Bruce Thornton Air Conditioning

Thank you BTAC for taking care of our Facility! Jeremy got us back up and running in no time. Very professional, kind and we appreciate his extensive knowledge and ability to fix our issue fast. Awesome customer service! You guys are the best!!

Gave specific instruction of who to call before arriving(Tenant), who to call for approval of repair and for payment (Me/homeowner) because this is a rental property. None of the instructions were followed. Technician made my tenant go buy a extension cord so he could diagnosis the problem, then made the repair with NO approval and then forced the tenant (Tech Student) to pay for the repairs before he would leave. The tenant had to call his mom for payment. After voicing my disapproval via email. No one had contacted me to discuss why the instruction were not followed.

Dan is the Man he went out on Good Friday and took care of my Mom's water heater!

Shout out to Louis the technician who installed the new thermostat for us! Very professional, trouble shot the system to determine if a new thermostat was needed, installed very quickly, then checked system to make sure we had no other issues (fault codes).
I know this is a simple job for good technicians, but I like to recognize the good work when it’s done right.
Highly recommend BTAC.

They have came out 3 different times within a 3week period and havent fixed the problem.
And they always give the runaround.
They do not stand by their work.
Do yourself a favor and just go somewhere else.

They came and cleared my drain clog within 45 mins, appreciate the hard work and felt it was a reasonable price. Thanks again!

Adam is the best! That man knows his stuff. Call BTAC for your equipment and AC needs!

Always courteous, friendly and efficient.

Sammy was courteous, polite and worked diligently to replace my system in a timely manner.

The man who came called me first and was very courteous and professional. He did his job. Thank you!

Very professional.

Mark Fitzgerald was awesome! Technically proficient, professional, and respectful, made sure our system was running properly, systematically diagnose the problem and fixed it! I highly recommend him and BTHA. THANKS Mark!

Technician was very knowledgeable and fixed my problem quickly and efficiently. I will definitely be recommending BTAC!

I have never left a review on anything in my life but this is just not fair. My parents work very hard for their money for these huge companies to just keep taking like its nothing.
We are a restaurant business here in Lubbock that has paid them more the $16,000 (we have receipts) for them to fix our vent hood at one of our location and they have fixed NOTHING. They replaced 2 fans and did some work on a cover and fixed nothing. The heat inside the kitchen is unbearable in the summer. The vent hood sucks nothing up not even a piece of paper. They put the blame on us for not maintaining it even though we are in rotation to maintain every 2-3 months (which is the recommended maintenance). We hired a certified vent hood CLEANING company and they have shown more knowledge of what could be the problem then they.
The problem remains and now they are blaming it on the AC unit (which is new). We have been dealing with this for more the 2 years, have called BTAC multiple times and they always send someone that has no idea of what the problem is go up there to fix something charge $200 per hour for the problem to remain. I chose to call this company because they were the best in town and we didn't mind paying as long as it got fixed, worst mistake ever. At this point we could of just bought a whole new system.

Friendly fast..csme before scheduled appt..they had me cooling off in minutes.

Very professional! I will use them again for any future issues. Highly recommend!

All service calls are “emergencies” when your space is warming up. But this service call was even more than urgent! Bruce Thornton came to our rescue and the technician, David Benitez, was the BEST!!! Thank you Bruce Thornton, and David for quickly coming through for us!!

Techs are so friendly and you know they are getting the job done right.

Wife called around 8pm because our AC was not blowing cold air. Whoever answered the phone was rude and sounded very inconvenienced. Used someone else and it was just the capacitor. Everyone we talked to said these guys were great, yeah right.

Just wow!!! I work at the hospital and they came out and did a free evaluation of my AC unit, inside and out. We had been told before by other companies that the whole unit needed replacing but a great technician from Bruce Thornton AC told us we just needed to replace the capacitor! $130 instead of 5k! So worth having them out here to take a look. The technician also rewired something in my AC unit inside (sorry I don’t know technical words for AC units lol) that makes it turn on faster (a couple seconds versus a few minutes). I was very grateful for the very professional service I received, both on the phone with the lady who I made my appointment with, and the technician who really saved me a buck! They didn’t try to up sell me on something I didn’t need, they just let me know what I needed to keep my AC running. I highly recommend using them for your AC needs especially with summer coming up!

Frank displayed excellent customer service.

Many service calls are “emergencies” when your space is warming up. But this service call was even more than urgent! BTAC came to our rescue and the technician, David B. was the BEST! Thank you BTAC and David for quickly coming through for us!

Arrived on time. Explained everything. Very helpful. I will be telling my family and friends to choose them if they have any plumbing or air conditioning needs.

Gerald and his entire crew were great! We very much appreciate all the hard work, attention to detail and clean up afterwards. Thank you so much!!

Randy was fantastic!

David White was friendly and quickly provided whole system replace/upgrade estimates. Looking forward to using BTAC to do the job when my 38 year old system finally says “no more”.

Excellent fast service. Great quality of work. Will use again.

Did a great job fixing the problem

Sewer line backed up. Oscar was quick to arrive and took care of everything quickly. Problem solved! I’ve used Thornton for years and will continue.

Our first time needing AC service, we went with the builders recommendation. Big mistake. So, we called BTAC. Since then, whenever our heat pump has been in need of service, we have always called BTAC. We are repeat customers not only because of their expediency, quality of work and promptness, but because they have ALWAYS put this customer first, going above and beyond to insure that our heating and cooling needs are addressed and fixed. They have always been above board, giving us options, from quick, and cheaper fixes, to different avenues from which to choose. Always with estimates for each solution to our particular problem. Necessitating a new unit is never what you want to hear. However, common sense, and repeated service calls, tells us that it is time. As per what we've come to expect from BTAC, they have once again gone above and beyond to provide what we need for our home. Beginning with customer service representatives, service employees, sales representatives and owners, they ALL provide excellent customer service. And, to be fair - I am a very 'hard to please' customer. If you have a need for plumbing and/or AC, do not hesitate to use this company. In the 18 yrs I have been using them, both as a renter, then a home owner, I have been blessed with excellent customer care and service!! Therefore, I will always be a repeat customer. Thank you BTAC!!

Frank came out after hours and found a MESS. I had no clue how bad the leak was and was extremely worried. He put my mind and ease and made the process extremely easy.

