Description
If you need plumbing repair, installation, or remodeling in Allen, TX, Thorough Plumbing is the plumbing company you’ve been looking for. Our licensed plumbers offer reliable, affordable, and thorough workmanship for residential and commercial clients. Our friendly technicians are backed by multiple warranties on our parts, labor, and installations. This includes a five-year warranty for any work done under the slab (the foundation of your home), so you can trust that we have your back. Our philosophy at Thorough Plumbing is simple: communicate clearly and do good work. It’s not revolutionary, but it doesn’t need to be—it just needs to be reliable.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, Appliance Hookup, Appliance Installations, Appliance hookups, Drains Leak, Faucets & Showers, Filtration Systems, Fixture Repair & Installation, Gas Appliances, Gas Line Installation And Repair, Gas Piping System, Gas Plumbing Services, Gas line plumbing, General Plumbing, Good Plumbing, Home Plumbing Services, Hour Plumbing, Installation And Maintenance, Kitchen Fixtures, Kitchen Sinks, Need Plumbing Repair, New Plumbing Fixture Installation, Piping and repiping, Plumbing Disasters, Plumbing Emergency, Purification Systems, Residential Appliances, Rinnai Tankless Water Heaters, Schedule Service, Slab Leaks, Slab leak detection, Toilets & Fixtures, Traditional Water Heaters, Trenchless Repair, Water Damage, Water Meter, Water Pressure, Water Purification, Water Softeners And Filters, Water Supply, Water Treatment Systems, Water treatment, Your Plumbing,
Reviews
Extremely responsive even on a weekend. Very thorough, and we appreciated how he explained everything to us. Will absolutely use again!
Jeff was excellent, professional, polite & knowledgeable. He explained everything very well & was fair & honest. I highly recommend.
Good quality work and also offered advice on how to prevent future clogs in the A/C drain.
Samantha Smith
2 years ago
Jeff was very responsive and thorough. He took the time to explain everything to us as well as how to properly maintain the water heater on a yearly basis to extend its life. We were very happy and will use him again!!
Jeff was on time and through in the work he did.
chaitanya kumar
a year ago
Rubina Keshwani
3 months ago
We had broken garden Faucet. Water was leaking through the wall. We called Thorough plumbing to get the free Estimate cost for repair. Friendly customer service rep gave us quick appointment. Andrew and Jeff came this morning. Gave us reasonable and fair estimate price. Explain in detail the problem. Very professional but also friendly and knowledgeable. Finish the work in less then 15 mins. My go to plumbing company. Would highly recommend them to our family and friends.
Chintan Patel
4 months ago
I've known Jeffrey from Thorough Plumbing for a short time, but I am impressed with his knowledge of residential plumbing. In particular, he is great at diagnosing and repairing plumbing leaks in foundations, which affects a lot of homes in North Texas. He is my go-to resource for plumbing to help my friends, family and clients.
Just moved from out of state and was able to get a very fast response for some plumbing work we needed. Great pricing compared to other quotes we got, and also received plenty of knowledge on how the system works. Would recommend to anyone!
Top-tier! We had over a dozen plumbing issues attended to, and my wife and I cannot say enough good things about how well everything was handled! Master craftsman for a very competitive price! Our go-to now for all of our plumbing needs!
Nathan Eppler
10 months ago
I called Thorough Plumbing looking to get an estimate on an issue with our restrooms. Jeff answered the phone call and gave me his honest, straightforward opinion on the cost and timing of the job. He also took the time to explain a few things so that I would have a better understanding on how to find the most cost-efficient way to tackle the issue. It was refreshing to have a phone conversation that was courteous, professional, and informative. Thanks, Jeff.
Walter Beesley
2 years ago
Outstanding company. Honest, professional and reliable. Very pleased to have someone we can trust to help with home maintenance and repair.
Update Aug 2023: Jeff provided excellent and timely services for us with three different issues in the last two weeks! He is great at explaining the situation and options for repairs. We continue to be very thankful for Thorough Plumbing!
April 2023- Jeff and Andrew were wonderful! Came to the rescue at my parents’ home. Found the leak and repaired it, and installed a new dishwasher. All of their work and communication was very professional and efficient, yet still very personable. We are very thankful for Thorough Plumbing!
