Best Commercial Air Conditioning in Memphis TN

Tech billy was very good and helpful

The Best plumbing and A/C company in Memphis

I wish I could give 0 stars.

We had a water heater issue and got in touch with this company through a home warranty company. They promptly scheduled an appointment and came out in two days. After the diagnotics, the contractor said he'll need to order a part, and if it was a available locally it should be fast, or it would take 3-5 days. He also sent a sales person the next day to pitch tankless water heaters. After we decided not to go with the tankless water heater, things went downhill and this company became unreachable. (1) Calls were on held for a long time and then went to voice mail. (2) When I reached someone, after a few days, they said there was no part locally and they had to order, so they will call us back in 3-5 days. (3) After a week, after leaving two messages and no call back, I was able to reach Best Care. The person who answered the phone, a Melinda, said she could see our home address but no notes. She claimed she was having computer issues and had to email her manager, who was in a meeting at that time, about the order. (4) I then called the home warranty company, who said they have yet to receive a diagnostic report from Best Care. They warranty contacted Best Care while I waited on the line. I was told by the warranty company that Best Care said they sent in the diagnostic report, but the warranty company did not have them. This resulted in the warranty company telling me to use a different contractor before I even asked. Taking care of customers is not this company's top priority, and the way they gave inconsistent answers does not make me feel comfortable doing business with them. If you have a choice, stay away.

Worst Service ever! Don't have a clue what they doing. Never Again