He stayed until the job was done and did great work.

Robby is the best. He did his best to make the repairs with the new parts Moen sent for our kitchen faucet. When that didn’t work (this is the third time Moen has sent parts in their defense) he patiently waited for us to purchase a new one one and bring it back. He perfectly installed the new one and was a joy to have working here. Thank you Robby! Thank you BTAC!

6/24/2020
I had a sales person come out and he was friendly professional and knew what he was talking about.
This company is great they were one of the only companies to come and help with a new ac.

Carlos was very polite and and efficient he made sure all temps and pressure on the a.c. unit was the way he felt they,needed to be above and beyond

Its a great place awesome customer service an some of the best work done

For some reason I have my name, because I signed in. It won't show. Much love.

One of the most honest and upfront group of people that you can do business with!

After initially calling BT AC they dispatched a technician out to my mother house (next day no less) to install a new air conditioner. Unfortunately there was a little miscommunication about what could and couldn't be done regarding the installation after the work was complete. Jeff the customer service manager immediately called me less than a few hours later to rectify the miscommunication problem. Jeff even offered to go onsite after payment was made and the work was finished to verify the install had been done to his personal level of satisfaction then made up for the cost difference due to the mishap. Their aren't a lot of companies with the type of staff that displays this level of care, honesty, and concern. Going forward this will be my first stop for any and all home improvement and repair needs.

Luis was great! He took his time to thoroughly explain to me the processes and costs of what he was doing. He also politly spoke to my husband over the phone. Luis showed me the leak and suggested I get a new air conditioner. He put my name in for Tammy to call me to set me up an appt. She called with in an hour. Thanks for the awesome service Luis:)

Very professional and quick friendly service

Adam is amazing!

Way much better then the last service that we had didn't even try to fix it and left whit then 15 min..

He was great!!!! Very good company

The two young men that came out to the house to replace my faucet and reseat my toilet where excellent. Very professional and polite. I really appreciate them working late to get me fixed up. I would have loved to give BTAC a higher rating however there were issues associated to the scheduling of my work. I took the day off and had scheduled to have the work done but got a call at 4:30 wanting to see about rescheduling. If I hadn’t scheduled the service before hand, verified at lunch they were coming and taken the day off that might have been ok. However Courtney was very polite and did have the guys come out. Thank you Courtney! The other issue is associated to the fee structure, the fees seems to be high and should be re-evaluated by management at BTA! Again work quality was great but the scheduling and fee structure really need to be evaluated! I hope to use BTAC in the future as long as I don’t have scheduling and fee issues. Thank you! Terry Martin

I have always been happy with BTAC. Today we had a water heater, 3 faucets and a few other plumbing needs taken care of. The guys were very professional and thorough while working in my home. They were happy to answer my questions and took the time to ensure everything was completed correctly and to my satisfaction! Thanks BTAC

Johnny and the Chicago Bears fan 🙄 (not holding his taste in football teams against him) are absolutely outstanding and dedicated to their job; in addition, they are professional. Certainly the best plumbing experience I have had in years..... Thank you!
SKOL VIKINGS!
Eric

We had a hot water line slab leak in our home, which BTAC located, and corrected in an amazingly efficient, effective, and professional manner. In all phases from assessment, plan proposal, execution, to cleanup these guys did a great job of getting our problem resolved. Gerald and Jeremy did an excellent job of managing all phases of the work, supported by a number of others at various phases to completion...outstanding group of professionals at BTAC. We highly recommend them and thank them.

Oscar and Robbie did great work! From start to finish, they were very informative and professional. Highly recommended!

Very friendly service men...Thank you!

Great Customer Service from start to finish. From getting pre approved by Brian which he was great and helpful in making the process smooth he took care of me throughout. Then on the day of installation showed up 20 minutes early which was a plus. The gentleman that did the installation were fantastic and knowledgeable and helpful and very friendly. Ivan, Michael, Esai, and Gabriel were great. Ivan was awesome he worked very hard and got the job done. They were all great thanks for everything! I highly recommend them!

The guys from Bruce Thornton came out and performed an AC tuneup. They were very professional & efficient! Thank you!

Frank was the best plumber I’ve ever used. I will continue to use BTAC for all my needs. He fixed my water heater and I also have an air conditioner not working. So I had BTAC check my A/C Joe came out and was done in no time. BTAC got be back up and running in no time.

Great company. Gerald did everything he said he was going to do and ahead of schedule. Highly recommend!

Joe at BTAC rocks. He was able to get our AC back on line as temps were soaring towards 100 degrees. He may have saved my marriage.

I really appreciate the quick turn around Matt, Shane and their team provided me in an emergency situation. The quality was outstanding and they achieved the outcome I was expecting. I was very pleased with their service.

Courtney was extremely helpful and polite when I called BTAC. Robby and Spencer did a terrific job replacing our old hot water heater with a new one. They were so nice and efficient and made me realize I had made the right decision choosing BTAC in our time of need. We are having a house full of people for Christmas in a few days and they saved the day by coming out after hours to install a new hot water heater that was leaking water. If you need any plumbing done, BTAC and especially Robby and Spencer are the people to call. Thank you BTAC!

Tech that was sent out was very professional, he explained everything that needed to be done and everything that he had done afterwords.

Quick and efficient service, thanks guys!

Excellent service! Oscar, the technician who came to rescue our sink, was fast, courteous, and explained everything he was doing so I’d have some idea how to handle the backup in the future. 10/10, would use again!

I called this morning and they came right out!! Super nice and just all around a great experience!

John and Stone were awesome. They found and fixed the problem within minutes

Great customer service!

This is the only company that you need to call!!! We experienced a water leak for the first Time in 11years in our home. One call to Bruce Thornton Air Conditioning and Robbie was on the scene with his knowledge and experience to locate where the leak originated from. Robbie and Carlos returned with all the tools and made the job look easy. They kept the house neat and clean and finished in record time. These men and this company alleviated our stress and worry. We cannot thank you enough!!!!

Professional work with no problems.

They are fast, friendly, explained what they did and gave helpful suggestions to maintain our system.

Nate and Cooper were great. They were very helpful, professional, and knowledgeable. They explained everything and gave me a estimate of the cost prior to starting the work.

