Best High Pressure Sewer Jetting in Phoenix AZ

I recently had a plumbing emergency that flooded my neighbor below. I called DiamondBack and they send me a technician. Nick showed up right away. He was very professional and explained exactly what happened with the plumbing. Nick made the repair through a very small cut in my new cabinets and he was able to save my brand new kitchen from being torn apart and saved me thousands of dollars! Nick is a true professional and I will hire him again and recommend him to others!

Always there when you need them

Did a wonderful job

He was fast and convenient Orlando is the best

Jesse B. is the consummate professional as well as a personable man. He was extremely thorough in his explanation of the various possibilities creating my drain issues. He went to work on the drain and was finished within a very short time, leaving the job site cleaner than he found it. It is refreshing to find these qualities today, and I wholeheartedly endorse him to all! Thank you, Jesse, for your customer service!

Went above and beyond! My water heater blew up and Robert Edwards, the owner along with his son, came out at 10PM at night and made sure the water heater was turned off and then he helped me get Copper State out to start up the fans! He didn't charge me a dime and said If I decided to go with him to replace the water heater he would do a great job WOW, of course I used him! I'm a VP of Business Development at Equity Title Agency and I get asked by Realtors all the time for referrals...Edwards Plumbing is at the top of my list!

Our older Moon Valley home has some tricky plumbing. Alex and Jr really took the time to listen to my wife and I, and understand our needs prior to the work. In spite of difficulties, they worked hard to fix my plumbing issue, and left the place neat and clean. These guys are friendly, knowledgeable, and hard working. Price was exactly as anticipated, and given the work effort, turned out to be a huge bargain for me. I have a new plumber!!

Jaz was very nice and friendly. Once he had authorization to repair the A/C, it took him no time at all. Saved us from these hot and humid temps and saved us from having to go to a hotel. We appreciate the great service. Thank you!

I would like to share my experience with Reddi Services/Jan Ashford Plumbing. First let me explain the 2 names. Redi-Services is who I called, but Jan Plumbing is who showed up.

On Sunday September 8th I needed the service of a plumber. I will try to explain my displeasure for the company and service in a chronological order.

I called at 6:30am and they assured that I would be the first job of the day, I was told I would receive a phone call at 8am when Dispatch opened. At 8:30 after no phone call I headed to the store to get the parts to fix the leak myself.
ISSUE 1. They never called back, I had to call them

I purchased the $23 in parts and called Reddi Services back.They said a plumber would be there shortly. I now had bids from other plumbers I had called. Average cost was $100-125
Jan Ashford Plumbing (sent by Reddi Services) showed up around 9:15am. The plumber quoted me $260. I was able to get the price reduced to $221 and agreed to do the work. The Plumber then told me he was going to use my parts I just purchased. I asked if he had his own parts and he said yes, but will have to charge me more.
ISSUE 2. The price was double what I had already been quoted verbally.
ISSUE 3. The plumber asked to use my parts or who would charge me more money than his already inflated price.

The repair took approximately 30 minutes as I was working in the yard nearby and noticed the water was back on. I walked over and he said it was done. It was then I pointed out that his repair was leaking. He seemed frustrated and said he would have to charge me for more parts to fix the leak.
ISSUE 4. I had to point out the leak to the plumber. I paid for a professional to fix the issue without leaking.
ISSUE 5. The Plumber wanted to charge me more money to fix his faulty work.

Another 30 minutes went by and he was able to finally fix the leak. I asked him to cover the pipes back up and he acted as if he was doing me a favor and then used my tools to do it.
ISSUE 6. I didn't expect attitude to cover the pipes back up. If I had not asked they would have left with the pipes exposed in the ground. They didn't bring any tools to do this, so I guess they are not equipped to fix repairs under the earth.

I now I had several bids returned back to me from other plumbers. All were less than $150 to do the repairs based upon several pictures provided and descriptions of the work needed. At this point I felt as if I was being price gouged. The repair if he had done it correctly the first time only took 30 minutes as I had most of the prep work done. With me supplying the pipes and fittings that means I would have been charged $442 per hour. My cost was $221. Reddi Services states they don't charge a trip charge and will give you a free estimate. Let me repeat that. If he had repaired it correctly the first time in the 30 minutes, I would have been charged $442 dollars per hour (1/2 hour at $221). Even with having to cut his leaking repair off and re doing it was just over an hours work. This was still over $200 per hour for a plumbing job that most plumbers in AZ charge 80-90 per hour for labor.

We are a smoke free family, and while I was working outside, I could smell cigarette smoke. I found the plumber sitting on the ground smoking while he was working.
ISSUE 7 The plumber was smoking on my property while working.

I tried to pay with a credit card and was told I would be charged 10% so I paid in cash.
ISSUE 8. wanted to charged 10% extra to pay in credit.

I contacted Reddi Services to express my concerns I have outlined above. The end result was an offer of $40 refund not the $100 I requested. I declined the $40.
ISSUE 9. I attempted to resolve this with management but was only offered a $40 dollar credit and no real apology for their performance.

If you want to be price gouged, have the repair done twice, supply your own parts, have the worker smoke on your property, and try to again price gouge you to use your credit card, then give Jan Ashford a call, Im sure you wont be disappointed.