia did an excellent job at detecting our water leak and fixing it. It was a difficult job but he was persistent and was very professional throughout.
Robin Farias
2 months ago
We are very happy with Rite Way. The unit they installed several years ago works great and we appreciate the bi-annual maintenance. Today our technician was Nickolas Blaine and he went above and beyond our expectations. Very professional and friendly to boot! We will be asking for him again next we need service! Thank you Rite Way!!
Anthony Vuong, was very professional and personable. He not only checked my AC Heating systems but also trimmed bush away from condensor. Also appreciated that he came inside and checked the ductwork.
Gregory Pereira
a month ago
Dario and his crew have done a good job installing a split mini ac...they did thier job efficiently and quietly...
Ronald Douglass
2 months ago
Marco was the Rite Way representative who serviced our hot water heater. Marco was very professional, knowledgeable, and courteous. He explained the service steps and executed them skillfully throughout the process. I would welcome him back on future service calls.
Connie Entwistle
6 months ago
Our Technician Isaiah Miranda was excellent. He took the time to explain everything he did to keep our system working. Very kind and courteous while working with us. He answered our questions. I would recommend Riteway HVAC to anyone looking to install a new system. We've had ours since 2020 and love it. Our heat bills have dropped considerably.
Raymond Smith
2 months ago
Harrison was great! Answered my questions, was very polite, courteous, & professional! You better keep him! Nick & Devin we’re tremendous in the installation of the new system!
Due to a main breaker failure on our home electrical panel, Monte Moore from Rite Way came to our home and took complete charge of the problem. Monte had TEP out to shut off power, (that in itself was an accomplishment), replaced the main breaker and had our power back on in less than an hour. We would not hesitate to have Monte from Rite Way take charge of our electrical work again. Thanks for saving the day for us!
Doak McDuffie
9 months ago
Chris Munoz, Rite Way Tech, called ahead of established appointment time to verify his commitment and showed up on time. He then diagnosed the problem, arranged to pick up the part and returned to install the part, and then double-checked the repair. He answered all of my questions, explained the problem/solution and checked on another service I had asked about. The business manager called a week or so later about my interest in this service. Everything was done in a competent and professional manner by everyone involved. I would highly recommend Rite Way for any heating, cooling or plumbing needs.(This was after two other local businesses were unable to properly identify and correct the problem.)
Aiden Roher was extremely informative, professional and thorough. He ran numerous diagnosis until the problem was located and fixed as well as gave us many options going forward. We will be using RiteWay and requesting Aiden for our annual checks.
Melinda Diaz
9 months ago
Kenyan was my six month maintenance tech and did an excellent job. He was very through and explained the process he followed and the photos he took at every step. He was also very courteous; one of the best maintenance services I have experienced.
Elaine Emans
3 months ago
Ben performed half-yearly maintenance on our new HVAC system. He was personable and made improvement to our air filter return to make it easier for us to change our filters.
David/Brenda Cervantes
9 months ago
RiteWay has always been responsive, professional and has great communication. Recently had a plumbing issue in master bathroom. RiteWay had someone out same day to address the issue. . Shane De Grazia was the service tech that came out. He was very knowledgeable and provided us with quote. We purchased bathroom fixtures and Shane was scheduled to do repair and install fixtures. Shane completed project and made us comfortable with the work that was done.We have future plumbing renovations and will definitely call RiteWay to have Shane do the projects for us.
Carrie Stavish
a month ago
Extremely professional crew! And our project manager, Brian was able to do exactly what we hoped for. The the whole experience was well beyond our expectations.
Brandon and the scheduling team were very quick and very professional. Brandon did an extremely thorough analysis of my needs and provided very detailed recommendations. He clearly knows his stuff! The reason I went with a different company was the price...
patricia sgrignoli
2 weeks ago
Many many thanks to Ramon Castillo today! It was 92°F in the house b/c our AC wasn't working. Ramon was very efficient, knowledgeable, & friendly. He had our AC fixed in no time & had the house cooling down to something livable. Truly an angel. :-)
Duct cleaning. Technician Omar Rivera was very pleasant, efficient and professional. Provided the high level of service we have come to expect from RiteWay.
Rosanne Horning
3 months ago
David Feldman was my technician. I appreciated the pictures he took of my air-conditioning unit. He was knowledgeable and explained everything to me very well. I had him repeat it until I completely understood. He was kind and patient.
We had a collapse of our sewer main and a back up, no fun! We contacted Rite Way to do a sewer hydro flush and they found the problem and were able to get a couple team members over right away to work on the line and repair it that very day. They scoped the line and found other problems. Our home is 80 years old so it was time to give the sewer line some much needed care. Aaron and Robert and their team of guys came up with a plan of lining the pipe into the street and doing some replacement. It was a big project, everyone who came was professional, communicated well, and knowledgeable. I appreciated that they did a quality job, promptly and also worked with me to make it as convenient as possible under the circumstances. I would highly recommend Rite Way for sewer repair and lining if you have to go through this problem.
UPDATE 6-14-23: Fantastic service today from plumber Keith Cummings, who showed up when he said he would, was professional, courteous, and did great work removing several old, leaky faucets and replacing them with new ones. In addition, Keith made some helpful suggestions, which we appreciated. Happy to be a loyal customer of Rite Way!UPDATE 1-19-23: Another 5-Star experience today provided by Riteway Heating, Cooling & Plumbing thanks to their HVAC technician Ben Bodell. Ben was here to do routine maintenance on our heat pumps. We were so impressed with how meticulously he performed his job, his professionalism, and the way he kept us informed about the process.Thank you, Ben!_______A+. Our home had two 18-year-old heat pumps that finally gave out during the hottest week of the year and needed to be replaced. A huge hassle and a huge expense. We hired RiteWay to install two new Trane heat pumps because we'd had good experiences in the past using them for HVAC maintenance and also for plumbing. They're truly a first-class operation. You feel like a valued customer from the moment they answer the phone. I especially appreciate that they show up exactly when they say they will. The tech who diagnosed the problems, Dave, had been here before and knew our equipment. He's top notch. I can't say enough good things about our project manager, Brandon, who carefully explained our options and the costs. There was never any hard sell, just the facts, and we really appreciated that. The installation crew showed up on time and worked their butts off. Like everyone else at RiteWay, they were courteous and professional. Unfortunately, two hours after they left, one of our newly installed heat pumps stopped working! It was late on Friday evening, but I texted Brandon. He responded immediately and within the hour RiteWay had sent technician Manny to our house to find the problem and fix it. Turned out to be a very minor thing: the 18-year-old condensation drainage pipe hadn't been completely flushed out, which had caused the system to kick off. Manny quickly diagnosed it and fixed it. Can't imagine what would have happened late on a Friday evening if we had hired some other, lesser company. We probably would have boiled to death all weekend before anyone answered the phone! But RiteWay did it the RIGHT WAY, and took care of us. Therefore, RiteWay gets our highest recommendation and we look forward to having a long, ongoing relationship with them.
andy rosenthal
3 months ago
My project manager Brandon was it was completely professional from start to finish. He took the time answer my questions before and after installation of my new AC
Sandra Butler
a month ago
I would like to say that the individuals that showed up on June 27th to my house were the most well informed, respectful and responsible. They explained every aspect of the job to me (from taking apart to installing). They kept me informed on each issue and what was happening. They were not intrusive on my space at all. Shawn led a superb team of young men.They got my system up running in a timely fashion. I would recommend your company to anyone. They cleaned up after themselves very well also.The salvage individual showed up and cleaned up very well also. No scraps or pieces were left in my yard or in front of my house.Thank you for the new ac unit.
The mark of a great company is not whether they avoid any issues. There are always issues, foreseeable or not. Great companies handle issues calmly and do what's right for their customer. Rite Way has been outstanding is this respect and I appreciate their straight talk, hard work and flexibility in installing our new HVAC system.
azizonacruiser
2 months ago
David Sosa come over to perform an A/C tune up on my 17 year old Trane air-conditioning system. David found several little things that he repaired on the spot. He was very professional and answered all my questions. He went well above what I expected.During his work he found that I had a plumbing leak and showed me where it was at. He immediately got on the phone to schedule a plumber to come out and take a look at it. He helped me clean up the water and made sure that the water was shut off to our home until it could be repaired.I am so blessed that David Sosa works for Rite Way. Rite Way has won all my future business.
Alyssa Leonard
3 months ago
Ryan Morse was thorough and paid attention to detail. He went above and beyond to check everything carefully and even helped me fix a wire noticing it on his own. It was refreshing to have an honest tech who had work ethic.
Jay Rodriguez
3 months ago
Marco came by and took care of my water heater needs. He was very professional, polite and efficient! Great customer service
Jorge Puente came to my home to diagnose a problem with my AC. He spent several hours and located the problems. While the part wont be available for a week, his communication about the issue and follow up the next day were appreciated.
Nena Woodbury
4 months ago
I had the pleasure of working with Robert Valenzuela, from right way this week. I had some major plumbing issues, and he was able to coordinate all of the work efficiently through his staff members and one of the blue stake workers. The staff members were Carlos and Tacoma. Eusebio begin the initial work, and I was so impressed because he had to excavate dirt and everything was left as it was before I was so impressed with his professionalism and work. Yesterday, Robert and his team were here to complete the work. Robert, ensure that he was going to do everything possible so that I would not have to do any major repair work, and that was done. I will recommend Robert at any time because his services word, integrity and professionalism.
Moved to the area 7 years ago, purchased a new built home and decided it was time to have routine maintenance done. Having no knowledge of any of the HVAC companies, I selected Rite-Way, and boy I'm I glad I did. I had Charles M. take care of the HVAC maintenance/repair, and Marco N. complete the maintenance on the water heater. These guys are truly professional in their knowledge and have outstanding customer skills. They both explained the complete process and provided useful tips. They were personable and engaging. I felt I received a fair value from Rite-Way. Depending on my needs going forward, I will definitely request Charles and/or Marco as my technician!
In the middle of the hottest summer ever recorded, I wasn't very hopeful that I could get someone out within 24 hours to have a look at my dead a/c unit, but Rite Way and technician Ramon Castillo made it happen and got my system back up and running in no time. Definitely give them a call if you find yourself in a similar situation.
Patricia West
a month ago
Aron Pettijohn and Scott did a perfect job for us, including spending considerable extra time to make sure our new hot water heater was working properly. This is the kind of great service we always get from RiteWay.
Walter Bielski
2 months ago
Had a hot water heater tank flush. Our tech today was Daniel Amaya, who was very professional, thorough and knowledgeable. After our service he gave us several options to consider. Will definitely continue to use Riteway and all its services and highly recommend others do the same!
Steve Garard
2 months ago
Jose was very professional, polite and informative. He took the time to ensure all my questions were answered as he was checking out the A/C unit.
Barbara van Leeuwen
a month ago
Felix and his crew have done a great job with our plumbing that needed new piping. He is courteous and thorough. Thanks also to Craig for confirming what needed to be replaced.
The repair guy was awesome. Not happy with the huge markup of a capacitor or fuse. I can understand a 100 per cent markup. Charging $290 for a $30 capacitor just did not sit well with me. The repair guy was great
Dwayne Brady
2 months ago
Great professionalism, interacted with my toddler really well who was with us during the whole process of quoting the job. Ultimately decided to go with someone else but nothing to do with them really.
Claudia Sandoval
10 months ago
Isailan was great! He explained to me why and what pieces needed to be repair, he also explained my options in prices. He made sure I understood everything from a to z. He was recommended by a friend and now I know why. Rite Way also was excellent in costumer service! I really like that they sent me a text message with a picture of the technician that was going to my house and also a link of their route to my house and I was able to track him and prepare everything for his arrival.
Kathi Farragut
2 months ago
We just love Riteway! Jacob Force came to complete our Air conditioner maintenance and was on time, extremely knowledgeable and found that we needed repairs. He provided honest pricing and once financing was approved he came back and fixed our system, he even installed a thermostat for us, that we hadn't had time to install!! We really trust his work! Thanks so much Jacob! You Rock!
Friends had recommended Riteway, and now I know why. I got a very competitive quote, easy scheduling, friendly people, and nice cool air!
Valerie Salter
a week ago
Our tech Aaliyah was great! Professional, thorough, and took the time to explain everything. Great customer service.
Ryan was courteous and efficient. He did the job quickly and conscientiously and was a very pleasant individual.
We have used Riteway twice in the last few weeks. First for a heat pump inspection where Hector was very through and explain all the procedures he performed. In addition, we had Conrad out on the pluming side actually twice to replace our shower unit on the main bathroom, again he did a very professional job and very courteous.
We hired Rite Way to review and fix items identified by our home inspector after moving into our new home. Shane performed the plumbing tasks including removal and replacement of our hot water heater while Julio addressed the list of electrical issues. Both of them were efficient and informative about the tasks. I appreciated their thoughtful responses to my questions as well as the quality of their work.Just wanted to add that Ramon came by and did a thorough review and evaluation of our A/C unit and provided the same courteous, informative service as we experienced with Shane and Julio. Thank you for your professional team!August 2023:We needed RiteWay's help again when our outside electrical outlets failed. Monte came out and performed extensive troubleshooting and diagnostics before devising an affordable solution. His insight and knowledge as an experienced electrician provided the assistance we needed. As with all of our previous Rite Way service technicians, Monte was thoughtful, informative and courteous. This only reinforced our 5-star rating of their work.
Getting a new ac was an unexpected, expensive purchase, so we contacted 4 companies before making a decision. Now that we are finally done with the process and have a working system again, we can confidently give a good review of Rite Way and everyone we worked with. Geoffrey, our salesperson, was efficient and knowledgeable. He provided detailed information for multiple options, answered all our questions, and never made us feel pressured to make a purchase. Melina, Jerry and Stacy were a phenomenal installation crew. They were on time, worked diligently all day, cleaned up the mess and kept us informed throughout the process. The system itself is fantastic! Keeps us cool, is much quieter, and has some nifty smart features. Hope not to need another HVAC contractor for our home anytime soon, but if you do, give Rite Way a try!!
Great technician Jeremy—fixed my spurting faucet after a major monsoon. Thank you for fixing it so fast!
Anna Prevallet
2 weeks ago
Christian N and Damien were out today and Installed a new HVAC unit with a new thermostat. They worked well together and had it all installed in one day. The estimate given was really well written (thank you Aaron E.) no surprise problems or extra costs. All the people from this company ( I also need to mention Karin!) were helpful, polite, professional and gave us a lot of information.
Ramon was professional, kind, and courteous. Took the time to explain recommendations and explained them in a matter I could understand. I will request Ramon at Rite Way for all my HVAC needs.
Monica Hendricks
a month ago
Daniel Ramirez was on time, polite and professional. He explained what he was going to do, answered my questions, provided the needed service and bs reported necessary update on my unit.
Business advertises 24/7 service but still has not called or come back to finish the job. Supposed to order and replace parts that they previously “repaired” and it feels like they keep dodging calls and avoiding my a/c repair because it is covered in warranty and not a high paying case. And I’ve been told my technician has been moved onto other appointments… so the company is still taking care of other units but can’t update me on what’s going on. I just want my home a/c fixed from the previous repair they should’ve done correctly the first time
Harriet Claiborne
2 weeks ago
Bob Manson came to our house a second time, after fixing our annoying smoke alarms last week. The second visit was to install a surge protecter, which he did, but he also made sure all of our electrical circuits were working properly after the last storm. He again did more than required of him and we were grateful for his knowlege abd generous spirit.
Esther Miklofsky
6 months ago
Michael Contreras did an excellent job of checking out both of our systems. He is a very courteous person and and explains things so it is easily understood. Give him 5 stars.
The installation team Manny, Jose and Dillon performed the remove and replacement of our Trane Heat Pump System very professionally. Great group of guys. No issues with their work and clean up. They made us ready for the 105+ weather in the nick of time. Thanks guys!!!!!
Charles our Technician was fair, Honest and Responsible. This company seems very fair, honest and responsive.
My wife saw a leak in our garage from our water heater and called Rite Way. Within two hours Jerald and Aaron were at our house and helped us diagnose that after 14 years our water heater was done.They gave us some quotes for tankless and tanked water heater replacements. We went with the tanked option and they were able to remove and haul away our old heater and install a new one on the spot.Jerald and Aaron were friendly, professional and very helpful. They answered all my questions and got us whatever discounts were available to us. We used Rite Way to replace our AC and because of the amazing customer service they were the first company we thought of for our water heater.We recommend them highly and took advantage of their 18 month 0% interest financing.
Ben B was extremely competent, courteous, and jovial. This was our first service with Riteway. Thank you!
Tamy Jaackson
4 weeks ago
Brandy was very effective and answered all our questions . Felix and his helper were amazing. They were so professional. We are very pleased and will definitely recommend Rite Way
Barbara Whitfield
2 weeks ago
Isaiah took care of our every need. He went above and beyond for us. He was very friendly, courteous, and professional. Great employee.
My Tucson house had the original AC system from 1999 and while it was functional I knew it needed to be replaced BEFORE it failed. After checking a few companies I noticed how many positive reviews Rite Way had received so I gave them a call. They have the most responsive and informative approach to customer service I have ever experienced. When you make an appointment, they tell you who is going to come and when they are going to come. It was amazing to have a company arrive on time. When Michael the project manager arrived for my estimate he was polite, professional as well as knowledgeable. We discussed options, terms, and benefits in a low pressure conversation. He scheduled the install based on what was convenient for us and Rite Way took care of the rest. I received calls and texts reminding me of our appointment and again the crew arrived on time as scheduled. Every single person on the crew was genuinely friendly and polite. They sure did hustle as well. My house had two complete systems that were removed and replaced with Lennox equipment. They even replaced my Nest Thermostats with better Lennox ones that were designed for my equipment. I liked the Nest connectivity feature but they never seemed to match up with my equipment perfectly. Lorenzo the lead installer had two crews working as efficiently as possible. I couldn't believe they could get it done in less than a day but they did. Manny, Dario, Johnny, Oscar and Devin kept busy but always paused to answer a question if I had one. Mike the project manager came at the end of the install to make sure I was satisfied. That's when I found out that they took the time to correct some of the shortcuts the original installers took with the ducting. Manny described how our ducts were not as optimal as they could be so they re-routed them to improve flow and at no additional charge.I know there are several companies offering AC services. I don't see how they can compete with Rite Way's approach to customer service unless they copy it exactly. Tucson is so lucky to have Rite Way
Kevin Crinklaw
4 months ago
Brandon spent 2 1/2 hours doing a preventive maintenance inspection on my A/C and heating systems. He was cordial, on time and very thorough. Good job Brandon!!
Carole Curtin
4 months ago
New AC furnace. First service for summer Ramon did a great job. Personable and professional. Highly recommend him snd Riteway. He even helped with fixing hose turn off snd on. Thank you Ramon Castillo
Carol Franklin
9 months ago
I continue to be impressed with the work and people at Riteway. Today Derek W. and Ryan R. completed two electrical jobs at my home. They are pleasant, efficient, thoughtful and friendly. They completed the work exactly as we wanted, and I look forward to seeing them again.
Scott Kimble
2 months ago
He fixed it correctly after another person screwed up. He was very kind and made sure our system was working correctly. He took pride in his work and care of us as customers.
Sharon Stewart
a year ago
Riteway is amazing. Along with a new HVAC and Heating system, Riteway reconstructed my entire area making it way more functional for me. I vetted three other companies, one (very well know company) even told me I should take the deal at Riteway because they were a great company and they couldn't even match it. Riteway completely reconstructed the area around my system with Hector managing the entire project, and predicted any issues that could have arisen..covering them in the quote so there were no unforeseen surprises or costs. He did an amazing job taking care of EVERYTHING . All at Riteway were extremely helpful and professional! Huge shout out to Karin, Ronnie, Ben, Daniel, Fabian, Gabriel, Ricardo and Vidal! All were so wonderful. Can't say a enough about this company!
C & G Lundberg
10 months ago
This business has been phenomenal since our first phone call with Samantha, she answered all our questions and if she wasn’t clear of an answer, she took the time to check. Then Justin C. Came out, was personable, informative and gave us options. Ultimately we then chose your company to do a long awaited major repair on our sewer line. One the day of the scheduled repair everyone involved showed up on time and as scheduled. Shane D. and David P. worked all day in the heat, then some rain, and continued working with amazing positive attitudes, explaining every step. Not only do you have amazing employees, they actually enjoy working for your company and mentioned it was “like family” that’s amazing in this day in time. Rite Way has definitely won us over for any plumbing needs! Rite Way, these employees need to be commended, they went “above and beyond” for your company! Highly recommend!
Terri Laguna
5 months ago
I had a plumbing issue with low water pressure and Jeremy Fisher was the technician who figured out where the problem was coming from. It was a filter on the water filtration system that was hindering my water pressure throughout the entire home. Again thank you Rite Way and Jeremy for the professional service you provided me and my family.
Massimo Nittardi
a month ago
Daniel Ramirez performed our maintenance service in a very professional manner. He explained his findings thoroughly as well. Very pleased!
Vicki Rutter
5 months ago
Ben Bodell was efficient and professional. We have been Rite-Way customers for 25+ years and will continue to use them due to their quality products, well trained technicians, and responsiveness.
Ben Bodell provided my maintenance service. He gets 5 stars from me. He provided information crucial to a homeowner.
From the start Riteway has been extremely helpful and responsive to all my needs.From getting my ac parts fixed to my scheduled maintenance with Aidan Larson who was extremely helpful and honest. Thank you so much Aidan for all your help! And for Riteway for being extremely professional and on top of it.I subscribe to their monthly membership and it is absolutely worth every penny.