BTAC sent me two great and knowledgeable technicians to take care of a gas leak at a 7 unit apartment complex. Jeremy and Oscar worked hard, were competent and made a tough project bearable. I highly recommend this plumbing/AC contractor.
Rod
Krebbs Property

Quick service and knowledgeable techs. Oscar and Frank came out and got my plumbing problems taken care of right away. Definitely recommend!!

Professional results by professional staff. Work performed timely and alignment with estimates - no surprise charges.

Luis was great. Fast, efficient and knowledgeable. Thank you!

Installation was quick and very professional. Service calls are very expensive to say the least, but always fast response for issues.

Mother and father in laws a.c. quit. 91 degrees. Called and the were out within the hour. Marc was very professional. And treated us right. Had to come back out the next morning to finish, but got parents a.c. working before he left the day before. Great service. Will refer BTAC for any a.c. job we or neighbors have. Thanks again.

Rebecca Duvall

Raul replaced my broken faucet and took away my broken dishwasher. He did a great job and I am pleased as always with Bruce Thornton.

Friendly, quick, and easy service. The technician was very professional and helpful.

The technicians were prompt in coming to my house. They were friendly and very knowledgeable.

Quality service, reliable, great customer service and knowledgable staff, promt time for appointments as well as have all the correct tools for the job

Wonderful experience with our technician!! Took the time to explain everything that was going on!!

Carlos was fantastic!! Great company. Thank you for fixing my mother in law’s AC!

On time, friendly and knowledgeable. Addressed my concerns and rectified the problem.

problem was from city power but man figured it very quickly, so little time was wasted before the city repaired the problem.

Very quick to respond and get out to our house, and the technician (Cooper) was awesome. Highly recommend this business!!

Workers were very professonal and fixed the problem . As always your company is good

Fast and friendly! Our house was cool in no time!

The service mn was very nice and polite. Took care of our problem right away.

Roby was at our house on a Sunday within 15 minutes of our call. He was polite, professional and got our blockage cleared. Can’t thank him enough.

We cannot thank Frank and his crew enough for taking care of us today. We had been without gas for 6 days waiting to have a new line installed. We talked to Frank yesterday and they were here at 8:30 this morning. They were available all day until the line was installed, City code officer was here and Atmos turned the gas back on. Then Frank made sure all was working well. We certainly will recommend BTAC to all we know! Thank you!

Good, prompt, informative service.

Frank was outstanding. He is very personable and explains everything throughout the process in detail leaving you feeling confident and informed of your purchase.

The guys came out in swarms very polite awesome problem solvers worked hard in high heat never quit i look forward to a long term buisness with btac

BTAC provides excellent service and professionalism. Oscar made sure everything was working properly and was available at a moment’s notice. Thank you for everything!

Prompt, friendly, professional , and fast workers! So glad I chose them!

BTAC staff have always been helpful and respectful and knowledgeable. Wouldn’t use any other service

Great company, great work, did everything they said they were going to do and were very efficient. Got the job done quickly.

Came out and got us hooked up with an all new unit! Got it all done in a day.. Ran into a snag and called everyone they could to get it fixed and keep us away from sweating all weekend!

We discovered our hot water heater was leaking over the weekend and called the after hour number. We received a call before 9:30am on Monday asking about our problem. Shane and Frank were at our house Tuesday morning and had a new hot water heater installed and left our garage neat and clean before 11:00am. I cannot say enough about the experience. We were treated professionally, courteously and will continue to use BTAC for any and all plumbing heating and air conditioning issues in the future. Thank you to all involved in solving our hot water heater issue. Russ and Carole Wardroup

Fast response knowledgeable Workman great outcome!

I'm new to the Lubbock area and Bruce Thornton Air Conditioning was the first company we called. They had someone at our house to help in an hour and the service man had our AC fixed in 30 minutes. Their customer service was great from the receptionist who answered the phone to the hvac professional who fixed our AC!

Great service, great company! David Benitez always helps!

The ice machine at work went out and we tried for a week to get someone to come out and fix it. We called every day and it was always the same thing, oh we will be there today, sorry we got busy. Fed up, we finally googled who could fix ice machines in Lubbock and found these guys. Friday at 4pm I called and asked for service Monday. Friday at 6:30pm David came on HIS time to fix our ice machine because next week he was going to be out so he wanted to take care of us before he left. I really appreciated him coming out and looking at our machine even though he did not have to. The customer service is outstanding! We will definitely be using them again in the future.

Thanks to Luis for prompt, courteous & kind service. He was able to quickly and efficiently identify the problem with my heater. He had the part available on site and was able to get my heater up and running again in no time! Also provided me with a good summary of the job that was completed and good recommendations to keep my heating system running better.

Great service, friendly l, and got the job done!!

Great customer service and very helpful. Would recommend anyone to use them as they responded to the call as quick as they could and the technician, David, was awesome.

I had a 45/5 ac capacitor go out when the temp outside was 106 on 8/25. I called to see if BTAC could come out and replace. Got a call back and the tech said the service call was 150.00 (high but not crazy high) but what really got me was the cost of the capacitor.....$300.00!! I have purchased capacitors from Robert Madden Inc as a homeowner and never have paid that outrageous amount. BTAC is a rip off....I will never call them again. Consumer BEWARE!!!

Very knowledgeable and polite serviceman. Fixed my plumbing problems thank you

Great service and knowledgeable people. Definitely would recommend.

Great service and very friendly and understanding staff.

We live in Midland and getting good service at a fair rate is next to impossible. Bruce Thornton not only gave us the best deal but drove from Lubbock to provide outstanding service.
The techs that came to the house were professional, explained changes they were making, answered all my questions and made sure that everything was clean and put back in it's place..they even cleaned up some wiring that no longer was connected to anything in order to make the area look neater and cleaner..I would definitely recommend this company for all your needs...most importantly..they are honest and reliable.

Sindy McLain, Midland

Excellent service! Very pleased.
Happy you could come today.

Customer service was very fast, and low cost even when ordering parts. Techs are very nice and knowledgeable about issues. We have used them in the past and consistently get taken care of. Ranges within our budget and time frame every time!

The hvac guy was quick and we were up and colling before the end of my shift, yay!

I had a wonderful experience with them! They were on time, professional and fixed my problem with my A/C quickly. I was very happy with their work!

