Best Ductless Systems in Minneapolis MN

They installed my gas dryer. They were HELLA fast, friendly, polite. They even took the time to give my cats some love. Great experience! Highly recommend these guys!!!

Professional and job completed timely & questions were answered regarding water heater. We thought hot water wasn't up and running but it just took longer then the required 1 hour, probably 24 hrs for full hot water. They were going to have a service tech come back out to check but called to informed it was already resolved.

Cameron came today for our smart club maintenence on our a/c. He was fantastic! He called 30 minutes before arriving to let me know he was on his way. Once he got here, he was polite and efficient. Thank you Cameron and Standard!

Darius was very friendly and professional. Our heating system was malfunctioning, and he offered some options to sort it out. He was able to make the repairs same day. Thanks!

Since 6/19, we have had (and continue to have) the single most negative experience we have any had with a business, with Genz-Ryan relating to the replacement of our heating and cooling system. We have tried to get Genz-Ryan to correct the harm they caused. But while they have said they would refund the amounts due back to us, they have failed to do so. We may still need to proceed with contacting the MN Attorney General, Department of Commerce, and Better Business Bureau.In brief:-Genz-Ryan’s sales team initially persuaded us to allow them to charge $27,930.99 to our credit card for a suite of high-end, high-efficiency furnace and heat pump products because they represented the products would be the highest-end products manufactured by the brand Amana. Genz-Ryan also represented that we would receive that manufacturer’s lifetime warranty, and a separate Genz-Ryan warranty, that would ensure we would never have to pay to repair or replace the products (if that became necessary).-The charge also included several thousand dollars for an air filtration system Genz-Ryan’s salespeople said would make our air clean and safe. Then, we did research and discovered that the system would create significant quantities of ozone in our home, and directed Genz-Ryan to remove that system from our project and refund us the associated sums. Despite promising to refund thousands of dollars for that system, Genz-Ryan has failed to issue that refund.-Furthermore, after charging our credit card $27,930.99, Genz-Ryan promised to provide us with a pre-install written invoice identifying the specific high-end Amana products for which they had charged us. We diligently attempted to make Genz-Ryan prove that they were actually going to install the specific products they had “sold” to us. Genz-Ryan then failed to identify the products prior to install. They also failed to deliver the products to us early, for us to see in person, as promised.-On the day of install, we noticed that Genz-Ryan appeared to have installed different equipment than what they had promised. As confirmed by the technician on-site (and later by the company itself), the equipment they had installed was from a different brand we had never heard of and never agreed to purchase. This brand also did not carry the warranty for which we had been charged. When confronted on why they had done so, Genz-Ryan installers said that their manager had told them to install the different products because he had called us and we had authorized him to do so. Those assertions were completely false. We never authorized Genz-Ryan to charge our credit card or do our project wherein cheaper and different products with inferior warranties that we did not want would be installed, without our knowledge.-After originally claiming the different products were “basically the same,” Genz-Ryan managers eventually acknowledged that they do in fact sell those products for thousands of dollars less than the products they had promised to (and charged to) us.-After Genz-Ryan installed the unauthorized furnace/heat pump without our consent, those products immediately failed, and remained in a dysfunctional state for several days with 90-degree temps.-We have been trying to work with management to remedy the significant financial harm caused by their inaccurate representations, lack of disclosure, and unmet promises. We have asked Genz-Ryan to correct their errors by removing the unauthorized equipment they installed without our consent that we never agreed to purchase, and by refunding the large sums they charged us for products we did not receive.-Finally, the customer service has been the worst we have experienced. We have been routinely ignored and hung up on by Genz-Ryan’s management. When they have committed to getting us an answer by a specific time, they have not done so. They have acknowledged they need to make the situation right and will refund us, but they have not, despite our repeated efforts to get them to do so.

Nick very informative, professional and friendly. He saw the problems and offered me several options on what to fix and how much each thing would cost.He was professional and knew exactly what to do. He did what he could while waiting for additional supplies. After the supplies were delivered he was able to finish the job quickly.

Water heater went out on Sunday, went to Deans website filled some info and little while late I got call from a person setting an appointment for Eric to come out Monday. I knew I needed a new water because it was leaking badly. Eric made sure I needed a new unit and set up the paperwork. Tuesday Nolan came out and replaced the unit. We were with hot water in about an hour. This was really full service, and it started on Sunday. Thank you Deans people for great help.

UNPROFESSIONAL - GO ELSEWHERE.
Called to make an appointmen but never got a call back and no appointment was set up. Reached out to again - gave them another chance. He seemed annoyed I was messageing him. He spat out a random time and then never showed up. I got no call or message letting us know he wasn't coming. It was clear he never wanted to.