Best Residential in Milwaukee WI

These guys are awesome! Super responsive and honest in their repairs. I’ve had them out twice for service and they’ve been great to deal with. Thanks Bryan and John for saving the day for me again!

The floor drain in our basement backed up after a load of laundry. After reading many positive reviews we went with Tuffy’s.

The following is a summary of our appointment. I will itemize my issues (there are many) for easier reading.

1. The two employees did not introduce themselves upon arrival.

2. The older employee was slurring his speech and could hardly walk. The company said (after the fact) that he has a disability, but he could easily have been mistaken for drunk. Disability or no, his condition affected his ability to do the work in a safe and efficient manner. I’m glad we weren’t paying by the hour.

3. This employee was so unsteady on his feet that he was holding onto the copper pipes in our basement ceiling and running into items in our basement. Our young son was interested in watching the work, but was sent upstairs for fear he would be injured by this employee.

4. The employees did not listen to my wife when she tried to tell them where the access pipe was. They proceeded to move boxes and items in our basement even after my wife asked them to stop. Communication may have been better had the older employee been able to speak clearly. The younger employee hardly spoke at all.

5. The younger employee dropped their large piece of gravy equipment halfway down our basement stairs.

6. The older employee began to cut the cap off our access pipes without asking if this was ok. My wife had to stop him to get an explanation. Clearly it needed to be done to complete the work, but again, he couldn’t communicate clearly. At $40 per cap, this is not something you just do without explanation.

7. After the employees left, I noticed a large puddle in our driveway. Upon closer inspection, it was URINE. We have a dog, but he does not urinate in that quantity, much less on the driveway. I smelled it. I’m positive it was HUMAN URINE, in the location of the work truck door. The only explanation I can think of is that one of the employees pissed in our driveway. Perhaps it wasn’t overtly malicious...perhaps one of the employees pissed their pants. I’m more inclined to believe that they used a bottle to piss in while on the road, and decided to dump their piss in our driveway. Regardless, this is inexcusable.

8. I wanted to contact the company the evening of our appointment, but my wife, who was visibly upset over all of this, said she would contact the company the following day after she had time to calm down. When she called, we were berated for not being more understanding of the older employees condition. No apologies. Only unkind words.

In summary, the work that needed to be done was eventually completed, but our experience with the employees was poor. The employees that did work for us were bumbling, at best. The word I’m more inclined to use is “incompetent.” Were a simple disability the only issue, I might be able to give a more positive review, but I cannot overlook the safety issues, the lack of communication, or the PISS in our driveway. On top of it all, the company was not able to offer an apology. Would not recommend.

Leaking faucet that I couldn’t figure out was fixed in about two minutes flat with just the assessment. So qualified he makes it look easy!

I recommended this company to some friends because I used Dickenschrauf in the past. This time they were a NO SHOW and didn’t have the courtesy to notify their “new customer”! They waited patiently for this irresponsible plumber! Never again will I recommend this company! I’m embarrassed that I expected them to show up for a confirmed appointment.

I love this guys

Had to have work done on Saturday which I knew would lighten my wallet...however, Andy did a great job clearing clogged toilet and tub lines. Very informative as he did the work, and neat and clean throughout.

Excellent service and they stand by their work! I had an emergency plumbing situation due to a leaking toilet and they were able to respond quickly and professionally to solve the issue. I plan to use them again shortly for additional work and would recommend them to anyone needing 24-hour plumbing service.

I hired Justin to clear a backed up lateral at my home. He was timely, professional, and got the job done quickly. He was very thorough in his work and clean. I would highly recommend Cream City Drain Cleaning. I will definitely use them again for any issues in the future.

As a remodeling designer, I have partnered with and confidently recommended Budiac Plumbing for more than ten years. With decades of plumbing experience in the field, and a competent and helpful office staff, products get ordered on time; our projects go smoothly; and we talk through various options when needed. There's no HGTV drama which only belongs on TV, not real life.

Great job by Badger Underground repairing a partially collapsed sanitary line at my mom's house. They televised the line to isolate the problem, promptly submitted a clear and helpful bid, then professionally managed the excavation and repair with minimal disruption. The team was easy to work with and communicated well via email and phone when needed. The work was done on time and on budget. Many thanks Badger Underground!

I found Ruepert just by googling for a plumber. I called them because they were highly rated. I spoke to Joe and made an appointment. This guy is so professional. He stayed in constant contact..made a courtesy call, arrived when he said he would. Only performed work that was necessary. Reasonable rates. I will definitely call them whenever I need a plumber.

Very professional, timely and does quality work. Issues with hot water heater fixed promptly.

Highly recommended! They were speedy and able to fix my issue! Will use again!

This week we came home after being away and found our outside hose bibb had cracked and had been gushing water for 8 hours, we turned off the pipe indoors and got the water to stop but had flooding in our basement just due to the sheer amount of water on the outside wall. We called VIP and they promptly came. We wanted to see if there was any other damage to our piping internally and to locate if that was the only issue. The employee from VIP was here for 15 minutes, said he could replace the hose bib, said our guess was right. When we called to schedule there was no information about them charging just to come out and we weren't told pricing until we got a bill in the mail. The bill was for over $200 dollars. The average price for a hose bib is $10. We were frustrated with the low level of service, lack of insight, and excessive pricing for 15 minutes of something, honestly I could've done myself. Won't be using them again.

Needed some plumbing fixed up! Great choice I made calling Milwaukee Plumbing. GREAT guys that worked amazingly proficient and in a timely manner. 2 great guys came over and took care of the problem! VERYpleased. Thanks a million!