Outstanding service from Robbie and Oscar. Great work. Very courteous. Legit charges. Made a wonder experience from a bad situation. I will use BTAC every time and always Robbie and Oscar if available . Thanks

Great experience!

This HVAC company is AMAZING! They were quick fixing my HVAC system and getting me back in shape! Thank you!

Competent, friendly, and thorough ac techs. Very impressed

It has been a headache from the first phone call and misinformation from the beginning. Then they tell
You something and call you back the day of service with completely different info then what you were given t o begin with and hey redial to correct the issue without you being the one held liable or paying for their SCREW UP!!!! This is a horrible company I would not recommend them at all and this was my first service and will never use again. However Mike is awesome!

Our hot water heater was spewing water. They came out quickly and replaced it for us.
Jeremy was great..professional, knowledgeable, and he did a great job. Highly recommend them

Luis did an awesome job letting me know what was going on with my a/c very professional thank you I'll be choosing you again in the future 😊

Great Service as always

Great work!

Great work in identifying our problem and communicating with us about it, even while we were out of town.

The guys that came Michael Z. and his partner were very professional and knowledgeable. They worked together as a team and got the job done in a timely manner. They were very respectful of my house and very neat. Thank you guys, I highly recommended you two and the company to my friends and family. Thanks again, Gutierrez Family

They’re busier than a long tail cat in a rocker room as the record heat started however provided same day help call with a pleasant attitude. So the review is :
Reasonable cost, time sensitive and very professional service. Mega thanks to their time management as well as great service We be Happy Clients!!!

Luis was very thorough and was very honest with what to expect in the future

Good people. Very upright about making things right with no hedging or fussing.

Great service! They always respond timely and the servicemen are always kind. I highly recommend them!

Very prompt and wonderful service. Thank you!

Tried to contact them for an ac call. Their answering service was rude and argued with me when he repeated back the wrong phone number!
***UPDATE: the problem was with the answering service, not the company itself. Problem was remedied immediately***

Very nice men, and did a good job. Thank you

Josh went above and beyond to help us! Super nice guy and very knowledgeable.

We greatly appreciate your rapid response to our call for assistance....within two hours two service men arrived and dismissed the problem, which was partially the same as my husband suspected. Great job.

Good work!

BTAC arrived at the appointed time and in 15 minutes took care of a problem another local company said would require breaking out slab to repair. Technicians were polite and knowledgeable. BTAC just made our week!!

BTAC responded to our call very quickly and provided stellar service. The service tech was extremely knowledgeable and very nice. The service charge was very reasonable. We highly recommend BTAC.

With the joy if purchasing my first home also came with frustration when I learned my ac unit was bad. So searching for months on a good company who wasn't going to over charge me and take care of my needs, a load was taken off my shoulders when Bruce Thornton made their way out of town to my house and set me up with a remarkable deal and had all the qualities I was looking for. I would definitely be recommending them for all your ac needs.

Shower faucets working good. Had some faucet tubing replaced and faucet accessories also. I am pleased with Raul and Sisco. Thanks BTAC

Rob and Oscar did a great job replacing the water heater and leaking valves. Communication was good, they worked quickly, and cleaned up the work area. Thanks for the good service guys!

He came in found the problem and solved it we very happy with his work

The young men that installed the unit was very polite and well informed about what it took to get the job done fast and efficiently,

Fast and friendly, I'm really glad I called then up.

The BTAC men were professional & totally knew what they were doing. They were very helpful & we're glad to recommend them.

Attempting a DYI bathroom floor tiling project, I asked BTAC to make an appointment to remove the potty and to return several days later to reinstall it.
We were out of town when the men returned to reinstall, and they checked with me to make sure I wanted the potty reinstalled in the same location. I said I did.
When we returned, I found out that I had a LOT to learn about tiling under and around potties, and it was my fault that there were very notice areas where the tiles did not even come close.
So I called BTAC back for a repeat performance, and now things look MUCH better! Thank you, BTAC!

BTAC promptly contacted me to schedule an appointment and showed up on time. The technicians that helped me were knowledgeable, thorough, and professional.

Fast & friendly! I’m so happy with BTAC. They were able to come fix my heater the same day I called with my problem. The technician was totally upfront with me about the motor issue and fixed everything up within a couple of hours.

Great place to work. Great culture and good people.

Mr. Jeff continued to follow up about the problem with the defective heater. Home Depot finally approved a new one. It was properly and promptly installed. My concerns were fully addressed.

This is a complete turnaround much for the better in that a serviceman came and fixed up everything. We are enjoying much to our relief a working air conditioner.

The technician was prompt, professional, very capable, and extremely nice. This is typical of people we've met from BTAC, including the phone personnel. Wouldn't want to call anybody else.

Excellent plumbers that fixed all my plumbing problems.

The guy at the home and garden show was really helpful and gave a lot of good advice. I do believe we'll be using BTAC in the future.

Work, as usual, was quality. Came in, got the job done, tested their work and left work area clean. Techs were very courteous.

Jeremy did great - fixed our plumbing quickly and professionally.

Very courteous and professional. Kept me in the loop on every step of the process. Never had to guess where they were in their work. Great job.

I called BTAC at 9am on a Sunday, and received a call back within ten minutes to schedule same day service. The technician, David, was efficient and very knowledgeable. He explained the problem and the solution. My family and I are grateful for BTAC!

Jeff the customer service manager took time out to address my concerns and to make things right he understood the frustration wanted to make things right. Joe the service manager was dispatced and knew how to fix it and was just overall Amazing.

Very professional and polite. Cleaned up work area. Thank you!

Very professional, friendly and informative!

David was very quick in his response to the repair. He was able to fix our issue quickly and he seems very knowledgeable. We highly recommend BTAC! They have great service techs!!

Great services on time call respectful and quick work

They are always fast,friendly, and reliable.

Called in and had someone out in less than 24 hrs. Nate looked at everything with excruciating detail and gave is a full report. The house is nice and cool now and we are looking forward to upgrading our unit with BTAC in the near future. Highly recommended.

Adam is an amazing person always willing to always help ... Very sweet and helpful

I was happy with the service. The technician was professional. I would use again.