Professional, excellent communication, quality, and well trained are just a few of the positive adjectives I'd use to describe the team and various people I interacted with at Rite Way Heating Cooling and Plumbing. Most of us can barely remember what good service was like. This company should train other companies including some nationals on how to do it right from start to finish. I ordered a new heating and air conditioning system from an outstanding project manager late Friday afternoon. He was able to throughly explain my options and answer all questions so I could make an informed decision. Monday morning the installation team was at my house taking out the old system and putting in the new. By 5 pm they were done and there was no sign they had been there other than we had new equipment. They cleaned up to the last tiny speck on the garage floor where they unpacked the equipment. Thank you!
Robin Tobias
6 months ago
We had an emergency plumbing issue. Eric Cordova came out to make the repair. Then we had him do an additional plumbing job. He was excellent, polite and cleaned up everything. He insured the problem was resolved before leaving.
Found problem with water softener on a Thursday and were out to replace it the next day. Worked through all the problems the old water softener caused. New unit is great!
First time user of Rite Way. Our technicians were very polite and respectful. They worked very hard to get my system up and running before I needed to leave for work that night. I'm happy I made the call.
I've had this company servicing my HVAC and plumbing needs for about 2 years. Haven't had a problem and are consistent with their great service. Every technician I've encountered was courtesy, professional, and knowledgeable. I would recommend this company.
Sally Mayersohn
6 months ago
Luis is very competent and polite. He is coming back to repair a faucet when he has the part he needed.UPDATE: all the faucet work is completed. Luis did a terrific job and worked hard to get the parts we needed. He is professional and courteous and cares about his work and the customer.I give him 5 stars and recommend Luis and Riteway to everyone.
I met Giovanni Carter today. Another shining example of RiteWays commitment to excellence. This employee has with the company over a year.He was friendly, respectful and knowledgeable.Thanks for the great service. We have had zero issues with our AC and heater since the installation in May. We could not be happier.John and Jeannine Lewis
Gail V Black
3 months ago
Courteous, very knowledgeable Rite Way HVAC Consultant Geoffrey B. provided an excellent consultation, with thorough product information. He answered all my questions and more, in a helpful and respectful manner so I could make a well-informed, confident decision on purchasing a new Lennox Heating & Air Conditioning unit. I highly recommend this company, and especially this very fine Consultant/Representative.
Great work even standing directly in the blistering Sun for almost two hours straight with zero shade or cloud coverage today. Really wish Rite Way had a gratuity line when you run your credit card to tip these guys. Felt really bad I couldn't tip.
Giovani was extremely professional. The company as a whole was very responsive and kept me in communication the entire time.
Diane Halvorson
2 months ago
Every person I worked with to put in my new heating/ cooling unit was efficient, professional and friendly. I am very impressed and satisfied. Thank you, guys, I am grateful. Diane
Martha McMillen
4 weeks ago
Aaliyah Torres was the best tech I've had! She was very knowledgeable and shared a lot of information about my system that others have not. I don't usually leave reviews, but she really does deserve to be recognized for her great service!
I had them replace my HVAC IN 2005. In 2020 I had them replaced by Riteway and moved to the attic from a utility room on one side of my house. I got improved efficiency and better distribution.
Joseph Echeverria
2 months ago
Thanks as I was not in town they Enrique was able to go out and fix my main water line from leaking. Thankful we were able to communicate over the phone and get the job done thank you again
Very efficient and helpful. He explained the details of setting the thermostat. Photos of the AC unit were clear.
Douglas Yoes
6 months ago
We had our ducts and vents cleaned by Rite Way this morning. The Service Tech was Rene Zayas-Rojo. He was on time, very friendly and courteous, and very professional. Since it was about a 3 hour job, we decided to leave to have breakfast. Rene was left alone in the house to do his work. We found him to be trustworthy - like all of the Rite Way techs we've worked with. Highly recommend Rene Zayas-Rojo for duct and vent cleaning. And we highly recommend Rite Way Cooling & Plumbing.
Daniel Chargualaf was a very courteous and pleasant young man who was very thorough with his inspection and maintenance of our A/C. He explain to me everything he did and showed me photos of what he worked on. He answer all my questions promptly indicating good knowledge and experience. A very responsible and professional person. I was very satisfied with his work.
Terrance White
a week ago
Joey is a great tech person I appreciate the service you provided and thank you for being as up front as possible.
Esther Lucero
a month ago
Ben was so professional he was on time even though it was a saturday after hours he had a very positive attitude, very responsive answering all my questions. Solved the AC problem quickly Im extremely happy I'll highly recommend this company.
Esther
oro valleyI tried Riteway earlier this for a persistent plumbing problem and the service was great - no more problem. So I then tried them for maintainence on our HVAC and again the service was most excellent....Aidan the tech was skilled and thorough in all respects....good job Riteway
Patricia Garcia
2 months ago
To begin with Brandon Giza was so caring and professional. He went the extra mile in helping to secure the funds for this project . Nick was so prompt on Saturday morning he and his crew worked so efficiently. They had us up and running in a few hours. I can’t thank you enough for your hard work.
I had my bi-annual maintenance completed with Daniel Ramirez. He was professional, knowledgeable and very personable. He made sure the unit was functioning properly and that I had no questions/concerns.
Debra Catalano
6 days ago
Jacob Force came to our home and immediately assessed the problem - found the parts we needed to return our HVAC system to fully operational.
Kathleen Thomas
2 months ago
Nathan was really great. I know nothing about water softeners. He explained and put my mind at ease about what to watch.
He represents you well.
Riteway contacted us when our maintenance visit was due. Appointment was handled by Michael Contreras. He was very thorough and polite. We're glad we went with Riteway. We have a quality installation and product.
Geoffrey came to the house on very short notice, gave me three all inclusive plans, explained each one and is benefits. He worked late into the evening getting paperwork set up for us to get our heating unit fixed ASAP in the middle of winter. Very professional and down to earth, great job!
Rite Way heating, cooling, & plumbing is an amazing company! They arrived quickly and were so professional! Jorge was so kind and explained things so well. Also, the project manager, Heath, was amazing as well! We cannot recommend this company more! They’re amazing!!
Julian Chernin
3 months ago
Javonte Straker and Daniel Chargualaf delivered top-notch A/C service, including the installation of a pristine filter, surge protector, and a thorough cleaning of my unit. Their expertise and professionalism were evident throughout the job, and I am highly satisfied with the results. I would highly recommend their services for anyone seeking reliable and efficient A/C maintenance.
Lu Ann Van Boerum
3 weeks ago
Isaiah was wonderful today when he came for a service check. He was knowledgeable, professional and friendly.
Per usual for Rite Way employees, David is friendly and efficient while listening well and working hard with a positive attitude.
I had Rite Way install a new AC and heater and later had them deal with a humidity issue due to a clogged condensation drain. From the first time talking to them about the new install, through routine maintenance, to fixing my current issue, they have been the absolute bestEvery employee I've spoken to is helpful and responsive. The techs that have come out are on time, knowledgeable, and they walk you through everything they did showing pictures and videos. I most recently had Aiden and Marcus help me out and they were both amazing.
Really enjoyed Shane’s service call. He was super professional and showed such a depth of knowledge. So enjoyable to discuss things with. It is obvious he is passionate about what he does. So cool and shows the quality of people Riteway hires! Many thanks.
Nathan Ayers
3 months ago
We were fortunate to have Harrison and Bradley work on our HVAC system when it needed repairs. They were professional, knowledgeable and thorough. They were patient with answering questions and offering explanations, and it was evident that they took pride in their work.
Thomas Mendoza
2 months ago
Steve was on time and very friendly and professional. I am a real estate agent so I can certainly appreciate that! I had my client's report and scope video a few hours later. Great work.
Amber Dawn Hatch
a year ago
I had a wonderful experience working with Rite Way to fix our AC. The install team consisting of Chase, Greg, Devin, and Damien worked hard and got the install done in one day. They were all professional and kind and kept me informed on what they were doing at all times. They walked me through everything that I needed to know and made sure they cleaned up after they were finished. They are a great efficient team.
Stephanie Cunningham
a month ago
This company was great to work with - we were being ghosted by our prior electric company, and did not realize Rite Way did electric work, and they did a fantastic job. We needed some canless lights installed and they did the job quickly and professionally. I really appreciated how responsive and communicative they were about everything. Even getting the quote was extremely fast and transparent. Oh, and they patched the drywall! Our old electric company just left gaping holes in the walls and ceilings, so this was really nice. I hope to work with Rite Way on the rest of the lighting work we need to do throughout the house.
Luis arrived as promised. He examined the situation and made an informed assessment. He was courteous, knowledgeable and friendly.
Guy didn’t show up till almost 5 - was supposed to be on site in the am - then lied to my face stating he by law couldn’t fix our unit or inspect it and drove off. Guy just wanted to get off work and didn’t care he left us and our customers with zero answers and zero help
Ronnie was awesome. Got our AC up and running in no time and gave us great advice to consider for future needs. Prompt and professional. Highly recommended.
During a construction project at our home, our contractor moved a thermostat to make room for a barn door at our house. After moving the t-stat, however, the A/C system did not restart, so we called RiteWay to address the problem. Ramon, their technician, was here by the end of the day, worked for several hours to diagnose the problem, and solved it by replacing a blown fuse and rewiring the thermostat to replace some damaged wiring in the wall. He was courteous, considerate, patient, and thoughtful, and solved the problem, all the while encouraging us that he could do so with the least expense. Go, Ramon!
Angela Paquette did a wonderful job of trouble shooting our clogged kitchen sink and dishwasher. She is very professional and understanding. Thank you for your help.
Anna B Richards
a week ago
The service was extremely high quality and professionally done. The technician was extremely knowledgeable about my issue and wanted to fix the problem correctly. He explained every step and gave me options. He asked if I had any questions. He told me what to look for and how to maintain the parts he installed. I was extremely satisfied with the work.
Sharon L ONeal
2 months ago
From the time the first service person arrived at our house, until the time our new HVAC was installed - the service was impeccable. Very professional, very knowledgeable, and respectful of our home and property. Highly recommend Rite-Way and their installation team: Emanuel, Bobby, Jacob, Jose, Jonathan, and of course the project manager - Aaron Estees.
Mike Davis did a FABULOUS job when my mother's A/C went down last week; he found the problem fast, offered three options for service, got the A/C working quickly, replaced a thermostat and air filter that desperately needed replacement (though I'd missed that fact), and returned fast when a different issue arose. His work is outstanding; he's knowledgeable, efficient, transparent about the options. I cannot Rite Way enough for sending out such a terrific technician; we will highly recommend Mr. Davis and Rite Way.
Timothy O'Donnell
4 months ago
All parts were thoroughly checked, cleaned, and explained. I can not imagine a better performed service. I have complete confidence in RiteWay and Tech Ben Bodell. Thank You RiteWay!
Oscar and his team did a great job of installing our new A/C. He is very professional and knowledgeable. I highly recommend Rite-Way.
Jolene Metcalfe
2 months ago
Jorge Puente was very professional, taking the time to explain and show us pics of the problems that needed correcting. They also put on shoe protection booties when entering our house. Very respectful.
Marcela Avalos
6 days ago
Once again I’m here to leave another amazing review for all the staff with Rite Way. It was amazing having to only deal with one w company for all of our house needs, electrical, plumbing, HVAC, and sewer!Each individual did such an outstanding job. They kept me in the know if everything they were doing. They wer respectful of our home and what they did and how they could help. Each one communicated with us and made sure how everything works now and was explained every detail.I want to thank Noe for coming out and helping Monte with the rest of the electrical we needed done, you guys were a great team.Our plumber that helped with the water heater was Marco, he was awesome he made sure to explain everything to us and didn’t make me feel silly if I asked too many questions. Israel was another plumber who also helped with the water heater and also was very respectful and kind to us.The people who helped with the Sewer line were a little bit more shy than everyone else but were still very respectful and did communicate with us. Oswaldo and Nicolas communicated with me the most and answered my questions as well as listened to other issues I had. We also had Michael, Emily, and Javier helping out.Also thank you so much for Brian who did all the AC work and was super nice and kind. Definitely made me feel more secure about our AC being good for the rest of the summer.I also want to thank everyone on Dispatch who helped out and tried their hardest to help us get good deals as well. I wish I remembered everyone name who I spoke to that was in the office answering calls but I only remember Kylie. Thank you Kylie for being so sweet and making sure I didn't have any left over balance as of today.Thank you Rite Way for all that you do because God knows I wouldn't have been able to do all that work my self. Keep on shinning everyone and Thank you once again to each and everyone of you.I would definitely recommend you guys to everyone I know.
Laura Mendoza
4 months ago
Angela was very professional, knowledgeable and courteous. We had a problem with a clogged drainage, and she went the extra mile to make sure the toilet worked properly. She worked in a very clean manner, no mess, and cleaned the area after she was done.
David Velasco
3 months ago
My HVAC system was serviced today by Safari Antoine from Rite Way AC. He was very professional, told me exactly when he was going to arrive, and he was easy to talk to. He did a thorough job and gave me a written report with photos concerning the status of my system. I felt he was a real pro and I highly recommend him and Rite Way AC.
Loraine Kelley
a month ago
Daniel Amaya - did an amazing job!!
We had a small water leak from a random pipe and he was able to trace down the origin of the pipe and fix the leak. Thank you so much for helping us out!!
Eric Cordova just performed a hot water tank flush and zinc rod replacement for us. Very efficient and did an exceptional job of explaining things including what types of sediment we saw flushing out. Made me glad I had Rireway install a descaling system a couple years ago. Another good experience with Riteway today.Nathan Villegas performed our semiannual HVAC service. He was efficient and extremely thorough, as well as a good communicator including pictures of all work and related gauge readings. Very professional - I recommend Riteway because of employees like Nathan.Just had another positive experience with Marcus Knauss of Riteway Heating, Cooling and Plumbing. He came out to address a concern with the air filtration system he installed in April. Found and promptly fixed a problem at no charge. Great service.Previous review: Marcus Knauss performed our 6-month HVAC service today and was thorough and good at explaining things He caught a small leak from a condenser pipe and also presented an electric air filtration product which I purchased. Riteway is fortunate to have him on staff,I had semi-annual HVAC service at my hone today by Cody. Very thorough and professional and listened to what I told him. Once again a very positive experience with Riteway.Previous review: I had a periodic HVAC checkup performed very expertly and efficiently by Jorge Aguayo. Jorge took the time to very clearly explain the various parts of my air conditioning system that he checked and adjusted. Gave me some very useful advice on blower settings (Circ vs On vs Auto). His expertise and advice really added value. He was also very personable and came across as genuinely caring about having satisfied customers.
Namaste Propertie LLC
a month ago
Brandon C., our technician, was the upmost professional. He designed a system and coordinated for a difficult install. This is our third system with Rite Way and we recommend them over every other HVAC company in Tucson.
Susan Scherer
8 months ago
We had some really plumbing / water issues in our home that Rite Way addressed professionally and efficiently. Two young men reported the pipe they cleared appeared completely clear but because their camera was blurry, they would send someone out the next day to make sure things were good. These two men were polite & kept me informed as to what they were doing. Their supervisor Steve arrived the following day to make sure the work done correctly. He also helped me with a clogged toilet and shared some very helpful information. Steve was fantastic! Truly appreciate his concern, help and professionalism. Highly recommend Rite Way.
Nathen showed up as scheduled and did a fast assessment of our equipment. He got the troubled unit up and running, following up with an in-depth review of my system readings and normal operating boundaries. While slightly out of the normal limits, and not caused by the needed repair, we agreed to continue running the unit as it has been. No pressure for additional work but good to have the information for the future. Great company!
They called me less than 10 minutes after I scheduled an appointment online. Benjamin came out and quickly and politely tuned my AC while explaining what kind of maintenance it would need.
Kimberly smith
a month ago
They were great when they came out to see us. Very professional and friendly. Very thorough on what we needed at a great price. Very happy choosing Rite Way. We will be calling them only for all our heating and cooling needs. Great company! Very satisfied. Brian J Gregory came out to see us twice to make sure we were taken care of. Very professional and helped us with any questions we had. Helped us to connect our thermostat to wifi. Very nice gentleman. Alex Banales came to do an inspection of our new unit after 6 months. He was very thorough, explained everything. I was very pleased.
Arizona Slot Wins
a week ago
Shane De Grazia was great and did very good work. I am very happy he diagnosed and fixed our issue. I live 70 miles away and he got here in about 1.5 hours after my call. Very fast and please he did a great job.
My AC was out. Rite Way sent Bradley to my residence. He fixed the unit. Explained what had happened, recommended a new thermostat which we got and all is cool once again. Brad did a great job!!
Our second experience with RiteWay was exceptionally professional like our first repair. It was easy to schedule service. Updates before the tech arrived. Extremely professional and knowledgeable technician.
Cindy Nielsen
3 months ago
I had some plumbing trouble which I had to have cleaned after hours as an emergency. After the unclogging of my main sewer line Ronnie Stamps came out to camera the lines to see what was happening with them. Well, I had to have the pipes cleaned out and a clean out installed. Through it all I was very pleased with the staff that worked on my home. Ronnie was very pleasant, professional and knowledgeable which was very much appreciated, thank you for everything. Ronnie was there every step of the way making sure everything was handled properly. All of the technicians that I had work at my house were friendly and professional. They took care of what needed to be done quickly and efficiently. I would like to thank Shawn Folks and Nicholas Pena very much for the trenching and the clean out installation. I would also like to thank Michael Clothier and Emily Wolf very much as well, they worked very hard to clean the pipes and get everything back to working again. I am still having Rite Way work on a broken pipe issue, but I know that it will be handled quickly, professionally and efficiently. I can't thank Rite Way Heating, Cooling and Plumbing enough for everything they have done for me. I will definitely be using you all for any plumbing needs. Cindy Nielsen
Melinda Franz
a month ago
Brandon provided excellent service. He kept me informed as he went through the entire system and encouraged questions. He took the time to teach me how to replace the pad, which is very important when one has 3 dogs! It was a very positive experience.
Jacob was knowledgeable and explained everything he did along the way. Sometimes service people can be condescending dealing with female customers and we really appreciated that Jacob was anything but. He will be our go-to guy for the future. The company also kept us informed about arrival time and schedule. Very thorough
Danaura Robbins
2 months ago
Angela Paquette was very professional and thorough when our plumbing backed up on 5/30/23. She solved the immediate issue by rotor-rooting the sewer pipe between our house and the street using the largest available cutter head.
Gloria Collins
a month ago
Excellent customer service. We needed an estimate and Rite Way replied promptly and professionally. They accommodated our request and scheduled us on the same day we called. We highly recommend Rite Way
All employees of Rite Way appear to have been trained not only in HVAC issues but to a high level of customer service. We love our new system.
Sharon Meglathery
7 months ago
Aaron, Devon, Eli and one other person came to our rescue when our septic tank backed up due to being full with a crushed pipe draining it and all of the tributary pipes pipes were filled with tree roots and crud 2 weeks before Christmas. They had the high tech equipment to diagnose all of this before groundbreaking. All of the diagnoses were proven to be correct when the digging commenced. A major operation. They were polite, good-natured, easy communicators who were eager to please and fix problems. A big company with high tech equipment with small company caring. I have never had as positive an experience with a large company in Tucson since moving here in 2005.
Alexis Slack
6 months ago
If you’re peeking at the reviews because you’re unsure, CALL THEM!!!! We have had terrible luck with our pipes and have a break in one that is resulting in all of our drains backing up. Aaron and David actually did what two other companies were not able to do, and got the line cleared so our sinks, showers and laundry can drain and stop flooding our house. Everyone else we have called have thrown their hands up and said they can’t do it leaving us stranded. These two men worked their butts off to help my family out today. I hugged them, they are life savers. I called based on reviews, and I’m so happy I did. They have a customer for life. Aaron deserves a raise and an all expenses paid vacation.
From the office to the field they were great. Isaiah was knowledgeable, professional, and respected our new home. It was my first real experience with Rite Way, so I can't speak to the entire process, but they've made a great first impression.
Kevin E Beringer
2 months ago
Cory did a very thorough and professional job. He was good at explaining all aspects of the job. It was an all round good customer service experience.
Ben Bodell was our technician and outstanding in his personability and professionalism. Systematic in his approach and communicated each step thoroughly. 5 STARS all the way!
Aron Pettijohn was great, we were contacted with arrival time, was very friendly and professional. Would highly recommend this company!
Narda McClain
3 weeks ago
Nathan Villegas did an absolutely fantastic job servicing are air conditiong. Shows a high level of professionalism and a great understanding of the working parts of the AC unit. Prompt, courteous, quick and efficent in his work habit. We want him on our go to list in the future.
Ramon Salazar was Great! He's a great asset to your company. He's very profesional, knowledgeable and communicates very well. He educated us on what needs to be done and gave us several options. I would give his service 5 Stars! He deserves to be recognized and I want to say that because of him we will continue doing business with Rite Way.
I want to commend Jerald Zambrano for helping me today. I was broken down on Oracle and he was the only one that stopped to help me and get my car moving. He is a great man and I am indebted to him and his partner. Thank you so much.
Angela was thorough and fixed my problem leaving no mess behind. I am very satisfied with her work and will use Riteway again when needed.
Brad Holland (Señor Brad)
7 months ago
I am a long time customer of Rite-Way Heating and Cooling but have never used their plumbing service before.I suspected a hot water leak beneath the concrete slab floor in my home. Leak was confirmed and located by leak locator company.I called Rite-Way Plumbing and a plumber was available the NEXT DAY.“Luis” dug down through tile (damaging only one square), rebar and concrete, located the leak and repaired it.The hole was then refilled with clean dirt and new concrete.Per above, only one 12”x 24” ceramic tile was destroyed in the process and can be easily replaced.Excellent precision work completed In one business day.Excellent and FAST customer service.CAN RECOMMEND RITE-WAY Plumbing Services.
