Description
HVAC and Plumbing replacement and repair service in the Greater Memphis, TN area
SERVICES
A/C system maintenance, A/C system repair, HVAC duct & vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Repair HVAC, Thermostat repair, A C Unit, A/C, Air Conditioner, Air Conditioner & Furnace, Air Conditioning And Heating Systems, Annual Maintenance, Annual Maintenance Agreement, Clogged Drains, Drain Cleaning, Drain Replace, Furnace Serviced, Garbage Disposals, Heater Maintenance, Heating And Plumbing, Home Shield, Home Warranty Service, Hvac & Plumbing, Hvac And Plumbing Services, Hvac Service & Installation, Hvac Service Calls, Hvac System, Leaky Faucets, Leaky Pipes, Light Commercial Air Conditioning, Light Commercial Air Conditioning And Heating, Maintenance Service Call, New Furnace, New Heating, New Heating And Cooling, New Hvac, New System Installation, Plumbing, Plumbing Needs, Plumbing Repair, Preventative Maintenance, Repair Hvac, Residential And Light Commercial, Service Calls, Sewer repair, Tune-Up, Warranty Service, Water Heaters, Drain cleaning, Faucet installation, Garbage disposal installation, Plumbing leak detection, Sewer cleaning, Water heater installation, Water heater repair, Water tank installation,
Reviews
Reggie Crenshaw
10 months ago
Bobby provided an excellent diagnosis of the problem.
Lyndie Eubanks
2 years ago
Used our warranty company and Rescue Your Air & Drain were assigned to us. We had water backing up in our downstairs bathroom and couldn't find the source. Also had an issue with our valves leaking on our washer. Fred and another technician came out and were super pleasant and professional. I showed him to the bathroom and he immediately knew what the issue was and what to do to resolve it. He explained what was causing it and why. He worked with the other gentleman and they were able to unclog the issue. I really appreciated him taking the time to explain what was going on with it. He also explained the other issue and fixed it as well. Both gentleman were super pleasant and professional. I was so happy to see they both knew what they were doing! After working on the sink, he called me in there to show it was draining with no issue now. Truly appreciated his patience with me asking questions too!
Very knowledgeable and friendly. Very timely and actually arrived same day. Highly recommend
Andre, the tech was very knowledgeable and went beyond to fix the issue I had
Eternal Flame
7 months ago
Pretty Good Plumber, Reasonably Priced Id Say And Pretty Quick About Repairs
Our tech, Brandon us excellent to work with. Always friendly and knowledgeable. Wouldn’t trust anyone else with our annual maintenance.
Sharon Barnett-Myers
a year ago
Felisa Skinner
2 years ago
Fred and the other young guy came in after someone else told me i would had to spend 450 dollars fix my problem with out a issue's thanks so much you guys
Brenda Dickson
a year ago
Barbara Kizer Jones
2 months ago
Bobby was very informative and courtesy. Answered all question we had.
Chelsea Holden
2 years ago
What a wonderful, professional business! Had quite a few issues with my air and they came right over to save the day. Great folks! Not to mention they help sweet animals in need. Couldn't ask for better customer service!
Stephanie Hatchett
4 months ago
Went above and beyond, was able to complete in a timely manner, would reccommend. The tech Austan was great!!
Bobby was great. He diagnosed the problem with the inducer motor quickly. He had the system back up in under 15 minutes. I would highly recommend Bobby and Rescue Your Air& Drain for all your HVAC services.
Been without air for almost two weeks. Don’t want to answer phone calls. Technician calls 10 mins before and says it’s a 2-3 hr job to get done. We been all day on him. He says we can reschedule till the next morning. The next morning no show no calls answered and then finally woman calls and says it will be Monday. Apparently companies that do work for warranty companies don’t care. She told me that cash customers have priority. What a crock. I will never recommend them to anyone and the next time if my warranty company sends them out then I will refuse them and they can call someone else.
Terrence Suggs 23
2 months ago
Wash machine valve replaced cold water valve
Margaret Konie
a year ago
Rescue Your Air & Drain recently repaired a pipe leak in my home. The repair, although somewhat extensive in my opinion, was completed in less time than estimated. Fred and his technician were very knowledgeable and polite and explained what repair was needed and how the work would be completed. I will definitely contact Rescue Your Air & Drain for any future repairs.
Technician Bobby was very professional, was able to provide the help that we needed and helped give us the details and information about our issue with our ac
Patricia Denton
2 months ago
The young man was very kind. He needs a bonus. Because, I was not their when he got to my house. He said no worries I'll wait on you
Virginia Gardner
2 years ago
All responses were timely, the technician was knowledgeable and courteous, he cleaned up the small mess he made before he left. Repair was completed correctly in one visit. Who could ask for more?
Andre was so knowledgeable and friendly, he got my AC running again in no time, thankfully it was just a tripped breaker but he checked my coolant and my furnace/thermostats. Andre even gave me some good tips on maintaining my outside AC unit. I will certainly be using Rescue Your Air & Drain again in the future.
Rescue Your Air & Drain was assigned to me by American Home Shield for my AC not working properly. From the very first day, Jason, who was my technician, was responsive and professional. He called ahead on the day of my appointment to let me know that he was on the way and arrived on the early side of the appointed window, which was fantastic.
He was knowledgeable, friendly, and prompt. He listened to my account of what was happening and was able to quickly diagnose my issue. He also had my issue resolved completely after getting a part and gave me an informative overview of what was wrong and what he did to fix it.
I could not have asked for a better experience, which is a huge relief since it can be a real toss-up when getting service via a home warranty. But I would definitely recommend this company for HVAC issues based on my experience with them this week.
Lora Bridgewater
11 months ago
Courteous and knowledgeable.
Janice J. Smith
4 weeks ago
Christopher Arnold
9 months ago
Andre, is the best! If it wasn’t for him my review would be lower! He is professional, knowledgeable and transparent about all HVAC needs!!!
We had many people try to figure out why our upstairs condenser couldn’t keep temperature, and it was so bad the last home owners even installed a new unit, and that didn’t fix the issue. However, ANDRE did find & fixed the issue. Kudos to Andre keep up the good work!