Had a guy come to bid for HVAC install on a new building. Told me 7 tons would be his guess but would get back to me. Over a week later with no response, I then hear from a different rep, who says I need 35 tons . I said there's no way. That guy comes to see the space and informs me it was the first reps last day, and assumes he didn't give him the correct info and just grabbed a number out of thin air for the job. The second rep takes another week to get back to me, and tells me it'll be 25 tons, or 20 tons, and then back to 25 tons, wouldn't even give me a price and just started rattling off numbers in what seemed to be a rant. I asked for an actual bid, actually 2, one for all single phase 5 ton units, as well as if I were to switch to 3 phase units, and that I would base my decision off the bids. I never received anything at all. Had 3 other bids in this time frame, and btac was the FIRST company I had called to get a bid. I finally hear back from the second rep, who asks if he can come look at the building, yet again. Luckily I had another company already there installing units, a day after they bid the job. Was a very unprofessional and unorganized process with btac , will never bother calling for any future hvac work I may need.

The men who came to our home were very friendly, competent, & efficient.

I had to buy a new A/C this summer and the BATC representative came into my house and listen to my needs. One item was an efficient AC. I am happy to say the new A/C lowered my power LP&L bill down roughly 30%. Another was air flow with a merv rated filter. The dust in my house diminish to a livable level. You know how you look at the morning sun rays through the windows. The dust level use to be frighten. Now, I see those same rays and the dust levels has dropped by 80%. Thanks Btac!

Adam was polite and explainful about the work he was working on the cooler . Very talkative n good mood everytime he comes to work on our machines

Luis had my AC fixed and running in about 7 minutes - amazed at how quickly a tech was dispatched too after my call this morning. Huge blessing on such a hot day! He also checked on the warranty on the unit and took care of all of that for me and saved me some money there! Thanks for keeping us cool during this 100+ degree weather!

Technicians were courteous and knowledgeable, did not waste time.

Very professional

Best In town

We had a great experience with Bruce Thornton AC. Luis was an amazing technician, and took care of everything promptly. He even came back the next day and took care of another little issue for no extra charge. I would recommend this company to anyone having AC issues in the Lubbock area!

From time we called they showed up fast found issue and solved quick to get our house cool. Very kind and friendly leaving us no worrys or questions on who to call next time.

Frank and all of his crew explain what they are doing and include you in in all of the process, even with me being a woman I have always been treated with respect by everyone! I highly recommend this company and can attest to the high quality of work that they produce!

Technicians did great job. They took the time to explain and show me every step and detail that was taking place. The service will be highly recommended . The technicians exceeded my expectations and will be requested same ones to return if ever needed.only regret is that I didn't remember their names

Cooper was on time, very polite and did a good job!

I contacted them first although I thought they will be calling me first since I got their services through Home Depot. Buts it’s already a few days and I haven’t heard from them. But after that everything went smooth. The company is very thorough in inspecting my AC to find out what is wrong. The person who fixed my AC was very professional , courteous and keeps you informed of what’s going on.

Oscar and Robbi did a great job! They were very respectful and they know what they are doing. I highly reccommend them.

Bobby was so professional and explained everything he was doing. He fixed everything in our home and we couldn’t be happier with the service or the price. Bobby is the man

He had an amazing attitude for coming out at such a late night. I would recommend your service because of his attitude and professionalism.

Our tech explained everything he was doing and walked us through the his trouble shooting process. He was prompt and had our ac up and running very quickly. He also double checked all the components to make sure the unit would keep running.

Everything was great the work was amazing and it didn’t take that long to fix everything was solved in a short time and the worker was great company.

One of the best companies I’ve ever worked with. Highly recommend!

Wonderful service and super friendly technician. Will use your services again. Thank you.

Louis was so helpful and got our air back up and running in no time. When I asked about a special system tune up for nurses they did that and didn’t charge me anything!!!! We will certainly call you again!!!! Thank you so much!

Any company is only as good as their employees and this one is awesome . Robby is the technican that comes to my house. He is very respectful, friendly and knowledgeable.. He explains what he is going to do and how. He educates myself on my unit. (What to look for, what to do if this or that happens). I WOULD RECOMMEND HIM TO EVERYONE and he works at BTAC.

Great service quick and easy!!!

Prompt, clean, efficient, friendly and kept me informed on what he was doing.

BTAC has been professional, informative and has taken care of all our chiller issues. Joe and Louis are the Best!!

They were very quick to get someone over which I greatly appreciated, however; the technician came and left without fixing our heater issue. They wanted to charge us the full amount to come back again. I had high hopes with all the great reviews.

Confused how this company has so many stars and yet, we have had nothing issues. Salesman came out and told us how to fix our issues. Suggested some changes in duct work would improve the flow of air to far bedroom and the whole house. His words were it will feel like a meat locker. That never happened. (But come on, we live in Texas, meat locker was a little extreme and our exceptions weren't that high!! We at lest wanted the house to stay at 70 unlike 75-80+.) We also knew the unit was old and we expected to replace the whole unit. He said we didn't need one and doing the duct work would be enough to improve the cold air.

After the work was done, we realized NO air was flowing in one of our sons room. The room was RIGHT by the ac unit. Had to call them and wait 3 plus days, for them to attach the air duct to his room. (because they didn't do it the first time, even AFTER walking through the house to double check everything). They had to come adjust/fix things three times. They put the wrong size return, realized they needed to add another vent, and so on...Needless to say NOTHING has changed expect the $3,000ish dollars missing from our account. House was still as hot as it was before they came. To be clear, money wasn't an issue. We wanted it cool in the house.

Called another a/c place to see what they would say. Wanted to know if we were expecting something impossible...or what other suggestions they had because we were getting nowhere with BTAC. The other company gave us several suggestions and change a few things and that improved the air instantly.

Contacted Bruce Thornton after speaking with the other company, to let them know what was said to us, to give them the opportunity to fix mistakes, give suggestions, or anything. We expected more pride in their work. Not for them to view us complaining because we wanted a discount on the bill. Which was not the case.

It makes me sad that we wasted money that changed nothing. We should have got a second opinion, or maybe done more research before we gave them the go ahead. We were disappointed they weren't willing to fix mistakes and or even give more options to fix the a/c. It felt like they got their money and they were done with us. We were willing to pay for a new a/c unit, but were told we didn't need one, we needed to get the duct work changed. That is why it is even more upsetting, because we were going to give them more business, but because of this, we moved to another company.

