Best Emergency Hvac in Lubbock TX

Technician worked hard to find my problem and demonstrated his desire to solve my problem at a minimum cost to me.

Stan was awesome. They came out quick. Problem solved no fuss. Stan was real easy to communicate with and seems like a great man.

Very helpful and quick service.

Had a full unit replaced. Price was crazy good and the service was the same. Everything was great!

Our AC went out on Friday evening. We reached out to Comfort Masters first thing on Saturday morning and Dillon was at our home by 10:00am that morning. Dillon communicated when he would drop by and was very professional and courteous. Top notch experience all the way around!

Leak-Tek saved the day! They came to my home when EVERYONE else was booked up around the holidays. James and Eli came as soon as they could. It was a quick, easy fix and they didn’t even charge me. Honest company. Really appreciate Leak-Tek and will use them again.

Called Duncan to use the camera scope service they provide. We have the main sewer line scope on older homes before we purchase them. Duncan had been recommended by another property owner in Lubbock. The property owner had been using them for a couple of years and stated the cost is typically $150.00. As a property manager I completely understand that price can vary by situation and time spent. I contacted Duncan and spoke with there one of there representative. As always I ask how they charged for the service and typically how long does it take. I was told the service was charged by the hour and it could run between one to two hours. The lady was super nice and got me scheduled.

I get a phone call from the service technician at 8:30 a.m. telling me they were heading to the property. I get to the property at 8:40 a.m. and the Duncan Technician arrive at 8:55 a.m. The technician are very professional and nice. They get straight to work and the scope service was great. Here is why I am giving them one star. The technician are done with the scoping at 9:30 a.m. (that is giving them the benefit out the doubt on time). I am thinking well one hour charge this is going to cost $150. I was told while scheduling the appointment they wanted payment after the service was done and I agreed on that. So I ask the Technician if I could go ahead and pay them before they stated loading up the equipment. He said of course. So he started to ask his assistant what time they left the shop and neither one of them really had a firm idea but settled on 8:30 a.m. At this point I wasn't sure why this was being discussed, until the main technician tells the assistant to run my CC for an hour & 1/2. I look at my watch and say and tell him it is only 9:30?? The main technician then tells me it will take him 30 minutes to put up the equipment and fill out the paper work. I am still not understanding why I am being charged for an hour & half. I tell him that they got to the property at 8:50 a.m. at the earliest and most likely it was 9 a.m. He agrees with me! Great, now I should only be charged for an hour? NO, he then told me that it took him 30 minutes to drive from his shop to the Property. To save time I called to speak with the lady that i scheduled the appointment with and she told me i owed the hour & half. I asked why I wasn't informed on the charge policy when i was asked? There was really not a response.

Honestly, I am not one to criticize a business, as a property manager, I realize there are two sides to a story. In this case, I felt Duncan was not honest and intentionally took advantage of me. I am fine with paying for a charge that is communicated to me up front. I am also ok with a company changing the way they charge for the service. I ask all of these question up front and just wanted clear communication. I have gone to property management convention in larger city's where other managers will tell horror story's of companies taking advantage of them. When I hear these stories, I always tell myself that is one advantage of living in west Texas.

Isaiah was professional and friendly. He got the toilet replaced quickly! Thank you!

Great company and Corey is the man. He was super helpful and very polite and helped me get my house cool on mother's day. Every place else was closed or no response. Highly recommend!

They are very good at what they do check them out.

Great service .Don and his team have been punctual ,professional ,and knowledgeable in their work They have been my go to for plumbing ,heating and air conditioning problems for 25 to 30 years .Fairly priced and very attentive to their customers needs

Mr. Albert Champion was prompt and professional. He fixed my elderly parents plumbing issues. He was polite and he did an excellent job.

Worst case of plumbing I have ever seen. Took them forever to fix things and then they still didnt get it right.
I would never recommend them to anyone.

Replace both of our hvac units, left a mess everywhere, left insulation all over clothed and closet, even after being called back out 3 times. Never have received the paperwork or warranty information on the units. Everyone that came out to the house were nice and cordial. The owner or co-owner that originally made the sale would not answer calls at all. I would not use this company again. The units worked as intended.