Patrick Robinson
a year ago
Worst Service ever! Don't have a clue what they doing. Never Again
Mr. Andre was very courteous and explained everything that he was doing. I would definitely use him again.
Sharon patterson
a year ago
Hallie Hogan
3 months ago
Very professional and knowledgeable- would definitely use again. Diagnosed the problem and fixed it in less than 10 min!
We had top quality service from Mr. Andre!! After having 3 other technicians from other companies come out & tell us they cannot do the job, Andre was able to get us cooling again in under an hour!
Our issue was complex with wiring, thermostat, and package unit issues. But Andre diagnosed the problem & immediately knew the fix. He is knowledgeable, professional, and explains your issues while also giving suggestions to make your units last longer. He is very friendly and provides a great service. We will use every time!!! Andre deserves a raise & recognition!!!!!
The third company to come our about my AC and he fixed the problem, were as the other did not. Thank you Rescue Your Air & Drain
Monique Grant
2 years ago
Rescue Your Air and Drain is a very respectable vendor! The technician, Andre, is always very prompt and professional!! He’s fixed a few things for us and every experience has been pleasant! He even remembered my children and asked about them. I really enjoy the services of Rescue Your Air and Drain!
Loganathan Balasubramanian
10 months ago
Bobby did a great job fixing the problem. He tried to figure out the root of the cause and fixed it . We are completely happy about his work
Shane Fitzgerald
4 months ago
Rescue was called out by American Home Shield for a service call on a tankless water. The tech showed up without any tools and performed a diagnostic on my water heater without even removing the cover plate from the unit. He looked at one error code, after being told that it was throwing multiple codes, and that was it. The water heater itself was leaking internally, dripping onto the electrical, and ponding in the bottom of the unit. All of this tech would have been able to see if he had bothered to even take off the cover of the unit to perform a true diagnostic. Instead, they sent in a report to AHS three days late and offered to flush the system as a repair I contacted the owner, sent him pictures and videos of the leak and informed him that flushing would not repair the unit. In fact, it would most likely flood my attic. I also explained how his tech did not do his job properly by performing a true diagnostic on the unit. Instead of owning up that his tech did not do his job properly, he told AHS that I did not want to repair the unit and wanted a cash out...forgetting to mention that the unit could not be repaired and his repair was likely to cause more damage. I work in this industry and had a licensed master plumber come double check my findings and they were confirmed by him. If you are expecting quality work and good communication, I would strongly advise against using this company.
VERY professional! On time and great work!
This is the company that our insurance American Home Shield uses. They took 2 weeks from the time they were called to come look at our AC after we had another company come look and already tell them the compressor was out. When the part finally came in, they installed it incorrectly (per a our other technician we wanted to use they did not even bolt it down) and it lost all freon after 1 week. They repaired it again and within 3 weeks, the compressor stopped working AGAIN. I believe that since it was an insurance claim, they are blowing us off and not correcting the problem hoping that we will just give up and not use insurance. We have been dealing with them and insurance for 2 months and still dont have air. Horrible experience.
Latonya Huggins
2 years ago
La'Toya Lacey
2 years ago
My service was initially scheduled for a Friday and Jeremy showed up two days earlier than scheduled after reviewing the issue I was having in my home. It didn’t take him long at all to fix the problem. He did a great job!
The team at Rescue Your Air & Drain are exactly what they say they are - prompt, knowledgeable, and always looking out for the customer's best interests. Highly recommend these experts for all of your HVAC and plumbing needs!
Our Tech Bobby Brown was EARLY, definitely rare with repairmen but welcomed. He is very professional, knowledgeable and explained the diagnosis/repair clearly. AND fixed it the same day. I am so accustomed to repairmen having to come back another day after ordering parts I was completely surprised. With the temperatures rising everyday it was great to have it fixed today. Thanks Bobby for all your recommendations. We look forward to future business with Rescue Your Air & Drain.
Ron and Austan were my techs. Super polite and professional!! Installed a hot water tank and removed and hauled off old one. Cleaned up area. Within 3 hours I had hot water! Would highly recommend them!! Recommended by my American Home Shield. I got text and emails thru whole process even a text to track their whereabouts when they were headed my way! Just a GREAT EXPERIENCE!
angela caldwell
2 years ago
I assume the technician did a good job bc I have hot water. It took 17 days without hot water bc I was using my home warranty. The young guy was driving his personal small truck that looked like it belonged in a salvage yard...beat up and passenger side window was just tape...he was filthy with baggy clothes. No company logo on car or shirt, no badge or feet covers. Tracked mud in on my hardwood and got water on them. Ask me for a towel to clean up. Ask if I had a charger for his phone bc it died and he couldn't GPS how to get back home. I didn't have the same type of phone. I told him how to get to the interstate and gave him a cold soda and $10 in case he needed it. He was sweet and grateful but this is terribly unprofessional and I paid them $1070.00 for this.....
Richard Hill Sr.
a year ago
Bobby did a great job in identifying the leak in our AC unit!
Debbie Steele
2 years ago
They were suppose to be here yesterday from 10 to 2 no one came nor did they call and then they will not answer or return my messages
Sahnna Chism
6 months ago
Mr.Bobby was great he was on time for my appointment fix my problem explain what he did if I have any otter problem I would love for him to come to fix any problem he is a great technician
Krystal Lovell
2 years ago
My home warranty company contracts with them. Their air guy, Andre, is great! The guy that did the plumbing was terrible! He never put the notes in the computer, and the company never returned the calls from the home warranty company. I would NOT recommend this company. They are not professional!
Exceptional company. Great service. Highly recommend.
This place will not answer the phone. Ordered my parts last week but no updates. AHS cant get in contact either.
Shonavia Moore
8 months ago
Mr.Andre was very professional and move very quick. I would recommend him if you’re using this business.
ombir singhdelhi1
3 years ago
Contacted them for fixing my heater. Instead of fixing it. They messed up. If you are having any problem in heater or anything else never call this company.