It is always good to get a second opinion. That is the lesson we learned through all this.

Josh did a great job!! Was very knowledgeable and would recommend him to anyone. Will sure use Bruce Thornton again!!

The technician, Carlos, was very professional and thorough. I feel comfortable that the AC unit is ready for the summer heat.

To the credit of BTAC and it's management, I had a frustrating experience with them on a call out for a problem with a blower motor. I made my opinion known and contacted them through email to express it. They responded, sent out new technicians and made it right. That doesn't happen very often these days, and it's good to see a company show it cares about that.

If you call these folks to come out, and your experience is what you expected, let them know, they'll work with you. 👍

$300 for 39 minutes cleaning a thermo coupler no reciept given . Unprofessional service techs

Jeremy was both knowledgeable and made the fix easy to deal with and most importantly, it was handled professionally and smoothly!

I have been using BTAC exclusively for all my AC and plumbing needs for the past few years. We used them to install an AC unit in our daughters house. Starting from scratch. And from beginning to end of the project, they were professional, thier attention to detail was phenomenal. They made me feel like I was thier priority project for the day. It was over 100 degrees that day and not once did Nick, Levi or KJ (?) complain. If I could give 100 stars, I would.
I also had a water heater replaced recently and Frank did a great job.

Juan Baca

Guys took great care of me, I got great service after hours. They sent the A team for sure.

Replaced our garbage disposal in about 30min.

The rating scale only went to five stars, but the four men who came to my house since last Saturday,the day before Easter all deserve 10 stars, not just five. On my first encounter last Saturday, Jeremy came out to turn back on my hot water that was turned off by the Con's delivery people, when they came to attempt to install a dishwasher, however, were not able to. Jeremy came out on a holiday weekend, and within minutes saw that they had turned off the hot water, but did not turn it back on when they left. I was not informed of this since the hot water worked through the rest of my house. Jeremy turned the water back on and then worked on increasing the temperature of th water in my shower, all within a matter of minutes. Jeremy was very knowledgeable and professional. I really felt that I received fantastic customer service. Thanks a lot Jeremy. Then today, BTAC came out to complete scheduled maintenance on my air conditioner, and they were very knowledgeable and professional. If that wasn't enough, BTAC came out again this afternoon at 4:30 p.m., to install my new dishwasher that was not installed by a local delivery company. When I bought the dishwasher, I was told that the cost included installation and delivery, however, I did not find out until when the dishwasher was being delivered that I did not pay for an installation fee. So I had a new dishwasher, in the packing, sitting in my kitchen. I called BTAC, and two men came , after hours, and installed the dishwasher without any problems. They were both knowledgeable and professionally. I feel like I have been blessed with excellent customer care service last Friday and again today. Thank you to everyone for showing me that there are still companies that still believe in providing the best customer service possible. Thanks again so much. Sheila M Neugebauer

I called them to fix a mistake made by a previous plumber from another company They were quick, courteous, and professional.

Every encounter with BTAC
Has been awesome and seamless! Came in under my budget too and couldn’t be more pleased with the timely, great service.

Our experience with BTAC was pleasant and smooth, from the original call through the service they provided. Mark, the technician was knowledgeable and thorough. I highly recommend them! Thanks BTAC team!
Redbud Baptist, Lubbock

I had just a great experience with Bruce Thornton Air Conditioning! They fixed my shower after having so many different companies come out and work on it! Very happy!!

Mr. Leo came to our rescue. He fixed our unit quickly and showed us how to run it more efficiently.

We had a leaking water pipe in our laundry room wall. I called them during their normal business hours at 730AM, they said someone would be out that afternoon. They called back in 30 minutes at 8AM and had everything repaired and completed by 1030AM. Great work, as always! We are happy to use BTAC for our plumbing needs!

AC went out during the night, and we used the online messaging system at 11 PM. They fit us in the next day by sending somebody out at nearly 9 PM, when other companies had a two-day wait at least. So glad we didn't have to have another hot night of sleep. Joe looked at the unit and immediately knew what was wrong, and he had it fixed and running in less than 30 minutes. Highly recommended.

Naturally I had plumbing problems on the 4th of July holiday. BTAC was the first to call me back and showed up before any other company even called me back. Robby did a great job and got us back up and running in no time. If I have issues in the future I’m requesting Robby.

Called for a pre-summer service check. They showed up on time, completed the work quickly, and the price was reasonable. $82 for a basic checkup.

Y’all did great. Oscar and Spencer were very kind and knowledgeable!

Management is racist, stay away from these people, Since Bruce passed away they are running into the ground and screwing over everyone they can. Definitely not Lubbock values.

Honest, friendly and professional service from the receptionist, service coordinator and technicians. Very receptive to my needs and provides quick service.

BTAC sent out two of the most knowledgeable plumbers I have ever dealt with and they were very professional at anything that was done. I would rate them 150 on a scale of 1-100. It's nice to know that there are still SOME good quality companies around. Thank you BTAC for all of my needs and your great employees

This is an honest and dependable company. Highly recommended!

Came home from the movies to find my AC not working. Called because they offer 24 hours service. That's a lie. When they called me back i was told that he was done for the night and he would get to me in the morning! It's 85 in my house and 100 outside!

Frank and Adrian have worked on several issues in our older (c1939) house in Tech Terrace. Always informative, attentive, respectful, efficient. Highly recommend.

Frank their plumber was able to solve a problem we have had for a long time! He was very professional and informative! Will be using him again. Thank you!!

Very happy with Marc’s service. He was extremely knowledgeable and professional. He explained everything clearly and helped us make the best decision. We will call them again if we have any issues.

I found that my water heater was leaking on Friday night about 7:00 pm. I called BTAC, and Jeremy, the on call plumber, called me back and headed to my house as soon as he finished the call he was on. He was so kind and professional and replaced my water heater right away, making sure I was up and running before he left. He did a great job and even cleaned up after himself. I was so grateful.

This company understands customer service. The technicians are professional and respectful. They are knowledgeable and willing to explain anything that may cause a concern. The response time for major work is impressive and they completed the job quickly and efficiently. I would highly BTAC for any AC or plumbing work. You may find cheaper, but I doubt you will find better, and you will not get the same peace of mind.

Great service & friendly people. I had a leaky hot water heater & they came right away!

They came out on the same day and got the problem solved. No complaints!