Maureen Bell (Mo)
2 months ago
Keith was on time, explained the maintenance i needed for my hot water heater and why.Today Ryan Morse came out to do routine maintenance for my AC units. Again every thing was explained, filters were changed &. AC is running fine.Neither of these employees tried to upsell me services not needed, which has been my experience with other companies!
Your technician Richard B. Huerta Was. very professional and helpful and And Explained what he was doing and what The cause Could have been. You checked everything to make sure there were no other problems thank you.
Brandon Alessini
6 months ago
When paying $79 for a maintenance/tune-up, I wasn't expecting it to simply be an opportunity for a sales pitch. That's what it felt like.The only true maintenance that was done in my eyes was spraying my hose at the external coils.With the free Freon leak included in my coupon (which I did witness a leak coming from my duct) the technicians were unable to conclude what was going on with that leak.It wasn't that the technicians were unprofessional, I just feel misled by the company. I think the service should be labeled as a diagnostic, not as maintenance/tune-up.EDIT: Rite Way made it right. They refunded my $79 and sent out a different technician who was more professional and helpful. Thank you!
I had a plumbing emergency on Saturday afternoon, called Rite Way and they had Nick promptly dispatched to my home to fix it. Nick was very professional, polite and went right to work to unclog the line. I will definitely ask for him if I have any future problems.
Anthony Spinks
a month ago
Great experience, our technician Ron was courteous and thorough. All options for repair were explained clearly, work was done as explained, area cleaned, and everything went very smooth. Would highly recommend Rite Way and Ron!
Steve Hulvey
2 months ago
We used another HVAC company about 2 years ago and I was not impressed. So I went shopping. I called Rite Way after reading all the good reviews here and they were all spot-on. I am very pleased with Rite Way and will continue to use them. Their tech, Harrison Turner was wonderful!
Eleanor Jewell
a month ago
Oscar Rios did a wonderful job of checking our ac and making recommendations. He was very professional.
Nicole Clifton
a week ago
Ryan Morse is very knowledgeable and professional. You are very lucky to have him. I will definitely use Rite Way again.
Great, truthful and good tech with anthony! The only thing is I am still waiting for the report on Anthony's call. He said he was going to have it ready the 3rd, still waiting.
Michael Story
5 months ago
Marco showed up on time and went right to work after briefing me on what he was going to do. He went through the entire house and showed me each valve, connection, and every connection and what it needed to be corrected. Great guy, and a great representative for your company! You have a very good one there!
Carl Van Vleet
5 months ago
Chris added a new thermostat checked and rechecked to make sure everything was operational as it was supposed to.Brandon and Co worker fixed my problem in 6 minutes.Cant say enough good things about them or Rite ways. Excellent service
Judy Wittrock
2 months ago
Trea was so informative and checked everything out. What a very nice young man. Then we had the project manager come out that Trea recommended because of needing a new Ac after 18 years which was put in by Rite way then. He too was so informative and we knew what we were getting and how it workedI don’t think I would ever go with anyone but Rite Way
Heidi Trevethan
6 months ago
Called and had someone out to my MILs place within 24 hours. Needed an electric water furnace replaced. Nathan Struck of Riteway was very professional and pleasant to interact with. He was able to see the issue pretty quickly and offered an estimate. He explained everything well and we felt it was the right choice to have Nathan replace the furnace. He did this all the same day! Thank you, Nathan and Riteway, for phenomenal service!
Debi Livingston
2 months ago
Service technician Ben Bodell did excellent work fixing our AC. He went above and beyond our expectations and was very professional and courteous.
Michelle Kelch
9 months ago
We continued to be satisfied with the service we receive from Riteway. Today, Giovanni arrived to service our HVAC and provided excellent service. He was timely and very customer service oriented as he explained the work he performed and the provided recommendations to keep our units working efficiently. Job well done!
Raul from Rite Way Heating, Cooling & Plumbing came to my house to give me an estimate on installing air conditioning. He was absolutely fantastic. Not only was he super professional and kind, but he explained how things worked in a way that I could understand, which was super helpful for someone who has never had a/c before. I appreciated the care he took to ensure he had all the details (measurements, windows, instillation), which wasn't always the case with other folks who came to give estimates, as I trusted that I was getting the most accurate information.
Mike Vicki Weber
a month ago
Jorge was great. He didn't have the correct part on his truck, but did a temporary fix on the AC, with what he had. He came back the next day and installed the correct part.
Great service. Thank you.
Sylvia Barragan
a month ago
Scott was extremely professional, well knowledge, friendly. A pleasure to work with. I will recommend to my neighbors. Thank you!
Nicolas Blain is a 5 Star employee that performed an Annual Check up and maintenance on a 5 year old American Standard system. Went into detail explaining all maintenance performed. Left no mess behind and improved systems drainage. Put on his surgical style boot covers and performed a very precision check up and maintenance. After seeing the great job he did I signed up for their VIP Member Program.
Jacob Abelowitz and his crew, Joseph and Melina, were awesome! They removed 2 swamp coolers and an old AC unit and replaced it with a new 2-speed unit. It was a lot to do and they worked non-stop from 8 in the morning until everything was working at 8:30 at night! They cleaned everything up and explained how it all worked. Very much appreciated!
Duane Gibson
2 months ago
Service Tech Ramon came out and performed maintenace on AC/Heat unit. Very polite, Explained what was being done and even noticed a water pressure problem and offered their services to evaluate water pressure. Since we have had high water bills this made sense. Love Rite Way!
Wow! The Rite-Way team: Robert, Tony and Junior, were amazing!! They installed a new AC and furnace when our 10+years motor seized. They were very professional, hard working and informative. They also installed pass through vents and cleaned up any dirt after their work. Also, the new AC is ice cold!I also have to give a shout out to Jeremy, the Project Manager, for not only giving us a great price but also letting us loan a portable AC unit. That really helped during the weekend before our install. Also, Izzy and his apprentice for their assessment, made us feel very comfortable and informed.I recommend Rite-Way for support, installation and customer service.Thank you!Isabel
Plumbing issue.. Angela came out. She was very professional and kept the work area clean! She is the best plumber we have ever had! I highly recommend her! Angela is the only one we will request for services needed in the future! She is so polite, respectful and we are so very appreciative of her!!! Thankyou Angela!
Marla Backman
2 months ago
The tech Angela was great and the $49 drain clog special was the right price, They came within a few hours and she cleaned up everything afterwards.
Mary Ann Foran
2 months ago
Harrison was Professional and personable. Helped us with louvers as we r too old to climb ladders. Appreciated this very much. Very patient with us and kind. We trusted his recommendations.
Gets an A++ from us.
I had an HVAC system installed because I switched from a propane gas system to electric. Everything from start to finish was an easy process and the sales rep, Ladislao, was even willing to accommadate me because of my work schedule. When everything was scheduled, I had Jose, Daniel, and Jacob show up for the actual install and were all very professional and the work they did was clean. They made sure everything was cleared out and any dust or mess was vacuumed. Daniel explained the new thermostat to where it was easy to unserstand and let me know that Ladislao would be following up with me in about a week to give me an orientation about the system I chose. I received a call from Rite Way to schedule that follow up with Ladislao. I will also be having the ducts and vents cleaned out tomorrow. I am very happy I chose this company. The price range for the project was reasonable based on the current market. I would definitely reach out again if I need any more work done. Thanks Rite Way for a great experience.
Barbara Becker
a week ago
They came and was shown the existing equipment they were replacing and immediately went to work. They took no breaks but worked until the Jon was done. I am most grateful for their professionalism and how respectful of me they were
Cynthia Bakko
5 months ago
Had some plumbing needs. Marco was excellent. Such a respectful employee and went out of his way to make sure everything was done I needed. I will need a new faucet and will request him.
Bill Sievers
3 months ago
Giovanni took pictures of our rusting coils and other parts of our AC system which was very helpful in showing us potential future problems. He also replaced an aging capacitor and gave us a cost estimate of coil replacement. Very pleased with the service.
Thomas Boscia
3 weeks ago
Had Aidan Larson out to check out my A/C unit. Even though it was late afternoon and Aidan clearly already had a long day, he still went through everything, took his time and was very thorough. Did some light maintenance and By the time he left he was able to give me some good suggestions on how to run my A/C more efficiently.
Debra Christian
2 months ago
Michael is a top-notched professional who went the extra step to take care of our repair. In this day and age of zero customer service, Michael and Rite-way set a new standard of excellence. I highly recommend them.
Jazlyn Guenther
3 months ago
We used Rite Way for a shower emergency and they were responsive and arrived quickly. Conrad E. was helpful, professional, and kind. Will definitely use them again.
jessica soule
9 months ago
I called looking for an estimate to get a piece of PVC that was lodged in our sewer line out. Another company said there was a 60% chance they may be able to fish it out and if so it would cost $400-600. I called for another quote and Ronnie and his partner came out the same day. They thought they were going to have to cut into the pipe ($$$) because the PVC was wedged in there. They kept trying until they were able to break it up and flush it out, and the charge was $107. They were so kind and personable, and empathetic about the stress of having unexpected house expenses. They seemed determined to try everything to solve our problem, and took the time to show me pictures, explain what they were trying, and keep me updated along the way. I would recommend Ronnie, he’s an honest and kind person who clearly takes pride in his work. I hadn’t considered using Rite Way for plumbing work before but am definitely a customer from now on.
Janelle Martinez
3 weeks ago
- [ ] After my recent experience with Wyatt, the operations coordinator, I find that he is the best person to go to, to have all your needs met. His vast knowledge of what is best suited for your home plumbing is out of this world! Definitely satisfied!
Benson Woman's Club Info
6 months ago
The service technician we had, Benjamin Bodell, was fast, professional and friendly. He explained the issues clearly and completed the repairs when the parts arrived. We received 5 Star service!
Angel was very polite. He explained everything thing he was going to do. I had a question about my A/C running a lot. He explained why and recommend what I should do.
I was out for a day and when I returned, no water. Friends recommended RiteWay. It was late in the day and they still gave me an appointment. I had to have the main line replaced from the house to the street. I can’t even tell they dug up my yard. The technicians were very courteous.
Chris & Peter
a month ago
Ramon Salazar from Riteway Ventilation was very responsive and quickly solved our AC issues and gave us helpful advice for the future. Appreciate his work.
Lyle Hocking
6 months ago
We had installation of a new Nevien waterheater on 2/13/23 and installation of an electrical wall jack for the waterheater on 2/14/23. Both teams: Felix Encinas and Derek Waters did an excellent job. I especially appreciated the excellent manners and personableness of Derek. Felix and team were also very frendly and easy to work with.
Ryan was fantastic! He took his time checking things out, talked us through several options for subscriptions, upgrades, replacement parts, etc., and was never pushy. He was trustworthy and professional throughout the visit, and we feel like we’re in great hands moving forward when it comes to furnace/AC care. Thanks, Ryan and Rite Way team!
Suzy Shukwit
7 months ago
Derek Waters and Julio Dicochea just finished replacing a light fixture, fixing wiring on an outlet as well as labeling new fuse box. What patient and great guys. It was a pleasure having them work on the issues we were experiencing.
Theresa Corona
11 months ago
Great customer service from schedulers to technicians. Luis Gonzalez and fellow technician replaced a water heater in our home. They were both personable, professional and very knowledgeable. They answered all our questions, set up the pump and gave us detailed instructions on its operation. Thanks Rite Way!
Michael Lucas
4 months ago
Daniel Chargualaf was our technician for our HVAC service yesterday. Daniel was an absolute pleasure to deal with. He was professional, knowledgeable and happy to explain what was going on with our system. He was also very compassionate, and helped me lift up our older neighbor who had taken a fall. Daniel Chargualaf is a wonderful person and I would highly recommend him to anyone. Thank you Daniel
Donald Schultz
11 months ago
If you don't want to worry about complete replacement of your furnace and ac, Riteway is the company to call. They did ours and exhibited knowledge, professionalism, courtesy, and their team was well dressed, prompt and responsive. We could not have had a better experience.
These guys/gals were awesome! I got Brandy as my project manager and she was able to check out what I was wanting to get done within a day of contact. She was also able to get a crew to start the following day! She has been able to get what I had as an idea in my head into reality in an unbelievably short amount of time. The work crew was super professional and the cost of everything has been really good. Go with these folks!
Bought a home in Tucson that needed a new water heater, ADA toilets and a few other updates. KARIN was an excellent liaison and was tenacious in keeping the work moving forward and on-track … and LUIS was masterful (and cheerfully polite) in his onsite services and installations. Riteway’s prices are on the HIGH end (thus, 4 stars instead of 5), but the quality of work and experience left me satisfied enough to use them again.
Jim Morrissey
4 months ago
Marcus Knauss is the most professional and knowledgeable service tech. Great attention to detail, very patient with answering all questions and extremely efficient.He's the best!
Anthony Williams
4 months ago
I am posting this review based on not receiving a call back on the service provided most recently. Which Rite Way is pretty good at. I initially called to ask why my gas bill, since having my HVAC installed has doubled. They sent a tech out to look at it, but nothing was resolved other than he didn't have all the right parts for his tester so I don't even know if the readings were correct. What also through me off was how he had to keep looking at the data plate for the required pressure readings for this Trane System. Shouldn't he already have that info based on the install info that should be on my account with them. Also I kept asking him how my gas bill could double in the same 3 months since replacing the HVAC. He kept saying it has been cold and also said it could be a leak and I said that's better luck than winning the lottery. No way you can tell me my house suddenly develops a leak right after a new install. He tested all the fittings and even the water heater and gas register, which he continually indicated he didn't have to. We maintain our house at 68 most of the winter, with the occasional bump up to 69. I'm afraid to see what my bill would be if we ran it higher. I gave this company props for a previous plumbing job, but maybe I was to quick to praise. The individual said he was attempting to call his manage to get assistance but eventually left saying he would call me or the manager would once he heard from him to fill me in on what could be going on. Right now I'm not really saving energy when my heater runs.
Joanna Hallcox
2 months ago
Benjamin Bodell, was respectful while working in my home. He was very thorough in checking out my air conditioning unit. He did a good job of replacing the air-conditioner's condensation line.He is an excellent representative of the Rite Way Company.
Joseph Carter from Rite Way came out the day after calling for an appointment. My Generac-Home Back Up Generator had a problem. After a little testing and then a little brainstorming Joseph located the problem and corrected it and now in a electrical blackout my house is comfortable and well energized.
This is the second time we have replaced our HVAC and HWH in the 17 years we have lived in Tucson. By comparison the Rite Way experience is far superior to any we have had before. While the Trade Home HVAC product has improved, the complete service from sales to installation and maintenance is outstanding. Easy to understand. Matched all my research. Installation was superior to any I have had or seen. Sales was a great experience. My old systems were maintained by Rite Way. We are members. Everything from the folks in the office to the folks that come to your home. Outstanding. I sent an email inquiry last Saturday. I had a new HWH and HVAC by Friday. If you want the quality you are paying for, Rite Way is the place.
Chris showed up on time, was courteous, and was always quick to answer any questions I had. After carefully evaluating the situation and communicating multiple solutions I was able to come up with a solution to my HVAC needs, or if I want I can get and entirely new system to replace my 15 year old upstairs unit. Great service and great employees, what else could you ask for.
Ronald Stamps
a month ago
Nathan came to our home to inspect issues that we were having with our Air Conditioner on one of the hotter days of the year. He completed a thorough inspection inside and outside, including going up into our attic. He presented us with options for repairing the unit, explaining each option thoroughly. He was very pleasant, professional, and a pleasure to work with. I highly recommend Rite Way and will call them for all our AC and heating needs. A+++
John Bannister
3 weeks ago
I made an afterhours call to Rite Way Heating, Cooling, and Plumbing at midnight on Saturday 7/22/23 that my HVAC unit was not working. Trea Suffecool one of their technicians was at my residence at 11:00 a.m. Sunday morning 7/23/23. Not only did he diagnose the problem immediately he had it fixed within an hour. The fact that they had a technician at my house on a Sunday morning and fixed my A/C in the middle of July is simply amazing!! Rite Way definitely did it the Rite Way!!! Thank you.
William Wade
4 months ago
Ramon Castillo from Rite Way Heating and Cooling did an excellent cleaning and maintenance job on our AC system. He was incredibly thorough as he rinsed the condenser coil, flushed the condensation line, and checked all electrical components. Ramon was absolutely professional, courteous, and kind. When I have an AC, heating, or plumbing problem, I call Rite Way without hesitation. Well done Ramon!
Veronica “Vero” Cruz
a year ago
This company is honest and hardworking. Our technician, Matthew Buchach, was very helpful and informative. He provided prompt and thorough service giving us explanations of what needs to be done and also tips on what we could do to extend the life of our unit.I also appreciate the courtesy calls and texts regarding our appointments. The scheduler Rachel was very nice and helpful as well.In fact, everyone we've encountered with Rite Way has provided excellent customer service!We highly recommend this business for your heating cooling and plumbing needs.
Told me my compressor and blower motor were both “seized”. Had a second company look at my A/C and they fixed it in 10 minutes. You decide for yourself what happened.
Aron and Kris were excellent; friendly and explained things I asked about. They did a great job.
Steven Diefenbach
2 months ago
Dave Feldman is awesome, Trane ac unit is a piece of junk. Warranty expires so does the junk. My mother (RIP) expected 25 to 30 years of air conditioning comfort. Trane is built with built-in failure, damn near burnt my house down. Thank God I had the foresight to shut off the unit before disaster. The fleecing of America is live and well. All hail Satan for a profit 👹
Brandon was wonderful and responded back as soon as he possibly could, Any issues or questions I had were very well taken care of or answered promptly. Thank you so much Brandon!
From the very first meeting when Ramon Salazar came for a system maintenance to then having Hector Guzman help me pick the correct unit for my house to Tyler Conley coming out to scope out the job to having Joseph, Francisco and Mekyes put the unit in my house I experienced nothing but professionalism.All of them kept me up to date on everything that was happening and just made the whole experience a great one!Everyone one of them treated me with respect. But a shout out to Mekyes, who when we went out to look at the outside unit took my arm and helped me walk over the rocks which was difficult for me with my arthritis.To then after installation to have Hector come back again to make sure everything was done correctly and to hook up my wifi and the system to my phone was just an added bonus!I would also like to mention that as a customer I really appreciated to heads up texts with the picture of the person coming to my house! That is such a great idea and very welcomed!Thank you all for a job well done!
Marco was great in every way. He was friendly, informative, helpful and did a great job. I’d have him come back anytime. I’d give him 6 stars.
Wags & Whiskers Team
4 months ago
Going to start off by letting everyone know DO NOT use this company. Had them come out to my business two weeks ago, they charge you $140 just to have them come out to figure out the problem. Ok I get this and I paid it. Now the plumber who came out looked at the problem and told my manger that he could fix it for almost $3,000 and that would guarantee the problem was fixed. His solution was to replace all three of my faucets and that would fix the problem. REALLY that would fix the problem, I don't need a plumber to tell me if I put brand new faucets on that would fix the problem. I had my manger ask him if we could replace the cartridges in the faucets, to which the plumber replied I guess we could do that too let me get you a price. Now his price for that was $800, now mind you I found the original parts for this faucet for $32. Even at 100% mark up that is still half the price he gave me to fix this problem. Totally con artist and trying to take advantage of a small business. I have now reached out 4 separate time to speak to a manger and low and behold no one has called me back. So again I say DO NOT USE THIS COMPANY.
The technician David was very professional and friendly. He was able to check to see if my unit was still under warranty, and find parts right away. My unit should be fixed be tomorrow. The staff at Rite Way were very helpful and kept me posted about my service in a prompt way. I had a previous bad experience with another a/c company, so I was a little concerned it would happen again, but I was very pleased with the whole experience with this company. Thank you Rite Way!
Deborah Escalera
a year ago
Oscar and Lorenzo were on time and very professional. They were polite when they arrived. They took there time to install a new Trane ac unit outside and heater in my garage. Oscar took his time putting the thermostat in my hall with the carbon monoxide alarm. My walls were not damaged which made me happy. When my heater was installed Lorenzo showed me what they did and how to clean the pipe with the brush they left so it doesn't get clogged. Lorenzo also showed me how to use my new thermostat as well. This is a great company with wonderful workers who are so professional with a positive attitude. We will be calling you guys up if we run into any problems from ac, heating, or plumbing. Thank you both for your hard work today and making sure you cleaned up everything when you were done. I was also given a portable ac to put in my home from Bill who came out to my home to make sure we had this all set up before the installation. Thank you Bill as well.
Eri Nakatani
7 months ago
Called to install some new arc fault breakers when ours failed. Derek W. came out the next day, completed the job in a timely manner and was very professional. A pleasure to work with, would definitely recommend him to others!
Technician Rene was very professional. He explained everything in detail and showed us photos before and after cleaning the ducts and sealing them. He speaks Spanish and explained the whole process in detail to my wife in Spanish. He was very efficient and we highly recommend him.
Mr Davis was very professional on time and he explained my options very well. Will be using them again to replace my old unit.
Rite away was amazing! We worked with Dave, Raul, and Matthew and team and everyone was respectful, informative, and genuinely supportive. No one was pushy nor did anyone try to sell us something we can’t afford. They were very patient with all our questions and start to finish the whole removal and installation process took half a day. They cleaned up spotlessly and we’re so positive and cheerful! Thank you so so much
I was exceptionaly please with the plumbing work done by your service person Keith Cummings. He alerted me to his time of arrival and was on time. He made a professional diagnosis of the situation, secured the materials needed, and completed the job in a timely manner. He was personable, used terms that were respectful of my non-plumbing language, and took care to keep my dogs safe. I would request Keith’s service in the future.