Aravindakrishna R
10 months ago
Excellent service, went above and beyond to get the water heater replaced on time that too on a weekend. Very much appreciated.
John P Cordova V
2 years ago
We are so grateful for Jeff! He responded quickly and was incredibly professional. It is clear he has an unparalleled depth of knowledge, and cares greatly about performing excellent work. We’ll always call him for any future needs.
Naomi Robison
2 months ago
Jeffrey was beyond helpful and offered to come look at our plumbing issue after his closing hours on a Friday. He fixed the problem and didn’t charge us any additional ‘after hours’ fees. Will for sure use him going forward.
Charles Cunningham
a year ago
Jeffery does amazing work and is very friendly and knowledgeable. He moved our gas outlet to accommodate our new stove and helped fix a minor gas leak issue we were having. While he was there I kinda sprung on him another plumbing issue i had with our bathroom shutoff valves and he accepted the additional work no problem. On top of that, he even stuck around to help me balance the stove feet levelers to get it perfectly aligned with the wall. Glad I found thorough plumbing!
Jeff was outstanding with his timeliness, price and communication. We will be using him from now on for all of our plumbing needs!
Jeff just did an amazing job of unclogging the drain for my kitchen sink. He has great customer service skills also because he educates his customers about the plumbing issues.
I would highly recommend Thorough Plumbing.
Jeff and his team did a great job taking care of us. He explained what needed to be done, gave us options, and was up front with the costs which were very reasonable compared to other companies.
The guys are very knowledgeable and explained all they needed to do. I learned a couple of things I was actually doing wrong.
Amanuel Yohannes
a year ago
Great service and quality work. It is a bit pricey.
Jeff was incredibly responsive to my issue. Super professional and competent. Couldn’t recommend more highly.
Jeffrey did a great job helping us out with two stopped up sinks in the girls bathroom. Got to us in a couple of hours and figured out the issue with the clog and the AC condensation. Highly recommend.
Jennifer Grigson
2 years ago
Jeff was friendly and professional. The price was great and the job did not take him long at all. He also left the area very neat and clean when the job was completed. I will definitely be using him again!
Jeff and Andrew came right out and installed a new water heater and fixed several items in a bathroom. They were fast, friendly and efficient. I will call them next time I need a plumber!
madeline myers
2 months ago
Jeff replaced a water heater in my condo. He was prompt and did a good job on a project that was a little challenging.
Jeff was communicative, quick and efficient in helping us out!
He is very professional and nice 😊.
Sara Anderson
3 weeks ago
I am so thankful for Thorough Plumbing. I reached out for help with a couple of issues, but my work schedule makes it difficult for me to schedule appointments. They worked with me and I was so impressed with their customer service. Jeffrey even came out on his birthday to finish fixing my shower. It is apparent that he is passionate and knowledgeable about the work he does. I highly recommend them for any plumbing needs!
Glenn McCall
11 months ago
repaired leak in water line.. ..
Explained in detail all services that were needed followed up with performing all services in a expediant manner .
Would recommend and have already
Mr. Baty did an excellent job and was able to solve the problem. He is very personable and explained everything before he started the job. The price was reasonable. I will use this company in the future.
Called on Friday and they came out Monday early AM. Did three faucet installs at a reasonable price. I would highly recommend Thorough Plumbing!
Jeff was great and very professional when I called he was able to fit us in that day and fixed the issue we had with our master bathroom very quickly. Highly recommend
Edward Spears
2 years ago
Responded quickly and repaired the problem.
Chantel Bailey
a year ago
Had a great experience with Thorough Plumbing coming out to do our leak test. Fast and responsive scheduling, he was available quickly. Very thorough assessment of our system. Jeff took the time to explain the what and why that went into the test. He also offered some useful tips and insight to help with future maintenance of our system. Highly recommend Jeff.
Thorough Plumbing did a great job in replacing all bathroom plumbing lines, copper with copper. And moved vanity lines over couple feet to allow for remodeling and replaced tub and shower heads as well. They were knowledgeable, professional and answered all of my questions. Their pricing was competitive, especially considering they replaced copper with copper and not PEX. I’ll use them for next plumbing need.