Tamika Gatewood
7 months ago
I have slow draining and water back up in my bathtub and walk in shower. In less than 10 minutes they were here and gone. He came in the house and I explained the issue, (2 minutes ). He ran water and I showed him the toilet bubbling when water ran. (3 minutes ). He walked around the house (3 minutes) and took 2 minutes to explain the diagnosis. Diagnosis? He didn’t see an outside drain so there is nothing he can do. Well, how about you could’ve tried, snaking the toilets, shower drain or something. They were sent by my warranty company and that costed me $125 and problem unsolved. They want to charge me for running a camera for $350. That would’ve been okay if you could’ve tried snaking and the problem still existed. I actually liked the company from earlier reviews before they came out, but they flunked big time. It could’ve been due to the fact Memphis was preparing for a snowstorm within 1 hour of visit. Still, no excuse. So -0 stars from me.
Angela Carthron
a year ago
The service was awesome. The technician was very knowledgeable, he was very thorough, courteous and also professional. He solved my problem with my toilet quickly and successfully. I would definitely recommend this company and especially the technician Johnny!!!!
Melissa Prater
2 years ago
We used Rescue Your Air Through our American Home Shield Insurance. We were having air conditioning problems, blowing but not cold. The first time they came out (first of four times) the worker stated we needed a new fan and ordered us one. It took three weeks before we were notified they were coming out to replace the fan. They replaced it and stated everything should work, however he never stepped foot in the house to check to see if the air was blowing cold. We put another request in through out insurance, they came back out after a week, stayed for about two hours outside, then left, without coming into the house and said it should work and nothing was wrong. Again, the air was not blowing cold. My husband texted them again and the person responding, not sure if it was the actual worker or someone else in the company told us it was a process????? Really!!!! We explained the worker NEVER ONCE came in to the house to check the air, to see if it was cold and then tried to blame it on us saying they tried to call and no one ever answered. We, my husband and I both, took a screen shot of our call list and text messages list to prove they did not try to call or text us. Terrible service!!! Don't waste your time or money.
Anshuman Mehrotra
a year ago
First american home warranty set me up with these guys and they gave me an appt for failed AC for 10 days after. I called and the customer service person did not even attempt to look for alternative. I will not go to them.
Hootan Hidaji
7 months ago
Bobby was our tech. He did a great job. Good scheduling service as well.
debborah horton
5 days ago
All of the above
Eric Chrisman
2 years ago
Andre quickly figured out the problem and corrected it. Very knowledgeable and professional. I highly recommend him.
Bobby did a great job communicating with me about the part coming in and where he was in regards to my appointment time. If I could have a person maintenance person it would be those to young men!!!!!
Thanks for the fast and prompt service
Debbie Simpson
a year ago
The person that came out did a fantastic job, he also explained a few things to me that I did not know about. I really appreciate him doing that and he also found the problem in no time at all and had it fixed in a timely manner.
After a cheap patch job failed from the original build. A leak about ruined our day. After calling and getting Jeremy on the case all was well. He expertly identified the issue and corrective actions needed. Worked with our schedule to come the following day. Fast and efficient the work was completed sooner than we thought. While in our home he was kind courteous and professional. 10/10 would recommend.
Travis Crawford
10 months ago
These guys know their stuff! Fred Simmons arrived promptly, was upfront about expected cost and got the job done quickly and left the area requiring repair in better shape than he found it. Very professional and helpful.
Richard Bodnar
a year ago
I posted service put wrong repair tech Johnny did professional work and service will use again
Antoinette Jones
8 months ago
Andre was very professional and timely. He explained the problem in detail so I could understand. I'm grateful for the service!
Catherine Wallace
a year ago
Erinikia King
11 months ago
Tech Johnny said that he was on his way to me via text and he called which I missed bc I was at work but my fiancé was at home waiting on him. He never showed. When I returned the call being that I’m at work he told me he wasn’t coming and that he was already home and it was 20 minutes in between time. He never went to my house and then he replied that his dispatcher told him because he was already home that he didn’t have to come ! CANT GET IN CONTACT WITH ANYONE.
Grant's Global Transportation Admin Team
2 years ago
Great people!!
Delores Thompson
10 months ago
This company does a great job and employs excellent technicians such as Ron, Jarvis, and Brandon. They were concerned about my family's safety and very concientious about doing an excellent job. I will call Rescue Your Air & Drain for my future HVAC service needs.
Rickey Foreman
2 years ago
Great technician- good service. Brandon
Be very careful if you have to deal with this company, and especially if they are dispatched to you by AHS. They will misdiagnose the problem in an attempt to charge you work that DOES NOT NEED TO BE DONE, and will not answer calls, or furnish any paperwork regarding what they say is the problem. They were unlicensed with the state of AR and American Home Shield (AHS) was well aware of this when they sent them here, and AHS delayed response to fix this problem Or send another company for OVER A MONTH.
Cassandra Jackson
9 months ago
The Home Warranty Company used this company and they was really good. The Technician that came was very kind respectful and fixed it in a timely manner. As he was working he was explaining the issue to me. He called before coming and let me know how long it would be before he got to my home. They fixed the issue but I had to call them back because another issue happen after it was fixed. They sent the same Technician and he fixed it and told me step by step once again what the problem was. I will use them again. I was happy and pleased with the job that was done. KUDOS TO RESCUE YOUR AIR & DRAIN.
Sameer Bhasin
4 months ago
Bobby did a great job replacing the board in the furnace. On time and professional. Will use again.
Patrick Twele
8 months ago
I had some plumbing leaks. Austan was dispatched via American Home Shield. He arrived early, was polite & professional, and got everything squared away.
Norman Bowles
2 years ago
Knowledgeable, professional technician Michael solved the problems with a non-functioning air conditioner unit, gave good advice for the future. We will hire again!
Seadrick Brassell
2 months ago
Andy was one-time and quickly diagnosed our issue. It was fantastic that he had the part on-hand and was able to get us cool in no time flat!
Johnnie Miller
a year ago
It took a while to get the hot water heater from Lowes, because they did not have it in stock.But the same day the heater came in it was installed the same day.The technician was excellent, he finished the installation in minutes.