Aiden did an excellent job, all up & running, cooling off nicely. Most appreciated!!
Terry Rowell
6 months ago
We purchased a new HVAC system from Rite Way in December 2022 and were very happy with their installation and service. One month later we found a water leak under our slab. We called Rite Way for plumbing help. We couldn't be more pleased with the work Jeremy Fisher and Daniel Amaya provided. It was a difficult repair and they were professional, personable and did a great job. We highly recommend Rite Way and Jeremy & Daniel.
Cory serviced my A/C unit. Very professional and thorough. Explained all he did and the state of my unit clearly.
Debbie Rice
11 months ago
I have been with this company for a few years. This year my heating and cooling system finally gave up. I decided on the system that was best for me with the help of my technician Richard and sales tech Heath. Heath told me about my payment options at length and found what worked for me. They were I felt honest and very informative. A wonderful crew came the very next morning and removed my old unit and installed my new unit. They were also very professional and friendly. They had my new unit installed and running within a few hours. Daniel one of my installers tested everything and gave me a nice very understandable tutorial about my new digital thermostat.My experience with Right Way couldn’t have been any better. They’ve got a customer for life. I am very happy recommend this company
David Chaney
2 months ago
Tech guy was very informative and explained everything to fix the issue.
We were unable to determine what caused wire to be loose
John Goranowski
6 months ago
Derek Walters and his crew replaced my service panel. They arrive on time, were professional, courteous, and efficient. They coordinated with TEP perfectly. We are very happy with the results.
Ben Bodell came to my rescue at 9pm last night and could not have been more thorough and pleasant. He represents your company very well.
Southwest Green Alternatives
a month ago
$$$$##BEWARE$$$$$$$We had our unit repaired by Riteway and it is down once again. Compressor, condenser, coils, unit has no leaks, unit is 2 years old.It had a circuit malfunction and the original tech that came out placed a jumper wire to bypass a circuit so the unit would work.History- 4 different techs have touched this unit. First 2 techs mentioned that they would jump a wire to get the unit running while part comes in.Part comes in weeks later from Phoenix which is literally 3 hours from the house. I mentioned I can pick up the part to expedite since we have a family in there. When we called to get the status of the circuit board the lady mentioned what circuit board? We have no part ordered for you sure enough what I thought happened happened. They dropped the ball and didn't order the part. The part finally arrived and Rite Way said they would replace it and was replaced.At the moment of replacing the tech said they forgot to order another part and the repair was further delayed.Unit operated and shortly stopped. Tech went out again and said It was the jumper wire they forgot to remove.Unit last worked on June 29th.7-14-23 unit is not working.Called 1800 and spoke with Stephanie.Shows no concern that we have a family with children in the house.She said she would look for an appt on Monday.Please beware of this company. They promise to bring cooling towers and say that they are the best in tucson. They have techs in rio rico that work for them in tucson.So, what they do is send these 21 year old kids that are at the end of their work shift in Tucson on their way home for the end of their day to repair the unit everytime. So, they usually show up tired, in a rush to get home and show up and say , oh we need another part. They usually show up for riteway just to say we send someone out. Please send a real technician with EXPERIENCE that is at the start of their shift and provide the service that we have paid for.
Ron came out and was able to quickly get my AC back up and running. He thoroughly explained everything and was really professional. On top of that, I had my eyes off my younger son while tending to my older son and Ron noticed my younger son was choking and quickly ran to his side to help him. I am so grateful for his quick judgment and response.
Dennis McMacken
3 weeks ago
This was another great maintence service. Jorge was was courteous
and polite, an very knowledgeable. He explained what he did and what he found. He noted things we should keep an eye on.
Chris did a great job getting our air conditioner up and running on a very hot day. He's very knowledgeable and courteous.
Jordan Benjamin went above and beyond for me today! He came out and got my ac running again. I will have a new ac installed on Tuesday of next week (it's Friday today). But, my old one completely pooped out last evening. It has been 92 degrees in my home! Jordan came by and jury-rigged the fan on my 19 yo unit and now it's running again! Hopefully, I can make it to Tuesday! I love this company, they care about people!! Thanks Rite Way!! And thanks Jordan!!
Deborah Ortega
5 months ago
We had our A/C annual maintenance today and your tech, Ramon Castillo, was Awesome! He called to say he was on his way, he was on time and performed the maintenance in a very professional manner. In addition, he was very pleasant, very friendly and very detailed in explaining everything to us. He made us very glad we switched over to Rite Way.
Ken Tomaszczyk
2 months ago
I am VERY pleased with Rite Way and especially with their service technician Ramon Castillo! He is very professional, knowledgeable, thorough and extremely nice! His personality is such that I will be requesting him for all maintenance visits. I feel like I definitely picked the right AC company when we purchased our new unit in January 2021. And Ramon Castillo is a gem who I sincerely hope is with this company for a long long time to come. Thank you Ramon Castillo!from Donna Keeffe and Dan Monahan
Ben Bodell did a great job with my HVAC system repairs. He provided expert recommendations and completed work in a timely manner.
Alison Jannuzi
6 months ago
Jeremy was great to work with. We had a long list of little things to be done. He was able to help us with the immediate problem and gave an estimate on the other things. I'm hoping to see him again when we schedule the work. Thanks
i feel cheated out of my own private experience with this company because I was vulnerably exposed to this service man, and he left me high and dry, without any explanation or estimate completed. it’s hard to judge how a real satisfying experience would be.
Andrew Gardner
3 weeks ago
Richard arrived at our house twenty minutes before a monsoon was going to roll in. In fifteen minutes, he'd fixed our AC and saved us all from melting.
We recently had one of our AC units fail. The company that maintains the equipment came out quickly on a Sunday to identify a major/costly component failure. We made the decision it was time to upgrade the 20 year old system. We then began a frustrating process of getting a formal/detailed quote from our existing company. After multiple missed promises of them not getting back to us, and out of frustration, I contacted Rite Way . From Will, the person that handled my first call to the city inspector that did the final inspection, the entire process was great. Will arranged for Ian B. to come out quickly and explain our options. Ian was fantastic and has great customer skills. We decided to proceed. A quick install date was set and a crew headed up by lead installer Kiwi were next on the scene. As I recall, the attic was 130 degrees where they were working and I didn't hear a complaint. The day ended with great communications, everything all cleaned up and a cool home. A few days later, there was an equipment issue but with the quick help of Ian and Matt W. this was resolved and all has been working great. There were several other Rite Way employees that I met and all were very good. As a former business owner in a technology company that was service based, I am saddened by the general loss of customer service these days. I will tell you this, Rite Way hasn't lost a beat when it comes to customer service. There is obviously a culture from the top down that still focuses on their customers satisfaction. If I had it to do all over again, I would call Rite Way in a heart beat. Thanks!!!!
Jesus Hernandez
a month ago
Thanks to Julio and Thomas for doing a great job on the new upgrade electrical panel for my home would recommend these two gentleman for any electrical panel upgrade
Robyn Adelman
8 months ago
I had Luis Gonzales come out and flush my water heater. He was great! Very nice and knowledgeable. He pointed out two escutcheons that were melted and informed me gas vent was bent and fixed it. I could have had gas leaking back into the home! You guys were great! Merry Christmas! I will be using your company for all my needs in the future.
New toilet installation.
Tech Daniel was prompt, amicable, knowledgeable, happy and enjoys his work!! He was very through & informative. Another pleasant experience for sure! Thank you Riteway for your continued support and help!
Ruthie Hooper
Robert Coleman
5 months ago
Marco was out for an annual flushing of our hot water tank. He was knowledgeable, personable & professional. Would highly recommend him.
Nicole DeMers
4 months ago
What was supposed to be just a water filter change turned into getting a new water softener system with a tankless water heater. Jeremy outdid himself with helping me understand the maintenance behind the plumbing in my first house. He took the time to look over all of my plumbing issues, listen to me, and was able to curate what needed to be done for the longevity of my home. His professionalism, patience, and thoroughness allowed me to trust Rite Way with these new updates. Thank you, Jeremy!
Luis the technician was absolutely outstanding. His repair was quick and efficient, and he was extremely informative and educational. After my experience with Rite Way starting off badly (Told by dispatch scheduler day before that appointment was between 0800-1200 only to be told at 1150 that appt was never put in system), Luis' ten - star service almost made up for the initial dispatch scheduler making me unnecessarily miss an entire day's pay due to the scheduling error. Also, the subsequent representatives that I spoke to after the one who mishandled my appointment were very helpful, understanding, and pleasant.
Linda French
2 months ago
Service: Installed new hot water heater and thermal bypass valves in guest bathroom and kitchen.Luis Gonzalez and Nathaniel did a superb job installing a new hot water heater in my house. They were respectful of the property, extremely professional and very knowledgeable of the task at hand. Luis clearly pointed out to me all of the differences and improvements made when the installation was completed. This was an excellent experience from beginning to end. I could not be more pleased with the outcome and the extraordinary service provided. I will most definitely use this company again should a need arise in the future and I highly recommend them!
Margaret Keyes
a month ago
Jacob did a great job keeping me informed of potential problems and made sound recommendations. He went above and beyond by cleaning the outside units that had debris in them.
Robert Cuestas
2 months ago
Oscar Rios was on time. Very professional. He explained step by step what he was doing. He repaired and serviced in a timely manner
David Juergens
a month ago
Angel, our service technician, was very professional and courteous. The service we receive from Rite Way is always great!
Lesley Pinelli
4 months ago
Just had our annual maintenance check for our AC unit. Our technician, Nick Zimmerman was professional, on time and spent time answering any questions we had. A great experience overall. I would definitely recommend Rite Way
Our AC unit went out on a Friday and we called Rite Way and a salesperson came out that day to meet with us. Raul was very polite and knowledgeable and explained what was wrong with our old unit and that he could get a new unit out to us on Monday morning. He left us with a portable unit to help in the meantime. We received communication of the appointments and who would be showing up to install the unit. Dario was great with the installation and the unit we purchased works great!! I highly recommend Rite Way!!
Richard Bogart was excellent! He came to assess and diagnose our A/C and duct work. He went above and beyond my expectations. He did a thorough inspection of everything. He explained his observations and made recommendations based on what he saw. He took photos and went over every detail. I am truly impressed with his professionalism. I absolutely highly recommend this gentleman.
gordy goetzman
6 months ago
Very happy with the plumbing work done by Ronnie Stamps and his assistant Angela. It's so refreshing to find contractors that delivered a service that went above and beyond. They were professional & courteous to me and to each other. Despite the harsh working conditions, every detail of the work was done right, tested, and the site was left clean and neat. 5 Stars !!
The company is very organized and everyone is polite and pleasant.
Eric took the time to explain the problem and solution to me and he was very patient because he had to wait around for an hour while we traveled to the house.
Rose Jones
Victoria Sorrentino
2 weeks ago
Daniel had amazing attention to detail, walked me through the process so I had realistic expectations of the timeline and nature of the repair + install needed! They took really good care of me! Plan to use them for all my plumbing needs!
Fred Winemiller
a week ago
Technician Ben Bodell certainly exemplifies the 5 Star Service that Riteway wants from their employees. Ben was friendly, courteous and knowledgeable in addressing my concerns about potential duct repairs resulting from a monsoon storm. His repair of the return duct in the garage was immediately noticed by my wife who was favorably impressed with the quality of his work.
Shirin McArthur
2 weeks ago
Rite Way and its employees have been extremely helpful, courteous, informative, and persistent in addressing our HVAC issues. I’m a very happy and grateful customer and recommend the team.
Brianna Haughey
2 months ago
DO NOT USE THIS COMPANY- Had this company come out to my house to get an invoice on some defective electrical wires. only 7 wires needed to be fixed/replaced and they gave me an invoice of $7,500.00 to fix it. THATS OUTRAGIOUS! we got a quote from 2 other companies, and both gave an invoice of $2,000.00. Clearly something fishy happening here...
Margaret Murphy
2 weeks ago
Ian was very personable, conscientious and knowledgeable. He explained the HVAC replacement program through Costco and after listening carefully to my concerns and what I was interested in, Ian crafted four proposals for me to consider. When he wasn’t sure of an answer to my questions, he called Ben who provided the details I was looking for. I am very comfortable with all the information provided and look forward to my new HVAC systemFour days later, Bobby, Sean and Jake arrived as scheduled with my new gas furnace and AC unit. They removed the old system and installed the new system with care. They were a friendly, well trained crew that paid attention to each detail to ensure the system was running perfectly when they were completed.Three days after the installation, Omar came to clean the duct system throughout house. He was also very friendly and skilled at his job. After carefully cleaning the ducts and all the ceiling registers, Omar swept up anything that was on the floor.Five star service from everyone. Thank you!
Pamela Amanna
a month ago
Joey showed up on time, explained what he was going to do and how to read the report. Professional and polite and gave us a complete report. I was impressed.
Marco was very nice & down to earth he explained everything that was going to happen with our water heater installation and brought our piping up to code. Will definitely recommend!
Rosie Gastelum
8 months ago
We've been using Rite Way for a few years now and are very happy with the service we receive. They are incredibly responsive and everyone who's come out to service our system has been very professional and super friendly. Giovanni provided exceptional service this most recent visit. He was very thorough and went in depth of everything that he was doing and let me know of any concerns he had about our system.
5 STARS ARE NOT ENOUGH!!I had some issues in my utility room, as my home is +65 yo and things happen with old pipes. (I'm 70 and I know!)MARCO NORIEGA came out and gave me several options to resolve the issue. He explained everything to me very clearly, told me what he'd be doing and did an absolutely tremendous job!His skills are very professional and he's also quite friendly and courteous. He left the job site spotless.Yesterday Marco was the face and voice of Rite Way. It says a lot about the company to have these kind technicians on your staff.Very satisfied with Rite Way for all my HVAC and Plumbing needs.
Plumbing-Came home from work in the evening, and the main sewage line to the house was clogged. Nasty sewage water was backing up into our bathtubs. Called Riteway and they came out first thing the next morning. Anthony Chapa and his colleague were able to snake the main cleanout line and get it flowing again. Then Ronnie and Angela came out with a camera and checked the main line for breaks, for no additional charge.Line looked good. Ronnie explained what the camera was looking at and was very thorough. Everyone was so friendly and professional, and the cost was extremely reasonable. Thank you Rite Way!
VK Viswanathan
3 weeks ago
Our HVAC units were serviced last week by your technician Mr. Cory Hetrick. The service was outstanding. Mr. Hetrick was on time and he extremely polite and courteous. He was very professional and addressed all my questions and concerns, and provided a detailed summary of the service. He was respectful when entering and leaving the house, and made it a point to wear shoe covers each time. The weather was punishingly hot, and Mr. Hetrick was working outside during the hottest part of the day. This did not stop him from being positive and pleasant. He is indeed a great representative for your company. Thank you!
Kimberly Thurlow
2 months ago
I have had a great experience with Rite Way and Aidan specifically! He was very thorough, professional, and conscientious! Thank you Aidan!!
Catherine E Sam
a week ago
Goovanno Carrera was very professional, courteous, knowledgeable, and patiently answered all my questions! I would recommend this company RITE WAY HEATING, AIR, AND PLUMBING TO EVERYONE! This company has a client for life! I even called the company to give Giovamni aCompliment about how good a technician he is and requested that he be the technician for my hvac system in my home! Thank you again for all your help!
Beyond impressed and satisfied with the service received. Jorge is very professional, informative, thorough, and made sure all of our questions were answered. He is a fantastic employee and you are lucky to have him.
I was so happy with Rite Way service. That I bought the VIP package. Today Ronnie came out and performed a camera inspection of my sewer line. Very kind. Very professional. Thanks Ronnie. And thanks Rite Way. I'll call you when I need you. 😊 Have a great day!
Taylor Hoffner
a month ago
Great service from the moment I called. They were quick to come the following morning and quickly diagnosed and replaced the issue. They went above and beyond by looking at an additional issue I had and generously fixed it for me. 10/10 would recommend Pedro and Vincent with Rite Way
maryjean brennan
2 weeks ago
Jacob Force came to my home twice over the past few months to service my AC SYSTEM which required a new motor in January and a new blower in April. Jacob was so respectful and understanding regarding my budget restraint and concerns in the cost of the needed parts and repairs. He did his best to get me the best pricing for the best quality and cost of the replacement parts. He is so professional, respectful , pleasant and very informative in explaining about my system. Rite Way has the most exceptional employees. It’s a comfort to know I can trust them with their expertise and service. I highly recommend this company and their service plans. You won’t regret it!
Ghost Rider Ordonez
4 months ago
I hired Rite Way to help with a shower and faucet install. I was replacing the old shower head and faucet with a new tub and shower faucet and shower head replacement. My plumber Nathan was great. He was professional, courteous, and did a really nice job. He kept me informed throughout the process. I highly recommend Rite Way. Thanks.
George Erdelyi
2 months ago
Extensive work on cleaning sewer, water plumbing and putting in new 4 inch cleanouts. Included concrete cutting of driveway and installation. These guys were excellent on all levels . Work, professionalism, quality, and cost effectiveness were above expectations as I have dealt with other companies on the same issues. USE Them!
I worked with Monte, an electrician, and his work was absolutely incredible. Zero complaints and only good things to say about him and his work.
Michael Cline
4 months ago
2 water heaters installed. Brandy Babiash professional and helpful salesperson. Felix Encinas professional and knowledgeable installation.Nathan struck best after hours plumber I’ve ever met.Rite way went out of there way to do a professional job to my satisfaction. I have been a contractor my entire life and appreciate their professionalism.
Daniel Ramirez
6 months ago
Made a call for routine maintenance on our system. Richard E. Bogart was extremely informative and attentive. He shared with us what is needed to repair and presented some options. He was very quick and, again, informative.Also, Rene Zayas-Rojo came in for our first ever duct cleaning. It was the most pleasant experience and also very eye opening, with regards to how quickly debris, trash, and dirt/dust can accumulate in the ducts. He was very fun to have around, and I would also recommend him.
Monte was on time and the install went great. He was kind, courteous and even cleaned up after the job was done. We plan on using him for projects in the future.
RiteWay must be doing something right when they have excellent technicians like Marcus Knauss. He is meticulously efficient and forthcoming with information. He patiently explains what is necessary to keep us comfortable through the changing temperatures in Tucson. I would recommend Marcus and RiteWay.
Jason Taylor
7 months ago
Ben Bodell came out for our six month system preventative maintenance. As we usually experience with Rite Way technicians, Ben was very professional and knowledgeable. He ensured I was aware of everything he was doing and what he found.
We are so happy that we contacted Rite Way for an AC repair on our new home. System was only 18 months old and we could have fought with the builder to try and get it covered under warranty but then we would have had to use the same company that did a sloppy job the first time! Our Technician David was as knowledgeable and professional as I could hope for. He took videos of the needed repair work and tolerated a lot of questions from us. They were able to schedule all the repairs for the next business day and were prompt in their arrival. Actually had 3 of them come out at one point to ensure everything was going according to plan. Rite Way certainly has employees that enjoy their job and they do it well. We will use them for all our future plumbing heating ac service
Chris Drummond
2 months ago
Rene, as with all Rite-way's employees, was great. Tech was fast and efficient, knowledgeable and friendly. Will definitely use this company again.
Pedro and Vincent were great and did an outstanding job and in a very timely fashion. They get an A+However, trying to respond to tell you the above could be made easier!!
Angela did an excellent job. She was fast and efficient and explored all the possibilities before deciding what the likely problem was. In the future I will be calling Rite Way and asking for her by name!
Marco was very knowledgeable and a huge help. Will do business again with this company and Marco.
Steve Berkebile
3 months ago
Rite Way did an excellent job on the sale and installation of our new HVAC systems. They did what was asked, on time and on price, and were happy to make adjustments along the way. A good company.
Angela showed up and did a fantastic job. From the first phone call to Angela taking care of business you all are professional polite and respectful. I will always go to Rite way for my plumbing problems. Thank you all at Rite WAY.
E=Mc2
Rene was one of the most knowledgeable techs I’ve ever had come out. Super friendly, attentive and sincere. If you’re needing work done make sure to reach out and ask for Rene!
Ken Chatfield
4 weeks ago
We are back to cold air in our Home thanks to Benjamin Bodell He was so friendly and knowledgeable and didn't leave till the job was done. You have a great employee there. Keep him happy. Thank you so much for getting to us in a timely manner. You saved the day because it was so hot. I'll always recommend your company to all I know. Thank you again so much.
Sending a shout out to Ramon Castillo, thanks for your efficient work. We appreciate your timeliness and answering all our questions.
I'd use Rite Way again both for plumbing and HVAC. Technicians are professional, courteous, and do a great job!
Mikal Mullaly
2 months ago
Kenneth was awesome! He showed me what was wrong with our a/c unit; it turns out frozen coils will stop a Trane! He explained the work to be done and even changed out our air filter.He was friendly and personable and professional and I wouldn’t hesitate to call Rite Way again.
Chad Gilmartin
5 months ago
Just want to give a big huge thanks to Scott and Jorge for the great job they did and quick response with my plumbing issue. They were both very professional and super cool. I will recommend them to everyone! You guys are awesome!!!
Bradley Elam did an outstanding job for my mother-in-law yesterday. With 106F outside temp and an A/C that wasn't keeping up, she was very concerned. Bradley isolated and fixed the issue, and took the extra time to make sure my mother-in-law felt comfortable in her home again.