Great service. Used 2 times now. Both times exceptional service. Went above and beyond to notice something else that needed fixing in a shower that hasn't worked in 6 years
Christy Pirtle
2 months ago
Jeff is a solid plumbing detective. I thoroughly appreciate his detailed explanations and his drive to figure out more details about the issue before ripping into my walls. Thumbs up!
The pipe from the main into the house was leaking substantially. It needed to be fixed quickly. Jeff from Thorough was able to schedule an emergency repair call. He arrived around 6:30PM and worked on the repair until midnight. He did a great job on the repair and kept the size of the whole in the front yard as small as possible. I would highly recommend Thorough for any of your plumbing needs.
Raul Benavides
6 months ago
Thorough Plumbing came over on a Sunday morning (over Labor Day weekend) and repaired a bathtub faucet that started leaking water on a Friday. I had called at least 12 other places on Saturday trying to get help and Jeffrey B. was the only one to come out and help us. He was professional, explained everything he was doing and was extremely reasonably priced considering he came out on his day off. If you need a local plumber who will do what he says and treats your home with respect then Thorough Plumbing is your best choice!
One of the most enjoyable experiences I have ever had with a professional in home service (e.g. plumbing, electric etc..)Would give highest recommendation to anyone.
Kind and personable - straight forward - explained the problems in easy terms and the solutions. Prices were very reasonable. He even adjusted my toilet for free just because I asked.
The breakdown of the estimate was amazing - it broke down the 3 issues I had separately and clearly and provided a clear price for each, allowing us to decide which we wanted and easily see how much it would be.
We found our forever plumber - it's really nice knowing that I can call someone I trust!
Jeffrey and his apprentice were beyond expectation. They fixed my issues in no time. Very knowledgeable and Jeffrey explained me in detail to prevent the same issue going forward. Appreciate your work.
Highly recommend.
As first time homeowners, a plumbing repair can seem really daunting but not with Jeff and Thorough Plumbing. He explained every step of the process and made sure we understood what needed to happen and what our option were. He never made us feel like we couldn’t ask questions or get a deeper explanation. He even gave us tips for calling the insurance company! I feel like we are more knowledgeable about our home since he made the repair and showed us all the spots to be aware of. If I could give more than 5 stars, I would!
Jill Carpenter
a year ago
Charles Pattie
4 months ago
Excellent service and repair. Jeffrey was great in explaining the repairs and answering all my questions. Will definitely use again when needed.
I called late in the day before Thanksgiving, we had a valve break and had to shut the water off. Everyone else that I called were done for the day but Jeff was willing to still come out and fix the valve. He did a great job, was the nicest person and very considerate. We had used another plumbing service and lost them to retirement, we have now found a new plumber!
Shana Sanders
4 months ago
Great service. Friendly and clean. Highly recommend.
Abeer Alalwan
2 years ago
Brent Hickenbotham
10 months ago
Honest, genuine, and thorough....a short phone call was more informative and helpful than the other dozen companies I spoke to regarding an issue for a client. He helped save my client a lot of money...truly lived up to the name Thorough Plumbing.
Marty Childers
9 months ago
Recently both my shower faucet and shower head began to slowly leak continually after turning the shower off. Also there was some calcium & lime build-up on both the shower head and faucet. After some research I discovered that I probably needed to replace the gasket & spring kit and possibly the shower faucet cartridge. I contacted Thorough Plumbing regarding this issue and Jeffrey responded within a couple of hours even though this wasn't an emergency. Jeffrey assessed the issue and agreed that I needed a new shower gasket & spring kit to stop the leaking. As it turned out my shower system was so corroded with calcium & lime that my shower faucet / cartridge had to be cut off with a saw and totally replaced along with a new shower valve. Jeffrey was able to resolve the issue with all new shower system parts including a new shower faucet. Jeffrey was very professional, friendly and knowledgeable regarding my plumbing issue and took care of the problems within a few hours. He didn't make a big mess in or around my shower and cleaned up any and all debris that occurred while repairing the shower when the job was finished. I would highly recommend Jeffrey Baty with Thorough Plumbing for any plumbing issues as I will call him again with any future plumbing issues that come up. Thanks!