Debbie Rosenthal
5 months ago
Bobby was extremely knowledgeable and professional in diagnosing our HVAC systems. I recommend him highly!
Timely arrival. Very professional and courteous. Diagnosed and fixed the problem quickly and efficiently! Would definitely recommend.
Use them regularly for my semi-annual A/C and heater maintenance. Always very professional and do a great job. Anything I needed some part, the price was very reasonable.
This business/ company is horrible. You ask for appointment for service. They tell you something and do what they want. And lie about what they say to you. They made me loose work to come and wait for someone who never came. We work hard to make a living and can’t afford to miss work for playing games with a company we needed service from. Fred the owner wouldn’t even return our call and Their receptionist hung up on us. And they left us without water for the weekend. Don’t use this company if you’re serious about getting stuff fixed. We got a better company and apologized for this horrible company and situation. I had to rate a star to make a post. But don’t deserve it. After seeing other costumers comments? I see the same thing happening to many people from this horrible company and when they make a mistake they abandon you. I am out of water for the weekend because of their mistakes and abandoned their duties because of their mistakes. Don’t put your trust in them.
Kal Mine (Kal)
11 months ago
Rescue Your Air & Drain got assigned by the Home Warranty company to address my plumbing issues - Bathroom drain blockage and Kitchen faucet leaking. The technician that visited was nice, explained what was going on, and took care of it. When I needed to reschedule my appointment, I could do so without an issue 2 times. Also, a vendor must report to the home warranty in time to get the replacement parts. Rescue your Air & Drain did it on the same day and saved time.
It is tough to get them on the phone but calling a couple of times could get you to speak with someone, and they are ready to work with you.
We had an appointment today between 8-12pm and took off work. No one came out and no one called to cancel and now they won’t answer their phone … it goes straight to voicemail. Would not recommend this company to ANYONE!!
We were assigned this company through our Home Warranty Company. The gentleman was punctual and professional in assessing the source of our leak. Since our 10 year old faucet was still under warranty with Grohe, we ordered the part ourselves. Although it took about two - three weeks to get it, the company came right back out to install it. We have nothing but positive comments about our experience.
Rosalind Glass
a month ago
I’ve gotten my AC Unit serviced by other providers previously, but the level of service Brandon from Rescue Your Air & Drain provided today is incomparable. Not only did he provide critical information previous service providers have neglected to pass along, he went the extra mile to ensure this repeated problem we experienced was much less likely to occur again. I highly recommend both Brandon & the company to anyone needing fast, reliable service.
Nitosha Morgan
3 months ago
The technician was very professional, informative, polite, and repaired my A/C unit.
Jarvis and his crew are great! They removed my old HVAC system and installed a brand new system quickly and efficiently. They also installed 2 new programmable thermostats as well. They took time to give me some tips on how to take care of my system in different seasons, and they also showed me how to program my new thermostats. They were patient and answered any and all questions I had. I can't say enough good things about Jarvis and his crew. When they turned on my new system, I heard a sound in my home that I hadn't heard in a very long time...air whistling through my closed upstairs vents! If your system is 20+ years old, it's probably time to replace it.
Dustin Summers
2 years ago
Excellent service! We have used them several times in the past when our AC went out. We received the same awesome service today when our sewer line clogged. I will not use another company for HVAC or plumbing!
Bobby arrived timely. Actually called on his way over and had me explain the problem over the phone so he was prepared when he arrived. Took me up to the unit and explained the problem and what needed to be done to fix it and suggested maintenance steps to prevent future issues. Also corrected Installation errors of another company that had caused the problem. Worked quickly. Very positive experience!! Will use Rescue Air/Drain and Bobby again!
The service associate was very friendly and professional. He quickly looked I to and resolved my issues.
Heather Eaton
2 years ago
Candy Vaughn
3 months ago
I had a clog in my sewage pipes, so I made an appointment with Rescue Your Air & Drain since they were able to fix clogs for me in the past. I was scheduled for technician to come between 10-2. I called at 2:30 because I hadn't heard anything from them. I was told the technician would be on his way soon. The technician did not show up until 5pm. He was not able to resolve the problem, so I was scheduled to have another technician come by with a camera to look through my pipes a few days later between 8-12. No one showed up in that window. I called at 12:45, and was told there was 1 client ahead of me. By 3:45 no one had shown up or called, so I called the office again and left a message. It's been 3 business days and I have still not heard from anyone. I can't believe a company would ghost a client like this. I eventually had to go with a different business, who was able to completely fix the problem within a few hours. If the problem was out of their expertise, they should have communicated that.
Tiffany Hunter
2 years ago
Andre, the technician, was very professional and courteous. Even in the heat, he took the time to impart knowledge and make me feel comfortable. Would definitely recommend!
Earnestine Shipp
a year ago
On 07/20/2022, There was a gentleman that came to install a part at our resident but hooked everything up wrong and also left something leaking. A gentleman name Bobby came the very next day and made us aware of why our fan was burnt out. Bobby done and amazing job to ensure everything was up and working and also communicated that he will have to put in a request to get someone to come out and place the bolts back into the unit properly. We were very pleased with Bobby’s repair and would definitely recommend him to repair anyone else’s unit. We would also would like for him to be the one to services us in the future. Kudos to Bobby thank you so much for your attention to detail. The mistake that was made before you could have turned out worse.
Marla Mathisen
2 years ago
My air had gone out. I called a few companies and it would have taken a week or so to get someone out. A friend recommended Rescue Your Air so I contacted them. A very nice customer service representative told me they could get someone out the next day! The service rep showed up at the appointed time, fixed my issue and problem solved! Very fair pricing, excellent customer service from everyone and one very happy and satisfied customer! Nice to know there is a company out there with the integrity, work ethic and pride of doing a great job! Kudos to the owner and management for leading a great team. I HIGHLY recommend Rescue Your Air!!!
Bobby Bryant is amazing. Arrived early. Identified and fixed probably quickly. Also provided excellent education on our systems and how to maximize performance. I highly recommend. These guys!