Slyger Snake
7 months ago
Michael Nagel Has always taken care of me and I'm very grateful for his professionalism and making sure things are fixed right.
Jimmy Carpenter Always does my hydro jetting and he always makes sure the drains are clean. He takes pride in his work and he be the only one I will use.
Apostolos Catsaros
2 months ago
Serviceman Ben is the consumate professional. He was very timely. He also offered information that will enable me to understand my HVAC units even more.
I called Rite Way Monday afternoon to have someone come out and give me an estimate on how much it was going to be to replace my water heater. The lady I spoke to on the phone was so nice and got me set up to have someone come out Tuesday to give me a quote.Brandy comes to my house on Tuesday five minutes early, was super helpful with what giving me my options. She was friendly and professional. Once me and her figured out what was best for my house and budget we signed the paperwork and not even two hours later Marco shows up ready to install the new water heater! He was also super great and professional! While he was working on the heater I was putting in a new toilet in my guest bathroom and he even was willing to give advice and make sure I did good job on that.My experience start to finish with Rite Way was fantastic! For future work needed I will definitely be going back to them!
Jenni Thurlow
4 months ago
My mom had a whole new unit installed in 1 day! The whole process was super quick and easy. They were beyond helpful every step of the way.
Chris Hodgson
2 months ago
Each time Ben Bodell has provided service, he has shown outstanding professionalism, courtesy and knowledge. It is rare to find someone so conscientious now days. Ben it is appreciated.
Timothy 'n Melonie Reeves
8 months ago
We have had several Rite Way techs at our home over the last few days. Chase Price was awesome, Omar Rivera did great, and Lorenzo Vega Padilla did swell.Cleaned out our air ducts✅Removed our old AC and Heat ✅Installed our new AC and Heat ✅Everyone showed up on time. Rite Way sent emails with photos of the techs. The work was done in a pleasant and professional manner.No bad things to say.
Friendly and professional, they were able to diagnose my plumbing problem the same day I called. They were on time and did professional work, they showed me what was going on and explained everything. I would highly recommend them to everyone. They scheduled my work quickly and did a professional job and I am very pleased with the outcome!01/03/23I had my water heater go out and they came out the same day I called and had my new water heater installed. Extremely professional in their interaction with me and the work they performed, big thanks to Jerald Zambrano Martinez for being so great and fast! I would recommend them to anyone, friends, family and strangers!
We received a free analysis of the system and the tech said right now everything looked fine. No high pressure to buy a new system. Great experience!
Kyle S. was very friendly and professional. Good guy and good work. Definitely recommend!
Brian was very thorough and most professional in his evaluation of my property. Although he made a fantastic presentation, I am not quite ready to move forward at this time. I believe my current equipment will be good for several more years.
Jean Slayback
2 months ago
I was very please with the service I received from Rite-way. Jorge was very knowledgeable and explain everything with pictures of each item in need of repair. In addition he called Lennox and ensure the parts were cover under warranty. This saving me thousand of dollars. As soon as the part arrive we were schedule the next day. Thank you for the great service.
Jayne Collier
9 months ago
Daniel Amaya was my plumber who flushed my existing hot water heaters and found a leak in the oldest heater. He took pictures to show me where the problem was so I could make a decision about replacing it. I also had a shower leak and Daniel quickly identified that issue and helped me decide the best option for repair there too. He was respectful and cleaned up after himself. I would definitely request him in the future!
Chris Heising
2 months ago
Cory was very professional and friendly. He showed up on time and had great communication. Thanks for the great service!
Robin Roberts
4 weeks ago
Nick was extremely accommodating and arrived beyond normal hours of service to make sure we were cool. He responded professionally and did everything to make sure were taken care of.
Loved the service and response time so much the first time I went to them, I didn’t hesitate to call them back when I needed a whole new HVAC system. They were fast to respond, went out of their way to get me an estimate quickly, and saved the day again. Antonio and his crew were amazing and professional, working around my curious dog and me working from home right next to them, with friendliness and respect. Love this company!
Steve and Eva Adams
6 months ago
By far the best experience that we have EVER had from an HVAC company! in our 32 years of home ownership this is by far the BEST HVAC company! Jacob and Matthew are very professional, courteous and talented installers and technicians. The final install was perfect and there was zero mess left behind. We highly recommend them to anyone needing HVAC system maintenance or installation!
Paul Broderick
6 months ago
We are very happy with our experience with Rite Way. Kenneth, our technician, was very knowledgeable and helped us in making a decision to replace our heat pump. Justin came out to discuss the different units that would be best for our home. Matt came out the following week to make some adjustments. The installation team was very professional. We will use Rite Way again if the need arises.
RiteWay came out to service my tankless water heater. Very glad I called them! Didn’t even realize that the plumbing for it had not been done correctly when it was originally installed by Hamstra Heating and Cooling. They corrected the issues and performed the required maintenance. They showed up when they said they would, and we’re not only professional but quite pleasant to work with from the first phone call to completion. My tech Marco worked for hours in the heat and never once complained. Even when I suggested that he come back to finish later in the day when the outdoor utility closet would be shaded from the hot sun. Will definitely be my HVAC and plumbing go-to company!
Jacob was very nice and explained everything that he was doing. He asked me questions and kept me updated on everything he did. I would highly recommend Rite Way and Jacob to my friends and acquaintances. Thank you!!
Dante Gillono
2 months ago
Rite Way's Service Tech Michael W. Did a Great Job Getting my Older Trane AC Unit Ready for the coming Summer Heat.. He made sure to check ever thing & Explained the overall condition of my Unit.
Marco was professional! Called to let us know that he was en route to our home. He was friendly and a fine ambassador for Rite Way.
Our AC has been out for a couple days and we couldn’t wait any longer for another company to come out, so we decided to call Rite Way. They sent out Ramon to take care of us and we couldn’t be happier! He was was friendly and knowledgeable and got our AC back up and running very quickly. We would recommend him in a heart beat.
My husband and I were very impressed with Angela! She took the time to listen, asked questions and was very kind and professional! She is and asset to Rite Way! WE would happily recommend her and Rite Way because of her. She is awesome!!
Trea came when he said he’d be here. Was very friendly and professional. He answered all of my questions as silly as they may have been. He had my unit up and running within the hour. He was definitely our guardian angel today. I also appreciate Eileen for helping me get this done. I would definitely recommend rite way for my future heating and cooling needs. Thank you so much.
Called RW yesterday about updating some outdoor plumbing fixtures. Pedro arrived at the designated time, wrote up the quote and got the work done in a little over an hour. A+
Brandon came out to flush the water heater and change the filter on the water conditioner. Showed up right on time and performed the work in a very timely manner. Then Harrison came out to service the furnace. Very efficient! Both techs were courteous, friendly and very professional. Techs like these are why I continue to use RiteWay.
Eric Christensen
a month ago
I left a positive review when RiteWay did an emergency repair over a holiday weekend last year. One of my aging Gaspaks failed in 100 degree heat. Rite Way got a tech there that day and repaired the unit. I was so happy with their service that I purchased replacements for both of my agin units and have been thrilled with both the installation and post installation services.Just had semi-annual maintenance appointment and the service was again excellent. The service technician Ramon was friendly, and helpful and did an excellent and thorough job in spite of having to spend a couple of hours on the roof in 108 degree heat.I have dealt with many (most) of the larger HVAC companies in Tucson over the years and Rite Way has, by far, been the best. I highly reccomend them.
Tristan Bacom
5 months ago
Daniel Ramirez is an outstanding professional and was insightful with tips on how I can maintain longevity of my unit. Will definitely hope to see him back out on my next inspection!
After unsatisfactory encounters with 2 other local providers, tried RiteWay and completely impressed. Jeremy as PM quarterbacked our entire process. Professional, excellent communication, install team and after sale follow up’s all spot on. High cross functional communication made purchase and install an excellent experience
We had Jerald Martinez come out to install a new tankless water heater. He and the person who helped him did an excellent job. Such a knowledgeable and straight forward person, so refreshing to find an honest technician. Thank you for such a professional who knows his job. Thank you.
Sarah Shiller
6 months ago
Anthony Chapa of Rite Way came out to our home to try to open up a clogged drain. He was on time, courteous and professional. He explained what he was seeing coming out of the drain and what that likely meant. He was not able to get past the solid mass in our drain (caused by construction material) and did not charge us for his service. He also contacted his supervisor to come out with different equipment to see if he could clear the drain. We could not be more impressed by this company and their employees!
Rite Way is always patient and professional when services are needed at our home. Well recommended! Thank you!
Charles Calp, II
3 months ago
It has been a long time, if ever, since we have been so thoroughly satisfied with a purchase or a company. Everyone of your employees, from the office staff, to our project manager, to the installers were thorough and professional in all of our encounters. Thank you especially to Eric, Tyler, and Jerry for all their help and exemplary dedication to our satisfaction. We have already recommended your company to several others.
Mike Fontaine
a month ago
Marcus was not only thorough and professional, but friendly as well! Everything was explained clearly, all my options laid out, excellent service!
Sheryl Danner
4 weeks ago
Over the years I have continued to post praises for Rite-way. They have provided heating/cooling, plumbing, and electrical to my home. Today’s service (maintenance) is as exceptional! The serviceman Ramon Castillo) provided services despite the heavy rains. He was good-natured about the weather and a very customer oriented provider.I am so lucky that years ago my parents recommended this company!
Pedro was great! We have an older home that needs some plumbing upgrades and he took the time to thoroughly go over everything as well as advise on multiple options. I also added a few things to my list to have him look at and he was more than happy to accommodate. I look forward to having him complete the work because I am confident he will do a great job.I wanted to leave another 5 star review for Monte. We hired him to fix a laundry list of issues with our electrical. I don’t even know where to start. He went above and beyond at every turn and truly feels like someone that cares about your safety. He feels like someone I’ve known for awhile and that treats you and your home with care and respect. He is extremely knowledgeable, and more than willing to explain things or discuss what’s going on. I truly cannot say enough great things about him. There is absolutely nobody else I will work with.Thank you Riteway, you have an amazing team!!
We are very satisfied with the work performed by this company. Our technician was friendly and courteous. We highly recommend Rite-Way.
I had a great experience with Lucas Scott. He was on time, professional and straight to the point. He asked many questions to know exactly what I was needing and wanting in my home and gave me a quote for exactly what I asked for and nothing extra. Thank you!
angela gonzales
7 months ago
Conrad Efaw was our technician. He was awesome. Totally helped us with our washing machine valves. He gave us several options and was very honest about everything. Extremely professional and I would highly recommend him to anyone in need of plumbing assistance.
Kyle (plumber) arrived promptly in the morning assesed what need to be accomplish to fix our leaky pipe. Explained what he was going to do and provided us with a reasonable estimate. He finished the work quickly and in a professional manner. He was truly a blessing to us.V/r Brian & Frances Fritts
We called for service last night around 6pm and didn’t expect someone to make it out on a Sunday night but did arrange for a tech to come today before 3pm! Even received a confirmation text this morning but here we are in our home that is now 90 degrees inside and climbing no tech no phone calls from this company!We spent $14,000 on a new unit not five years ago from Rite Way … shame shame
I've had nothing but great experiences with Rite Way and today was no exception. Brandon G. was awesome. He did a thorough check of my A/C unit and explained his findings, he offered practical advise and recommendations to keep everything running smoothly, and he did it professionally and cheerfully. I would definitely recommend.
Serenity Soul
4 weeks ago
The technician was courteous and knowledgeable. He explained all three systems and gave me instructions and tips on how to keep the systems running properly. I highly recommend Rite Way Heating, Cooling, and Plumbing. Thanks for all your help, Ben!
very professional, checked out our 6 month old system an everything was operating as expected. will continue to call Riteway for all our HVAC needs
Joleen Emami
7 months ago
I had a toilet backup problem which was happening more often. They came and recommended plan and then we’re able to get everything done today as opposed to rescheduling. I was very happy with their service! Thank you.
Bonnie Smith
3 months ago
Marcus was excellent. Professional and explained everything he did and showed me areas needing replaced and repaired. Happy with the service.
Heidi Leslie
7 months ago
I have had Jerald Zambrano Martinez out on two occasions for different plumbing issues, and he has been great. Quickly diagnosing problems and fixing them. Awesome guy. I have actually never had anyone from Rite Way that didn't know what they were doing. Very reassuring and worth paying a bit more for. The customer service people are also very helpful and caring. All around great company!
As a Rite Way MVP client, I've been impressed with both the professionalism of the staff and quality of communications both before and after the appointment. The post-appointment (emailed) Checklist is excellent recap of the visit and the work done. I file it, helping me stay organized for future visits
Gayle Blackwell
4 months ago
Matt and David did a superior installationBill explain our options very clearly before we made our decisionWe plan to always use this company. We give them a perfect 10
Donna Bottai
4 months ago
I was having electrical issues I called Riteway on a Sunday morning and their scheduler called me within in 30 minutes and worked me into their schedule for Monday. Julio came and fixed my electrical issues and was so polite, professional and thorough. I am now a loyal customer with Riteway for all my electrical, HVAC and plumbing needs. Great service, great people I cannot imagine why anyone would not choose Riteway. Thank You
Had scheduled maintenance done on our system today.Angel Escalante was our technician and he was awesome. Very professional and very informative, took time to explain everything he done and how everything was performing.thank you Angel
Chris Costilow
11 months ago
Cory recently did a follow up calls to a issue we were having and so impressed with his knowledge and professionalism. I have used Riteway for over 22 years.He took time to explain everything and what the follow up would be. Customer service when you call has been very top notch. They care about customers and taking care of you.
Laurie Charlton
2 weeks ago
Just had Ronnie do a repair on our a/c. As always, incredible service from all the team members and Ronny had us cooling off very quickly. We were kept up to date as we waited for Ronnie. He was prompt, professional and thorough. We always appreciate how Rite Way keeps us informed.Excellent job by Brandon and his trainee Chris today, They were very professional, thorough and polite. Brandon went out of his way to triple check all the components of my heating problem and solved it without any extra costs. Truly appreciate the service.
Elizabeth Zegura
2 weeks ago
Summer 2023 update: Many thanks to Richard Huerta, who came after hours to repair my AC - I am so grateful!January 2023 - Many thanks to Brandon Miller, who came out to troubleshoot my non-functional water heater last week. He was extremely knowledgeable and did a superb job of explaining the pros and cons of various options, without pressuring me in any way, and of answering all my questions (I had a lot) patiently and in detail. He and his team also worked very hard and meticulously to install my new tankless water heater, which I really love, and I so appreciate the way they worked with my schedule! He and the entire team were very courteous, professional, efficient, and attentive to detail.
Abraham Bressler
3 months ago
AC/heating review/inspection by Ben Bodell. Service was timely, friendly, thorough and not rushed. All issues explained completely. I highly recommend Riteway and serviceman Ben Bodell.
We are very impressed with the professionalism and responsiveness of this company. Everyone we interacted with, from scheduling to installation, was terrific. Issues were explained well as we’re remedies and options. Didn’t feel as though they were pushing products- just gave us the facts. We will continue using Rite Way as new issues arise.
New Day Distro
2 months ago
I use Riteway all the time thanks to my house. Always professional and nice. Most recently Ramon came out to service my a/c. My baby was sleeping at the same time and he was so understanding and she didn’t wake up the entire time which is a lifesaver in itself. They’re coming back to my house to replace water filters they installed last year and I hope they send Gerald because he has also been an incredible help in my new homeowner journey.
Nathan Morsbach
a month ago
Ben Bodell was our technician, he was very professional, arrived on time, was upfront with all fees and costs and did a really good job. I would highly recommend this company and especially Ben. Thanks for being awesome and helping us out!
Nate M.
My experience with Rite Way Heating, Cooling & Plumbing and its service representative Jacob Force was outstanding. Mr. Force is an absolute professional and highly skilled. Mr. Force made it a point to explain to me all of the issues and clearly explained all of the options. I will highly recommend your service to all my friends and neighbors.
Shane was a nice guy and we appreciate them coming out on a Saturday BUT their quote was OUTRAGEOUS we got the job done by another licensed plumber for $1770 and this quote was $5200.
Called Rite Way because our AC went out the night before and they were super responsive and were able to get us on their schedule for the next morning. They called us and confirmed everything this morning and kept in touch throughout the process. The tech who came out, Nickolas was great! Went through and did a thorough inspection to figure out what was wrong and was able to fix the problem right then and there. Stayed around for a little bit after the fix to make sure there was no other issues with the air flow. Very friendly and knowledgeable. Highly recommend the company!
Lori Buffington
a month ago
I have only good things to say about my experience with Rite Way. Our system went out, from the time I called Costco, being contacted by Rite Way, to having my system installed and running, it was about 27 hours!
Stephanie Faith Bilardi
a month ago
Safari serviced our A/D on 06/16 and the entire experience was joyful. He was profession, courteous, friendly, and knowledgeable. I will absolutely being inviting Rite Way into my home again based on my experience. If you are thinking about using them, DO! And, also, the maintenance special isn't a gimmick! I thought maybe I was getting sold on something that would involve and upcharge sales opp at some point. Safari didn't do that either. Straight shooter all the way around. Love this and him. I will return!!
Bob Manson, Sr. called first thing in the morning to provide an arrival time for the estimate on a whole home surge protection system. He arrived promptly at the scheduled time. Upon arrival, he proceeded to provide details related to a whole home surge protection system. During the process, he provided detailed product information and answered all of our questions. He was very knowledgeable regarding the topic and we made a decision to authorize Riteway and Bob Manson, Sr. to install the system. Bob indicated he could do the installation immediately. The system was installed and tested, and we are happy to have home surge protection on our electronic and electrical devices. We are very pleased with his services, expertise and promptness. We highly recommend Riteway and Bob Manson, Sr.
Needed to get my new ac assessed as it had gone out. They were quick responsive and up front about what had occurred and led to my ac going out.
I greatly appreciate Steve at Riteway! I started smelling strong odors in my new home and immediately called Riteway for a possible gas leak. Steve responded immediately to troubleshoot and repair the issue. After a gas leak was ruled out, he checked the roof and found that my vents had been nearly sealed shut by prior contractors. Steve corrected the vents, sent me pictures, and provided me with an action/communication plan to ensure the ventilation was fully corrected and safe to stay in the home. Steve has since emailed me and called me to check-in. I appreciate Steve's promptness, attention to detail, and fantastic customer service. Thank you, Steve!
Gary Cumberledge
a week ago
Ramon did a great job. Very polite and all business.Don’t let this man gat away. If I had a business he would be the kind of worker I would look for.
Bobbi Sleighghter
a month ago
Ron Miles was an outstanding technician, very professional, friendly and helpful. He worked on my unit and was able to get it running again. After completing the job he explained 3 options that are available for my ac unit and then called to set up a follow-up appointment.
Due to coordinating schedules with TEP, we had to wait a bit for the work to be done. However, I felt that every one I interacted with at the office was professional, knowledgeable and courteous.The answering service sounded good, but apparently messages did not get passed along in a timely manner.Tom Boscia was great and I trusted his judgment. Monty was also great AND spoke my language. (life experience, LOL) I would be pleased to see either of them if I need electrical work in the future.Thank you!
Pedro showed up today after previously coming to our home to give us a quote for installing 2 new toilets. He is such a perfectionist and worked extremely hard making sure everything was cleaned up when he was done. I’m OCD and surprised he was able to get them installed with me looking over his shoulder constantly. Ha Ha, There maybe cheaper plumbing companies that would get the job done “so so” but after meeting Pedro we felt confident in him and the company. Thank you we will definitely request him for any other plumbing needs in the future!
Annmarie Fraijo
4 months ago
First time I used Riteway Electrical service and I was given Excellent service by Monte and Bob. Service was for my father’s home, I had gotten an email from my father’s home insurance inspection company informing me they had found some electrical issues that needed attention before they will insure the home, with my dad on a fixed income they worked with us and gave us three different financial options to choose from to get the job done.I would use Riteway again in the future, I feel they didn’t nickel and dime me for the job, and both Monte and Bob were very professional and job was done in a timely manner.
The Riteway team just left my house. They were respectful, courteous and the work they performed looks great. Time will tell whether it functions as well as the installation, but much appreciated to Riteway, Tony & Junior. Thanks guys!
Manuel Robles III
3 weeks ago
Emanuel and his crew performed a very clean and professional install. Very well mannered and you can tell the crew works well together. Overall, a fantastic job. Special thanks to Emanuel and his crew.
The service with Rite Way is always excellent. My maintenance person, Javente, was very professional and friendly. His service was well and above what would be expected of him
From the start of our service call, Derek used his good humor to establish a productive working relationship. He was able to quickly diagnose the problem and focus on its solution. He was able to explain what needed to be done in simple terms. It saved time to have a well stocked and organized truck that had the needed part. We were able to complete the service call in about 15 minutes. I would be happy to work again with DerekThanks for the good work
Karen Krone
10 months ago
Everyone at Rite Way engages in the best customer service - from the staff who answers the phones and does scheduling - to the installers and other personnel. Our AC stopped working abruptly, and a technician was sent that day. Turns out we needed an entirely new AC system. The scope of the work was explained, and several options were provided for us to choose from. The install went well. ALL workers were on time and professional and provided high quality work. They were responsive to all our questions and concerns. They cleaned up the mess very well. And the carpenters who came after the install to repair the walls and holes were excellent too, including the painting that was needed. We have to give a shout out to ALL OF THE CREWS who worked our job: Jacob, Daniel, Joseph, Oscar, Gabriel, Francisco, Angelo, Brian, Ben and project manager Brandon. The new AC system works exactly as promised - no real noise, no hot/cold cycling, and more even cooling throughout the house. THANK YOU to Rite Way for great customer service and a great Lenox product!