Competent and efficient personnel. Oscar was his name and he came in assessed the situation . Went to work and rectified the horrible problem. Thank you Oscar&

Raul M. and his associate Cisco were called to address a drain line clog. They were very attentive and addressed all of mine and my grandmother's concerns. Additionally, we made the call and they were on their way out here within the hour. Between the customer service and ability to make repairs, we are highly satisfied. Kudos to BTAC on your company as a whole!

BTAC made sure to get to my place even thought they were booked solid. The technician gave me an honest assessment and helped me choose the best and most sensible financial choice. My AC was working in no time!

Highly recommend giving them a call. They got me in right away and the tech David was very helpful. Will definitely be using them again in the future.

Oscar was great! Prompt, friendly, and efficient! Thank you so much!

I have used BTAC repeatedly and I always get quick, professional service. They are consistent friendly and helpful.

Great experience. I have worked with them on many different occasions and locations. Very respectful and knowledgeable.

Thank you for a job well done.

Great service? Technician was very professional and polite. Informed me of the problem, gave me a accurate estimate and did the repair in a timely manner. Highly recommend them for all services

The service was great, fast and friendly

They repaired a dripping faucet in
my master bath tub.

Good friendly staff as soon as you walk in and that's cause I was just putting an app.

Service techs were very knowledgeable and did an awesome job! They were efficient and also did awesome with informing me on what was the problem and how they were going to fix it!! My family and I really appreciate your service!!!

It was late evening when Robbie arrived and he went right to work fixing the issue. He was here for about an hour and fixed the clog in the pipe and all works fine now. Robbie was professional the entire time he was here and was respectful to me and my son. I highly recommend Robbie for your plumbing problems. Thank you BTAC

Quick service, friendly & knowledgable personal! Got the job done!

Guys came out and were very professional. Helped me diagnoses a problem that was not directly related to my AC unit. I highly recommend using Bruce Thornton AC for your needs.

Great efficient service! Very professional and personable servicemen.

Had new countertops installed in both bathrooms. This required disconnect of plumbing in the morning and install of new faucet sets and reconnect in the afternoon. BTAC was more than accommodating in working with me around the countertop install. And the technician was great. Gave me a great price too. Have used BTAC exclusively for all my plumbing and HVAC needs for over 15 years and will continue to do so in the future.

Air conditioning unit not working when i got home fron work. Called BTAC at around 5pm yesterday. Was told somebody will call me for service. After few minutes, a guy called and told me that since its past the office hours, i will be charged $130 for diagnosis instead of $80 . I said ok just to get it fixed. I know its overtime so i got no problem with that. Then came Mr. Luna (service guyBTAC). He did a good job and he's very nice. He told me the problem was the capacitor.Its broken. He put in a new capacitor and the air conditioning unit is now working. I was charged $136 for the capacitor. I paid him $266 for the labor/diagnostic/ parts. He left and i am so happy the unit is now working. Then out of curiosity, i looked online for the price of the same capacitor. Whoooa i was shocked to see that it only cost $15- $20/piece. How in the world they will charge an exorbitant amount for a cheap capacitor. For $136, i think i got robbed. Thinking they charged me already $130 for diagnostics , they should be fair and honest enough to charge me reasonable price. I am a nurse. I dont know about air conditioning repair . I chose BTAC because of good reviews . I hope the owner will be able to read this review and give me a call to enlighten me about this. They have my phone number and name...

The technician that we had on this call was great. He made sure to explain everything very well n made sure i understood all of it. He also gave us tips on how to keep up the maintenance on our equipment so that it would run properly n efficient. We use BTAC for all our service calls.

JEREMY did a great job for us today. He was courteous and very personable and very efficient and knowledgeable.

Started in December - Feb 17 ACTUALLY installed correct unit left parents without heat or AC at Christmas! Still not calibrated correctly. Sales Manager calls to collect payment Feb 19 still not correctly installed
2/24 Installed wrong into for 2 time!!

I've had a great experience with BTAC! Randy helped guide us through the process of replacing our old air conditioning system wonderfully! Everything was explained thoroughly from the beginning, and everyone I've dealt with has been extremely professional and helpful! Thank you!!

Thanks for taking GOOD CARE of us!

City of Lubbock sent us a letter requiring a sprinkler system test. We called BTAC and they scheduled their service tech, Raul Martinez, who arrived WHEN HE SAID HE WOULD and worked on the frosty morning to test the system.
When he finished, he came to the door, we paid with a credit card and got our receipt by email immediately. BTAC files the paperwork - and we were all done!
Thank you for making this a simple process! Great people - good service.

After coming home to a flooded bathroom and bedroom I didn't know what was doing on. Frank & Gerald were great! They not only fixed the immediate issue but helped us take steps to prevent any further problems with our plumbing. Will always recommend this company.

Had a Great experience with these guys! They are courteous, professional, and keep you informed about what's going on! They were in and out and saved me alot of money!

Carlos met with me today and resolved the issue very quickly. He showed me what was wrong and gave me some tips on what to look for for future reference. He quickly installed the part that needed to be replaced and was very personable through the entirety of the installment. Would recommend Carlos to anyone!

Water pipes in well house froze during the recent snow storm. Had BTAC install a new water heater last year and was happy with their work. So, decided to call again. Excellent service, very knowledgeable and friendly tech also. Very satisfied.

Oscar and Jeremy do good work. They were very polite and informative.

Great experience. The technicians were awesome and prompt with their job. Very professional work crew. Reasonable rates. Would definitely recommend and use this company again.

Professonal in all aspects

Frank Is a very knowledgeable and very friendly always enjoy being around Frank always teaches me something thank you Frank

BTAC Plumbing tracked down my hidden water leak. They fixed it as quickly as possible.
Frank kept me informed of what needed to happen + how it was repaired every step of the way.
Every time I have used BTAC, I have received excellent service by pleasant, knowledgeable staff..

The guys are always professional, thorough and very nice. They are always get easy to get a hold.of and very accommodating to my time. Thank you

Excellent job!! Great service. Best in West Texas!!

BTAC is the BEST!! Tech service guys are professional, polite and respectful. They do an amazing job. And they clean up after themselves. So very glad they are our A/C and plumbing people.

Called at 2pm on a Friday. David and his supervisor came out and fixed our AC within and hour. They did a great job and explained everything along the way. Thank you both!