Bashar Al-Khawam
2 years ago
This is the most honest company to call for any plumbing service, I been told on the phone what to look for to resolve the problem in detail at no charge, this is very rare these days, thank you so much for the useful consultation you provided over the phone
If you are looking for a plumber that does the job on time, for a fair price and is a great communicator, Jeff is your guy. He also is great at teaching you how to fix some things yourself which is wonderful. He did a great job! 5 stars !!
William Keating
2 years ago
Jeff was very friendly and knowledgeable and showed up on time. Didn’t take long for him to find the problem and he gave me a very reasonable price. 10/10. I won’t be calling any other company.
Ashley Rollins
2 years ago
It took me a while to fine a reliable plumbing company. Thorough Plumbing is the one.
Jeff is very professional and skilled. He doesn’t only help you fix, but also teach you some plumbing skills and knowledge to make sure you can work on some basic work yourself. The cost is reasonable compared to all other plumbing companies I worked with. I highly recommend this company.
I highly recommend Thorough Plumbing for any plumbing services needed. They were quick to show up when I called, found and fixed the leak very quickly. I will be using them in the future for any plumbing needs I have.
DONNA HARRISON
a year ago
Shana and Jeff are wonderful to work with- from the first call to the visit. Shana was super flexible in getting us on the appointment schedule. Jeff was extremely pleasant and straightforward with his recommendations. overall, this is a solid company and we will use them going forward with all our household needs! love the neighborhood plumber! thanks you guys
Quick, competent work at a reasonable price - you can't ask for more.
tomasz jagodzinski
a year ago
Fixed a broken house bib. Great service and communication. Let me know beforehand what to expect and fixed it fairly quickly. Quality of work was better than when the house was built. In addition, taught me how to work the house bib correctly to prevent it from freezing and breaking in the future. I will definitely call him out in the future.
Very impressed with the professional service we got from Jeff! Jeff fitted us in his busy schedule and was able to fixed our clogged drain right away. I also appreciate he puts shoe covers on without being asked. Was able to quickly diagnose the issue and give honest recommendations. Really good experience from start to finish and I appreciate it!
Long story short....outdoor faucet failed and started gushing water both outside and inside the wall. Called and spoke with Shannon and explained the situation and she was able to get us taken care of the same day (which was amazing especially as several other plumbing companies said it would be several days before they could come and fix).
Jeff got here quickly and was able to explain what happened and what needed to be done to fix it in very simple terms that made it easy to follow and feel confident that it was being taken care of correctly.
In our case, it was a manufacturers defect and Jeff gave us pictures and a write up that will help us get a reimbursement from the manufacture.
Need a plumber, give them a call!
Chris Leverett
a month ago
Jeffrey at Thorough Plumbing has been excellent. Responsive and reliable. Highly recommend.
Had a water supply line and valve fail in an upstairs bathroom on a Friday evening. Once I got the water at the main shut off, I called Thorough Plumbing and Jeff was over within the hour to make the repair and get the water to the house back on. As the name suggests, he was extremely thorough and explained why and how it all happened and the best option for moving forward.
The pricing seemed very reasonable given the circumstances and we will definitely be using Thorough Plumbing for our future plumbing issues. Thanks Jeff!
I had outstanding service with Jeff. He is very professional and knowledgeable. He responded very fast and had great customer service.
Stefan Peterson
2 years ago
Jeff is awesome!
His knowledge, skill, and professionalism are second to none.
We would recommend his services to anyone and consider him to be OUR plumber.
Our water heater broke and thanks to Jeff and his wife who came to our rescue immediately, we were able to stop the flooring and had hot water to shower last night. So grateful that we found them through Next Door. Highly recommend this husband and wife team. Cannot be happier!
arlene clark
5 months ago
My hot water heater wasn’t heating properly, and thorough plumbing came out the same day. They got us up and running in no time. We will use them again!
Jeff just left my home. My 1st time using their service. It definately was a dirty job. He was great!! Did a wonderful job and did it with a great attitude. I would definately recommend you useThorough Plumbing the next time you have a plumbing problem.
100% IMPRESSED! Jeff was a straight shooter and a plumber with incredible expertise. He quickly diagnosed our issue and presented multiple reasonable options. My husband and I were beyond satisfied from start to finish. We highly recommend Thorough Plumbing!!
Outside pipe split from the cold weather. Jeffery was very Thorough and professional.Will definitely use again and also recommend!