David Tomlinson
a week ago
Cory just left after completing a service on our AC units. I will say this again: after several less than great experiences with other HVAC companies, I will never use anyone other than Rite-Way again. 5-Star service is their norm...and Cory was just another exceptional representative of their company. I may request him specifically for future services (although I don't know if Rite-Way allows that). I recommend Rite-Way to everyone and no one I've recommended them to has ever had a bad experience.
Suzanne Gannon
2 weeks ago
Charles was very professional and answered all my questions. I would definitely use Riteway for future needs!
Angie Ortega
4 months ago
I called Rite-way plumbing to have a technician come out to have a camera diagnostic done for my clog that I am experiencing. They sent technician Ronald out and he was such a gentleman and gave me his recommendations on what I can do next for my issue. Thank you Rite-way Plumbing for all your help and sending such great technicians to my house when needed. ⭐️⭐️⭐️⭐️⭐️
Matthew Bonus
2 months ago
Jesus Bracamonte was excellent. He not only came out on a Sunday to troubleshoot the issue with our water heater but within 48 hours he had a new one installed. Impressive since this was over Memorial Day weekend. Quality of work was top notch. He answered all our questions and when the job was complete he ensured the job site was clean.
I had a technician (Richard) come out to assess my 17 year old gas PAC, got a quote for the repairs, then Ian, a project manager, gave me a quote for a new system. The cost of the assessment was deducted from the price for the new system, which was installed by Damien and his team only three days later. I am very impressed with their workmanship, attention to detail, and professionalism!
Elizabeth Thomasson
2 months ago
Always able to fit us in, even with short notice. Jacob is a great tech. He always gives courtesy calls before and after, is quick and professional. He’s worked on one of our evap coolers twice now. This is one of the rare companies in town that does evap coolers and always has someone available to send out same or next day and is still very affordable compared to other services I’ve priced. Thank you!
crazedmomof5
3 months ago
I had my evaporative cooler serviced and turned on today. Two new cooler pads and fan belt replaced and my house is so nice and cool! Nick Zimmerman is friendly, informative, knew what he was doing and was so easy to talk to! Thank you thank you!On a side note, I have 4 pets who all adore Nick... including a cat who usually never goes around strangers.
Kara Hoppe-Palacios
4 months ago
Service Technician Ben Bodell performed an annual inspection on our HVAC unit. During his visit, he walked us through all parts of the inspection, was very courteous and prompt in his service. Ben made sure we had the necessary knowledge and answered all our questions.
Kristen Hoshiko
8 months ago
The stellar reviews are what drove me to choose Rite Way for my chandelier installation. They did not disappoint! Technicians like Derek Waters and Ryan Rytting are the primary reason for customer satisfaction and retention. They were professional, efficient and customer oriented. Very satisfied with service and will definitely be a returning customer!
Clee Langley
7 months ago
It was a pleasure to have Felix doing the work on her house. We had a complete replacing job done. Felix was knowledgeable. He was friendly. He was available to explain what he was doing. I would call right way again, for my plumbing days. I highly recommend him.
Bonnie Crawford
a month ago
Marcus was on time and was both professional and willing to answer all my questions in a clear and concise way. I have never had a bad experience with this company and have used them many times.
Rite Way did a fantastic job. Jesus and Jeremy installed my system and did it perfectly. They went above and beyond what most companies would have done.
Rite Way Ventilation Co definitely deserves a five star rating. Giovanni was very knowledgeable, professional, and went above and beyond to make sure that we were satisfied with our service. I will definitely be using Rite Way Ventilation Co again!
Karen Phillips
8 months ago
Mike was great. Courteous and professional. He explained everything so I could understand and gave me all the options and he didn't get upset when I got teary-eyed. Ha. I recommend them. Thanks. And I got a call back when I booked service online. The person who called was really efficient and when I told her I had no heat she got the repair person here quickly.
I had an emergency when my AC went out during this extreme heat. Rite Way was able to schedule an appointment within 24 hrs. The technician, Kenneth Beam, was friendly, prompt and professional. I will be calling on them for my heating/cooling service from now on.
Jennifer Contreras
a year ago
Rite Way installed my new Lennox heating and cooling unit and thermostat. I kept expecting to be disappointed in the service since it is a lot of money and when it is that much you become hard to please. I wanted to wait to write this review until I made it up to my roof after they left to look over the work. I was expecting to have to touch up my roofs white protective coating because there was such a difference in size between the unit they craned away and the new one. No touch ups needed they coated around the unit themselves. After other companies contractors left cigarette butts after working on my house I was expecting to have to clean up after them but not a speck of trash was left behind and they swept up. They were careful with my plants around the base of my house despite having to set up ladders, throw down pieces of the old unit, tools and trucks. They showed up with enough men to do the job correctly and quickly. Inside the house when installing the thermostat they brought a towel to put down over my furniture to protect it from plaster dust. They took time to walk me through the features of the thermostat and how to improve access with an app for my phone. They did of course need access to bathrooms and water but again were very quick and respectful of my things. My street is very narrow but they allowed for neighbors cars to pass and even at one point moved a truck so I could take a family member to an appointment. I have been trying to think of anything they could have done better and the only thing was to explain the financing to me in more detail ahead of time but every time I came up with a question they got back to me with an answer right away, so it quickly became a non issue. Thank you for your best work Rite Way.
Ramon Castillo serviced our split system A/C units and did an outstanding job. Very thorough and very professional!
Today I had Mo Do come to service my AC and get my house cooled down. He called me before coming, listened to my directions as people often get confused finding my place and showed up shortly after our call. Very nice gentleman, introduced himself and got to work right away. Listened to all my concerns, explained everything he did, how well the system was working and made a few suggestions after all work was completed on additional concerns I had. I’m so grateful Mo was my technician today, he’s definitely a gem for this company! Thank you Mo !!!
Krystal Creaser
11 months ago
Rite Way has serviced my home two different times by two different people. The customer service has been exceptional. Rite way even had a dispatcher call me throughout the day to keep me informed about the status of getting the technician to my house which was extremely helpful. Nicholas was very informative, patient and answered all my questions.
Cory Hetrick was here on very hot day, inspected our AC and furance, replace filters, answered all questions. excellent experience... fun to talk with ... Our 2 y/o granddaughter is in love with him .. Six stars if available
Ann Marie Webber
7 months ago
We had an AC/heat pump that had been repaired many times but it was at its end of life. Temperatures were freezing at night and not having heat was definitely worrisome. We were fortunate that the unit we needed was in stock and could be install the next day. Obviously it’s a $$$ purchase which was nerve wracking but the financing process was was simple and zero interest for a year made the decision a no brainer. Jacob, Matthew & Wayne were knowledgeable and worked nicely as a team to get our system replaced in a much better set up than it had previously been installed. Everything went smoothly and we were more than pleased with every aspect of RiteWays service.
Yvonne De La Rosa
a month ago
Encouraged my daughter to schedule with Rite Way and the person went out and gave her astronomical pricesto just get her ac going but really pushed for a new until. Had an independent ac person come out the next day and fix it in less then an hour for 1/7 of the price and tell her the unit is fine and left her a few things she can think about to keep it going strong not even in the ball park of what Rite Way proposed. Shocking when the reviews are all so glowing .
Today Ramon Castillo from your office was here to do a semi-annual maintenance. He was on time, call ahead, was very professional, and answered all my questions. That’s why. I chose RIte Way when I replaced my HVAC system. Your customer service is exceptional!!!
Technician Ramon Castillo was very respectful and to his job with out hesitation, greeted us explained what he was doing every step informed me what needed to be repaired and respectful of property very happy with his service
Daniel was fantastic. He explained everything clearly and did such a great job! I honestly appreciate his work, responsiveness to questions, and his friendly personality.I will definitely be reaching to riteway in the future thanks to the excellent job done this time around
Laurie Pineda
a month ago
Marco Noriega was very thorough in accessing our water heater problems and needs. He spent time and explained everything in detail and let us decide on the options without any pressure. Marco’s definitely a fine, honest and professional employee for Riteway!!! Riteway continues to impress us with HVAC and Water heater maintenance and problems so they will definitely be the company we turn to for our plumbing needs. Thank you!!! For Julia King by Laurie Pineda-Davidson 🙂
Anthony C. Was great. Excellent communication about what was happening while he was working. Cleaned up job site spotlessly. Recommended other services they can perform which is very helpful to keep in mind. This was for a bathroom tub drain clean out.
Ben Bodell came to run a diagnostic on my ac unit and did a great job. He was kind, knowledgeable and professional, would definitely call him back for service in the future with any problems I have.
My AC unit finally died after breathing through the equivalent of a straw for the entirety of its 15 year life. I chose Rite Way to replace my system with a new one because of their professionalism and customer service. I want to thank everyone who was a part of the process including David Feldman, who was the first to my home and explained everything that was wrong and offered me a clear solution. David has visited my home before for a heating issue so it was nice to see a familiar face.Geoffrey Burge designed my new system, which required cutting a new return so that my new unit would get the necessary amount of air to function properly. Geoffrey, like all of your employees, was a pleasure to work with, and he explained all of my options very clearly. I ended up choosing the AC and furnace combination unit which resides entirely on the roof, freeing up some space in my laundry room. Also, thanks to Darrell Witchita for surveying and being another helpful part of the process.I was faced with potentially being in my home without AC for nearly a week, but thankfully, they were able to fit my project into one full day the day after I called for service. The installation team was fantastic. Jerry, Wayne and their apprentices were very respectful of my home and explained everything anytime I had a question.I am a happy customer, and would highly recommend Rite Way for any of your heating and cooling needs. Thanks everyone!
mario miller
2 months ago
Mike knew right away what was going on explained everything and fixed it in no time. Definitely Rite Way is the way to go.
Thank you and keep up the good work
Lynn Rozanski
3 months ago
Safari (and indeed other folks we've had from Riteway) was super courteous, friendly, and did a great job explaining what he was working on, and explaining the options we had for our system and giving us the costs to let us decide what we wanted. He even wore shoe covers to keep the inside clean! Riteway even worked with us on an earlier in the day appointment since we needed to get out and about later in the day. So far it has been a very nice company to work with! Only complaint I have is I wish we could get a window of time before the appointment day to make it easier to plan things (e.g. 8-noon, etc.).
Simply wonderful sums up my experience with Rite Way. After my AC went out, I contacted several AC companies for quotes on replacements. I was instantly impressed with Rite Way’s professionalism and thoroughness. The project manager, Frank, set the tone from the beginning with his knowledge and ability to explain it to me. Gabriel, who surveyed the site, also gave me confidence I chose the right company with his knowledge and pleasant demeanor. Finally, Emanuel and his crew who installed the unit were on time, hardworking, and were polite and respectful of me and my home. I am happily sitting in my cool home and am confident I made the right decision in choosing Rite Way. Thank you all!
Paulette Yates
2 weeks ago
Giovanni Carrera was very professional and knowledgeable when explaining the service that was performed.
Pedro was awesome! Friendly and professional. He helped us address multiple home plumbing issues and questions. Thanks for the great service and helpful information!
Damon Jackson
2 months ago
Good, they did the AC tune up. That went well, quoted me on a new system (my request) and gave options from need to look at now to this can be held off for a while. The water heater guy made an error- so they came out the next day and corrected. Overall pleased with what the were able to do.
Rite Way technician Ben Bodell is the best ever! Very professional and super friendly. Gave excellent advice on keeping the A/C unit running efficiently. Great job Ben!
Jared and the apprentice did an excellent job of explaining the process and preforming the work. I have been very happy with their high level technicians in plumbing.
Stuart Carey
2 months ago
Very satisfied with the service I had on my new AC unit. Omar was professional, detailed and thorough. I would highly recommend.
Ron was amazing and went above and beyond to get a very serious situation taken care of as fast as he could. If you go with Rite Way ask for Ron, an amazing techncian and neighbor.
Marcus and Hector were so thorough and professional! I felt they were more informed than competitor estimates and were honest and fair!
Patricia Michaud
9 months ago
I wanted to find a new heating & cooling company to work with because I had a bad experience with the company who I bought my units from. I had Rite Way come out to do a fall servicing so I could see how they work. Nathan Penland came out to do the service & I was so impressed with him the minute he walked in my door. He is professional, has a delightful personality & I could tell he had strong work ethics. It was so refreshing to see a young man these days who has a strong work ethics. I was really happy to hear the company has service contracts (VIP) so I could get started with them & know I'll have my units serviced on a regular basis. It's also nice to know I can request him to come out each time as I worked really well with him. Rite Way is really blessed to have this young man as an employee.
Joline Albaugh
6 days ago
Ronald Miles was very professional and charming. All went very smoothly. Mr. Miles
performed maintenance on our AC and fixed our clogged lines is welcome here any time. Where does Rite Way get all these great technicians? Joline Albaugh
Larry Lawson
4 months ago
Ben Bodell did a great job checking and cleaning the heating/air system that was installed last year. He left new filters so I can change it each month. Ben does the kind of work that I wish all service people would do.
Kenneth beam is an awesome tech. He is friendly and knowledgeable. I would very much recommend him. He was honest about prices and he didn't try and sell me anything I didn't need. Thank you so much!
Marcus Knauss was polite and took care of the situation. We appreciate his work. On time and very responsive.
I really like that they were very professional and it only took about half an hour. He performed the service check and was on his way I really appreciate the service. I would definitely recommend this business. ✅
In February 2023, I replaced my HVAC system, upon Rite Way’s recommendation. A Trane XR16 AC, S9V2 furnace and XL824 thermostat. The price tag was $17,000.00. I was assured I had the market’s best equipment and full warranty and customer support. Last week, as the weather heated up so did my house! And my system ran 16-18 hours a day. Until well after midnight I could only come within 6 degrees of my target temp of 72. I have not yet received my electric bill. I called Rite Way and they did come out the following day, identified a faulty Shrader valve that leaked the system's refrigerant. They replaced the lost refrigerant, but valve won’t be replaced until next week (more lost refrigerant). My biggest complaint: I was charged $89.00 for a service call when this was all (supposedly) under warranty! AND I am one of their monthly paid preferred customers ($19.95 a month). I feel that I should be refunded my $89.00, and that I should not be charged another $89.00 when they return to finish the job. Professional advice; a routine follow up should be scheduled to make sure these new installs are actually installed properly and functioning properly.
David Hekelnkaemper
a week ago
We had Richard B Huerta as our tech. He was great. Our air was out all day but he came out late at 7pm. I understand he had other calls first and that’s fine. Just showing up at that time was impressive and fixed the problem ASAP. I think we’ve lucked out with him.
Javonte Straker was very professional!
Did all he could to revive a 30 year old air/heat pump system!
Ivonne Suarez
2 months ago
Here we are, hitting the 90's and unexpectedly during a power surge, my HVAC unit fried. Sunday night, who to call? A colleague of mine used Rite Way last year and was pleased with the replacement of his HVAC unit and the service. He provided me with phone number and I called right away. Not knowing Rite Way has a 24/7 phone line, you can imagine my relief! Monday morning a representative called me and Monday afternoon, Kenneth was there.Kenneth presented himself professionally in appearance with an ironed uniform and shirt tucked in. Being prior military, that was the first thing I noticed. Upon entering my house I asked if he could remove his shoes; he was prepared with booties to slip on, impressive!Kenneth was very respectful of my service dogs and careful my cat didn't slip out the door. He was beyond courteous and explained what diagnostics he was performing. Kenneth didn't mind me observing for my own knowledge and he didn't mind the dogs outside with him.As the week progressed, Rite Way was very informative of the status of my parts to be replaced and called me when Kenneth was on his way to my house. Not only that but Rite Way sends a text message with a picture of the technician and allows one to track the ETA to the house. That was beneficial for me because not only do I now know WHO will be coming to my house, but it allowed me time to estimate the time I would be away from work.Ultimately, my HVAC unit was repaired and has worked successfully since. Although I only met one of the technicians, I feel Kenneth sets the bar for professional appearances and customer service. I felt safe in my house while Kenneth was there working. He was very friendly and made me feel comfortable. I am very satisfied with Rite Way, from first communication to the repairing of my unit. HIGHLY RECOMMEND and ask for Kenneth! THANK YOU Rite Way Heating, Cooling, and Plumbing and THANK YOU KENNETH.
Luis clearly explained the choices available to me. He treated me respectfully and kindly. His customer service was excellent. You should pay him very well!!
Marcy
The PM was great and was clear on the process.
The installers were great and professional. The work was high quality and care was used in the removal of the old evap system so I can use it in another project. 10/10 would purchase again
Kaitlynn Hubbard
7 months ago
David was very friendly, he came on time and helped me with all my needs. He installed a new toilet for me and he did an amazing install. I would recommend him to anyone else I know !
Sage Johnson
2 months ago
Rite way communicated well about the the technicians arrival. Nickolas Blain was very polite and his customer service went above and beyond. We appreciate how honest he was and thoroughly he was with the hvac maintenance. I would highly recommend him. A pleasure to work with this gentleman!
Victoriangranny B
5 months ago
Great customer service! Dependable! Dylan did a great job installing the water heater. Very pleasant and professional to work with!
Ardith Matthews
6 months ago
Marco is excellent in fixing plumbing problems. He has fixed several issues for me. I highly recommend him and RiteWay. Prompt & professional service. RiteWay continues to keep & earn my business.
Robin Tenpenny
8 months ago
RITE WAY: WE WOULD EXCEED OUR 5-STAR RATING!We first were referred to Rite Way last year, by a different tradesman we knew whose knowledge and work we also respected.Our first experience with Rite Way at that time was very positive for their response, and for the successful effort of technician Mike D., in the difficult repair of damaged thermostat wires under our house. At that time also, it had been explained to us how maintenance could help our old struggling HVAC. But age, location and additional other factors were negatively impacting the unit. So then, recommendation also was that in time, we would likely want to budget towards upgrading it.Never any pressure, but everyone we have dealt with at Rite Way has been very helpful, knowledgeable and professional. More recently, we decided to go ahead with this upgrade sooner than later. All of this process was accomplished within a period of two weeks from initial estimates (VERY thorough, thank you, technician Marcus K!! Marcus also reminded us what I had earlier forgotten: that regulations will cause prices to rise significantly by January 2023).Project Manager Bill G. followed up to confirm details, and with further explanations to help understand our investment decisions. He was especially patient and kind to us the day of that appointment, as we happened also to be going through a family health crisis at the time.We made arrangements a day or so afterward. Gabriel H-S came out to fine tune assessments and plan for the crew. Again, very helpful to explain, patient and professional. He coordinated with Bill some additional needed work he perceived; Bill agreed and kindly waived in our favor!Day of the install: The crew were STELLAR! Challenges took longer than expected; very tight/dirty spaces, unexpected obstacles and needing more materials than they knew. They worked hours longer and into the dark, still very kind and professional, accomplished their mission within the one day! Many, many thanks to them, Matt, Jacob and Ivan!!While we were anxious for such an investment at this time.. we are very happy with the results and that we were able to get this done so well, and in such a short window of time. All staff we have spoken with are very kind and responsive, all appointed representatives introduced by photo and bio text message, ahead of their estimated arrival.Rite Way is our go-to company here and we recommend them, without hesitation to anyone who needs such professional human beings they can trust!!
David Verdugo
2 weeks ago
Anthony Chapa is a true professional @ his craft. The problem was solved and the wife is happy. GOOD JOB Five star customer service and Results. Thank you D.M. VERDUGO USN
Once tried to charge me over $5-6k on a fix that ended up costing me about 250 with a local repairman. I was given a plethora of parts that needed replacing and how 3-5 parts caused my AC issuez turns out it was just a bad relay. What’s funnier was that wasn’t even one of the possible causes they listed. So I would’ve gotten a million parts replaced and my AC still would’ve been broken. I was even told I should just replace it since it was on the end of its life and it would fail within a couple years( I’ve so far had 0 issues) When they mentioned replacing it I told them how I’d probably get a home warranty so if something like that were to happen I’m covered, I was then given about 14 reason why I shouldn’t and having them replace it was my best bet. Big money grabbing business praying on inexperienced home owners and others who may not know who else to turn to and ask for repairs in Tucson. 0/10 wouldn’t not recommend ( although the techs were very polite professional and on time so I guess that’s cool)
Linda McQuiggan
3 months ago
Our representative Justin was professional and informed. We chose to get our HVAC replaced with Rite Way because of our positive experience with Justin.
Update to original review: First of all, I have to say how pleased I am that I went through Rite Way. I will not remove or retract my original review, because I believe it is important not note what happened in totality. So please read fully.Yes, there were some issues that we experienced with our installation. Rite Way is not the perfect company and on occasion mistakes happen. That being said, I am very happy to say that Rite Way is the type of company that stands by their product and their service. When they make mistakes, they own it and try to remedy the mistake as quickly as possible. Rite Way’s response to every issue we have had has been quick and done within their full capabilities to repair the issue at the time.Rite Way has not only agreed to pay for any damages cause by the leakage, but they also agree to pay my medical expenses due to the initial issue.We hope that the problem is finally solved, but I have been reassured by Rite Way, that should any issues continue to happen they will continue to support us until the system operates and performs at we expected it to. My faith in Rite Way has been restored and we are so happy that we went with them.Initial ReviewInitially, Rite Way was a great company to work with. We worked with them through the Costco deal and they provided us with exactly what we wanted. The installation process went smoothly, or so we assumed. Living in Arizona, we don’t often get rain, so it took awhile for this issue to arise, but during the first major rain of the year, the return vent, which sits right under the unit, became a waterfall. So much so that I ended up slipping and fell in a pool of water, which caused me to dislocate my shoulder. After being rushed to the emergency room (with medical bills attached and physical therapy to follow), we called to have someone come repair this issue since this was just the start to the rainy season. We were able to get someone out the same day and seal the unit to the roof, which apparently was not done as part of the initial installation. Something they assured would be done.Fast forward 2 months later, we have had a number of rain storms which caused no issues of leakage. However, yet again, the rain storm tonight causes another leak for the return vent, same exact issue as before, adding additional damage to our ceiling. We called the 24/7 number provided and were told that we would be the second call of the day with no estimated time of arrival. While I understand certain things are priority, the fact that this is the SECOND TIME this has happened, after being assured both times that it was done properly should take precedence over most issues. This has been a very frustrating experience. This company seemed like they really had their stuff together, but sadly our experience has been much less than desirable. I expected better.