Very knowledgeable technician and professional (Luis Leos)

I would highly recommend this company. They were prompt in making time to schedule me and the technician was very knowledgeable .

Had to call on a Saturday for after hour service. Robby with BTAC contacted us quickly and was at our home shortly there after. He was very professional and quite pleasant. He had the issue fixed within an hour of me calling. We are very pleased with the work and will definitely being using them in the future. Their after hour cost is a little higher (very little) than some other companies we called in town, but well worth it for the service you receive, the professionalism of their employees and the time you will save.

Crazy overpriced. Charged $175 for the flapper, the float for the inside of the toilet, and labor. Those pieces cost about $15 retail.... even with labor and a drastic markup I'm confused how its reasonable to charge someone this much, I guess my math isn't as good as it once was...

Fast and professional. Frank explained the issues in detail and quickly resolved them.

Adam very knowledgeable him and David always do exceptional work above and beyond

The technician came out on time. He quickly identified the problem. He had the parts ready to repair without having to go off and come back. He knew what he was doing, was efficient and very professional as well as personable. I would call them again.

Great service. Upfront and fair!

I highly recommend BTAC. They are always responsive, friendly and professional.

I'm so glad I called & the technician was fast & did a great job.. I will always use BTAC

Positive Result...Co showed sooner than expected and issue was resolvpe quickly and effectively...Gentleman was very polite and professional...

excellent company and excellent work, I want to thank david ursula for his professional work.

Very professional courteous and worthwhile company

BTAC installed a mini split heat/ac system in my workshop. I am initially very pleased with their sales and installation, and the system they installed. The Daitec system is built in Houston so it is a made in USA product. It was expensive but should prove to be worth the price.

BTAC did an excellent for me. Frank explained what they were doing and stayed to make sure the drain was working. Great service! I would definitely use you again and really appreciated Frank.

Excellent work replacing an HVAC unit. Everything was done in a professional manner. It was pricey but that is the nature of such things. Will definitely use BTAC in the future.

Had a great experience with BTAC as a first time customer. We needed a leak repaired and quickly because we could not get the shutoff valve turned off so we had to turn off the main. They were able to come the same day and get us set up. Was a little surprised by the cost, but plumbing is usually not cheap.

They came out quickly, were professional, and did a great job on my office toilet. I highly recommend them if you need good quality service fast!

Very professional, very kind, fixed a confusing problem quickly

Service personal very courteous and prompt. Jeremy is a good listener, conscientious and focused on the problem. I'm confident that he can solve the problem.

Frank and his team were very professional.

My A/C wasn't cooling like it should and the unit wouldn't cycle. I have used BTAC for several years now and would highly recommend them They have done both A/C and Plumbing for me. David was here today and did a great job! So far, everyone that has been to my house knew what they were doing and got the job done.

BTAC came out the same day that I called for service. I appreciate a quick response.

Joshua K is amazing he came out after hours and had a simple fix that got our AC fixed right away!

Gave me a estimate of 6000 dollars to replace a total ac unit furnace and coil equipment was 2400 dollars so they were charging me 3600 in labor unbelievable

Best company for air-conditioning and plumbing

Great company, will use again. John Cooper is one of their techs, and if you can get him do so because he is a true professional.

We purchased a new Amana unit. The BTAC technitions that came to install were amazing people. Very courteous and knowledgeable people. Everyone we dealt with through the whole process were great. We would definitely recommend BTAC!

My experience was great, my technician was so helpful and kind! Defintley went out of his way to make sure everything was taken care of and working properly! Highly impressed!!

We had been trying for a week to get someone out to our home, we live out in the country but no one would show up. Called BTAC this morning and Luis Leos showed up and fixed our problem. Thank you!!!!

The workman are all super. They are polite and efficient. They represent BTAC well.

Very professional and friendly! Definitely recommend!

BTAC responded quickly to my call for help with my home air conditioner. The two service technicians, Jonathon and Matt, were very friendly and professional. They worked quickly to repair our system and thoroughly explained the details to me. They did a great job!

Luis was an incredible technician. Very professional and friendly! Can’t recommend him enough. Also prompt service, thanks for the help!

Very nice Job's done on time. Friendly customer's services.All our church members are very thankful for their work.

Very efficient and capable. They are very pro customer service. All projects were performed when scheduled and cleanup was excellent. I will use BTAC again.

The guys (Danny and Carlos)were very nice, even washed out my unit.

I was very pleased with the service provided today. Very knowledgeable an professional !

Our ac went out and we didn’t call until 2 in the afternoon. Joe was here a little after 7 and got us fixed up. We are very appreciative and always have had good experiences with this company!

Prompt. Pleasant. Explained work done. Checked everything was working properly before left.

As always, BTAC was fast & friendly! They got my AC working quickly, and were very courteous. 10/10 recommend!

There was a clogged toilet. The plummer was quick, courteous and very knowledgeable.

I have used used BTAC a couple of times and have been very pleased with their services. They show you what the problem is and then explain fully how it needs to be repaired. Very professional and timely, too.

Robby did a terrific job installing two faucets, he was very polite, neat, and very friendly. I'm very pleased and would recommend BTAC to friends and family for sure. Robby was awesome.

The Plumber was courteous, he worked diligently, he found & corrected the issue, he stayed until the work was complete.

This company is not only efficient and professional, but they are just good people. Every person I spoke to either on the phone or in person was nothing but kind, courteous, and caring. Definitely plan to have BTACs number in my phone for any future plumbing or HVAC needs! 💙

Robby was out promptly after our phone call to Bruce Thornton AC. He was friendly, very informative, gave options as to how the issue could be rectified and thorough with the work he performed at our business.

We have used BT for years and consider them the only plumbing, heating and cooling company in town.

Thanks Team Bruce Thornton for always being there when we need you. Keep up the excellent work!!!

I called Monday morning after an entire weeeked of no water and they were out super fast and had it fixed by 10:30am. This mom of three littles is happy!

The two professionals who worked at our home today were most helpful, straightforwardly honest, and genuinely friendly. The final bill was exactly in line with their estimate. They worked diligently and accomplished all of the projects that we had requested done in a timely manner. They went above and beyond, as some of the repairs were more difficult than anticipated. I highly recommend this company