Best Air Conditioner System in Phoenix AZ

Three years ago, we had a water softener and a Reverse Osmosis system installed by Parker and Sons through Costco. It has been nothing but constant aggravation and persistent lies on the part of this company. We were told that the water softener would regenerate less often than our older system and that it would use less water in doing so and the regeneration process would take place every so many gallons of usage. Well, there was no truth in that. I am awakened nearly every two or three mornings at 2 AM at the sound of the system regenerating. We had called about this, and we were told that they would see to it that the system would be reset to regenerate as per usage. After two or three visits on their part, we were told that “it is what it is”, and that it would regenerate more often than what was incorrectly stated by the initial representative and the prior technicians. In the meantime, they also told us that the filters on the RO system would not need to be changed more than once per year. At 2:15 AM, six months after the installation, I would get text notifications every single morning that the filters needed to be changed. At LEAST four times they insisted that this was resolved but it took until last year for that to finally be remedied. This past Monday I called at 4 PM to set up an appointment to have the filters changed, which was needed, and so that I would not be awakened at 2:15 each morning with these text notifications. I was told by the person who answered (who, BTW, had mentioned that he remembered me because of the mispronunciation of my last name) that a technician would arrive between 8 and noon on Thursday. At 11:45 on Thursday I called to see if a technician was still going to arrive, and they had no record of my having called for an appointment. That is the second time that they did that to us. They informed me that they would send a technician between noon and 4 PM. The job was completed. From that next morning, onward, I have been receiving text notifications at 2:15 AM that the filters need to be changed. I made them aware of this by calling them as well as by emailing them and they insisted that the technician reset it. This morning, after having been awakened again at 2:15, I decided to remove the batteries so that it would disconnect from the Wi-Fi. Thank goodness that I did, indeed, go under the sink. The filter (or filters) was (were) improperly installed and my cabinet was flooded. They are supposedly a 24/7 company, but they are useless and incompetent. I called Costco to notify them of the situation and they told me to keep calling Parker and Sons. When I did call back, they told me that I would be scheduled for Monday for between 8 and noon. Poor quality, incompetent service, poor customer service, and misinformation! A manager will be arriving today, Sunday, to evaluate the situation. In the meantime, my cabinet is ruined, and the aggravation is mounting. Now we are also worried about the possibility of mold. I would avoid this conglomerate of a do-it-all company, like most large businesses whose volume is more important than quality and customer care.

At first I was in a bit of shock at the cost of the repair, but then after seeing the amount of work that went into replacing pipe under an existing concrete slab. The house was built back in the late 70's or early 80' I beleive. They could not cut the concrete where the pipe goes and the amount of hand digging done was a lot. I appreciate the amount of effort and time involved. They did very professional and quality work. I am glad we won't need another job done like that again, because like I said the cost was not cheap.

Juan B, Senior Technician, from Donley was outstanding. After two other technician's put a bandaid on our air conditioner, Juan figured out why the system kept going off, and was able to fix the problem.
Thank You Juan!

If you live down in Maricopa, request Isaac to come out to your house to check out your AC. He's the nicest guy you'll ever meet and will explain all of your options and give great suggestions.

The tank of our toilet was leaking. He was able to analyse the situation, offer a reasonable quotation, and resolve the issue fast. I would utilise this service again without a doubt.

Gary from Day and Night came to repair our AC. He was friendly and informative. He had a great way of explaining what we needed and repaired our AC in a timely manner. We have used Day and Night before and we feel they have fair pricing and do a great job.

The staff was so helpful and friendly. They showed up on time and their work was very fast and clean. They made sure I understood how to work the new ac unit before they left and answered all my questions. Definitely using them for all my maintenance updates.

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