Michael Mendel
2 months ago
Shawn and his team did excellent work. The craftsmanship is outstanding. They cleaned up everything when finished. He and his team also explained everything when they were finished. I would recommend Rite-Way and Shawn to anyone!
Wayne Woodall
a month ago
Jerald went the extra mile on his quote preparation. Even though we went with another quality contractor for the work, we felt Rite Way, by Jeralds example, would have done the job well.
Stephen Jensen
3 months ago
Robert was outstanding. In addition to resurrecting our AC from the abyss Robert gave us a thorough easy to understand explanation of our AC problems. He discussed a variety of resolutions that made fiscal sense. Thanks again Robert and Brian, it was an absolute pleasure meeting you.
I used Rite Way for a clogged kitchen sink. Anthony Chapa was very professional and friendly. He had it fixed in ni time. I will also be using this company for my HVAC tune up. So far I have nothing negative to say. Great company and will be recommending to friends and coworkers.
Bren Childree
3 weeks ago
Anthony did a great job trouble shooting and cleaning my ac parts to shiny new looking again. Will be more efficient without dust and cat hair on the coils and bacteria removed from blower wheel will help my copd not to be so bad. Anthony is a very nice guy and great worker. I will try to have cleaning like this done in the winter next time so he’s not so hot on a hot roof with soaring temperatures and humidity.
Taylor Johnson
3 weeks ago
Kenneth and Matt got my AC unit on within 30 minutes of being at my house. Between the two companies American Home Shield kept sending out, the 6 paid visits I was charged for and a $1,000 quote, I had enough. I called Rite Way and my AC was back on within 30 minutes. After having AC issues for the entire year I’ve lived at my house and not having AC for 2 weeks in my upstairs unit and being 110+ degrees out…. I cannot say or thank Kenneth and Matt enough.
Our cooler went out on Saturday. And we had trouble getting somebody to come out. But when I called Rite Way Yesterday they had somebody out before noon and when we chose A plan we had a new cooler the next day at a good price. And the people that help us plan this and put everything in they were professional and courteous and we could not be happier. I would like to give a big shout out to Heath, David and the crew that came out today to put in our cooler, they were awesome, thank you.
Deborah Schoof
2 months ago
Service was for a hot water heater flush. Marco Noriega was very friendly, polite and did an outstanding job. Very professional and knowledgeable.
I had an installation of a new filter last year that fell on its own breaking hallway light that Brian was going to replace it.... Still waiting for someone to call me or email or letter or anything...
Our A/C stopped blowing cold air during one of the hotter weeks of the summer in Tucson. We feel really fortunate to have Javonte Straker show up for our service call. He worked quickly and efficiently while paying great attention to detail. He was friendly and respectful of our home. We’ll definitely ask for him personally on our next call for service.
Diane Downing
a month ago
I would highly recommend Rite Way H.C. because of the outstanding job they did installing our new AC.Project Manager Ladislao was always prompt, professional and very knowledgable. The crew; Emanuel, Jose, Jacob and Dillon were all hard-working and very detail oriented from start to finish.Thom and the electrical crew also went above and beyond installing the new panel and mast.So, a big THANK YOU for a job well done the right way!!! d&d
Carolyn Owens
4 weeks ago
Rite way provides great service and alliyah was terrific. She was very patient, friendly and helpful.
very pleased with the service today. Ryan was very professional and performed the service in a timely manner. He made reccommendations to keep our system running well and did a small repair. will def. use them again!
Eric Lamb (mithra62)
4 weeks ago
Really glad I went with Rite Way. I had some issues and questions on my system and had no experience with any of it. They were very friendly and helpful on the phone and offered to send someone out the next day (on a weekend). When they arrived, they put up with my dumb questions and were patient and helpful from start to finish.In the end, everything was deemed okie dokie with my system (just Tucson heat making things weird lol) but I did opt to upgrade my thermostat from the 1970s bellbottom edition to a fancy LCD modern one and installation was smooth and painless.Very much a solid experience and a company I now have bookmarked for any future issues.
David Morales
8 months ago
Rite Way sent us technician, Mylan Johnson, who repaired a water leak inside our wall and replaced our water heater that gave out. He provided info and feedback to our issues, did the job thoroughly, and made sure everything worked properly after he completed the tasks. As always, Rite Way came through when we needed them.
Their service is great. They have a really well structured system for when someone is coming to your house. You'll also get very quick response especially if there is an emergency. We had issues with our AC about a year ago, and they were there within a few hours. I'm sure that's not always possible, but they have some of the best customer service I've experienced. Jacobo recently provided our regular maintenance and was awesome. I was surprised to hear he had only recently started working there. He was very knowledgeable and professional. My impression is that RiteWay has a really good training program and they invest in their employees. Highly recommended.
Hugo Ruthling
2 weeks ago
We were in dire need of service. Rite Way provided a professional technician not a salesman. He listened to what our needs were and went to work. He worked hard and accomplished what another company said could not be done.
MeMo oxoxoxox
5 months ago
I am very very pleased with the work done by Rite Way, heating and plumbing. Rick the technician.was so kind and listen to all my questions. I just couldn’t have asked for better service or a better product. I would have them out if I ever had any other heating and plumbing issues. if I could, I would give them eight stars.
Patricia Hopkins
a week ago
Rite way is the only service I will use. They are GREAT and very responsive. The technician always explains everything that needs to be done. I have referred friends to the company. They come quickly. Loved my tech Giovanne. he was wonderful and did a good job
Ben B worked efficiently and provided consistent updates while repairing my system. He explained how he isolated the problem and was equipped with the supplies needed on his truck so he was able to take care of the issue in one visit.
Thomas Chacon
a month ago
I've been dealing with AC issues as of late. My air was not cooling my home, and inside was 85-88° inside! Called Rite Way to assist me and assess my situation. Spent the day patiently waiting because I understand they have a busy schedule. The technician came and assessed my coils needed to be cleaned and that nothing was wrong with my system.Didn't make sense because underneath my manufactured home was cooler than my home. The technician went underneath and claimed nothing was wrong. I paid $100 and ended up going underneath myself and found my flex duct was completely disconnected and damaged. I'm no Technician, but you will see in the pictures of what I pulled out. The service they offered me was for over $500 to clean my coils. What would that have helped if my duct problem was damaged and disconnected?There's room for improvement, and I understand we overlook things, but this review is based on the experience I had. I waited to write this review because I was told I'd be called to have my situation taken care of. That never happened. I ended up fixing my own issue that cost me $114. My AC is now working, and my house is cooler. I wouldn't recommend using their service based on my experience. Staff and everyone seems great and professional. Wish this could've been a 5 star review. Definitely not satisfied and will never use their services.
Carlo Pedrazzini
a week ago
Kyle Sorensen came out to help so my water heater flush - highly recommend Rite Way & especially Kyle for the excellent support he delivered.
A+++ service performed w/ exceptional communication skills, professionalism & a positive demeanor.
Thank you, Kyle!!!
Bradley and his workmate did a fantastic job today and saved us from the heat waves. I can't imagine how tough to work on the roof under triple-digit temperatures and they stayed up there for a whole afternoon without a break. Bradley also did his best to help us take full advantage of the warranty policy that came with our A/C unit. Earlier we thought it would cost us $$$ to get our A/C work again, but in the end all we paid is the visit fee of $89! I have tried 3-4 different companies in Tucson for A/C repairs and maintenances, but I will probably stick to Riteway from now on. Highly recommended!
Jeremy Thompson
a month ago
Brandon was thorough and made sure I didn't have any questions after making sure that our HVAC was back to running as it should be. Rite Way isn't the cheapest option but you get more than what you pay for on the HVAC side of the house.
Marcus Knauss was very prompt and responsive. He took the time to do a very well done job. This was on a weekend and my father and I were really suffering b/c the swamp cooler was blowing hot air in our house. We are so thankful we called Rite Way and they sent Marcus. Thank you RW! Thank you Marcus!
Lynda Harper
9 months ago
We just had Omar Rivera clean our dirty ducts. He called to provide a time frame for his arrival and he was on time. He was courteous, professional, and very thorough. He explained what he was doing and cleaned everything up. Highly recommend him for cleaning your ducts.
Excellent customer service! The service tech, Cory, was professional, knowledgeable and answered all our questions. He arrived on time and completed our service complete with photos and a written report. We are very happy customers!
Appreciated the professional knowledge and attitude of the service representative. Mike is was awesome and deserves recognition! Thank You.... well the unit died the next day. George came out to confirm that the engine had seized up, great representative, gave us options and then made a call. The next guy Brian came out, helped us with unit options....took care of permits and all details. This morning a crew of three working nonstop had a new unit installed and by 4:30pm we were up and running.I don't know who the person is who hires the employees but great attitudes and awesome customer service is throughout the company. Every technician, from repair all the way, it's professional. Rite Way your employees honor the company name!!!John is 85 and I am 71, both of us agree it was a pleasure dealing with each and every employee. A+ service Thank You
Mike D was over this morning to do an AC system tune-up. He was very thorough and took his time cleaning everything and showing us the parts of the system that we should be aware of. He recommended some things that need replacement but I feel as though he was being honest and not pressuring us to purchase anything we don't need. Pricing was straightforward. I would definitely recommending having Rite Way for maintenance.
Technician Ben Bodell was polite, professional, courteous, respectful, on-time, answered all questions. I would absolutely recommend Ben and Rite Way
I called Rite Way when my air conditioner didn't work. I had seen their trucks in my area and media advertising. I checked out the website and liked what I saw. Rite Way did an excellent job of keeping me informed on the details of my appointment thru email and text.Chris Munoz, the tech that came to my house, was the best! My situation was more of a challenge I believe, but Chris was very thorough in his investigation.Chris constantly explained every detail of what he was doing and what was going on.At the end of his diagnosis he reviewed the issues and offered alternatives in great detail. Chris and the Rite Way team have been the best in service from start to finish that I have ever had.I am looking forward to working with them.Also my dog liked Chris!Call Rite Way! You will be glad you did!
This is hard to rate. The tech Brandon was incredible & helpful. The company and how their national pricing works is insane. The issue was tub shower the diverter was old, wasn't diverting the water to the shower head. The part is basically $50. They wanted to charge us $430 estimate. (Tech had not installed part) Tech called dispatcher reduced to $200+. We said no thank you and paid for the mandatory $99 fee for showing up. Brandon was very professional. Would I call again? I don't think so
Last August we had Rite Way install a new Lennox A/C, furnace with Reme Halo ultra-violet filter, and a new thermostat. This past week, I requested a maintenance, safety, and efficiency check on both systems. Ramon C., our technician came out, was on time, pleasant, and completed the service. He found no issues. The systems were cleaned and are running optimally. I will call Rite Way again in the future for any maintenance or repair.
I really enjoy my new Trane heat pump. A big thanks to the entire Riteway team and especially to Robert and Stephen for a fantastic job on the installation. They were very professional and my new system works great.
Jorge from Riteway was a lifesaver today. He was quick to diagnose our AC issue. He went above and beyond to get our AC up and running. He answered all our questions. Very professional and excellent customer service. Than you.
Thanks to Sandra Serrano-Not even 1 star Very disturbing way to conduct a business by employing racists. We are all human no matter our color and by speaking racist slurs to your customers only is goin to make your business unsuccessful in the long run. Get it together this wasn’t needed nor wanted
Jorge did an outstanding job. Stayed until he was sure problems were solved. Really knowledgeable and communicated at my level.
Russell Hamilton
11 months ago
Rite Way performed maintenance on A/C system. The service was excellent. The technician arrived on time and provided notice to me prior to arriving. He did a complete and thorough service. He shared photographs of his work. Upon completion he explained what he had done. I give my highest recommendation to Rite Way.
Kristin Greenwood
a month ago
Bradley is the BEST! He came out this evening and figured out the issue with our AC. He was extremely patient and professional with my mom and took the time to explain everything to her. Thanks again Bradley!
Charles Murdock
3 weeks ago
Anthony was prompt, courteous and professional. He explained everything he was doing and made good recommendations.
David was awesome. He educated me on the systems and their conditions. Very through in his diagnosis. Hope he comes back next time.
Keith was great explaining what our issues were, and gave us multiple options for repairs/replacement. Highly recommended!!
Great service. Marcus Knauss is a great, knowledgeable technician with fantastic advise
Felicia Wallace
2 months ago
Squirrels chewed through wires in the wall of my guest house, and Monte from Rite Way fixed them perfectly and cleaned up after himself. Very thorough and friendly service!
Yamilex Atondo
3 months ago
Angela Paquette did an amazing job today. I called RiteWay needing help with a clogged sink, and Angela showed up right away. She was clean, professional and she explained every step that she was doing.
thank you Angela and RiteWay for your plumbing services.
Our Rite Way service technician Cory diagnosed the problem with our AC and repaired it very quickly all the while being very personable, professional and polite. With current record high temperatures we are so grateful that he knew exactly what to do to get the AC working again! Many thanks to Cory for outstanding service!
Tricia Robinson
6 months ago
My mainline pipe burst so I was without water all weekend. I had called a previous company that was going to charge $$$$ for a simple repair. I called Rite Way for 2nd opinion they were able to squeeze me on cold Monday afternoon. Marco Bareeda was awesome, very friendly. He took care of my issue in about hour or so. It only cost me a fraction what another company quoted me. My neighbors have the same issue with mainline pipes. My next-door even earned their business to fix his issue as well. High recommend !!
Lynn Greenwall
a week ago
We just had a great service appointment with Brandon Gunningham from Riteway Air-conditioning! He was prompt, courteous, and very knowledgeable. We will always use Riteway!
My experience with Rite Way Heating,Cooling & Plumbing was exceptional! Made so much better by the upbeat performance, and outgoing, friendly personality of the service technician Ben Bodell! ⭐️⭐️⭐️⭐️⭐️!!!!!WOW! What a super nice and knowledgeable individual! He diagnosed the problem with my air conditioning unit quickly, explaining everything, and made my day as well.From the moment I shook his hand I could see how passionate Ben was about his company, and his desire to make the customer feel like I was important and the only thing that mattered. Ben is a winner, and if I ever am fortunate enough to have him work on any of my products in the future, I will be one lucky guy. Thanks so much Rite Way for having such fine service technicians in your company! I will use only you, and recommend your company to any and all that have repair, replacement, or purchase needs in the future! 🌞Sincerely,Curt Cooper Tucson, 🌵😀
Marco Barreda & his assistant, Marco, really helped us out with a not-so-fun situation. Professional, extremely prompt and they did great work. I called the Rite Way office on Monday morning after my partner and I woke up to a flooded garage. I was grateful to speak to a really friendly voice on the other end (thanks whoever that was!) and within the hour Marco and Marco arrived to diagnose the problem--a water heater that had failed, no fun! These two certainly made a stressful situation a bit less painful. By lunchtime the water heater had been replaced and we were back in business. We were very impressed at how quickly it all got taken care of. They also simultaneously diagnosed & fixed a leaky and running toilet. In hindsight the price on the fill valve replacement seemed quite high (they originally quoted $700...what?! >.<) and that second repair is probably something we should've just addressed ourselves. They also fixed a leaky outdoor spigot by showing us where something just needed to be tightened, which was lovely of them. Overall, we are very grateful for the prompt, same-day, excellent service and we're glad we called Rite Way. Big thanks to Marco and Marco--those two are awesome! :)
Annette Heagy
6 months ago
I have nothing but praises for Rite Way. The employees are knowledgeable and friendly. They have never left a mess behind. Their prices are reasonable.
I give them “10 stars.”
Rite Way came to my aunt's house on an emergency call on a Saturday. She has Alzhiemer's and has trouble getting assistance with technical things. We live in Maine, and we were able to coordinate with Rite Way to get her sorted out quickly.The technician was kind, courteous and knew his trade very well.Thank you Rite Way for all of your help!
Andy Weatherwax
a month ago
My AC failed on the hottest day of the year. I called Riteway because I knew COSTCO uses them and also the reviews they had. Bill was the site manager and the crew for install was Jose, Emmanual and Dillon. I couldn't have hand picked a better crew. For the install they basically rebuilt the internal area that my AC is housed in. They were professional but really friendly. I can't say enough good things about them. I called on a Wednesday for a tech to look at why system failed and had a portable AC unit loaned to me on Thursday and a full system installed on Friday. Don't waste time researching a bunch of other outfits.
Kirsten DeSpain
4 months ago
Everyone I have interacted with at Riteway has been excellent and very helpful, Justin has been a wonderful project manager and Matthew and the whole installation team were rockstars. Highly recommend, they live up to the company’s reputation!
Our A/C went out and after calling another company that didn’t fix the problem Anthony at Rite Way came and diagnosed the problem quickly. He did a thorough check of the system and had up and running in no time.
We love the new 2-stage Trane system that you installed. We're able to be chilly enough in the middle of the summer in our main room that we consider a blanket on the couch mid-afternoon even! Also, powering our system with a slightly over-sized solar system is the best decision we've made with the house so far other than this new heat pump. The new system (pictured) looks like it's ready for battle, almost like out of a futuristic action movie, and always silent and hyper efficient apparently, costing us less than was expected by far. All of the technicians have been extremely friendly and personable, which is notable and appreciated.
Jackie Peterson
2 weeks ago
Jacobo Martinez was on time, kept us informed of his arrival, had a respectful and friendly personality, and appeared technologically proficient in the tasks of inspecting the HVAC units. He communicated his findings in an effective manner. It was a pleasure having him provide assistance to us. Thank you!
Great service great value.I purchased a brand new lexor system 5 years ago from Costco which was provide service and installation by riteway.. the system is perfect, it provide adequate air conditioning and heat for the house.After 5 years I called them for maintenance service, the service tech came out and his name is Ramon.Ramon went above and beyond to explain and to suggest the service that I need in order from for it to run smoothly for years to come.The service was smooth and thoroughly, I am very happy with the service. They also maintenance contract for my business.I definitely suggest rite-way air conditioning service .
Service tech was on time and performed the required service on my ac unit. He gave a detailed explanation for the condition of my ac unit.
Jeremy did a very professional job checking and flushing our hot water heater. He was quick and thorough and helped me understand why my hot water circulator wasn't working anymore. Really impressed with the caliber of people here.We recently had Javonte come to do a full check on the system. He also installed a surge protector on the main unit in the attic. He was friendly, helpful, and worked quickly. I was working while he was here and he was able to get around without a lot of interruptions. Great service, again!
I was extremely happy with the communication level from Rite Way on all points of contact. Whether phone, email, or text I was always kept well informed throughout the repair process.We had a very tricky plumbing repair that required a tedious amount of analysis given the age and build quality of the home. Supervisor Justin Chilton was exceptional and easy to work through the difficult process. I would highly recommend Rite Way based upon Justin's communication and service with us.
Deborah Perrussel
a month ago
Replaced AC. Very efficient and professional. Very happy with our new system.Update - We had our one year maintenance inspection yesterday. Brandon was very thorough and answered all our questions. We've been very happy with this system and the service we've gotten from Rite Way.
Tory Simpson
3 months ago
Aaron and his entire team are professional, on time, responsive and hard working. The team works very diligently and I always knew what was happening through our entire process of replacing our plumbing system. They notify you by text of who will be coming to your home and were always on time. Aaron is very involved and checks on the status of the jobs and personally called us to discuss our options and needs. Thank you to the riteway team. We will definitely use them in the future. Highly recommend their services and were very impressed with the work they did.
Marla Mott-Smith
a week ago
This company was called by a neighbor because I was having an emergency. Due to our air conditioning being out In a horrible heat wave, we had been experiencing. They were on time, professional, Gracias, polite and got the air conditioning going. They replace the thermostat And the part that was needed was put on backorder. They arrived the day they said they would to replace the part and educated us on some of the conditions of our system. Jorge was exceptional in doing the work, and a favor I ask him to do, and in stilling trust.
Scott Rettedal
a month ago
Ben Bodell got our air conditioning back on quickly, explained why it had malfunctioned and gave some good advice for future maintenance. He was courteous and considerate with masking and he was friendly and professional.
Chad Stephens
10 months ago
I've used Rite Way for several years now for AC/Heating replacement and maintenance. I just had Luis out for a water heater flush and testing. He was very thorough, professional and helpful with letting me know the condition of my heater and making sure that I can keep it running well in the future. Thank you.
Anthony Vuong delivered exceptional customer service. I would high recommend him to other customers. Job well done.
Shauna Richins
4 months ago
Nick was very professional and easy to talk to. He explained in detail what he was doing and what we should do in the future regarding the maintenance of our system.
Mylan Johnson was our tech today. He was incredibly informative about our water heater, flushing it and giving us estimates on future services. He explained everything in detail. We are truly satisfied and will request him in the future. You won't be disappointed with this company.