Very professional, very well mannered and treats customers with respect. Does not try to sell you something you don't need. He actually helps a person. Offers help without nickilng and diming you to death. He is patient and explains what he needs to do. And, most importantly , why it needs to be done a certain way. But, he will give you options. The quality of work is excellent. I will continue to use this person and this company because they are dependable, respectable and do quality work. Thank you, Thorough Plumbing!!!
Mythili LLC
11 months ago
We had a situation where the condensation water from the AC unit was not draining through the bathroom sink and instead was overflowing. Jeffrey and Shana (hope I have the spelling right) came out in quick time and fixed the issue. They were professional and thorough. Not only that, Jeffrey also explained how to do regular maintenance on the AC unit in order to avoid this issue from recurring. They also fixed faulty plumbing beneath the sink for free !! I’ll definitely use their services for plumbing issues and recommend them for all plumbing needs.
Jeff was indeed thorough in investigating my leak. I had wet carpet in back downstairs room with no apparent water source, so I was afraid it was a slab leak under the floor. After looking everything over, he determined it to be toilet seal leak where water traveled to where we are having issues. Minimal opening into sheet rock to confirm and photos to prove the point all a very reasonable price. I would highly recommend him.
Thorough Pumbing kept me informed on the status of my service appointment. Jeff was on time. He did a great job of explaining what needed to be done and how it needed to be done. He was fast and efficient and did a thorough, quality job. I highly recommend Thorough and Jeff.
They are the absolute Best!!
Corey Jackson
6 months ago
Was able to get a quick appointment. Plumber was professional and honest.
Jeff was very helpful, thorough, professional and courteous. Very personable. I will refer this company to family & friends! Great job! Thank you! 👍🏽
Professional and kind! Also very responsive and fast.
Jeffrey was thorough and amazing! He found the leak that another company was unable to find and completed the work in a timely manner. He had to tear up the front flower bed to fix the pipe that was leaking and you would never know he was there, he cleaned the area up so well. I would highly recommended him and he will now be our go to plumber for anything major or small. Thanks, Jeffery!
Jeff and his team are absolute professionals. They are extremely skilled at what they do. Fantastic work installing a water heater. What I also really appreciate is the level of education you get from Jeff and Andrew. They spend the time to explain how things work, pros/cons, why things work the way they do, in a very succinct and patient manner. Recommend Jeff & Team without any hesitation!
So glad I found Jeff with Thorough Plumbing. He was very quick to respond to my inquiry and was able to set up an appointment soon. I got email and text reminders about the appointment and a text when he was on his way. He arrived at the appointment time and quickly diagnosed our faucet issue. He was very honest about it only needing a simple adjustment. So thankful to have found a plumber for all of our future plumbing needs.
Jeff always does a good job. He and Connor worked in the blistering heat today to take care of some things that required digging, and digging, and digging. Today was supposed to be a consultation. He was able to fit me in for the actual work. Thanks Jeff!
Outstanding service. Jeff came over on a Friday, same day service call. He gave me an honest quote and performed the repair without hassle. I will recommend this company to my neighbors and will call again when I a plumber I can trust. Thanks Jeff!
Sharla Francis
a year ago
Jeff was absolutely amazing. I got his information from several other people in my area and he did not disappoint. Fast, efficient, kept me informed of the progress, left the work site in good condition (outside pipe he had to dig up), even gave me hints and tips on other items I'll should be watching. I will definitely use him again. Thanks, Jeff!
Vikas Trehan
10 months ago
I needed the plumbing leak detection test due to part of the house/foundation had lifted by 1 inch. Jeff was ontime, walked me through the process and what each step entails. I shadowed him during the test and he took time to explain me what he was doing. There was no leak detected and he walked around the house and pointed me to what could be the possible causes e.g. over watering, leak in the gutter close to the suspect area of the house. I highly recommend Jeff for any plumbing needs.
