Best Water Heater Installation in Baltimore MD

I found Ron the Plumber on NextDoor and thought I could trust the positive reviews from my neighbor’s experience, but apparently not. I caution anyone to let this plumber in their home for any reason after my experience with him today. If there’s one thing I will never do is allow someone in my home to disrespect me or speak to me in a condescending manner, especially when I know I am kind, polite, and courteous. Well, that’s exactly what he did. He initially came to my home a week ago to repair what he claims was a clogged toilet that is barely used. After “repairing” it, the same issue persisted not even a week later. So, I contacted him considering there might be something more serious going on. You would think someone who is running a business would want to know where they may have gone wrong or how they can be of more assistance. Not this guy.

He arrived within the timeframe he stated with a smile. But don’t be fooled by that because there’s a very nasty attitude behind it. It started with his curt and defensive text messages. Normally, that’s enough for me not do business with someone but I let it slide considering the true tone someone is using isn’t always what you think it is via text messages. Either way, he arrived at my home, did a quick evaluation of the toilet and assessed it to simply be clogged. I needed more information than that. When I asked if there could be more to it, he again got defensive and said “I can’t be responsible for this”. I told him I wasn’t holding him responsible. I wanted to know the science of what’s going on (i.e. is the water level too low, is the part that was replaced from another plumber faulty, etc.). Basic questions any rational customer would have. He replied smartly that I “should just get another toilet.” I then tried to level with this man considering he may have had a string of bad customers trying to take advantage of him and assure him that that was not what I was trying to do. But then I realized he was purposefully being nasty towards me as if to say “who do I think I am to ask him anything”. It was definitely time for him to go then. After not even 15 minutes in my home and answering my basic questions he makes his way to the bottom of my stairs and says “I charge $85.00 for house calls.”

I responded in a surprised tone and asked him if he were serious…to be sure I heard him correctly. I had just paid him $150.00 not even a week before for less than 30 minutes of work and now he wants $85 more dollars for evaluating a job that he supposedly fixed? No…we would definitely need to discuss that. Apparently that triggered the anger that was already surfacing in him because in a very hostile manner he said, “You know what. I won’t charge you. Just find another plumber.” Again, I am shocked and said, “What?” So, he says, Yeah, well if you’re gonna ask me if I’m kidding, then yeah, don’t worry about it.”

First of all, I am not a child. This little form of retaliation for asking questions any person would ask after hearing what he wanted to charge me and then the way he escalated prompted me to ask him if he were having a bad day. I also told him that I would pay him, but he was too busy rushing out of my home. Which was a good thing because he knows he shouldn’t have even mentioned charging me in the first place. And for the record, I never let anyone perform work for me for free. Even if I don’t agree with the price or the work, one should always be interested in having a conversation with a customer, engage in possible negotiations if the work and the price don’t align, and try to be fair. Ron’s behavior towards me said very clearly that he thinks I am disposable, I don’t deserve a conversation, and I surely don’t have the right to ask him anything even if he didn’t provide a price list. Well, here’s my message to you: You are only as good as your last customer. Having respect and building a trusting relationship for the residents in this community extends much further than a quick dollar.

Community: Do yourselves a favor and find another plumber.

Ty was great and is highly recommend him. He was on time, great at communicating when he would come and what he needed to do, efficient with his time and a pleasure to work with. Highly recommend him!

NEEDED AN OUTSIDE FAUCET REPLACED. EMAILED RIGHT BEFORE CLOSING-GOT TEXT EARLY NEXT MORNING , THEY WERE ABLE TO REPLACE SAME DAY. ARRIVED ON TIME AND WORK WAS GREAT AND VERY PROFESSIONAL. THANK YOU

I have had them to my house numerous times. He is it!!!!!

Joe and his assistant did excellent job. On time and explained everything he was doing. Very good customer service.

Malcolm was courteous, timely, and patient. After servicing my unit. He took time after installing my thermostat to show me how to properly use it. work well done! Keep up the fantastic work.

Tim was very knowledgable, and was super helpful. I will definitely be reaching out to this company for any future plumbing concerns.

Great company that went above and beyond on a difficult installation. Appreciate Rob and Paul professionalism and integrity. Highly recommend Baltimore Water Heater Guys.

Quick to respond, easy to schedule, showed up on time, and did good work at a reasonable price. Almost unheard of among contractors today. Highly recommend this company for plumbing needs.

Misyer plumber provided me with great service for all my plumbing needs. They was on time very professional. Very respectful and they also gave me a very good price highly recommended for all your plumbing needs

Mr. Anderson is professional, courteous, on time as scheduled. I highly recommend him.

Mr. Liana was able to fit me in the same day I called! He was very professional, wore booties to keep my floors clean and he assessed the issue with the leak very efficiently. He had the parts to repair and did so quickly with a fair price! I would definitely highly recommend this business.

The service was prompt and great. Khuma was professional and courteous. Roto Rooter charged more than my regular plumber but we needed them fast and they showed up.

WORST EXPERIENCE EVER. Consider yourself lucky if this Guy is a no show. Unfortunately for me, he showed up. And the work was NOT done correctly. I had to call a professional plumbing service one month later to redo everything. NOTE: HE IS NOT A LICENSED PLUMBER. That is everything you need to know right there.

Did a great job

Extremely satisfied with the work performed by Happy Plumber in replacing our 14-year-old natural gas hot water heater. Their quote was timely and responsive and their work was performed in our attic during the hottest week in July 2020! Bravo Zulu to Happy Plumber