Best Water Line Repair in Plano TX

What a stress free and seamless experience we had with this company. Our pipes were backed up and we could not figure out what the root cause was. Well, Michael came by and was able to let us know that it was indeed a root problem! He was very knowledgeable about our situation and helped us come up with a plan for the here and now and for the future as we will eventually need more work done. He was able to get our pipes cleared out enough to go back to normal until the major work needs to be done (root removal). Without Michael, we would have never known where the root was or that it was indeed the issue. Very reasonable and highly recommended! Thank you, Plumbing Pros!

Great plumbers, real people who care. During the big freeze of 2021 (February) they prioritized their clients based on severity, and worked late hours to get me a replacement water heater when they were super hard to find in Texas. I'll be using their services again, I'm sure of it.

good honest pricing and they got the job done in no time at all. I called them late on a fri evening as my water heater was leaking and they were out around an hour and a half later with a brand new water heater. I will defo use these guys again in the future

A Pleasant Surprise...Great Customer Service!!!!!
I had an issue with the bill this company gave me for work done on an outside freeze guard faucet... I received a personal call from the GM of this company.
He explained how things got out of hand with a new trainee (without going into every little detail) and how a mistake occurred.
Final word...the company has offered to refund and hand deliver the entire amount charged.

This is customer service at it's finest!

It's Sunday and 90° outside. I'm sick with a highly contagious virus and then my air-conditioning quits. I called Devard's AC Repair and Carlos was here within the hour. I was honest about being sick and still he came, wearing PPE, and fixed my problem along with fixing another potential problem I was unaware existed. Carlos was honest, professional, fair and just and all around nice guy. Next time I need to call an AC Company, I'll call Devard's and hopefully I'll get Carlos again. And hopefully I won't be sick 😷. Thanks Carlos for being so chill about everything. Thanks Devard's for exceptional customer service.

Visit with Chris went very well. He was very professional and informative. He explained the whole process and what we could expect. I will keep the proposal in file until we decide to make this investment in the removal of the cast iron pipes. Thanks for reasonable proposal. Gary

This company will go above and beyond to make sure you understand and are happy with your service. I had them come out to correct another company's inadequacies. Stan (the owner) is on the front lines and will take the time necessary to make sure you're comfortable.

All in all this company is exactly what you want from a plumber and we will be calling them over anyone else.

6/9/2022 I'm disabled so getting around the house isn't easy. Our home is old, so they had to access the main clean out on the roof.Reason for lower stars. They did a good job, but 2nd technician left our back gate open. Was told toilet tank has a cracked, so I asked them to replace it. Then I was informed there was any in stock. Technician didn't tell me rough in size, so I've have no idea, what size to order. So I called & asked for information to be relayed to me, never getting a call back, that day. Next morning I call & am told they can't service my area! So they are suppose to have the manager/supervisor call...name of Pat.Edited 6/14/2022 Spoke with Pat & discussed, we still have problems. Technician coming in am, to check with camera & give estimate on possible collapsed pipe.I will give this company credit, for being on time & punctual. That I give 5 stars.Edit 6/15/2022Haggi & Devin came out this morning to check the sewer line again & give me an estimate for repair. I also called the city, because the break involves a section of where it hooks into the city line. They came & also looked at the problem & hydro'd the line. They told me & the plumbers that part of the line is the cities & they will fix that section, which will happen within the following weeks. But there's also a section that's on my property that I'll need to fix. So Ben Franklin Plumbing will be sending me some estimates for the repair.I'm changing my 2 star review to 5 because of these 2 gentlemen from Ben Franklin today. Now will see what my insurance company will cover.

Ashcroft Plumbing and gas is an amazing family owned and operated plumbing company. Josh and his crews are superbly technically proficient, and operate with the highest levels of old school customer care. A delight to do business with this company..From Josh and Caroline the owners, to each and every employee!!!

Robert and Daniel rock, they are my favourites.

Aaron was great! He took time to thoroughly diagnose potential problems, explain everything he found, and walk us through what needed to be done prospectively. Pricing very reasonable also. Overall great experience!

I am so happy with this company and the plumber. He did an excellent job and the price was great. He also gave me information about the old pipes to my bathtub and gave me an estimate to replace them so the problem wouldn’t happen again. It seems like a very reasonable estimate. I highly recommend this company!!

Jeffrey at Thorough Plumbing has been excellent. Responsive and reliable. Highly recommend.

Great Service. Very quick and professional.

I will give credit to the company for coming out in the rain, but they missed a massive leak in the front yard (2300 gallons a day) then gave me a nearly 9k quote to fix a slab leak in my foundation. Slab leak may have never existed but i will never know. Had all of my fresh water lines rerouted through the attic for less than their quote to fix 1 leak. After having all ny lines rerouted i had to have my service line replaced. I would never recommend this company.

The man beat on our door and was very rude and impatient. Needs to be more professional and kind.