Thorough Plumbing will continue to be my go to for future plumbing needs! Quick turnaround time, great communication, polite, fair pricing and left the work area cleaner upon completion. I had a need to replace 2 faucets, he communicated with me the timeframe and expected reminders (text and/or email) for his arrival, wore booties in the house, reviewed the work to confirm we were both on the same page, explained what was optional vs providing a quote for doing the work now and after we agreed upon the job he got to work. The calcium buildup on the countertops was keeping the faucets from turning on and off smoothly, after the job was complete the calcium buildup had been cleaned up on the granite and faucets were back to new again. Jeffrey also asked for feedback in how the booking of the appointment went to ensue a process of continual improvement for his customers. Thank you!
Jennifer Martin
3 months ago
Was very glad I gave them a call. They were out in a day or two and gave me a couple of options for the bathtub leak. Work was completed and Thorough!
I couldn’t be happier with Jeffrey at Thorough Plumbing. He took the time to answer all of my questions and went above and beyond to get the issue resolved. I will call him again in the future for any and all plumbing needs.
Great service and job WELL done
Thank you.
Sink in kitchen done right.
Andrew Wagner
2 years ago
I had a water valve that broke and called Thourough at 3:00pm on a Saturday and he came and fixed it after he finished the job he was currently at. He was extremely professional, nice and friendly. Great customer service, highly recommend!
Jeff was extremely professional He provided excellent service and went out of his way to be helpful. He provided all the possible scenarios related to repairing the leaking shower faucets so I would not be surprised with possible costs. Fortunately worse case scenarios were avoided, but I was fully prepared either way. I highly recommend him and his company and have saved his information should I need plumbing services in the future.
Graeme Timmins
10 months ago
Had a great experience, turned around great service quickly. Very friendly and professional.
jeffrey hall
9 months ago
Marguerite Martin
5 days ago
I was very satisfied with the service and would recommend Thorough Plumbing. Jeff is very knowledgeable and explained what he was doing.
Karem Hocking
a month ago
Great service all around
Kathy Horner
8 months ago
We had two outside water faucets replaced with frost-free hose bibs and the plumber wrapped the pipes for better insulation.
Due to the recent February Winter Storm, a frozen pipe had thawed and burst. I found Thorough Plumbing after calling approx 20 plumbers since many Texans were going through similar problems. They were able to come to my home the very next day & correct the situation (I was incredibly fortunate with that). They were honest, professional and very nice. All costs and procedures were explained clearly. Their pricing was very fair. I will be definitely using Thorough Plumbing in the future.
Just wanted to leave another review. We have continued to use Thorough Plumbing since our last review and Jeff continues to provide excellent service and has continued to be very dependable. Will continue to use Thorough Plumbing in the future.
I called several plumbers to get quotes on replacing the valves/hoses under the kitchen sink and installing our new kitchen sink. He was the only one that would physically come out and give us a quote. He was very responsive and professional with good pricing. Definitely recommend.
Kevin Spratlen
2 years ago
He was prompt to call back and was very knowledgable and got the repair done fast
Can’t say enough good things about the service I got from Jeff today, Bottom to top professionalism and a very THOROUGH job! Had to replace a tankless water heater (under warranty) and he not only called the manufacturer to help me get it replaced but also picked up the new tank, installed it, and dealt with hauling away the old unit.
He gained a customer for life out of this experience.
Danielle Hair
a month ago
Jeff and his apprentice were great! They replaced our water heater today with an industrial equivalent. Very knowledgeable and took the time to show us how to properly maintain it and adjust the settings. They even hauled off the old one for us and left zero mess behind. Highly recommend!
Catherine Walther
2 years ago
Replaced gas pipe riser on pool heater. Kept me informed every step. Initially, had difficulty getting parts so he drove all over town to secure all the parts for the project. The same day, the trench was dug and pipe installed. Only wait was waiting for inspection but still only two business day. I would definitely hire him again for any plumbing needs.
Excellent service, City tried to pass the buck and claim it wasn't their issue and to get a plumber. Thorough Plumbing came out examined everything, pointed out exactly where the issue was(City side of water meter) and then even called the city back on our behalf to get them back out to fix it. Couldn't ask for better service!
AugustGreen0606
2 years ago
Jeff, our plumber was absolutely amazing! My wife and I are first time home owners and ran into some issues with both of our showers. Jeff came and fixed everything, but what made him stand above everyone else was his ability to set expectations and to help a new home owner like me, better understand the plumbing in my home.
My wife and I will be reaching out to him from now on. We highly recommend him!!!
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