Best Tankless Water Heater Maintenance in Lubbock TX

Outstanding service

Called Duncan to use the camera scope service they provide. We have the main sewer line scope on older homes before we purchase them. Duncan had been recommended by another property owner in Lubbock. The property owner had been using them for a couple of years and stated the cost is typically $150.00. As a property manager I completely understand that price can vary by situation and time spent. I contacted Duncan and spoke with there one of there representative. As always I ask how they charged for the service and typically how long does it take. I was told the service was charged by the hour and it could run between one to two hours. The lady was super nice and got me scheduled.

I get a phone call from the service technician at 8:30 a.m. telling me they were heading to the property. I get to the property at 8:40 a.m. and the Duncan Technician arrive at 8:55 a.m. The technician are very professional and nice. They get straight to work and the scope service was great. Here is why I am giving them one star. The technician are done with the scoping at 9:30 a.m. (that is giving them the benefit out the doubt on time). I am thinking well one hour charge this is going to cost $150. I was told while scheduling the appointment they wanted payment after the service was done and I agreed on that. So I ask the Technician if I could go ahead and pay them before they stated loading up the equipment. He said of course. So he started to ask his assistant what time they left the shop and neither one of them really had a firm idea but settled on 8:30 a.m. At this point I wasn't sure why this was being discussed, until the main technician tells the assistant to run my CC for an hour & 1/2. I look at my watch and say and tell him it is only 9:30?? The main technician then tells me it will take him 30 minutes to put up the equipment and fill out the paper work. I am still not understanding why I am being charged for an hour & half. I tell him that they got to the property at 8:50 a.m. at the earliest and most likely it was 9 a.m. He agrees with me! Great, now I should only be charged for an hour? NO, he then told me that it took him 30 minutes to drive from his shop to the Property. To save time I called to speak with the lady that i scheduled the appointment with and she told me i owed the hour & half. I asked why I wasn't informed on the charge policy when i was asked? There was really not a response.

Honestly, I am not one to criticize a business, as a property manager, I realize there are two sides to a story. In this case, I felt Duncan was not honest and intentionally took advantage of me. I am fine with paying for a charge that is communicated to me up front. I am also ok with a company changing the way they charge for the service. I ask all of these question up front and just wanted clear communication. I have gone to property management convention in larger city's where other managers will tell horror story's of companies taking advantage of them. When I hear these stories, I always tell myself that is one advantage of living in west Texas.

The work done was done well, they came out quickly enough, and the cost was fair. That being said, we will not use them again. We had a number of issues, but they were all with the administrative staff, so if that doesn't bother you, the technicians were great to work with and we recommend them.

I have used WesTech Plumbing since it was recommended by a local realtor. I trust them completely.
My last was a clogged drain. After the repair it flowed cleanly for a day and then clogged again. They came out and did a very thorough cleansing of the line at no charge.
Honest people. Well worthy of your trust.

Repair to A/C was done quickly. Tech was knowledgeable, helpful and friendly.

I have used this business many times over many years, they have always given us good service and a timely response. The only negative is the amount they charge per hour. In the future I will try a less expensive plumbing service.

Such a great experience! Everything he did, he explained it to me to educate us to troubleshoot and be more efficient as homeowners!

John is the absolute GOAT!!! Really an outstanding technician who was knowledgeable and caring.

Air conditioning went out. Don answered my call and came and fixed the problem very quickly. Bad fan motor was replaced (he had one on his truck!) quickly and we had cool air in no time. He was very professional and extremely knowledgeable. I would use them any time for heating and air and plumbing. They replaced my water heater 2 years ago - did an excellent job then, too.

Replaced sewer line per quote. Did NOT replace the last 12 foot from the cleanout to the house, leading to an extremely messy and expensive sewer backup in the crawlspace that destroyed the furnace. Also, cut right through the sprinkler system.
Unfortunately I cannot give negative stars ...I would. Worst contractor I ever dealt with.

He did a great job explaining what he did and what I’ll need to do in the future with my a/c unit.

Fantastic service! In less than an hour, they had fixed my sink's rusty piping, brought everything up to code, and left. Before touching anything, they reviewed all of the pricing in a respectful manner. Without a doubt, I'd use them again!

He was super nice and answered ALL my questions and was very nice to my dad who was supervising him 😊.

Job Completed on 03/30/18Rating 10Thank you for the expertise in solving our A/C issue. In addition thank you for verifying the warranty to make the repairs more affordable.Very good job and thorough. Always appreciate the professional service

You know, plumbers don't get enough respect. They are like doctors....when you need one...you usually need one...RIGHT NOW. Ricky Eade does his very best to get to you as soon as possible..I highy recommend making this your FIRST call in the plumbing business.

We had a terrible leak in our front yard, it was already 9:30 pm on a Sunday night. The gentleman that came and did the work for us was very patient, friendly, and absolutely went above our expectations. I would recommend this business over and over. Was not disappointed!

my water heater broke Tuesday and I called them at 8 the next morning. They went out their way to schedule me in as early as possible. They where at my house by 1030 with the supplies and had the job done by 12. I live in Plainview and that is what I call good service in my book I think his name was Mike but he was a good employee and respectful man.