Katrice Woods
5 months ago
Kathy Pratcher
4 weeks ago
Andre was professional and knowledgeable. I can tell he has a passion for what he does. Great people with great service. A+++++
Andre was fantastic. He found and resolved the issue within 15 minutes tops. Even while wearing his mask, you could tell he truly enjoys his work and provides exceptional service!
Kenya Weatherspoon
a year ago
Mr. Andre was warm, friendly and professional. He was well knowledgeable about my HVAC issue. I am happy with the results. Thank you!
Jimmy Snowden
5 months ago
Had this company come out to give an estimate on replacing our air conditioning. On time, technician was great. Spent a lot of time answering our questions. Was quick to respond as we were making our decision (and we had a lot of questions). Finally we decided to go with 2 complete full systems. I waited to write the review to make sure everything worked as it should. 6 months later, everything is still great; during the summer months was able to save on our utility bill. Not as much in the winter, but still comparing to last year. We are saving. Long story short. Excellent job.
Ian Takahashi
5 months ago
The company was very responsive and provided quality work in a timely manner. Their prices were extremely reasonable and they took the time to explain how to maintain my furnace. I would definitely recommend this company to any of my family or friends.
Jarvis and the other technician were very professional. Jarvis explained everything I needed to know. I chose to replace my unit instead of steady putting coolant in it, which tells me there is another problem arising. I am very glad I did because the unit that I purchased is much better than the one that was installed when I purchased my home. Thank you !!!
Andre Is great! Very knowledgeable technician.
Tennille Thomas
5 months ago
Rescue Your Air & Drain provided Prompt & Professional service! They were very knowledgeable of the issue and repaired our Hot Water Heater connection with ease! Will definitely use this company again!
This is the 2nd time AHS has sent out Repair Your Air and Drain and just like the first time, Andre arrived quickly and fully prepared. He's thorough, knowledgeable and gives tips on maintenance. He doesn't mind explaining his work and keeps it simple. Definitely 🌟🌟🌟🌟🌟❗️
Klaus Schmidt
3 years ago
Johnny Tierce
3 years ago
We placed a call to repair heat on 1/22. Finally came out 1/24. Diagnosed it as a bad valve and said valve had to be ordered. Valve comes in, we are told there is too much moisture in the air to repair the heat. This is now Wednesday. Finally come out Thursday under the same weather conditions as Wed., but now it's is a control board. Friday morning, still no control board on order. I offer to pay for overnight so my tenants can get their heat back on.
Now it looks like we won't get the part until at least Monday. Meanwhile my tenant took off Wednesday to wait for them and they cancelled. She again took off Thursday. And she will have to take off another day when the part ever arrives.
Completely inconsiderate of the fact that someone is losing vacation days due to their inability to troubleshoot the entire problem the first time. As a maintenance manager, contractors like this would never get a return call.
Great and noble cause on where to spend the profits. But while dogs are being rescued, two beautiful babies are living without heat.
Stephanie Calvin
2 months ago
Once the request was placed, they immediately sent me an appointment confirmation. Bobby called to see if it was ok to arrive early. YEAH. They kept me updated until they arrived at my front door. He did a thorough check to see what the problem was. While doing all this he explained everything, step by step. He wasn’t rushing and was very professional. Then he checked the unit to make sure everything checked out. This was professional customer service. Will be using them for my yearly maintenance for summer and winter. EXCELLENT SERVICE.
Sabrina Parker
2 years ago
Johnny Hymans did an excellent job repairing/replacing my toilet. He was always on time, polite and courteous. He explained and showed me the issues. Kept me up-to-date on the process. Efficient and effective. Very pleased, Thank you.
Ulonzso Gordon
a year ago
maegan russell
a year ago
Kaitlin Miller
8 months ago
We were referred to this company through our home warranty when our furnace went out. Bobby was our technician for both visits (diagnosis and replacement of a furnace blower motor). He did a wonderful job communicating his arrival time beforehand and clearly explaining the issue. He was efficient and courteous throughout. The part we ordered was even missing a bracket, but he had a spare with him so we didn't need to schedule another visit. Our heat is running great again, and Bobby gave us some good tips to prevent the problem happening again. Great work all around, would definitely hire him again!
Marzella Jakes
3 months ago
If this company is dispatched from homeshield or any other warranty company please,please question them about what they are saying that you have to pay for. They expect people to just pay what they tell you and in fact you shouldn’t pay near what they say you owe. We talked with American Homeshield while the tech was repairing our blower motor which he told me would be $189.00 out of my pocket plus my service fee I had already paid Homeshield. I questioned owing that much and the tech got an attitude and said do you want me to fix it or not.
Homeshield told us while the tech was here that we were not to pay them anything until they told us exactly what we owed, which was far from what they told us. The tech didn’t plug in the one wire that runs the compressor/outside unit so the air was blowing after he put the new motor in and I felt the air blowing and was happy. Now I had shown the tech that the outside unit was working but just wasn’t any air blowing. Within ten minutes I called and tried to get him to come back which was on a Friday and I was told that they would ask the tech if he would come back. They said we owed $100.00 at this time so we paid it and the tech wouldn’t come back and plug in the one wire and I was told he would be back out on Monday. That’s leaving me all weekend with no air conditioning. Come to find out the owner of the company tells his employees to leave that wire off until they get payment. All to say that this is how he instructs his employees to treat customers. It’s very hot outside and I didn’t want to go all weekend with no ac so I called another company that is on homeshields list of companies and had to pay a service fee of $175.00 to get them to come see what was wrong only to find out that the tech had done what the owner tells them to do. I wouldn’t use this sorry company again if it was the only one left on earth. Thanks for treating your customer like they are not important.
Stacy Leavitt
3 weeks ago
Austan was very friendly and informative!! Highly recommend Them!!
Kenneth Cunningham
a year ago
Christopher Cook
2 years ago
Brandon, our Technician, was on time and went right to work fixing the issue. He also has helped educate me on HVAC issues for the future. I support with my highest recommendation! Regards, Jim Allen, Collierville, TN
Company does not finish jobs. Had work order for heat. They ordered a part that was suppose to be in a week. Company never responds and lies about srrvice. Do not use this company
Sandra Stokes
2 years ago
DO NOT use this company. I cannot believe this company. Our initial claim was with AHS regarding not getting any hot water. AHS assigned us to this terrible company. They said we needed a new unit we spent $3500, still no hot water. Company will not respond to calls or answer questions. After they installed the unit, still no hot water which was the initial issue we called about. Customer Service is awful, no responses, lies, over charged. I don't know how they sleep at night with how they have ripped us off. DO NOT use this company
Was prompt, friendly and informative. Fixed the problem quickly. No problem at all.
