Best Toilet Repair in Louisville KY

Ron and his partner came out when we were told we had a gas leak upon buying a new home. He was great and was able to complete the work in the same day! Come to find out we needed a new hot water heater as well! He was great and very professional and we appreciate him and his company! Thanks again!

Very timely and professional. Got the job done and haven’t had a problem since. Reasonably priced. I would definitely use this company again.

Great work, very professional, affordable, and quick. Thank you so much for your services. Highly recommend

They were recommended to me from a friend, I called and he told me he could come later that day. He called to let me know he was on the way. Got here and went right to the problem, I had two toilets that were not working and the third was clunking real loud when it flushed. I now have three working toilets that you can’t even hear them hardly when flushed. He also looked at my hot water heater because I was hearing a drip sound. Did not charge me for assessing that issue. He did recommend replacing the hot water heater because it is 15 years old and it is upstairs. So they will be replacing the hot water heater and any other plumbing issues in the future. I highly recommend them. Did not break the bank either!

I have used these guys many times in the past for several things. Find/fix leak in the house, installing water heater, installing new bath tub and faucets, and today I had them install a new dishwasher. Each time they get to me quickly, have the most reasonable prices, and perform quality work. I will always use these guys for my plumbing needs!

Excellent Plumber

Had a pipe bust on Christmas Eve. Every place I called told me atleast a week. Ed's came out Monday and fixed my problem. Johnathan was extremely nice and experienced.

One of our pipes had busted and Roto Rooter was at our house within an hour. The guys who came to our house were very polite, professional and most of all, worked quickly and got the job done. Later that day we had another problem and again, they arrived right away. I would refer Roto Rooter to anyone who has any plumbing problems big or small they'll get you taken care of.

On 7/6, I hired NCM / New Circle Mechanical to inspect problems with my AC system.

The technician, Rob, arrived on-time at 12:00.

I attempted to tell him what I had been observing that might help him diagnose the problem, but he abruptly informed me: I'm only here for 15 minutes, and you've talked through several of them. I know you are cost conscious, so I need to do what I need to do. I can't stay any longer than 15 minutes, because after 15 minutes my boss isn't making money, and if my boss isn't making money, then I'm not making money. So I let him do what he needed to do. He inspected the inside and outside units and determined that they both needed to be cleaned, and 2 parts in the outside unit needed to be replaced. He said (verbally) I would be looking at around $600. I gave him approval to move forward. While he was working outside I caught the tail end of a phone conversation between Rob and someone back at the office, discussing the job. The party on the other end of the phone said, When I talked to him, I thought it would be $1000. Lo and behold, when he finished, the bill was $976. Rob said he was sorry that I misunderstood that the $600 was just the labor estimate. For the 2 parts that were replaced, I was charged $159 and $129. Upon later research, I discovered that both parts are available online for less than $20 each. Not comparable parts. Not knockoffs. Not refurbished parts. The exact same manufacturers and part numbers, brand new. Markup is reasonable. 1000% is not. But they had pre-determined it was a $1000 job.

On 7/7, with no improvement to my system, and the knowledge of the actual parts prices, I contacted NCM and spoke to the Dispatcher, Jason, to express my disappointment. He defended the charge for the parts, stating they provide a one-year warranty on them, and they would not warranty Amazon parts, I guess not realizing they were the exact same parts. Jason said he would take all of my concerns to the Supervisor and gave me his word that he would call me back Monday (7/10) to talk about how to resolve the issue. Well, it's a good thing I didn't depend on his word, and sought immediate resolution elsewhere, because as of today, 7/21, 2 weeks later, he has yet to honor his word and call me back. To be honest, this is fine, because even if Jason would have offered to come back out and continue working to resolve the problem for no additional charge, I wouldn't have been comfortable with them back in my house. My trust in them has been irreparably breached. I - the cost-conscious guy, mind you - am happier to have paid extra for another company to actually fix the problem, than have had NCM back out for free. The other company, by the way, was willing to be patient and listened and - go figure - correctly diagnosed, then solved, the problem.

It is also worth pointing out some more minor concerns I have regarding the tech's professionalism:
1. Regarding Rob's comment quoted above. That's not exactly how I expect to be spoken to as a fellow human being, much less a paying customer. But, if I am cost-conscious, why is that a bad thing? And, of the 2 of us in that conversation, who was the one concerned about cost?
2. Listening is an important professional skill. Perhaps if Rob had listened to me, he may have been successful at diagnosing the problem, and then solving it.
3. His work was very sloppy. The coils on both units were only about 75% clean. In the outside unit, he didn't even bother cleaning the debris from the bottom. I expect much higher quality of work from a technician being paid $180/hour.
4. He spent approximately the last 20-30 minutes on the clock in his truck.
5. To Rob's credit, my cat liked him, and she doesn't typically like any other males.

But kudos to NCM. They skillfully deprived me of $1000. Let them enjoy that. You got me.

We received a timely response. We had a cancellation on the day of our scheduled repair, so we called to ask if he could come over early, which worked out well for us. Camden was professional, pleasant, and thorough in his cleanup. I'd hire this company again.

Still up and running and doing all they can to provide excellent work. A few years ago the owner passed but the business is still thriving with his wife as Lead. Todd and Michael still help run the day to day needs and are doing all they can to make sure to carry on Don Druins dreams for this business as he wished.

Kane was Professional and quickly diagnosed the problem. He went and bought me a new faucet and installed it all within a couple hours!

Kevin was a great guy and did good work. Very kind. Will recommend A&S to others due to great customer service and professionalism.

Terrible company...day before a 3 day holiday and they were suppose to be here between noon and 4. I called twice to make sure they were still coming and was assured they were. Got a phone call at 4pm saying we another emergency and cant make it. We can come out next Wed. I said what about Tues and the lady said we have emergencies that day too. What???? Very unprofessional and do NOT recommend!!!!

Awesome company! Micah was wonderful and I had great customer service from everyone I spoke with. They were also very affordable and they went out of their way to fit me into their schedule after my water heater started leaking.