Best Drains Clear in Omaha NE

About a week or so ago, I noticed the sink in my upstairs bathroom was draining slower and slower . . . pretty much by the day. So after perusing the listings on Google, and after many attempts at other services, I came across this company. I told Bill, the owner, my issue and asked how much to fix it. He told me it would be 75.00 + tax which would make it about 80.00 and some change, but he could not get to it until the next day which was Wednesday. I set the appointment for Wednesday at 2 pm. Wednesday morning Bill called and said they were being held up by a big job and he would have to push my appointment back to 3 or 3:30 pm. I agreed to this. SO FINALLY AT 4:35 pm, one of Bill's employees shows up, I showed him to the sink and left him at it. About 30 minutes later he comes downstairs and asks me if there was any extensive work done previously on the upstairs pipes. I told him yes about 5 or so years ago, there was some pipes replaced and they had to open the wall in my bedroom to do it. He tells me that he couldn't snake past a point in the piping because of some kind of blockage or sharp turn . . . SO I WOULD HAVE TO GET A PLUMBER OUT TO POSSIBLY OPEN THE WALL AGAIN IN ORDER TO GET TO THE ROOT OF THE CLOG! I stood back and looked at him and asked, Aren't you a plumber?, he says, No, I'm just a drain guy . . . So I asked him was the sink still clogged, he said yes. So I went back upstairs and sat in my room while he gathered his things, after he wiped up whatever mess he made in the bathroom.
Unbeknownst to me, there was a 50.00 service fee, he didn't charge me the extra 30.00 since he wasn't able to get the drain unclogged. THANKS!!! So I paid 50.00 for this guy to show up over 2 and 1/2 hours late, further clog up the pipes, leave dirty brown water standing in the sink (which he could've taken the pipe off and let the crap drain into a bucket and then dump the bucket into the toilet! But I guess that would've been too much like right!) And then to make matters worse . . . HE'S JUST A DRAIN GUY?!?! When somebody shows up to my house with PLUMBING written on the side of the van, I EXPECT A PLUMBER! And instead of ME having to call somebody else . . . why didn't he call his boss and ask him to come to the house to further assess the situation?!?!

I called Bill, told him I was not happy at the virtual non-service I got, and the mess that was left behind, not to mention that I felt like I paid them for nothing! Also upset that now it is up to me to get ANOTHER plumber to come out and fix what they didn't fix. At first he sounded as if he were going to come out, but I told him I wasn't at home because I had to be somewhere at 6 pm, and that I wasn't happy about his guy being late either. In the end Bill half-way apologized and said he would say something to his guy about leaving a dirty sink with standing water. I also told him there was no discussion of this 50.00 service charge. He told me that he should've charged me the full 80.00, but since he didn't get it unclogged he only charged me the 50.00...

NEVER AGAIN!!!

UPDATE:

Roto-Rooter was out here this morning, he too was a drain guy. Difference between him and this clown organization from yesterday? He didn't charge me for not remedying the clog, and he didn't leave a mess!

I called Bill and told him I wanted my money back, because there was no previous talk of a service fee, and the aforementioned regarding Roto-Rooter. This fool had the nerve to tell me (without ever stepping foot in here), that my pipes were not up to code, and something about his guy not being able to go through the toilet to unclog the drain. I asked him just how in the hell he came to that conclusion? He says because he's been doing it 20 years ..............

I again demanded a refund, he refused, I told him I hope that's the last 50.00 he ever gets, I'm calling the BBB, and he just might end up on the news!

YOU WANNA F WITH MY MONEY? YOU WANNA GO HARD?! WATCH THIS!

FROM NOW ON . . . I ONLY DEAL WITH NATIONAL CHAINS OR LARGE LOCAL COMPANIES!!!

I called Perfect Plumbing because I had a leak and a bad smell coming from under the kitchen sink. I was scheduled right away and was told the tech would give me a free estimate before doing any work. On the day the tech arrived they called me 30 minutes ahead so I was able to go to work right up to appointment time. The tech that arrived was very polite and respectful of my home and me. He was able to diagnose the problem immediately as a loose pipe and repaired it quickly with no new parts. When he was finished he took time to explain what the trouble was. I asked what I owed and he said nothing since the problem was minor. I was shocked. I said surely I at least owe for the service call since I took him away from other customers but he said no, no charge. I then called the owner and again offered to pay a service charge but he also said no charge. I have to say in all my years experience working with contractors, this is the first and only time one has ever performed work and refused to take payment. This company's honesty and integrity is above and beyond any I have ever worked with before. My husband and I are not handy people so if we were told the repair needed new parts and a lengthy repair, we would not have known the difference. You feel so vulnerable calling contractors and just hope you picked one that will be fair and honest. I can tell you without a shadow of a doubt, Perfect Plumbing is an honest, ethical company who's employees are knowledgeable, efficient and respectful. I will be referring all of my friends and family to this five star company from this point on.

Great set of guys able to explain the issue and fix the problem.

The service was great. Tom Marchese was able to fix the problem quickly once the part was available. Very knowledgeable and was able to give me some tips for what I may need to do when I replace my water heater in the future. Thank you, Tom.

These guys are total professionals. They showed up on time, got the job done, were completely honest with me, and saved me a ton of money had I gone with the bigger companies.

Friendly and professional. Finished the job faster than I expected and the fee was very reasonable. They will be my go-to from now on.

My water heater was leaking when I got home.
I called Dan told him what was going on.
He went immediately to get a new water heater and was at my home within an hour.
Dan installed and explained everything he was doing and what I would need to do each year with the unit. Dan was very professional and he definitely takes pride in his work. Dan’s pricing was more than fair.
I will be having Dan do work for me in the future and I will recommend Dan Fay Plumbing to anyone.
Great experience!

Thank you Avery!