Best Heating And Air Conditioning in Baltimore MD

Mike was very knowledgeable and explained things in detail. Very personable and skilled. Highly recommend this guy.

Had pipe leaking into a wall over a vent. Called for emergency service. Leak was hard to get to but David did a great job and explained everything. Very professional and I would not hesitate to use Ben Franklin again (but I'm hoping not to need to).

He came in ON TIME. Punctual. Calm. Professional demeanor. Respectable and Respectful, both. -- My sink had been leaking profusely underneath, for quite some time. I tried to have my son fix it, he couldn't. I looked at it, seemed simple --- wouldn't didn't stop pouring out the drain pipe. He came in, simple fix (for him) and was in and out. I paid his whole fee, plus a tip. -- I didn't pay him for how easy/how quick it was (for him) -- I paid him because I tried to fix it and couldn't do it; I paid him because he provided professional peace of mind. I'll be using him again if we have another leaky problem.

-RCB

A friend recommended this company to me and I used them once before and it was fine. This time I scheduled an appointment and the day and time came and went with no one showing up. I called and was told to send a text message only for that to go unreturned. I understand that things happen and sometimes appointments need to be rescheduled, but it would have been nice if someone treated me like a human being and let me know something instead of leaving me waiting for hours.

The techs. Damon Allen and Yonas were excellent However The price of the part they used to fix our furnace cost $82. new online but Horizon charged us over $900. for the same part. It seems like extortion when your furnace is broken and it's 17 outside.

They were friendly, professional, extremely knowledgeable and overall pleasant to work with. Will use them again.

Thanks for another great HVAC service maintenance!

Technician was at my home for less than an hour and I was billed for an hour and 30 minutes. Call the owner in the morning. Going to get a second estimate as well. Very pricey.

2 guys were here promptly for a basement return duct project witch when finished made a huge difference in the quality of air in my b/ment, the job was done within a couple hours, cleaned up and were out, very curtious

Abend always does a great job!

I was extremely pleased with the service they've provided.It was my second time using them and they do not disappoint.

They are just extraordinary as a company. Everything about them is exemplary. They will always be appreciated for what they did concerning the busted pipes of current residence. When other companies wouldn't help, they did. They showed empathy and sympathy from the start from the moment that they were first contacted. The representative on the phone was pleasant and immediately showed she cared in the manner of her voice.

Wished left a review back on the March 14, 2022 day that they started the work.

They changed every busted, leaking pipe on the house for a fair rate.

Will use them again for all future plumbing needs. Hopefully, no more plumbing emergencies occur.

You will do well in using them for all your needs and issues.

Responded within the hour (on the weekend) and replaced a water heater expansion tank- friendly, knowledgeable service...highly recommended!