Christina Bakerman
a year ago
Great easy and friendly review of our system. Mr. Carrera was on time and was attentive to our safety. He promptly greeted our friendly dog and reviewed his plan to assess our system by noting where the equipment was located. He reviewed his evaluation with pictures of our system with information about the status of each component. I was reassured the system was working in good order. I enjoyed his positive and knowledgeable professional approach. He made me feel comfortable and supported by a good company. Thank you for reviewing our system.
Jay Gillespie
4 months ago
Nickolas Blain did a really efficient and thorough job of servicing my 21 year old 5 ton Rheem AC. But what really stands out is the fact that he didn't try to push anything at me. We knew my unit is an old unit. It's not now the most efficient, but it's working. I could replace it, but why? If it had shown tendencies towards failing, that would be a different matter. Until then, maintaining it annually makes more sense, at least until 2025 when the rules change again that will impact unit cost. It was late in the 97 degree day when he got here, and he stayed until almost dusk. He checked everything, took it apart, put it back together, and made sure everything was operational. If and when this needs repair or replacement I will call Rite Way and ask that Blain come out again. Finding an honest, efficient repairman these days isn't always what it used to be. Not here. It was a pleasure having him here.
Jennifer Nelson Kemp
3 months ago
Ben was very responsive and professional while he serviced our coolers which needed a lot of maintenance and repair this year including replacing waterlines and fixing the fuses and pumps. His work was great and he cleaned up neatly and put things in our trash so nothing for us to do.
Laura Harter
5 months ago
I had a clogged toilet. Tried everything from plunging to the hot water trick. Didn't work. So I went to True Value and bought a toilet auger. Silly, flimsy thing was not worth the $25. Needless to say, Anthony and his associate came out and fixed the clog!They saved the day!! I want that dang heavy duty auger they used!!!I also want Rite Way to know that I appreciate their attention and excellent customer service. Anthony Chapa and his associate were AWESOME. Kudos. Give them a raise.😊
Rite Way Ventilation Co. was amazing and really was and helpful. They provided me with service so fast and David Alcala-Padilla had me back to normal and running smooth. He was very friendly and provided great customer service. Helped explained everything that was going on and anything he was doing would explain what he was doing and all the prices which was great. He had a second guy that helped him finish the job and was very helpful and friendly as well and introduced themselves. I had a really great experience and would highly recommend rite aid and these two gentlemen on their excellent work.
Brandy Elliott
a week ago
Kyle quickly diagnosed the issue and offered up three possible solutions. I was able to choose what fit best and my problem was resolved the same day. In addition, Kyle was kind and courteous. Would recommend.
Steve Collins
3 months ago
This review is for Jacob Force, Bill Grant, Nicholas Conder (and his crew). I can't get the links for each from the texts to load.First, I can say with all confidence that without Jacob's thorough inspection and explanation for what was going on with my AC system, nothing else would've happened, so credit him for getting this going. The project manager (Bill) who came to provide the estimate was equally as diligent in mapping out what I needed and providing me with multiple options. I really can't say enough about his professionalism, his ability to relate, and his very apparent knowledge of these systems. And finally - - Nicholas (and crew). WOW - - these guys were incredibly professional, clean and knew exactly what they needed to do from start to finish. They were extremely efficient and worked amazingly well together! All the guys mentioned here were also extremely friendly and easy to talk to . The new system is quiet and easy to operate. Great warranty as well. I've used Rite Way for plumbing and AC work in the past and will continue to going forward. Believe me when I say you get what you pay for. Thanks guys!
Kristin Wilson
4 months ago
My husband was in the hospital, and my A/C went out. I called in the morning, and by afternoon, Peter had my A/C working again! Loved that I received a text when the tech was on his way, and it had Peter's picture and bio. Made me feel comfortable knowing who was going to be coming to my door.Thanks Peter & Right Way!
Giovanna Carrera was excellent. Professional, friendly and serious in helping me with my AC. I will remember Him and Rite Way for my future problems with what your company serves provide. Thank you all
5 STAR
After receiving our service from Rite Way and their service professional technician Nicolas Blain I am very pleased! He was prompt, professional, and courteous, he fixed our problem within 30 minutes of arriving. I would recommend him and Rite Way to handle all of your heating and cooling needs!
Anne Garrison
a month ago
Keith was knowledgeable and efficient in the work he did today. I appreciate his professional attitude and work ethic.
Mike Matthews
6 months ago
Our 21 year old system failed and we were no longer getting any heat. After hearing the options, Rite Way installed a new Trane system for us. We met on Saturday, the system was installed and working on Monday which turned out to be the coldest day of the year. Great job, very professional throughout and we know we’re in good hands in the future.
Project manager was exceptional.
All phone representatives and installation team members have also been exceptional.
Got new AC unit and with unit there is pre paid service for the unit. They call to make appointments and do not show up. They already got their payment but don’t show for the service. Go with a reliable company not Rite wayUpdate: they scheduled me for first call on Saturday between 8-10am. And again they did not make it. Looks like their standard to me.
I recently had an appointment with Izzy to come and inspect my HVAC system. He was thorough and knowledgeable and very helpful. He took time to answer my questions, explain my options, and suggested ideas on how I could proceed. I was impressed and would recommend his experience and ability to anyone who wants a job well done
Service tech Jacob was very helpful and did a great job. He answered all my questions and was very patient. Prices were reasonable. Definitely using them again.
Dr. Kristen Hillaire Glasgow
2 months ago
I have been a customer of Rite Way since I moved to Tucson in 2020. They are consistently professional, helpful, and courteous. This year, I had a HVAC maintenance done by Aaliyah Torres, and the service was fantastic! She was friendly and knowledgeable from her pre-service call to the final assessment of the maintenance performed. I would highly recommend Ms. Torres to anyone needing top-notch service, as well as Rite Way in general for their top-notch services.
mark frederickson
a month ago
Oscar was very professional… He returned the same day and diagnosed and repaired a problem he missed earlier. We are pleased with his performance.
Time for breakthroughs
a month ago
Rite-way and Marco helped with my plumbing evaluation today. I really appreciate Marcos attention to detail, professionalism, and friendliness! Way to go and I will always recommend!
Michael Magee
2 months ago
Harrison was very thorough with his checks and tests. His final report covered all the major details along with suggestions for improvements that could benefit the system. He answered all my questions understandably and professionally.
Marco was great. Very professional, awesome attitude, answered all my questions. Took the time to get me all the information i inquired about right on the spot. What an asset to Rite Way. Marco went above and beyond.
The tech, Ramon, was great. He wanted to make sure he did a good job and was in contact with his supervisor when he had questions. He always kept me informed on the status and what came next.
David Marshall
a week ago
David Feldman was my service tech and he was awesome! He called ahead to let me know he was in the way and he was knowledgeable and explained everything that he was having to do. Needles to say he was able to repair my A/C in no time! Greatly appreciated given the current heat wave!
I contacted Rite Way for an AC installation quote on a new unit and starting with the online chat, everyone was very kind and professional. I ended up purchasing a new unit for my house through them. They took care of everything in a very professional and timely matter.Hector Guzman was the project manager for us, and he was awesome. He was very informative and helpful in picking out the proper ac unit for my house.The crew that put up the unit were friendly and clean. They showed up early and did all the work in a few hours and we had our ac running by the afternoon.I was so happy with them, I ended up purchasing a water heater the same day from them and experienced the same quality and level of professionalism from their plumbing employeesI would recommend this company to anyone looking for dependable people to purchase a new ac or water heater from!).
Conrad Efaw was on time, and professional. He performed the 1 year maintenance on the tankless water heater, and explained what he was doing. He did a great job. I would recommend Rite Way without hesitation.
With AC and heating in an old house (>60 years), every installation is a custom installation that requires forethought and skill. Gabriel and his team went beyond the ordinary to make sure that the installation was right and would serve us for years to come. Not only was the installation done right it is also a pleasure to look at. It was time for a new system and the new Lennox AC is a quiet and efficient pleasure. I would highly recommend the guys from Rite Way.
Wayne Griffith
5 months ago
Rite Way installed a tankless water heater for us. There were some difficulties due to circumstances with the gas company, and unfortunately, the project went very long. However, they made sure we were taken care of and ensured we had hot water throughout the entire process. They were professional and ensured that our needs were met, even at their own expense. I would highly recommend doing business with them.
Lorry Chrysty
a month ago
Tony and his team were very polite and professional! Very hard working and really wanted to get my new air conditioner installed and me cool asap while also taking enough time to do a great job. Lots of attention to detail. I tell everyone I know what a great experience we had with rite way!!!
Susan Johnson
6 months ago
I bought a whole new toilet and had Riteway install it. Brandon was clean, professional and quick. My only complaint is the cost. One hour to remove old toilet and install new was over $500.00. Way too much! Plus pay for fuel to get here which I don't have a problem with. But no one charges that much for 1hr of work. Next time, I will get a price before you drive to my home.
Gloria Bloomer
2 weeks ago
Michael was great. Walked me through all issues and kept me updated on all his investigation. He was thorough, detailed and a genuinely nice guy.
Mike Bresnahan
2 months ago
I have only used this business for a estimate as to what it will take to make it right. Shane did a real good job of going through all that needs done and he is very provisional in his job and very personal and friendly. Thank you very much.
Both technicians Aiden( maintenance) and Alex( replaced a part) discussed work to take place and approximated time it would take. Both very courteous and professional.
Bob Manson with Riteway was sharp and thorough. Definitely 5 stars!
Thomas Tahon
2 months ago
We called rite way because of their reviews and they did not fall short at all . Our technician Anthony craighill went above and beyond anything I’ve ever experienced in my life dealing with a A/C repair place . He was attentive, on time explained everything very well, we are rite way customers for life
We really enjoyed the tech that you sent out, his name is Brandon gunningham is very respectful and very kind someone like that will go a long way with the company like yours very orientated detailed down to the letter and he was very efficient, We want him back the next time and he's very detailed orientated.
I'm giving Michael W Davis TEN stars!!!Michael was very professional, kind and honest in regard to our ac system.Michael went above and and beyond in his customer service.The unit was 23 years old and in my agreement it was time to replace.He took me through a step by step walk through on ALL he saw and documented to to show me the ac unit was dead.Job well done Michael!!!!THANK YOU SIR AND GOD BLESS YOU SIR!!!
Robin Luckow
7 months ago
On 1/3/20 we had Rite Way out to give us an estimate on installing a dedicated plug for our new treadmill.They were able to come the next day to do the job. They installed a 20A dedicated single plex receptacle. They also replaced a 100A sub panel that is in one of our closets with a new one. When they were finished with the work, their clean up was top notch! Derek & Julio were the guys that came & we loved them. They were so friendly. They were professional & very knowledgeable with regards to electricity. And they were happy to explain anything we had a question about. We would recommend these 2 to anybody
Giovanni Carrera from Rite Way here for HVAC system maintenance on split system, was extremely professional. He provided very competent inspection and thorough explanation. I couldn't be happier.
Audie Holbert
11 months ago
Used Rite Way to replace my ancient heat pump. Sales rep went over options that would work best without any pressure to buy. New system was installed about a week later. Installation crew was great! They were quick and professional. Definitely recommended.
Steve was awesome. He diagnosed our whole drain and vent system, then fixed it perfectly. His professionalism and problem-solving skills are top notch based on decades of experience. On top of that he is a wonderful person. You couldn't ask for a better plumber.
Marlis Dinning
a week ago
Giovanni was professional and knowledgeable. We’ve used Rite Way for 20+ years. They are always professional, and courteous. We wouldn’t use anyone else!
Micheal Contreas was very Professional efficient and very well mannered young man. His serviced and found our wires were exposed. he made sure that everything was safe. He is very knowledgeable in his work. He did everything that need to be done thank you Micheal Contreas. Glad to see young men working for a a company that trained you well.. Great company !
Michael Contreras completed a V.I.P. Maintenance service on my HVAC system they installed in 2017. Staff kept me well informed throughout the day on when Michael would arrive. All work was done in a professional manner and options were clearly indicated. Documentation provide was excellent.
Jacob Force was fantastic! He showed up on time, was very professional and very thorough in diagnosing the issue with my AC unit. I was worried it was going to be an expensive repair and he showed me what was wrong very quickly. He made the repair right away and also did a thorough evaluation of the entire system. He pointed out a couple of things that could be a problem down the road. I really appreciated that. Thanks Jacob!!
Power went out at night. I called Rite Way and spoke to someone who said they’d be here in the morning. He was here first thing and diagnosed the problem. Great experience after having just moved in from out of state.
Debbie Mason
11 months ago
After 3 estimates from 3 highly rated HVAC companies in Tucson I chose Rite Way. This was only my 2nd system. My 1st worked well for 15 years but summer of 2022 took its toll. I expected it. I was not just looking for a system but a company I could trust. I called Rite Way, (3rd out of 3), & was so impressed from the start. They sent Project Manager Raul out same day. He didn’t begin with the typical “hard sell”, but asked me if I wanted them to check out my old system first. (Wow!) I already knew my old hardy Trane unit was close to done. Raul did a thorough survey of my home,(little home), & explained what he was seeing every step of the way. When working up the estimates for 3 system options he also explained the new required 2023 criteria for HVAC systems. ( Of courses me being me, I did look it up after he left), I then realized that the other 2 companies were try to sell me AC units that were 14 seer & they wouldn’t be able to install those in the Southwest region in 2023. Requirements 2023 will be 15 seer or higher. Seems the other 2 companies were selling me on units that may be useless inventory for them in a few months. Ironically all 3 estimates were very close! Rite Way also included extra’s in their estimate. They also enlarged my air intake registers to help with performance. No one else had even suggested this,( also included in estimate). My current unit was intermittently freezing up, & after chose my system Raul made sure furnace would fit my small area, made sure they had what I needed in stock & they were able to come do install in 2 days.Manny,Jose & Haris were at my house on time, ready to work. They laid floor drop material on my tile, they prepped quickly & went to work. They kept my doors closed as much as possible, ( I loved that), & except for the noise the necessary tools made were amazingly quiet. This was greatly appreciated as I’m working from home & had my animals in my office with me. They cleaned & vacuumed & all was better than it began. It took all day as they told me it would. When done Manny made sure I understood all the changes I would see & hear with the new system. He also tested & made sure the furnace was good to go for Winter. They weren’t leaving until everything was right!I’m 5 days in with my new system & haven’t slept this good for probably 5 summers. It’s a quieter, it has sooo much more airflow. I can even tell the air purifier,( included in estimate ), is giving me cleaner, better smelling air.I’m typically an un-trusting soul & typically if not for bad luck, have no luck at all,(Lol), but after 5 days was comfortable posting this review!If you’re getting multiple estimates folks…. I get it… I always do too, BUT make sure you call Rite Way for one of those estimates or you’ll be missing out on a great company & staff!!
Rite way replaced one of our AC/heater unit. Eric did a great job looking at our oils setup that was failing and seeing exactly what we needed. Dario and his assistant David did a superb job taking the old system out and installing a new one. We can already tell that the new unit is working much better than the older one, should be much more efficient, and is much quieter. We are very happy with it.
Leonard Basurto
3 weeks ago
Ben checked A/C because it is leaking refrigerant. Will come back to check in 2 weeks to see where it's leaking. He made sure it was cooling before he left. He explained everything he was doing. He's a very friendly respectable young man.
Gracias Ben
Brenda Rivera Lopez
4 weeks ago
Our AC stopped working and Charles came out and found what the problem was and fixed it. Charles also took the time and explained how everything works and why our AC stopped working. Charles was very respectful and very polite.
Rite Way replaced our HVAC system AND water heater due to age. The sales rep was thorough in explaining the options and worked to provide what we wanted/needed for a fair price. We received a second quote that was comparable.We chose Rite Way due to their willingness to do what we wanted done while ensuring we received a fair price. Both their HVAC team and their tankless hot water team were professional, courteous, on time and thorough. I definitely recommend this company.
Carolyn Whitcomb
2 months ago
David did a Fantastic job. David was very knowledgeable and professional. I will be having them back very soon to do my vent and duct cleaning. I was very impressed.
James mccullough
4 months ago
Ramon Lopez service our HVAC system as party of annual maintenance. He was very professional and thorough. He explained what he was doing and what he found.n He worked like he really liked what he was doing and left a very good impression. He was very much five star.We appreciated that we were able together this work done on short notice and Ramon obviously put in a long work day but still maintained a very pleasant attitude. He was a very good representative of Rite Way.
Valerie Tarwater
4 months ago
3/30/2023-Hello, this is a continuation of my hvac maintenance. This was the vent and duct cleaning. Omar Rivera was a continuation of why I use Riteway. Professional, friendly, etc. He was on time, minimal disruption and finished when he said. He provided his recommendations to keep my system in top shape and the why it was needed. It was very understandable and will be done. Thank you Omar.Current update, 3/27/2023. I called this morning about a backed up sink in master bathroom. I was scheduled within an hour. Angela Paquette came to have a look. She was able to clear the clog. Angela was friendly, professional, nice, listen to the issue.She was great. Thank you Angela. Yes, I recommend Riteway.Current update for 3/16/2023.I had a call from Riteway on 3/15 that was time for maintenance check. It was scheduled for the next day. Ramon came out and gave a thorough inspection on the heating/cooling system. He gave me all the information to keep my system running top notch. He was courteous, friendly, professional and personable. Ive used Riteway for plumbing issues too. I wouldn’t choose no one else. Thank you.New update 12/20/2022: We discovered water leaking from the register. The weather was freezing temperature and froze water on the duct work. I called and Riteway was able to send someone the same day. Ramon Salazar was great. Friendly and professional. He found the issue and was able to fix it right way. He gave a reminder that my roof needed white coat. I appreciated that reminder. Thank you Ramon.New update: It was time for HVAC system maintenance on 8/22/2022. Giovanni Carrera was our technician. He was friendly, professional, gave recommendations on how to keep the unit in top shape. Thank you for a great job, giovanni.Update, we had to call in Riteway for a plumbing issue; backed up kitchen and bathroom sinks. Brandon worked hard to clear the sinks but it became a major issue. Brandon was great. Teo and Enriquez came in to do replacement pipe. Everyone was great was and professional. Jeremy came in to look at another issue we have. He was great too. Explained what had to be done and gave estimate. Thank you jeremy. I will be calling again for the next project. Thank you everyone. Updated on 7/20/22.My husband and I were very impressed by the professionalism. Frank was great he assessed the situation and we got started the process. They were fast in getting out to us to get our cooling. Great recommendation for electrical service, Robles Electric Solutions. Our technicians for the job were Patrick and Wayne, Friendly and professional. We've used Rite Way previously for a plumbing issue. We highly recommend Rite Way for your cooling and plumbing needs. We appreciate everyone who was involved in the job and a big thank you to all. Nice cooler bag and cookies are delicious.
Andrew Crepea
3 months ago
Just got my AC inspected and ready for summer. Riteway, who also installed my system did an outstanding job. The technician, Daniel Chargualaf was excellent: prompt, good communication, professional and friendly. Excellent work all around and I highly recommend!
David Goodrich
a month ago
I'd like to compliment Nick Zimmerman who did the check and service on our 2 home AC systems. Nick did a great job explaining what he did and what he found. He was courteous, professional, and made several useful suggestions about the system and how to monitor system performance from the smart thermostats.
Aiden Larson did a great job inspecting our ac units. Very professional and respectful. I recommend Rite Ways service and Aiden for the service tech.
Charlie was very friendly and professional. He kept me up to date on what thing's needed attention. You have a very member on your team that also could become a mentor.The folk's in the call center we're friendly and courteous. Thanks for employing very good people. I couldn't have made a better decision to go with Rite-Way.Thanks,Richard Levario
Claudia Quintero
3 months ago
I appreciated Ben Bodell's job performance during the maintenance visit. Although I don't know about the system in a technical manner and the lasting results of the job could be seen afterwards, he explained to detail and demonstrated with the physical parts at the end of the summary.Mr. Bodell did a great job, was efficient, showed up in a time manner as expected, contrasted the information provided to the company and made sure I would understand everything he did plus the billing payment made in front of my eyes.He was professional and kind.Thanks Rite Way, every visit of your technicians are at customers satisfaction.
Christopher Amico
11 months ago
Marcus was very professional, courteous, knowledgeable and friendly. He showed us the damaged parts and explained what had happened and the repair needed. He gave us the written estimate before the repair was made. Marcus was an absolute pleasure to do business with and look forward to having Rite Way do our biannual maintenance plan.
Our duct and vents were cleaned by Rene Zayas. He was friendly, professional, kind and attentive to our needs. He explained in detail the work he was going to perform. He did a great job of cleaning up after the work was done.We will recommend Rite Way to all our friends and family.Our A/C was installed in the summer of 2019 and have had nothing but great service from Rite Way. Keep up the great work.
Mylan Johnson was super helpful and professional. He could speak to the problem we were having with intelligence & experience, making me feel confident in the service provided.This is the second time we’ve called Rite Way and I’ll definitely continue to do so in the future - from speaking to Grace in the office/dispatch to having the technician onsite, everyone involved is super friendly & very helpful.
Chris Gerlinsky
2 months ago
Had a soft water install done by Jesus. He was able to demonstrate how it all worked and took the time to make sure it was all installed properly.
jeff anderson
a month ago
Would like to thank Ben Bodell for his work on my ac unit.
He represents the Riteway company very well. Really knows
his work. Thanks Ben, Jeff Anderson
Overall amazing experience with Rite Way! We got in touch on a Wednesday and were scheduled for service that Friday. Omar did an amazing job cleaning our ducts and was professional and friendly throughout the entire experience. Looking forward to continuing services with Rite Way.
Virginia Durand
2 months ago
Jose Calderon was very friendly, professional and thorough with all that he did. He also went over the thermostat functions with me. Would definitely have him back, should I need assistance from Rite-Way
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