I have been without a working kitchen faucet for over a month now. I have paid for services that have not been rendered. Jessica has been consistent with being inconsistent with the follow up calls regarding repairs. If you cant f/u with the customer then you shouldn't make promises you cant keep. This is unacceptable. Please fix my faucet.
First the tec showed up on time and plenty of notifications of the appointment and arrival were given. Issues explained and corrections made. Happy with the services provided.
Nathallie Russell
2 years ago
The technician, Michael, was very knowledgeable and professional. He diagnosed the problem quickly and got our a/c back up and running in no time.. This is an honest company with technicians that actually care about their customers. I highly recommend them.
Marlon Wright
11 months ago
Bobby came out troubleshot the problem and fixed it. No BS-ing around, was in and out. Could not ask for better service.
Sylvia Ceaser
2 years ago
Keep up the great work
Brandon was incredible as he worked on our issue and gave us great advice for how to maintain great air quality!
Excellent and timely service. The tech was very professional.
Stephanie Koshak, Crye-Leike Realtors
2 months ago
A/C repair
Tammy Charlton
2 months ago
These guys came right in and fixed the hot water heater without a single issue. They were very respectful and professional. I highly recommend them and will definitely be using them again when needed. UPDATE: We've used these guys multiple times and each time is the same as the first, they come in, get the job done, and are very knowledgeable about what's going on and how to fix it. Andre is the best!!! He's so helpful, professional, and polite!
Demarian Dorsey
a year ago
Bobby was professional, knowledgeable and provided details in a way I could understand. Will request him again.
Genard Allen Phillips
4 months ago
The techs did a great job inspecting and servicing the systems.
Very fast response. Andre does a great job and is very courteous and professional. He explained everything to me and took care of the problem on the spot. This is the second time using them and they do a great job!
Samantha Purcell
a year ago
American Home Shield sent Rescue Your Air & Drain after I submitted a service request. The technician that I sent was simply amazing. If I’m not mistaken, his name was Brandon and he was the most thorough tech ever! He figured out the reason why our unit kept freezing and why the “fixes” that were put in place was simply a bandaid and did not address the root cause of the issue. Once he addressed the wiring issue, he throughly cleaned the inside of our unit. He did not rush and I really appreciate the fact that he explained what he was doing while he was doing it. Needless to say, it’s been two weeks and our air is still working great! (I wanted to wait to submit a review until I confirmed that all was well.) I’m truly grateful, that AHS finally sent us someone that got the job done!!
Jessica was so pleasant to deal with on the phone and Brandon was excellent. Quick and efficient. Will recommend.
jamonica street
a month ago
Brandon is an excellent technician, knowledgeable, explained the problem and resolved quickly.
Chereka Hankins
2 years ago
Kensley Van Dyke
2 years ago
Alison McEntire
9 months ago
Denisha Northington
a year ago
The technician, Andre, is extremely professional and provided quality service!
Juletha Hancock
8 months ago
Andre was extremely professional and knowledgeable about what he was doing. He took the time to explain what he was doing and what was going on with the system. I really appreciate his service. He also gave me advice on information I needed for an added room to my home. Very appreciated.
Thank you
I am editing this post now that their plumbing work had to be repaired by a second company. The leak got worse after the plumber from Rescue Your Air and Drain left. When I called them back out, they claimed not to be able to find the leak, and they gave me a $6000 quote ($4500 if they didn't patch up the concrete they were going to dig up) to try again to solve the leak. I had three other companies come give me a $2500 estimate and agree to do the work without busting concrete. They had to repair what the Rescue Your Air & Drain did. They may be fair in other areas, but I would never use them again for plumbing even though they were originally sent by the insurance company to see if the leak was in the house, and they claimed that this work was part of what they did. Every person I talked to gave different information from that point forward. Below is my original review:
The person who came to give the quote and assess the plumbing issue seems very sincere and nice, however, everyone else has been very unprofessional. When I first spoke to the company and told them that someone from our city had already verified that we had a broken pipe out front, they told me they would send someone with the equipment to locate the leak and have a same-day repair. When they found the leak, they then said repair would be days later because those are two separate appointments to locate and to repair. The employee said I should never have been told that he would do both in one day. Then when they did do the repair, they didn't come back in the house and turn back on the toilets and hot water heaters they turned off. I had to that myself. The day was already hectic with my work schedule, so I agreed to pay then the quoted amount, being assured I would get a receipt for my records. I have called three times for the receipt. When I called just now again, we are not even in the system. I had to describe the work done so they could create an invoice and a receipt. I already thought the price was high, but now I know why. It feels very dishonest.I still don't have a receipt for the work other than their random texts.
No one answers the phone or responds to text. I’ve been trying every phone number I can find for them left multiple messages - nothing. I haven’t had hot water for over a week. The technician told me someone should be out to my house in a couple of days, but then I got a text that they wouldn’t come out for a WEEK. My warranty company assigned them to me, otherwise I would never have used them. Do not use them, terrible customer experience
Edwin R. Attaway
4 months ago
Very knowledgeable and took care of the issue in a short amount of time. They had the parts on their truck and replaced them immediately. They were kind and not pushy. I highly recommended them. Great, great job!!!!
Stephanie Rice
2 months ago
Amber Patterson DiPaola
2 years ago
Brandon was our tech and did a great job. Was very responsive and flexible with our work schedule. Thanks!
Bobby is the most professional service tech I've ever had. I will definitely recommend him in the future.
The owner Mike is terrific 👍. The service is excellent and they adapt to your schedule. The techs are knowledgeable and skilled, they will explain any question in detail. I ❤️ that the company gives 5% of its profits to a Memphis pet rescue shelter.
