Best Residential Installations in Lubbock TX

Called Duncan to use the camera scope service they provide. We have the main sewer line scope on older homes before we purchase them. Duncan had been recommended by another property owner in Lubbock. The property owner had been using them for a couple of years and stated the cost is typically $150.00. As a property manager I completely understand that price can vary by situation and time spent. I contacted Duncan and spoke with there one of there representative. As always I ask how they charged for the service and typically how long does it take. I was told the service was charged by the hour and it could run between one to two hours. The lady was super nice and got me scheduled.

I get a phone call from the service technician at 8:30 a.m. telling me they were heading to the property. I get to the property at 8:40 a.m. and the Duncan Technician arrive at 8:55 a.m. The technician are very professional and nice. They get straight to work and the scope service was great. Here is why I am giving them one star. The technician are done with the scoping at 9:30 a.m. (that is giving them the benefit out the doubt on time). I am thinking well one hour charge this is going to cost $150. I was told while scheduling the appointment they wanted payment after the service was done and I agreed on that. So I ask the Technician if I could go ahead and pay them before they stated loading up the equipment. He said of course. So he started to ask his assistant what time they left the shop and neither one of them really had a firm idea but settled on 8:30 a.m. At this point I wasn't sure why this was being discussed, until the main technician tells the assistant to run my CC for an hour & 1/2. I look at my watch and say and tell him it is only 9:30?? The main technician then tells me it will take him 30 minutes to put up the equipment and fill out the paper work. I am still not understanding why I am being charged for an hour & half. I tell him that they got to the property at 8:50 a.m. at the earliest and most likely it was 9 a.m. He agrees with me! Great, now I should only be charged for an hour? NO, he then told me that it took him 30 minutes to drive from his shop to the Property. To save time I called to speak with the lady that i scheduled the appointment with and she told me i owed the hour & half. I asked why I wasn't informed on the charge policy when i was asked? There was really not a response.

Honestly, I am not one to criticize a business, as a property manager, I realize there are two sides to a story. In this case, I felt Duncan was not honest and intentionally took advantage of me. I am fine with paying for a charge that is communicated to me up front. I am also ok with a company changing the way they charge for the service. I ask all of these question up front and just wanted clear communication. I have gone to property management convention in larger city's where other managers will tell horror story's of companies taking advantage of them. When I hear these stories, I always tell myself that is one advantage of living in west Texas.

Lee and Bubby were very respectful and did a great job replacing our HVAC unit.

Jonathan was great and got us going.

Great company and special thanks to Jan Viljoen for assisting me on mother's day!

Best dang service in Lubbock! Friendly, fast, and inexpensive! Called when they were busy and they still got here fast, finished the job in 30 min! I know who I'll be using again.

Excellent service! The plumbing guy was very knowledgeable and friendly. He repaired my multiple plumbing issues on time.

He was prompt and gave us a quote. He finished quickly and did a great job!!

Very good work with great communication

Cody was great friendly and professional..

I thought the price for a blockage would have a catch, but Chris came out and did a fantastic job clearing my blockage!

Great service! Used them for years now.

Cody was a pleasure to work with. He was very competent and did exactly what he said he would do.

On time and fixed the problem at a reasonable rate. Glad I found them.

Thank you Lubbock Plumbers and team. the crew was polite and professional.

My dad used them for years.... and now I do the same. Great, fast, efficient service. Would reccomend. AAA

Update - Another reason why I recommend them. Out and fixed same afternoon.

They replaced a toilet at my business, and water heater at my home, as well as some faucet installs and other odds and ends repairs. My go to plumber. Always very clean work, on time and friendly.

Glenda & Danney
We had a valuable experience with Tony! Our hot water heater quit working! Tony came over immediately! We had hot water within a day! Another advantage we experienced with PPP was he helped us out with a payment plan! Not only was Tony great with hot water heaters, he has a compassionate heart! I would definitely recommend PPP! Thank you, Tony.