My AC wasn’t cooling, so AHS called them out to check it. The guy came in and tested my AC and found the problem, it was a leaking coil line where the freon goes through. And it was out of Freon. Before he left, since my unit was over 25 years old, he wanted to replace my entire unit for $9000. This company is horrible and they over price you. I went with another company that fixed my issues every time I called them, and they were professional, friendly and lenient unlike RYA. The good company also replaced my entire unit eventually and they only charged $1800. DO NOT USE RESCUE YOUR AIR. The workers are rude and unreliable and useless.
Janice Prewitt
6 hours ago
My house was not cooling. The tech came in and new what the issue was immediately and fixed within 20 mins!
Lashell Stephens-Jones
a year ago
Vicki Stewart
2 years ago
Michael was the technician who preformed service on my AC today. He was very knowledgeable in performing the service needed,he was professional, polite, and listened attentively while I explained the problem. He was on time and practiced covid-19 guidelines. Jessica is always so kind and polite and returned my call to let me know they would be out to fix my problem. I do not hesitate to call on Rescue Your Air, very satisfied!
Lashara Strong
a year ago
Very knowledgeable and efficient.
Catrina Brooks-Maye
a year ago
Billy Gilchrist
4 months ago
Great service. Bobby was on time and did a great job of explaining the problem
and repairing our system
William Flores
2 years ago
The service guy was very professional. Informative. He assessed and fixed our bathtub problem in a very timely manner. Would highly recommend their services.
They serviced and cleaned our two air conditioning units. They were very prompt and professional and very thorough to do a great job!! I was very impressed with the tech who came out! I highly recommend them to anyone needed air or plumbing help!!
Kendra Tidwell
7 months ago
Professional. Explained the issue and the solution. Fast too.
Johnny was absolutely professional, my water heater is better than it ever was, I really appreciate how proficient and quick he was, great experience, look forward to working with you guys in the future 😀.
Haily Johnson
2 years ago
Phyllis Peters
a year ago
They were very professional, Andre diagnosed the problem and fixed it. Very satisfied customer.
Bryan Gilmore
3 weeks ago
Brandon was very knowledgeable, courteous, and very thorough in the work he completed. A pleasure to work with.
Frances Quinn
3 months ago
On time, professional and informative. Great job!
Bobby was outstanding! He gave recommendations & assisted me with how to change my AC filters! Highly recommend this company & Bobby as service tech!
Andrew Taylor
5 months ago
Very punctual and quickly identified the issue, quickly fixing it.
I have been waiting almost 3 weeks for my AC to be fixed without so much as a phone call. I have tried many times to call anywhere from 9 am to 4:50 pm an it always says they are closed. Monday I am reporting them to the warranty company. I'm only giving one star due to the man that diagnosed the compressor being the problem, otherwise it would be Zero stars!
Ashley Telford
a year ago
If I could give 0 stars I would. Greg is horrible. We have been without hot water for 2 months waiting on them to order parts and put us on the schedule and now we need a new water heater but they only send out a part. No one knows what they are doing and the are very unprofessional. DO NOT USE THIS COMPANY!!!
Jennifer Stettler
a year ago
Madeline Odom
2 years ago
As of July 29, 2022 they are still responding quickly. Brennan came and fixed my elderly Dad's air in no time! Thank you, Rescue!
Jessica is very good at dispatching technicians to your location & she is pleasant over the phone. You can submit your initial service request online and pick your availability. They also send text & email notifications when someone is on their way to your location. Great use of technology & professionalism! Keep it up, everyone!
Janie Hopkins
5 months ago
Bobby was wonderful!
Christopher Bassin
3 months ago
This company has done a great job for us on two separate visits. They have become our go to choice for all our HVAC needs. This is because of their great service from their technician, Brandon, who completed both service calls. He is professional and knowledgeable. I appreciated his attitude, willingness to answer questions, and his attention to detail! Thanks, Brandon!!
John Crossley
2 months ago
Pardeep Jangra
3 years ago
They don't value their customers after taking payments from them. They don't have any professionalism in their business.
cashout thegod
2 years ago
Technician was knowledgeable
Bobbie Mellard
4 months ago
Johnny, technician, was very personable and efficient in taking care of replacing my kitchen faucet. He made this a very seamless experience!
Haydee Ruiz
10 months ago
The technician they sent out to us was committed from day one to working with us to find the problem related to our AC. We had problems with it before and no other technician invested the time and effort into working with us to find the problem. We are impressed and satisfied with their diligence to making sure they resolve the problem and comply with customer satisfaction!!!
Clint was very professional. He called when he was on his way and arrived exactly when he said he would. He explained the issue and fixed it quickly.
BaShari Carmichael
2 weeks ago
Johnny handled business every time he showed up. 30 or 40 mins and the job is done. I appreciate the quick service!
Nichole Baker
10 months ago
Good job !
Tiffany Rodriquez
2 years ago
This is a great company. When our air went out in July, a few weeks after we bought our house, we were in desperate need of help! It was nearly 100 degrees outside, and it definitely felt it in our house. Jason came right over and diagnosed the issue. They had to order a part. Jason came back to install it as soon as it came in— he worked well after hours to get it installed and the AC back on, so we didn’t have to spend another night in the sweltering heat. We were so thankful! Hopefully we don’t have another issue like this anytime soon, but if we do, I wouldn’t use any other company. Rescue Your Air is wonderful, and full of good people— highly recommend.
Karen Farrell-Shikuku
6 months ago
Andre was the best service technician you could ask for. Polite. Efficient. Clearly experienced. Thank you Andre! Good job! We’ve used this company and technician twice this year on two different units. We request Rescue Your Air & Drain from our home warranty! Thank you again!
Kerry Porter
3 months ago
Tabitha Modderman
a year ago
Brennan was very prompt on keeping his appt., was polite and professional during his visit. I have been using rescue your air and drain for many years and they are always professional. Explain what they are doing/what they have done in a way I can understand.
Would highly recommend them!!
Sherry Chatman
4 weeks ago
The technician explained what he was doing and what caused the problem
Frederick Heberle
7 months ago
Bobby Bryant was very polite and professional. He gave honest opinions and options to remedy the situation.
Worse service . Very bad technician and they will report about job to insurance company which they didn’t even do . Not recommended
Update: In all, it took this company 7 weeks, 6 visits, and 2 no-show visits to fix our air conditioning. The only apology we ever received was from a technician who was sent to us with the wrong part (a part someone else ordered). Poor communication, poor timeliness, poor service. Avoid at all costs.
OP: The only thing good about this company so far is that their technicians were kind and professional. But that professionalism has not extended to actually fixing our problem. After installing a coil and Freon for $1,800, our AC still doesn’t work at all and they won’t come back for another two weeks. That visit and money made zero difference. When trying to schedule their first attempt to fix the problem, it could take days to reach anyone by phone but I am learning that texting seems to be a little bit better. Our warranty company chose the service, not us. Don’t use them if you can help it.
These guys quickly fixed any problem we have. The guy (Terrance?) that always comes to our house, figures everything out within the first few minutes that he is here! He is extremely nice and very trustworthy!
Mitchell Stokes
2 years ago
Glad to know that they treat some people with respect and dignity!
Not the case for me total nightmare!
Gave them $3500 and they didn't finish the job and won't come back or answer my calls no one seems to know who the manager is or who makes decisions at least that's what they told me. to be continued
Headed to better business site!!!
Carlo Hamilton
a year ago
Technician did a very good job. He was able to get the job done sooner than expected. He displayed good customer service.
Beware!... A pack of liars and cheats bordering on being illegal. They were assigned my claim for a leaking water heater by First American Home Warranty. First American informed me that Rescue Your Air and Drain claimed I needed $640 in modifications not covered by First American before the water heater could be installed. I got two independent plumbers' assessments that NO modifications were needed. I tried to contact Rescue Your Air and Drain three times, with no luck, for them to explain why they thought modifications were needed. I assume since they knew they were trying to cheat me, they didn't want to talk to me. To make things worse, in my opinion, First American was in collusion with them. I agreed for Rescue Your Air and Drain to deliver the water heater and then told them to go home. I ended up paying $250 for the installation out of my pocket (which should have been covered by First American) then cancelled my First American Home Warranty contract. Avoid both these crooks at all costs.
Charles DeLoach
7 months ago
Great service! Got me taken care off. Would recommend them to anyone.
Cassie Farley
2 years ago
I cannot say enough about how amazing Rescue your air & drain was. They were so professional, answered all my questions and their price did not break the bank. I would definitely recommend them to all my family and friends in the area!
Shirley Williams
a year ago
Austin did An excellent job
Paul McCutchen
2 years ago
Carlotta Greig
a year ago
Bobby is great, would recommended him to everyone!
Brennan was great! Super friendly and professional and he fixed the problem quickly. I would definitely use this company again.
Patrick DePriest
5 months ago
Outstanding service all around!! Great Technicians and exceptional knowledge. Provided great service along with advice and pointers on saving on the electric bills. Recommend everyone to use this service! Thank you
Tammie Ritchey
3 years ago
I was assigned another vendor through American Home Shield. After getting poor service and having the same problem, I requested another vendor. I was assigned Rescue Air and Drain. I will request them every time! Andre is an expert in his industry. He quickly diagnosed the problem (which wasn’t what the other company said). Fixed it immediately and walked me through what happened and why. Absolutely excellent! Practiced all COVID safety measures too!
Andre called to let me know he was on his way. He came early and determined what the problem was and fixed it in no time getting the AC up and running . He was very professional and full of information. I asked a few questions and he was very kind and informative. I appreciate Rescue Your Air & Drain for thier prompt response.
Technician on time and discovered solution efficiently.
Yvonne Starks
11 months ago
Thank you bobby for your expertise and efficiency 😊My hot flashes thank you as well🤣
Tiffany Dixon
3 years ago
This is a great company!!! From beginning to end. The technician Jason was VERY professional, on time and very thorough!! What a big name company couldn't do he did!! My family really appreciate the care and concern you showed for us!! Continue to take pride in your work Jason because it shows!!!
Andre is AWESOME!!!! He always fixes any issues we have! The wait time to get a tech is long, but understandable since it's summer and HOT!!! We have always been pleased with the service and communication with the company!!!!
The tech was very professional. Provided some recommended services
Dwayne Bufford
7 months ago
I called on yesterday for an appointment and by 10am the next day I received AMAZING service. Another company had been trying to fix this problem for 4 months. Brandon, my technician, came right in diagnosed and fixed the issue within 30 minutes!!! Would highly recommend them!!
Sandra Anderson
a year ago
Our technician Bobby was absolutely outstanding. He was very thorough when diagnosing and repairing our Central AC unit. I would definitely use this company again. I would recommend this company to anyone in need of AC repair.
Bobby was extremely knowledgeable and professional.
These guys came out to fix our a/c because our home warranty uses them. First time they said our a/c fan was broken & they fixed it. They tried to upsell us on a bunch of other, uncovered services. A/C was not fixed. Came out 2nd time and said freon pressure was too high. When the guy left he told me the temp would come down in about an hour. It's 3 hours later and my house is the same temp as when he left. And he turned my upstairs unit to heat & i didn't know, so now I just went up there, and it's 90 degrees. Duh, I'm not stupid. And I'm not having them come back a 3rd time.
Since I see rhe business asked for my address, I will reply by saying that I will not put my home address on Google. How stupid do you think I am? I left this review in response to the invitation and QR code on the invoice your employee left at my home today. Please don't imply this is a fake review. It's very real and your business is very unethical. I have since learned that after leaving my house assuring me that the problem was fixed, your tech told the warranty company they couldn't fix the problem. Shady and shoddy work.
Alison Bennett
7 months ago
I was referred to this company through home warranty. They sent out technician named Brennan. My heat would not turn on but he was able to fix it quickly. So far so good. thanks.
James Robinson
2 years ago
Randy Kostiuk
6 months ago
Great experience from the start. Straightforward HVAC system evaluation, sale and install. Also received immediate assistance on a small warranty follow up. Entire team is professional and courteous. Thank you!
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